for drivers - ALD Automotive

HEADING TOWARDS FUTURE
EN ROUTE VERS
LA MOBILITE DE DEMAIN
MOBILITY
CONFERENCE DE PRESSE
PRESS CONFERENCE
ALD AUTOMOTIVE
ALD AUTOMOTIVE
14 MARS 2016
14 MARCH 2016
1
ALD AUTOMOTIVE
01. FROM
COMMITMENTS
TO
ACHIEVEMENTS
02. FOCUS ON
ALD
AUTOMOTIVE
IN FRANCE
03.SPEEDING UP
THE
TRANSFORMATION
2
FROM COMMITMENTS
TO ACHIEVEMENTS
01 I
1. REMINDER OF OUR 2015 COMMITMENTS
2. KEY FIGURES
3. PIONEER IN ALTERNATIVE MOTOR VEHICLES
4. CUSTOMER RECOGNITION
5. MAJOR INNOVATIONS
3
OUR COMMITMENTS FOR 2015
Geographic
coverage
CSR
Innovation
New
Mobilities
Service
Quality
4
KEY FIGURES
N°1
France
Belgium
Luxembourg
Morocco
Algeria
Finland
Bulgaria
Latvia
Russia
Ukraine
Mexico
Set up in
48
countries
4
partners
41
subsidiaries
5
KEY FIGURES
2 acquisitions
Gold Car Fleet (Spain)
MKB Euroleasing/Autopark
PORTFOLIO
>1.2 million
vehicles worldwide
+9%
outside of Europe
+10.6%
(excluding partners )
(Hungary, Bulgaria)
100,000
1 country expansion in
Chile
229,000
VEHICLE SALES
1,900
> 214,000
Through manufacturing and
banking networks
+22%
Large international accounts
+9%
CAGR 2015-2016
ACHATS
37,000
to individuals
177,000
to retailers
290,000
110,000
Electronic sales
Vehicles
1.2
million
tyres
4.8
millions
days of short term
rental
620
million
Litres of fuel
6
A PIONEER IN ALTERNATIVE MOTOR VEHICLES
ALTERNATIVE FLEET END 2015
35000
9,700
30000
25000
Electric vehicles
20000
+38,5%
hybrid
15000
10000
PHEV
5000
Electric
0
24,000
Hybrid vehicles
+50%
EVOLUTION OF CO2 EMISSIONS
145
131g/km
140
135
average CO2
emissions for fleets
130
123g/km
125
120
Parc ALD
Livraisons
CAGR 2015-2016
Downturn in 20152016
115
2011
2012
2013
2014
2015
average CO2
emissions for
deliveries
7
MAJOR INNOVATIONS - FOR DRIVERS
ALD ecodrive
New energyefficient driving
app
Availabe
on
Smart Watch
New web portal
for drivers
Service enquiry
and online
appointments
Contract details
& vehicles
Alarms on
services
Maintenance history
Partners geolocation
Mileage update
Vehicle selection and
configuration
NEW DESIGN,
NEW FUNCTIONALITIES
Warning sound in case of sudden braking or acceleration
 Good behaviour stickers, leading to a progression and
upgrading of the driver’s level
 Agility games outside driving events, featuring a quiz on
environmental knowledge
8
MAJOR INNOVATIONS - FLEET MANAGERS
Dedicated
Fleet
Management
Platform
CONTINUOUS IMPROVEMENT BASED
ON FEEDBACK FROM THE CUSTOMER EXPERIENCE
IMPROVEMENT OF USER EXPERIENCE
MORE COMPLETE INFORMATION
 New design, dynamic graphs
 New reports incorporating key elements for fleet
analysis including comparisons with ALD’s fleet
Additional export functionalities
9
CONCRETE ILLUSTRATION OF OUR INNOVATION APPROACH : THE
DRIVER EXPERIENCE CHALLENGE
Develop an
Innov’Actors’ community
Collect original ideas
Identify talents
3 month competition
995 participants
321 teams 155 schools
51 countries
6 finalists
62nationalities
2 winners
Promote the
ALD Brand
10
SERVICE QUALITY
82%
Customer satisfaction
rate
82,5%
Recommendation rate
+2.4%
38
+3.3%
Countries
98% Of the
Aligned
Customer and driver
management processes
fleet
MARKET AND CUSTOMER RECOGNITION
St
1
83,6%
Driver
satisfaction
CAGR 2015-2016
Enquiry led
23 countries
143.000
drivers
11
2015 RESULTS: A YEAR OF GROWTH
360 222
LLD
Fleet Management
Partenariat LLD
LLD
partnership
33 888
+ 19%
Vehicles on 31st December 2015
+ 8%
Fleet
Management
155 320
+ 11%
LLD
171 014
+ 3%
Growth in 2015
12
02 I
FOCUS ON ALD AUTOMOTIVE
FRANCE
1. KEY FIGURES
2. OUR COMMITMENTS
3. MAJOR INNOVATIONS
13
RESELLING OF USED CARS
A multichannel strategy
UC sales breakdown
Retail
Enchères
UC sales in 2015
E-commerce
5%
13%
55 500
Garage intéressés
20%
62%
UC resale characteristics:
Average age
45 months
Average mileage
106,000 km
Including 22 % in exports
14
OUR COMMITMENTS
Elected Client service of the year*
for the 8th year in a row
79.8%
Customer
satisfaction
79.6%
Recommendation
rate
Publication of our 1st CSR report
+ 2,7%
+1,5%
*Long term car rental category–Inference Operations survey – Viséo Conseil – May to July 2015 – More info on : www.escda.fr
15
ALTERNATIVE MOTORS RATE
6000
FLOTTE ALTERNATIVE FIN 2015
5000
4000
Hybrides
Electriques
5,595
3000
+47%
Hybrid vehicles
2000
1000
627
0
+37%
Electric vehicles
ÉVOLUTION DES ÉMISSIONS DE CO2
135
120g/km
130
Average CO2
emissions per fleet
125
120
113g/km
115
110
Parc ALD
105
Livraisons
Average CO2
emissions for
deliveries
-4g
-2g
2014-2015 growth
100
2011
2012
2013
2014
2015
2014-2015decrease
16
INNOVATIONS IN 2015
CREATION OF OUR DIGITAL ECOSYSTEM
myALD
PRESENTATION TITLE
17
INNOVATIONS IN 2015
TYRE CHANGE AT HOME WITH ALLO PNEU
ALD CONCIERGE
18
03 I
SPEEDING UP THE
TRANSFORMATION
1. ROLL OUT AND IMPROVE THE AVAILABLE
SOLUTIONS
2. KEEP EXPANDING OUR PRODUCT AND SERVICE
OFFER
3. THE MAIN CHALLENGES IN 2016
19
ROLL OUT AND IMPROVE THE AVAIBLE SOLUTIONS
Continue to roll out in all
subsidiaries the solutions
developed in 2015
All countries
with a web or
mobile version
41
31
countries
countries
 Increased flexibility for users
 New widgets and additional
information
 Expanding driver satisfaction
surveys
Aligned
customer and
driver
experiences
20
KEEP EXPANDING OUR PRODUCT AND SERVICE OFFER
Fleet
financing
TECHNOLOGY
Services for
fleets
COLLABORATION
PRACTICES
Services for
drivers
Telematics
data standardization,
Usage selection
Car sharing
MULTIMODAL
MOBILITY
Single card payment
FLEXIBILITY
Combining different
transportation methods.The car
models and contract terms are determined
by predefined criteria (digital showroom)
To manage all travels
Long term solution with the possibility to change
vehicles every 2 years
Occasional rental
With the possibility to reset the odometer
Medium term rental (1 to 12 months)
21
THE MAIN CHALLENGES IN 2016
Increased
market shares
Improved quality and
perception of our services for
our customers
Geographic
expansion
1 country
Global alignment
of customer
experience
expansion
PERU
Flexible and
Innovative products
Business
consolidation
2 acquisitions
PARCOURS
(France, Belgium, Portugal, Spain,
Luxembourg)
Issue: develop
leasing products
for individuals
BRIGHTLEASE
(Netherlands)
22
EXECUTIVE COMMITTEE MEMBERS
Michael Masterson,
Chief Executive,
British
Kent Bjertrup,
Sales Director
Danish
Pascal Serres,
Gilles Momper,
Deputy Chief Executive Officer,
French
Chief Financial Officer
French
Tim Albertsen,
Deputy Chief Executive Officer,
Danish
John Saffrett,
Head of Resources,
British
23
CONTACTS
ALD Automotive
Faustine Sarrazin
[email protected]
01 57 29 14 22
FD COM
Franck David
[email protected]
01 43 41 65 59
Société Générale
Antoine Lhéritier
[email protected]
01 42 13 68 99
24
25