Excellent Display on General Services

Learning How To Navigate
Wind Crest General Services
WHO WE ARE
Customer
Service
Maintenance
& Engineering
Transportation
General
Security
Grounds
Services
Custom
Interiors
Housekeeping
Project
Management
What We Are About
Our Wind Crest Vision
Wind Crest will be the most
respected community in the Denver
area and have a reputation as the
best place to live and to work in
senior housing and healthcare.
Our GS Vision
The Wind Crest General Services
team will create and maintain a
safe, clean and comfortable first
class community by providing
exceptional customer service to
our residents, associates and their
guests.
Our Mission
We share our gifts to create a
community that celebrates life!
Customer Service
How To’s ….
1. Get In Touch with General Services
303-876-8450
2. Get A Reserved Parking Spot
3. Get A Storage Bin
4. Reserve The Guest Suite
5. Request A Cot
6. Schedule Services
• Housekeeping, Maintenance,
Special Projects, Grounds
7. How To Order Transponders
8. How To Order Keys
9. How To Set Up “permission to enter”
Kim Kuhl – Customer Service
Manager
Brittany Lay – Customer
Service Administrator
Wind Crest
Parking, Storage and Transponder Agreement Form
Name (s): ____________________________________________________
Apartment #: ______________ Phone: ___________________________
Resident Vehicle Information
1st Vehicle: Make________________Model & Color___________________________
License Plate Number____________________ Year_______________State__________
2nd Vehicle: Make________________Model & Color__________________________
License Plate Number____________________ Year_______________State__________
□ I do not own a vehicle.
Parking
1st Vehicle assigned parking location: ______________
Price: $______/month
2nd Vehicle assigned parking location: _____________
Price: $______/month
□ I do not want to reserve a parking spot for my vehicle.
Storage
Storage locker location: ____________________
Building and Floor: ________________________
Price: $ ______/month
□ I do not want a storage locker at this time.
Your parking & storage locations have been determined by (1) Availability
and (2) Move-in date. You may contact General Services @ 303-876-8450
to be placed on a wait list for a better parking spot or storage location.
Each resident will be issued one sticker per vehicle and one vehicle window
transponder which will allow passage through the automatic front gate
without delay. Please contact the Front Desk to request additional vehicle
transponders for a charge.
By signing below, I acknowledge that I will be billed monthly
for the reserved assignments.
Resident Signature: _________________________ Date: _____________
Wind Crest Use Only
Transponder #: __________________
Sticker #1: ______________
Prepared by: ___________________________
Sticker #2: ________________
Date issued: ________________________________
CC5
CC3
Cotton Wood Court
CC4
C Lot
Occupied
Occupied
1
2
Occupied
100
Occupied
101
3
Occupied
Occupied
102
4
Occupied
Occupied
103
5
Occupied
Occupied
104
6
Occupied
7
Occupied
8
Occupied
9
Occupied
10
Occupied
11
Occupied
12
Occupied
13
Occupied
14
Occupied
15
Occupied
16
Occupied
17
Occupied
18
Occupied
19
Occupied
20
Open
21
Occupied
22
Occupied
23
Occupied
24
Occupied
25
Occupied
26
Occupied
27
Occupied
28
Open
29
Mills
30
Open
31
Open
32
Open
33
Open
34
Open
Occupied
Occupied
Occupied
Occupied
Occupied
Occupied
79
Occupied
Occupied
58
80
Occupied
Occupied
59
81
Occupied
Occupied
60
82
Occupied
Occupied
61
83
Occupied
Occupied
62
84
Occupied
Occupied
63
85
Occupied
Occupied
64
86
Occupied
Occupied
65
87
Occupied
Occupied
66
Occupied
Occupied
67
89
Occupied
Occupied
68
90
Occupied
Occupied
69
91
Occupied
Occupied
70
92
Occupied
Occupied
71
93
Occupied
Open
72
94
Occupied
Occupied
73
95
Occupied
Occupied
74
96
Occupied
Occupied
75
97
Occupied
Occupied
76
98
Occupied
Occupied
77
Occupied
Occupied
78
105
106
107
108
109
110
Occupied
111
Occupied
112
88
Occupied
Occupied
Blue Spruce Ridge
Occupied
Occupied
Open
Open
Open
Open
Open
BR4
113
114
115
116
117
118
119
120
121
Open
122
Occupied
123
Open
99
124
B lot
25
50
Open
Visitor
Visitor
57
35
Open
Visitor
56
36
Open
Visitor
55
37
Open
Visitor
54
38
Open
Visitor
53
39
Open
Visitor
52
40
Open
Visitor
51
41
Open
Visitor
50
42
Open
Visitor
49
43
Open
Visitor
48
44
Open
45
Open
46
Open
47
Open
Cottonwood Court
Parking Map
Communications
 Communications Specialists staff 24/7
 Provides community information







Directions
Activities
Shuttle Schedules
Classes
Campus Events
Notification of deliveries
Away Log
 Emergency Dispatch

Pull Cord Response
Maintenance & Engineering
Covered Services
(General repairs)
 Appliance Repairs
 Common Area Repairs
 Light bulb replacements
 Heat pump filter
replacements every six
months
 Replacing Smoke Detector
Batteries
Billed Services
(Apartment Enhancements)
 Hanging pictures
 Installing shelving
 Installing light fixtures
 Installing plumbing
Fixtures
Grounds
Covered Services
Grounds maintenance
 Lawn mowing
 Community bed maintenance
 Garden lot support
 Trash removal
 Sprinkler system repair and
maintenance
 Sidewalk cleaning and repair
 Parking structure cleaning, road
maintenance, parking lot
striping, etc.
Billed Services
 Snow removal from your
car.
 Plantings around your
patio.
Housekeeping / Special Projects
Covered Services
Billed Services
 General club house and
 Individual apartment




common area cleaning
Exterior window washing
Trash removal
Recycling
Scheduled electronic
recycling
cleaning.
 Carpet cleaning
 Interior window cleaning
Project Management
Facility Management
Custom Interiors
 Move-In Visits to review GS
 Customization Services
 Special Lighting Fixtures
 Window Treatments
 Floor Plan Changes –
Hastings to Holbrook
 French Doors
 Walk-In Tubs
scope and provide apartment
and appliance information
 Apartment Finish Problem
Solving
 Special Project Management
 Ex. Wood Shop Expansion
 Life Cycle Renovation
 Apartment Refurbishment
and Move-Out Visit
Can I use an outside contractor??
Security/EMS
Providing emergency and security services 24 hours a day,
seven days a week
 Emergency Calls / Triage
 Incident report writing
 Welfare checks
 Latch checks
 Gatehouse –checking in guests
 Interior patrols
 Unlocking & locking doors
 Exterior patrols
 Monitoring parking lots
 Issuing vehicle stickers & transponders
 Fire systems checks
 Fire extinguisher checks
Transportation
Complimentary Shuttle
 Shopping Trips
 Wal-mart
 Park Meadows
 King Soopers
 EA Trips
 Set number of trips covered
per year
Billed Trips
 Taxi Service for Personal Trips
 Airport Taxi
 Medical Appointments
 Personal Shopping Trips
 Special Trips
 Theater
 Ballgame
 Black Hawk
 Gabriel’s Happy Hour
 Coordination with Travel
Agencies