Corporate Social Responsibility Report of Emporiki Bank

Transcription

Corporate Social Responsibility Report
of Emporiki Bank
2012
Corporate
Social Responsibility Report
of Emporiki Bank
2012
02 Corporate Social Responsibility Report 2012
Contents
ΒΟUNDARIES OF THIS REPORT . . . . . . . . . . . . . . . . . . .05
A: EMPORIKI BANK'S MERGER WITH ALPHA BANK:
THE CHRONICLE OF THE ACQUISITION . . . . . . . .06
B. OPERATING IN AN ENVIRONMENT OF DEEP
ECONOMIC CRISIS
B1. Key Financial Figures . . . . . . . . . . . . . . . . . . . . . . . .09
B2. Generation and Distribution of Economic Value . . .11
B3. Corporate Governance . . . . . . . . . . . . . . . . . . . . . . .13
B4. Prevention of money laundering - Regulatory
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Β5. Transparency of Transactions . . . . . . . . . . . . . . . . . .16
Β6. Customer Service - Complaints . . . . . . . . . . . . . . . .17
B6. Relations with Suppliers . . . . . . . . . . . . . . . . . . . . . .19
Ε. ECOLOGICAL PERFORMANCE
Ε1. Buildings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Ε2. Carbon Dioxide Emissions (CO2) . . . . . . . . . . . . . . .38
E3. Energy Consumption . . . . . . . . . . . . . . . . . . . . . . . . .40
Ε4. Water Consumption . . . . . . . . . . . . . . . . . . . . . . . . . .40
Ε5. Consumption of photocopying paper . . . . . . . . . . .40
Ε6. Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Ε7. Green Energy Financing . . . . . . . . . . . . . . . . . . . . . .42
Ε8. Other financing (mines, shipping) . . . . . . . . . . . . . .42
Ε9. Biodiversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Ε10. Raising Environmental Awareness . . . . . . . . . . . . .43
Ε11. Environmental Penalties and Fines . . . . . . . . . . . . .43
BY WAY OF EPILOGUE . . . . . . . . . . . . . . . . . . . . . . . . . . .44
C: VALUING AND CARING FOR EMPLOYEES
C1. Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
C2. Management, training – development . . . . . . . . . . . . . . . .21
C3. Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
C4. Health and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
C5. Labor relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
D. CONTRIBUTING TO THE REINFORCEMENT
OF SOCIETY
D1. Accessibility for Persons with Disabilities . . . . . . .31
D2. Social Solidarity . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
- Voluntary blood donation
- Employment / Internship for the young
- Partnerships with social entities
- Charities
D4. Cultural Contribution . . . . . . . . . . . . . . . . . . . . . . . .33
- Historic Archive
- Corporate Editions
- Choir
Corporate Social Responsibility Report 2012
03
Headquarters
BOUNDARIES OF THE REPORT
T
his is the last Corporate Social Responsibility Report of
Emporiki Bank and is conditioned by the following limits:
1. Acquisition by Alpha Bank: During 2012 the acquisition of
Emporiki Bank by Alpha Bank was decided. The acquisition
agreement of 100% of Emporiki Bank's shares was signed
on February 1st, 2013. This Report records epigrammatically the chronicle of the acquisition, (page 6-7).
2. Important omissions: The Report was written during the period February 2013 - April 2013 when the legal and operational merger with Alpha Bank was already in progress.
Therefore, it was not considered as meaningful any reference to strategy, corporate values and principles, management systems and policies of Emporiki Bank.
3. The Report concerns Emporiki Bank S.A. Exceptionally, at
Emporiki Bank’s Group Level, the report includes the Key
Financial Figures (p. 10) and the Generated and Distributed
Economic Value (p. 11-12).
4. The proceedings of the management year 2012.
5. Methodology - Reporting Standards: Almost the same
methodology as in previous years has been followed in
terms of the structure and the presentation of this CSR
accountability, taking into consideration the standards of
the Global Reporting Initiative (GRI 3.1), https://www.globalreporting.org/resourcelibrary/FSSS-Complete.pdf, as well
as the criteria of the Global Compact, http://www.unglobalcompact.org/COP/communicating_progress/reporting_tool
s.html, https://www.globalreporting.org/resourcelibrary/
FSSS-Complete.pdf
However, this report does not include the standardized accountability form, in accordance to the aforementioned international standards as the relevant CSR reports from
previous years, since this Report has no reference to
strategy, corporate values and principles, management
systems and policies - mandatory pursuant to the above
mentioned standards.
6. Qualitative Standards This report reflects the Bank's course
and contribution to local development and social cohesion
for year 2012. This report has been written – to the extent
possible - with neutrality and accuracy, drawing data from
the source and checking data, subject to the possibility of
human error.
7. Photographic records: Exceptionally, this report includes
photographic records of the Bank, mainly old ones, which
are kept at the Historical Archive (pages 04, 08, 17, 18, 30,
43, 46).
05
Α. EMPORIKI BANK'S MERGER WITH ALPHA BANK: The
Chronicle of the Acquisition
E
mporiki Bank's merger with Alpha Bank is a historic event.
The chronicle of the acquisition is presented below:
➢
August 09, 2012 submission of binding offers for the
acquisition of Emporiki Bank.
Crédit Agricole S.A. announces that it has received binding
offers from the National Bank of Greece, Alpha Bank and
Eurobank interested in acquiring the entire capital of Emporiki Bank of Greece. The press release of Crédit Agricole is
posted on the electronic address http://mediacommun.ca
cib.com/sitegenic/medias/DOC/94509/2012-08-09-cp-casaoffres-emporiki-eng.pdf,
The offers evaluation was on the basis of the terms and conditions set by the Financial Stability Fund (FSF), the Bank of
Greece (BoG) and the European Commission.
➢
October 1st, 2012: Exclusive negotiations with Alpha
Bank.
Crédit Agricole S.A. announces that it has entered into exclusive negotiations with Alpha Bank. The press release is
posted on the electronic address http://mediacommun.cacib.com/sitegenic/medias/DOC/94509/2012-10-01-cp-casanegociations-alpha-bank-eng.pdf
➢
October 17th, 2012: Sale of Emporiki Bank to Alpha
Bank.
Crédit Agricole announced that it has signed a contract for
the sale of Emporiki Bank to Alpha Bank. The press release
describes the key terms of the deal, the financial impacts
and the advisers. The press release is posted on the electronic address, and it is presented below. http://mediacommun.cacib.com/sitegenic/medias/DOC/94509/2012
-10-17-cp-casa-cession-alpha-bank-eng.pdf
Montrouge, October 17, 2012
Press Release
Crédit Agricole announced that it has signed a contract for the sale
of Emporiki Bank to Alpha Bank.
Crédit Agricole S.A. today announced that it has signed a contract
for the sale of the entire share capital of Emporiki to Alpha Bank.
The deal was approved by Crédit Agricole S.A.'s Board of Directors
on 15 October 2012. Crédit Agricole S.A. and Alpha Bank aim to
complete the sale by 31 December 2012, subject to obtaining the
authorizations from the relevant authorities. The terms and conditions of the transaction have already been approved by the Board
of Directors of Alpha Bank and the Hellenic Financial Stability Fund.
Key terms of the deal
Crédit Agricole S.A. is selling the entire share capital of Emporiki
group to Alpha Bank for one euro. As previously announced, prior
to completion Crédit Agricole S.A. will increase its recapitalisation
of Emporiki to €2.85 billion, having already injected €2.3 billion in
July 2012. In addition, it will subscribe to €150 million of convertible bonds to be issued by Alpha Bank, redeemable in Alpha Bank
shares, subject to conditions and on Crédit Agricole S.A.'s initiative.
Crédit Agricole S.A.'s funding to the entities to be sold amounted
to €2.1 billion at the end of September 2012. The recapitalization
of Emporiki and subscription for the convertible bonds to be issued
by Alpha Bank will immediately reduce this funding by approximately €0.7 billion.
In addition, Crédit Agricole S.A. is examining the possibility of buying assets from Emporiki and Alpha Bank, which would reduce the
amount of its residual funding to Emporiki accordingly.
The residual funding will be repaid in three installments, the last
one scheduled for the end of 2014, and will be guaranteed by quality financial assets selected by Crédit Agricole S.A.
Financial impacts of the deal
The impact of the transaction will be recognized in Crédit Agricole
S.A.'s income statement in the third quarter of 2012. It will reduce
the group's net income Group share by an estimated €2 billion,
based on best estimates of all losses and costs arising as a result
of the transaction until its completion.
The transaction forms part of Crédit Agricole S.A.'s strategy to
strengthen its financial structure and continued refocusing on its
core business in line with its strategic plan. Crédit Agricole S.A.
deems that the cumulative effects of the transaction would assist it
in reaching the solvency targets of Crédit Agricole Group at yearend 2013 as previously announced.
As indicated at the time of entering into exclusive negotiations, the
deal will help to consolidate the Greek banking system, which is an
essential condition for the recovery of the country's financial sector.
Advisers
Advisers to Crédit Agricole S.A. are Nomura and Crédit Agricole
CIB. Legal advisers are Clifford Chance and Koutalidis.
➢
February 1st, 2013: The agreement for the transfer of
100% of Emporiki Bank's shares from Crédit Agricole to
Alpha Bank was signed.
Emporiki Bank’s shares transfer to Alpha Bank – Merger by absorption of Emporiki Bank by Alpha Bank
Crédit Agricole concluded with Emporiki's capital increase
by paying 2.9 bil. euro in total and purchasing an equity related bond issued by Alpha Bank amounting to 150 mil.
euro. The market was informed of the transaction and its
principal details by a special press release
http://www.alpha.gr/files/deltia_typou/Deltio_Typou_
20130201EN.pdf
Pursuant to the acquisition agreement of October 16th, 2012,
with regards to the sale of Emporiki Bank S.A. (“Emporiki”) from
Crédit Agricole S.A. (“Crédit Agricole”) to Alpha Bank S.A. (“Alpha
Bank”), and the approvals by the Greek and Cypriot Central
Banks and anti-trust authorities, the entire share capital of Emporiki has been transferred to Alpha Bank by Crédit Agricole on
01.02.2013. Further to this Emporiki has been a 100% subsidiary
of Alpha Bank.
As of 20.03.2013, Emporiki Bank’s BoD approved the commencement of the merger by absorption by Alpha Bank, pursuant
to the provisions of articles 68 para.2 and 78 (except for article
71), C.L. 2190/1920 in combination with article 16 para.5 l.
2515/1997, as into force, with a common (for both merging credit
institutions) merger balance sheet date on December 31st, 2012
and without share capital increase or/and issuing shares by the
absorbing Alpha Bank.
As of 13.03.2013, Emporiki and Alpha Bank signed a draft of the
merger agreement, which implied the publication formalities
stipulated by law on April 12th, 2013.
The decisions that will be made by the Boards of Directors of
Emporiki and Alpha Bank soon before, during and after the final
Merger Agreement which will be a notarial deed as well as the
approval of the competent authority with regards to the merger
will imply the publication formalities stipulated by law.
The abovementioned merger process, conditional upon granting
authorizations and approvals provided for by the existing legislation, is expected to be concluded within May 2013.
The key elements of the transaction, as analytically described
in the press release are the following:
➢
➢
➢
➢
➢
➢
➢
Creation of the second largest financial group in Greece.
Alpha Bank enhanced capital base.
Highly provided loan book.
Substantial value creation for Alpha Bank's shareholders.
Operational cost synergies.
Funding and revenue synergies.
Favourable balance sheet structure.
Dionysios Divaris
Legal Division Manager
07
Interior Central Branch
Entrance to Head Quarters from 80 Eolou str.
B. OPERATING IN AN ENVIRONMENT OF DEEP
ECONOMIC CRISIS
I
n 2012, Greek economy entered an unprecedented crisis:
Decline of GDP for the fifth consecutive year, the recession
caused significant decline in employment, shrinkage in savings, uncertainty, discouragement of investment initiatives, income reduction and deteriorating living standards, liquidity
pressures, pressures for bank capital requirements and difficulties in fiscal adjustment, are the main parameters specifying
the crisis intensity.
With coordinated actions the country stayed clear of the danger of breaking down and its European course was safeguarded. The following crucial factors contributed positively to
the difficult situation that the country entered.
➢Progress in the implementation of the adjustment
programme, especially progress in controlling the fiscal
deficit, as well as the current transactions balance deficit.
➢Safeguarding of financial stability and trust towards the
Greek banking system.
➢Euro group’s decisions on continuing financial support to
Greece.
➢Continuing financial support - under favorable terms offered to Greece by the official lenders.
➢The upholding of social cohesion.
At the end of 2012 the economy is still in deep depression and
unemployment soars. 2013 will be one more difficult year.
1
The process of transferring was introduced in 2009.
Main conditions for the recovery of the economy are the following: continuing of the adjustment programme, implementation
of an extrovert development model, effective utilization of EU financial resources, tax system reform, conclusion of the recapitalization of banks, and restoration of normal liquidity
conditions.
Despite the fact that economy enters a path of balancing and
the climate is changing, developments do not make allowance
for complacency.
In this unfavourable environment, Emporiki Bank:
• Strengthened its capital structure through a Share Capital
Increase of 2 bil. euro covered by Crédit Agricole S.A.
• Concluded with transferring its shares of the subsidiaries
Emporiki Romania, Emporiki Bulgaria and Emporiki Albania
to Crédit Agricole Group.
• Participated in the Share Capital Increase of its subsidiary1
Emporiki Bank Cyprus Ltd by acquiring 85,18% of its share
capital.
• Exercised a responsible corporate governance and
supported its clientele in many ways.
The Key Financial Figures of the Bank - including graphs for
key banking indexes - the generated and distributed economic
value as well as other significant parameters determining the
economic dimension of the corporate responsibility are presented below.
09
ASSETS AND LIABILITIES (€ thous.)
Β1. Key Financial Figures of the Emporiki Bank Group
The deep crisis conditions affected negatively Emporiki Bank's
results for the 5th consecutive year. In 2012, the Group2 reported losses of 1,5 bil. Euros. The loans decreased by 21.2%,
while deposits increased by 11.2%. The Net Income Total decreased by 56% which affected significantly the cost/expenses
ratio. Net Income from Interest decreased by 39%. The results
of financial transactions were losses amounting at 134.8 mil.
Euros mainly affected by the transfer of shipping loans portfolio
to Crédit Agricole S.A.
The total operating expenses decreased by 5%. Staff expenses
decreased by 13%, reflecting the effect of the new Collective
Labour Agreement implementation. The remaining operational
costs decreased by 3%. The operational results was improved
by 12%.
Total Assets
1
2
3
Difference
2011
2012
€
%
21,724,347
19,517,358
-2,206,989
-11.3
Gross loans1
23,270,394
19,853,149
-3,417,245
-17.2
Net loans2
18,833,271
14,834,315
-3,998,956
-27.0
Deposits + Repos3
11,262,469
12,675,937
1,413,468
11.2
Loans and advances to customers (including provisions).
Loans and advances to customers (excluding provisions).
Obligations to customers.
The tables and graphs below present the key financial figures
of Emporiki Bank's Group.
KEY FIGURES OF CONSOLIDATED RESULTS FOR THE FINANCIAL YEAR
2012
2011
Net Income Total
317,055
Net income from interest
Net fee and commission income
Financial Transactions Results
Other income
Mεταβολή
€
%
717,274
-400,219
-56.0%
355,442
586,180
-230,738
-39.0%
98,100
107,615
-9,515
-9.0%
-134,796
3,120
-137,916
-4420.0%
-108.0%
-1,691
20,359
-22,050
Total Operational Expenses
-516,550
-543,439
26,889
5.0%
Staff Expenses
-274,595
-314,914
40,319
13.0%
Other operational expenses
-148,257
-152,131
3,874
3.0%
Amortizations
-23,173
-19,472
-3,701
-19.0%
Provisions for Staff Leaving Indemnities
-44,370
-2,723
-41,647
-1529.0%
Transformation Cost
-26,155
-54,199
28,044
52.0%
Operational Results (before provisions)
-199,495
173,835
-373,330
-215.0%
-1,179,743
-1,157,252
-22,491
2.0%
-592,130
592,130
100.0%
-1,379,238
-1,575,547
196,309
12.0%
46
-399
445
-112.0%
-1,379,192
-1,575,946
196,754
12.0%
-118,783
-163,236
44,453
27.0%
-1,497,975
-1,739,182
241,207
14.0%
-15,189
-16,730
1,541
9.0%
-1,513,164
-1,755,912
242,748
14.0%
Loans and advances
value impairment
Impairment of Greek Government
Bonds value
Operating result
Income from participation in associated
companies
Results before tax
Taxes
Results after taxes from
continuing activities
Results from non continuing activities
Results after taxes
3
(AMOUNTS IN THOUS. EUROS)
It is noted that ex-subsidiaries Emporiki Romania, Emporiki Bulgaria and Emporiki Albania are not included, as they were transfered to Credit Agricole.
LOANS * IN € MILLION
Β2. Generation and Distribution of Economic Value
The direct economic value generated by Emporiki Bank's
Group for 2012 amounted at 568,083 thous. euros versus
835,755 thous. euros for 2011, i.e. it decreased by 32%.
97.2% of the generated economic value resulted from Emporiki
Bank's activities. The decrease in the generated value for 2012
affected its distribution rates, as presented in the table below.
DISTRIBUTION OF GENERATED ECONOMIC VALUE**** (%)
* Loans and advances to customers after provisions.
NET INTEREST MARGIN (%)
2009
2010
2011
2012
Operating expenses
19.5
18.6
19.4
25.5
Salaries and Benefits
45.9
41.5
40
45
Payments to Fund
Providers
17.1
8.4
12.5
10.7
Payments to the State
7.8
2.2
3.7
6.9
Community investments
0.2
0.1
0.1
0.3
*** κατά Global Reporting Initiative (GRI).
LOANS TO DEPOSITS RATIO **
**Deposits Obligations to the customers
COSTS TO INCOME RATIO *** (%)
4
*** Transformation costs and PSI impairment are not included
For the definition of generated value and its distribution, please click
https://www.globalreporting.org/resourcelibrary/G3-EconomicIndicatorProtocols.pdf
11
ECONOMIC VALUE FOR 2012 IN THOUS. EUROS)
Emporiki
Bank
1
2
3
4
5
6
Direct Economic Value Generated
INCOME
Interest and fees
Dividends
Royalties
Property rentals
Income from property sales
Sales of other assets
Total Direct Economic Value generated
Distribution of direct economic value
Operating costs
Suppliers for product purchases
Suppliers for services purchases
Property rentals
License fees
Fees paid to
contract workers
Royalties
Training Services
Total operational expenses
Payroll expenses and benefits
Salaries and various benefits
to the employees**
Expenses to pension funds
Expenses for insurance premiums
Expenses for staff housing
Expenses for scholarships awarded to
employees and their children
Expenses for voluntary retirements
Expenses for hygiene and security
Total expenses
for salaries and benefits
Payments to Fund Providers
Temporary dividend to the shareholders
interest Payments
to all Fund Providers
Total Payments to Fund Providers
Payments to the State: Paid Taxes
VAT
Income tax abroad
Income Tax
Income tax advance payment
Raising capital tax and Competition Committee Contribution
Taxes for previous years
Real Estate tax
Share transfer taxes
Various Taxes paid to Municipalities and Communities
Tax penalties
Other penalties paid to the State
OTHER TAXES - DUTIES
Total paid taxes
Community investments
Cash donations to charities, NGOs, research
foundations, cultural and educational organizations
498,806
352
894
52,225
27
552,304
552,304
Group*
514,567
314
0
950
52,225
27
568,083
2,749
96,297
20,261
18,823
4,489
100,081
21,490
19,242
3,774
1,605
1,131
144,640
3,858
1,641
1,156
151,957
144,640
188,752
62,954
2,455
1,113
197,583
64,145
2,553
1,115
166
0
37
166
2
37
255,477
255,477
0
60,972
60,972
18,168
326
0
0
12,320
0
1,600
5,167
276
21
793
642
39,313
265,601
568,083
151,957
265,601
27
60,972
61,025
61,052
39,313
18,179
326
131
82
12,320
0
1,653
5,167
276
24
793
750
39,701
1,536
61,052
853
11,000
1,600
39,701
1,667
Investments in infrastructure
Total community investments
Total distributed economic value
Total Economic Value
1,536
501,938
50,366
501,938
50,366
* Ex-subsidiaries Emporiki Romania, Emporiki Bulgaria and Emporiki Albania are not included.
**Payments of contract workers are not included, since their salaries are recorded under operating expenses for the purchase of services
1,667
519,978
48,105
519,978
48,105
Β3. Corporate governance
In 2012, Emporiki Bank's governance was determined by the
fundamental rules of its Articles of Association, its Internal
Operating Regulation, the Corporate Governance Code and
the Code of Conduct. The Internal Operating Regulation4 determines the organisation, structure and operation of the Bank's
services. In particular, the Internal Operating Regulation mainly
stipulates the following:
- Main Principles of Corporate Governance practices .
- The BoD and BoD Committees Duties.
- The procedures of hiring / evaluating the performance and
removal of Managers.
- The Internal Control System.
- The principles of handling privileged information.
- The procedures of announcement and disclosure of
significant transactions and other financial activities of the
Bank with its main clients and suppliers.
- The Rules governing the transactions between the Bank and
associated companies and the monitoring of such
transactions.
Board of Directors
Emporiki Bank's Board of Directors is composed of twenty (20)
Members5 out of which 12 are Non-Executive Members. As far
as the gender is concerned, 18 persons are male and 2 female. As to the origin, they are of Greek, Cypriot, French and
Italian origin. The Chairman of the Board of Directors is a nonexecutive member.
COMPOSITION OF THE BOARD OF DIRECTORS 2012
SURNAME
NAME
POSITION IN THE BoD
EBEOGLOU
STRUB
Nikolaos
Alain
CHARRIER
GAVALDA
PROFIT
FONTAIN
KIREN
NOEL
NANQUETTE
ΥANNAKIS
DAVID
DIMAKAKOS
DE LAAGE
PINCHON
KONSTANTAKOPOULOS
PAPADIAMANTIS
OPPENHEIM
SPILIOPOULOS
ADAMOPOULOS
CHATZOPOULOS
Bruno
Olivier-Eric
Guy-Marie-Michel
Julien
Jean - Christophe
Christophe-Maurice-Marie
Yves
Emmanuelle
Charalampos
Fokion
Bruno
Francois-Alfred-Marie
Achilleas
Konstantinos
Marc
Georgios
Panayotis
Christoforos
Chairman of the BoD Non-Executive Member
Vice-Chairman of the BoD and CEO
Executive Member
Deputy Chief Executive OfficerExecutive Member
Non-Executive Member
Executive Member
Executive Member
Independent Non-Executive Member
Executive Member
Executive Member
DATE OF
BIRTH
1936
1955
1951
1963
1949
1972
1957
1954
1953
1970
1965
1962
1951
1952
1971
1960
1967
1955
1969
1947
BoD Committees6
BoD COMMITTEES
COMMITEE
Audit Committee
CHAIRMAN
MEMBERS
NOEL Christophe
1. ΥANNAKIS Emmanuelle
2. PAPADIAMANTIS Konstantinos
Risk Management
1. CHARRIER Bruno
2. PAPADIAMANTIS Konstantinos
Remuneration
EMBEOGLOU Nikolaos
Corporate Social Responsibility
EMBEOGLOU Nikolaos
The Corporate Governance Code and the Internal Operating Regulation were amended in February 2012.
Data as of February 2013
6
As above
4
5
1. DE LAAGE Bruno
2. OPPENHEIM Marc-Olivier-Tristan
1. SPILIOPOULOS Georgios
2. DIMAKAKOS Fokion -Corporate Social Responsibility Report 2012
13
Internal Control System
The Internal Operating Regulation sets the objective, the goals,
the principles, the organizational structure of the Bank's Internal Control System (ICS). In this framework, 3 distinct Units
operate with determined duties and roles:
- The Internal Control General Division, staffed by experienced
and specialized personnel, is independent of the hierarchical
structure of the Bank and according to the Act of Governor of
the Bank of Creece no. 2577/09.03.2006, it reports to the
Board of Directors through the Audit Committee and to the
Management.
- The Risk Management and Permanent Control General Division.
- The Compliance Division.
The Internal Control System was formed in accordance with the
international rules and the conditions provided by the Bank of
Greece, it is implemented in various levels and continuously
coves every activity of the Bank.
Risk management
In brief, the most significant risks7 to which Emporiki Bank's
Group was exposed in 2012 are the following:
- Credit Risk: It is the risk deriving due to the counterparties'
inability to fulfill all or part of their contractual obligations. The
credit risk also includes the concentration risk, i.e. the risk
deriving from the unbalanced credit exposures to counterparties' teams or financial activities sectors or geographical
regions or countries. The Bank manages the credit risk in
three ways:
➢By implementing internal rating tools of the debtors per
product and business activity. These tools are specialized
for a) Corporate and SMEs, b) Small enterprises, b) professionals and d) private individuals
➢By strengthening the credit policy and automatizing the approval procedure
➢By a strategy of covering the risks assumed and of loan recovery.
- Market risk: It is the risk of losing fair value of financial
means, deriving from unfavorable movements of the market's figures, e.g. interest rates, exchange rates, shares and
commodities prices as well as their variations. Since Emporiki Bank is not significantly exposed to trading book positions, the market risk derives mainly from the activities in the
market of securities issued by the Greek State. The Bank
manages this market risk mainly by using a hedging strategy. Furthermore, it monitors an o daily basis the market
risk regarding the trading portfolio.
- Liquidity Risk and Interest Rate Risk: The Bank monitors and
manages both liquidity and interest rate risks in the banking
portfolio by monitoring intrest rate and liquidity exposures.
Financial statements
The Financial Statements are prepared on the basis of the International Financial Reporting Standards.
The financial statements for 2012 were audited by PriceWaterhouseCoopers, Chartered Auditors - Accountants, Reg. No.
SOEL 113, 268 Kifisias Ave., Halandri, Attiki with Mr. Demetrios
Sourbis, Chartered Auditor – Accountant, Reg. No. SOEL
16891. The Chartered Auditor's report is included in the consolidated financial statements of the Bank for 2012 and can be
found http://www.emporiki.gr/cbg/gr/investors/investors.jsp.
Capital Adequacy
At the end of 2012, Emporiki Bank's capital adequacy ratio was
17.56%. The high ratio for 2012 is due to the share capital increase of 2 mil. euros covered by Crédit Agricole S.A.
CAPITAL ADEQUACY RATIO
The most significant risks and uncertainties the Bank was exposed to, as well as their handling, are described in details , in the "2012 management report of the BoD" as of 26th
March 2013.
7
Prevention and Management of Conflicts of Interest
The implementation of Prevention and Management of Conflicts of Interest Policy is an essential parameter of the corporate responsibility. Apart from the regulatory framework set by
the Acts of Governor of the Bank of Greece no. 2597/2007 and
2577/06 describing the situations of conflicts of interest, Emporiki Bank has extended these situations and the relative typology.
This policy engages the BoD Members, the managers, the
shareholders with a participation rate or a vote right over 5%
and all the employees. The policy was posted on the intranet
portal upon Circular no 45732 as of 25th May 2011 so that all
employees can be informed, use and comply with it, regarding
identification, prevention, management and restoration of
cases which are or lead in conflict of interest.
In brief, the Prevention and Management of Conflicts of Interest
Policy:
- Provides instructions as far as it regards the diagnosis of
eventual conflict of interests’ cases.
- Describes the procedures and operations system for the
management of the conflicts of interest and protection measures for the customers' interests.
- Ensures that all operators are aware of their obligations and
responsibilities upon the management of confidential or privileged information.
- Defends Emporiki Bank's interests and reputation.
personal data, i.e. any information directly or indirectly related
to a certain person or a person who can be determined.
The Bank has incorporated the existing legislation on personal
data protection and the directives of the Hellenic Data Protection Authority in its circulars related to the procedures of collection, processing, transmission and keeping of personal
data.
At the same time, Emporiki Bank through its substantial cooperation with third parties provides its support to initiatives
aimed at enhancing transparency and fighting corruption. In
this context, during 2012 the Bank supported in many ways the
meeting organized by the Greek Network Global Compact in
Thessaloniki8 for two significant issues relating to enterprises:
a) human rights and
b) enhancing transparency and fight against corruption.
Recommendations and suggestions
The Bank appreciates any ideas, suggestions, recommendations and suggestions submitted by all interested parties and
therefore it provides the relevant facilities.
Fight against corruption
In 2012, the Bank used all the following tools and measures among others - to fight against corruption.
➢The Personnel Regulation, art. 17 para. 4, according to
which the receipt of cash or gifts, benefits or privileges by an
officer for his/her services is a criminal offense according to
articles 235 and 236 of the Penal Code.
➢The Corporate Code of Conduct.
➢The Circular No. 45075/2008 entitled "Receipt of Presents or
other provisions/benefits on behalf of the officers".
➢The Circular No. 45899 on «Policy of Compliance with Competitions Rules» as of 29th December 2011
➢The Code of Conduct on Procurement and Projects Assignments.
➢The Circular No. 45370 as of 10th February 2010 on
«The obligation of confidential report of compliance or conduct rules violation».
➢Taking and making public disciplinary measures in case corporate rules are violated.
Personal data protection
The banking activity, by its nature, involves the legal and reasonable collection, processing, transmission and keeping of
1st Regional Meeting of the Global Compact Networks of SE Europe. Details of the meeting and speeches are uploaded here
http://www.globalcompactnetworkhellas.gr/portal/index.php?option=ozo_content&perform=view&id=407&Itemid=109&lang=
8
15
Β4. Prevention of money laundering activities Compliance
The Bank's approach to prevent money laundering activities is
based on the main pillars below:
➢ Issuing circulars on the institutional framework and posting
them on the intranet portal, in order to facilitate the update
and compliance of all employees.
➢ Sufficient technical infrastructure.
➢ Cosntant training of the employees.
➢ Periodical Internal Controls to ensure that procedures are
implemented.
➢ Cooperation with the competent authorities for investigations and submission of replies and reports.
➢ Disclosure of the annual performance data in the present
Report as shown below:
INVESTIGATIONS - REPORTS
YEAR
INVESTIGATIONS
SUBMITTED
REPORTS
SPECIAL
REPORTS
2009
2010
2011
2012
5,697
3,460
602
211
20
30
112
200
136
113
430
620
REPLIES TO AUTHORITIES' REQUESTS
YEAR
NATIONAL
AUTHORITY
BANK OF
GREECE
OTHER
AUTHORITIES
TOTAL
REPLIES
2009
2010
2011
2012
765
216
669
827
184
19
21
10
2,000
750
3,080
3,214
2,949
985
3,770
4,051
Penalties/sanctions
The sanctions/penalties imposed to Emporiki Bank by the competent authorities in 2012 due to violation or insufficient implementation of the institutional framework and the reason for the
sanction/penalty are mentioned below:
➢ A penalty of €164,000 imposed by the BoG upon a control
of money laundering issues. A corrective actions project is
being implemented.
➢ A penalty of € 40,000 imposed by the Capital Market Commission for market abuse through a share of a company unlisted from the ASE since 2006.
➢ A penalty of €100,000 imposed by the Ministry of Development due to the assignment of the intermediation for the
debtors' information on their defaults by Emporiki Bank to
Credicom without Credicom having been entered in the relevant register of the authorized companies of the Ministry.
Compliance has verified that there are no other companies
with the same problem.
➢ A penalty of € 45,000 imposed by the BoG due to charges
imposed by Emporiki Bank to its customers in violation of
the relevant decisions of the BoG, due to both monitoring
loans in arrears apart form the legal default interest and to
sending information letters on delayed payments.
Β.5 Transparency of Transactions
The motto: "a good customer is an informed customer" governs the transactions of the Bank with its customers. In this
framework, before every transaction, the customer is informed,
both orally and through the corresponding documents of precontract update and General Terms of Transactions, on the
terms and conditions of the cooperation.
All the information related to terms of transaction, interest rates,
commissions, expenses has been posted on the corporate
portal and may be found printed at all branches.
Finally, the transparency of the transactions is ensured through
practices, mechanisms and procedures mentioned below:
➢ Committee of New Activities Products and Services – NAP
(Retail and Corporate & Commercial Banking): The duties of
the Committee are the initial (for the new) and the constant
(for the existing) verification of compliance of products and
activities on an annual basis with the laws and regulations
into force, which renders the Committee principal mechanism of ensuring the transparency.
➢ Overview and opinion by the Compliance Division on any
promotional and communicational material of the Bank.
➢ Updating-educational events for the personnel.
➢ Conclusion of written contracts for all products - services
which analyze the rights and obligations of the parties. Especially in terms of the contract documents, the procedure
of contract terms amendment and non-acceptance by the
customer is mentioned in detail.
➢ Dispatch to the customers a periodical update depending
on the type of product they hold.
➢ Reference to the Total Annual Percentage Rate of Charge
(SEPPE) appears unabbreviated and in sufficient font size in
informational brochures, printed material and in all kinds of
advertisements (print or electronic).
➢ In order to ensure compliance, to identify malfunctions and
to take corrective actions, periodical controls have been
planned and implemented - gradually enriched.
Β.6 Customer Service - complaints
In 2012, Emporiki Bank served its customers through a network
of 303 branches, 10 business centers, 669 ATMs as well as by
providing the following e-services: Emporiki Bank Secure, eBanking, Emporiki e.Secure Commerce and Mobile Banking.
In brief, for the year 2012, the Bank:
• Granted loans amounting to €14,834.315 mil.
• Collected deposits amounting to €12,675.937 mil.
• Prolonged the repayment time to facilitate its customers
affected by the economic crisis.
• Managed the overdue debts.
It is noted that, soon after Emporiki was acquired by Alpha
Bank, clientele was informed for their service with press release
and entries in the press
http://www.emporiki.gr/cbg/gr/press/press_releases_story.jsp?
docid=542B6B63454F0B7736A655A67F2664
Regarding complaints, customers can submit their complaints
orally, by telephone, in written or via e-mail and the Bank
replies according to the regulatory framework9. In 2012, 2,588
complaints were submitted, orally and in written, by private individuals and enterprises. From the analyse of the reasons for
complaints, it derives that the most significant reason is the
quality of service, followed by cost & debts charge and debts
settlement.
Branch of Volos, 1928
TOTAL CUSTOMER COMPLAINTS*
Interior of the Volos Branch, 1928
*
All submitted complaints, orally and in written, are included
9
Act of Governor of the Bank of Greece no 2501/31.10.2002.
17
CUSTOMER COMPLAINTS
REASONS
FOR COMPLAINTS
YEAR 2011
YEAR 2012
%
OUT OF TOTAL
WRITTEN
COMPLAINTS
%
OUT OF TOTAL
WRITTEN
COMPLAINTS
%
OUT OF TOTAL
WRITTEN
COMPLAINTS
%
OUT OF TOTAL
WRITTEN
COMPLAINTS
Pre-contract information (insufficient or unclear)
0.31
1.01
1.02
0.68
Update during the contract (periodical update, update of
the primary debtor,- guarantors, default position etc.)
0.46
2.02
3.71
2.14
Failure to provide an answer based on the PD/TE
2501/2002
0.54
0
1.92
0.68
Deficient assessment during credit control
0.46
2.02
0.77
0.78
Advertisements
Interest Rates
Charge of expenses/commissions.
Intermediaries
Disputed transactions (card loss, fraud etc)
0.08
2.07
33.46
0
2.46
0
4.04
17.17
0
1.01
0.06
1.22
18.63
0.13
2.11
0.19
0.68
19.49
0.78
Disputed debt - account balance
2.07
5.05
5.38
7.02
Transactions via Internet
Non observance of contractual terms
Settlement of debts
0.31
0.54
11.74
0
2.02
7.07
1.13
10.56
14.6
Issues of contractual terms arbitrariness
8.83
3.03
1.73
0.49
2.83
5.56
0.68
Quality of customer service
Other (*)
TOTAL
32.46
4.22
100
46.46
9.09
100
30.79
7.23
100
53.02
3.41
100
Branch of Kalamata, 1933.
18
1.56
Β8. Suppliers
By implementing the “Code of Conduct on Procurement and
Projects Assignments10” the Bank ensures reliable suppliers for
the Bank and at the same time it expands the chain of corporate responsibility through the promotion of transparency and
healthy competition.
Through contracts with suppliers, the Bank exerts its influence
in order to fight against child labour, prevent forced or uninsured labour and secure conditions of health and safety.
Indicatively, the main structure of the standard part of the contracts includes the following points:
- The article 3.1.a mentions that the Contractor has the obligation and the responsibility to have insured the personnel
he/she uses, in case of accident.
- The article 3.3a mentions that the Contractor has the exclusive responsibility for all his/her employees, as far as it regards both the implementation of the obligations provided
for by the Labour Law (indicatively including measures for
the employees' health and insurance and the prevention of
child labour) and for the occurrence of an accident according as well to articles 922 C.L. & 334 C.L.
- The article 3.10 mentions the Contractor' obligation to use
cleaning materials fulfilling the EU specifications and approved by National Organization for Medicines and the Hellenic State’s General Chemistry Service.
- The articles 3.13c and 7.2a include the terms which provide
to the Bank the guarantee that the Contractor observes
his/her contractual obligations to his/her personnel.
According to the written process of conducting a bidding call
provides for the participation of a sufficient number of participants, closed offers to open calling bids, the receipt and safe
keeping of the offers until their opening by the relevant commission, which is composed by different members every quarter. Furthermore, the process of opening the offers is
described in detail.
Finally, it is mentioned that the main part of the expenses for
supplies is absorbed by local suppliers. The Bank's medium
and large suppliers for 2012, for whom the total expenditure
was €8,4481,936.43 are listed in the following table. We thank
them all because we did not need to defend our cooperation.
EULER HERMES EMPORIKI SA
ACHOUZARIDIS GEORGIOS-MARKOS & ASSOCIATES LAW FIRM
K.F. KALAVROS & ASSOCIATES
P. FLAMPOURAS AND ASSOCIATES - LAW FIRM
PANO INFORM SA
GLOBE WILLIAMS HELLAS FACILITY MANAGEMENT SA
NEXT SA
CORΑL SA
ANTONIOS ATH. KITSIKOPOULOS
PANAFON VODAFONE A.E.E.T.
XEROX HELLAS SA
HELLENIC BANK ASSOCIATION
EYK SA
ORACLE HELLAS SA
CH. THEODOSIS Industrial and Commercial S.A.
PAPAIOANNOU - TSIROYANNI & CO LAW FIRM
TECHNIKOMER SA
B.TSINTIKIDIS-I. GAITIS-N.ANASTASOPOULOS GENERAL PARTNERSHIP
BITSAXIS & Co SA
PRINTEC SA IT SYSTEMS SA
E. CHAMPAS & Co Limited Partnership
GEORGIOS M. GIAGLIS CONSTRUCTIONS SA
KYKLOS SA
SYNTAX IT SA
LEON NIKOLIS Industrial and Commercial S.A.
SΡΑCΕ ΗΕLLΑS SA.
ELECTRON TRAVEL LTD
WINCOR NIXDORF IT SYSTEMS SA
DROMEAS PANAGIOTOU ABEEA
OUTSIDE ADVERTISING SA
KOUROS SA
MARIA GIOUROUKELI & ASSOCIATES
ICAP RESEARCH - INVESTMENT SA
RELΑTIONAL TECHNOLOGY SA
NCR HELLAS IT Industrial and Commercial S.A.
10
The code has been valid upon the issuance of Circular no: 45942/20.02.2012.
HELLENIC POST SA
MELLON FINANCIAL SERVICES SA
TAKIS ZARIFOPOULOS SA
FINTRUST S.A.
N. PETRAKOPOULOS AEBEE
Iqled LTD
MELLON FINANCIAL PRODUCTS SUPPORT SA
ADECCO SA HUMAN RESOURCES MANAGEMENT
FRANK COMMUNICATION MANAGEMENT SA
MEDITERRANEAN NAUTILUS SA
ISS FACILITY SERVICES SA
EXODUS IT SA
EMYKA S.A.
EMPORIKI RENT SA
TAF SPORTS MARKETING SA
TIRESIAS SA
TACHYMETAFORES ELTA SA
THOMSON REUTERS HELLAS SA
BRINK'S CASH & VALUABLE SERVICES SA.
CREDICOM CONSUMER FINANCE BANK SA
ΒΡΟ HELLAS SA
PRICEWATERHOUSECOOPERS SA
Mediatech SA
GROUPAMA PHOENIX INSURANCE COMPANY SA
G4S CASH SOLUTION S.A.
ERNST & YOUNG SA
CRÉDIT AGRICOLE INSURANCE SA
PYRSOS SA
SIOUFAS AND ASSOCIATES - LAW FIRM
HELLENIC TELECOMMUNICATIONS SA
ACCENTURE SA IT ORGANIZATION
ATLAS HR SINGLE MEMBER LIMITED COMPANY
IBM HELLAS IT PROCESS SYSTEMS SA
PPC SA
CRÉDIT AGRICOLE S.A.
19
C. VALUING AND CARING FOR EMPLOYEES
C1. Composition
Manpower
Average age
On 31/12/2012 the Bank's manpower rose to 4,028 persons,
47.1% out of which were men and 52.9% were women. During
2009 - 2012 there was a gradual reduction in personnel by
22.6%.
MANPOWER
The average age of our personnel was 41years. The average
age for men was 43.1 and for women 39.1 years.
AGE MAKEUP OF PERSONNEL1
Age,
in years
Male
Female
Total
7
18
25
25 =Age< 30
104
249
353
30=Age< 35
261
411
672
287
506
793
343
457
800
431
306
737
90
38
128
73
31
104
82
26
108
85
26
111
57
15
72
20
15
35
27
9
36
14
13
27
7
1
8
1
2
3
3
2
5
> 60
7
4
11
Total
1,899
2,129
4,028
< 25
35 =Age< 40
40 =Age< 45
45 =Age< 50
50
51
52
53
Educational Background
54
59% of our human resources are graduates of a university or
college. 41% of our human resources are high school graduates.
55
56
57
58
Persons with Disability
59
During 2012, 147 persons with disability were employed by the
Bank, making 3.6% of its human resources, that is 26 more
persons than the 3% minimum required by national legislation.
60
PERSONS WITH DISABILITY
Years of Service
PERSONS WITH
DISABILITY
TOTAL
NUMBER OF
EMPLOYEES
%
OF EMPLOYEES
WITH
DISABILITY
2009
193
5,206
3.7
2010
197
4,650
4.2
2011
163
4,110
4.0
2012
147
4,028
3.6
YEAR
The average time of service at the Bank is 13.7 years. For men
the average years of service is 15.5 and for women 12.1 years.
YEARS OF SERVICE AT THE BANK, 31.12.2012
Years
Male
Female
Total
<1
94
110
204
1= years< 5
318
383
701
5 = years< 10
267
474
741
10 = years< 15
178
311
489
15 = years< 20
354
544
898
20 = years< 25
265
182
447
25 = years< 30
327
109
436
=30 +
96
16
112
1,899
2,129
4,028
Total
REASONS FOR EXITS, YEAR 2012
C2. Management, training - development
During 2012 the Bank continued the renewal of human resources (through hirings and exits) and the training and appraisal. Also, the remuneration of human resources was
reviewed. Progress has been made in the internal communication and the employees were updated through 4 emails from
the CEO and one meeting with the managers on the course
that led to the merger with Alpha Bank
Hiring
During 2012 the Bank proceeded to 259 hirings, 48.3% out of
which were men and 51,7% were women. 73% of the newlyhired personnel are University graduates.
Minimum age for employment is 18 years. Candidates’ CV are
submitted electronically via our corporate portal www.emporiki.gr. CVs are kept in the database of the Bank, which consists the main source of research for executives in terms of
future needs for human resources. All recruitments are realized on the basis of written evaluations (abilities / skills test)
through collaborating external consultants and designed
guidelines of structured interviews based on the job description. All interviews are conducted in two or more courses by
specialized executives of the Bank. Candidates are advised in
writing of the results for each stage of the selection process.
Thereby the objectivity and transparency in the recruitment
process is ensured.
HIRINGS
MALE
FEMALE
TOTAL
2009
79
87
166
2010
67
56
123
2011
100
63
163
2012
125
134
259
YEAR
Exits
Male
Female
Total
%
of the
entire
personnel
Resignation
103
125
228
5.7
Dismissal
14
6
20
0.5
Contract Expiration
41
28
69
1.7
2
-
2
0.0
Contract termination
15
2
17
0.4
Deaths
4
1
5
0.1
179
162
341
8.5
Age Limit
Total
Employment contracts
The employment of all employees of the Bank is determined by
the employment contract, which may be terminated unilaterally
by each employee whenever he/she wishes. All contracts determine the terms and conditions of employment and are written in simple language understood by non-specialists. A
significant percentage of the employment contracts included
permanent contracts.
Placements / transfers / replacements
The Corporate management system defines in detail the principles, criteria and procedures under which placements in positions of responsibility, transfers and replacements are realized.
The System of Placements / Transfers / Replacements is in accordance with the provisions of the Personnel Regulation, the
Collective Labour Agreements and Labour Legislation.
Participation in Positions of Responsibility
The total number of lower positions of responsibility (level 4) increased by 12.2%, while the higher positions of responsibility
(level 1) decreased by 60%. Regarding gender there is lower
participation of women in higher positions of responsibility
(level 1 and level 2).
In 2012 exits from the Bank reached 341 persons, 52,5% out of
which were men and 47,5% were women. The most important
reason for exits was resignations (66.9% of total exits)
PERSONS
YEAR
PARTICIPATION IN POSITIONS OF RESPONSIBILITY
POSITIONS
OF
RESPONSIBILITY
EXITS
% of exits
of the entire
personnel
Male
Female
Total
2009
234
232
466
9.1
2010
270
409
679
14.6
2011
419
269
688
16.7
2012
206
135
341
8.5
PERSONS
Reason
for exit
2011
PERSONS
Male
Female
2012
TOTAL
PERSONS
Male
Female
TOTAL
Level 1:
18
2
20
7
1
8
Level 2:
52
26
78
47
21
68
Level 3:
282
143
425
276
177
453
Level 4:
751
971
1,722
830
1,132
1,962
TOTAL
1,103
1,142
2,245
1,160
1,331
2,491
21
Training
2012 was a productive educational year. Briefly, the basic training indicators are presented hereunder:
• Expenditure for training during 2012 amounted to 1,131.476
thousand euros, almost stable compared with 2011. Combined with the reduced total salaries there resulted an increase by 25% in the ratio of educational expenditure.
•The intra-company training covered almost all the training
needs providing training to 3,206 persons. Regarding gender, the participation of women in intra-company programs
was superior. In addition, 224 persons participated in external training programs.
PARTICIPATION IN INTRA-COMPANY PROGRAMS
PERSONS
TRAINING EXPENDITURE RATIO
TRAINING
EXPENDITURE
(in thous. Euros)
TOTAL FOR
SALARIES
(in thous. Euros)
TRAINING
EXPENDITURE
INDICATOR
YEAR
Male
% of Men
Female
% of women
Total
%
of the
entire
personnel
2009
1,770,307
330,325.40
0.5
2009
1,252
47.7
1,372
52.3
2,624
50.4
2010
1,026,600
303,976.70
0.3
2010
1,066
47.5
1,180
52.5
2,246
48.3
2011
1,128,037
288,081.60
0.4
2011
1,222
48.9
1,279
51.1
2,501
60.9
2012
1,131,476
236,544.30
0.5
2012
1,434
44.7
1,772
55.3
3,206
79.6
YEAR
• 82% of the human resources participated in the training activity of 2012, compared to 64.3% from year 2011. Regarding
gender, the participation of women was superior confirming
a timeless trend. In 2012, 54.8% of those trained were
women and 45.2% were men.
• The training in order to acquire certifications was increased.
The certificates covered areas of insurance and investment
products. During 2012, 297 acquired certifications, 60,9%
out of which were women and 39,1% were men.
TRAINED PERSONS IN EXTERNAL TRAINING PROGRAMS
PERFORMANCE IN TRAINING
2011
INDICATORS
AND RATIOS
Persons
participating
in the
training activity: a
Male
2012
Male
Female
Total
Male
Female
Total
1,277
1,361
2,638
1,490
1,804
3,294
Number of
participations: b.
2,885
2,924
5,809
4,076
5,451
9,527
Total hours of
training: c.
31,031
29,961
60,6992
26,726
36,890
63,616
24.3
22.0
23.1
17.9
20.4
19.3
Average hours of
training per
employee: c/b
Average hours
of training per
participant: c/b
10.8
10.2
10.5
6.6
6.8
6.7
• All age groups participate in training activities without discriminations. The participation of people aged 51+ is remarkable.
TRAINED PERSONS IN INTRA-COMPANY PROGRAMS,
BY AGE GROUP
20- 30
31- 40
41- 50
51+
Total
2009
469
743
1,070
341
2,623
2010
245
671
897
433
2,246
2011
340
900
887
374
2,501
2012
457
1,237
1,125
387
3,206
YEAR
Female
Total
%
of the
entire
personnel
Persons
% of
Men
Persons
% of
Women
2009
83
45.1
101
54.9
184
3.5
2010
88
45.6
105
54.4
193
4.2
2011
127
38.0
207
62.0
334
8.1
2012
115
51.3
109
48.7
224
5.6
YEAR
CERTIFICATION FOR INSURANCE AND INVESTMENT ADVICE PROVISION
YEAR
Male
Female
Total
2009
54
100
154
2010
28
53
81
2011
37
32
69
2012
116
181
297
• The training activity focused on seminars regarding products
and services of the Bank, the regulatory compliance for new
market needs, such as Businesses' and Individuals' delinquencies, Individuals' loans Settlements, Retirement Planning, Customer Relationship Management, Document
Authenticity and Fidelity.
TRAINING ISSUES
On-line Tiresias
Database Management
Sales techniques and
other products
Prevention
of money
laundering
Tellers Branches'
Operations Applications
and
Procedures
IT, Network, Software
Insurance Agents
Telephone support
Exploring
Professional Skills
Other Systems
Retirement Planning
Loan Settlements
Fire protection
and firefighting
Performance
Assessment
Exploring
Professional Skills
Certification of mutual
funds vendors
Document Authenticity
and Fidelity
Businesses' and
Individuals'
Delinquencies
Regulatory Compliance
Customer
Portfolio
management
Small Retail Business
Review Process
Reception and
Transmission of payment
orders in Transferable
Securities
Investment advice
Customer Relationship
Management
Reception and
Transmission of payment
orders in Transferable
Securities
• Direct training in human rights was limited. One person attended 1 on-line seminar on child rights. However, it should
be noted that the personnel received indirect training in
human rights, as for example extensive training to prevent
money laundering, fire protection, etc.
• Participation in foreign languages learning programs has
been decreased, mainly due to the renewal of personnel,
having foreign language knowledge.
In 2012 the HR created the "Guide on Development", a tool to
be used by managers with administrative responsibility in order
to a) identify the causes of poor performance in specific professional skills, b) to choose the appropriate development
method per capacity and c) create a comprehensive development plan for appraisees.
Development Centers
In 2012, Emporiki Bank has organized specialized Centers of
Development for 8 managers. The aim was to identify and further develop the professional skills of participants in relation to
the management skills required for the effective exercise of
their role.
Remuneration
The terms of remuneration of the employees are regulated pursuant the provisions of the Collective Labor Agreements, the
legislation in force, the Personnel Organization and the general
business practice. The terms of employment and remuneration
of the senior executives are determined by the individual contracts as appropriate.
The average annual gross salary is gradually reduced since
2009. In addition, there is still a significant difference in salaries
between men and women which has been decreased. In 2012,
the average gross remuneration for men was €40,408and for
women €34,731. To be noted that the structure of remuneration is independent of gender, while the current difference is
due a) to the average 3.4 years of service which are more in
the case of men b) to the lower participation of women in positions of high responsibility c) to the lower participation of
women in higher ranks. Points b and c may indicate the existing gender stereotypes in assigning positions of responsibility
and promotions.
AVERAGE ANNUAL GROSS SALARY IN EUROS
PARTICIPATION IN FOREIGN LANGUAGE LEARNING PROGRAMS
Male
YEAR
2009
Persons
50
YEAR
Male
Female
Difference in Euros
% difference
2009
52,937
41,076
11,861
77.6
2010
52,089
40,867
11,222
78.5
105
2011
51,163
41,069
10,094
80.3
2012
40,408
34,731
5,677
86.0
Female
%
Total
47.6%
Persons
55
%
Total
52.4
Total
2010
56
40.3%
83
59.7
139
2011
41
47.1%
46
52.9
87
2012
34
61.8%
21
38.2
55
DISTRIBUTION OF 10% OF HIGHEST SALARIES
Male
Performance Appraisal
During 2012, 96% of all employees have been evaluated. 93
assessors received detailed information in 8 seminars with rich
educational material. 11.3% has been excluded from the Performance Appraisal Process (mainly newly-recruited persons
and lawyers).
YEAR
Female
Total
Persons
%
Persons
%
2009
388
75.9
123
24.1
511
2010
351
77.0
105
23.0
456
2011
308
76.6
94
23.4
402
2012
297
74.3
103
25.8
400
23
Internal Communication
The regular updating of employees of the Bank continued in
2012, with the contribution of electronic means of internal communication that are accessible to all employees. Specifically:
• A total of 41 issues of the weekly electronic "7 days" have
been released, composing once again the main source of information for employees regarding the proceedings in Emporiki Bank.
• The Intranet Portal has been redesigned, extending its content with essential information for all the operations of the
Bank.
• Through more than 35 e-mails the human resources received immediate and direct information from the senior
management on all significant issues and developments relating to the operation of the Bank.
• Through four emails, a meeting with the managers, and an
on-line farewell message, the CEO informed the employees
of the historical development that led to the merger of Emporiki Bank with Alpha Bank.
1 Φεβρουαρίου 2013
Αγαπητοί Συνάδελφοι,
Μετά από 35 χρόνια ενεργούς δραστηριότητας στον τραπεζικό τομέα,
είμαι σε θέση να πω με περηφάνια ότι η θητεία μου στην Εμπορική
Τράπεζα αποτελεί κομβικό σημείο αναφοράς στην επαγγελματική και
προσωπική μου πορεία. Καθώς αυτή η θητεία ολοκληρώνεται, αισθάνομαι την ανάγκη να εκφράσω την ειλικρινή μου εκτίμηση προς
όλους τους συναδέλφους μου στην Εμπορική, για την επιτυχημένη
ανταπόκρισή τους στις προκλήσεις που αντιμετωπίσαμε κατά τη διάρκεια των τελευταίων ετών.
Μαζί δουλέψαμε σκληρά. Μαζί αντιμετωπίσαμε αποτελεσματικά τις
δυσκολίες ενός ταραγμένου οικονομικού περιβάλλοντος και σταθήκαμε δυναμικά στο πλευρό των ελληνικών νοικοκυριών και επιχειρήσεων. Μαζί καταφέραμε πολλά.
Κεφαλαιοποιήσαμε πλήρως την ισχυρή υποστήριξη της Crédit Agricole και καταφέραμε να βελτιώσουμε την Εμπορική σε όλο το φάσμα
των λειτουργιών της. Βελτιστοποιήσαμε το δίκτυο λιανικής της Τράπεζας μέσα από την οπτική και λειτουργική αναβάθμιση των καταστημάτων της και τον εξορθολογισμό της γεωγραφικής τους
παρουσίας. Ακούσαμε προσεκτικά τους πελάτες μας και καλύψαμε
τις σύγχρονες ανάγκες τους με προϊόντα και υπηρεσίες προστιθέμενης αξίας. Ενισχύσαμε την ανταγωνιστικότητά μας μέσα από νέες,
αποδοτικές διαδικασίες και διεργασίες λειτουργίας. Υιοθετήσαμε
προηγμένη τραπεζική τεχνογνωσία και εγκαταστήσαμε εξελιγμένες
υποδομές υποστηρικτικών λειτουργιών. Επαναπροσδιορίσαμε τις
τραπεζικές προτεραιότητες της Εμπορικής και προσεγγίσαμε με σύνεση τις διαδικασίες χορηγήσεων, εξορθολογίζοντας το παλαιό δανειακό χαρτοφυλάκιο και διασφαλίζοντας χαμηλό κόστος κινδύνου
στη νέα παραγωγή. Φέραμε το ανθρώπινο δυναμικό της Εμπορικής
στο προσκήνιο, επενδύοντας σημαντικά στην εκπαίδευση και στην
προσωπική εξέλιξη.
Μαζί καταφέραμε να αναδείξουμε τα μοναδικά χαρακτηριστικά αυτού
του ιστορικού τραπεζικού ιδρύματος και να θέσουμε τα θεμέλια για
την μελλοντική του θέση. Βοηθήσαμε την Τράπεζα να εξελιχθεί σε ένα
δυναμικό οργανισμό που ήρθε στο επίκεντρο και διαμόρφωσε συνέργιες στην Ελληνική οικονομία.
Και είναι χάρη στη σκληρή μας δουλειά που τώρα, μέσα σε μια ταραγμένη εποχή, έχουμε το προνόμιο να δημιουργήσουμε κάτι νέο,
κάτι φρέσκο, το οποίο πρόκειται να έχει ηγετικό ρόλο στα χρόνια που
θα έρθουν. Σε μια περίοδο όπου ο απώτερος στόχος όλων είναι η
ανάπτυξη, είμαστε καίριο κομμάτι της διαδικασίας αλλαγής που θα
δημιουργήσει τον βασικό ιδιωτικό πυλώνα του ελληνικού τραπεζικού
τομέα.
Η συνένωση δύο εκ των πιο ιστορικών Ελληνικών Τραπεζών αποτελεί
πρόκληση αλλά είναι ταυτόχρονα και μια συναρπαστική εμπειρία. Έχει
σημαντικές δυσκολίες, αλλά το αποτέλεσμα θα είναι σίγουρα θετικό
για τη διευρυμένη οικογένεια εργαζομένων των δύο ιδρυμάτων.
Η Τράπεζα που θα δημιουργηθεί θα έχει τόσο την κεφαλαιακή
επάρκεια, όσο και τα λειτουργικά πλεονεκτήματα για να διακριθεί στην
εγχώρια αγορά. Αλλά το πιο σημαντικό είναι ότι θα έχει την κρίσιμη
μάζα που είναι αναγκαία για να υποστηρίξει ενεργά την ανάκαμψη της
Ελληνικής οικονομίας βραχυπρόθεσμα και την αναγέννησή της μεσοπρόθεσμα.
Η μακροοικονομική και μικροοικονομική πραγματικότητα της Ελλάδας έχει αναμφισβήτητα αλλάξει σημαντικά κατά τη διάρκεια των τελευταίων ετών, αλλά έχω μεγάλη εμπιστοσύνη στις παραγωγικές
δυνάμεις που φέρνουν ανάπτυξη στη χώρα. Έχω διαπιστώσει στην
πράξη την υγιή ελληνική επιχειρηματικότητα σε ένα μεγάλο εύρος περιπτώσεων και είμαι απόλυτα σίγουρος ότι ο ιδιωτικός τομέας θα ανταποκριθεί στις προκλήσεις και θα συνεισφέρει σημαντικά στις
προσπάθειες ανάκαμψης ολόκληρου του έθνους. Και είναι μέσα σε
αυτό το πλαίσιο που είμαι κάτι παραπάνω από υπερήφανος που η
εταιρική οικογένεια της Εμπορικής θα συμμετέχει στον ιδιωτικό πυλώνα του Ελληνικού τραπεζικού συστήματος.
Τώρα που η Εμπορική και η Alpha ολοκληρώνουν τη συμφωνία ένωσής τους, αναπολώ με μεγάλη εκτίμηση τις εμπειρίες και τις επιτυχίες που πραγματοποιήθηκαν μέσα στην εταιρική οικογένεια της
Τράπεζάς μας.
Είμαι περήφανος που έχω υπάρξει κομμάτι της Εμπορικής και αποτελεί τιμή για μένα η συνεργασία μου με σκληρά εργαζόμενους επαγγελματίες. Ευχαριστώ κάθε μία και κάθε έναν από εσάς ξεχωριστά
για την αταλάντευτη υποστήριξη, τα δημιουργικά σας σχόλια και την
γόνιμη συνεργασία. Όσα καταφέραμε μαζί θα αποτελούν πάντα πηγή
έμπνευσης για εμένα. Έμπνευση που θα καθρεφτίζεται στα μοναδικά
χαρακτηριστικά που καθορίζουν το πνεύμα των Ελλήνων και που
χωρίς αμφιβολία ήταν πασίδηλα προφανή στους ανθρώπους τους
οποίους γνώρισα και με τους οποίους συνεργάστηκα: δημιουργικότητα, γενναιοδωρία, πνεύμα φιλοξενίας, ήθος, φιλία. Αυτή είναι η Ελλάδα που γνώρισα. Αυτή είναι η Ελλάδα που κέρδισε την καρδιά μου.
Και την κέρδισε μέσα από σας.
Παρά το γεγονός ότι ήρθα να εργαστώ σε αυτή τη χώρα σε μια από
τις πιο αβέβαιες περιόδους της πρόσφατης ιστορίας της, κατά τη
διάρκεια της θητείας μου στην Εμπορική μου δόθηκε η ευκαιρία να
αποκτήσω γερές ρίζες εδώ. Ρίζες που είναι βαθειά θεμελιωμένες
στο θαυμασμό μου για την ικανότητα αυτής της χώρας να επαναπροσδιορίζεται και την ειλικρινή πεποίθηση στις σπουδαίες δυνατότητες που της επιφυλάσσει το μέλλον.
Με αυτές τις ελληνικές ρίζες μου θα προχωρήσω στη ζωή μου από
εδώ και πέρα, αιώνια ευγνώμων και για πάντα καθορισμένος από το
εύρος των μοναδικών εμπειριών που η χώρα αυτή και οι άνθρωποί
της μου χάρισαν γενναιόδωρα.
Σας ευχαριστώ που με κάνατε Έλληνα.
Alain Strub
Vice- Chairman of the BoD and Chief Executive Officer
25
C3. Care Programs
INSURANCE PROGRAMS' BENEFICIARIES FOR YEAR 2012
The care policy for the regular personnel comprises the provision of the following measures:
➢Standardized insurance programs.
➢Housing Loans of the purchase/ building / repair of primary
residence1.
➢Loans for Emergency Needs.
➢Granting financial scholarships2 to children of employees for
academic excellence.
➢Hospitality of children at camps and in nurseries.
➢Harmonization of private / family life and professional. Indicatively, this measure comprises: a) Granting specific
leaves, b) Employees returning from parental leave, maintain
their position of employment.
INSURANCE PROGRAMS in € ths
YEAR
PROGRAM
2009
2010
2011
2012
Group life insurance
1139.5
1068.2
604.8
729.0
Additional hospital care
664.1
600.7
595.7
534.1
Employees' Child Care
Program
1991.2
1946.6
1134.0
940.9
8.5
5.5
0.7
0.5
Medicare of non-insured children aged 25-30
HOUSING LOAN APPROVALS
FOR PURCHASE / BUILDING OF PRIMARY RESIDENCE
YEAR
APPROVALS
APPROVED AMOUNT in € ths
2009
141
18,383.7
2010
56
7,877.3
2011
0
0
2012
0
0
PROGRAM
BENEFICIARIES
(PERSONS)
Group life insurance
3,986
Additional hospital care
3,653
Employees' Child Care Program
2,732
Medicare of non insured children
aged 25-30
3
AWARDS AND SCHOLARSHIPS
AWARDS
YEAR
PERSONS EXPENDITURE
in €ths.
SCHOLARSHIPS
TOTAL
PERSONS EXPENDITURE PERSONS EXPENDITURE
in €ths.
in €ths.
2009
323
57.0
55
82.5
378
139.5
2010
266
49.2
55
82.5
321
131.7
2011
322
49.5
56
84
378
133.5
2012
0
0
52
82.00
52
82.00
It is noted that employees with special fixed-term contracts do
not receive the following:
• Payments for private camps for children.
• Benefit for childcare services.
• Payments to private kindergartens.
• Scholarships to children for academic excellence.
• Allowance for children with special needs.
Employees with fixed-term contracts receive the following benefits:
• Right to participate in group life insurance.
• Same types of leaves and special permits as applied for permanent contracts such as school monitoring, student, blood donation and other special leaves.
LOANS FOR EMERGENCY NEEDS
1
2
YEAR
BENEFICIARIES
APPROVED AMOUNT
in € ths
2009
884
9,773.9
2010
874
2,380.7
2011
811
6,627.40
2012
511
5,505.30
It is noted that during 2011 and 2012, mortgage loans to employees were provided only through the branch network, as the interest rate terms of loans were more
favorable than those concluded through the Sectoral Collective Agreement.
Grants/scholarships for the distinguished at the Gymnasium and Lyceum children of employees were abolished in 2012.
HOSPITALITY OF CHILDREN TO CAMPS AND DAY NURSERIES
YEAR
CORPOPORATE CAMP
(VARIBOBI)
OTHER CAMPS
DAY NURSERIES
TOTAL
PERSONS
EXPENDITURE in € ths.
PERSONS
PERSONS
PERSONS
2009
405
220.0
386
236.5
422
1,213.6
1213
1,670.1
2010
409
220.1
302
182.7
365
599.0
1076
1,001.8
2011
507
233.6
256
160.8
277
1,107.5
1040
1,501.9
2012
593
267.1
149
98.5
365
1014.65
1107
1,380.25
Finally, within December 2012, the Compensation and Benefits
Division has organized the following festive activities for the
children of employees of the Bank:
- On the occasion of Christmas and New Year's holidays,
1,610 books have been distributed to our colleagues' children aged up to 12 years, throughout Greece.
- During the weekend of December 8 -9, various festive activities were organized for children aged 5-11 years, at Goulandris Natural History Museum - GAIA Centre, in a specially
designed Christmas environment.
- Children aged 12-14 years attended the screening of the film
entitled «The hobbit» on Saturday 15.12.2012 at ODEON KOSMOPOLIS.
- On Sunday 16.12.2012, at Onassis Cultural Centre, children
aged 15 and more, including the camp group leaders, had
the occasion to watch the theatrical play for teens "Right of
Passage" by Yannis Tsiros.
- Two-day meeting of executives and older campers at the
camp in Varimpompi with guest speaker the director of
Greenpeace Mr. Nikos Charalambidis. During the meeting
the group 4 Frontal presented the show "Midsummer Night's
Dream" by William Shakespeare, directed by Tzorgina Kakoudaki
Charoumeno Chorio (Happy Village)
Charoumeno Chorio is a summer camp owned by Emporiki Bank
which operates since early '50s in Varimpompi.
Every summer children of employees of the Bank aged 6 to 15 years
are accommodated in the camp for a period of twenty days. In addition
accommodation free of charge is provided for children from institutions
- organizations such as the Hatzikonsta Foundation, SOS Children's
Village, the Agia Anna Foundation, Melia Association from the Municipality of Acharnon.
➢ Visit to the Ancient Theatre of Epidaurus
Children aged 14 to 16 years old attended the performance "Amphitryon" by
Moliere, presented in the Ancient Theatre
of Epidaurus. In Amphitryon, Moliere
talks about lust, exploitation of the weak
by the strong and hypocrisy. Before the play the children accompanied by their group leaders visited Nafplion.
The daily schedule of the camp includes actions of entertainment
(such as dance, theater, music), encouragement of artistic expression,
and sports activities. Day trips are organized within and outside Attica,
to beaches, national parks and archaeological sites.
According to parents' and children's impressions over the time, the operation of the camp is exceptional. This is mainly due to the high level
of animation, , activities, care and health services that is ensured by
the person in charge and life and soul of the camp Mr. Ilias Pitsikas,
the experienced group leaders and the professional staff. It goes without saying that all this would not exist without the constant care provided by the Management of Emporiki Bank. From the longtime
operation of "Charoumeno Chorio" we discover that the children of the
camp make lifetime friends.
➢ A three-day excursion to Leivaditis - Region of Rodopi A group of 45
campers aged 14 to 16 years had an extraordinary experience during the three-day trip to Northern Greece. Children met the local naturalist club of the village, were informed on programs regarding
woodcutting and heavy livestock and walked a three-hour route ending to the big waterfall.
➢ Daily excursions to the Parnitha National Park and Ktima Tatoiou:
The daily excursions included hiking and day-living activities in the
countryside.
During the summer of 2012 the following visits and excursions were realized:
Corporate Social Responsibility Report 2012 27
C4. Health & Safety
During 2012 Emporiki Bank continued its cooperation with
"GENIKI EXYPP PROSTASIA SA." for the provision of Occupational Doctor and Security Technicians services. The Occupational Doctors realized 575 visits to the premises of the Bank
and the Security Technicians 609. "GENIKI EXYPP PROSTASIA
SA." proceeds to estimations of occupational risk and provides
Safety Instructions for the Prevention and Handling of Hazardous Situations In particular, the following services were included:
The Safety Technicians' visits included places and positions of
labor activity, according to the certified program by the Labour
Inspection. During their visits they realized controls and provided suggestions to the employees and management in writing or orally (through the formal book of recommendations) on
issues related to Health & Safety.
Indicatively the issues and controls of Safety Technicians are
listed below:
- Controls on the completeness of the required files (certificates, etc.)
- Controls on fire safety (escape routes - signs - fire extinguishers)
- Controls on microclimate (air conditioning - ventilation - lighting)
- Controls on the safety of electrical installations
- Preparation of occupational risk assessment in new
branches and revisions of occupational risk assessment in
existing ones (where the addition of new data is deemed
necessary)
- Support in the completion of checklists sent by the Labour
Inspection
- Provision of safety instructions (fire earthquake) and evacuation of building
- Investigation of accidents, support on declaration of accidents at work to the competent authorities
The Occupational Doctors realized all the visits according to
the certified program of visits by the Labour Inspection. During their visits they proceeded to health controls in the workplace, assessing the harmful factors that may have a
negative effect on employees' health. Indicatively, the work
of Occupational Doctors included the following:
- Completion of a personal health card for the majority of employees through the fulfillment of the relevant medical files
- Issuance of a relevant certificate of suitability for work in
terms of health
- Employees' update on the risks arising from work in offices,
specifically through visual display screens as well as their
prevention.
- Provision of medical advice to employees with personal
health issues, whether severe or chronic
- Granting referrals for medical examinations where deemed
necessary
28 Έκθεση Εταιρικής Κοινωνικής Ευθύνης 2012
- Evaluation of results of medical examinations of employees
presented from the HR Division for advice and further investigation
- First aid seminars and organization of the process of first aid
provision in an accident or sudden illness
- Control of first aid kits and update of the persons responsible for the premises regarding the need to add materials in
accordance to the Minimum Requirements for Workplace
First Aid Kits
It should be noted that on occupational risk assessments, the
Bank has included specific instructions for the Prevention and
Handling of Hazardous Situations, incorporating the following:
➢Safety Instructions on the prevention and handling of hazardous situations due to fire, earthquake, during widespread
demonstrations and riots, terrorist threats and robbery.
➢Evacuation of building and actions in case of extraordinary
situations.
➢Research findings for the assessment of psychosocial risks
for employees.
➢Composition of fire protection group
At the HR intranet portal there exists a special window for
Health & Safety issues where the "Announcement of Accident
Form" is available as well as instructions in case of an accident
at work. In addition, for 2012 the cost for medicines amounted
to €3,916 and 3 general practitioners provided their services. In
particular:
• At the Bank's Head office: 2 general practitioners with annual salary cost for the Bank €71,274.09
• At Thessaloniki: 1 general practitioner with annual salary
cost for the Bank €11,000.00
Finally, it is noted that the available services for programs relating to occupational and non-occupational illnesses were limited to the personnel and members of their families - under
certain conditions, as shown in the following table:
HEALTH SERVICES AND PROGRAMS AVAILABLE
FOR IMPORTANT DISEASES, 2012
Recipients of
the Program
Employees
Families of
Employees
Local society
Education
Yes
No
Advisory
Yes
No
Protection
Yes
No
Treatment
Yes
No
ABSENCES IN DAYS
2010
Illness 11
2
2011
2012
Male
Female
Total
Male
Female
Total
Male
Female
Total
11,279
19,920
31,199
9,979
17,522
27,601
8,345
14,329
22,674
79
130
209
314
87
401
355
8
363
Total absences in
days a + b
11,358
20,050
31,408
10,293
17,609
28,002
8,700
14,337
23,037
Absences as a %
of total work-time
1.9
3.2
2.6
1.8
3.0
2.4
1.8%
2.7%
2.3%
Unjustified b.
*
β= α/(251*average manpower, per gender)*100. Year 2010: Female 2,428 persons, Male 2,337 persons, Year 2011: Female 2,275 and Male 2.227 persons,
Year 2012: Άνδρες 1,960 άτομα, Γυναίκες 2,162 άτομα.
C.5 Labour Relations
European Works Council
Labor practices and working conditions are governed by the
following:
- Right of association: We provide to all employees the right to
establish non-profit organizations and to be members of the
Employees' Union without direct or indirect intimidation or
reprisals. The Bank does not discriminate against employees
because of their union perceptions or union activity.
- Effective recognition of the right to collective bargaining. The
Bank participates in a bargaining for the signature of Sectoral
and Collective Labour Agreements.
- Participation of the Union of Employees to Committees and
Councils.
- Implementation of Disciplinary rules and procedures in cases
of violations.
During 2012, the Employees' Union of Emporiki Bank participated in the European Works Council which operates at Group
Credit Agricole SA level.
Union of Employees
During 2012, the Bank's management had meetings with the
Employees' Union, once a month approximately, where various
labor issues as well as the Bank's course of events had been
discussed. The institutional communication with the Association is evaluated as constructive and substantial.
After negotiations that lasted eight months, on February 17,
2012 the Corporate Collective Agreement was signed for years
2012 and 2013, which regulates foundamental labor issues.
Joint Committees - Special Councils
During 2012 the following five established, joint with the Union
of Employees, Committees and Special Councils have operated:
1. The First Instance Disciplinary council
2. The Second Instance Disciplinary council
3. Supreme Degree Disciplinary Council
4. Organizational Chart Committee
5. Labor Relations Committee
Code of conduct – Disciplinary Measures
Disciplinary measures are implemented for violations of the
Code of Conduct, the Personnel Regulation and the circulars'
regulations. The Disciplinary Control Regulation - which was
planned with the collaboration of the Employee Union - aims at
the correct interpretation and application of the disciplinary
clauses in all the stages of the disciplinary procedure in order
for disciplinary justice to be dispensed objectively and in rightful judgment. The Regulation defines the principles governing
the Disciplinary Control, the procedures and methods used in
the disciplinary decisions. The following table presents the disciplinary measures taken during 2009-2012.
DISCIPLINARY ACTIONS
DISCIPLINARY
ACTION
2009
YEAR / PERSONS
2010
2011
2012
Termination of employment contracts
17
11
18
13
Temporary unpaid termination
6
6
10
3
Fines equivalent to 1/5
monthly salary
7
3
7
3
Written reproof and remand
15
20
22
15
Recommendations /
Strict recommendations
Ν/Α
44
21
24
Έκθεση Εταιρικής Κοινωνικής Ευθύνης 2012 29
Branch of Dragoumi, Thessaloniki
(mock-up of the Architect K. Kitsiki)
D. CONTRIBUTING TO THE REINFORCEMENT OF
SOCIETY
T
he Bank contributes to the reinforcement of local community
and social cohesion, even in a period of economic crisis in
many ways, such as: By generating economic value, financing growth, paying taxes and contributions, creating and maintaining jobs, contributing to the responsible business culture.
Moreover, the Bank contributes to the reinforcement of local
community with the following ways too:
- By taking measures that facilitate accessibility for people
with disabilities to economic life.
- By expressing social solidarity with specific actions, like:
Voluntary blood donation, possibility of internships for young
people, development of partnerships with social entities, direct donations as well as charity donations in kind.
- By contributing to civilization as well as to the maintenance
of cultural inheritance through a variety of actions.
D1. Accessibility for Persons with Disabilities
During 2012 the Bank continued taking measures for facilitating the access for persons with disabilities to its branches and
transaction areas. Briefly, on 31.12.2012, out of a total of 303
branches and 5 exchange bureaus, 80 branches (almost 30%
of the total number of branches) have sidewalks at the same
level as the streets - and there is no need for any building modifications to facilitate access for persons with disabilities.
In 99 of the remaining 223 branches the following interventions
took place:
-92 branches have ramps for persons with disabilities
-3 branches have elevators
- 4 branches have movable ramps
% OF PERSONS WITH DISABILITY TO THE HR
D2. Social Solidarity
Voluntary blood donation
During 2012 voluntary blood donation by the personnel continued uninterrupted for 33 years with encouragement by the
Bank. Two organized blood collections were held in cooperation with the State General Hospital of Nikaia during which 670
blood bottles were offered by 487 persons (305 men and 182
women). During 2012 the Bank granted 1,252 days of blood
donation leave to the employees. The Bank's expenditure for
these leaves amounted to €128,956.30
VOLUNTARY BLOOD DONATION: BLOOD UNITS OFFERED
For the remaining 129 branches the interventions for facilitating
access are pending.
Moreover, 65 branches have WC for the convenience of the
person with disabilities; it is not required in 2 branches; and in
241 branches modifications are pending.
Finally, on 31.12.2012, Emporiki Bank employed 147 persons
with disabilities, i.e. 3.65% of the personnel.
1
Since 1980,Cinculav Νο 21/24.11.1980
31
Young persons' employment / Internship
During 2012 the Bank employed 105 students with apprenticeship contracts for gaining practical experience. The Bank's expenditure amounted to €220,193.70 Moreover, in the
framework of the Programme EPEAEK for Economics Universities(Operational Programme for Education and Initial Vocational Training) the Bank employed 1 person, whose salary
cost was charged to the university.
APPRENTICESHIP CONTRACTS
Partnerships with social entities
The partnerships of the Bank with social entities produce specific and useful social results. These are acts that go further
from a simple sponsorship creating ties with the Bank. During
2012, such partnerships were the following:
➢Cooperation with foundations for the accomodation of 95
children at Emporiki Bank's camp in Varimpompi: Chatzikonsta Institute, SOS Childrens' Village, Agia Anna Institute (Kifissia), Melia Hostel, Acharnon Municipality.
➢Cooperation with the Special School of Athens (Maraslion)
during which members of the pedagogic team of the camp
started a game and theatre action of a total duration of circa
fifteen gatherings.
➢Cooperation with NGO "The Smile of the Child". Beyond financial support - instead of sending business gifts for Christmas and New Year Day, in 45 branches of the Bank an
equivalent number of piggy banks of this entity were placed
and an amount of €34,856.63 was raised in 2012.
Charity contributions
Cash donations were granted to the following entities:
• Charity/Social Bodies: Network for Children's Rights, Hellenic National Committee for UNICEF, Hellenic Society for
Disabled Children (ELEPAP), Christian Orthodox Women's
Association "Agios Filaretos O Eleimon", Larisa Prefecture
Centres for Prevention of Narcotics Dependence and Promotion of Psycho-social Health- Organisation Against Drugs
(ΟΚΑΝΑ). Λάρισας – ΟΚΑΝΑ.
• Cultural Bodies: B & M Theocharakis Foundation for the Fine
Arts and Music, "Diazoma" Association, "Concerto" Conservatory Heraclion Crete, Friends of Tinos, Educative Cultural
Athletic Club "Ermis" Varos Limnos, "Pyrna" Non Profit Cultural Organisation.
• Education Bodies: French Institute of Athens/Studies in
France, Parents and Guardians Association of 49th Elementary School of Athens, Parents and Guardians Association of
4th Elementary School of Karpenisi, Parents and Guardians
Association of 2nd Elementary School of Lavrion, Parents
and Guardians Association of "Marasleio" Special School,
Parents and Guardians Association of 10th Elementary
School of Porto Rafti, ALBA Graduate Business School, Elementary Education Board of the 1st City District Council of
the City of Athens, 10th Special Elementary School
"Marasleio".
• Hospitals/Medical Support-Rehabilitation: General Hospital
of Syros "Vardakeio and Proio", Hellenic Institute of Cardiology, General Hospital of Athens "Polykliniki".
• Environmental Bodies: Friends of the Goulandris Natural
History Museum '
• Athletic Bodies: Athletic Club of Stamata, Athletic Club of
Tegea, Messinia Health Runners Athletic Club.
• Church Bodies: Holy Church of the Dormition of the Virgin
(Chrysospiliotissa).
• Local Government Authorities: Municipality of Karpenisi, Municipal Organization Culture - Sport - Environment of the Municipality of Papagos-Holargos, Acharnon Municipality
(Centre for the Support of persons with disabilities, Municipality of Myrina, Lemnos.
• Leagues / Associations / Unions / Societies / Federations:
Federation of Greek Customs Brokers Associations, Union of
Greek legal procedure experts, Larisa Policemen Union,
Varybobi Residents' Association.
• Ministry Public Order and Citizen Protection: Hellenic Police,
Patmos Police Station.
• Other bodies: Association for the Development of Peloponnese "Agapinor", Friends of Hellenic Police Association,
Enastron Editions (purchase of books), KETHEA (Therapy
Centre for Dependent Individuals) / SCHEMA + CHROMA
(purchase of books).
Charity in kind
Hospital Masks
Books
156 books of various themes and 256 books from the Bank's
publications were granted to libraries of schools, ministries, organizations, foundations as well as to researchers and private individuals (Scenic Designers, Directors et al). Moreover, 1,175
books of the Bank's publications were granted as business gifts.
The valuation of books with a cost of €30 each amount to approximately €47,610.
Office Material
611 items of office material were granted to various bodies following their requests. We satisfied requests of the following 45
bodies: 33 schools throughout Greece, 6 Police Departments,
and other bodies (Korydallos Prisons, Hellenic Navy, General
Navy Staff, Coordination Centre for Handling Illegal Commerce, Holy temples, Cultural Societies etc.)
OFFICE MATERIAL
ITEM DESCRIPTION
FAX:
UPS
ARCHIVE CLOSETS
BASIC UNITS
BOOKCASES
DESKS
VARIOUS WOODEN FURNITURE
PRINTERS
CABINETS
SEATS
SOFAS
SHREDDER
BATTERY CASE
SCREENS
ARMCHAIRS
EXTENTIONS
FIREPROOF FILING CABINET
DRAWERS
SMALL TABLES
CALCULATORS
PHOTOCOPIERS
SAFE BOXES
REFRIGERATORS
TOTAL
QUANTITY
7
1
13
58
27
47
2
12
38
81
3
1
1
57
115
44
3
29
49
3
15
1
4
611
Emporiki Bank distributed to 30 hospitals in Athens and
throughout the country 173,040 hospital face masks (type
FFP2) which the Bank had acquired in order to prevent the
spreading of Pandemic Flu - H1NI
D3. Cultural Contribution
Emporiki Bank contributes to the promotion of culture and the
preservation of cultural heritage through its Historic Archive
subsidiary company, the corporate editions, the Choir, and cultural sponsorships.
Operation of Emporiki Bank's Historic Archive
Historic Archive is a non-profit subsidiary company of Emporiki
Bank which was founded in 1982 aiming at the management of
the documents of the Bank's historical course
During 2012, the works of the Company of Historic Archives,
mostly related to the preservation, conservation and making
good use of historical documents of Emporiki Bank regarding
the personnel, the building and the operations as well as the
cultural activity of the Bank Within this framework:
• The Photographic Archive of the Publications Department
was digitized (works of the painters Moralis and Manousakis)
• Personnel Registry Sheets for years 1907-1975 were statistically processed in order to give prominence of anthropogeographic data of the Personnel
• The digitization and drawing up of an index of Emporiki
Bank's General Circular was carried out.
• Works for the creation of a Collection of Architectural Plans
of the Network of Branches
• A number of archionomy works (physical materials restoration, recording of inactive archives, classifications) and servicing research requests were carried out while, moreover,
there was cooperation with Emporiki Bank's Administrative
Units.
33
Corporate Editions
The Bank's publishing activities, dating since 1957, are a significant contribution to the country's cultural developments.
During 2012 the Bank's Publications Department proceeded to
the following works:
• Reprinting of "Athens between the Wars through the Photographs of Petros Poulidis" in 3,000 copies.
• Digitalization of the photographic archive of "Moralis" edition.
• Beginning of the digitization of the Photographic Archive of the
"Giorgos Manousakis" edition which will be completed in 2013.
Ten years are completed in 2013, since the death of
Yiorgos Manoussakis, the man who marked Emporiki
Bank’s publications during their long course.
Yiorgos Manoussakis (1914-2003) was one of the most
important painters of the '30s. Since 1960 he collaborated with Yannis Tsarouhis for the artistic editing of the
publications and annual artistic calendars of Emporiki
Bank. Later when Tsarouhis left and settled in Paris,
Manoussakis took over the artistic editing of Emporiki
Bank's publications until 1993.
He studied at the School of Fine Arts under O. Argiros,
K. Parthenis and G. Kefallinos. His first solo exhibitions
were held at Iraklio in 1952 and in Athens in 1957. He
continued to paint and to exhibit his work in solo and
group exhibitions until the end of his life. The subjects of
his paintings vary. In watercolors and drawings, distin-
Neoclassical house in Plaka, opposite the Roman
Agora, 1963. Watercolor 29X38 cm.
This work of art belongs to the collection of Emporiki Bank and is published in our edition "Yorgos
Manousakis" (2005): p. 118 , fig. 115
• Materials from the Photographic Archive of the Publications
Department and the neoclassical architecture are accessible to
researchers of cultural organizations, institutions and publishing houses.
• Management of existing editions.
During this period, in addition to regular work, the activity of the
Historical Archive is directed mainly toward harmonizing the operations of the Company with those of the Historical Archive of
Alpha Bank.
guished by the freshness of the sketch and the sensitivity of their colors, the artist depicted scenes and views
from 20th century Greece. He was also moved by the
world of nature and objects, which he tried to depict
using various techniques and materials: watercolors,
tempera, oil or egg-tempera. He was involved especially
in engraving and lithography. In 1995 the Academy of
Athens awarded him a prize for outstanding merit for his
contribution to Greek painting.
Anastasia Lampropoulou
Historian-Archeologist
Publications Department of Emporiki Bank
Synthesis for a poster of the Festival of Athens, 1965 Tempera
50Χ70 cm.
This poster is illustrated in the
book of the Bank "Travelling in
Greece with Yorgos
Manousakis"(1993): fig. 15.
Choir Activity
The Male Choir of the Bank, with conductor Mr. Stavros Beris
participated in the following 16 concerts / events.
1. The Blessing of the Bank and cutting of New Year's cake, on
04/01/2012.
2. The festive event for the three hierarchs held on Tuesday, January 31, 2012, in the hall of the "Parnassus" Literary Society
where a lecture was delivered by university dean Stavros
Maragoudakis on the "Messages of the Three Hierarchs to the
modern world."
3. The event held by Nea Ionia Naturalist Club on Sunday, March
18, 2012, at the conference center of Nea Ionia, on the occasion of the 50th anniversary of the foundation of this club.
4. The celebration of the National Day of March 25, 1821, held
on Thursday, March 22, 2012, at the "Parnassus" Literary Society in the hall of the main building of the club.
5. The event to commemorate the 186th anniversary of the Exodus of Mesologgi, held on Saturday, March 31, 2012, by the
National and Kapodistrian University of Athens, the municipality of Mesologgi, the Association of Mesologgi-born Residents
in Attica "St. Symeon" at the central building of the University of
Athens.
6. The religious music concert held on Monday, April 2, 2012, at
the St. Eleftherios Church in Halandri, hosted by the Municipality of Halandri in cooperation with the Aetopouleio Cultural Center .
7. The Easter concert at the Agios Dionysios the Areopagite
Church on 26/03/2011, with Hymns and Psalms of the Holy
Week.
8. The choral event of the Sparta musical group entitled "Choral
2012", held on Saturday, May 12, 2012 at the hall of the Cultural Center of Sparta.
9. The commemorative event held by the Association of Heptanisian-born Residents of Fthiotida on Sunday, May 20, 2012
at the main stage of the municipal theater of Lamia. The event
was held on the occasion of the celebration of the union of the
Ionian Islands with Greece.
10. The event held on Thursday May 31, 2012 at the hall of "Parnassus" Literary Society with the support and co-organizing
by the Music Department of the Ionian University and the
Conservatory of Athens . It is a series of seven concerts titled "Greek music festivals". The choir participated in one of
the seven concerts titled "Hymns of Greek composers."
11. The inauguration ceremony of the 52nd Session for Young
Participants of the International Olympic Academy on Sunday, June 17, 2012, at the Pnyx Hill
12. The event held at the Theatre "APOLLO" of Syros" with the 9th
Symphony of Beethoven" on the Monday, July 9, 2012. This is
the International Festival of the Aegean, which took place for
the 8th consecutive year in Syros, from 9 to 22 July, 2012 and
more than 400 artists from around the world participated.
13. The event held by the "Parnassus" Literary Society on Thursday, October 25, 2012, to celebrate the National Day of October 28, 1940, at the ceremony hall of the main building of the
club. The panegyric was delivered by Professor of University
of Peloponnese Mr. Vasilios Konstantinopoulos, on: "The 28th
October from foreign archives": The semantics of the National
Day
14. The event titled "Tribute to Greek Song" organized by the
Friends of the Goulandris Natural History Museum and held
on November 20, 2012 at the Gaia Centre of the Goulandris
Museum. The theme of the event was the course of Greek
song from 1821 to the 1950s, based on the homonymous
book of Emporiki Bank's Publications Department written by
the author and musicologist Lambros Liavas.
15. The event held by the Athens State Orchestra on Friday, November 30, 2012 at the Trianti Hall of the Athens Music Hall.
This was a honorary concert for Byron Fidetzis, who gave his
farewell concert as permanent chief conductor of the orchestra, with the participation of plenty of recognized Greek
soloists.
16. Christmas concert at the Parnassus Literary Society Concert
Hall held on December18, 2012, performing Christmas
songs and hymns from around the world as well as arias and
choral excerpts from great operas. Internationally renowned
artists of the National Opera such as the bass Dimitris
Kavrakos, the tenors Zachos Terzakis and Stamatis Beris
and the soprano Georgia Argyropoulou participated in this
established Christmas concert.
35
Cultural sponsorships
In 2012 the Bank's cultural sponsorships were granted to the
National Theatre, the 13th Francophone Film Festival, the
founding of the Museum of Hellenic Radio Television ERT and
to the Polyphonic Choir of Patras. In particular, the following
activities were supported:
• National Theatre - Performance of "The Clouds" by Aristophanes at the Ancient Theatre of Epidaurus, July 13 and 14,
2012, directed by Nikos Mastorakis, held at the ancient theater of Epidaurus. The show toured all over Greece. It is reminded that cooperation of Emporiki Bank with the National
Theatre dates back to 2008 with the sponsorship granted for
the two masterpieces of Sophocles in a single performance
"Oedipus Rex / Oedipus at Colonus," the performance of
"Orestes" by Euripides (2010) and "Hercules Furens" by Euripides(2011).
• Πολυφωνική Χορωδία Πάτρας για τη διοργάνωση του
Χριστουγεννιάτικου Κονσέρτου (22 Δεκεμβρίου 2012),
με την συμμετοχή της 85μελούς Αθηναϊκής Συμφωνικής
Ορχήστρας Νέων, της Μικτής Χορωδίας Πατρών,
της Νεανικής και της Παιδικής Χορωδίας Πατρών.
• 13th Francophone Film Festival, a significant cultural institution which is a meeting place for Greek, French and francophone artists and friends of the 7th Art. The Festival was
organized by the French Institute in Athens from 21/3/2012 to
28/3/2012 and in Thessaloníki from 29/3/2012 to 4/4/2012.
• Opening of the exhibition hall of the ERT Museum - Archive
at the Radiomegaro, Agia Paraskevi, with rare and historical
machinery and items from the Historical Archive of ERT. The
Exhibition aims at preserving and enhance the unique
archival material, which kept the most important political,
economic, social and cultural events, as recorded by ERT’s
cameras and microphones and a 'cultural treasure' for generations to come.
• Polyphonic Choir of Patras for organizing the Christmas concert (December 22, 2012), with the participation of 85-member Athenian Youth Symphony Orchestra, Mixed Choir of
Patras,Youth and Children's Choirs of Patras.
E. ECOLOGICAL PERFORMANCE
Τ
he ecological performance of the Bank is mainly determined by the following points:
- The ecologically responsible management of its buildings
- Monitoring of carbon dioxide (CO2) emissions caused by all
corporate sources, aiming at their reduction
- The rational water consumption
- The rational paper consumption
- The recycling of used materials
- The funding of renewable energy sources
- The incorporation of environmental criteria in credit policy
- The actions to maintain biodiversity
- The contribution in the environmental sensitization of the local
community
- No environmental fines and penalties
Ε1. Buildings
The construction and renovation study for the corporate
buildings is prepared on the basis of the “Rational Use and
Saving of Energy Regulation” and observes all the principles
ensuring the optimum of the Bank's buildings. These principles are presented below.
The entire Bank's buildings have fire protection and escape
exits. In 2012, the issuance of fire safety certificates continued.
As to the issuance of fire safety certifications, 111 were issued
by 31.12.2012, for respective buildings.
The table below shows progress made in relation to the 339
buildings of the Bank.
CERTIFICATION FOR FIRE PROTECTION
COMPLETED
%
BUILDINGS
Submission of dossier on fire hazard control
270
79.6
Approval of fire hazard control
212
62.5
167
49.3
BUDGETED
BULIDINGS
PROGRESS LEVEL
339
Completed Technical Work
Technical work in progress
21
6.2
Issuance of Fire Protection Certificate
111
32.7
The entire Bank's buildings have fire protection and escape
exits. In 2012, the issuance of fire safety certificates continued.
As to the issuance of fire safety certifications, 111 were issued by
31.12.2012, for respective buildings.
The table below shows progress made in relation to the 339
buildings of the Bank.
CONCLUDED CHANGES IN BUILDINGS
2009
2010
2011
2012
Total
Renovations
7
29
36
6
78
Relocations
3
6
9
4
22
New establishments
7
3
1
0
11
Total
17
38
46
10
111
TYPES OF CHANGES
7 Principles followed to secure the optimum of the buildings
1. Accessibility guaranteed.
2. Architectural design adapted to the environment.
3. Lighting adequacy and avoidance of blinding and eye
discomfort
4. Selection of technical and energy systems for rational use and
energy saving as well as optimization of renewable sources of
energy.
5. Satisfactory air quality and healthy interior environment of
buildings.
6. Placement of double window panes, sound absorbing false
roofs, separating panels for the creation or improvement of the
sonic environment.
7. Removal of buildings materials producing interior pollution and
use of eco-friendly products.
37
Ε2. CARBON DIOXIDE EMISSION
RATIO OF ELECTRICAL ENERGY USED PER EMPLOYEE,
KWH/EMPLOYEE
The decrease in carbon dioxide emission is slow but steady.
In 2012, the Bank produced eq.tCO2 227,759.
98% of the produced carbon dioxide emission in 2012 generated from the electricity consumption. Compared to 2009, the
Bank reduced the carbon dioxide emission by 11%.
CARBON DIOXIDE EMISSIONS IN eq.tCO2
Energy
source
YEAR
2009
2010
2011
2012
30,977
28,213
27,504
27,238
Heating oil
88
73
66
70
Natural gas
Natural gas
8
7
5
9
108
56
326
442
31,181
28,349
27,900
27,759
The natural gas consumption in 2012 increased due to the addition of the branch (407) Diagoniou, in Thessaloniki, to those
using natural gaz.
Electricity
*
Petrol and diezel
Total eq tCO2
Ε3. Energy Consumption
Electricity
ANNUAL CONSUMPTION OF NATURAL GAS, IN KWH
In 2012, the electric energy consumption almost remained stable with a small reduction of 1% versus 2011 consumption,
which led to a corresponding small reduction of carbon dioxide
emission . The electric energy consumption per person almost
remained stable, 6,803 kwh/person, with a small increase versus 2011.
It should be mentioned that as in 2012 the material of signs of
242 branches and 78 kiosks were torn down, we estimate that
there will be a bigger reduction of the electric energy consumption.
ANNUAL CONSUMPTION OF ELECTRICAL ENERGY IN ΚWH
ANNUAL CO2 EMISSIONS PRODUCED BY THE USE
OF NATURAL GAS, IN ΣΕ eq.tCO2
CO2 EMISSIONS PRODUCED BY THE USE
OF ELECTRICAL ENERGY, eq.tCO2
Conversion factor: eqtCO2 / kwh = 0,000994
Τα υλικά δόθηκαν για ανακύκλωση στην εταιρεία «SOLUTION SCRAP EΠE»
3
Συντελεστής μετατροπής: 2008 - 2011: 0,000231 eq tCO2 /kWh.
1
2
Heating fuel
In 2012, for the operation of the Bank, 284,424 liters of heating
oil were consumed for the Bank's operation, factor carbon
dioxide eq.tCO2 70.
the expansion of covering fuel cost to the Bank's executives as well
as to the increased use of the official light vehicles in order to cover
corporate transportations by the Bank's own means.
ANNUAL CONSUMPTION OF HEATING FUEL,
IN LITRES IN eq.tCO2
CORPORATE TRAVEL:
ANNUAL CONSUMPTION OF BENZINE, IN LITRES
ANNUAL CO2 EMISSIONS PRODUCED
BY THE USE OF HEAT FUEL, IN eq.tCO2
CORPORATE TRAVEL:
CO2 EMISSIONS PRODUCED
BY THE USE OF HEAT IN eq.tCO2
Fuel for corporate transportation
The Bank, in order to cover its needs, has 1 proprietary passenger car and 5 proprietary trucks. Furthermore, the Bank has
rented 151 cars for private use from a "Rent_a_ car" company.
All proprietary cars are conventional. Out of 151 rented vehicles, 120 are hybrid, i.e. 79%, and therefore their emission of
pollutants is limited. The age of vehicles is presented by the
table below.
CORPORATE TRAVEL:
ANNUAL CONSUMPTION OF DIESEL, IN LITRES
AGE OF VEHICLES FOR THE FINANCIAL YEAR 2012
Registration number and
type of vehicle
CATEGORY
AGE
151 rented
VEHICLES FOR PRIVATE USE
All under four-year old, on the
basis of the rent contract
1 proprietary car
VEHICLES FOR PRIVATE USE
2003
3 proprietary transit
TRUCK
1996
1 proprietary Mercedes
TRUCK
2000
1 proprietary Citroen
TRUCK
1971
CORPORATE TRAVEL: CO2 EMISSIONS PRODUCED
BY THE CONSUMPTION OF DIESEL, IN eq.tCO2
For corporate transportation both petrol and diesel fuel was consumed and the corresponding carbon dioxide production in
eq.tCO2, are presented in the graphs below. It should be noted
that in 2011 and 2012 fuel consumption increased, which is due to
Για την μετατροπή των λίτρων σε kwh χρησιμοποιείται ο συντελεστής
1λίτρο = 9,86 kwh. Επίσης, συντελεστής μετατροπής eq.tCO2/kwh: 0,000231
4
Conversion factors: 1 liter of petrol = 0,002271grCO2 and
1 liter of Diesel = 0,002677 grCO2
5
39
Ε4. Water Consumption
We take immediate and efficient action in case of leakage of
water. Furthermore, in order to save water in 2012 we installed
water pressure reducing valves - hoping that they will ensure
approximately 20% of decrease in consumption, at all
branches in Attiki and the Headquarters. The water consumption for 2012 is slightly increased.
ANNUAL CONSUMPTION OF RECYCLED
PHOTOCOPY PAPER, IN TONES
ANNUAL CONSUMPTION OF WATER IN M3
RATIO OF CONSUMPTION OF PHOTOCOPY PAPER
PER EMPLOYEE, IN KGR
RATIO OF WATER CONSUMPTION PER EMPLOYEE, M3/EMPLOYEE
Ε6. Recycling
The recycled materials are obsolete electronic and electrical
equipment, waste paper, toner, batteries and lamps.
Obsolete electronic and electrical equipment
Ε5. Paper consumption
The improvement of environmental performance, as far as the
copy paper consumption is regarded, is clear. Since 2010, the
photocopy paper (A4) is replaced with recycled paper. In 2012,
94.4% of the total copy paper consumption (A4) was recycled
and only 5.6% was not recycled. Furthermore it is also clear
that at the same time the copy paper consumption per employee is reduced and in 2012 it amounted at 69.6 kg per employee.
ANNUAL CONSUMPTION OF NON-RECYCLED
PHOTOCOPY PAPER, (Α4), IN TONES
When electronic and electrical equipment is not operational
anymore and therefore it cannot be re-used, then it is recycled.
In 2012, the Bank recycled 13,117 kg of electronic and electrical equipment (calculators, PC basic units, screens, printers,
shredders and refrigerators). Indicatively, you can find below 3
attestation of receiving useless electronic and electrical equipment by a competent Greek organisation "Anakyklosi Syskevon
SA".
Additionally, electronic and electrical scrap was sold (ATMs,
seats, various metallic and electronic items - weighting 27,558
kg) as well as 66 safes, 11 fireproof filing cabinets and a safety
door, for € 11,776.
RECYCLED WASTE OF ELECTRICAL AND ELECTRONIC
EQUIPMENT, IN KGR
Waste paper
In 2012, the waste paper recycling decreased by 55%. 22% of
this decrease is due to the reduction of copy paper consumption. It is also due to the planning for recycling larger amounts
of waste paper in year 2013.
RECYCLED PAPER IN TONES
RATIO OF RECYCLED PAPER PER EMPLOYEE, KGR/EMPLOYEE
Toners
In 2012, 1,428 kg of toner were recycled, more than twice the
amount of 2011. In total, 485 toner collection bins have been
placed and the contracting company for their harvest is TECHNICOMER SA.
Collection of batteries, Central Branch.
RECYCLED TONERS, IN KGR
41
Batteries
The batteries recycling in 2012 amounted at 1,187 kg, i.e. it was
more that twice the amount of 2011. For the batteries collection, 356
AFIS collection bins were placed at the Bank's branches and there is
no provision for extra bins to be placed.
RECYCLED BATTERIES IN KGR
The financing of other green development projects, including
photovoltaic systems, solar energy systems as well as houses
energy adjustment projects were limited but increasing. In
2012, the financing of these projects amounted at € 24.11 mil.,
i.e. more than fourfold compared to the financing in 2011.
FINANCING GREEN PRODUCTS THROUGH THE BRANCH NETWORK
IN MILLION
Lamps
Ε8. Other categories of high environmental risk financing
LED lamps were placed at 41 branches. At the same time, 122.5
kg of lamps were disposed of to be recycled by FOTOKIKLOSI
SA.
Mines - quarries
E7. Financing renewable energy sources
The funding of renewable energies is mainly carried out
through Project financing. As of 31.12.2012, the renewable
sources projects financing amounted at € 176 mil. The lower
demand for project financing as well as the conditions in the
money and capital markets and in energy market did not allow
any further expansion of the related portfolio. The financed
projects are wind parks, Combined Heat and Power (CHP), hydroelectric stations and desalination units, etc.
FINANCING RES, IN € MILLION
The Bank's credit exposure to the Mining – Quarries sector remained very limited. The limits approved for this industry companies are 0.7% of the total approved limits of the Corporate and
Investment Banking.
In 2012, the Bank cooperated with 16 SMEs of this industry. The
total outstanding amounts are at 0.8% of the total SME portfolio.
Shipping
The contracts with shipping companies include engagement provisions for compliance with the international environmental law.
Furthermore, an additional part of the loan contract is the ship insurance, including, among others sea pollution Liability Insurance.
As of 31.12. 2012, the Bank financed totally 47 ships out of which
23 bulk carriers, 13 containers and 24 tankers.
Out of 47 ships, 41 were trading vessels and they are mortgaged
by the Bank. 6 are being built.
The fleet of 41 financed operating vessels consists of 20 bulk carriers and 21 tankers. Out of 21 tankers, 19 are double hull and 2 single hull but double side or double bottomed.
In all cases in which we finance single-hull tankers, the end of the
loan period precedes the end of the vessel’s commerciallife.
Ε9. Biodiversity
The Bank does not own or manage land areas within or adjacent to protected or high value biodiversity areas. However, we
recognize that this does not waive all responsibilities from Emporiki to take action in order to maintain biodiversity. In 2012,
which was a difficult year for the Bank due to the unprecedented financial crisis experienced by Greece, no specific actions were designed in order to raise awareness and maintain
biodiversity.
Ε12. Environmental Penalties and fines
In 2012, there were no environmental fines, penalties or other
environmental sanctions imposed on Emporiki Bank.
Ε10. Rising environmental awareness
The Bank addresses, to the extent that it is possible, to all interested parties in order to contribute in the enhancement of environmental awareness. We recognize that in this field we have
to improve our performance.
As far as the internal operation, the Bank's Units have incorporated - to the extent that it is possible -the environmental dimension to their daily operation. The adaptation or update of
managerial systems/policies incorporating the environmental
dimension as well as the disclosure of the annual results of environmental performance in this report present - among others
- the environmental awareness of the personnel.
The incorporation of environmental criteria in project financing
and in the ocean shipping financing, as well as the special
products available to finance green energy contribute to the internal and external environmental awareness.
Finally, in order to raise awareness among the younger generation, in 2012 the Bank supported the following actions.
- Preparation of an environmental project, in which 300 students of 5th and 6th primary school from ten (10) schools of
the first Region of Attica participated. The project was animated and coordinated by volunteers-members of the pedagogic team of "Happy Village" camp, based on “The
Immigration of living organisms” educational program by the
“Friends of Goulandris Natural History Museum” Association.
The project lasted 4 months from November 2011 to March
2012 and it took place in Technopolis.
- Organisation of various Christmas actions for the employees' children aged from 5 to 11 year-old, at Goulandris Natural History Museum, Gaia Centre, on Saturday 8.12.2012 and
Sunday 9.12.2012.
- A theatrical play for teens "Right of Passage" by Yannis
Tsiros was watched by employees' children aged up to 17
year-old, at Onassis Cultural Centre, on Sunday 16.12.2011.
- Organisation of a two-day meeting of executives and older
campers of the "Happy Village" held on 28 & 29/12/2012 in
Varibobi. Among the invited speakers, the director of Greenpeace Mr. Nikos Charalambidis made a presentation of "A
lucky man", focusing on empirical experiences from his participation in environmental actions at a young age. Furthermore, the group 4 Frontal presented the show "Midsummer
Night's Dream" by William Shakespeare, directed by
Tzorgina Kakoudaki
Branch of Rethymno, 1936
43
BY WAY OF EPILOGUE
T
his is the last Corporate Social Responsibility Report of
Emporiki Bank.
The systematic accountability of the Bank on CSR began
in 2002, although the Bank's operations have a long history.
The total of 12 CSR reports, relating to the years 2002 - 2012
constituted a useful tool for assessing the performance of the
Bank and at the same time a motivation of thoughts on the role
of the Bank in the development and cohesion of the local society. We wanted the CSR report to be a step for an authentic
meeting with stakeholders, to make up a fruitful bridging for a
constructive review of daily practices and completing or reforming them, by embedding corporate values and ecumenical
principles.
To be noted that for year 2004 the CSR report was incorporated - in summary - to the Annual Report (Financial Report)
The evaluation by the independent research bodies EIRIS, SAM Research, and Justmeans Accountability Rating on behalf of indices FTSE4Good, Dow Jones Sustainability Index and CRD Analytics has stopped when the Credit Agricole acquired the majority of shares of Emporiki Bank.
1
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The Report on Corporate Social Responsibility was first
introduced in 2002 and at that time many wondered
whether it was a Necessity or Luxury. The answer we
can provide today is that it as a useful tool presenting
the Bank’s performance in terms of three significant pillars of social responsibility: economic, social and environmental.
After the passage of more than ten years and with the
aligning the concept of Corporate Social Responsibility
with the Bank’s strategy, we realize its important role in
the society, its connection with the company’s strategy
as well as its significance in the implementation of goals
that contribute to the development and growth both of
people and company.
Ioannis Em. Drivas
Division Manager, Regional Network of North Greece
We have incorporated the Corporate Social Responsibility approach in the Procurement
& Sevices Center Division operations. We invest in various actions and measures promoting the business responsibility, e.g.: Actions reducing environmental impact deriving
from the Bank's operation, actions ensuring the access of disabled persons to the
Bank's services and buildings, actions promoting the transparency and healthy competitiveness through the relations with our suppliers, preventive measures defending human
rights and fighting against corruption through contracts with our suppliers as well as preventive measures which guarantee Health & Safety in the Bank's working environment.
Although I recognize there is space for improvement, we have noted that the corporate responsibility actions and measures we apply
contribute to save resources, to the more efficient operation of the Bank as well as to the
maintenance and enhancement of its good reputation. Additionally, the Annual Corporate Social Responsibility, in the preparation of which all
sectors of the Procurement & Sevices Center Division participate actively, is a useful tool for the
evaluation of our performance and the setting of
targets. It is a Report adding value to the Bank
and useful for the interested parties. Since we
participate in the creation of Emporiki Bank's
Corporate Social Responsibility Annual Reports,
we are proud of our contribution. The final positive result which derives becomes increasingly
visible by the Bank's employees. This encourages us both to improve the assumed corporate
social responsibility actions and to assume new
actions. I confirm that our participation in the
preparation of the reports helped us to become
better professionals.
Olympia Kaiktsaki
Procurement & Sevices Center Division Manager
The integration of CSR in the operation of
the Bank has been an important step resulting in the complete record and measurement of many activities / actions of the
HR Unit. The Bank has always recognized in practice the essential contribution of its employees to the achievement
of its business goals but until the beginning of drafting of CSR reports no record
of indexes had been included, a very useful tool for monitoring the development
and improvement of all practices followed
for years.
Ensuring our employees' health and
safety is a priority for us and by recording
indexes we saw that close cooperation
between all persons involved (Branches
and Divisions of the Bank, external cooperator of our Division), resulted in the desired result both to prevent accidents and
to constantly improve working conditions.
At the same time, the annual monitoring through the CSR report - triggered the improvement of all benefits provided to our
employees aimed at ensuring a balance
between work and personal life. During
the last years, we have modified the life
and health insurance policies for our
staff.
We continued payments of day nurseries
and kindergartens for our colleagues'
children. At the same time, the successful
operation of our camp for the 63rd summer gave us the opportunity, first to
demonstrate our solidarity by offering accommodation to young people from institutions or other social entities which are
affected by the crisis and secondly, to
become active, with the participation of
leaders of our camp and the active support of the Bank, in a series of actions
and events for young people on environmental programs.
In conclusion, the integration of CSR in
the operation of the Bank, reflects - and
will continue to reflect for us - the motivation for improvement and development to
the benefit both of our human resources
as well as the broader social environment
in which the Bank is active.
Gianna Palioura
Remuneration and Benefits Division Manager
45
Branch of Corfu, 1960
Branch of Chios, 1930
View of the library
46 Έκθεση Εταιρικής Κοινωνικής Ευθύνης 2012
The CSR report is the result of a collective and coordinated effort.
Subject to any omission, the following employees of the Bank
have contributed in the collection of data and information.
Names of Employees
Adamopoulos Panagiotis
Anagnostopoulou Aikaterini
Anastasiadou Klea
Arvanitis Panagiotis
Armaou Nikoleta
Vergouli Areti
Vitos Antonios
Voridis Pantelis
Voulgaris Evlampios
Gatea Stavroula
Geraki Sofia
Georgakos Argirios
Giagkoudaki Lydia
Giotopoulou Aggeliki
Gkanasoulis Georgios
Gkovosti Vasiliki
Gratsonis Spyros
Gratsonis Fragkiskos
Griva Eirini
Danezis Ioannis
Divaris Dionysios
Delikoura Paraskevi
Dimoudi Christina
Drivas Ioannis
Zozonakis Emmanouil
Kaiktsaki Olympia
Kakourou Melania
Kakkousis Athanasios
Kaklamanis Efthymios
Kalampoki Dimitra
Kapothanasi Eftychia
Karagiannidi Anna
Karamitsani Maria
Karmaniola Zanna
Karousou Lamprini
Karpouzos Ioannis
Kati Spyridoula
Kyritsi Villy
Konstantinidou Maria
Konstantinidou Rebecca
Konstantopoulos Ioannis
Konstantopoulos Konstantinos
Lagkadinou Artemisia
Lampropoulou Anastasia
Leivaditis Giorgos
Lymperopoulou Efstathia
Mamakou Diamanto
Magdalopoulou Christina
Makri Evangelia
Maraslidis Alexandros
Margelou Christina
Mastrogiannopoulos Konstantinos
Merkouri Aikaterini
Metaxa Maria
Michala Tatiana
Maragkoudakis Nikolaos
Baltira Vasiliki
Bardis Fotios
Georgios Barkas
Belegrati Gabriela
Bozaninou Anastasia
Bouras Fanis
Bourkopoulos Konstantinos
Nasopoulos Nikos
Oikonomou Theodora
Pagoni Eleni
Palioura Gianna
Panagiotidi Natalia
Papakonstantinou Dimitrios
Papakonstantinou Zoi
Paschopoulos Fotios
Papachristos Panayiotis
Pitsikas Ilias
Presvelou Vasiliki
Rodiou Evangelia
Ritsonis Konstantinos
Savani Eleni
Sgouridou Aikaterini
Serafimidis Georgios
Skamagkoulis Konstantinos
Stamoulis Michail
Starogiannis Dimitris
Stavrakaki Vaia
Stefanatos Pelagia
Stroumpakou Korina
Tarasouleas Sotirios
Tsaka Eleni
Tzanikian Krikor
Tzoura Kalliopi
Tzavaras Ioannis
Tsakiris Athanasios
Fafaliou Eleonora
Fotiadis Spyridon
Chairetis Vasilis
Έκθεση Εταιρικής Κοινωνικής Ευθύνης 2012 47
Coordination-Editing
Stella Kovlaka, CSR Office Manager
Proof Reading
Anastasia Lampropoulou, Historian-Archeologist, Publications Head
Translation
Bozaninou Anastasia, Tsakiris Athanasios,
Papakonstantinou Zoi, Tsaka Eleni,
Creative Design & Document Design
Branding and Corporate Communications Division
Theodora Sklivanaki, Division Manager
Natalia Klossa, Nikos Alifragkis, Anna Karagiannidi, Zanna Karmaniola

Corporate Social Responsibility Report of Emporiki Bank

Transcription

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