Annual Report - Goodwill Industries Essex Kent Lambton

Charitable Registration #119139426RR0001
Contents
Mission
To change lives through the power of work.
Vision
To be the recognized leader in
helping people develop work
and life skills to find employment.
Charitable Registration #119139426RR0001
Message from the President of
the Board of Directors and Chief
Executive Officer
03
Leadership
04
Human Resources
05
Operations & Retail
06
Workforce Development
09
Marketing & Fund Development
12
Financial and Operating Highlights
17
Message from Chief Executive Officer and
President of the Board of Directors
It has been an unprecedented year of growth for Goodwill Industries – Essex Kent Lambton Inc.
Our Workforce Development Department, under the leadership of Michelle Repuski, has placed
1,656 individuals into jobs in 2014. That is 178 more positions than our record breaking 1,478 jobs
from 2013 firmly placing us as the top Goodwill in Canadian job placements.
In mid-July, we were advised by Goodwill Industries International that we were receiving the
organizations “Growing the Business Total Growth Award” This award is presented to recognize
organizations with the highest growth rate in total donated goods and retail revenue. With a 51.3%
increase in 2014, Goodwill EKL is one of only three organizations internationally receiving this
important recognition. Kevin Neill and the entire Donated Goods and Retail Team have done a
phenomenal job that they should all be very proud of.
Internally we have worked very hard to enhance communications, solidify our succession planning
for not just the executive, but key positions throughout the organization, and enhance our
Community Participation Supports Program providing independence, inclusion and choice for
people with developmental disabilities in our service area. In fact we recently achieved a 100%
Accreditation rating from the international office.
Moving forward, the Board of Directors has begun the Strategic Planning process to replace our
current plan that is drawing to a close. Reviewing our Mission, Vision, and Core values as “Fit for
purpose”. Consulting with Goodwill International and our friends at Manasota Goodwill and of
course local focus groups will help us to plan for continuing success in the coming years.
And it all starts with a single donation.
Kevin Smith, Chief Executive Officer
Dave Watson, President of the Board of Directors
3
Leadership
2014 Board of Directors
2014 Leadership Team
Dave Watson – President
Kevin Smith – Chief Executive Officer
Sue Beck – Vice President
Don Aitchison – Team Leader Coach
Pat Oakley – Treasurer
Kevin Smith – Chief Executive Officer/Secretary
Gerry Gillespie – Legal Advisor
Heather Allen – Fund Development Coordinator
Tammy Balogh – Executive Assistant/Board Liaison
Denise Battle – Operations Training Coach
Will Barnes
Chris Chartrand – Director, Marketing & Fund Development
Mark Braun
Tammy Denomme – Team Leader Coach
Charles Fisher
Karen Hendra
Karen Hunter
Steve Lane
Helen Lomax
Joyce Neill
Karen Pahlavan
Maryam Foroughian – Chief Financial Officer
Joanne Gervais – Systems Analyst
Tina Lyons-Hagen – Team Leader Coach
Jenna Haskell – Employment Services Coordinator
Leslie Lockrey – Clearance Centre Supervisor
Kevin Neill – Director, Operations & Retail
Ophelia Noyle – Employment Services Coordinator
2014 Executive Team
Tammy Ouellet – Employment Services Coordinator
Kevin Smith – Chief Executive Officer
Michelle Repuski – Director, Workforce Development
Maryam Foroughian – Chief Financial Officer
Kevin Neill – Director, Operations & Retail
Michelle Repuski – Director, Workforce Development
Chris Chartrand – Director, Marketing & Fund Development
Donna Piffard – Controller
John Rooke – Accounting Manager
Wendy Smith – Workforce Development Program Coordinator
Bev Underwood – Senior Team Leader Coach
Graeme Wright – Operations Manager
4
Human Resources
Janine Downes CHRL, Dir. of Human Resources
The fiscal year ending March 31, 2015 has, as predicted, shown continued increases in the area of Human
Resources. Goodwill Industries EKL grew from 193 employees to 210 showing an overall staffing increase of
8.8%. Throughout the year the McDougall store continued to establish its presence in Windsor. We also saw the
opening of an additional Attended Donation Centre (ADC) site in LaSalle. This combined has resulted in an
increase in staffing needs for the Windsor locations. The impact of increased donations seen from our marketing
campaigns throughout the year has resulted in staffing needs changes across the whole organization.
210
Employees
This past year Human Resources reviewed and amended the training program for new and existing employees.
The review included feedback from our Operations Training Coach who outlined the concerns and changing
needs required to ensure our program continued to be effective. HR also presented at the spring CEO
Communications Sessions, outlining the training program for current employees. HR encouraged Leadership
and Staff alike to work with HR to develop training plans for staff interested in learning more and growing with
our organization.
In March 2015, HR worked with the Executive and Leadership teams, the Joint Health & Safety Committee
members, our Board President and Board Treasurer in preparation for the GII Accreditation Audit. It took place
over four days, visiting sites in Sarnia, Chatham and Windsor. It was a very thorough review and it resulted in
our best performance to date. Goodwill Industries – EKL and the proud members of this organization scored
100% in the Qualifying Standards and 100% in the Scored Standards. An amazing amount of teamwork, pride
and effort in all we do each and every day is what was shown and recognized by the GII Auditor.
It is anticipated that the 2015-2016 fiscal year will continue to see an increase in Human Resources demands
with the planned Job Evaluation project, continued staffing requirements, the review of Human Resources and
Health and Safety processes and training as well as meeting the requirements imposed by legislative changes.
As we continue to grow as an organization, it goes without saying that our most valuable assets are our people.
Over the coming year, the Human Resources department will continue to work with the Leadership Team to
identify ways of supporting, strengthening and valuing our employees.
8.8%
Staffing Increase
Human Resources‘ role in the organization will be one that continues to encourage and support the teams and
the organization as a whole.
Providing support to our communities is essential to our Core Values and Mission. Continue to strive to be the
best you can be to as many people as you possibly can!!
Janine M. Downes, CHRL
Director of Human Resources
5
Operations & Retail
Kevin Neill, Dir. of Operations & Retail
DONATED GOODS
Michigan ADC (Sarnia) – 37,423 Donors
Donations growth compared to prior year slowed considerably, but as the site matures,
this is not unexpected. There continues to be a number of homes built in the area, and
future plans are for many more which should lead to continual growth in the coming
years.
182,712
Donors
McDougall ADC (Windsor) – 33,418 Donors
This donation centre completed the first full year of operation on October 19, 2014.
Growth has been outstanding over our prior year as more Windsor residents discover the
ease of donating and that the site is available to serve them.
Wallaceburg ADC – 14,058 Donors
Our donation numbers at this site showed a nice recovery from a slight decrease the prior
year. Our team at the location pride themselves on providing outstanding service to each
and every donor, and that human touch is something a donation box will never be able
to provide.
14%
Increase in Donations
Wellington ADC (Sarnia) – 20,942 Donors
For the first time ever, our Corporate Office site saw a slight decrease in donations over
the prior year. This is a mature site which has shown continual growth over the past
several years, and without new draws in the area, relies significantly on repeat donors,
coming more frequently to support growth for the site.
London Road ADC (Sarnia) – 10,379 Donors
While the plaza continued to lack an anchor to provide a major draw to the site, donations
managed to remain flat to prior year. With the addition of Giant Tiger to the plaza, and
planned major re-development, we should see a resurgence of donations at this location.
6
DONATED GOODS
Chatham ADC – 29,432 Donors
While the Chatham market has also seen increasing competition for donations due
to the invasion of illegally placed bins in the community, this location still saw a
healthy increase of over 15% in donations over the prior year. Our donors can rest
assured that their donations are appreciated, and will support people and programs
in the local community.
Lauzon Road ADC (Windsor) – 20,845 Donors
This location completed its third full year in this past fiscal year, now putting it into the
“mature” category. For the second year in a row it showed a 30% increase over the prior
year results. The growth of the bookstore next door has helped to create momentum at
the site, and growth continues to happen.
Tecumseh Road ADC (Windsor) – 9,162 Donors
This highly visible high traffic location unfortunately has still not attained the level of
donations that we had anticipated. It did however, manage a 13.6% increase in donations
over the prior year, which in turn was up 10% over the year before.
Solid Waste Authority ADC – 3,571 Donors
While numbers at this site are definitely the lowest of all sites, it has also experienced a
huge amount of growth over the prior year, being up 91% over the results from 2014.
LaSalle ADC – 3,326 Donors
This site opened on December 6th and has proven very successful from the beginning.
This was our first site in Essex County outside the city of Windsor, and continues to grow
in donations.
Future ADCs and New Essex Location
Expansion in the number of our ADC's continues, with the next site being opened on July 4, 2015 in Essex,
providing 3 more jobs in Essex County.
Transportation
As our retail and donation centre footprint continues to grow, so do our transportation needs. In just a few short
years we have grown from only two cube vans, to now having four large trucks to allow us to best move the
ever-increasing volume of product. Operating 7 days a week in good weather and bad, our dedicated team
ensure that product keeps flowing.
7
RETAIL SALES
309,653
Sales Transactions
Michigan Avenue Store (Sarnia) – 34.1% of retail sales
Our Michigan Ave store has continued their rocord of exceeding all expectations. With
continued growth of new homes in this area of Sarnia, the prospects are good for both
continued donor and sales growth.
Chatham Store – 23.6% of retail sales
Donations saw a modest gain at the store over the prior year, but growth at the donation
centres feeding the store meant a decent gain overall. This along with growing shopper
numbers helped to fuel a modest sales increase for the year.
McDougall Street Store (Windsor) – 35.5% of retail sales
Our largest retail location became our first retail store to achieve $2 million in retail sales this
year. Both donations and shopper numbers continue to grow dramatically as we become a
destination spot for both. The workforce within the store has grown as well with many new
jobs being added throughout the store. We continue to see double-digit increases as we have
moved into the new fiscal year, showing that their is still a wealth of future potential for growth
in this store.
London Road Store (Sarnia) – 4.9% of retail sales
This location continues to feel the effects of lower traffic to the shopping centre with the loss
of the main anchor. However with the opening of Giant Tiger and the redevelopment plans
for the area, there is hope that this will draw more traffic to the area.
Bookstore (Windsor) – 1.9% of retail sales
The bookstore continues to show tremendous growth over prior year results as we gain new
shoppers who quickly become fans. With the homey feel, welcoming environment, and
highly organized shelves of high quality product, this store shows what a used bookstore
can be.
Kevin H. Smith Centre
Volumes continue to grow as our footprint gets ever larger, and as we expand our revenue
generating opportunities. We have streamlined and improved efficiency at the site under the
leadership of Graeme Wright. Future plans involve removing unused equipment to open
additional floor space, leading to better flow of equipment and salvage.
8
Workforce Development
Michelle Repuski, Dir. of Workforce Development
1,656
Employed
During the fiscal year of 2014-15, Workforce Development provided services to 5,444 individuals through
a wide range of resource, counselling, training, placement and post-placement services.
The Goodwill Career Centres in Chatham and Sarnia offer the full complement of Employment Ontario’s
Employment Services. We offer workshops for job seekers and provide supports in our employment
resource centres. These resource centres are open access labour market facilities that anyone in the
community can use for employment services. We also provide one to one employment counselling, job
search and job placement assistance and access to other Employment Ontario programs, including
Second Career and the Canada Ontario Job Grant. We have staff available daily who provide intensive
supports to match employers and job seekers in our community. The Chatham Goodwill Career Centre is
also proud to host our Targeted Initiative for Older Workers program, a joint initiative of the governments
of Canada and Ontario. The program assists older workers with supports and services that increases their
employability, reintegrates them into employment and ensures they remain active and productive labour
market participants while their community undergoes adjustment.
5,444
Individuals Served
Our specialized job placement services, through the Ontario Disability Support Plan, continue to grow
each year. We are able to provide intensive counselling, planning, placement and coaching services to
individuals with disabilities in Sarnia, Chatham and Windsor.
2014 saw the successful completion of our Goodwill Money Works Financial Literacy program, funded
through TD’s Social Enterprise Development Innovation Fund. This program taught low income
participants how to build financial stability and strength as they gain new skills that will make them a
strong money manager. The program was embraced by our communities, and we served more than
645 individuals, more than double our service target!
The Windsor Retail Store is also the home of our Employment and Training Centre where we host
our Ontario Disability Support Plan specialized placement as well as customer service and cash
register training.
We are pleased that in 2014-15, our services connected 1,656 people to employment.
9
Workforce Development
Family Strengthening
Goodwill’s Family Strengthening Committee partnered with Lambton College’s second year
Photography students to provide free family and/or individual photos to our employees and their
families. This was a fun and successful partnership.
With continued growth in Windsor-Essex we have seen a significant increase in the opportunity
to help those in need with our Community Crisis program.
Goodwill’s Family Strengthening activities and programs assisted our communities with
$27,956.00 in services.
Community Participation Skills Program
Goodwill’s Community Participations Skills Program provides supports that help develop
independence, social and life skills, work skills and behaviours as preparation for adults with a
developmental disability to participate more fully in the community. Our Program participants have
been taking part in many community events, volunteering with community partners and exploring
new opportunities to fulfill their personal goals.
10
Independence, inclusion and choice for people
w ith developmental disabilities in Ontario
If you have a disability, and want to learnnew skills or gain greater
communityaccess, Goodwill Community ParticipationProgram can help.
Activities in this program include:
• Program, classes and supports that help develop independence, s ocial and life skills
• Participation in the community
• Pre-employment supports including skills training, job coaching,resume development
The goals of this service are independence, inclusion and choice for all people with
developmental disabilities in Ontario.
Criteria to be eligible for Community P articipation Program:
• Must be in receipt of government assistance as a direct result ofa disability
• Supportive documentation of a disability
• Over the age of 18
• Be motivated to participate in or benefit from training
• Must be able to complete personal care/hygiene independently
• Psychosis can be present but cannot actively interfere on a daily basis
• Be able to follow medication schedule without supervision at Goodwill
Passport is a program that helps adults 18 years or older with a developmental disability
to participate in their communities. It also provides respite opportunities for caregivers of
an adult with a developmental disability.
Passport provides funding for services and supports so
adults with a developmental disability can:
• Take part in community classes or recreational programs
• Develop work, volunteer, and daily life skills
• Hire a support worker
• Create their own life plans (this is called person-directed planning) to reach their goals
• Get temporary respite for their caregivers
Goodwill Community Participation Program currently has locations in both Chatham
and Sarnia. For more information please call our Community Participation Program in
Sarnia at: 519.337.5770.
11
Marketing & Fund Development
Chris Chartrand, Dir. of Marketing & Fund Development
Goodwill’s marketing team is proud to celebrate the many great initiatives it undertook to promote
2,895
Volunteer Hours
our organization this year. From managing events and increasing funds to promoting the
ever-increasing need for donations and shoppers, we are committed to making a real difference in
people’s lives, their families’ lives and the communities they live in.
Our success is only possible because of the overwhelming community support that continues to grow
in each of the three counties Goodwill operates in.
As you can see in the event highlights, we have a lot of fun promoting and fundraising for Goodwill’s
programs. Thank you to our donors! Thank you to our shoppers! Thank you to our event sponsors,
volunteers and participants! With your continued supported, Goodwill will soon see its vision realized:
To be the recognized leader in helping people develop work and life skills to find employment.
Volunteers
Our volunteers are our most valuable asset. They donate their time, energy and caring hearts to our
organization. They have done everything from cutting our grass to tending our gardens to special
264
Volunteers
assembly projects that could not have been completed without their help. In return for the many
hours they give to us, they are paid with our gratitude. So, the next time you are working with a
Goodwill volunteer, remember to say thank you, for they truly are the spirit of Goodwill. In 2014–2015,
we had a total of 264 active volunteers. Together they donated 2,895 hours of their time!
12
Marketing & Fund Development
Annual General Meeting – September 16, 2014
We celebrated the many successes of our fiscal year 2013 – 2014 at the St. Clair Corporate Centre in
Sarnia. The event was catered by Pat Edwards and had a record number of guests. Guest speakers Wes
Harding & Tom Cribben inspired all with their stories.
Sarnia Race to Erase – September 27, 2014
This annual community fundraising event had 6 teams raising money for Goodwill. Goodwill was the charity
that raised the most money for its second year with $7,392.87, and had the highest individual fundraiser,
who raised over $3,000.00.
A Ghoulish Affair of Orange and Black – October 24, 2014
Goodwill Industries EKL partnered with Lambton College Alumni Foundation and held a Halloween Dance
at Jack Doyle’s in Sarnia. CD/DC took the stage and we had a surprise visit from our very own Smiling G.
Goodwill Appreciation Luncheon – November 14, 2014
This event recognized individuals and businesses that supported Goodwill in fiscal 2013 – 2014 by
donating at least $500.00 in cash, product, promotion or services, We celebrated 12 honorary patron,
3 Gifford Goodwill Award recipients and one Family Strengthening Award!
13
Marketing & Fund Development
Girlfriends Giving Goodwill Live Auction – November 25, 2014
Mary Kay Cosmetics held this third annual event at Jack Doyle’s in Sarnia. Over 100 women came out for
delicious food, fun, shopping, and raised $3,100.00 by auctioning off holiday gift baskets, clothing, purses
and much more. Local radio announcer Eve Morgan supported the event, while auctioning off the items.
Chatham & Sarnia Christmas Parades – December 2014
Goodwill Staff and the Smiling G got into the Christmas Sprit in Sarnia & Chatham by taking part in the 2014
Christmas Parades.
St. Patrick’s Day 50/50 Draw – March 17, 2015
Held at Paddy Flaherty’s Irish Pub, this fundraiser started weeks before with Goodwill staff selling hundreds
of tickets to support our mission. The “Pot of Gold” lucky winner won $1,610.00.
14
Marketing & Fund Development
Lambton College Clothing Donation Drive – April 7 – May 1, 2015
Lambton College’s School to Work Students brought in 457 bags of donations. That is 19% more from last
year! We would like to thank the students for their dedication and hard work (Students who took part in the Lambton
College Clothing Donation Drive: Adam Thompson, Allison McCormick, Brandon Digiuseppe, Caelan Hill, Connor Burke, Courtney, Beauchamp, Curtis
Chad, Elise Kozera, Ella Riley, Emilie Fontaine, Eric Jamieson, Julian Blythe, Katelynn Landon-Carver, Amy Hokulic, Randy Muxlow, Samantha McKelvie,
Stephanie Milner, Sydney Drew).
Girl Guides GOODTURN Challenge – April 27- May 8, 2015
Girl Guide Troops in Essex, Kent and Lambton counties participated in the province wide Girl Guides
GOODTURN Challenge 2015. A total of 320 donors supported the challenge province wide. Over 5000
GOODTURN badges were distributed. The GOODTURN badge was proudly designed by Chris Chartrand
of Goodwill EKL.
Goodwill Week – May 3 – May 9, 2015
Sarnia Girl Guides were planting trees at the Goodwill Corporate Centre on May 2, 2015.
On Saturday, May 9th Goodwill Industries held a Book Sale & BBQ in the parking lot of the corporate office,
raising $970.00. The London Rd Bake Sale raised $250.00.
15
Marketing & Fund Development
Sarnia Artwalk – June 6 – 7, 2015
Goodwill once again sponsored an exhibit at this thriving arts and environmental event in downtown Sarnia.
Downtown Sarnia filled quickly with thousands of spectators drawn by approximately 200 art and food
vendors, demonstrating artists, plus musicians and entertainers at the city's 13th Annual ArtWalk.
Libro Credit Charity Golf Tournament – June 2, 2015
The Libro Credit Union Charity Golf tournament took place at the Sarnia Golf and Curling Club, raising
$15,611.87. This was used to fund our Family Strengthening Program, which supports our Community Crisis
Fund, First Impressions and School-to–Work programs. Last year we provided $27,832 in programs and
services to families in need in our communities.
Ford Drive 4UR Communtity – July 11, 2015
Victory Ford in Chatham and Lambton Ford in Sarnia partnered with Goodwill Industries EKL to host
simultaneous test drive events. Together $3,410.00 was raised for Goodwill EKL.
16
Financial Highlights
Maryam Foroughian, Chief Financial Officer
Goodwill EKL has once again met and exceeded expectations in growth. With a focus on the creation of
additional retail stores and Attended Donation Centres, we expect even better things to happen in the future.
Fiscal Year Ending March 31, 2015
STATEMENT OF FINANCIAL POSITION
ASSETS
Cash & Short Term Investment
Accounts Receivable/Other Receivables
Prepaid Expenses
Property, Plant, & Equipment
$2,096,084
$190,009
$58,826
$6,693,951
TOTAL ASSETS
$9,038,870
LIABILITIES
Deferred Subsidy
Long-Term Debt
$515,370
$316,695
$81,284
$2,860,247
TOTAL LIABILITIES
$3,773,596
NET ASSETS
$5,265,274
TOTAL LIABILITIES AND NET ASSETS
$9,038,870
Accounts Payable & Accrued Liabilities
Other Payables
17
Financial Highlights
STATEMENT OF ACTIVITIES
COMMUNITIY’S CONTRIBUTION
Retail Sales
Government Grants
Miscellaneous
TOTAL
$6,380,952
$5,124,732
$282,757
$11,788,441
GIVEN BACK TO OUR COMMUNITIES
Staff Wages & Benefits
Building Occupancy
Other Operating Expenses
TOTAL
INCREASE IN NET ASSETS
$5,820,611
$1 ,426,162
$3,697,575
$10,944,348
$844,093
18
Financial Highlights
Fiscal 2015 Total Revenues
54%
RETAIL SALES
$6,380,952
2%
MISCELLANEOUS
$282,757
FISCAL 2015
TOTAL REVENUE
$11,788,441
44%
GOVERNMENT GRANTS (Federal & Provincial)
$5,124,732
Fiscal 2015 Total Expenses
34%
OTHER OPERATING EXPENSES
$3,697,575
FISCAL 2015
TOTAL ESPENSES
$10,944,348
13%
53%
STAFF WAGES & BENEFITS
$5,820,611
BUILDING OCCUPANCY
$1,426,162
Complete financial statements, audited by Collins Barrow Chartered Accountants, and from which this
summary is extracted, are available upon request.
19
After a number of bad choices, Anthony is thrilled that he made
a great choice in taking his friend’s recommendation to contact
the Goodwill Career Centre for assistance in his job search.
As a single Dad, Anthony had been struggling to make ends
meet, and had experienced a cycle of short-term jobs where
the threat of unemployment was constant. Anthony wanted
to make a better life for him and his son, but his efforts were
derailed when he was no longer able to maintain employment
in his field after suffering serious injuries in a car accident. He
was considering leaving the province for employment, but he
realized new opportunities were available to him when he met
with his Employment Consultant at the Goodwill Career Centre.
Anthony expressed great interest in the automotive mechanics
field, explaining that he has enjoyed working on cars since
he was very young, and is fascinated with every aspect of
automotive repair. Anthony’s Employment Consultant worked
diligently with him to further explore this goal, and develop a
plan of action. Within days, Anthony was working at Autotech
Services and is proud to have started an apprenticeship as an
automotive mechanic. It all came together at the Goodwill
Career Centre.
Charitable Registration #119139426RR0001