Neoris - Global Report 2014 - FINAL (English)

Leading with
Focus, Agility
and Innovation
GLOBAL report
NEO + ORIS
(new)
(vision)
02
The advantage
NEORIS is a global Business and IT Consulting
company that has a presence in over
30 countries and more than 3,500 employees
worldwide.
30
COUNTRIES
3,500
EMPLOYEES
Lasting relationships that improve performance throughout
the life of a business.
People born to innovate, build, deploy and operate business solutions.
A Global Delivery model that seamlessly delivers visionary
and cutting-edge solutions to our clients.
04
05
SAP Centers
1
Ranked
Among
#
Serving
more than
300
TOP 5
in Mexico
in Latin
America
clients
HUNGARY
20
%
CAGR
(external client revenue
average compound annual
growth rate of 20%
since 2006)
USA
Madrid
Murcia
Valladolid
Valencia
Bogota, Colombia
Culiacan, Mexico
Sao Paulo, Brazil
Buenos Aires, Argentina
Budapest, Hungary
Rosario, Argentina
Madrid, Spain
Budapest, Hungary
Madrid, Spain
Valladolid, Spain
Global Presence
UAE
Dubai
1
COLOMBIA
Bogota
Medellin
MEXICO
BRAZIL
Monterrey
Culiacan
Mexico City
Queretaro
São Paulo
Rio de Janeiro
ARGENTINA
“Neoris is Latin America’s largest
native-born IT consultancy.”
Monterrey, Mexico
SPAIN
st
and only Latin American
IT consulting company to
become an SAP Global
Services Partner
Buenos Aires, Argentina
Budapest
Miami
Exceptional financial
performance
Monterrey, Mexico
Software Development
Centers
Buenos Aires
Rosario
Santa Fe
San Nicolas
Rojas
CHILE
Santiago
Strong Foundation
Cemex founded Neoris as a captive IT services
company in 2000; company originated
from Cemtec, the IT department Cemex
created in 1993.
Argentina (*)
Hungary (*)
Brazil (*)
Poland
Colombia (*)
France
Chile (*)
United Kingdom
Peru
Netherlands
Venezuela
Germany
Mexico (*)
United Arab Emirates (*)
Trinidad & Tobago
Morocco
Guatemala
Egypt
El Salvador
Oman
USA (*)
Turkey
Canada
Qatar
Spain (*)
Australia
Portugal
Philippines
(*) Office locations
07
NEORIS: A Closer Look
Vision, Mission, Values
NEORIS Quality Policy
An Ethical Culture
Leadership
Notable Beginnings
Global Access, Global Delivery
Igniting Flexibility & Growth
Clients & Quality First
Industries We Serve
Our Partnership with SAP
Alliances
Why NEORIS?
Excellence & Achievements
08
09
Vision
To be the world’s best at driving business value for our clients.
Mission
We establish long-term relationships with our clients, helping them improve
performance throughout the different stages of their business, by providing
innovative and flexible services, using our global delivery model.
The anatomy of a
mission accomplished:
Endurance
Historically, our success has been proven
by continually earning the opportunity to
maintain and build strong relationships
Increased business value and clarity for our clients to
implement and manage their businesses fluidly
Relationships that stand the test of time and flourish
Co-Innovation
Sharing intelligence
Identification of the right risks
Identifying opportunities
Independence for our clients to lead
Values
Our Values sustain our identity. Unshakeable, these transcend
market and product life cycles, technological change
and individual leaders.
Commitment to our
client’s success
A dedication to deliver what
we promise is supreme.
Business value for our clients
is imperative. We are driven
by personal achievement and
a practical investment in the
companies we lead.
Accountability
Unquestionable Ethics
Integrity is the core foundation
of our daily life and it supports
every decision we make.
Respect for the individual
and for diversity
We answer to clients and
stakeholders with our every
action.Transparency, honesty, and
respect for mutual benefits result
in trusting relationships.
A global practice honors cultural
diversity. Prejudices have no
place in progressive business
solutions. Diversity in language,
age, race, gender and
experience inspire valuable
learning opportunities.
Teamwork Spirit
Flexibility and Agility
with a purpose
A structure founded on
collaboration and trust. One
team. We understand that our
global success depends on
understanding, synergy and the
adoption of one vision.
A swift and resourceful character
delivers the ability to foresee
changes, adapt to new and
changing requirements while
enabling practical
alternative solutions
10
The NEORIS Quality Policy
A dedication to deliver what we promise is supreme.
Business value for our clients is imperative.
Unwavering commitment to quality.
More than 94% of clients have
rated NEORIS with an excellent
delivery quality scorecard in
the past three years.
94
%
RATED
excellent QUALITY
12
13
An Ethical Culture
Leadership
Our reflections are found in the global communities we touch,
in the cultivation of leadership through education
We are Practical Visionaries.
NEOfrontiers
Environmental Policies
Community Participation
Our corporate values and our Practical
Visionaries’ identity are at the heart of our
Corporate Social Responsibility Program,
NEOfrontiers. Ethics, the environment,
and community participation matter in the
communities where we operate. Through
this program we assure our footprint is one
of integrity and positive and lasting effect.
Keenly aware of the environmental challenges
the world is facing, we implement initiatives to
promote habits that are sensitive to our world.
All of our operations are dedicated to promoting
activities that improve our planet.
We support and participate in global programs
that cultivate social well-being and economic
growth. Our unique areas of interest include
health issues as well as the social and economic
welfare of children.
Our people embody flexibility,
expertise, ingenuity, global
perspective and local affinity.
Each one, a bright, broad-minded, resourceful thinker,
capable of delivering highly focused solutions to each
client’s unique needs.
Executive
leadership
Consultant base
of more than 2,000
Inspiring Education
Neoris maintains close relationships with more than
20 universities across four continents. More than 500
students in the past eight years have chosen Neoris to
start their first job in the IT Consulting industry.
15
+
YEARS
experience
10
+
YEARS
experience
14
Notable Beginnings
NAMED SAP GLOBAL SERVICES PARTNER
Real world problem-solving has
shaped our practice.
As former in-house technology consultants for CEMEX (multi-national
leaders in building materials, NYSE:CX) we’ve built the model on how
to structure highly agile leaders in the expanding digital marketplace.
2ND IT CONSULTING IN LATAM – IDC RANKING
PREMIER NEARSHORE SERVICES FOR U.S.
STARTED OPERATIONS IN THE MIDDLE EAST
RAPIDLY GROWING PRESENCE IN EUROPE
ACQUIRED 15+ ORGANIZATIONS
“IDC ranked Neoris as one of the
largest IT consulting firms in Latin
America, and the largest in Mexico.”
EXPANDED THROUGHOUT LATIN AMERICA
SPIN-OFF TECHNOLOGY ARM OF $21BN CEMEX
16
17
Global Access, Global Delivery
Because our clients inhabit the world, our place of business must be firmly rooted in service that transcends
geography, language and culture. This assures our clients’ business success and well-being.
NEORIS has won more than
10 awards as a leading Nearshore
provider for the North American
market
Igniting Flexibility
& Growth
Cost-effective consulting and innovative
solutions to last the long-run, world class,
turn-key solutions support advancement
and business expansion.
We bypass bureaucracy and find the
opportunities through applied leadership.
Ranked by IAOP as one of the
Leading Global Outsourcing
companies for the past 4 years
Global
Intelligence
Nearshore Software Efficient & Timely
Our delivery model leverages global
Solution Centers
capabilities, allowing us to work with
Regional & Local Delivery
teams interface with clients
Eastern Europe and Latin America
bases design and implement
customized solutions.
a combination of local and nearshore
rates that fulfill budgets and service
timelines
“Among Neoris’ strengths is its ability
Best IT Service Provider in Latin
America, Global Services 100
“Neoris stands out as one of the
few strong alternatives to U.S.
and India based vendors”
to recognize, adopt, and develop new
technologies.”
Gartner Research
18
We design solutions that fit into
an organization’s ultimate
vision of growth
Build & Deploy
Operate
Innovate
Host
Support
Enhance
Configure
Develop
/ Build
Implement
Stabilize
Value
Engineering
Information
Architecture
Process,
People, Technology
Business
Process Design
We innovate by constantly converting ideas
into realities. Cutting-edge services and
solutions are best-in-class.
We are performance driven and invest in our
vision to enhance shareholder value.
to Operate
NEORIS talent become a part of the client teams.
This access allows for a clear understanding of the
practical business, not just the technology.
The NEORIS team executes with unique
understanding and the ability to relay solutions
from development to implementation.
Measure
Continuous
Improvement
Service excellence assures successful project
delivery. Our history in long-standing
relationships stems from solutions that deliver
accountability and incremental value.
We provide continuous innovation via
constantly evolving resources with hands that
extend beyond project completion.
20
21
Clients and Quality First
Igniting Flexibility & Growth:
Overview
of Services
Provided
Technology
SAP
Oracle
Microsoft
BI
Empowered by people,
/ Analytics
Enterprise
Software
Architecture
Engineering Services
E-Commerce
/ Omni-channel
Mobility
Consulting
Outsourcing
Business
Application
Consulting
Management
Process
Post
Consulting
Consulting Services
Innovation
/ Digital Enterprise
Merger Integration
Cloud
Fortune 1000 clients call on
NEORIS when growth is essential.
Computing
Mgmt Services
Infrastructure
Software
Testing
Mgmt Services
Development
Services
Learning
Contact
Solution Services
Center Services
solution-driven channels
and client partnerships.
66
%
LATAM
NEORIS has done business with 66%
of Latin America’s top 100 companies
(Source: Latin Trade / America
Economia – Largest Latin Companies ranking)
73
92.3
%
SCORE
Highest client satisfaction score for SAP Global
Implementations with a rating of 92.3%
%
(Source: Independent Research Firm)
CLIENTS
73% of our clients continue doing
business with us for more than 5 years
We are recognized
"When our project stagnated, we needed to
find a solution, fast. With NEORIS, we found a
partner who understood our pressing needs.
They have the domain expertise, tools and
resources and were able to turn the situation
around, achieving a seamless and non-eventful
go-live in 18 weeks whereas others have failed
to do it in 8+ months˝
for unleashing growth
Carlos Barroso
President and CEO of PRETTL Group
(Source: Internal Systems)
and improving results.
23
Industries We Serve
Agribusiness
Telecom & Media
Financial Services
Utilities
Healthcare
Manufacturing
We
Consumer Packaged Goods
Retail
Oil & Gas
Metal and Mining
Education
Distribution and Logistics
AWARD
“Latin American Customer
Service Leadership Award in the
Healthcare IT Market”.
are the global services provider for one of the largest financial groups in the world
NEORIS
services leading telecommunications companies, including the two largest
mobile network providers in the United Arab Emirates
NEORIS
also provides services to the largest agribusiness companies in the world
A
proven market leader in the manufacturing industry, implementing more than 100
projects worldwide
Serving some of the largest oil and gas companies in the world
“Neoris has excellent
client diversification”
24
Our Partnership with SAP
“NEORIS has strong technical implementation
skills…and is clearly a good candidate
for SAP implementation work”
As a SAP-centric partner for over 10 years,
we serve with a single-minded goal:
(Forrester Research)
To achieve financial
and operating
success for
our clients.
SAP Consultants in NEORIS’ workforce:
+70
%
Largest number of Spanish-speaking
SAP Consultants:
+2,000
5 SAP CENTERS
SAP NEORIS Excellence Centers
1st and ONLY
Latin American-born company to have achieved
the status of SAP Global Services Partner
Youngest
Global Partner to ever receive
the SAP Pinnacle Award
27
26
Alliances
When it comes to working with technology providers,
NEORIS is a firm believer in equal opportunity—we
recommend the software that makes the most sense
for the solution in question.
Deep relationships with both major and niche
providers assure our people have the experience and
technical excellence to develop custom applications
based on a variety of platforms.
A few of our Partners
28
29
“We have a unique global approach to consulting: We create a
practical engagement model while establishing a unique intimacy
with our clients. We work hand in hand with them, understand their
business and excel at anticipating solutions that improve their results.
Why NEORIS
That is why our tagline is Practical Visionaries.
That is what makes us different.”
Claudio Muruzabal - CEO
“One of the fastest growing IT vendors globally, Neoris,
based in Miami serves the Latin American region and is
converting prospective business in the US and Europe
with clients praising IT capabilities and transformation
approaches.”
A Solid Place in the World
Financial,
Organizational, and Legal
Stability
Global
Delivery Model
Strong
Latin America Market Position
Cultivating Talent & Progress
Full
Employment Model: competitive
workplace, retirement benefits reveal low
attrition
Business transformation
Strong orientation in processes coming from
our Company Way Methodology and in the
understanding of enterprise architecture.
Knowledge
Management and Training
Teams: institutional advanced technology
training
Close
Institutional Relationships: higher
education, high tech talent & government
agencies
Cost competitiveness
Unique Nearshore outsourcing model
providing high-end resources at very
competitive costs.
Strong capability to deliver fast results
to clients from low-cost solution centers
within the same time zone
and with cultural affinity
Innovation
Early adopters and strong focus on
emerging technology solutions.
Flexibility, Face-to-Face Access
Excellence delivered, everyday
Niche
Pioneering
expertise
Global
resources & local interface
Hands-on
Post
approach
project upkeep
Leaner,
nimbler, faster project teams
Predictability
Client
Agile
Solutions
and Quality First
Project Management
Business
Enabling
Value Creation
growth and reducing costs
through flexible solutions that build value
over time
30
31
Excellence &
Achievements
Market Recognition
IDC Research
Amongst
1st
IT Consulting firm and 1st Systems Integration firm in Mexico
2nd
While the most valuable form of recognition comes from our
own clients, Neoris is proud to have earned kudos from premier
analyst firms (IAOP, Forrester, Gartner, IDC and Frost & Sullivan),
these include top rankings for IT Services and Outsourcing.
SAP Awards
SAP
Pinnacle Award: Quality Category
Strategic
ASUG
Impact Award
Strategic
SAP
SAP Project Implementation
Solution Introduction
Number
of certified consultants in Latin America
Implementation - SAP MII
Award of Excellence
Partner
IT Consulting firm in Argentina and Colombia
The IAOP Global Outsourcing 100
Global
Top
100 - Leaders Category
10 companies by Industry Focus: Oil & Gas
Companies
with most employees in Latin America
Brown-Wilson Black Book of Outsourcing
Reference Award
Innovative
New
the top 5 largest IT Consulting firms in Latin America
of the Year: Joint Revenue Contribution
Best
“50
Nearshore Outsourcing company from Latin America
Best Managed Global Outsourcing Vendor”
Global Services 100
Leader
Top
– South of the Border
10 Best Performing Infrastructure Providers
Headquarters, Miami USA
You can find us at:
703 Waterford Way Suite 700
www.neoris.com
Miami, FL 33126
www.youtube.com/neorisvideo
Ph: +1 305 728 6000
twitter.com/neoris
Fax: +1 786 388 3139
linkedin.com/company/neoris
facebook.com/neoris.corporate