We care for our people

Transcription

Create a
sustainable
world
A life rich with wonder
can make the world a safer
and healthier place to live in.
104 Let’s create a wonderful world
Let’s create
a wonderful future
Globe seeks to be an agent of change in the country by
fulfilling our mission to create a wonderful world for
businesses, the nation, and you as a meaningful brand of
service. This wonderful world is anchored on the quality of
service as we take into account the social, environmental,
and economic impact of our operations.
The journey on sustainability for Globe started in 2008,
and for the past six years, we have been diligently reporting
on our sustainability practices, externally-assured since
2009. In 2014, we reached a milestone as we intensify
the integration of sustainability principles in our business
operations. As an innovative telecommunications company,
we continuously seek solutions that will support our
sustainability philosophy with initiatives focused on:
G4-35
We adopt the best practices of ISO 26000 - Social
Responsibility, enabling us to operate in a socially
responsible way across the organization and seek
continuous innovative solutions in creating a wonderful
world for you.
Our internal communication channels were used to educate
Ka-Globe employees on the importance of sustainable
development for the organization. We have integrated
sustainability attributes in various innovation and
recognition programs to engage our internal stakeholders
which include Customer First Circle, iSpeak, and the
Innovation Month.
SUSTAINABILITY PHILOSOPHY
CARE FOR THE
ENVIRONMENT
CARE FOR
OUR PEOPLE
POSITIVE
SOCIETAL IMPACT
2014 Annual and Sustainability Report 105
MEANINGFUL
PRODUCTS AND SERVICES
STAKEHOLDER ENGAGEMENT
MODE OF ENGAGEMENT
FREQUENCY
G4-24, G4-25, G4-26, G4-27, G4-37, G4-49, G4-50
STAKEHOLDER CONCERNS
RESPONSIVENESS
SHAREHOLDERS AND INVESTORS
Annual Stockholders Meeting (ASM)
Annual
Extraordinary General Meetings (EGM)
Regular
Higher financial return
Higher dividends
Financial performance
Quarterly Investor Briefing
Quarterly
Return on investment (ROI)
Reports are submitted after these
meetings. These also annually
review and address individual and
institutional investor’s expectations.
KA-GLOBE EMPLOYEES
Employee Engagement
Survey (iSpeak)
Annual
Internal Customer
Satisfaction Survey (ICSAT)
Twice a year
Individual Development Program (IDP)
Annual
Performance Plan
Evaluation (PPE)
Annual
Career development programs
Globe University
Safe workplace
Leadership and talent programs
Collaborative environment
Ka-Globe Jam
Employee benefits
Departmental townhalls
Employee programs
Various committee / club formation
Globe internal communications channels
(ICONx, HR Portal, Email blast)
These engagements allowed open
communication and feedback
between the company and its
employees, and provided equal
opportunities to share their thoughts,
views, and opinions.
Globe external channels
(Linkedin, Facebook, etc.)
One-stop-shop HR counter
(known as Converge) within the office
Globe Gym
CUSTOMERS
Community Engagement through
Bridging Communities programs
Regular
Globe cares for and supports
developmental causes of its
partner- communities and local
and international NGOs, by
executing life-improving programs
and social activities.
Nation-building
Prosper programs
Care and support for community
Serve programs
Sustainable livelihood programs and financial
services
Conserve programs
Good governance through ICT
Learn programs
Conservation of protected areas
Project Wonderful
Quality education for community
Aklan for OPARR
Give programs
Restoration of communities
in times of disaster
VENDORS
Procurement and Vendor Management
Apply ethical supplier management
system to all service providers to
ensure that relationships adhere to
prescribed policy and guidelines.
Regular
performance
evaluation
Long term partnership
Globe Vendor Council
Ethical behavior
Business Partner Awards (BPA)
Uninterrupted service
Vendor clinics briefing
Clear procurement policies
Payment schedule
MEDIA
Media Excellence Awards (Cebu and
Davao)
Annual
Press conferences and roundtable
Monthly
News seeding
Daily
Media relations
Regular
Regular and up-to-date disclosures
Building partnership
Globe News Room
Daily media seeding
Media relations
External Affairs Team
Marketing Team
Agency on record
Update on the latest product and
services, regulatory, financial,
sustainability and disaster-related
matters in Globe.
ASSOCIATIONS
Associations and Conferences
Annual
Continuing support and long term membership
Globe Telecom is a member of
telecommunications industry-specific
associations and remains a respected
member of the local business
community
Board member of associations
MODE OF ENGAGEMENT
FREQUENCY
RESPONSIVENESS
KA-GLOBE CUSTOMERS
Customer Loyalty Index (CLI)
Monthly
Better network quality
Net Promoters’ Score (NPS)
Monthly
Continuous transformation and expansion
programs
Customer Feedback Management
Daily
Faster restoration of network in times of disaster
Internationally certified BCM System
Globe Community
Daily
Better customer service
Self-service channels – IVR, Website, Twitter,
Facebook, Chat, *143#
Faster resolution of complaints
Customer engagements include
constant monitoring, research,
and study on the affordability
and accessibility of its products
and services; striving to minimize
customer complaints; and increasing
customer satisfaction.
Globe Stores
Easy access to support
Personalized plans and offers
Innovative products & offers
360 Degree Quality Feedback program
Loyalty/Retention program
LOCAL GOVERNMENT AUTHORITIES
Compliance to Government legislative
framework
Annual
Communicate commercial, policy,
regulatory, and other relevant matters
with government authorities and
regulators, and continue compliance
to all government requirements as
prescribed by law.
Regulatory disclosures
Annual financial report
Transparency
Quarterly report
Accountability
Annual Sustainability report
Public disclosures
Policy alignment with areas of national interest i.e.
environmental initiative, biodiversity protection,
human rights, product responsibility, data privacy,
intellectual property
Sector Relations Team
MATERIALITY ANALYSIS
CATEGORY
ASPECTS
SOCIETY
PRODUCT
RESPONSIBILITY
LABOR
PRACTICES
STRATEGY AND
ANALYSIS
RELEVANT SECTION
• We care for our
environment
• Energy
ENVIRONMENT
G4-18, G4-19, G4-20, G4-21
MATERIAL CONCERNS
RELEVANCE OUTSIDE
THE ORGANIZATION
• Energy optimization
• Emissions
• GHG Offset
• Effluents and Waste
• Waste management
• Biodiversity
• Biodiversity protection
• Community
• Build a better
Philippines; We have
• Empower underserved
positive societal
communities through
impact; We care for our
innovative solutions
people
• This applies to
communities in the
periphery of our
operating sites.
• This applies to all our
CSR programs and our
partners.
• Product and Service
Labeling
• Start with a winning
• Putting our customers
culture; We care for our
first to create a
people
wonderful world
• This applies to all
our Globe stores and
customer care service
channels.
• Customer Privacy
• We provide meaningful
products and services
• Customer data privacy
• This applies to all
our Globe stores and
customer care service
channels.
• Employment
• We care for our people
• Employee benefits and
engagement programs
• Occupational Health
and Safety
• We care for our people
• Employee health &
safety
• Training and Education
• Start with a winning
• Employee development
culture; We care for our
from hiring to
people
sustaining their careers
• Risk and Opportunities
• Risk management
• Business Continuity
• This applies to
the communities
surrounding our
operations.
We care for the environment
G4-EN1, G4-EN2, G4-EN31
G4-EN3
Guided by the Environmental Sustainability Policy
launched in 2003 and revised in 2010, Globe creates a
wonderful world for you by operating responsibly and
creating positive environmental impact of our business
operations. Through various activities on energy, GHG,
waste management, and biodiversity protection, we
are committed to be a sustainable telecommunications
company by greening its value chain for future generations.
Our total investment for environmental programs on
reforestation, CSR programs, solid waste management, and
hazardous waste disposal and treatment cost summed up to
P5.7 million in the year 2014, 87 percent higher than the
previous year.
As a commitment to environmental preservation,
we continue to operate with certifications on ISO
14001 (Environmental Management System) and
OHSAS 18001:2007 (Occupational Health and Safety
Management Systems) granted by AJA Registrars on April
2014 for its Valero Telepark facility. Makati 2 Data Center
(MK2) also passed its ISO14001 certification surveillance
audit in 2014.
A quest to optimize energy consumption
G4-EN6
Over 50 percent of the total energy consumption of Globe
provides power to the network. In 2014, we completed
the nationwide rollout of our 3G and 4G network, using
the HSPA+ technology. With the $700 million network
modernization initiative, we continuously upgrade our
network and expand our footprint to further strengthen
mobile data infrastructure and deliver faster and more
reliable wireless internet connectivity for you, our
customers. With these initiatives on the network, there was
an 8.97 percent increase in total energy consumption for
additional cell sites in 2014.
ENERGY CONSUMPTION
WITHIN THE ORGANIZATION (GJ)
Owned and
leased facilities
Primary and
standby
generators
2014
2013
1,264,172.70
1,107,227.58
131,747
60,600
Considerable cost reduction in electricity consumption has
been made in 2014, particularly for the Valero Telepark
and Makati 2 Data Center (MK2) in consideration of the
Electric Power Industry Reform Act (EPIRA), which allows
particular sites to choose the preferred supplier of electricity.
The Valero Telepark saves P1.84 million monthly or
P22.13 million annually, while MK2 cut down its costs by
P849,000 per month or P10.07 million at yearend.
Meanwhile, Globe enrolled 11 of its core sites to Meralco’s
Peak/Off-Peak program wherein the cost of electricity varies
depending on the time of day. This resulted in an average
savings of three percent in electricity cost, translating to
savings of P500,000 per month or P6 million in 2014.
In the province of Marinduque, Globe negotiated with
Marinduque Electric Cooperative, Inc. to downsize outdoor
transformers in six sites on the island. This created accurate
power consumption charges where it was realized that only
20 percent was utilized compared to its 60 percent contract
capacity. So far, the downsized transformers have helped us
realize P160,000 in electricity cost savings monthly.
Even with the expansion, efficiency of the infrastructure
is regularly checked to optimize network capacity. On top
of converting some indoor cell sites into outdoor models,
and the installation of solar power and deep cycle battery
solutions, there was an initial roll out of fuel cell systems in
select cabinets, replacing the traditional diesel generator set.
The fuel cell, powered by methanol fuel, is a green power
solution that is silent to operate, with negligible emission
compared to diesel generators.
Power Usage Effectiveness (PUE) is a measure that Globe
adapted from data centers that determines how efficiently
an equipment uses energy, where the lowest number is
considered the most efficient. This initiative was done as
a pilot in 2014, where three sites were surveyed and were
able to reduce their respective PUE ratings to an acceptable
rating. We shall continue to monitor this program to ensure
that we achieve and maintain an ideal PUE rating and do a
full roll-out in the future.
Globe uses Direct Current Hybrid Power Unit (DC HPU)
in 16 sites located in areas without electricity. Unlike
traditional set ups where two gensets are used alternately
to power the site, the DCHPU employs a combination
of a genset and deep cycle batteries. The genset is used to
power the site and to recharge the batteries at the same
time. Once fully charged, the batteries will take over the
genset’s function, after which the cycle is repeated. The use
of DCHPUs helped us save 18 hours worth of fuel daily
and 68 percent overall savings on fuel consumption and
maintenance costs.
The Free Cooling System (FCS) is used in 577 Globe
cell sites. This is an intelligent cooling system that adjusts
the type and amount of cooling required depending on
ambient temperature. At night and in the early morning
when it is often cooler, the sites will only employ blowers
which require little power to work. As the day progresses
and temperatures rise, only then will air-conditioning units
function, optimizing on how much cooling is needed.
As part of the efforts of Globe to incorporate sustainability
into our core operations, the CFC also introduced a
special Sustainability Award for the first time in 2014.
The team behind Project LUGAW (Lower Utilization and
Generation of Arduous Wattage) was the first recipient
of this honor. With electricity as the biggest operational
expense in the telecommunications business, Project
LUGAW aimed to reduce power costs in the network
facilities by six percent. Aside from allowing us to reduce
electrical consumption costs, the initiative also lessens
the company’s carbon footprint and contributes to the
preservation of the environment.
Meanwhile, Globe continues to look for more ways to
optimize and efficiently use energy in our corporate offices
and other facilities. The use of laptops at the Globe Tower
consumes 185 watts less power per desktop PC, which
consumes 250 watts per unit—a 75 percent reduction.
Since transferring to The Globe Tower in 2013, we have
deployed a total of 4,180 laptops to employees. We
continue to adopt LED lighting technology in its facilities
to lessen power consumption with prolonged usage.
Lights are turned off or dimmed in unmanned Mobile
Switch Centers (MSC), data centers, Network Operation
Centers (NOC), and switch room areas. Centralized airconditioning is switched off 15 minutes earlier than office
closing time. Utilizing various internal communications
channels, energy conservation guidelines are proactively
released for all our employees with topics that include
switching off of unnecessary lights and unplugging of office
equipment.
Striking the balance between expansion
and emission reduction G4-EN19
Globe uses the International GHG Protocol Corporate
Accounting and Reporting Standard, a tool developed
by the World Resources Institute (WRI) to calculate and
monitor emissions from fuel use, CO2 emissions from
mobile combustion, purchased electricity, and from
business travel.
In 2014, an increase in carbon emission was mainly due to
network modernization and the expansion of our service
coverage to support customers’ needs. We tempered the
increase in our CO2 emissions for the year in a number
of ways.
One initiative was the reduction of long flights for business
travel by maximizing our teleconference facility at The
Globe Tower. From just 221 international teleconference
calls the previous year, employees made 1,067 calls in 2014.
Thus, despite increase in the number of short and medium
flights, CO2 emissions savings of long flights improved by
802.87 metric tons from 261.62 in 2013 to 1,064.49
in 2014.
As gadgets become more affordable and device makers
release new products at a blinding pace, consumers
tend to upgrade their gadgets sooner while storing away
their old ones instead of disposing these property. These
devices are often thrown together with common trash,
with owners unaware of the fact that phone batteries and
chargers usually contain toxic metals such as lead, mercury,
cadmium, and beryllium that may harm the environment
when these are released into the air or seep into the ground
and waterways.
In 2014, Globe streamlined its carpooling service, Globe
Shuttle, by cutting the number of vehicles in our fleet by
half while increasing the number of passengers that each
vehicle can carry, reducing 30 percent on fuel consumption.
To address this, Globe held the biggest electronic waste
recycling program in the Philippines, dubbed Project 1
Phone to which you, our customers, responded positively.
Collected e-wastes were given to our accredited partner
Total Environment Solutions Asset Material Management
(TES-AMM), the first in Asia to achieve certification on
Responsible Recycling (R2), for proper recycling
and disposal.
Creating value out of waste
Apart from minimizing CO2 emissions, Globe also
takes significant steps in reducing waste produced from
products and operations to further lower our impact on
the environment. Waste management efforts remain in full
implementation on all Globe sites. The solid waste, e-waste,
and hazardous waste we generated are tracked whole year
round to monitor our environmental impact and to ensure
not only a wonderful but also a clean and green world for
all of us.
More than just creating awareness on e-waste reduction
and disposal, Project 1 Phone also helped build schools in
the province of Aklan, one of the provinces worst hit by
Super Typhoon Yolanda in November 2013. Proceeds of
the program helped construct 10 more school buildings
CO2 EMISSIONS SAVINGS
(TELECONFERENCE vs. ACTUAL BUSINESS TRAVEL)
NO. OF LONG
FLIGHTS
TOTAL DISTANCE
(km)
AVERAGE
DISTANCE FOR
LONG FLIGHTS
(km)
NO. OF IDD
CALLS FOR
TELECONFERENCE
ESTIMATED
DISTANCE (km)
CO 2 EMISSION
FACTOR
(kg/UNIT) *
CO 2 EMISSIONS
SAVINGS (t)
2014
366
3,319,447.00
9,070
1,067
9,677,186
0.11
1,064.49
2013
487
5,241,004.66
10,762
221
2,378,361
0.11
261.62
*WRI GHG Accounting
CO2 EMISSIONS SAVED THROUGH CARPOOLING
NO. OF VEHICLES
AVERAGE NUMBER
OF PASSENGERS PER
VEHICLE
Quantity of Fuel
consumption per
month (L)
CO2 Emissions saved
annually (t)
2014
5
14
1,597.35
758.32
2013
10
9
2,291.94
297.44
SUMMARY OF GLOBE
GREENHOUSE GAS EMISSION
G4-EN15, G4-EN16, G4-EN17
SCOPE 1 — DIRECT
EMISSION SOURCES
GHGs CONSIDERED
CO2
CH4
N 2O
TRANSPORT VEHICLES
Diesel
4,432.90
—
—
Gasoline
6,046.60
—
—
CO2
CH4
N 2O
GEN SETS
SCOPE 2
2014 (t)
2013(t)
10,479.50
9,316.97
2014 (t)
2013 (t)
34,110.53
21,176.78
Diesel
33,815.96
95.83
84.88
Gasoline
113.22
0.34
0.30
CO2
CH4
N 2O
2014 (t)
2013 (t)
199,126.76
_
_
199,126.76
139,352.18
CO2
CH4
N 2O
2014 (t)
2013 (t)
1,743.29
1,668.74
2014
2013
245,460.08
171,514.67
INDIRECT
ELECTRICITY
SCOPE 3 — OTHER INDIRECT
BUSINESS TRAVEL — VIA AIR ONLY
Short Flight
344.86
_
_
Med. Flight
1,033.29
_
_
Long Flight
365.14
_
_
Used new emission factor from DOE:
www.doe.gov.ph/power-and-electrification/nationalgrid-emission-factor-ngef
TOTAL EMISSIONS
PAPERLESS BILLING
SUBSCRIBERS
ON PAPERLESS
BILLING
TOTAL NUMBER
OF PAPER SAVED
(PCS)
NUMBER OF
REAMS
(BASED ON 500
PCS PER REAM)
TOTAL WEIGHT
(BASED ON 2 kg
PER REAM)
2014
1,095,499.00
4,381,996.00
8,763.99
2013
694,310.00
2,777,240.00
5,554.48
NUMBER OF TREES SAVED PER TON
OF PAPER RECYCLED
MONTHLY
ANNUAL
17,527.98
420.67
5,048.06
11,108.96
266.62
3,199.38
Based from http://www.conservatree.org
in addition to the 40 we have already committed as
development sponsor of Aklan under the Office of the
Presidential Assistance on Rehabilitation
and Recovery (OPARR).
Globe has also engaged over 50 enterprise clients and
partner institutions including Manila Water, Coca-Cola
Philippines, OXFAM, Ateneo de Manila University,
Bank of the Philippine Islands, Cloudfone, BayanTel
Communications, Aboitiz Equity Ventures, League of
Corporate Foundations, and Del Monte Foundation to
name a few. Aside from the collection bins for the personal
mobile devices, they have also donated corporate e-waste
directly to Globe.
In addition to properly disposing e-waste, Globe also took
significant steps in managing hazardous waste that include
used lead acid batteries, busted fluorescent lamps,
and used oils.
Since 2003, Globe has implemented a recycling program in
cooperation with ABS-CBN Foundation’s Bantay-Baterya
Project and the DENR-Environment Management Bureau.
Part of this program is the recycling of used lead acid
batteries that were generated from our telecom operations,
of which 222,857 kilograms of these batteries were properly
recycled in 2014. This helped it generate P6.421 million
where P4 million were donated to Bulig Bisaya to help
rebuild classrooms in Yolanda-stricken areas in the province
of Aklan.
Busted fluorescent lamps can be harmful to the
environment as these contain mercury. Globe treated
1,125 of these busted lamps in 2014, after which 45,000
milligrams of liquid mercury were collected and properly
disposed of.
We also recovered 2,330 liters of used oil in 2014,
generating P22,205.25 from recycling which were
then donated to ABS-CBN Foundation, Inc. for its
environmental programs.
VALUE RECOVERED FROM
ULAB RECYCLING (P)
2014
2013
A. Donations to
support Globe
environment
and CSR
programs
4,000,000.00
1,200,000.00
B. Savings/
income
2,421,936.00
3,391,564.00
TOTAL
6,421,936.00
4,591,564.00
G4-EN23, G4-EN25
SOLID WASTES COLLECTED FROM GLOBE TELECOM PLAZA,
VALERO TELEPARK, GT-IT PLAZA, AND THE GLOBE TOWER* MONETARY
VALUE (P)
TOTAL WASTE
COLLECTED (kg)
RESIDUAL
WASTES (kg)
%
RECYCLABLES
(kg)
%
2014
109,901.16
97,750.15
77,547.65
79%
20,202.50
21%
2013
165,958.00
142,429.43
100,969.43
71%
41,460.00
29%
*The Globe Tower data is from March to December 2014
G4-EN23, G4-EN25
ENVIRONMENTAL GAINS FROM USED
LEAD-ACID BATTERIES DISPOSAL PROGRAMS
WEIGHT OF
BATTERIES (kg)
MONETARY
VALUE (P)
SULFURIC ACID
RECOVERED (L)
LEAD RECOVERED
(kg)
LANDFILL AREA
SAVED (m3)
2014
222,857.00
6,421,936.00
44,571.40
155,999.90
5,571.43
2013
160,028.00
4,591,564.00
32,005.60
112,019.60
4,000.70
G4-EN23, G4-EN25
ENVIRONMENTAL GAINS FROM BUSTED
FLOURESCENT BULBS DISPOSAL PROGRAM QUANTITIES
DISPOSED (PCS)
TREATMENT
COST (P)
AMOUNT OF MERCURY
PROPERLY DISPOSED (kg)
2014
1,125.00
15,750.00
45,000.00
2013
4,543.00
63,602.00
181,720.00
G4-EN23, G4-EN25
ENVIRONMENTAL GAINS FROM
USED OIL DISPOSAL PROGRAM VOLUME DISPOSED
(L)
MONETARY
VALUE (P)
VOLUME RECOVERED
(L)
2014
2,330.00
22,205.25
1,398.00
2013
4,062.00
33,214.30
2,437.20
G4-EN23, G4-EN25
ENVIRONMENTAL GAINS FROM
E-WASTE PROGRAM QUANTITIES
DISPOSED (kg)
MONETARY
VALUE (P)
WEIGHT OF
PLASTIC
RECOVERED (kg)
WEIGHT OF
METALS
RECOVERED (kg)
2014
79,968.20
190,407.07
39,252.21
28,520.42
3,959.28
7,453.82
2013
37,987.40
124,739.46
17,265.33
11,991.56
5,273.60
3,456.42
WEIGHT OF
GLASS
RECOVERED (kg)
WEIGHT OF
OTHER WASTES
TREATED (kg)
Globe recorded a total of 97,750 kilograms of solid waste
from its corporate offices nationwide, 30 percent lower
from 2013 as a result of the transfer to The Globe Tower
and The Globe Tower Cebu. The Reduce, Reuse, and
Recycle (3R) campaign was delivered through a phoneography
contest to increase awareness. All printed communication
materials distributed in the offices had the 3R logo to
remind employees to read, keep, and dispose of these
collaterals to avoid clutter and litter within the premises.
Meanwhile, solid waste management is not limited to
employees within the facilities. We also give all Globe
Postpaid customers the Paperless Billing option. If you are
a Globe Postpaid subscriber, you will receive an electronic
bill that will enable you to receive your billing statement
on time and provide you with access to your statement
online through your registered e-mail address, the Globe
MyAccount web portal, with the GServices app, and the
USSD menu by dialing *143#. Through this initiative,
use of paper is reduced while helping us save on the cost
of printing and courier delivery to our customers. 2014
ended with 1,095,499 postpaid customers enrolled in the
electronic bill, a 58 percent increase from previous year.
This equates to 4,381,996 pieces of paper saved, equivalent
to 5,048 trees conserved annually.
Protecting the country’s rich biodiversity
G4-EN11, G4-EN12
Globe aims to minimize our impact on natural resources
especially in the Philippines’ rich biodiversity areas.
Reforestation programs are in place to offset carbon
emitted from our operations and the communities that
we operate in. As of end 2014, we have planted a total of
418,077 trees, equivalent to 122.93 hectares of land in 30
locations nationwide in partnership with Department of
Environment and Natural Resources (DENR). Through
this initiative, we have helped in the preservation and
conservation of upland forests in Batangas, Bulacan, Cebu,
Tacloban, Bacolod, CDO, Davao, Guimaras, Zambales,
Laguna, Palawan, Bohol, Rizal, Cordillera, Boracay, and
Globe works with different NGOs and environmental
agencies to help in the thrust to protect biodiversity.
In 2014, our environmental advocacy was further
strengthened when we joined the United States Agency for
International Development (USAID) and the Foundation
for the Philippine Environment (FPE) in improving
biodiversity conservation in key protected areas. We provide
mobile technology as a critical tool to enable indigenous
people’s organizations to be actively engaged; for service
payment and advisory support to be efficient; and for the
program’s overall monitoring, reporting, and evaluation
systems to happen in real time. Forest guards are also given
an option to open a mobile bank account under BPI Globe
BanKO with the use of their Globe SIM. We will also
provide insurance to the deputized forest guards due to the
hazards of the job. In addition, we have turned over a total
of 649 mobile phones and SIMs to FPE. The Up-Scaling
Forest Restoration project focuses on North Negros Natural
Park; Ilog-Hilabangan Watershed Forest Reserve; Nug-as,
Dalaguete and Tabunan Critical Forest Habitat; Polillo
Group of Islands; Mt. Banahaw-San Cristobal Protected
Landscape; Mt. Nacolod Watershed; Panigan-Tanugan and
Talomo-Lipadas; and Arakan Valley Forest Corridor.
G4-EN8
TOTAL WATER CONSUMPTION TOTAL
2014 (m3)
2013 (m3)
223,778.69
144,898.70
Corporate sites, Sites, Stores, Parking, and Warehouses
Water conservation is also an important part of the Globe
initiative to protect our planet’s biodiversity. Because of this,
we continuously record and measure our usage in order to
have effiecient water consumption initiatives.
Having a gray water collecting system is one of these water
conservation initiatives. Rainwater and the air-conditioning
system’s condensate water are used for toilet flushing and
watering outdoor gardens especially during the rainy
season. In addition, we installed water efficient toilets and
sensory water faucets in our headquarters’ restrooms. These
enabled The Globe Tower to decrease monthly average
domestic water consumption by 15 percent from 5,077 cubic
meters during dry season from January – May 2014 to
4,329 cubic meters during wet season from June – September
of the same year.
Globe takes care of the surrounding ecosystem in areas
where we have installations of network facilities. The
areas of operation where an Environmental Compliance
Certificate (ECC) is issued by the local government account
for majority of reforestation efforts. The recommendations
of Department of Environment and Natural Resources
(DENR) on reforestation sites are also heavily considered in
determining priority areas for tree/mangrove planting.
G4-EN13
REFORESTATION AREA
PARTNERS
Fort Bonifacio, Taguig (Trees)
Fort Andres Bonifacio Endangered
and Indigenous Tree Sanctuary (FABEITS)
Lian, Batangas
Bro. Alfred Shields Marine Station
Sitio Kaysakat, Brgy. San Jose,
Antipolo City
DENR-CENRO Rizal
Matina, Davao (Mangrove) Purok
1-A, Tinago, Brgy. Peñaplata, Island
Garden City of Samal - planted late
2013
NUMBER
OF TREES
HECTARES
OF LAND
PLANTED
200
0.1
10,000
1.0
1,500
0.8
Davao City HS
10,000
1.0
Bulacan
Blacksmith
10,500
1.1
Naga, Cebu (Trees)
DENR-CENRO Cebu City
1,000
0.5
Taklong Island Marine Reserve,
Guimaras, Iloilo (Mangrove)
DENR-PENRO Guimaras
35,000
3.5
Brgy. Sasa & Brgy. Bool, Tagbilaran
City, Bohol
DENR-PENRO Bohol
20,000
2.0
Barile, Cebu
DENR-PENRO
25,000
2.5
Brgy. Hinactacan,
La Paz, Iloilo City
LEAPP
20,000
2.0
Los Baños, Laguna
Beta Sigma Fraternity - UP Los Baños
1,000
0.5
Cordillera Region
Cordillera Conservation Trust
112,500
56.3
Makaluwesa Reforestation Area,
Opol, Misamis Oriental
Nature Crusaders of the Philippines Foundation
5,000
2.5
Sipalay City, Negros Occidental
DENR-PENRO Bacolod
10,000
1.0
San Miguel, Bulacan
Green Earth Heritage
4,000
2.0
Cagayan de Oro City
Nature Crusaders of the Philippines Foundation
13,000
2.5
Parel, Botolan, Zambales
PAREL Organization for Water Environmental and Resources
(POWER), Inc.
6,000
0.6
A. Don Salvador Benedicto,
Negros Occidental
Benejewan Integrated Social Forestry Farmers Association
4,000
2.0
Bucana, Lasang-Bunawan District,
Davao City
Save Davao Gulf Foundation, Inc.
7,500
0.8
Candaba, Pampanga
Brgy Council of Tala, Candaba, Pampanga
300
0.2
Santa Maria, Laguna
DENR Region 4A
1,000
0.5
Lemery Batangas
Dela Salle Canlubang
3,500
0.4
Tacloban City
KJ Ecological Development and Supplies Enterprises
(KJ-EDSE) and CENRO-Palo, Leyte
7,777
0.8
Taytay, Palawan
Pancol Multi-Purpose Cooperative and CENRO Taytay-El Nido Palawan
35,000
3.5
Indang, Cavite
CALABARZON, DENR
1,000
0.5
Corella, Bohol
Philippine Tarsier Foundation
300
0.2
Arakan, North Cotabato
Philippine Eagle Foundation
50,000
25.0
Boracay
Sangkalikasan Producer Cooperative
5,000
2.5
La Paz, Iloilo
Local Environment Awareness and Protection Philippines (LEAPP), Inc.
(LGU of the Municipality of Leganes)
13,000
6.5
Coron, Palawan
Kaibigan ng Dagat and CENRO-DENR
5,000
0.5
418,077
122.93
TOTAL
Strategic partnerships and memberships
Wonderful partnerships and memberships for the benefit
of the environment are continued with both the public and
private sector in the year 2014.
G4-16
STAKEHOLDER GROUPS FOR GLOBE TELECOM’S ENVIRONMENT PROGRAMS
FOREST BUILDING PROGRAM
BATTERY RECYCLING PROGRAM
Bacolod - Benejiwan Integrated Social Forestry Farmers
Association (BISSFA)
Oriental and Motolite Marketing Corporation
Batangas - De La Salle Canlubang
Evergreen Environmental Resources, Incorporated
E-WASTE RECYCLING PROGRAM
Bohol - Philippine Tarsier Foundation, Inc.
Bulacan - Green Earth Foundation Heritage, Inc.
TES-AMM Philippines, Inc.
CDO - National Union to Restore the Environment, Inc. (NATURE)
BALIK-LANGIS PROGRAM
Cebu - Guibuangan United Coastal Environmental Saver’s
Association (GUCESA)
ABS-CBN Foundation, Inc.
Davao - Save Davao Gulf Foundation, Inc. and DENR-CENRO
Region XI
Guimaras - San Roque Coastal Environment Program Association
(SARCEPA), Inc., La Paz Fisherfolks Aquatic Resources and
Mangrove Management Association (LAFARMA) Inc.
and PENRO, Guimaras
BIODIVERSITY PROGRAM
Cordillera Conservation Trust
Pusod, Inc.
OTHER INDUSTRY ASSOCIATIONS
Tacloban - KJ Ecological Development and Supplies Enterprises
(KJ-EDSE) and CENRO Palo, Leyte
Philippine Business for the Environment
Taytay, Palawan - Pancol Multi-Purpose Cooperative and CENRO
Taytay, El Nido Palawan
Green Philippine Island of Sustainability
DENR - Calabarzon
Corporate Network for Disaster Response
Pollution Control Association of the Philippines, Inc.
Business Continuity Managers Association of the Philippines
“Globe is not only dedicated to growing its business
but is also committed to addressing environmental
concerns and promoting human health amidst
the dynamism of this high-tech industry. Being a
communications provider, Globe takes responsibility
in educating the people on how to dispose of their old
mobile devices and computers as well as end-of-life
battery packs and chargers in the best way possible.”
Yoly Crisanto
Senior Vice President,
Corporate Communications,
Globe Telecom
We care for our people
Globe treats our employees and you, our customers, as
one family, which we collectively call Ka-Globe. Rooted
from our Circle of Happiness, our engaged employees
will do what it takes to delight you by adopting a new
service culture. We have gained the commitment of every
employee to put you first, deliver a wonderful service that
you can rave about and perpetuate brand love.
In 2014, Globe was recognized as Best Workforce by
Sustainability Business Philippines and Best Place to Work
in Asia by Asian Corporate Sustainability Excellence. These
awards are a testament to the initiatives that create the most
wonderful experience possible for over 6,000 employees
nationwide.
Going beyond the satisfaction metric with
sustainable employee engagement
As we continue to work together in transforming our
culture, measurement of employee engagement continues
to evolve as well. Satisfaction metric is no longer enough
as it only measures how an employee feels about their
job and certain conditions within their employment,
while engagement refers to employees’ commitment
and connection to work as measured by the amount of
discretionary effort they are willing to expend on behalf
of their employer. Moving beyond employee satisfaction,
we look for engaged, enabled, and energized employees
to deliver their best performance, and sustain it over
G4-LA4
time. Together, these drivers account for 77 percent
of the variation in engagement. Benchmarked among
Philippine national norm, global telecommunication,
and global high performance companies, we received
above norm of an overall sustainable engagement score
of 87 percent from its highest response rate ever at 99 percent,
approximately two percent higher than the previous year.
Sustainable engagement drivers in 2014 were identified as
empowerment and accountability, leadership, and learning
and development.
Globe employees are also highly engaged at 59 percent,
higher compared to Towers Watson’s 2014 Global
Workforce study of 58 percent of Filipino workforce as
highly engaged.
We also conduct an annual Internal Customer Satisfaction
Survey (iCSAT) to measure how well we collaborate and
work with one another using the same service metrics
we use for our external customers. The survey allows the
company to look beyond the scope of our functions and
recognize that we are all part of delivering Wonderful
end-to-end customer experience. In 2014, Globe attained
the highest iCSAT score since its roll-out.
SUSTAINABLE ENGAGEMENT SCORE
GLOBE SCORE
87
4pts higher than Philippine National Norm
8pts higher than Global Telecommunications
4pts higher than Global High Performing
Overall iCSAT
Score
2014
2013
+41
+11
EMPLOYEE PROFILES BY ENGAGEMENT
DISENGAGED
DETACHED
UNSUPPORTED
HIGHLY ENGAGED
Globe
14%
6%
21%
59%
Global High Performing Norm
14%
11%
23%
52%
Philippine Workforce
14%
10%
19%
58%
CUSTOMER ORIENTATION
PEOPLE ORIENTATION
Commitment to putting
customers first
Building teams
with shared purpose
INNOVATION
ENTREPRENEURIAL MINDSET
Exploration of
new opportunities
SEVEN
LEADERSHIP
COMPETENCIES
Challenges convention
and initiates new learning
EXECUTIVE EXCELLENCE
PERSONAL VALUES
Focuses on
delivering results
Has uncompromising
integrity
STRATEGIC THINKING
Envisions and intuitively
grasps the future, both
of Globe and the industry
Creating wonderful work to build
G4-LA10, G4-LA11
a surplus of leaders “We create wonderful work” is the employer value
proposition of Globe. We continue to partner with 6,182
employees, and provide equal opportunities regardless of
age, gender, religion, and ethnicity in building a workplace
that is dynamic, entrepreneurial, collaborative, and
innovative.
Creating wonderful work always starts with a plan. Every
employee has an Individual Development Plan (IDP)
to know their career path based on current functional
competency, strengths, opportunity areas, and future career
aspirations within Globe and our affiliates and subsidiaries.
The annual Performance Plan Evaluation (PPE) measures
personal contribution to achieve our company goals
through the Globe Way. Part of the rewards system is
the Corporate Incentive Plan (CIP) which is given to
employees who exceed key performance indicators (KPI)
by the end of the year. Top performers for every division
are recognized and these employees who have shown
exceptional performance are acknowledged at the yearly
Globe Excellence Awards.
We believe that each employee has the makings of a leader
regardless of their rank and stature. It is our leadership
and development objective to build a surplus of leaders
to deepen our talent bench and sustain our business
operations. The talent development program is anchored
on The Globe Way, which espouses the company culture,
values, and ideals based on the premise that “people make
the difference.” Careers@Globe is a way to align company
and individual goals by providing a systematic and clear
career path with training and development support. At
Globe, regular career conversations between employees and
their Immediate Superior (IS) are encouraged.
Anchored in our seven leadership competencies, iLead
integrates three targeted development tracks: Executive
Development Program, Emerging Executives Program, and
Young Leaders Program that feed to the next generation
of leaders, ensuring that the culture we want is continually
enabled at every level. Executive Development Program
targets seasoned talents who have the potential to be senior
leaders and business leaders.
Emerging Executives Program, formerly known as Fast
Tracker Program, focuses on mid-career talents who
demonstrate the potential to become senior executives.
Finally, the Young Leaders Program looks at emerging
talents who can assume larger leadership roles. To date, the
program has identified 68 individuals as pipeline successors.
Meanwhile, Globe University enrolls employees in partner
schools, like the Asian Institute of Management and Ateneo
de Manila Center for Continuing Education in order
to take up programs that will hone their leadership and
managerial skills. We give our employees a competitive
advantage by sharpening their business acumen, technical
expertise, communication skills, and other areas of
development based on their job description.
To attract top students in key universities, the Graduate
2 Globe (G2G) program offers internship to highpotential students from partner schools which can spark
a possible career at Globe. Under this is the Management
Development Program, spanning 12 months where the
student-interns are assigned different job roles in the
organization, lending their insight and energy to the
company’s projects. We extended learning further to our
employees’ children with the Junior Mobile Wizard as it
offers part-time job experience with programs around basic
selling skills in Globe stores around the country.
G4-LA9
AVERAGE TRAINING HOURS
BY EMPLOYEE CATEGORY*
2014
2013
Senior
Management
Band D & E
32.32
35.59
Middle
Management
Band C
17.30
16.93
Rank and File
(Staff)
CBU, Band A & B
12.56
22.53
Immersion in the culture of service begins at the earliest
stage possible. In 2014, the first-ever Globe Game
Changer Challenge (GGCC) was launched. A competition
designed to instill the spirit of service and innovation in
young minds, it attracted 300 outstanding students from
the country’s top schools, such as the University of the
Philippines, Ateneo de Manila University, University of
San Carlos, Ateneo de Davao, and De La Salle University
Manila. The final 25 acquired a deeper and more insightful
understanding of the Globe Telecom business through a
series of immersions. They were then tasked to work on
big ideas that would enhance the Filipino digital lifestyle.
Closely mentored by Globe experts and senior leaders,
emerging victorious was the team of five from different
schools in the country. The winners were rewarded with
exclusive immersion in the Singtel Innovation Center.
The first GGCC champions also gain the opportunity
to be part of the company’s Management Development
Program Batch 2015 as they have exhibited the drive for
understanding the customer.
Ensuring a safe and healthy workplace
G4-LA5
Globe maintains a secure and happy environment for
our employees, following the standards on Occupational
Health & Safety Management System (OHSAS 18001).
Launched in 2010, our comprehensive Occupational
Safety and Health Policy is committed in providing the
best protection for the health and safety of our employees
and the communities surrounding our operations. This
includes requiring all employees to undergo annual physical
examination to gauge our current health and physical
condition. The result will then be used by our in-house
health adviser located at the TGT Clinic to create a
personalized wellness program to improve our overall health
with quarterly consultations to check if the program is on
track and set the baseline for next year’s wellness program.
*There are other training programs (i.e. vendor –sponsored training on
technical and technology products) availed by Globe employees outside
the Globe University which are not captured in the data.
In addition, Globe has partnered with St. Luke’s Medical
Center-BGC in order to bring various health lectures
and seminars on relevant health topics like heart disease
prevention, anti-obesity, diabetes, family planning,
hepatitis, drug abuse, and more. Routine flu and Human
Papillomavirus (HPV) shots were also made accessible to
all employees, who also receive timely information on the
prevention of such diseases.
Meanwhile, our health and safety committee, which
comprises 11.42 percent of our total number of employees,
assesses all health and safety hazards in the workplace and
the communities and provides programs to eliminate and
address these incidents. Aside from the health lectures,
continuous training and awareness programs on health and
safety are also conducted to relevant employees.
The Globe way: guiding the path toward a
wonderful world
G4-LA9
Globe keeps in mind the principle in which we live by and
conduct ourselves in The Globe Way. Our corporate values
have always served as aspiration and motivation in how we
treat each other as colleagues; how we treat our customers,
our suppliers, our partners, and the communities where we
live in.
AVERAGE TRAINING HOURS ON HEALTH
AND SAFETY BY EMPLOYEE CATEGORY
2014
2013
All
9.71
42.28
CBU Only
16.18
47.87
G4-SO3, G4-HR3, G4-HR4, G4-HR5, G4-HR6, G4-HR8
Corporate citizenship is one way we practice living out
The Globe Way. Citizenship expresses the responsibility
and determination we take toward meeting our ethical,
legal, and financial responsibilities as an individual. Taken
collectively, this responsibility expresses the character of the
Globe community in which we all belong and care for.
RATES AND TYPE OF INJURY, OCCUPATIONAL
DISEASES, FATALITIES BY REGION
G4-LA6
YEAR
TOTAL NO. OF
EMPLOYEES
TOTAL
INCIDENTS
TOTAL
ACCIDENTS
RATE OF ACCIDENTS
PER EMPLOYEE
2014
6,097
224
7
0.11%
2013
5,987
330
11
0.18%
TRAINING AND
AWARENESS PROGRAMS
G4-LA8
Accident / Incident Reporting
Loss Control Management
Advanced Defensive Driving
Safety Audit
Basic Occupational Safety and Health
Smoke-Free Globe Campaign
Confined Space Safety
Random Drug Testing and Awareness
Construction Safety Management
Training on Greenhouse Gas Accounting
Electrical Safety
Emergency Preparedness and Management
Safety, Health, and Environment (SHE) Awareness
Outside Plant Telecom Safety
Industrial First Aid and Basic Life Support
Industrial Climbing, Hauling and Rope Access
Pollution Control Officer Training
Water Safety and Rescue
Radiation Safety Officer Training
Construction Occupational Safety and Health
The Board of Directors and Globe employees, including
our subsidiary and affiliates, are subject to the Globe Code
of Conduct, which is to protect the company’s interests
in consistently creating a wonderful world for everyone.
The sanctions apply especially to major offenses related to
corruption, extortion, bribery, or any action that disrespects
the corporate values and damages the reputation of
the company.
Throughout the year, we received reminders to be kept
abreast of our policy and ethical practices expected of a
Globe citizen. Employees were required to submit related
party and gift giving disclosures to Human Resources. We
were also invited to attend trainings and complete online
courses on whistle blowing, corrupt and unethical practices,
honesty and integrity practices, and information security
protocols.
On the other hand, in conformance with the Department
of Labor and Employment’s (DOLE) Collective Bargaining
Agreement (CBA), the Globe Telecom Employees UnionFederation of Free Workers (GTEUFFW) remains active
to pledge the right of every Ka-Globe to form a collective
bargaining unit. All employees are allowed to participate in
CBA and through GTEU-FFW, everyone is informed and
made aware of the mandate. With regards to enhancing
cooperation, productivity, customer service, and other
policy and procedural issues affecting the employees,
a Labor Management Council is present to provide
assistance. Since part of the CBA is to address the health
needs of every employee, medical, dental, and optical care
services are provided by the company at a certain expense
with a corresponding salary deduction depending on the
total cost. Emergency loans for health services can also
be availed by our employees with immediate dependents.
Another component of CBA is the family planning
program and services. Recreational activities encouraging
employees to further encourage camaraderie and friendship
is the key focus.
Globe complies with RA 7160 or the Special Protection
of Children Against Child Abuse, Exploitation, and
Discrimination Act and observes the principles of the
Human Rights Act and Child Labor Law. Benchmarking
such regulations generate a happy workplace without
presenting any fear of discrimination or violation towards
any employee. We do not condone the violation of the
rights of indigenous people, nor doe we promote any
operational activities that would pose hazardous risks or
damages to children or young employees.
G4-11
PERCENTAGE OF EMPLOYEES
COVERED BY CBA
Non-CBU
94.19%
CBU
5.81%
Globe Telecom provides a 15 percent above-minimum
wage to our employees as covered by the Collective
Bargaining Agreement (CBA).
G4-EC5, G4-LA13
EMPLOYEE MINIMUM WAGE
2014
2013
DOLE Daily
Minimum Wage
466.00
466.00
Globe Daily
Minimum Wage
466.00
467.38
0.000%
0.296%
G4-EC5, G4-LA13
RATIO OF BASIC SALARY OF MEN TO WOMEN
BY EMPLOYEE CATEGORY
2014
2013
Staff
1.13
1.13
MIddle
Management
1.08
1.08
Senior
Management
1.05
1.08
Employee programs that cater to the unique
needs of every employee Employee volunteerism is not merely an altruistic initiative
of Globe. Driven by our commitment to sustainability,
employee volunteerism enables us to make a wonderful
tomorrow through nation-building. We published our
employee volunteer manual in the internal HR portal so
that our employees will understand our Corporate Social
Responsibility (CSR) initiatives and the numerous ways
they can help.
Globe has two kinds of volunteering programs: activitybased volunteering and skill-based volunteering. Activitybased volunteering consists of one-time activities with
the objective of contributing to our efforts in our various
advocacies. Skill-based volunteering involves using
individual or collective corporate expertise through either
pro-bono services or skill transfer or capacity building to
support the work of a partner community or organization.
In 2014, we introduced the volunteer time-off policy to
promote volunteerism across the company and to enable
our employees to share in our desire to contribute to
social development. Employees are encouraged to avail of
VTO for participation in company-approved volunteering
activities that fall during work hours. A total of 452 VTO
was availed in 2014 contributing to nation-building.
To ensure that employee volunteerism is maximized and
effectively managed, a volunteer management system is
developed to ensure that there is a standard way of engaging
volunteers. A standard system will help ensure a common
experience that will maximize volunteer participation and
prevent inconsistencies in volunteer management practices.
Globe continues to offer competitive employee benefits.
The Flexible Benefit (FlexBen) plan allows customization
of available benefits to suit the needs of each employee and
their families through an online portal. Regular company
benefits are composed of medical, life insurance, disability,
retirement, and separation provisions, and these are readily
available in our internal Human Resources portal. Interestfree emergency and non-emergency company loans are
offered, and also Employee leaves such as sick, vacation,
parental, and special leaves. We also provide a balance
between work and life through various engagements
like holiday-themed events, after-office gatherings,
volunteerism, and “little surprises” to cap off the day. In
addition, we also promote wellness by opening a standard
full-court basketball and Active Gym inside The Globe
Tower complete with equipment and fitness classes like
yoga, Zumba, and TRX.
COMPOSITION OF WORKFORCE
G4-9, G4-10, G4-LA12
GENDER
REGION
AGE
MALE
52%
3,245
UNDER 30
22%
1,386
LUZON
84%
5,167
FEMALE
48%
2,937
30-50
75%
4,610
VISAYAS
10%
614
OVER 50
3%
186
MINDANAO
6%
401
COMPOSITION OF GOVERNANCE BODIES
BOARD OF
DIRECTORS
G4-9, G4-10, G4-LA12
% MALE
% FEMALE
% UNDER 30
% 30-50
% OVER 50
100%
0%
0%
0%
100%
NUMBER AND RATE OF EMPLOYEE TURNOVER
BY GENDER, AGE GROUP, REGION
G4-LA1
GENDER
AGE
REGION
MALE
5%
286
UNDER 30
3%
165
LUZON
7%
434
FEMALE
4%
226
30-50
5%
326
VISAYAS
1%
48
OVER 50
0%
21
MINDANAO
0%
30
RETURN TO WORK AND RETENTION RATES
AFTER PARENTAL LEAVE BY GENDER
G4-LA3
Number of employees
Availed of paternity/
maternity leave
Returned from
paternity/maternity
leave (10 days)
Returned from
paternity/maternity
leave (60/78 days)
and stayed for 1 year
MALE
656
100%
100%
100%
FEMALE
238
100%
100%
100%
Gender
G4-EC3, G4-LA2
BENEFITS FOR FULL-TIME EMPLOYEES THAT ARE NOT PROVIDED
TO TEMPORARY OR PART-TIME EMPLOYEES
HEALTHCARE
BENEFITS
SECURITY AND
PROTECTION
BENEFITS
FINANCIAL
ASSISTANCE
TIME-OFF
AND LEAVE
BENEFITS
• Health Insurance - Group
Hospitalization (In-Patient)
Plan
• Outpatient Healthcare
• Outpatient Consultations/
Diagnostics
• Outpatient Medicine
• Reimbursement
• Dental Services
• Optical Services/Subsidy
Maternity Pay
• Work-Related Accident
or Injury
• Other Outpatient Benefits:
Free medical consultations at
company designated clinics
• Group Term Life Insurance
• Hazard Insurance
(based on role)
• Retirement
OTHER
BENEFITS
• Longevity Awards
• Handyphone Postpaid Plan
Availment
• Educational
• Rice Subsidy
• Calamity
• Bereavement
• Death
COMPANY
LOANS
• Emergency and
non-emergency loans
• Vacation Leave
• Short Term Sick Leave
• Long Term Sick Leave
• Paternity Leave (10 days)
• Maternity Leave
(60-78 days depending upon
type of delivery)
• Special Leave for Women
(60 days)
• Leave Due to Illness in the
Family–Confinement
• Solo Parent Leave (7 days)
• Court Subpoena Leave
Additional benefits for CBU members:
Additional benefits for regular employees:
• Leave due to illness in the family
(non-confinement)
• Bereavement leave
• Calamity leave
• Additional day-off
• Paid time-off
• Car plan/company car program
(for managers and executive levels)
• Other cash allowances
"Our Circle of Happiness philosophy is simple—
happy and engaged employees deliver wonderful
customer experiences and strong business
growth. When employees are committed to
serve customers, this translates to a strong brand
experience that people love and connect with.
We continue to create value through our
employees and we make sure that they enjoy
their workplace environment, allowing them to
reach their full potential, especially as we
develop new leaders.”
Renato Jiao
Chief Human Resource Officer,
Globe Telecom
We have positive societal impact
Corporate Social Responsibility (CSR) lies at the heart of
Globe Telecom. We believe that integrating our business
with social responsibility makes our brand meaningful
for you, our customers. At Globe, CSR is not only
about doing programs for environment care, human and
community development, but also to express our genuine
and innate care for you. Through Bridging Communities,
we are committed in creating shared value for you, our
communities, and our business.
One of the key programs is the Global Filipino Schools
(GFS). Since 2012, Globe has equipped public high
schools with the infrastructure and internet connectivity to
boost the integration of information and communications
technology (ICT) in the classroom. In preparation for the
establishment of these schools, teachers are trained on ICT
education and project-based learning through the Global
Filipino Teachers program so they may maximize the
resources provided to their school.
Aligned with our Corporate Social Responsibility
(CSR) policy, Globe aims to transform and empower
underserved communities through innovative solutions
in order to nurture a better environment. Through
CSR, we are committed in creating shared value for
you, our communities, and our business. We also adopt
the best practices of the international standard for social
responsibility, ISO 26000. Doing so enables us to drive
sustainability across the organization and seek continuous
innovative solutions in creating a wonderful world. The
standard also helps guide us in integrating our social and
environmental initiatives with our core business strategy to
be a sustainable organization.
To address the challenge of deploying fully-furnished
computer laboratory, Globe deployed a faster and
more cost-effective innovative tool: its very own mobile
laboratory, consisting of netbooks, mobile projectors,
printers, and sound systems for use of homeroom teachers.
Since the mobile laboratory is easier to implement in
remote provinces, we will be able to shape more of the
Filipinos’ digital lifestyle.
Providing access to excellent quality
education through ICT
Under the CSR Learn pillar, Globe believes that all
Filipinos should have access to excellent quality education.
Using traditional and alternative learning techniques, we
strive to ensure that underserved schools and students are
able to compete on a level playing field with those from the
private sector. By transforming the learning environment
and providing opportunities for accessing quality education,
we pave the way for more Filipinos to secure a
brighter future.
By end 2014, Globe was able to transform a total of 11
schools into centers of ICT excellence and innovative
teaching methods that will set the stage for 21st century
learning. In the coming years, we will be working with
Ayala Foundation to bring the program to more schools.
BPI Globe BanKO: making banking accessible
to more filipinos
BPI Globe BanKO, a joint venture between Globe, BPI,
and Ayala Corporation, commits to changing our society
and improving the lives of underserved Filipinos. We hope
to continue making banking accessible to more Filipinos
through mobile banking services and to forge stronger
partnerships with organizations that share our vision of
financial inclusion for all Filipinos.
With the common goal of improving the lives of nearly
80 million Filipinos at the “base of the pyramid,” BanKO
and the Department of Social Welfare and Development
(DSWD) conducted a series of free financial literacy
seminars and opened bank accounts for the DSWD’s
Pantawid Pamilya beneficiaries since April 2014, reaching
13 regions across the country—from urban areas such as
Payatas in Quezon City to remote locations like mountain
barangays in Tuburan, Cebu, and the island of
Culion in Palawan.
Ranging from the basics of saving to detailed walkthroughs
on how to supplement their income using BanKO’s mobile
banking services such as BuyLoad and business loans,
the Pantawid Pamilya beneficiaries gained much-needed
support and information to help improve their living
conditions and achieve financial security.
This joint financial education program was recognized with
the Social Impact of the Year Award for Mobile Financial
Services in Emerging Asia, a citation presented by the
international aid organizations FHI 360 and the U.S.
Agency for International Development (USAID) in the
Mondato Summit.
To date, there are over 145,000 beneficiaries who have
active BanKO accounts which have now reached
P14.5 million in total deposits.
Empowering communities for disaster
preparedness and sustainable livelihood
Over the years, Globe learned the importance of quick and
efficient communication especially in times of a disaster.
Through the Serve pillar of our CSR, we came up with
a program to ensure communities are ready, responsive,
and resilient at all times by initiating a community-based
disaster risk reduction and management program to help
communities prepare for possible emergencies during the
rainy season such as flooding, landslides, and strong winds.
In 2014, the pilot implementation was in the towns of
Malinao, Albay and Mercedes, Camarines Norte in the
Bicol region. Using the Globe SMS Broadcast Facility,
municipal mayors will have direct contact with their
barangay captains for faster coordination and immediate
download of relevant and critical information. The
barangay tanods will also undergo capability building on
Basic Weather 101 lessons and Basic Emergency Response
Training. The program also equips municipalities with
mobile phones, SIM cards, uniforms for nightly duty, and
personal accident insurance via SMS registration. The SIM
cards are part of the database to which the municipal mayor
has direct access. In addition, mobile phone units were
given to 26 barangay captains in Mercedes and
29 in Malinao.
Globe is very active in disaster risk management and is in
fact a partner of the Department of Education’s Disaster
Risk Reduction Management Office, supplying the
government agency with mobile and internet support for
monitoring purposes whenever there are calamities.
G4-EC9
The country needs leaders and duty-bearers who exercise
the ability and integrity to build a nation. From providing
access to basic social services, to ensuring the safety and
well-being of their respective constituents under any
circumstances, Globe empowers them to be catalysts of
positive change in their communities. In 2014, a total of 33
municipalities and cities received access to basic
social services.
Globe also partnered with Weather Philippines to power
420 of their automated weather stations (AWS), to localize
and bring real-time weather updates to the general public.
Using Globe SIM cards, the automated weather stations
can give accurate data on wind speed and direction, average
rainfall, and humidity within a five-kilometer radius every
30 minutes. These data can be accessed through the website
www.weather.com.ph.
This partnership is part of Globe Telecom’s communitybased disaster risk reduction program where localized
and accurate weather information is given to key decision
makers in the LGU to properly execute plans during
disasters and with the goal of creating disaster resilient
communities.
In addition, through the CSR Prosper pillar, Globe believes
that everyone should benefit from the country’s economic
growth. In providing sustainable livelihood and financial
services to those in underserved communities, we hope to
offer viable economic opportunities, and with these, new
possibilities for prosperity. As of 2014, our community
partners generated P6.6 million in revenue through
our programs.
One key programs is the My Fair Share program,
integrated with Globe myBusiness in providing local
producers, micro-entrepreneurs, and social enterprises
with information and communications technology (ICT),
capacity building support, and market access. Through
these resources and opportunities, they are able to sustain
their businesses, and achieve greater sale and profitability.
Bayani Brew as its beverage of choice at The Globe Tower.
Within The Globe Tower alone, an average of 1,397 bottles
of concentrate have been sold monthly ever since Bayani
Brew was supplied in conference halls and cafeteria in
September 2013. This provided Bayani Brew an additional
gross revenue stream of an average P71,068 monthly and
enabled more support to the GK Enchanted Farm. To date,
Bayani Brew has garnered more than P550,000 in gross
revenue from concentrate sales alone in The Globe Tower
while Globe provides its employees and guests freshly
brewed, healthy, delicious, and indigenous iced tea.
The sales Bayani Brew generated from supplying beverages
at The Globe Tower enabled it to purchase a delivery truck
and set up a warehouse at the area. These improvements
now enable the business to deliver supplies promptly
around the central business district, which accounts for
most of its sales channels and growth. They expanded
to selling its products at outlets that include S&R
shopping centers and in other Ayala-owned ventures
such as convenience store chain Family Mart. Through its
nationwide reach, Globe also provides Bayani Brew with
constant and reliable communication with all its staff and
communities with which it works. In all, Globe and Bayani
Brew have shown the good that could come out when great
ideas are given the support and care it needs to flourish.
Bayani Brew is one of the micro-entrepreneurs which
have been a great success from the program. Bayani Brew
is a start-up social enterprise based in Gawad Kalinga
Enchanted Farm that produces all-nutritious, delicious,
and proudly Filipino beverages that are naturally brewed
from indigenous ingredients sourced from organic farming
communities. Integrating CSR in procuring and serving
beverages to its guests and conference rooms, Globe serves
CSR PILLAR ACCOMPLISHMENTS
G4-EC7, G4-EC8, G4-SO1, G4-SO2
Market access, capacity building, and financial assistance enabled partner social
and micro-enterprises to generate a combined revenue of P6,624,200.
PROSPER
Bayani Brew
TGT Bazaars
Bote Central Coffee
Hineleban Coffee
Custom Made Crafts Center, Inc
Pusod, Inc.
Ecoingenuity
Fair Play for All Foundation
Joomajam
DSWD Amax Retailers
Gifts and Graces
Covering a total of 224,162.17 hectares, Globe partner environmental organizations
and employees were able to plant 320,000 trees.
CONSERVE
LEARN
Sangkalikasan Producer Cooperative
Foundation for the Philippine Environment
Philippine Seatizens, Inc.
Pusod, Inc.
Carood Watershed Management Council
Equipped with the latest tools and methodologies, 7,227 teachers were able to bring 21st century
learning to 709,174 students in 1,467 schools across the country.
Globe CSR provided 466,742 families in 33 cities and municipalities with access to social and health services.
SERVE
TxtHIV
Access Health
Community-based Disaster Risk Reduction &
Management program
rCHITS
iNanay
Hopeline
A total of 1,926 volunteers shared their time, treasure, and talent with CSR partners and
communities and raised P1,164,181.87 in funds for various advocacies.
GIVE
Cordillera Conservationn Trust
Dream Big Pilipinas
Philippine Seatizens
VSO Bahaginan
Habitat fo Humanity
Teach for the Philippines
DSWD
SOS Children’s Village
Gawad Kalinga
Haribon
“Connectivity is critical for these budding
social entrepreneurs, our new breed of
heroes who are working to develop and scale
their business models toward more inclusive
growth for our country. We thank Globe for
never leaving the poor behind.
Walang iwanan! ”
Tony Meloto
Founder, Gawad Kalinga
We provide meaningful products
and services G4-EC7
"This project not only highlights how our
Globe recognizes that Filipinos today live in a highlyconnected world. A robust and reliable infrastructure is
thus needed so you can get the best experience and enable
your digital lifestyle. We celebrate digital innovation as we
bring the latest trends, applications, and world-class services
that will enrich your mobile experience that answer to your
current needs and demands, and anticipate yourneeds in
the future.
Modernized and green network
Now bearing the fruits of its transformation initiatives,
the Globe mobile network reached 100 percent 3G
capability in June 2014 and completed its 4G roll-out
with HSPA+ coverage around the archipelago in October.
The modernized network will strengthen our capability to
provide a wonderful digital lifestyle experience to you and
our other 46 million customers, as you will require faster
data connectivity and bandwidth-intensive multimedia data
applications, such as video and photography. The network
also helps underpin economic growth in the country as new
technologies enable Globe to provide the required capacity
and performance for the rapidly-growing data consumption
of your business enterprises. Globe Telecom’s pervasive
4G HSPA+ technology is most relevant to businesses that
are looking for ways to enhance productivity and lower
costs by adopting newer technologies that require fast and
reliable data connectivity. This transformation initiative
also enhances in-building coverage in major malls, hotels,
hospitals, major highways, and airports, further enriching
your experience where it matters.
The completion of its modern network with superior data
speeds was showcased when it brought to the Philippines
the world’s premier motorsport – Formula One – through
an event in Manila dubbed “Slipstream.” Anchored on the
message, “See fast. Hear fast. Be fast,” Slipstream offered
a holistic experience of speed, turning the country’s fastest
rising business district into a race track where Lotus F1
LTE-TDD technology is expanding, but
also continues the strong momentum
of mobile ultra-broadband access in the
Asia-Pacific region. As a key provider of
infrastructure for some of the largest
LTE network deployments in the world,
Alcatel-Lucent's support for Globe
Telecom's network expansion program
is a further milestone in our growing
global leadership in mobile ultrabroadband access."
Michel Combes
CEO, Alcatel-Lucent
Junior driver Marlon Stockinger held a racing exhibition, a
not-so-common sight yet exciting experience for Filipinos.
The event was a celebration of Stöckinger’s road to F1
and Globe Telecom’s latest milestone on our largest 3G &
4G coverage, enabling you to browse the internet at a fast
connection speed. As of end 2014, Globe has a total of
6,227 sites.
In partnership with Alcatel-Lucent, Globe is expanding
its LTE-TDD and LTE-FDD footprint in the Visayas
and Mindanao, activating its first site in Lahug, Cebu
City in September 2014 for its mobile ultra-broadband
infrastructure. The rollout is part of its continuing adoption
of more advanced technologies for better connectivity
experience, higher network capacity, faster transmission
speeds, addressing the ever-increasing demand for fast
and reliable broadband service. The project also supports
the Philippine government’s thrust to expand the reach of
broadband internet services which has been emphasized
as an area for national improvement. Globe will deploy
Alcatel-Lucent’s LTE Radio Access Network (RAN) in
approximately 1,200 sites, along with a converged network
management and network security system to manage and
control the network equipment on an end-to-end basis.
In the same year, the Southeast Asia-Japan Cable (SJC)
system, operated by an international consortium of leading
telecommunications and technology companies that
includes Globe, began implementing a network upgrade to
further enhance capacity amid steady growth in bandwidth
demand in the region. The upgrade of the undersea
cable system brings an increase of 6.5 terabits per second
of capacity utilizing the latest 100 gigabits per second
transmission equipment. The sharp increase in transmission
technology from the usual 10 gigabits per second, followed
by 40 gigabits per second technology, underscores the
upsurge in internet usage especially mobile internet. The
SJC upgrade allows better network availability and delivery,
providing additional support for expanding business
requirements for data. TE SubCom was commissioned by
the SJC consortium to carry out the network upgrade.
“Globe is proud to offer service for the
Meanwhile, the Southeast Asia – United States (SEA-US), a
consortium of seven global telecommunications companies
that includes Globe, agreed to construct and operate a new
submarine cable system that directly connects Southeast
Asia and the United States with NEC Corporation as the
system supplier. The SEA-US project will enable Globe to
meet tomorrow’s bandwidth needs.
The project will also add even more diverse options for
companies to connect to the US. The SEA-US submarine
cable system links the five areas and territories of Manado
(Indonesia), Davao (Philippines), Piti (Guam), Oahu
(Hawaii, United States) and Los Angeles (California,
United States). The system will be approximately 15,000
kilometers in length, avoiding earthquake prone areas in
East Asia, and thereby helping ensure stable connectivity.
The network transformation does not only focus on
deploying technologically-advanced solutions but
also making it an even more ecologically-responsible
organization by enabling the business to operate through
green practices. Globe initially rolled out fuel cell systems
in select cell sites, replacing the traditional diesel generator
set (genset). These provide a back-up power solution in
cell sites identified as most critical in order to ensure the
delivery of our telecommunication services during crisis
situations. The fuel cell is powered by methanol fuel, and
is a green power solution that is silent to operate and with
negligible emission compared to diesel generators.
The installation of fuel cell systems in our cell sites is in line
with the company’s network resiliency and preparedness
plan to ensure our customers have access to voice, SMS,
and data services during times of emergencies when
availability of communication lines is most critical. Fuel cell
systems provide a cost-effective and reliable alternative to
batteries and generators, requiring only a small battery to
start which equates to a smaller cooling system requirement.
Providing back-up power solutions for our cell sites
form part of our business continuity program, aimed at
adequately equipping usto respond and address disruptive
incidents such as natural calamities. To date, 20 cell sites in
Metro Manila have fuel cell systems whose capability was
tested during typhoon Glenda.
global Filipino community. Whether they
are permament migrants or working in
a variety of sectors, they have already
embraced these countries as their
second home but continue to find ways
to keep in touch with family
in the Philippines.”
Rizza Maniego Eala
Senior Vice President, International Business,
Globe Telecom
Globe continuously reduces the carbon footprint of its
network operations with various solutions that further
strengthen ourecological drive. Conversion of our indoor
cell sites into outdoor models to reduce air conditioning
costs is still being implemented. In step with our efforts
to build more eco-friendly base transceiver stations sites,
we installed solar-based power solutions in cell sites with
no commercial power or those that are purely dependent
on fuel. Globe cell sites with high fuel consumption and
frequent power outages were provided with alternative
energy sources that include deep cycle battery solution
which ensures storage of electricity to provide a reliable
source of constant energy. Furthermore, some cell sites
that were identified as the most expensive to operate
were equipped with intelligent gensets that make use of
alternative energy sources including solar, wind energy and
fuel cells, as applicable.
Presently, a total of 613 out of the 6,227 Globe sites have
already been transformed into a sustainable infrastructure.
Serving Filipinos across continents
Wider local reach
Globe goes beyond borders to serve over 11 million
Filipinos living and working in over 70 countries around
the world by providing you with the best options to stay
connected with your loved ones back in the Philippines.
The company now has robust retail presence in eight major
overseas Filipino markets: the United States, the United
Kingdom, Italy, Spain, the Kingdom of Saudi Arabia,
Canada, Hong Kong, and Singapore.
Looking to cement its leadership in the postpaid business,
Globe expanded its sales distribution channels to beef up its
postpaid customer base with an exclusive partnership with
Allphones, an Australian-based telecoms retail company.
With the collaboration, we widened our reach to acquire
new subscribers, which currently include the Globe Stores,
Globe Hotline, the Globe website, and other alternative
sales channels. Aligned with creating a wonderful world
for our customers, Allphones stores provide a tabletbased, digital, and paperless process for faster, safer and
more seamless plan applications. Allphones stores offer
the latest mobile phone models bundled with the suite
of fully-customizable Globe postpaid plans. Through
these efforts, Globe seeks to become a part of every
person’s neighborhood in every corner of the world. As
of date, Globe has a total of 138 Globe-owned Stores, 64
Allphones, and 73 Premium Dealer-owned Stores.
In 2014, Globe further expanded its footprint in Europe
with the establishment of Globetel Internacional European
Espana S.L. (Globetel Espana), the newest member
of the Globe group of companies, handling various
telecommunications services such as voice, SMS, load
top-up, and mobile data requirement in Spain. Before
the year ended, we opened our second store in Italy
close to the termini station, which is the main railway
station of Rome, to better serve OFW’s in Italy. We also
signed a memorandum of understanding with Ingenium
Outsourcing Services, S.L.U. (IOS), a mobile virtual
network aggregator based in Madrid, to run the operations
and solidify our European presence, and the combined
Filipino population of those working in a variety of sectors,
permanent migrants, seafarers, and those visiting for
business or leisure. With this development, Spain became
the eighth country where we have robust retail presence.
Complementing the establishment of Globe Mobile
Italy S.r.L. (GMI) in 2013, we marked another corporate
milestone in 2014 by expanding our business operations
overseas with the opening of the first international Globe
Store in Milan, Italy, home to a third of the 200,000-strong
overseas Filipino community. The Globe Store, boasting of
the same cutting edge look-and-feel and retail experience
of our Philippine Globe stores, is located near the famous
Duomo where it will offer a variety of telecom services such
as the Globe local Italy SIM with the best call and text rate
and prepaid load cards in various denominations.
Taking a serious stance on consumer
protection G4-PR3, G4-PR6, G4-PR8
To create a wonderful world for our customers, partners,
community, and the nation, Globe puts you, our
customers, first.
We conform to fair, truthful and accurate advertising.
All our products and services undergo approval from the
National Telecommunications Commission (NTC) and the
Department of Trade and Industry (DTI) prior to being
launched. All the advertisements are also in fulfillment of
the requirements of the Ad Standards Council (ASC).
We also regard your privacy with utmost importance
through the Data Privacy Policy. We take paramount
care in protecting your data, personal and non-personal
information. We only want the happiest customers so
we commit ourselves to abide by GSM (Groupe Speciale
Mobile) Association (GSMA)’s high-level privacy principles
based on internationally recognized and accepted principles
on privacy and data protection.
As such, we secure and protect your personally indentifiable
information (IPII) with proper safeguards to ensure
confidentiality and privacy; prevent loss, theft, or use for
unauthorized purposes; and comply with the requirements
of the law. We do not sell your personal information to
anyone for any purpose. We also do not use nor share your
personal information with content and/or information
providers without your prior request or consent.
We keep our records as accurate as possible. If your personal
information is wrong, we provide you with various channels
to update it such as contacting Globe Customer Care
(+632 7301000 or 211 using your mobile phone) or your
relationship manager, as may be applicable; or by visiting
any Globe Store or our website at www.globe.com.ph.
When disposing of your information, we take reasonable
measures to ensure that it is done properly and is not
accessible to the public.
We are not responsible for information, content,
application, product or service that we do not provide.
Since we value or customers, we take measures to fight
spam, fraud or any unauthorized messages that traverse our
network.
After comprehensive research on the issue, we have learned
three very important things about spam SMS: (1) sources
where people’s numbers are received can come from
anywhere, from where you top-up your load to something
completely random as mobile phone numbers are only but
a series of digits, (2) companies and brands mentioned in
these types of SMS are just as responsible of the spamming
that their agents and employees practice, (3) there is lack in
awareness of the processes we have in place to address spam
and therefore no reports were also being sent in.
To address this, we launched a campaign called #StopSpam
led by a visual social networking sites Twitter, Facebook,
Instagram, and bloggers to annouce the #StopSpam
campaign. Traditional communication through news and
public affairs program on TV and radio were also used to
educate and encourage people to report malicious spam
messages. It is through this campaign where we could
crowdsource reports and put an end to the scammers’
services and get you, our customers, to support. Where you
once felt helpless, you were suddenly empowered and can
now take action against scammers through this campaign.
Globe was able to effectively educate netizens on where
these unsolicited messages were coming from and what they
can do about them. You can report spam messages through
chat (http://chat.globe.com.ph), the Globe contact page
(http://globe.com.ph/talk2globenow), and by tweeting @
Talk2Globe with the hashtag #StopSPAM. From there,
Globe customer service agents will attend to your report,
verify, and finally cut off the spammer’s services. We also
created a dedicated page (http://www.globe.com.ph/
stopspam) for this type of report where identified numbers
are initially sent warnings, after which they are blocked
from the network if they are reported to the website the
second time.
Globe also cracked down on companies involved in spam.
We asked the NTC to order health insurance company
Caritas Shield Inc. the payment of the appropriate fines for
sending spam. Globe asked the NTC to permanently bar
Caritas and its agents from sending spam texts.
Lastly, to protect you, we created an automatic spam
filtering system that keeps you from receiving these
unwanted messages. In 2014, close to 2 million spam and
scam messages have been blocked by the system, at an
average rate of 50,000 blocked messages per day. In early
October, this peaked to as many as 117,000 messages daily
after we have integrated our postpaid customers into
the system.
To further deter spammers and scammers, Globe also
temporarily disconnected over 1,600 mobile numbers
that have been identified as constant sources of unwanted
messages. Voice, SMS, and data services to these numbers
will only be restored if the user contests the disconnection
and provides adequate proof that they are not
text spammers.
Experience and design creating
a wonderful customer journey
With the aspiration to drive superior user experience as a
competitive differentiator, the service creation process was
changed to ensure that experience design as a discipline
becomes deeply entrenched in the product development
process. The Touchpoint Experience and Design group
at Globe ensures a seamless and consistent experience
across key touchpoints (web, mobile apps, in-store and
via traditional channels like SMS, USSD, OTA) where
you interact with us and our products and services.This
combines the talents and experience of web developers, user
experience architects and designer teams into a single group
that will drive the value of superior experience throughout
the customer’s lifecycle.
Thanks to our genius developers and experts who
conceptualized and produced the applications with such
compelling functionalities and features coming from
touchpoint experience and design insights for modern
smartphones, Globe has unveiled its own suite of apps that
will address the needs of mobile phone users. Globe Mobile
Apps, namely GCloud, GService, GDeals, and GMovies,
are all designed to suit the interests and lifestyle of today’s
smartphone owners, which includes account management
and personalized services, financial services, movies, and
virtual secured storage.
If you’re a movie lover, meanwhile, you can skip long lines
and reserve choice seats with GMovies. With this mobile
app, you can buy tickets or reserve seats using promo codes,
MasterCard or Visa credit cards, or MPass, after which the
tickets will be sent to your smartphone. With GMovies,
you can also view show times in some of the country’s
largest cinemas, and even watch trailers of movies currently
shown in the country.
Then there’s GDeals, perfect if you’re looking for great
discounts, freebies, and offers. The app collects all deals
from different deal sites and puts them all together in one
place. It also eliminates the need for you to print vouchers
because you can buy deals directly via the app and pay
for it using your load credit, credit card, or on a cash-ondelivery basis.
We also make it easier for you to check your account
details and other Globe services by giving youmore ways
to do so. GServices, for example, is an app that enables
you to manage your accounts on your phone if you’re a
Globe Postpaid or Prepaid subscriber, check your balance,
subscribe to promos, redeem rewards, and find the nearest
Globe store, just to name a few. Since the app is zero-rated,
you can use the app without it affecting your mobile data.
Globe Cloud enables you to backup your contacts,
messages, photos, music, and videos from your mobile
phone to a secure cloud connection. You can then access
these files and media later on from your smartphones,
tablets, computers, or any mobile browser. Globe Cloud
can even be connected with the your other existing personal
storage accounts, such as Dropbox, Facebook, and Picasa,
so that you can access all your files in one place. The app
is downloadable via the Google Play Store or the iTunes
App Store, and comes with a free 1GB storage. If you need
extra space, you may avail of these through Globe Telecom’s
affordable plans starting at P15 per month for 1GB and
P499 per month for 100GB storage.
“The upgrade has greatly improved network
performance and capacity amid growing
customer preference for mobile devices such
as smartphones and tablets. The strategy is
to provide LTE infrastructure in areas where
there is a high prevalence of smartphone use
such as in major CBDs to ensure greater and
more stable LTE coverage and thus improve
affordability of mobile data services.”
Robert Tan
Chief Technical Adviser,
Globe Telecom
GRI Index
General Standard Disclosure
Section
Page No.
Externally
Assured
Remarks
G4.1
Statement from the senior most
decision maker of the organization
Message from the
Chairman
10
Yes
G4.2
Description of key impacts, risks
and opportunities
Risk Management
82
Yes
G4.3
Name of Organization
About Us
3
Yes
G4.4
Primary Brands, Products and / or
services
Enriching your
experience
39
Yes
G4.5
Location of Organization’s
Headquarter
Corporate
information
295
Yes
G4.6
Number of countries of operation
About the Report
296
Yes
G4.7
Nature of ownership and legal form
Ownership Structure
69
Yes
G4.8
Markets Served (Geographic
Breakdowns)
About Us
3
Yes
G4.9
Scale of Reporting Organization
Employment
Diversity
126
Yes
G4.10
Number of Employees by
employment contract
Employment
Diversity
126
Yes
G4.11
Percentage of Employees under
collective bargaining
The Globe Way
124
5.81%
Yes
G4.12
Describe Organization’s Supply
Chain
Environmental
Sustainability Policy
64
Yes
G4.13
Report any significant changes in
the reporting period
About the Report
296
Yes
G4.14
Report precautionary approach
principle by organization
None G4.15
Externally developed EES charter &
Principles
None
List of memberships in associations
/ industry associations
About Us; Strategic
Partnership &
Membership
3
G4.16
G4.17
About Us:
List of entities included in
Subsidiaries, Joint
Organization’s consolidated financial
Ventures and
statement
Associates
3-4
G4.18
Explain process for defining report
content & aspect boundaries
107
G4.19
List all identified material aspects in
process of defining report content
107
G4.20
For each material aspect, report
aspect boundary (within)
107
G4.21
For each material aspect, report
aspect boundary (outside)
107
Table below shows whether
impacts occur internally or
externally.
Yes
117
Yes
Yes
Materiality Analysis
Yes
Yes
Yes
G4.20, G4.21
CATEGORY
Environment
Product
Responsibility
Labor Practices
Strategy &
Analysis
MATERIAL
CONCERNS
WITHIN
ORGANIZATION
RELEVANCE
OUTSIDE THE
ORGANIZATION
OUTSIDE
ORGANIZATION
Energy
Energy
optimization
P
Emissions
GHG Offset
P
Effluents and
Waste
Waste
management
P
Biodiversity
protection
P
P
Build a better
Philippines; We
have positive
societal impact;
We care for our
people
Empower
underserved
communities
through
innovative
solutions
P
P
We start with a
winning culture;
We care for our
people
Putting our
customers first
to create a
wonderful world
P
Customer Privacy
We provide
meaningful
product &
services
Customer data
privacy
P
Employment
We care for our
people
Employee
benefits and
engagement
programs
P
Occupational
Health & Safety
We care for our
people
Employee health
& safety
P
Training &
Education
We start with
the culture of
service; We care
for our people
Employee
development
from hiring to
sustaining their
careers
P
Risk &
Opportunities
Enterprise Risk
Management
Business
Continuity
P
Biodiversity
Society
RELEVANT
SECTION
ASPECTS
Community
Product &
Service Labeling
We care for the
environment
Section
This applies to
our partners
who are one
with Globe in
protecting the
rich biodiversity
areas.
This applies
to all our CSR
programs and
our partners.
Page No.
P
P
This applies to all
our Globe stores
and customer
care service
channels.
Remarks
Externally
Assured
G4.22
Any statements from previous report
has been restated & reason for
restatement
There were no such statements
G4.23
Significant changes in Scope &
Aspect boundaries from previous
reporting period
There were no significant changes
G4.24
List of all stakeholder groups
engaged by organization
Stakeholder
Management
106
G4.25
Report basis for identification and
selection of stakeholders
Stakeholder
Management
106
G4.26
Organization’s approach to
stakeholder engagement
Stakeholder
Management
106
G4.27
Key topics & concerns raised
through stakeholder engagement
Stakeholder
Management
106
Table below shows topics and
concerns raised.
Yes
Yes
Yes
Yes
G4.27
STAKEHOLDERS
Shareholders &
Investors
Ka-Globe
Employees
•
•
•
•
•
RESPONSIVENESS
Higher Financial Return
•
•
•
Higher Dividends
Financial Performance
Return on Investment (ROI)
Career Development Programs
Safe Workplace
Collaborative Environment
Employee Benefits
Employee Programs
•
•
•
•
•
•
Globe University
Leadership & Talent Programs
Ka-Globe Jam
Departmental Townhalls
Various Committee / Club Formation
Globe Internal Communications Channel
(ICONx, HR Portal, Email blast)
Globe External Channels: Linkedin, Facebook, etc.
One-stop-shop HR counter (known as Converge) within the office
Globe Gym
•
•
•
Ka-Globe
Customers
•
•
•
•
•
•
•
•
Communities
•
•
•
•
•
•
•
Vendors
•
•
•
•
•
Associations
Better network quality
Faster restoration of network in
times of disaster
Better customer service
Faster resolution of complaints
Easy access to support
Innovative products & offers
Loyalty/Retention Program
•
•
•
•
•
•
Continuous Transformation & Expansion Programs
Internationally certified BCM System
Self Service Channels:
IVR, Website, Twitter, Facebook, Chat, *143#
Globe Stores
Personalized Plans & Offers
360 Degree Quality Feedback program
Nation-building
Care and support for community
Sustainable livelihood programs
and financial services
Good governance through ICT
Conservation of protected areas
Quality education for community
Restoration of Communities in
times of disaster
•
•
•
•
•
•
•
Prosper Programs
Serve Programs
Conserve Programs
Give Programs
Learn Programs
Project Wonderful
Aklan for OPARR
Long term partnership
Ethical behavior
Clear procurement policies
Payment Schedule
•
•
•
Globe Vendor Council
Business Partner Awards (BPA)
Vendor Clinics Briefing
Continuing support
and long term membership
Board Member of Associations
Local
Government
Authorities
•
•
•
•
•
Regulatory disclosures
Transparency
Accountability
Policy alignment with areas
of national interest i.e.
environmental initiative,
biodiversity protection, human
rights, product responsibility,
data privacy, intellectual
property
•
•
•
•
•
Annual Financial Report
Quarterly Report
Annual Sustainability Report
Public Disclosures
Sector Relations Team
Media
•
Regular and up-to-date
disclosures
•
•
•
•
•
•
Globe News Room
Daily media seeding
Media relations
External Affairs Team
Marketing Team
Agency on record
•
Section
Page No.
Remarks
Externally
Assured
G4.28
Reporting Period for information
provided
About the Report
296
Yes
G4.29
Date of most previous report
About the Report
296
Yes
G4.30
Reporting Cycle
About the Report
296
Yes
G4.31
Contact point for questions
Corporate
Information
297
G4.32
GRI Content Index Sheet
GRI Index Sheet
144
G4.33
Policy / practice of seeking
External Assurance
External
Assurance
Statement
166- 167
G4.34
Governance Structure of the
Organization – committees
Board
Committees
55
G4.35
Process for delegating authority
for EES topics from highest
governance body to Senior
executives & employees
Let’s create a
wonderful future
G4.36
Has organization appointed an
executive level position with
EES responsibility
G4.37
Report process for consultation
between stakeholders and
highest governance body
Stakeholder
Management
106
G4.38
Composition of highest
governance body and its
committee
Board
composition
52
G4.39
Report weather chair of highest
governance body is also and
executive officer
Board
composition
52
G4.40
Nomination & selection process
Board
for highest governance body and
Committees
its committees
55- 57
G4.41
Process in place to avoid
conflict of interest at workplace
63
G4.42
Role of highest governance body
in developing and approving
Values, mission, strategies,
policies & goals
Yes
Yes
Yes
Yes
Yes
105
Yes
Ethics & Integrity
SVP, Corporate Communications
Yes
Yes
Yes
Yes
Yes
Yes
Human Resources Group
Our Senior Management team
actively participates in various
conference (i.e. Annual Ayala
Sustainability Summit), forums and
discussion on EES and implement
certain identified and relevant best
practices in the organization
G4.43
Measures taken to enhance
collective knowledge of
governance body on EES topics
G4.44
Process for evaluation of
highest governance body
performance and actions taken
in response to evaluation
Board
Performance
54
Board Committee
55
G4.45
Role of highest governance body
in identifying EES risks, impacts
& opportunities
G4.46
Role of highest governance
body in reviewing effectiveness
of Risk Management process
for EES
Risk Management
82
G4.47
Frequency of review of EES
risks, impacts & opportunities
Risk Management
82
Yes
Yes
Risk Management
82
Yes
Yes
Section
Page No.
Remarks
Corporate Communication;
Corporate and Legal Services Group;
Internal Controls; Investor Relations;
Human Resources Group
Externally
Assured
Yes
G4.48
Highest committee or position
that formally reviews and
approves SR
G4.49
Process for communicating
critical concerns
Stakeholder
Management
106
G4.50
Nature and quantity of critical
concerns communicated
Stakeholder
Management
106
G4.51
Remuneration policy of highest
governance body
Board
Remuneration
54
G4.52
Process for determining
remuneration
Compensation
& Remuneration
Committee
55
G4.53
How stakeholder views &
thoughts are accounted on
remuneration
Compensation
& Remuneration
Committee
55
G4.54
Ratio of total annual
compensation of highest paid
individual to median annual
total compensation
G4.55
Ratio of percentage increase of
annual total compensation for
highest paid and median paid
G4.56
Organization’s values,
principles, standards and norms
About Us
3
G4.57
Internal / external mechanism
for seeking advice on ethical
and lawful behavior related to
integrity – such as helplines
G4.58
Internal / external mechanism
for reporting concerns about
unethical or unlawful behavior
related to integrity – such as
helplines
ASPECT
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Ethics & Integrity
63
Yes
Ethics & Integrity
SPECIFIC DISCLOSURE
63
SECTION
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
ECONOMIC
Economic
Performance
Market
Presence
G4-EC1
Direct Economic values generated &
distributed, including revenues and
other costs
Management
Discussion &
Analysis
156
Yes
G4-EC2
Financial implications and other risks
due to climate change
Risk Management
82
Yes
G4-EC3
Coverage of organization’s defined
benefit plan
Benefits
127
Yes
G4-EC4
Significant Financial Assistance
received from government
G4-EC5
Range of ratio of standard entry level
wage compared to minimum wage of
operation at significant locations of
operation
G4-EC6
Proportion of Senior Management
hired from local community at
significant location
G4-EC7
Impact of infrastructure investments
& services
Not Applicable
Employee
Remuneration
125
Yes
CSR Pillar
Accomplishment
133
Yes
We provide
meaningful products
& services
136
ASPECT
Indirect
Economic
Impacts
SPECIFIC DISCLOSURE
G4-EC8
SECTION
Indirect economic impacts
CSR Pillar
Accomplishment
Build a better
Philippines
Procurement
Practices
G4-EC9
Proportion of spending on local
suppliers at significant location of
operations
We have positive
societal impact:
Sustainable
livelihood
PAGE NO.
133
REMARKS
EXTERNALLY
ASSURED
Yes
95
131
Yes
ENVIRONMENT
Materials
Energy
Water
Biodiversity
Emissions
Effluents &
Waste
G4-EN1
Material used by weight or volume
We care for the
environment
108
Yes
G4-EN2
Percentage of materials used that are
recycled input material
We care for the
environment
108
Yes
G4-EN3
Energy Consumption Within the
organization
Energy
108
Yes
G4-EN4
Energy Consumption Outside the
organization
G4-EN5
Energy Intensity
Energy
108-109
Yes
Water
115
Yes
G4-EN6
Reduction in Energy Consumption
G4-EN7
Reduction in Energy requirements of
products & services
G4-EN8
Total Water Withdrawal by Source
G4-EN9
Significant affect on water sources
caused due to withdrawal
G4-EN10
Percentage of total volume of water
recycled and reused
G4-EN11
Location & Size of Land owned,
leased adjacent to protected areas
and areas of high biodiversity
Biodiversity
115
Yes
G4-EN12
Description of significant impacts of
activities, products, and services on
biodiversity
Biodiversity
115
Yes
G4-EN13
Habitats Protected or restored
Reforestation area
116
Yes
G4-EN14
Number of IUCN Red List species and
national conservation list species
with habitats in areas affected by
operation
G4-EN15
Direct GHG Emissions by Weight
(Scope 1)
Emissions
111
Yes
G4-EN16
Energy indirect GHG Emissions by
weight (Scope 2)
Emissions
111
Yes
G4-EN17
Other indirect GHG Emissions by
weight (Scope 3)
Emissions
111
Yes
Emissions
109-110
Yes
Waste
113
Yes
Waste
113
Yes
G4-EN18
GHG Emission Intensity
G4-EN19
Reductions in GHG Emissions
G4-EN20
Emissions of Ozone Depleting
Substance (ODS)
G4-EN21
NO, SO and other significant air
emissions by type & weight
G4-EN22
Total Water Discharge by Quality &
Destination
G4-EN23
Total Weight of waste by type and
disposal method
G4-EN24
Total number and volume of
significant spills
G4-EN25
Percentage of hazardous waste
imported of exported
G4-EN26
Identify status & value of protected
water bodies
ASPECT
Products &
Services
SPECIFIC DISCLOSURE
SECTION
G4-EN27
Extent of impact mitigation of
environmental impacts of products
/ services
G4-EN28
Percentage of products sold and their
packaging material
Compliance
G4-EN29
Monetary value of significance
fines due to non-compliance with
environmental laws and regulations
Transport
G4-EN30
Significant environmental impacts
of transporting products and
other goods and material used for
organizations operation
Overall
G4-EN31
Total environmental protection
expenditures and investment by type
Supplier
Environment
Assessment
G4-EN32
Percentage of new suppliers that
were screened using environmental
criteria
G4-EN33
Significant actual & potential
negative impacts in the supply chain
& actions taken
G4-EN34
Number of grievances about
environmental impacts filed,
addressed & resolved through formal
grievance mechanisms
Environmental
Grievance
Mechanism
Investment on
Environmental
Programs
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
108
Yes
LABOR PRACTICES
Employment
G4-LA1
Total number & rate of employee
turnover by age group, gender &
region
Employees Turnover
126
Yes
G4-LA2
Benefits provided to full time
employees that are not provided to
temporary or part time employees
Benefits
127
Yes
G4-LA3
Return to work and retention rates
after parental leave by gender
Retention rate
127
Yes
Labor /
Management
Relations
G4-LA4
Minimum notice periods for
operational changes
We care for our
People
120
Yes
Occupational
Health &
Safety
G4-LA5
Percentage of total workforce
represented in health and safety
committee
Safe & Healthy
workplace
122
G4-LA6
Rates & type of injury, occupational
diseases, fatalities by region
Safe & Healthy
workplace
123
Yes
G4-LA7
Workers with high incidence or high
risk of diseases related to their
occupation
G4-LA8
Health & Safety topics covered in
formal agreement with trade unions
Safe & Healthy
workplace
124
Yes
G4-LA9
Average hours of training per year per
employee by employee category
Creating Wonderful
Work
122-123
Yes
G4-LA10
Programs for skill management and
lifelong learning
Creating Wonderful
Work
121
Yes
G4-LA11
Percentage of employees receiving
regular performance and career
development reviews
Creating Wonderful
Work
121
G4-LA12
Composition of governance bodies
and employees according to gender,
age group, minority group and other
diversity indicators
We care for our
people
126
Yes
G4-LA13
Ratio of basic salary of men to
women by employee category
Employee
Remuneration
125
Yes
Training &
Education
Diversity
& Equal
Opportunities
11.42%
100% of
Globe regular
employees
Yes
Yes
ASPECT
Supplier
Assessment
SPECIFIC DISCLOSURE
SECTION
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
G4-LA14
Percentage of new supplier that
were screened using labor practices
criteria
G4-LA15
negative impacts for labor practices
in supply chain
Grievance
Mechanisms
G4-LA16
Number of grievances about labor
practices filed, addressed & resolved
Investment
G4-HR1
Percentage of total number of
significant investment agreements
which includes human rights
G4-HR2
Total hours of training on policies &
procedures concerning human rights
aspects relevant to operations
Discrimination
G4-HR3
Total number of incidents of
discrimination and actions taken
The Globe Way
123
Yes
Freedom of
Association
& Collective
Bargaining
G4-HR4
Operations Identified in which Right
to exercise freedom of association
and collective bargaining may be at
significant risk and actions taken to
support these rights
The Globe Way
123
Yes
Child Labor
G4-HR5
Operations & suppliers identified as
having significant risk for incidents
of child labor and measure taken to
abolish it
The Globe Way
123
Yes
Forced labor
G4-HR6
Operations & suppliers identified as
having significant risk for incidents of
forced labor and measure taken to
abolish it
The Globe Way
123
Yes
Security
Practices
G4-HR7
Percentage of security personal
trained in the organization’s policies
or procedures concerning aspects
of human rights that are relevant to
operations
Indigenous
Rights
G4-HR8
Total number of incidents of
violations involving rights of
indigenous people and actions taken
The Globe Way
123
Yes
Assessment
G4-HR9
Percentage & total number of
operations that have been subject to
human rights reviews and/or impact
assessments
Supplier
Human Rights
Assessment
G4-HR10
Percentage of new suppliers screened
using human rights criteria
G4-HR11
negative human rights impacts on
supply chain and actions taken
Human Rights
Grievance
Mechanism
G4-HR12
Number of grievances about human
rights impacts filed, addressed &
resolved through formal grievance
mechanisms
HUMAN RIGHTS
ASPECT
SPECIFIC DISCLOSURE
SECTION
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
SOCIETY
Community
G4-SO1
Percentage of operations with
implemented local community
engagement, impact, assessments
and developing programs
We have positive
societal impact
133
Yes
G4-SO2
Operations with significant actual &
negative impact on local community
We have positive
societal impact
133
Yes
G4-SO3
Percentage & total number of
operations analyzed for risk related
to corruption and risk identified
The Globe Way
123
Yes
G4-SO4
Communication & training on anticorruption policies & procedures
Ethics & Integrity:
Anti-Corruption
66
Yes
G4-SO5
Confirmed incidents of corruption &
actions taken
Public Policy
G4-SO6
Total value of political contributions
by country
Anticompetitive
Behavior
G4-SO7
Total number of legal actions for anticompetitive behavior, anti-trust and
monopoly practices & their outcomes
Compliance
G4-SO8
Monetary Value of significant fines
for non-compliance with laws &
regulations
Supplier
Assessment
G4-SO9
Percentage of new suppliers screened
using criteria for impacts
G4-SO10
negative impacts on society by
Supply chain
G4-SO11
No. of grievances filed, addressed &
resolved about the impact on society
G4-PR1
Percentage of significant product &
services categories for which health
& safety impacts are assessed for
improvement
G4-PR2
Total no. of incidents concerning with
non-compliance with regulations &
voluntary codes on health & safety
by products
G4-PR3
Product & Service information
labeling
Consumer
protection
139
Yes
G4-PR4
No. of Non-Compliance issues with
voluntary codes governing product /
service information
G4-PR5
Results of surveys measuring
customer satisfaction
We start with a
winning culture
31
Yes
Anti-Corruption
PRODUCT RESPONSIBILITY
Customer
Health &
Safety
Product
& Service
Labeling
ASPECT
SPECIFIC DISCLOSURE
Marketing
G4-PR6
Communication
Sale of banned or disputed products
G4-PR7
Incidents of non-compliances to
marketing laws & codes
Customer
Privacy
G4-PR8
Total number of complaints regarding
breaches of customer privacy and
losses of customer data
Compliance
G4-PR9
Significant fines for non-compliance
with laws & regulations concerning
the use of products & services
SECTION
EXTERNALLY
ASSURED
PAGE NO.
REMARKS
139
We conform to
fair, truthful and
accurate advertising.
All our products
and services
undergo approval
from the National
Telecommunications
Commission (NTC)
and the Department
of Trade and
Industry (DTI) prior
to being launched.
All advertisements
are also in fulfillment
of the requirements
of the Ad Standards
Council (ASC).
Yes
139
Globe has a Data
Privacy Policy
Yes

We care for our people

Transcription

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