IER Frequencies #23

#23
FIRST quarter 2008
FREQUENCIES
TRANSPORTATION Solutions News
ACCESS CONTROL
SPEEDING UP SECURITY WITH
SPEEDBOARDING® GATES P 6-7
MARKETS & TECHNOLOGIES
TAKE OFF WITH YOUR MOBILE PHONE
WITH MOBI-PASSTM SERVICE P 5
FOCUS ON
THINK RFID, THINK IER P 7
IER WORLDWIDE
DUBAI
P 11
foreword
CHANGE FOR
THE BETTER!
Jean-Pierre SANY
Senior Vice President International Sales
The transition from magnetic stripes to bar codes is progressing
introducing our 2D barcode cell phone check-in and boarding solution:
at a very fast pace, with significant consequences on our
the IER Mobi-PassTM.
range of solutions. Not only has our range of printers and
They will ultimately replace kiosks. At the same time we know that
gate readers been totally renewed, but also our self-service
NFC -RFID chips embedded in cell phones- will drive these solutions
range of solutions for check-in and boarding has been through
to obsolescence too.
major changes in order to better suit passenger needs.
All these changes are a delight for our engineers but can also be
Our R&D investments in these solutions are still considerable,
a nightmare for people who find it difficult to keep up with the pace.
but we are also assigning resources to other technologies that
Nonetheless, we expect them to remain a better solution for our ultimate
will replace them in the long run: a few months ago we launched
customers, the passengers!
our web-check-in software module ALADIN and today we are
contents
WHAT’S UP p 3
EUROSTAR
AGENDA 2008
SUCCESS & IN BRIEF p 8
BILLUND AIRPORT
TOMORROW’S WORLD p 4
NEAR FIELD COMMUNICATION
KEY FIGURES
SOLUTIONS & SERVICES p 9
MAINTENANCE SERVICES
MARKETS & TECHNOLOGIES p 5
TAKE OFF WITH YOUR MOBILE PHONE
FOCUS ON p 10
THINK RFID, THINK IER
HEADLINE NEWS
p 6-7
SPEEDING UP SECURITY
WITH SPEEDBOARDING® GATES
2
FIRST quarter 2008
IER WORLDWIDE p 11
DUBAI
WHAT’S UP
AGENDA 2008
Passenger Terminal Expo 2008
Amsterdam, The Netherlands – April 15-16-17, 2008
The international airport terminal conference
and exhibition in Europe.
For further information:
www.passengerterminal-expo.com
IER Software Solutions User Meeting
Mauritius – April 28-29-30, 2008
A 3 days working session dedicated to
IER Software Solutions:
Check-in Applications Forum
Revenue Accounting Applications Forum
For further information:
www.ier-soft-usermeeting.com
IATA Ground Handling
Kuala Lumpur, Malaysia – May 12-14, 2008
IATA Ground Operations Symposium
and IGHC 2008
For further information:
www.iata.org/events/ighs/index.htm
Airportshow
Dubai, UAE – June 2-4, 2008
The Middle East largest airport event
For further information:
www.theairportshow.com
ACI EUROPE
Paris, France – June 18-20, 2008
18th ACI EUROPE General Assembly,
Annual Congress & Exhibition
For further information:
www.pps-events.com/paris/
> Visit www.ier.aero to be informed
of our next events
FREQUENCIES
#23
Published by IER Communication Department
Publication DIRECTOR
Emmanuelle Mussard
Editor IN CHIEF
Edwige Languin
NEW AUTOMATED GATES FOR
EUROSTAR TRAVELERS
Smooth check-in for Eurostar travelers with the recently deployed IER
automated gates.
IER has installed 31 automatic check-in
gates for Eurostar which are able to read
both the ATB tickets (IATA format) with
magnetic stripes currently in use and barcoded tickets. Also included in the order
were 12 IER 978 self-service kiosks for
e-ticketed passengers, IER 567 ticket printers and barcode readers for the 41 staffed
check-in desks installed along the automatic gate lines to complete the system.
First deployed at St Pancras station,
Eurostar’s new central London station
inaugurated on November 14th 2007,
the new check-in equipment has since
been progressively rolled out across all
of Eurostar’s stations in the UK, France
and Belgium.
Reuben Arnold, Head of Customer Service
Projects, says: “Eurostar strives to deliver
the most seamless of travel experiences.
A smooth and hassle-free check-in for
our travelers is one of the most important
steps to delivering this proposition. IER
were able to respond to our very specific
and demanding requirements in this critical
area. Their innovative solutions will allow
Eurostar to continue to improve the service
we provide, including new ticketing technologies, keeping Eurostar travelers ahead
of the game.”
Integrating the new trends of transportation
ticketing, the 31 gates could easily be
equipped with complementary equipment
if required. They are the achievement of
a close cooperation between IER and its
subsidiary Automatic Systems. Together,
both teams will also ensure the maintenance of the equipment after deployment.
Our thanks to the following
FOR THEIR CONTRIBUTIONS TO THIS ISSUE:
IER
3, rue Salomon de Rothschild
BP 320 - 92156 Suresnes Cedex France
Jean-Pierre Sany - Alexis Hernot - Craig Baker Jean-Pierre Leleu - Christophe Arnaud - Patrick Morel
(Unisys) - Anders Nielsen (Billund Airport) - Reuben Arnold
(Eurostar) - Lionel Thibaud (IER Dubai)
Tel: + 33 (1) 41 38 60 00
Fax: + 33 (1) 41 38 62 00
aressy.com - 04/08 - 4222
e-mail: [email protected]
www.ier.aero
FREQUENCIES
#23
3
TOMORROW’S
WORLD
NEAR FIELD COMMUNICATION:
KEY FIGURES
THE NEXT STEP
NFC, making close range connections extremely simple, can be used for a
variety of applications from payment to ticketing. Is NFC the next technological
leap for check-in and boarding operations?
Near Field Communication (NFC) is a new, short-range wireless connectivity technology that makes it possible to set up connections with a simple touch and transfer
information from one device to another just by holding them close to one another.
NFC can be used with a variety of devices, from cell phones that enable payment or
transfer information to digital cameras that send their photos to a TV set with just a touch.
“
E-ticketing is the flagship project of
Simplifying the Business. While a paper
ticket costs US$10 to process, e-ticketing
reduces that cost to US$1.
On June 1, 2008 we will achieve 100%
electronic ticketing.
”
Giovanni Bisignani
IATA’s Director General and CEO
22 February 2008
“Countdown to Last Paper Ticket - 100 days until 100% ET”
NFC
TECHNOLOGY
LEADING
APPLICATIONS
Operating at 13.56 MHz and transferring
data at up to 424 Kbits/second, NFC
is both a “read” and “write” technology.
Communication between two NFCcompatible devices occurs when they
are placed within four centimeters of
one another: a simple wave or touch can
establish an NFC connection, which is
then compatible with other known wireless technologies such as Bluetooth
or Wi-Fi. The underlying layers of NFC
technology follow universally implemented ISO, ECMA, and ETSI standards. In
June 2006, the NFC Forum unveiled the
NFC technology architecture, the first
five Forum-approved specifications as
well as the four initial tag formats based
on ISO 14443 Type A and 14443 Type B
standards and on the NFC standard ISO
18092. NFC Forum-compliant devices
must support these formats.
Early uses of the technology are expected to be with NFC-enabled cell phones,
which can easily be configured to become
the only thing anyone needs to carry.
Everyone will be able to make payments
with a wave anywhere contactless card
readers have been deployed, store tickets
to access public transportation, car parks or
get into events, or store personal information
that will allow secure building access…
It is only a matter of time before NFC will
take over 2D barcode for check-in and
boarding operations. The technology is
existing and operational. But because it is
new, the restraints to its immediate implementation lie in the still limited number
of NFC-enabled devices and cell phone
handsets deployed in the world.
IER is already working on the integration
of the NFC capability in products for
which it is relevant. Stay tuned, we will
keep you posted!
Source: http://www.nfc-forum.org
4
FIRST quarter 2008
More than 100 airlines are now developing
CUSS. 86 airports worldwide are now
operating CUSS and another 30 have
committed to implementation.
www.iata.org/pressroom/facts_figures/fact_
sheets/CUSS.htm
IATA - March 2008
CUSS KIOSKS:
US$1 billion/year in airline savings
at 40% market penetration.
Average industry per check-in
saving is US$2.50
www.iata.org/pressroom/facts
_figures/fact_sheets/CUSS.htm
IATA - March 2008
BCBP:
100% BCBP usage can bring
annual industry savings of
US$0.8 billion.
Average saving is US$3.58 per
home check-in (without baggage
US$5.34 per home check-in)
www.iata.org/pressroom/facts_
figures/fact_sheets/CUSS.htm
IATA - March 2008
MARKETS &
TECHNOLOGIES
TAKE OFF WITH YOUR MOBILE PHONE
WITH MOBI-PASSTM
IER is now proposing an MMS-based mobile barcoded boarding pass.
Integrated into the IER airline check-in application, the Mobi-PassTM
feature simplifies travel and business processes.
As part of the global trend toward greater use of electronic ticketing, self-service
kiosks and self-service boarding, the introduction of the mobile boarding pass is
a key factor in airlines’ initiatives to use the most recent technologies to simplify
passengers’ travel experience.
This new service has been enhanced to offer customers the option of receiving an
electronic boarding pass in the form of an MMS message, SMS text message or email
on their cell phones which the passenger simply shows to airport security screening
personnel and airline gate agents instead of a paper boarding pass. The electronic
boarding pass contains a 2D barcode which stores the passenger’s name and
flight information. Passenger and airline benefits are huge. The service considerably
improves passenger convenience, eliminates the need to find a printer to print
the boarding pass, drastically reduces passenger queues at check-in desks and
offers airlines the opportunity to make extra income from cross-selling opportunities.
Pilots are in place in North America and Europe. Air Canada, Spanair and Continental Airlines have already been offering paperless boarding since September to
customers who check-in using a cell phone or PDA. Most of them are providing the
service with SMS and email. It is also of great interest to other airlines all over the
world, especially in the USA such as UAL and US Airways, and in France with Air
France who hope to offer paperless boarding passes soon.
Always at the cutting edge of technology, IER is proposing an MMS-based mobile
barcoded boarding pass. Integrated into the IER airline check-in application,
the Mobi-PassTM feature now offers passengers a solution designed to improve
and simplify travel and business processes. Mobi-PassTM is compatible with all
cell phones.
OFFER YOUR PASSENGERS AN EASY AND SECURE BOARDING PROCESS.
Passenger’s
Mobi-PassTM is sent
to his or her phone.
1
Passenger checks-in
online and selects
the Mobi-PassTM service.
2
Passenger presents
his or her Mobi-PassTM
for scanning at security
and the boarding gate.
3
FREQUENCIES
#23
5
Headline News
SPEEDING UP BOARDING PROCESS
AND SECURITY!
While for some years cost reduction has been an unavoidable objective for
those in the air transport industry, security is no less a major challenge.
As air traffic becomes increasingly globalized, a growing need is developing
to harmonize security procedures. IER, to solve the challenge of finding
ways to offer passengers efficient travel at a time when aviation security is
constantly being tightened, has launched an automated boarding gate suite.
Safety regulations at boarding gates are not
homogeneous and are constantly evolving.
The trend is to reinforce them: security
controls are increasing and demands
for the authentication of passengers at
boarding gates are on the rise. This need
had inspired IER, relying on the experience
of the Quick Boarding Gate deployed for
Lufthansa and of the PEGASE project
tested at the Paris airport, to develop a new
generation of automated boarding gates
that can also authenticate passenger ID:
SpeedBoarding® solutions.
The aim is to make sure that passengers
passing through the gate are who they
claim to be and that they are entitled to
board the plane.
The SpeedBoarding® solution is a complete
offer consisting of automatic gates, interlock
gates, a monitoring system and application
software.
The SBG BC is a single or dual lane automatic gate allowing access to the airplane
after automated 2D barcoded boarding
pass control.
6
FIRST quarter 2008
The SBG AT is a single or dual lane interlock
gate allowing access to the airplane after
automated passenger authentication (fingerprint scan matched with a template
stored in a database/smart card/cell phone)
and DCS authorization.
The Monitoring System enables SBG
remote configuration or testing of peripherals, presents statistics for operation
or maintenance use and sends alerts in
case of failure.
The Application Software is a library
of SBG passenger processes according
to the media used to authorize the
automated access. There are several
operating modes available which can be
run on the SBG CUSS platform.
Airline application software will also be
easy to integrate thanks to the CUSS
standard used by the SBG software platform. These software programs process
connections to the Airline’s DCS, to the
Monitoring system and (if requested) to
remote databases.
SBG BC Dual Lane
SBG AT Dual Lane
KEY BENEFITS
TAKE ADVANTAGE
OF SBG BENEFITS:
Cost Saving
SPEEDBOARDING® GATES
The most compact sized gates on the market offering maximum functionality
and flexibility.
The SBG product range is fully scalable. The same housing is used as the body of
the automatic gate or the interlock gate. This housing can integrate a large variety of
readers (such as 2D Barcode, Fingerprint, RFID, NFC cellphone), printers or displays.
An electronic barrier with a one-person-only detection system located in front of an
automatic gate turns the gate into a light and speed interlock gate.
For further information: www.speed-boarding.com
SECURITY AT THE TOUCH OF A FINGER
Biometrics are necessary to widen the
gate’s capabilities of achieving passenger authentication. Fingerprint scanning
currently seems to be the most favored
technology. Based on a partnership with
Precise Biometrics, the SpeedBoarding® Gate offers fingerprint recognition in combination with a temporary
database solution. Passengers register
their fingerprints at check-in, which are
verified again at boarding. The fingerprint
information is stored in a database and
is erased when a flight is over. The other
version offers fingerprint recognition in
combination with a frequent flyer card
or a registered traveler card. The card
solution is based on a technology called
Precise Match-on-CardTM, which enables
fingerprints to be stored and matched on
the card.
When the card is issued, the passenger’s
fingerprint is registered, so when the
card is used at the gate the data is sent
from the sensor to the card and matched against the reference fingerprint
that is stored on the card. As such there
is no need for a database or networkconnected device and personal integrity
is maintained because the fingerprint information never leaves the card.
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the boarding gate
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increasing the operating costs
and the boarding times
SBG AT
Passenger
Interface
Security improvement
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UÊÕ}}>}iÊ>Õ̅i˜ÌˆV>̈œ˜
Customer satisfaction
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Airport & Airline image & benefits
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KEY FIGURES
Minimum times for manual controls
at boarding:
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Estimated times of automated controls:
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A380 impact:
For further information:
www.precisebiometrics.com
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65 flights per day in 2015
FREQUENCIES
23
7
SUCCESS
IER 918 CUSS CHECK-IN KIOSKS
IER PRINTERS AND BCBP
READERS AT GREEK AIRPORTS
AT BILLUND AIRPORT
Sita has ordered approximately 500
printers (IER 567 & IER 506) and IER
610 readers (reading both BCBP and
ATB boarding passes) from IER to equip
regional Greek airports.
Billund Airport, located in West Denmark, has selected the new generation
IER 918 Common-Use Self-Service kiosk designed and manufactured by
IER to offer self-check-in to its passengers.
The IER 918 is the latest generation of Common Use Self-Service Kiosks designed
to meet the new challenges in passenger travel and take advantage of emerging
trends such as e-ticketing, 2D barcoded boarding passes, the ability to read
e-passports and to check-in airline passengers with or without bags.
All the kiosks have been operational since the end of March 2008. 4 of them are equipped with an active eyecatcher in order to display information from Billund Airport.
The kiosks are used for checking-in passengers traveling with Atlantic Airways,
Cimber Air, British Airways, KLM and Sterling.
In addition to the kiosks, Billund Airport has chosen the IER Monitoring System
(IMS) to supervise its own kiosk operations itself. The IER Monitoring System is
a powerful supervision device providing a real time overview of the entire kiosk
installed base. On the supervision screen, a tree structure listing the devices of
the faulty kiosk (color-coded icons) is displayed, allowing the user to be quickly
informed about incidents.
Anders Nielsen, CUSS Vice President Project & Development, says: “IER is a major
European kiosk supplier and produces innovative solutions, also for CUSS kiosks.
The 918 model is Billund Airport’s first step to becoming a 100% barcode boarding
pass airport. The large, very high resolution touch screen and the compact design
of the actual kiosk will help all passenger groups perform a smooth self-service
check-in.”
IER KIOSKS: 30% OF ALL CUSS KIOSKS IN EUROPE
IER is proud of its contribution to the CUSS initiative in Europe with
over 30% of all CUSS kiosks installed in 15 of the 34 European
airports now equipped with CUSS kiosks. We are particularly happy
about our successes in Scandinavia, with major deployments made
in 2007 at Stockholm Arlanda, in 5 Norwegian airports and more
recently in Denmark, at Billund airport (see above).
8
FIRST quarter 2008
THE FIRST CUSS KIOSKS
IN BOSNIA
Sarajevo International Airport has just
ordered two IER 918 CUSS kiosks.
They will be the first self-check-in kiosks
to be deployed in Bosnia.
KIEV INTERNATIONAL AIRPORT
GOES FOR BCBP
For its migration to BCBP, Kiev
International Airport has recently
ordered approximately 100 IER printers
and barcode readers.
RFID BAG TAG PRINTERS
FOR SHEREMETYEVO T3
Sita has purchased over 400 IER 506
bag tag printers, 185 of which will be
RFID enabled, for Sheremetyevo T3,
which will open at the beginning of 2009.
ANOTHER 44 IER 918 KIOSKS
AT HEATHROW
As the Heathrow Airport Terminal 5
is to be inaugurated in a few weeks
time, BAA, the first worldwide airport
operator, is continuing to deploy selfservice check-in kiosks. BAA has just
ordered 44 self-service kiosks from IER,
completing the sixty or so units already
operational at Heathrow.
IN BRIEF
SOLUTIONS &
SERVICES
ENHANCING CUSTOMER
SERVICES AND SUPPORT
How to increase your IT solution
availability, reduce maintenance costs
and business impact with high value
services…
Our repair and on-site maintenance services cover IER products as well as the
multi-vendor equipment of your full IT
platform to bring you greater peace of
mind.
Recent studies indicate that maintenance
and support costs still represent a high
proportion of airports’ IT spending. Aware
that hardware and software applications
are critical for airports and airlines to keep
their systems running correctly, IER has
developed comprehensive and cost-effective maintenance and warranty services
particularly adapted to your IT equipment.
JUST THE RIGHT LEVEL
OF MAINTENANCE
AND SUPPORT SERVICES
Designed to protect your multi-vendor
environment during both in-warranty and
post-warranty periods, IER’s customer
service and support aim to guarantee a
smooth, everyday operation of your hardware equipment and software applications
and to prevent downtime periods.
SUPPORT AND MONITORING
FOR A MAXIMIZED SOLUTION
Our Support & Monitoring Center (SMC)
provides 24/7 online customer assistance.
Our qualified multilingual experts analyze
the problem over the phone and make a
diagnosis enabling the appropriate remedial
action to be taken.
Extended warranty program
On-site maintenance within
fixed time
Depot repair process
Supply of spare parts
and consumables
Refurbishment services
and second-hand
equipment
Warehousing
and deployment
coordination
Based on dedicated, highly-trained professionals, we provide global support and
customized maintenance solutions to meet
the challenges of the transportation industry
and our customers’ specific requirements.
PATRICK MOREL
Unisys, Service Delivery Manager
“
Air France, our customer at the Orly
airport, entrusts IER with the supply
and repair of equipment. By relying on
IER, which possesses a global service
network, we can allow our customer
the benefit of fast, high-quality service
provision, with, for instance, repair
work carried out in 3 days and regular
firmware updates.
The quality of the repairs carried out by
IER guarantees our customer Air France,
in such strategic areas as check-in
and boarding, a high rate of availability
of counter equipment which frees up
time for preventive operations.
This partnership that we have established for several years now relies on
complementary skills.
”
FREQUENCIES
#23
9
FOCUS ON
THINK RFID, THINK IER
As air passenger movements continue to grow year on year and security rules
keep tightening, the number of checked luggage has raised considerably which
in turn has generated increases in the pieces of luggage being mishandled
each year.
IER is the only supplier
within the airline & airport
industry that can supply
a total solution to
your RFID needs.
The majority of mishandling is due to the transfer of luggage, RFID can help reduce
this, however it will never be able to totally eliminate it.
RFID will resolve two key factors, poor barcode quality reading and poor baggage
handling messages, both of which contribute to 20% of mishandling errors. It is
estimated that throughout the industry, savings of approximately $733m per annum
could be achieved with the adoption of RFID if the top 400 airports adopted the
technology. (Source SITA/IATA)
RFID BENEFITS
FOR AIRLINES:
UÊÊ
œÃÌÊÃ>ۈ˜}Ãʈ˜ÊVœ“«i˜Ã>̈œ˜Ê
claims for mishandled luggage
which represents millions in
comparison to the increase
in the cost of the bag tag itself,
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sensitive passengers to manage
business processes,
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with real time data a bag’s identity
and where it lies within the process to
improve efficiency,
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the system, including flexibility and
minimal disruption to an existing
infrastructure.
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interactively updated with real time
security data,
RFID BENEFITS
FOR THE PASSENGER:
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with real time information available
that can be passed onto the passenger
and enhancing customer service
and satisfaction.
ÊUÊÊÀ>“>̈V>ÞÊÀi`ÕViÃÊ̅iʈ“«>VÌʜvÊ
mishandled luggage, creating peace
of mind combined with an enhanced
customer experience,
RFID BENEFITS
FOR THE AIRPORTS:
ÊUÊÊLˆˆÌÞÊ̜ÊÀi`ÕViʓˆÃ…>˜`i`ʏÕ}}>}iÊ
and in turn saving costs on penalties
in SLAs,
ÊUÊÊ/…iÊv>VˆˆÌÞÊ̜ʈ˜VÀi>ÃiÊ̅iÊۜÕ“iʜvÊ
luggage processed with RFID’s ability
10
to process more bags accurately
and efficiently,
FIRST quarter 2008
ÊUÊÊLˆˆÌÞÊ̜ʈ“«ÀœÛiÊVœ““Õ˜ˆV>̈œ˜Ê̜Ê
the customer, should a problem occur,
empowering the passenger to save
time and reduce any inconvenience.
IER is in a position to offer a total solution
to the air industry for RFID in baggage
handling.
The technology is ready, it’s now a matter
of making the move!
IER is:
A printer manufacturer allowing RFID
encoding of the bag tag at check-in.
A tunnel provider providing flexibility
for integration of existing belt systems
with minimal disruption to the existing
set up and the best selectivity product
available today, allowing for fast and
accurate sortation of luggage that
are even close to each other.
A bag tag manufacturer, with the facility
to convert inlays into RFID bag tags.
An RFID inlay manufacturer, with
dedicated designs & solutions for bag
tag requirements.
A software solution provider,
integrating RFID middleware solutions to
BHS systems and airline’s DCS systems.
A services & support provider,
allowing for 24/7 monitoring,
maintenance & supervision.
IER WORLDWIDE
DUBAI
IER IN DUBAI: SERVICE FIRST
Originally created in 2000 as a local Service Center, the IER DUBAI branch
office has become one of the most successful IER offices abroad, now
deploying IER self-service check-in kiosks and printers & readers at some
of the region’s major airlines and airports.
IER DUBAI
Countries served:
Middle East: Bahrain, Egypt, Iran, Iraq, Jordan,
Lebanon, Oman, Qatar, Saudi Arabia, Syria, UAE,
Yemen
Africa: Burundi, Eritrea, Etiopia, Kenya, Libya,
Rwanda, Sudan, Tanzania, Uganda
A DEDICATED SERVICE CENTER
The first objective of our technical teams
in Dubai is to offer our customers a high
standard of service that will guarantee
the lowest cost of ownership of their
equipment, protect their investment and
ensure that it remains available and in
perfect operation at all times.
Our highly trained and dedicated technicians have a large experience of our
customers’ needs and expectations
which helps them to be proactive and
react quickly by remote support or by
going on-site in a short space of time.
Moreover, having offices locally means
the working-time schedule of our staff is
totally suited to our customer’s working
days and hours.
OUR SERVICE OFFER
INCLUDES:
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FIRST CUSS SUPPLIER
IN THE REGION
In 2007, Royal Jordanian chose the
IER CUSS complete platform, including
IER 978 kiosks, to deploy the very first
Common Use Self-Service kiosks in the
Middle East.
In 2008, IER also was the first supplier
to install CUSS kiosks in India, at Rajiv
Gandhi International Airport at Hyderabad
(IER 918 kiosks). CUSS deployment has
now started to be fully developed in the
region and we are confident that these
two major successes will demonstrate
our expertise in CUSS, and that they
will be the forerunners of larger series to
come. They confirm our strong positioning
in the region as well as the confidence
our customers have in the quality of our
equipment and standard of service.
Lionel Thibaud, Area Sales & Service
Manager Middle East & India, says:
“Our Service Center in Dubai aims to
ensure that our customers’ equipment not
only meets but exceeds their expectations.
Together with the cutting-edge technologies
included in our equipment, it is the best
guarantee IER can give them of the highest
standard of installation services and maintenance for the peace of mind of their CUSS
deployment project manager”.
Asia: Afghanistan, India, Pakistan
Our major customers:
Airlines: Emirates, Royal Jordanian, Qatar Airways,
Oman Air, Kuwait Airways, Air India, Jet Airways
Airports: Muscat, Qatar, Bahrain, Hyderabad,
Bangalore, Mumbai, New Delhi
IER Dubai Office
P.O. Box 37585
Dubai
United Arab Emirates
Tel: + 971 4 347 67 20
Fax: + 971 4 347 67 03
Your Contact:
Lionel Thibaud
Mobile phone: +971 50 455 29 80
E-mail: [email protected]
FREQUENCIES
#23
11
© JLP/Jose Luis Pelaez/zefa/Corbis aressy.com - 02/08 - 4071
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