list of exhibitors - Lithuanian Presidency of the Council of the

Transcription

LIST OF EXHIBITORS
1. Permits for business: submit documents to institutions over internet
2. State tax inspectorate – Fully digital
3. Civil Service eManagment
4. Interoperability Solutions for European Public Administrations
5. Registers administrated by the Central Mortgage Office
6. E-customs for public safety
7. ELPAS – official electronic documents processing system of Government of the Republic of Lithuania
8. ADOC documents
Freely distributed electronic document creation and validation software tool
9. Lithuanian public e-services www.epaslaugos.lt
10. ePolice
11. E-authentication across the Europe with usage of Lithuania’s nacional ID card and project STORK2
12. e-Procurement
13. e-Services of REGITRA: registration of vehicles, Drivers’ and Driving schools’ portals
14. e-Information about health services
1
Description of the case: Permits
for business
X
1.
Name of the case
Message Box – applying documents to institutions on internet
Message Box is a secure e-mail system that enables users to exchange digital messages
with Lithuanian government agencies at national and municipal level. Message Box is
intended for use by entrepreneurs based in the European Economic Area (EEA) –
including Lithuania – who provide their services in Lithuania
2.
Acronym of the case
Permits for business
submit documents to institutions over internet
3.
Public institution responsible for the case
Enterprise Lithuania
2
Description of the case: State
Tax Inspectorate – fully digital
X
4.
Name of the case
5.
Acronym of the case
6.
State Tax Inspectorate – fully digital
State Tax Inspectorate (STI)
STI administers assessment and payment of taxes and other contributions that are paid
to the state (municipal) budged and funds. According to the Tax Laws, taxes that were
not paid on time and fines that were imposed on taxpayers are ingathered by STI. It also
returns overpayments, executes the decisions of local municipality concerning benefits
on taxes, levies and deduction to its budget and funds. Moreover, STI organizes the
accounting, evaluation and selling of property, which was forfeited, has no owner, was
inherited by the government.
7.
Involved Partner(s)
UAB Alna Software, UAB “Ernst & Young Baltic, UAB Blue Birdge Code,
8.
Case website address
www.vmi.lt
9.
Start date
Information system for education, consulting and information provision e-services for
taxpayers (e.VMI) was launched in 2012; E-declaration system was launched in 2004;
10.
Case abstract (brief abstract of your case)
The case covers a wide range of eGovernment services in the field on national level of
tax administration, such as:
Max. 4,000 characters
11.
Relevance of the case to the eGovernment Action Plan
priorities (or other EU strategic priorities)
12.
Policy context and strategic framework
1. Register tax payers
2. Register VAT payers
3. Register natural persons providing business services
4. Manage tax accounting data
5. Excise services
6. Declaration services
7. Education and consulting services
8. Order sertificates and other documents
9. Send reminders to declare / pay taxes
10. Other.
Economic growth Action Plan, Priority 6 Information Society for all
Within the case were solved problems such as:
1. Single Point of Contact (SPoC) for tax payers
2. New and more effective channel for tax payers and STI specialist to:
• Get / provide services
• Consult & communicate
• Learn / educate
3. Saved resources (time, money, etc.) of tax payers and STI
13.
Target users or groups
Target users are tax payers.
•
•
•
•
•
14.
Technology choice and technology solution
15.
Innovation of the case
The case innovative on local scale, as it covers the main activities of STI
16.
Scope
National
17.
Main results, benefits and impacts (qualitative and
quantitative) for all stakeholders involved
Benefits for STI:
Max. 6,000 characters.
Integration of STI information systems (Oracle Fusion Middleware solution)
Development of e-services platform (BPM and BPEL implementation)
New Portal & new content management tool
E-services integration with other institutions using SOA architecture
Usage of horizontal ICT enablers:
• eIdentity - online identification, and authentication
• eDocuments – means to sign documents electronically
• Authentic sources – data from other national Lithuanian registers are
used
• Single Sign On - access to multiple systems without the need to log in
multiple times
•
•
Correction, creation of legal base to ensure legal e-services provision
Centralizing provision of some services, i.e. tasks are executed by
centrally assigned employees
• Some services will be provided only online, e.g. registration of excise
subjects
• Promotion, incentives to use digital services
Benefits for taxpayers:
•
•
•
•
One Single Point of Contact - all STI services, other information can be
received in one place
Self-services created – no need to contact STI
Segmented information
Personalized information
•
•
•
Applications are pre-filled, can be filled based on previously submitted
data
Automatic controls minimize errors and reduce number of correction
cycles
Results, notifications are received faster
18.
Social and economic impact
The main impact is savings on time and money expenses. In average, about 70 % of e.
services are supplied electronically.
19.
Potential for sharing good practice
Every government organization could have lessons on processes’ reengineering and
technology solutions.
20.
Contact person
Asta Strazdaitė
Adviser (Taxpayer Service Department)
Vasario 16-osios str. 14,
01514 Vilnius, Lithuania
Phone: +370 5 268 75 56
Mob. +370 698 89 418
E-mail: [email protected]
Virginija Ginevičienė
Deputy Director
Taxpayer Service Department
Vasario 16-osios str. 14,
01514 Vilnius, Lithuania
Phone: +370 5 268 75 86
Mob. +370 620 84498
E-mail: [email protected]
3
Description of the case: Civil
Service eManagement
X
1.
Name of the case
E – Civil Service Management arba Civil Service eManagement
2.
Acronym of the case
VATARAS & VATIS
3.
Public institution
responsible for the case
The information on the main governmental body responsible for the project should be given
4.
Involved Partner(s)
Civil Service Department. A budgetary authority of the Republic of Lithuania performing civil service management functions.
Mission of the Department - to develop a professional and effective civil service and secure the implementation of the Law on Civil service
and related legal acts.
Vision of the Department - to become one of the most important entities of the central administration and ensure the functional
management of the Civil Service of the Republic of Lithuania in developing an up-to-date civil service system which would be
commensurate with the public interests of the country.
Strategic results to be achieved - Increased public trust, satisfied clients, motivated and professional civil servants.
Priorities of the activity - to strengthen administrative capacities and a positive image through the result-oriented activity management,
training and communication.
Functions of the Department - Enforces the Law on Civil Service and related legal acts following the procedure laid down by the Minister of
the Interior; Manages Civil Servants Register and Civil Service Management Information System; Produces draft legal acts pertaining to civil
service; Ensures an integral system for personnel management and civil servant career planning within civil service; Approves training
programmes for civil servants and exercises supervision over their implementation; Appraises legal persons seeking to train civil servants
and submits proposals to the Minister of the Interior regarding the certification of the establishments responsible for improving the
qualification of the civil servants; Coordinates the implementation of the civil servant training strategy; Handles the claims related to the
status of the civil servant; Submits to civil and municipal institutions and agencies recommendations on the application of the Law on the
Civil Service and relevant legal acts; Drafts and provides information on civil service to civil and municipal institutions and agencies;
Performs other functions set out in the Law on Civil Service and other legal acts.
If applied – all involved partners should be enlisted (governmental bodies, self-government(s), NGOs, private sector institutions)
VATARAS & VATIS are installed in all state and municipal institutions and agencies (currently: 582 Civil and Municipal institutions and
agencies). Government Office of the Republic of Lithuania, State Social Insurance Fund Board, the Environmental Protection Agency, State
Tax Inspectorate, National Audit Office of Lithuania, State Food and Veterinary Service and specialists of other public administration
agencies actively cooperate in creating and developing the system by providing valuable suggestions for the improvement of it.
In 2005-2006 the PHARE Twinning partner of Belgian Federal Public Service Personnel and Organisation shared the experience of the
use of information technology in human resources management.
2010-1013 – We are in cooperation with ATEA Ltd. and INSOFT Ltd. specialists who carry out the programming of the system.
5.
6.
Start date
www.vtd.lt, https://www.testavimas.vtd.lt/portal/
VATARAS & VATIS are being developed consistently, implemented gradually (by steps), by using a variety of funding sources
(Budget of the Republic of Lithuania, PHARE, structural support funds), considering the legal regulation of the Civil Service
Department and IT development:
• In 1998 Register of Officials, in 2002 it is reorganized into the Register of Civil Servants (hereinafter - VATARAS);
• In 2004, it was started to develop Civil Servants Management System (hereinafter - VATIS), which is constantly developed by
adding new features.
• A new partially decentralized system of selection was installed in 1 June, 2013.
• 2013-2014 Electronic Personal File (EABM).
7.
Case abstract (brief
abstract of your case)
The description should address the following questions:
-
What type of eGovernment service(s) is the subject of the case
What is the range of the case (local, regional, national, cross-border)
What are the main advantages of its implementation?
Are they any plans for further development?
A favorable information environment of human resource management was established in all civil and municipal institutions of the
Republic of Lithuania. Institutions are provided with the information and the IT tool whish is necessary for public service management
decision-making, planning and controlling and providing publich administration electronic services.
VATARAS receives Data from state and municipal Institutions, contains data on structures, vacancies and occupied positions, and civil
servants.
VATIS purpose – to enhance civil service professionalism, transparency, flexibility and efficiency by using information and
communication technology tools. VATIS tasks – electronically provide neccesary information for state and municipal institutions to
make reasoned, transparent and quick civil service management decisions; supply institutions with IT tool; electronically provide
information and services for civil servants or those who want to work in civil service and civil servants‘ qualification improvement
institutions; inform the society (citizens).
VATIS functions:
- Collect, organize, analyze and provide necessary information for civil service management, state and municipal institutions and
personnel administration (including the selection of candidates) and training organization;
- Automate the orders of civil servants‘ certificates production and renewal of certificates as well as the orders of service passports
production and updating records;
- To allow the state and municipal institutions, civil servants and employees working under employment contracts electronically
process the information about themselves in VATIS, to fill training participants questionnaires, execute civil servants‘ evaluation
procedure.
- Enable persons providing training to civil servants electronically manage information on their activities related to the training of civil
servants.
- To carry out specialized electronic exchange of data between institutions via VATIS and other information systems.
- Publish civil service announcements and results of civil service competitions, announce information on persons who provide services
to civil servants and civil servants' training programs;
- Ensure the coordination of civil servants' training strategy establishment and enables to collect and analyze the data needed for the
training strategy.
In 2010 - 2012 the implemented VATARAS & VATIS modernization project enhanced human resources management, data transfer,
reporting processes, as well as it reduced potential errors and ensured that the system will have relevant and complete data. The
activity of analytical reports forming component was established for giving the opportunity to effectively produce analytival reports
and provide information for human recourse managemant decisions.
In 2013 VATIS selection module was installed. Its functions:
- To enable individuals electronically sign and submit documents for the selection of a civil servant;
- To carry out the general personal skills and leadership abilities testing electronically;
- To manage the entire selection process in electronic way.
Currently, a new VATIS module electronic personal file (EABM) is being produced. An employee‘s personal file in the institution – it is a
collection of employee‘s given documents and the ones prepared in the institution. EABM purpose:
- To avoid the duplication of the same information about a civil servant who accedes in another institution. The institution will be able
to use already accumulated EABM information about the person;
- A civil servant will be able to see and use all information about his work in institutions in one and the same place;
- The person responsible for the management of personnel by using EABM documents templates will be able to prepare personnel
management documents about a particular employee by taking information from VATARAS and VATIS.
In the future we are planning to expand list of electronic services.
8.
Relevance of the case to
the eGovernment
Action Plan priorities (or
other EU strategic
priorities)
Which eGovernment Action Plan priorities are implemented within the case?
http://europa.eu/legislation_summaries/information_society/strategies/si0021_en.htm
Priority 1: User empowerment:
develop services designed around users’ needs, and inclusive services: this involves, for example, developing personalised online
services;
improve transparency: the Member States and the Commission plan to enable citizens to have online access to their personal data
held by administrations;
Priority 3: Improving the efficiency and effectiveness of Governments and administrations:
administrative burdens to be reduced: it is essential that public authorities use the personal data already available efficiently,
while respecting citizens’ privacy. In order to do this, the Commission proposes to apply the principle of ‘once-only’ registration to
certain data and to conduct a cost-benefit analysis of the principle;
9.
Policy context and
strategic framework
What is the policy context of the case? What is the main problem to be solved within the case?
Describe strategic and/or legal framework of the case.
The project is influenced by two key facts: the First - a regular civil service legal regulation and management development, the second information technologies are constantly evolving, each year brings new opportunities. As the Civil Service Department participates in the
development of civil service legislation projects and is responsible for VATARAS & VATIS development and support, it can be argued that the
legislation has influenced VATARAS & VATIS content, and use of new technology ideas impacted the Civil Service Act and accompanying
legislation content. For example, Selection – in 2002 we had only a test database while in 2013 a new electronic system has been installed
and it allows to manage the entire selection process.
10.
Indicate and characterize the target users of the service. Specify the scale of the group(s) – if possible. What are the expectation for the
extension of the group in the future?
Civil Service Department and other responsible institutions (Parliament, Government, the Minister of the Interior), the heads of
institutions and personnel administrators from 582 civil and municipal agencies and Institutions, Business - civil servants' training
institutions, civil servants and citizens - applicants to the civil service office; information is provided for journalists and published openly.
11.
Technology choice and
technology solution
Indicate the technology used for eService(s) implementation. Explain the reason for the choice
For the security of safety is used layered architecture, where the most important information is available only at the lowest level,
and only in accordance with the user roles. System availability is designed so that parts of it can be changed and updated without stopping
the whole system. For Data transfer between geographically dispersed information systems is used SOAP (Simple Object Access Protocol)
protocol . All system components are programmed in C # programming language.
Various means of establishing the identity of a person are being used: identity card, electronic signature certificates, electronic
banking means, a 24 code civil servant card. The system users are allowed to be identified through open-source software.
Software used - Microsoft SQL Server 2008 , Windows Server 2008 and CentOS Linux , Tomcat Application Server , Apache HTTP
Server , Microsoft Hyper -V 2008th
Performance of analytical reports are created by using the building blocks of business data ( Business Intelligence, BI ) intelligence
software QlikView, based on the analysis of operational memory ( an in memory analysis ) technology.
12.
Explain the essence of the case innovativeness.
Is this the global, European or national scale innovativeness? Technological, organizational?
The project is innovative because the information technologies are used in human resource management at all levels. It is used by the
Civil Service Department specialists for data analysis at the national level and the communication with the institutions, 582 civil and
municipal agencies and institutions, heads of the institutions, personnel administrators manage their office staff, public servants use the
system to access their data, correct it or to require this from the data processor, see vacant civil servants positions and the announcements
of competitions, to provide information about the need to be transferred to another civil servant position by service volatility, it is an
official way to find information about civil servants' training institutions, training programs for civil servants and instructors. Training
services institutions are also subjugated to the system so that they can provide the information in an electronic way. The system is also
integrated with other national information systems and automatically publishes the information to the public.
The same system is used by candidates of the civil service – documents are admitted within the IT system which is available 24- hours
a day, 7 days a week. Tests are done online. In this way, candidates learn the results and admit the documents on the same day.
13.
Scope
Cross-border, International, Local, National, Pan-European, Regional
NATIONAL
14.
Main results, benefits
and impacts (qualitative
and
quantitative) for all
stakeholders involved
Describe both assessed results and the expectations for further development.
Civil Service Department is successfully using the system to perform its functions: it organizes and analyzes individual institutions,
separate gruops data, prepares and provides information and reports. Department staff inspect the public administration institutions, the
installed module helps to get information about the certain institution operatively and prepare properly for the inspection. The system also
allows to organize the competitions of civil service quickly and coordinate the strategy of civil servants training (to register training
institutions and training programs).
Automated data receiving from the Register of Legal Entities, the Resident‘s Register Service of the Republic of Lithuania the
Departmental Register of Criminal Offences, Register of Educational and Scientific institutions, Register of Study and Teaching programs,
Electronic Service System for Policyholders, Internal Affairs Officials Register, Personaliztion Centre system was realised.
The data provision interface was establised:
- State Tax Inspectorate (the law of the Republic of Lithuania on the declaration of assets of population and other tax purposes)
- Department of Statistics (official statistics purposes of processing the special wage index calculations from the 29 February, 1968
Council Regulation ( EEC, Euratom , ECSC) No.259/68 down the Staff Regulations of Officials and other servants of the Communities for and
the Commission temporarily applicable to officials of extraordinary measures , article No.65);
- National Courts Administration (data on judicial structures and wages of employees);
- VIP Protection Department (information about the duties of the authorities access control);
- Chief Official Ethics Commission (the Lithuanian Chief Official Ethics Commission Act and the Ministry of Public and Private Interests
in the Public Service Law enforcement and private interests declaration for administration) ;
- Public Enterprise Parliament Publisher „Valstybės žinios“ ( competitions of civil servants‘ or heads of institutions).
- Personalization Center (the data about the requests to make service passports and civil servants‘ certificates);
The system is useful for heads of institutions and personnel because all administrative and accounting functions are computerized as
well as the system allows to carry out the Civil Service Law functions and interact with Civil Service Department in electronic way
(announcements, curricula, assessment of civil servants , etc.) .
Operators providing training to civil servants have the opportunity to provide the information in public about organized training for
civil servants and the compulsory annual activity reports for Civil Service Department is streamlined.
Civil servants - each civil servant has an opportunity to review the data stored in the system, correct it, or to require this from the
data processor, a civil servant also sees vacancies in public service, provides information about the need to be transferred to another
position of a civil servant, finds information on civil servants' training institutions, training programs and instructors and assesses the quality
of training, receives advice in relation to the application of the Civil Service Law .
Citizens - candidates for civil service can apply or register to take the tests 24 hours a day 7 days a week.
Information is available to journalists and made public at www.vtd.lt .
In the future we plan to expand electronic services and a range of publicly available data , as well as to add more data in VATARAS
(politicians, judges, prosecutors, public officials and others).
15.
Social and economic
impact
How the case changed the situation of the target group and their social/business/legal environment?
Public management development program for 2012-2020 defines the main directions of development of public management and
the expected results. The provisions of this program are focused on the most important public management process improvement. The
target of the program is to create an open and responsible public management system in the public administration authorities and
institutions, to use taxpayers' money effectively, to adopt and implement these solutions and provide a quality service for society. Specific
measures and actions for the implementation of the objectives and goals of the program are set in the 2013-2015 action plan.
VATARAS & VATIS are relevant in the civil service for goal seeking: to increase the attractiveness of the civil service - oriented to
the needs of society and business results, to innovate , to increase its flexibility and expertise.
Since 1st June, 2013 a partially decentralized system of selection has improved the transparency of the selection – applications are
submitted through the IT system only, the test is done online as well as the test result is seen at the same moment for Personnel
Administration Office and the applicant.
The project encourages the development of information technologies in public administration institutions and civil servants‘
computer literacy. In addition, the installation of VATARAS & VATIS saves the state money because each public administration should not
make their own separate personnel management system .
16.
Potential for sharing
good practice
Describe the potential the case offers to learn from, including
-
Lessons that could be drawn from your experience
Mechanisms that could be explored for exchange, transfer or replication
Other countries, which use a mixed model of civil service management, having career posts and civil service models characteristics,
can take advantage of project decisions.
17.
Contact person
Name, position, e-mail, phone, fax of the person eligible for providing additional information and contacts within the governmental body
responsible for the case
Paulius Striška, Head of Civil Service Department Register and Information Systems Tel. +370 5 271 83 89; fax.+370 5 2718563;
[email protected]
5
Description of the case: Registers administrated
by the Central Mortgage Office
X
18.
Name of the case
Central Mortgage Office
19.
Acronym of the case
CMO
20.
Central Mortgage Office under the Ministry of Justice
Tilto str. 17, LT-01101 Vilnius
[email protected]
21.
Involved Partner(s)
none
If applied – all involved partners should be enlisted (governmental bodies, selfgovernment(s), NGOs, private sector institutions)
22.
23.
Start date
www.hipotekosistaiga.lt
Name of the register
The Mortgage Register of the Republic
of Lithuania
Start date
1 April 1998
Register of Wills
Register of Property Seizure Acts
Register of Marriage Settlements
Register of Contracts
Register of Notarially Certified Powers
of Attorney
Register of Legally Incapable Persons
and Persons with Limited Legal
Capacity
24.
1 July 2001
1 January 2002
1 July 2002
17 July 2002
1 January 2011
1 January 2011
Central Mortgage Office under the Ministry of Justice administers state registers:
1.
2.
3.
4.
5.
6.
7.
The Mortgage Register of the Republic of Lithuania
Register of Wills
Register of Property Seizure Acts
Register of Marriage Settlements
Register of Contracts
Register of Notarially Certified Powers of Attorney
Register of Legally Incapable Persons and Persons with Limited Legal Capacity
Administering above mentioned state registers we collect data from data providers,
register them and provide data from the registers, exchange data with other registers
and information systems. All these services are electronic.
All the registers are national-scope except for the Register of Wills, which is
electronically interconnected to the European Network of Registers of Wills.
UPCOMING PLANS
Development of the Register of Notarially Certified Powers of Attorney
On 1 January 2014 we will start a new electronic service for natural persons: to prepare
and submit powers of attorney that do not need a notarial certification electronically.
Natural persons will provide the principle with conditions to connect to the software of
the register by using electronic signature, electronic banking services or other secure
person identification possibilities and prepare and register the power of attorney which
does not need a notarial certification electronically in the register after choosing one of
templates (forms) of a power of attorney. The information about such powers of
attorney shall be registered and publicized immediately after the data transfer.
Development of Electronic Services of the Register of Wills
To provide the notaries public with possibilities to present applications on
acceptance of inheritance or refusal of inheritance electronically.
An electronic service would be intended for natural and legal persons presenting
applications to notaries public on acceptance of inheritance or refusal of inheritance. A
person would form an application in the Internet programme by properly identifying
himself first with information technology and connection measures. An electronic
application is presented to the notary public in accordance with the territory serviced by
the notary public. After the notary public approves of the application received
electronically, the fact of inheritance acceptance would be registered in the Register of
Wills. The service may also include presentation of requests regarding the property
inherited to property registers, banks and credit institutions.
25.
Priority 1: User empowerment (develop services designed around users’ needs, and
inclusive services)
Priority 2: Strengthening the internal market (implementation of cross-border services
at EU level)
26.
What is the policy context of the case?
Activity of the registers is administered by Civil Code, specific laws, regulations,
approved by the Government of the Republic of Lithuania.
Development of the Register of Notarially Certified Powers of Attorney and of Electronic
Services of the Register of Wills is based on the needs of citizens, especially those, who
live abroad. Also, the Register of Wills will be implemented due to the Regulation No
650/2012 of the European Parliament and of the Council of 4 July 2012 on jurisdiction,
applicable law, recognition and enforcement of decisions and acceptance and
enforcement of authentic instruments in matters of succession and on the creation of a
European certificate of succession.
What is the main problem to be solved within the case?
Main goal of the registers is to guarantee protection of civil rights.
In the case of development of the Register of Notarially Certified Powers of Attorney we
will create an e-service, which will enable to create and register powers of attorney,
which do not need notarial certification, electronically, by identification with e-banking
or e-signature. Also, this new e-service will eliminate a possibility to falsificate a power
of attorney. Another problem which will be solved is that legally incapable persons or
persons with limited legal capacity will not be able to create a power of attorney.
On 1 July 2015 we will begin to register facts of refusals to accept inheritance.
The fact of refusal will be provided also electronically, without notarial actions.
Applies the same as above in the problem description.
27.
Indicate and characterize the target users of the service. Specify the scale of the
group(s) – if possible. What are the expectation for the extension of the group in the
future?
Citizens, notaries, courts, bailiffs, banks, other state institutions and legal persons.
As cross-border cooperation is becoming stronger and we are becoming part of
international associations and we create and provide cross-borders services, institutions
of foreign countries also foreign persons will become more active users of the case.
28.
Indicate the technology used for eService(s) implementation. Explain the reason for the
choice
.NET technology will be used.
29.
It is national scale innovativeness.
30.
Scope
National, except for the Register of Wills.
31.
Applies the same as in No. 9.
32.
High quality of provided services ensures that expectations and interests of persons are
satisfied, registration and data provision process is simplified, important and necessary
information about persons, their property becomes easily available and there’s no need
to go to the Central Mortgage Office because all services is/will be available online.
33.
Making all the processes as easier as possible, expanding possibilities to reduce paper
work and use of electronic communication (interaction). More information will be
available after the start of e-services.
34.
Contact person
Deputy director Vaidas Valikonis; [email protected], tel. (8 5) 231
4559; fax. (8 5)231 3491.
6
Description of the case: Numberplate
recognition system (e-Customs)
X
35.
Name of the case
Numberplate recognition system
36.
Acronym of the case
NAS
37.
Customs Department under the Ministry of Finace of the Republic of Lithuania
38.
Involved Partner(s)
JSC “Belam telekomunikacijos”
39.
http://www.cust.lt
40.
Start date
Year 2008 - 2013
41.
European institutions seeking new methods to fight against international crime
(terrorism, fraud, smuggling) consider information exchange between countries and
institutions to be among the key measures to counter crime. As a result, in 2005 the
Customs Department launched a project "Strengthening of anti-fraud transport
movement controls on the external EU borders" co-financed by the European Union's
Anti-Fraud Office OLAF under an institutional development measure of the Transition
Facility's multilateral programme. In the framework of the above mentioned project in
2008 a vehicles’ license plate and containers’ number recognition system (NAS) has
been installed at land and railway border crossing points on EU external borders.
The vehicles’ license plate and containers’ number recognition system has
strengthened the control of vehicles and goods movement, reduced the time needed
to clear border crossing procedures, and created an opportunity for legitimate business
to avoid additional inspections at border crossing points through the cooperation with
the Lithuanian Customs by providing the advance information on transported goods.
The system has been subsequently expanded, NAS has been modernized and the
mobile NAS version was installed into the patrol vehicles of mobile teams of territorial
customs offices. The system is used to exchange information between Lithuanian
border enforcement authorities. Currently this system, based on queries, is used to
provide information on vehicles to relevant Latvian and Polish law enforcement
agencies.
After other EU countries will join this project it will result in the development of a
unified information exchange system between EU customs and law enforcement
authorities protecting the Eastern EU border.
42.
43.
What is the policy context of the case? What is the main problem to be solved within
the case?
44.
Customs and law enforcement authorities of Baltic States, legal business, travelers
who are crossing the state border and Baltic states in transit
45.
Hardware solutions are based on IBM servers, storages, PC’s. All system is fully
redundant. Operator PC’s with fingerprint identification function.
License plate and container code recognition solution powered by ISS company
User application and data base (SQL) powered by JSC “BELAM telekomunikacijos”
46.
Is this the global, European or national scale innovativeness? Technological,
organizational?
47.
Scope
This unique system provides the possibility to exchange the information on National,
Regional, International levels as well as on Pan-European level
48.
NAS system enables to automatically notify customs office about the vehicles (goods)
entering a border crossing point, and to immediately start the process of risk
evaluation. The more effective risk management resulted in shorter period of time
needed for the clearance of border procedures for legal business entities and private
individuals crossing the border the Republic of Lithuania and transiting the country,
improved general environment for legal businesses, and reduced corruption
preconditions at Lithuanian Customs.
 More effective methods of fight against illegal circulation of tobacco and
other illegal goods were implemented;
 Higher amounts of tax revenue collected for Lithuanian and EU budgets;
 Customs inspection process delivers better results and disclose more
crimes;
49.
50.
Contact person
 Risks are managing in faster and more effective manner with the help of
modern technologies;
 Better cooperation and sharing of information with law enforcement
agencies in Member States was ensured;
 Customs inspection of declared and undeclared goods (cargoes) takes less
time;
 Modern customs inspection equipment facilitates effective fight against
circulation of illegal goods;

-
Alonas Ritvas
Chief Inspector
of the Violation prevention division
Customs department under the Ministry of finance
of the Republic of Lithuania
Jakšto g. 1, LT-01105 Vilnius
Tel.: +370 5 266 61 14
GSM: +370 686 13465
Fax.: +370 5 262 44 78
email: [email protected]
7
Description of the case: ELPAS
– official electronic documents processing system of the Government of the
Republic of Lithuania
X
51.
Name of the case
ELPAS – official electronic documents processing system of the Government of the
Republic of Lithuania
52.
Acronym of the case
ELPAS
53.
Office of the Government of the Republic of Lithuania
54.
Involved Partner(s)
MIT-SOFT Ltd.
55.
ELPAS system is available on-line (in Lithuania only, just for security purposes) at:
https://elpas.lrv.lt
This system is accessible only to the members of the Office of the Government of
Lithuania and other civil servants of central government institutions. For demonstration
purpose, the English version will be available at:
https://int.mitsoft.lt/signa-docs-elpas
56.
Start date
ELPAS system has been run by the Office of the Prime Minister (currently Office of the
Government of the Republic of Lithuania) since September 6, 2011, when it was
installed
57.
ELPAS is an information system for electronic processing (including official electronic
signing) of the Government decisions. This system, while not being specifically limited
to, is used for electronic signing of Government acts, resolutions, decisions, and Prime
Minister’s decrees, originals of which are issued in electronic form only. The system is
also designed for document registration, sending draft legislation to the national
Parliament and President’s Chancellery, transferring electronic originals to the Official
Gazette.
ELPAS makes extensive use of Lithuania's National Electronic Document platform and
its supporting services. All users have electronic certificates in the form of SmartCards
provided by our Citizen Registry for electronic signing. The system relies on services
provided by the Lithuanian Certification as well as Timestamping Authorities. Electronic
documents, which are composed, signed and delivered by the system, meet
requirements defined by ADOC specification (requirements for human readable
electronic documents). Finally, ELPAS allows transferring electronic originals to the
State Archive of Electronic Documents for permanent safekeeping through the services
of the Electronic Archive Information System. All documents are prepared for long time
stroring and once a year they are transmitted for keeping at National Archives.
ELPAS was developed in tight collaboration with the Office of the Government (former
Office of the Prime Minister) and MIT-SOFT Ltd. The implementation of ELPAS system is
based on Signa Docs platform, which is part of Signa product line developed by
MIT-SOFT Ltd.
After more than three years of designing, development, testing, training and running,
the usage of this system can be considered as fairly successful. Otherwise the
development of ELPAS system and its supporting Signa Docs platform still continues.
Extending ELPAS usage to mobile devices (tablets and smartphones) is one of the
current development trends. The system is also developed to be used with a wider
range of electronic document formats, not limited to ADOC documents. We are
convinced that the evolution of ELPAS together with Signa Docs platform will allow
extending its usage not only to Lithuanian institutions, but beyond Lithuania’s borders
as well.
58.
59.
The ELPAS system extensively improves organizational process of processing
Government’s legal acts and matches the third priority of the eGoverment Action Plan
“Efficiency and effectiveness is enabled by a constant effort to use eGovernment to
reduce the administrative burden, improve organisational processes and promote a
sustainable low-carbon economy”
Since 2009, the Government of the Republic of Lithuania has continuously stimulated
various usage of applications with electronic signatures and long-time storing of
electronic documents. However, paper documents still dominate, especially when
long-time storing is required. The main goal was to provide ecosystem for creating,
signing, registering and distributing electronic documents of the Government of the
Republic of Lithuania. The project aimed to provide a convenient solution to replace
signing of paper documents.
Other goals:
-
60.
to reduce time for proceeding Government decisions
to improve process of sending draft legislation to national Parliament and
President’s Chancellery.
to simplify procedures for sending Government decisions to the National
Archive for long time storing.
ELPAS system is used by the members of the Office of the Government of the Republic
of Lithuania and all 14 ministries (including Prime Minister, ministers, vice-ministers,
chancellors, and ordinary civil servants). But the usage of ELPAS, and especially the
usage of its supporting platform Signa Docs, is not limited to the Government of
Lithuania.
Signa Docs based system may be used by any public or private institution willing to pass
the preparation and signing of documents to electronic originals only. It is especially
well adapted to the usage by the high ranking officials and managers, who need to deal
with important number of documents.
Signa Docs based solutions are already integrated into the information systems of the
State Tax Inspectorate and State Social Security Fund Board of Lithuania.
61.
ELPAS system is implemented as a Java Web application, so it can be deployed and
executed on all major operating systems, and to be accessible through all modern Web
browsers.
ELPAS system implementation relies on Signa products stack. It uses Signa SDK,
providing the API with the complete set of operations for the management of
electronic documents in ADOC format. It also relies on Signa Docs platform, which
provides the user interface for electronic documents creation, editing, content preview,
documents signing, distribution, etc…
At the very base, ELPAS and its supporting Signa products rely on a wide range of open
source libraries and products available for the Java platform: XML digital signature
support, document content preview and transformation, Web interface creation,
documents storage, etc…
62.
ELPAS system is innovative in many regards. The system relies on Lithuania’s National
Electronic Document platform, which is composed from: (i) a set of international and
national standards, specifications, regulations and laws; (ii) the supporting PKI
infrastructure and its services; (iii) applications and information systems, including the
State Archive of Electronic Documents.
In particular, ADOC specification (approved by the Office of Chef Archivist of Lithuania
in 2009) was awarded as the main strategic innovation 2010 in Lithuania.
The product line Signa (whose part is Signa Docs, and so ELPAS), was recognized as a
winner of the national contest “Innovative Product 2011”.
Electronic Archive Information System, which was launched in 2011, provides the first
in the world Archive of (Official) Electronic Documents. ELPAS is the first information
system having transferred electronic documents to this archive.
To our knowledge, the Government of Lithuania is one of the first in the world (if not
the first) to have started issuing Government acts as original electronic documents,
signed with qualified electronic signature.
63.
Scope
At present, the ELPAS system supports electronic documents in ADOC format, and so
its usage could be limited to national institutions. We believe that with the planned
support for wider range of electronic documents formats, it will be possible to extend
its usage cross-border.
We should also mention that the electronic document definition, requirements for its
content and its electronic signatures rely on open international standards (ex. XAdES,
ASiC), many of which are recognized, implemented and used in other European
countries.
64.
The use of ELPAS system helps to be more efficient in terms of time, transport
requirements and human resources, and ensures promptness and security in the
delivery of documents to relevant institutions. We could also mention that since March
2013, the use of ELPAS has been extended to include a wider set of documents issued
the Government of Lithuania, showing the recognition of its benefits.
The principal users ELPAS have expressed their wish to access, to review and to sign
documents from smart devices (especially tablets) showing that in the future the usage
of ELPAS will be extended even more.
65.
The main goal was achieved: the system is quite comfortable when high level politicians
need to review and sign a lot of electronic documents. They don’t need to know
technological aspects, the system needs minimal software installation. So now it is
obvious that the process of electronic documents procession can be as easy as the
conventional way.
Furthermore, we have benefited in terms of time saving transportation costs.
66.
The implementation of ELPAS needed to reconcile different goals.
On the one hand, we’ve had strong requirements for qualified signature creation
application, as defined by international standards (ex. CWA 14170). We could mention
the possibility to see the content of signed objects or the support for various signature
creation devices. The implementation of such requirements involved the use of
complex technological solutions.
On the other hand, in order to be accepted by the end users, the complexity of
document creation and signing process needed to be hidden and comparable to that of
“conventional” documents (fast reading of a document, and fast signing of a number of
documents).
ELPAS is an example of a solution when sometimes contradictory goals are achieved in
one environment and are accessible through a simple and intuitive interface. We
believe that sharing our experience in its development and its everyday use would be
of interest.
67.
Contact person
EdmundasKazakevicius, [email protected], 8-706-63889, 8-706-63895 .
8
Description of the case: ADOC
documents
Freely distributed electronic document creation and verification software tool
X
68.
Name of the case
Freely distributed electronic document creation and verification software tool
69.
Acronym of the case
ADOC documents
70.
The information on the main governmental body responsible for the project should be
given
The Office of the Chief Archivist Of Lithuania
71.
Involved Partner(s)
Enterprise UAB “Mitsoft” as well as UAB “Sintagma”
72.
The case is available:
http://www.archyvai.lt/lt/paslaugos_53/adoc-dokumentai.html
Service user interface in the English and French languages available at
https://signa.mitsoft.lt/signa-web/app/index.html/ln/en
73.
Start date
30 October, 2011
74.
-
75.
76.
the case?
77.
future?
78.
choice
79.
organizational?
80.
Scope
81.
82.
How the case changed the situation of the target group and their social/business/legal
environment?
83.
84.
Contact person
-
Name, position, e-mail, phone, fax of the person eligible for providing additional
information and contacts within the governmental body responsible for the case
9
Description of the case: Lithuanian
public e-services: www.epaslaugos.lt
X
1.
Name of the case
2.
Acronym of the case
3.
4.
Involved Partner(s)
5.
www.epaslaugos.lt
6.
Start date
October 2008
7.
The State Information Resources Interoperability Platform, SIRIP is a system created to
deliver centralized access to public services. It is a convenient electronic platform that
offers an easy way for public authorities to design, deliver and manage e-services. It is
also a universally accessible virtual space where these services can be applied for.
Lithuanian public e-services: www.epaslaugos.lt
Information Society Development Committee under the Ministry of Transport and
Communications
SIRIP offers these functionality:
*national and cross-border identification and authorization of citizens, business entities
and civil servants;
*centralized data exchange among public authorities;
*payment (direct and via payment agent);
*e-service design (including testing environment);
*e-service monitoring, auditing and administrating.
Public authorities can use these SIRIP services for free without implementing their own
solutions. SIRIP currently connects 159 government institutions, provides access to 556
public services and has had almost two million unique visitors to the central egovernment portal since 2008.
In the near future SIRIP functions will be further expanded to include additional
features: Legal assignment management – easy transfer of rights to natural or legal
persons and Cloud computing - a secure online storage space for public authorities.
The constantly improving, versatile SIRIP platform allows for quick creation of eservices and ensures mutual accessibility between the public sector and all recipients of
public services. In short, SIRIP is a simple and effective way to implement innovation
and developments in ICT for more efficient state governance.
8.
Priority 1: User empowerment
Priority 2: Strengthening the internal market
Priority 3: Improving the efficiency and effectiveness of Governments and
administrations
Priority 4: Creating preconditions for the development of eGovernment
9.
Interoperability between public administrations is crucial for achieving European
integration and concerns core aims of the European Union. Member States and endusers have a great interest in overcoming barriers to easy delivery of public services
across borders and sectors. While end-users are the final recipients of these services,
the prime partners for the European Interoperability Strategy (EIS) are the European
public administrations. Increased cooperation and commitment on the part of these
key players are therefore essential for the development of the EIS.
10.
The target groups are: public authorities, citizens, business entities. In spite of the fact
that there is implemented cross-border identification, very few countries have
developed similar solution for their citizens, business entities identification, centralized
data exchange, etc. With respect to this problem it is expected to expand the use of
SIRIP internationally by helping other countries to develop their own solutions and to
create interfaces between these solutions and SIRIP.
11.
The following key items were to consider when making decision about SIRIP
technological implementation:
Clear licencing and maintenance. SIRIP is made of several logical units, such as ESB,
BPEL, eGovernment portal, payment broker, authentication service. Some of these
components are generic to all industries, some require high level of customization to
meet <IVPK> needs. Therefore of the shelf solutions were chosen for generic functions.
These solutions were chosen basing on manufacturer support and knowledge available
in region. ESB, BPEL, DBMS functionality is implemented using Oracle products - OSB,
SOA Suite, DBMS.
Components that require many custom changes were custom build on open
frameworks, e.g. Apache Tomcat web application container, ZKoss enterprise web
application framework.
Lose coupling. SIRIP is made of separate components that serve specific purposes. The
communication between these components is implemented using open standard
technologies - XML for data structures, WS-S for data security, XML Signature for data
integrity. Whenever it is possible, web-services are preferred to other means of
interoperability. Each of SIRIP logical components may be deployed and scaled
independently, technologically it is possible to host SIRIP components in public cloud
service.
Virtualization. SIRIP is implemented as virtualized platform and each component may
be scaled when needed. Depending on situation, different resources may be allocated
to ESB, BPEL, Portal, Payment broker and authentication service of the platform.
Virtualization of the platform is implemented using VMWare solutions.
12.
Global innovation. Both technological and organizational.
13.
Scope
14.
SIRIP currently connects 159 government institutions, provides access to 556 public
services and has had almost two million unique visitors to the central e-government
portal since 2008.
Seven e-services are created using SIRIP design tools and more than 90 e-services have
been developing recently.
Realization of State Information Resources Interoperability Platform has increased
take-up of eGovernment services significantly (increase of 16% in 3 years according to
Lithuanian statistics).
All public authorities have centralized access to the main Lithuanian registers.
Expectations
Nowadays more than 2500 budgetary institutions out of more than 3500 do not have
documents management systems. To solve this problem it is planned to develop
centralized document management system based on cloud computing. Moreover, by
realizing this it is expected the growth of electronic documents usage and higher level
e-service delivery.
15.
This approach focuses on both the back and front office. Data registers and information
systems, many e-services could be streamlined and made available in a user friendly
one-stop-shop portal to citizens, business entities and civil servants.
With the integrated development environment, e-service process building becomes a
straightforward procedure that does not require advanced programming skills. Public
service providers can request form, data structure, process and integration interface
creation without leaving the comfort of SIRIP environment. It saves time and money for
e-service delivery.
16.
In spite of the fact that SIRIP has been helping to deliver e-services faster and cheaper
and provide centralized data exchange among public authorities these should be
considered before:
*changes in legislation in order to create more efficient and user friendly e-services
(Lithuania has been facing a number of problems that restrict better quality e-service
design. E.g., because of legislation institutions are not willing to give register’s data for
e-service design for free or to change the service procedure. For instance, sometimes a
service user is asked to fill information into e-form even if the data can be gotten
automatically. All these problems can be solved only by changing the legislation.);
*standardized cross-border data exchange – everything should be designed in a way to
make it easy to adapt to similar systems internationally.
17.
Contact person
Aurelija Orlova
Information Society Development Committee
Under the Ministry of Transport and Communications,
Chief Specialist of Projects division
Tel. (+370 5) 266 5184, mob.: +370 693 55162
Email: [email protected]
10
Description of the case: E-POLICE
X
85.
Name of the case
The transference of the police public service “Notifications to the police” into the
electronic space
86.
Acronym of the case
E-POLICE
87.
The Police Department under the Ministry of the Interior of the Republic of Lithuania
88.
Involved Partner(s)
-
89.
www.epolicija.lt
90.
Start date
The project has been started being implemented in May 2009.
91.
The Project gives possibility to provide:
-
Notifications to the police about the criminal acts, traffic incidents and other
violations of the law electronically (reporting service is not for getting an
emergency).
-
Applications to the police on the issuing licenses and permits, concerning
firearms, pyrotechnical articles and activities on the protection persons and
property.
The project covers the entire country. All residents have the possibility of using the
electronic services of the police.
The major advantages have been distinguished:
-
People have a comfortable, interactive, easily accessible and useful service.
People using these services save their time. Residents without leaving their
homes, regardless of police work time via the Internet or a mobile phone can
provide reports all day, from anywhere in the world.
92.
-
The spectrum of electronic services of the state was improved.
-
Work of private companies (gun shops, security services and dealers of
fireworks) and police stations became easier. The transference of police
services into the electronic space is an important step, which better organizes
work time not only of private companies (gun shops, security services and
dealers of fireworks) but the police as well. Moreover, the system of police
electronic services ensures better performance of the computerized data filing
system, which record and maintain such data as firearm’s type, make, model,
caliber and serial number, as well as the names and addresses of the supplier
and the person acquiring or possessing the firearm.
Transference of the police public service “Notifications to the police” into electronic
space is financed by European Regional Development Fund according to Economic
growth program's 3rd priority „Informational society for everyone" implementation
means No. VP2-3.1-IVPK-01 "e-Government services".
Police department implemented this project according to the Government decision No.
1097 on the confirmation the measures of the plan of implementation strategy of
public administration development of 6th November 2006.
93.
Public service “Notifications to the police” is one of 20 services, which were confirmed
by the Council of European Union as priorities of electronic public services.
94.
All the residents of Lithuania have a possibility to provide notifications to the police
about the criminal acts, traffic incidents and other law violations in an electronic way.
The other group involved is the owners of firearms and enterprises, which deal firearms
or pyrotechnical articles, private security services as well.
95.
Used technologies:
- Liferay portal (liferay.com) as a basis for ePolicija.lt portal - provides configurable
open source platform compatible with portlet specification. Provides most content
management tools needed. Allows custom themes, embedding of other applications as
portlets and provides tools for overriding Liferay code where needed.
- ZK framework(zkoss.org) for creating UI of most of the custom portlets - Convenient
event model, contains lots of out-of-the-box components and provides simple means
of extending existing components. Makes use of expression language when defining
web page content. Supports portlet specification.
- Spring framework (spring.io) for managing business logic layer of the portlets Provides IOC, transactions and many more features, combining into the backbone of
the application.
- JMS for transferring messages to and from other systems.
- ORM for saving entities.
96.
A unique solution for gun stores’ interaction with police was created in the scope of
this project. This solution completely replaces the old paper licenses based system of
gun control in Lithuania. Control of circulation of guns in Lithuania is controlled by
police by gun stores’ account ant the Subsystem of licensed activities. Gun store’s
account allows bundle of actions to perform online:
-
check the validity of customer’s license before selling a gun;
-
provide information of imported guns to the police;
-
transfer guns between stores within the same legal entity;
-
Police is notified about all actions performed at gun stores account.
A bundle of police services is available online. There were no police electronic services
before this project in Lithuania. The solution simplifies and quickens provision of
services either to police officers or to people.
97.
Scope
ePolicija.lt portal is the national website where all the residents can find and use the
services of the portal they are interested in and get to know all information concerned
with ePolicija.lt.
98.
99.
By using ePolicija.lt service portal, it is possible to notify about the incident, to give a
report or application by signing documents needed with an electronic signature, to
observe the state of service administration and provide feedback about the quality of
services.
All the residents have a possibility to provide notifications to the police about the
criminal acts, traffic incidents and other law violations in an electronic way.
This comfortable and easily accessible public police service saves their time.
Applications to the police on the issuing licenses and permits, concerning firearms,
pyrotechnical products and the security of persons and property activities have been
changed. Such target groups as gun shops have to provide all information to the police
only in electronic way. After this project has been implemented their business
environment was also changed. Firearms dealers, private security services and dealers
of fireworks save their time, so that we have positive economic impact.
100. Potential for sharing good practice
-
Comprehensive communication between developers and business
specialists from customer is essential;
-
Implementation of successful information system may require changes in
legislation;
-
Avoid dependencies on obsolete systems;
-
Choose solutions that best matches your needs;
-
Do not try to implement all possible services. Implement only those
services which will be used and usable by electronic means.
101. Contact person
Tomas Stankevičius, [email protected], +370 686 41 833
Audrius Čiupala, [email protected], +370 686 64 731
11
Description of the case: E-authentication across
the Europe with usage of Lithuania’s nacional ID card and
project STORK2
X
1.
Name of the case
E-authentication across the Europe with usage of Lithuania’s nacional ID card and
project STORK2
2.
Acronym of the case
LTU e-ID STORK2
3.
Ministry of the Interior of the Republic of Lithuania
4.
Involved Partner(s)
ADIC - Personalisation of Identity Documents Centre under the Ministry of the
Interior of the Republic of Lithuania
IS – INFOSTRUKTURA, State Enterprise „INFOSTRUKTURA“ of the Ministry of the
Interior of the Republic of Lithuania
5.
www.dokumentai.lt
http://www.eid.lt/
http://stork.eid.lt/
6.
Start date
Start date LTU eID is 2009, start date of STORK is 2008
7.
Lithuania have been issuing electronic ID card (eID), which contains both
contact and contactless chips since 1 January 2009. The contact chip stores two
certificates: authentication and e-signature. Its primary function is to enable
secure online transactions with e-government, e-services and e-business. The
contactless chip is for the ICAO application, i.e. face and fingerprints for
inspection at the border crossing points. Purpose of the Lithuanias‘s ID card,
procedures for its issuance, change and usage, data to be engraved are regulated
by the Law on Identity Cards of the Republic of Lithuania (Official gazette,
2001, No. 97-3417; 2008, No. 76-3007). Personalisation of eID is being done by
Personalisation of Identity Documents Centre under the Ministry of the Interior
of the Republic of Lithuania. Personalisation of Identity Documents Centre is a
governmental organization established in 2001 for centralised personalisation
of Lithuanias‘s identity and travel documents.
INFOSTRUKTURA is operator of thr Secure State Data Communication
Network (SSDCN), that is isolated from the Internet network and provides the
secure national-wide communication services for public institutions in Lithuania,
also provides communications via SSDCN with the National Networks of EU
Member States, EU Institutions and EU Agencies. SSDCN is build according
requirements of TESTA (Trans European Services for Telematics between
Administrations) network and owned by European Commission. TESTA is the
European Community's own private, IP-based network, also isolated from the
Internet and allows officials from different Ministries and administrations to
communicate at a trans-European level in a safe and prompt way. sTESTA offers
a telecommunications interconnection platform that responds to the growing
need for secure information exchange between European public administrations.
SSDCN is a National Network of Lithuania in the terms of IDA, IDABC and
ISA Programmes of EU with 3450 Points of presents nationalwide.
INFOSTRUKTURA is a consorcium partner in the EU projects STORK1 and
STORK2. Launched in 2008, STORK aimed to enable citizens and government
employees to use their national electronic identities (elD) in any Member State.
8.
-
9.
European Commission Regulation on electronic identification and trust services
for electronic transactions;
Digital Agenda for Europe, 2010-2020, eGovernment Action Plan;
ISA (Interoperability Solutions for European Public Administrations) Work
Program. ISA is a European Union programme (implemented by the
Commission) contributing to a European Union free from electronic barriers
at national borders. The ISA programme facilitates electronic cross-border and
cross-sector interaction between European public administrations.
This Project, as a project STORK, is delivering in Lithuania a set of common
specifications and a common platform for interoperability of officially issued elD
(including a European-wide Quality Authentication Assurance Scheme) that was
demonstrated by six operational pilots to ensure protected, secure and private
cross-border access to eServices (mainly eGovernment services) to European
citizens, supporting their mobility in Europe.
Building on the success and results of the first STORK project, STORK 2.0 (launched in
2012) goes a step further towards a single framework and infrastructure for crossborder electronic identification and authentication (elD). STORK 2.0 extends the
authentication to legal persons, and thus including the powers of representation,
especially focused on the support for authentication SMEs. While STORK was focused
on the public sector, STORK 2.0 increases the scope of usability to the private sector
with four new pilots: eLearning and academic gualifications, eBanking and public
Services for Business and eHealth.
10.
EU administrations, Citizens and Business (Central Government Online Services Users,
Local Government Online Services Users, Business Online Services, Non-Profit
Organizations online Services).
11.
Common modern technology is described by project STORK.
12.
Innovation of the case is global European and national Lithuanian.
13.
Scope
Scope of the project is Pan-European cross-border International and Local National.
14.
At the end of the project in December 2015 all the owners of Lithuanias’s nacional ID
cards (2.000.000 persons) will be able to work in Pan-European and Local National
areas with four pilots: eLearning and academic gualifications, eBanking and public
Services for Business and eHealth..
15.
The project will have very huge social and economic impact in Lithuania.
16.
It is big potential for sharing good practice in Lithuania and in EU.
17.
Contact person
Mr. Andžejus Kudalevas, deputy director of ADIC, phone +370 5 271 80 17, fax. +370
5 271 80 45, e-mail: [email protected]
ADIC is Personalisation of Identity Documents Centre under the Ministry of the
Interior of the Republic of Lithuania.
Mr. Arnoldas Velička, Head of Department of IS, phone +370 5 239 17 05, fax. +370 5
279 13 31, e-mail: [email protected].
IS is State Enterprise „INFOSTRUKTŪRA“ of the Ministry of the Interior of the Republic
of Lithuania
12
Description of the case: e-Procurement
system in Lithuania
X
1.
Name of the case
e-Procurement system in Lithuania
2.
Acronym of the case
e-Procurement
3.
The Public Procurement Office of the Republic of Lithuania
4.
Involved Partner(s)
-
5.
www.vpt.lt,
https://pirkimai.eviesiejipirkimai.lt
www.cvpp.lt
6.
Start date
2008
7.
-
e-Procurement
-
National (The Central Public Procurement Information System – CPP IS)
-
To ensure transparency, availability, cost savings and human resources and to
encourage SME participation in the public procurement.
-
Implementation of a risk management information system (1st quarter of
2014).
Integration CPP IS with e-Invoice, e-Ordering, etc. systems.
8.
9.
the case?
Public procurement transposition to the electronic environment
Transferring public procurement processes to the electronic environment will reduce
corruption and ensure transparency.
Based on the Law on Public Procurement of the Republic of Lithuania.
10.
future?
Targeted user groups:
11.
- Contracting Authorities/Entities;
- Suppliers (In the future growth of suppliers from SME sector expected).
choice
Real time web eSservice.
To accelerate Public Procurement processes, to increase transparency, to ensure
accessibility, security and integrity.
12.
organizational?
Public Procurement transposition to the e-environment is the National scale
innovativeness (technological and organizational).
13.
Scope
National
14.
15.
E-procurement:
- by value – 91,5 % (2013 3rd quarter)/ >95 % (2015)
- by quantity – 87,8 % (2013 3d quarter)/ >90 % (2015).
environment?
-
Public Procurement procedures became faster;
16.
17.
Contact person
- Public Procurement became more transparent;
- Human resources are being used in a more effective way;
- The costs of participation of suppliers have been reduced.
-
Completeness of e-Procurement process; e-Procurement risk control.
-
Edividas Praleika, Head of Electronic Procurement Development Division
Public Procurement Office of The Republic of Lithuania; [email protected]; tel.:
+370 5 219 7007; mobile: +370 685 84 744.
13
Description of the case: eServices
of REGITRA: registration of vehicles, Drivers‘ and Driving schools’ portals
X
1.
Name of the case
2.
Acronym of the case
3.
eServices of REGITRA: registration of vehicles, Drivers‘ and Driving schools’ portals
The information on the main governmental body responsible for the project should be
given
The State Enterprise REGITRA
4.
Involved Partner(s)
5.
www.regitra.eu
6.
Start date
2010
7.
- What type of eGovernment service(s) is the subject of the case
- What is the range of the case (local, regional, national, cross-border)
- What are the main advantages of its implementation?
- Are they any plans for further development?
Recently, the State Enterprise REGITRA implemented two projects financed from the
EU Structural Funds:
1 - Transfer of vehicle registration services into electronic space (eKETRIS):
Register road vehicles.
Order general usage, trade or personalised state vehicle registration number
plates.
Request vehicle identification services at the vehicle parking spot.
Assign trade number plates to vehicles and manage registration of permits for
their temporary use on roads.
Report lost (or found) state number plates or registration certificates.
Pay for services rendered.
2 – Transfer of drivers’ license issue/replacement services into electronic space:
2.1. Development of a drivers' portal with the following features:
Review a driver's data and practical driving test protocol stored in the driver
testing informational system.
Order a new driver's license to replace an expired beginner's license.
Order a duplicate license to replace one that was lost, provided that the latter
was issued after 1 May 2007.
Report a lost driver's license.
Check if a driver's license has already been prepared for pickup.
Check driver's license data.
Check the data of a certificate letter about an issued driver's license.
Pay for services rendered.
2.2. Development of a driving schools' portal:
centralised access for driving schools, reliable and safe transfer of data on persons who
completed the driving courses at driving schools and statistics;
2.3. Digitisation of drivers' practical examinations (digital pen component):
Protocol of drivers' practical examination is completed with the use of a digital pen,
information entered by which is attributed to the examinee's file, the protocol is
accessible upon logging to the drivers' portal. Digitisation made the examination
process more transparent, the number of contested cases significantly decreased.
2.4. Establishment of a call centre: in pursuit of better customer services, a customers'
call centre was founded, which ensures handling of every single call and hearing of
customers' concerns.
8.
9.
the case?
The services are implemented at the fourth maturity level.
The key goal of the State Enterprise REGITRA is to offer more convenient and effective
services to customers, available 24/7, to provide customers with a possibility to save
money and the enterprise to make better use of its administrative resources.
10.
future?
130 thousand customers on average apply to Regitra every year for driving licenses,
over 180 thousand driving licenses are issued per year and over 300 operations of
vehicle registration/re-registration are completed.
The main expectations of the customers include prompt and effective services.
11.
choice
Open source technologies.
12.
organizational?
European and national
Technological
Organizational
13.
Scope
National.
14.
The number of eServices users is growing every year. 15% of new drivers order a
driving licence on the Drivers' portal.
The introduction of the driving schools' portal essentially changed the previous
processes - 100% of work is carried out electronically, thus ensuring control, reliability,
transparency of enterprises' activities, eliminating the possibility for abuse, document
forging.
Digital pens have also had a strong impact on the practical examination processes,
ensuring transparency and customers' trust.
The call centre improved the Enterprise's work with customers, ensuring better
availability of the Enterprise's staff, listening to customers' concerns, requests. More
than one thousand calls are handled every day. The operation of the enterprise has
also grown more effective- employees are free to perform other direct assignments, to
make better preparation for peak times caused by changes in legislation, other natural
circumstances.
15.
environment?
Transparent process of services provision has been simplified and facilitated, possibility
to receive services without leaving home, trust have increased.
16.
-
State enterprise Regitra would be happy to share its good practice experience,
in particular, in the fields of merger of the Driving schools' portal, introduction
of stricter control.
In case of the drivers' portal - convenience for users can be further improved by
introducing electronic medical certificates transmission, easier image taking.
17.
Contact person
Indrė Jakaitytė, Projects‘ coordinator, [email protected], (8 5) 266 0440
On key issues - Vytautas Jasiulevičius, Head of IT department,
[email protected], (8 5) 266 0442.

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