Affinitas Corporation Contact Center Profile

Affinitas Corporation Contact Center Profile

Affinitas Corporation
Contact Center Profile
f o u n d ed:
1993
corp orate he ad quar te r s :
Omaha, Nebraska
con t a c t c e nte r f ac ilitie s :
Lawrence, Kansas
Harlingen, Texas
Lawton, Oklahoma
Córdoba, Argentina*
Gilbert, Arizona
mi ssi on :
To h e lp c o m p a n i e s
*Operated by sister company ASA Services, S.A.
communicate
t e ch n i c al c apa bilitie s :
Over 1,500 Internet-enabled agent stations
3,000,000 calls per month capacity
24 X 7 X 365 operations
Blended inbound, outbound, email, and online chat capabilities
Dedicated and centralized Quality Assurance
a n d es tab lis h
pe r s o n aliz e d ,
p ro f i t a b l e , a n d
Data-driven scripting/dialog
Consumer, Small Business and Enterprise solutions
s peci alize d se rv ic e s :
Acquisition/Inside Sales
Language Translation Services
Cross-sell/Upsell/Retention
Help Desk/Technical Support
Customer Care
Back-office Operations
Multilingual/Multicultural
Club/Continuity/Subscription Marketing
comp le me ntary s e r v ic e s :
Creative Services
Data/Analytics/List Services
Web/Online Marketing
Direct Mail Production and Management
i n d u s t rie s se rved:
Financial Services
Energy
Wireless/Telecom
Healthcare
Broadband/Internet
Gaming
Cable Television
Social Media
long-lasting
re l a t i o ns hip s
with customers,
e m pl o y e e s and
constituents
t h ro u g h a v a r i e t y
o f d i re c t m e d i a
a n d marke ting
ch a n n e ls .
t he A ff initas dif f e r e nc e :
Speed-to-market
ROI focus
Holistic strategic approach
Dedicated and flexible account management
Multiple channel expertise
Partners in your business model and process
1015 North 98th Street | Suite 100 | Omaha, NE | 68114 | www.affinitas.net | 800-369-6495, ext. 5041