this publication in PDF

Arrive in Brazil.
Feel at home.
Índice
1.
Introduction
2.
First Steps
3.
Access Channels
4.
Products and Services
Introduction
Welcome to a global bank.
Welcome to Citibank.
Being in a different country can be a very special
experience. Especially when you have by your
side a bank present in more than 120 countries,
acquainted with the most diverse cultures.
Considering this, whenever you need, get in touch
with Citibank. Our Relationship Managers will be at
your disposal to answer your questions, to provide
information on your checking account and much
more.
Moreover, our products and services are going
to facilitate your purchases and transactions,
bringing even more tranquility to your daily life.
In this website, you will get to know the main
advantages of being a Citibank Client. Have a nice
reading.
First Steps
Check which are the first steps to use your
checking account.
Period
What are you
Período
going
to receive
Your CitiPhone
Banking password.
1 to 3 days after
opening your
checking account.
Your Citibank Banking
Card password
(debit card).
In up to 5 days
after opening the
checking account.
Your Welcome Kit
with your Citibank
Banking Card and
your checkbook.
What to do after
the receipt
You can choose to
change the password
to one of your choice.
Call the CitiPhone
Banking using the
password you
received and request
the change.
What to do in
case you do not
receive it
Call the CitiPhone
Banking and request
a copy.
Wait the receipt
of your Citibank
Banking Card in the
Welcome Kit.
For your security,
the Citibank Banking
Card and the
checkbook are
sent blocked.
Call the CitiPhone
Banking and request
to unblock it.
To unblock the card
you should have it
at hand.
Call the CitiPhone
Banking or your
Relationship
Manager and request
a copy.
Access Channels
Get to know the channels
where you can ask questions,
suggestions and manage your
checking account.
Everything that can facilitate your life
deserves a special attention. Having this
in mind, we created the Citibank Access
Channels.
Citibank Online
Citibank Online is our Internet Banking. Whenever you access the website, you can do your financial transactions in an easy and
simple way, without losing time, with all the security and comfort
you deserve.
You can check balances and statements; make payments and
transfers with the receipt sent via email; request loans; register
and check Direct Debt; open investment and savings funds,
invest, redeem, register to receive your statement via email and much more.
To register in Citibank Online, access citibank.com.br and follow
the instructions bellow:
Click in the option
“Primeiro acesso?
Cadastre-se”.
Read the terms
and conditions
and confirm
your adhesion.
Inform your Citibank
Banking Card (debit
card) number and your
password (the code that
you use at ATM).
You are protected by one of the most modern security
resources: the Electronic Code, a password that you receive
directly in your mobile, via SMS, to confirm some internet
transactions.
Special Hours: payments and DOCs [wire transfers]
up to 9 p.m. TEDs [wire transfer of more than R$
2,999.99]
Create your user
name and your
internet password.
Register the email in which you wish to receive your statement
(CitiMail Banking) and define the
periodicity and the information
content you wish to receive.
For security reasons, the first access to your account will be
blocked. Please contact CitiPhone Banking and
request to unblock it.
Citibank Online main services
My Relationship
Welcoming page with consolidated information of your checking account.
Statements and Balances
View your statements, resources allocations, future entries and income report.
Transfers
Make transfers between Citibank accounts and also to other banks.
Payments
Make or schedule payments of your bills, Detran (SP) services
and electronic bills (DDA). Here you can also register your bills as Direct Debit.
Loans
Simulate and request your CitiCrédito Automático* [Automatic Credit].
Investments and Savings
Enables to open investment funds and savings, applications, redeems,
consultations and much more.
Online Services
Enables you to change your internet password, to register in several
services and to set your preferences.
Credit Cards
Enables you to check the current invoice or from previous months,
to redeem points and bonuses, to change or reissue the credit card
password.
Email Statement
Register and receive the statement of your checking account via email.
CitiPhone Banking
You can do the main banking operations over the telephone, 24 hours a day, 7 days a week.
Just call 4004-2484 (if you are in São Paulo or Rio de Janeiro)
or 0800 701 2484 (if you are in another location). For English
service, select the option 1.
To use this service, it is necessary to have at hands the access password to CitiPhone Banking.
Citibank Branches
The Citibank branches network strategically covers the country.
Clique here to check the closest
branch to you.
ATMs
Check bellow the differences between Citibank ATM,
Banco24Horas and Interconnected Network;
Citibank ATM
- 256 points all over Brazil.
- Available transactions: Withdrawal, Balance and Statement
Inquiry, Payment of Bills and Loan Request (CitiCrédito
Automático*).
Banco24Horas
- 8.5 thousand points of service in Brazil.
- Available transactions: Withdrawal, Balance and Statement
Inquiry, Loan Request (CitiCrédito Automático) and Payment
of Utility Bills and Taxes of Municipal Governments associated
with Citibank.
- It is possible to pay utility consumption bills, taxes with
municipal government bar code and bank payment slip up to
the payment date.
Interconnected network
- More than 30.000 points of service.
- Available transactions: Withdrawal and Balance and Statement.
Click here to check the
Banco24Horas ATMs locations.
Products and Services
Services and products designed
to make your daily life easier.
Citibank offers several solutions to make your
life easier.
Get to know all of them and remember: they
are at your disposal whenever you need.
Citibank Banking Card (Debit Card)
After receiving and unblocking your Citibank Banking
Card, you can use it to make withdrawals and purchases
debited directly in your checking account.
In Brazil, the withdrawals can be made in over 36
thousand ATMs of Banco24Horas network, of the
Interconnected Network (withdrawals in ATMs of other
banks) and Citibank ATMs.
Abroad you can make withdrawals in local currency using
Cirrus®, Nyce and Star networks and purchase in over 120
countries, debited directly in your checking account, using
the Maestro® branded cards.
You still have the option to hire the Citibank Banking Card
Protection insurance, which protects your card from theft,
stealing or withdrawal under coercion.
Checkbook
The check can be used to make payments in installments or in
cash, according to your choice and with the establishment policy.
For your security, the checkbook is sent blocked. Call
CitiPhone Banking or access citibank.com.br to request
the unblocking.
Check how to fill out your checkbook:
Numbers
1 - um
11 - onze
21 - vinte e um
200 - duzentos
2 - dois
12 - doze
30 - trinta
300 - trezentos
3 - três
13 - treze
40 - quarenta
400 - quatrocentos
4 - quatro
14 - catorze
50 - cinquenta
500 - quinhentos
5 - cinco
15 - quinze
60 - sessenta
600 - seiscentos
6 - seis
16 - dezesseis
70 - setenta
700 - setecentos
7 - sete
17 - dezessete
80 - oitenta
800 - oitocentos
8 - oito
18 - dezoito
90 - noventa
900 - novecentos
9 - nove
19 - dezenove
10 - dez
20 - vinte
100 - cem
101 - cento e um
1.000 - mil
1.001 - mil e um
Writing the total
R$ 15,00
Quinze reais
R$ 109,00
Cento e nove reais
R$ 52,00
Cinquenta e dois reais
R$ 288,00
Duzentos e oitenta e oito reais
R$ 77,00
Setenta e sete reais
R$ 1.345,00
Mil trezentos e quarenta e cinco reais
Writing the date (city, month and year)
Months
São Paulo, 22 de agosto de 2011
Janeiro/January
Julho/July
Belo Horizonte, 19 de abril de 2011
Fevereiro/February
Agosto/August
Campinas, 30 de março de 2011
Março/March
Setembro/September
Rio de Janeiro, 2 de fevereiro de 2011
Abril/April
Outubro/October
Porto Alegre, 10 de dezembro de 2011
Maio/May
Novembro/November
Curitiba, 14 de setembro de 2011
Junho/June
Dezembro/December
Write in full the total
value of the check
Total in numbers
Mil duzentos e cinquenta reais
John Sample
1.250,00
São Paulo 23 dezembro
2011
Recipient’s name
City where the check
was filled out
Day, month and year
Signature
Check the step-by-step process of how to
unblock your checkbook using Citibank Online:
1 - After logging in, click on Online Services.
2 - Click on the Unblocking Checkbook option.
3 - Select the checkbook you wish to unblock according
to the initial and final numbers*.
4 - To confirm the unblocking, type in your keyboard the
letters corresponding to the password of your Citibank
Banking Card (debit card).
5 - That’s it! Your checkbook has been unblocked and you
can already use it!
Automatic sending of checkbooks
You can receive your checkbooks at the address of your
choice. You just have to request the service in Citibank
Online: at citibank.com.br or via CitiPhone Banking.
Transfer between accounts in the country
You can use the wire transfer to transfer amounts
between Brazilian banks.
To make a TED - Wire transfer of immediately available
funds - the amount to be transferred shall be equal or
more than R$ 2,999.99. If the amount is less than that,
make a DOC – Wire transfer.
These two options can be of type C (transfer between
accounts with different ownership) or D (transfer between
accounts with the same ownership). To conclude the
transfers, you just have to inform the recipient’s data:
full name, CPF [Individual Taxpayer’s Registry], bank and
checking account data.
IMPORTANT: When making a TED, the amount is credited
in the destination bank on the same day, while when making a DOC, it is only credited on the next business day.
Transfer to accounts outside the country
To send or receive resources from/to abroad, you can use the
Payment Order*, available in US dollars, Euros, British Pounds,
Yens, Swedish krona, Norwegian and Danish kroner, Swiss Franc,
Canadian dollars and Australian dollars.
For orders of up to U$ 3,000.00*, you just have to call the
CitiPhone Banking or your Relationship Manager. If the amount
is over U$ 3,000.00, please contact your Relationship Manager.
Courier Service
When you do not want to or cannot go to the branch, you
can request a courier to collect deposits and payments*.
This request should be made via CitiPhone Banking.
Managing your account
You can follow the balance and statement of your checking
account through the CitiPhone Banking, Citibank Online or
through the consolidated statement. This last option can be
sent by email or to the chosen address.
Renting Vault
You have at your disposal different vault sizes to keep
documents, values and general objects. The vault* renting
service is available in branches Paulista (São Paulo) and
Assembleia (Rio de Janeiro). The access is allowed only
during bank business hours.
DAC (Direct Debit)
It is a service that Citibank makes available so you can register your utility bills (water, power, gas and
telephone bills) so that the amount of the bills can be monthly deducted direct from your account always on their due date.
To register your bills in Direct Debit, it is necessary to
observe the list of associated utility companies and
request the registration through a Citibank branch,
CitiPhone Banking or citibank.com.br
Check how it is easy to enroll your payments:
Click on “Pagamentos” and choose the option
“Cadastramento de Débito Automático em Conta”
Choose the utility you wish.
Type in the reference number of the bill.
Type in the password of your Citibank Banking Card.
That’s it! Your bill is already registered as a Direct Debit
Payment of Bills
With Citibank you have more comfort to pay your water, power, gas, and other bills, to top-up your cell phone, to schedule payments and much more using the following channels:
Citibank branches, CitiPhone Banking, ATMs and Citibank
Online – citibank.com.br
Check how it is easy to make your payments in Citibank
Online:
On the “Pagamentos” menu, click on the option
“Pagar ou Agendar Fichas de Compensação”.
Type in the bar code of the bill and inform the assignor.
Type in the date and the amount of the payment,
drawee and description.
Type in the password of your Citibank Banking Card.
That’s it! Your payment has been successfully scheduled.
Electronic Statement (CitiMail Banking)
You can easily access your financial information when and wherever you want. You just have to create a subject
to identify the email and a password to open the files sent
by Citibank. Thus, you will receive the information you
want with all the secrecy necessary. You can chose the
information you wish to receive, as well as the periodicity
– daily, weekly or monthly.
Click on “Extrato por E-mail” and create your password to open the email.
Create a subject to identify the email, select the information you wish to receive and the periodicity.
That’s it! From now on you will receive your
statement via email.
If you need any further information, please call CitiPhone Banking at:
SP e RJ (Capital cities) 4004 2484
Other cities 0800 701 2484
For Banking Account in English, press 1.
citibank.com.br
CitiPhone Banking: questions, suggestions, complaints and cancellations.
SP and RJ (capitals) 4004 2464. Other Locations 0800 701 2484.
Every day, 24 hours a day.
SAC Citi: Customer Support Service: complaints, cancellations and
information 0800 797 2484 (hearing impaired - 0800 727 2484).
Every day, 24 hours a day.
In case you are not pleased with the solution offered, with your
protocol in hand, contact our Ombudsman at: 0800 970 2484
(hearing impaired - 0800 722 2484). Working days from 9 a.m. to 6 p.m.
Contact us: citibank.com.br