September-October 2015 - New Car Dealers Association of BC

A publication for members and friends of the New Car Dealers Association of B.C.
September-October 2015
S gnals
BC's Automotive Leaders
of Tomorrow
first group gathering aboard
Jim Pattison's yacht, 'Nova Spirit'
Page 10
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2
SIGNALS September - october 2015
Contents
6
10
22
14
23
In This Issue
PRESIDENT’S MESSAGE
6
BC AUTOMOTIVE
INDUSTRY CONFERENCE
Hi-lights from this Annual
Education and Networking Event
10
LEADERS OF TOMORROW
BC's Under 40 Dealers
and Managers Met on Board
Jim Pattison's Yacht.
12
22
COMPUTER CENTS
How to Protect Against Malware
CARPROOF
Recall Notices
14
23
SPECIAL OLYMPICS
Special Youth Programs
16
HIRING AT DEALERSHIPS
Perfecting Your Reference Checks
VSA UPDATE
Registrar's Clarifications
Push Pull or Drag Sales
24
LEGALINE
Vicarious Liability
18
AUTOMOTIVE WORKSHOPS
BCIT and NCDA Bring You
Valuable Workshops
SIGNALS September - october 2015
3
S gnals
Officers and Directors
Jim Inkster
Chairman
Aspol Motors Ltd.
John Chesman
Vice-Chairman
MCL Motor Cars
Blair Qualey
President & CEO
New Car Dealers
Association of BC
Directors
Paul Batchelor
Pacific Newspaper Group
Mark Edmonds
Ferrari Maserati of
Vancouver
Darren Graham
Applewood Auto Group
Jeff Hall
Hallmark Ford Sales
Ryan Jones
Marv Jones Honda
Moray Keith
Dueck Auto Group
Derral Moriyama Bank Of Montreal
John Wynia
Harbourview Volkswagen
Chief Car Washer’s Message
T
he summer of 2015 was a record breaker in the weather
books of many communities around British Columbia. The
‘best summer ever’, as some have called it, was a very
strong one for BC’s New Car Dealers. The summer months
were also very busy and exciting ones for the New Car
Dealers Association staff as we prepared for an exciting and
action packed fall season of new programs and events.
A very important program that we’ve been looking to get
rolling this year, the ‘Automotive Leaders of Tomorrow’,
kicked off on September 14th on board the M.V. Nova Spirit,
Jimmy Pattison’s yacht. A group of 20 under-forty up and coming leaders in our industry
joined the Association’s Chairman, Jim Inkster, NCDA Board Member and ‘Leaders of
Tomorrow Program’ Chair, Ryan Jones, and Life Time Achievement Award Winner and
New Car Dealer Foundation founder, Mrs. Marnie Carter, and others for a cruise up Howe
Sound. The group discussed areas of interest and a terms of reference for the group which
will provide networking and professional development opportunities for the next generation
of leaders. Association Chairman Jim Inkster remarked to me and the Board of the Association at our recent meeting that there were at least two sets of replacements in the group for
our Board of Directors, so our future looks bright.
Association Event Manager Christie Morning-Smith was very active over the summer
months pulling together the final arrangements for our BC Auto Industry Conference,
this year held on September 20 and 21 at the beautiful Fairmont Pacific Rim in downtown
Vancouver. This annual conference provides an excellent networking and educational opportunity for our member Dealer Principals, their executives and our associate members.
The event also affords the Association an opportunity to update our members on important
issues, some of our projects and, from time to time, honour a very special dealer/dealership
for a lifetime of achievement in our industry and in the community.
At past conferences, we have honoured industry legends, including Jimmy Pattison and
the Carter family, with a lifetime achievement award. This year’s BC Auto Industry Conference was another special one as we honoured Tom Harris and the Harris Family for over
50 years of service and achievement. Tom and his family are shining examples of what is so
terrific about our industry.
During the conference, we had a terrific line-up of speakers and presenters from BC Jobs
Minister Shirley Bond, to our national Association Chairman Steve Chipman from the
Birchwood Auto Group, and Alex Vetter, CEO & President of Cars.com. I was especially
pleased to hear the encouraging prognostications from Scotiabank economist Carlos Gomes,
who is expecting a strong finish to this year and another record year for 2016.
I received an email from one of our Conference attendees that summarized the feedback I
received from many who made the time to join us for this special event:
Unit 70 – 10551 Shellbridge Way
Richmond, BC V6X 2W9
Tel: 604-214-9964
Fax: 604-214-9965
[email protected]
www.newcardealers.ca
Copyright: The contents of Signals, such as text, articles, opinions, views, graphics,
images, and the selection and arrangement of information (the “Content”), are protected by copyright and other intellectual property laws under both Canadian and foreign
laws. Unauthorized use of the Content may violate copyright, trademark, patent and
other laws. You must retain all copyright and other proprietary notices contained in the
original Content on any copy you make of it. Disclaimer: Information contained within
Signals is for general information purposes only and may not be entirely complete or
accurate. Use of Signals’ content is done so at your own risk.
4
SIGNALS September - october 2015
“Blair, I found myself yesterday reviewing notes of the speakers' from last week's BC Auto
Conference. Not often do I return to informal notes so quickly. It reminds me again what a great
line up of talks you arranged this year: particularly -- but not limited to -- Alex Vetter and Ed
Woiteshek. As I said last week, they, and Carlos Gomes, were each worth the price of admission
on their own.”
Thank you to those dealers from around BC who joined us in Vancouver and a HUGE thank
you to our conference sponsors and Associate members who made this important event
possible.
At the Conference I was pleased to announce new initiatives on the education and training
front including a new program with our own BCIT to replace the SAIT Management Program
from Alberta. This 10-workshop program does not have pre-requisites; however individuals
will be encouraged to complete all courses to receive a Certificate of Completion. Class sizes
have a maximum of 20. The NCDA and BCIT are also exploring opportunities to put on a
“Management Boot Camp” which would be 3-4 days of content. Stay tuned!
We are also running a series of HR Roundtable Workshops that will be conducted in our Richmond office. Should these programs be well
received, we will look to offer them in other locations around BC. Finally, we are launching a new sales training series with Automotivators
with the first session just having launched in early October.
The Association will be undertaking a Car Career Public Relations/Marketing campaign this fall through to the end of the calendar year. The
campaign will cover issues such as how to build a career in the automotive industry (new car dealerships); current job openings; showcasing
the automotive industry as a career (a career that is very different than previous generations or even years); and working with Government
to get this information into schools (part of career planning courses) so that students can take a look at all the career options within the
automotive industry.
As I have mentioned previously in this space, a new Association website was launched earlier this year and includes a new Job Board
available to our members (www.newcardealers.ca). I continue to encourage all of our dealer members to make use of this new HR tool. We
will begin to expand our promotion of BC's New Car Dealers as a place for a terrific career in what has become a true profession this fall on
Global TV. Watch for that on TV soon! Our industry is a high tech industry, full of exciting, well-paying careers and we’re going to shout from
the rooftops to tell students, parents and other key influencers about this great career option.
Kicking off Small Business Month for October, I joined NCDA Chairman Jim Inkster for our Legislative Day in Victoria and reception hosting
the government caucus on October 5. BC Jobs Minister, Shirley Bond recognized BC’s New Car Dealers for their valuable contributions to the
community fabric in the 55 communities they do business in across the province. As the voice for BC’s new car dealers in BC, the day was an
important opportunity to highlight the over 36,000 people employed in the industry and the job and career options in what has become a
sophisticated profession providing high paid jobs.
Yours truly,
Blair Qualey - President & CEO
SIGNALS September - october 2015
5
bc Auto Industry
conference
September 20 - 21, 2015 - Vancouver
Conference Recap
6
SIGNALS September - october 2015
SIGNALS September - october 2015
7
Thank you
again to our
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SIGNALS September - october 2015
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SIGNALS September - october 2015
9
Leaders of Tomorrow
YourAssociationhaslaunchedanewgroup
of'AutomotiveLeadersofTomorrow'
whichismadeupofupcomingdealersand
managementstaffwhoare40yearsofage
oryounger.Thegroupmetfortheirfirst
meetingonSeptember14thonboardJim
Pattison'syacht,'Nova Spirit'.
AveryspecialthankyoutoRyanJones,
NCDADirector,fortakingleadofthisgroup,
andtoMr.JimmyPattisonforuseofhis
magnificentyacht!
10
SIGNALS September - october 2015
SIGNALS September - october 2015
11
Computer Cents
4 Common Types Of Malware And How To Protect
Your Business From Infection
M
ost of us are no strangers to the Internet. And I’ll bet you that
nearly every one of us have experienced the nasty consequences
of an infected system. For some of us the consequences have been
severe while others may have been spared the agony of catastrophic loss.
Do you know what the differences are among malware, viruses,
Trojans, and other online threats? In case you don’t, here’s a description of the four most common ones and the security measures
you can take to keep your computer systems protected.
Malware is the short version of the word malicious software. This
is a general term that encompasses many types of online threats
including spyware, viruses, worms, Trojans, adware, ransomware
and more. No great surprise here but the purpose of malware is
to specifically infect and harm your computer and potentially steal
your information.
But how do the different types of malware differ from one another?
How can you protect your from them? Let’s take a look at four of the
most common forms of malware below.
Virus - like a virus that can infect a person, a computer virus is a
contagious piece of code that infects software and then spreads
from file to file on a system. When infected software or files are
shared between computers, the virus then spreads to the new host.
The best way to protect yourself from viruses is with a reliable
antivirus program that is kept updated. Additionally, you should
be wary of any executable files you receive because viruses often
come packaged in this form. For example, if you’re sent a video file,
be aware that if the name includes an “exe” extension like .mov.exe,
you’re almost certainly dealing with a virus.
Spyware - just like a spy, a hacker uses spyware to track your internet activities and steal your information without you being aware of
it. What kind of information is likely to be stolen by Spyware? Credit
card numbers and passwords are two common targets.
And if stealing your information isn’t bad enough, Spyware is also
known to cause PC slowdown, especially when there is more than
one program running on your system - which is usually the case with
a system that’s infected.
A common mistake many people
make is to assume their antivirus
software automatically protects
them from Spyware. Beware - not all
antivirus systems are designed to catch spyware. For those that are
already suffering from Spyware infestation, two programs that work
wonders to clean it out are Malwarebytes and SuperAntiSpyware.
Worms - similar to viruses, worms also replicate themselves and
spread when they infect a computer. The difference, however, between a worm and a virus is that a worm doesn’t require the help of
a human or host program to spread. Instead, they self-replicate and
spread across networks without the guidance of a hacker or a file/
program to latch onto.
In addition to a reliable antivirus software, to prevent worms from
infecting your system you should ensure your firewall is activated
and working properly.
Trojan - like the Trojan horse from ancient Greek mythology, this
type of malware is disguised as a safe program designed to fool
users, so that they unwittingly install it on their own system, and
later are sabotaged by it. Generally, the hacker uses a Trojan to steal
both financial and personal information. It can do this by creating
a “backdoor” to your computer that allows the hacker to remotely
control it.
Similar to the other malware mentioned above, antivirus software
is a dependable way to protect yourself against Trojans. For further
safety, it’s wise to not open up suspicious attachments, and also
ensure that your staff members aren't downloading any programs
or applications illegally at the office - as this is a favorite place hackers like to hide Trojans.
The bottom line is that protecting the security of your computer(s)
is not a part time activity. Monitoring your network consistently
24x7 will be the single best strategy you can use to preserve the
security of your systems.
Want an easy way to make sure you aren’t making it easy for the
bad guys? Worried about other common malware that can cause
you trouble? Want to upgrade your existing network security system? Don’t hesitate. Give me a call today at 604.270.1730, or visit us
at www.cascadiasystemsgroup.com. We're here to help!
Your comments are appreciated –
[email protected]
Bob Milliken is the President of Cascadia Systems Group.
We take care of your IT so you can take care of your business.
You can reach Bob directly at 604.270.1730, or by email at
[email protected]
12
SIGNALS September - october 2015
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SIGNALS September - october 2015
13
Special
Olympics
Snapshot
Children with intellectual disabilities are stars
of the show in SOBC youth programs
B.C.’s New Car Dealers are among the longest-standing supporters of Special Olympics BC. In this issue of Signals we continue
the series demonstrating all that your support helps to bring to life through the world of Special Olympics – all the experiences
of joy, friendship, empowerment, and acceptance for more than 4,300 athletes with intellectual disabilities around the province.
For young Special Olympics BC athlete Katie Oliver, Special Olympics is the place where it’s
her turn to take centre stage.
“Special Olympics gives her the opportunity to train and compete as an athlete, just as she
has watched her brother in his own activities; with Special Olympics, she feels like the star of
her own show,” the Oliver family wrote in an e-mail after the 2015 SOBC Youth Sports Day.
Special Olympics is a leader in helping kids with intellectual disabilities learn essential
motor skills. Through the 79 Special Olympics BC Active Start, FUNdamentals, and Sport
Start programs now offered in communities around the province, children with intellectual
disabilities ages two to 18 have the opportunity to learn vital motor, sport, and social skills and
get active in a fun, friendly environment.
Many of these children come to feel left behind and isolated in traditional sport and activity
programs. Special Olympics is the place where they belong and thrive – and have so much fun.
The power of Special Olympics youth programs was on display in abundance at SOBC’s 2015
Youth Sports Day, hosted at the amazing EA Sports complex in Burnaby with great support
from EA staff volunteers as well as SOBC volunteers.
With 68 awesome young athletes taking part with their families, the 2015 Youth Sports Day
was SOBC’s biggest yet. The fun day gave children with intellectual disabilities who are new
to Special Olympics the chance to experience the engaging and entertaining activities that
are part of SOBC’s year-round youth programming. The event also welcomed current youth
program participants to join the fun and celebrate the end of another season.
Oliver, a young FUNdamentals athlete with Down syndrome, spent the day “meeting new
friends, trying new activities, and realizing her potential,” wrote Oliver family members Katie,
Kieran, Lisa, and Sean.
“It is so valuable to us, as her parents, to have the opportunity to meet other parents, and to
see the breadth of activities available to our daughter. … We can’t underestimate the value of
Youth Sports Day, too, for the siblings of the Special Olympics athletes. Each of them had the
opportunity to see other youth with disabilities participating at their own levels, and had the
chance to interact with each other, sharing experiences and making connections.”
For SOBC – Delta parent Sheryl Gray and her son Nick, the 2015 Youth Sports Day was the
followup to a fun first Active Start season.
“This past winter was our first time in the Active Start program,” Gray wrote in an e-mail.
“When we arrived in the gym on the first day, Nick (age four) dropped his jacket and ran right
14
SIGNALS September - october 2015
in to join the kids and volunteers who were
enjoying some free play with balls before the
session started. I loved watching Nick interact
with the volunteers; it was great to see him so
engaged in activities and with other people.
“the Active Start program provided both of us
with a comfortable environment: no big deal
if Nick wanted to sit out part of an activity or
do his own thing, and I got to meet some other
parents of kids with special needs. We're
looking forward to the fall session.
“I just need to show Nick his yellow [Active
Start athlete] t-shirt and he gets excited for
‘ball.’ He even took his shirt for show-and-tell
to preschool, and apparently, pulled the shirt
right on and tossed a balloon around.”
Special olympics bc is grateful for all of the
support from b.c.’s New car Dealers and our
provincial partners who help make these lifechanging opportunities possible.
More stories from SOBC youth programs:
http://www.specialolympics.bc.ca/news/
Youth%20Programs
SIGNALS September - october 2015
15
Hiring at Dealerships
for Perfecting
Steps
5
Your Reference Checks
D
o you enjoy a long game of phone tag or relish trying
to track someone down after hours of time-consuming
effort? If so, ignore this blog; but if you’re like the rest of,
let’s say—the majority of people inhabiting this earth, then continue
reading.
The hiring process can be lengthy in itself. There are numerous steps
dealership hiring managers must take before they can actually hire
a candidate. Nevertheless, there’s one step of the process that can
take the longest and therefore cause headaches: performing reference checks.
Why is this and what can be done to expedite this part of the hiring
process?
First of all, the traditional way of checking references is outdated,
yet is still used by majority of companies worldwide. Hiring managers continue to get the bulk of work when it comes to contacting
and verifying candidates’ references, and this shouldn’t be the case.
Why should the manager have to track down numerous references
when they do not know any of them?
(If I have to contact a stranger on LinkedIn, I usually see if someone
in my network knows that person. That way I know I’m more likely
to get a response from the stranger if my contact can give me a
proper introduction via email. And if not, then I just look like a creep
on LinkedIn; no big deal)
Secondly, in order to save time and avoid unwanted problems, hiring managers should be requiring their candidates to contact their
references and be responsible for making sure they are completed.
How can you make this happen? Follow the quick guideline below
to renovate the way you conduct your reference checking:
The Go-to Reference Checklist
1.Request 3 to 5 references from a candidate. Make sure at least
two of the references are the candidate’s former managers and that
all of them are non-related to the candidate. This ensures that you’re
getting more honest opinions and reviews about the candidate.
2.Make the candidate schedule the reference check meetings
for you. Have your candidate reach out to his or her references to
set up a time for you to call them and time for them to complete
16
SIGNALS September - october 2015
any questionnaires you might have for them. Your candidate knows
the references way better than you do, so he or she has a much
better chance of scheduling a phone call at a time you can actually
connect with them.
3.Create a reference check questions guide. The only real effort
you should be making during this phase of the interview process is
conducting phone calls to the references and developing an initial
questionnaire for them to fill out. Think about what you want to
know about the candidate that you couldn’t figure out during your
interviews with him or her. Ask questions that dive into discovering
the candidate’s work habits, ethic, skills, culture fit, etc.
4.Make the candidate give references at least a 24-hour notice. If the candidate gives his or her references a notice that you’ll
be contacting them in advance, you’ll have a much better chance of
connecting with them when you call. This also gives the references
time to prepare so that they can give you appropriate feedback
about your candidate.
5.Try automated reference checking technology. Using this kind
of automated process (much like the aforementioned one listed)
holds the candidate responsible for collecting feedback from their
references, which is sent directly to you, and never viewed by the
candidate. It also allows you to receive timely and honest responses
about the candidate’s past job performances to help predict his or
her future work performance.
Why take the stairs when you can take the elevator? (I know, there
are probably many health-related responses to this question, but
I think you get the point here). Giving your dealership candidates
more responsibility when performing reference checks is not only
easier for you, but it also shows just how reliable your candidates
can be.
James Patrick Kahler is the copywriter and content specialist for
Hireology—a data-driven selection management platform that helps
companies hire the right people. He is a graduate of the E.W. Scripps
School of Journalism at Ohio University and has over four years of
professional experience writing for various industries.
Canadian Automobile Dealers Association (CADA) Update
New car dealers Continue to Post Record Sales Across the Country
A
midst challenging economic times and immediately in the wake of
an unexpected reduction in economic output in the first four months
of the year, new car dealers continue to be a bright spot on an uncertain economic landscape. With the wider retail sector undergoing
profound challenges arising from the continued shift to online retailing, new car dealers continue to post record sales across the country.
In May, new car sales in Canada hit a new monthly record, coming
in a just under 198,000 units sold. This topped the previous record
– May 2014 – by about 2,000 units, and edges the Canadian market
ever closer to its first ever 200,000 sales month. However we’ll likely
have to wait another year for that to happen, as May is usually the
strongest month of the year.
So far in 2015, total sales are up a very strong three per cent over
2014’s record numbers, with consumers driving growth in most segments, though as in recent years, the lion’s share of the growth is
coming from the broad truck segment and not from smaller cars.
This continues to mark the Canadian consumer’s shift to crossover
vehicles and small SUVs – a trend that has been going on for a num
ber of years with all manufacturers investing heavily in this segment.
the marketplace for new cars, as
relatively tight supplies on the
gently-used side of the market
pushing more consumers into the
new vehicle column. Added together
with the strongest product the industry has ever produced, and all the
fundamentals for continued growth
are in place.
While economic growth has been weaker than expected to start
2015, it is expected to pick up strongly in the second half of the year
as exports are helped along by a weak currency and strengthening
U.S. recovery. Many challenges remain, but Canada’s auto retailers
are most likely to post another record year in 2015. Given where the
industry was just a few years ago, this is very good news for dealers
and the economy at large.
Michael Hatch, Chief Economist, CADA
Consumers continue to respond to record levels of affordability in
To shift your Finance Dept into high gear, give us a call.
To shift your Finance Dept into high gear, give us a call.
John Romfo - National Sales Manager
John Romfo - National Sales Manager
1-250-308-1112
1-250-308-1112
AuToMoTIVe MAnAGeMenT WoRkShoPS
WITh BCIT & nCDA
Management and Leadership Skills for New Car Dealers
BUDGETS AND FINANCIAL REPORTS
tuesday, November 3, 2015
(1 day workshop)
ADVERTISING AND MARKETING
Wednesday, November 4, 2015
(1 day workshop)
LEADERSHIP
Leading Self and Others
tuesday, November 17, & Wednesday, November 18, 2015
(2 day workshop)
SUPERVISORY SKILLS
tuesday, December 08, 2015
(1 day workshop)
RECRUITMENT AND INTERVIEWING
tuesday, January 19, 2016
(1 day workshop)
GOAL SETTING AND
PERFORMANCE MANAGEMENT
tuesday, February 16, & Wednesday, February 17, 2016
(2 day workshop)
CHANGE MANAGEMENT
tuesday, march 15, 2016
(1 day workshop)
COACHING FOR PERFORMANCE
tuesday, April 12 and Wednesday, April 13, 2016
(2 day workshop)
PUBLIC SPEAKING WORKSHOP
tuesday, may 17, and Wednesday, may 18, 2016
(2 day workshop)
EMPLOYEE MOTIVATION
tuesday, June 14, 2016
(1 day workshop)
Successful completion (including evaluation) of 8 of 10 workshops earns a BCIT Statement of Completion.
There is no pre-requisite for any of the workshops.
All workshops run from 8:30am – 4:30pm and are held at the New Car Dealers Association of BC office (Unit 70 – 10551 Shellbridge Way, Richmond)
Pricing:
$450 + tax per one-day workshop
$900 + tax per two-day workshop
Individuals who pre-register for 8+ workshops will receive a 10% discount.
Registration:
Go online to www.newcardealers.ca, click on events or contact Christie Morning-Smith at [email protected]
or 604-214-9964 local 226.
WORKSHOP HIGHLIGHTS (Additional information available oline at www.newcardealers.ca):
BUDGETS AND FINANCIAL REPORTS
Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is
crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about,
and you’ll want to be able to participate in the discussion. The Budgets and Financial Reports workshop will give you a solid foundation in finance.
We’ll cover topics like commonly used terms, financial statements, budgets, and forecasting.
18
SIGNALS September - october 2015
ADVERTISING AND MARKETING
The modern car buyer is researching, choosing and buying cars very differently today. Digital interactions increasingly influence consumer decision
journeys when it comes to shopping for and buying a car. Throughout their journey, customers increasingly rely on digital channels, for example, checking brands’ Web sites, reading reviews, and visiting social networks and community forums in the consideration phase. Recent insights have revealed that
more than 50 percent of customers make their decision online, emphasizing the importance of managing the online content and advertising for car makers.
This course will look at effective techniques and best practices in marketing and advertising to inform and attract today’s car buyer.
LEADERSHIP Leading Self and Others
This leadership workshop is designed to enable participants to develop their self-awareness including an awareness of our, perceptions, assumptions and
biases. Based on the assumption that leadership is not a position but who you are, participants will begin to explore what it means to lead in their specific
context and their specific strengths and challenges in doing so. Participants will have an opportunity to explore emotional intelligence and its relationship
to leadership effectiveness.
This workshop also covers the important factors in building teams including leadership communications skills needed in a team setting and continues
to build on the personal leadership skills. This interactive, applied workshop uses a combination of group interaction, practice sessions, lecturettes, and
experiential activities.
SUPERVISORY SKILLS
This workshop is designed for new supervisors or people interested in leadership responsibility. Participants increase their self-confidence and leadership
abilities and establish a foundation for further training in supervision and management. In this workshop the role of the supervisor will be explored and
participants will learn the relationship between planning and controlling in organizations. Through a series of group interaction and experiential activities,
participants will engage in problem solving and decisions making exercises, as well as delegation exercises.
RECRUITMENT AND INTERVIEWING
The one-day workshop is intended for individuals involved in the hiring process. Making the right hiring decisions is critical to business success. Making
the wrong decisions can be costly. In this workshop, you will learn the steps to take before you say “you’re hired”, such as creating an effective job description, attracting qualified candidates, recruiting techniques, pre-screening interviews, the interview process and questions, evaluating candidates, conducting reference checks, and making a job offer.”
GOAL SETTING AND PERFORMANCE MANAGEMENT
The Performance Management process ensures that the employee and the organization are focused on the same priorities, while developing each individual to their fullest potential. The workshop will address setting performance expectations and providing developmental guidance and feedback to enable
employees to meet those expectations. Defining employee expectations through the use of competencies will be covered as well as employee performance
goal setting, developmental planning (e.g. training and development plans), tips for improving employee productivity, pay for performance structures and
career management.
CHANGE MANAGEMENT
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform
daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted.
It will also give all participants an understanding of how change is implemented and tools for managing their reactions to change.
COACHING FOR PERFORMANCE
Coaching is rapidly becoming the quickest and most effective method of developing excellence in workers as they are more than ever expected to be
multi-skilled, trained to embrace changes and adapt to the ever-changing marketplace. Good coaching leads to self-motivation and an attitude that is
oriented towards solutions and continual improvement rather than problems and avoidance.
PUBLIC SPEAKING
This two-day introduction to presentation skills will help you to design and deliver great presentations. Whether you present often or have never presented
before, this workshop will provide you with the foundations for planning and delivering presentations in both your work and personal life. Presentations are
an opportunity to educate, engage and motivate your audience. We’ll break down the elements of a good presentation and provide you with a fun environment to practice your presentation skills.
You will have an opportunity to present to others in small groups and as part of a small group you’ll be presenting to the larger group. You’ll receive practical tips and tricks to make your next presentation the most successful one yet!
EMPLOYEE MOTIVATION
Employee Motivation is becoming ever more important in the workplace as time goes on, everyone agrees that a motivated workforce is far more likely to
be a successful workforce. The happier and more professional an employee is, the better the results they will deliver. This workshop is designed to show
participants techniques for getting best out of your employees.
SIGNALS september - october 2015
19
AreYou
Hiring?
NCDALaunchesAll-NewJobBoard!
our Association is excited to have launched an
Y
all-new Job Board, available for members of the
New Car Dealers Association of BC! Please send
us your job openings and business opportunities
available at your dealership. This will ensure the
website is populated with a robust Job Board posting
section connecting you with skilled workers searching
for employment. For the next few months, as we
launch Phase 11 of the new NCDA website, there will
be no charge for dealer members to submit job listings.
The Job Board is an invitation to members to post your
job opening. Postings by members are separated into
different categories including:
Accounting & Administration
Apprenticeships
Body Shop/Collision
Customer Service
Finance & Insurance/Business Office
General
Human Resources
Leasing Management
New & Used Sales
Parts department
Service department.
Within the job postings, the following fields are available to fill in:
• Job title, location, company listed
• Job description including email/phone contact to apply, deadline
• Contact person
Send Us Your Job Postings!
A Public Relations campaign has begun to promote automotive career opportunities to the public.
Don't miss out on this valuable recruitment opportunity. Post your job opportunities now!
Contact Christie at [email protected] with any questions and to set up your login credentials for posting.
20
SIGNALS September - october 2015
Welcome
TO O U R N E W A S S O C I AT E M E M B E R S
AUTOMOTIVATERS
HI-CUBE STORAGE PRODUCTS
Many of our dealers have worked with Automotivaters over the
years; however, many may not be aware of the significant changes
in their growth, experience and capabilities over the past decade.
Hi-Cube Storage Products specializes in solving the most complex
storage challenges by helping you maximize your highly valuable
space. We don’t stop at square feet, we aim to help you best utilize
every inch of your available cubic footage.
Automotivaters has grown internationally working in 10 countries
as a top tier automotive industry consultancy and training company. They are successfully enhancing the performance of manufacturer networks, national sales companies, regional associations,
large dealer groups, and individual dealers of all size groups.
They bring a global perspective in strategies and skill development
of staff to all aspects of the business. This leads to increases in
volumes, market share, profitability, staff retention and customer
loyalty.
Automotivaters will be working with NCDA to deliver the highest
level of customized “dealer driven” training modules to the Association. These programs will encompass all aspects of dealership
operations.
Please learn more about Automotivaters and the NCDA at
www.automotivaters.com/ncda_members.
Contact Dan Leboe at [email protected] or 250-307-6223.
CHRISTY INSURANCE LTD.
Christy Insurance Agencies Ltd., has been specializing in the field of
group benefits and working with CADA and its predecessor FADA,
for over 35 years. At Christy Insurance, we pride ourselves on
ensuring our clients receive a level of service and attention to
detail that is second to none.
Our services include renewal negotiation, ongoing claims review,
establishing and managing Employee Family Assistance Programs,
on site employee education and transition sessions by both ourselves and when required, the insurance carrier. We also facilitate
all administration training between our clients and the carrier to
ensure they are capable administrators of their plan.
Having worked with CADA over the years we believe the program
offers great flexibility and choice to dealerships while providing a
comprehensive plan with unique benefits to both dealer principles
and employees.
HIREOLOGY
We're excited to welcome Hireology, an award-winning Selection
Management System, as a new member of the NCDA. Hireology
helps automotive dealerships organize their hiring process and
leverage data to make better hiring decisions. Dealer principals,
General Managers, and hiring managers use Hireology to deliver
consistent and repeatable hiring decisions in the field - leading to
lower turnover and increased profitability.
For the automotive industry, we offer complete & integrated
storage solutions for your parts and service departments. We have
options for all parts, regardless of shape and size, including tech bench
systems, tire racks, large parts storage racks, toolboxes, and every
type of drawer imaginable.
Our specialists will help understand your unique needs, and ask all
the right questions to determine the best products for your business.
From the thousands of fully customizable available products, you
can choose from 18 stock colors, or use your dealer’s official RAL
colors, all at no extra charge.
We are proudly one of the top distributors of Rousseau products in
BC, and look forward to serving you.
LASER VALLEY TECHNOLOGIES
Laser Valley Technologies is proud to be announced as a new
Associate Member of the New Car Dealers Association of BC. They
support the Association's purpose as it benefits the industry and
its consumers in BC. A a member, Laser Valley Technologies wishes to complement new car dealers with what they do to foster and
ensure a smooth running operation and hence a continually thriving
industry.
Laser Valley engages with dealers as Managed Print Specialists. As
specialists, they consult in four related areas: they optimize your
printing fleet, manage your print environment, identify areas where
workflow can be automated and they consult on document management strategies. The cost of Print and Document Management
can account for nearly 15% of an organizations total revenue. With
a good understanding of your business and a thorough assessment
of your printing and workflow environment, recommendations can
be made that can save you up to 20-30% of these costs.
Laser Valley Technologies wishes to extend to you an offer. Allow
them to perform a professional assessment of your print, workflow and document management environment so you know where
you are really at with your expenditures and then they will make
recommendations and propose favorable solutions. Laser Valley
Technologies looks forward to meeting with you soon.
Contact Reggie Malebranche at [email protected] or
604-888-7085 (1-800-565-1455).
continued on page 26
SIGNALS September - october 2015
21
Total Recall -
BC - we have a
problem . . .
let's figure it out together
T
here are currently around 3 million vehicles registered in BC, and CarProof has records of close to half-a-million with open safety recalls
outstanding. This means that one in six vehicles on B.C. roads have been deemed unsafe to drive by the vehicle manufacturer. Is that
disturbing to anyone else?
It is not a bold statement to say that the open safety recall problem in our industry has gone from a nuisance to a huge black eye. Please
forgive my emotion around this topic but I have a lot of passion for it given what is at stake…public safety and the image of our industry. The
purpose of this article is not to throw rocks, it is to help problem solve.
Why are so many vehicles with open safety recalls still on the road? I don’t have all the answers but what is clear is current methods used to
notify vehicle owners aren’t being effective enough. As an example, in August news broke that Chrysler was paying one of the largest regulator
imposed civil fines in history, at $105 million, driven by the fact that only 21% of Jeeps recalled in 2013 for a serious safety issue were closed
out. Situations like this are a hazard to public safety that cause thousands of preventable injuries and even some deaths.
Today most OEM recall campaigns use direct mail as the main way to reach consumers. I think we can all agree that the effectiveness of this
service has gone down dramatically in the last 20 years. Even if a consumer opens and reads it, many don’t have confidence/motivation in what
to do from there. Consumers are not car experts and could benefit from a more personal touch. Are they more likely to respond to a piece of
paper or a reach-out from a trusted expert? Maybe a dealership?
Closing an open recall in a proactive way can give dealers an opportunity to generate service revenue, engage with customers to drive loyalty
and maybe even sell a new car. As I understand it from our dealer partners, only a minority of dealers take advantage of this opportunity.
To help make it easier for dealers, CarProof is offering a free data mining service to provide you with a list of VINs on vehicles you’ve sold in the
past 5 years that have open safety recalls. Some of you might be already doing this but if not contact your CarProof representative to learn how
to enroll in the free service. We have a dedicated customer service team to help BC dealers execute on this initiative.
Admittedly, this is just one idea to help solve the massive issue facing our industry. We need more and I’m asking for your ideas. Earlier this
year, I was lucky enough to be part of a group that launched a well-funded industry think tank called The Transparency Advantage (www.transparencyadvantage.org) with the purpose of setting aside time and money to brainstorm on issues like this. To join the brainstorming effort,
please email me directly at [email protected]. We need your help!
Ed Woiteshek has been the President and CEO of CarProof since November 2014. Previously, he spent 10 years at Hellman & Friedman (“H&F”),
a private equity firm based in San Francisco. H&F has a strong history of investing in people-oriented franchises with an impressive track record
in information services, digital media, automotive services and insurance. Current and former H&F companies include HUB International,
Applied Systems, Mitchell International, Scout 24, Autodata Solutions (a subsidiary of Internet Brands), ABRA Auto Body & Glass, CarProof,
DoubleClick, Catalina Marketing and Formula One.
Over the last five years, Ed has worked extensively in the automotive and information services spaces in North America and Europe. He has
deep experience helping companies build and drive value creation plans both as an active Board member and as an operator.
22
SIGNALS September - october 2015
Motor Vehicle Sales Authority (VSA) Update
Registrar's Clarifications - Push Pull or Drag Sales
I n short, these sales and their related advertisements are not il-
legal. But, the law may be broken depending on the facts of each
separate sale or consumer transaction.
Under the Business Practices and Consumer Protection Act
(BPCPA), all advertised savings claims must be true savings or price
benefits. Therefore, the following practices may breach the BPCPA:
• Advertising a Push, Pull or Drag sale if the price of the vehicle being sold is increased to recover any expected losses on the trade-in
• Advertising a Push, Pull or Drag sale and only applying that discount when the fair market value of the trade-in is greater than the
advertised discount
The following practices may be
considered deceptive during a
lease-end buy-out:
• Stating that a consumer must pay
for an inspection when they do not
• Charging a buy-out inspection
fee when a warranty inspection was
already completed before buy-out
and confirmed compliance with the MVA
• Stating that a consumer must pay for the repairs indicated by an
inspection when they do not
• Showing a guaranteed or minimum trade-in value as a deduction
in the calculation of total price if the resulting total price does not
apply to all consumers
• Requiring the inspection or PVI to be done at the dealership, unless the documents require this, or to charge a higher than normal
price for this inspection.
• Comparing the price of a used vehicle to the MSRP of a new vehicle, or comparing the MSRP of a used vehicle to when it was new
Dealership Best Practices
• Showing savings based on the MSRP of a vehicle if the dealership
does not regularly sell the same vehicle at MSRP
• Advertising a vehicle as a demo if the vehicle was not acquired
by the dealer from the manufacturer as new (with NVIS intact) and
used by the manufacturer or dealer in the normal course of business.
Lease-end Buy-out Inspections
A lease-end buy-out is a separate motor vehicle transaction.
Therefore, the dealer must declare, even to the current lessee, that
the vehicle meets the minimum requirements of the Motor Vehicle
Act (MVA) when it is sold. It is up to the dealer to decide what evidence to rely on. This could include ongoing maintenance records,
recent dealer inspections or a provincial Private Vehicle Inspection
(PVI). And, while the law does not mandate an inspection, it is a
best practice to do one.
Dealers are encouraged to follow industry best practices to protect themselves and their dealerships. Not only do best practices
reduce dealership liability, but some practices provide important
evidence if a consumer complaint is filed. Best practices include:
• Providing copies of all agreements, mechanical inspections and
vehicle history reports
• Explaining all documents and agreements to the consumer in detail
• Declaring the condition of the vehicle, along with any issues, on
the bill of sale
• Stating on the lease agreement who is responsible for any leaseend inspection fees and repairs
• Knowing the requirements outlined in the VSA Advertising
Guidelines.
The Role of the VSA
Improperly conducting Push, Pull, or Drag sales or lease-end buyouts may result in compliance action. The VSA monitors advertising on an ongoing basis, and up to 150 advertising files are opened
each year. An additional 450 or more, consumer-initiated investigations are also opened each year. If corrections are not made
and improper practices persist, enforcement action is taken. These
include written warnings, undertakings and hearings before the
Registrar.
Ian Christman, Registrar, Motor Vehicle Sales Authority (VSA)
SIGNALS september - october 2015
23
LegaLine
VICARIOUS LIABILITY - UPDATE
W
e have written about the vicarious liability which leasing companies in
BC encounter from time to time.
Prior to November 2007, lessors of vehicles were liable for all the damage
caused by the driver of the vehicle in any accident for which the driver of
the leased vehicle was at fault. If there was insufficient insurance, then
the leasing company was liable to pay the excess amount owing over and
above the amount of the primary insurance. Thus, the leasing company
became vicariously liable for the driver’s negligence. This caused a
problem in the vehicle leasing industry which was ultimately somewhat
alleviated by changes to the legislation in BC and in other jurisdictions in
Canada.
British Columbia
In BC, this change resulted in a vicarious liability cap for the leasing
company of $1 million. What was not clear was whether this $1 million
cap was in place of or in addition to the insurance taken out on the
vehicle by the lessee. In November 2014, the BC Court of Appeal in
Stroszyn v. Mitsui Sumitomo Insurance Company Limited decided that:
(a)the payment by ICBC, as the primary insurer, was made on behalf
of the insured driver, lessor and lessee, reducing the liability of the
insureds to the full extent of ICBC’s payment; and
(b)however, because the second layer of insurance coverage by
Mitsui did not have limiting language required by Section 61 of the
Insurance (Vehicle) Act, it meant that the driver was covered by this
insurance so that, in this case, both levels of insurance were available
to the injured claimant. The result was that:
(i) the first $1 million paid out by ICBC completely discharged the
lessor’s statutory liability and left the other defendants jointly and
severally liable for the balance of the damages; and
(ii) because of the missing language, the claimant had access
to the excess insurance and neither the driver nor the lessee were
subject to the $1 million cap (but in future, this wording omission can
be fixed in excess insurance policies).
Thus, in BC, the $1 million cap is in place for the lessor without recourse to any excess insurance taken out by the lessor assuming the
limiting words in the excess insurance policy are in place.
The situation is not the same across Canada. We have had the benefit
of reviewing a report done by the Canadian Finance & Leasing Association reviewing vicarious vehicle liability in various jurisdictions in
Canada summarized below.
Saskatchewan
Under the Traffic Safety Act, there is no
statutory provision imposing vicarious
liability that would make an owner (title
owner) liable for the driver/operator (registered owner). As a general rule legal title
owners, including vendors or lessors, will
not be subject to any vicarious liability for
personal injuries under the Automobile Accident Insurance Act (AAIA).
In 2012, the Saskatchewan Court of Appeal held in John Acton v. Rural
Municipality of Britannia No. 502 and Ron Handel Farm Ltd., that the
Plaintiff could both collect no-fault benefits and sue in tort of his notreimbursed economic losses arising from his catastrophic injuries in a
single vehicle accident. Once the statutory no-fault benefits provided
by the Saskatchewan Government Insurance under the no-fault insurance regime are exhausted, an accident victim may claim for damages
against the driver for any additional economic loss above the annual no
fault benefit statutory threshold (e.g. loss of future income, excess cost
of continuing care, for living assistance, rehabilitation, etc.).
Lessors would generally not be held vicariously liable for bodily injury
and damage to property caused by a motor vehicle accident.
Nova Scotia & Prince Edward Island
Conditional sellers and lessors with leases containing an option to purchase are entirely exempted from any vicarious liability. However, these
provinces are still considering the insurance priority issues for rental
companies and lessors with leases containing no option to purchase.
Amendments for rental companies and lessors with leases containing
NO option to purchase may be introduced at some point also. In the
meantime, lessors are subject to the $1million cap.
Brief Summary
Provincial legislation imposing a vicarious liability “cap” of $1 million for
vehicle lessors and rental companies was adopted in Ontario, followed
by British Columbia and Alberta. Nova Scotia and PEI have totally
exempted companies financing vehicles by way of conditional sales
agreement or by way of lease with an option to purchase. The vicarious
liability of lessors with vehicle leases that contain no option to purchase
are subject to the $1 million cap as are rental companies.
There are other anomalies in other provinces as well, so the levels depend on the location of the accident.
Ontario
The November 2014 decision of the Ontario Court of Appeal in Xu v.
Mitsui Sumitomo Insurance Company Limited effectively said that:
“that S. 267.12 of the Insurance Act precludes a lessee from coverage
under a lessor’s insurance policy beyond the qualified $1 million cap on
liability set out in that section. In other words, the liability of a lessor
and its insurer is limited to a maximum of $1 million by reason of s.
267.12.”
24
SIGNALS September - october 2015
By Roderick H. McCloy, Associate Counsel
Shapiro Hankinson & Knutson Law Corporation
SCRAP-IT
3,250
ANNOUNCES A $
Electric Vehicle Incentive
YES!
It can be “stacked” with the CEV for BC
incentive for a total possible rebate of
$8,250.
YES!
Your dealership needs to be a participating
dealership. Please contact us if you require a
Letter of Understanding: [email protected]
YES!
A customer must have vehicle of ANY
MODEL YEAR that they are willing to scrap,
before they purchase a qualifying electric
vehicle. We no longer have a policy in place
that requires the vehicle to be 2000 or older.
YES! our incentives apply regardless of the
number of years the vehicle is leased for.
See our combined (ceV & ScrAp-It) list of
available incentives on our website on the
eVs page.
YES! pre-2014 model year eVs are included
in our program!
YES! plug-in Hybrids still qualify for our
regular (option #2) incentives.
YES!
Details can be found
on our website at
www.scrapit.ca
SIGNALS September - october 2015
25
continued from page 21
Who's Who at the NCDA
MERITAGE FINANCIAL GROUP
Meritage Financial Group is a financial
planning and employee benefits consulting firm based in Victoria BC. They
provide comprehensive financial planning and wealth management to both their
individual and business owner clients including investment, insurance and estate planning advice.
On the employee benefits side of the
practice, they are authorized by the
Canadian Auto Dealers Association to offer the CADA 360 Employee Benefits Plan
to clients and members of the CADA and
NCDA. This program is run as a not-forprofit trust and overseen by a board of
trusted dealer principals across Canada.
The size and buying power allows the
plan to provide pricing, stability and benefits that simply cannot be matched in this
sector.
Meritage Financial Group has a thorough understanding of the needs of both dealer principals and their employees; taking a tailored
approach to plan review, design, implementation and ongoing service.
Contact Shane Edmison at
[email protected] or
Toll Free: 1-800-487-4028.
OUR VISION: For member dealers and the dealer franchise system to be seen by the
public as the best choice to fulfill all their automotive needs.
We are a small, but dedicated and hardworking team of four individuals working
to serve all Members of the New Car Dealers Association of BC. Should any
questions, concerns, issues or ideas arise, the Association staff will be available to
listen and help.
Get in touch via phone, email, fax or in person at the Richmond office!
Blair Qualey
Shakira Maqbool
President & CEO
[email protected]
Senior Accountant &
Office Manager
[email protected]
Jason heard
Christie Morning-Smith
Executive Director,
Vancouver International Auto Show
[email protected]
Event Manager
[email protected]
#70-10551 Shellbridge Way, Richmond, BC V6X 2W9 | Phone: 604-214-9964 | Fax: 604-214-9965
TORCH AGENCY
Torch is a full-service agency specializing in
research, creative and digital services. We
have a special blend of expertise that allow us
to devise unique strategies for your business.
Our senior leadership team includes experts
in research, strategy, creative and digital. A
mixture that can do anything you imagine.
We’ve worked with everyone from multinational corporations to small local businesses.
Let's build a long term relationship and
develop a marketing strategy to serve your
dealership's unique needs and local market.
Visit http://torch.agency/for more!
CORPORATE PARTNERS AND SUPPLIERS
The New Car Dealers Association of B.C. would like to acknowledge these fine
companies for their support of your association’s activities:
We’re a Canadian firm based in Vancouver,
with offices in Toronto and Ottawa as well.
We pride ourselves in our ongoing consultative process. This involves you, the client, in
the strategy, design and implementation of
your campaign. We create long-lasting business development plans tailored specifically
to your business.
Contact Maor Frankel at Torch Agency at
[email protected] or 647.333.6267
http://torch.agency
26
SIGNALS September - october 2015
Signals, the official publication of the New Car Dealers Association of B.C, is published six times a year. It is
designed and printed at Total Graphics Inc. and distributed to dealer members, select government agencies and
the Association’s corporate partners. Please direct all inquiries about Signals to the Editor, Christie Morning-Smith.
Associate Member Listing
The New Car Dealers Association of BC is a member driven organization. In addition to dealer Members, a strong and valuable group of Associate
Members belong and contribute to the success. Many Associate Members have direct ties with the automotive industry, oftentimes specializing in
areas and issues specific to the industry. Preferred rates are often offered by Associates to Dealer Members.
6279490 Canada Inc. dba e-Dealer
ADESA Auctions Canada Corp
AllWest Insurance Services Ltd.
Auto123.com - Xprima.com Corporation Inc
AutoAlert Inc.
Automotivaters
Baseline Processing
BC Media Works (Speed Shift Media)
BCIT - School of Transportation
BMO - Bank of Montreal - Dealership Finance
Calla Financial Services Ltd.
Canadian Automobile Dealers Association
Canadian Black Book
CARFAX Canada Ltd.
CarProof
CDK Global
Christy Insurance Agencies Ltd.
CIBC Commercial Banking
Convertus Digital Inc.
CTL Corp
DealerSocket
Dealertrack Technologies
Evolio - Xprima .com Corporation Inc
First Access Funding Corp.
First Canadian Insurance Corporation
General Bank of Canada
Hi-Cube Storage Products Ltd
Hireology
HUB International Insurance Brokers
Industrial Alliance Insurance & Financial Services Inc.
Kent-Macpherson Appraisals Ltd.
Kijiji Canada
Laser Valley Technologies Corp.
Marsh Canada Limited
Meritage Financial Group
Michael Mason & Co. Ltd.
MNP
MyAutoNews.ca
NXGEN Canada
Pacific Newspaper Group
Profit Building Solutions
Radius Security
RBC Automotive Finance Group
Roy Speed & Ross Ltd. (Operating as RSR Global)
Scotia Dealer Advantage
Scotiabank Western Dealer Finance Centre
Serti Information Solutions
Shapiro Hankinson & Knutson Law Corp Strathcom Media Inc.
TD Auto Finance
The ReFrame Financial Group Inc.
Torch
Total Graphics inc.
Western Dealers Co-Auto
Wolrige Mahon Chartered Professional Accountants
Shane Hambly
John Macdonald
Dana Voynovich
Gisele Goguen
John O'Brien
Warren Cederberg
Roberto Cabrone
Steve Barker
Guy Ellis
Bradley Warren
Nick Calla
Lucille Laframboise
Kathy Ward
Jon Arnett
Scott Osinchuk
Greg Wallin
Carrie Storjeoff
Phil Lehn
Kevin Gordon
Denise Buott
Shellie Pierce
Debbie Brewer
Kyell Vyncke
Paul Stephanson
John Romfo
Marley Begg
Jo-Ann Horsting
Mike Crothers
Wayne LeGear
Michel Poirier
Adrian Rizzo
Bobbi Barnes
Perry Niehaus
Tom Swan
Shane Edmison
Steve Batchelor
Darrell Endresen
Morgan van Holst
Don Andrews
Paul Batchelor
Debbie Sykes
Jonnie Graham
Erik Jensen
Karey Davidson
Gina Guercio
Warren Sandbeck
Pascal Lafleche
Roderick H. McCloy
Duncan Cochrane
Danny Long
Antonio Zivanovic
Maor Frankel
Jeff Mesina
Mike Reid
Masato Oki, C.A.
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
(416) 853-5626
(604) 232-4403
(604) 731-6696
(888) 474-2886
(949) 398-7000
(250) 920-7775
(604) 696-3710
(604) 520-9177
(604) 432-8543
(604) 665-7064
(604) 921-4048
(800) 463-5289
(905) 477-0343
(416) 997-1839
(780) 901-1612
(778) 838-0639
(604) 913-2474
(604) 665-1318
(888) 354-6441
1-855-378-5626
(206) 730-2055
(905) 281-6229
(888) 474-2886
(888) 816-5574
(250) 308-1112
1-877-443-5620
(604) 835-5077
(312) 253-7808
(604) 269-1944
(604) 882-8220
(250) 763-2236
(416) 969-2256
(604) 888-7085
(604) 443-3520
(250) 475-6050
(250) 384-7304
(604) 949-2088
(519) 932-1149
(604) 946-8884
(604) 605-2546
(604) 506-2842
(604) 232-2405
(604) 468-4590
(905) 631-5865
(778) 373-4248
(800) 268-0762
(514) 493-1909
(604) 684-0727
(780) 433-8844
(403) 819-1244
(604) 726-6142
(778) 835-3715
(604) 294-0223
(780) 468-9552
(604) 684-6212
www.edealer.ca
www.adesa.com
www.allwestins.com
www.xprima.com/en
www.autoalert.com
www.automotivaters.com
www.baselineprocessing.com
www.speedshiftmedia.com
www.bcit.ca/transportation
www.bmo.com
www.callafinancial.ca
www.cada.ca
www.canadianblackbook.com
www.carfaxonline.ca
www.carproof.com
www.cdkglobal.com
www.christyinsurance.com
www.cibc.com
www.convertus.com
ww.ctlcorp.ca
www.dealersocket.com
www.dealertrack.ca
www.xprima.com/en
www.fafcorp.ca
www.firstcanadian.ca
www.generalbank.ca
www.hicube.com/industry/automotive.asp
www.hireology.com
www.hubinternational.com
www.salgroup.com
www.kent-macpherson.com
www.kijiji.ca/autos
www.laservalley.com
www.marsh.com
www.meritagefinancialgroup.ca
www.michaelmason.ca
www.mnp.ca
www.myautonews.ca
www.paylogec.com
www.sunprovince.com
www.pbsmanagedservices.com
www.radiussecurity.ca
www.rbc.com/canada.html
www.royspeedross.com
www.scotiabank.com/scotiadealeradvantage
www.scotiabank.com
www.serti.com
www.shk.ca
www.strathcom.com
www.TDFS.com
www.TheReFrameGroup.com
www.torch.agency
www.totalgraphics.com
www.wdcoauto.com
www.wm.ca
SIGNALS september - october 2015
27
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SIGNALS September - october 2015