JCB Powertrain Issue 2
JCB Powertrain 2
We’re delighted to bring you our second issue of JCB Powertrain Magazine.
JCB – easy to do business with
We aim to make it as easy as possible for
you to do business with us. After all, you
would never switch supplier unless it made
life better for you and your business.
Our Powertrain businesses (which
encompass engines, axles and
The last 12 months here at JCB Power Systems have witnessed great progress and key
The last 10 years has witnessed
milestones such as our 10 year anniversary; marking a decade of JCB engine production.
impressive year-on-year growth
Since the first JCB Powertrain magazine there have been many notable achievements.
for our engine business and in
We’re supplying more engines for more JCB machines than ever before - over 70%
the last 5 years alone it has more
unrivalled experience using our products in
partnerships forged including our biggest engine supply deal to date for a world-class
than quadrupled; in fact it is five
our own equipment before delivering tried
dumper manufacturer, Terex. You can read more about this success on page 7.
times the size it was in 2009. In
of all machines produced. Our focus on OEM customers has paid off with key new
2014 alone external engine sales
were up a massive 63% over the
with our current OEM customers
backing of one of the world’s largest
equipment manufacturers. We have gained
and tested solutions back to the market.
As part of the JCB Group we can tap into
sophisticated and proven systems that
ensure we provide outstanding service
for the life of the components purchased
growing in all segments and 2015
is looking even more promising.
•Products designed by experts and
Maintaining growth levels through
tested in world-class machines
the next decade will never be easy,
•Experienced people with unsurpassed
and one of the most competent
We’re also working in strong partnership
transmissions) are fortunate to have the
previous year. Market share is
but having world beating products
•Commitment and resources - state-of
the-art facilities and financial backing
powertrain integration teams in the
•Comprehensive global dealer network
business means I am confident we
for unrivalled worldwide back up
will deliver just that and more. We
•Global parts supply system
hope you enjoy this edition of JCB
•Global training programmes
to bring Tier 4 Final installations to
fruition. See more about our work with
high profile manufacturer Johnston
Sweepers on page 12.
New websites for both JCB Power
about us and our products at your
ordering system. Links between engines
Focus on the North American market has continued and the Conexpo Show in
Systems and JCB Drivetrain Systems are
fingertips 24/7 there is access to the JCB
and drivetrain systems websites provide
Las Vegas back in April 2014 proved to be the ideal platform to showcase the latest
a perfect illustration of our commitment
Power Systems Dealer Portal area where
customers with a fast and efficient way
generation JCB EcoMAX T4 technology and our new JCB Dieselmax 6 cylinder
to making life easier for the customer.
engines can be registered for warranty
to access information on our complete
engine. The interest and opportunities that developed from the event
As well as all the information you need
and customers can access the JCB Parts
were exceptional; it was one of our
most successful engine exhibitions to
date and helped to deliver key growth
opportunities in 2014 and 2015.
This growth, coupled with the expansion
of a professional engine distribution
network in North America, has led to
sustained investment in this very
Engine Sales & Applications Manager,
JCB Power Systems
10 years of innovation excellence
It was an idea from our Chairman that would prove to be the defining moment.
What plans are in
Has there been any defining moment with the project?
The backing of a world-class
brand, the commitment of
significant resources and the
freedom to think differently are
factors that, when combined,
have made JCB Power Systems
into the major success story
that it is today.
You joined JCB five years before the engine
was launched. What did those five years entail?
A streamlined diesel vehicle was commissioned by Lord Bamford to attempt to set a new
We’ve been focusing on working with
diesel land speed record at Bonneville Salt Flats in the USA. The JCB Dieselmax, with two
customers on Tier 4 Final installations
JCB 444 LSR engines, succeeded on its first attempt in August of that year with a stunning
There was a huge amount of research into this project as we had to make sure it was a
and these projects are now coming
speed of 350.092mph (563.418kph) to clinch the record.
to fruition. We also worked with our
The attempt, designed to showcase the extreme performance capability of the JCB engine,
subsidiary in India to develop a suitable
was a triumph. With twice the power and more than four times the weight of an F1 car, the
engine for the Indian market and this has
JCB Dieselmax consumed 50% less fuel. And therein lies the huge success of our engines –
proved hugely successful.
designed for maximum performance with best possible fuel efficiency.
As a business we are now going to
The global response to this was amazing and it certainly helped put JCB on the map as a
focus on increasing OEM sales further
But it is people that make the
real difference. JCB Power
Systems approached Alan
Tolley, current Director of
Engine Programmes, in 1999
to spearhead the development
of the JCB engine.
production and durability criteria could be met.
force to be reckoned with in engines.
- especially with the 6 cylinder engine.
We produced a further 25,000 units that year which were used in a growing range of JCB
From a product perspective we are
and OEM machines.
already working on Stage 5 engine
His brief was broad:
units came off the line destined for JCB’s iconic Backhoe Loader.
commercially viable proposition before committing to a multi-million pound development
programme. Working with a small in-house team and external consultants we began a
development programme that involved machine engine customers, as well as Mr JCB,
founder and current JCB Chairman, Lord Bamford.
As our product ideas began to develop we further invested in our test and development
equipment so so we could test prototypes rigorously and efficiently to ensure that
Once the final and monumental decision was made to go into production we initiated a
search to find a suitable site for a new factory to be equipped with the latest assembly
legislation so that - in true JCB style –
line processes and equipment.
we will be first to the market with
Following five years of research and development, the first JCB Dieselmax engine was
the best solution.
previewed at Bauma 2004.
We formally opened our new engine production plant a couple of
months later and by November of that year the first production
Design and produce an
economically feasible engine
to deliver specific advantages
over current engine suppliers;
an engine with the potential to
become a leading product in
We interviewed Alan to find
out more about his role in the
success of the engine;
How has engine technology changed over the decade?
Emissions legislation has been the key driver for change since we’ve been manufacturing
engines. However we knew about forthcoming changes when we set out, we’ve been able
to modify our offer without radically changing the footprint of the engine. This has had major
designs to accommodate new engines.
What is your proudest
We quickly established a really good reputation and customers started to wait for
Our range of engines increased dramatically throughout the last decade. We started with
From a standing start JCB Power
machines with new engines rather than buy machines with the former power units.
a single Tier 2 mechanical engine and today we have a range of 4 and 6 cylinder electronic
Systems has become a credible engine
We introduced the engines in to JCB Loadall telehandlers in March 2005 and by the
and mechanical engines.
manufacturer that is highly respected and
end of 2005 a massive 10,000 units had been manufactured.
Our greatest challenge was to produce a Tier 4 engine – which required great investment
competes with the best engine brands in
OEM sales were always
during a period of economic downturn. The project
part of the plan so we
commenced in 2009 and in April 2012 we launched
True to JCB’s brand values, we have
began to appoint engine
the JCB EcoMAX – the first off-highway engine to
innovated and pioneered solutions that
distributors and established
meet legislation without the requirement of a
have consistently been a step ahead of
sales to our first external
diesel particulate filter (DPF).
the competition – particularly our Tier
customers including Briggs
JCB once again turned accepted thinking on
4 offer. Our total volume in 10 years has
Irrigation – a leading
its head to produce a pioneering solution that
gone from 0 to 350,000 units giving us
manufacturer of diesel
overcame customer objections to DPF. Emissions
a significant market presence for a new
engine irrigation pumps
are dealt with at the combustion stage whilst new
entrant to the market.
for the horticultural and
turbo charging solutions and EGR were designed
I’m proud of everything we’ve achieved
to offer the most productive combination of fuel
so far and I‘m looking forward to the
consumption and performance.
next 10 years.
What was the reaction from the market?
benefits for JCB and our OEM customers who haven’t had to drastically modify their own
the lifeblood of the business
Engine supply deal
for market leading site dumpers
2014 saw the announcement that JCB Power Systems had secured one of the biggest
“We’ve had excellent support from JCB
engine supply deals in its history with Terex GB Ltd; a world leading manufacturer of
Power Systems throughout the process.
site dumpers. The latest fuel-efficient EcoMAX 55kW/74hp Tier 4 Final engines are
Their team is highly responsive and their
now being installed in three of the company’s most popular models; the 6-tonne TA6
engineers worked with us on the overall
and TA6S, 9-tonne TA9 and the 10-tonne TA10.
impact of the tier 4 engine installation
Our engine business has benefited from
JCB supported me to take my
without doubt helped the company
in our machine which, thankfully, only
having loyal staff from day one which has
foundation degree which I worked hard
to its success. Listening to customers
required a modification to the chassis
in turn created a skilled, knowledgeable
to upgrade to a 1st Class Honours. All
is undoubtedly the most important
to accommodate a cooler pack. We’ve
workforce. Rob Taylor started as one
the way through my career I have been
element in our strategy and has helped
achieved an 8% fuel saving over previous
of the first apprentices at JCB Power
mentored and nurtured by staff here
us to become a key player in such a short
models – which is a fantastic selling feature
Systems when the company opened
which has been invaluable; a role I now
period of time.”
– and we have cleaner exhaust emission
its doors in 2004 and has progressed
fulfil for the current crop of apprentices.
with a 90% reduction in particulate
up the career ladder whilst witnessing
If you work hard, there is a great career
matter and nitrogen oxide over Tier 3.”
first-hand how the business
in the engine division whether it’s in
engineering, marketing or sales.
There are currently over 200 units
“I started my career at JCB Power
JCB Power Systems currently offers
Their reliability comes as no surprise
Systems in September 2004 as a fresh-
several hundred engine specifications.
to the team at JCB Power Systems.
faced apprentice and here I am 10 years
We tailor solutions for our customers
Thanks to exhaustive testing in JCB’s
later as the youngest Assembly Manager
by working in partnership with them
own machines they have the knowledge
ever. I studied for a BTEC National
on the most suitable configuration for
Diploma in Electrical and Electronic
their application. Developing close
Engineering which gave me a great
relationships with customers and
foundation for the job.
delivering the solutions they need has
working successfully out in the field.
The engineering team at Terex had followed the progress of the JCB engine with
and experience to provide a minimum
interest; particularly the unique Tier 4 Interim solution that solution that didn’t require
a DPF. Business between the two companies already existed as JCB Drivetrain
Systems supply transmissions and transfer boxes to Terex for their range of dumpers.
From initial discussions through to the culmination the project was completed in a
New dealer appointed in the Lebanon
10 month period, which, according to Terex Product Manager, Mark Royse, was
‘the quickest new product development update for many years;
The Lebanon has long been a hub
Nabil said JCB was first on their target list;
facilities, 3000 local service contracts,
for the manufacture and sale of power
“We approached JCB because they
40 service vehicles, eight engineers and
make an excellent and reliable diesel
80 technicians KMCO is extremely well
KMCO, KHATIB MACHINERY was
engine – perfect for the markets where
represented in the region.
appointed in November 2014 to
we sell. Already representing the
distribute engines in Lebanon. The
prestigious Scania brand in the region
company already represents prestigious
we needed something of equivalent
brands, including Scania, in the larger
standing from a brand perspective.
power range and was seeking to plug
We’ve already ordered our first stock
a gap in the 55kW- 212kW category –
units and have had considerable interest
“We were keen to find an engine to comply with Tier 4 Final
legislation that didn’t require a DPF or after-treatment. Once JCB
Power Systems confirmed it could provide the solution we worked
together to accommodate the engine into our machines, with least
possible impact on the design. It proved to be one of the swiftest
introduction dates in our history.
Our customers had told us that high torque levels were important
and the JCB EcoMAX engine has that in abundance. By altering the
power band of the machine we were able to avoid complex aftertreatment systems that would increase purchase price and operating
costs which was also better for our customers.”
a gap perfectly filled by JCB.
from potential customers.”
The JCB engine is a less complex solution than other Tier 4 final solutions providing
KMCO – managed by Nabil Atat for
KMCO is privately owned by the Khatib
easier maintenance for the all-important rental sector. It has also enabled Terex engineers
It has since been announced that JCB has
JCB – had done their homework on
family. The business was founded in
to modernise the dashboard display; bringing big machine technology to small machines
added a range of site dumpers to it’s own
potential suppliers and had followed
1996 when it started life selling water
– a first in the site dumper sector. The new LCD dashboard features hourmeter, coolant
line up. These will be manufactured at
JCB’s success with interest.
pumps. Today with five branches,
temperature gauge and fuel level readout with an early warning system for faults such as
Terex in Coventry and sold through JCB’s
training, maintenance and repair
water in fuel and air filter blockage helping to prevent costly downtime.
global distribution network.
Selling engines down under
JCB Pump Buggy
Power Equipment Pty is JCB Power
environments. Rapid deployment
of blackouts and disturbances. According to
System’s distributor in Australia, New
camps are built on-site for up to 40
Don Pulver, a highly experienced electrical
Zealand and the South Pacific Isles. Since
workers at a time and these consist of
engineer and founder of Eniquest;
delivers mobile irrigation solution for sugarcane farm
joining the dealer network in 2009 they
fully self-contained accommodation
“This particular engine was chosen based
Aussie sugarcane farmer, Paul McKay,
“I’ve been running the JCB Pump Buggy for two years now with zero problems.
have worked with a variety of customers
units and treatment plants which are
on the reputation of the JCB brand. The
has developed his own bespoke solution
It operates continuously for around 16 hours at a time, from 5pm to about 9am or
and configurations of JCB engines to
powered with electricity provided
heavy duty engine is very durable and
to the complex problem of watering his
10am the next morning. The fuel consumption is excellent at just 8 litres an hour.
power a wide range of equipment.
by Eniquest generators.
offers excellent fuel economy, servicing
283 hectare property in Mackay. The
We’re now thinking of getting a second unit use as a back-up to support our electric
JCB Pump Buggy is a portable pump
pumps which can be subject to power failures.”
One valued customer is Eniquest – a
To ensure continuity of power the
intervals and nationwide support. They
young and innovative business located
generators have to be robust, reliable
are a critical part of our remit to supply
in Queensland, the sunshine coast of
and efficient as well as portable for easy
reliable power 24/7, 365 days of the year
Australia. The company designs and
transportation between sites. Three
and many have clocked up over 7000
manufactures a unique range of power
automatic, self-contained 80kVA units
hours of trouble-free operation. The
generator systems that are deployed in
provide power whilst a fourth generator
dependability, longevity and fuel economy
marine, mining, commercial and military
is supplied as a back-up. After extensive
demonstrated by the JCB diesel engines
applications all over the world.
research and competitive benchmarking,
has created widespread interest in
In Australia exploration drilling for iron
Eniquest chose to use the JCB Dieselmax
the sector and we have now supplied
ore, coal and gas deposits takes place
444 four cylinder diesel engine to drive an
several rapid deployment camps with
in some of the most remote and harsh
oversized alternator to eliminate any risk
powered by a 4.4 litre, 4 cylinder JCB
Sugar cane farming requires a large
supply of water and the logistics of
running water through big bore pipes
around a vast property is a huge task.
Paul’s farm is set up to run hose irrigators
which are fed by dams and sumps
located along the drains on the farm.
Paul really needed a portable pump
featuring a hard hose or winch which
could be taken to the water source and
hooked up to the hose irrigators. So,
he set about designing his own solution
in conjuction with a local engineering
company putting reliability and economy
top of his design criteria.
“With the unit left to run unattended,
often for 16 hours at a time, I had
to be sure that the unit I was buying
was reliable so I asked my local water
agent who recommended the JCB
engine. Rated at 89kW at 2200 rpm
and featuring high torque at low speeds
he assured me it was one of the finest
engines in its class on the market. It also
has a market-leading warranty policy so
I have complete peace of mind and it is
both quiet and efficient. We specified
the engine protection from our Dealer
Power Equipment, which gives us
essential engine safeguards and features
an external emergency stop button for
The JCB Pump Buggy’ comprises a skid
style base, dual axles with industrial
tyres, hinged drawbar and a canopy
for protection. The JCB engine is
direct-coupled to a centrifugal pump
which has the capacity to pump up to
300 litres of water per second.
Harvesting sugar cane
in South Africa
Matriarch Equipment is a family owned OEM located in Richards Bay, South Africa. With
innovation and customer needs at the heart of the new product development process,
the company designs and manufactures machinery for key target markets, including
sugar cane. Their products are all simply designed, well-engineered and very durable.
The Matriarch UltECO5 sugar cane slew loader, launched in 2013, is a highly efficient
5.9 tonne machine designed specifically for African operating conditions. Featuring a
low centre of gravity and wide track width the machine has been designed to handle
slopes previously rendered un-workable for sugar cane slew loaders.
At the heart of the machine is a naturally aspirated mechanical JCB Dieselmax engine.
Offering maximum torque at low rpm, this machine has an average loading rate of 50
tonnes per hour. When engine revs are kept at 1200 rpm the machine, under normal
working conditions, has an average fuel consumption of just 3.5 litres per hour meaning
lower operating costs.
Ashley Bell is Sales Director for Matriarch;
“Since the successful field trials of our machine we now have over 20 units working in
sugar cane plantations in sub- Sarahan Africa and we anticipate building another 15-20
units during 2015. We specify high quality componentry to ensure the reliability and
durability of our products and the engine is a key part of our procurement strategy.
Prior to specifying the JCB engine we visited the factory in the UK; which was very
impressive and we then conducted intensive evaluations to ensure they were a perfect
fit for our machine. We particularly like that the JCB engine is modern, yet simple
in its design, which means it is easy to service and maintain. The high peak torque of
the engine at very low revs is a feature that contributes to the overall efficiency of our
machine - our customers really appreciate the fantastic fuel consumption. Working with
our JCB distributor in South Africa we have now started to specify JCB engines in a
number of our other forestry and sugar cane handling machines.”
on Tier 4 Final
Our partnership with world-class
and is being evaluated by renowned
and knowledge to help us modify our own
manufacturer of street cleansing
sweeping contractor, William Hamilton.
equipment. It is imperative to follow all the
equipment, Johnston Sweepers, began
This real life testing has given us
correct protocols and as such we engage
when we introduced our Tier 4 Interim
fantastic feedback which we have used
both parties in the sign-off of each stage of
EcoMAX engine solution in to their V
in conjunction with more conventional
development. We’re very close to the final
range in 2013. We’ve continued to work
Installation tests to provide complete
product being available and we believe we
with them on a Tier 4 Final installation in
and successful engine integration across
will be first to the market with a fully tested
readiness for production of their sweepers
all operating duties & conditions.
and endorsed Tier 4 Final product.”
requiring Tier 4 Final emissions legislated
Product Manager from Johnston
The results of this partnership working
auxiliary engines later this year.
Sweepers, Steve Douglas, has overseen
approach has led to further new business
Thanks to the original development
within the wider group. JCB is now
process at JCB Power Systems the base
“We get great support from the team at
supplying engines for their road sweepers
engine remains the same; minimising
JCB Power Systems. They work with
in their Latvian, Swiss and Danish facilities.
the requirement for wholesale design
us to develop a bespoke engine solution
modifications to the sweepers.
rather than just offer us a ‘fait accompli’
The first prototype machine has been
product. Their engineers really understand
based in Scotland for endurance testing
our business and offer their experience
Mechanical JCB engine
fits the bill in Canada
JCB engine customer, ALLTRACK INC. of
and transport companies, Viterra, was
“The choice of engine to power this
Calgary, manufactures heavy duty off-road,
looking for a productive materials handler
machine was critical. We selected the
tracked vehicles for harsh and difficult
that could tackle the challenging working
JCB engine because it is a compact,
terrains, including snow, marshlands and
environment of one of their vast silo
high torque, smooth running engine
bogs. With almost 40 years of experience
barrages. The new AT-50GP Locust fitted
that fits our machine and performance
producing innovative solutions for unusual
the bill perfectly and was specified with full
requirements very well. At the outset of
applications the company spotted an
cab option due to the dusty environment.
the project our client also suggested that
opportunity for an ultra-low ground
When it came to the power solution the
the machine design be kept as simple as
pressure, all-season tracked tool carrier
team at ALLTRACK turned to JCB engine
possible. The nature of the application
for multiple industries including bulk
distributor for Western Canada, WestQuip
is very demanding and grain dust can be
material transport activities in ships and
Diesel Sales, who recommended a JCB
challenging for the complex electronics
silos. The powerful and versatile AT-50GP
Tier 3 TCA 85 115HP mechanical engine
of a computer-controlled engine. For
Locust was developed with a range of
thanks to its compact dimensions, great
that reason, we selected the JCB Tier 3
specification options to enable the
fuel economy and impressive torque curve.
mechanical engine as it is one of the few
machine to be tailored to customers’
ALLTRACK INC Project Manager, Tyler
engines being produced with a mechanical
Van Megen, worked closely on the build
injection pump, at the desired power
Working in the busy Port of Vancouver,
project for Viterra;
levels, in a Tier 3 format.”
one of the world’s foremast grain handling
We are sailing...
not sitting in the dock of the bay
Anaconda growth helped
by latest JCB engine offering
The Emerald Isle, as it’s known, is famous
As a relative newcomer to the sector Anaconda prides itself on its highly trained design
engineers and the company specifies only the finest component parts to ensure its products
German marine customer - Bodensee
units with a bespoke genset solution
Andreas Radermacher, from ScanDiesel,
for its lush landscapes, bustling cities and
Shiffsbetriebe – has overcome operating
powered by JCB Dieselmax Stage3A,
oversaw the project;
unique attractions and this year it’s even
are at the forefront of the industry. In early 2015, Anaconda fitted JCB’s Tier 4 Interim
problems with the gensets in their
64kVa GDrive engine with mechanical fuel
been named by Lonely Planet as one of
engine to two products; the DF410 screener and the TD516 Trommel; both destined
catamaran passenger ships thanks to
“Our customer is very happy
with the solution that we have
provided. The JCB engine is
proving to be very reliable.
The gensets start first time
every time and operate efficiently.
There are no more complaints,
no more costly repairs and no
more power problems.”
the top 10 countries to visit in 2015. But
for North America. The customer had requested an engine to be fuel efficient with low
did you know that Northern Ireland is
emissions and Anaconda found these characteristics in the JCB Tier 4 EcoMAX models.
also the global leader in mobile crushing,
Alistair Forsyth, Anaconda CEO & Group Managing Director, commented;
screening and materials handling?
wheeled, tracked and static conveying
“For many years our products have been fitted with the JCB
Dieselmax engine. The engine has suited our customers within
the US Market particularly well. The JCB EcoMAX engine
design allows our R&D engineers maximum flexibility in meeting
our innovative machine designs, particularly when space is a
key factor. We have now introduced the proven and reliable
JCB EcoMAX engine models across our product range to be
sold globally. These highly efficient engines offer our customers
improved performance and lower fuel consumption.”
solutions for the mining, quarry and
As Anaconda’s export success goes from strength to strength and new products
waste recycling industries.
introduced business for both companies is set to flourish.
solutions provided by JCB Power Systems.
Custom mounted on to a sturdy frame
Reliability is key when offering a service
the engine along with alternators, speed
to tourists and providing a constant and
controllers and control panels specified
efficient power supply to the company’s
by ScanDiesel GmbH were built up and
passenger ships critical for the smooth
installed in to three of the company’s
operation of the service. JCB’s German
luxury passenger catamarans whilst a
dealer, ScanDiesel GmbH, worked
fourth unit was manufactured for stock.
with the customer to replace the former
Anaconda Equipment International Ltd
has played a huge part in this prestigious
recognition over the last decade and the
business continues to go from strength
to strength. Based in County Tyrone,
the company specialises in the design
and manufacture of mobile screening
equipment as well as a wide range of
powered by JCB engines
JCB Power Systems has an engine
supply agreement with new Italian
telescopic handler manufacturer
Magni’s founder, Riccardo Magni,
specified the EcoMAX Tier 4 Interim
for his seven strong model range of
360° telescopic handlers, which offer
lift heights from 18 to 30 metres. The
company has long term plans to produce
up to 1,000 machines a year from its
new 6,000m² production facilities in
Castelfranco Emilia, near Modena.
It was the innovative approach to engine
development that inspired the Italian
entrepreneur to work with JCB –
a company that he believes shares his
own ethos of innovation.
“JCB’s innovative approach to Tier 4
Interim engine development brings
real world fuel saving benefits to my
customers and I know that when we
change to Tier 4 Final engines those
benefits will become even greater.
My 30 years of experience in the design
and production of rotating telehandlers
together with JCB’s proven EcoMAX
engines is simply a great force to be
Top of the
Italian agricultural machinery
A recent re-vamp of the company’s MAF 4180 sprayer - designed from general crop
manufacturer, Mazzotti, built its first
spraying duties - led to a change of engine manufacturer. The machine now features
self-propelled crop sprayer in 1987;
the renowned JCB EcoMAX 129kW Tier 4 Interim; the original and first engine
becoming market leader with an
designed without a DPF to meet emissions legislations.
incredible 85% share of the national
For Fabio Corzani, General Manager, Mazzotti, the engine has brought a range of
market in just a few short years. Now
tangible benefits that are appreciated by both customers and operators;
with a full range of machines and export
production of 80% the company is
perfectly placed to meet the global
increase in demand for food and the
resulting need for precision agriculture.
“Our dealer, Geminiani SpA, took over the dealership in our area of Italy for JCB
engines and they were very quick to point out the benefits to us. The fuel consumption is
much improved over our last supplier – which is saving our customers money day in day
out - and the noise levels are much reduced which improves the working environment
for the operator – and the local surroundings. A generous peak torque of 690 Nm at
1500 rpm ensures the MAF keeps going in all conditions.”
Training in all corners of the world
Education has long been a cornerstone of our support services and our dedicated JCB Training Centre, located at JCB’s World
Headquarters, has been in existence for almost as long as JCB has been selling machines. As business has grown the demand for training
facilities around the world has increased and JCB Regional Training Centres have been established to provide local training for sales and
service staff including facilities in Latin America, Europe, Middle East and Africa, Brazil, Asia Pacific, China, Russia and four centres in India.
Based at JCB Training in the UK, dedicated engine specialists have also developed bespoke courses for OEM customers tailored to
their specific requirements. These can be courses of any duration – usually from two to four days – consisting of desk-based learning
Forward thinking approach to parts delivery
Our customers have told us how important it is for parts to be available on demand. That’s why all our dealers carry extensive
stocks of the most popular items, backed up by the JCB World Parts Centre in the UK - which carries huge stocks of all spares at all
times. As you would expect from a world-class engine business, we are able to benefit from JCB’s investment in its parts operations
which includes European and American Parts Centres and a host of satellite parts warehouses in Dubai, Moscow, Prague, Brazil,
India, Singapore and Shanghai. The most recent facility opened last year in Chicago boasting 130,000 ft² of parts stock. Further
facilities are planned in Africa, Latin America and North America.
and practical training including full strip, rebuild, advanced diagnostics and self- servicing procedures.
To bring all these operations together we have invested in a Control Tower System which searches for the closest warehouse to
the customer to supply the part requested. In the unusual event of non-availability then the system always looks to the next closest
parts centre for stock – ensuring the most efficient and timely flow of parts.
Every single parts order is placed via our SAP portal which ensures complete traceability and provides us with statistics that can be
analysed for further improvements and efficiencies.
Stepping up customer support
World Class Customer Support
From day one of its almost 70 year
existence JCB has placed great emphasis
on after-care and service. One of the
most comprehensive dealer support
networks worldwide, backed up by a
global team of after-care professionals
TORONTO Suppor&ng Canada
8,000 lines CHICAGO North America main
distribu&on centre 50,000 lines PARIS Servicing France, West Germany,
Benelux, Spain and Italy 33,000 lines MOSCOW Suppor&ng
WORLD PARTS CENTRE Worldwide Distribu&on Centre 100,000 lines PILZEN Servicing East Germany, Poland
and East Europe 22,000 lines SAVANNAH Suppor&ng East Coast
of North America 8,000 lines directly employed by JCB, we
continuously improve our service in line
with an evolving marketplace. In 2015
FONTANA Suppor&ng West Coast of
North America 8,500 lines SHANGHAI Suppor&ng China 6,000 lines DELHI Central Warehouse with 3 regional warehouses
suppor&ng India 45,000 lines DUBAI Servicing Middle East region
and North East Africa 20,000 lines a significant new appointment at JCB’s
global service headquarters was made.
Formerly heading up the JCB Sales
SINGAPORE Servicing South East Asia 10,000 lines SAO PAULO Regional warehouse
servicing Brazil 14,000 lines Operation, Ian Sayers became Managing
Director of JCB Parts & Service, with
a remit to provide the best customer
faster responses to customer feedback
consistently high level of expertise. Each
experience in the industry.
and the timely transfer of new product
position carries a large supporting team,
Danish customers from a major sweeper manufacturer travelled to the UK to learn about JCB engine servicing from the specialists.
Further key management appointments
knowledge to the global dealer network
including technical engine specialists.
They were joined by staff from JCB Power Systems Danish engine distributor, Nordhavn.
have also been made to drive even
so that everyone representing JCB has a
Our customers’ are at the very heart of our business – we aim to provide world-class support and deliver 100% customer
satisfaction 24/7 365 days a year. For us it’s about bringing global industry expertise at a local level and giving our customers
the assurance that wherever they are in the world, we are there and ready to support their needs.
• State-of-the-art JCB World Parts Centre shipping
• Unique customer experience hub that utilises
30,000+ lines per week
JCB LiveLink to monitor our customer machines
• 15 regional parts warehouses providing
• 750 dealers, spanning 120 countries across five
24/7 global support 365 days a year
continents with over 2,000 dealer depots, 95% parts
availability with over 240,000 managed parts
• Integrated service and maintenance asset care
packages to maximise uptime and engine performance
• JCB LiveLink telematics that enables complete
machine management and security
• Experienced and fully trained JCB technicians
throughout our dealer network
• Fully equipped service vans that provide on-site
support wherever, whenever
JCB Power Systems Ltd. Dove Valley Park, Foston, Derby DE65 5BX. England
Telephone: +44 (0)1889 590312 Fax: +44 (0)1283 585630 Email: [email protected]