corporate overview

Transcription

corporate overview

CORPORATE HEADQUARTERS
31 Fasken Drive, Toronto, ON, M9W 1K6
CANADA
C O R P O R AT E O V E R V I E W
Our Beginning
vacations serving
2 | SUNWING TRAVEL GROUP
over 2 million
The Sunwing Travel Group represents the culmination
of over 40 years of travel experience and expertise
amassed by the Hunter Family. Starting in 2002, Sunwing
has grown from the smallest tour operator in Canada to
the largest tour operator in North America. Sunwing is
the only vertically integrated travel company and now
encompasses tour operators, retail travel agencies,
Canada’s 3rd largest airline, destination management
companies and the fastest growing hotel chain in the
Caribbean and Mexico.
SUNWING TRAVEL GROUP | 3
Our Scale
The largest leisure travel company in North America, the
vertically integrated Sunwing Travel Group generates $2B
in annual revenue. Holding a position on the Profit
Magazine annual list for 10 consecutive years, the Group
has grown to operate an airline with a modern fleet of
37 aircraft, 3 major North American tour operators,
2 renowned travel retailers, a hotel division with over
12,000 rooms and a destination management company
reporting triple digit growth. In 2009, the Sunwing Travel
Group entered into a partnership with TUI Group, the
world’s largest leisure travel company.
TUI Group is one of the world’s leading leisure travel
groups, with £15B in annual revenue, over 220 trusted
brands in 180 countries and more than 30 million customers.
Their business is grouped into three sectors, comprising
many of the best loved and market-leading travel brands
worldwide – Mainstream, Accommodation & Destinations
and Specialist & Activity. A truly global business, TUI Group
employs approximately 55,000 people and operates
in 31 key source markets worldwide. TUI Group is listed
on the London Stock Exchange as a member of the FTSE
100 and FTSE4Good indices.
Vertically Integrated
With leading businesses in 5 major verticals, the Sunwing
Travel Group is well positioned to effectively manage the
customer experience from beginning to end, deliver a high
quality of product and manage costs. The introduction
of hotel operations and expansion of destination
management has enabled the company to have sales
operations in major source markets internationally.
Retail
Airline
A
I
R
L
I
N
E
Tour
Operations
Hotel
Operations
Destination
Management
S
Resorts & Spa
C
H
I
C
Retail Operations
One of the largest OTAs (Online Travel Agencies),
SellOffVacations.com also has over 40 Canadian retail
locations from coast to coast in addition to operating
a high volume website. Famous for offering the
Lowest Price Guaranteed, millions of customers use
SellOffVacations.com for flight, vacation package,
cruise, hotel tour and travel insurance purchases.
Retail Operations
Luxe Destination Weddings is North America’s largest
destination wedding planning company, capitalizing on
a very profitable market of advanced booking groups
willing to pay for personalized service. The wellestablished brand, innovators in full service destination
wedding planning, joined the Sunwing Travel Group in
2011, supporting rapid growth in this important group
segment.
Tour Operations
Sunwing Vacations has a vast distribution network,
working with major travel retailers, online travel agencies
and consortiums across Canada and the USA.
A proven track record of growth has afforded Sunwing
Vacations great and often exclusive relationships with the
most popular resort chain operators, while contributing to
local economies.
The combination of high volume hotel contracts and the
benefits of vertical integration across air, hotel, ground
handling and internal retail distribution, have contributed
to a great value offering to customers. Exclusive and
differentiated product have decreased competitive
pressures on margin, allowing for sustained profitability.
Sunwing Vacations offers the Canadian market primarily
exclusive and differentiated vacation package products,
which include flights onboard Sunwing Airlines, famous
for its award-winning Champagne Service. The tour
operator also has a strong transborder program into key
destinations such as Florida and Las Vegas, a value priced
Caribbean Cruise program and offers seasonal domestic
and transatlantic routes.
Tour Operations
Signature Vacations has over 40 years of experience of
delivering all inclusive vacations to Canadians. The onestop for Absolutely All Inclusive packages designed to
appeal to a wide range of tastes and budgets, customers
can choose from an array of destinations across the
Caribbean, Mexico, Cuba and Central America. Exclusive
agent for RIU Hotels and Resorts across Canada,
Signature Vacations offers a number of distinct collections
with several popular hotel chains.
Tour Operations
Vacation Express is the 3rd largest American tour
operator with over 25 years of experience and has been
a leisure vacation provider to millions of US customers.
Now the exclusive supplier of Sunwing Airlines flights
departing from key US gateways to popular Southern
destinations, Vacation Express has experienced
rapid growth since joining the Sunwing Travel Group
in 2011. The peak vacation season of the Southern
States, counter-cyclical to Canada, makes this division
an important contributor to summer profitability for
the Sunwing Travel Group and benefiting Sunwing’s
destination partners. The operator also contracts
scheduled airlines and offers great pricing on dynamically
packaged vacations.
Airline
AMSTERDAM
THE
NETHERLANDS
FRANCE
PAYS BAS
PARIS
FORT MCMURRAY
GRANDE PRAIRIE
EDMONTON
CALGARY
VANCOUVER
VICTORIA
KELOWNA
SASKATOON
DEER LAKE
CANADA
SEPT-ÎLES
BAGOTVILLE
REGINA
VAL D’OR
´
QUEBEC
WINNIPEG
THUNDER BAY
MONTREAL
NORTH BAY
SUDBURY OTTAWA
GANDER
ST. JOHN’S
STEPHENVILLE
MONCTON CHARLOTTETOWN
FREDERICTON
SAINT JOHN
HALIFAX
SAULT STE. MARIE
TORONTO
USA
KITCHENER
HAMILTON
LONDON
WINDSOR
The airline’s modern fuel efficient fleet of 37 Boeing 737800s has contributed to a reduced carbon footprint and
one of the lowest cost bases in the industry. Operating
only one aircraft type minimizes the costs associated with
inventory, maintenance, training and staffing.
PITTSBURGH
BUFFALO
LAS VEGAS
COLUMBUS BALTIMORE
NASHVILLE
PHILIDELPHIA
CINCINNATI
NEWARK
CHARLOTTE
ATLANTA
HOUSTON
ORLANDO
GRAND
BAHAMA
ISLAND
NEW ORLEANS
Sunwing is an award-winning leisure airline, servicing
over 40 destinations from almost 45 gateways in Canada
and the USA. The airline’s growth strategy has included
bringing service to the doorsteps of Canadians in smaller
secondary markets. Investing in customer experience,
Sunwing Airlines prides itself on its award-winning
Champagne Service where passengers are welcomed with
a sparkling wine toast and enjoy hot meal service with
choice of wine, hot towel service, first run movies and a
generous baggage allowance.
An experienced management team has contributed to the
airline’s impressive 92% on time performance record.
ST. PETERSBURG
FT. LAUDERDALE
NASSAU
MAZATLAN
MEXICO
MEXIQUE
LOS CABOS
CUBA
PUERTO VALLARTA/
RIVIERA NAYARIT
MANZANILLO
COZUMEL
IXTAPA
ACAPULCO
HUATULCO
LA CEIBA
HOLGUIN
VARADERO
CAYO
LARGO
PUNTA CANA
PUERTO
ST. MAARTEN
PLATA
LA ROMANA
SANTA CLARA
SANTIAGO
CAYO COCO
DE CUBA
DOMINICAN REPUBLIC
CAMAGUEY MONTEGO BAY
RÉPUBLIQUE DOMINICAINE
MANZANILLO JAMAICA
DE CUBA
¨
JAMAIQUE
CANCUN/
RIVIERA MAYA
ROATAN
C a r i b b e a n
S e a
HONDURAS
SAINT LUCIA
ARUBA
CURAÇAO
CARTAGENA
LIBERIA
COSTA RICA
PLAYA BLANCA
(RIO HATO)
PANAMA
COLOMBIA
* Certain US routes operated by Sunwing Travel Group’s air courier partners.
Hotel Operations
Blue Diamond Luxury Resorts is an innovative hotel
management company that specializes in delivering
high quality vacation experiences in tropical beachfront
settings. Since its inception in 2011, Blue Diamond has
grown to represent over 12,000 rooms in 5 countries.
Resorts & Spa
C
H
I
C
Hotel Operations
The Blue Diamond resort portfolio includes four distinct brands; Memories
Resorts, modern Royalton Resorts offering All-In Luxury™, the All ExclusiveTM
CHIC Resorts by Royalton, and fun loving Starfish Resorts brand.
ROYALTON LUXURY RESORTS
Royalton White Sands, Montego Bay, Jamaica
Royalton Punta Cana, Dominican Republic
Royalton Riviera Cancun, Mexico
Royalton Cayo Santa Maria, Cuba
Royalton Hicacos, Varadero, Cuba
Royalton Saint Lucia, Saint Lucia (Opening Winter 2016)
Royalton Negril, Jamaica (Opening Winter 2016)
Royalton Antigua, Antigua (Opening Summer 2017)
Royalton Papagayo (Opening Winter 2016)
352 rooms
480 rooms
840 rooms
122 rooms
404 rooms
361 rooms
407 rooms
308 rooms
192 rooms
CHIC ALL EXCLUSIVE RESORTS BY ROYALTON
CHIC Punta Cana
320 rooms
HIDEAWAY BY ROYALTON LUXURY RESORTS
Hideaway at Royalton Riviera Cancun, Mexico
Hideaway at Royalton White Sands, Jamaica (Opening Summer 2016)
Hideaway at Royalton Negril (Onening Winter 2016)
Hideaway at Royalton Antigua (Opening Summer 2017)
Hideaway at Royalton Saint Lucia (Opening Winter2016)
343 rooms
228 rooms
166 rooms
144 rooms
94 rooms
MEMORIES RESORTS & SPA
Memories Caribe Beach Resort, Cayo Coco, Cuba
Memories Flamenco Beach, Cayo Coco, Cuba
Memories Holguin, Holguin, Cuba
Memories Miramar Havana, Havana, Cuba
Memories Jibacoa. Jibacoa, Cuba
Memories Paraiso Azul Beach Resort, Coco Santa Maria, Cuba
Memories Varadero Beach Resort, Varadero, Cuba
Grand Memories Varadero, Varadero, Cuba
Grand Memories Sanctuary, Varadero, Cuba
Memories Grand Bahama Beach Resort, The Bahamas
Memories Splash Punta Cana, Cuba
328 rooms
624 rooms
531 rooms
427 rooms
250 rooms
1386 rooms
1035 rooms
960 rooms
150 rooms
485 rooms
522 rooms
STARFISH RESORTS
Starfish Cuatro Palmas, Varadero, Cuba
Starfish Las Palmas, Varadero, Cuba
Starfish Montehabana, Havana, Cuba
Starfish Cayo Santa María, Coco Santa Maria, Cuba
160 rooms
122 rooms
164 rooms
1368 rooms
AGUAS AZULES BEACH RESORT
Aguas Azules, Varadero, Cuba
411 rooms
TOTAL
13, 684 rooms
Hotel Operations
Royalton All-In Luxury™ Resorts has re-invented the all
inclusive experience with exclusive offerings and modern
conveniences.
Experience
All-In Luxury™
•DreamBedTM
Handcrafted beds designed exclusively for Royalton Luxury Resorts by
award winning sleep experts to provide the ultimate restful sleep.
•All-In Connectivity™
Free Wi-Fi throughout the resort, unlimited free in-room calling to North
America and most of Europe, as well as convenient USB recharge and
Bluetooth audio stations in the room. Guests can also download our
free Royalton app and receive the convenience of the unlimited free
calling plan from their mobile device while on the resort property as
well as, unlimited free app-to-app texting.
•Sports Event Guarantee™
Watch all of the top games on our flat screen televisions in the comfort
of our Score sports bar while enjoying premium refreshments and
delicious pub fare.
•Reservation-Free Luxury Dining
Enjoy first class dining experiences in our à la carte speciality
restaurants as you please, without the hassle of reservations. For
further convenience, dine in the comfort of your room with our
extensive 24 hour room service menu
• ClubHouse for Kids
Families will appreciate our state-of-the-art facilities including a large
water park and splash pad on-site, our innovative kids club and teens
lounge and the opportunity to interact with our famous kids club
characters.
Voted #1 All Inclusive Resort in the Caribbean.
Hotel Operations
Resorts & Spa
Memories Resorts offers all inclusive properties on some
of the Caribbean’s most pristine beaches, with a range of
à la carte dining options, top rated children’s facilities with
supervised activities and children’s pools, splash pads
or water parks on site. Recognized for Excellence by
influential sites like TripAdvisor®, Memories Resorts offers
a fun and relaxing vacation in a beautiful setting.
Hotel Operations
C
H
I
C
CHIC by Royalton Luxury Resorts offers its guests an All
Exclusive™ adults only experience where day merges into
night. Perfect for couples and singles alike, the elegant
setting is also ideal for sophisticated weddings and
special celebrations. Luxurious 24/7 amenities range from
personal poolside cabanas and unlimited gourmet dining
to live DJ sets and the cutting-edge Oxygen Bar.
Hotel Operations
Starfish Resorts offer fun-loving and laidback hotels
that are ideal for carefree beach getaways. Vacationers
can look forward to friendly service, spacious
rooms, international culinary classics, one-of-a-kind
entertainment and an authentic experience for all ages at
an affordable price that will fit their budget.
Hotel Operations
TravelSmart offers a vacation membership program
for avid travellers that is filled with VIP perks at exclusive
resorts. Uniquely positioned as the only Vacation Club
that is part of a major vertically integrated travel provider,
TravelSmart members receive unique access to exclusive
airfares and other travel benefits. Members can also take
advantage of “SmartPoints”, using them for additional
weeks and discounts on vacation packages, cruises,
car rentals, flights and more with leading tour operator
partners or, exchange them to access over 6,000 locations
with RCI internationally.
Destination Management
Nexustours.com is a full service Destination
Management Company offering affordably priced
and reliable ground transportation, popular tours
and excursions and other travel management services.
Originally known as Caribbean Nexus Tours or CNT,
the established company with almost 20 years
of experience joined the Sunwing Travel Group in 2010.
Meeting the growing demands of the Sunwing Travel
Group while taking on other major inbound accounts
has contributed to triple digit growth for the business.
MARKS ALL THE
BEST SPOTS
Our Accolades
Sunwing Travel Group has been recognized for 10
consecutive years by Profit Magazine as one of Canada’s
fastest growing and most profitable companies.
Sunwing is a past recipient of the prestigious Ernst &
Young Entrepreneur of the Year award.
The Sunwing Travel Group received the Large Business
of the Year excellence award from the Mississauga Board
of Trade.
Our customers have spoken and Blue Diamond Resorts
has received TripAdvisor Excellence awards for a number
of Royalton and Memories resorts including Royalton
Cayo Santa Maria that was recently voted #1 All Inclusive
Resort in the world.
SellOffVacations.com received the Sun Media Reader’s
Choice award for excellence in the retail travel category.
Sunwing Airlines received a Consumer Choice Award for
being a top provider of services and in recognition for its
business excellence in 2014 and 2015.
Our Values
We are
Forward Thinking
continuously researching,
developing and innovating to
position ourselves for the
future.
Entrepreneurial
We are
Customer
Focused
empowered to seize
opportunities and respond quickly, gaining
commercial advantage over competitors.
We develop products and services
that offer real value to our customers.
Value Driven
We focus
efforts on productive, profitable,
results-oriented activities, securing the
future for loyal
employees and their
families.
Foundation
A charitable initiative established by the Hunter family, the
Sunwing Foundation reflects the Sunwing Travel Group’s
enduring commitment to the support and development of
youth in the communities where it operates, in the form of
project funding or the transport of humanitarian aid.
The Sunwing Foundation is funded through the Sunwing
Airlines spare change program where passengers donate
their left over foreign currency and the Sunwing Travel
Group matches all of the dollars raised. 100% of the funds
raised support the Foundation’s charitable projects; no
administration fees are levied.
In April 2015, the Foundation completed its first charitable
endeavour with the construction of Spicy Hill Early
Childhood Institution in Jamaica. This past September
the new school opened its doors to welcome some 75
students to their new classrooms equipped with desks,
teaching materials, books, computer and printer, toys
and playground equipment, as well as improved water
sanitation equipment and kitchen facilities where hot meals
can be prepared. The Foundation also assists charities by
the waiving of excess baggage in order that humanitarian
aid can be transported to communities that need it most.
Sustainability
The Sunwing Travel Group believes in responsible
leadership across all of the brands. Sunwing Airlines,
already fuel efficient due to a modern fleet and high load
factor operation, recently invested in split-scimitar winglets
which further reduce carbon burn by 7%. Blue Diamond
Resorts are committed to ensuring that their operations
do not negatively impact the local environment and are
currently working towards ensuring all their hotels receive
Green Globe Certification - with several already having been
accredited.
“be the change
you wish to see in the world”
Mahatma Gandhi
One of the
largest
and most
diverse Travel Groups in
Customer
Experience
Investing in
with unique products and services
North America
Empowered to seize
Opportunities
Passionate and
Entrepreneurial leadership with a
proven track record of success
Developing new
technology
Developing and innovating to position
ourselves for the
future

corporate overview

Transcription

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