The 7 Habits of Highly Effective Families

Transcription

DAVID M. R. COVEY
Dear Valued Clients,
As FranklinCovey enters its 25th year, we continue to believe
that great organizations focus on achieving sustained superior
performance while supporting an engaging culture where
highly capable people feel challenged and valued — simply
put, becoming an employer of choice for achievers with heart.
Known historically for our expertise in time management and
leadership development, FranklinCovey has emerged as the
global leader in helping organizations create sustained
superior performance. Our presence extends to more than
147 countries as we work with 90 percent of the Fortune 100,
and our global network of certified client facilitators
currently exceeds 45,000 and expands daily.
Becoming good is enough for many. Becoming great, and
sustaining it, is a quest we are passionate about.
Let us partner with you on your journey toward greatness.
Sincerely,
David M. R. Covey
Senior Vice President, FranklinCovey
Our mission is to enable greatness in people and organizations
everywhere, and to that point, we have studied the topic of
great performance at unprecedented levels. From our research,
we believe great organizations have four distinct outcomes:
1. Sustained Superior Performance. They succeed
financially, or operationally, in both the short and long
term — and not just on an absolute basis, but relative to
their market potential or the hand they’re dealt.
2. Intensely Loyal Customers. They earn not only the
“satisfaction” of their customers, but their true loyalty.
3. Highly Engaged and Loyal Employees. The people who
work in great organizations are more than satisfied — they
are energized and passionate about what they do.
4. Distinctive Contribution. They do more than “business
as usual” — they fulfill a unique mission that sets them apart
from the crowd.
1
Table of Contents
About FranklinCovey
FranklinCovey Services�� 4
Engaging With FranklinCovey�� 6
Client Facilitator Website�� 8
Client Facilitator Community �� 9
New Offerings
LiveClicks Webinar Workshops��10
Customer Loyalty ��12
FranklinCovey InSights��14
The Leader in Me��16
Executive Coaching��34
Effective Individuals
The 7 Habits of Highly Effective People: ��38
Signature Program
Interactive Edition
The 7 Habits Maximizer ��44
Introductory Workshop for Associates
FOCUS: Achieving Your Highest Priorities��48
FOCUS for Microsoft Outlook��50
FOCUS for Microsoft Outlook With PlanPlus ��52
FOCUS for IBM Lotus Notes��54
Championing Diversity: A Proactive ��56
Approach to Workplace Diversity
Project Management��58
Great Leaders
Presentation Advantage ��64
Leadership Foundations��22
Meeting Advantage��66
Leadership Modular Series��24
Rethinking Stress ��68
• Module 1: The 4 Imperatives of Great Leaders
Helping Clients Succeed — ��70
Sales Performance
• Module 3: Clarifying Your Team’s Purpose
and Strategy
• Module 4: Closing the Execution Gap
• Module 5: Building Process Excellence
• Module 6: Unleashing Talent
• Module 7: Leading Across Generations . . . . . . . 27
The 7 Habits for Managers��28
NEW Leading at the Speed of Trust��30
NEW Working at the Speed of Trust — ��32
For Associates
NEW Executive Coaching��34
2
Technical Writing Advantage ��62
Leadership: Great Leaders, ��20
Great Teams, Great Results
• Module 2: Inspiring Trust
NEW
Writing Advantage��60
Execution
xQ (Execution Quotient)��74
The 4 Disciplines of Execution: ��78
Manager Certification
The 4 Disciplines of Execution: ��80
Skills Workshop and Team Work Session
What the CEO Wants You to Know: ��82
Building Business Acumen
Table of Contents
Government, Law Enforcement,
and Education
Leadership: Great Leaders, Great Teams, ��86
Great Results — For the Public Sector
The 7 Habits of Successful Families ��88
The 7 Habits of Highly Effective Families��90
for Military Families
The 7 Habits of Highly Effective Families��92
for Army Families
The 8 Habits of a Successful Marriage ��94
The 7 Habits of Highly Effective Teens��96
The Choice Is Yours ��98
The Decision Is Yours ��100
Introduction to the 7 Habits of Highly��102
Effective College Students
NEW The Leader in Me��104
Law Enforcement Services��106
DVDs/Videos, Books,
Audio CDs, and Tools
DVDs/Videos��112
Books��114
Audio CDs��119
Tools��122
FranklinCovey’s Training
& Consulting Solutions
Catalog 2009
This catalog is provided as a resource for
FranklinCovey client facilitators at licensed
organizations and clients engaging with
us through on-site consulting and other
services.
FranklinCovey pricing is based on price
tiers as outlined below. Clients are eligible
for tiers based on their total purchases
made each calendar year. Prices subject
to change.
Annual Dollar Volume
Qualification (USD)
Price
Tier
City/State Government
Law Enforcement
Federal Government
Charitable Nonprofit [501(c)3,
501(c)4, 501(c)10]
Education
Platinum
Platinum
GSA
Up to $50,000
Bronze
$50,001 – $150,000
Silver
$150,001 – $300,000
Gold
$300,001+
Platinum
Platinum
Education
NEW PlanPlus Online��123
Additional Services
From FranklinCovey
Custom Client Solutions��124
Center for Advanced Research��126
Pricing is illustrated at the Bronze level
in this catalog. For Government, Law
Enforcement, Nonprofit, or Education
pricing, or to confirm your current pricing
tier, please contact your client partner or
client-service coordinator.
To order or to receive pricing information,
please contact your FranklinCovey
client-service coordinator directly or call
1-888-839-1776.
3
FranklinCovey Services
Today’s Challenges
The Leadership Challenge
Great Leaders
The Knowledge Worker Age needs great leaders
who engage people’s heads and hearts, not just
their hands. But most leaders still use Industrial
Age management practices. Consider these
challenges:
LEADERSHIP: Great Leaders, Great Teams, Great Results™
Equip your leaders and managers with the mind-set,
skill-set, and tool-set necessary to unleash the talent and
capability of their teams to achieve your organization’s
highest priorities.
page
Leadership Foundations™
Leadership Foundations will help you prepare future
leaders in your organization to take on expanded roles
and responsibilities.
page
Leadership Modular Series™
This series comprises seven stand-alone modules, each
of which teaches a specific set of imperatives that leaders
can apply immediately to create a work environment that
addresses the needs of the knowledge worker.
page
• Succession crisis. By 2018, 60% of experienced
U.S. leaders will leave the work force.
• Underused talent. Over 50% of workers say
they have “far more talent, intelligence, and
creativity” than their jobs allow them to use.
• Weak management skills. The number-one
reason people leave their jobs is because of a
poor relationship with their manager.
The Individual-Effectiveness Challenge
Jobs get cut. Resources are eliminated. But the work
remains. Today’s employees are expected to put in
more and more time just to maintain acceptable
productivity. It’s more for less. Consider these
challenges:
• Longer workdays. U.S. workers work three weeks
longer per year than 20 years ago.
• Heavier work loads. 53% say they are
“overwhelmed” at work and, because of
technology, are never really “off the job.”
• Information overload on the average worker.
75 billion e-mail messages are sent each day.
• The communication gap. When surveyed, only
46% of respondents state that team members
discuss tough issues candidly and only 32% believe
their teams actively seek out differing viewpoints.
The Execution Challenge
Execution remains the great unaddressed issue in
organizations today. Consider these challenges:
• Weak performance. On average, only 13% of
public companies in the United States meet
yearly financial expectations.
• Failed strategies. 70% of strategic initiatives
either fail or are abandoned.
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FranklinCovey Solutions
• Lack of alignment. Only 19% of workers say
they can effectively translate the company’s top
goals into the work they do.
Catalog Page
20
22
24
Effective Individuals
The 7 Habits® Signature Program
Set the foundation for professional effectiveness—
increasing productivity, restoring balance, and developing
greater maturity and responsibility.
page
The 7 Habits Interactive™
A highly scalable approach to effectiveness training by
capturing the interest & imagination thru a video-based story.
page
The 7 Habits Maximizer™
Attend a workplace-focused renewal program for
7 Habits alumni.
page
The 7 Habits® for Associates
Learn the 7 Habits core concepts in a one-day format for
hourly or frontline employees. Includes self-assessments.
page
FOCUS: Achieving Your Highest Priorities™
Help employees clarify, focus on, and execute their highest
priorities based on the FranklinCovey Planning System.
Includes the FOCUS pre and post self-assessment.
page
38
42
44
46
48
Institutionalized Focus
and Execution
xQ® (Execution Quotient) Assessment Service
Gauge how well your organization focuses on key
priorities and guides improvement at the individual, team,
and organizational levels.
page
The 4 Disciplines of Execution®: Manager Certification
Create a culture of execution through certifying all of
your managers in a process that equips them to become
execution “experts.”
page
74
78
FranklinCovey Services
Catalog page
LEADERSHIP: Great Leaders, Great Teams,
Great Results™ for the Public Sector
Based on FranklinCovey’s Leadership program, this
version has been tailored to specifically address the
unique needs of leaders in government, education,
and nonprofit agencies.
page
The 7 Habits for Managers™
Use the 7 Habits to help new and experienced managers
meet today’s management challenges including conflict
resolution, performance management, accountability,
trust, execution of goals and strategy, and collaboration.
page
FOCUS for Microsoft® Outlook® and IBM Lotus Notes®
Integrate FranklinCovey’s productivity and timemanagement principles with Outlook or Lotus Notes.
Catalog page
Leading at the Speed of Trust™
A highly interactive solution that engages leaders at all
levels in the real work of identifying and closing the trust
gaps that exist in organizations.
page
Working at the Speed of Trust — For Associates™
An Associates program that helps individual contributors
identify and address “trust gaps” in their own personal
credibility and in their relationships at work.
page
Executive Coaching
Coaching offers senior managers a collaborative
process for developing specific competencies that
will help achieve superior individual and organizational
performance.
page
page
Meeting Advantage™
Hold high-focus meetings with increased accountability
and productivity.
page
Championing Diversity™
Leverage diverse contributions and experiences
to maximize your workforce’s creativity.
page
page
Project Management™
Employ a proven four-step decision-making process to
improve focus and execution on projects.
page
Rethinking Stress™
Participants specifically learn to help themselves by
understanding stress and its debilitating impact. They
are then able to address the issues that are causing their
own stress and adopt more productive perceptions.
page
Writing Advantage® and Technical Writing Advantage™
Learn business-writing standards that yield clear, wellcrafted documents.
page
Helping Clients Succeed®
Transform salespeople into trusted business advisors
who are maniacal about helping clients succeed and
delivering lasting sales results.
Presentation Advantage®
Present with credibility, engage audiences, and ensure
delivery of your message.
page
The 4 Disciplines of Execution®: Skills Workshop
and Team Work Session
Teach your employees the foundational skills and
principles underlying the 4 Disciplines.
page
What the CEO Wants You to Know:
Building Business Acumen™
Educate employees on financial concepts crucial to
building a successful organization.
page
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50
56
58
60
30
32
34
66
68
70
64
80
82
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Engaging With FranklinCovey
We work with our clients in a variety of ways.
On-Site Consulting,
Training, and Keynotes
eLearning
Hire a FranklinCovey expert.
Maximize learning through technology.
More than 250 senior-level delivery consultants
comprise our cadre of experts drawn from nearly
every industry. Our consultants’ real-world expertise
creates application-rich consulting and training
experiences that advance the business priorities of
your organization.
Your employees can experience the world-renowned
benefits of FranklinCovey training, regardless of where
they live and work around the globe. LiveClicks webinar
workshops are cost effective, one- to two-hour modules
that offer compelling content and live engagement with
an expert FranklinCovey consultant.You can also become
certified as a facilitator to conduct them on your own.
Based throughout the world, our delivery consultants
offer a mix of consulting engagements, training
programs and customized keynote speeches drawn
from all our solutions. A FranklinCovey consulting
experience is tailored to your precise needs, beginning
with a robust pre-consulting call, continuing with an
engaging on-site experience, and concluding with
necessary follow-up to ensure your expectations are
exceeded and the learning translates into behavior
change and results. Our consultants deliver results
at any organizational level, from the C-suite to
the frontline.
Next Steps:
• Consult with your designated client partner
to diagnose your opportunity and clarify your
intended outcomes, with an exact match from our
solution set.
• Select the date of your engagement and identify
your preferred FranklinCovey delivery consultant.
• Sign an agreement to confirm your program
details.
• Order participant materials through your clientservice coordinator. You will be responsible for
materials, consultant fees, travel, shipping and
handling costs, and any other program expenses
identified in your agreement.
LiveClicks webinars are delivered live over the Web where
participants interact with a FranklinCovey consultant (or
client facilitator) and learn new skills and competencies
in an engaging, time saving format. Attendees experience
the training right from their desks/offices, eliminating
travel costs and reducing your organization’s carbon
footprint while minimizing lost time away from the
office. These webinars also include downloadable toolkits.
LiveClicks webinars allow you to reach distance learners
who are not able to leave their offices for extended
periods of time. LiveClicks webinars can also be used
as low-cost-effective reinforcement tools, or as rapid
training options.
Additionally, for a deeper dive, FranklinCovey offers
our award winning The 7 Habits of Highly Effective
People: Interactive Edition, a highly scalable approach to
effectiveness training that includes the full 7 Habits
content. Participants are exposed to a self-paced online
experience, combining highly interactive eLearning with
an optional one-day live training experience.
Next Steps:
You can experience LiveClicks webinars in three ways:
• Choose from open-enrollment public training.
• Have a FranklinCovey consultant deliver an exclusive
webinar “virtually” to your organization.
• Certify to teach LiveClicks webinars yourself through
our client-facilitator certification process.
• For additional information on The 7 Habits of Highly
Effective People: Interactive Edition, please contact
your client partner.
6
Engaging
With FranklinCovey
Client-Facilitator Certification
Open-Enrollment
Public Programs
Certify your employees through a Train-theTrainer approach.
Join other professionals in a publicprogram format.
For organizations seeking cost-effective ways to
implement solutions involving varied populations
of managers and frontline workers, FranklinCovey
certifies facilitators from your organization. Facilitators
then adapt our content to their organization’s needs.
FranklinCovey has certified more than 45,000 client
facilitators worldwide in more than 45 different
content areas.
For organizations needing professional development
for a dispersed workforce or education for individuals,
FranklinCovey offers thousands of public programs
throughout the world.
Next Steps:
Public programs are ideal for organizations searching
for professional development with a decentralized
workforce, specific education for individual employees,
or organizations looking to “sample” FranklinCovey’s
content offerings in anticipation of a broader engagement.
Client facilitators can certify in any FranklinCovey
content by attending a live certification program or
via our new Fast Track process that allows you to
certify without leaving your home or office. Both
certification experiences are designed to ensure
that you become a highly effective facilitator and
to empower you to choose the best method that
matches your budget, timing, and skill level.
Next Steps:
Step 1:
• Register for the public program of your choice online
or by calling 1-800-391-1492.
• Contact your FranklinCovey client partner and
select the content in which you wish to become
certified. Register and attend the program as a
participant. Most content is offered through a
public program or by viewing a DVD or attending
a webinar.
• Select the program you would like to attend
from our leadership or individual-effectiveness
areas. You can view a complete list of available
programs and dates at www.franklincovey.com/tc/
publicworkshops or by contacting your designated
FranklinCovey client partner.
• You will receive a confirmation of your registration,
and your participant materials will be available at
the program.
Step 2:
Content Licensing
• Register to attend a certification program. (The
tuition for certifying at a live session or virtually
through Fast Track is the same.)
• Sign a Facilitator License Agreement.
• Pay a license fee (when applicable), certification
tuition whether a public program or Fast Track,
buy a facilitator kit (when not included in the
price of certification tuition), and make a required
minimum purchase of 15 participant guidebooks.
You may also need to purchase program videos if
they are not included in your certification tuition.
• Consult with your client partner to determine
which fees apply to your facilitator certification.
Step 3:
• Attend and complete your certification experience
and join in FranklinCovey’s complimentary Client
Facilitation Academy for monthly professional
development offerings.
Obtain a license for reproduction rights or
customization.
For organizations that desire to implement large-scale
solutions in a highly cost-effective model, FranklinCovey
will license your organization to reproduce our materials.
This Intellectual Property (IP) agreement provides you
with the ultimate in flexibility and scalability, while
providing customization features to make our content
your own.
Next Steps:
• Contact your designated FranklinCovey client
partner to discuss how an IP license agreement
can best suit your training and development
needs. This conversation will focus on cost-benefit
analysis, customization opportunities, and a
licensing-fee schedule.
7
Announcing: FranklinCovey’s
New Client Facilitator Website
Dear Client Facilitator,
In a continued effort to add value to your facilitation experience,
we have launched a new website for our facilitators.You can access
the site at www.franklincovey.com/facilitators, and we encourage
you to take a tour!
Website Fast Facts
You will find new content and features in the following sections:
•F
acilitator Community. Create a profile in our worldwide
online community to network with fellow facilitators, share
best practices, and consult with experts on your facilitation
questions. For more information about the Facilitator
Community, please see page 9.
•F
acilitator Tools. Download facilitator-specific tools designed
to enhance your teaching, including collateral to market your
workshops and past Client Facilitation Academy offerings.
•F
acilitator Catalog. View a complete selection of training
materials available to certified FranklinCovey facilitators,
including participant and facilitator kits, books, audios, program
add-ons, and more.
•B
ecome Certified. View information on how to certify in
additional FranklinCovey content, a calendar of certification
workshops, and information on our new Fast Track certification
process.
To access the Facilitator Community and “Facilitator Tools”
section, you are required to create a new login and password. If
you have a login and password from the previous FranklinCovey
facilitator website, you are still required to create a new login and
password to access this site.
This launch is in concert with a total redesign of the
FranklinCovey website. We hope you will visit the site often and
find the new content valuable. Look for continued updates in the
coming months.
Much Respect,
Scott Jeffrey Miller
General Manager, Global Client Facilitation Services
[email protected]
8
Web Address
www.franklincovey.com/facilitators
Establish a Login and Password
Use your facilitator ID to create an account. If
you need your facilitator ID number, please email
[email protected].
Facilitator Website Features

Facilitator networking community

Online catalog

Facilitator tools

Vital information and updates

Calendar of events

Archived Academy offerings
Client Facilitator Website
Client Facilitator Community
What is the Client Facilitator Community?

A virtual worldwide community of FranklinCovey client facilitators.

Designed for you to network with over 45,000 facilitators worldwide.

site for all the resources and tools you need for your FranklinCovey
A
workshops.


Why Should I Join?

Search for and connect with facilitators:
• In varying industries.
• Across multiple organizations.
• Certified and teaching specific content.
• In a specific geographical area.
• Facing a similar business challenge.
• To expand your professional network.
Facilitator tools:
• Workshop marketing tools.
• Client Facilitation Academy archived offerings.
Forum:
• Learn best practices from facilitators around the world.
• Share tips and techniques for effective facilitation.
• Connect with FranklinCovey expert consultants to answer your
facilitation questions.
Coming soon:
• Job postings from highly effective organizations.
• Order facilitation materials online.

Getting started
Login Page
Profile Page
Step 1: Complete the required fields for new users. All
facilitators will need to create a new profile to access the
website and join the community.
Step 2: Complete the information for your profile, including
Photo Page
Certifications and Other Credentials
Step 4: Upload your photo to your profile. This image
Step 3: List your FranklinCovey certifications and other
industry-related credentials; for example, Six Sigma Black Belt®,
Blanchard’s Situational Leadership®, DDI:Targeted Selection®, etc.
will be visible to the worldwide facilitator network.
name, role, organization, industry, and more. With this
information, facilitators throughout the world can connect
with you through the “Search” functionality.
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You’re constantly being asked to do more with less.
Now you can.
Introducing LiveClicks™ webinar workshops
LiveClicks is FranklinCovey’s new delivery channel that reaches more people at less cost with
high-quality live training. Unlike typical slideshow-and-lecture webinars, LiveClicks webinar
workshops keep the user engaged with our award-winning videos, interactive activities, and live
instruction. And the best part? Now you can become certified to teach all 10 titles.
DO MORE
• Train more people with high-quality
workshops.
• Reach more of your remote workers.
• Reach more people who typically
aren’t chosen or interested in
attending training.
• Reach a new generation of workers.
• Increase your relevance within your
organization.
• Certify in more content with less time
and money.
WITH LESS
• Spend less money from your training
budget.
• Offer attendees to spend less time away
from their office.
• Spend less money on travel as an
organization.
• Stress less over technology.
• Lessen your carbon footprint.
The LiveClicks certification steps are all conducted online:
1
The first step is to watch the How to Conduct a Webinar video. This will help you understand how
to conduct the best webinar possible, providing tips and best practices from a panel of experts.
2
Next, you’ll need to watch the LiveClicks tutorial video. This will instruct you on how to conduct
webinars through our LiveClicks webinar tool. You’ll also be provided a printable tutorial guide.
3
Watch a prerecorded webinar in which you are planning to certify. You’ll be able to see, firsthand,
a FranklinCovey consultant deliver the same content you will be teaching.
4
Practice-teach with the LiveClicks webinar tool. You’ll need to become familiar with the tool and
the content before you teach it to a real audience.
5
Attend an optional group or private coaching session, if needed, to help you become more
proficient in your webinar delivery.
© FranklinCovey. All rights reserved.
Our initial LiveClicks webinar workshops include:
1
Time Management for Microsoft® Outlook®
Increasing Your Productivity Through the
Effective Use of Outlook
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Workshop Dates
Monday, March 30, 2009
Monday, April 27, 2009
Monday, June 1, 2009
Workshop Dates
Friday, April 3, 2009
Wednesday, April 22, 2009
2
Friday, May 1, 2009
Friday, May 8, 2009
Time Management for IBM® Lotus Notes®
Increasing Your Productivity Through the
Effective Use of Lotus Notes
7
Workshop Dates
Thursday, July 16, 2009
Resolving Generational Conflict
Understanding and Navigating Generational
Differences at Work
4
8
Friday, June 26, 2009
Friday, July 24, 2009
Friday, August 21, 2009
The Diversity Advantage
Leveraging Differences at Work for Great Results
Workshop Dates
Friday, May 1, 2009
Friday, May 29, 2009
5
Workshop Dates
Monday, July 6, 2009
Monday, August 17, 2009
Morning Session
Afternoon Session
Participant Pricing
11 a.m.–1 p.m. EST
10 a.m.–12 p.m. CST
9 a.m.–11 a.m. MST
8 a.m.–10 a.m. PST
2 p.m.–4 p.m. EST
1 p.m.–3 p.m. CST
12 p.m.–2 p.m. MST
11 a.m.–1 p.m. PST
1 person
$149 each
2–5 people $139 each
6+ people $129 each
The 7 Habits for Managers Series—
Begin With the End in Mind®
Defining Your Contribution and Leading
With Purpose
Workshop Dates
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Wednesday, July 22, 2009
The Speed of Trust Series—Relationship Trust
Building Strong Teams and Relationships at Work
Monday, April 27, 2009
The 7 Habits for Managers Series—
Be Proactive®
Using Your Resourcefulness and Initiative to
Get Things Done
Workshop Dates
Friday, May 1, 2009
Tuesday, June 2, 2009
Monday, July 6, 2009
Monday, August 17, 2009
Workshop Dates
Thursday, April 23, 2009
3
The Speed of Trust Series—Self Trust
Increasing Your Credibility and Influence at Work
Project Management Fundamentals
Managing Projects That Succeed
Workshop Dates
Friday, May 1, 2009
10
Business Writing Skills
Getting Your Point Across With Power
and Influence
Workshop Dates
Tuesday, April 7, 2009
Tuesday, May 5, 2009
Tuesday, July 7, 2009
Tuesday, August 4, 2009
(from same organization)
For more information or to register for a LiveClicks webinar workshop
visit www.franklincovey.com/liveclicks
Customer Loyalty
Grow your business through improved customer loyalty.
The Growth Challenge
Every retailer, hotel chain, restaurant group, and other multiunit operator is striving for higher same-unit sales. They
recognize that increasing customer loyalty is the key to sales
growth because loyal customers buy more, they buy more
often, and they recommend your company to their friends.
3. Frontline employees are not clear about company
goals and the actions needed to achieve them.
Most companies know how to delight customers and
readily point to pockets and moments of greatness across
their operation. However, too many also know that
execution of the key behaviors most likely to delight
customers varies from location to location and person
to person. It is the inability to institutionalize what they
know that prevents them from becoming great.
4. The front line isn’t held accountable for the service
provided. Where there’s little accountability, there’s little
commitment. Until the front line feels as accountable
for delighting customers as they do for increasing profit,
multiunit operators are missing a golden opportunity
to supercharge their growth rates. Too many corporate
cultures pay lip service to customer service and
compensate entirely on sales and profits. They do not
create a culture that drives great customer experiences.
Winning Customer Loyalty
In fact, in a recent survey of 418 executives, IBM and the
National Retail Federation found that “satisfying demanding
customers is retailers’ top priority this year.” Yet, while all
companies want greater customer loyalty, very few will get it
for these four reasons:
1. They set the bar too low. Instead of striving to delight
their customers, most simply try not to disappoint them.
Customers who give your company a 5 on a 5-point scale
are generally three times more likely to come back than
those who give you a 4, yet far too many companies add
their 4s and 5s together and treat them the same.
2. They don’t have good customer-service measures.
While most multiunit operators accurately measure profit
at each location every month, very few have a rocksolid measure of customer service at each location every
month. Too many companies rely on mystery-shopper
reports, email surveys, or store-receipt surveys from a
small percentage of customers. It’s not the number of
surveys that is important, but whether or not the people
who complete the surveys are representative of your total
customer base.
12
Leaders of large multiunit organizations know that the ability
to win the loyalty of your customers is more than an occasional
friendly greeting and pleasant service.
Winning organizations have learned how to institutionalize
greatness throughout their operation. They have created a
culture where employees are engaged and equipped to deliver
great customer experiences.
Every Team
Engaged
Self-Directing
Mechanisms
Results
Reliable Metrics
Vision and
Commitment
Time
Customer Loyalty
Creating institutionalized greatness requires four conditions:
1. Vision and commitment at the C-suite. Effective
organizational change starts at the top. If there is no
serious commitment at the senior levels, the effort
will fail.
2. Reliable metrics to measure the customer
experience and employee engagement. Most
organizations have reliable systems to measure profit.
Yet, rarely is the same rigor applied to the customer
and employee experience. Institutionalized greatness
requires that these metrics be just as “bankable” as your
financial measures.
3. Self-directing mechanisms. Service happens at
the front line; yet, often the operational, reporting,
and compensation systems actually get in the way of
delivering a great customer experience.
4. Team engagement around the key activities that
drive great customer experience. Engaging every
unit-level managers who can effectively lead their teams
to consistently and wholeheartedly execute the activities
that drive a great experience.
The FranklinCovey Difference
FranklinCovey offers a complete, execution-focused
solution. We roll up our sleeves and go to work, creating
execution at the frontline where customers live. And our
goal is to institutionalize greatness inside your organization.
If you are a committed senior leader of a large, multi-unit
organization, contact our Customer Loyalty practice and
one of our senior consultants will contact you to discuss
the possibilities.
How FranklinCovey Works With
Your Organization
FranklinCovey draws from its large array of offerings to craft
a solution that works with your company’s culture, operating
environment, and strategic vision.
A typical solution includes components such as the following:
team is about creating a culture. It requires competent
Solution Components
• Customer scores. Accurate and reliable customer-satisfaction and loyalty scores for every unit, every month.
• Employee scores. A targeted employee survey that gauges each unit’s “Execution Quotient” (xQ®), or the
conditions required for an engaged and focused workforce.
• Loyalty Portal. A Web-based dashboard that allows every unit to see their scores, reach out to customers, and
manage their team’s focus on the key activities that drive customer loyalty.
• “Lead measure” identification. Our most senior consultants guide the senior team through a “lead measure”
identification process where, through a combination of best practices and strategic assessments, key activities are
identified that become the drivers of a memorable customer experience.
• Systems alignment. We also work with your senior team to align compensation, training, and other systems
around your most critical goals and remove operational barriers to execution.
• Manager certification. Unit-level managers are certified in their ability to engage their teams around their
scores, lead measures, and key activities.
• Frontline training. We provide world-class training in key areas such as scoreboarding, focus and execution,
leadership, and creating a culture of service. Much of this training, as well as supportive tools, is delivered to each
unit through the Loyalty Portal.
13
FranklinCovey InSights
Challenge
The need to develop leaders is increasingly
urgent. In your organization, the responsibility for
developing leaders for the future is yours. Sixty
percent of your leaders will be leaving you soon;
younger, less experienced workers will be replacing
them. And today, you can’t afford anything less
than great leadership.
How can you meet the challenge of developing
tomorrow’s leaders today? Bringing people to a
central training location can be expensive. Conversely
online training, though less costly, can be lonely
and less engaging — over 70 percent of participants
disengage before completing the course. Also, we live
with relentless cost-cutting directives and the need to
train more people faster and more cost-effectively.
The Solution: FranklinCovey InSights
FranklinCovey InSights represents a new paradigm of
“Teach to Learn” leadership. FranklinCovey InSights
is a library of bite-sized, Web-based training modules
any leader can use to inspire and engage the team to
improve performance. At the same time, the modules
teach everyone the basics of great leadership in small,
regular doses rather than through a “fire hose.”
The responsibility for training new leaders lies
squarely with current leaders. But to carry out that
responsibility, they need a quick, easy-to-use resource
available on demand. InSights is that resource.
Help your team members achieve greater results with FranklinCovey InSights.
14
FranklinCovey InSights
A subscription to InSights includes:
A competency assessment to help each
team in your organization pinpoint
training needs.
u Leader-led modules addressing identified
training needs. Modules include:
• FranklinCovey’s award-winning,
inspirational training videos.
• Discussion questions.
• A Goal Tracker tool.
• A leader guide.
u A forum for discussing InSights with the
worldwide FranklinCovey community of
leaders.
u Customization options.
u
home
team setup
learning plan
goals
forum
how it works
Laurie Lohner
logout
Insights > All insights
All Insights
views
Search Insights
How it works
Coca Cola Plan
Team Libraries
Bob Whitman team
Sean Marketing team
Sean Innovation team
add team library >
What is Insights?
Getting started
Conducting a meeting
Communication
Blind Spots: Giving effective
feedback at work
completed
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placeholder in this spot.
Two lines of lead-in copy to
introduce Insights.
completed
Carry Your Own Weather:
Giving effective feedback
at work
completed
introduce Insights.
completed
The World’s Most Trusted
Company: Giving effective
feedback to the....
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effective feedback at work
completed
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Website Demonstrations
15
Sponsor a school and invest in
tomorrow’s leaders...today.
Twenty years of world-class, proven leadership, character, and life-skills
training is coming to a child near you.
Key components include:
Teacher Experience
Establish a Guiding Vision, Common
Language, and Culture
• Vision Experience
Classroom Implementation
Reinforce Through
Tools and Resources
• The Leader in Me Web Community — www.TheLeaderInMe.org
• T he 7 Habits of Highly Effective People®
Training and certification
•S
tudent Activity Guides for
Lower/Upper Elementary and
Annotated Teacher’s Editions
• Implementation Training
Integrate the 7 Habits into the school’s curriculum and culture.
• The 7 Habits of Happy Kids Poster Set
• T he 7 Habits of Happy Kids Book
by Sean Covey
• T he Leader in Me Book
by Dr. Stephen R. Covey
How does The Leader in Me prepare students to succeed in the 21st century?
FranklinCovey’s The Leader in Me process directly addresses the skills and characteristics employers seek
today, including:
• Analytical skills.
• Valuing diversity in a global market.
• Accountability and responsibility for actions and results.
• Strong communication skills.
• The ability to solve complex challenges and problems.
Investing in today’s learners — tomorrow’s leaders — will help you create a pool of employees who are poised to thrive in
your organization and contribute to the success of your organization in the future.
The Leader in Me
How does The Leader in Me initiative help schools?
This is a powerful way to invest in your community and future — one that has been proven to benefit
schools in the following ways:
• Develops students who have the skills to succeed as leaders in the 21st century.
• Decreases discipline referrals.
• Teaches and develops character and leadership through existing core curriculum.
• Improves academic achievement.
• Raises levels of accountability and engagement among both students and staff.
How to Sponsor a School
Some sponsors choose to adopt local schools within their community. Others simply want to either adopt a
classroom or make a contribution toward schools already seeking The Leader in Me sponsorship.
Sponsorship of an average-sized school — 40 staff, 550 students — is approximately $25,000 (USD).
Each school and situation is unique and requires coordination between a FranklinCovey client partner, the
school, and the sponsor. Please contact your local client partner by calling 1.800.272.6839 to learn more.
What sponsors are saying:
“Starting with kindergartners,
in 13 years, we’ve got the
opportunity to change the mindset of an entire community.
In only 13 years!”
—Donnie Lane,
CEO, Enersolv, Decatur, Alabama
“When I tell my friends about the schools
we are sponsoring, I tell them we are
supporting the future. In this way, we
are able to pay back to a community
that has really been so kind to us.”
—Peggy Cherng, Cofounder,
Panda Express and Panda Cares, Rosemead, CA
Help put a school on the path to greatness.
www.TheLeaderInMe.org
Toll-Free: 1.800.272.6839
[email protected]
EXECUTION QUOTIENT
Leading during difficult times of change requires
precise execution of your team’s vital priorities.
USE xQ INFORMATION TO BETTER LEAD YOUR CHANGE EFFORT!
FranklinCovey’s xQ Survey results define the organizational context within
which your team operates. By correlating your team’s xQ results with
your personal LQ and/or 7 Habits Benchmark results, you will be able to
pinpoint areas for personal improvement that will increase your leadership
effectiveness and help you redirect your tight resources for maximum
performance. The xQ diagnostic tool is a leadership utility you can’t afford
to ignore when times are challenging.
Specifically, the xQ diagnostic tool will help you:
u
Measure your team’s ability to execute its most vital priorities.
Measure your team’s ability to expend energy on the right jobs.
u Gauge how well you and your team are focusing on your key
priorities.
u
SPECIAL xQ REDUCED PRICE PROMOTION
January 1 through June 30, 2009!
Contact your FranklinCovey client partner for the details to access
the benefits of this recession-buffering LEADERSHIP tool.
18
Leadership
T
here is no more profound impact on the performance
of a group of people over time than their leader.
Leadership trumps product issues, market conditions,
world economic conditions, and team and organizational
weaknesses. It is the single most important factor in improving
organizational performance over time. And in an unsettled
world in which our standard strategy playbooks do not seem
to apply, leadership is the key lever that mobilizes teams to
produce results.
This is not to excessively elevate the importance of the leader
as an individual. Rather, the intent is to help leaders realize
that the value of their team — the ability for that team to
accomplish anything — lies in the team members themselves,
and that as their leader, it is his or her duty to discover and
unleash that talent.
CLARIFY
PURPOSE
INSPIRE
TRUST
UNLEASH
TALENT
ALIGN
SYSTEMS
The 4 Imperatives of Great Leaders
Leaders who live by these 4 Imperatives overcome
the chronic problems of Industrial Age leadership
and engage the full talent of the people they lead.
MIND
FranklinCovey addresses these leadership challenges by
illustrating the 4 Imperatives leaders must execute on if
they are to achieve greatness with their team:
SPIRIT
HEART
BODY
1. Inspire Trust — to build credibility as a leader so that
people will trust you with their highest efforts.
2. Clarify Purpose — to define a clear and compelling
purpose that causes people to want to offer their best
to achieve the organizational goals.
The Whole-Person Paradigm
• The mind: creative work that leads to
personal growth.
• The heart: consideration and a sense of
belonging.
• The body: adequate compensation and rewards.
• The spirit: a compelling purpose to serve.
3. Align Systems — to create systems of success that support
the purpose and goals of the organization, enable people to
do their best work, operate independently of you, and sustain
superior performance over time.
4. Unleash Talent — to develop a winning team, where
people’s unique talents are leveraged against clear
performance expectations in a way that encourages
responsibility and growth.
Each of our offerings addresses all of these imperatives, or
provides a “deep dive” into one of the areas.
We invite you to step up to developing the most important
asset of a business — its people — with the most important lever
to help them — its leaders.
19
Leadership
GREAT LEADERS, GREAT TEAMS, GREAT RESULTS™
Leadership: Great Leaders, Great Teams, Great Results
helps your leaders discover how to inspire trust and
build credibility with their people, define a clear
and compelling purpose, create and align systems
of success, and unleash the talents and energy of a
winning team. Leaders spend their efforts creating
a place where people want to stay and contribute
their best effort, time and time again, helping your
organization achieve its most critical priorities.
FranklinCovey’s Leadership: Great Leaders, Great Teams, Great
Results solution will help leaders learn how to:
• Build trust and influence with others.
• Define their team’s purpose and their “job to be done.”
• Create a strategic link between the work of the team and
the goals of the organization.
• Align the four essential systems of execution, talent, core
work processes, and customer feedback.
FranklinCovey’s Leadership curriculum and award-winning
videos feature the very latest from our own research and
thinking, as well as the best from other outstanding leadership
experts including:
• Jack Welch, Winning
• Fred Reichheld, The Ultimate Question
• Clayton Christensen, The Innovator’s Solution
• Stephen R. Covey, The 8th Habit
• Stephen M. R. Covey, The Speed of Trust
• Ram Charan, What the CEO Wants You to Know
20
Leadership
Required Facilitator Materials
Required Participant Materials
Leadership Facilitator Kit
Leadership
Participant Kit
Includes facilitator guide, participant kit, facilitator PowerPoint
CD, facilitator resource DVD, posters, certification guidebook,
What the CEO Wants You to Know book, The 8th Habit book,
The Speed of Trust book, The Ultimate Question book, and bag.
®
SKU #
Product Name
Includes participant guidebook,
eTools CD, participant DVD,
Leadership Contract, Leadership
Puzzle, whole-person pocket card,
360° LQ (Leadership Quotient), and
Leadership Essentials book.
USD
75199 Leadership Facilitator Kit
*
*Certification tuition or on-site consulting fees apply.
SKU #
Product Name
USD
KELDP Leadership Participant Kit
Leadership Program DVD
Required DVD not included in the
facilitator kit, featuring 31 award-winning
videos for the Leadership program.
Additional Materials
Leadership Posters
SKU #
Product Name
Set of 10 posters featuring principles
and models from the Leadership content.
These posters are included in the
facilitator kit.
USD
75040 Leadership Program DVD
SKU #
Product Name
USD
75039 Leadership Posters
Leadership Puzzle
A “4 Imperatives” desktop puzzle to help
leaders stay focused on the outcomes of
great leadership.
SKU #
Product Name
75299
Leadership Puzzle
USD
Generic Participant Certificate
Set of 25 program-completion certificates
for participants.
SKU #
Product Name
74924
USD
leadership Facilitator Kit
Call your client-service coordinator for pricing specific to your organization.
21
Leadership Foundations
™
FranklinCovey’s Leadership Foundations solution
prepares emerging leaders to take on significant roles
and responsibilities in the future. Participants gain
skills to improve trust and influence with peers and
superiors, link their work to a clear and compelling
team purpose, implement a system for executing on
critical priorities, and leverage the talents of peers
and co-workers to achieve unprecedented results.
This program is ideal for high-potential individual
contributors, project leaders, and informal leaders. With an
introduction to the 4 Imperatives of Great Leaders, participants
acquire knowledge and skills to help them make a greater
contribution as they grow with the organization.
Participants in Leadership Foundations will be able to:
• Improve trust and influence with peers and superiors.
• Link their work to a clear and compelling team purpose.
• Implement a system for executing on critical priorities.
• Leverage the talents of peers and co-workers to achieve
unprecedented results.
experts including:
22
Leadership Foundations Facilitator Kit
Participant Kit
Includes facilitator guide, participant kit, facilitator PowerPoint
facilitator supplement pack, and bag.
®
SKU #
Product Name
75378
Facilitator Kit
Includes participant guidebook, eTools
CD, implementation handbook, and
pocket reference card.
USD
*
SKU #
75377
Program DVD
Required program DVD not included
in the facilitator kit. Includes 14 awardwinning videos.
SKU #
75161
Product Name
Product Name
USD
Participant Kit
Posters
USD
Set of 10 posters featuring principles and
models from the Leadership Foundations
content. These posters are included in
the facilitator kit.
Program DVD
SKU #
Product Name
75366
Leadership Foundations Posters
USD
Leadership Puzzle
great leadership.
SKU #
Product Name
75299
Leadership Puzzle
USD
for participants.
leadership
foundations
Facilitator Kit
SKU #
Product Name
74924
USD
Self-certification:
Available for Leadership 3-Day-Certified Facilitators
23
Leadership Modular Series
™
The Leadership Modular Series provides today’s
leaders with a new mind-set, skill-set, and toolset for leading individuals — and 21st-century
organizations — to greatness. The series comprises
seven stand-alone modules, each of which teaches
a specific set of imperatives leaders can apply
immediately to create a work environment that
addresses the needs of the knowledge worker.
The impact of two or three days of FranklinCovey training
on individual effectiveness is profound. But for leaders who
can barely make time for lunch, let alone multiple days of
training, the Leadership Modular Series lets them focus on one
specific leadership competency, three to four hours at a time.
Drawn from the proven content of FranklinCovey’s flagship
leadership-development program, the Leadership Modular Series
includes the following instructor-led training modules:
1. The 4 Imperatives of Great Leaders
2. Inspiring Trust
3. Clarifying Your Team’s Purpose and Strategy
4. Closing the Execution Gap
5. Building Process Excellence
6. Unleashing Talent
7. Leading Across Generations
Leadership Modular Series Fast Track
Certification DVD
DVD of Modules 1–7 containing the full program content. The
DVD also serves as the requirement for facilitator certification.
SKU #
Product Name
75600 Leadership Modular Series
Fast Track Certification DVD
24
USD
NO
CHARGE
Module 1: The 4
Imperatives of Great
Leaders™
Module 4: Closing
the Execution Gap™
Includes facilitator guide, facilitator
PowerPoint® CD, program DVD, sample
Leadership Quotient (LQ), and The 8th
Habit book.
SKU #
Product Name
75502
Module 1 Facilitator Kit
PowerPoint® CD, program DVD, and
Execution Essentials book.
SKU #
75514
Product Name
USD
Module 5: Building
Process Excellence™
Module 2: Inspiring Trust™
PowerPoint® CD, and program DVD.
PowerPoint® CD, program DVD, Trust
Cards, and The Speed of Trust book.
SKU #
75518
SKU #
USD
Product Name
USD
Product Name
USD
75506 Module 2 Facilitator Kit
Module 6:
Unleashing Talent™
Module 3: Clarifying
Your Team’s Purpose
and Strategy™
The 8th Habit book.
What the CEO Wants You to Know book.
SKU #
75510
Product Name
USD
SKU #
Product Name
75522
USD
new leadership module
Module 7: Leading
Across Generations™
PowerPoint® CD, and program DVD.
SKU #
Product Name
75530
USD
SOLUTION TIP
leadership modular
series Fast Track
Certification dvd
Are your leaders leveraging the
differences between generations?
Turn to page 27 and find out how with Module 7:
Leading Across Generations.
25
Module 1:
The 4 Imperatives
of Great Leaders
Module 5: Building
Process Excellence
I ncludes participant guidebook,
participant DVD, eTools CD, 21-day
challenge, and Leadership Quotient
(LQ) assessment.
SKU #
75556
Product Name
participant DVD, eTools CD, and
21-day challenge.
SKU #
Product Name
75560
Module 5 Participant Kit
USD
Module 6: Unleashing
Talent
Module 2: Inspiring Trust
challenge, and Talent Cards.
challenge, and Trust Cards.
SKU #
75561
SKU #
75557
Product Name
Product Name
Module 7: Leading
Across Generations
21-day challenge.
challenge, Points of Friction Cards, and
Generation Cards.
SKU #
75555
75558
USD
USD
Module 3: Clarifying
Your Team’s Purpose
and Strategy
SKU #
USD
Product Name
Product Name
USD
USD
VOLUME PRICING
Module 4: Closing the
Execution Gap
21-day challenge.
SKU #
75559
26
Product Name
USD
Pay the required license fee (when applicable) and
purchase a facilitator kit and the required 15 participant
guidebooks for the content in which you will be certified.
Quantity
Price
Quantity
0–99
500–749
100–249
750+
250–499
Price
Module 7: Leading Across Generations™
Are Your Leaders Leveraging the
Differences Between Generations?
2010
2000
1990
1980
1970
1960
1950
1940
1930
1920
1910
1901
For the first time in history, there are four distinct generations
in the workforce: Traditionalists, Baby Boomers, Gen Xers,
and Millennials, all with their own perspectives, styles, and
expectations. Unfortunately, where there are differences, often
there are conflicts.
Traditionalists
1901–1943
3. Motivate team members to volunteer their
greatest contribution by engaging the “whole
person” and giving space for generational
differences to exist.
Much more than a “conflict resolution” solution, participants
in the Leading Across Generations module:
• Gain an understanding of the specific differences between
the four generations in today’s workforce.
• Discover how stereotyping hinders communication and
engagement.
Cuspers
1940–
1945
• Learn how to engage the “whole person” in helping team
members from every generation apply their unique talents
and contribution.
Baby
Boomers
1944–1964
• Know how to conduct a “Whole-Person Engagement
Conversation” to identify areas for improving engagement.
Cuspers
1962–
1967
• Resolve the “points of friction” where one generation’s style
or perspective is likely to conflict with those of another
generation.
Gen Xers
1965–
1981
OTHER NAMES THE GENERATIONS
ARE KNOWN BY:
• Explore different “points of friction” scenarios using the
included reference cards to find solutions.
Cuspers
1978–
1983
Traditionalists—Builders, Great Generation
Baby Boomers—No alternate name
Millennials
1982–2003
• Follow a powerful 21-day implementation plan to put their
new understanding of the generations into practice.
Gen Xers—Busters, Lost Generation
Millennials—Generation Y, Echo Boomers
Cuspers—People who have characteristics
of two generations and who are most often
born in between those generations
OF
F RIC
TIO N
GEN XERS
TS
MILLENNIALS
PO
IN
P
ER
E
LE
2.Resolve the “points of friction” that inevitably
occur between generations’ differing
perspectives, styles, and expectations.
CE
S
HO
Understand and leverage the differences
between generations.
W
1.
NERATIONAL D
IF F
D GE
ER
EN
BOOMERS
THE
Participants in FranklinCovey’s Leading Across Generations
leadership-development module will be able to:
N
STA
TRADITIONALISTS
E N G AG E
In the past, leaders have applied general conflict-resolution
approaches to overcome the tension created by these
differences. But what if leaders could leverage the differences
between generations instead of just eliminating conflict?
U
ER
ND
SO
N
RE
SO
LV
27
The 7 Habits for Managers
™
FranklinCovey’s The 7 Habits for Managers
solution focuses on the fundamentals of leading
the modern, mobile knowledge worker. Both new
and experienced managers acquire a set of tools to
help them meet today’s management challenges,
including conflict resolution, prioritization,
performance management, accountability and
trust, execution, collaboration, and team and
employee development.
Participants in FranklinCovey’s The 7 Habits for Managers
program will be able to:
• Increase resourcefulness and initiative.
• Define the contribution they want to make in their role
as managers.
• Manage performance through a balance of accountability
and trust.
• Give constructive feedback.
• Improve team decision-making skills by embracing — even encouraging — diverse viewpoints.
Facilitator Kit
Includes facilitator guide, participant kit, facilitator PowerPoint®
facilitator supplement pack, program DVD, and bag.
SKU #
Product Name
74778 The 7 Habits for Managers
Facilitator Kit
28
USD
*
SKU #
74915
Participant Kit
Posters
Includes participant guidebook, eTools CD,
participant resource CD, planner forms,
and Management Essentials book.
and models from The 7 Habits for
Managers content.
Product Name
USD
Participant Kit
SKU #
Product Name
74852
Posters
USD
The 7 Habits Planner Kit
(Preassembled)
Classic size with daily planning pages.
SKU #
Product Name
Varies
(Preassembled)
USD
The 7 Habits of Highly
Effective People Book
Celebrating its 15th year of helping people
solve personal and professional problems,
this Special Anniversary edition includes a
new foreword and afterword written by Dr.
Covey exploring the question of whether
the 7 Habits are still relevant. Written by Dr.
Stephen R. Covey.
SKU #
Product Name
USD
29678 Hardcover Book
29677
Paperback Book
Participant Certificate
for participants.
the 7 habits for managers
Facilitator Kit
SKU #
74921
Product Name
USD
29
Leading at
the Speed of Trust
™
Leading at the Speed of Trust is a highly interactive
solution that engages leaders at all levels in the
real work of identifying and closing the trust gaps
that exist in your organization. Instead of paying
outrageous “Trust Taxes,” your organization can
begin to realize “Trust Dividends.” Doing business at
the “speed of trust” dramatically lowers costs, speeds
up results, and increases profits and influence.
FranklinCovey’s Leading at the Speed of Trust leadershipdevelopment solution is designed to help leaders:
• Choose to make building trust an explicit goal of
their work.
• Learn how others perceive their trustworthiness from their
personal tQ™(Trust Quotient) Report.
• Understand the real, measurable Trust Taxes they might be
paying without realizing it.
• Change Trust Taxes to Trust Dividends, which are the
benefits that come from growing relationships of trust.
• Make action plans to build Trust Accounts with all
key stakeholders.
• Begin using the Language of Trust as an important
cultural lever.
Leading at the Speed of Trust Facilitator Kit
facilitator supplement pack, Challenge Cards, Trust Glasses, The
Speed of Trust book, and bag.
SKU #
Product Name
75623 Leading at the Speed of Trust
Facilitator Kit
30
USD
*
Leading at
the Speed of Trust
Leading at the Speed of Trust
Program DVD
The Speed of Trust Book
The Speed of Trust challenges our age-old
assumption that trust is merely a soft, social
virtue and instead demonstrates that trust is
a hard-edged economic driver — a learnable
and measurable skill that makes organizations
more profitable, people more promotable,
and relationships more energizing. Written
by Stephen M. R. Covey.
Required program DVD not included in
the facilitator kit. This DVD has 16 awardwinning videos.
SKU #
Product Name
75482
Program DVD
USD
SKU #
Participant Kit
Product Name
75542 Paperback Book
CD, participant resource DVD, Trust Cards,
Trust Glasses, Trust Action Plan, Trust
Quotient (tQ) Assessment, and The Speed
of Trust book.
SKU #
Product Name
USD
The Speed of Trust
10-CD Set (12 hours)
The Speed of Trust CD set challenges our
age-old assumption that trust is merely
a soft, social virtue and instead
demonstrates that trust is a hard-edged
economic driver — a learnable and
measurable skill that makes organizations
and relationships more energizing. Read by
Stephen M. R. Covey.
USD
75620 Leading at the Speed of Trust
Participant Kit
SKU #
Product Name
75669
The Speed of Trust 10-CD Set
USD
(12 hours)
for participants.
SKU #
Product Name
74924
USD
leading at the speed of trust
Facilitator Kit
31
Working at the Speed
of Trust — For Associates
™
Working at the Speed of Trust — For Associates helps
individual contributors identify and address “trust
gaps” in their own personal credibility and in their
relationships at work. Using examples based on
their current work and focusing on real-world
issues, participants discover how to communicate
transparently with peers and managers, improve
their track record of keeping commitments, focus
on improving internal “customer service” with
others who depend on their work, and much more.
FranklinCovey’s Working at the Speed of Trust solution is
designed to help associates:
• Increase personal credibility.
• Exhibit behaviors that increase trust.
• Increase trust with key stakeholders.
• Create an environment of high trust that will increase
creativity, innovation, and a greater commitment to
achieving results.
Working at the Speed of Trust — For
Associates Facilitator Kit
CD, posters, Trust Glasses, Fast Track Certification DVD,
and bag.
SKU #
Product Name
75545 Working at the Speed of
Trust — For Associates
Facilitator Kit
Self-certification:
Available for Leading at the Speed of TrustCertified Facilitators
32
USD
*
Working at the Speed of Trust — For Associates
Working at the Speed of
Trust — For Associates Fast
Track Certification DVD
Participant Kit
DVD containing full program content
and videos. The DVD also serves as the
requirement for facilitator certification.
CD, Trust Cards, Trust Glasses, Team
Action Plan, and The Speed of Trust
paperback book.
SKU #
Product Name
USD
75550
Trust — For Associates Fast
Track Certification DVD
NO
CHARGE
75473
Program DVD
the facilitator kit, featuring eight video
clips for the program.
SKU #
Product Name
75547
Working at the Speed of Trust — For Associates Program DVD
SKU #
Product Name
USD
Participant Kit
assumption that trust is merely a soft, social
virtue and instead demonstrates that trust is
a hard-edged economic driver — a learnable
and measurable skill that makes organizations
and relationships more energizing. Written
by Stephen M. R. Covey.
USD
SKU #
Product Name
USD
for participants.
SKU #
Product Name
74924
USD
Working at the speed of
trust — For Associates
Facilitator Kit
33
FranklinCovey Executive Coaching
Building human performance by coaching one leader at a time.
At FranklinCovey, we understand that life gets busy,
hectic, and chaotic. Our executive coaches help their
clients work through the complex and unclear issues,
helping executives establish initiatives that are clear,
defined, and simple. FranklinCovey applies worldclass coaching methodologies created by Columbia
University and approved by the International Coach
Federation (ICF).
We leverage proven world-class content,
methodology, and tools to guide leaders in
discovering and unleashing the greatness they
already possess.
One-on-One Executive Coaching
FranklinCovey offers one-on-one executive
coaching in leadership development, strategy,
goal execution, and personal work-life issues/
challenges. Executive coaches help to facilitate:
uExecution
• Clarify goals and stay focused on key actions
to achieve them.
• Identify and overcome barriers, restraints,
and interferences.
uLeadership
• Enact an ongoing accountability process
with tools to help leaders reach their
intended results.
• Assess leadership strengths, improvement
areas, and performance opportunities.
• Clarify organizational mission, vision, and
values.
• Assess EQ (emotional intelligence) and
improve leadership capabilities.
34
uIndividual Effectiveness / Productivity
• Clarify individual mission, vision, and
values.
• Clarify key roles, responsibilities, and
influence.
• Manage time, priorities, work, and
eliminate less important activities.
• Improve balance, wellness, vitality, and
management of stress and energy.
• Clarify and apply professional development
and career planning.
• Leverage emotional intelligence.
Executive Coaching
What Is FranklinCovey Executive Coaching?
• Executive Coaching enables you to uncover
and explore key goals, strategic objectives
in support of your leadership agenda, and
achievement of desired personal and business
results.
• Executive Coaching offers clients a
collaborative process to develop specific
competencies that will contribute to
their achieving superior individual and
organizational performance.
Senior-Level / Executive
Team Coaching
Team coaching offers a transformational process
where a highly skilled coach partners with a senior
team leader to enroll the leadership team members
in an action-learning environment. Executive team
members work together to achieve specific business
outcomes and will be coached in the following
areas:
uExecution
• Develop clear, measurable performance
objectives aligned to the team mission, vision,
and values statements.
• Assess their team effectiveness and results.
• Align business-unit team goals, measures,
and scoreboards to drive the right outcomes
and results.
• Develop peer-to-peer accountability processes.
• Define team and individual performancemanagement systems.
• Align team and individual rewards and
compensation.
• Executive Coaching is not training,
consulting, counseling, mentoring, or therapy.
• Through coaching, the leader leaves a
legacy of greatness — a team of competent,
confident people who exercise self-direction,
focus, and discipline that significantly
contribute to the success of the organization.
• Coaching helps in offering an external
perspective, exploring issues and
opportunities, listening for understanding,
and providing attention to desired results.
uLeadership
• Assess leadership style, behaviors, and team
dynamics.
• Encourage increased levels of initiative, team
empowerment, and appropriate risk taking.
• Create customer-loyalty measures and a system
of success linked to performance measures.
• Clarify team roles and responsibilities.
• Improve team trust and communication.
• Evaluate team talent and capabilities,
maximize A players, improve B players,
and redirect C players.
uIndividual Effectiveness / Productivity
• Clarify individual mission, vision, and values.
• Clarify key roles, responsibilities, and influence.
• Manage time, priorities, and work, and
eliminate less important activities.
• Improve balance, wellness, vitality, and
management of stress and energy.
• Clarify and apply professional development
and career planning.
• Leverage emotional intelligence.
35
EXECUTION QUOTIENT
When asked to do more with less, improving
individual effectiveness maximizes highly
effective teams.
Use xQ to measure team and organizational effectiveness and the level of
7 Habits practiced within your teams and organization. Results from an xQ
Survey will help you to maximize the return on your 7 Habits investment.
FranklinCovey’s xQ Survey results define the organizational context within
which your teams and individuals operate. By correlating your teams’
xQ results with personal 7 Habits Benchmark results, you will be able
to pinpoint areas for better personal and team application of 7 Habits
principles.
Specifically, the xQ diagnostic tool will:
u
Set a baseline measure of team and organization application of
7 Habits principles.
u Set the team context for improving individual effectiveness.
u Measure your team and organizational ability to expend energy on
the right jobs, helping employees do more with less.
the benefits of this recession-buffering EFFECTIVENESS tool.
36
Individual Effectiveness
N
ever has individual effectiveness been more important.
Workers must do more with less; organizations are
flattening; virtual teams are now commonplace. In short,
the nature of work has shifted.
The challenge now is to help people with the potential for
greatness realize their potential — to step up to a new era of
entrepreneurialism and global competition — and make the
great contribution they are capable of making.
Consider these challenges:
FranklinCovey’s individual-effectiveness solutions help
organizations build the capacity of each person in the work
force to focus daily on critical priorities, build productive
interpersonal relationships, communicate effectively, and
achieve unparalleled professional and personal results.
• Longer Workdays. U.S. workers work three weeks
longer per year than 20 years ago.
• Heavier Workloads. Fifty-three percent say they are
“overwhelmed” at work and, because of technology, are
never really “off the job.”
• Information Overload on the Average Worker.
Seventy-five billion e-mail messages are sent each day.
• The Communication Gap. When surveyed, only
46 percent of respondents state that team members discuss
tough issues candidly and only 32 percent believe their
teams actively seek out differing viewpoints.
HABI
T7
Sha
rpe
nt
he
Sa
w
INTERDEPENDENCE
HABIT 5
Seek First to
Understand, Then to
Be Understood
HABIT 6
Synergize
PUBLIC VICTORY
INDEPENDENCE
HABIT 3
Put First Things First
PRIVATE VICTORY
HABIT 1
Be Proactive
HABIT 5
Begin With the
End in Mind
FranklinCovey Individual-Effectiveness Solutions
• Leveraging 25 years of FranklinCovey’s
expertise in helping millions of individuals
improve their effectiveness.
• Equip your workers with the foundational
capabilities they need in order to be effective
in today’s world.
• Achieve success through individuals who are
personally disciplined and focused on achieving
your top objectives.
• Build individual effectiveness through timeless
principles and practical tools.
• Improve your organization as employees
improve their capabilities.
For 25 years, FranklinCovey has helped millions become
more effective in their work and personal lives. Our approach
is simple: we help people change from the inside out, not
from the outside in. We base our solutions on timeless,
proven principles like focus, trust, integrity, initiative, and
resourcefulness. As people change their paradigms in light
of these principles, they become highly effective.
DEPENDENCE
Maturity Continuum®
The Maturity Continuum shows the relationships among
the 7 Habits. It illustrates the stages of progression — how to become highly effective through moving from
dependence to interdependence.
37
The 7 Habits of
Highly Effective People
®
SIGNATURE PROGRAM
Based on the proven principles found in Dr.
Stephen R. Covey’s best-selling business book,
The 7 Habits of Highly Effective People Signature
Program is training that helps your organization
achieve sustained superior results by focusing on
making individuals and leaders more effective.
Participants gain hands-on experience, applying
timeless principles that yield greater productivity,
improved communication, strengthened
relationships, increased influence, and laser-like
focus on critical priorities.
Participants will learn to:
• Take initiative.
• Develop a Personal Mission Statement, vision, and values
that align with their organization.
• Balance key priorities.
• Improve interpersonal communication.
• Leverage creative collaboration.
• Apply principles for achieving a balanced life.
The 7 Habits Signature Facilitator Kit
CD, posters, facilitator supplement pack, and bag.
SKU #
Product Name
74862 The 7 Habits Signature
Facilitator Kit
38
USD
*
The 7 Habits of Highly Effective
People Signature Program
SKU #
75021
The 7 Habits Signature
DVD Set
(Preassembled)
Required DVDs not included in the
facilitator kit, featuring over 30 videos
plus 6 optional clips for The 7 Habits
Signature Program.
Product Name
USD
SKU #
Product Name
Varies
USD
(Preassembled)
The 7 Habits Signature DVD Set
Online Benchmarks
A 360º Benchmark assessment tool that
measures individual effectiveness/leadership
and provides an action plan for personal
development and measurable improvement.
The 7 Habits
Benchmark
Sample Report
SHM Workshop
February 26, 2008
Participant Kit
Manager Report
participant resource DVD, audio CD,
door hanger, Talking Stick, and Seven
Week Contract booklet.
SKU #
Product Name
OEPMA9
Online Benchmark: Manager
OEPEB7
Online Benchmark: Associate
USD
OEPRA9R Online ReBenchmark: Manager
SKU #
74970
Product Name
USD
OEPRB7R
Participant Kit
Online ReBenchmark:
Associate
PlanPlus® 6.0 for
Microsoft® Outlook®
Seamlessly integrates into existing Outlook
program and adds task-management tools,
project-management tools, and a home page
that shows calendar, tasks, and e-mail all on
one screen.
SKU #
Product Name
35345
PlanPlus® 6.0 for
USD
the 7 habits signature
Facilitator Kit
39
Teaching Posters
Effective People Audio
3-CD Set
Set of 10 posters featuring models from the
program. These posters are included in the
facilitator kit.
SKU #
Product Name
USD
74884
Teaching Posters
This CD set is a new studio recording by
Dr. Stephen R. Covey.
SKU #
Product Name
75383
People Audio 3-CD Set
The 7 Habits Signature Talking Stick
Stand-alone tool for use in Habit 5.
SKU #
Product Name
74702
Talking Stick
USD
the 7 Habits are still relevant, and answering
some of the most common questions he has
received over the past 15 years. Written by
USD
Door Hangers
SKU #
Product Name
29678
Hardcover Book
Set of 25 door hangers.
29677
Paperback Book
USD
31-Day Sample Planner
Nondated paper planner.
SKU #
Product Name
74764
Door Hangers
USD
SKU #
The 7 Habits Time
Matrix Cards
40
Product Name
74730
The 7 Habits Time Matrix Cards
USD
24054 31-Day Sample Planner
Set of 25 wallet-sized cards with the Time
Matrix model from the program.
SKU #
Product Name
The 7 Habits Goose
and Golden Egg
USD
SKU #
Product Name
74845
The 7 Habits Goose and
Golden Egg
USD
People Signature Program
The 7 Habits Participant
Certificate
Big Rocks Kit
Based on the kit used in the
famous 7 Habits Big Rocks video
demonstrating Habit 3.
SKU #
74919
Product Name
for participants.
USD
Big Rocks Kit
Dr. Stephen R. Covey
Bobblehead
SKU #
Product Name
74920
The 7 Habits Participant
Certificate
USD
A 7-inch bobblehead of Dr. Stephen R. Covey.
SKU #
75575
Product Name
USD
Bobblehead
41
The 7 Habits of
®
Interactive Edition (online)
The 7 Habits of Highly Effective People® Interactive
Edition enables all your employees — regardless
of work location — to reach the highest levels of
effectiveness and productivity and feel a stronger
sense of cohesion. The 7 Habits Interactive Edition
heightens learning by enabling participants to apply
principles proven to yield greater productivity,
improved communication, strengthened
relationships, increased influence, and a laser-like
focus on critical priorities.
During the three-hour online instruction, participants engage
in interactive exercises that illustrate how to use the 7 Habits
in real work situations. Participants can then test their new
skills in a state-of-the-art virtual simulation that shows the
real-world triumphs and challenges associated with the
choices they’ve made. Participants can also join a live oneday application workshop to dive deeper in the content and
practice what they’ve learned. According to past participants,
it’s informative in a way other learning formats simply can’t
match — and a lot of fun too.
• Break ineffective behaviors and tendencies.
• Create high levels of trust, unity, and synergy.
• Practice continuous improvement.
• Achieve a healthy work/life balance.
• Strengthen relationships.
The 7 Habits Interactive Facilitator Kit
Includes facilitator guide, participant kit, participant resource
DVD, facilitator PowerPoint® CD, program DVD, game card set,
and bag.
SKU #
Product Name
75322
The 7 Habits Interactive
Facilitator Kit
42
USD
*
The 7 Habits
Interactive Edition
Online Experience
SKU #
Varies
Product Name
USD
Online Experience
*
*Additional setup fees may apply.
SKU #
Product Name
29678
Hardcover Book
29677
Paperback Book
Application Day
Participant Kit
for participants.
Includes participant guidebook, pocket
card, door hanger, and The 7 Habits of
Highly Effective People audio CD.
SKU #
75317
Product Name
USD
Application Day
Participant Kit
USD
SKU #
Product Name
74924
USD
Interactive Wins 2008
“Top Product” Award
The 7 Habits of Highly Effective People
Interactive Edition was awarded a “Top
Human Resource Product” distinction of
2008 by Human Resource Executive
magazine and recognized at the publication’s
11th Annual HR Technology Conference &
Exposition in Chicago.
the 7 habits interactive
Facilitator Kit
Interactive Edition is an innovative personal
and professional leadership development
solution created through a partnership with
FranklinCovey and Ninth House. According to
Human Resource Executive magazine, “This
product should keep employees engaged
as they go through the process. The films
look like a Hollywood-produced movie or TV
show, with high-quality acting, writing, and
production and even a touch of comedy to
keep users interested.”
43
The 7 Habits Maximizer
™
The 7 Habits Maximizer offers past 7 Habits
participants a way to extend and reinforce the
timeless principles that have helped them begin to
reshape their lives. This one-day extension program
helps participants “hard-wire” their commitment to
principles of effectiveness, which in turn improves
the dynamics of your organization. As individuals
deepen their understanding of these bedrock
principles, they internalize the lessons and develop
a renewed commitment to them.
• Focus on current high-leverage projects.
• Identify and apply unique talents and skills.
• Align work with the organization’s Wildly
Important Goals.
• Successfully enlist support for their objectives.
The 7 Habits Maximizer Facilitator Kit
Includes facilitator guide, participant kit, facilitator resource
DVD, facilitator PowerPoint® CD, program DVD, certification
guide, and bag.
SKU #
Product Name
74847
Facilitator Kit
USD
*
Self-certification:
Available for 7 Habits Signature-Certified Facilitators
44
Participant Kit
Pocket Card
Includes participant guidebook, pocket
card, and Work Matters booklet.
25 wallet-sized cards that reference the
principles of The 7 Habits Maximizer.
SKU #
Product Name
74783
Participant Kit
USD
SKU #
74870
Product Name
USD
Pocket Card
Work Matters Booklet
Features an excerpt from Roger Merrill’s
book Life Matters.
SKU #
Product Name
74866
Work Matters Booklet
USD
SKU #
Product Name
29678
Hardcover Book
29677
Paperback Book
USD
for participants.
the 7 habits maximizer
Facilitator Kit
SKU #
Product Name
74924
USD
45
The 7 Habits of
®
The 7 Habits of Highly Effective People: Introductory
Workshop for Associates helps your employees tap into
the best they have to give. They become empowered
with new knowledge, skills, and tools to confront
issues, work as a team, increase accountability, and
raise the bar on what they can achieve.
Participants in The 7 Habits of Highly Effective People:
Introductory Workshop for Associates learn principles that propel
them toward greater self-fulfillment. They discover how to
maximize performance and reach career goals by avoiding
both dependence on others and independence, and moving
on to where real success lies — being interdependent. This
allows them to experience first-hand the rewards of superb
cooperation and collaboration.
• Balance key priorities.
• Improve interpersonal communication.
• Apply universal principles for achieving a balanced life.
The 7 Habits Associates Facilitator Kit
CD, facilitator supplement pack, and bag.
SKU #
Product Name
74714
The 7 Habits Associates
Facilitator Kit
USD
*
Self-certification:
46
DVD Set
(Preassembled)
the facilitator kit, featuring eight video clips
for the program.
SKU #
74717
Product Name
USD
The 7 Habits Associates DVD Set
SKU #
Product Name
USD
Varies
(Preassembled)
Big Rocks Kit
Participant Kit
Based on the kit used in the
famous 7 Habits Big Rocks video
job aids, and reference cards.
SKU #
74919
SKU #
74713
Product Name
Product Name
USD
Big Rocks Kit
USD
Participant Kit
the 7 Habits are still relevant. Written by Dr.
Stephen R. Covey.
SKU #
Product Name
29678
Hardcover Book
29677
Paperback Book
USD
for participants.
SKU #
Product Name
74922
USD
the 7 habits associates
Facilitator Kit
47
FOCUS
Achieving your highest priorities™
FranklinCovey’s FOCUS: Achieving Your Highest
Priorities solution presents powerful principles that
help participants identify and clarify their values,
set goals, and plan weekly and daily in order to
accomplish what counts.
FOCUS: Achieving Your Highest Priorities is an engaging, one-day
program that helps employees learn how to clarify, focus on,
and execute their highest priorities. Participants master the
skills of planning their weeks and organizing their days so their
time is spent on tasks that really matter. They discover how
to clearly define goals and break them down into key tasks,
eliminate unnecessary activities to reduce stress, balance work
and life priorities, and master information management with a
proven planning system.
• Leverage a reliable planning system that focuses on
value-aligned time management and integrates various
productivity tools.
• Apply a planning process that achieves better results based
on execution and priorities.
• Reduce stress by recognizing and eliminating distractions,
low-priority activities, and competing demands on your time.
• Achieve balance and renewal, avoiding burnout
and frustration.
Focus Facilitator Kit
CD, posters, facilitator supplement pack, Rapid Performance
Modules (RPM), video transcripts, and bag.
SKU #
Product Name
74520 Focus Facilitator Kit
48
USD
*
FOCUS
Focus Participant kit
FranklinCovey Planner Kit
(Add $20 for Monarch)
job aids, and self assessment.
SKU #
SKU #
75381
Product Name
USD
Varies
Focus Participant Kit
Product Name
USD
FranklinCovey Planner Kit
(Add $20 for Monarch)
PlanPlus® 6.0 for
project-management tools, and a home page
that shows calendar, tasks, and e-mail all on
one screen.
SKU #
Product Name
USD
35345
PlanPlus® 6.0 for
Preassembled
FranklinCovey
Planner Kit
SKU #
Varies
Product Name
USD
Preassembled FranklinCovey
Planner Kit
Focus Participant Certificate
for participants.
focus Facilitator Kit
SKU #
Product Name
74923
USD
49
FOCUS
microsoft® outlook® edition
FOCUS: Achieving Your Highest Priorities — Microsoft
Outlook Edition teaches participants to apply the
principles from FranklinCovey’s world-famous
productivity training while using Microsoft Outlook
as their scheduling tool. They discover how to stop
“living in their inbox” and start prioritizing tasks,
messages, and appointments to achieve what is most
important to the organization and themselves.
This program helps employees learn to stay focused every day
with a reliable planning system using Microsoft Outlook. They
discover how to gain control of competing demands on their
time from email, voice mail, meetings, and interruptions, plus
they master a proven goal-setting process to become more
motivated and productive.
• Stay focused and effective by integrating Microsoft
Outlook, paper, and PDA-type productivity tools together.
• Apply a planning process that gets better business results
based on execution and priorities.
• Reduce stress by recognizing and eliminating distractions
and low-priority activities.
and frustration.
FOCUS Outlook Edition Facilitator Kit
CD, and facilitator supplement pack.
SKU #
Product Name
74949 FOCUS Outlook Edition
Facilitator Kit
Self-certification:
Available for FOCUS-Certified Facilitators
50
USD
*
FOCUS Outlook® Edition
FOCUS Outlook Edition
Participant Kit
Focus for Outlook Starter
Kit (Classic)
Includes participant guidebook, job aids, and
Microsoft Outlook Rescue Guide.
SKU #
Product Name
75279
Participant Kit
USD
SKU #
Varies
Product Name
USD
Focus for Outlook Starter Kit
(Classic)
Rescue Guide
A 32-page guide containing planning
principles and technology tips.
SKU #
Product Name
74943
Microsoft Outlook Rescue Guide
USD
for participants.
SKU #
Product Name
74923
USD
focus outlook edition
Facilitator Kit
51
FOCUS
microsoft® outlook® edition with planplus®
FOCUS: Achieving Your Highest Priorities — Microsoft
Outlook Edition With PlanPlus teaches participants to
apply the principles from FranklinCovey’s worldfamous productivity training while using Microsoft
Outlook as their scheduling tool. They discover how
to stop “living in their inbox” and start prioritizing
tasks, messages, and appointments to achieve what is
most important to the organization and themselves.
with a reliable planning system using Microsoft Outlook. They
• Stay focused and effective by integrating Microsoft
Outlook, paper, and PDA-type productivity tools together.
and frustration.
FOCUS Outlook Edition With PlanPlus
Facilitator Kit
CD, program DVD, and facilitator supplement pack.
SKU #
Product Name
74367 FOCUS Outlook Edition With
PlanPlus Facilitator Kit
Self-certification:
52
USD
*
FOCUS Outlook® Edition
With PlanPlus
With PlanPlus
Participant Kit
PlanPlus® 6.0 for
project-management tools, and a Home Page
that shows calendar, tasks, and email all on
one screen. Included in the participant kit.
Includes participant guide, PlanPlus 6.0,
Classic open burgundy binder, companion
pack including Microsoft Essentials, tools,
tabs, and Compass page finder.
SKU #
Product Name
USD
SKU #
35345
KEFOOPART FOCUS Outlook Edition
With PlanPlus
Participant Kit
Product Name
USD
PlanPlus 6.0 for
®
for participants.
SKU #
Product Name
74923
USD
focus outlook edition with
plan plus Facilitator Kit
53
FOCUS
Ibm® lotus notes® edition
FOCUS: Achieving Your Highest Priorities — IBM
Lotus Notes Edition teaches participants to apply
the principles from FranklinCovey’s world-famous
productivity training while using IBM Lotus Notes
as their scheduling tool. They discover how to stop
“living in their inbox” and start prioritizing tasks,
messages, and appointments to achieve what is most
important to the organization and themselves.
with a reliable planning system using IBM Lotus Notes. They
• Stay focused and effective by integrating IBM Lotus
Notes, paper, and PDA-type productivity tools together.
and frustration.
FOCUS IBM Lotus Notes Facilitator Kit
CD, and rescue guide.
SKU #
Product Name
75189
FOCUS IBM Lotus Notes
Facilitator Kit
Self-certification:
54
USD
*
FOCUS IBM® Lotus Notes®
Focus IBM Lotus Notes
Participant Kit
for participants.
Includes participant guidebook, rescue
guide, and job aid.
SKU #
Product Name
USD
SKU #
Product Name
74923
USD
75191 Focus IBM Lotus Notes
Participant Kit
focus IBM lotus notes
Facilitator Kit
55
Championing Diversity
™
a proactive Approach to workplace diversity
By actually “championing” diversity, you can unleash
the power and creativity of your employees. From
this foundation of collaboration and understanding,
innovation and trust will flow throughout your
workforce, driving your organization toward
otherwise unachievable results. The FranklinCovey
Championing Diversity solution helps participants
learn how to increase understanding and deepen
trust, communicate more productively, achieve
higher levels of collaboration, and boost creativity
and innovation together.
Championing Diversity is a one-day program designed to help
your employees work together in new and productive ways.
Participants discover how to understand diversity, then actively
seek out and leverage differences in order to achieve better,
sustained results.
• Understand the importance of a diverse workforce.
• Link leveraging diversity to business results.
• Adjust to changing demographics.
• Challenge unproductive beliefs and stereotypes.
• Recognize the value of each employee’s unique
contribution.
• Lead and work effectively with diverse teams.
Championing Diversity Facilitator Kit
CD, program DVD, certification guidebook, and bag.
SKU #
Product Name
75271
Facilitator Kit
56
USD
*
Participant Kit
for participants.
CD, and Championing Commitment
pocket card.
SKU #
75272
Product Name
USD
SKU #
Product Name
74924
USD
Participant Kit
Championing diversity
Facilitator Kit
57
Project Management
™
One- and two-day program options
The FranklinCovey Project Management solution
teach a four-step process for skillfully managing
projects, large or small. This proven approach helps
project managers and their teams craft and deliver
high-quality projects on time and within budget.
If developed and applied effectively to each project
in your organization, skillful project management
can mean the difference between mediocre and
phenomenal results.
This solution is taught as a one- or two-day, facilitator-led
process, and encourages attendees to focus on their own
current projects for a truly hands-on experience. The oneday training is ideal for those with no previous projectmanagement training, as well as those who are taking on an
increasing number of project-oriented assignments.
Participants in the one-day program will learn to:
• Develop a smart project plan.
• Execute the right tasks at the right time, thereby
decreasing project costs.
• Obtain and strengthen buy-in from team members and
stakeholders.
• Learn how to recognize potential problems and issues,
allowing an opportunity to course-correct.
The two-day training is ideal for project managers and
coordinators who work on more complex projects and whose
jobs are increasing in responsibility.
Participants in the two-day program learn all of the
skills from the one-day training, plus they will:
• Process the projects they bring to the program.
• Analyze complex projects using additional resources such
as Gantt charts and project-initiation tools.
• Learn to balance constraints like time, schedule, and
resources.
• Identify ways to control and track communication.
• Analyze project-related risks and create a “hotspots” plan.
58
Project Management
Project Management Facilitator Kit
Project Management
Participant Kit
Includes facilitator guide, participant guidebook, facilitator
PowerPoint® CD, facilitator resource DVD, certification guide,
Mindmapping paperback book, To Do, Doing, Done paperback
book, and bag.
SKU #
Product Name
75094
Project Management
Facilitator Kit
CD, planner, and To Do, Doing, Done
paperback book.
USD
*
SKU #
Product Name
USD
75095 1-Day Project Management
Participant Kit
75107
2-Day Project Management
Participant Kit
To Do, Doing, Done Book
Introduces a clear, four-step process to
managing projects. Written by Lynne Snead
and Joyce Wycoff.
SKU #
17652
Product Name
USD
To Do, Doing, Done
Paperback Book
for participants.
SKU #
Product Name
74924
USD
project management
Facilitator Kit
59
Writing Advantage
®
The FranklinCovey Writing Advantage solution
teaches participants how to set quality writing
standards that help your employees increase
productivity, resolve issues, avoid errors, and heighten
credibility. Participants learn a four-step process to
create writing that cuts through the clutter. They
learn how to write faster with more clarity and
gain skills for revising and fine-tuning every style
of document.
Writing Advantage helps individuals learn how to:
• Organize initial ideas around a clear purpose.
• Structure a prototype based on solid writing standards.
• Evolve their prototype into a draft document.
• Review and refine the draft against formal standards.
• Produce a final and collaborative edit of their draft.
Writing Advantage Facilitator Kit
CD, facilitator resource DVD, facilitator supplement pack,
FranklinCovey Style Guide with CD-ROM, and bag.
SKU #
Product Name
74551
Writing Advantage Facilitator Kit
60
USD
*
Writing Advantage
Writing Advantage
Participant Kit
FranklinCovey Style Guide
This award-winning guide truly is a
unique guidebook designed to help
you write documents that will achieve
the results you expect and need. It
goes beyond the basics of grammar and
punctuation to address design, graphics,
style, and many other aspects of writing
that play a role in getting your point
across clearly, concisely, and effectively.
So if you have ever thought you wanted
to take your writing skills to the next
level, this is the resource that will take
you there.
planner forms (10 pack), and FranklinCovey
Style Guide with CD-ROM.
SKU #
Product Name
74555
Writing Advantage
Participant Kit
USD
SKU #
75573
Product Name
USD
(With CD-ROM)
Advantage Series Participant
Certificate
for participants.
SKU #
Product Name
74925
Certificate
USD
writing advantage
Facilitator Kit
61
Technical
Writing Advantage
™
FranklinCovey’s Technical Writing Advantage solution
teaches participants the skills to improve the quality,
clarity, structure, and expected results of their
technical communication. Compelling and concise
written documents help increase productivity,
resolve issues, avoid errors, and increase credibility.
This program teaches participants to take complex
ideas and make them understandable and memorable
in written form. This skills-based program will help
your organization set technical-writing standards
that will have an impact on business results.
• Apply a document-driven process to write better
and faster.
• Collaborate and use a “Frontloading Planner” tool.
• Comply with 10 standards of design.
• Design the prototype document, graphics, and captions.
• Evolve and revise the prototype.
• Manage the peer review along strict guidelines.
• Measure work on the document by formal standards.
Technical Writing Advantage Facilitator Kit
FranklinCovey Style Guide with CD-ROM, and bag.
SKU #
Product Name
74557 Technical Writing Advantage
Facilitator Kit
62
USD
*
Technical Writing
Advantage
Technical Writing Advantage
Participant Kit
you there.
planner forms (10 pack) and FranklinCovey
Style Guide with CD-ROM.
SKU #
74561
Product Name
USD
Technical Writing Advantage
Participant Kit
SKU #
75573
Product Name
USD
(With CD-ROM)
Certificate
for participants.
SKU #
Product Name
74925
Certificate
USD
technical writing advantage
Facilitator Kit
63
Presentation Advantage
®
One- and two-day program options
With the FranklinCovey Presentation Advantage
solution, participants discover how to craft
presentations around essential objectives, present
key concepts and ideas with power and enthusiasm,
design and present effective visuals, and employ
techniques for polishing and mastering presentation
delivery. Executives, managers, and staff alike will
boost presentation performance, enabling them to
motivate teams, win business, and improve results.
To stay ahead in business, you have to deliver key concepts
and ideas with power and enthusiasm. Presentations must be
designed with clarity and delivered with confidence. Through
FranklinCovey’s Presentation Advantage, participants will close
the presentation-competency gap across their organization.
• Identify the presentation objectives, audience needs, and
expectations.
• Plan effective presentations.
• Leverage powerful communication and persuasion
strategies, even in the face of fear.
• Learn how to use visuals effectively.
• Prepare effective presentation notes, handle questions, and
practice to perfection.
Presentation Advantage Facilitator Kit
CD, facilitator resource DVD, program DVD, facilitator
supplement pack, card kit, and bag.
SKU #
Product Name
74651
Facilitator Kit
64
USD
*
Participant Kit
you there.
CD, planner forms (10 pack), and Visual
Advantage guidebook.
SKU #
Product Name
74656
Participant Kit
USD
SKU #
75573
Product Name
USD
(With CD-ROM)
Certificate
for participants.
SKU #
Product Name
74925
Certificate
USD
presentation advantage
Facilitator Kit
65
Meeting Advantage
™
The FranklinCovey Meeting Advantage solution
teaches participants to plan effectively by
frontloading before a meeting, focusing productively
during the meeting, and following through
successfully after the meeting. Whether it’s
managing a large project across teams, improving
communication, or addressing difficult situations,
employees gain the skills to increase accountability
and productivity.
This program is based on proven principles of effective
communication and is designed to sharpen the written, verbal,
and interpersonal skills of each member of your organization,
building a solid foundation of organizational excellence.
• Initiate, plan, and define the meeting’s purpose.
• Develop skills for managing a productive meeting
effectively.
• Develop and use meeting ground rules.
• Use the “Meeting Advantage Planner” to schedule
follow-through.
• Review the meeting for improvements.
Meeting Advantage Facilitator Kit
and bag.
SKU #
Product Name
74645 Meeting Advantage
Facilitator Kit
66
USD
*
Meeting Advantage
Meeting Advantage
Participant Kit
Meeting Advantage Tools
Packet of 25 planner forms.
CD, document planner forms, and
Creative Juicers.
SKU #
74659
SKU #
Kemapnew
Product Name
USD
Meeting Advantage
Participant Kit
Product Name
USD
Meeting Advantage Tools
(25 pack)
Creative Juicers
Two hundred fun questions to ignite
teamwork and creativity in your staff
meetings, brainstorming sessions, and
department retreats.
SKU #
Product Name
22989
Creative Juicers
USD
Certificate
for participants.
SKU #
Product Name
74925
Certificate
USD
meeting advantage
Facilitator Kit
67
Rethinking Stress
™
Through FranklinCovey’s Rethinking Stress solution,
participants specifically learn to help themselves
by understanding stress and its debilitating impact.
They are then able to address the issues that are
causing their own stress and adopt more productive
perceptions. They also learn four powerful
intervention strategies for becoming more stressresistant and changing how they respond to stress.
Participants learn:
• How to identify behaviors and perceptions that aren’t
productive.
• How and why the body responds to stressful situations.
• Why stress is one of the leading causes of physical and
emotional disorders in the United States.
• How to use the FranklinCovey Reality Model to help
achieve breakthroughs in managing stress.
• New ways to resolve stress-induced problems.
• Six quick ideas for reducing stress.
Rethinking Stress Facilitator Kit
CD, facilitator resource DVD, facilitator supplement pack, The
Breakthrough Factor book, 31-day sample planner, stress dots,
stress balls, and bag.
SKU #
Product Name
73653
Rethinking Stress Facilitator Kit
68
USD
*
Rethinking Stress
Rethinking Stress
Participant Kit
The Breakthrough Factor
The Breakthrough Factor ensures incredible
results in all spheres of life — relationships,
financial circumstances, career decisions,
physical health — by making choices and
arranging priorities around a fruitful set of
values and beliefs. Written by Henry Marsh.
Includes participant guidebook, audio
CD, 31-day sample planner, Needs
Wheel, reference guide, and The
Breakthrough Factor book.
SKU #
Product Name
USD
75284
Rethinking Stress Participant Kit
SKU #
19622
Product Name
USD
Paperback Book
31-Day Sample Planner
Nondated paper planner.
SKU #
Product Name
USD
24054 31-Day Sample Planner
for participants.
SKU #
Product Name
74924
USD
rethinking stress
Facilitator Kit
69
Helping Clients Succeed
®
It’s all about getting real and helping clients succeed.
Sales and Business Development
Consulting and Training
Getting real and helping clients succeed is a mind-set, skillset, and tool-set for becoming maniacally client-centered.
It is a way of thinking, being, and behaving. It removes the
stigmas that come with sales and removes the all-too-common
adversarial and dysfunctional interplay between sellers and
buyers. It’s also a process for creating candid dialogue,
fresh thinking, innovative collaboration, insightful decision
making, and robust execution — with clients and within
an organization.
effectively? Few companies would say that their sales force
does not have room for substantial improvement. Yet, the
means for that improvement remain elusive. Otherwise, those
solutions would be in place and the improvement gap would
be closed.
Instead, the usual levers (compensation, restructuring, CRM
tools, training, etc.) are pulled in various combinations with
the hope that something will work. When things seem to
be going well, it is hard to know why; when they are going
poorly, it is hard to know what to change.
The Missing Link — Why Companies Most Often
Fail at Generating and Sustaining Sales
Our Methodology
We start with the assumption that companies have hired
intelligent, competent professionals at all levels, who are
working at full capacity and who are doing the best they can
with their available resources (physical, mental, emotional,
etc.). In this type of environment, significant sales increases are
not usually produced by working harder.
in Helping Clients Succeed. Each module in the methodology
represents a different stage in the sales process, starting from
the front end with Initiating New Opportunities (INO) and
Qualifying Opportunities (ORD), then closing at the back end
with Winning and Growing Opportunities (ER).
The temptation to just hire more or different salespeople
often produces dramatic and sometimes catastrophic increases
in costs without the desired effect of increased revenues and
margins. So how can sales forces work more efficiently and
INORDER represents the underlying sales methodology we use
With our suite of consultative sales-training solutions, you
can transform your salespeople into trusted business advisors
who “get real” and maniacally focus on helping their clients
succeed, resulting in increased sales, shortened sales cycles,
improved margins, and satisfied clients.
Opportunity Creation
Opportunity Conversion
IN
Initiating
New
Opportunities
Initiating New Opportunities
focuses on the criticall skills to
open and develop sales with
new clients and expand the
opportunities with new and
current clients.
70
Opportunity, Resources, and Decision
Process (ORD) focus on exploring the
opportunity, gathering information,
asking good questions, and listening
carefully to the client. By the end of
ORD, consultants should have gathered
enought information to objectively
determine if they have an opportunity
with a significant probability of success.
Offer Gracefully
to Exit
Exact Solution and Results (ER) are about
converting the opportunity into an exact
solution. During E and R, consultants enter
advocacy mode, presenting a solution that
meets the criteria and addresses the issues
and resources gathered in ORD in such a way
that enables the client to make a decision
gotten with the consultant’s solution or not.
Helping Clients Succeed
Initiate
Opportunities
Qualify
Opportunities
Win Deals
Grow
Revenues
Initiating New
Opportunities:
Creating and
Advancing New
Opportunities
Initiating New Opportunities is a work session that teaches sales managers and salespeople how
to confidently and predictably create and advance profitable opportunities that help current and
new clients succeed. We provide the process, strategies, skills, and tools for transforming sales
professionals into trusted business advisors who:
u Initiate new opportunities that are compelling and relevant for clients.
u Prepare sales plans that provide insight into targeting the right marketplace and the right clients.
u Create open, engaging dialogue with clients to mutually explore ideas and possibilities for
profitable results.
u Codevelop client-centered value propositions and business cases with clients.
u Help clients succeed — always.
Qualifying
Opportunities:
Inquiry
Helping Clients Succeed (HCS) is a work session that teaches salespeople how to break down
the dysfunctions in the selling/buying process and get real with trustworthy communication and
disciplined business thinking. Our unique HCS methodology provides the strategies, tools, critical
thinking, and communication skills to transform salespeople into trusted business advisors who truly:
u Create value based on the buyer’s criteria rather than the seller’s criteria.
u Enable clients to make decisions in their own best interest.
u Deliver critical business results.
u Help clients succeed.
Converting
Opportunities:
Advocacy and
Presenting
to Close
Helping Clients Succeed (HCS): Opportunity Conversion is a work session that transitions the HCS
Opportunity Qualification (inquiry) session to advocacy and presenting to close. This segment of HCS
focuses on helping salespeople become trusted business advisors who:
u Present a business proposal effectively.
u Enable clients to make informed, timely decisions.
u Close the deal.
u Help clients succeed.
Negotiations:
Creating and
Claiming Value
How well do you or your salespeople negotiate? Do you ever leave anything on the table? Do your
clients feel they’ve “gotten their money’s worth”?
The ability to deliver value exchange in a way in which the client feels good is a critical part of your
and your client’s success. When you apply negotiation principles with effective dialogue in a process
that’s repeatable, you are able to manage a discussion in which you can create the best value for the
client — and claim the exchange of value for your organization.
This negotiations work session focuses on conducting intelligent business conversations through
proven skills and disciplines for creating value and claiming your fair share. Specifically, you will learn
how to:
u Improve profitability.
u Create a common methodology/language.
u Nurture and sustain longer-term relationships.
u Prepare effectively for the many negotiations you’re involved in throughout the year.
71
EXECUTION QUOTIENT
“Recession” means your organization
must operate at maximum efficiency.
FRANKLINCOVEY’S xQ DIAGNOSTIC TOOL
HELPS YOU DO THAT.
You will see where efficiencies can be introduced and how
you can redirect your tight resources for maximum output.
The xQ diagnostic tool is a management utility you can’t
afford to ignore when times are bad.
Specifically, the xQ diagnostic tool will help you:
u
Measure your organization’s ability to execute your most
urgent priorities.
u
Measure your organization’s ability to expend energy on
the right jobs.
u
Gauge how well your organization is focusing on your
key priorities.
the benefits of this recession-buffering EXECUTION tool.
72
Execution
W
hen it comes to getting results as leaders, we have
control over strategy and the execution of that
strategy. And we quickly learn that the real challenge is
in the execution.
This is true in every organization for the same reason:
because the enormous amount of energy required to
maintain the operation (your “day job” or what we call
the “whirlwind”) suffocates the activities needed to
execute on the strategy.
The real challenge with execution is not simply
executing on a goal, but rather executing on a goal in
the midst of the whirlwind.
Discipline 3
KEEP A COMPELLING
SCOREBOARD
Discipline 1
FOCUS ON
THE WILDLY
IMPORTANT
Discipline 2
ACT ON
THE LEAD
MEASURES
Discipline 4
CREATE A
CADENCE OF
ACCOUNTABILITY
The 4 Disciplines of Execution® process, gives a leader, a
team, or an entire organization a set of guidelines and a
simple methodology for executing on any strategy in
the face of the chaos of the whirlwind.
The 4 Disciplines of Execution are implemented in a way
that is unique from any other Franklin Covey offering.
We certify the leaders within your organization to
implement these disciplines with their own teams. This
unique content and approach to adoption has lead to an
extraordinary number of case studies and quantifiable
client results.
The 4 Disciplines of Execution Process
1.Focus on the Wildly Important. Everyone
on the team is crystal clear about and
committed to the few absolute top priorities
that define success. The “Wildly Important
Goal” (WIG) is the one that must be
achieved, or nothing else you achieve really
matters much.
2.Act on the Lead Measures. Everyone knows
and commits to a few “80/20” activities
that will have the most impact; then they
use “lead measures” to track those activities
relentlessly.
3.Keep a Compelling Scoreboard. Everyone
knows the critical measures of success and,
at every moment, if they are winning or not.
A compelling scoreboard motivates people
to win.
4.Create a Cadence of Accountability.
Everyone accounts frequently and regularly
for progress toward the goals. Every team
engages in a simple weekly “WIG Session” to
track successes, analyze failures, and coursecorrect as necessary.
73
xQ
®
(Execution quotient)
FranklinCovey’s xQ (Execution Quotient) Service
is a vital measurement of your organization’s overall
health. Delivered as a short, Web-based survey, it
measures your organization’s ability to execute on
your most important priorities and to get the right
job done. It gauges how well your organization
focuses on your key priorities and provides
direction for improvement. The xQ Service also
provides reports that enable you to pinpoint areas of
excellence and challenges, and it helps individuals
learn how to leverage creative collaboration.
The xQ Service also helps managers improve the consistency
of their execution and performance by measuring and
addressing specific factors surrounding these six principles
of execution:
1. Clarity of goals.
2. Commitment to goals.
3. Translation of goals into action.
4. Enabling performance by removing barriers.
5. Synergy, trust, collaboration, communication,
and processes.
6. Accountability to management and to each other
for achieving results.
xQ Questionnaire
The xQ — a 27-question, Web-delivered
survey — gauges your organization’s
execution capability by measuring how
sharply employees focus on and execute
the organization’s top priorities.
SKU #
74089
Product Name
xQ Questionnaire
(Per Respondent)
*Additional setup fees may apply.
74
USD
*
xQ (Execution Quotient)
N umbe r of people
Move the Core
Moving the Middle. Every organizations has top,
middle, and low performers. By leading the “core”
(middle 60 percent) of operations toward the top,
organizations can achieve great results.
low me d ium
hig h
performance
xQ Sample Report
xQ2 xQ Report for ACME Sample Co. (17 Respondents)
March
03, 2006 at 11:59 P.M.
xQ2 xQ Report for ACME Sample Co. (17 Respondents)
Executive Summary
Welcome to the xQ Comparative Report for ACME Sample Co.. The purpose of this report is to help your organization or unit sharpen
its focus and execute its most important goals. Your Execution Quotient, or xQ score, is a leading indicator of the likelihood of
executing current goals as well as any future goals.
Organization
47
89
xQ2 Score 40
47
89
53
90
45
85
48
97
65
88
39
39
51
88
39
42
83
54
95
58
85
49
85
53
90
44
94
38
80
60
75
37
40
48
90
36
46
93
43
91
56
87
42
92
43
92
40
90
37
92
48
94
40
88
44
87
34
88
43
89
37
38
39
29
33
TEAM FOCUS: Diligent work-team focus on top goals (Q19)
• There are 4 custom questions.
43
0
• Results are reported for the organization as a whole, as well as for each unit or work group.
• The questionnaire can be readministered regularly to track improvement in execution capability.
xQ2
37
38
Commitment
Do we buy in to the goals?
39
39
Translation Into Action
Do we know what to do to achieve the
goals?
35
48
Enabling
Do we take down barriers?
37
Synergy
Do we work together to arrive at
better ways to achieve our goals?
29
Accountability
Do we account to each other for our
commitments?
29
40
37
xQ1
33
INDIVIDUAL COMMITMENT: People committed to unit direction (Q17)
Your
Overall xQ
Score
xQ1 : 34
xQ2 : 40
39
39
35
TRANSLATION INTO ACTION
29
29
40
44
54
INDIVIDUAL TIME ALLOCATION: Time spent executing top goals (Q21)
0
50
29
TEAM EMPOWERMENT: Adequate resources and freedom to do the job (Q6)
Team Level
How well do we execute on unit or
work-group objectives?
29
ORG. PERFORMANCE IMPROVEMENT: Systematic approach to improvement (Q16)
43
0
38
45
SYNERGY
Individual Level
How well do individual workers
practice the disciplines needed for
good execution?
50
29
ORG. COLLABORATION: Smooth, cross-functional work and communication (Q14)
29
TEAM ACCOUNTABILITY: Commitments honored among team members (Q7)
29
TEAM MEASURES—QUALITY: Success measures tracked accurately and openly (Q8)
29
INDIVIDUAL ACCOUNTABILITY: Individual initiative and responsibility for results (Q12)
0
© 2007 FranklinCovey
Executive Summary
100
37
50
29
ACCOUNTABILITY
2
54
41
29
34
29
34
29
38
TEAM TRUST: A safe, win-win work environment (Q5)
Where's the good news? the bad news?
Why did so many/so few answer that question that way?
What are they trying to tell us?
How should we respond to these scores?
What's most important here?
100
29
TEAM COMMUNICATION: Mutual understanding and creative dialogue (Q4)
As you examine the data, consider these questions:
69
40
ORG. SUPPORT: Active support for work-team goals (Q18)
ORG. TRUSTWORTHINESS: Organizational values and commitments honored (Q15)
Executive Summary
48
29
INDIVIDUAL PLANNING: Systematic approach to scheduling priorities (Q11)
100
38
0
© 2007 FranklinCovey
57
50
ENABLING
32
42
0
TEAM PLANNING: Clear, correlated assignments and follow-through (Q3)
Organizational Level
Are we aligned to execute
organizational goals?
100
36
ORG. LINE OF SIGHT: All workers focused on organizational goals (Q1)
xQ2
38
29
INDIVIDUAL ENGAGEMENT: Individuals valued and motivated (Q10)
The xQ score is a number on a scale of 0-100, where 100 indicates flawless execution. The xQ score is based on points awarded on
Questions 1-19 and 21. Other questions do not affect the xQ score but provide critical insight into execution issues. Below is the
overall xQ score for ACME Sample Co. together with scores on your application of six key principles of execution at three levels.
xQ1
29
TEAM GOALS—QUALITY: Clear, measurable team goals (Q2)
54
50
COMMITMENT
• Results are anonymous—individual responses cannot be traced. To protect the anonymity of respondents, no
data for groups of fewer than five respondents is reported.
Average Top 10%
29
ORG. DIRECTION: Organizational strategy and goals precisely understood (Q13)
• There are 27 questions (22 objective; 5 open-ended) about your execution discipline.
03, 2006 at 11:59 P.M.
xQ1 Score 34
CLARITY
INDIVIDUAL GOALS: Clear, measurable, deadline-driven work goals (Q9)
A few facts about the xQ Questionnaire:
Clarity
Do we know the goals?
March
xQ Scores by Principle of Execution
100
39
41
36
39
50
100
5
75
Developing a Culture of Execution
Reinforce the manager’s critical role in achieving goals.
The 4 Disciplines of Execution:
This certification process helps leaders identify and execute
their highest business priorities by focusing on “wildly
important” goals, acting on the lead measures, keeping
a compelling scoreboard, and creating a cadence of
accountability.
• Bronze Certification: demonstrated adherence to The 4
Disciplines of Execution process.
• Silver Certification: continued adherence to the process
and verification that measures are on target and influencing
the objective.
• Gold Certification: continued adherence to the process
and demonstration of achievement of a critical objective.
Manager
Work
Session
1
Certification
Session
2
You can build a “culture of execution” as key managers
in your organization become certified in The 4 Disciplines
of Execution from the most senior leader to the front line.
Below are the five steps in this process:
1. Manager Work Session
a. Shared buy-in and commitment to the Wildly
Important Goals (WIGs) at the larger and sub-team
levels.
b. The creation of lead measures at the sub-team level.
c. The creation and design of simple yet compelling
scoreboards for tracking the progress of the WIGs.
This consists of a few critical “lagging” and “leading”
indicators for the goal.
d. Agreement on the weekly process for accountability
and follow-through on prior commitments (the WIG
Session).
2. Certification Session
Leaders are prepared to teach and implement The
4 Disciplines of Execution with their own teams. This
includes being able to:
76
The 4 Disciplines
of Execution
THE 4 DISCIPLINES OF EXECUTION:
MANAGER-CERTIFICATION PROCESS
3 months
1 month
Team Work
Session
Scoreboard
Review
Executive
Report-Out
4
5
3
• Teach a 45-minute overview of the The 4 Disciplines
of Execution.
• Ratify the WIG(s) and lead measures with the team.
• Finalize the scoreboard with the team.
• Conduct the first WIG Session.
• Understand the key “watch-outs” for each discipline.
3. Team Work Session
Leaders teach and implement The 4 Disciplines of
Execution with their teams. Leaders return to their team
and take a half day to complete their scoreboards, finalize
their WIGs, achieve team commitment, and run their first
weekly WIG Session. The next session, the Scoreboard
Review, is the deadline for leaders to accomplish this
assignment.
4. Scoreboard Review
Report back to the leadership team and the
FranklinCovey consultant on WIGs, lead measures,
and scoreboard creation. This is a great opportunity for
any leaders needing coaching or support. Expectations and
accountability are then discussed as a team.
5. Executive Report-Out
Account for and celebrate results. Leaders and teams
will be able to report that they are winning. Having
this report-out on the horizon from the very beginning
of the process also lets leaders know that this is not
just “training.” Getting people to use the process and
experience some quick wins are key factors to ensuring its
sustainability.
The results will be reported by each leader in this format:
a. What WIG(s) did we set and why?
b. What are our results to date (for both the lag and lead
measures)?
c. What is the key learning from the past three months?
d. What is different as a result of going through the
process?
77
The 4 Disciplines
of Execution
®
Manager certification
Unlike most traditional training, the purpose of The
4 Disciplines of Execution: Manager Certification is not to
develop skills only, but to help managers create actual
work plans.The outcome of this work session is to
identify the most important goals for each manager
and team to pursue, then create measures and identify
the key activities that will predict goal achievement.
Taught as a multi-day process, The 4 Disciplines of Execution:
Manager Certification helps reinforce the critical role of the
manager in the execution process. Participants develop a draft
of Wildly Important Goals (WIGs), measures, and scoreboards
for their teams. They also prepare to sponsor their own
Team Work Session by drafting a WIG Session plan to drive
accountability for the measures.
• Identify the few critical, difference-making goals in
the organization.
• Focus relentlessly on the key leading indicators of goal
achievement.
• Moderate progress toward goal achievement through
compelling scoreboards.
• Ensure goal achievement through a proven accountability
process.
• Institutionalize The 4 Disciplines of Execution throughout
the organization for sustained performance and
breakthrough results.
The 4 Disciplines of Execution: Manager
Certification Facilitator Kit
Includes Specialist guide, participant kit, Specialist PowerPoint®
CD, Specialist Certification program DVD, facilitator
supplement pack, 4D agreement packet, and bag.
SKU #
Product Name
75057 The 4 Disciplines of
Execution: Manager
Certification Facilitator Kit
78
USD
*
Participant Kit
The 4 Disciplines of Execution
CD (1 hour)
Executing strategic goals is the greatest
challenge in business today. FranklinCovey
has studied the topic of execution for
several years in thousands of teams and
in hundreds of organizations. This audio
program with Dr. Stephen R. Covey and
Chris McChesney teaches listeners the
principles, skills, and tools necessary to
execute flawlessly, again and again.
CD (team member participant materials),
Manager Certification DVD, posters, Work
Compass Cards, Reference Cards, Compass
Weekly Planning System, and Execution
Essentials booklet.
SKU #
Product Name
KE4MWPART The 4 Disciplines of
Execution: Manager
Certification Participant Kit
USD
SKU #
Product Name
75223
CD (1 hour)
USD
The 4 Disciplines Posters
Set of three posters featuring principles
and models from The 4 Disciplines of
Execution content.
SKU #
Product Name
USD
75098 The 4 Disciplines Posters
for participants.
SKU #
Product Name
74924
USD
COMING SOON
my4DX.com Web Based Software
Tool for implementing The 4 Disciplines
• Creates team and organizational
visibility and transparency for leaders
• Tracks and measure progress toward
lead and lag measures and individual weekly execution
the 4 disciplines of
execution: Manager
certification Facilitator Kit
• Dynamic accountability sessions for local and
remote users
79
The 4 Disciplines
of Execution
®
skills workshop and team work session
The 4 Disciplines of Execution: Skills Workshop and
Team Work Session provide the principles, skills, and
tools necessary to execute flawlessly, again and again.
The Skills Workshop is taught in a one-day format for
individuals to build execution capability. Participants
create their own goals and measures relevant to the
organization’s priorities and develop skills to identify
and execute critical work goals. The Team Work Session
is taught in a two-day format for intact teams. Teams
come ready to spend two to three days defining and
clarifying their Wildly Important Goals, understanding
their key measures, and working through best
solutions to build peer-to-peer accountability.
The 4 Disciplines of Execution: Skills Workshop and Team Work
Session from FranklinCovey help individuals learn how to:
1.Focus on the “wildly important” by sifting through urgent
priorities and helping define what’s most important to
the organization.
2.Act on the lead measures and identify key actions that
foster goal accomplishment.
3.Keep a compelling scoreboard and track key measures
of success.
4.Create a cadence of accountability by building an
individual planning-and-accounting system to get the
most important work done.
The 4 Disciplines of Execution: Skills
Workshop and Team Work Session
Facilitator Kit
CD, facilitator resource DVD, program DVD, facilitator
supplement pack, posters, certification guidebook, portable
teaching guide, and bag.
SKU #
Product Name
75203 The 4 Disciplines of Execution:
Skills Workshop and Team Work
Session Facilitator Kit
80
USD
*
The 4 Disciplines of Execution: Skills
Workshop and Team Work Session
The 4 Disciplines of
Execution: Skills Workshop
and Team Work Session
Participant Kit
Work Compass Cards, Reference Cards,
Scoreboard Plus, and Execution Essentials.
SKU #
75091
Product Name
The 4 Disciplines Posters
Set of three posters featuring principles
and models from The 4 Disciplines of
Execution content.
SKU #
Product Name
USD
75098 The 4 Disciplines Posters
4-CD Set (4 hours)
USD
Skills Workshop and Team Work
Session Participant Kit
The 4 Disciplines of Execution teaches you
how to focus on your top priorities and
get the critical things accomplished.
SKU #
Product Name
28898
4-CD Set (4 hours)
USD
for participants.
SKU #
Product Name
74924
USD
the 4 disciplines of execution:
Skills workshop and Team Work
Session Facilitator Kit
81
What the CEO Wants You to
Know: Building Business Acumen
™
What the CEO Wants You to Know: Building Business
Acumen will help everyone in an organization
attain an understanding of how the organization
makes money. This program is especially helpful for
employees in roles that typically don’t deal daily
with the financial aspects. This hard-hitting and
engaging program is based on the book What the
CEO Wants You to Know by best-selling business
author Ram Charan. Drawing on knowledge
gained from years working with Fortune 100 CEOs,
What the CEO Wants You to Know: Building Business
Acumen will help all employees — no matter their
experience or background — understand how their
business operates.
Participants will learn:
• The five essential elements of business:
- Cash
- Margin
- Velocity
- Growth
- Customers
• How to navigate an annual report.
• The strategic thinking behind price/earnings ratio
calculations and how initiatives link to the five essential
elements of the business.
What the CEO Wants You to Know: Building
Business Acumen Facilitator Kit
CD, facilitator resource CD, facilitator supplement pack, job
aids, What the CEO Wants You to Know book, and bag.
SKU #
Product Name
75565 What the CEO Wants You to
Facilitator Kit
82
USD
*
Building Business Acumen
What the CEO Wants
You to Know: Building
Business Acumen
Participant Kit
What the CEO Wants
You to Know Book
Teaches the basic building blocks of a
business and helps readers understand
how their organization makes money and
operates as a total business. Written by
Ram Charan.
eTools CD, and job aids.
SKU #
75274
Product Name
USD
Participant Kit
SKU #
74855
Product Name
USD
Know Hardcover Book
for participants.
SKU #
Product Name
74924
USD
What the ceo wants you to
know: building business acumen
Facilitator Kit
83
84
Government, Law
Enforcement, and Education
W
e believe, as Jim Collins writes, if we only have great
companies, we will merely have a prosperous society,
not a great one. Great societies also require greatness in the
public sector — great individuals and teams who deliver
superior performance and distinctive impact over a long
period of time.
FranklinCovey has been serving the government and
education markets for many years. Within the government,
your work is generally not about profitability or shareholder
returns. Rather, it is about helping your teams and
departments drive toward mission accomplishment.Your
work impacts every part of our society. In education, your
objective is equally clear.Your work helps your teams
develop tomorrow’s leaders, establish measured improvement
in test scores, and raise student achievement.
Government
There is no nobler mission than the work you are doing.
FranklinCovey has established a dedicated team to assist you
in serving the unique needs of the government and education
markets.
At FranklinCovey, we are honored by our association with
you. We are pleased to partner with you in the important
work you are accomplishing. We hope you will continue to
allow our team to serve you as you continue to teach, inspire
and effect change in your teams, schools, and organizations.
Law Enforcement
“Greatness is not a function of circumstance”
—Jim Collins
Education
85
Leadership: Great Leaders,
™
for the public sector
Leadership: Great Leaders, Great Teams, Great
Results — For the Public Sector helps your leaders
discover how to inspire trust and build credibility
with their people, define a clear and compelling
purpose, create and align systems of success, and
unleash the talents and energy of a winning team.
Great leaders spend their efforts creating a place
where people want to stay and contribute their
best effort, time and time again, helping your
organization achieve its most critical priorities.
• Build trust and influence with others.
• Define their team’s purpose and their “job to be done.”
• Create a strategic link between the work of the team and
the goals of the organization.
• Align the four essential systems of execution, talent, core
work processes, and customer feedback.
experts including:
86
Leadership: Great Leaders,
Leadership for the Public Sector
Facilitator Kit
Participant Kit
What the CEO Wants You to Know book, The Speed of Trust book,
The Ultimate Question book, and bag.
CD, Leadership Contract, Leadership
Puzzle, 360° LQ (Leadership Quotient)
Assessment and Leadership Essentials book.
Includes “Public Sector” supplement tab at no additional cost.
SKU #
Product Name
USD
75158
Facilitator Kit
*
SKU #
75310
Product Name
USD
Participant Kit
Leadership Posters
and models from the Leadership content.
These posters are included in the
facilitator kit.
SKU #
Product Name
USD
75039 Leadership Posters
Leadership Puzzle
great leadership.
SKU #
Product Name
75299
Leadership Puzzle
USD
for participants.
Leadership for the public
sector Facilitator Kit
SKU #
Product Name
74924
USD
Call your client-service coordinator for federal government, law enforcement, and education pricing.
87
The 7 Habits of
Successful Families
™
The 7 Habits of Successful Families solution is based
on Dr. Stephen R. Covey’s #1 best-sellers The 7
Habits of Highly Effective People and The 7 Habits
of Highly Effective Families. This engaging familystrengthening program has been proven successful
with thousands of families because it employs a selfdiscovery, principle-centered approach empowering
all families.
The 7 Habits of Successful Families program
offers a framework for applying universal, selfevident principles that enable family members
to communicate their challenges and successfully
overcome them together.
• Apply an “Inside-Out Approach” to problem solving and
goal creation.
• Resolve differences in marriage and family relationships
by creatively cooperating together.
• Establish a better work/life balance.
• Become more effective in raising emotionally healthy and
empowered children.
• Employ the skills of Empathic Listening and synergy.
• Discipline and motivate children effectively.
The 7 Habits of Successful Families
Facilitator Kit
PowerPoint® CD, participant calendar, and bag.
SKU #
Product Name
75071
The 7 Habits of Successful
Families Facilitator Kit
USD
*
Self-certification:
88
The 7 Habits of
Successful Families
Families Participant
Guidebook
Families Calendar
Spiral-bound participant guidebook.
SKU #
75075
Product Name
USD
SKU #
Product Name
74955
Families Calendar
Families Participant Guidebook
USD
Effective Families Book
Applies the 7 Habits to the unique
circumstances of family relationships. A
proven and successful principle-centered
framework helps build strong family
relationships and develop a common
language so family members better
understand each other. Written by Dr.
Stephen R. Covey.
SKU #
Product Name
USD
29663 The 7 Habits of Highly Effective
Families Paperback Book
for participants.
SKU #
Product Name
74924
USD
the 7 habits of successful
families Facilitator Kit
89
The 7 Habits of
Highly Effective Families
®
for military families
Along with the normal challenges of family life,
military families must also deal with the added
stress of relocation and deployment. Building firm
family relationships takes the combined energy,
talent, desire, vision, and focus of each family
member. The 7 Habits of Highly Effective Families
for Military Families solution provides a muchneeded framework for applying universal, selfevident principles that enable family members to
communicate more effectively about their problems
and resolve them successfully.
• Deal with relocation or Permanent Change of Station
(PCS).
• Anticipate all phases of deployment.
• Apply an “Inside-Out Approach” to problem solving
and goal creation.
• Leverage family services both on and off the base.
• Abandon unhealthy behaviors.
• Build family traditions, unity, and a “nurturing family
culture.”
The 7 Habits of Highly Effective Families for
Military Families Facilitator Kit
PowerPoint® CD, program DVD, participant calendar, The 7
Habits of Highly Effective Families book, and bag.
SKU #
Product Name
Families for Military Families
Facilitator Kit
90
USD
*
Families For Military Families
Effective Families for Military
Guidebook
Effective Families for Military
Families Participant Calendar
SKU #
SKU #
Product Name
USD
75340
Participant Guidebook
75341
Product Name
USD
Participant Calendar
Stephen R. Covey.
SKU #
Product Name
USD
for participants.
SKU #
Product Name
74924
USD
the 7 habits of highly effective
families for military families
Facilitator Kit
91
The 7 Habits of
Highly Effective Families
®
For army families
Being a member of an Army family poses a unique
set of challenges. Among the normal problems
faced by families, Army families must also deal with
the added stress of relocation and deployment. The
7 Habits of Highly Effective Families for Army Families
solution provides a much needed framework for
applying universal, self-evident principles that enable
family members to communicate more effectively
about their problems and resolve them successfully.
Building firm family relationships takes the
combined energy, talent, desire, vision, and focus
of each family member.
• Deal with relocation or Permanent Change of Station
(PCS).
• Anticipate all phases of deployment.
• Apply an “Inside-Out Approach” to problem solving
and goal creation.
• Leverage family services both on and off the post.
• Abandon unhealthy behaviors.
• Build family traditions, unity, and a “nurturing family
culture.”
Army Families Facilitator Kit
PowerPoint® CD, program DVD, participant calendar, The 7
Habits of Highly Effective Families book, and bag.
SKU #
Product Name
75113
Families for Army Families
Facilitator Kit
92
USD
*
Families For Army Families
Effective Families for Army
Guidebook
Effective Families for Army
Families Participant Calendar
SKU #
SKU #
75117
Product Name
USD
74910
Product Name
USD
Stephen R. Covey.
SKU #
Product Name
USD
for participants.
SKU #
Product Name
74924
USD
the 7 habits of highly
effective families for army
families Facilitator Kit
93
The 8 Habits of a
Successful Marriage
™
The 8 Habits of a Successful Marriage solution offers
a framework for applying a universal, self-discovery
approach that enables couples to communicate
about their problems and successfully resolve
them. The program series is based on Dr. Stephen
R. Covey’s #1 best-sellers The 7 Habits of Highly
Effective People and The 8th Habit. This program has
proven successful in helping thousands of couples
strengthen their marriages and families.
• Clearly define their vision as a family unit.
• Build a common sense of purpose, values, and goals.
• Learn a process to accomplish family goals.
• Discover how to achieve better communication
as partners.
The 8 Habits of a Successful Marriage
Facilitator Kit
PowerPoint® CD, program DVD, participant calendar, and bag.
SKU #
Product Name
75029 The 8 Habits of a Successful
Marriage Facilitator Kit
USD
*
Self-certification:
94
The 8 Habits of a
Successful Marriage
The 8 Habits of a Successful
Marriage Calendar
Marriage Participant
Guidebook
SKU #
75031
Product Name
USD
Marriage Participant Guidebook
SKU #
Product Name
USD
74860 The 8 Habits of a Successful
Marriage Calendar
language to better understand each other.
Written by Dr. Stephen R. Covey.
SKU #
Product Name
USD
Effective Marriage
2-CD Set (2.5 hours)
This audio program offers insights and
personal experiences in applying the
7 Habits to marriage and home.
SKU #
Product Name
75384
Marriage 2-CD Set (2.5 hours)
USD
for participants.
the 8 habits of a successful
marriage Facilitator Kit
SKU #
Product Name
74924
USD
95
The 7 Habits of
Highly Effective Teens
™
The 7 Habits of Highly Effective Teens solution is based
on the best-selling book of the same name by Sean
Covey and the #1 best-selling business book The
7 Habits of Highly Effective People by Dr. Stephen
R. Covey. This program is a means for educators,
administrators, and superintendents to help improve
student performance, reduce conflicts, and enhance
cooperation and teamwork among parents, teens,
and teachers. The training provides students
with a step-by-step framework for boosting selfimage, building friendships, resisting peer pressure,
achieving goals, improving communication and
relationships with parents, and much more.
Training in The 7 Habits of Highly Effective Teens gives young
people a set of proven tools to deal successfully with real life.
• Gain greater control of their lives.
• Improve relationships with family and friends.
• Increase self-confidence and self-esteem.
• Make responsible decisions.
• Define their values and what matters most to them.
• Recognize and prioritize their goals.
• Find balance between school, work, friends, and
everything else.
The 7 Habits of Highly Effective Teens
Facilitator Kit
Includes facilitator guides, participant guidebooks, facilitator
PowerPoint® CD, program DVD, posters, The 7 Habits of Highly
Effective Teens 2-CD set, activity materials, The 7 Habits of
Highly Effective Teens book, and bag.
SKU #
Product Name
Teens Facilitator Kit
96
USD
*
Effective Teens
Effective Teens Participant
Guidebook
Effective Teens Book
Applies the timeless principles of The 7
Habits of Highly Effective People to teens and
the tough issues and life-changing decisions
they face. Written by Sean Covey.
This 36-page Success Guide is filled with
examples and exercises that continue to
enhance the learning process after the
workshop.
SKU #
Product Name
75121
SKU #
Product Name
29664
Teens Paperback Book
USD
Teens Participant Guidebook
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74648
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(2 hours)
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Sean Covey applies the timeless principles
of the 7 Habits to teens and the tough
issues and life-changing decisions they face.
Product Name
USD
Teens Abridged CD Set (2 hours)
Ultimate Activity Guide
This guide is filled with activities and
exercises that are perfect for a year-long or
semester course. Accompanying facilitator
guide available.
SKU #
75278
Product Name
USD
Ultimate Activity Guide
Effective Teens Poster Set
Use The 7 Habits of Highly Effective Teens
poster set to create a positive learning
environment that encourages personal
leadership in your students.
The 7 habits of highly
effective teens Facilitator Kit
SKU #
75288
Product Name
USD
Teens Poster Set
97
The Choice Is Yours
™
The Choice Is Yours invites students to reflect on
their lives while learning the powerful and proven
life-skills concepts of The 7 Habits of Highly Effective
Teens. Students will develop character, learn how to
interact with peers, and discover their own potential.
While they complete the simple activities, the
teacher is free to accomplish other tasks — at the
beginning of class, or whenever he or she needs a
few extra minutes to prepare.
The timeless principles of the 7 Habits include:
Be Proactive®
• Taking responsibility for your life.
Begin With the End in Mind®
• Defining your mission and goals.
Put First Things First®
• Prioritizing first things first.
Think Win-Win®
• Adopting a win-win attitude.
Seek First to Understand, Then to Be Understood®
• Listening to people sincerely.
Synergize®
• Working together.
Sharpen the Saw®
• Reenergizing and reassessing yourself.
Geared for students, the content is fun and straightforward.
The activities encourage students to express themselves in
thoughtful, creative, and personal ways, and are mostly related
to how they view everyday situations. Each concept and habit,
however, is loaded with meaning, helping to introduce and
teach critical behavioral and learning skills that student will
find useful throughout their lives.
The Choice Is Yours was developed from Sean Covey’s book
The 7 Habits of Highly Effective Teens, which features inspired
stories, artwork, and some activities to help students prepare for
their future.
No facilitator certification required.
98
The Choice Is Yours
SKU #
75568
The Choice Is Yours
Annotated Teacher’s Edition
Effective Teens Poster Set
Teacher annotations allow for optional
classroom discussions and variations to
each activity, if classroom
time permits.
Use The 7 Habits of Highly Effective Teens
poster set to create a positive learning
environment that encourages personal
leadership in your students.
Product Name
USD
The Choice Is Yours Annotated
Teacher’s Edition
The Choice Is Yours
Activity Guide*
Based on the concepts found within the
best-selling book The 7 Habits of Highly
Effective Teens by Sean Covey, The Choice
Is Yours activity guide introduces students
to critical personal leadership skills while
reflecting on their approach to everyday
situations.
*Discounted when purchased with The 7
Habits of Highly Effective Teens paperback
book as a bundled set.
SKU #
75567
Product Name
USD
SKU #
75288
The Choice is Yours
Activity Guide
Product Name
USD
Teens Poster Set
SKU #
Product Name
USD
29664
99
The Decision Is Yours
™
The Decision Is Yours solution for teens helps students
reflect on their everyday lives and find inspiration to
deal with life’s most important decisions. At the core
of the program are five-minute student activities
based on the powerful, proven concepts behind The
6 Most Important Decisions You’ll Ever Make.
Fun and straightforward, the content and artwork is geared
specifically to engage and motivate high school students with
subject matter that is relevant to them at their current stage
in life. The concepts behind the activities, however, teach
critical behavioral and learning skills that students will need
throughout their lives.
Developed from Sean Covey’s book, The 6 Most Important
Decisions You’ll Ever Make, the program covers the big decisions:
Decision 1: School
Decision 2: Friends
Decision 3: Parents
Decision 4: Dating
Decision 5: Addictions
Decision 6: Self-Worth
Students can complete the activities independently, providing
the teacher with valuable spare time at the beginning of
class or whenever it’s needed. Supporting the program is an
Annotated Teacher’s Edition and poster set, which drive these
six essential decisions home.
No facilitator certification required.
100
Annotated Teacher’s Edition
The 6 Most Important
Decisions You’ll Ever Make:
A Guide for Teens 6-CD
Set (6 hours)
The Annotated Teacher’s Edition further
distills the key concepts and offers
optional classroom discussion and activity
extensions based on the student guide.
SKU #
Product Name
75392
The Decision Is Yours Annotated
Teacher’s Edition
In The 6 Most Important Decisions You’ll
Ever Make, Sean Covey helps teens use
the principles and habits he introduced
in The 7 Habits of Highly Effective Teens
and apply them in a practical guide.
USD
SKU #
Activity Guide*
75109
The Decision Is Yours activity guide follows a
well-researched instructional-design cycle,
and is simple enough to be completed by
students in a self-directed manner or can
be teacher-led.
75391
Product Name
USD
The 6 Most Important Decisions
You’ll Ever Make: A Guide for
Teens 6-CD Set (6 hours)
Decisions Poster Set
Use the 6 Decisions poster set to create
a positive learning environment that
encourages personal leadership in
your students.
*Discounted when purchased with The 6
Most Important Decisions You’ll Ever Make
paperback book as a bundled set.
SKU #
Product Name
USD
Activity Guide
Decisions You’ll Ever Make
Book
Using real stories from around the world,
Sean Covey covers the tough issues teens
face on a daily basis and offers strong
advice on how to make wise and
informed decisions.
SKU #
Product Name
USD
75052
You’ll Ever Make Paperback Book
SKU #
Product Name
75393
Poster Set
USD
101
Introduction to the 7 Habits of
Highly Effective College Students
™
Introduction to the 7 Habits of Highly Effective College
Students contains eight hours of instructional
material, perfect for teaching in a one-day
or modular format. Facilitators lead through
instruction, multimedia, and activities, providing
students with a comfortable forum in which to
reflect individually, apply the content, and get to
know each other better. The training is ideal for
curriculum classes, first-year experience, freshman
orientation, residence halls, service learning, student
athletes, and student leadership.
• Balance all aspects of college life.
• Set habits that lead to success.
• Focus on the things within their control.
• Develop and live by their Personal Mission Statement.
• Set goals and prioritize their activities.
• Develop relationships with faculty and advisors.
• Bond with other students in a culturally diverse campus
community.
• Commit to self-improvement and renewal.
Introduction to the 7 Habits of Highly
Effective College Students Facilitator Kit
PowerPoint® CD, program DVD, and bag.
SKU #
Product Name
74523 Introduction to the 7 Habits of
Facilitator Kit
USD
*
Self-certification:
102
Introduction to the The 7 Habits of
SKU #
74522
Introduction to the 7 Habits
of Highly Effective College
Students Participant
Guidebook
Effective People — Collegiate Edition
(Semester Format)
Must be Signature-certified.
Product Name
USD
Introduction to the 7 Habits
of Highly Effective College
Students Participant Guidebook
SKU #
74012
Product Name
USD
People — Collegiate Edition
College Student Planner/
Agenda
SKU #
Varies
Product Name
USD
College Student Planner/Agenda
introduction to the 7 habits
of highly effective college
students Facilitator Kit
103
The Leader in Me
™
The Leader in Me process helps develop the
essential life skills and characteristics students
need in order to thrive in the 21st century. The
Leader in Me is designed to be integrated into a
school’s core curriculum and everyday language
so it doesn’t become “one more thing” teachers
and administrators have to do. It becomes part of
the culture, gaining momentum and producing
improved results year after year.
The Leader in Me benefits schools and students in the
following ways:
• D
evelops students who have the skills and self-confidence
to succeed as leaders in the 21st century.
• Decreases discipline referrals.
• T
eaches and develops character and leadership through
existing core curriculum.
• Improves academic achievement.
• R
aises levels of accountability and engagement among
both parents and staff.
What is The Leader in Me process?
Teacher Experience
Establish a guiding vision, common language, and culture.
• Vision experience.
• The 7 Habits of Highly Effective People training.
• Implementation training.
Classroom Implementation
Reinforce through tools and resources:
• T
he Leader in Me Web community
www.TheLeaderinMe.org.
• S tudent Activity Guides for Lower/Upper
Elementary and Annotated Teacher’s Editions.
• The 7 Habits of Happy Kids poster set.
• The 7 Habits of Happy Kids book by Sean Covey.
• The Leader in Me book by Dr. Stephen R. Covey.
104
The Leader in Me
The Leader in Me
Schoolwide Solution*
The 7 Habits of
Happy Kids Book
Implementation of The Leader in
Me — including all teacher training,
classroom tools, and resources — is
approximately $25,000 for a school of
40 educators and 550 students. Pricing
varies with school size, and each school
and situation is unique. Please contact
your local client partner by calling
1-800-272-6839.Visit us at
www.TheLeaderinMe.org, or email
us at [email protected] to
learn more.
For the 7 Oaks friends, there is
always something to do. Whether
they’re singing along with Pokey
Porcupine’s harmonica or playing
soccer with Jumper Rabbit,
everyone is having fun and learning
all sorts of things. These seven stories
show how practicing the 7 Habits
makes this possible for the whole
7 Oaks community.
From learning how to take charge
of their own lives, to discovering
how balance is best, the 7 Oaks
friends have tons of adventures and
find out how each and every kid
can be a happy kid! Written by
Sean Covey.
*Classroom packages are also available.
Call 1-800-272-6839 for details.
SKU #
The Leader in Me Book
75630
Product Name
The 7 Habits of Happy Kids
Hardcover Book
The Leader in Me is the story of
extraordinary schools, parents, and
business leaders around the world who
are preparing the next generation to meet
the great challenges and opportunities
of the 21st century. Written by
SKU #
75670
Product Name
USD
The 7 Habits of Happy
Kids Poster Set
Based on the content of The 7
Habits of Happy Kids by Sean Covey,
these posters were created with your
elementary school students in mind.
This set includes seven 12’’ x 18’’
laminated full-color posters.
USD
The Leader in Me Hardcover Book
The Leader in Me
8-CD Set (9 hours)
The Leader in Me CD set is the story of
extraordinary schools, parents, and business
leaders around the world who are preparing
the next generation to meet the great
challenges and opportunities of the
21st century.
SKU #
Product Name
USD
75646 The Leader in Me 8-CD Set
(9 hours)
SKU #
75661
Product Name
USD
Poster Set
105
Law Enforcement Services
The reality of policing is that our officers serve
in the most challenging of environments — often
misunderstood, often criticized, and far too often
placed in circumstances demanding a split-second
decision out of which there can be no winners.
Too often, policing does the greatest harm to those
willing to take the oath and wear the badge.
After 20 years of working with law enforcement organizations
around the world, FranklinCovey has identified three basic
inputs for creating great organizations: great individuals, great
leaders, and great execution.
All of FranklinCovey products and offerings may be tailored
for policing audiences. Additionally, we have customized
the facilitator and participant materials for the following
workshops:
• The 7 Habits of Highly Effective People for Law Enforcement
• The Nobility of Policing training module
• L
eadership: Great Leaders, Great Teams, Great Results
for Law Enforcement
• L
eadership Foundations: A Workshop for Emerging
Leaders — Law Enforcement Edition
• Diversity-Centered Leadership
• The 7 Habits of Highly Effective Families for Law Enforcement
For more information about our law enforcement
solutions, call 888-576-1776 extension 75137, or go to
www.franklincovey.com/lawenforcement.
106
Law enforcement Workshop materials
People for Law Enforcement
Effective People for Law
Enforcement Participant Kit
(Three-Day)
Includes participant guidebook, participant
resource DVD, audio CD, door hanger,
Talking Stick, and Seven-Week Contract
booklet.
Based on the proven principles found in Dr. Stephen R.
Covey’s best-selling business book, The 7 Habits for Law
Enforcement will help make the law enforcement professionals
in your organization more effective.
Effective People for Law
Enforcement Facilitator Kit
SKU #
Product Name
75671
Includes facilitator guide, participant
kit, facilitator PowerPoint® CD, posters,
facilitator supplement pack, and bag.
Participant Kit
Online Benchmarks
The 7 Habits
Benchmark
Sample Report
SHM Workshop
February 26, 2008
Manager Report
SKU #
74939
Product Name
USD
Facilitator Kit
*
SKU #
Program DVD
75021
Product Name
A 360º Benchmark assessment tool that
measures individual effectiveness/leadership
and provides an action plan for personal
development and measurable improvement.
Product Name
OEPMA9
Online Benchmark: Manager
OEPEB7
Online Benchmark: Associate
USD
OEPRA9R Online ReBenchmark: Manager
OEPRB7R
Required DVDs not included in the
facilitator kit, featuring over 30 videos
plus 6 optional clips for The 7 Habits
Signature Program.
SKU #
USD
Online ReBenchmark:
Associate
USD
Program DVD
107
The Nobility of Policing Training
Module (Four Hours)
Leadership: Great Leaders, Great
Teams, Great Results for Law
Enforcement (Three-Day)
An educational and inspirational session that teaches officers:
• The source of moral authority and influence.
This solution helps your leaders discover how to inspire trust
and build credibility with their people, define a clear and
compelling purpose, create and align systems of success, unleash
the talents and energy of a winning team, and achieve your
organization’s most critical priorities.
• T
he price of giving into cynicism on the officer and
the community.
• H
ow to reignite the passion to serve as guardians of
our community.
SKU #
75679
The Nobility of Policing
Facilitator Kit
Leadership for Law
guide, facilitator PowerPoint® CD,
program DVD, The Nobility of
Policing audio CD, and other
facilitator resources.
Includes facilitator guide, participant kit,
facilitator PowerPoint® CD, facilitator
resource DVD, posters, certification
guidebook, What the CEO Wants You
to Know book, The Speed of Trust book,
The Ultimate Question book, and bag.
Product Name
USD
Facilitator Kit
*
SKU #
75672
Product Name
USD
Leadership for Law Enforcement
Facilitator Kit
*
Participant Kit
Required DVD not included in the
facilitator kit, featuring 31 award-winning
videos for the Leadership program.
Includes participant guidebook, The
Nobility of Policing Audio CD, and
workshop tools.
SKU #
75675
108
Product Name
Participant Kit
USD
SKU #
Product Name
75040
USD
Leadership for
Law Enforcement
Participant Kit
Program DVD
CD, Leadership Contract, Leadership
Puzzle, 360° LQ (Leadership
Quotient) Assessment, and Leadership
Essentials book.
SKU #
75671
Product Name
Required program DVD not included
in the facilitator kit. Includes 14 awardwinning videos.
SKU #
75161
Product Name
USD
Program DVD
USD
Leadership for Law Enforcement
Participant Kit
Leadership
Foundations — Law
Enforcement Edition
Participant Kit
CD, implementation handbook, and
pocket reference card.
Leadership Foundations:
A Workshop for Emerging
Leaders — Law Enforcement Edition
SKU #
75673
(One-Day Workshop)
Leadership Foundations is a one-day workshop that helps
organizations prepare future leaders to take on larger roles and
responsibilities through teaching practical skills, useful tools,
and proven principles.
Product Name
USD
Leadership Foundations — Law Enforcement Edition
Participant Kit
Leadership
Foundations — Law
Enforcement Edition
Facilitator Kit
kit, facilitator PowerPoint® CD,
facilitator resource DVD, posters,
certification guidebook, facilitator
supplement pack, and bag.
SKU #
75674
Product Name
USD
Leadership Foundations — Law Enforcement Edition
Facilitator Kit
*
109
Diversity-Centered Leadership
Families for Law Enforcement
(One- or Two-Day Workshop)
The 7 Habits of Highly Effective Families for Law Enforcement
workshop helps law enforcement families acquire the skills and
tools to manage the unique pressures and challenges imposed
by the profession and become empowered, making them more
effective on the job and at home.
Foster an environment where law enforcement professionals
recognize the value of diversity and move beyond judgments
and bias to become role models of diversity leadership and
change. Embracing this concept is not only important to
complying with the law, but essential for building a highperformance agency.
Effective Families for Law
Diversity-Centered
Leadership Facilitator Kit
guidebook, facilitator PowerPoint®
CD, program DVD, certification
guidebook, and bag.
SKU #
75677
Product Name
guidebook, facilitator PowerPoint® CD,
program DVD, participant calendar,
The 7 Habits of Highly Effective Families
book, and bag.
USD
Facilitator Kit
*
SKU #
Product Name
Facilitator Kit
75676
Product Name
Effective Families for Law
Enforcement Participant
Guidebook
USD
SKU #
Product Name
110
*
SKU #
USD
USD
Audio CD (1 hour)
Law Enforcement Participant Calendar
SKU #
Product Name
An educational and inspirational session
that teaches from where personal power
and the ability to influence come.
Understand the price giving into cynicism
has on both the officer and community,
and reignite the passion to serve as
guardians of our community.
USD
SKU #
Product Name
75680
Audio CD (1 hour)
Stephen R. Covey.
SKU #
Product Name
USD
The Nobility of Policing:
Guardians of Democracy Book
This book takes an inspirational look
into the lives of law enforcement
professionals — the challenges, the
nobility, and the contribution of our
democracy’s guardians. It includes an
inspirational video.
USD
SKU #
Product Name
75663
The Nobility of Policing:
Guardians of Democracy
Hardcover Book
USD
The Nobility of Policing Suite
(Book and Audio)
This suite includes the book The Nobility
of Policing: Guardians of Democracy and The
Nobility of Policing audio CD.
SKU #
Product Name
75688
The Nobility of Policing Suite
(Book and Audio)
USD
111
DVDs/Videos, Books,
Audio CDs, and Tools
FranklinCovey has assembled a library of books,
audio sets, and DVDs/videos to support and
enhance our content offerings. Covering a broad
spectrum of authors and subjects, these materials
address many of the greatest challenges facing
organizations today.
Choose from a variety of formats best suited to your learning
style, including audio versions of our best-selling books and
programs, supplemental tools, and program modules such as
Everest — all from today’s industry experts and thought leaders.
DVDs/Videos
Effective People:
Foundational Principles
(1 hour 40 minutes)
The 7 Habits of Highly Effective People:
Foundational Principles is based on the
best-selling book, The 7 Habits of Highly
Effective People, authored by Dr. Stephen
R. Covey. Named the #1 most influential
business book of the 20th century
by CEO magazine, the book enables
readers to improve their individual and
organizational effectiveness by helping
them envision and create successful lives.
Now these same foundational principles
are illustrated in this video of Dr. Covey
teaching in an informal setting.
112
SKU #
Product Name
75541
People: Foundational Principles
DVD (1 hour and 40 minutes)
USD
DVDs/Videos
Everest: Creating Greatness
The incredible true story of the
unthinkable: one blind man’s courageous
quest for the summit of the tallest peak
in the world. Includes the award-winning
Everest video; 10-minute video meeting
opener, Leadership in the 21st Century,
with Dr. Stephen R. Covey; 10-minute
tonesetters; PDF facilitator guide; PDF
participant guidebook; and 16-slide
PowerPoint® presentation.
SKU #
Product Name
Celebrating Differences:
Mauritius
VHS VIDEO
ONLY
(Not available
in DVD)
USD
Celebrating Differences: Mauritius will teach
you how to create an environment where
individuals, teams, and organizations
achieve synergistic results through
valuing diversity. By implementing
the principles presented in this video
workshop, you and your associates will
attain greater personal, professional, and
organizational effectiveness. Includes
Discussion Leader’s Guide,VHS video,
and five participant guidebooks.
75382 Everest: Creating Greatness DVD
SKU #
Max & Max: Unleashing
the Potential in People…
and Dogs!
VHS VIDEO
ONLY
(Not available
in DVD)
Max & Max: Unleashing Potential
in People…and Dogs! is about
empowerment — creating the conditions
that nurture growth and development.
It will make you laugh. It will make you
think. It will help you create a more
fulfilling workplace. Includes Discussion
Leader’s Guide,VHS video, and five
participant guidebooks.
SKU #
Product Name
72948
Entire Kit (VHS Only)
72947
Additional Participant
Guidebooks (set of 10)
Product Name
USD
72946 Entire Kit (VHS Only)
72945
I Know Just What You Mean!
VHS VIDEO
ONLY
(Not available
in DVD)
USD
I Know Just What You Mean! Overcoming
Roadblocks to Effective Communication
shows how to improve interpersonal
effectiveness by learning to distinguish
between listening with the intent to
respond and listening with the intent
to understand. By implementing the
principles presented in this video
workshop, you and your associates will
become more effective in this vital
leadership skill. Includes Discussion
Leader’s Guide,VHS video, and five
participant guidebooks.
SKU #
Product Name
72942
Entire Kit (VHS Only)
72941
USD
113
VHS VIDEO
ONLY
(Not available
in DVD)
SKU #
Tearing Down Walls
Leading by Example
Tearing Down Walls: Managing Change
and Dismantling Barriers for Better Team
and Organizational Performance will help
you identify disabling obstacles between
individuals, teams, and organizations. By
implementing the action plans presented
in this video workshop, you and your
associates will begin the process of
removing obstacles to achieve increased
team and organizational performance.
Includes Discussion Leader’s Guide,VHS
video, and five participant guidebooks.
Leading by Example: Mentoring and
Coaching for Effective Leadership shows
that the deepest part of influencing
others is modeling — our individual
actions and others’ responses to our
example — and how to become more
trustworthy models. By implementing
the principles presented in this video
workshop, you and your associates
will learn the three sequential
components of long-lasting, legitimate
influence — influence that goes
well beyond mere mimicry — to
make permanent, positive changes
in leadership effectiveness. Includes
Discussion Leader’s Guide,VHS video,
and five participant guidebooks.
Product Name
VHS VIDEO
ONLY
(Not available
in DVD)
USD
72949
SKU #
Product Name
USD
72943
Books
understand each other. Written by
SKU #
114
SKU #
Product Name
29678
Hardcover Book
29677
Paperback Book
USD
Product Name
USD
Books
Living the 7 Habits Book
Effective Teens Miniature
Edition Book
In Living the 7 Habits:The Courage to
Change, Dr. Stephen R. Covey shows how
successful people have used these principles
to solve problems, overcome obstacles, and
change their lives. By showing how real
people have used the principles to thrive
in a changing world, he provides practical
guidance and powerful inspiration to
readers searching for a proven framework
for living a meaningful life.
SKU #
Product Name
22993
Living the 7 Habits
Paperback Book
In The 7 Habits of Highly Effective Teens, Sean
Covey did for teens what his famous dad did
for adults. This Miniature Edition provides
you with the essence of Sean’s wisdom, all in
his highly entertaining style. Learn how to
get control of your life, live from your
values, improve your relationships with
friends and family, make smarter decisions,
and increase your self-confidence. Find out
why these 7 Habits make all the difference
between a so-so and a resoundingly
successful life!
USD
SKU #
Product Name
27582
Teens Miniature Edition Book
SKU #
Product Name
Decisions You’ll Ever
Make Book
USD
Using real stories from around the world,
Sean Covey covers the tough issues teens
face on a daily basis and offers strong
advice on how to make wise and
informed decisions.
The 7 Habits Journal for
Teens Book
Chock-full of stories, engaging pictures,
stickers, and inspirational quotes, The 7
Habits Journal for Teens not only presents
Sean Covey’s life-changing wisdom in a
format that appeals to the youth of today,
but also provides space for them to reflect
on how those issues affect their own lives.
SKU #
75081
Product Name
USD
SKU #
Product Name
75052
You’ll Ever Make Paperback Book
USD
The 8th Habit: From
Effectiveness to Greatness
Book
A road map to help you find daily
fulfillment and excitement at work and at
home. Written by Dr. Stephen R. Covey.
USD
The 7 Habits Journal for
Teens Book
SKU #
Product Name
74656
Hardcover Book
74635
Paperback Book
USD
115
The 8th Habit Miniature
Edition Book
Principle-Centered Leadership
Book
This Miniature Edition provides a road map
to help you find daily fulfillment and
excitement at work and at home. Written
by Dr. Stephen R. Covey.
Learn the powerful principles Dr.
Stephen R. Covey has taught to many
of the world’s top executives and most
influential leaders. Align your organization’s
resources and structures to increase longterm performance and create a hightrust culture — the ultimate competitive
advantage.
SKU #
Product Name
32368
The 8th Habit Miniature
Edition Book
USD
SKU #
Everyday Greatness Book
71252
Dr. Stephen R. Covey teaches that every
individual has the potential for greatness,
and in this unique collection of stories
from Reader’s Digest, he adds commentary
to support the inspirational examples of
people living their best lives.
SKU #
Product Name
32265
Everyday Greatness
Hardcover Book
SKU #
71250
116
Product Name
Paperback Book
Hyrum Smith discusses natural laws that
govern all of us while we manage our
time — which, essentially, is managing
our life.
SKU #
Tired of working hard to beat the clock and
always losing? This book by Dr. Stephen
R. Covey with A. Roger and Rebecca R.
Merrill will tell you how to find balance,
fulfillment, and effectiveness by putting first
things first.
USD
The 10 Natural Laws of
Successful Time and Life
Management Book
USD
First Things First Book
Product Name
11405
Product Name
USD
The 10 Natural Laws of
Successful Time and Life
Management Hardcover Book
What Matters Most Book
In this powerful book, Hyrum Smith
outlines a simple but powerful formula to
help you identify your own deeply held
values — the most important priorities in
your life — and then doing something about
them in meaningful, everyday living.
USD
First Things First
Paperback Book
SKU #
Product Name
24254
What Matters Most
Hardcover Book
USD
Books
SKU #
29613
Life Matters Book
Good to Great Book
A. Roger and Rebecca R. Merrill affirm
that the key is in proactively creating a
dynamic, synergistic life balance between
work, family, time, and money. They say
the answer does not lie in some mechanical
“balance the scale” approach to work and
family or in trying to run between the
bases fast enough to touch them all in one
day. The answer lies in creating a dynamic
equilibrium in which work, family, time, and
money are all vital, richly rewarding, and
highly interrelated parts.
Using tough benchmarks, Jim Collins and
his research team identified a set of elite
companies that made the leap to great results
and sustained those results for at least 15
years. How great? After the leap, the goodto-great companies generated cumulative
stock returns that beat the general stock
market by an average of seven times in 15
years, better than twice the results delivered
by a composite index of the world’s greatest
companies, including Coca-Cola, Intel,
General Electric, and Merck.
Product Name
USD
Life Matters Paperback Book
SKU #
26127
Execution:The Discipline of
Getting Things Done Book
Larry Bossidy is one of the world’s most
acclaimed CEOs, a man with few peers
who has a track record for delivering results.
Ram Charan is a legendary advisor to senior
executives and boards of directors, a man
with unparalleled insight into why some
companies are successful and others are not.
Together they’ve pooled their knowledge and
experience into the one book on how to close
the gap between results promised and results
delivered that people in business need today.
Product Name
USD
Good to Great Hardcover Book
assumption that trust is merely a soft,
social virtue and instead demonstrates
that trust is a hard-edged economic
driver — a learnable and measurable skill
that makes organizations more profitable,
people more promotable, and relationships
more energizing. Written by Stephen
M. R. Covey.
SKU #
Product Name
USD
SKU #
26771
Product Name
USD
Execution: The Discipline
of Getting Things Done
Hardcover Book
The Ultimate Question Book
In this revolutionary management book,
Fred Reichheld reduces all business success
into one question: “Would you recommend
this business to a friend?” According to
Reichheld, this measure of customer
satisfaction should be at the heart of all
strategic decisions made by every company.
Learn how to use the “ultimate question”
to strengthen your business.
What the CEO Wants
You to Know Book
This book teaches the basic building blocks
of a business and helps readers understand
how their organization makes money and
operates as a total business. Written by
Ram Charan.
SKU #
SKU #
74723
Product Name
Know Hardcover Book
USD
31681
Product Name
USD
The Ultimate Question
Hardcover Book
117
To Do, Doing, Done Book
The 7 Habits of
Happy Kids Book
This book introduces a clear, four-step
process to managing projects. Written by
Lynne Snead and Joyce Wycoff.
SKU #
17652
Product Name
For the 7 Oaks friends, there is
always something to do. Whether
they’re singing along with Pokey
Porcupine’s harmonica or playing
soccer with Jumper Rabbit,
everyone is having fun and learning
all sorts of things. These seven stories
show how practicing the 7 Habits
makes this possible for the whole 7
Oaks community.
USD
To Do, Doing, Done
Paperback Book
The Breakthrough Factor Book
From learning how to take charge
of their own lives to discovering
how balance is best, the 7 Oaks
friends have tons of adventures and
find out how each and every kid
can be a happy kid! Written by
Sean Covey.
Ensure incredible results in all spheres of
life—in relationships, financial circumstances,
career decisions, physical health—by making
choices and arranging priorities around a
fruitful set of values and beliefs. Written
by Henry Marsh.
SKU #
19622
Product Name
USD
SKU #
75630
Paperback Book
Product Name
Hardcover Book
Let’s Get Real or Let’s Not
Play:Transforming the Buyer/
Seller Relationship Book
The Power Principle Book
This title teaches readers the core principles
of behavior that will dramatically affect their
lives and careers. The author shows readers
how to gain personal success while fostering
respect from those people they care most
about. Written by Dr. Blaine Lee.
SKU #
Product Name
Let’s Get Real or Let’s Not Play is based
on the unique process, skills, and tools
developed by the FranklinCovey Sales
Performance Group, and applied by
real sales leaders and salespeople around
the world.You will learn the power of
“getting real,” which the authors define
as being authentic, saying exactly what
you mean, and acting on your values.
Written by Mahan Khalsa and
Randy Illig.
USD
29662 The Power Principle
Paperback Book
The Leader in Me Book
The Leader in Me is the story of
extraordinary schools, parents, and
business leaders around the world who
are preparing the next generation to meet
the great challenges and opportunities
of the 21st century. Written by
SKU #
75670
118
Product Name
The Leader in Me Hardcover Book
USD
USD
SKU #
Product Name
75643
Let’s Get Real or Let’s Not Play
Hardcover Book
USD
Audio CDs
Audio CDs
The 7 Habits for Managers:
Managing Yourself, Leading
Others, Unleashing
Potential CD (70 minutes)
Effective People 15th
Anniversary Edition:
Powerful Lessons in
Personal Change
With sales of over 15 million copies
in 38 languages, this revolutionary
audiobook shows you how to achieve
peace of mind within and build trust
without by seeking the roots of human
behavior in character and by learning
principles rather than merely practices.
Read by Dr. Stephen R. Covey.
The 7 Habits for Managers includes a
powerful Q&A with Dr. Stephen R.
Covey answering some of managers’
toughest questions. Audio-only
program — this material is not available
in any other format. Read by Dr.
Stephen R. Covey.
SKU #
75122
SKU #
Product Name
75383 3-CD Set
USD
(3 hours)
29969 Unabridged 13-CD Set
USD
The 7 Habits for Managers:
Managing Yourself, Leading
Others, Unleashing Potential
CD (70 minutes)
(14 hours)
The 4 Imperatives of Great
Leaders 3-CD Set (3 hours)
The 7 Habits Signature Series
Great organizations are created by great
leaders — leaders who can unleash the
highest and best contributions of their
team toward their organization’s most
critical priorities. Dr. Stephen R. Covey
addresses the skills great leaders use to
see the world differently and do things
differently. This audio program teaches
listeners the 4 Imperatives of Great
Leaders, which are the critical, essential
functions for success.
This series of audios is based upon Dr.
Stephen R. Covey’s landmark book The 7
Habits of Highly Effective People. With the
Signature Series, you have the opportunity
to listen to Dr. Stephen R. Covey teach
the 7 Habits with never-before-heard
material and insights.
Each habit also sold separately:
SKU #
Product Name
Product Name
31550
The 7 Habits Signature Series
31543
Habit 1: Be Proactive CD
31544
Habit 2: Begin With the
End in Mind CD
31545
Habit 3: Put First Things First CD
31546
Habit 4: Think Win-Win CD
31547
Habit 5: Seek First to
Understand, Then to Be
Understood CD
31548
Habit 6: Synergize CD
31549
Habit 7: Sharpen the Saw CD
USD
SKU #
Product Name
75222
The 4 Imperatives of Great
Leaders 3-CD Set (3 hours)
USD
119
CD (1 hour)
5-CD Set (6 hours)
Executing strategic goals is the greatest
challenge in business today. FranklinCovey
has studied the topic of execution for
several years in thousands of teams and
in hundreds of organizations. This audio
program with Dr. Stephen R. Covey and
Chris McChesney teaches listeners the
principles, skills, and tools necessary to
execute flawlessly, again and again.
The Ultimate Question offers hands-on guidance
on how to distinguish good profits from bad
and move customers beyond mere “satisfaction”
to true loyalty. Read by the author.
SKU #
Product Name
75223
CD (1 hour)
SKU #
31795
Product Name
27002 4-CD Set
5-CD Set (6 hours)
Dr. Stephen R. Covey demonstrates that
Principle-Centered Leadership — a longterm, inside-out approach to developing
people and organizations — is key to
dealing with the challenges that face us
today.
FOCUS: Achieving Your
Highest Priorities (4 hours)
SKU #
USD
USD
The FOCUS workshop presents an
engaging and inspirational learning
experience and will change your life in ways
you never thought possible.
Product Name
SKU #
Product Name
USD
24729
USD
(4 hours)
The 8th Habit: From
Effectiveness to Greatness
(3 hours)
74509 Special Edition With Workbook
4-CD Set (4 hours)
4-CD Set (4 hours)
The 4 Disciplines of Execution teaches you
how to focus on your top priorities and get
the critical things accomplished.
The crucial challenge of our world today
is this: to find our voice and inspire others
to find theirs.
SKU #
Product Name
30657 3-CD Set
USD
(3 hours)
29968 Unabridged 13-CD Set
SKU #
Product Name
28898
4-CD Set (4 hours)
(14 hours)
USD
First Things First 3-CD Set
(3 hours)
This dramatically different approach
to time management transcends the
traditional prescriptions of “faster, harder,
smarter,” and more.
120
SKU #
Product Name
24727
First Things First
3-CD Set (3 hours)
USD
Audio CDs
Life Matters: Creating a
Dynamic Balance of Work,
Family, Time, & Money
4-CD Set (5 hours)
In this groundbreaking work, the Merrills
affirm that the key to balanced living is in
proactively creating a dynamic, synergistic
life balance between work, family, time, and
money. Read by the authors.
Effective Families 3-CD Set
(3.5 hours)
This audio program will help you solve
many family dilemmas.
SKU #
Product Name
USD
Families 3-CD Set (3.5 hours)
SKU #
74198
Product Name
USD
Life Matters: Creating a Dynamic
Balance of Work, Family, Time, &
Money 4-CD Set (5 hours)
The Speed of Trust
10-CD Set (12 hours)
The Speed of Trust CD set challenges our
age-old assumption that trust is merely a
soft, social virtue and instead demonstrates
that trust is a hard-edged economic
driver — a learnable and measurable skill
that makes organizations more profitable,
people more promotable, and relationships
more energizing. Read by the author.
Decisions You’ll Ever Make:
A Guide for Teens 6-CD
Set (6 hours)
In The 6 Most Important Decisions You’ll
Ever Make, Sean Covey helps teens use
the principles and habits he introduced
in The 7 Habits of Highly Effective Teens
and apply them in a practical guide.
Read by the author.
SKU #
75109
Product Name
SKU #
Product Name
75669
The Speed of Trust 10-CD Set
USD
(12 hours)
The Leader in Me
8-CD Set (9 hours)
USD
You’ll Ever Make: A Guide for
Teens 6-CD Set (6 hours)
The Leader in Me CD set is the story of
extraordinary schools, parents, and business
leaders around the world who are preparing
the next generation to meet the great
challenges and opportunities of the
21st century. Read by the author.
Effective Teens
Sean Covey applies the timeless principles
of the 7 Habits to teens and the tough
issues and life-changing decisions they face.
SKU #
Product Name
USD
75646 The Leader in Me 8-CD Set
(9 hours)
SKU #
Product Name
75648
2-CD Set (2 hours)
75298
Unabridged CD Set (7 hours)
USD
121
Effective Marriage
Tools
Big Rocks Kit
Based on the kit used in
the famous Big Rocks video
This audio program offers insights and
personal experiences in applying the 7
Habits to marriage and home.
SKU #
SKU #
Product Name
75384
Marriage 2-CD Set (2.5 hours)
USD
74919
Product Name
USD
Big Rocks Kit
This award-winning guide truly is
designed to help you write documents
that will achieve the results you expect
and need. It goes beyond the basics of
grammar and punctuation to address
design, graphics, style, and many other
aspects of writing.
How to Develop Your
Personal Mission Statement
2-CD Set (2 hours)
An audio CD featuring internationally
renowned Dr. Stephen R. Covey teaching
how and why to develop a Personal
Mission Statement. This will help you
become the powerful creative force of your
life and for good in the lives of others.
SKU #
Product Name
75573
USD
(With CD-ROM)
SKU #
75681
Product Name
USD
Bobblehead
How to Develop Your Personal
Mission Statement 2-CD Set
(2 hours)
A 7-inch bobblehead of Dr. Stephen R. Covey.
How to Develop Your
Family Mission Statement
2-CD Set (2 hours)
An audio CD featuring Dr. Stephen R.
Covey teaching how and why to develop
a family mission statement. It will help
you transform family life from a desperate,
miserable, day-to-day grind to a family life
rich with meaningful relationships.
SKU #
Product Name
75682
How to Develop Your Family
Mission Statement 2-CD Set
(2 hours)
122
USD
SKU #
75575
Product Name
Bobblehead
USD
Coming Soon!
PlanPlus Online
TM
Get Organized, Focus On Priorities,
Accelerate Productivity
Access your data anytime, anywhere, from any browser or smartphone
with PlanPlus™ Online.
PlanPlus™ Online is a secure Web-based application that provides planning, sales management,
customer relationship management (CRM), team collaboration and process management for small
and medium-sized businesses via the Internet. Its familiar planner-like interface is based on
FranklinCovey’s renowned planning and time management methodology.
• Access—from any internet connection including your smartphone
• Secure System—to keep your data safe
• Quickly Prioritize & Delegate—with unique task-management tools
• Easily Integrate—your e-mail with planning tools
• Task Delegation—to anyone via e-mail
• Calendar Sharing—with your team or family
PlanPlus™ Online is coming soon!
For more information, please contact your FranklinCovey Client Partner.
123
Custom Client Solutions
Make it yours
Whether you need a program customized or require
a new product developed for your organization,
Custom Client Solutions has the proven process to
build the perfect solution.Your specific objectives
for the training, budget, and training volume are our
first consideration for the type of customization we
would recommend.
Customization builds upon existing FranklinCovey content
and your organization’s unique content by using the 4DL
process to deliver results. This five-step process lowers
development costs and improves ROI.
The 4DL Process
FranklinCovey’s Custom Client Solutions group uses a fivestep process that delivers results, lowers development costs, and
improves ROI.
1
DIAGNOSE
3 DELIVER
LEARN
DESIGN
2
DEVELOP
4
Diagnose
• Overview key stakeholder needs.
• Identify challenges and logistics.
• Identify audience, culture, budget, timeline, and
success measures.
124
Custom Client Solutions
Design
Deliver
• Clarify learning objectives and priorities.
• Training delivered by training professionals.
• Confirm audience and stakeholder needs.
• Brainstorm content alignment with learning objectives.
Learn
• Gather post-project feedback.
Develop
• Define areas of improvement and incorporate into
the process.
• Create content for all deliverables.
• Facilitate client reviews.
• Incorporate changes.
• Prepare final materials.
Custom Client Solutions offers customization of FranklinCovey curriculum and planners at the following levels:
Level 1
Level 2
Level 3
Level 1 Customization—
Customize FranklinCovey
curriculum to reflect your brand.
Enhance the relevance of the
materials to your learners.
Add learning segments unique
to your organization and culture.
• Add your company logo
(co-brand), name, and
corporate colors.
• Make slight modifications to
select examples or case studies.
• Add your mission, vision, and
values.
• Make slight modifications to
the timing of the program.
In addition to the Level 1
customization:
• Modify exercises, examples,
case studies, and application
materials.
• Add graphics.
• Create additional instructions
in the facilitator guide to
match changes to participant
materials.
• Create and modify PowerPoint®
slides to match changes to
participant materials.
In addition to Levels 1 and 2
customization:
• Create new content.
• Combine content from several
FranklinCovey workshops into
one program.
• Combine FranklinCovey
content with your own
corporate training content.
• Research and collect new data
and content to create up-tothe-minute training.
logo
Our Mission
logo
Our Mission
logo
logo
logo
logo
Our Mission
logo
logo
logo
125
Looking for scientific proof
that FranklinCovey solutions work?
The Center for Advanced Research (the Center)
conducts research independently of the sales arm of
FranklinCovey. Headed by Professor and Fulbright
Scholar Dean W. Collinwood (Ph.D. University of
Chicago, M.Sc. University of London), the Center’s
team of Ph.D.s and MBAs evaluates the impact
of FranklinCovey training on individuals and
organizations around the world — and publishes the
results on a public website.
Where can you obtain these
and other proofs?
All of our published results are available on our
website at www.franklincoveyresearch.org. This
website is open to the public and no user ID or
password is needed to access it.
CASE-STUDY EXAMPLE
The 7 Habits Reduces
Employee Turnover
The British retail company Welcome Break
was plagued with excessively high employeeturnover rates. The numbers below show
turnover in four of the stores. Before
FranklinCovey training, the average turnover
approached 50 percent (48.8%), with one
of the stores losing 61 percent (61.3%) of
its employees every year. After training in
The 7 Habits of Highly Effective People and
Leadership: Great Leaders, Great Teams, Great
Results, turnover in the same stores dropped
to an absolute average of 35 percent. Two
stores lowered their turnover rate by over
22 percent, and the four-store average
improvement was –13.5 percent.
PreFranklinCovey
PostFranklinCovey
Change
A
61.3%
38.8%
–22.5%
B
38.5%
37.6%
–0.9%
Store
C
38.5%
30.3%
–8.2%
D
56.8%
34.6%
–22.2%
Average
48.8%
35.3%
–13.5%
View the full case study “Welcome Break in
the U.K.” at www.franklincoveyresearch.org.
126
The Center for Advanced Research Homepage
On our homepage, you can search by keyword,
by problem to be solved, by type of organization
or industry, by FranklinCovey solution, by type of
document, or by language.You will notice that many
of our items are available in eight languages and
come as full case studies, short success stories, videos,
podcasts, white papers, or special reports. There are
currently over 100 items available.You can download
the items as pdf files, view the videos, or listen to the
podcasts for free.
Each article or video comes with a short description.
This will help you decide if the item fits your
organization without having to read or view the
entire case study, success story, video, podcast, white
paper, or special report.
Center for
Advanced Research
Guest Satisfaction at
Gaylord Opryland
The Center for
Advanced Research
has documented
the power of The 4
Disciplines of Execution
to improve guest satisfaction scores at a hotel in
Tennessee, U.S.A. Guest satisfaction scores were a
low 43 percent before the FranklinCovey training
and rose to 64 percent after the 4 Disciplines process
was implemented.
Article Description Page
From our case-study example, you saw that hard
data supports the claim that FranklinCovey solutions
helped Welcome Break with its “churn” problem.
What other topics are covered by
the Center’s research efforts?
Read some of our studies to find out more:
The Effects of 7
Habits Training on
Perceived Change at
California University
of Pennsylvania
The Center for
Advanced Research
has documented
the positive impact (statistically significant at
[p>.001]) of the 7 Habits on the faculty and campus
culture, especially productivity, of a university in
Pennsylvania, U.S.A. The Center also reported
that “learning a common language/vocabulary in
the training resulted in enhanced communication
throughout the organization.”
To read the full doctoral-dissertation summary, type
“The Effects of 7 Habits Training on Perceived
Change at California University of Pennsylvania” in
the keyword search area on our website:
You can see the dramatic improvements by typing
“Guest Satisfaction at Gaylord Opryland” in the
keyword search area on our website.You can read
the case study in English, Spanish, or even Japanese,
or view a 12-minute video.
How do we gather our data?
One way is through Custom Surveys, or surveys
uniquely designed to assess specific characteristics
of your organization. Custom Surveys are crafted
with exacting precision using the best survey
methodologies. They are usually taken online, and
your organization will get back useful reports and
prescriptive guidance. We encourage you to propose
a Custom Survey for your organization or team.
Contact the Center for Advanced Research for
pricing and process help at (801) 817-6109.
www.franklincoveyresearch.org
127

The 7 Habits of Highly Effective Families

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