My eBrochure - Trotamundos

My eBrochure
Introduction
3 The Contiki Way
4 Only Contiki
Your Tours
5 Kiwiana Panorama
(Auckland to
Christchurch - From
October 2014) (Ends in
Christchurch)
Other Stuff
10 Got a Question
11 Booking Conditions
My eBrochure / 01 July 2014 / 2
My eBrochure / 01 July 2014 / 3
My eBrochure / 01 July 2014 / 4
Kiwiana Panorama (Auckland to
Christchurch - From October 2014) (Ends in
Christchurch)
18 days
Feed your adrenaline cravings - relaxation is overrated!
Blackwater raft in Waitomo before you hit Rotorua. 'Zorb' or
luge then chill out in a Polynesian spa! Have a h�ngi, cruise
Lake Taupo then head to the adventure Capital of the World,
Queenstown where you’ll take a spin on the Shotover Jet. Ever
tried bungy jumping or canyon swinging? Now 's the time! Get
into Queenstown's legendary nightlife before the good times end
in Christchurch.
You will visit
New Zealand
Highlights
Waitomo / Only Contiki: Entry to the Otorohanga Kiwi House & Native Bird Park / Enjoy a traditional Kiwi BBQ or pub dinner (seasonal) Rotorua / Visit the Agrodome to see the world-renowned Sheep Show / Guided tour of the 'Sulfur City', Rotorua / Only Contiki: Traditional Maori
h�ngi dinner & dance performance / Only Contiki: Locally guided tour of Ohinemutu Village / See Rotorua's bubbling geothermic mud pools
Huka Falls / Visit the mighty Huka Falls Taupo / View Lake Taupo, New Zealand's largest lake Tongariro National Park / Dramatic drive
along the Desert Road, through the volcanic landscape made famous in "The Lord of the Rings" / See the active volcano Mt. Ruapehu Wellington
/ Orientation tour of Wellington, including Mt. Victoria / VIP entry to one of Wellington's hottest nightspots / See more of the sights made
famous in the "The Lord of the Rings" / Visit Mt. Victoria & enjoy the panoramic views Kaikoura Coast / Spectacular drive along the Kaikoura
Coast & visit to a seal colony Picton / Drive through New Zealand's largest wine growing region Haast Pass / Drive through Haast Pass &
see Thunder Creek Falls Wanaka / Only Contiki: Get cerebral with a visit to Wanaka's Puzzling World! Arrowtown / Explore tiny Arrowtown
Queenstown / Only Contiki: Set your pulse racing with a hair-raising ride on the Shotover Jet / VIP entry to one of Queenstown's hottest
nightspots / Stop at AJ Hackett's Kawarau Bridge Alexandra / Stop in Alexandra in Central Otago Dunedin / Only Contiki: Tour & tasting at
the iconic Speight's Brewery / See Baldwin Street, the world's steepest street Moeraki / Visit the impressive Moeraki Boulders Oamaru / Stop
at Oamaru & Benmore Dam Lake Ohau / See Mt. Cook across the beautiful blue glacial Lake Ohau Lake Tekapo / Stop at Lake Pukaki, Lake
Tekapo & Geraldine / See the historic Church of the Good Shephard Christchurch / Pick up a treat at NZ's famous Cookie Time factory Itinerary
Day 1 Arrive Auckland
Arrive in Auckland & check into the Mercure Hotel Auckland from 2:00pm. The rest of the afternoon is free for you to explore! Meet your
fellow travelers & Tour Manager this evening.
Accommodations: Hotel
My eBrochure / 01 July 2014 / 5
Itinerary (continued)
Day 2 Auckland to Waitomo
Kia Ora! Meet up with your Contiki Crew in Auckland, New Zealand’s largest and most cosmopolitan city. Surrounded by volcanoes, islands and
a stunning harbour, you’ll soon understand why this is the “City of Sails” and was once home to the America’s Cup.
We drive through the lush farmlands of Waikato – an area that produces many of New Zealand’s best rugby players for the All Blacks. On the
way we'll stop off for an included visit at Otorohanga's Kiwi House to check out New Zealand's national bird. This shy creature only comes out
at night - the nocturnal enclosures at the Kiwi House mean you're guaranteed to see one. If you're lucky you'll also get to spot a tuatara - a true
'living fossil' reptile that pre-dates the dinosaurs!
Next up is Waitomo and the Waitomo Caves. Famous for their incredible limestone formations and glowworms, the caves are a stunning
subterranean world. You’ll see the Glowworm Grotto, where the cave roof is covered with twinkling insects. For adventure, you can head deeper
into the caves in an optional activity and see them either on foot or by tubing down an underground river.
Tonight, it’s a true Kiwi BBQ dinner and a visit to a typical country pub. Kick back with your friends and some of the locals. Maybe try out the
local beer – it’s good!
Accommodations: Hotel
Meals: Breakfast (1) day, Dinner (1) day
Day 3 Waitomo to Rotorua
This morning, we stop at the Agrodome farm show for an interactive introduction into farming and agriculture, which is New Zealand’s main
industry. You’ll see sheep-shearing and watch an impressive sheepdog demo. These dogs are highly-trained and skilled at controlling livestock.
For some crazy ‘Kiwi ingenuity’, try our zorbing optional. It’s an activity where you get inside a huge plastic ball and roll down a 200m hill, either
by yourself or with a friend.
Later, we pull into Rotorua, famous for its spurting geysers, boiling mud pools, hot springs and ‘interesting’ sulfur smell.
Rotorua is an important hub of Maori culture. To recognise this, we have an optional authentic cultural experience, complete with a fantastic
Maori h�ngi dinner and traditional dance concert. Some of the foods you can try from the h�ngi are sweet potato and chicken cooked on hot rocks
in an underground pit – just as they have been for centuries. Listen to stories, songs and chants while learning about ancient Maori mythology
and beliefs.
Accommodations: Hotel
Meals: Breakfast (1) day, Dinner (1) day
Day 4 Rotorua
This morning, get an insider look at New Zealand’s unique Maori culture & history as we tour Rotorua’s famous Ohinemutu Village with
our expert local guide. You’ll learn all about the history of the Maori people, their customs & traditions, plus have the opportunity to ask
questions & learn as much as possible about this amazing spot – it’s the perfect way to get in the know.
With the rest of the day free to explore the way you want, you can advantage of the city's awesome thermal environment & treat yourself
to a spa treatment or massage. Our tip: With so much buzz around the amazing thermal mud treatments found here, we love picking up some
products to take home as a gift (or for ourselves!). There are loads of other ways to spend your time too if adrenalin is more your thing, like getting
views of the city from a gondola, then speeding down a hill on a luge, or getting a splash as you raft the Kaituna River – the options for things
to keep you busy in Rotorua are endless.
Or, if chilling out is more of what you’re into, then or hit up a café for a flat white coffee or make tracks to the shops for a spending spree.
Accommodations: Hotel
Meals: Breakfast (1) day
Day 5 Rotorua to Lake Taupo
On the way to Taupo, a visit to the raging Huka Falls will impress. Tonnes of water surge over these falls at a rate of 220,000 litres (58 000 gallons)
per second.
It’s only a short drive today to the popular low-key resort town of Taupo. Here, there’s some of the best trout fishing in the country and some of
the most amazing long-distance views of Tongariro National Park’s three volcanic peaks.
Cap off your day with our optional dinner cruise out on New Zealand’s largest lake – Lake Taupo - where you can also have a go at fishing!
Later, back on land, play some pool at one of Taupo’s lakeside bars.
Accommodations: Hotel
Meals: Breakfast (1) day
Day 6 Lake Taupo to Wellington
Spot the dramatic volcanic landscapes that were used as backdrops in "The Lord of the Rings" films today, when we drive past World Heritagelisted Tongariro National Park. The park is also home to the still active volcano, Mt. Ruapehu, which doubles as NZ’s biggest ski field.
Next stop – the capital city of Wellington. It’s the country’s political centre and cultural core with funky shops, fringe festivals, galleries, as well
as a huge amount of cool café
s and bars.
My eBrochure / 01 July 2014 / 6
Itinerary (continued)
The peak of Mt Victoria gives an amazing overview of the windy city. Take in the sweeping views of pretty beaches, narrow streets, and weatherworn Victorian houses.
Tonight, enjoy an optional dinner with the group in the heart of the downtown area, which has a great, lively atmosphere and plenty of cutting
edge restaurants and bars.
Accommodations: Hotel
Meals: Breakfast (1) day
Day 7 Wellington
You’ve got a full day to discover Wellington – its compact centre is perfect for exploring on foot.
Walk alongside the harbour or visit the innovative Te Papa Museum for a look into New Zealand history and culture.
You could take a walk around New Zealand’s political heart by visiting some of its government buildings. Take in the iconic ‘Beehive’ building
& its distinctive shape, which was specially designed to cope in case of an earthquake.
You could hang out on alternative Cuba Street, watch street performers or rummage through some of the surrounding retro stores. If you’re
hungry, try out some of the great ethnic foods you can find in this multi-cultural city, like sushi, Thai, kebabs and Italian gelatos.
For something different, learn about the age-old art of tattooing at the Tattoo Museum. From traditional Maori moko (face tattoos) through to
colourful contemporary designs. There’s even a tattoo parlour on site if you’re game!
Accommodations: Hotel
Meals: Breakfast (1) day
Day 8 Wellington to Christchurch
Jump on the Inter-Island ferry and leave the North Island behind. The South Island means a complete change of scenery with loads of wild nature.
Cruise through the gorgeous Marlborough Sounds, where thick forested peaks rise straight up from the sea. It’s a camera-friendly spot with
picturesque inlets, remote coves and tiny beaches that dot the islands. You’ll also see some old wooden baches (New Zealand holiday houses)
and boat jetties. After the cruise, it’s another jaw-dropping drive to Kaikoura, via Marlborough’s wine country. We travel on to the wild, rugged
east coast and stop at a seal colony, before passing through Kaikoura. This seaside settlement is known for whales, dolphins and delicious, fresh
crayfish sold from roadside vans. The coach cuts across the Canterbury Plains to Christchurch.
Accommodations: Hotel
Meals: Breakfast (1) day
Day 9 Christchurch to Franz Josef Glacier
After a leisurely start to the day we begin our journey west through stunning Arthur’s Pass, following an old trade route. The dense native forest,
alpine atmosphere and crystal clear rivers give the area its pioneer feel. We’ll stop in at the former gold rush town of Hokitika on the West Coast.
It’s great for a look into a traditional Maori art. Watch authentic carvers work with New Zealand greenstone (jade) and learn about the importance
of this stone. You could even pick up a piece to take home. Sticking to the untamed coastline, we arrive in the Westland National Park. Franz Josef
is our stop for the night, a town where lush bush land and glaciers almost reach the sea.
Accommodations: Lodge
Meals: Breakfast (1) day, Dinner (1) day
Day 10 Franz Josef Glacier
This morning, get physical and pull on your crampons, grab an ice-pick and head out onto the ice of either the Franz Josef or Fox Glacier. On this
optional activity, you’ll learn about how these glaciers came about with our professional Local Guides.
Otherwise, you can get a bird’s eye view over these icy formations and sweeping vistas in an optional helicopter ride.
Accommodations: Lodge
Meals: Breakfast (1) day
Day 11 Franz Josef Glacier to Queenstown
Relax on the coach, chat with friends and take in the stunning scenery of the Haast Pass & Thunder Creek Falls as we head down to
Queenstown.
Cruise past remote beaches and the coastal dunes of the west coast before hitting Haast Pass. Ancient rainforests, small glaciers and waterfalls
give this area its unique atmosphere. There’s even more scenery changes when we cross the Southern Alps and enter the region of Otago, with
its golden grasslands, cliffs and hills.
Next up: Queenstown, the adventure capital of the world. This is one high-energy destination that has something for everyone. From jet boat
rides to fantastic local food, gorgeous countryside and the world’s most southern wineries, the list really is endless.
Accommodations: Hotel
Meals: Breakfast (1) day
My eBrochure / 01 July 2014 / 7
Itinerary (continued)
Day 12 Queenstown
This morning, you’ll take a ride on ‘The world’s most exciting jetboat’ the iconic Shotover Jet! Hold on tight - speeding down the Shotover River on
a jetboat amongst the fierce canyon walls (so close you could probably touch them) is a thrilling experience & getting a pic to take home of
the group in action is a must. Next up, legendary Queenstown! This traveller favourite is world renowned as the home of action & adrenalin
& needs no introduction – your time here is guaranteed to be epic, no matter what you choose to do.
The nightlife here is equally as awesome as its adrenalin fixes & with VIP entry to one of the town’s hottest nightspots you're sure the start
the night out right.
Accommodations: Hotel
Meals: Breakfast (1) day
Days 13-14 Queenstown
With two more days here, you’ve got time to try out adrenaline-pumping activities, to take it easy with a glass of local wine or beer and of course,
to party – something Queenstown is known for.
There’s also the option to take advantage of our explore more highlight optional – your chance to experience the stunning Milford Sound.
Milford Sound is one of New Zealand’s gems. This slice of paradise has been voted one of the world’s top destinations & is known around the
world for its gorgeous waters & stunning scenery. Set in Fiordland National Park, Milford Sound is a UNESCO World Heritage listed site so get
ready for the epic scenery – high mountains rise straight out of the sea and waterfalls pour down sheer cliffs into the deep, dark waters of the fiord.
You’ll get the ultimate angle on this natural wonder from the water when we cruise – you’ll learn about this jaw-droppingly beautiful region
from the on-board nature specialist. You’ll get a really good look around the area and up close to its more hidden spots.
You can chill out and enjoy the scenery on deck & hopefully you’ll get a chance to spot seals, dolphins, whales and penguins.
Choose to take a coach over, then jump on a boat & cruise this stunning spot then head back to Queenstown on the coach. Or, if you’re
feeling up for it, there’s the option to fly back to Queenstown too.
Walk around the quaint town, hit the shops or head down to the lake for beautiful views of the surrounding mountain ranges, fittingly called
The Remarkables. Board the old steam boat, the TSS Earnslaw, for a lake cruise and see it all from the water.
For adrenaline junkies, there’s bungy jumpy, sky diving, jet boating, canyon swinging and quad biking. In fact there are so many adventure
activities in Queenstown that you couldn’t do them all in the 2 days if you tried. For those who like to keep their feet planted firmly on the ground,
take an easy-going hike or push yourself with a tougher trail.
Pumping at night, Queenstown is the place to hit some of New Zealand’s best bars and clubs. With cool cocktail bars, old-style pubs and plenty
of clubs, there is so much to choose from.
Accommodations: Hotel
Meals: Breakfast (2 days), Dinner (1 day)
Day 15 Queenstown to Dunedin
It’s time to jump on the coach as we head to New Zealand’s student hub, Dunedin. This really is the city that looks old, but definitely thinks young!
Originally a Scottish settlement, you’ll see references to the city’s past dotted throughout the city.
This afternoon arrival we’ll visit the iconic Speight’s Brewery for a look at how this iconic Kiwi brew is made. As you tour the brewery with our
guide, learn about the brewing process of this much loved Southern Ale. You’ll finish up with a few tasters so you’ll discover for yourself why
the locals love it so much!
Dunedin night life goes off, so later, why not take it up a level & head to some of the local night spots for a taste of how partying is really
done! Ask your Tour Manager for some tips on where’s hot to head, or make your way to one of the local favourites around the Octagon – there’s
a huge variety of places to head for a fun night out.
Accommodations: Hotel
Meals: Breakfast (1) day
Day 16 Dunedin to Lake Ohau
Before we farewell Dunedin we’ll head to the base of Baldwin Street, the world’s steepest street, for a look at the sheer angle.
It’s time to hit the road, via Moeraki for a look at these massive boulders located right on the beach. It’s hard to believe these impressive structures
really are natural & they make for some pretty cool pics to show off to your mates.
We jump back on the coach & head to historic Oamaru, with its cute old buildings, many of which are made out of it’s own stunning white
Oamaru stone. We’ll stop at Benmore Dam for a look at this impressive structure & maybe spot some gliders – it’s one of the world’s premier
spots for this pretty cool sport. Later we reach our overnight stop – a lodge by one of the South Islands stunning lakes, Lake Ohau.
Accommodations: Lodge
Meals: Breakfast (1) day, Dinner (1) day
Day 17 Lake Ohau to Christchurch
Kick start the day with a spectacular optional glacier flight over Mt Cook. Later, we’ll stop off to see the intense milky blue waters of glacially-fed
Lake Tekapo, before travelling back through the MacKenzie country to Christchurch.
Make your last night on tour one to remember and enjoy a fun night out with your friends!
My eBrochure / 01 July 2014 / 8
Itinerary (continued)
Accommodations:
Meals: Breakfast (1) day
Day 18 Finish Christchurch
Say a final farewell to your new friends as your trip ends this morning after breakfast.
Accommodations:
Meals: Breakfast (1) day
What's Included
Dates & Rates
Departs
08 Oct 2014
16 Oct 2014
24 Oct 2014
01 Nov 2014
09 Nov 2014
17 Nov 2014
25 Nov 2014
03 Dec 2014
07 Dec 2014
11 Dec 2014
15 Dec 2014
19 Dec 2014
23 Dec 2014
27 Dec 2014
31 Dec 2014
04 Jan 2015
08 Jan 2015
12 Jan 2015
16 Jan 2015
20 Jan 2015
24 Jan 2015
28 Jan 2015
01 Feb 2015
05 Feb 2015
09 Feb 2015
17 Feb 2015
25 Feb 2015
05 Mar 2015
13 Mar 2015
21 Mar 2015
06 Apr 2015
22 Apr 2015
30 Apr 2015
08 May 2015
24 May 2015
09 Jun 2015
25 Jun 2015
03 Jul 2015
11 Jul 2015
19 Jul 2015
27 Jul 2015
12 Aug 2015
28 Aug 2015
05 Sep 2015
13 Sep 2015
21 Sep 2015
29 Sep 2015
Returns
25 Oct 2014
02 Nov 2014
10 Nov 2014
18 Nov 2014
26 Nov 2014
04 Dec 2014
12 Dec 2014
20 Dec 2014
24 Dec 2014
28 Dec 2014
01 Jan 2015
05 Jan 2015
09 Jan 2015
13 Jan 2015
17 Jan 2015
21 Jan 2015
25 Jan 2015
29 Jan 2015
02 Feb 2015
06 Feb 2015
10 Feb 2015
14 Feb 2015
18 Feb 2015
22 Feb 2015
26 Feb 2015
06 Mar 2015
14 Mar 2015
22 Mar 2015
30 Mar 2015
07 Apr 2015
23 Apr 2015
09 May 2015
17 May 2015
25 May 2015
10 Jun 2015
26 Jun 2015
12 Jul 2015
20 Jul 2015
28 Jul 2015
05 Aug 2015
13 Aug 2015
29 Aug 2015
14 Sep 2015
22 Sep 2015
30 Sep 2015
08 Oct 2015
16 Oct 2015
Twin Land Only
$3270.00
$3270.00
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$3270.00
$3330.00
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$3290.00
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$3290.00
$3270.00
$3270.00
$3270.00
$3270.00
$3270.00
$3270.00
$3270.00
$3270.00
$3270.00
$3270.00
Single Land Only
$4174.00
$4174.00
$4174.00
$4174.00
$4174.00
$4234.00
$4234.00
$4234.00
$4234.00
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$4234.00
$4194.00
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$4194.00
$4174.00
$4174.00
$4174.00
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$4174.00
$4174.00
$4174.00
$4174.00
$4174.00
$4174.00
My eBrochure / 01 July 2014 / 9
Got a Question?
What’s included?
What’s included?• Coach, train, air transfers & ferry transport as
specified. • Accommodation, breakfast & evening meals as detailed
under ‘What’s included’ on tour pages. • Sightseeing as detailed in
the itineraries on tour pages. Unless specified, entrance fees are not
included. • Experienced crew as detailed on tour pages.
What’s not included?
What’s not included?• Personal expense money. • Visas, personal
insurance, medical fees. • Sightseeing, visits & entrance fees other than
those specified on tour pages. • Optional excursions & activities such
as white water rafting, gondola rides, etc. • Lunches (unless specified
under “What’s included”) & some dinners.
Are flights included?
Are flights included?All flights on specified tour itineraries are included
as part of the tour price. External flights to and from the tour are not
included.
Will I get more information?
Will I get more information?Upon receipt of final payment, your
documentation will be released prior to your departure. You’ll receive
a copy of Contiki’s ‘Travellers Guide’ – an information book about
your holiday. You’ll also receive a comprehensive day-by-day itinerary
including full details & costs of all optional excursions available on
your tour. Your FREE Contiki document wallet & luggage tag* will be
sent to you with your travel documents. The wallet is a safe place for
your tickets & passports. Contiki reserves the right to substitute an
alternative travel accessory for the Contiki document wallet.
How much money do I need?
How much money do I need?You should be able to use debit &
credit cards for most items. You’ll need to allow enough money to
cover lunches, some dinners, souvenirs, shopping, drinks, optional
excursions & activities, entrance fees to attractions & evening
entertainment. It is advisable to start your tour with some cash in local
currencies.
Explore More Optional Activities
Explore More Optional ActivitiesOptionals are arranged and paid for
on tour. By leaving the final decisions until then you can choose at the
same time as your new friends. You’ll get great value as we get you
great rates and your Tour Manager can offer personal advice. Some
activities are seasonal and weather dependent as well. How do I pay?
You pay on tour in cash in local currency.>
Brochure authenticity
Brochure authenticityThe information given & literature produced by
Contiki has been compiled with care & is published in good faith.
Sometimes, because of circumstances outside our control, we have to
alter some excursions due to seasonal closing or repairs to buildings,
etc., especially early or late in the season. If this happens, alternatives
will be arranged.
Am I expectedto tip on tour?
Am I expectedto tip on tour?Every country in the world has different
tipping policies & in Europe, within service industries, tipping is
common practice.Tipping is totally optional & only given if you feel the
service has exceeded your expectations. Your Tour Manager will assist
you with any questions about this. On tours to Asia all tipping for local
guides & drivers is included as part of the local payment. If you think
your Contiki team have done an exceptional job then you may wish to
tip them. This is entirely discretionary – it’s completely up to you.
Contiki check-in
Contiki check-inBooked your tour? Check in before you go - it'll take you
less than 5 minutes and you can skip the paperwork when you start
your tour. Plus, you'll also have access to your essential tour info on
your Contiki profile.
How much luggage can I bring?
How much luggage can I bring?On all tours, except European Camping
tours, luggage is restricted to a maximum suitcase size of 73cm x
50cm x 25cm (29” x 20” x 10”) & maximum weight of 20 kg (44lbs)
plus one small hand/day bag that can go on the coach with you. On
European Camping tours the maximum suitcase size is 70cm x 45cm
x 23cm (28” x 18” x 9”) again with a maximum weight of 20 kg (44lbs).
Contiki reserves the right to refuse to accept larger suitcases on tour.
On European Concept tours & European Camping tours, you’ll need a
sleeping bag & towel which can be purchased from Contiki in London,
if necessary. On Ski Holidays you may bring one pair of ski boots &
skis or a snowboard. Baggage is carried at the owner’s risk & baggage
insurance is strongly recommended. If your tour includes a flight you
are also subject to airline baggage restrictions.
Do I need vaccinations?
Do I need vaccinations?At the time this brochure went to press
(November, 2010), the following immunizations are recommended for
travellers in Southeast Asia by the CDC (US Centre for Disease Control
& Prevention). For all other regions, at the time this brochure went to
press (November, 2010), no vaccinations were necessary. However, it is
wise to check up-to-date information with your travel agent prior to
departure. Don’t forget to bring with you any medication that you may
require en route, such as antihistamines, antibiotics, etc.
Do I need visas?
Do I need visas?Please read carefully. Depending on your nationality,
you may require visas to enter certain countries included in your
tour. You are fully responsible for obtaining all necessary visas prior
to the departure of your tour. Contiki are not legally permitted to
knowingly allow anybody who does not have a valid visa to join a tour.
Consult your travel agent to determine which visas you require and
how to obtain them. Important: 1. Visas can take up to six weeks and
a fee is normally charged. 2. Failure to obtain all necessary visas could
cause you to miss part of your tour and will result in you incurring
considerable expense and inconvenience. 3. It is better to apply for all
visas through your travel agent before you leave home. Your travel
agent will contact Contiki for full details. 4. It is very Important that the
entry and exit dates are correct on the visa.
Travel insurance
Travel insuranceContiki very strongly recommend that you take out
comprehensive insurance cover for cancellation, medical expenses,
personal accident, personal baggage, money & public liability before
you travel. You may not be accepted on a Contiki holiday unless you
have arranged satisfactory insurance. You also agree to indemnify us
against all third-party claims, actions, damages & remedies against us
arising from your participation in the holiday. For insurance details,
please speak to your Travel Agent at the time of making your booking.
Security
SecurityContiki has been running tours for young people since 1962 &
in all countries where Contiki operates we fully comply with local travel
industry laws.
My eBrochure / 01 July 2014 / 10
Booking Conditions
Our Responsibilities
1. YOUR VACATION RESERVATION On receipt of your deposit, subject
to availability and at our discretion, Contiki will reserve your place
on your selected vacation. A contract is only made between you
and us upon your booking being confirmed and accepted by us and
our communication thereof to either you or your travel agent.
2. PRICE GUARANTEE
a) Tour Prices: Are based on costs, tariffs, taxes, charges, levies
and exchange rates in the appropriate operating region as of, and
are applicable from: 5th April 2013 - The Americas, July 31st 2013
- Europe & UK, March 18th 2013 - Europe & UK (Winter), October
15th 2013 - Asia and February 27th 2013 - Australia & New Zealand.
Should these change, the price of your vacation may increase. If the
total price increases by more than 10%, you may cancel, without
penalty, within 3 DAYS after we notify you of the increase. Except
as explained below, we will not increase the price of your land
vacation after we receive your full deposit for your land vacation.
In exchange for this guarantee, no refund will be made if the cost
factors described above are reduced.
b) Airline Fuel Surcharges, Air-Related Taxes, Fees and Restrictions,
and levies imposed by any government or its agencies: All quoted
land and air prices include airline fuel surcharges and Air-Related
Taxes and Fees, applicable as of the dates noted above. However,
if the customer is notified of the potential for a price increase and
we have received the customer’s written or verbal consent prior
to accepting any payment, we reserve the right to recover from
you increases in those surcharges. Any additional fees charged
by the airlines, such as baggage handling, seat selections, and/or
any other services are the sole responsibility of the passenger(s).
Additional air-related restrictions apply. See www.contiki.com/
restrictions for details.
3. IF WE CANCEL OR CHANGE YOUR VACATION
3.1 Contiki reserves the right to change or cancel any tour departure
in accordance with operating requirements or circumstances
beyond its control.
3.2 If a cancellation is made any time prior to the tour departure*,
Contiki’s only liability will be to refund the passenger the amount
it has received for the booking. Contiki will try and re-book the
same or a similar tour and, where flights have been confirmed by
Contiki, will attempt to confirm air seats for the new date selected,
subject to availability. Contiki is not liable for any changes,
amendment or cancellation penalties incurred on any other travel
arrangements purchased separately.
3.3 If an alternative tour is not available or acceptable you will
be entitled to either a full refund of monies paid by you to us
or transfer to another Contiki vacation without payment of any
transfer fee. *Please Note: The departure date constitutes the date
indicated on Contiki’s invoice. If you do not join the tour on the day
of departure then cancellation fees will be 100%.
3.4 If the change or cancellation is due to force majeure (i.e.
circumstances like political unrest, war or threat of war, riots, civil
strife, closure of airports or ports, industrial disputes, terrorist
activity, natural and nuclear disasters, fire, epidemic or health risk,
Acts of God, adverse weather conditions or other similar events
beyond Contiki’s control) we will give a full refund of any monies
paid to us less reasonable expenses incurred by us in respect of
your booking.
3.5 Contiki is not responsible for the costs of any other travel
arrangements affected due to our cancellations or rescheduling of
any tour departure.
4. VACATION DETAILS AND CONDITIONS
4.1 The information in our brochure is correct to the best of our
knowledge at the time of going to print (May 2013 - The Americas,
October 2013 - Europe & UK, June 2013 - Europe & UK (Winter),
October 2013 - Asia and March 2013 - Australia & New Zealand) but
we cannot guarantee that any item or amenity mentioned will be
available, especially where we have no direct control over it.
4.2 With respect to Contiki’s touring program Contiki will do our
best, at our discretion, to select accommodations, sightseeing tours
and transportation to give you good value for your money.
4.3 Contiki constantly strives to improve tour itineraries and
features. If such improvements can be made, or unforeseen
circumstances beyond our control make changes necessary, we
reserve the right to vary itineraries and to substitute hotels. Contiki
is not responsible for any other travel arrangements affected due
to our cancellations.
4.4 Any special meal requirements will be made on a request
basis only. Contiki cannot guarantee special meal requests nor
will assume any responsibility or liability if clients’ special meal
requests are not fulfilled.
5. LIABILITY
5.1 Contiki is responsible for properly arranging and conducting
your vacation.
5.2 As a Tour Operator, Contiki makes arrangements with carriers,
hoteliers and other independent suppliers to provide you with
some or all of the travel services you purchase. These parties are
independent suppliers over whom Contiki has no direct control.
Unless caused by its own negligence, Contiki is not responsible for
and accepts no liability in respect of any claims, losses, damages,
costs or expenses arising out of:
a) personal injury, sickness, disease, accident or death, however
caused, including without limitation, where same results from
your conduct on vacation.
b) loss or damage to or delay of baggage or other property unless
resulting from Contiki’s negligence in which case Contiki’s liability
shall be limited to the actual loss but in no event would exceed the
total vacation cost;
c) delays and loss as a result of government action, weather,
mechanical breakdown, equipment failure, labor disputes,
sickness, acts of war, insurrection, terrorism, Acts of God or any
other causes beyond Contiki’s direct control. Contiki cannot be
responsible for interruption of air carrier service due to airline
default.
d) acts or omissions, whether negligent or otherwise, of suppliers
of services or their personnel (including, without limitation,
transportation and accommodation services) or of any other
person or body unless such a person or body is employed by us,
or is an agent of ours, and is acting within the scope of his or her
authority. In no event is Contiki liable for the acts or omissions of
independent third party contractors or of its own employees or
agents acting outside the scope of their duties.
e) loss of enjoyment, upset, disappointment, distress or frustration,
whether physical or mental, resulting from any of the following:
(i) any matter or topic described in sub-paragraphs (a) to (d)
inclusive above.
(ii) your failure to obtain the necessary documentation to travel.
(iii) your failure to arrive on time for initial departure or for
connections within the tour or to stay within or join your tour at
any time after initial departure.
(iv) your leaving the tour prior to its completion.
(v) the need for Contiki to change itineraries or substitute
accommodation or services, provided that Contiki makes
every effort to supply the most comparable services and
accommodations available.
(vi) cancellation of the vacation by Contiki provided that a full
refund of all monies paid is made to you.
(vii) Many of our activities are action and adventure orientated.
Sports and similar activities inherently involve risks of injury
greater than those that would be encountered if you were not
participating in such, and therefore, by voluntarily taking part
in any sports or other such activities, you thereby acknowledge
and assume any of the risks inherent therein. In the absence
of negligence on our part, or on the part of our agents and
representatives, neither we nor they accept any responsibility
for, and shall not be liable for, any injury, illness, damage, loss,
accident, expense, delay or any other irregularity resulting from
your participation in any of the activities made available to you.
(viii) We take every reasonable precaution possible to assure your
comfort, safety, and enjoyment while you are taking part in a
Contiki vacation. Contiki vacations are generally for the young,
and not for the frail or those not generally enjoying good health.
A change of climate, food, time and varied cultural habits often
affects travelers differently. We therefore recommend that you
advise your doctor that you are taking one of our vacations and
ask if he or she recommends anything for your trip, even for
something as seemingly benign as an upset stomach. Since the
brands of any medication to which you are accustomed may be
unavailable in places to which you are traveling, we recommend
you bring your own supply of any medication you will require and
carry such medication in your hand luggage. Prescription drugs
should be carried in the original labeled bottles. Should you fall
ill during your Contiki vacation, we will make every reasonable
effort to make prompt, sanitary, safe and proper medical care
available to you. However, if at anytime or anywhere treatments
of any sort are suggested to you that do not meet your needs or
expectations, you should not hesitate to contact your own doctor.
Also, please note that the same sorts of activities that can expose
you to certain types of diseases at home can just as easily expose
you to those same diseases abroad. This information is provided
only for your convenience and we are not responsible or liable for
any damages resulting from your failure to confirm or ascertain
health information or medical precaution, if any, for the places
which you will be visiting.
(ix) Contiki is responsible for taking care to arrange and conduct
your vacation properly. With you in mind, we have accepted
applications from and interviewed numerous potential employees,
and then we select only those people whom we believe in our best
judgement would be responsible and congenial, Tour Managers,
Representatives and Drivers. Although we firmly believe, based
on personal interviews and certain disclosures made to us by our
employees, that all of our employees enjoy excellent health, we,
like other tour operators, are legally unable to confirm this in most,
if not all, instances.
Your Responsibilities
1. BOOKING YOUR VACATION
1.1 In order to reserve your vacation, a deposit of US$200, per
person per tour, or the full amount payable if booking is made
within 45 days of departure, must be submitted to Contiki by you
in respect of that vacation. This payment is in addition to any
deposit required by your travel agent. The deposit is accepted
as a first installment of the vacation price by Contiki only once
the booking has been confirmed in writing by Contiki or your
travel agent. In addition to the land deposit, a non-refundable
air deposit of $300 per person is due at the time of booking. By
paying this deposit, the air and land price is protected against
any future increases. If paying by a third-party credit card your
Contiki specialist will provide you a third-party authorization form
that must be completely filled out and received by Contiki before
payment can be received.
1.2 Your land reservation will be confirmed on receipt of a nontransferable, non-refundable deposit of US$200 per person for
the first tour booked and then a deposit of US$200 for second and
subsequent tours booked at the time of booking or the reservation
will automatically be cancelled.
1.3 Inca Trail Trek - If you wish to book a tour including the Inca Trail
Trek you will be required to provide full passport details & your
passport must be valid for six months after travel. You must also
make an additional non-refundable deposit at the time of booking.
Your reservations agent will advise you of the additional amount
required. Should Contiki be unable to obtain a trail pass for the
date requested your additional deposit will be refunded in full.
2. PAYING THE BALANCE
2.1 The balance of the vacation price must be paid by no later than
45 days before your scheduled vacation departure date which shall
be by the due date stated on the confirmation issued to you by
Contiki.
2.2 Air Payment: Payment in full for your airfare booked in
conjunction with your Contiki vacation may be required at time
of booking for Europe, UK, Latin America and Asia tours, and is
required at time of booking for Australia, New Zealand, USA &
Canada tours. The Department of Transportation now requires
Contiki to inform you of the following conditions. The package
price is subject to change until it has been paid in full. When this
happens, it is usually the result of increases in fuel surcharges
and or government taxes. You must consent to the possibility
that, until you pay for your package in full, your price could go up.
Once you have paid in full we would only pass along increases in
government taxes if applicable at that time. You have 7 days from
receipt of the first invoice to revoke your consent and request a
refund, at which time we would cancel your booking.
2.3 If payment isn’t made by the due date, Contiki may assume that
you have cancelled and cancellation charges in accordance with
clause 3 below will be levied by Contiki.
2.4 Tickets and other documents will not be forwarded until full
payment has been received by Contiki.
2.5 In the case of Late Bookings made within 45 days of your
departure, the full cost of the vacation will be payable immediately
on booking. Documents can be emailed to the passenger at no
additional charge or passenger can pay a $35 expedited shipping
fee for physical documents.
2.6 Contiki reserves the right to cancel the booking and apply
cancellation charges should payments not be received within the
above specified periods.
2.7 Travel documents will be sent to you approximately 21 days
prior to tour departure* (providing full payment has been
received). However, if travel documents are required the next
day or earlier than 21 days prior to departure* (providing full
payment has been received), a fee of $35 per mailing will apply. Any
documents delivered outside the USA will incur a minimum fee of
$50. The actual cost will be advised at time of booking.
3. IF YOU CANCEL
3.1 If notice of cancellation is received by Contiki 45 days prior to
tour departure*, the non-refundable, non-transferable deposit will
be retained along with the Travel Protection.
3.2 Notice of cancellation must be made in writing directly to
Contiki.
3.3 The following scale of charges will apply when notice of
cancellation is given after booking is confirmed:
SUPERIOR/BUDGET/CAMPING MOTORCOACH TOURS*
Number of days prior Cancellation fee
to departure as % of total price
46 days or more notice: The non-refundable deposit
45-22 days: 25%
21-8 days: 30%
7-1 days: 75%
Day of departure or No Show: 100%
DAY FESTIVALS & EXPLORER PACKAGES*
Number of days prior Cancellation fee
to departure as % of total price
46 days or more notice: $30 ammendment fee/person
45-22 days: 25%
21-15 days: 30%
14-day of departure: 100%
EXTRA SERVICES (PRE/POST) & TRANSFERS*
Number of days prior Cancellation fee
to departure as % of total price
46 days or more notice: $30 ammendment fee/person
45-22 days: 25%
21-15 days: 30%
14-day of departure: 100%
* Promotions may supersede the above cancellation fees.
AIR ARRANGEMENTS
These cancellation charges apply for airline arrangements made
by Contiki: Prior to final payment a service fee of $50 per person,
after final payment a service fee of $75 per person plus any airline
imposed penalties which may be up to 100% of the air ticket value.
3.4 Any cancellation of additional services booked prior to and after
your tour or resort booking, such as pre and post accommodation
and transfers, that are cancelled within 14 days of the tour
departure incur a 100% cancellation fee.
3.5 These cancellation fees are in addition to any cancellation fees
that may be levied by your Travel Agent.
3.6 Please note that Contiki is not liable for any cancellation
penalties incurred on any other travel arrangements including
air tickets purchased separately from the air and land included
package.
* Please note: the departure date constitutes the date indicated on
Contiki’s confirmation
4. IF YOU CHANGE YOUR BOOKING
4.1 If after your booking has been confirmed, you wish to change to
an alternative departure date or you wish to change to a different
Contiki vacation, you may do so subject to availability and provided
the new vacation date is also in this brochure.
4.2 A fee of US$30 per person will be charged for any revision or
alteration made to a reservation after the booking is confirmed.
Any alterations risk the loss of air space or increased airfares. Name
changes or corrections will be treated as a cancellation of air and
all normal air cancellation fees will apply. A change of tour date or
tour itinerary within 45 days of tour departure will be treated as a
cancellation, and normal cancellation fees will apply except when
the change is to an earlier departure date of equivalent or greater
value in which case a US$30 per person amendment fee will be
charged.
5. VACATION DETAILS AND CONDITIONS
5.1 Please read the brochure carefully for those items included
in the price. No allowance or refund can be made for meals,
accommodation, excursions, etc. that you elect not to take, or when
museums, shops, etc. are closed. Hotel facilities may vary from
place to place. Meals may vary in style.
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5.2 Contiki’s vacations are specifically planned for those in the 1835 age group. Consequently the facilities and activities on a Contiki
tour are not appropriate to persons outside this age bracket. If you
have a question regarding the age groups, you should discuss this
thoroughly with Contiki staff personnel.
5.3 Contiki strives to provide a safe, enjoyable and memorable
travel experience for all passengers. Contiki welcomes passengers
with special needs or disabilities. However, please note the
following:
• Passengers are required to advise Contiki, in advance, of
any physical, medical or other special needs that require
accommodation. A special needs form must be completed prior to
final payment.
• All guests must ensure they are medically and physically fit for
travel. Contiki may impose safety requirements necessary for the
safe operation of the tour. Contiki may also exclude an individual
from participating in a tour or an activity if that individual’s
participation poses a direct threat to health or safety.
• Contiki does not provide personal devices (such as wheelchairs,
hearing aids or prescription eye glasses) or services of a personal
nature (such as pushing a wheelchair or assistance in eating,
toileting or dressing). A companion capable of providing such
assistance must accompany any passenger who requires services
of a personal nature.
• Contiki does not employ medical personnel. Any necessary
medical attention will be provided by a local facility at the
passenger’s expense. Contiki is not responsible or liable for any
losses or costs incurred as a result of medical services obtained
while on tour, or for the quality of the care or services received.
• Passengers should be aware some tours include rough terrain,
extensive walking over cobblestone streets, uneven pavement,
steps and locations which may not be easily accessible or accessible
by wheelchair. During the tour, Contiki may make arrangements
with carriers, hotels and other independent suppliers to provide
travel services. These parties are independent entities over
which Contiki has no control. Accommodations on international
tours may differ from those in the United States. Contiki cannot
guarantee disability access or accommodations for passengers
traveling on international tours.
• Contiki may, in its sole discretion, decline the booking of any
passenger or remove any passenger who cannot comply or refuses
to comply with Contiki’s terms and conditions. Contiki is not
responsible for any costs incurred in the event a passenger is
removed from a tour. Passengers agree not to hold Contiki or any
of its related entities liable for any actions taken under these terms
and conditions.
5.4 You are responsible for all travel arrangements and costs to/
from the point of commencement/conclusion of the vacation.
5.5 There may be times when the Contiki Tour Manager or
Representative has to make a decision in your best interest or
the best interests of their group. You agree to comply with the
authority and decisions of the appointed Contiki Tour Manager
or Representative and the laws of the country in which you
are traveling. If you do not so comply or if, in the Contiki Tour
Manager’s or Representative’s opinion, you are not compatible
with the general enjoyment and well-being of other members
on the tour or the smooth operation of the vacation itself, we
reserve the right to refuse to let you continue with the tour. We
do not tolerate the possession or carriage of illegal or restricted
substances (drugs). Furthermore, you agree that your fellow
travelers andContiki Representatives have the right to travel/
work in a safe environment. Any threats to their safety, wellbeing or inappropriate behavior by you, whether verbal or
physical, will be taken extremely seriously and may result in the
immediate termination of your vacation. In either event, you will
be responsible for your own repatriation and related costs and
have no claims against us.
5.5.1 You are responsible for any costs incurred as a result of
damage or excess cleaning fees related to your accommodation.
You are advised to immediately report any pre-existing damage in
your room to hotel staff and/or a Contiki Tour Manager as soon as
it is discovered.
5.6 Where the passenger occupies a motorcoach seat fitted with
a safety belt, neither the operator or service providers, agents or
co-operating organizations shall be liable for any illness, injury or
death or any loss or damages or claims whatsoever arising from
any accident or incident, if the safety belt is not being worn at the
time of the accident or incident.
5.7 It is your responsibility to have a valid passport and all visas,
permits and certificates required for your selected vacation as well
as any necessary vaccinations and to comply with all applicable
laws. Contiki is not responsible for any costs incurred as a result of
failing to obtain necessary visas. Any costs whatsoever regarding
obtaining, replacing or changing visas while on tour (including
accommodations, meals, flights and transfers incurred due to
associated delays) are at your own expense.
5.8 You agree that our Contiki Tour Managers or Representatives
may take photographs and films of you while you are on vacation
and that these may be used in our Group brochures and/or
advertising or publicity material without obtaining any further
consent or payment in respect of such photographs and/or films.
5.9 Should you have a complaint in respect of the vacation, you
should inform the Contiki Representative during the course
of the vacation and if the matter cannot be resolved after the
representative’s best endeavors to do so during the vacation,
your complaint should be made in writing to Contiki as soon as is
reasonably possible after the vacation but within 42 days thereof
so that your complaint can be investigated. Email complaints to
[email protected]. Any claims made after the 42
day period will not be considered by Contiki. If you choose to write
to Contiki via the Internet, please provide your home address so
that we are able to reply to you in writing.
5.10.1 The agreement arising between the passenger and the
Operators under this brochure and the booking made by the
passenger shall be governed by the law of the State of California,
County of Orange, which shall have exclusive jurisdiction in the
case of any dispute between the parties.
5.10.2 If any provision of this contract is held invalid or
unenforceable by any court of competent jurisdiction, that
provision shall be deemed to be re-written to give effect to the
same purpose within the permitted limits of the law. The validity
and enforceability of the other provisions shall not be affected.
5.10.3 If you are unsuccessful in any legal action instituted against
us, you agree to pay all our costs, including but not limited to,
attorney/client costs.
6. INSURANCE For tours in Asia & Latin America: It is compulsory
that you take out comprehensive insurance coverage for
cancellation, personal injury, death, medical expenses, repatriation
expenses and evacuation expenses before you travel on a Contiki
vacation. We strongly recommend your insurance also covers
cancellation, personal liability and loss of personal property.
Please check that the insurance covers all of the activities that
you are going to be participating in. Some policies exclude certain
adventure activities. This should be arranged at the time of
payment of the deposit and will, in certain circumstances, cover
you against loss of deposit or cancellation fees from the date of
confirmation of your booking, as shown in the insurance policy.
Contiki cannot be held responsible for your failure to take out
appropriate insurance. You also agree to indemnify us against
all third-party claims, actions, damages and remedies which
may be brought against us in respect of your participation in the
vacation. With the insurance of BerkeleyCare we are able to offer
comprehensive travel insurance at group discount rates. If you
wish to have this valuable protection, please advise your Travel
Agent to request the insurance and to include the cost of insurance
when sending in your vacation deposit. Please note there will be
no travel insurance provided unless you request it from your Travel
Agent and the payment is forwarded to Contiki. Complete details
of the coverage limitations and exclusions are included with your
vacation invoice.
For tours in all other regions: Contiki very strongly recommends
you take out comprehensive insurance cover for cancellation,
personal injury, death, medical expenses, repatriation expenses
and evacuation expenses before your travel on a Contiki vacation.
We strongly recommend your insurance also covers cancellation,
personal liability, and loss of personal property. Please check that
your insurance covers all of the activities that you are going to be
participating in. Some policies exclude certain adventure activities.
This should be arranged at the time of payment at the time of
deposit and will, in certain circumstances, cover you against loss of
deposit or cancellation fees from the date of confirmation of your
booking, as shown in the insurance policy. Contiki cannot be held
responsible for your failure to take out appropriate insurance. You
also agree to indemnify us against all third-party claims, actions,
damages and remedies which may be brought against us in
respect of your participation in the vacation. With the insurance of
BerkelyCare we are able to offer comprehensive travel insurance at
group discount rates. If you wish to have this valuable protection,
please advise your Travel Agent to request the insurance and
to include the cost of insurance when sending in your vacation
deposit. Please note that there will be no travel insurance provided
unless you request it from your Travel Agent and the payment is
forwarded to Contiki. Complete details of the coverage limitations
and exclusions are contained in the documents of insurance which
will be included with your vacation invoice.
7. ILLNESS OR ABSENTEEISM In the event of your withdrawal from a
vacation after the commencement as a result of illness, you must
obtain a medical certificate in support of any insurance claim. No
refunds will be made for any absence from the tour.
8. WHAT’S NOT INCLUDED IN THE VACATION PRICE Airfares (unless
you purchase a land + air package), air-related taxes and fees
passport and visa fees, insurance, laundry, phone calls, beverages,
meals not detailed in the itinerary, tips to tour managers,
representatives, drivers and local guides, items of a personal
nature, excess baggage, and optional excursions.
9. WEATHER CONDITIONS Under no circumstances can we be held
responsible for snow or weather conditions, nor can any vacation
be cancelled or amended by you at any time on the basis of snow
or weather conditions.
General
1. CONTRACTING PARTIES
1.1 The Booking Conditions detailed herein contain the entire
contract between you and Contiki. No representation, term,
warranty or condition can be expressed or implied by reference
to any other writing, advertisement or conversation. This contract
may only be varied in writing by a duly authorized officer or
director of Contiki.
1.2 Your contract is with us as the tour operating company. At
any time and at our complete discretion we may nominate to
you in writing any other company or person to have the benefit
of some or all of those provisions of this contract, which we may
then specify, as if you had agreed the provisions concerned directly
with that company or person in the first place as well as agreeing
them with us. We may at our complete discretion assign all or any
rights and liabilities arising under or by virtue of this or any other
contract with you.
1.3 Transportation companies, airlines etc. are not to be
held responsible for any act, omission or event during the
time passengers are not on board planes, transportation or
conveyances. We rely on international convention, national and
international law which may apply to the services provided by us,
our suppliers or agents with respect to any claim of any nature
brought by you against us as a result of the provision of those
services. International conventions which apply may include:
Warsaw Convention 1929, (as amended by Hague Protocol and
Montreal Protocol) in relation to air travel, or Montreal Convention;
the Berne Convention for rail travel; Athens Convention 1974 for
carriage by sea; the Geneva Convention for carriage by road and
the Paris Convention 1962 for Hotels. We are to be regarded as
having all benefit of these conventions on limiting our liability in
relation to any claim for death, injury, loss, damage and delay to
passengers and luggage. Enrollment in and payment for a tour
shall constitute agreement and acceptance by the passenger of the
terms and conditions set forth in this brochure which cannot be
varied except in writing by an officer of the Company.
1.4 Contiki is not a carrier or hotelier nor does it own aircrafts,
hotels or coaches. All bookings with carriers, hoteliers and other
service providers are subject to the terms and conditions and
limitations of liability imposed by those carriers, hoteliers, and
other service providers. Please note that some of these limit or
exclude liability in respect of death, personal injury, delay and loss
or damage to baggage. While we cannot accept any responsibility
for any loss as a result of such actions or as a result of any act or
omission of any such third-parties, we will give every reasonable
assistance in helping to resolve any reasonable dispute. Please also
note that Contiki cannot be held responsible for the failure of any
of these parties to provide facilities or services for handicapped
clients (see also 5.3 under Vacation Details & Conditions).
1.5 Please note that no airline or carrier depicted or recommended
in this brochure by virtue of their endorsement of this brochure
represent themselves either as contracting with any purchaser of
a vacation from Contiki or as having any other legal relationship
with any such purchaser.
1.6 Every effort is made to ensure brochure accuracy at the time
of going to print, however Contiki cannot be held responsible for
printing or typographical errors, or errors arising from unforeseen
circumstances.
1.7 The agreement arising between the passenger and the
Operators under this brochure and the booking made by the
passenger shall be governed by the law of The State of California,
County of Orange, which shall have exclusive jurisdiction in the
case of dispute between the parties.
1.8 In the case of computer or human billing error we reserve the
right to reinvoice passenger with correct billings.
2. USTOA $1 MILLION TRAVELERS ASSISTANCE PROGRAM. Contiki
Vacations shares the coverage available under the USTOA
$1 Million Assistance Program with affiliates of The Travel
Corporation who, as an Active member of the USTOA, is required to
post $1 Million with USTOA to be used to reimburse, in accordance
with the terms and conditions of the USTOA Travelers Assistance
Program, the advance payments of Contiki Vacations customers in
the unlikely event of The Travel Corporation bankruptcy, insolvency
or cessation of business. Further, you should understand that
the $1 Million posted by The Travel Corporation may be sufficient
to provide only a partial recovery of the advance payments
received by Contiki Vacations. More details of the USTOA Travelers
Assistance Program and a list of affiliates may be obtained by
writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, New
York 10001, or by email to [email protected] or by visiting
their website at www.USTOA.com
3. VALIDITY
Contiki’s European programs are valid from March 2014 to March
2015.
Contiki’s Europe Winter programs are valid from October 2013 to
March 2014.
Contiki’s Asian programs are valid from January 2014 to November
2015.
Contiki’s Australian and New Zealand programs are valid from
April 2013 to September 2014.
Contiki’s Americas programmes (USA, Canada & Latin America
product) are valid from June 2013 to March 2015.
4. OPERATING COMPANIES
Contiki’s European programs are operated by Contiki Holidays
Limited, Picquet House, St Peter Port, Guernsey, Channel Islands,
with the exception of the Great Britain & Ireland, Edinburgh
Festival & Military Tattoo and St Patrick’s Day tours, and the 3 &
5 day London Explorer which are operated by Contiki Travel (UK)
Ltd. The principle operator of the Croatian Island Cruising product
is Katarina Lines. Their terms & conditions apply (available upon
request).The operator of the Turkish sailing product is Barbaros
Yachting, Turkey. Their terms & conditions apply (available on
request).
Contiki’s Europe Winter programs are operated by Contiki Holidays
Limited, Picquet House, St Peter Port, Guernsey, Channel Islands,
with the exception of the England & Scotland tour, Hogmanay, and
the 3 & 5 day London Explorer, which are operated by Contiki Travel
(UK) Ltd.
Contiki’s Asian programs are operated by Contiki Holidays Asia Ltd.,
Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands.
Contiki’s Australian and New Zealand programs are operated by
Contiki Holidays (Australia) Pty Ltd and Contiki Holidays (New
Zealand) Limited.
Contiki’s Latin American programmes are operated by Contiki
Holidays Latin America Ltd, Picquet House, St. Peter Port, Guernsey,
Channel Islands. Please note that Contiki utilises ground handlers
to assist with the operation of our products. These ground
handlers include: Journey Mexico (Mexico), Galakiwi (Ecuador &
Galapagos Islands) and Costa Rican Trails (Costa Rica).
Contiki’s USA & Canada programs are operated by Contiki US
Holdings Inc, 801 East Katella Avenue, Anaheim, CA 92805.
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