January/February 2015 - Indiana Apartment Association

Transcription

January/February 2015
The Official Publication of the
The WOW Factor
Renovations add to established properties
Also INSide...
• Legislative Update • Volunteers
• Maintenance Appreciation
TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
January/February 2015
14
The Official Publication of the
22
The Indiana Apartment Association
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • [email protected] • www.iaaonline.net
_________________________________________________________
OFFICERS
Chairman Sandy Carmin, Englert Management Corporation
Vice Chairman Chad Greiwe, Gene B. Glick Company
Secretary Mark Juleen, J C Hart Company
Treasurer Brian Cranor, Cityscape Residential LLC
Past Chairman Jerry K. Collins, Flaherty & Collins Properties
Volunteers
Guide IAA
direct BOARD members
Don Brunner, Denizen Management
John Ehrhardt, The Sterling Group
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Companies
Nikki Gastineau, CFC, Inc.
Mike Gorman, Edward Rose & Sons
Cindy Green, HI Management
Jon Hicks, Andover Management Corp.
Michael Humphrey, AMP Residential
Alex Jackiw, Milhaus Management, LLC
Cindy Koehler, Buckingham Management
Steve Lavery, Herman & Kittle Properties
Tom Spencer, Meridian Management Corporation
George Tikijian, Tikijian Properties
Chuck Townsend, Sheehan Property Management
Mary Trujillo, Barrett & Stokely
Adam Van Rooy, Van Rooy Properties
Joe Whitsett, TWG Management
IN Sites is
a Winner
Also INSide...
From the IAA President....................................................................................................................................4
From the IAA Chairman of the Board.........................................................................................................5
Maintenance Appreciation..............................................................................................................................5
PAC Contributors.................................................................................................................................................6
From the NAA Chairman.................................................................................................................................8
Legislative Update..............................................................................................................................................9
Legislative Lunch..............................................................................................................................................12
New Officers and Board Members............................................................................................................13
Around The State.............................................................................................................................................18
Member News...................................................................................................................................................20
Recent CAM and CAMT Designates...........................................................................................................21
Assistant Manager of the Year Q & A........................................................................................................22
Upcoming Events.............................................................................................................................................23
New Member Profiles.....................................................................................................................................24
National Focus...................................................................................................................................................26
Associate Member Update...........................................................................................................................28
Call for Submissions
March/April & May/June 2015
chapter BOARD members
Tamera Brandt, New Generation Management
Teri Hedemark, Flaherty & Collins Properties
Sara Heiliger, The Ivy Towns and Flats
Joe Huber, Huber Properties
Colleen LeRose, Banner Property Management, LLC
associate BOARD members
Lara Smith, Apartment Guide Consumer Source, Inc.
Chris Moore, APCO Supply
Victoria Schuman, Hays + Sons
chapter staff members
Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute
Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana
TBD • Executive Director, Apartment Association of Southern Indiana
Paula Carey • Executive Director, Northern Indiana Apartment Council
The March/April issue of INSites will feature INCREASING TRAFFIC and
the May/June issue will feature CREATING A SENSE OF COMMUNITY.
To suggest related editorial content please contact Jean at
[email protected] or 317-816-8900.
On the Cover:
Newly renovated communities offer impressive features. Page 10.
IAA Staff
INSites Publisher Lynne Petersen, CAE, President • [email protected]
INSites Editor Jean Lloyd • [email protected]
Director of Government Affairs Gretchen White • [email protected]
Director of Membership & Education Franny Upp • [email protected]
Director of Events & Expositions Lauren O’Neill • [email protected]
Accounting & Education Assistant Kristie Fessler • [email protected]
Events & Exposition Assistant Meredith Galliher • [email protected]
Accounting Manager Mary Massey • [email protected]
Front Desk Coordinator Cassandra Bingham • [email protected]
IAA Advertising Directory
ACI, Inc...........................................................................Back Cover
Apartment Guide.......................................................................p. 1
Central Indiana Asphalt & Concrete, LLC..............Inside Front Cover
Cort.........................................................................................p. 22
CRG Residental........................................................................p. 11
Frye Electric...............................................................................p. 3
Gold Seal Termite and Pest Company.................Inside Back Cover
Harding Group...........................................................................p. 7
Holt Construction Group..........................................................p. 20
Jetz Service Co., INC.................................................................p. 17
VMintegrated...........................................................................p. 13
ProTow.......................................................................................p. 4
Rays Trash Service...................................................................p. 28
Reis Reports............................................................................p. 24
Rent Paid.................................................................................p. 26
Scotts......................................................................................p. 21
VanRooy Restoration................................................................p. 9
POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8900, Fax (317) -816-8911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not
necessarily reflect those of the magazine’s management or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
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INSites January/February 2015
www.iaaonline.net
from the
IAA
President
IAA Moving Full Speed Ahead
Lynne Petersen, CAE
IAA President
As 2015 gets off to a roaring start, IAA has many
opportunities to continue our success that we have
achieved. 2014 was a banner year for membership with
IAA adding over 9,000 units to our membership. We
saw success in our legislative efforts by convincing state
legislators that there needed to be a cap on registration
fees, so they are now limited to $5 per property. We were
also successful in getting legislation passed that allows
for an opt-out provision for properties that can produce an
inspection report from a qualified inspector. The Midwest
Multifamily Conference & Exposition was also a huge
success as we increased attendance as well as the number
of companies that participated in the exposition.
It takes dedicated leaders who volunteer their time
to gain these accomplishments. I would like to thank
the 2014 Board of Directors as well as the committee
chairpersons for a successful 2014. The IAA Board
of Directors invests countless hours of valuable time
ensuring the success of the association. The committee
volunteers also share their expertise and talents to help
plan and promote the many events and programs that
IAA holds throughout the year.
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Our industry is at an all-time high and the surge of
multifamily building in Indiana and throughout the
country has put a spot light on our industry. This opens
up many opportunities but also opens up additional
challenges from regulators and other industries looking
to capitalize on our success.
I am excited to be a part of this industry and looking
forward to spreading the good news about our success.
Many thanks to the National Apartment Association for
commissioning a report from Stephen S. Fuller at George
Mason University’s Center for Regional Analysis. The
report, which will be released in March, will cover
economic impact of new apartment construction,
existing apartment operations and apartment resident
spending activity on the national and state level as well
as 40 major metro areas. Indianapolis will be included
in this report. This economic impact report will greatly
help with our advocacy efforts as well as the overall
promotion of the apartment industry and the many job
opportunities available within the industry. IAA will be
working to reach media in the state with the information
beginning on March 10, so stay tuned.
www.iaaonline.net
from the
IAA
Chairman of
the Board
Covering all the bases
with a packed calendar
I am especially pleased to serve as your IAA Chairman
this year. As IAA continues to grow, we’re taking on
new challenges and building on opportunities to further
the multifamily industry. I’m excited to work with our
members as we continue to advance the industry.
It was great to see the combined energy of all the
committee chairs when they first met in January and as I
look over the packed calendar of events I know their work
will pay off this year. I know firsthand how valuable it is
to be fully engaged and involved and I thank all of those
who play a role in committee work. I’ve been on the IAA
board since 2003. Leading up to my service on the board
of directors, I served on almost every committee at some
point including chairing the trade show committee for
11 years. I began my career in property management
as a leasing agent after graduating from Ball State and
worked my way up the corporate ladder to my current
position as director of property management for Englert
Management Corporation.
The importance of networking has become clear to me
throughout my career. In many ways, an association exists
to facilitate networking. You just can’t underestimate the
value of meeting people and developing professional
relationships.
And it’s not just attending events – the professional
development opportunities that come with IAA’s
education calendar compliment your networking
opportunities because when you’re working toward a
certification or getting updated through “just in time”
training, you’re meeting others who share similar goals
and have shared experiences.
With development of our new membership tiers we will be
increasing the visibility of associate members who want to
be able to choose their level of involvement and exposure.
These new levels offer new networking opportunities with
decision makers in the multifamily industry.
Sandy Carmin
IAA Chairman of the Board
I hope you are taking advantage of the many programs,
events and networking opportunities that IAA offers. I look
forward to seeing you at IAA events throughout the year.
Maintenance Appreciation and Maintenance Mania Set for April 22
It’s been a long winter and our
maintenance teams deserve some
recognition for their hard work
and dedication to the residents and
communities that they serve.
First there’s the Maintenance
Appreciate Kickoff in March and
then the Maintenance Appreciation
Day and Maintenance Mania at the
end of April. Join us to recognize all of the committed maintenance
professionals in our industry!
If you feel like some friendly competition, then compete in the 2015
Maintenance mania games. If the games aren’t for you, Maintenance
Appreciation Day will also offer education seminars, lunch and an
opportunity to see new products and services from vendors that are
maintenance focused.
Maintenance Mania participants compete in seven skill-based timed
events and a racecar competition where each participant makes
a pinewood derby car out of maintenance materials. These table
games are built around common maintenance activities. The 2015
NAA Maintenance Mania National Championship will be held June
www.iaaonline.net
26, 2015 in Las Vegas
as part of the NAA
Education Conference &
Exposition.
Maintenance Appreciation
is designed to bestow
accolades on those who
typically have the most Nick Jewell and Joshua Jones, Maintenance
strenuous jobs and whose Technicians from Madison Village participated in the
2014 Maintenance Mania Event.
work is often a key factor
in whether residents
enjoy their homes and renew their lease. This year during Maintenance
Appreciation Day, in addition to the maintenance mania game awards,
there will be a wide variety of maintenance industry awards.
Awards will be presented during a social hour where management
company representatives will help honor and support the maintenance
professionals whose hard work is so appreciated every day.
For registration and more information visit iaaonline.net.
January/February 2015 INSites
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The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
Metro Real Estate
Gold Investors ($1.00-$1.49 per unit)
3 Point Property Management
Morgan Management LLC
Samaritan Companies
Arnel, Inc.
Neil A. Burd
Dominion Realty, Inc.
Banner Property Management, LLC
Novogroder Companies Inc
Core Redevelopment LLC
Brad Nash
Oxford Gables
Birge & Held Asset Management, LLC
Brookside Properties Inc.
Paramount Management, Inc.
Becovic Management Group of Indiana
Cagan Mgmt Group
Pearl Group Properties
Carnegie Companies
Robert Hoopingarner
Silver Investors ($.50-$.99 per unit)
Carr Property Group
Shamrock Property Management LLC
Andover Management Corp./ In Good Company
Chronister Properties
Sheehan Property Management, Inc.
Mark III Mgmt. Corp.
Cityscape Residential, LLC
Tikijian Properties
Metropolitan/Collegiate Housing Services, Inc.
Consolidated Property Management
Tom Hoot Rentals
O’Neil Property Management
Coomer Seedling, LLC
Trafalgar Pointe Associates, LLC
Pedcor Management Corporation
Crest Management
Trillium Properties, LLC
Regency Windsor Management Inc.
Eighteen Capital Group
Twin Lakes Apartments, LLC
Emmert Property Management
Urbahns Group an Indianapolis Co.
Booster Club (Associate Member Investors)
Englert Management Corp.
Van Rooy Properties
AAPCO Midwest
Feichter, Realtors
Waterford Enterprises
Apex Paving and Excavating, Inc.
GT Properties
Whitney Management Corp.
Carpetbaggers, Inc.
Hills Property Management
Willow Point
CRG Residential
J C Hart Company, Inc.
Zender Family Limited Partnership
Indianapolis Signworks
John & Stacy Hayes
Jetz Service Company, Inc.
JVM Realty Corporation
John P. Whelan Agency
Kramer Lumber Company
Kaba Access & Data Systems Americas
Lakeside Residences
National Tenant Network - Indiana
LI Combs & Sons Management Co.
Roto Rooter Plumbing, Inc.
Maple Crest Realty Corp.
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*As of January 31, 2015
Van Rooy Restoration
www.iaaonline.net
Get Congress’ Attention at the 2015 NAA
Capitol Conference
How does the apartment industry get
Congress’s attention?
Connect with
NAA
With members like YOU attending the 2015
Capitol Conference on March 17–18 in
Washington, D.C.
By being a part of NAA’s annual advocacy
and fly-in, attendees will gain knowledge on
policy issues from speakers such as Former
“Meet the Press” Host David Gregory. Then
be briefed on the industry’s key issues before
embarking on the Capitol Hill to educate
old and new members of Congress alike on
the importance of apartments in addressing
American’s housing needs.
Whether you attend the Capitol Conference
every March or have never participated
Tom Beaton
before, this is your year to attend. In
2015 Chairman
addition to David Gregory, don’t miss out
on: • Kickoff Speaker Platon, the worldrenowned, award-winning photographer; •
Six education sessions to hone your advocacy skills; • Issues message
training to help you prepare for your day on Capitol Hill; and, • Our
exciting new venue at the JW Marriott!
Visit the 2015 NAA Capitol Conference website at http://capitol-naa.
naahq.org for more information. Register now and, as One Industry
with One Voice, champion policies for the betterment of our industry.
*2015 NAA Spring Governance Meetings will take place prior to the
2015 NAA Capitol Conference
Four Reasons to Connect, Learn and Grow at the 2015 NAA
Education Conference & Exposition
The 2015 NAA Education Conference & Exposition, June 24-27
at the Mandalay Bay Resort & Convention Center in Las Vegas, is
the premier destination for rental housing professionals seeking to
“Connect, Learn and Grow” in their personal and professional lives.
Need a reason to attend? How about four?
1. Networking and idea exchange with like-minded professionals.
More than 8,000 fellow rental housing professionals will be
meeting, greeting and exchanging ideas on the issues you encounter
every day. Not only will your peers be in attendance, you’ll also
have the opportunity to interact with some of the biggest names in
the multifamily housing marketplace.
2. With general and breakout sessions, the level of education at the
NAA Education Conference & Exposition is unparalleled and best
in class. Specifically crafted with the audience in mind, attendees will
be engaged, entertained and educated, leaving the conference with
tactical insight designed to create an edge in their market and increase
their revenue streams. (Check out the entire lineup at http://educonf.
naahq.org/learn/)
3. Take a break from class and visit with leading-edge suppliers in
the rental-housing marketplace. With more than 400 companies
demonstrating the latest and greatest in technology, products and
services, attendees will be streamlining operations quicker than
you can say, “Where do I sign-up?”
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4. And speaking of entertainment, the hardest-working man in
show business, Jay Leno, is the Opening Keynote Speaker.
NAA’s reputation of bringing to the stage the biggest names in
business and entertainment continues this Emmy Award-winning
late-night TV host, best-selling children’s book author and
pioneering car builder and philanthropist, set to take the stage on
Thursday, June 25 from 12:45 p.m. to 2:15 p.m.
Fortunately, registration is just a click away. Register prior to February
2nd to take advantage of the early bird rate and keep checking the
2015 NAA Education Conference & Exposition website for schedule,
housing and the latest announcements.
Boston real estate professional Tom Beaton, CPM, The
Dolben Company, has begun his term as 2015 National
Apartment Association (NAA) Chairman of the Board.
Beaton has over 30 years’ experience as an apartment
industry professional, and currently serves as Senior
Vice President, Management, for The Dolben Company.
He is responsible for overseeing the operations of the
management portfolio, which consists of more than
12,500 multifamily housing units in the Northeast and
Mid-Atlantic.
Among his goals as 2015 Chairman of the Board,
Beaton aims to increase NAA’s membership.
“It has to be the top priority because it all revolves around
membership,” Beaton says. “Our members strengthen
our legislative voice and create additional NAA Education
Institute (NAAEI) educational opportunities.”
RMPcareers.org launched in February
In conjunction with RPM Careers Month in February, the
National Apartment Association Education Institute (NAAEI)
launched RPMcareers.org. This new website is designed to
attract qualified candidates to the multifamily industry while
celebrating the industry and showcased its talented people
and many career benefits.
The residential property management (RPM) industry is
booming and job opportunities are growing — fast. That’s
why RPMcareers.org was created. Quality candidates need
to be educated about exciting career opportunities. NAAEI
seeks to raise awareness of the industry and our happy
employees, and to encourage hiring personnel to bring on
new employees with a variety of experiences, including
people changing careers, college students, and members of
the military community.
Post your jobs at iaaonline.net
Remember that as a member benefit you can post job openings
on the IAA website. Just click on BENEFITS and scroll down
POST A NEW JOB when you visit the site.
www.iaaonline.net
IAA monitoring important legislation
The 119th General Assembly is in full swing and lawmakers have
been busy debating many of the more than 1,200 bills filed. Since
it is an odd-numbered year lawmakers do have a duty to approve
a budget bill which appropriates funding for the state over the
next two fiscal years. Lawmakers have until April 29 to finish
considering legislation and adjourn. In addition to bills that were
filed there are also a number of opportunities to amend similar
topics into legislation moving through the process. For example,
IAA learned early during session that there was an attempt to
restrict short-term leases (those under 29 days) to only hotels, inns
and bed and breakfast establishments. This is not a joke. IAA staff
talked to key members of the Senate who would likely be targeted
as potential authors of such language to express concerns with
restricting the use of a multifamily property and to assured them
that IAA members currently remit applicable sales and innkeeper
taxes for such short leases. Thankfully IAA was able to stop this
attempt but expect supporters to be back in the second half of
session with new language. This is just one example demonstrating
the importance of being actively engaged in the legislative session
and continuing to build strong relationships with legislators.
IAA staff keeps membership informed of legislative activities
through the weekly report and occasional call to action alerts
on priority legislation. Please take time to review this important
report and provide feedback. Additionally it is very important that
members of the General Assembly hear from IAA members, their
constituents, on key issues. Alerts are only sent a few times each
session on key issues so please take several minutes to contact
elected officials. To receive the weekly report and call to action
alerts, please contact Gretchen White at [email protected].
IAA monitors many pieces of legislation but below are two
priority bills for IAA this session.
House Bill 1300 –Ordinances Related to Building and
Housing Laws
Author: Representative Jud McMillin (R-Brookville)
Summary: This is a key priority for IAA which would prohibit
local units of government from enforcing ordinances that require a
landlord to participate in the otherwise voluntary Section 8 housing
program. This portion is in direct response to a proposal that has
been discussed in Indianapolis which would create a protected class
for what is known as source of income. The impact on a protected
class for rental property owners would be that you could not deny
an applicant strictly because they hold a Section 8 voucher. IAA
believes there is an abundant supply of affordable housing around
the state and we have heard from many members that participation
in the voluntary program will not work for all business models for
cash flow reasons. IAA believes the language is essential to stop
communities around the state from having conversations similar to
those in Indianapolis which could greatly impact the industry.
more details surrounding their existing
function of reviewing local building and
fire safety laws. Currently municipalities
are the only entity allowed to submit
ordinances to the Commission and there
is no mandated timeframe for doing so.
The legislation requires municipalities to
submit their ordinances within 30 days of
being adopted or a sitting member on the
Commission can bring forth the language
for review. There have been several recent
examples of municipalities which failed to
submit ordinances resulting in lawsuits that
found such language could not be enforced
without approval from the Commission.
Legislative
Update
Gretchen White
IAA Director of
Government Affairs
House Bill 1165 –Rental Registration
and Inspection Programs
Author: Representative Ed Soliday
(R-Valparaiso)
Summary: This legislation is essential in that it seeks to clarify last
year’s legislation surrounding rental registration and inspection
programs. The legislation capped registration fees to $5 per
property annually and provided an opt-out for certain inspection
programs undergoing third-party inspections. Last year while
considering the legislation lawmakers approved an amendment
grandfathering existing long-standing programs in Bloomington,
West Lafayette and Goshen. Shortly after session one municipality
filed a lawsuit asking a judge if an ordinance from the 1960s would
allow them to utilize the grandfathering language. This program
in particular was not intended to be grandfathered and IAA does
not believe they have a valid argument but nonetheless must close
any perceived loophole. The legislation would clarify the original
legislative intent and ensure only those programs intended to
utilize the grandfathering language are able to do so.
The legislation also includes a portion dealing with the state’s
Fire Prevention and Building Safety Commission to provide
www.iaaonline.net
January/February 2015 INSites
9
Renovations add “wow” factor to established properties
The U.S. homeownership rate dropped to a 20-year low last year as Indiana
has seen more and more residents seeking the many benefits of multifamily
housing. While many developers offer sleek new units, those with older
buildings are challenged to remain competitive, making renovations a key
factor in meeting the needs of today’s market.
Any unit that is not brand new still needs to be modern and attractive on
both the interior and exterior, and amenity spaces must meet the needs
and expectations of the current market. Properties that aren’t updated risk
falling further and further behind, while those making changes attract new
renters and retain renters who might otherwise have started looking at
newer options down the street.
“There has been a significant increase in new construction for the multifamily industry,” says Adam Rolfsen, president of VMintegrated. “With
this increase, older properties are updating their units, as well as common
interior areas to keep competitive in the market and appeal to the growing
number of people choosing apartment living over home-ownership.”
Rolfsen sees a focus on kitchens and bathroom areas that make the most impact,
whether it’s a full renovation or simple updates to countertops and hardware.
He says clubhouse and outdoor community areas have also been an area of
focus in updates, not just cosmetic, but adding cyber cafés, outdoor grilling and
open spaces for residents. “Regardless of the property, curb appeal will always
be a large focus for properties ensuring the drives, siding, windows and doors
and exterior painting, as well as roof, appear in good condition.”
The renovation at Westminster included an all new pool
and deck as well as a fitness loft where they offer weekly
yoga classes.
Van Rooy Properties took home the
Prodigy Award for Best Renovated
Units in 2014 for following a
multimillion
dollar
renovation
of Westminster Apartments in
Greenwood. Originally built in the
late 1960s, the property had not had
any major updates, yet it was in a
desirable and convenient location on
the Indianapolis’ Southside.
Van Rooy evaluated the deficiencies of
the property and developed a plan for extensive renovations where each unit
was completely gutted to achieve the equivalent of a brand-new apartment.
The apartments didn’t just have a dated look before the renovation; they
suffered from long-deferred maintenance and obsolete mechanical systems.
Working within the original footprint, they installed new HVAC systems,
hot water heaters, individual water meters, upgraded electrical services, and
made substantial plumbing and drain line replacements.
Leaking roofs and missing gutter systems along with broken windows
and patio doors had led to mold and pest infestation problems. The
renovation work included new roofs, gutters and vinyl siding, exterior
painting, masonry repair, decks, air
conditioners, furnaces, windows and
patio doors.
On the inside renovations started
with new entry doors and included
the installation of all new trim and
door casings; new light and electrical
fixtures; new kitchen cabinets, kitchen
One of the new kitchen’s at Westminster Apartments.
countertops, appliances, and kitchen
plumbing fixtures and bath accessories; new tile tub surrounds; all new floor
coverings; a two tone paint scheme; and new custom window coverings.
10 INSites January/February 2015
As part of the modernization, new appliances were placed in each
unit including a washer and dryer and further meeting today’s market
expectations data, cable and phone systems were upgraded to include
outlets in every room for high speed internet access.
The dramatic changes were carried over to common spaces and the exterior.
Hallways were completely redecorated and the management offices,
fitness center, business center are new, along with a new pool and tanning
facilities. This extensive work gave the property a finish equivalent to a
new construction project. On the exterior they added new landscaping and
signage, replaced sidewalks, made parking lot improvements and added
decorative exterior lighting and an all new playground.
“People are really amazed with our apartments, and we are proud of them,”
said Vice President of Finance and Development at Van Rooy Companies,
Russ Seiler.
Seiler, has been through several
renovations including Eagle Lake
Landing in Speedway. In taking
on any property, Seiler says they
assess the entire property in
terms of strengths and problems
from a physical aspect, then they
review the surrounding market
and look at what functional
The new Eagle Lake Landing exterior.
market properties in the area are
offering. Next they decide which issues must be dealt with first and what
needs to be added to out-compete the remaining market.
“Renovations differ immensely from new construction in that the
construction management process is a much higher maintenance process,”
Seiler said. “You learn a lot about the original construction and what
hundreds
of
maintenance
technicians have done over
the years, and hope to uncover
more small issues than big ones.
Original budgets and scopes can
change dramatically from start
to finish. You may find savings
in one area and then complex
circumstances that you didn’t
anticipate crop up in another Ashford at Keystone underwent a full scale exterior
in 2014. As the general contractor, CRG
area. What appears to be a renovation
Residential installed Hardi lap siding and trim with Hardi
need may actually have a larger shake highlights on 54 buildings, including the clubhouse.
scope,” Seiler explained.
As an example he talked about
replacing windows and patio
door where you don’t know what
you’ll find when you remove the
doors and have to be prepared to
react from both a budgeting and
staffing perspective.
The scope of the Ashford at Keystone renovation also
Rolfsen echoed the complex included the installation of 615 windows, new deck rails
nature of renovations stating and screen fencing around AC units.
that many times, older properties
have experienced years of smaller repairs or more general maintenance that
can present many inconsistencies as they have been completed at different
times with materials varying from unit to unit. “This can present many
challenges that are difficult to discover without thorough investigation and
exposing the hidden areas in a project. Inconsistencies make not only the
www.iaaonline.net
bidding difficult, but it can create
issues with meeting deadlines
when materials and or additional
trades are needed to perform
the repairs that might not have
initially been evident,” he said.
Even apartments less than two
decades old are going through
renovations to stay competitive.
The Reserve at Geist was
originally built in 1996 but went
through a thorough renovation
that started in February 2014.
As the only rental community
in Geist, their apartments were
built with a condominium style
community design catering to
the niche market of renters who
want to live near the marinas,
Wood plank floors add a luxurious touch at River
boating clubs, golf courses and
Crossing at Keystone.
outdoor entertainment venues,
the waterway and nature preserves in the area.
The new kitchens are part of Barrett & Stokely’s
renovations at River Crossing at Keystone.
Prior to renovations they conducted a third-party survey to get renter
feedback and ensure that plans would match what residents want. Among
the upgrades guided by renter feedback were the business center, movie
theater, resident lounge, and granite counter tops. Based on feedback
changes are likely to continue as they research more ways to add “green
initiatives” to the community through recycling programs, potential new
community garden spaces or adapting new technologies.
Mark Andress, Construction Manager for Barrett & Stokely is working on
several renovations to keep properties competitive with new construction.
Most units are tackled in 30-60 days as they are renovating units when they
become vacant.
“I view each apartment as my own home. If I see something that’s not right
or needs to be fixed, it needs to be done. We want to make sure residents are
happy with our product,” Andress said. He emphasized the importance of
working with designers to achieve the modern and updated look.
Barrett & Stokely’s renovated units have all new finishes including wood
plank floors, stainless steel appliances and new cabinets. While the paint
schemes remain neutral, they gain depth with tan walls and custom trim
in white. New hardware such as light fixtures and door handles in brushed
nickel and stainless steel add to the custom-home look. “Our leasing
office needs to be able to provide the
‘wow’ factor when they show a unit,”
Andress said. “And I want to be able to
say, ‘This could be my home.’”
Participants in IAA’s property bus tour
in May 2014 got a sneak preview of
the renovations that started last
spring at Ashford at Keystone.
Shortly thereafter the leasing
office underwent a six-month
renovation resulting in a more
open and inviting space that
sets the tone for the community.
The property has a new fitness
center now and they added a
business center. Throughout
the property buildings have all
new siding and insulation, more
than 700 new windows and new
landscaping.
Ashford at Keystone Property Manager Chad Gilford
explained shared renovation details with participants of
IAA’s Property Bus tour in May 2014.
“We’re having people who used
to live here decide to move
back,” said Leasing Specialist
Ashford at Keystone’s spacious floorplans include
Denise Brassie who has been dining areas and the remodeled kitchen’s feature stylish
part of the new life of Ashford faux wood flooring.
at Keystone. “People in the
neighborhood have stopped by to say, ‘How pretty.’ One person
who lived nearby sold her house and is moving in.” Brassier says
she’s seen an increased sense of pride in the community since the
renovations.
Aside from the convenient location, one of the advantages of a
renovated property, she explained, is the traditional roomy floor plan
which includes a dining room and large closets. Another advantage
is the mature tree cover which is an asset for the entire community
and gives the renovated property an established feel.
With so many upgrades, modern touches and added amenities
along with a new sense of home in a renovated apartment
community, Indiana renters can count even more advantages to
apartment living today.
www.iaaonline.net
January/February 2015 INSites 11
IAA’s Legislative
Lunch at the
Statehouse
IAA hosted its legislative lunch at the Statehouse
in Indianapolis on February 12. There was a strong
showing from State Senators and Representatives
from districts across the state giving members
of the IAA board along with several property
management principles the opportunity to discuss
issues impacting the multifamily industry. With
IAA tracking several key pieces of legislations
this year the event served as an excellent forum to
share information and perspective.
Top Five Drivers for Value
Ball State University conducted an analysis of
more than 1.6 million SatisFacts Research survey
responses and found that “value” was the most
important factor in terms of resident satisfaction
and retention. Residents want to feel as though
their money is well spent where they live.
Representative Peggy Mayfield (R-Martinsville) and
IAA Board Member Charles “Chuck” Townsend
(Sheehan Property Management).
IAA President Lynne Petersen with Representative
Mike Speedy (R-Indianapolis), and Representative Sean
Eberhart (R-Shelbyville).
IAA Board Member, Tom Spencer (Meridian
Management Corporation) with Representative Sheila
Klinker (D-Lafayette) and State Auditor Suzanne
Crouch (R-Evansville).
Representative Cindy Ziemke (R-Batesville) with
Representative Jim Lucas (R-Seymour), Representative
Lloyd Arnold (R-Huntingburg) and Representative Eric
Koch (R-Bedford).
IAA Board Member Tom Spencer and Senator Ron
Grooms (R-Jeffersonville).
Representative Melanie Wright (D-Yorktown) and
Gavin Greene (Flaherty & Collins Properties).
Representative Chuck Moseley (D-Portage) with IAA
Board Member George Tikijian, and Hannah Ott of
(Tikijian Associates).
IAA Board Member, Tom Spencer (Meridian Management
Corporation); Representative Mike Karickhoff
(R-Kokomo); Representative Tom Dermody (R-LaPorte)
and Representative Jim Baird (R-Greencastle).
Representative Tim Harman (R-Bourbon) with
Representative Dave Wolkins (R-Winona Lake),
Representative Doug Miller (R-Elkhart), Representative
Julie Olthoff (R-Merrillville), Representative Wes Culver
(R-Goshen)and Representative Dale DeVon (R-Granger).
IAA Chairman Sandy Carmin (Englert Management
Corporation) with Senator Mark Messmer (R-Jasper)
and Kathryn Merritt-Thrasher and Megan Anthony
from Landman & Beatty.
Several individual factors contribute to a
resident’s overall perception of value and the
top five, in order of importance) are:
1. Sense of Community – This topic has little
to do with neighbor to neighbor relations.
Residents want to be connected to the
management team. They want to be the
VIPS and know the team is looking out for
them.
2. Apartment Appearance and Condition
Residents are living longer than ever before
in their apartment homes and must have full
access to everything they pay for and need to
be completely comfortable.
3. Building Exterior Appearance and Condition
Residents want to be proud of where they
live. While they are out and about around
the community do they like what they see
or are there eyesores at every turn?
4. S
afety & Security – Although teams can
never promise or guarantee a resident’s
safety, if residents do not feel safe,
they may decide to move. Screening all
applicants, resolving noise complaints,
unauthorized occupants and pets, and
making sure controlled access features
around the community are in working
order are some things management teams
should manage effectively.
5. Office Responsiveness and Dependability
The response window for calls/emails
has shortened from same day to two
hours. Having ready answers and speedy
resolutions can positively impact a
resident’s perception of value.
www.iaaonline.net
New Officers and Board
Members in 2015
Mark Juleen, IAA Secretary
IAA welcomes two new officers to the 2015
IAA Board of Directors led by Chairman Sandy
Carmin of Englert Management Corporation.
Brian Cranor, founder and managing partner of
Cityscape Residential LLC serves as treasurer
this year. Mark Juleen, vice president of
marketing for J. C. Hart Company, who joined
the board in 2012, now serves as secretary. Chad
Greiwe Gene B. Glick Company is serving as
vice chairman after serving as treasurer in 2014.
Two members who are new to the board this
year are Michael Humphrey, Owner and CEO of
AMP Residential and Joe Whitsett, CEO of TWG
Management.
Brian Cranor, IAA Treasurer
IAA’s Reverse Trade Show
Thursday, April 30, 2015
4:00 to 7:00 p.m.
Hyatt Regency Indianapolis
One South Capitol Avenue
Don’t miss IAA’s Sixth Annual
Reverse Trade Show on April 30,
2015. This event raises money for
the National Apartment Association
Political Action Committee while
giving vendors the opportunity to
have immediate contact with buyers
from management companies
representing more than 95,000
units across the state.
This is a fast-paced, highly effective
networking event and is a fantastic
opportunity to meet with decision
makers. While the proceeds from
the event benefit the National
Apartment Association Political
Action Committee, a portion of the
money will come back to the Indiana
Multi Family Housing Political Action
Committee to spend on Indiana
Members of Congress.
To register call IAA
at 317.816.8900.
The 2014 Reverse Trade Show
www.iaaonline.net
Guided by volunteers
“Service to others is the rent you
pay for your room here on Earth.”
– Muhammad Ali
IAA’s committed volunteers have many things in common but the
most obvious is their desire to help others in the industry connect
and take advantage of the many benefits offered by IAA. Our
committee chairs take on the task of coordinating committee
efforts to achieve results throughout the year.
Those leaders who volunteer as committee chairs help IAA
enhance networking, education and growth opportunities as well
as advocate on behalf of Indiana’s multifamily housing network.
As IAA encourages the “Members buy from Members”
philosophy, committee involvement helps build relationships
and facilitate business relationships with associate members.
Networking extends to all industry professionals with members
constantly building relationships and learning from others.
Thank you to all of our IAA volunteers!
Committee
Volunteers
Guide IAA
2015 Committee Chairs
Denise was a Grace McFadden Manager of the Year in 2009 and
she has been in the industry for 16 years. Her involvement with
IAA started with when she enrolled in the CAM program and
attended convention. Denise has served on several committees
including Convention, Education, YPM and Events and has served
as an ambassador for convention. She praises the great networking
opportunities as a way to meet people in the industry in both formal
and informal settings. “IAA provides an excellent way to promote
professional growth and stay apprised of what is happening in our
industry,” she said.
Hannah was recently named a partner in the firm of Tikijian
Associates where she had previously served as Senior Managing
Director. She began her career as a commercial real estate broker
in 2001 in South Florida where she sold multifamily and other
commercial properties before becoming involved in multifamily
brokerage and advisory.
This will be Hannah’s fifth year with the Membership Ambassador
Committee and she says she stays involved because IAA
offers strong legislative involvement and numerous education
opportunities.
Professional Development Committee
Committee Chair: Angie Atkins, Director
of Property Management, Birge & Held
Asset Management
Committee Chair: Amanda Warren,
District Manager, Buckingham Companies
Ambassador Committee
Committee Chair: Denise Haggard, Regional
Manager for Herman and Kittle Properties
Committee Chair: Hannah Ott, Partner with
Tikijian Associates
With Denise and Hannah at the helm, the
Ambassador Committee will be an active
Denise Haggard
committee focused on retaining members
and increasing overall membership. This
committee meets four times a year and
contacts current members for feedback on
programs and activities as well as reaches
out to potential new members to expand
overall membership. This committee also
volunteers at IAA events as ambassadors to
support and accustom new IAA members.
Hannah Ott
Denise advises members to put themselves
out there, become involved and have a voice.
Angie Atkins
With education as a key to success, members
of the Professional Development Committee
assist in determining education topics,
speakers and facilities for seminars and Power
Lunches. Angie explains that this includes
developing a list of qualified speakers who
are willing to teach and determining best
practices to increase registration numbers
and monitor class topics.
Amanda adds that goals for 2015 include
keeping programs fresh, trying new things and
applying new perspectives to reach different
leadership roles and personalities. She feels it is important to “make
sure current education programs are well received, that objectives of
Amanda Warren
www.iaaonline.net
the attendees are met and that the course content is relevant to the
training and development needs described by our members.”
As a past committee chair for the FUN Committee and Education
committee and a member of the Convention committee, Angie
brings a wealth of experience to this committee. She notes that
networking, brainstorming with peers and having a voice in the
direction of the association further motivates her involvement.
Angie first became involved with IAA when she took a CAPS
course taught by Alex Jackiw. She has been in the multifamily
industry since 1999 and says she has had many colleagues who
have been great role models for volunteering and learning from the
vast experience and talent of other IAA members is a formidable
benefit to being involved.
Amanda is passionate about having IAA resources for education
and development. She started taking classes and attending events
and initially joined the Education Committee by contacting the
IAA staff. She has since been a volunteer for the YPM Committee
and has volunteered with SAL. Amanda advises members to get
involved and see what IAA is all about. “It will result in lifelong
learning, mentorship and huge networking resources,” she said.
Mania and MESH as well as seminars and education opportunities
throughout the year. Danny feels that having a committee chair
who is in the maintenance field is especially valuable in gathering
feedback from other members in what they would like to see as
benefits from IAA. As he encourages others to become more
involved he points out another advantage, “Getting involved helps
you make contacts for your vendors or find new vendors.”
Danny has been in the multifamily industry for 17 years. Danny
first got involved with IAA through social events when he was
new to the industry. He is inspired to continue volunteering
because he feels that when more maintenance team members see
him helping out they will become more involved. Over the years
he’s been involved with several committees including Convention,
Maintenance Mania, FUN and YPM. He’s also co-taught CAMT
and helped with recruiting IAA members. “I think volunteering
has helped me become a better public speaker, pushing my career
to the next level,” Danny said.
Legislative Committee
Committee Chair: Chad Greiwe, Executive
Vice President of Operations for Gene B.
Glick Company
Committee Chair: Jill Herron,
Vice President of Property and
Asset Management for Flaherty & Collins
PAC Golf Committee
Committee Chair: Alycen Williams,
Regional Property Manager with Edward
Rose & Sons
The PAC Golf Committee plans to change
things up and plan a memorable event that
doesn’t simply mimic the previous year.
Alycen Williams
An added benefit of committee work is
networking! “I have built some amazing
relationships through IAA and some great, lasting friendships. It
has also helped bring together competing communities to work
together,” Alycen said.
Alycen has been in the multifamily industry for 10 years. She
has volunteered at the golf outing, convention and Maintenance
Mania and says the biggest advantage of volunteering has been
relationship building with other industry professionals. She also
says she likes to volunteer and help raise money because she
knows the cause is important. The money raised from IAA’s PAC
Golf Classic goes to the Indiana Multi Housing Political Action
Committee, the legislative arm of the organization.
Her employer encourages networking and having fun while giving
back to IAA and she credits Edward Rose and her immediate
supervisors for encouraging her to get involved.
Maintenance Planning
Committee
Committee Chair: Daniel Dugger, Director
of Maintenance Procurement and Education
for J. C. Hart Company
Daniel Dugger
www.iaaonline.net
The Maintenance Planning Committee
will work to build a strong presence for all
maintenance events including Maintenance
Chad Greiwe
As co-chairs Chad and Jill will work to
develop strategies and actions to be taken on
legislative issues. “The value of committee
work is that committees execute all of the
initiatives of the association,” Chad said.
“The committees move the association
forward by making decisions and supporting
the direction of the association.”
Their committee goals are to review
proposed legislation and give staff guidance
on how the proposals affect the industry. The committee also helps
disseminate legislative alerts within the companies and encourages
people to contact their legislator in response to the call to action.
They will guide IAA in working with legislators in order to stream
line legislation which could negatively impact our communities.
Jill Herron
Chad began his career in public accounting but has now been in
the multifamily industry for seven years. He first got involved with
IAA through working on the Executive and Finance Committee
and has served as both secretary and treasurer of the IAA board
of directors. The very first IAA event he attended was a Prodigy
Awards dinner. He looked forward to networking opportunities
and was inspired to get involved by Glick’s Senior Vice President,
Linda Orange. Added benefits that he sees through IAA include
continuing education and the opportunity to represent his company.
His advice to members is to “get involved because you will learn
something at each and every event and you will grow your network
of peers in the industry who will become career-long resources.”
Jill’s focus on the committee is not only the state legislative
interests, but she is also heavily involved in the Indianapolis area
Crime Watch and meets with local crime watch coordinators to
help with crime issues in apartments around the city.
Jill has been involved in every aspect of professional property
management over the past 25 years, including lease-up and
stabilization. The people who have most influenced her career
are Kathleen Rorris and Jerry Collins. She started attending IAA
functions when she was 18 years old and could not believe how much
she could learn while listening to the speakers—all functions with
volunteer input behind them. Jill thinks it’s important to volunteer
on committees because it helps create wonderful relationships
and directly impacts the decisions that affect the industry. She
encourages members to get involved by joining committees and to
start early. “The YPM group is a great way to get your foot in the
door for IAA,” she said. Jill now leads training classes and programs
and also volunteers throughout the community.
2015 Convention Committee
Young Professionals in Multifamily (YPM)
Committee Chair: Gavin Greene, Regional Property Manager
for Flaherty & Collins
Gavin Greene
Convention Committe Chair Jaimie Maple with Angie Atkins and Amanda Warren who cochair the Professional Development Committee.
Convention Committee
Committee Chair: Jaimie Maple, Director of Purchasing for
Buckingham Companies
Jaimie will lead Convention Committee with a goal to exceed
the previous records for Midwest Multifamily Conference for
attendance, participation and fun!
Under Gavin’s leadership the YPM
Committee will continue efforts to increase
participation within the industry. He also
seeks to connect young professionals with
industry leaders such as Jerry Collins,
Adam Van Rooy, and Mike Gorman. “These
leaders show how important networking
and building strong relationships with each
other can help strengthen our business,”
Gavin said.
Gavin oversees the daily operations of five apartment communities
in the Muncie area. He has been part of all five lease-ups and
he and his staff maintain a 98% occupancy rate between all the
communities. He joined the multifamily industry in 2005 and has
been active in the Muncie Housing Authority and Unsafe Housing
Authority Board. He serves as Vice President of the Muncie
Redevelopment Commission and is a former at-large candidate
for the Muncie City Council and a member of Emcom ECI.
He has worked in the multifamily industry for 15 years and first
got involved with IAA when he attended the PAC Golf Classic.
He loved this event and then volunteered for the Membership
Committee, now called the Ambassador Committee. He has
also served on the Convention Committee. His inspiration to
continue involvement comes from seeing other members who are
committed to the association. “David Creek, Kim Hurd and Alex
Jackiw inspired me to become an active member of IAA,” Jaimie
said. “They have given countless hours and have promoted our
industry at many levels,” Jaimie said.
He touts the benefits of volunteering as, “getting to meet new
people in the industry, expanding his industry network and helping
promote the awesome benefits of IAA and letting everyone know
that our IAA staff are the best in the industry.”
2015 YPM Committee
www.iaaonline.net
Events Committee
Committee Chair: Jenny Richard, Regional
Property Manager for Gene B. Glick
Company
Focusing on gathering new ideas, the Event
Committee seeks to increase attendance
and increase volunteer involvement by
Jenny Richard
ensuring they share ideas and spread the
word about opportunities. Jenny strongly encourages industry
professionals to join and enhance their knowledge and their
employees’ knowledge base to improve their business. She also
encourages vendors to participate to gain access to business
leaders and decision makers and to have an opportunity to network
at all levels.
Now a veteran of 18 years in the multifamily industry, Jenny first
attended an IAA seminar about 15 years ago and then joined the
Education committee. She also attended a FUN meeting around
the same time and has since served on the FUN Committee,
has attended YPM events and was an ambassador for the 2014
Midwest Multifamily Conference. Her recent decision to
volunteer with IAA was inspired by IAA’s Director of Events and
Expositions, Lauren O’Neill. “I participated by including one of
my communities in the Property Bus Tour and met Lauren. She
followed up with me and encouraged me to join.”
www.iaaonline.net
Meeting new people, networking and collecting new ideas are all
values Jenny associates with her involvement in IAA. She wants
to help her committee continue to bring fresh ideas to the events
for all participants to enjoy. “Committee work allows industry
members to be current with education and allows them to network
with vendors and other industry professionals to continue to
enhance their business.”
2015 Events Committee
Around the
Apartment
Association of
Fort Wayne
Community-Minded Association on a
Giving Spree
The Apartment Association of Fort WayneNE Indiana (AAFW) proudly serves our
community throughout the year. This past giving season was no
exception! As a way to continue supporting the local community,
AAFW recently made donations to the Salvation Army, DeKalb
Community Impact Corporation, and Charis House.
State
Lottery Ticket winners from the January
Breakfast Connection.
AAFW’s Community Outreach
Committee and Members donated
over 500 items to the Salvation
Army’s Tools for School. The Tools
for School program provides basic
supplies for families who cannot
afford them. Students in grades
K-12 received supplies such as
book bags, notebooks, and pencils.
AAFW members gathered donations of cash, blankets, and over 100
stuffed animals for the DeKalb Community Impact Corporation’s
Covered with Love program. Covered with Love provides care
packages for children who have been removed from their homes due
to drug abuse. These care packages include basic hygiene products, as
well as items to help comfort them through a crisis.
AAFW Members also donated over 100 pairs of flip flops to long-time
partner, Charis House, who provides restorative programs to homeless
women and children in our community. Such Rescue Mission ministries
often need flip flops for shower shoes.
Each year, the Apartment Association of Fort Wayne-NE Indiana
supports a few local non-profit organizations in various ways and takes
pride in partnering with organizations that benefit the rental community.
To this end, AAFW’s Outreach Committee continues to expand their
partnerships with area non-profit organizations and will announce
additional service projects in the coming weeks.
Membership Growth
Fort Wayne, Ind. – The Apartment Association of Fort Wayne-NE
Indiana (AAFW) welcomes the addition of eleven companies that have
recently joined the Association. These new members are a testament to
a dynamic Association and the services they provide our region.
Regular Members include Villa Capri, Maplecrest, Atrium Village,
Northcrest Gardens
Clover Investments.
Associate Members include Edge Industrial Supply, Fast Signs
Ideal Office Source, Wayne Pipe Supply, Office Concepts, Brigadoon
Fitness
Getting Fit in the Fort – January Breakfast Connection Recap
The January Breakfast Connection topic was “Getting Fit in the Fort”.
The Fort Wayne community is lucky to have several organizations that
are helping people in the Fort Wayne area live a healthier lifestyle.
Operation F4: Fight for a Fitter Fort and Fort For Fitness were
the featured speakers at the event. Chris Blake and Ted Sobol with
Operation F4 shared how their new organization is helping Fort
Wayne become a healthier, happier
community. Their mission is to help
Fort Wayne residents lose 500,000
pounds by 2016. Brad Kimmel,
Executive Direction, shared the
mission behind Fort For Fitness
and the impact they have had on
the community through their health
imitative including biking, walking
and running events held since 2007.
Members at the Ash Centre for the January
Breakfast Connection.
Summit Celebration winners to be announced on February 21
AAFW members are anxiously awaiting the announcement of the 2014
Summit Celebration winners. The event will be held at a new venue this
year, Baker Street Station. The station was opened in March 1914 as a
fully-functioning train station; however, it was closed to rail service in
the late 1980’s. Visiting a historic Fort Wayne site and learning of the
winners are sure to bring excitement to the dull days of winter.
The Community Outreach Committee will be presenting their donation
checks to our 2014 charities, DCIC (DeKalb Community Impact
Corporation) and Genesis Outreach.
CAM being held in Fort Wayne
The AAFW-NEI is excited to have Kim Hurd, Milhaus Management,
teaching our NAA designation course, Certified Apartment Manager,
CAM. Watch for our list of CAM candidates in an upcoming issue.
Upcoming Education Courses
March 17: Managing Conflict & Negotiating with Confidence
March 26: Water Heaters & Plumbing Repair
April 22: Fire, Mold, & More
April 29: Fair Housing
May 7: The WOW Factor
Want to Register? Visit www.aafw.org and register online!
Apartment Owners
& Managers Association
of
Terre Haute
On January 15 Judge Christopher Newton administered the Oath of
Office to Amanda Corey (Heritage Trail Apartments) to serve as the
chapter’s Secretary/Treasurer, Melissa Wrightsman (Cornerstone
Property Services) as the Vice President, and Joe Huber (Huber
Properties) as the President. Each newly elected officer has agreed to
serve for a period of one
year. The Terre Haute
chapter includes more
than twenty members,
each with management
responsibilities
of
rental
housing
for
more than 2600 rental
dwellings,
from
efficiency apartments to
seven bedroom houses.
Through their efforts they
assure that all members
are in compliance with
the rules and regulations
that provide the tenants
Apartment Owners and Managers Terre Haute.
with the highest standards
www.iaaonline.net
of occupancy to include accessibility, health, habitability, safety, and
affordability.
The newly elected officers serve at the pleasure of the Board of
Directors which includes Jim Creasy (Republic Services), Isaac Ford
(Wabash Valley Pest Management), Frank Hoxworth (Lowes Home
Improvement), Mark Huffman (State Farm Ins.), Craig Ketner (Ketner
Electric), Chad Moore (TH Housing Authority ), Michele Strohm
(Cornerstone Properties), John Robinson (Robinson Properties), and
Brenda Valle (Newlin-Johnson). Yvonne Avary (Pfister & Co Inc.) with
her assistant Dee Ann Boyd (Pfister & Co Inc.) perform the Executive
Director’s duties. Membership to the local chapter is limited to those
individuals and firms that are willing to adhere to the highest standards
of the Indiana Apartment Association and the local chapter in their
effort to provide residents with the best housing.
Apartment Association of
Southern
Indiana
AASI hosted a Meth & Crime Prevention Seminar following a
networking breakfast. Evansville Police Department Officers Eric
Krogman and Kevin Corbin covered the following issues:
• Methamphetamine lab recognition and safety concerns
• Narcotics and narcotics paraphernalia identification
• Gang information and warning signs
The AASI Convention and Trade show will be held March 12 at the
Tropicana Evansville.
Education Seminars will include:
• Jerry Norman – There’s No App For That
• Pam Roberts – Being a Team Player
• Jill Herron – Disaster Preparedness
• Julie Doss – Bridging Generational Gaps
• Gavin Greene – Customer Service & Time Management for
Maintenance
Services, providing housing and case
management for women suffering from
addiction.
• An Emergency Response Volunteer (ERV)
program, where staff and volunteers assist
victims of rape and violence through the
initial stages of trauma at a hospital or clinic.
• Community educational programming on
domestic violence and sexual assault, teen
dating violence, and workplace violence.
• All services are confidential and free of
charge.
Around the
State
Tippecanoe Apartment
Association
The Stir, a new way to network, was held by the Tippecanoe Apartment
Association on January 17. This event features great food, and plenty of
opportunities for apartment and associate members to mix and mingle
with others in the industry. The January Stir brought more than 25
people together to share in industry
stories, issues, and get new ideas
for their properties or businesses!
This quarterly event has given the
members of the TAA a new way to
get out of the office and gain new
contacts in their areas. The next Stir
is scheduled for April 16 at Nine
Tippecanoe Apartment Association offers a
new way to network with The Stir.
Irish Brothers.
TAA holiday party at the end of 2014.
The Stir premiered on January 15.
Awards will honor those in our association whom in the previous year
have made significant contributions to the multi-housing industry.
Northern Indiana
Apartment
Council
Through their 2014 holiday party NIAC raised funds and support for
Want to reach a
BIGGER AUDIENCE?
Advertise with
(NIAC) A great turnout at the NIAC holiday
party.
New NIAC President Colleen LeRose.
The Caring Place, collecting cash donations and gift cards. The Caring
Place, Inc. provides service and shelter for victims of violence and their
children. Through education and awareness, they empower all members
of the community to live in peace. The Caring Place, Inc. provides:
• Safe shelter for both women and men and their dependent children
who are victims of domestic violence and sexual assault.
• A Women’s Recovery Program in collaboration with Porter-Starke
www.iaaonline.net
Contact Jean at IAA today!
[email protected]
317-816-8900
Ground Breaking for Mixed-Use Market
Square Development
Flaherty & Collins Properties has announced
that it will officially break ground on 360 Market
Square, the 28-story, $121 million mixed-use
luxury residential apartment tower on the north
parcel of the former site of Market Square
Arena. The development, at nearly 300 feet tall,
will feature a 40,000 square foot Whole Foods
Market®. An official ceremony will be held on
Wednesday, February 18, 2014 at 9:00AM at
the corner of Market and Alabama Streets in downtown Indianapolis.
Member
News
City of Indianapolis Mayor Greg Ballard and City-County Councilman
Vop Osili will spoke about the project at the groundbreaking when
Flaherty & Collins Properties unveiled the name and logo of the
development.
“We have finalized the financial
aspects of the project and are
thrilled to break ground on what
will be one of the finest mixed-use
high rise multifamily towers in the
country,” says David Flaherty, CEO
of Flaherty & Collins Properties.
“This project means a great deal to
360 West Market.
the future residents of downtown
Indianapolis and the vision for a walkable, bikeable and connected
downtown. We are excited to get started.”
Tikijian Associates Announces New Partner – Hannah Ott, CCIM
Tikijian Associates is pleased to announce that Hannah Ott is now a
partner in the firm.
Hannah joined Tikijian Associates in
2008 and in 2011 earned the title of
Senior Managing Director based on
significant business development,
revenue generation and overall
leadership. In her seven-year tenure
with Tikijian Associates Hannah has
continuously strived to add value
to the firm and its extensive list of
clients. Hannah has been active in
commercial real estate for more than
fifteen years.
Hannah Ott
Tikijian Associates was founded in 2005 by George Tikijian, a thirtyyear veteran of multifamily brokerage, The firm will celebrate its ten
year anniversary in March of this year. Since its founding, Tikijian
Associates has led the Indiana apartment market in both total number of
sales and total dollar volume. The firm prides itself in offering a superior
team approach to its clients with the services of six highly skilled and
experienced real estate professionals.
Submit your news to [email protected].
The development consists of 292 luxury one, two and threebedroom apartment residences that will feature floor-toceiling glass, solar shades, quartz countertops in kitchens
and baths, gourmet kitchens with energy efficient appliances
that include side-by-side refrigerators and recessed balconies.
Select units will include private terraces.
Residential amenities include a Sky Terrace at the top level
with gorgeous panoramic views of Downtown Indianapolis. A
5th level amenity deck will offer a resort-style heated saltwater
pool with sundeck and cabanas, aqua lounge, elevated bark
park with pet grooming area, Sport Court and Great Lawn, an
outdoor kitchen, fireside lounge and grilling areas with a view
of Monument Circle.
Additionally, residents will enjoy a 24-hour, state-of-the-art
fitness center, resident lounge and clubroom with billiards,
wine storage, business center, Wi-Fi throughout common
areas, electric car charging stations, controlled building
access, garage parking, secured bike storage and bike repair
shop. Concierge services will include dry cleaning and
laundry drop off service.
“This project will transform downtown living and add a
bold new landmark to Indy’s skyline,” Mayor Greg Ballard
said. “Urban residents want unique places to live, and this
development delivers the type of architectural excellence that
will help attract new people and companies to the thriving
Market East District.”
The project, at 648,561 square feet, will have an additional
2,000 square feet of retail space and a 600-space parking
garage.
www.iaaonline.net
Welcome to IAA’s
Premium,
Signature, Executive
and Partner Level
members
Member
News
For 2015 IAA launched new membership
opportunities to give associate members
the opportunity to choose a level of
involvement in IAA based on their company’s goals and objectives in the
multifamily housing industry. We want to welcome our members who
are taking advantage of this exciting new opportunity as of February 8.
Premier Level:
RentPaid LLC
Signature Level:
Holt Construction Group
Gold Seal Termite & Pest Control
Ray’s Trash
Executive Level:
Eye 4 Group
Hays + Sons Complete Restoration
Partner Level:
Bader Company
Blakely’s
Frye Electric, Inc.
NWP Services Corporation
Signature Supply
Supply Warehouse
Taft Law
Zillow
It’s not too late! Contact Franny Upp at 317-816-8900 or franny@
iaaonline.net for more information about how your business can gain
additional member benefits and recognition through IAA.
Congratulations to the Most Recent
CAM and CAMT Designates
Certified Apartment Manager (CAM)
The onsite manager is a vital link between apartment residents and the
community owners and investors. Those who have earned the CAM
designation can increase their community’s Net Operating Income,
improve financial management skills, improve the ability to report
financial performance and improve management of the onsite team.
Mary Jo Harkenrider • Leah Downie
Certificate for Apartment Maintenance Technicians (CAMT)
This program is designed as an introduction for new maintenance
professionals or as a refresher for the veteran employee, to give these
professionals the knowledge and tools necessary to run an effective
maintenance program. Maintenance expenses are the single largest
controllable element in any operating budget. The CAMT program is
accredited by the American National Standards Institute (ANSI), a
private non-profit organization that administers and coordinates the U.S.
voluntary standardization and conformity assessment system.
Enrique Alfonso Alarcon • Rick Gearhart • Bruno Lugo Jr.
www.iaaonline.net
MEMBER Q&A
Lesley Baumann Assistant Manager of the Year 2014
Lesley Baumann
How did you get started in the
multifamily industry?
I started at Van Rooy Properties in
December of 2008. I worked in retail
for 10 years and thought my customer
service experience would help me
obtain a job in leasing. I wanted to
try something new, but still use my
experience in working with people. I
started as a leasing agent and worked
my way up to a property manager.
Tell us about your first job. Where did you work? What did you learn?
My first job was with Galyans Sporting Goods. I worked for that company
for 10 years. I started out working as a sales associate. After college, I took
a job in Louisville as a visual merchandiser for Galyans. From that job, I
learned every aspect of customer service. We were trained to do anything
from a cashier to a manager.
What was your first thought upon learning you received the award?
My first thought was complete shock! I am very grateful to have been
nominated, let alone win the award.
Tell us about some unique aspects of your property?
Historic Marcy Village is a beautiful property that was built in 1939 on 26
acres. We have a ton of amenities including a pool, tanning bed, exercise
trails, gated community and a business center. When it was first built, the
luxury apartment development was the largest undertaking of its kind ever
approved by the Federal Housing Administration in Indiana. We renovated
the property in 2002 and updated the kitchens and baths. We also added
common facilities to accommodate modern living. We offer Section 42 as
well as market rates.
Have you had any specific mentors or role models in the industry who
you have learned from?
A mentor that I learned from was my first property manager, Jenny Parkes.
She taught me so much. I came into this industry not knowing anything
about leasing, affordable housing, etc. I was pretty much clueless! She
provided me with knowledge about Section 42. Section 42 compliance
is a huge part of my job. I am forever grateful to Jenny for guiding me
through the years.
What do you value most about your career in the multifamily industry?
The thing I value most about my career in the multifamily industry is the
fact that I get to work with people. I love talking to people and getting to
know the residents. I like the fact that I learn something new on a daily
basis in this forever changing industry.
IAA’s INSites magazine
earns 2014 STAR Award of
Excellence
The Indiana Society of Association Executive’s
13th Annual STAR Awards event in December
included more than 280 association professionals
and their guests who gathered from around the
state at the Scottish Rite Cathedral to celebrate the
accomplishments of the association management
profession and its professionals.
IAA was honored with a 2014 Award of Excellence
for INSites as Outstanding Magazine.
www.iaaonline.net
march
4
New Member Orientation
5
Maintenance Appreciation Kickoff
17
CAM C – Human Resource Management
19-20
NALP
24Disaster Preparedness: Jeffersonville
31
CAM D – Fair Housing
31
Young Professionals in Multifamily (YPM)
april
Save the Dates!
The 2015 Power Lunch series is a great
opportunity for networking and building
business connections. Watch for details
on the educational and motivational
presentations that will accompany each
Power Lunch in 2015.
Wednesday, April 8
Tuesday, August 11
Thursday, November 12
Visit iaaonline.net for details.
www.iaaonline.net
8
Power Lunch 9Disaster Preparedness: Bloomington
9
CFC/EPA
14
CAM E – Marketing & CAM I Research
15
Fair Housing w/ Nadeen Green
16
Pool Review Class
22
Maintenance Mania
28
CAM F – Property Maintenance for Managers
30 Reverse Trade Show
may
3:30 p.m. – 5 p.m.
4 p.m. – 7 p.m.
9 a.m. – 3:30 p.m.
9 a.m. – 5 p.m.
9 a.m. – 12 p.m.
9 a.m. – 3:30 p.m.
6 p.m. – 9 p.m.
11:30 a.m. – 1 p.m.
9 a.m. – Noon
8 a.m. – 3 p.m.
9 a.m. – 3:30 p.m.
9 a.m. – Noon
9 a.m. – Noon
8 a.m. – 5 p.m.
9 a.m. – 3:30 p.m.
5 p.m. – 7:00 p.m.
Events
Sign up online to
register for all
events and
classes at
7
New Member Orientation
8
Management Panel Discussion
12
CAM G – Risk Management
14
Property Bus Tour
19Disaster Preparedness: South Bend
19
CAM H – Financial Management
Upcoming
3:30 p.m. – 5 p.m.
9 a.m. – 11:30 a.m.
9 a.m. – 3:30 p.m.
9 a.m. – 4 p.m.
9 a.m. – Noon
9 a.m. – 3:30 p.m.
events.iaaonline.net
NEW MEMBER PROFILES
Associa OnCall
Associa OnCall is a general contractor designed to service condominium,
townhomes and apartments needs! With more than forty years of construction
experience in the Indianapolis market, we offer a wide variety of services
to our property clients. From asphalt repairs and new construction, concrete,
roofing, HVAC, plumbing, there isn’t a service we can’t offer. Our services
stretch beyond construction needs. Associa OnCall also provides services
such as trash runs, community light checks and replacement, and other
services designed to help keeping your community beautiful! Please reach
out to us today to see how Associa OnCall can assist your community’s needs.
FirstPerson
FirstPerson is an Indianapolis-based professional advisory firm that helps
employers create places where people want to work. With a team of
experts in benefits, human resources, compliance and wellness, FirstPerson
develops employer strategies tailored to each client’s needs, culture, and
goals. FirstPerson is a locally owned private company with Indianapolis
roots dating back to 1968. For more information, please visit www.
firstpersonadvisors.com.
HSC Pavement Maintenance
HSC Pavement Maintenance, a nationwide leader in parking lot
maintenance, specializes in asphalt paving, repair, sealcoating, crack
sealing, line striping, and tennis courts. HSC’s priority is providing property
management clients with quality workmanship and exceptional customer
care above everything else. Our 43 year track record of success allows us
to confidently say you won’t get a better job anywhere. Visit us at
hscpavementmaintenance.com or call at 812-402-9840
SatisFacts and ApartmentRatings.com
SatisFacts and ApartmentRatings.com, divisions of Internet Brands, are
multifamily’s Retention and Reputation Management authorities. SatisFacts
offers a suite of resident satisfaction feedback, retention and reputation
management services, while ApartmentRatings.com offers the ability to
respond to and manage a property’s reputation. Email Sales@SatisFacts.
com or call 866.655.1490 x123.
ThyssenKrupp Elevator
ThyssenKrupp Elevator (TKE) is the largest elevator company in both
North and South America and is the second largest world-wide. Specific to
Indiana, we are the largest elevator service and maintenance provider in the
State. About two years ago now TKE merged with an Indy based, family
owned elevator service provider called AMCO, and since that transition
the local branch office here in Indianapolis has been able to run in a very
unique and exciting manner, with the practices and customer care of a small
family owned company (AMCO), coupled with the resources and expertise
of a Fortune 500 (ThyssenKrupp). ThyssenKrupp Elevator is backed by
the unsurpassed technological and logistical resources of ThyssenKrupp
AG (150,000 employees in over 60 countries), one of the most advanced
corporations in the world, which positions TKE to drive industry growth,
challenge the industry norms, and provided innovative elevator solutions for
decades to come. Please contact us for any elevator related needs or questions
you may have: [email protected] or call 317-361-5156
To refer a vendor to IAA,
please contact
Director of Membership
& Education Franny Upp
at 317-816-8900 or
[email protected].
www.iaaonline.net
National
Focus
Millennials Prefer to Rent Than Buy
Digested from “The $700,000+ mistake nearly 6 in 10
millennials may make”
MarketWatch (1/22/15) Hill, Catey
Nearly 60 persent of Millennials would rather rent a
home than buy one, according to recent survey results.
Millennial Branding and EliteDaily, the latter a Millennialcentric publication, recently released results from a 2014
survey of 1,300 millennials regarding, among other things,
their consumer behavior. Not surprising, the results noted
that nearly 60 percent of Millennials polled — would
rather rent a home than buy one.
Personal finance may be a factor, with many Millennials carrying the burden of
student loans and a recession-laden job market. Another factor could be Millennials’
tendency to marry and have children later in life. Industry experts argue that,
although it may seem less costly and more freeing to rent, buying a home is actually
less expensive in the long run than renting one. And waiting too long to purchase
a home can be costly as well, with home appreciation and rising interest rates
potentially adding up.
The conclusion: Millennials should see what they can afford so they can determine
which is really the more cost-effective measure: renting or buying.
Blackstone Group Expands Rental Business With New Property Purchase
Digested from “Blackstone Said in $1.7 Billion Deal to Buy Apartments”
Bloomberg (1/20/15) Yu, Hui-yong
Real estate investment is once again on the rise, and Blackstone Group is continuing to
get in on the action with its recent $1.7 billion purchase of 36 U.S. properties spanning
from California to Boston. The properties will add about 11,000 units to Blackstone
Group’s LivCor portfolio, for a total of roughly 43,000 units across 80 properties.
The company is positioned to take advantage of increased rental demand through not
only apartment communities, but also its substantial holdings of singlefamily homes. The Joint Center for Housing Studies at Harvard University
projects that 1.3 million new households will hit the market each year
from 2015 to 2020 to help feed the growing housing demand.
Investor demand also should remain strong in the coming year, thanks to markedly
low vacancy rates.
Which Cities Have the Worst Pest Problems?
Digested from “Chicago Tops List of Worst Bed Bug Cities for Third Year”
NBC Chicago (1/21/15)
For the third consecutive year, Chicago topped the list of bed bug cities in the
United States. Pest control company Orkin recently released its top 50 cities for bed
bugs, based on the number of bed bug treatments performed between January and
December 2014. Chicago was follwed on the list by Detroit; Columbus, Ohio; Los
Angeles; the Cleveland-Akron-Canton, Ohio area; Dallas-Fort Worth; Cincinnati;
Denver; the Richmond-Petersburg, Virginia, area; and Dayton, Ohio, to round out
the top 10.
Dallas-Fort Worth experienced the worst increase in treatments year over year,
jumping seven places, to No. 6, while bed bug business overall rose 18 percent for
Orkin. Chicago areas that had infestation issues included public spaces, such as
public-transit vehicles, office buildings, police and fire stations and a movie theater.
Chicago also ranked high on Orkin’s 2013 rodent treatment list, in which the
company proclaimed the Second City the “rattiest city” in the United States.
Growing Demographic Helps Fuel Rental Demand
Digested from “Lots of Renters Balance Lots of New Apartments”
National Real Estate Investor (1/20/15) Anderson, Bendix
New data from Reis indictaes that absorption will drop roughly 20,000 to 30,000
units annually for the next few years, especially as a high number of rental units
continue to come online for 2015 and 2016.
2014 was a standout year for rental demand, as an above-average number of new
units hit the market and were absorbed by demand. Job growth and the burgeoning
renter demographic will help fuel demand in coming years, though not at the rates
seen in the past 12 months. The increase in new construction will likely raise the
vacancy rate, though it should continue to remain under 5 percent.
Big-Ticket Sale in Chicago Reflects New Midwestern Attitude
Toward Housing
Digested from “Chicago Tower Sets Sales Record”
Wall Street Journal (1/20/15) Friedman, Robyn
OneEleven, a 60-story, 504-unit, modern multifamily tower in downtown
Chicago, exchanged hands between New York-based Related Cos. and
Chicago-based real-estate investment firm Heitman, to the tune of $328.2
million, or $651,000 per unit. The sale made headlines not only as “the
highest price ever paid per unit for an apartment building of more than 50
units in Chicago,” but also because it marks a changing attitude toward
renting, especially for the Midwest.
With rents ranging from $1,700 per month for a studio to $12,000 per
month for a three-bedroom penthouse, the luxury building would seem a
poor investment, based on long-held views that those who could afford to
live there would prefer to buy rather than rent. But younger generations
are bucking this trend by opting to rent in order to skip hefty commutes,
while baby boomers and empty nesters are flocking to rentals in an effort
to downsize.
Based on the price paid per unit, the building could potentially become a
condo conversion to ensure cash flow.
Higher Demand for Rental Units Fuels Multifamily Industry
Digested from “Full Speed Ahead for the Apartment Market”
Yardi (1/19/15) Stribling, Dees
Rental growth will likely stagnate or drop as a result of increased supply,
despite the higher demand for rental units due to record-low vacancy and
homeownership rates in 2014.
In 2014, 238,000 new units hit the marketplace to keep pace with demand,
with 210,000 more projected to come online in 2015. California metropolitan
areas such as Oakland and San Jose are primed for the greatest growth as a
result of strong job, rent and demographic trends, while some previously hot
markets, such as Houston, are projected to cool off.
www.iaaonline.net
Overall, there should still be plenty of demand to match the impressive construction
rates projected for the next year or two, which are well above industry norms for the
previous decade.
Counting Cranes Equals Construction Development
Digested from “Crane Counts Show Multifamily Dominates”
GlobeSt.com (1/20/15) Bubny, Paul
Measuring construction activity to determine economic growth is not a new concept.
But counting the actual number of cranes in use is certainly more novel.
Rider Levett Bucknall’s recently launched Crane Index notes crane activity in major
U.S. metropolitan areas such as Boston, San Francisco and Los Angeles to assess
actual construction activity occurring in these areas. In its first report, it notes that not
only is crane activity indicating future growth, but also that residential construction,
especially rental properties, is the primary source. And that growth should only
increase in 2015, the company predicts.
The index will incorporate additional metro areas, such as Washington, D.C., in
future compilations for further insights. The company has had success with similar
indexes in its native Australia, New Zealand, the Middle East and southern Africa.
Olympus Property and CrowdStreet Partner on Equity Fund
Digested from “CrowdStreet Launches $18.4 Million Core Multifamily Equity Fund
Investment Sponsored by Olympus Property”
CrowdStreet (1/19/15)
Crowdfunding investment site CrowdStreet has launched an $18.4 million equity
fund featuring three Class A multifamily assets for Texas-based Olympus Property.
The funds raised will be used in a joint venture equity investment. The fund is
targeted to provide an internal rate of return between 12 percent and 13 percent and
annual cash distribution between 6 and 9 percent.
This is the first time CrowdStreet has offered a multifamily investment opportunity
and the first time Olympus has engaged in online fundraising. The minimum
investment amount, which includes direct ownership of the assets, is $25,000.
Oil Prices Drop, Job Growth in Houston Slows
Digested from “Oil-Price Drop Changes Houston Forecast”
Axiometrics (1/15)
The tremendous job growth that has been fueling rent growth in the Houston area
may decrease more than originally anticipated because of dropping oil prices.
Axiometrics is projecting that Houston will have 20,000 fewer new jobs than
originally estimated for 2015 — and a decrease of nearly 48,000 year over year.
However, 73,000 new jobs would still be among the highest in the nation.
Houston’s hot rental housing market was already expected to decelerate this year
after years of high growth and the addition of a significant number of multifamily
units to the market. The market finished strong in 2014, with 5.3 percent growth and
average occupancy of 94.5 percent. Axiometrics predicts rent growth will slow to 3
percent in 2015.
Despite the projected decrease in new jobs, however, the situation is not expected to
mirror the dire conditions of the 1980s, when dropping oil prices were compounded
by the savings-and-loan crisis. And although lower oil prices lead to fewer jobs, they
also lead to cheaper gas prices, which means consumers have more money to spend
on other sectors such as retail, health care and education.
Meeting the Supply/Demand Ratio in Major Metro Areas
Digested from “Demand for Apartments: How Many Jobs Needed to Keep Up?”
Axiometrics (1/9/15) Ehmann, Chuck
Positive job growth is necessary for increased rent growth, and the ratio of job
growth to available multifamily units is looking favorable.
This rent growth is more favorable in some areas than others, depending on new
construction planned relative to expected job growth. The supply/demand ratio,
as calculated by Axiometrics, is currently 8.7 for current period job growth against
multifamily units permitted. (The average ratio is 5 during periods of positive job
growth.) And many metropolitan areas such as Oakland, California; Sacramento;
Phoenix; Hartford, Connecticut; and Las Vegas are experiencing ratios well above that.
Without a fair number of new jobs, some metro areas, such as Houston, Phoenix and
Las Vegas, will struggle to maintain current ratios. But decreases in the supply/demand
ratio are more likely the result of increased units than of flailing local economies.
www.iaaonline.net
When Should You Hire an Exterminator?
Digested from “Pest control services: Cost doesn’t
mean quality”
The Washington Post (1/14/15) Brasler, Kevin
It’s a fact of life: Apartment community managers
will need to deal with pests at some point or another.
Consider these evaluation measures before calling an
exterminator.
Research and compare consumer reviews and costs
for pest control services. But don’t be fooled into
thinking that expensive services equal stellar service.
Checkbook.org found no correlation between cost and
quality.
National
Focus
However, you may not need an exterminator. Different pests require different
approaches. For example, ants and roaches may be eliminated through simple baits
or sprays, whereas bedbugs likely require professional assistance because of their
resilience to pesticides. An exterminator may also be necessary to get rid of termites,
but it’s important to get an inspection and treatment proposals from at least three
companies. Avoid those that use bait systems and read the fine print on proposals
(e.g., how often will the company provide inspections after treatments and what is
required to maintain the warranty?).
And, of course, prevention is always key. Set up rules for common areas that promote
proper food storage and cleanup. Also, make sure to remove excess moisture with
dehumidifiers, and block access to building interiors by properly sealing any cracks
or gaps.
Projecting an Intelligent Image
Digested from “How to Look Smarter”
The Wall Street Journal (1/13/15) Shellenbarger, Sue
The saying, “Fake it ’til you make it” may not apply to projecting intelligence,
according to studies conducted by Nora A. Murphy, an associate professor of
psychology at Loyola Marymount University in Los Angeles. In fact, trying to fake
intelligence may actually signal a lack thereof.
Murphy’s studies looked at a number of behaviors to see what observers associated
with intelligence. In general, making eye contact, standing or sitting up straight, and
appearing self-confident boosted the perceived IQ of the person to observers in the
study. On the other hand, using big words and remaining stoic were associated with
trying to appear intelligent.
Some speakers were instructed to appear intelligent, and others were given no
instructions at all. Observers were able to more readily identify the IQs — higher
and lower — of the former than the latter, leading to the conclusion that you really
are better off just being yourself.
Win a Gift Card from IAA!
What is one thing you learned from reading
this issue of INSites?
Post your answer to the IAA Facebook page
and you’ll be entered in a drawing to win a
$50 Visa gift card!
www.facebook.com/
IndianaApartmentAssociation
Associate Member Update
IAA values the membership of Associate Members and welcomes several new
members who provide products, services and expertise in the multifamily industry.
New Members
A Better View Window Cleaning
RentDebt Automated Collections
Associa Oncall
Reis, Inc.
BLC Property Management
SatisFacts Research, LLC
Exterior Building Products
TNT Services
HSC Pavement Maintenance
Universal Roofing & Exteriors
Ice Miller LLP
Wasson Nursery
Landlordlocks.com, Inc.
Western Waterproofing
Priority Promotions
(As of February 12, 2015)
GREAT
service
smart
pricing
call ray’s
today.
CONNECT WITH IAA
If you are doing business with vendors who are not already members
of IAA, please encourage them to join today!
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www.iaaonline.net

January/February 2015 - Indiana Apartment Association

Transcription

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