Monthly Report - Washington Suburban Sanitary Commission

General Manager’s Report
January 18, 2012
Table of Contents
Products and Services
Call Center............................................................................................................................1
Interactive Voice Response System (IVRS) ........................................................................1
Water Production Chart........................................................................................................2
Wastewater Treatment Chart................................................................................................2
Infrastructure Asset Management
Fatal Accident at Triadelphia Reservoir...............................................................................3
Water & Wastewater Permit Compliance ............................................................................3
Sanitary Sewer Overflows....................................................................................................3
Annual Water Audit .............................................................................................................4
Sewer System Overflows Chart ...........................................................................................5
Basement Backups Chart .....................................................................................................5
Water Main Breaks / Leaks by Pipe Material & Size ..........................................................6
Water Main Breaks / Leaks Reported by Age .....................................................................6
Water Main Breaks and Leaks Chart ...................................................................................7
Water Main Reconstruction Charts......................................................................................8
Sewer Main Repair & Replacement Charts .........................................................................9
Sewer Lateral Lines Charts ................................................................................................10
Small, Local, Minority Business Enterprise
Minority Business Enterprise Program ..............................................................................11
SLMBE Office Outreach ...................................................................................................11
SLMBE Subcontracting Plan Changes ..............................................................................13
SLMBE Dashboard ............................................................................................................14
Accomplishments and Community Outreach
Accomplishments of Customer Care Team Advocate .......................................................16
American Water Works Association Partnership for Safe Water Program Award ...........16
Canned Food Drive ............................................................................................................16
Toys-for-Tots Campaign ....................................................................................................16
Feasty Boys Can the Grease Video Wins Prestigious Honor.............................................16
Leadership Montgomery Comes to the Potomac Plant......................................................16
WSSC’s Green Wit Wins Contest and Conference Registrations .....................................17
Community Outreach Events .............................................................................................17
Budget Report
Fiscal Year 2011 System Development Charge Annual Report........................................18
Budget Charts.....................................................................................................................19
i
Products and Services
Call Center
In December 2011, the Call Center answered 83% of the 50,992 calls received. In the first half of
FY 2012, the Call Center has answered an average of 4,100 more call per month than in the same
period of FY 2011. The calls received have increased an average of 3,400 for the same period. The
calls received in December 2011 increased by 25% from December 2010, a difference of 12,979.
Customer Care is exploring the possibility that the increase of incoming calls is a direct result of the
IVRS outbound calls. The purpose of these outbound calls is to remind customers of delinquent
balances and imminent turn-offs, as well as to remind them of upcoming appointments. In December,
the outbound calls increased 57% from the months of October and November. The Call Center’s
performance continues to be impacted by staffing issues, and we are working to acquire part-time
employees for our peak hours of operation.
Percent of Calls Answered
100%
80%
88%
89%
87%
86%
86%
83%
60%
40%
20%
0%
Jul
Aug
Sep
Oct
Nov
FY 2011
Dec
Jan
Feb
Mar
FY 2012
Apr
May
Jun
Target
Interactive Voice Response System (IVRS)
In December 2011, the IVRS processed 9,073 payments, for a total of $1,911,415.93. The average
number of monthly payments processed through the IVRS for fiscal year-to-date 2012 is 8,010. In
FY 2011, the average for the same period was 3,633.
FY 2012 IVRS Payments Received
10,000
9,500
9,000
8,500
8,000
7,500
7,000
6,500
6,000
5,500
5,000
4,500
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Credit Card
Check-by-Phone
Debit Card
# of Payments Received in FY 2011
1
Products and Services
Water Production
250
225
Million Gallons per Day
200
175
150
125
100
75
50
25
0
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
FY 2011 Actual
198.8
192.8
195.2
169.8
163.2
165.4
164.2
159.7
158.3
163.6
173.6
194.0
FY 2012 Actual
201.8
182.9
168.1
161.1
155.1
153.3
FY 2012 Budget
170.0
170.0
170.0
170.0
170.0
170.0
170.0
170.0
170.0
170.0
170.0
170.0
Wastewater Treatment
(Includes wastewater treated at Blue Plains Facility)
250
225
Million Gallons Per Day
200
175
150
125
100
75
50
25
0
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
FY 2011 Actual
174.277
179.366
173.181
183.206
180.357
180.752
175
185.108
206.065
198.169
186.311
169.772
FY 2012 Actual
163.5
173.2
218.0
190.6
184.8
203.8
FY 2012 Budget
214.5
214.5
214.5
214.5
214.5
214.5
214.5
214.5
214.5
214.5
214.5
214.5
2
Infrastructure Asset Management
Fatal Accident at Triadelphia Reservoir
On Friday, December 2, 2011, Charles Duckett of the Systems Control Group was taking part in a
WSSC-managed deer hunt on the Triadelphia Reservoir watershed. At approximately 12:15 p.m., he
received notification to pick up a deer, via boat, that had been harvested and placed along the shoreline
by one of the hunters.
At approximately 1:30 p.m., co-workers became concerned because Mr. Duckett had not returned to
Brighton Dam. Staff members called 911. The Montgomery County police arrived, and during the
next several hours, the Maryland Department of Natural Resources, Maryland National Park &
Planning Mounted Police, Montgomery County Fire and Rescue, Montgomery County Police, WSSC
Police, and other WSSC staff members searched for Mr. Duckett using boats, dogs, and helicopters
with infrared cameras until approximately 10:00 p.m. that night.
The search resumed on Saturday, December 3, 2011 and for the next two weeks, and included dogs
with their handlers, a WSSC contractor which provided an underwater robotic camera and scanner and
the US Navy which also provided an underwater robotic camera.
A candlelight vigil was held for Mr. Duckett at the family’s request at Brighton Dam on the evening of
Sunday, December 11, 2011, and on the afternoon of Thursday, December 16, the WSSC police
located Mr. Duckett’s body. Mr. Duckett’s funeral was held on December 22, 2011.
WSSC-managed hunts were canceled during the remainder of the month. The Commission is
reviewing its boating practices, and mandatory training for all boat operators was immediately
implemented. The Maryland Occupational Safety and Health Administration has begun its
investigation of this tragic incident and it will issue its findings and recommendations at the
conclusion of its review. The Safety Unit will issue its final report once we receive the investigation
reports from all external agencies.
Water & Wastewater Permit Compliance
In the month of December, there were zero violations for both drinking water quality permits and
wastewater effluent permits.
Sanitary Sewer Overflows (SSOs)
There were 27 SSOs during the month of December, 2011. Twenty-four overflows occurred from the
collection system, and three occurred from WSSC facilities (Broad Creek WWPS, Fort Washington
Forest #1 WWPS, Piscataway WWTP). The various causes of these known collection system
overflows included: grease, sewer cleaning, debris, roots, defective material, stream erosion, force
main failure, damage by others, and roots and grease. The WSSC facility overflows (Broad Creek
WWPS and Ft. Washington #1 WWPS) were caused by increased infiltration and inflow from a wet
weather event (3.5 inches of rainfall) on December 7–8, 2011. There was also a small overflow from
the Piscataway WWTP drain system during this same period.
3
Infrastructure Asset Management
Annual Water Audit
In compliance with the terms of the State’s Water Appropriation and Use Permit for the Potomac
Plant, the annual water audit was prepared and submitted to the Maryland Department of the
Environment. The water audit showed a slight improvement in the percentage of lost or unmeasured
water, from 17.19% in fiscal year 2010 to 16.69% in fiscal year 2011. We are encouraged by this
year-over-year reduction, but the true measure of our water loss reduction efforts will be the consistent
decline in this percentage over many years. A Water Loss Reduction Plan, as also required by the
Permit, will be prepared and submitted to the State by July 1, 2012.
4
Infrastructure Asset Management
Sewer System Overflows
30
25
# of SSOs
20
15
10
5
0
FY 2012 Other
FY 2012 Overflowing Manholes
FY 2011 Actual
5-Year Avg. By Month
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
June
0
14
9
15
5
14
7
12
4
11
6
10
0
11
14
12
0
6
6
12
3
24
13
14
14
18
12
15
19
18
15
14
9
21
13
12
Please Note: "Other" includes clean outs, force mains, wastewater pumping station overflows, etc.
Basement Backups
Number of Backups
150
100
50
0
FY 2012 Svc Line (Laterals)
FY 2012 Mainline
FY'11 Actual
5-Year Avg. By Month
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
June
42
16
62
57
40
44
79
54
41
42
78
59
45
28
90
62
52
36
92
73
37
63
80
86
90
82
94
76
98
83
89
80
82
82
52
69
5
Infrastructure Asset Management
# of Water Main Breaks and
Leaks
Water Main Breaks/Leaks by Material & Size
250
225
200
175
150
125
100
75
50
25
0
19 1
2
2
18
205
227
Total
By Material
Total Breaks
and Leaks
Cast Iron
Ductile Iron
PCP
Unknown
207
By Pipe Size
Under 12"
12" and Over
Other
There were 227 breaks and leaks reported in the month of December. The data shows that 90% of the breaks
and leaks resulted from pipes made of cast iron material and 91% of the pipes were under 12 inches in diameter.
Water Main Breaks/Leaks by Pipe Age
# of Water Main Breaks and Leaks
200
180
160
140
120
227
137
100
80
81
60
40
20
7
2
0
Total Breaks/Leaks
Total Breaks/Leaks
Under 25 Years
25-50 Years
Over 50 Years
Other
There were 227 breaks and leaks reported in the month of December. The data shows that 60% of the breaks
and leaks reported, occurred in pipes 25-50 years old.
6
Infrastructure Asset Management
Water Main Reconstruction Completed
6
5
# of Miles
4
3
2
1
0
Contract Work
In-House Work
FY 2012 Goal - Monthly
Jul
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
1.48
0.81
4.6
3.35
1.35
4.6
2.84
1.29
4.6
3.95
1.45
4.6
1.76
1.64
4
1.39
0.62
1
0.5
0.5
3
4.4
4.6
4.6
Cumulative Water Main Reconstruction Completed
40
Cumulative # of Miles
35
30
25
20
15
10
5
0
Miles Constructed
FY 2012 Goal - Cumulative
Jul
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2.29
4.6
6.99
9.2
11.12
13.8
16.52
18.4
19.92
22.4
21.93
23.4
23.9
24.4
27.4
31.8
36.4
41
7
Infrastructure Asset Management
Sewer Main Repair & Replacement Completed
6.00
# of Miles
4.00
2.00
0.00
Main Line Bursting
Main Line Lining
Main Line Replacement
FY 2012 Goal - Monthly
July
Aug*
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
0.17
1.44
0.00
2.9
0.13
2.11
0.25
2.9
0.04
1.02
0.01
2.9
0.05
3.69
0.00
2.9
0.00
0.73
0.24
2.9
0.00
3.51
0.01
2.9
2.9
2.9
2.9
2.9
2.9
2.9
Cumulative Sewer Repair & Replacement Completed
35
Cumulative # of Miles
30
25
20
15
10
5
0
Sewer Main - Cumulative
FY 2012 Goal - Cumulative
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
1.61
2.9
4.10
5.8
5.17
8.7
8.91
11.6
9.88
14.6
13.40
17.5
20.4
23.3
26.2
29.1
32.0
34.9
8
Infrastructure Asset Management
Water Main Breaks & Leaks
Breaks and leaks for the reporting month are unconfirmed, pending field verification
700
# of Breaks & Leaks
600
500
400
300
200
100
0
FY 2011 Actual
FY 2012 Actual
5-Year Avg. by Month
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
55
59
53
45
84
57
67
97
82
176
160
186
277
187
265
647
227
411
366
96
59
39
49
83
394
206
63
47
42
54
9
Infrastructure Asset Management
Sewer Lateral Lines Completed
2.5
# Miles Completed
2
1.5
1
0.5
0
Lateral Line Completed
FY 2012 Goal - Monthly
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
0.67
0.42
0.5
0.42
0.26
0.42
1.59
0.42
1.59
0.42
1.34
0.42
0.42
0.42
0.42
0.42
0.42
0.42
Cumulative Lateral Lines Completed
7
Cumulative # of Miles
6
5
4
3
2
1
0
Lateral Line - Cumulative
FY 2012 Goal - Cumulative
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
0.67
0.4
1.17
0.8
1.43
1.2
3.02
1.7
4.61
2.1
5.95
2.5
2.9
3.3
3.7
4.2
4.6
5.0
10
Small, Local and Minority Business Enterprise
Minority Business Enterprise Program
The development of a comprehensive Appendix A and Good Faith Efforts Guide for
implementation of the new SLMBE Programs (Standard Procedures MBE 11-01 and SLBE 1201) was completed at the beginning of Fiscal Year 2012. On December 28, 2011, the SLMBE
Office launched a training series titled, “Understanding the SLMBE Appendix A for
MBE/SLBE/SLMBE Participation and the Good Faith Efforts Guide.” Appendix A is the section
in WSSC solicitations that details MBE, SLBE and SLMBE participation on WSSC-funded
contracts. All prime vendors and suppliers are required to address subcontracting participation,
which is determined by the SLMBE Office and presented in Appendix A of their proposals, to be
deemed responsible and responsive. This training course will help firms seeking to conduct
business with WSSC understand Appendix A and the Good Faith Efforts Guide.
SLMBE Office Outreach
WBO 25th Anniversary Gala and Grant Awards
On December 2, 2011, the Women Business Owners (WBO)of Prince George’s County
celebrated its 25th year educating, supporting, and empowering women business owners whose
businesses serve Prince George’s County, Maryland. The annual gala was held at The Country
Club at Woodmore, in Mitchellville, Maryland. The WBO’s gala is one of the most well-known
events in Prince George’s County. The evening was celebrated with members, sponsors,
community leaders, family, and friends. The WBO recognized several grant recipients and those
who have made a difference in the business community.
SymTrac™ Training
On December 5 and 6, 2011, the SLMBE Office staff presented hands-on SymTrac™ trainings
for external and internal stakeholders. SymTrac™ is used by subcontractors to submit their
invoices and validate payments. It also allows prime vendors to submit approved subcontracting
plans.
MD/DC Minority Supplier Development Council (MSDC) - Capital Council Hosts Utility
Summit - “Embracing Diversity”
On December 7, 2011, the SLMBE Office, along with other area utility companies, met with
some of the most successful certified-MBEs to see what products/services they could offer
WSSC. The Summit was hosted by the Capital Council’s MBE Input Committee and attracted
over 50 businesses and several utilities to network and provide insight on how to do business, as
well as upcoming contracting opportunities. The SLMBE Office participated in the matchmaking sessions.
United Negro College Fund (UNCF) Special Program - Networking Reception
On December 8, 2011, the SLMBE Office attended the UNCF’s annual networking reception,
held at the Willard Intercontinental Hotel in Washington, DC. The purpose of the event was to
network and obtain information about the minority contracting opportunities at historically black
institutions. The SLMBE Office was one of many co-sponsors for this successful event.
11
Small, Local and Minority Business Enterprise
MD/DC (MSDC) - Capital Council Board Meeting
On December 9, 2011, the SLMBE Office attended the end of the year annual board meeting held
at the Loews Hotel in Annapolis, Maryland. The year’s accomplishments and achievements were
celebrated with the sharing of business success stories by MBEs.
11th Annual Minority Legislative Breakfast - Montgomery County
On December 12, 2011, the SLMBE Office, and several other Commission employees, attended
the annual Montgomery County MBE Legislative Breakfast. The event was hosted by the
African American Chamber of Commerce, the Asian American Political Alliance, the Hispanic
Chamber of Commerce of Montgomery County, the National Association for the Advancement of
Colored People, and the Asian American Education Association. WSSC’s commitment to
providing contracting opportunities to minority and women-owned businesses was acknowledged
in the program booklet for the event and during the ceremony.
WSSC Host Pre-Bid for Inspection Services Contract
On December 12, 2011, the SLMBE Office and the Systems Inspection Group presented a PreBid Conference for Solicitation No. IC2011A11 (Inspection Services). The Systems Inspection
Group provided an overview of the project and the SLMBE Office provided an overview of the
Appendix A SLMBE subcontracting participation requirement.
Pre-Bid for Federal Lobbyist Contract
On December 14, 2011, the SLMBE and the Acquisition Offices hosted an outreach event to
educate potential vendors about the upcoming lobbyist contract. The Intergovernmental
Relations Office (IRO) provided a brief overview of the contract deliverables and requirements.
The SLMBE Office provided an overview of the Appendix A SLMBE subcontracting
participation requirement.
“Taste Off” for WSSC’s Customer Care Team (CCT)
On December 19, 2011, the SLMBE Office facilitated and arranged for three certified-MBE
caterers to present a “tasting” of their food samples to the Customer Care Team (CCT) for
potential catering opportunities at the Commission. The SLMBE Office will host additional
“taste offs” in the future.
WOL’s 1450 News Talk Radio Show - Thornton Business Hour
On December 21, 2011, the SLMBE Director was the featured guest speaker on the Pat Thornton
News Talk Radio Show. The Director shared strategies on successful avenues towards
contracting opportunities with WSSC. The Director also discussed business forecasting and
industry trends targeting small and minority entrepreneurs and the future of WSSC’s MBE
Program.
Appendix A and Good Faith Efforts Training
On December 28, 2011, the SLMBE Office conducted it first training for the Appendix A and the
Good Faith Efforts to external stakeholders. The training educated vendors about the new
attachments that are a part of all solicitations (Appendix A and Good Faith Efforts).
12
Small, Local and Minority Business Enterprise
SLMBE Office Subcontracting Plan Changes
On November 21, 2011, KCI Technologies, Inc. submitted a request to the Acquisition Office to
modify the subcontracting plan for Contract No. PM00020A08 for Water and Sewer BOA. The
original contract was awarded to KCI, a majority-owned firm located in Baltimore, Maryland.
The original contract contained a 24% Minority Business Enterprise (MBE) subcontracting
requirement. KCI proffered 24% subcontracting to three (3) certified-MBE firms: Findling, Inc.
(African American); Mercado Consultants (Hispanic American); and Reviera Enterprises, Inc.
(African American). KCI stated the reason for the change was to improve the distribution of
tasks between their current subcontractors. The changes to KCI’s subcontracting plans are as
follows: Findling, Inc.’s percentage decreased from 5% to 4.25%; Reviera Enterprises’
percentage decreased from 5% to 1.25%; and Mercado Consultants’ percentage increased from
14% to 19.5%. The overall MBE subcontracting proffered by KCI increased from 24% to 25%.
After careful review, the SLMBE Office approved the request.
13
WSSC SLMBE Dashboard
DECEMBER 2011
MBE PAYMENT AND AWARD DATA
Summary - Payments to MBE Firms
Fiscal Year-to-Date
Contracting Area
Goal
M/WBE$**
M/WBE%**
MBE $
WBE $
Majority $
A/E Services
24%
$
6,156,408
31%
$
5,187,127
$
969,281
$
18,156,801
Construction Services
20%
$
5,244,569
9%
$
3,235,602
$
2,008,967
$
56,771,033
Goods and Services
28%
$
31,118,714
44%
$
16,348,530
$
14,770,184
$
46,433,437
Professional Services
Totals
20%
$
$
2,022,515
44,542,206
30%
28%
$
$
1,293,802
26,065,061
$
$
728,712
18,477,145
$
$
6,221,643
127,582,915
Total of ALL Payments
26%†
$
172,125,121
Fiscal YTD total M/WBE payments are more than the same period last year by $13.8 M (December FY'2011YTD total M/WBE payments were
$30.8 M). A/E Services M/WBE YTD total payments are more than the same period last year by $1.9 M (A/E Services FY'2011 M/WBE YTD
Total Payments were $4.3 M); Construction M/WBE YTD Total Payments are less than the same period last year by $1.6 M (Construction
FY'2011 M/WBE YTD Total Payments were $6.8 M); Goods and Services M/WBE YTD Total Payments are more than the same period last year
by $11.9 M (Goods and Services FY'2011 M/WBE YTD Total Payments were $19.2 M); and Professional Services M/WBE YTD Total Payments
are more than the same period last year by $1.6 M (Professional Services FY'2011 M/WBE YTD Total Payments were $428 K). FISCAL YTD
VALIDATED SUBCONTRACT PAYMENTS: $686,899 in A&E payments; $175,048 in Construction payments; $937,296 in Goods and
Services payments; and $155,901 in Professional Services payments.
†Annual MBE payment objectives
**M/WBE includes Certified-MBE and WBE firms (displayed for reporting purposes only.)
Note: M/WBE$ (excluding subcontract payments) + Majority$ = Total Payments. The total M/WBE$/Total Payments = Total M/WBE%
Summary - MBE Award Dollars*
Fiscal Year-to-Date
Contracting Area
MBE%
WBE
77%
$
Construction Services
1%
$
Goods & Services
55%
$
Professional Services
32%
$
Totals
13%
$
A/E Services
Total M/WBE
MBE
375,000
10,519,395
10,894,395
$
Majority
Total
24,911,987
$
7,452,103
$
32,739,090
$
4,976,078
$
339,312,583
$
344,288,660
$
13,357,445
$
19,161,954
$
43,038,794
$
774,496
$
1,647,153
$
2,421,649
$
44,020,006
$
367,573,792
$
422,488,193
$
54,914,401
MBE Subcontract Awards: $19,941,967 to A&E; $871,344 to Construction; and $2,812,420 to Goods and Services. Fiscal YTD Total Contract
Award Dollars are more than same period last year by $306 M (DEC FY'2011 YTD Total Contract Award Dollars $116 M with $46 M awarded to
MBE Firms). Contract Awards have been adjusted due to the reclassification of Contracts to the appropriate contracting areas.
*MBE and WBE award dollars include Prime and Subcontract award dollars. Majority award dollars are adjusted to exclude amount proferred to subcontractors.
Note: Majority Prime Award Dollars - Subcontract Award Dollars proferred to M/WBE = Majority$. M/WBE Prime Award Dollars + Subcontract Award
Dollars proferred to M/WBE = M/WBE$
14
WSSC SLMBE Dashboard
DECEMBER 2011
SLBE PAYMENT AND AWARD DATA
Payments to SLBE Firms
Fiscal Year-to-Date
Contracting Area
*Total MBE%
WBE $
MBE $
Majority $
Totals
A/E Services
0%
$
-
$
-
$
95,284
$
95,284
Construction Services
1%
$
24,032
$
-
$
3,590,148
$
3,614,180
Goods & Services
0%
$
-
$
-
$
21,240
$
21,240
Professional Services
0%
$
-
$
-
$
11,350
$
11,350
1%
$
24,032
$
-
$
3,718,022
$
3,742,054
Totals
December FY'2012 YTD SLBE payments are less than December FY'2011 YTD ($7.3 M) SLBE payments by $1.8 M.
*Total MBE% and MBE$ includes MBE and WBE payments
Note: Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.
Awards to SLBE Firms
Fiscal Year-to-Date
Contracting Area
*Total MBE%
WBE $
MBE $
Majority $
A/E Services
0%
$
-
$
-
$
Construction Services
0%
$
-
$
-
$
100%
$
-
$
42,000
$
0%
$
-
$
-
$
9%
$
-
$
42,000
$
Goods & Services
Professional Services
Totals
442,160
Totals
$
-
$
442,160
-
$
42,000
-
$
442,160
$
484,160
Of the December FY'2012 SLBE awards, $42,000 was awarded under the SLBE Sheltered Market Program.
*Total MBE% and MBE$ includes MBE and WBE awards
Note: Prime SLBE awards only (Subcontract SLBE awards will be reported in future Dashboards.) Majority refers to approved SLBEs that have not been
identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.
CENTRALIZED BIDDER REGISTRATION (CBR)
Dec 2011
Nov 2011
FYTD 2012
SLMBE % of
YTD Registered
Total Vendors
114
130
753
100%
Total SLMBE Vendors
20
23
130
17%
Total MBE Only Vendors
20
23
129
17%
Total SLBE Only Vendors
0
0
2
0%
Total Combo MBE/SLBE Vendors
0
0
1
0%
Registered Vendors
CBR vendor registration began officially on December 3, 2007. As of Dec 30, 2011, the total number of registered firms in the CBR was 4,598
and the total number of SLMBE firms registered in the CBR was 724.
15
Accomplishments and Community Outreach
Accomplishments of Customer Care Team Advocate
Governor Martin O’Malley appointed Kevin Woolbright, Customer Care Team Advocate, to the
Maryland Underground Facilities Damage Prevention Authority in 2011. This authority hears
complaints and assesses civil penalties for violations of Maryland State law protecting
underground facilities.
American Water Works Association Partnership for Safe Water Program Award
The Potomac Water Filtration Plant (WFP) received the Director’s Award from the American
Water Works Association Partnership for Safe Water program after successfully completing the
Partnership’s Phase III Self-Assessment. The Potomac WFP is one of approximately 200 plants
nationwide, and currently the only plant in Maryland that holds this distinction. The Partnership
for Safe Water is a unique cooperative among the United States Environmental Protection
Agency (EPA), AWWA, the Association of Metropolitan Water Agencies (AMWA), the
National Association of Water Companies (NAWC), and the Association of State Drinking
Water Administrators (ASDWA). The partnership encourages and assists water suppliers in the
United States to voluntarily enhance their water systems’ performance for greater control of
Cryptosporidium, Giardia and other microbial contaminants.
To receive the Phase III Directors Award, a utility must work through the arduous and difficult
self-assessment process, identifying factors which may have been limiting performance of the
treatment plant and taking steps to address those factors.
Canned Food Drive
Commission employees contributed to yet another successful canned food drive leading up to the
holiday season. WSSC collected nearly 1,700 cans of food. The donations were evenly divided
between St. Martin’s Food Pantry in Gaithersburg and the Salvation Army in Hyattsville.
Toys-for-Tots Campaign
On December 15, 2011 Sgt. Saldivar (USMC) visited the Patuxent WFP to acknowledge
WSSC’s Toys-for-Tots efforts. Tom Rock and Debbie Armstead of the Patuxent WFP led a
very successful campaign. WSSC’s campaign benefited both Prince George’s and Montgomery
counties - toys were distributed to a police station in Landover and a VFW in Wheaton.
Feasty Boys Can the Grease Video Wins Prestigious Honor
WSSC was selected to receive the 2012 National Environmental Achievement Award in the
Public Information and Education-Video Category for the Feasty Boys promotional video, “Can
It, Cool It and Throw It Away” by the National Association of Clean Water Agencies
(NACWA).
Leadership Montgomery Comes to the Potomac Plant
The Potomac Water Filtration Plant (WFP) hosted the 2012 Leadership Montgomery Class on
January 11, 2012. General Manager/CEO Jerry N. Johnson gave a welcome message and Chief
Engineer Gary Gumm gave a presentation to the class highlighting our infrastructure challenges,
the value of tap water and important information about WSSC’s role as a regulator. Plant
Superintendent, Joe Johnson hosted a tour of the plant. The event was organized by
16
Accomplishments and Community Outreach
Communications and Community Relations Director Jim Neustadt, a 2011 graduate, and
attended by Zohreh Movahed, Regulatory Services Group Leader, a member of the 2012 class.
(Commissioner Jones is a 2011 Leadership Prince George’s graduate and Maria Tucker is a
member of the current class. WSSC is working to set up a similar event for Leadership Prince
George’s.)
WSSC’s Green Wit Wins a Contest and Conference Registrations
WSSC submitted the winning theme, “Green, Greener, Greenest: Maryland Schools” for the
Maryland Youth Summit that is held annually at Sandy Point State Park in June. The Youth
Summit is sponsored by the Maryland Association of Environmental and Outdoor Educators
(MAEOE) and is a celebration of those Maryland Schools that achieve Green School
Certification during the current school year. All schools in Maryland are invited to attend the
event. WSSC staffs a presentation table at the event which draws thousands of students and
teachers. Because the Commission submitted the winning theme, WSSC will receive two free
registrations for the annual MAEOE conference in Ocean City in February. Commission staff
will also be presenting WSSC’s reef ball project at the conference. “From the Classroom to the
Chesapeake, Oyster Reef Balls” explains WSSC’s participation in the Memorial Stadium Reef
Ball project and how other schools in the state can get involved.
Community Outreach Events
December 19, 2011
Watershed & Water Conservation presentation
College Park, MD
Fifth grade students at Al Huda Islamic School enjoyed the presentation
by WSSC.
Cora Rice Elementary School Site Tour
Western Branch Plant
Brian Mosby led the tour of 40 fifth grade students from Landover, MD.
December 27-29, 2011 2nd Annual Engineering Academy
Anacostia Depot
Fourteen students from Charles H. Flowers High School in Upper
Marlboro and Walker Mill Middle School in Capitol Heights participated
in the event. The students learned about engineering, design, meters, fire
hydrants, industrial trades and instrumentation. The Customer Care
Support Services and the Industrial Assets Management Groups played a
key role in making the academy a success.
January 16, 2012
National Day of Service
Silver Spring, MD
WSSC honored the memory of Dr. Martin Luther King, Jr. by
coordinating a service project with the Montgomery County Volunteer
Bank. The service project was writing letters to military service
personnel who are stationed overseas.
Montgomery County’s Celebration
Bethesda, MD
The Community Relations Group and the Strategic Systems
Management Office took part in Montgomery County’s celebration to
honor Dr. King at the Strathmore.
17
Budget Report
Monthly Status Report –November 2011
See attached report.
Fiscal Year 2011 System Development Charge Annual Report
The Commission’s System Development Charge (SDC) annual fiscal year report was forwarded
to the Commissioners earlier this month. The report was also distributed to County Executives,
County Council members, and Montgomery and Prince George’s counties Senate and House
delegations. Although the report is no longer required by State law, we continue to prepare and
distribute it as valuable information for our elected officials.
18
Budget Report
Operating Revenues
$60,000
$ In Thousands
$50,000
$40,000
$30,000
$20,000
$10,000
$0
Jul
Aug
Sep
Oct
Nov
FY 2012 Actual
Dec
Jan
FY 2011 Actual
Feb
Mar
Apr
May
Jun
May
Jun
FY 2010 Actual
Operating Expenses
$70,000
$ In Thousands
$60,000
$50,000
$40,000
$30,000
$20,000
$10,000
$0
Jul
Aug
Sep
Oct
Nov
FY 2012 Actual
Dec
Jan
FY 2011 Actual
19
Feb
Mar
FY 2010 Actual
Apr
Budget Report
Cumulative Water/Sewer Net Revenue
60
(in millions)
50
40
30
20
10
0
Sept
Oct
FY 2010 Actual
Nov
Dec
Jan
FY 2011 Actual
Feb
Mar
FY 2012 Actual
20
Apr
May
June
FY 2012 Projected