ACUITY OFFERS A VIEW TO THE 97TH PGA CHAMPIONSHIP

AGENCY FOCUS page 4
• EMPLOYEE FOCUS page 10 • CYBER COVERAGE
page 12
TIMELY NEWS AND INFORMATION FROM ACUIT Y
JUNE 2015
WORLD
CLASS!
ACUITY OFFERS A VIEW TO
THE 97TH PGA CHAMPIONSHIP
page 2
w w w.acuity.com
ACUIT Y AGENTS, EMPLOYEES RETURN TO THE
PGA CHAMPIONSHIP
AT WHISTLING STRAITS
This Is
is Major!
The 97th PGA Championship is just two months away,
and agents and employees will have the chance to be part
of this historic event as they enjoy red-carpet treatment
as guests of ACUITY.
“Great partners deserve great rewards,” says Ben
Salzmann, President and CEO. “The 2015 PGA
Championship is the ultimate event of the professional
golf season—and it’s right in our backyard. We’re proud
to bring 1,600 agents and employees to the event.”
ACUITY ’S Hospitality
The fourth major championship of the year, aptly
nicknamed “The Season’s Final Major,” has been held
at Whistling Straits two times before. The 86th PGA
Championship came to the course in 2004, and the 92nd
in 2010.
This year, as in the past, ACUITY will host a hospitality
chalet as well as an on-course viewing skybox. Guests’ view
of the course will get a major upgrade in 2015, thanks to
expanded amenities, one of the largest chalets in “Hole 17
Village,” and a premier skybox location overlooking the
9th hole.
“ACUITY agents and employees will be enjoying
the best hospitality package on the course,” says Wally
Waldhart, Vice President - Sales and Communications.
A Unique Venue
Whistling Straits, which offers two world-class courses,
is one of golf’s most spectacular settings. The Straits course
features rugged and windswept terrain, sculpted along two
miles of Lake Michigan shoreline. A masterpiece in the
world of golf created by Pete Dye, the course is ranked #4
in GolfWeek’s 2015 Best Resort Courses and #22 in Golf
Digest’s 2015/2016 America’s 100 Greatest Golf Courses.
Many of our agents have already faced the challenges
presented by The Straits at one of ACUITY’s golf outings
over the years. In August, they can now experience the thrill
of watching the top golfers in the world face those same
challenges as they compete for the Wanamaker Trophy.
Red-Carpet Treatment
The PGA Championship is considered one of the
toughest in all of golf to win because it features the
strongest field in major championship play. But for
qualifying agents, it won’t be tough at all to attend. Every
ACUITY guest receives a parking pass, and shuttles will
take agents directly from parking to our chalet.
“ACUITY is pleased to offer our guests a front-row seat
to the best event in golf, because they are the best agents
and employees in the industry,” says Shane Paltzer, Vice
President - Personal Lines
and Marketing.
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ABOUT THE PGA
CHAMPIONSHIP
The PGA Championship has become
known as the major championship in golf
with the strongest field, made up of all
past winners of the PGA Championship,
winners of the last five Masters, U.S.
Opens and British Opens, and top players
from other major professional golf
strokes under par on a hole—is even rarer than hitting a
hole-in-one.
Agent Brad Tyer from Billups, Snyder & Associates
achieved this rarest of golfing feats in May on hole 14 at
Adams Pointe Golf Club in Blue Springs, Missouri. After
hitting a solid drive on the par-5, 465-yard hole, he pulled
out a 6-iron for his second shot.
He knew the shot was good, but
was until he reached the green.
The PGA Championship has become
“I couldn’t believe that it
a truly international event, featuring
players from more than 20 nationalities and
televised in nearly 200 countries.
When the event was last held at Whistling
Straits in 2010, Martin Kaymer captured his
first Major win in a wild finish that featured
a three-hole playoff with Bubba Watson.
In golf, scoring a double eagle—a score of three
wasn’t aware of just how good it
championships and PGA tour events.
ONE IN A MILLION!
•
really happened,” says Brad,
noting that he was playing with
an ACUITY ball as well. “That
particular ball has been retired and
is going in the trophy case!”
•
Brad found his ball in the cup, resting
against the pin!
J U N E
2 0 1 5
PAG E 3
COMPETITIVE SPIRIT,
SERVICE FOCUS DRIVE
PENNSYLVANIA AGENCY
With a history in Pennsylvania that dates back over
100 years, Reed, Wertz, and Roadman has seen many changes over
the years, including a technological revolution that has transformed
the insurance industry. However, one thing that has never changed at
the agency is its approach to customer service.
“We know that customers want and deserve personal service,”
says Candy Thomas, Sales Manager at the Bedford-based agency.
“We’re high-tech when it comes to processing, but high-touch when
it comes to service. Our customers will always get a live person
answering the phone when they call.”
The agency is also a remarkably high-energy workplace, a
quality that stems directly from owner Todd Roadman. In his
personal life, Roadman is an accomplished adventurist: a heliskier,
world-class canoe racer, and experienced climber who has summited
Kilimanjaro and Everest.
“Todd’s competitive spirit fuels him and fuels the agency,” says
Tim Weaverling, Commercial Account Manager. “All our staff are
driven to succeed.”
Rich History
Reed, Wertz, and Roadman’s history dates back to 1889, when
Jacob Reed started a small agency in Pennsylvania. Over the years,
organic growth and a number of acquisitions drove the agency’s
expansion. In 1993, Todd purchased the company from his father,
Donald Roadman.
Todd’s connections in the canoeing world helped the agency
land key customers, including its largest account. In 1995, Reed,
Wertz, and Roadman joined the Keystone Insurers Group to expand
the breadth of markets and services it could provide to clients.
Since then, the agency has grown four-fold and writes business
in dozens of states.
The bulk of the agency’s business is in
commercial lines, with transportation
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its largest segment. The agency also
writes a strong book of personal lines
OF THE
and farm business, as well as life and
health insurance.
Reed, Wertz, and Roadman also
focuses on finding opportunity in
businesses that need help improving
their workers’ compensation experience
mod, offering customers Certified
WorkComp Advisor services through Keystone.
“We’re able to work with customers and get
their mod under control,” Weaverling says. “Often times,
we’re able to save customers 20, even 30 percent by helping
them put processes in place to improve their operations and
reduce claims.”
AGENCY
MONTH
Trust in Staff
The agency is known not just for providing great customer
service, but also for being a great place to work. As one example,
each employee receives a one-hour massage every month. The
agency also built a wellness facility in its headquarters for staff.
Like all agencies, Reed, Wertz, and Roadman is focused on
continued growth. Unlike many others, however, the firm trusts its
producers to set and achieve their own growth goals—a philosophy
that stems directly from the competitive spirit and winning tradition
of its owner.
“Over the years, we’ve found that people will exceed your
expectations if you trust them,” Thomas says. “We don’t limit our
staff in determining what they are able to achieve.”
•
The agency’s fitness center
Todd Roadman
Todd at the summit of Aconcagua
Todd at Everest Base Camp
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QUANTUM
OF SOLACE
Insurance is a promise. How well companies keep that
promise in the claims process makes all the difference between providing customers
solace or causing them frustration.
ACUITY has a proven track record in keeping our promises. Year after year, our
customers give our claims service a 96 percent satisfaction rating, and our agents rate
us even more highly at 99 percent. Our world-class claims service is a team effort
made by our people and our staff, supported by technology.
Our People ACUITY is made up of people who are committed to making a difference. Our
claims staff understand that they are in the business of helping people put their lives
and businesses back together after disaster strikes. We’ve featured many stories
in these pages of claims staff who have gone above and beyond to not only bring
comfort to people in times of distress, but who continue to reach out after the claim
is closed to ensure that things are still going OK.
One of our key promises is meaningful, same-day contact when losses are
reported. We make calls, get adjusters to damaged areas, and help start the rebuilding
process as fast as possible. Our staff commitment to that goal hasn’t changed
regardless of the number of policies we write, how many states we do business in, or
the amount of claim volume that we handle, and it never will.
Our Agents
When tragedy strikes, websites and 800 numbers are not comforting to
customers. People choose an independent agent over an internet-based company
because they want someone local to talk to who can provide trusted advice. They
want someone who knows them and understands the areas in which they live and do
business.
Our agents help our field adjusters as well. Because agents know the local
area, they can provide advice and guidance that helps ACUITY triage claims and
identify resources and contractors who can assist in the restoration process. And
because agents know their customers personally, they often have additional contact
information to help us reach people who have been displaced after a catastrophe.
Our Technology
When natural disasters strike, most carriers wait for claims to come to them—but
not ACUITY. We identify affected areas, survey insureds and agencies to see if there
is any damage, and send claims adjusters out proactively. We provide adjusters the
best tools to do their jobs efficiently and effectively, and our Next Generation claims
system reflects our ongoing commitment to capitalize on the latest in technological
efficiency.
Fast and fair claims service isn’t just the right thing to do—it’s also good
business. Renewal retention levels are actually higher among insureds who have
had a claim and experienced ACUITY’s service difference! Time after time, agents
report increases in business after storms when people see the service their neighbors
received with ACUITY and decide to become ACUITY customers as well.
In summary, claims handling is a true team effort at ACUITY. Our agents and our
staff—call center, home office, field adjusters, managers, and specialists—all work
together to provide the best and fastest service, enabled by the latest technology. Our
service not only helps us provide solace to customers, but generates the best results
for everyone involved—we promise.
•
BY BRIAN BENISHEK –
G E N E R A L M A N AG E R - S A L E S
J U N E
2 0 1 5
PAG E 5
ACUITY ’S ED FELCHNER
RECEIVES LIFETIME
ACHIEVEMENT AWARD
Ed Felchner, who retired from ACUITY
Insurance Exchange, Vice President and Chief Underwriting
in January 2015 as Vice President - Personal Lines and
Officer of the Millers National Insurance Group, and
Marketing, received the E.J. Tapping Lifetime Achievement
Vice President - Corporate Development, Vice President -
Award from the Independent Insurance Agents of Wisconsin
Personal Lines, and Vice President - Marketing at Omaha
(IIAW). The award is named after the association’s founder,
Property and Casualty (OPAC).
E.J. Tapping, who was known as an unrelenting advocate
of insurance agents and who believed the Association and
its members should work in the public’s best interest by
holding themselves to the highest ethical standards while
working to insure the American dream.
“Considering Ed is a visionary in our industry and shares
many of the same great characteristics, principles, and ideals
as Mr. Tapping, we felt it was fitting to present him with this
distinguished Lifetime Achievement Award,” says
Matt Banaszynski, Executive Vice President,
Independent Insurance Agents of Wisconsin.
“Thanks to his involvement in government
affairs with the Independent Insurance Agents of
Wisconsin and the Wisconsin Insurance Alliance,
our state has one of the most successful insurance
industry climates in the country.”
The IIAW presented the award at its 2015 annual
convention, held May 13-14 in Wisconsin Dells.
Ed worked for ACUITY for 19 years and had a career
in insurance that spanned nearly 50 years. At the age of 16,
he began working in his uncle’s insurance agency, and he
has held numerous positions in the industry over the years.
His executive leadership roles prior to ACUITY included
Vice President - Insurance Operations for Armed Forces
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MARKET FOCUS
Trucking
With a proposed rule to mandate the use of speed limiters on
heavy trucks looming in the coming months, two of the trucking
industry’s biggest lobbying groups reiterated their stances on the
rulemaking. The American Trucking Associations (ATA) and the
Owner-Operator Independent Drivers Association (OOIDA) stand
on opposite sides of speed limiters.
ATA favors a rule to require speed limiters on all trucks
weighing more than 26,000 pounds, citing safety as its primary
reason. It hopes to see trucks governed to 65 mph or less.
OOIDA, however, says speed limiters will hurt highway safety,
rather than help. A proposed rule is expected to be published in
the Federal Register on July 27.
Mercantile
Each month, ACUITY acknowledges one of our agents as the
Mercantile Writer of the Month. Criteria for the award include
being an advocate for both ACUITY and merchants. The recipient
receives lunch with his or her territory director and a gift card.
The Mercantile Writers of the Month for the first four months of
2015 are:
Construction
The way construction companies market their business
has changed. In today’s world, having an online presence is
something every construction business needs as a way to reach
new customers and potential employees. A company’s website
should list accomplishments as well as positive client reviews and
even include some pictures of completed jobs.
You can help your insureds create an effective online
presence by advising them to only list examples of jobs they have
completed within their area of expertise. Potential employees will
also look at a company’s webpage to learn about the company
and to see if it is a business where they want to work, so a site
should highlight positive aspects of the workplace. You can also
remind customers that ACUITY provides social media links that
they can add to their website for information on construction.
Manufacturing
Members of ACUITY’s manufacturing market segment team
recently toured Valley Cabinet in De Pere, Wisconsin. Valley
Cabinet has four locations throughout Wisconsin, where they
assist clients in creating rooms of their dreams.
Deborah Dobler, American Insurance
Center, Dickinson, ND
Gail Gardner, The Brooks and Stafford
Company, Cleveland, OH
Ann Heide, Home Loan Insurance,
Grand Junction, CO
Jeff Bartholomew, Anton Insurance
Agency, Chesterson, IN
ACUITY’s Angie Prinsen, Thomas Walchesky, Deidre
Raulin, Andrew Siegel, Gwen Arps, and Al Meyer, and
Valley Cabinet’s James Killingbeck, Safety Director.
Creating quality products and ensuring employees’ safety
are two values ingrained at Valley Cabinet. The ACUITY team
was able to get a firsthand look at processes and equipment the
manufacturer has in place to achieve these goals, including a new
flat-line spray finisher. The finisher heats both the product and
the coating to assure proper adhesion and greater finish quality,
and the automated system reduces the amount of manual spraying
performed by employees and lessens shoulder fatigue.
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J U N E
2 0 1 5
PAG E 7
CONSTRUCTION VETERAN
JOINS ACUITY AS
CONTRACTING SPECIALIST
Mat Fahrenkrug fills the newly created role
“I look forward to working with ACUITY’s contracting
of Contracting Business Segment Specialist at ACUITY. Mat
clients,” Mat says. “Having worked in construction and
brings with him over 23 years of extensive knowledge related
project management, I have a background that helps me
to project management, construction expertise, and quality
understand the needs and concerns of contractors, including
assurance.
experience with regulations, safety programs, and
“Mat will be a strong asset to ACUITY and a tremendous
effective loss control driven by a focus on quality.”
resource for our contracting customers because of the
ACUITY’s commitment to the construction industry
experience and knowledge he brings to the table,” says
also includes insurance products, services, and resources
Ben Salzmann, President and CEO. “Hiring a dedicated
customized to the needs of contractors, including numerous
Contracting Business Segment Specialist also reflects
resources for loss control, safety, and instruction. ACUITY is
ACUITY’s commitment to the construction industry and
also active in local and national contracting associations, and
strengthens our position as a leader in the sector.”
encourages a dialogue among the construction community
Throughout his career, Mat held several large-scale
via its If You Build It Facebook page, facebook.com/
construction project management positions, with his most
acuityconstruction.
recent position as Director of Pre-Construction with a
company in Michigan. Mat graduated cum laude from Ferris
State University with a bachelor’s degree in construction
management.
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WHERE
IN THE WORLD IS
ACUITY?
The Dillmans visit
Colorado! Laurie, Nate
(Business Analyst),
Adam (Commercial Lines
Underwriter), and Laura
(Workers’ Compensation
Claims Representative)
made a trip to Coors Field
while wearing their ACUITY
Health Challenge T-shirts.
Agent Ryan Loftin of The Buckner Company in
Salt Lake City took in a rainy Utah Utes football
game at Rice-Eccles Stadium last fall. ACUITY
mittens kept his fingers warm—and matched the
home team’s colors!
Lisa Marten, Systems Architect, took a recent
trip to Washington, D.C., with her family. They
watched a Nationals game on a cool day at
Nationals Park, where Lisa is pictured with her
children Marissa and Zach.
Would you like to win $100? Email a picture of you or your family with ACUITY logo gear visiting an interesting location to
[email protected] and include a brief description of Where in the World ACUITY has been. If we use your picture, we’ll send
you $100! This offer is open to all employees of ACUITY and our independent agencies.
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J U N E
2 0 1 5
PAG E 9
KERI HERLONG
“PINUP GIRL” KERI HERLONG
ENJOYS OFF-ROAD
ADVENTURE
After Keri Herlong, Commercial Field
Underwriter, moved to Las Vegas in 2008, she became friends
with a group of people who enjoyed “rock crawling,” a popular
desert activity where drivers take highly modified 4x4 vehicles
through, over, and across boulder-strewn terrain. They invited
her to the annual “Hump N Bump” event at Logandale Trails,
and she was immediately hooked on off-road adventuring.
“There’s an adrenaline rush of taking a piece of machinery
and testing the limits of what it can do. We go up rocks,
drywashes, and other obstacles that from a logical perspective
shouldn’t be possible,” Keri says. “And we are literally moving
at a crawl—it’s like the world’s slowest rollercoaster ride.”
It was at one of those events that Keri met her husband,
Jason. The Herlongs’ current rock-crawler is a 1982 full-size
Ford Bronco, outfitted with a roll cage and fivepoint harnesses, heavy-duty axles equipped with
locking differentials to increase traction, oversized
tires, and a custom carburetor that can handle
desert dust—and keep the fuel flowing safely no
matter how the vehicle is oriented.
“Regular carburetors aren’t happy with
being off-camber,” Keri says. “You can have
some exciting things happen if fuel starts
spilling where it shouldn’t!”
Pinup Girl
Jason bought the Bronco in 2010,
but the project was put on hold while
he volunteered for a tour of duty in
Afghanistan in 2011 with the Nevada
Army National Guard. When he returned
home in 2012, Jason proposed to Keri,
and the two were married in 2014.
Keri Herlong
Keri has always supported the military, but Jason’s service
gave her a deeper insight into the sacrifices that our servicemen
and women make. She learned about Pinups for Patriots,
an organization founded by Army veteran Kalen Arreola,
dedicated to bringing back the patriotism of the WWII era
while supporting our military veterans, first responders, and
their communities.
The organization, now in seven states, publishes calendars
and generates revenue through sales, sponsorships, events, and
membership support. Equally important is the group’s outreach,
with “pinup girls” like Keri participating in parades and events
and visiting veterans.
“The pinup style of the ‘40s is unique and instantly
recognizable, and it brings a smile to older veterans who
remember the classic attire that ladies wore then,” says Keri,
who participates in events with the Nevada chapter. “It’s a
way to support our veterans and to generate awareness in the
community for them.”
Works in Progress
Jason’s 2011 tour of duty will be his last for the National
Guard, but the quest to create awareness around veterans issues
never stops. “We’re losing more and more of our older veterans
each day. At the same time, younger veterans are returning from
service with physical and emotional scars that need to heal,”
Keri says.
Likewise, the Herlongs’ quest to create the perfect rockcrawler continues as well. “There are always tweaks to be made,
repairs that need to be done after a ride, and more junkyards
to scour for parts,” Keri says. “You’re never really ‘done,’ but
that’s part of the fun.”
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Keri and Jason in their Bronco rock-crawler
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GET MORE PERSONAL
LINES LEADS!
Many agents are already using ACUITY’s Lead Generation
link on their websites to drive more business to their agency! Lead
Generation is currently available for personal auto—home and package
quoting will be available later this summer.
If you haven’t taken advantage of this lead generating tool, it’s not too
late! Simply contact your territory director for more details.
•
AREA inSIGHT
ACUITY SET TO LAUNCH
CYBER COVERAGE
Beginning July 13,
ACUITY
will offer a suite of cyber liability coverages
in commercial lines. Available to a wide range
of businesses, our cyber products are designed
to protect companies from the growing risk
they face from cyber crime. In advance of the
product launch, agents should become familiar
with cyber exposures, if they aren’t already, in
order to capitalize on sales opportunities.
Marketing cyber coverage to business
customers starts with educating them on the
exposures they face. Headline-grabbing data
breaches may make it seem that only the largest
businesses are exposed; however, the fact is
that every business, of every size, faces cyber
risk. In fact, smaller businesses are often a more
attractive target for cyber-criminals: a survey
by Endurance International Group found that
31 percent of small businesses have faced an
attempted or actual cyber attack.
Across every industry, data breaches are
occurring more and more frequently. The
Ponemon Institute found that breaches in 2014
were up 10 points from the prior year. When
breaches happen, companies can be held liable
for damages resulting from loss of confidential
customer or business data. They face costs
associated with responding to breaches and
recovering after a loss, and they need to
protect their operations from the consequences
of identity theft suffered by their own key
employees.
Cyber coverage protects commercial
customers against events such as:
•An unauthorized person gaining access
to their computer systems;
•Malware attacks;
•Loss of devices, such as laptops, cell
phones, or USB flash drives;
•Misplacement or theft of paper documents
and files;
•Identity theft suffered by key employees;
•And much more.
ACUITY’s forms will provide third-party
liability for damages caused by a breach
and first-party coverage for notification and
mitigation costs. Coverage will also be available
for identity theft suffered by employees.
Additionally, agents will be receiving a helpful
cyber information kit from ACUITY,
and a full array of resources are
available at acuity.com to help
agents understand, assess,
and mitigate cyber risk.
These resources will also
be available for customers
beginning July 13.
Cyber insurance
presents growth and
account-rounding opportunity
for independent agents.
According to Endurance,
only 5 percent of small
businesses have coverage
in place. Additionally,
according to A.M. Best, only
14 percent of carriers in the
market offer cyber coverage,
creating a market advantage for agencies
that represent ACUITY.
Be ready to capitalize on ACUITY’s
cyber coverages when they launch
by being prepared to educate
customers and to provide
business customers the
peace of mind that they are
protected. Watch for more
details in the weeks ahead!
BY MIKE MOEGENBURG –
DIRECTOR PRODUCT DEVELOPMENT
COMMERCIAL LINES
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COMMERCIAL UNDERWRITING
TRAINING APART
Most insurance carriers provide training for
One-on-one mentoring with experienced
new commercial underwriters, as does ACUITY.
underwriters also begins during the classroom
What sets ACUITY’s commercial underwriting
phase and continues after underwriters are on the
training apart from the rest is not just what we
job. Mentors and managers provide guidance on
teach—it’s how we teach it.
exposures unique to an underwriter’s geographic
Our underwriters receive extensive classroom
territory and work to ensure delivery
training from experienced staff on coverages,
of the best service to agents and
systems, and procedures. Training is tailored to
policyholders.
meet the needs of every class, which means it
ACUITY’s training experience
changes from session to session. ACUITY invests
is more than just instruction: we
in new underwriters by purchasing AU textbooks,
have fun! Underwriters take
using videos and online learning tools, enhancing
part in unique networking
their understanding with qualified guest speakers,
events, such as a chili
and tapping into several levels of management for
cook-off contest between
instruction. The staff underwriting team manages the
the current and prior class, a
entire process and understands real learning is more
cookie social (pictured) with
than a classroom experience. They make certain
mentors and managers, and several
our new commercial underwriters gain real-world
potluck meals that help them know
exposure to the types of business we insure through
each other better and meet other
tours, surveys, mentoring, and special events.
underwriters and management.
A staff loss control representative surveys our
Trainees also participate in all
own building with new hires, illustrating proper
the events that take place at our
cooking protection, sprinkler systems, various
headquarters to become part of
storage and warehouse layouts and protection, and
ACUITY’s unique corporate culture,
our ongoing construction project. Underwriters also
which has made us the #3 large company to work
tour the local Kohler Manufacturing and Design
for in America!
Center for a one-of-a-kind learning experience.
ACUITY does commercial lines underwriting
Walking through the Kohler plant, underwriters
training better because we never lose sight of the
see machining operations that involve automated
fact that underwriters are people. Our unofficial
and manual processes, forge and smelting work,
motto of “Work Hard, Play Hard” and current focus
electroplating, ceramics creation (including a
of “Agile Innovation” continues to push the training
142-foot-long kiln!), and more. Underwriters
team to ensure our agents are served by the best
are accompanied by an ACUITY loss control
underwriting force in the industry.
representative to help them recognize hazards and
controls commonly noted in surveys with similar
operations, which helps them visualize exposures
and better
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Underwriting trainees enjoy a cookie social with mentors and managers.
BY PATTI GARDNER –
COMMERCIAL LINES STAFF
UNDERWRITER
FIND THE FLAGPOLE
Barbara Naber Kay Kopcho
Lighthouse Insurance Group Holland, MI Tegeler & Associates – Jackson Jackson, WY
To enter this month’s contest, find the hidden elsewhere in this
issue, then send an email with its location to [email protected] by
July 7, 2015. This contest is open to agency staff only.
•
•
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WORD OF
302 %
ACUITY’s Facebook pages
298 %
MOUTH
have gained over 200,000 “likes”! What’s
even more impressive is the two-year
growth in fan count on our pages. If
you’re not already a fan, search for us
on Facebook and join the conversation!
ACUITY Health
Challenge
If You Build It
•
248 %
450 %
178 %
439 %
10 %
Flying Off the Shelf
Made in America
InGear for
Truckers
WOW - ACUITY
ACUITY Agents Rock
IMPOSSIBLE
inSURABLES
A RISKY
ROOFTOP
Spring break, a dozen college students
on a rooftop with no railing, and some adult beverages—
what could possibly go wrong?
There’s a reason why ACUITY doesn’t write
student housing . . . and this is it!
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J U N E
2 0 1 5
PAG E 1 5
DEPENDABLE SERVICE DEFINES
ANGELA BEHLING’S
COMMITMENT TO CUSTOMERS
In her nine years with American Advantage -
P&L Insurance, Angela Behling has built a reputation for
outstanding customer service.
“Angela is a tremendous asset
to the agency,” says President Mike
Plumley. “She is hardworking,
dependable, friendly, and
dedicated to providing
outstanding service. I don’t
have to worry about any
aspect of the job she
does, as I know it will
get done effectively and
properly.”
Angela is a Customer
Service Agent in personal and
commercial lines for the Muskego,
Wisconsin-based agency and
enjoys the variety of her job.
“Each day is unique, with
new opportunities and
challenges,” she says.
“Helping customers solve
problems by identifying
areas of coverage they need
and getting them the best price
is very rewarding.”
She adds that all the staff at
American Advantage share a passion for service excellence.
“We work together very well,” Angela says. “We’re a closeknit team.”
Congratulations to Angela Behling, Outstanding Service
Professional!
•
Q. How are auto claims paid when a customer buys Replacement Value Coverage on
a car or motorcycle?
A. If the vehicle is “totaled” in an accident, we replace it with a new vehicle of the same make
and model. If that model is no longer produced, we replace it with a similar one of the current
model year.
Q&ACUITY
Q. On which vehicles does ACUITY offer this unique coverage?
A. This endorsement is available to owners of any car or motorcycle of the current model year and the
preceding two years. When purchased, the endorsement continues until the renewal after the date the
vehicle becomes five years old (comparing model year to renewal calendar year).
Q. How does ACUITY price for this expanded coverage?
A. Endorsement pricing starts at just 5 percent of the physical damage premium for the year when
the model year is equal to the policy effective year. The percentage rises as the vehicle ages.
•