Conference Guide 2016 - Trading Standards Institute

Transcription

Conference Guide 2016
#CTSIConf
Consumer Affairs & Trading Standards
Conference & Exhibition 2016
#CTSICONF
The leading consumer affairs & trading
standards event in Europe
The International Centre, Telford
Monday 20 June - Thursday 23 June 2016
Making connections, sharing knowledge
Main Sponsor
www.tradingstandards.uk/conference2016
CTSI Conference Guide 2016 | 1
KENYON BLOCK Consultants
Specialist Recruitment
Your Connection to Success
Tel: 020 8360 7289
www.kenyonblock.com
2 | CTSI Conference Guide 2016
Associate Member of Chartered
Institute of Environmental Health
#CTSIConf
Contents
Page Number
Welcome
4-5
Conference Programme
6-7
Mini Theatre Guide
8 - 11
Plenary One
12 - 13
Plenary Two
14 - 15
Plenary Three
16 - 17
Hero Awards
17
Playsafe
18
Consumer Challenge Quiz
19
Young Consumers of the Year
20
Exhibitor List
22
Exhibition Plan
23
Exhibitor Profiles
24 - 37
Demonstrations
32
Consumer Day
35
Map
38
CTSI Midlands
Branch Chairman’s
Welcome to Telford
I am pleased to welcome you all to Conference 2016. I and
my colleagues in the Midland Branch offer you a very warm
welcome to Telford.
Last year was the first Conference as a Chartered Institute
and was a brilliant success with the exhibition being a sell
out along with the mini-theatres.
This year Conference is in the heart of industry and we
hope that you will also take time to explore surrounding
areas, especially Ironbridge; the birthplace of the industrial
revolution.
Our Conference has a varied programme, excellent speakers, interesting
exhibitors and provides excellent networking opportunities. There are plenary
and mini-theatre sessions that will enable you to gain CPPD. As the days close
there are the excellent social events starting with the welcome reception on
Monday night and awards, dinners and party night as we go through the week.
I have no doubt that Conference’s first visit to Telford in 2016 will be a success.
Our profession continues to face challenges but together we can rise to those
challenges and push forward. I am really proud to be in our profession and to
be the Chair of the Midland Branch and wish you all a thoroughly enjoyable
Conference 2016.
Donna Bensley,
Midland branch Chairman
Consumer Affairs
& Trading Standards
Conference &
Exhibition 2016
#CTSICONF
Welcome
Chair’s welcomE
It is my great privilege to welcome you all to the annual Conference of the Chartered Trading Standards
Institute here in Telford I particularly welcome delegates who are visiting Conference for the first time. I
remember my first time and how much I enjoyed the whole experience so I hope for you it will be the first
of many.
The CTSI Conference always highlights our profession’s commitment and will to enhance consumer
protection, encourage best practice and to promote excellence and good standards nationally; and
as usual there will be excellent and thought provoking speakers providing an incredibly diverse range
of plenary sessions, master classes, plus a full programme of mini-theatres, networking opportunities,
celebrations of success, our fantastic exhibitors and last but not least the evening events to discuss the
days hot topics and of course take some time to relax and enjoy ourselves.
This is set of course against the ever changing consumer landscape and a backdrop of the fallout from
stringent economies in local authorities. Never before has our profession experienced more difficult,
pressured and challenging times, and this will no doubt be a major discussion point.
We know that there are no easy solutions to address these issues but it is our responsibility to find
sustainable and viable local and national solutions. During the week’s activities we can all engage to
develop plans and recommendations that can be implemented to safeguard consumer interests and
support the legitimate business environment, by improving market surveillance and setting standards.
We can be part of a social and economic solution and we will be discussing our key issues and strategies
to influence change and improve consumer and business confidence.
As you arrive and start to enjoy the unique Conference atmosphere I am sure you would like me to
thank on your behalf the head office team and all the other individuals who volunteer to ensure such a
successful Conference – one which I hope you will all enjoy, celebrate and remember for all the best
reasons and 2016, I am sure, will be the best yet.
Christine Heemskerk,
CTSI Chair
Chief Executive’s Welcome
As always it is a pleasure to welcome colleagues and key stakeholders to Conference. This year sees
a new venue for us in Telford and I’m sure that we will enjoy the fantastic facilities of the centre and
surrounding area.
The last few years has seen many changes in the environment within which we work and the coming
years promise the same. Indeed the Thursday of Conference will see the vote on the EU referendum take
place. Whatever your personal views are on our continued membership it cannot be denied the influence
the EU has had on consumer protection legislation and our profession. Whatever the outcome of the vote
the UK needs a strong trading standards service whether we are in or out of the EU. Our continued fight
will not cease until the profile of the profession is raised and we have funding and structures in place to
take the service forward. The ongoing reviews into our profession are to be welcomed but urgent action is
also needed.
Our Council of members sit at the heart of our work and ensure that, as far as possible, we remain a
member led organisation. I would like to thank them for their drive, commitment and support during
these challenging times. Conference is a time not only to thank them but the wide range of people who
support our work – lead officers, non-executive directors, president and vice-presidents amongst them.
Conference provides an opportunity to meet with all these and many more.
The team has worked hard to put on a mixed programme that caters for a wide range of needs. The
ability for our members to gain a large number of CPPD hours whilst at the same time engage in high
level debate and socialise with colleagues is important to us. Conference doesn’t happen without a lot
of hard work behind the scenes. The team and head office, our army of volunteers and our commercial
partners are committed to ensuring that you get what you need out of Conference.
It is your Conference and I hope you have a great one.
Leon Livermore,
CTSI Chief Executive
Welcome
#CTSIConf
President’s Welcome
It gives me great pleasure to welcome you to this year’s Conference. I look forward to meeting with you
over the coming days to discuss the major issues that impact on the profession.
Since becoming President in 2009 I have been proud to become a part of the trading standards
community and contribute to your vital work. In parliament over the past year colleagues and I have
sought to work with and hold the government to account on the major issues facing the profession. Merely
prescribing in law that trading standards must enforce regulation without considering the impact of falling
officer numbers and budgets is something that we will always question, but we will also work with the CTSI
team to innovate to be an influence for good.
It is timely that the 2016 Conference takes place with so many relevant events that impact on trading
standards to discuss. The referendum on Britain’s future in the European Union is only days away. Remain
or leave, this Conference is an ideal chance to consider where over 40 years of EU membership has taken
us and where the future should take trading standards. My personal belief is that we should remain in the
EU, not least for the protection its laws have brought British consumers.
No talk on the future of trading standards can ignore the direction that the government review has taken.
From the original review announced in June 2015 looking solely at Trading Standards this has now
changed into an examination of all local government impacts on businesses. When this review finally
reports it will present the profession with an opportunity to engage with the government’s findings, with
the hope of securing a sustainable future for trading standards.
The 2016 Conference will be our opportunity to discuss all of these topics and so many more. The
plenaries will provide an excellent platform to get to grips with the issues and share good practice while
the mini-theatres will bring the latest in law and methodology. As usual the CTSI team have organised
some fabulous social events to round off each busy day and I hope you have a wonderful time, learning,
networking and socialising.
I would like to thank all who support our Conference, including sponsors, exhibitors and members
and make it such a great event.
Christine Crawley,
CTSI President
Sponsors
Monday 20 June
Time
11:45
Event
Jeanne Bisgood golf tournament
Location
Horsehay Village Golf Club,
Wellington Road, Horsehay,
Telford, Shropshire TF4 3BT
13:00
Registration and information desks open
Hall 3 Foyer
13:00
Branch 5-a-side Football Match
AFC Telford United, Goalzone 5 a side,
Watling St, Wellington, Telford TF1 2TU
13:30
36 Bedford Row Cricket Match
St George’s Cricket Club, Church
Street, St George’s, Telford TF2 9LU
15:00 - 17:30
Mini-theatre sessions
Coalport and Wenlock Suites
18:30 - 20:00
Welcome Reception and official opening of Conference
• Christine Heemskerk, CTSI Chair
• Baroness Crawley, CTSI President
Hall 3
20:00
Ashfords Regulatory Consultancy Reception
Invitation only
Newport Suite
20:00
Midlands Branch Welcome
Thomas Botfield, Telford
Tuesday 21 June
Time
08:00
Event
Location
Hall 3 Foyer
08:30 - 11:00
Lead Officer Breakfast Meeting
Lead officers only
Beckbury 3
09:00
Exhibition opens
Hall 3
09:00 - 17:00
HR session with Park City
By appointment only, look online for further details
Jackfield
09:00 - 13:00
The Portman Group Code and Local Alcohol
Partnership Groups
Beckbury 4
09:30 - 11:00
College of Fellows Committee Meeting
Newport Suite
09:30 - 17:00
11:30 - 12:45
College of Fellows Annual General Meeting
Newport Suite
11:45 - 13:10
Plenary Session
Question Time
Ludlow Suite
16:00
Playsafe Judging
Roland Earl, Director General, British Toy and Hobby
Association and a panel of judges will determine the
winner from the displayed entries
Playsafe stand, K2
16:00 - 17:30
The Institute celebrates success
• Honorary Awards • College of Fellows Annual Lecture
• Graduation Ceremony
Ludlow Suite
17:30
Exhibition closes
Hall 3
18:00
Registration desk closes
Hall 3 Foyer
18:30
Trainee TSO dinner
Hosted by the British Toy and Hobby Association
The Historic Madeley Court Hotel,
Telford
19:00
CTSI/Status International Awards Dinner drinks reception
The Gallery, The International Centre,
Telford
19:30
CTSI/Status International Awards Dinner
• TSQF Awards – Legal Metrology, Fair Trading Criminal,
Product Safety, Fair Trading Civil, Intellectual Property
• Touchstone award • Status International Award
• Dress code: Black Tie Preferred
Ludlow Suite
#CTSIConf
Wednesday 22 June
Time
08:00
Event
Location
Hall 3 Foyer
09:00
Exhibition opens
Hall 3
09:30 - 17:20
09:00 - 17:00
HR session with Park City
By appointment only, look online for further details
Jackfield
10:00 - 11:30
Vice Presidents meeting
Beckbury 3
11:45 - 13:00
Plenary Session
Raising standards with Matt Allwright
Ludlow Suite
13:30 - 14:30
Apex Chambers Session
Disclosure in Major Investigations
Ludlow Suite
15:30 - 17:30
LTS and 5 Paper Buildings
IP Prosecutions in the 21st Century
Ludlow Suite
16:00 - 18:00
36 Bedford Row
Consumer and trading standards law and practice
book launch
Beckbury 3
17:00 - 19:30
Bournemouth University and CTSI drinks reception
and research update
Beckbury 4
17:30
Exhibition closes
Hall 3
18:00
Registration desk closes
Hall 3 Foyer
18:00
BMG AGM
Invitation only
The White Hart, Ironbridge
18:30 - 19:30
ACTSO drinks
Invitation only
Holiday Inn Conservatory
21:00
CTSI Party Night
‘Come as you were’
Club Crush
Thursday 23 June
Time
08:00
Event
Location
Hall 3 Foyer
09:00
Exhibition opens
Hall 3
10:30
Presentations
• Best exhibitor awards • Playsafe Winners announced
Demo Area, Hall 3
10:35 - 11:05
11:20 - 11:40
Branch farewell brunch
First come, first served for 100 people
Consumer Area
11:45 - 13:00
Plenary Session
Public health and sustainability
Ludlow Suite
13:00
Exhibition and registration closes
Hall 3 and Foyer
13:30 - 15:45
Consumer workshops
• NatWest and NTS Scam Team Workshop • Furniture
Ombudsman
Wenlock Suite
Mini Theatre Guide
Reserved tickets may be collected as advised by the session holder. Unless informed otherwise, all remaining tickets will be made
available on the day of the session on a first come first served basis from the information desk. You will appreciate that the
sessions are very popular, so please ensure that you arrive promptly. We cannot guarantee your place if you arrive after the start time.
Monday 20 June
#
1
Room
2
Time
15:00 15:30
Session Information
Advertising Standards Authority ASA and Trading Standards: Working together to enhance
consumer protection
How ad regulation works; Key issues/cases; ASA and TS action – the system working;
Looking ahead – opportunities for closer working.
Ticket Information
Information desk – foyer
1a
1
15:00 15:30
Stericycle Recall Management – Does it need a complete overhaul?
Do you understand the true impact recalls can have on your brand? Is there sufficient
support in place for companies to successfully manage their own product recalls? Join
the debate at the Stericycle ExpertSOLUTIONS discussion panel.
2
3
16:00 16:30
5 Paper Buildings Trading Standards Prosecutions in the New Era of Criminal Litigation
Delegates will discuss how prosecutions by trading standards departments fit into
developments to streamline the criminal litigation process. Presented by Andrew Johnson
and Carolina Bracken.
3
1
16:00 16:30
Alliance for Intellectual Property Protecting consumers from faux brands. The available
remedies and how to use them
Brands inform shoppers’ choices, whether on the high street or online. This session will
discuss how brands work before exploring, using current examples, how they are hijacked
by products that, while not counterfeit, are not what they seem. Remedies will be presented
on how to address ‘faux’ brands that mislead consumers and distort their choices.
4
2
17:00 17:30
Bathroom Manufacturers’ Association Non policing of regulation is costing UK business
and a significant risk to consumer safety
Understanding regulation, their applicable requirements for bathroom products sold in the
UK that protects consumer safety. What are they, what do they mean, what is product.
5
3
17:00 17:30
British Standards Institution (BSI) Consumer standards – a benchmark for confidence
and trust amidst European and global uncertainty
In an uncertain and insecure world, consumer standards help to build trust and confidence.
On 23 June, UK consumers will vote to stay in or leave Europe. EU legislation has provided
safeguards for consumers for many years, but with a global economy, principle-based
international standards are the key to building a safer and fairer world.
Tuesday 21 June
#
6
Room
1
Time
09:30 10:00
Session Information
National Trading Standards Estate Agency Team Trading Standards, Estate Agency, and the
multi-billion pound housing market – an overlooked industry?
Discover what the National Trading Standards Estate Agency Team has been doing, and
how it can help Trading Standards to get results locally with minimum resources. Get up
to date with latest developments and be the first to receive a copy of the free, easy to use,
newly updated toolkit for Trading Standards Services.
Ticket Information
7
2
09:30 10:00
Ombudsman Services ADR – what are you waiting for?
The current consumer landscape – where we are now. The value of ADR – the cost of
doing nothing v the benefits of doing something. What does the future hold for ADR?
8
3
09:30 10:15
Competition and Markets Authority Unfair Contract Terms – Overview and Update
This session will provide a short introduction to the key legal concepts in unfair contract
terms as well as recent key developments and upcoming legal, policy and other issues.
9
1
10:20 10:50
BIS Regulatory Delivery Primary Authority – Growing Together
10
2
10:20 10:50
CEnTSA From initiation to implementation and review, CEnTSA’s journey through the IOM
This session looks into how CEnTSA undertakes its regional tasking process and the
governance arrangements it has in place in order to effectively task work out to either
Operational Groups, Scambusters or refer nationally to NTG. The session will also cover
particular case studies from tasked activities and lessons learned through the process.
11
3
10:30 11:15
British Toy & Hobby Association Effective enforcement of toy safety – practical,
cost-effective tips for the trading standards service
The presentation would be based on how the BTHA would enforce the Toy Safety
Directive. It will include what to look for on websites, which Economic Operator is
responsible for what obligations, what to look for on products. It will cover Technical File
contents and which products can be considered high risk toys.
12
1
11:05 11:35
Marks and Clerk LLP Recent Developments on Non-traditional Trade Mark Protection
An overview of recent development in the law relating to non-traditional trade marks, such
as shapes, smells, moving images and sounds. Changes relating to the recent EU Reforms
and recent court decisions will be covered along with an overview on how enforcement
might be affected.
Mini Theatre Guide
#CTSIConf
Tuesday 21 June
#
13
Room
2
Time
11:05 11:35
Session Information
Gough Square Chambers Confiscation for Trading Standards: A workshop
Gough Square Chambers will deliver an interactive workshop on confiscation proceedings
in the Trading Standards context. The session will provide an overview of the confiscation
legal framework under the Proceeds of Crime Act 2002, explain how that framework
operates in practice and address how to use confiscation proceedings efficiently and
effectively.
Ticket Information
14
2
14:00 14:30
5 Paper Buildings Legal highs and lows; the past year in review
Charlene Sumnall and Anthony Hucklesby provide a whistlestop tour of recent judgements
potentially impacting on the work of Trading Standards services.
15
3
14:00 14:30
The Tackling Illicit Tobacco for Better Health Partnership Illegal Tobacco; how to reduce
demand AND disrupt supply
The Tackling Illicit Tobacco for Better Health Partnership will be presenting on their
experiences in really effectively tackling illegal tobacco, by going beyond an enforcement
only approach.
16
1
14:00 14:30
187 Fleet Street Chambers Current issues and tactics in TSS enforcement
An overview of some important current issues and suggestions for a tactical approach as
an aid to aiding enforcement and avoiding some common pitfalls. Fraud, POCA, CPUTRs,
Part 8 EA2002 and CRA 2015 will be the main focus. Some material will not be disclosed
during the session but will be emailed to LATSS delegates only separately.
17
1
14:40 15:10
Competition and Markets Authority and Payment Systems Regulator “Can I pay by card?”
The Enterprise Act and enforcing the EU Interchange Fee Regulations
The EU Interchange Fee Regulation (IFR) requires merchants accepting some but not
all types of payment cards to make this clear to consumers. In this session, the PSR will
explain the law and how it will work together with the Part 8 EA02 general enforcers to
ensure compliance.
18
2
14:40 15:10
National Trading Standards Feed Delivery Programme An update on the FSA/NTS Feed
Delivery Programme. Lessons learnt and challenges ahead
What the key achievements have been; the challenges going forward and how LAs might
need to be prepared to respond.
19
3
14:40 15:25
National Trading Standards Scambuster Teams Dealing with the Disclosure Challenge
450 witnesses, 50,000 pages of exhibits, 3,000 complaints and £2.5m consumer
detriment... and that was just the evidence. How we planned for, and tackled, the
disclosure challenges from the mountain of unused material generated by the investigation.
20
1
15:30 16:00
36 Bedford Row Psychoactive Substances Act 2016: A legal high?
There has been a range of attempts, mainly by local authorities, to use current legislation
to prevent the sale of so-called ‘legal highs’ with varying degrees of success. This
session considers the Psychoactive Substances Act 2016, which creates a blanket ban
on the production, distribution, sale and supply of psychoactive substances in the United
Kingdom.
21
2
15:30 16:15
Checkatrade.com Together We’re Stronger – Local Authority Trading Standards
and Checkatrade working in partnership
For the past 18 years Checkatrade have been working hard to combat rogues trades and
services. Four years ago Suffolk CC TS joined us and today we stand in partnership with
eight Local Authority Trading Standards. This session is about our journey, the partnership
model and the awesome results we’re achieving together for residents.
22
3
15:45 16:30
Competition and Markets Authority Online Reviews and Endorsements – working together
to improve the standards of trusted trader sites
Fake reviews can lead to people making the wrong decisions and fair-playing businesses
losing out. The CMA call for information into Online Reviews highlighted issues. The
session will look at how we used that information and will detail the undertaking we
received from several traders.
Exhibition Stand E2
23
1
16:20 16:50
National Animal Health & Welfare Panel What’s Happening in Animal Health
An update on the current and recent work streams of the National Animal Health & Welfare
Panel. To include details on the TB Regulators Guidance, Welfare Complaints Protocol,
Illegal Landings/Puppies, and Horizon Scanning – invaluable information for field officers to
Heads of Service.
24
2
16:30 17:00
National Trading Standards Ports & Borders Team SOS – Secure Our Safety
NTS Ports & Borders and SPoC teams will discuss how to ensure high levels of consumer
safety with limited resources. Using case studies from interventions undertaken in the past
year, the Teams will provide delegates with practical examples of effective coordination and
collaboration with inland authorities in the area of product safety.
25
3
16:40 17:10
Drystone Chambers Costs – how to improve your chances of getting them and not having
them awarded against you
Government reform has made regulators more exposed to the risk of applications for costs
from defendants who are unable to seek any or all of their costs from any other source.
Mini Theatre Guide
Wednesday 22 June
#
26
Room
1
Time
09:30 10:00
Session Information
National Trading Standards Scams Teams Take a Stand Against Scams
This session will cover how the National Team tackles scams and stops scam mail from
entering the country and the UK Mailing system; how the Team supports local communities
to fight back and take a stand against scams; its Banning the Scam initiative; and how it
raises the issues locally, regionally, nationally and internationally.
Ticket Information
27
2
09:30 10:00
36 Bedford Row Enforcing your enforcement order: A guide to contempt of court
proceedings
This session will provide an overview of the key aspects of the various stages involved
in contempt of court proceedings, from the legal background to evidence preparation,
procedure and court hearings.
28
3
09:30 10:15
Competition and Markets Authority Working with small businesses – towards Fair Contract
Terms
To help small businesses comply with The Consumer Rights Act 2015 the CMA has
produced a series of individual at-a-glance guides that provide information on some of the
common contract terms which may be unfair. The session will discuss the guides and the
other work the CMA is doing to support businesses on unfair terms.
29
1
10:20 10:50
Transpact.com Scams are now Eliminated Forever – No more Fraud, No more Cowboys –
via Escrow
Secure escrow is the only method that guarantees a buyer receives the goods or services
they were promised or their money back, whilst simultaneously guaranteeing a seller
will receive 100% payment. By spending from 57p, FCA authorised escrow services now
eliminate scams. Also, for the first time, it is possible to abolish Caveat Emptor (‘buyer
beware’).
30
2
10:20 10:50
National Markets Group, Real Deal and NTSeCT re OP JASPER NMG, Real Deal and
Operation Jasper: Tackling IP crime in physical and online marketplaces
Find out how the National Market Group’s intelligence-led approach is complemented
by the Real Deal’s voluntary charter which, together, offer local authorities an effective,
two-pronged approach of prevention and enforcement to reduce IP crime at markets and
car boot fairs. Operation Jasper extends this approach by tackling counterfeit and pirated
goods on social media platforms.
31
3
10:30 11:15
National Trading Standards Scambuster Teams Dealing with the Disclosure Challenge
450 witnesses, 50,000 pages of exhibits, 3,000 complaints and £2.5m consumer detriment...
and that was just the evidence. How we planned for, and tackled, the disclosure challenges
from the mountain of unused material generated by the investigation.
32
1
11:05 11:35
BIS Regulatory Delivery Strategic Local Regulation – Lessons from Devolution Deals
33
2
11:05 11:35
Gough Square Chambers Flushed Away : A High Court Challenge for Primary Authorities
Jonathan Kirk QC and Anna Medvinskaia will discuss the implications of the High Court
judgment in R (Kingston-upon-Hull City Council) v Secretary of State for Business,
Innovation and Skills [2016] EWHC 1064 (Admin) on the Primary Authority Scheme. In
particular, they will consider the kind of advice that may be provided by Primary Authorities
following the judgment.
34
3
14:40 15:10
GB Group PLC Using Open Source Data in Investigation and Tracing – linking phones
and emails to people
Demonstration of how ConnexusIQ can link one person to another person; to an address;
to a business; to a communication device; and to their internet identity; or any of those
characteristics to any other. Demonstration will include mapping Social Media activity to
Geographical locations, reverse phone and e-mail searching and linking email to Social
Media.
35
2
14:40 15:10
National Trading Standards eCrime Team Counterfeits to copycats – a year in e-crime!
Come and get an update on the work of the National Trading Standards eCrime Team
and learn more about how the Team can help you in your own online investigations.
36
1
14:40 15:25
British Toy & Hobby Association Effective enforcement of toy safety – practical,
cost-effective tips for the trading standards service
The presentation would be based on how the BTHA would enforce the Toy Safety Directive.
It will include what to look for on websites, which Economic Operator is responsible for what
obligations, what to look for on products. It will cover Technical File contents and which
products can be considered high risk toys.
37
3
15:30 16:15
TÜV SÜD Product Service Hover Boards – The Risks and Hazards
This presentation provides an introduction to the main risks and hazards that TÜV SÜD
Product Service encountered in the hoverboards they assessed over the last 12 months.
The presentation will give you an insight into what the risks are and why they pose a
potential risk.
38
2
15:30 16:00
National Trading Standards – Intelligence and Tasking National Trading Standards
Intelligence and National Tasking
See the benefits and outcomes from using the NTS Intelligence Operating Model and
an intelligence-led approach to enforcement. Updates will be provided from the National
Tasking Group (covering the Fulfilment House Project and other tasking) and work of
the NTS.
39
1
15:45 16:15
Henderson Chambers Financial Services and the Older Consumer
The legal and regulatory protection that is particularly appropriate to an ageing population.
Mini Theatre Guide
#CTSIConf
Wednesday 22 June
#
41
Room
3
Time
16:35 17:05
Session Information
National Trading Standards Illegal Money Lending Teams Bite Back Against the Sharks
A session looking at the work of the English and Welsh Illegal Money Lending Teams –
come along to find out what the teams have been up to, what they have planned and what
on earth a Loan Dolphin is...
Ticket Information
42
1
16:35 17:20
Competition and Markets Authority Enforcement – using Part 8 of the Enterprise Act
The session will provide an overview of Part 8, of the Enterprise Act and will include some
dos and don’ts, pitfalls and helpful hints; we will cover an introduction to the new enhanced
consumer measures; and we will discuss some analytical tools to help you to prepare
your case.
40
2
17:05 17:35
Six Pump Court Chambers When is a food not a food? When it’s a medicine!
Many foods claim to be ‘good for you’. They help maintain normal bones or contribute to
the reduction of tiredness and fatigue. But statements can go too far and promise a food
that will cure all ills. This session will discuss the borderline between foods and medicines
and the implications for regulators, businesses and consumers.
Thursday 23 June
#
43
Room
1
Time
10:35 11:20
Session Information
Electrical Safety First The true cost of counterfeit electrical products
This session aims to raise awareness of the issue and provides an opportunity present the
key findings of our research into the very real threat that counterfeits pose to consumers.
Ticket Information
44
2
10:35 11:05
KwikChex Effective detection and action against online deception and fraud
Presented by Chris Emmins, Director and Co-Founder, KwikChex: How KwikChex detects
and acts against online fraudsters and rogue businesses including: early stage detection
using key indicators of illegal behaviour and online content.
45
3
10:35 11:05
Drystone Chambers Discussing the End Game – Confiscation and Extradition in Trading
Standards Prosecutions
Delegates will learn how money can be recovered in trading standard cases (both nationally
and internationally) and how to deal with absconding defendants.
Local Alcohol Partnerships
Raising Standards
of Alcohol Marketing
A practical workshop for
Trading Standards Officers
Working Together to
Create Safer Communities
A panel discussion
Tuesday 21 June | 9.30 - 10.15am
Breakfast served from 9.00am
Tuesday 21 June | 10.45 - 11.15am
Followed by informal networking and refreshments
Lunch served from 12pm
Come and find out more about the Portman
Group Codes, complaints, compliance
and enforcement.
Join an expert panel of speakers to discuss how local
partnerships can create safer communities by reducing
underage sales and encouraging responsible marketing.
Discuss the role the CTSI can play in helping
to keep alcohol retailing responsible.
Chaired by Reading Borough Council’s Head of Trading
Standards, Matthew Golledge, the panellists will include the
Association of Convenience Stores, Proof of Age Standards
Scheme (PASS) and Community Alcohol Partnerships (CAP).
Learn about our free CPD certified
Alcohol Marketing Accreditation.
Visit Beckbury 4 to learn more about the Portman
Group Codes and Local Alcohol Partnerships.
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CTSI Conference 2016 | Telford
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10/05/2016 16:54:02
Plenary One
Tuesday 21 June
Question time: Hear a panel of experts discuss the hot topics of the day, with questions from the floor.
After 25 years in local government Leon joined the Chartered Trading Standards Institute as its chief executive in February 2013.
He started his career in Kingston-upon-Thames as a trainee trading standards officer.
After qualifying he spent another eight years working for Kingston before moving to Westminster, where he established 24 hour
multi-agency in the West End. In 2003 he moved to Cambridgeshire and enjoyed a successful 10 years managing services
such as trading standards, waste management and the environment team. He finished his career at Cambridgeshire as head of
supporting businesses and communities, a role that brought a real culture change and focus on what was important to people.
Success during his time at Cambridgeshire included winning Beacon Status and the National Business Awards, as well as
establishing the first Community Alcohol Partnership and Kick Ash. He also played a key role in Cambridgeshire’s Total Places
Pilot.
Leon Livermore
facilitator
Catherine Brown took up post as Chief Executive of the Food Standards Agency on 16 October 2012. Catherine was
previously Chief Executive of the Animal and Veterinary Laboratories Agency (AHVLA), which is an executive Agency of Defra.
She joined Animal Health, one of the AHVLA’s predecessor bodies in 2007 as Chief Operating Officer, before becoming
Chief Executive and leading the Agency into the newly merged AHVLA.
Before joining the civil service in 2007, Catherine had started her career with Unilever, where she worked in the UK and abroad
for five years and qualified as a management accountant. She then worked in the NHS in East London, helping to set up
Newham Community Health Services NHS Trust before becoming its Finance Director and Deputy Chief Executive. From there
Catherine joined BUPA, where she worked for ten years. As Managing Director of BUPA Wellness, and as Director of Change
for BUPA’s health insurance business, her roles included running hospitals.
In the past, Catherine has also been a non-executive Board member or Chair of various charities.
Catherine Brown
Speaker
Councillor Anita Lower was first elected to Council on 5 May 1994 representing Blakelaw Ward. Following boundary changes
in June 2004 Anita now represents Castle Ward. She has been a member of the Liberal Democrat Executive since June 2004.
She was Deputy Leader of the Council from September 2010 until May 2011 and held the portfolio for Neighbourhoods and
Public Protection.
Anita was Deputy Leader of the Opposition from 2011 - 2013 and became Leader in May 2013. She chairs the Council’s
Scrutiny Overview Committee and serves on numerous other committees including Constitutional Committee, Licensing
Committee and Regulatory Committee, as well as attending Cabinet Meetings.
Anita was Chair of Safe Newcastle, which is the Crime and Disorder Reduction Partnership and Drug Action Team for
Newcastle-upon-Tyne. In addition, Anita sits on the Newcastle Fairtrade Partnership and the Local Government Association’s
Safer Communities Board and is the national champion for Anti-social Behaviour.
Cllr Anita Lower
Speaker
Yvonne Rees is Chief Executive of Mole Valley District Council and also holds the joint position of Strategic Director of Customer
and Communities at Surrey County Council. The creation of this partnership was a National first with its ongoing success
delivering benefits for communities, residents, businesses and staff. Yvonne has been passionate throughout her career to lead
real change and progress in organisations, people and partners.
Yvonne drives a joined up approach to critical agendas defined by ‘place’ and locality, such as the response to emerging health
agenda, economic sustainability and regeneration. Yvonne also led and is delivering a £100m town centre regeneration project
– Transform Leatherhead, a major scheme within the Coast to Capital (C2C) Local Enterprise Partnership LEP.
Yvonne Rees
Speaker
Yvonne has used her role to deliver an ongoing programme of integration and innovation in service delivery. Working across
communities, Parish Councils, District and Boroughs and County Council functions and boundaries, she has worked to
accelerate the delivery of organisational priorities for the benefit of residents. Examples have included the Surrey County
Council and Buckinghamshire County Council joint Trading Standards Service, and devolved responsibility for local functions
to Parish Councils and Resident Associations ensuring greater community accountability and improved outcomes for residents.
She has also led on maximising the benefits of co-location with Police and Surrey County Council services such as the Adult
Social Care Team, Partnerships, Health partners and the voluntary sector.
Plenary One
#CTSIConf
Emran is the director of the Social Market Foundation, an independent public policy think tank that works across a range of
economic and social policy issues. The SMF is not aligned to any political party.
The Social Market Foundation (SMF) is a centrist, non-partisan think tank of which believes that fair markets, complemented
by open public services, increase prosperity and help people to live well. The SMF conduct research and run events looking at
a wide range of economic and social policy areas, focusing on economic prosperity, public services and consumer markets.
The SMF is resolutely independent, and the range of backgrounds and opinions amongst its staff, trustees and advisory board
reflects this.
Until September 2013, he was a civil servant. His previous roles include policy responsibility for constitutional reform; Secretary
to the Browne Review of Higher Education Funding and Student Finance and Director of Strategy at the Department for
Business, Innovation and Skills.
Emran Mian
Speaker
Most recently, Emran was Director responsible for the Cabinet Office and Number 10 Business Partnerships team and working
with Government Non-Executives.
He is the author of two books, Send In The Idiots (Bloomsbury) and The Banker’s Daughter (Harvill Secker).
Bill Good is CEO of Diverco Ltd and supporter of Vote Leave.
He has a mechanical engineering degree from Birmingham University and qualified as a Chartered Accountant at Robson
Rhodes in London. Bill went on to gain his commercial experience within FMCG within the food processing industry at Brooke
Bond PLC. For the last 31 years he has held senior positions within manufacturing and service related companies.
He was Managing Director of a TI Group PLC subsidiary, TI Stainless Tubes. The company employed over 620 employees in
the steel processing industry selling to the nuclear, power generation, chemical, processing and distributors. He managed the
sale of this company to Sandvik Group PLC and continued to run the business for a further 13 years, taking on the additional
role of head of Sandvik Steel in the UK overseeing steel related companies including cutting blades for the packaging and
printing industry, medical and dental implant materials, as well as a distributor of Sandvik imported products.
bill good
Speaker
After leaving Sandvik he personally bought into a street furniture company – Ollerton Ltd which he subsequently sold to
Marshalls PLC. He became Group MD of Thomas Walker PLC a manufacturer of metal fittings for the clothing industry, supplier
of lanyards and badges for corporate wear and the exhibition industry, and with a stampings operation supplying hardware
principally into various elements of the construction industry.
Alongside his role with Diverco he also holds roles as Director Chinese Community Centre Birmingham, Director and
co-founder of England China Business Forum, President of Birmingham China Business Forum, Director People
& Organisation, Director R2M and Chairman of the Green Life Agency.
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Plenary Two
Wednesday 22 June
Raising standards: Conference will investigate the various approaches to raising standards in products and consumer care in
business. Under a government that wants to keep cutting the red tape, which methods ensure that businesses, large and small, retain
and grow the confidence of consumers? What will have the greatest impact on improving the standards of service, safety, quality and
pricing?
Our speakers will look at the tools in place to improve and protect business and businesses intellectual property, the rise of numerous
different service models in local authorities to drive delivery, and the role of us all in maintaining and raising standards, both in
business and in regulation and enforcement.
Matt Allwright is television presenter and journalist with integrity and his own distinctive style. Full of originality and ideas, he
brings something fresh to every project he works on. His trademark programme is BBC1 hit ‘Rogue Traders’, which is now in its
fifteenth year, but his abilities and passions stretch beyond the consumer journalism where he’s made his name. Most recently,
Matt hosted BBC One’s newest quiz show ‘The Code’.
Matt Allwright
facilitator
Matt’s been a fixture of the TV schedules for nearly twenty years. After teaching in Japan, he qualified as a broadcast journalist,
starting out as a presenter and producer in BBC newsrooms. Since then, he has crossed the globe to make ‘Scambusters’,
‘Brassed off Britain’, ‘Rogue Restaurants’, ‘Christmas on the Frontline’ and ‘The Secret Tourist’, amongst many others. Other
recent BBC projects include ‘The Housing Enforcers’, which he co-devised with Two-Four Productions, ‘Watchdog’, ‘You’ve
Been Scammed’, ‘Fake Britain’ and ‘Food Inspectors’. Matt is a BBC go-to for live TV playing a key role in the BBC’s Royal
Wedding coverage over the summer of 2011, and the Queen’s Diamond Jubilee in 2012. He is also a regular presenter and
reporter on ‘The One Show’.
Matt thoroughly enjoys putting pen to paper, and was nominated for PPA columnist of the year in 2013. He is also a skilled radio
presenter.
His passions include music, which he performs in a variety of bands, tennis, which he plays badly, and Liverpool Football Club,
for whom he lives in hope. Amongst the charities Matt supports is SANDS, of which he is proud to be a patron.
Vicky Pryce’s recent posts have included: Senior Managing Director at FTI Consulting; Director General for Economics at the
Department for Business, Innovation and Skills (BIS); and Joint Head of the UK Government Economics Service where she was
responsible for evidence based policy and for encouraging measures that promoted greater productivity in the UK economy.
She had previously been Partner and Chief Economist at KPMG and earlier held chief economist positions in banking and the
oil sector. Vicky co-founded GoodCorporation, a company set up to promote corporate social responsibility.
At various stages in her career she has been on the Council of the Royal Economic Society, on the Council of the University of
Kent, on the board of trustees at the RSA, on the Court of the London School of Economics, a fellow of the Society of Business
Economists, on the Executive Committee and the Council of the IFS, an Academician of the Academy of Social Sciences, a
Visiting Professor at the Cass Business School, a Visiting Fellow at Nuffield College, Adjunct Professor at Imperial College and
Visiting Professor at Queen Mary, University of London.
Vicky Pryce
Speaker
She is patron of ‘Pro-bono Economics’ and has served as Master of one of the City of London’s Livery Companies. She sits
on the Department for Business Innovation and Skills’ panel monitoring the economy and is on City AM’s Shadow Monetary
Policy Committee.
Dave Holland is the Head of Shared Regulatory Services covering Bridgend, Cardiff and the Vale of Glamorgan. The service
delivers the Trading Standards, Licensing and Environmental Health functions across the three Councils. Dave has worked in
Regulatory Services for over thirty years, twenty of those as Chief Inspector of Weights and Measures.
Dave spends a considerable amount of his time working on partnership initiatives to improve service delivery. Some of those
partnership initiatives include Consumer Direct Wales (now sadly moved elsewhere), the Wales Illegal Money Lending Unit, the
Glamorgan Group, and, through 2014, Dave project managed the creation of the Shared Regulatory Service.
Dave works with government and other regulators on a range of issues including determining national enforcement priorities
for local authority regulatory services in Wales, chairing the virtual LGA Law and Evidence group that provides advice to local
authorities on legal matters and is an Executive member of the Directors of Public Protection in Wales.
Dave Holland
Speaker
Plenary Two
#CTSIConf
Paul started his retail career as a buyer for Sainsbury’s, where he covered a wide range of products both food and
non-food. After a spell with Safeway, Paul became Buying Director for Gateway Foodmarkets, before moving to Somerfield
as Marketing Director.
A change of scene followed as Paul moved into retail and marketing consultancy, working with clients in both his native
Liverpool and the Russian Federation. Returning to the retail sector Paul was Commercial Director for Alldays, followed by a
senior role at TM Retail, now Martin McColl.
Paul joined the NFRN in July 2011 having worked in property consultancy. As Chief Executive of one of Europe’s largest
employers associations, Paul has sought to maximise the benefit of membership, streamlining the organisation, improving
the range of services offered to members and overseeing a step change in the NFRNs political engagement. With the launch
of NFRN Shoplink Paul has overseen a reinvigorated offering from the NFRNs trading arm, NFRN Commercial.
Paul Baxter
speaker
Always promoting the cause of independent retailers, Paul has become a regular on radio and television, including BBC1’s
The Big Questions and BBC national and local radio.
Paul lives in Berkshire with his wife, two daughters and two cats.
Lord Jamie Lindsay is Chairman of the United Kingdom Accreditation Service, the Government appointed National
Accreditation Body. His career has seen him serve in a number of senior Government posts and on Government advisory
committees. Notably he was, from 1995 to 1997, Under Secretary of State for Scotland, and, more recently, Jamie has served
as vice chairman of the Better Regulation Commission and been a member of the Risk and Regulation Advisory Council and
the Better Regulation Strategy Group.
In addition to his current chairmanship of UKAS, Jamie has served as chairman of the agricultural group SRUC and SAC
Commercial Ltd., and remains chairman of the BPI Pension Trustees Limited. Other positions in the Private Sector have
included serving as a Non-Executive Director with Scottish Resources Group Ltd, UA plc and BPI plc. Jamie is President of
the National Trust for Scotland, a Vice President of RSPB and the International Tree Foundation, and is a former chairman of
Elmwood College.
Lord Jamie Lindsay
Speaker
St Ives Chambers is a Barristers Set based in Birmingham City Centre. We are highly respected for our legal expertise in the
Trading Standards sector. Members of Chambers are regularly instructed to act for and against a large number of Trading
Standards Authorities and are recognised for the breadth and depth of their knowledge in this legally complex and
challenging area.
The team’s expertise spans all aspects of consumer protection, including large-scale consumer fraud, product mis-selling,
doorstep crime and Enterprise Act enforcement orders. Members also have specialisms in Food Standards, Animal Health,
Intellectual Property infringement, and Health and Safety Act offences and provide training to officers in all of these areas.
Chambers prides itself on providing the highest standards of service and delivering a team-based approach to its cases.
Members are well used to dealing with urgent requests for advice and are often instructed at the earliest stage to advise on an
investigation before criminal charges have been laid.
Our clerks are always available to assist with any enquiries that are made and provide fee quotes in advance of any work being
carried out.
Clare Radburn – Practice Manager
e:[email protected]
t: 0121 262 1702
Ross Hands – Assistant Practice Manager
e: [email protected]
t: 0121 262 1700
St Ives Chambers
1-3 Whittall Street, Birmingham, B4 6DH
www.stiveschambers.co.uk | 0121 236 0863
Plenary Three
Thursday 23 June
Public health, wellbeing and sustainability: Where does responsibility for our health and wellbeing lie? Is it down to the state to
intervene and regulate? Or should individuals, businesses and communities use their assets and leadership positions to empower
people to help and protect themselves?
Since the 2010 Marmot review ‘Fair Society, Healthy Lives’, several reports and local case studies highlight the impact of using local
assets to drive positive change. Evidence shows that it is not always rules, buildings and enforcers which improve our health and
wellbeing, but feeling supported, valued, and empowered to make our own choices.
Conference asks, do government spending cuts and the shrinking capacity for state intervention challenge regulators to think
differently about how to achieve shared outcomes such as promoting public health and supporting an ageing population to live
independently in their own homes? What role should the private sector play in protecting, informing and empowering consumers?
Should government and trading standards focus on introducing and enforcing more legislation and regulations such as the sugar
tax, or on building partnerships that empower individuals to make informed choices, drive down inequalities, and increase health
and wellbeing?
Victoria Macdonald is an award-winning journalist, who has been covering health and social care issues for Channel 4 News
since 1999.
She closely follows the changes and developments in the NHS and the care system from the scandal at Mid Staffordshire
NHS Trust to the whole sale reforms of the health service.
Victoria also reports on medical developments, mental health issues as well as covering stories on how welfare reforms are
affecting those with physical disabilities and she closely watches developments in HIV/Aids and TB.
Victoria is originally from New Zealand and worked for the Sunday Telegraph before joining Channel 4 News.
Victoria Macdonald
facilitator
Stephen Morton is a Programme Director in Public health England currently working on Sustainability for Public Health
Benefits. The rational for this role is to try and integrate different strands of work within PHE that each have the potential to
both improve the health of our people and to protect the earth’s environment, now and in the future.
Stephen is an experienced public health physician who qualified in Belfast and worked for a number of years in the City
Hospital before training in Public Health in the North West of England. As a DPH in East Lancashire during the 1990’s, he
was very involved in the UK Healthy Cities Network before spending some time working in Health Protection and moving to
Yorkshire and the Humber as a Regional Director in the Health Protection Agency. He joined Public Health England when it
was created in 2013.
Dr Stephen Morton
Speaker
Stephen will argue that there are three inter-related domains that affect the health of those of us alive today and will determine
the wellbeing of future generations; these are the environment, our social wellbeing and the economy. Unfortunately, our
human endeavours on these domains are often fail to recognise the inter-dependency or seek to maximise one domain at the
expense of another.
The model of sustainability for public health benefits is to look at what would make both a sustainable environment and
a sustainable economy and see how we can achieve these goals in a way that maximises our social capital and health
improving behaviours.
After 22 years in local authority trading standards Mark became the chairman of the Chartered Trading Standards Institute in
September 2014. He started his career in Lothian Region as a trainee assistant enforcement officer following brief spells as a
student in Fife and Tayside regions. Mark gained experience and obtained the DCA before moving to Angus Council in 1997.
After obtaining the DTS in 2003 he moved to Highland Council as a trading standards officer. Promoted in 2010 to team leader,
and as part of the management team, his key areas of service delivery include weights and measures, petroleum, product
safety, community safety and age restricted sales. A Trading Standards Practitioner, Mark works to demonstrate the important
role the profession has, working collaboratively and sharing resources to best serve the community.
Mark McGinty
Speaker
Throughout his career Mark has always been a supporter of CTSI. Joining the Scottish Branch Executive in 2003 Mark
has been Conference director, education secretary, vice chairman and chairman in 2008. Since 2008 he has been branch
representative on the CTSI Council and is currently CTSI Council representative on the qualifications and awards board,
where he is passionate in his role in steering the direction of education and learning for future professionals.
Plenary Three/Hero Awards
#CTSIConf
Alasdair is Head of Customer Security, RBS/NatWest. He joined RBS Group in July 2010, and is currently Head of Customer
Security. His Customer Security team work across the bank to provide security and resilience solutions through understanding
policy requirements/gaps, key initiatives and emerging threats.
Alasdair and his team engage and work in partnership across the financial sector and represent the bank at industry forums.
They also deliver colleague and customer training and awareness initiatives aimed at encouraging positive security behaviours,
which will help protect themselves, the bank and their businesses from the risk of financial crime, fraud and scams.
Alasdair has several years experience in risk and financial crime leadership roles within the financial sector including at Lloyds
Banking Group and HBOS plc, most recently in the post of Fraud Director. He holds an MBA from Manchester Business School
and is a Fellow of the Chartered Institute of Bankers of Scotland.
Alasdair MacFarlane
Speaker
Adam Pritchard is a businessman who has worked in food and drink for the majority of his career.
Adam embarked on an entrepreneurially driven business career on leaving school, he has owned, advised, bought and sold
a number of brands and business’ within the Fast Moving Consumer Goods Market. His main role over the last 10 years was
the creation of Pomegreat, a UK based pomegranate juice brand. This brand achieved retail sales under his tenure of in excess
of £150m and was at the forefront of creating the pomegranate juice industry across Europe, now valued at more than £100m
per annum.
He now advises a number of food and drink brands as a non-executive director, whilst spending an ever increasing amount
of his time focussed on entrepreneurial driven start-up opportunities in the technology sector.
Adam is married with three children, a dog and two rabbits. He enjoys spending time with his family and playing sport.
Adam Pritchard
Speaker
The hero Awards
One of the Conference’s most cherished annual traditions will be upheld once again when CTSI announces the recipients of this
year’s Hero Awards. The awards recognise outstanding contributions in the consumer protection field by individuals and groups,
each nominated by the trading standards community. Previous winners include trading standards teams, individual officers,
consumer journalists, financial organisations and brave individuals who have stood up to rogue traders.
Twelve finalists have been selected and those that do not receive an award will get a certificate of commendation. Announcements,
including details of the nominations, will be made at the official welcome reception and each of the three plenaries. Details will also
be in the July edition of TS Today and the wider press.
The 2016 finalists:
Martina Stewart, who has championed disadvantaged
consumers
Nominated by Surrey and Buckinghamshire Trading Standards.
Staffordshire Police’s rural and wildlife crime officers
Nominated by Staffordshire County Council.
Helen Benson, a coordinator from the Farming
Community Network
Nominated by North Yorkshire Trading Standards.
John Bell, a key witness in a major fraud investigation
Nominated by Bromley Trading Standards.
Michael King, a fraud specialist with the RBS Group
Devon and Somerset Trading Standards
Lin Griffin, an information officer with Age UK
Nominated by North Somerset Trading Standards.
Bishop Auckland Theatre Group, a performing arts group
Nominated by the Illegal Money Lending Team (England).
Jim Jones, a Carmarthenshire councillor
Nominated by Carmarthenshire Trading Standards.
Dudley Trading Standards
Nominated by Dudley Metropolitan Borough Council.
Jackie Brambles, a television presenter
Nominated by Chartered Trading Standards Institute
(Scottish branch).
Alfie, a tobacco detection dog
Nominated by Wagtail Specialist Dog Services.
Jim and Helen Mallon, who spoke out after being targeted
by scammers
Trading Standards Service (Northern Ireland).
Playsafe
The search is on to find the next George, the giggling Giraffe at this year’s annual Conference.
Playsafe, is a competition that aims to raise children’s awareness of consumer issues and aspects of product safety and judging takes
place at the Conference. Last year, Sophie Lazenby was the overall winner and impressed judges with her design ‘Go! George, the
giggling Giraffe’ a toy to improve balance and language skills. The 14-year-old was chosen from more than 250 entries across the UK.
Judges said her design showed creativity and imagination but also included realistic safety features that are required on toys on the
market today.
Playsafe encourages children to incorporate safety features into toy design drawings and the top entries in each age category are
showcased to judges for their consideration at CTSI’s Conference.
Leon Livermore, CTSI chief executive, said: “Every year I enjoy seeing the fantastic fruits of children’s imagination as they dream up a
toy for Playsafe. I’m so impressed with the creativity that we see and the level of attention to detail. This competition is a great way to
engage children and young people in a fun way while making them aware of what to look out for in terms of safety. We are grateful for
the support we have received from the British Toy and Hobby Association (BTHA) for more than 20 years in making this competition
happen.”
The competition is organised by CTSI and BTHA and is run locally by schools and open to students aged six to 17. Natasha Crookes,
BTHA’s director of communications, said: “There were some amazingly creative entries this year and the judging panel had a hard
time picking out the winners from a very strong field. We all thought the ideas were some of the most imaginative, and importantly fun,
ideas for toys we had seen for a while.”
Judging for the 2016 Playsafe winner will take place at the CTSI Conference on Tuesday, June 21, at 4pm, on stand K2
in the main exhibition hall.
Support for Students and the YCOY
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HWe
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inspire you
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more...
Currently the College is a major sponsor of the high
profile Young Consumers of the Year competition
to ensure it remains a way to educate young people
to be ‘aware’ consumers. The local, regional and
national events and prizes need considerable
financial support to which you could contribute.
We rely on your support by way of donations
to enable this support.
If you are interested please
contact us at [email protected]
Consumer Challenge Quiz
#CTSIConf
Although the Consumer Challenge Quiz will have no formal national final in 2016 due to planned changes to the structure of the
competition, a number of regional competitions took place and Oxfordshire County Council’s Trading Standards Service has carried
on expanding their 17 year annual event adding another school to their tally this year. Shelley Edwards, Oxfordshire County Council
reflects on her regional competition.
Ten teams competed with Wheatley’s John Watson School as worthy winners of the competition. The Iffley Academy were runners up,
being narrowly beaten in a tie breaker. There were only 11 points dividing all 10 teams.
The quiz, held at Unipart House in Oxford is an annual event for children with learning difficulties and is designed to give them a
chance to demonstrate their consumer skills and knowledge. This year we included a round on fire safety which also involved playing
fire safety bingo.
Trading Standards and Community Safety Manager, Richard Webb kept a noisy and lively competition flowing, giving the team
members encouragement and confidence in finding the right answers. It was his first year on the microphone, but from his
performance you would have thought he had been the question master since the beginning of time!
This year we also included a poetry competition which had to be four lines or more and could be about Fire safety, scams or savvy
shopper. This was won by Woodeaton Manor titled ‘Be Wary of Online Scammers’. We also ran a mascot making competition which
was won by Kingfisher school from Abingdon who took the prize for their hand made pottery kingfisher.
The idea of adding these two elements to our local competition was to enable other members of the
school to take part in the competition who may never get the opportunity to be in a CCQ team and also
to allow ‘another’ school to go home as winners! Another lively, successful Consumer Challenge Quiz
in Oxfordshire. Thank you to sponsors, trading standards and other volunteers for all of your help.
Kent
Oxfordshire
CCQ Sponsors
Young Consumers of the Year
Each year, hundreds of young people across the UK enter the Young Consumers of the Year (YCOY) competition, an event that tests
applicants on their consumer and financial knowledge. In 2015 the national competition was, for the first time, held outside of the
annual Conference with finalists competing for the prestigious winning title at the House of Commons in Westminster.
Students from Porthcawl Comprehensive School were the grand final winners of the competition taking home a trophy, £50 gift
voucher and £1,000 for their school.
Television and radio personality, Charlie Higson, was the special guest celebrity quizmaster during the two day event with the
winners revealed whilst on board a luxury Elizabethan charter.
Set up more than 20 years ago, young people from all schools can take part in the contest as well as youth groups, police cadets,
and sixth form colleges. YCOY is a valuable learning tool for the pupils that take part as the skills they gain will be useful for their life
ahead as consumers and the new social skills they gain will help them travel and mix with others.
The local rounds of the competition take the form of an online quiz and live local finals with the winners invited to regional finals
around the UK before being tested at the YCOY final.
In October, it was decided that organisation of the 2016 finals would be taken over with the support of Consumer Empowerment
Alliance (CEA) by the Chartered Trading Standards Institute (CTSI).
The 2016 finals took place on June 9 and 10 in London and were sponsored by the British Standards Institute (BSI), British Toy and
Hobby Association (BTHA), Experian and the CTSI College of Fellows.
Organisers would like to thank all heads of service who support this event in their local community and the vital, on the ground work
it does in educating the consumers of the future.
Every regional event has been great fun for all involved, thanks to the work of local trading standards, regional coordinators and
local sponsorship. We hope you will continue to support this important work.
The 2016 finalists:
Scotland – Boroughmuir High School
South – Wrotham School
London – Lampton School
North – Barrow Sixth Form College
YCOY Sponsors
#CTSIConf
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courses
which
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has developed
a suite of
online
step-by-step
guidance
topractical
important
courses which offer traders jargon free,
legislation.
step-by-step guidance to important
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As
a local authority reseller, you will
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As
a local authority
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will to
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have the the
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Courses currently available
• Prevention of Underage Sales
Courses currently available
• Consumer Contracts – Distance Sales
• Prevention of Underage Sales
• Consumer Rights Act 2015
• Consumer Contracts – Distance Sales
• Trading Fairly
• Consumer Rights Act 2015
• Storing and Selling Fireworks Safely and Legally
• Trading Fairly
• Consumer Contracts – Off Premises Sales
• Storing and Selling Fireworks Safely and Legally
• Consumer
Contracts – Off Premises Sales
Coming
soon
• Alternative Dispute Resolution
Coming soon
• Alternative Dispute Resolution
For further details please visit www.tradesimple.org.uk or email [email protected]
For further details please visit www.tradesimple.org.uk or email [email protected]
Exhibitor List
Company
Stand
Company
Stand
12 College Place
K1
Kent Scientific Services
E3 - E5
Advertising Standards Authority
A6
Kenyon Block Consultants Ltd
D1 & D10
Anti-Counterfeiting Group
I6
KwikChex Ltd
D3
Arcus Global
D6
LMB & Co/Sports Traider
C4
Ashfords LLP
D2
Marks and Clerk
J1
Autodata Ltd
CA1
Moët Hennessy
B9
Bathroom Manufacturers Association
F7
Motor Codes Ltd
B1
Beama Ltd
F3
National Animal Health & Welfare Panel
T3
BIS Regulatory Delivery
F5 - F6
National Caravan Council
M3
Bond Solon Training Ltd
J2
National Trading Standards (NTS)
M7 & M8
Brand Enforcement
L2
NatWest
CA5
British Phonographic Industry Limited
D4
Ombudsman Services
A3
British Toy & Hobby Association
E10
Planet Zero
F12
BSI
A4
Playsafe
K2
Buckinghamshire and Surrey Trading Standards
E3 - E8
Procter & Gamble
I8
Buy With Confidence
J6
Public Fundraising Regulatory Association Ltd
G1
Carmarthenshire County Council
L3
React Service UK Ltd
B8
CEnTSA
H2
Registry Trust Ltd
H3
Chartered Trading Standards Institute
CTSI
Shropshire County Council
M1
Checkatrade
H6
Siteon
D9
Citizens Advice
A2
Sonic Communications (Int.) Ltd
J4
Civica
I1
St Ives Chambers
J7
College of Fellows
T4
Staffordshire County Council
H4
Competition and Markets Authority
E2
Stonely Training
M9
Consumer Code Approval Scheme
CA7
Tascomi Ltd
F2
Copyright Licensing Agency Ltd
F11
Tenancy Deposit Scheme
J9
CPR Call Blocker
L1
The British Board of Film Classification
I5
CTSI Midlands Branch
T2
The Furniture Ombudsman
CA10
David Horn Communications Ltd
M10
The Insolvency Service
J8
Delphic HSE Solutions Ltd
E3 - E8
The Property Ombudsman
D8
Drystone Chambers
M5
The Retail Ombudsman
C2
Electrical Safety First
G6
Transpact.com
M2
Estee Lauder Group
I10a
trueCall Ltd
H1
European Consumer Centre for Services
I3
Trustmark
E3 - E8
Federation Against Copyright Theft
E9
Tüv Rheinland
M6
Financial Ombudsman Service
F9
Tüv Süd Product Service Limited
I4
GB Group Plc
F1
UK European Consumer Centre
I2
General Dental Council
A1
UK Intellectual Property Office
I7
General Optical Council
F10
Under Age Sales Ltd
D7
Gough Square Chambers
C1
Unilever Uk Limited
I10b
Henderson Chambers
J3
Vale of Glamorgan
E3 - E8
Iken Business Ltd
F4
Wagtail UK Ltd
E1
Information Commissioner Office
L4
Which?
M4
Institute of Food Research
J10
WPC Software
G4
Jaguar Landrover
B4
Wragg Bros Limited
F8
Keltic Clothing Ltd
D5
Exhibition Plan
#CTSIConf
CTSI
MEETING
AREA
CA8
T3
CA4
CA10
SEATING AREA
T2
CA5
CA7
SEATING AREA
CA3
T4
CA1
K2
L2
L3
K1
L1
L4
F6
CATERING
SEATING
AREA
C4
C2
C1
D5
D6
D4
D7
D3
D8
D2
D9
D1
D10
F7
F5
F8
F4
F9
F3
F10
F2
F1
E10
M10
M9
M8
M7
M6
M1
M2
M3
M4
M5
J10
J9
J8
J7
J1
J2
J3
J4
CATERING
J6
I5
I6
I4
I7
I3
I8
B9
H3
G3
I2
G4
H2
F11
G1
E7
B8
I1
H1
E8
I10a
I10b
H5
G6
F12
E9
H4
H6
E6
B4
DEMO AREA
E1
E2
A1
E3
A2
E4
A3
E5
B1
A4
A6
MAIN ENTRANCE
Premium
Positions
Anti-counterfeiting
Group
Catering
CTSI
Stand
Consumer
Area
Exhibitor Profiles
12 College Place
Ashfords LLP
Clerks
T: 02380 320 320
E: [email protected]
www.12cp.co.uk
Gabrielle Broomhead
T: 02075 442 430
www.ashfords.co.uk/ashfords-hse
12CP’s Trading Standards team are experts in their field. Tendered to
over fifty Local Authorities our specialist barristers provide full support
and representation to investigators, hard-pressed legal departments and
individuals alike. We operate nationally and cost-effectively, prosecute and
defend, and would love you to stop by for an informal chat.
Ashfords recently launched an innovative one-stop-shop for regulatory
consultancy and primary authority and have entered into an exciting
partnership with CTSI. The regulatory consultancy can help to take the
burden of compliance off your shoulders, backed up with specialist legal
advice, so that you are free to run your business.
Autodata Ltd
T: 02074 922 222
www.asa.org.uk
Mr James Legate
Autodata Ltd, Priors Way, Maidenhead SL6 2HP
T: 01628 634 321
www.autodata-group.com
Stand K1
Stand A6
The Advertising Standards Authority is the UK’s independent regulator
of advertising across all media. They apply the Advertising Codes, which
are written by the Committees of Advertising Practice. Their work includes
acting on complaints and proactively checking the media to take action
against misleading, harmful or offensive advertisements.
Anti-Counterfeiting Group
Stand D2
Stand CA1
Autodata Limited, the leading provider of technical information to the
automotive aftermarket. Our data covers 29,000 models from over 80
manufacturers. Trading Standards professionals can gain full access to
use our data; invaluable when carrying out servicing and garage surveys.
Come and visit us at CA1.
Stand I6
Bathroom Manufacturers Association
Mrs Alison Statham
PO Box 578, High Wycombe HP11 1YD
T: 01494 449 165
www.a-cg.com
Yvonne Orgill
T: 01782 631 619
www.bathroom-association.org.uk
ACG enhances its members’ own anti-counterfeiting strategies with
IP training events, coordinated intelligence sharing and support for
enforcement activities. We work closely with the media and lobby
government, to change society’s perception of counterfeiting and to
highlight the need for more resources to tackle the economic and social
cost of this serious organised crime.
Arcus Global
Stand D6
Debra Wilkins
T: 01223 911 841
www.arcusglobal.com
Arcus Global offers cloud-based Public Sector applications for services
such as Trading Standards, Environmental Health, Licensing, Building
Control, Planning and Land Charges. All Arcus solutions are mobile by
default with full reporting and a modern, interactive, user interface. Modern
technology that offers long term savings from a true digital platform.
Stand F7
The prime objective of the BMA is to provide an independent forum for
bathroom manufacturers trading in the UK to properly discuss and debate
matters of mutual interest. The BMA acts as the information highway
between industry Government and the consumer on issues that effect the
industry in the UK.
Beama Ltd
Stand F3
Keith Smith
T: 02077 933 000
www.beama.org.uk
BEAMA is the lead trade association representing manufacturers of
electrical infrastructure products and systems from transmission through
distribution to the environmental systems and services.
We work with the UK Government, and other law enforcement agencies,
to crack down on the manufacture and distribution of counterfeit and
non-compliant electrical installation products.
Exhibitor Profiles
#CTSIConf
Bond Solon Training Ltd
Buy With Confidence
Ms Gabriella Brindisi
6 - 14 Underwood Street, London N1 7JQ
T: 02075 492 549
www.bondsolon.com
Tim Isaac
T: 01392 383 057
www.buywithconfidence.gov.uk
Stand J2
Bond Solon is the UK’s leading legal training company for non-lawyers.
We work with a variety of public and commercial organisations, and
are working with a growing number of Trading Standards Departments
delivering accredited, competency-based investigative training programmes
to ensure officers gather and present evidence to best practice standards.
Brand Enforcement
Stand L2
Brand Enforcement UK Ltd
T: 08432 726 385
www.brandenforcement.co.uk
Brand Enforcement UK Ltd BEUK specialises in the enforcement of
intellectual property rights (trademark, design, copyright and patent) and
assists brands with their global brand protection strategies. With two
decades of experience, our team works alongside numerous brands to
identity both genuine and counterfeit goods.
British Phonographic Industry Limited
Stand D4
Tim Cooper
T: 02078 031 336
www.bpi.co.uk
BPI promotes British music and represents the UK recorded music industry
– one of the most dynamic music markets in the world. BPI’s Content
Protection team of investigators, analysts, member services executives and
forensic experts works to reduce piracy, promote the value of music and
encourage fans towards legal services.
British Toy & Hobby Association
Stand E10
Mr Matthew Jones
80 Camberwell Road, London SE5 0EG
www.btha.co.uk
The BTHA’s uppermost concern is that toys are manufactured safely so
that customers can enjoy them to the full, with confidence in their quality.
Come and visit the BTHA on stand E10 to talk to us about the effective
enforcement of toy safety.
BSI
Stand J6
Buy With Confidence is a national Trader Approval scheme, run by Trading
Standards services and backed by over 50 local authorities across the
country. As the scheme expands, what it offers councils is constantly
growing and becoming more flexible, to ensure both businesses and
consumers are protected.
Carmarthenshire County Council
Stand L3
Quita Davies
T: 01267 242 442
www.carmarthenshire.gov.uk
The Financial Exploitation Safeguarding Scheme is a multi agency initiative
designed to prevent, detect and support victims of financial abuse. Drawing
on trading standards measures and viewing them from a social care
perspective, we intend to academically evaluate interventions to raise the
profile of Trading Standards Services and influence policy.
CEnTSA
Stand H2
Nick Harrison
T: 01926 414 058
www.centsa.org.uk
CEnTSA is a partnership of 14 Local Authorities across the Midlands and
operates a Training Facility which provides TS Officers across the country
with opportunities to maintain and develop their competences. Trading
Standards Business News (TSBN) is a digital publication which brings
business the latest regulation changes and best practice.
Chartered Trading Standards Institute
CTSI stand
Judith Thurston
T: 01268 582 221
www.tradingstandards.uk
The Chartered Trading Standards Institute (CTSI) – supporting and
representing trading standards professionals in the UK and abroad. Take a
look at TradeSimple e-learning for businesses with reselling opportunities
for local authorities. Also hear the latest on the TSQF Review. Melissa
Dring, Richard Strawson and Rob Taylour will be available from 1-2pm on
Wednesday to discuss the future proposals for changes to the professional
qualifications framework including apprenticeships. The National Animal
Health & Welfare Panel will be joining us on the stand. Come along, be
involved in the debate and ask any questions you may have.
Stand A4
BSI Consumer & Public Interest Unit
T: 02089 967 085
www.bsigroup.com/en-GB/about-bsi/uk-national-standards-body/why-standards-matter-for-consumers
EU legislation provides safeguards for consumers, but with a global
economy, principle-based international standards are the key to building
a safer and fairer world. Consumer standards help to build trust and
confidence and, as a benchmark of good practice, support the work of
TSOs and others involved in consumer protection.
Exhibitor Profiles
Checkatrade
Stand H6
David Price Evans
T: 01243 608 828
www.checkatrade.com
Checkatrade are committed to supporting legitimate businesses, stopping
rogue traders and protecting consumers.
Our work with Trading Standards partners further enhances the rigorous
checks we already have in place, resulting in a unique trader scheme.
Businesses can promote their double accreditation of being Trading
Standards Approved, and their Checkatrade membership.
Citizens Advice
Stand A2
Jo Orsler
T: 08448 448 801
www.citizensadvice.org.uk
The Citizens Advice consumer service team will be available to discuss
how the service is delivered and how we engage with our partners. We can
outline changes being made to our codes, explore opportunities to work
closer together and share our plans for the future of the service.
Civica
Stand I1
Steve Ainsworth
Spectrum Building, Bond Street, Bristol BS1 3LG
T: 01179 242 700
www.civica.co.uk/public-protection
Civica remains the market leading supplier of software solutions supporting
community protection and well-being. Recent innovative additions to our
portfolio include:
• Community Mobile: enabling effective mobile working
• Community Clean-up: automating environmental service requests
• National Scams Team Database: protecting vulnerable persons
To explore these new solutions visit us at Stand I1.
College of Fellows
Stand T4
Phil Bottomley
CTSI, 1 Sylvan Court, Sylvan Way, Southfields Business Park,
Basildon, Essex SS14 6TH
T: 08456 089 400
Information about the College will be available on stand T4. The College
always welcomes donations to the charitable trust fund to continue its
work. Established in 1950, the College of Fellows was registered as a
charity in 1957, with a declaration of trust that sets out its educational and
charitable aims. The College plays a vital role in supporting the profession
by contributing to educational events and provision of educational and
welfare grants.
Exhibitor Profiles
Buckinghamshire and Surrey
Trading Standards
#CTSIConf
partners featured on the stand include:
Stand E3 - E8
T: 03001 232 329
www.bucksandsurreytradingstandards.gov.uk
The joint Buckinghamshire and Surrey Trading Standards service, is already
delivering excellent results for residents and local businesses. In the first year
of our joint operation our partnership has:
• Successfully achieved all our income generation and savings targets
• Doubled the number of Primary Authority Partnerships from 40 to 80
• Increased the number of trading standards approved traders from 518
to 1834
• Stopped rogue traders operating in both counties – 14 year prison
sentences have been given to rogue traders and money launderers
prosecuted by the Service
• Achieved our biggest ever recovery of criminal assets – rogue traders
forfeited £1.4M of criminal assets, of which victims will receive over
£100,000 in compensation, and the two local authorities over £200,000
to help tackle local crime priorities
• Increased the savings achieved for residents from our interventions by 40%
The joint service continues to build on its successful foundation and we are
keen to share our learning and experience to help others explore new service
delivery opportunities. If you want to do something similar locally, or are
interested in what we can offer your service then come and talk to us on our
stand.
‘Powered by partnerships’ at our very core, we combine the strengths and
skills of partners enabling us to deliver greater consumer protection and high
quality, sustainable support for businesses.
Trustmark
Stand E3 - E8
Simon Ayers
T: 03335 550 350
www.trustmark.org.uk
Through a new ‘primary authority’ partnership with Buckinghamshire
and Surrey Trading standards, TrustMark is now able to provide support
and assured advice to its registered firms, and where required, develop
bespoke information for them.
Delphic HSE Solutions Ltd
Stand E3 - E8
T: 01252 856 700
www.delphichse.com
A company with the expertise and e-learning course to provide the
technical back-up you need to deliver cosmetic advice. Toxicology
and the effects of combining ingredients are specialties of theirs.
Checkatrade
Stand E3 - E8
David Price-Evans
T: 01243 608 828
www.checkatrade.com
Powered by
partnerships
Working in partnership with trading standards to offer trading standards
approved traders to give peace of mind to residents and help drive out
rogue traders.
Buckinghamshire & Surrey Trading Standards
Stand E3 - E8
At our very core, we combine with the strengths
and skills of partners enabling us to deliver greater
consumer protection and high quality, sustainable
support for businesses.
Let us introduce you to a selection of our partners
who will be accompanying us to Telford.
Interested in what we can offer your service?
Visit us at CTSI conference: stand E3 – E8
Vale of Glamorgan
Helen Picton
T: 01656 643 237
Are you a Primary Authority, considering the challenge of devolved
legislation for Wales, this authority is here to help.
Kent Scientific Services
Stand E3 - E8
T: 03000 415 100 (Kent) or 02392 829 501 (Hampshire)
E: [email protected] or [email protected]
Now offering analytical services to help you to support your local
businesses.
Exhibitor Profiles
Competition and Markets Authority
CTSI Midlands Branch
Pauline Lloyd Roberts
T: 02037 386 879
www.cma.gov.uk
Brandon Cook
T: 07751 873 969
Stand E2
The CMA aims to make markets work well for consumers, businesses and
the economy. Achieving this depends on our working effectively with key
partners. Conference will highlight the successes of our engagement with
you and demonstrate how we aim to support you in our lead role for Unfair
Contract Terms.
Stand T2
The Midlands Branch of CTSI are delighted to be the host branch for
Conference once again. Our stand will act as a meeting place for branch
members and friends old and new.
David Horn Communications Ltd
Stand M10
Consumer Code Approval Scheme
Stand CA7
Adrian Simpson
T: 01268 888 054
www.tradingstandards.uk/advice/ConsumerCodes.cfm
The CCAS is facilitated self-regulation. It aims to bolster consumer
protection and improve customer service standards through the approval
and promotion of codes of practice, setting out the principles of effective
customer service and recognising approved traders – look for the CTSI
approved code logo.
Jeffrey Horn
T: 01582 490 300
www.davidhorncommunications.com
David Horn Communications Ltd is pleased to announce that the team will
be at Telford (stand M10) for the annual Conference and Exhibition. The
company has been supplying specialist overt and covert audio and video
surveillance equipment, together with PACE interview machines to Trading
Standards for almost thirty years.
Drystone Chambers
Copyright Licensing Agency Ltd
Stand F11
Alexandra Reed
Copyright Licensing Agency, Barnard’s Inn, 86 Fetter Lane
T: 02074 003 143
www.cla.co.uk
Since 1983, the Copyright Licensing Agency (CLA) has been the
recognised UK collective rights licensing body for text and images from
book, journal and magazine content.
We provide rights, content and licensing services to customers in the
academic, professional and public sector. Licence revenue is returned to
copyright owners.
CPR Call Blocker
Stand L1
Lee Hare
T: 08006 527 780
www.cprcallblocker.com
CPR Global Manufacture and distribute Globally the market leading
CPR Call Blocker range of products, supplying to Retail, Police, Trading
Standards, Protective agencies, distributors, re-sellers and high profile
members of society. We have also been involved at Government level
suggesting ways to help protect people from nuisance and scam calls.
Stand M5
David Green
T: 02074 041 881
www.drystone.com
Drystone Chambers was formed in July 2015 following the merger of
Dyers Chambers and One Paper Buildings. Our members are recognised
as leaders in consumer law and confiscation. With proven expertise in
trading standards work, we appear in some of the most high profile and
complex cases of recent times.
Stand G6
T: 02034 635 100
www.electricalsafetyfirst.org.uk
As a consumer protection charity, Electrical Safety First has a long-standing
relationship with CTSI and we undertake a range of partnership activities
with them and its members. Our workshops always attract a high level of
interest and the Conference ensures we keep up-to-date with developments
and key contacts.
Estee Lauder Group
Stand I10a
Mandy Parish
T: 03700 342 336
www.esteelauder.co.uk
Don’t be fooled into buying cheap makeup or fragrances. They are likely
to be counterfeit and may cause you harm. Visit our stand to get advice
and take a look at counterfeits.
Exhibitor Profiles
European Consumer Centre
for Services
Stand I3
Jane Negus
T: 01268 886 690
ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net
The European Consumer Centre for Services (ECCS), delivered by the
Chartered Trading Standards Institute is a free consumer advice service.
The ECCS offers ‘preshopping’ advice to consumers looking to access
services across the EU. The ECCS can provide advice on consumer
rights when buying services, contact details of organisations that can
offer assistance in the case of a dispute, redress mechanism, traders’
obligations under the directive and can source information on applicable
laws for contracts formed in any of the EES countries. The service was
created in response to the EU Services Directive and is funded by the
Department for Business, Innovation and Skills.
Federation Against Copyright Theft
Stand E9
Federation Against Copyright Theft Ltd
T: 02088 911 217
www.fact-uk.org.uk
The Federation Against Copyright Theft is the UK’s leading trade
organisation established to protect and represent the interests of its
members’ Intellectual Property (IP).
Established in 1983, FACT works closely with statutory law enforcement
agencies to combat all forms of piracy and members include global and
UK film distributors, TV broadcasters and sport rights owners.
The creative industries support 1.8 million jobs in the UK and are worth £10
million an hour to UK economy. FACT’s work is vital to ensuring that this
important engine of the economy continues to flourish.
Financial Ombudsman Service
#CTSIConf
General Dental Council
Stand A1
Francesca Keen
T: 02071 676 000
www.gdc-uk.org/Pages/default.aspx
We are the UK-wide statutory regulator of dentists and dental care
professionals. We regulate so that patients receive treatment from properly
qualified professionals who meet our standards. Where there are concerns
about the quality of treatment or how a dental professional behaves, we
will investigate and take action if appropriate.
Stand F10
T: 02075 803 898
www.optical.org
We are the regulator for the optical professions in the UK. At CTSI
conference, we will be talking about the dangers involved with the illegal
sales of cosmetic contact lenses, and how Trading Standards officers can
help in identifying illegal sales of these contact lenses.
Gough Square Chambers
Stand C1
Bob Weekes
T: 02073 530 924
www.goughsq.co.uk
Gough Square Chambers specialises in Consumer and Regulatory Law.
Our wealth of experience has enabled us to maintain our position as the
leading specialist set in this field for over 20 years. We aim to be responsive
to the needs of our clients, providing a friendly, flexible, cost effective and
efficient service.
Stand F9
Outreach team
T: 02079 641 400
www.financial-ombudsman.org.uk
We are a not for profit organisation, approved by government to provide
alternative dispute resolution (ADR). For nearly 25 years we have been
providing independent help and advice to consumers and retailers within
the furniture and home improvement sector. We raise industry standards
by providing accredited training and expert advice.
GB Group Plc
Stand F1
Neil Cole
T: 07803 672 173
www.gbgplc.com/uk
GBG provide innovative Open Source Data to the Law Enforcement and
Investigation community, including the Award Winning ConnexusIQ which
this year add the ability to map Social Media around the world to the
existing communications and tracing data already available. Come and
see what we hold on you!
Henderson Chambers
Stand J3
Helen Ghalem
T: 02075 839 020
www.hendersonchambers.co.uk
Consumer and Regulatory Law Specialists. Experienced in all aspects
of Consumer Protection, Consumer Credit, Health and Product Safety
and Local Government Law. Instructed by regulators, acting in civil and
criminal enforcement across England and Wales.
Mini-theatre talks on Wednesday 22nd June. Tickets available at our
Stand J3.
Iken Business Ltd
Stand F4
Iken Business
T: 08448 933 910
www.iken.co.uk
We are the UK’s leading provider of case management, workflow
management and reporting software. Iken works intuitively to increase
efficiency, drive productivity and minimise risk as well as providing
detailed management information, in real time, at the touch of a button.
Exhibitor Profiles
Jaguar Landrover
Stand B4
Amanda Beaton
T: 01926 694 235
www.jaguarlandrover.com
Jaguar Land Rover is the UK’s largest automotive manufacturing business,
built around two iconic British car brands: Land Rover, the world’s leading
manufacturer of premium all-wheel drive vehicles and Jaguar, one of the
world’s premier luxury sports saloon and sports car marques.
Improve Consumer
Confidence
• Become a consumer representative
• Learn more about consumer standards
• Keep up with ‘best practice’ for businesses
Talk to our team on stand A4
Or visit www.bsigroup.com/consumer
Keltic Clothing Ltd
Stand D5
Serena Groom
T: 08450 666 699
www.kelticclothing.co.uk
Keltic are one of the UK’s largest body armour suppliers to Councils. Our
body armour is Government Certified and offers protection from knives
and guns including spike resistance, plus it includes syringe protection
including hypodermic and blunt trauma. It is the lightest weight armour
on the market with this certification.
Kenyon Block Consultants Ltd
Stand D1 & D10
Neville Kenyon
T: 02083 607 289
www.kenyonblock.com
Stand L4
Kenyon Block Consultants is your natural partner during these uncertain
times for Trading Standards. We will understand your needs better than
any other organisation and we would like to work with you to ensure you
achieve the outcomes you are looking for. Please visit us on stands D1
and D10.
Information Commissioner’s Office
T: 03031 231 113
www.ico.org.uk
KwikChex Ltd
Information Commissioner Office
The UK’s independent authority set up to uphold information rights in the
public interest, promoting openness by public bodies and data privacy
for individuals.
Institute of Food Research
Stand J10
Olivia Shaw
T: 01603 251 431
fooddatabanks.ifr.ac.uk
The Institute of Food Research manages UK food composition data that
can be used as the basis for calculating nutrient values for food products
as required by EU food information regulations. Our Nutritional Information
Solutions service and expertise can help food producers to provide reliable
nutrient information to consumers.
Stand D3
Chris Emmins
T: 01202 832 992
www.kwikchex.com
KwikChex is an internationally renowned online investigation, verification
and resolutions business.
An important part of our work is our cooperation with law enforcement and
consumer organisations. We are able to provide evidence of breaches of
Consumer Protection Regulations and to identify those responsible.
LMB & Co/Sports Traider
Stand C4
C Hayes
T: 07747 743 817
www.sportstraider.org.uk
Sports Traider is a youth-focused charity offering youngsters the kit and
support they need to discover and fulfill their sporting ambition and
potential, whatever their background, ability or disability. Help us rebrand
or recycle counter fit stock to make a difference.
Exhibitor Profiles
#CTSIConf
Marks and Clerk
National Trading Standards (NTS)
Matthew Sammon
T: 01612 335 800
www.marks-clerk.com
Wendy Martin
T: 03456 089 515
www.nationaltradingstandards.uk
Marks & Clerk is a well-established intellectual property firm with over
125 years’ experience, advising clients in protecting patents, trade marks,
designs and copyright. Our strong local and international presence is
represented by seventeen offices across Europe, Asia and the Americas.
National Trading Standards supports trading standards services in
England and Wales with leadership, influence and resources to reduce
consumer and business detriment locally, regionally and nationally. It
delivers cross-boundary consumer protection through sound intelligence
that identifies and tackles emerging threats; and ensures food chain
safety through feed hygiene enforcement.
Stand J1
Stand M7 & M8
Moët Hennessy
Stand B9
Alexandra Ziegenfeuter
CTSI
T: +33 (0)158 976 470
Save
The Date Quarter Page Advert Design 2
E:
[email protected]
www.lvmh.com
May 2016
Motor Codes ltd
Stand B1
Motor Codes
T: 0843 910 9000
www.motorcodes.co.uk
Motor Codes is the government backed, self-regulatory body for the motor
industry offering a suite of CTSI-approved codes covering car servicing and repair,
new cars and vehicle warranty products and also provides a CTSI certified ADR
service to over 7,500 subscriibers and their customers.
NatWest
Stand CA5
Veda Harrison
T: 02076 721 240
www.natwest.co.uk
NatWest is one of the UK’s leading retail and business banks, serving
needs of hundreds of thousands of customers everyday. Keeping our
customers’ finances safe and secure is a priority for us; we work around the
clock to protect them from financial harm. Visit our stall to find out more.
Important date for your dIary
CTSI Conference Venue 2017
National Animal Health
& Welfare Panel
Stand T3
Michelle Beer
T: 01872 323 274
www.khub.net
Representatives of the National Animal Health & Welfare Panel will be
available for expert advice and discussion and to explain support and
coordination opportunities available.
the Harrogate International Centre
National Caravan Council
monday 26 June - thursday 29 June 2017
Stand M3
Frank Finch
T: 01252 796 097
www.thencc.org.uk
As a proud CTSI Corporate member, NCC (National Caravan Council) will
provide information on its wide ranging initiatives to protect consumers,
promote industry best practice and high business/product standards,
including the NCC Approved Consumer Codes covering holiday home,
touring caravan and motorhome sales. Let’s work together.
for further details on sponsorship, advertising, exhibition
stands, mini-theatre sessions and other opportunities
please contact CtSI conference sales on:
Telephone: 01268 582236
Email: [email protected]
Demonstrations
Tuesday 21 June
Session No.
14:15 - 14:45
Company
trueCall
Demonstration Information
Demonstration of a secret trueCall prototype with a completely new way of getting rid of nuisance callers
15:15 - 15:45
Wagtail
Demonstration of the capabilities of a tobacco detection dog
Wednesday 22 June
Session No.
14:15 - 14:45
Company
trueCall
Demonstration of a secret trueCall prototype with a completely new way of getting rid of nuisance callers
15:15 - 15:45
Wagtail
Demonstration of the capabilities of a tobacco detection dog
Exhibitor Profiles
#CTSIConf
Ombudsman Services
Public Fundraising Regulatory
Association Ltd
Stand A3
Stand G1
Emily Firminger
T: 01925 430 995
www.ombudsman-services.org
Stephen Service
T: 02074 018 452
www.pfra.org.uk
Ombudsman Services is a successful and growing private not-for-profit
company, providing an expert independent dispute resolution service for
consumers and businesses.
The Public Fundraising Association (PFRA) is the nationally recognised
membership body for door and street fundraising. The PFRA seeks to
guarantee the sustainability of public fundraising by forming co-regulatory
agreements between its member charities and local authorities. We now
operate voluntary Site Management Agreements across over 100 local
authority areas.
The service focuses on encouraging both parties to agree a proposed
resolution wherever possible and takes into account all the evidence in
a case to make a balanced decision.
Planet Zero (The Fake Shop)
Stand F12
React Service UK Ltd
Mick Bonito
T: 08000 235 811
www.thefakeshop.org
Tony Williams
T: 01925 422 930
The Fake Shop is the first public facing initiative of its kind. The aim is
to help consumers discover a wealth of information on counterfeit goods,
scams and services and help them make informed decisions.
Playsafe
Stand K2
Angela Driver
www.tradingstandards.uk/events/events-playsafe.cfm
This successful long-running national competition challenges young
people six to seventeen to design a toy safe for a child aged three to seven
years. A showcase of the entries will be displayed on the stand for judging
to take place on Tuesday, 21 June at 16:00. The winners of each category
will be revealed on Thursday, 23 June during the presentations at 11:00.
Many thanks to the British Toy and Hobby Association for their continued
support and sponsorship of this competition.
Stand B8
REACT UK provides a Brand Protection service for a range of clients who
have problems with counterfeit goods in the UK. In doing so we act as the
first point of contact for all enforcement agencies for all enquiries relating
to our clients.
Registry Trust Ltd
Stand H3
Michelle Rajaratnam
T: 02073 917 282
www.registry-trust.org.uk
TrustOnline is the Registry Trust Limited website delivering online results
showing judgments, orders and fines for England and Wales, Scotland,
Northern Ireland, IOM, Jersey and the Republic of Ireland. Registry Trust
also provides a range of activities from data supply to data enhancement
and analytical services.
Procter & Gamble
Siteon
Greg Smith
T: 01784 498 701
www.pg.co.uk
Peter Juniper
T: 01212 888 980
www.siteon.co.uk
P&G is a leading global manufacturer of more than 300 brands. Our
recognisable brands include Always, Ariel, Braun, Daz, Fairy, Flash,
Gillette, Head & Shoulders, Lenor, Max Factor, Olay, Oral-B, Pantene,
Pampers, Vicks and Wella. We also produce fine fragrances such as
Hugo Boss, Lacoste, Gucci and Dolce & Gabbana.
Siteon design, build and manage bespoke Software Applications
delivered on demand via the internet, Siteon’s applications are secure,
easy to use and are continually being modified and developed and are
fully Managed and Hosted by Siteon and require no user licences or
expensive equipment.
Stand I8
Stand D9
Exhibitor Profiles
Sonic Communications (Int.) Ltd
Stand J4
James Jones
T: 01217 814 400
www.sonic-comms.com
Sonic Communications enjoy a well-established relationship with all UK
Emergency Services and Homeland Security organisations, supporting
overt and covert operations with traditional communications equipment
and audio/video/data gathering, distribution and recording equipment.
Sonic also offer consultation, installation and training services bespoke
to client needs which will enhance client investment in equipment.
Sonic Communications enjoy a well-established relationship with all UK
Emergency Services and Homeland Security organisations, supporting
operational officers with traditional and covert voice communications
equipment also, audio/video/data gathering, distribution and recording
devices. Sonic is a manufacturer and integrator of equipment, providing
solutions directly to end users meeting specific challenges their operational
duties present. Sonic are a leading vehicle installations company providing
mobile communications and intelligence gathering resources to clients
globally. Sonic also offer consultation, installation and training services
bespoke to client needs, designed to enhance operator competence and
subsequently client investment.
Tascomi Ltd
Stand F2
Bryan Snowden
T: 08451 196 020
www.tascomi.com
Tascomi are a highly dedicated team of individuals forging the future in
innovative mobile working solutions. We have over ten years experience not only
developing exceptional services, but also creating industry-leading web-based
software solutions helping local authorities and government departments
throughout the UK and Ireland.
Tenancy Deposit Scheme
Stand J9
The Tenancy Deposit Scheme
T: 03000 371 000
www.tds.gb.com
TDS is the largest insurance backed deposit protection scheme and is now
accepting deposits for their highly anticipated custodial scheme, which
was released on the 1st April this. Its outstanding service has achieved the
prestigious Customer Service Excellence® Standard and named tenancy
deposit scheme of the year in the past.
St Ives Chambers
Stand J7
Clare Radburn
T: 01212 360 863
www.stiveschambers.co.uk
St Ives Chambers is a Barristers Set based in Birmingham with legal
expertise in the Trading Standards sector. Members of Chambers are
regularly instructed to act for and against a large number of Trading
Standards Authorities and pride themselves on providing the highest
standards of service.
The British Board of Film Classification
Stand I5
British Board of Film Classification
T: 02074 400 299
www.bbfc.co.uk/industry-services/law-enforcement
Have you seized any DVDs/Blu-rays? The Video Recordings Act 1984
requires that all videos supplied in the UK carry a BBFC classification,
unless exempt. We can assist you by providing evidence under Section
19 of the VRA or Section 280(1) and Schedule 9 of the Criminal Procedure
(Scotland) Act 1995.
Staffordshire County Council
Stand H4
Michelle Evans
T: 01785 277 825
www.staffs-scientific-services.org
Staffordshire Scientific Services has been working to protect the public
since 1929.
Stonely Training
Stand M9
Peter Stonely
T: 07944 065 785
www.stonelytraining.co.uk
We provide trading standards law training and consultancy for regulators
and industry. Our high quality training is always tailored to your needs. We
have vast experience of working with businesses and with local trading
standards services. Visit us to find out how we can help you.
The Furniture Ombudsman
Stand CA10
Alexandra Dobocan
T: 02070 426 497
www.thefurnitureombudsman.org
We are a not for profit organisation, approved by government to provide
alternative dispute resolution (ADR). For nearly 25 years we have been
providing independent help and advice to consumers and retailers within
the furniture and home improvement sector. We raise industry standards
by providing accredited training and expert advice.
Consumer Day
#CTSIConf
We are hosting a day for local consumers, consumer organisations and business to engage with one another and hear about
the issues that are affecting consumers right now!
Visit our ‘Consumer Area’ in the main exhibition hall and join in a plenary session on Public Health, Wellbeing and Sustainability
followed by afternoon workshops on fraud and scams with NatWest and National Trading Standards Scam Team, and hear how
to resolve consumer disputes from the Furniture Ombudsman.
Thursday Plenary
Title: Public health, wellbeing and sustainability
Date: Thursday 23 June 2016
Time: 11.45 - 13.00
Full session details available on page 16, Exhibition closes at 13:00, networking opportunities will be available with a number of
consumer organisations in the workshop room from 13:00.
Sponsored by:
Consumer Day Workshops
Session No.
13:30 - 15:00
Title
Fraud and scams with
NatWest and National Trading
Standards Scam Team
Come and find out about Friends Against Scams – an NTS Scams Team initiative which is being
rolled out in partnership with NatWest. Attend this training session and become one of the pioneer
Friends Against Scams.
15:00 - 15:45
Raising Standards with The
Furniture Ombudsman
Where can consumers go when things go wrong with a purchase, be it goods or services? We
assess the role of alternative dispute resolution (ADR) in consumer complaints as an easier and
quicker alternative to taking a case to the small claims court.
Exhibitor Profiles
The Insolvency Service
trueCall Ltd
Gary Crosby
T: 02076 371 110
www.gov.uk/insolvency-service
Steve Smith
T: 02089 404 111
www.trueCall.co.uk
We support fair and open markets by enforcing statutory company and
insolvency regimes. We investigate misconduct by live companies and
directors of insolvent companies. We receive complaints about live
companies, and company directors. Actions we take include: winding up
companies, disqualifying directors, and passing information to prosecutors
and other regulators.
Please pop over to see us for all the news on scam phone calls. If you
already work with us you can see your latest stats, if you’re not yet working
with us then come and see why 150 local authorities, charities and police
forces are using trueCall!
Stand J8
Stand H1
TüV Rheinland
The Property Ombudsman
Stand D8
Peter Habert
T: 01722 333 306
www.tpos.co.uk
TPO has provided independent dispute resolution to the property
industry for 25 years. Its Codes of Practice are approved by CTSI’s
Consumer Codes Scheme and followed by 11,000+ agents, covering
34,000+ branches. TPO is approved by the National Trading Standards
Estate Agency Team, DCLG and CTSI under the ADR Regulations.
Stand M6
Tony Woodford
T: 01217 969 400
www.tuv.co.uk
TüV Rhineland’s state of the art laboratory in Birmingham focuses on
testing, compliance and certification of electrical devices. Accredited
to UKAS 17025 we specialise in services including; safety screening,
documentation reviews, fault investigations and benchmarking.
Tüv Süd Product Service Limited
Stand I4
The Retail Ombudsman
Stand C2
Dean Dunham
T: 02035 408 063
www.theretailombudsman.org.uk
The Retail Ombudsman is an independent ‘not for profit’ and impartial
organisation that specialises in resolving disputes between consumers
and retailers (in-store and online); British Gas (non-regulated complaints);
garden centres; restaurants and takeaways; and hotels and leisure
providers.
Luke Kington
T: 01489 558 100
www.tuv-sud.co.uk
TüV SüD Product Service – helping protect consumers. Every year we
perform testing and screening checks on thousands of products intended
for consumers. We work closely with Trading Standards authorities across
the UK to guarantee consumer safety. Providing peace of mind that
products are safe, reliable and compliant.
We are the dominant ADR provider in the retail sector.
UK European Consumer Centre
Transpact.com
Stand M2
Andy Allen
T: 01268 582 225
www.ukecc.net
Andrew Kaye
T: 02071 937 010
www.Transpact.com
The UK ECC is part of the European Consumer Centre Network
(ECC-Net), which is made up of 30 centres (one in each EU country plus
Iceland and Norway). Our aim is to give consumers the same confidence
when shopping within Europe as they have at home.
Escrow is the only method where both a buyer and a seller can
simultaneously be fully protected in a transaction. Escrow eliminates fraud
and scams, and provides complete security for a few pennies. And with
our Consumer Protection Guarantee, Caveat Emptor (Buyer Beware) is
finally forever eliminated.
Stand I2
Exhibitor Profiles
#CTSIConf
UK Intellectual Property Office
Which?
Helen Barnham
T: 03003 002 000
www.gov.uk/ipo
Tim Wade
T: 01179 812 918
www.whichtraders.co.uk
The Intellectual Property Office – the national coordinator on intellectual
property crime (counterfeiting and piracy) and the government body
responsible for UK intellectual property rights (patents, design, trade marks
and copyright). Its Intelligence Hub coordinates and exchanges criminal
intelligence between enforcement agencies and the private sector in the
UK and overseas.
Which? Trusted Traders is an endorsement scheme that recognises
reputable traders that pass our assessment. Come and have a chat (you’ll
catch us at M4) to find out how we’re working together to raise standards
for consumers and don’t forget to ask us about our new partnership with
Hertfordshire County Council!
Stand I7
Under Age Sales Ltd
Stand D7
Under Age Sales Ltd
T: 03452 570 018
www.underagesales.co.uk
Under Age Sales Ltd specialise in helping retailers to achieve age restricted
sales compliance. We offer comprehensive and intensive support to mainly
small, independent retailers. We can help you to secure your business and
retain your trading licences.
Unilever Uk Limited
Stand I10b
Anne Edwicker
T: 07710 363 538
www.unilever.co.uk
Unilever is one of the largest brand owners. Some brands include
Brylcreem, Comfort, Dove, Impulse, Knorr, Lipton, Lux, Lynx, Persil,
PG Tips, Ponds, Radox, Signal, Simple, Sunsilk, Sure, Surf, TRESemme,
Vaseline, V05.
We take counterfeiting matters very seriously and will always support the
authorities to protect our brands and consumers.
Stand M4
Wragg Bros Limited
Stand F8
Derek Wragg
T: 01268 732 607
www.wraggbros.co.uk
Manufacturers of Capacity Measures for 55 years. our products are well
tried and tested, have proved to be reliable and liked for ease of use
throughout the world. Contact us for more information.
NO NONSENSE, EASY READ, FOOL PROOF MEASURES AT SENSIBLE
PRICES.
WPC Software
Stand G4
Alex Newman
T: 01179 081 484
www.wpcsoft.com
WPC Software is an established provider of information technology
solutions with a strong focus on the public sector. We design and develop
complex applications across a number of business areas, including
flexible investigation management systems. This includes Crimson, a case
management solution for Trading Standards teams.
Wagtail UK Ltd
Stand E1
Collin Singer
T: 01745 561 166
www.wagtailuk.com
Wagtail UK Ltd provides specialist detection dogs for government agencies
such as the UK Border Force, Trading Standards, HMRC, Police and Armed
Forces. Wagtail UK Detection dogs work alongside health authorities in the
fight against illicit tobacco. The company has multiple tobacco/cash dog
teams available 24/7, 365 day a year.
Map
Ground Floor
Conference & Banqueting
Hall Space
WC
2
1
Press Office
HALL
HALL
HALL
2
1
3
Exhibition
Hall 3
3
Events Office
Newport
Suite
Registration
Hall 3 Foyer
Pattingham
Suite
Jackfield
Suite
HR Sessions
Jackfield
2
1
Ryton
Suite
1
2
Ludlow
Suite
Plenary
Ludlow Suite
2
1
Beckbury
Suite
2
1
3
4
6/9/05 11:36:42 am
Staff & Stewards Room
Beckbury 1
Beckbury 4
Stewards Briefing
Beckbury 2
Beckbury 3
College of Fellows AGM
Newport Suite
Speakers Lounge
Ryton Suite
First Floor
Conference & Banqueting
Hall Space
Awards Dinner / Drinks Reception
The Gallery
Coalport Suite
Atcham
Suite
Ironbridge
Suite
Coalport
Suite
3
2
1
1
Wenlock
Suite
1
Wenlock Suite
2
3
Mini Theatres
4
2
#CTSIConf
www.187fleetstreet.com
Leading Criminal & Regulatory Barristers
Practice Areas:
Local Authority Specialists
y Asset Forfeiture & Confiscation
y Bribery & Corruption
y Criminal defence
y Criminal Prosecution
y Fraud
y Military & Courts Martial
y Professional Discipline
y Regulatory Law
y Tax Appeals
y Traffic Lawyers
y Sports Law
y Trading Standards
www.187fleetstreet.com
Tel:
020 7430 7430

Conference Guide 2016 - Trading Standards Institute

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