engag - OACFP

oacfp agm, education conference
and tradeshow
october 5–7, 2015
sheraton on the falls
niagara falls
Conference
Program
ENGAG
EW
IT
H
embrace
energize
empower
U
S!
For complete details about the conference and our speakers,
visit www.oacfp.com or call 888-558-3335
CONFERENCE AGENDA
(subject to minor change)
With the exception of the Annual General Meeting and break-out sessions, all plenary sessions and exhibition will take place at the Sheraton on the Falls Convention
Centre, Great Room located on the 3rd floor. The exhibition will take place in the Great Room A & B, and the plenary sessions will take place in the adjoining Great Room C.
MONDAY OCTOBER 5
7:00 AM – 11:00 AM
Stronco and electrical services set up
Great Room A & B
11:00 AM – 4:00 PM
Exhibitor set up and registration
Great Room
1:00 PM – 2:00 PM
Presentation for exhibitors – Barry Siskind, “How to Become A Level 4 Boother”
Upper Fallsview Room B
1:00 PM – 7:00 PM
Delegate registration open
Great Room Foyer
2:30 PM – 4:00 PM
Small and Municipal Cemetery Initiative
Strategy Room 1
6:00 PM – 9:00 PM
Tradeshow Opening featuring casino tables and buffet dinner
Casino Night in the Tradeshow
Great Room A & B
TUESDAY OCTOBER 6 ~ CONFERENCE DAY 1
7:30 AM – 8:30 AM
Registration open
Breakfast buffet with exhibitors
Great Room A & B
8:30 AM – 9:00 AM
Welcome from Committee Chair and OACFP President
Opening Comments from the Mayor of Niagara Falls, Jim Diodati
Great Room C
9:00 AM – 10:00 AM
Annual General Meeting (open to Members Only)
Fallsview Studio
10:00 AM – 10:45 AM
Update from the Bereavement Authority of Ontario
Great Room C
10:45 AM – 11:15 AM
Refreshment break with exhibitors
Great Room A & B
11:15 AM – 1:15 PM
Opening Keynote – Soul Drums
A high energy, high impact, innovative and interactive session
Great Room C
1:15 PM – 2:30 PM
Buffet lunch with exhibitors
Great Room A & B
2:30 PM – 3:00 PM
“What’s New” - Exhibitor Showcase
Great Room C
3:00 PM – 4:15 PM
Linda Lee, Linda Stuart and Michelle Methven
Stella’s Story
Great Room C
5:00 PM – 6:30 PM
Past President’s reception (by invitation only)
Fallsview Studio
5:30 PM – 6:30 PM
Pre-Banquet Reception
Great Room Foyer
6:30 PM – 11:00 PM
Banquet and entertainment
Great Room C
WEDNESDAY OCTOBER 7 ~ CONFERENCE DAY 2
7:30 AM – 9:00 AM
Breakfast buffet with exhibitors
Great Room A & B
9:00 AM – 9:50 AM
Bobby Umar
Create a Living, Lasting Legacy
Great Room C
9:50 AM – 10:00 AM
Green Burial Society of Canada presented by Mark Richardson
Great Room C
10:00 AM – 10:30 AM
“What’s New” - Exhibitor Showcase
Great Room C
10:30 AM – 11:00 AM
Refreshment break with exhibitors
Great Room A & B
11:00 AM – 12:30 PM
Dr. Bill Webster
It’s All Good…Right?
Great Room C
12:30 PM – 1:45 PM
Buffet lunch with exhibitors
Great Room A & B
1:45 PM – 2:45 PM
Concurrent break-out sessions
Erik Lees: Cemeteries, The Forgotten Landscape: How Cemeteries Unify People and Integrate Multiple Community Needs
Great Room C
Frank Biancone: Creating the Experience and Managing the Expectation
Fallsview Studio
2:45 PM – 3:00 PM
Coffee stations available
Great Room Foyer
3:00 PM – 4:00 PM
Closing Keynote - Bill Carr
Deep Service: A Call to a Higher Level
Great Room C
4:00 PM
Exhibitors are prohibited from dismantling the booth displays until the conclusion of the last speaker
This concludes the Annual Conference and Tradeshow
COMPANION PROGRAM: OCTOBER 6 — OCTOBER 7
The Companion Program is a separate program for guests of exhibitors and delegates who are NOT participating in the main conference and tradeshow. Registered
delegates for the companion program are also invited to attend the opening night in the tradeshow featuring a variety of casino games tables and dinner stations.
Day 1
Starts with a tour of the magical Niagara Butterfly Conservatory where guests will see over 2,000 colourful tropical butterflies floating amongst the
lush tropical greenery and exotic blossoms. Participants will then delight in a traditional High Tea served at the historic Prince of Wales hotel located
in the heart of Niagara-on-the-Lake; partake in a wine tasting, and enjoy some shopping in beautiful Niagara-on-the-Lake.
Day 2
Guests will partake in a delightful shopping experience at the Niagara Outlet Collection; enjoy a culinary demonstration at Niagara College’s
Benchmark Restaurant; and if time permits, tour and tasting at the Niagara College Teaching Brewery and the Wine Visitor and Education Centre.
EDUCATION
PROGRAM
Soul Drums Inc.
Soul Drums Ltd. will provide an interactive, high energy, high impact kick-off! During
this thoroughly collaborative session, this group will focus on ‘value-centred leadership’,
inclusive leadership and conscious behaviour — what a way to ENGAGE!! You will see how
value centre leadership will positively affect your bottom line and improve the overall
health and team effectiveness of employee to management relationships.
Dr. Bill Webster­­: It’s All Good. Right?
Br. Webster will look at current societal attitudes towards aging, death and
grief from a new perspective, and how we can understand and communicate
more realistically with people who find themselves in those situations and at
our doorsteps. People today talk about good death, good aging, good funerals
and good grief. But why does our society insist that everything must be “good”?
Dr. Bill Webster is a grief counsellor, author, TV host and increasingly well
known international speaker.
Bill Carr: Deep Service: A Call to A Higher Level
Using humour and a rich sense of humanity, Bill helps
his audience explore how each individual, at every level
of an organization, and the organization as a whole,
can re-craft and reframe their work life and personal
life to be one of “Deep Service”. You will laugh, you will
think; and you will change! Deep Service explores the
idea of servant leadership in specific industry context.
Bill has performed on stages across the country. He has
written and performed in radio drama and news programs
for CBC and has appeared on countless television programs.
Linda Stuart, Linda Lee and Michelle Methven: Stella’s Story
Some stories need to be told, and some stories we will never forget.
Stella’s story is one of those. Diagnosed with DIPG at the age of two
and given 3 months to live, Stella’s parents were determined that even if
they “couldn’t add days to her life, they would add life to her days.” While
planning the funeral with Stella’s family, the funeral director and the lifecycle celebrant come to learn valuable lessons in what it truly takes to
help a family celebrate life while enduring such a devastating loss. Their
experience will encourage you to re-evaluate the role you play with every
family you deal with and to inspire you to become better at what you do.
Linda Stuart is Founder of Seasons Change Ceremonies; Linda Lee has
been a licensed funeral director with Mount Pleasant Group of Cemeteries
and Funeral Homes; Michelle Methven shares her experience from the
perspective of a grieving family member and reminds us of the impact our
jobs have on those we have been given the privilege to serve. Michelle’s
message to our profession is a powerful one and inspires all who hears it.
Bobby Umar: Create a Living, Lasting Legacy
How do you best share your story, create a lasting legacy
and build an engaged community? One of Inc Magazine’s
Top 100 Leadership Speakers, Bobby Umar will deliver
an interactive and fun session, sharing stories and case
studies along with some key takeaways for your business.
By diving into and understanding core leadership values, he
will demonstrate some of the best practices and learnings
for the most thoughtful, connected and authentic brands.
Bobby brings an engaging presence, endless exuberance
and dynamic people skills and years of experience in
brand marketing to his presentations. With a background
in brand marketing, engineering and the performing
arts, Bobby draws on his diverse 20-year career.
AND MORE…
Mark Richardson, Green Burial Society of Canada: Introducing the Green Burial Society of Canada
Mark Richardson will introduce delegates to the Green Burial Society of Canada. GBSC was founded in response to public interest in environmentally responsible
death care options and is committed to working inclusively and collaboratively with industry, regulators and the public to establish “made in Canada” green burial
certification. Mark Richardson is Director, Green Burial Society of Canada; Administrator, Cemetery Services, City of Niagara Falls. GBSC is now developing a
membership strategy and educational resources.
Frank Biancone, MacKinnon & Bowes: Creating the Experience and Managing the Expectation [Break-Out Session]
Customer care is a crucial element of business success. Customer care involves putting systems in place to maximize our customer’s satisfaction with our
business and ensure each client care interaction ends with a positive and memorable experience. This presentation will define attributes that make up your
brand strategy. Frank has extensive experience working in the bereavement sector and is the Operations Manager for the Communications Division, at
MacKinnon & Bowes Ltd.
Erik Lees, LEES + Associates: Cemeteries, The Forgotten Landscape: How Cemeteries Unify People and Integrate Multiple Community Needs [Break-Out Session]
Delegates will gain insight directly applicable to enhancing the planning, design, programming and operations of their own cemeteries and to communicating
with internal and external stakeholders about how cemeteries are an integral part of their community. Erik will present how thoughtful, comprehensive cemetery
planning and design creates high quality, affordable, and self-sustaining cemetery systems that respond to a multiplicity of community and business needs. With
his background in Landscape Architecture, Horticulture and Management, Erik has been involved in landscape planning, design and construction since 1972.
Barry Siskind: How to Become a Level 4 Boother
Barry Siskind is providing a one-hour seminar for exhibitors to provide further advice and solutions for a successful tradeshow that will clarify personal
and corporate objectives; discuss techniques to proactively approach delegates on th e show floor. Understand the six steps to qualifying visitors; what is a
meaningful booth; how to gather information with the use of a lead card. Barry is a trade show consultant, trainer, speaker and internationally recognized expert
in trade and consumer shows.
Small and Municipal Cemetery Initiative
Facilitated by Crystabelle Fobler, join us for this unique opportunity for representatives from the smaller and municipal cemeteries to meet and exchange
information about the challenges they are faced with. This informal session will be held on Monday October 5th while exhibitors are setting up. This is a chance
to make new acquaintances and to form a network with those that share similar circumstances. Crystabelle has been with the Hamilton Municipal Cemeteries
for 20 years, and is the Superintendent of Cemeteries, overseeing the day-to-day administration and operation of 67 cemeteries within the City of Hamilton.
CONFERENCE INFORMATION
SHERATON ON THE FALLS, 5875 FALLS AVENUE, NIAGARA FALLS, ONTARIO
Located on Falls Avenue in heart of the Niagara
Falls tourist district, the 4-Diamond/5-Star
Sheraton on the Falls Hotel is home to spacious
guestrooms and suites. Over half of the rooms in
the hotel offer the best Falls views guaranteed
from the floor to ceiling windows. For more
information about the facility, including driving
directions to the Sheraton on the Falls, please see:
http://www.sheratononthefalls.com/hotelinfodriving-directions.php?refid=954
HOTEL ACCOMMODATIONS
OACFP has reserved a variety of room types and
pricing at the Sheraton on the Falls. City View
rooms starting at $129 per night; Falls view
rooms starting at $159/night; plus applicable
taxes.
A reservations team is available to assist by
phone at 1-800-519-9911 and attendees are to
request the special rate for OACFP or Ontario Association of Cemetery and Funeral Professionals.
To book hotel accommodations online, go to this direct link: https://www.starwoodmeeting.com/Book/OACF15
Block of rooms will be held until September 12, 2015. After this date, any unreserved rooms will be released.
IMPORTANT DATES
August 14, 2015
• Sponsorship commitments due.
August 31, 2015
• Exhibitor contracts and company profiles due.
• Final day for early registration.
September 12, 2015
• Hotel block of rooms cut-off.
(remaining rooms will be released to the general public and room rates will not be guaranteed)
September 15, 2015
• Last day for delegate registration cancellations
• Final day to register to ensure your information appears on the attendee lists.
ATTIRE
Attire for daytime meetings and activities is business casual (no jeans). Attire for receptions and banquet is business dress.
CANCELLATION POLICY
We understand that circumstances may arise requiring cancellation. A written notice of a cancellation must be submitted
to the OACFP office by September 15, 2015. Written cancellations received on or before September 15, 2015 will be
issued a full refund. Cancellations received after this date and no-shows will not be eligible for any refund. Equivalent
substitutions are permitted and must accompany notification to the OACFP office.
Questions? Please contact OACFP with any questions at: Phone: 1-888-558-3335; 905-383-6528 • Fax: 905-383-2771 • Email: [email protected]