Retirement Village Accreditation

Retirement
Village
Accreditation
Standards Owner
Accreditation Provider
Accreditation
- the confidence
your residents are
looking for
© Copyright Quality Innovation Performance 2013
Contents
Why retirement village operators should consider accreditation 2
Industry recognised accreditation scheme 4
Your independent accreditation provider 6
Choose an accreditation pathway to suit your village 8
Simple and streamlined accreditation process 9
Resources to support your village 12
Register for accreditation today 13
1
Why retirement village operators
should consider accreditation
In today’s complex and compliance driven environment, retirement
village owners and operators can seek comfort knowing that their
village is operating at a safe and optimum level, compliant with an
industry recognised accreditation scheme.
Retirement village accreditation provides independent confirmation,
known and reputable awareness that a set of industry Standards are met,
focusing on:
• positive resident outcomes
• effective risk management and accountability
• good governance
• high levels of safety and quality
• environmental sustainability, and
• a commitment to continuous quality improvement.
Achieving accreditation also provides a competitive advantage over
non-accredited villages. The achievement of accreditation can assist potential
residents to make an informed purchasing decision by demonstrating the
village’s commitment to quality accommodation
and services.
Accredited Retirement Village Symbol
2
IRCAS
- Standards that
take all of us
into account
3
The need for an industry recognised
and independent accreditation scheme
Australia’s ageing population means retirement villages are and will continue
to be a sought after living option. Australia’s leading aged care peak bodies, Aged and Community Services
Australia (ACSA), Leading Age Services Australia (LASA), and Leading Age
Services Australia - Queensland (LASA Q), identified the need for
a contemporary accreditation scheme.
Measured against a set of ten Standards, IRCAS’s industry-focused
accreditation ensures that the needs and concerns of retirement village
owners and operators, as well as residents and the wider community, are
taken into account. Recognising the importance of independent assessment,
IRCAS has engaged Quality Innovation Performance (QIP), an experienced and
internationally certified accreditation provider, to manage the Scheme.
Australia’s leading aged care bodies established IRCAS
Formerly Aged Care Association Australia
Formerly Aged Care Queensland
4
QIP
- experts in
accreditation
5
Independent and expert
accreditation provider
Quality Innovation Performance (QIP) is a certification and accreditation
organisation dedicated to supporting health and community services to
manage risk and quality through the provision of:
• Accreditation, certification and quality assurance services, and
• Accreditation and quality improvement related training and capacity
building.
QIP delivers accreditation and support services across the entire health and
human service continuum from community services and primary care to
secondary and tertiary health organisations.
QIP has been engaged by IRCAS as an independent accreditation provider,
to deliver and manage retirement village accreditation in Australia.
Consistent with QIP’s commitment to quality improvement
and accreditation, QIP is accredited by the International
Society of Quality in Health Care (ISQua).
QIP ensures appropriate independence is maintained in the provision
of retirement village accreditation support, assessment and accreditation
decision making.
6
Choose an
accreditation
product to suit
your village
7
QIP Accreditation Pathways
Quality Innovation Performance (QIP) offers retirement villages the choice between two unique
accreditation pathways - Accreditation and Accreditation AdvantagePlus.
Description
Accreditation
Accreditation AdvantagePlus
• Accreditation is an entry level approach
• Accreditation AdvantagePlus is a higher level of recognition
which supports villages to establish
contemporary management and quality
management systems aligned to the
requirements of the IRCAS Standards. • Accreditation may be appropriate for
small villages, villages in regional or
remote areas, villages that have not
previously been accredited or those
that are at the beginning of their
quality journey.
• Accreditation is awarded on the
basis of a desktop audit in year one
of the accreditation cycle, followed
and involves a more rigorous assessment of a village’s
management and quality systems.
• Villages are assessed against all ten of the IRCAS Standards
and are required to show achievement against Standards: 9 (Innovation) and 10 (Environmental Sustainability).
• Accreditation AdvantagePlus may be more suited to those
villages that are already accredited, larger villages, corporate
providers and those with mature management systems.
• Accreditation AdvantagePlus is awarded on the basis of a
desktop audit in year one of the accreditation cycle, followed
by an on-site survey in year two and submission of an Annual
Quality Improvement Progress Report in year three.
by submission of an Annual Quality
Improvement Progress Report in years
Number of applicable
IRCAS Standards
IRCAS Standards
Three years
Three years
Eight
Ten
Governance Standards
Governance Standards
Standard 1:Resident Entry
Standard 1: Resident Entry
Standard 2:Quality Management
Standard 2:Quality Management
Standard 3:Human Resource Management
Standard 3:Human Resource Management
Standard 4:Information Management
Standard 4:Information Management
Consumer Standards
Consumer Standards
Standard 5:Services and Facilities
Standard 5:Services and Facilities
Standard 6: Communication and
Standard 6:Communication and
Consultation
Consultation
Environmental Safety Standards
Environmental Safety Standards
Standard 7:Safety and Security
Standard 7:Safety and Security
Standard 8:Fire Safety and Emergency
Standard 8:Fire Safety and Emergency
Management
Management
Standard 9:Innovation
RETIREMENT
VILLAGE
C
A
Standard 10: Environmental Sustainability
tageP
an
s
lu
Best Practice Standards
CR
D
Accreditation Cycle
Adv
two and three.
EDIT
E
A village also has the option of upgrading their accreditation status from Accreditation to Accreditation AdvantagePlus,
on the basis that the on-site survey is undertaken in year two of the accreditation cycle.
8
Simple and streamlined accreditation process
- a choice of pathways to suit your needs
Accreditation
Accreditation is an entry level pathway.
8.Annual Quality
Improvement
Progress Report
7.
Annual
Quality
Improvement
Progress
Report
Registration
Year 3
1.Selfassessment
preparation
Year 2
2.Application
Year 1
6.Recognition
3.Surveyor
allocation
5.Decision
making
9
4.Desktop
audit
Retirement Village Accreditation and Accreditation AdvantagePlus follow a streamlined three
year cyclic process of self-assessment, monitoring, review and recognition. While your village
progresses through the accreditation cycle, the Quality Innovation Performance (QIP) team
offers your village support and guidance every step of the way.
Adv
A
C
follows a more committed planned pathway to best practice.
10.Decision
making
EDIT
E
Registration
1.Selfassessment
preparation
Year 3
11.Recognition
CR
D
RETIREMENT
VILLAGE
Accreditation AdvantagePlus is a higher status of accreditation and
12.Annual Quality
Improvement
Progress Report
tageP
an
s
lu
Accreditation AdvantagePlus
2.Application
Year 2
3.Surveyor
allocation
9.On-site
survey
4.Desktop
audit
Year 1
8.Surveyor
allocation
5.Decision
making
6.Recognition
7. On-site survey
preparation
10
QIP supports
your village
through
accreditation
11
Resources to support your village
To ensure your accreditation journey is uncomplicated and worry-free,
Quality Innovation Performance (QIP) is committed to supporting your village by
delivering a simple and effective accreditation program with useful resources.
QIP offers your village a range of practical and easy-to-use
resources including:
• access to AccreditationPro, QIP’s web-based
self-assessment tool designed to assist retirement
villages to achieve their accreditation
• access to QbAY, QIP’s online resource library, and
• a dedicated Client Liaison Officer. With streamlined processes and useful resources to support your village,
allocation of the time and effort required to achieve accreditation can be
optimised. QIP supports your village’s commitment to continuous quality
improvement and your village’s ability to demonstrate compliance with
industry Standards that include quality, safety and good governance.
A copy of the IRCAS Standards will be included in your village’s registration
pack. To access the Standards online visit www.ircas.com.au.
12
Register for
accreditation
today
Visit www.qip.com.au and complete
the online registration form
Phone a QIP Client Liaison Officer
on 1300 888 329
Email [email protected] and request
a registration pack
QIP retirement village accreditation
T: 1300 888 329 E: [email protected] W: www.qip.com.au
About IRCAS and the Standards
E: [email protected] W: www.ircas.com.au
Standards Owner
Accreditation Provider