Final Report - Oak Ridge TORCH

Transcription

MBA Team:
Anthony Menzies
Amanda Satterfield
Brian Yount
Doug Manofsky
Faculty Advisor:
Dr. Sherman Jones
Client Partners:
Sheila Michel
Zabrina Minor
Table of Contents
Executive Summary
Final Presentation
Appendices









Appendix 1 – Statement of Work
Appendix 2 – Weekly Status Reports
Appendix 3 – Interviews
Appendix 4 – Benchmarks
Appendix 5 – Creative Excursions
Appendix 6 – City Zoning Ordinances
Appendix 7 – Proposed Sponsorship Packet
Appendix 8 – Potential Fundraising Partners
Appendix 9 – Works Cited
Page 2 of 92 - April 22nd, 2013
Executive Summary
TO:
CC:
FROM:
RE:
DATE:
Zabrina Minor, Sheila Michel, and Dr. Sherman Jones
Amanda Satterfield, Doug Manofsky, and Brian Yount
Anthony Menzies, Project Manager
Executive Summary for TORCH
April 19, 2013
Purpose:
The purpose of this report is to summarize the research and recommendations pertinent to the UT
MBA Team’s consulting engagement with TORCH from Feb 28 th to April 19th, 2013. This project is
an applied learning experience for the UT MBA students enrolled in BA 518, Innovation in Practice.
The team of Anthony Menzies, Amanda Satterfield, Brian Yount, and Doug Manofsky along with
faculty partners devoted a total of 357 hours to the project.
Statement of work: do the research and benchmarking to develop a predictable set of recommendations as to
how TORCH can proactively arrange temporary housing for homeless people/families in Anderson County.
Project Development:
We learned an incredible amount about TORCH and its mission to aid the economically disadvantaged and
promote self-sufficiency in Anderson County. We began by understanding the problem of homelessness in
Oak Ridge, which is considered to be a problem that goes unnoticed by many.
We used a framework learned in class to research, interview, and benchmark in order to come to our
recommendations. Through this process, the group conducted interviews with 13 community members,
including town officials and professionals to learn of potential solutions to housing the homeless.
Additionally, our group conducted benchmarks of 7 other non-profit organizations such as Volunteer
Ministries Center and Restoration House of East Tennessee to see how they deal with housing the homeless
and how they promote their causes.
Recommendations:
In analyzing TORCH and the problem of homelessness, we found clear changes that must be made. We
recommend the following: 1) Build relationship with the town by attending Community Development
meetings 2) House homeless using a variety of methods to avoid “group home” implications and to buy
time until further funding can be met 3) Seek private donations of housing in the community including will
& estate donation 4) Continue to monitor the status of 501 (c) 3 application and engage in legal action if
necessary 5) Document success stories and publish them to the web across multiple channels 6) Increase
awareness through Social Media, E-Newsletters, and Google Grants 7) Engage the help of interns and
volunteer labor.
Key Takeaways:
Key takeaways for the client were the “unified wisdom” of outsider perspective and realizing that without
community support and investment in this project, it will not succeed. Similarly, our team learned many
elements of project management and consulting, which emphasized the importance of in-person interviews
and communication skills. Overall, it was a great learning experience for both parties.
We really appreciate the help and learning experience that Sheila Michel and Zabrina Minor
gave us. Attached is our presentation.
Anthony Menzies
Amanda Satterfield
Brian Yount
Doug Manofsky
Dr. Sherman Jones
Cumulative Hours: 357
“There is a lot that happens around the
world we cannot control. We cannot stop
earthquakes, we cannot prevent
droughts, and we cannot prevent all
conflict, but when we know where the
hungry, the homeless and the sick exist,
then we can help.”
-Jan Schakowsky
» Statement of work
» The Problem
» Consulting Process
» Recommendations
» Takeaways
» Questions?
Do the research and benchmarking to develop
a predictable set of recommendations as to
how TORCH can proactively arrange
temporary housing for homeless
people/families in Anderson County.
»
Homelessness is an “invisible” problem in
Anderson County
»
Not enough emergency shelter for individuals
who don’t meet specific qualifications to enter
existing programs
»
Long wait times for existing shelters
»
Incomplete data to count number of homeless
Anderson County Point In
Time (PIT) Count - 2012
TYPE Of Homelessness
Number of People who are
Homeless
Unsheltered
28
Precariously Housed
68
Sheltered
58
TOTAL
154
Additionally, 361 homeless individuals received
services in Knoxville for the year of 2012 with last
known address in Anderson County.
» House 8-10 people for
three week to a month
and a half time period
» Promote self-sufficiency
» Fundraise to meet the
housing need of clients
for the long-term
» Assisted 14 individuals
from homeless to housed
since January 1, 2013
» Currently using Emergency
Shelter Grant (ESG): covers
housing and hotel only
» Used FEMA grant: Covered
hotels only, and funds
have been exhausted
East Tennessee
Family Services
Oasis of Love
Unsheltered
Homeless
Domestic
Violence Victims
Veterans
Precariously
Housed
Homeless
Categories
Imminent Risk
Homelessness
Chronically
Homeless
Low Income Individuals
with No Criminal
Background
Do Not Owe Utilities $$
And have not been
evicted from any other
housing authority past 5
yrs
Substance Abuse
La Follette
Housing Authority
» The economically disadvantaged in Oak
Ridge and Anderson County
» Those that don’t meet criteria for other
programs
» First priority: the unsheltered
» Second priority: the precariously housed
» Interviewed (13) Individuals
˃
Town Officials, community members, business owners, nonprofit leaders
» Benchmarked (4) Organizations
˃
Volunteer Ministries Center, Restoration House, Ridgeview,
Tennessee Valley Coalition to End Homelessness (TVCEH)
» Creative Excursions (3) Organizations
˃
King’s Kitchen, Young Williams Animal Shelter, Phi Theta
Kappa Honor Society
» Outside Research
˃
» Recommendations
Noee Study, 990 Forms, Webpages, HMIS
» Strong First Step Toward Self-Sufficiency
˃
˃
˃
Employers Are More Likely to Hire individuals with an address
Provides Clients the Ability to Receive Federal Benefits
Transitional housing is a positive step toward permanent
housing
» Reduces Cost to Society
» If housing 7 or more homeless
˃ Must have 24/7 staff to provide care
» Allowed only 1 “group home” facility per
residential block
» Site plan must be approved by City staff
˃ Compatibility of "group home" with surrounding area
˃ Identify any adverse impact on the character of the area
Housing
Options
Strengths


Hotels



Short term
leases w/
property
owners

Low Investment
Flexibility to leave and try different
housing options at any time
No leasing/tenants rights issues
Low investment
Legal burden placed on the property
owner
No issue of group home
Weaknesses
Recommendations



Not many willing hotels
More costly in the long run
No permanent address


Look at hotels outside of Oak Ridge
Use housing vouchers if possible

Difficult to find owners that do not do
background checks or are willing to lease
Tenants scattered across many satellites
making them difficult to monitor
Tenants’ rights issues

Establish relationships with local
landlords
Work with town to have tax
incentives to stimulate reinvestment in empty homes
Use housing vouchers if possible




Use beds at
current TORCH
Location
Church housing
Volunteer
Housing


More visibility of clients
Easier access to resources for case
management
Low required capital
Could have a positive “community”
effect



Low cost for setup
Close by to TORCH


No cost

Generally more supervision because it is
someone’s house
Low capital

Other counties/towns have achieved
economies of scale

Buys time until something more
permanent established





Send homeless
to partner
locations



Look at examples of Hostels
House 6 or less to avoid having
24/7 staff legal requirement

Distracting to the daily operations of TORCH
and the Church
Legal implications of group home in Zoning
Ordinances
Might not be in best interests of Church


Clients must leave during the day
No permanent address

Get multiple churches involved
with coordination of TORCH
Could put a volunteer in a bad position if
homeless individual goes back to old ways

Make sure the client seems to be
emotionally stable and dedicated
first
Send homeless individuals to
adjacent counties and towns
Offer case management and/or
training in exchange for housing at
other locations

Places burden on facilities and tax payers of 
surrounding counties
Children would need transportation to/from 
Anderson County Schools or attend new
school
If client does not meet specific requirements
(veterans, mothers, chronic illness), then no
partner locations for them
» TORCH Facility has 4-5 potential rooms
˃ Computer lab, counseling room, play room, meeting room,
etc. during the day turned into sleeping space at night
» Acquire 5-6 Portable Wall Beds
» Easily stored during the day
18
Estimated Annual Cost
for 6 Individuals
$90,000.00
$80,000.00
$70,000.00
$60,000.00
$50,000.00
Onetime Cost
$40,000.00
Annual Cost
$30,000.00
$20,000.00
$10,000.00
$Hotels
Short Term
Lease
Housing at
TORCH Facility
Housing
Options
Strengths

No investment necessary 
House Property
Donation



Land bank



Partner w/
developer
Weaknesses

Low capital needed
Town can give land away
to groups like TORCH
because it doesn’t have
to go to highest bidder


Centralized location for
8-10 clients
More control about the
availability of rooms
Establishes long term
commitment to the
housing first approach
Spread risk between
property
owner/developer and
TORCH

Build cheap
housing on
empty lot
Medium capital required
Flexibility to design it
how you choose
Tax incentives are equal to roughly 1/3 of the

selling value – hard to find willing people
Might be in a location with neighbors not receptive 
to idea of “homeless” living nearby
Uncertain time line
TORCH has less control of housing











Recommendations




Elderly people might be interested in
donating as part of their will & estate
Find locations on a cul-de-sac that do
not abut many other neighbors, and
work with town to find locations to
target
Stay in front of the town to get your foot
in the door for housing when the land
bank goes through
Start by attending Community
Development meetings
Very difficult without low income tax credits and

historical tax credits
Historical tax credits only economical on projects
of $5 Million (receive 20% of project value)

THDA tax credits – state has cut back this year
Town officials indicated they have no intent of

offering any more low income tax credits
Need large up front capital
Must adhere to “group home” laws
landowners will fight it because it may affect other
landowners’ property values
Tenants rights may become an issue if lease signed
Do not do this option unless you are
doing a large project of $5Million or 50
units or more
Use a property management firm to
manage the leasing
Consider a location outside of town
limits to avoid “group home” limitations



Kroger Site building for $20,000
HUD Supportive Housing Program grant
Could Find lot outside of town limits to
avoid “group home” implications
Partner with another non-profit
Would need to get utilities to site
Would need a permit
TORCH may have issues with tenants rights if lease
signed by tenants
May face “group home” zoning ordinances of town

Short
Term
Long Term
Hotels
Residence
Donation
Short-Term
Leasing
Purchase
Land and
Build Houses
Assist up to 6
at TORCH
location
Land Bank
» Benchmarked organizations received
theirs in average 3-4 months
» May want to get attorney involved if
official letter not received soon
» Continue working with TVCEH & United Way
» Seek aid from East Tennessee Foundation
˃ Grants and Estate Donations
˃ Training for Effective Board of Directors
˃ Networking possibilities among other organizations
» Coordinated church/community events
˃
Linen drives, blanket drives, donation of washer & dryer, and
other housing appliances
» E-Newsletter and email blasts
˃
King's Kitchen received almost $3,000 from one email blast
» Feature Key Donors on website
» Change sheets and clean the facilities
» Community professionals volunteer
services such as job training or counseling
» Case managers to satisfy increasing need
» Interns from surrounding colleges &
universities
» Sponsorship Packets
˃ Specific, targeted goals
˃ Detailed Budget
˃ Database of major businesses
» Partnerships
˃ Promotional campaigns
˃ Hiring TORCH clients / Job training
˃ Provide supplies / services / funds
˃ Fundraising Events
Source: 2012 Millenial Report
» Create Articles & Blog Posts
˃
Create a page for each success story
˃
Side widgets to every page to show successes!
» Send Articles to Blog Networks
˃
Viral Effect and increases SEO
˃
300 word minimum for articles on blog networks
˃
How to make effective articles:
Click Here
» $10,000 worth of
FREE Google
Adwords
advertising/month
» A maximum costper-click (CPC) limit
of $2.00 USD
» Must have current
501(c)(3) status to
be considered
» Message to volunteers or
for fund raising
» Place a bowl at
restaurants & Chamber
Meetings to get email
addresses
» Mail Chimp - FREE for up
to 2,000 newsletter
subscribers
» Update 5 social media
pages at once using
HootSuite (FREE)
» LinkedIn Business Page
» Add TORCH Linkedin
bios on webpage
» Create Google+ Page
» Social Media Tabs for
Wordpress:
Click Here
Immediate
Short-Term
• Community
• Pursue hotel,
Development
short-term
Meetings
leasing, and
housing at
• Monitor
TORCH facility
status of
501(c)3
• Document and
advertise
success
stories to
increase
awareness
• Engage help of
interns and
volunteers
Long-Term
• Find housing
donors
• Maintain the
community
relationship
• Develop
sponsorship and
partner
agreements
MBA Students:
» Project management
» Importance of multiple
viewpoints
» Importance of
communication and inperson interviews
Community Partner:
» Without community support
and investment in this
project, it will not succeed
» The “unified wisdom” of
outsider perspective
Questions?
Appendix 1.
Business leaders learning to see things others miss…
STATEMENT OF WORK
For the MBA Team’s Social Entrepreneurship
Applied Learning Experience with
The University of Tennessee at Knoxville
Innovation in Practice (BA 518)
Prepared By:
Zabrina Minor and Sheila Michel, Client Partners, plus
Faculty Partners- Sherman Jones and Glenn Swift
April 11, 2013
SUMMARY
Based upon an aligned set of interests, the UT Full-time MBA Program, the UT Anderson
Center for Entrepreneurship and Innovation and TORCH have entered into a 7-week
collaboration project for the spring 2013. TORCH is an Oak Ridge community
organization that is lightening a path to a brighter tomorrow. The UT b-school desires to
provide 4 MBA students an applied learning experience to develop innovative value
creation skills. TORCH desires to identify and arrange for temporary housing of 10
homeless families per night in Anderson County. The 1.5 credit hour class known as
BA518 will be supported by Zabrina Minor and Sheila Michel, Client Partners, plus Dr.
Sherman Jones and Glenn Swift, UT Faculty Partners. This Statement of Work (SOW) will
guide and measure this project to the mutual satisfaction of TORCH, the students and the
UT b-school.
Founded by Sheila Michel in April 2012, TORCH has filed for a 501 C (3) organization
structure in order to invest in and support the holistic transformation of the economically
disadvantaged in Anderson County as they pursue self-sufficiency. The aspiration is to
become a community center where healthy, economically independent, self-sufficient
citizens collaborate to break the cycle of poverty. Zabrina Minor became the full-time
Executive Director in January 2013. Of their four initiatives to support self-sufficiency, the
GAP Program is the focus of this project. GAP is as the name implies, designed to fill gaps
in the various community programs that address barriers to sustainable housing. Barriers
include availability of such necessities as shelter, food, work, local transportation, cell
phones, medical attention, etc. Of immediate focus is identification and arrangements for
temporary housing in Anderson County for homeless people/families. TORCH has set a
goal to have capacity to house 10 people/families per night in Anderson County. This is the
charge taken by the MBA Team.
TORCH is located at 320 Robertsville Road, Suite 5, Oak Ridge, TN. 38730. Contact
information is 865-318-4788 and “oakridgetorch.org”.
Project Team
1
UT MBA Students
Amanda Satterfield
Email
[email protected]
Phone
423-836-4572
2
Anthony Menzies +
[email protected]
910-783-6554
3
Brian Yount
[email protected]
423-361-0808
4
Doug Manofsky
[email protected]
828-713-1846
+ Project Manager
2
Partners
Name
Zabrina Minor
Executive Director
Email
[email protected]
Phone
865-318-4788 (o)
205-873-4537 (c)
2
Sheila Michel
BOD Chair
[email protected]
865-310-0130 (o)
TBD
(c)
3
Dr. Sherman Jones
UT Faculty
[email protected]
865-360-2056 (c)
4
Glenn Swift
UT Faculty
[email protected]
865-974-2661 (o)
865-368-3380 (c)
1
Duration of Engagement
Seven weeks, from the week of March 4 through the week of April 25, 2013. The students
have Spring Break from March 22- 28.
Deliverable:
Do the research and benchmarking to develop a predictable set of recommendations as to
how TORCH can proactively arrange temporary housing for homeless people/families in
Anderson County.
Snapshot of Project
Phase
One
Two
Three
Weeks
1
2-5
6-7
Emphasis
Engage and baseline:
Research, benchmark and conclusions:
Recommendations, timeline and Final Report:
Metrics
1.
2.
3.
4.
5.
Understanding of the TORCH social cause purpose and strategies
Identification and articulation of best practices
Definition of change leadership role and implementation plan for recommendations
Active participation and excellence in messaging as a member of the UT MBA team
Will TORCH provide reference for the UT MBA Program?
3
Reporting
Anthony Menzies, the MBA Project Manager, will provide a weekly email status report on
the team’s progress to the stakeholders. The team, partners and faculty will meet weekly
for a 3 pm, one-hour “check-in” meeting each Monday. The meeting will be held at
TORCH. The first meeting will be on March 4 at 3 pm.
Course Syllabus
See attached.
Class Meetings
Beginning February 28, 2013, the entire class and faculty will meet Tuesday and Thursday
from 8:10-9:25am in HBB 402 to share learning’s. An Anderson Center E&I partner will
periodically join us to share their experiences to innovate with the class.
Grades
Sherman and Glenn in their UT faculty role will assign grades to each student.
References
TORCH will provide references for UT and students, as requested.
Recommendations and Next Steps
The client partners and invited guests will review the MBA Team’s recommendations and
implementation plan at presentation of the Final Report scheduled for 5 pm on April 22.
The Final Report will be in PDF electronic format vs. print and contain three sections:
Executive Summary, presentation visuals and appendix’s. An advance copy of the
presentation visuals will be attached to the last weekly report.
Expenses
While the b-school will not charge for the 200+ hours of labor, TORCH will provide
reimbursement for pre-approved expenses such as out of area travel, printing, etc.
associated with project deliverables.
Hours
The MBA Team will track hours weekly for reporting purposes, not reimbursement.
Proprietary Information
The UT students and faculty agree not to disclose proprietary information provided them
by TORCH. Nor will the TORCH name be attached to ideas or recommendations generated
by UT b-school other than in the Final Report submitted to TORCH.
4
Internships
Since the 17-month MBA curriculum requires that all students complete a summer
internship, TORCH will consider hiring or connecting one or more of the students for
internships in the summer 2013.
Media Release/Case Study
As appropriate, a Knoxville News Sentinel Business Journal Case Study will be prepared
and published after this applied learning experience. All parties will develop this Case
Study.
MBA Program Evaluation
At project completion, TORCH will provide, as requested, feedback data to the UT MBA
Program Office.
5
Appendix 2.
Week 1 Report
TO:
CC:
FROM:
RE:
DATE:
Week 1 – Project Report TORCH
March 8, 2013
This memorandum describes the progress and goals of the applied learning experience between the UTMBA program and TORCH.
Weekly Accomplishments:
During the past two weeks, the team focused on understanding more about TORCH through meeting with
the Executive Director and Chairman of the Board and by researching TORCH on the internet. This past
week, we began interviewing members of the community to find out their opinions about the homeless
problem and potential solutions. Furthermore, we began to understand how outsiders view the TORCH
organization.
All of the team members put considerable time and effort into making sure we attempted to schedule an
interview with the 22 contacts that have been provided by TORCH as well as contacts that we thought were
important to interview. We were able to conduct roughly ten 20 minute interviews. From this information,
we have compiled our findings into a presentation that provides details about the problem and background
of the homelessness issue in Anderson County. We have also read the Nooe study in order to gain a better
understanding of the problem in the entire Knoxville region, and we will incorporate some of these findings
into our presentation.
Team Weekly Hours
73.16
Total 73.16
Areas of Concern and Goals:
Overall Project Status: Green
No issues for our team at this time.
Focus for Upcoming Week:
This upcoming week we will be researching organizations that have a similar mission to TORCH in order to
do a benchmark in the following week. Additionally, we will continue to call on the contacts who we have
not conducted formal interviews with.
Thank you for the insight you have provided us in the first meeting, and we look forward to seeing everyone
soon!
Week 2 Report
TO:
CC:
FROM:
RE:
DATE:
March 15, 2013
This week, the team spent time benchmarking organizations that are similar to TORCH. We came up with
a list of six potential organizations along with potential benchmarking metrics. We gathered information
from each organization’s website and 990 forms. Furthermore, we spoke on the phone with representatives
from two organizations and met in person with one organization.
From this information, we have compiled our findings into a presentation that provides details about how
other organizations are able to house individuals and obtain funding. We are beginning to understand the
operations of transitional housing as it relates to homelessness prevention.
Team Weekly Hours
55.3
Total 128.46
This upcoming week, we will continue reaching out to organizations that are similar in mission to TORCH,
and we will begin to setup interviews with non-profit organizations that are not similar to TORCH.
Thank you for the insight you have provided us in the second meeting, and we look forward to seeing everyone
soon!
Week 3 Report
TO:
CC:
FROM:
RE:
DATE:
March 22, 2013
This week, the team continued benchmarking organizations similar to TORCH by conducting phone
interviews. The team also refined the list of non-profits to benchmark next week and began preliminary
research on these organizations. Lastly, the team started compiling its notes regarding potential housing
options. We will discuss our findings in the next meeting.
Team Weekly Hours
32.57
Total 165.53
This upcoming week, we will benchmark non-profit organizations that are not similar in nature to TORCH.
We plan on benchmarking through both phone conversation and in-person interviews.
We feel that a lot of progress was made in the last meeting, and we look forward to the discussion in the
following week!
Week 4 Report
TO:
CC:
FROM:
RE:
DATE:
April 5, 2013
During the past two weeks, the team sought out organizations that are different from TORCH to benchmark
successful practices. We accomplished this through internet research and by conducting interviews. We
were able to meet with Young Williams Animal Shelter at its location, and King’s Kitchen at their location.
We also obtained contact information for program directors with Phi Theta Kappa and made plans to
interview them next week. The team also brainstormed other ways to help TORCH accomplish its goals,
both functionally and financially. Additionally, the team conducted phone interviews with Oak Ridge
Mayor Tom Beehan and Oak Ridge City Manager Mark Watson. Lastly, the team condensed and
organized its project notes to date to ensure achievement of goals. Findings will be discussed in the next
meeting.
Team Weekly Hours
34.25
Total 200.78
We have not heard back from Betsy Coleman, but we hope to hear from her soon to get her perspective about
the real estate issues. Also, we will be in contact with Phi Theta Kappa next week to get their perspective about
fund raising and other successful practices. We feel that we are still on track to synthesize all the data next
week.
This upcoming week, we will wrap up interviews and research. We hope to meet with TK Wright, a
property owner in Oak Ridge to drive us to various housing locations in the city. From these findings, we
plan to synthesize data and further discuss a solid set of recommendations to make to TORCH.
We feel that a lot of progress was made in the last meeting, and we look forward to the discussion in the
following week!
Week 5 Report
TO:
CC:
FROM:
RE:
DATE:
April 12, 2013
This past week, we interviewed Kimberly Bell to get more housing recommendations, and we conducted
further research based on her suggestions. Furthermore, we drove through the City of Oak Ridge with the
assistance of TK Wright (a former Oak Ridge Resident) to see various properties in person. The group also
spoke with members from the Knox Heritage to find out more information about historical tax credits.
Unfortunately, the group was unable to speak with the Phi Theta Kappa Honor Society due to scheduling
conflicts. From our final investigations, we have further developed our recommendations and have gained
much headway in compiling our final report for TORCH.
Team Weekly Hours
48
Total 250.28
Overall Project Status: Yellow
We are still waiting to hear back from Betsy Coleman regarding her thoughts on real estate options.
Furthermore, we remain hopeful to speak with someone from Phi Theta Kappa. Lastly, we have sent out emails
to JP Morgan to see if they would participate in a non-profit program in Tennessee. We hope to hear from them
soon.
This upcoming week, we will finish putting together our information and recommendations, and we will
begin practicing the delivery of our final presentation.
Appendix 3.
»
»
»
»
»
»
»
Homelessness issue is "invisible"
˃ Not seen and therefore people ignore
Said that temporary housing is more effective for catastrophic clients vs
chronic homeless clients
Thought there were job opportunities
˃ Owned a small business 8-10 with high turnover because of "couch
lazy" people who had substance abuse problems
˃ Would need to coach them to make sure they were reliable
Describes the homeless issue as a problem but says that most people
think otherwise because it is not seen.
Housing first "works" because it is impossible for people to become selfsufficient without a roof over their head
˃ Taking medication
˃ Having a mailing address to receive food stamps, apply for jobs, etc
˃ Transitional housing seen as more attractive to employers - people can
vouch for them
HMIS system to track homless use of public services
˃ Tennessee Valley Coalition to End Homelessness would be the one to
talk to / one in charge of this effort in Anderson County
˃ Nobody in Anderson County using it yet - TORCH could "bridge the
gap" to get other agencies to use it.
˃ Currently only Knox County using it.
˃ Assumed it was free - and grants to get it setup
Says the hospital might be a location to employ people
»
»
»
»
»
»
»
»
»
Thought that either we are getting better at PIT count or the problem is
getting worse
Agreed that transitional housing effective for people trying to become selfsufficient
Suggested housing locations:
˃ Across from Wal-Mart
˃ Garden Apartments
˃ South Hills
˃ Manhattan Apartment Buildings
˃ Near hospital (may be the same "legacy housing talked about by
Chuck Hope)
Mentioned use of vouchers to get rental assistance
˃ Apply through a number of agencies
˃ Emergency housing grants can give vouchers?
˃ But all have waiting lists
˃ Can be used for private rentals as well as public housing authorities
Says hospital would be good employer opportunity
˃ Have an "in" with Sheila / husband to hospital
˃ Dish washer, janitor, etc
Abundance of old properties
˃ Alot of landlords having trouble renting
˃ Manhattan Project housing (old 1 bedroom housing 1500 sq ft)
Tax incentives to donate property to non-profit not worth the loss of
revenue potential
˃ However, might be landowners/property owners that are willing to
donate thier property
TORCH could own/operate a "hotel" like place
˃ TORCH would have to own the place b/c owners not likely to rent to
transient people
Willing to drive us around to show us potential "sites" for owning property
•
•
•
•
•
Thought that 56 ppl out of 72,000 in Anderson County is not very much.
Not a SERIOUS problem
Recommended Legacy Housing as a central location that would allow
people to walk to work, and good "fit“
TORCH would have to present their case to Council to receive funding
o Town allocates % of funds towards non-profit each year at Council's
discretion
Town would require that they emphasize self-sufficiency
o not just giving people services w/o becoming self-sufficient (teach a
man to fish vs give a man a fish analogy)
o need to require that they work to get what is given to them
Town would require transparency to prove that people are not scamming
the system
o transparency requires tracking homeless use of services
o tracking requires ID card (example: KnoxHMIS card)
» There is a new school definition of homeless where people are precariously
housed or moving from couch to couch
» Taking multiple point-in-time counts per year will help fix the problem by
improving visibility and gathering data on the existing homeless population
» TORCH is "logistically placed" to be a good one stop shop and a
coordinator between other programs.
» "The new homeless aren't looking for coins; they are looking for change."
» If the homeless has preexisting charges or has been evicted from the HUD
program it may be difficult to find temporary housing/jobs
» There is a deficit of landlords willing to house the homeless
» In order to get funding from HUD you must implement HMIS
»
»
»
»
»
Homelessness issue is hard to see
Housing rate are inflated and there is little low income housing in the area
Temporary housing is expensive
Many local landlords are absentee landlords that don't fix up the properties
Possibly adding tax incentive to fix up housing in the area to stimulate
development
»
»
»
»
»
Most officials do not believe there is a problem
Prefer housing first model, but transitional housing is a positive step
Significant need for raising awareness of the problem
Need someone to coordinate Anderson Co. agencies in HMIS system
Feels that approach needs to address source of the problem, not just bandaid it.
» Likes Torch's approach of job training and long-term goals for selfsufficiency.
» Getting more churches involved
˃ Churches need to be more involved with helping causes about
homeless than putting the words "god we trust" on front of a court house
»
»
»
»
»
»
Says that most shelters are full in the area
Agrees that the homeless problem is an issue that should not be ignored
Says that the county needs to recognize it as a problem and appoint
someone to take the lead on fixing it (getting all the various government
and social organizations to work together)
Said that for transitional housing to work, you must have full time case
managers
Said transitional housing very expensive
Mentioned the effectiveness of a restaurant skills class, culinary arts, and
janitorial class
»
»
»
»
»
»
»
»
»
»
»
»
»
Land bank is public bank of housing that accomodates all type of properties
Low income housing
Medium housing
Commercial/industrial
Greenspace
They are able to delegate/sell land to tenants that reflect their plans. I.E. one
location for low-income housing, etc.
Able to sell property at a loss, whereas the city sells to the highest bidder
He mentioned that they traditionally give alot of homes to Habitat for Humanity
Says they would definitely work with an organization like TORCH
Land Bank is about 5 years out
He mentioned partnering with a developer
Huff? from Alabama redeveloping that property and fixing it up
Could partner with a developer to get a "redevelopment" grant - and allocate 4
or 5 units to TORCH
» Tax abatements, but not grants from HUD. They set aside a certain % of
units for low income housing.
» Would likely need a TORCH employee living there
» Mentioned renting a more rural property (not need a fulltime staff member
there to appease neighbors)
» But this presents transportation issues
» Section 8 Vouchers to rent private property
» Oak Ridge Housing Auth allowed to apply for 225 people. But there are
other organizations that can apply for Vouchers. He thought there were
another 225 available to other organizations.
» Habitat has between 6 and 12 unused lots
»
»
»
»
Historical tax credits ˃ You receive 20% tax credit of the overall project cost (includes
construction/rehab costs, architecture, developper fees, etc)
˃ Would need to setup a for profit subsidiary and then sell this off to a for
profit developer.
˃ High transaction costs (legal and accounting) - only worth it if you are
doing a project of $5M or more
˃ Said that our project would be too small to be possible to receive tax
credits
Recommends looking at home loan grant funding
Suggests support from other churches
˃ Interface hospitality network- take homeless families and rotate among
10 churches in community. non-profit oversees http://www.ihnathens.org/
Suggests partnering with other non-profits
˃ Other non-profits with other housing options
» Hotel option - grant money is specific on using hotels instead of towards
other options?
» Short-term leasing:
˃
»
»
»
Single dwellings to keep city on the outside
˃ BUT- very few landowners/landlords willing or available
˃ Dont put homeless people in bad neighborhoods that are drug infested
(unless they are strong willed individuals)
˃ Mentioned a duplex on Howard Lane
˃ Bad neighborhood but road is nice
˃ Rent should be in ballpark of $550/month w/o utilities
Permanent structure:
˃ 4-plex, but she thinks Habitat bought it
Working with Habitat
˃ Inform them that you arent trying to take their properties
Recommends dealing with direct market vs indirect market (Fannie Mae,
Freddie Mac
»
»
»
»
J.P. Morgan Chase has a program which nonprofits allowed first bid
˃ They often donate these to nonprofits and take a loss (Note: The group
later found that this program is not offered in Tennessee)
HUD program has a non-profit first bid program
˃ Thehomestore.com - pay $1 for a property
Elza Gate Property:
˃ Not in town jurisdiction
˃ Once sold to be a group home
˃ Really bad shape
˃ Used to be an old hotel
˃ Last activity was 2006. Now bought by Crossroads Ministries
˃ 210 Elza Drive
˃ Zoned for motels/hotels
˃ Really bad shape
Applewood Apartments
˃ A lot of opportunity there
» move existing structure from Kroger site (corner of Illinois and Turnpike) and
»
move to vacant lot
˃ $20,000 - includes moving of structure, wiring, and setup
˃ 1,100 sq ft houses
go to town committee meetings for Community Development
˃ establish relationships and get their support before you formally
approach town officials
˃ just listen first
˃ make the city feel like it is their idea and not yours to get stuff done
Appendix 4.
» Funding:
˃
»
suggest looking and networking at United Way - good place to meet
good contacts
˃ visit with local HUD office
Minvilla Manor Funding:
˃ initially received Federal Home Loan from FHLB for $500,000
(essentially a grant as long as you dont screw up)
˃ received GBDG grant to help fund - partnered with city of Knoxville to
get this Bloc grant
˃ received low income tax credits
˃ received historic preservation tax credits
˃ got a PILOT from the city - payment in lieu of taxes - dont pay taxes as
long as you dont screw up
˃ partnered with a developer who put the financial package together
˃ received letter of support from Knox Heritage (historical restoration
development) to combat the NIMBY's in the area
» Minvilla Operations:
˃
˃
˃
˃
˃
˃
57 units - 55 ocupied
1 bedroom efficiency apartments
says small developments work better, but makes it harder to pay staff
has heard from many sources that it takes 50 units to have the income
to support what you do!
make their tenants sign leases, however this means alot of difficulties
evicting if there is a problem. Tenants have alot of rights. Especially
difficult with mentally ill who do not want to seek treatment.
+ man who turns on water at night, man who pokes holes in walls
with broom, remove stove
they use a property management firm
+ helped with receiving tax credits b/c no room for mistakes. they
know how to maintain the correct paperwork, etc
+ American Apartment Management Inc
+ Single point of entry w/ desk manned
+ approved visitors list
» Her recommendations for 8-10 people:
˃ Need to decide what types of people they are going to house
+ have to be careful about the rights and comfort of the people in the
community
+ If all in 1 location, dont house all of the same type of people (i.e.
all with criminal BG or mentally ill)
+ you must be selective/balance your tenants - while it case
managers say that people are dangerous on the streets, they can
be more dangerous housed in your organization
+ determine the needs of the population
˃ look up "permanent- supportive housing" - huge buzzword these days.
technically it is permanent - pay rent and there's a lease, but there is
case management too - hope that ppl move out and become
independent.
˃ critical to figure out what ppl need. 50% will stay forever in min-villa.
˃ property management are good way to play good cop bad cop: if
tenant not self sufficient to pay rent then property manager threatens to
evict, while case manager can say "you need to do better otherwise
you will be evicted"
»
»
»
»
»
Began in 2005 with a drive to help single moms
Spent 2 years researching and talking with other programs to identify the problem as
well as organizations around the country who were doing the best job
They identified 2 gaps
˃ Supportive transitional housing
˃ emotional support to get families through to long-term success
Funding
˃ developed a solid business plan based on research
˃ Went around looking for seed money
+ used matching grants as a way to get by in the short term while developing
long-term relationships with private donors
+ Haven't struggled with funding since
˃ Husband and wife purchased initial property
˃ Currently looking forward to breaking ground on 24-unit campus style housing
suggestion: consider logic modeling--2 ways to develop a non-profit
˃ 1:Look at perceived need and available resources. See what can be done with
what you have
˃ 2: Look at perceived need and the outcomes you are looking for. when all is
said and done, what should have been accomplished? Then go find the
resources to make it happen
» Suggested 2 other organizations to benchmark
˃ 1: Denver, Colorado. Warren Village (sp?)
+ team mentoring approach:
+ each family has 6-12 mentors to be available for all kinds of
support. literally builds a community around the family
˃ 2: Family Promise of Knoxville
+ short-term case management
+ not offering mentoring
Prospective client's current location on continuum of care raises a lot of
different issues
˃ Very low/still recovering from addiction==>many landlords not willing to
take the risk
˃ very high/got their stuff together==>organizations like habitat and
others who want to help
» Consider possible partnerships with apartment complexes.
» lease a number of units and sublease to clients
» Most likely to succeed with people about halfway along the continuum.
landlords and property owners typically want to help
»
» temporarily house 4 men and 4 women
» sign an agreement but not a lease
» used to receive CBDG funding by working with city, but this is no longer
available
» received some money from NOVUS to run their transitional housing
» working on HOPE for Homes, a program that could house people for up to a
year.
˃
˃
people would sign leases and receive financial assistance to live there
would be specific to substance abuse and chronic illness patients.
»Already does some of what TORCH is
attempting, just on a much larger scale
Federal grant money
HMIS System
»
»
˃ Vitally important for helping homeless as well as building credibility and
generating funds
Appendix 5.
» King’s Kitchen’s fundraising goal is to have a prominent idea that is specific - theirs
was to feed the homeless and feed the sick. profits divided evenly to other
organziations - womens shelter, mens shelter, etc. Hold people accountable - used
to do feedings, but people would just show up at the end of bible study to get a
free meal.
» they have a partnership with churches - freedom house & elevation church
» They are looking at rennovating older hotels, buildings, etc for housing
» they coordinate services for homeless peopel such as the clothing closet
» they currently refer people to housing through other ministries
» King’s Kitchen employs 7 homeless people at a time - they work 8-9 months - all
different positions such as cooking, server, etc....they train them depending on
their skills or interests. He makes sure people do their detox / rehab first before
training.
» they make sure that the people are dedicated first. They make sure they are
committed to doing bible study from monday - friday from 3-4. they do street
ministry outside on friday to get the word out (recruit other homeless people into
the community). Thye make sure the people arent just there for the job but are
also there to adopt christian stuff.
»
He says you need to enforce rules:
˃
˃
˃
»
»
»
»
»
»
»
»
»
»
»
no cussing
not late
have to be there for Bible Study
Be strict, but give them multiple opportunities
Fundraising:
ask for alot! you can always ask for less later
fundraisers every year - major event - big dinner party - charge for plates
recommends doing an event at a golf course fundraising event
says be specific when raising funds - coat drive - people donate. He recommends doing a
cleaning supplies drive, blanket drive, linen drive
their fundraising goal is to have a prominent idea that is specific - theirs was to feed the
homeless and feed the sick. They said that you have to be very specific on how the money
will be spent and on what it will be spent on.
they recommend putting the donor names on chairs, tables, etc.
they did do some press releases and PR work when they were doing their fundraising efforts.
they had a carolina panther player help speak / do PR work. He recommended using a UT
player to do the same thing.
Big organizations have big $$ for charity funds - corporate headquarters are key. He
recommends writing letters, going in person, email, trying all techniques. Have videos to
document your successes
recommends hitting up food lion for food that is non-sellable but not bad.
Volunteering:
» Recommends getting volunteers to make beds, cleaning, painting,
bring in tables, linens, etc
» they have a hostess that volunteers 2x a week.
» they have a network of roughly 13 churches to get volunteers.
Recommends hitting up the food missions and mega churches.
» noted that some pastors dont like working with other pastors.
» Says you need to use facebook to ask for volunteers
» Recommends getting volunteers to help you fix the place up
» Your clients who become success stories become your best advocates /
trainers. Train them how to manage money.
» recommends people giving testimonials in church. They do alot of
videos on their website.
» PEOPLE WANT TO GIVE THEY JUST DONT KNOW HOW!
» highly recommends email blasts - one blast gave them $2,800 for gifts
at christmas time.
» recommended we talk to Mercy Ministries of charlotte to benchmark. they target pregnant teenage girls - amy lambert was in it years ago.
» Young-Williams Animal Center (YWAC) is responsible for the majority of the animal
control in Knox county.
» They were founded in 2000 and applied for and received their 501(c)3 in 2012.
» Approximately one third of their funding comes from contracts with the city and
»
»
»
»
the county with
a substantial portion of their funds coming from private funding.
YWAC can house 400 to 500 animals at any given time with and average stay of
two weeks.
They had a parade march 2nd called Marti Growl which profited $18,000
Rely on surrounding animal shelters during times of high capacity
» Partners with companies all over the country
» Successfully funds Millions of $$ in scholarships
» “College Fish”
˃ Database to help students access resources
» “Competitive Edge”
˃ Generates a portfolio for students.
˃ Resume, online job tutorials, videos
» 5-Star program
˃ Celebrates members’ achievement of increasing levels of participation
» Recommends that TORCH engage participation from those that they will be
assisting
Getting homeless to help recruit others
Help identify key projects that will help their cause
˃
˃
Appendix 6.
City Zoning Ordinances
Appendix 7.
Sponsorship Packet
Trinity Out Reach Center for Hope
Page | 1
TABLE OF CONTENTS
Sponsorship Letter………………..….……………………………..............pg3
Meet the Team and Clients..…..….……………………………...................pg4
TORCH Budget..…………………………………………………………….pg5
Sponsorship Payment Form……………………………………………………pg6
Sponsorship Payment Form …………..…….………………………………...pg7
Page | 2
Dear Valued Sponsor,
On behalf of The Trinity Outreach Center for Hope (TORCH) and the clients we serve, we seek your support in
collaborating with (Insert title of current fundraising campaign). TORCH will (Use this paragraph for quick
intro to the cause and campaign).
Quick paragraph about TORCH founding and mission.
Explain the crisis! Explain the need. TORCH asks for your consideration in sponsoring the work we do in our
community, and we thank you for supporting this highly important piece of that work. In the form provided you will find
the different sponsorship opportunities available to you.
“TORCH helped me get a permanent address so I could get a job and get back on my feet. I’ve been working and paying my
own rent for 5 months now.”
-John Q Fiction (Character – Amanda Satterfield’s mind)
You may reach TORCH at 865-555-5555 or [email protected]. Thank you for your time and consideration on
this matter, and we hope to see you at one of our community events in the near future.
Sincerely,
Trinity Outreach Center for Hope
Sheila Michel
Zabrina Minor
BOARD OF DIRECTORS
???????
??????
????????
Page | 3
MEET TORCH
Sheila Michel, of Oak Ridge, Tennessee raised four children in Oak Ridge and was the driving force behind the creation
of TORCH. In 2009, Sheila began to dream about an organization that would take action against the problem of
homelessness in Oak Ridge and Anderson County. A member of 1st Methodist Church, Sheila was in an excellent position
to become aware and take advantage of a building that the church inherited and subsequently began to open up for nonprofits to use. Her husband, a retired cardiologist, is the director of the free clinic just below TORCH’s office. Sheila’s
drive and perseverance coupled with the good location have developed TORCH from a dream to a reality.
Zabrina Minor, also of Oak Ridge, developed a strong foundation and competency for managing housing issues through
her work as ______________. She is now the ________________________ of TORCH and devotes an impressive
amount of time and energy to helping as many struggling Oak Ridge citizens as possible. Her tireless efforts have resulted in
__________________________________________________________________________________________
________________________________________________________________________________________.
CLIENT SUCCESS STORIES (and/or Board of Director Bios)

At this point, I would suggest getting interviews, bios, and photos of people who have really benefited from either
TORCH or a similar program like VMC and have accomplished self-sufficiency as a result. Donors want to feel
good about spending their money and they want to be a part of something great. Play up to that!!!!!
o Ginny Weatherstone at Volunteer Ministries Center in Knoxville has agreed to assist in finding people
willing to participate in this role and allow their stories to be told. She is aware that someone might be
contacting her.

You can include bios and contributions of Board members in this general section somewhere as well, if you think it
will be of benefit.
Page | 4
TORCH Kroger Property
Budget 2013
Land
Location
$ 12,000.00
Zoning
$
Permits
$
House
Kroger
Electrician
Plumber
Permits
Inspection
$ 15,000.00
$ 5,000.00
$
$
$
-
Furnishings
couch
stove
showercurtain
toilet seat
Kitchenware
$
$
$
$
$
200.00
-
Total Expense: $ 55,000.00
Page | 5
In this space, you want to provide
a detailed description of what you
intend to use the funds for.
During the course of our research,
we found that most successful
fundraising campaigns have
specific uses and target dollar
amounts for sponsors/donors to
help with. It provides a clear goal
and gives you the ability to offer
much appreciated feedback when
your goals are met.
Another helpful suggestion would
be to include an overflow recipient
in case you raise funds above your
goals. This could be another
aspect of your organization or a
one-time donation to a community
partner. Sponsors/donors seem to
be very receptive to the latter.
Any funds
raised in excess
of our goal will
be applied to
United Way of
Anderson
County.
If interested in sponsoring TORCH, please check one of the following
boxes:
o $10,000:
 Lifetime access to all TORCH events
 Your company logo on TORCH apparel worn during trip
 Exclusive Recipient photo gift package
 Recognition on all TORCH viral video projects
o
o
o
o
The idea with the two sponsorship
pages is to give sponsors/donors
the opportunity to participate in
the special promotion as well as
contribute to the day to day.
 Your company logo on both social and general media platforms
 Your company logo printed in the marketing brochure at the
This first page, the “special
end of the year
promotion,” should be ambitious.
 Signed TORCH photo
Make your first amount equal to
half of your overall goal, then drop
$3,000:
 Exclusive Recipient photo gift package
the size from there.
 Your company logo printed in the marketing brochure at the end of the year
$1,000:
$500:
$250:
Please make check payable to _________________________________________.
Mail to the following address:
555 TORCH Offices
5555 Turnpike Blvd
Oak Ridge, TN 55555
Thank you for your support!!
Page | 6
If interested in sponsoring __________________________ (can be used to feature daily operations or even
a family):
o $3,000:
 Naming rights for the tournament: "TORCH Scramble, Sponsored by (Your company name)".
 3 signs on the course
 1 team’s entry fee covered
 3 free entrances to the silent auction and any other events
this season
This page will be less ambitious
 Free official poster
and easier to participate in.
o $2,000:
Recognition items will be less
prestigious.
 1 team’s entry fees covered
 2 free entrances to the silent auction and any other events
this season
o $1,000:
 1 team entry
 $10 off the silent auction entrance fee
o $500:
 2 person entries
 $5 off the silent auction entrance fee
o $250:
 1 sign on the course
Please make check payable to __________________________________________
Mail to the following address:
555 TORCH Offices
5555 Turnpike Blvd
Oak Ridge, TN 55555
Thank you for your support!!
Page | 7
Appendix 8.
COMPANYNAME
STREETADDRESS
STREETCITY
TENNESSEE VALLEY AUTHORITY
400 W SUMMIT HILL DR
KNOXVILLE
REGAL ENTERTAINMENT GROUP
7132 REGAL LN
KNOXVILLE
SCRIPPS NETWORKS INTERACTIVE- INC.
9721 SHERRILL BLVD KNOXVILLE
REGAL CINEMAS CORPORATION
7132 REGAL LN
KNOXVILLE
TEAM HEALTH HOLDINGS INC.
265 BROOKVIEW CENTRE
KNOXVILLE
WAY
CFJ PROPERTIES LLC
5508 LONAS DR
KNOXVILLE
REGAL CINEMAS- INC.
7132 REGAL LN
KNOXVILLE
RUBY TUESDAY- INC.
150 W CHURCH AVE MARYVILLE
CLAYTON HOMES- INC.
5000 CLAYTON RD
MARYVILLE
UNIVERSITY OF TENNESSEE
1331 CIRCLE PARK DR KNOXVILLE
CMH CAPITAL INC
5000 CLAYTON RD
MARYVILLE
KNOXVILLE UTILITIES BOARD
445 S GAY ST
KNOXVILLE
REGAL ENTERTAINMENT HOLDINGS INC
7132 REGAL LN
KNOXVILLE
UNIVERSITY HEALTH SYSTEM- INC.
1924 ALCOA HWY
KNOXVILLE
CELLULAR SALES OF KNOXVILLE- INC.
6513 KINGSTON PIKE #KNOXVILLE
106
AMERICA'S COLLECTIBLES NETWORK- INC.
9600 PARKSIDE DR KNOXVILLE
BABCOCK & WILCOX TECHNICAL SERVICES Y-12- LLC
301 BEAR CRK RD MS 8264
OAK RIDGE
PILOT CORPORATION
5508 LONAS DR
KNOXVILLE
CMH MANUFACTURING- INC.
5000 CLAYTON RD
MARYVILLE
PHILLIPS AND JORDAN- INCORPORATED
6621 WILBANKS RD KNOXVILLE
HEALTH VENTURES- INC.
137 E BLOUNT AVE STEKNOXVILLE
1B
DENSO MANUFACTURING TENNESSEE- INC.
1720 ROBERT C JACKSON
MARYVILLE
DR
PANASONIC IND DVCS CORP OF AME
5105 S NATIONAL DR KNOXVILLE
STANDARD AERO ALLIANCE INC.
1029 ROSS DR
MARYVILLE
DEROYAL INDUSTRIES- INC.
200 DEBUSK LN
POWELL
TENNOVA HEALTHCARE REGIONAL
900 E OAK HILL AVE KNOXVILLE
THE BAPTIST HEALTH SYSTEM OF EAST TENNESSEE INC
137 E BLOUNT AVE STEKNOXVILLE
1B
SL AMERICA CORPORATION
312 FRANK L DIGGS DRCLINTON
EAST TENNESSEE CHILDREN'S HOSPITAL ASSOCIATION- INC.2018 W CLINCH AVE KNOXVILLE
ANDERSON MEDIA CORPORATION
265 BROOKVIEW STE KNOXVILLE
COVENANT HEALTH
100 FORT SANDERS WKNOXVILLE
BLVD
EOD TECHNOLOGY- INC.
2229 OLD HIGHWAY 95
LENOIR CITY
BAPTIST HOSPITAL EAST TN INC
137 E BLOUNT AVE KNOXVILLE
STREETZIPCODEPHONE
379021419 8656322101
379185803 8659221123
379323330 8656942700
379185803 8659221123
379194049 8656931000
379093221 8016241000
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377166956 8654578511
379162301 8655418000
37919 8655849765
379223353 8655315555
377716747 8659886063
379201601 8656325200
WEBADDRESS
SALES
WWW.TVA.GOV
11841000000
WWW.REGALENTERTAINMENTGROUP.COM
2681700000
WWW.SCRIPPSNETWORKSINTERACTIVE.COM
2072048000
1841100000
1745328000
WWW.FLYINGJ.COM
1509900000
WWW.REGALCINEMAS.COM
1422800000
WWW.RUBYTUESDAY.COM
1265162000
WWW.CLAYTONHOMES.COM
1196200000
WWW.UTC.EDU
1195300000
1009100000
WWW.KUB.ORG
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WWW.REGALEAGLE.COM 626500000
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WWW.Y12.DOE.GOV
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RT DETROIT FRANCHISE- LLC
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RT WEST PALM BEACH FRANCHISE- LP
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THE CANDLE COTTAGE LLC
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J P HOGAN & COMPANY- INC
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RT KCMO FRANCHISE- LLC
TURNER'S INDUSTRIAL SUPPLY INC
UNIVERSITY OF TENNESSEE COLLEGE OF SOCIAL WORK
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WWW.BASELINELLC.COM
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420000
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418000
411853
410000
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WWW.TENNESSEEMOUNTAINLODGE.COM
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385000
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WWW.ETDIOCESE.NET
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370000
370000
370000
370000
WWW.STANLEYGOLF.COM
370000
360000
360000
NICHOLSON & MORTON
ORTHODONTIC CENTERS OF EAST TENNESSEE
THE COAL CREEK CO
JAMES S MONDAY
CLIFFORD C CRUZE
NATURAL ALTERNATIVES SALON AND SPA
OAK RIDGE APPLIANCE REPAIR INC
FIRST FREEWILL BAPTIST CHURCH
SCRUMPTIOUS BAKED DELICACIES
GIBSON'S CABINETS- INC
APPALACHIAN TIMBER CO
EDUCATIONAL FUNDING OF THE SOUTH- INC.
ESTATE PROPERTIES- INC
J J P LLC
R & S DEVELOPMENT LLC
TRIDENT RESOURCE CORPORATION
ACME HOSPITAL & CONVALESCENT EQUIPMENT CO INC
AS HE IS INC
LOUDONVIEW APARTMENTS LTD
MOUNT CARMEL BAPTIST CHURCH
SAINT MARK UNITED METHODIST CHURCH
KNOXVILLE ACADEMY OF MEDICINE INC
TOMS FOUNDATION
AYALA MEXICAN RESTAURANT
UNIVERSITY PHYSICIANS' ASSOCIATION INCORPORATED
THE TITLE PARTNERS LLC
TALENT TREK AGENCY
HEARING CONSERVATION ASSOCIATES- INC
JOHN D TUMBLIN OD
KNOXVILLE INSTITUTE OF HAIR DESIGN
REMAX FIRST
BARKHURST MECHANICAL INC
HALLMARK REALTY CO
THE FOOT GROUP
609 SMITHVIEW DR STE
MARYVILLE
B
1066 HUNTERS XING ALCOA
KNOXVILLE
21
162 S JEFFERSON CIR OAK RIDGE
3123 WRIGHTS FERRY LOUISVILLE
RD
1003 W MAIN ST
SEVIERVILLE
501 WRIGHT RD
MARYVILLE
KNOXVILLE
2D
525 KINGS HILLS BLVDPIGEON FORGE
6709 ALBUNDA DR KNOXVILLE
104 DANBURY DR
OAK RIDGE
111 N MAIN ST
CLINTON
# 400
910 WALKER SCHOOL MARYVILLE
RD
KNOXVILLE
115 SUBURBAN RD KNOXVILLE
607 MARKET ST FL 6THKNOXVILLE
DR C200
1104 MERCHANT DR STE
KNOXVILLE
106
450
G1
3016 SANDERS DR
KNOXVILLE
604 CRAWFORD ST MARYVILLE
914 MARYVILLE PIKE STE
KNOXVILLE
C
3723 SUTHERLAND AVE
KNOXVILLE
378036100
377011849
379299730
379177310
379299706
379195047
378306915
378304817
377774306
378623019
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8659665775
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360000
WWW.CCMININGTN.COM
360000
350000
340000
WWW.NATURALALTERNATIVESSALONSPA.CO
340000
340000
330000
330000
325000
320000
WWW.EDSOUTH.ORG
320000
320000
320000
310000
310000
300000
300000
300000
300000
300000
298631
294228
290000
WWW.UT-DOCTORS.ORG
280000
WWW.THETITLEPARTNERS.COM
260000
WWW.TALENTTREK.COM
250000
240000
240000
240000
240000
230000
230000
230000
WESTSIDE PSYCHOLOGY
CASH CONNECTION
MAKE IT MAGIC
SUBWAY OF KNOXVILLE
GIFTS OF GATLINBURG- INC
ATOMIC PAWN F.C.- LLC
BRADLEY WRECKER SERVICE
MORTGAGE SOLUTIONS OF KNOXVILLE LLC
OLD TIME PORTRAITS INC
WEST EMORY PRESBYTERIAN CHURCH
CASH 4 CARTRIDGES USA LLC
REMESTA MEDICAL CORPORATION
ANDERSON CO SCHOOL DISTRICT
EXPERT TICKET SERVICE
RSC UK SUBSIDIARY INC
SEVIER COUNTY ASSOCIATION OF BAPTISTS- INC
ACE STORAGE
ANGELS DOLLS & GIFTS
MONA J WILSON ATTORNEY
SMOKEY MOUNTAIN WEDDING CHAPEL
CUTTING CREW
DONNA MANIS
RT SEATTLE FRANCHISE LLC
HALL COMMUNICATIONS INC
MOUNTAINEER KANDY KITCHEN
KNOXVILLE SCHOOL CORPORATION
ABC KIDDIE ACADEMY
FARRAGUT CLEANERS
CHANEY BONDING CO
ANGIE SCOTT
CHECK FIRST CASH ADVANCE
APPLE VALLEY MINI STORAGE
ASHLEY HODGSON PHOTOGRAPHY
1ST CONTRACTS MANAGEMENT- LLC
301 S GALLAGHER VWKNOXVILLE
102
PKWY
1120 GLADES RD
GATLINBURG
161
400 WINFIELD DUNN PKWY
SEVIERVILLE
8800 CEDAR SPRINGS KNOXVILLE
LN # 105
1035 EMORY CHURCHKNOXVILLE
RD
1517 TRADEWINDS DRMARYVILLE
6506 BAUM DR
KNOXVILLE
101 S MAIN ST STE 500CLINTON
5133 AUDBREY LN
KNOXVILLE
10427 ELECTRIC AVE KNOXVILLE
835 W MAIN ST
SEVIERVILLE
C
2732 TEASTER LN STE PIGEON
119
FORGE
# 110
166 RIVER GARDEN CTSEVIERVILLE
5920 CARDAN DR
KNOXVILLE
6140 CLINTON HWY KNOXVILLE
528 W EMORY RD
POWELL
1539 LAUREL AVE
KNOXVILLE
3100 LINDEN AVE
KNOXVILLE
11185 KINGSTON PIKECONCORD
303 CEDAR ST
LOUDON
550 JACKSON BEND RDLENOIR CITY
2620 SUNRISE BLVD KODAK
9013 STRAW FLOWER KNOXVILLE
DR
5600 CROOKED PINE LN
KNOXVILLE
37919
37862
377385551
37919
377383231
379195501
378765508
379235401
377383271
379225206
378037712
379197309
377163619
37912
379323428
378623042
379204782
378633276
379342846
378624448
379091703
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378014936
378494323
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37772
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8655253885
8655221096
8659669414
8654584589
8659866145
8659660018
8659339626
8653573238
8653357367
230000
210000
WWW.MAKEITMAGIC.COM 210000
210000
200100
200000
200000
200000
200000
WWW.WESTEMORYCHURCH.ORG
200000
190000
WWW.REMESTAMEDICAL.COM175000
170000
170000
170000
160000
157000
150000
150000
WWW.SMOKYMOUNTAINWEDDINGCHAPELS
150000
140000
140000
140000
115000
110000
WWW.LAURELHIGHSCHOOL.ORG
108673
100000
WWW.FARRAGUTDRYCLEANERS.COM
100000
WWW.CHANEYBONDING.COM 93000
80000
WWW.CHECKFIRSTCASHADVANCE.COM
76000
62000
51000
50000
COMPASS MULTIMEDIA
10372 IVY HOLLOW DRKNOXVILLE
MARYVILLE CITY SCHOOL DISTRICT
833 LAWRENCE AVE MARYVILLE
ALCOA- CITY OF (INC)
223 ASSOCIATES BLVDALCOA
BLUE RIDGE FOODS- INC.
KNOXVILLE
100
CMH SERVICES- INC.
5000 CLAYTON RD
MARYVILLE
ENERGY SOLUTION- INC.
1560 BEAR CREEK RD OAK RIDGE
FEDERAL DEFENDER SERVICES OF EASTERN TENNESSEE
HUBBELL LENOIR CITY- INC.
3621 INDUSTRIAL PARK
LENOIR
DR CITY
KROGER LIMITED PARTNERSHIP I
10721 CHAPMAN HWYSEYMOUR
LETAP HOSPITALITY- INC.
KNOXVILLE
PEMBERTON TRUCK LINES INC.
2530 MITCHELL ST KNOXVILLE
PHOTOGEN INC
STE B
PILOT TRAVEL CENTERS LLC
5508 LONAS DR
KNOXVILLE
PUBLIC BUILDING AUTHORITY OF THE COUNTY OF KNOX AND
400THE
W MAIN
CITY OF
ST KRM M22
KNOXVILLE
SELECT SPECIALTY HOSPITAL
1901 W CLINCH AVE STE
KNOXVILLE
404
SERVICE PROVIDER GROUP LLC
KNOXVILLE
500
SYNERGY HEALTH SYSTEMS- PLLC
KNOXVILLE
THE COMMUNITY BANK OF EAST TENNESSEE
151 E BROAD ST
CLINTON
TOWN OF PITTMAN CENTER
2839 WEBB CREEK RDSEVIERVILLE
UNITED STATES DEPT OF ENERGY OAKRIDGE FIELD OFFICE 200 ADMINISTRATIONOAK
RD RIDGE
379313143
378034857
377011948
379321568
378045550
37830
379299714
377713208
378654765
379222358
379176173
379313488
379093221
379022486
379162307
379341917
379222337
377163609
378769113
378308823
8657406127
8659827121
8653804700
8655311033
8653803000
8654818279
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8659869726
8656091909
8655311900
8655245592
8657694012
8655887488
8652152121
8655412600
8652885660
8655608787
8654573433
8654365499
8655760770
50000
26496
0
0
0
0
0
0
0
0
WWW.PEMBERTONTRUCKLINES.COM0
0
WWW.PILOTTRAVELCENTERS.COM 0
0
0
0
0
WWW.THECBET.COM
0
0
0
WWW.CI.MARYVILLE.TN.US
Appendix 9.
Works Cited
Organizations
2013. East Tennessee Foundation.org. http://www.easttennesseefoundation.org. 19 April 2013.
n.d. http://www.easttennesseefoundation.org/. http://www.easttennesseefoundation.org/. 19 April 2013.
"Interfaith Hospitality Network." 2013. www.ihnathens.org. http://www.ihnathens.org/. 19 April 2013.
"King's Kitchen." http://www.kingskitchen.org/
"Tennessee Valley Coalition to End Homelessness." http://tvceh.org/
"Young Williams Animal Shelter." http://www.young-williams.org/
"Phi Theta Kappa Honors Society." http://www.ptk.org/
"Volunteer Ministries Center of Knoxville." http://vmcinc.org/
"Ridgeview Oak Ridge." http://www.ridgevw.com/
"Restoration House of East Tennessee." http://www.therestorationhouse.net/site/
Web Presence
2001-2013. Mail Chimp. http://mailchimp.com/. 19 April 2013.
"Google Grants." 2013. Google. http://www.google.com/grants/. 19 April 2013.
"Social Media Management." 2013. HootSuite. http://hootsuite.com/. 19 April 2013.
"Smart Syndication." 2013. Samurai Dojo. http://www.noblesamurai.com/dojo/articlesamurai/38730-smart-syndication.
19 April 2013.
"Understanding Spinning." 2013. Samurai Dojo. http://www.noblesamurai.com/dojo/articlesamurai/41950understanding-spinning. 19 April 2013.
Data and Research
"2012 Millennial Impact Report." 2012. The Millennial Impact. http://www.themillennialimpact.com/research-2012. 19
April 2013.
"Homelessness in Knoxville and Knox County, TN -2011-2012." 2013. KnoxHMIS.
https://knoxhmis.sworps.tennessee.edu/documents/reports-presentations-and-studies/. 18 April 2013.
"Hoover's D&B Million Dollar Database." 18 April 2013. http://www.mergentmddi.com (UT Login Required).
"KnoxHMIS." n.d. https://knoxhmis.sworps.tennessee.edu/. 18 April 2013.
"Point In Time Count 2013 - Anderson County." 2013. TVCEH. http://ellensmith.org/blog/images/TVCEH-PIT-2013Report-Anderson-1.pdf. 19 April 2013.
Government
Counsel, Oak Ridge City. "Zoning Ordinance." 2011. www.oakridgetn.gov.
http://www.oakridgetn.gov/images/uploads/Documents/Departments/CommDev/Comdev%20Boards%20&am
p;%20Commissions/Planning%20Commission%202011/Updated%20Zoning%20Ordinance.PDF . 19 April 2013.
"Supportive Housing Program Fact Sheet." 2013. Homelessness Resource Exchange.
http://www.hudhre.info/index.cfm?do=viewSupportiveHousingProgram#c. 19 April 2013.
Articles, People, and Miscellaneous
Brown, Darren. "University of TN MBA Student." Scholarship Packet. 2013.
"Mobile Wall Beds." 2013. Wall Beds 'n More. http://wallbedsnmore.com/mobile-wall-beds.html. 19 April 2013.
Tardiff, Rick. "The New Face of Homelessness." 2007-2013. Shaw House. http://www.theshawhouse.org/successstories/the-new-face-of-homelessness-or-jess-story.html. 19 April 2013.
Oxford Analytica. "Cutting the Cost of Homelessness in U.S." 2006. Forbes http://www.forbes.com/2006/08/25/ushomeless-aid-cx_np_0828oxford.html. 19 April 2013

Final Report - Oak Ridge TORCH

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