Click here to view the Customer Booklet

Transcription

Welcome!
First Capital
Customers
PARKSTERLING
Answers You Can Bank On.
Contents
3 How To Use This Guide
4 Frequently Asked Questions
16 Wealth Management
17 Sterling At Work Financial Wellness Program
Online Banking
Send Money
18 Mobile Banking
Picture Pay
Mobile Deposits
Debit On/Off
19 360° by Park Sterling Bank
360° Mobile App
20
Personal Account Change in Terms
– Accounts at a Glance
– Personal Checking Truth in Savings Disclosure
– Savings Account Truth In Savings Disclosure
– Basic Overdraft Service Disclosure for Personal Accounts
32
Business Account Change in Terms
– Business Accounts at a Glance
– Business Checking Options
– Business Savings Information
– Basic Overdraft Service Disclosure for Business Accounts
– Other Business Services
40 Personal and Business Fee Schedule
41 Important Information About Deposit Accounts
– Terms and Conditions
– Funds Availability Policy
52 Electronic Fund Transfers:
Your Rights And Responsibilities
58 List of Locations
ParkSterlingBank.com2
Dear First Capital Bank Customer,
By now, you’ve already heard that First Capital Bank merged with
Park Sterling Bank in January. We are excited to share with you that
Park Sterling will complete the final step in this merger, including the
integration of our computer systems, on May 9, 2016. When finalized,
this will position us to deliver the full benefits of our combined people,
products, services and locations to serve all of your banking needs.
ANSWERS YOU CAN BANK ON
Park Sterling Bank has prepared this booklet to help guide new
customers from First Capital Bank through the last pieces of this
transition. We wanted to make sure you were aware of all that Park
Sterling has to offer a wide range of customers. For example, our
mobile banking capabilities far surpass those of just about any bank
in our region. You can pay bills just by snapping a picture and even
turn your debit card on and off right from your phone!
These and other changes we are busy making behind the scenes will
ensure more cohesive delivery of our products, features and services.
This booklet highlights the upgrades taking place and is designed to
answer your questions about your accounts. If you do have additional
questions, please don’t hesitate to visit any First Capital or Park Sterling
Bank branch near you. Even though the name on your local branch
door has changed, the friendly, knowledgeable folks you’ve worked
with in the past are standing by, ready to assist you.
On behalf of all of us at Park Sterling Bank, I’d like to take a moment to
thank you again for your business. We appreciate the opportunity to
serve all of your financial needs and deliver Answers You Can Bank On.
Cordially,
Jim Cherry
Chief Executive Officer
Park Sterling Bank
1
Answers You Can Bank On®
Use this Guide for
Answers You Can Bank On
At Park Sterling, you can always count on helpful, proactive
answers. That’s why the team at Park Sterling Bank has
prepared this Guide. We wanted to tell you about important
changes in your account(s) that will take place as a result of
our merger with First Capital Bank and its system conversion
on May 9, 2016. It also provides information about some of
the new products and services that will be available to you.
If you have any type of deposit account, like checking,
savings or money market, we’ve enclosed a separate letter
with this Guide, which includes specific details about your
account(s). Used together, these two pieces can help you
understand any modifications that will occur to your account
relationships once they map over to Park Sterling’s system.
Please take the time to thoroughly review that letter and the
corresponding materials contained within your Guide. We
recommend that you save the Guide for future reference by
filing it with your other important financial papers.
Beginning on page 4, we’ve provided answers to many
of the questions you may have concerning all types of
accounts. For more details concerning account features,
benefits, fees and disclosures, please review the information
on pages 20–56. Of course, if you have additional questions
about your accounts, please call or visit the First Capital
Bank or Park Sterling branch nearest you. You can find a
complete list of our locations beginning on page 58 or
visit www.parksterlingbank.com.
3
Frequently Asked Questions
1. When will the name change and systems conversion occur?
The legal merger between Park Sterling Bank and First Capital Bank occurred
on January 1, 2016. Since then, the former First Capital Bank has been operating
as a division of Park Sterling Bank pending systems conversion. Effective
May 9, 2016, our systems conversion will occur and all of First Capital products
and services convert to those of Park Sterling.
2. What happens to my insurance coverage if I have deposits
at two insured banks that merge?
Your deposit accounts will continue to be separately insured for six months
following the January 1, 2016 merger, and longer in the case of some Time
Accounts (CDs). This six-month grace period allows you time to restructure
your accounts so that you can maximize your coverage. To learn more, visit
https://www.fdic.gov/consumers/consumer/news/cnspr13/bankmerging.html
If you have any questions, please visit or contact your local branch.
INFORMATION ABOUT MY BRANCH
3. Will any branches close as a result of the merger?
No, the merger of First Capital Bank and Park Sterling has created an expansive
and convenient network of offices throughout North Carolina, South Carolina,
Georgia and Virginia. In fact, we will have 57 branches and ATMs to meet the
needs of our customers.
4. Will the hours of operation change at my branch?
Periodically, we review the branch hours to ensure that they continue to meet
the needs of our customers. At this time no changes in branch operating hours
have been determined but will be communicated if changed.
DEPOSIT ACCOUNT INFORMATION
5. Will my account numbers stay the same?
Yes. There will be no changes to your account numbers.
6. Will I continue to use my checks and deposit tickets?
You may continue to use your current checks and deposit tickets until your
supply is depleted.
FREQUENTLY ASKED QUESTIONS
7. Will my accounts change?
Yes. Your current deposit account type has been matched with the new
account that most closely resembles your existing account. To see how your
accounts will be affected on May 9, 2016, the new name or the account type
change in terms can be found further in this booklet.
You may find that your current account is no longer the best choice for you.
We welcome you to review other account solutions available from Park Sterling
Bank. If you believe that one of these account options would better meet your
banking needs, please contact your local bank representative after May 9, 2016.
8. Will my branch transactions process as they do today?
There will be no changes to the way your transactions process. You will
continue to have the convenience of same-day banking at your local banking
center in addition to other electronic channels.
9. How will transactions post to my checking
and savings accounts?
The first items that we pay are ATM withdrawals, debit card transactions,
and any checks cashed by our employees or that you have written to us. We
then pay any items that were submitted electronically, such as ACH items,
preauthorized automatic transfers, telephone-initiated transfers and any
other electronic transfers. Finally, we pay the remaining items based on check
numbering sequence; lower-sequenced check numbers are paid first.
10. Will I receive a new debit card?
Yes. By the end of April, you will receive a new Park Sterling Bank Debit
MasterCard® with chip technology. You can activate your new card at any
time after you receive it, but you will not be able to use it until May 9, 2016.
Please note: Your First Capital Debit Card will be deactivated on May 9, 2016
and you will not be able to use it. More information about your new Park
Sterling Debit MasterCard with chip technology will be sent to you along with
your card in a separate mailing.
If you have any questions or have not received your new card, please contact
our Card Services Department at 1-804-273-1250.
CONTINUED
5
11. What about my direct deposit and/or automatic draft
arrangement(s)?
All direct deposit and automatic draft arrangements, such as Social Security
benefits, payroll deposits and loan payments, made with your
account will be transferred automatically to our new system without any action
on your part. You will not need to make any changes to your current arrangements.
12. Will my statements change?
Yes. The format of all statements will have a different appearance. Over the
May 6 system integration weekend, we will produce statements for all customers,
which is why you may receive more than one statement in the month of May.
Please note: only one of those statements will incur normal service charges
(if applicable). The other statement will assess no service charges and is for
informational purposes only.
13. Will the statement date for my accounts change?
Yes. Customers that have a line of credit as overdraft protection on a checking
account will have a change in the statement cycle date. These line of credit
statements will be combined with the checking account statement on the 23rd
of each month.
We will mail all other monthly statements on the same date as current.
CERTIFICATES OF DEPOSIT (CDS) AND INDIVIDUAL
RETIREMENT ACCOUNTS (IRAS)
14. How often will I receive statements for my IRA accounts?
Each January, you will receive your annual fair market value IRA statement for
the prior year.
15. How will my CD interest be calculated?
Going forward, interest on your CD will be compounded daily and paid
periodically according to the terms and conditions of your account agreement.
16. Will my interest payment change on my CD or IRA?
Your current interest payment method will remain the same and will be paid on
the next scheduled payment date.
17. How do I renew my CD or IRA?
If your First Capital Bank CD or IRA is set to renew automatically, it will continue
to do so and will roll over at maturity to a Park Sterling Bank CD or IRA with a
similar term. You will also continue to receive a notice prior to maturity.
PERSONAL ONLINE BANKING
18. When is the last day I can log in to First Capital Bank’s
Online Banking?
You may continue to use First Capital Bank’s Online Banking until Friday, May 6,
at 3:00 PM.
You may begin using Park Sterling Bank’s Online Banking on Monday, May 9,
2016.
19. Will I have full Online Banking functionality through
May 6, 2016?
Yes, you will have all Online Banking capabilities other than the ability to use
the Bill Payment feature.
20. I am currently a First Capital Bank Online Banking customer.
Will I need to sign up again?
No, you will not need to sign up again. The first time you log in to Park Sterling
Bank’s Online Banking (www.parksterlingbank.com) on or after Monday, May
9, 2016, you will use your existing user name and your temporary password
which will be the last four digits of your Social Security Number. For assistance
with Online Banking Services, please contact us at (888) 411-8196.
21. When I log into my Personal Online Banking on May 9, 2016,
will I see my recent transaction history?
Park Sterling Bank will transfer the last 90 days of transaction history. We
recommend that you either print or download any additional history that you
may need by 3:00 PM on May 6, 2016.
CONTINUED
7
BUSINESS ONLINE BANKING
22. I currently use Business Online Banking. How will I access
my information online?
You may continue to use Online Banking until Friday, May 6, at 4:00 PM.
Park Sterling Bank offers two online banking solutions. Depending on your
company’s online banking needs, you will begin using either Navigator by Park
Sterling Bank or Online Banking, on May 9, 2016. If you will use Navigator, you
have already received communication from us regarding the transition.
NAVIGATOR BY PARK STERLING BANK
If you have received specific communication from us regarding Navigator
by Park Sterling Bank, please follow the directions included in those
communications to install and log into Navigator.
ONLINE BANKING
If you have not received specific communication from us regarding Navigator,
you will log into Online Banking at www.parksterlingbank.com, using your
current Business Online Banking Company ID as your User ID and the last four
digits of your company’s Tax Identification Number (TIN) as your
temporary password. For additional security, you will be prompted
to select a watermark image and set up three security questions to complete
the initial login.
If you need assistance in determining which online banking system you will
use, please feel free to contact your local branch or call Treasury Management
Client Support (TMCS) at (877) 840-8588.
23. When I log into my Business Online Banking on May 9, 2016,
will I see my recent transaction history?
Park Sterling Bank will transfer the last 90 days of transaction history. We
recommend that you either print or download any additional history that you
may need by 4:00 PM on May 6, 2016.
ELECTRONIC STATEMENTS — All Enrolled Customers
24. I currently use eStatements. How will I continue to receive
eStatements? Will my prior eStatements be available?
In order to continue receiving eStatements, please complete the online
enrollment through online banking. In order to receive historical eStatements
which will be available in mid-July 2016, please enroll in electronic statements
by July 8, 2016. Email communication will be sent once the historical
statements are available. If you wish to retain any historical statements, we
recommend that you print or download them prior to May 6, 2016.
For your convenience, you will accrue 18 months of eStatement history within
Park Sterling Bank’s Online Banking.
BILL PAY — All Enrolled Customers
25. I currently use Online Bill Pay. Will my payees and
payment history transfer to Park Sterling Bank?
Yes. All of your payees will transfer over during system conversion weekend.
Your current First Capital Bank Bill Pay will be available through May 1, 2016.
Park Sterling Bank Bill Pay will provide 6 months of bill payment history.
Should you need additional bill payment history, be sure to download this
prior to May 1st. After conversion, we encourage you to review all payee
information and bill payments that are set up.
26. How will my scheduled or recurring First Capital Bank
Bill Payments be processed after May 1, 2016?
All bill payments initiated through First Capital Bank Bill Pay will be paid as
scheduled. You may begin using Park Sterling Bank’s Bill Pay on May 9, 2016.
27. If I currently receive electronic bills “eBills” within First
Capital Bank’s Bill Pay rather than paper invoices in the mail,
will I automatically continue to receive eBills through Park
Sterling Bank’s Bill Pay?
No, eBills will not automatically continue to be sent through Park Sterling Bank’s
eBill. You will receive paper invoices in the mail from those payees until you
have registered for eBills with Park Sterling Bank.
QUICKEN OR QUICKBOOKS
28. If I use Quicken or QuickBooks, will my current information
still be available after the system conversion?
In order to retain your current information, you will need to download it
CONTINUED
9
in advance. Download instructions for the various versions of Quicken or
QuickBooks are available on both First Capital (www.1capitalbank.com) and
Park Sterling Bank’s (www.Parksterlingbank.com) websites. Transactions
must be downloaded before May 6, 2016. For your convenience, an email
notification will be sent with instructions for those users utilizing Quicken or
QuickBooks with First Capital Bank. If you have questions or need additional
assistance, please contact Online Support at (888) 411-8196.
TELEPHONE BANKING
29. Will I have access to Park Sterling Bank’s Telephone
Banking?
Yes, beginning May 9, you will have access to Park Sterling’s Telephone Banking.
This service will allow you to check current account balances, the status of
recently cleared checks and deposits, transfer funds between your Park Sterling
accounts, report your debit card lost or stolen and more.
Call our Customer Support Line at (855) 758-9086 and select the prompt for
account balance information. New callers are requested to establish a PIN
after entering your account number and complete Social Security Number.
You may also call our Customer Support Line at (855) 758-9086 for assistance
with inquiries regarding Online Banking, Online Bill Payment, Mobile Banking
& Debit Card support.
PERSONAL MOBILE BANKING
30. Will I still have access to my First Capital Bank mobile app?
No, your First Capital Bank mobile app will no longer be available as of
May 2, 2016, and you should delete the FCB Mobile app at that time.
Beginning Monday, May 9, 2016, please install the Park Sterling Bank
mobile app from the App Store or Google Play.
Use this app to view your Park Sterling personal accounts. In addition
to the mobile features you currently enjoy, you will also have access to
paying your bills using Picture Pay and increasing fraud prevention
through Debit Card On/Off.
CONTINUED
11
BUSINESS MOBILE BANKING
31. Will I still have access to my First Capital Bank Business
mobile app?
No, your First Capital Bank Business mobile app will no longer be available as of
May 6, 2016, and you should delete the FCB Business Mobile app at that time.
Beginning Monday, May 9, 2016, please install one of the Park Sterling Bank
Business mobile app(s) from the App Store or Google Play.
This app is specially designed to access your Park Sterling small
business accounts. Picture Pay and Debit Card On/Off are also features
of Park Sterling Business Banking Mobile. During enrollment, please
use your Social Security Number and not your business Tax ID Number.
If you have already received specific Navigator communications, please
download the Navigator Mobile app to enjoy full access to robust cash
management features. Use your Navigator credentials to enroll.
App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
OVERDRAFT PROTECTION
32. Will my current deposit sweep for overdraft protection
still be available?
If you currently use an automated transfer from another deposit account
to cover your overdraft, that service will continue and include a $5.00 sweep
fee per day a sweep was processed. Please be advised that the transaction
limitations associated with savings and money market accounts per
statement cycle will still be in effect.
33. Will my personal or business Overdraft Protection Line
of Credit change?
No. If you currently have an overdraft protection line of credit for your First
Capital Bank checking account, it will be converted automatically.
34. What other overdraft protection services does Park Sterling
Bank offer?
Park Sterling’s Basic Overdraft Service is a service we add to your checking
account to cover inadvertent overdrafts to a set limit, subject to the eligibility
criteria. With Basic Overdraft Service, we will, as a discretionary service and
not as a right or obligation guaranteed to you, strive to pay your reasonable
overdrafts when your account is in good standing and meeting eligibility, and
we reserve the right not to pay.
You have already received additional communication regarding this service.
For more details regarding this service, refer to our Basic Overdraft Service
Disclosures on page 29 for Personal Accounts or page 37 for Business Accounts.
HOME EQUITY LINE OF CREDIT (HELOC) AND
LOAN INFORMATION
35. Will I continue to receive credit for my loan payment the
same date as received?
Yes. Loan payments will be credited on the same date received unless your
payment is received on a weekend or holiday. Those payments will be posted
the next business day.
36. Where should I mail my loan payment?
All loan payments should be mailed to Park Sterling Bank, PO Box 2249,
Gastonia, NC 28053-2249, or you may continue to make your loan payments at
any convenient branch.
37. Will I receive a loan statement?
All customers will receive a monthly loan statement. Customers will notice
a slight difference in appearance, but the statement will contain the same
information you are accustomed to seeing.
38. Will my Loan Statement continue to be generated at the
same time each month?
Your Home Equity Line of Credit Statement will continue to be generated on
the same day each month. Your monthly Overdraft Protection Line of Credit
statement will be combined with your checking account statement and will
continue to be generated on the same cycle date as before. All other loan
statements will be generated 20 days before your next due date.
39. Will my loan account number change?
No, your loan number will remain the same.
CONTINUED
13
40. Will I receive new HELOC checks?
No, current checks will remain valid.
41. Will I continue to have access to my loan account via
Online Banking?
Yes. If you are currently an Online Banking user, you will continue to have
access to your loan accounts through Online Banking.
42. Whom do I contact if I have a question about my loan?
You can contact your local banker or you may contact our Loan Help Desk
by calling (800) 218-8619.
CREDIT CARDS
43. Will I receive a new Credit Card?
No. You may continue to use your current First Capital Credit Card,
however Park Sterling Bank will not service your card. For questions
regarding your First Capital Credit Card please contact 1-800-558-3424
Signature Card: 1-866-234-4691 Business Card: 1-866-552-8855 TDD:
1-866-352-6455 Online Account Access: myaccountaccess.com
Please contact your local Park Sterling Bank branch if you would like
to learn about credit card options from Park Sterling.
15
WEALTH MANAGEMENT
Wealth Management
As a Park Sterling Bank customer, you will have access to a wide assortment
of Wealth Management products to meet all your financial needs, such as:
• Financial Planning • Retirement Income Planning • Estate Planning • Tax Planning • Business Succession
• Intergenerational Wealth Transfer
• Risk Management
• Customized Credit Solutions
Securities offered through LPL Financial, member FINRA/SIPC. Insurance products
offered through LPL Financial or its licensed affiliates. Park Sterling Bank and
Park Sterling Investment Services are not registered broker/dealers and are not
affiliated with LPL Financial.
Not FDIC insured
Not Bank Guaranteed
May Lose Value
Not a Bank Deposit
Not Insured by Any Federal Government Agency
STERLING@WORK | ONLINE BANKING
Sterling@Work – a Financial Wellness
Program Offered to Local Employers
Employees of participating companies receive customized and unbiased financial
education, helpful cutting-edge technology, and more, designed to bring the personalized service of a community bank right to your workplace. Does your company
participate? Find out at the branch nearest you. See page 58 for a list of our locations
or visit www.parksterlingbank.com.
Online Banking
The Answer to secure banking, anytime you want.
No matter how complicated the questions or how sophisticated your need for
convenience and technology, Park Sterling is committed to offering the very latest in
online banking platforms that actually outperform most of the large national banks. Our
robust, agile technology is coupled with layered security methods to protect all your
Park Sterling accounts and your identity. With Park Sterling online banking, you can:
• Access all of your eligible Park Sterling
accounts — checking, savings, money
market, and loans — online.
• Check account balances and view
recent activity.
• Transfer money between accounts.
• Pay your bills.
• Access your online statements from the
last 18 months (from enrollment).
• Customize your own balance, deposit,
and withdrawal alerts by text or email.
• View all your financial accounts with
360° by Park Sterling Bank.
Send Money
The Answer for fast, easy money transfers.
Did you know you can use email to send money to just about anyone? We make it
easy. Recipients receive emailed instructions telling them how to retrieve their funds
online, saving a trip to the bank. It’s a great way to send money to kids at school, pay a
friend back for dinner, or send a cash gift. Small business owners can send and receive
payments from vendors and customers or pay their employees without the hassle of
cash or checks.
17
MOBILE BANKING
Mobile Banking
The Answer for banking on the fly.
Sometimes it’s hard to imagine how we survived before the mobile devices that offer
us so many remarkable conveniences and connections. Now, Park Sterling invites you to
be among the first to truly manage your money and accounts, right from your mobile
device. With Park Sterling’s free app, you can check balances, pay bills, and transfer funds
between accounts. Plus, our mobile app takes it up a notch above the others…
or three notches:
ONE: Pay any bill just by snapping its picture with Picture Pay.
TWO: Deposit checks easily by taking a photo with Remote Check Deposit.
THREE: Enhance the security of your debit card. Debit On/Off lets you turn it off between
transactions. No one can use your card until you turn it back on using our mobile app.
Picture Pay
The Answer to mobile bill paying. Take a picture. Pay a bill.
Now it’s a snap to pay bills from your iPhone®, iPad® or AndroidTM device with Park
Sterling’s Picture Pay. Just snap a picture of the bill and you can pay it on the spot.
There’s no need to enter the biller information or type in names, addresses, or long,
complicated account numbers. There’s no need to set up a Payee. You can use
Picture Pay for one-time payments as well as regularly scheduled payments.
For a fee, you can even rush the payment.
Mobile Deposits
The Answer to mobile deposits.
While there’s always someone at your Park Sterling branch who knows you and will
eagerly help you with the big stuff, there’s no need to go there just to make a deposit. So,
say goodbye to the drive-thru and ATM machine, because you can deposit most of your
checks directly from your smartphone. Just snap a picture of the check and we’ll deposit
the amount into your account. Follow the instructions here and check to see when funds
are available, usually within one business day (if deposit is made by 6PM EST).
Debit On/Off
The Answer for security. Debit Card On/Off.
Park Sterling is committed to outsmarting identity theft and card fraud. Our mobile
banking app equips you with a handy on/off switch that lets you disable your debit
card in between transactions … right from your mobile device.
360° BY PARK STERLING
360° by Park Sterling Bank
The Answer for streamlining all your financial accounts.
Easily manage your household budget with 360° by Park Sterling Bank. You can
view all your financial information, including credit cards and loans at Park Sterling
and other institutions, in one place through our secure online banking platform.
Track where you are spending your money and even set up budget goals to help
you achieve your financial dreams faster.
360° Mobile App
The Answer for a smarter view of your finances.
With the 360° app for your smartphone, managing your finances is even more
convenient. Easily aggregate all your accounts, including other banks and credit
cards, to get a 360° view of your finances and household budget. Automatically,
transactions are categorized into budgets and budgets are updated based on your
previous spending history. You can set up email alerts for low balances, large
deposits, if budgets are exceeded and more.
The 360° app is available for iPhone®, iPad® and AndroidTM
iPhone® and iPad® are registered trademarks of Apple, Inc.
Android is a trademark of Google, Inc.
19
PERSONAL ACCOUNT CHANGE IN TERMS
If Your Current
Account Is:
Your New
Account Is:
Interest Paid
Requirements to Waive
Monthly Service Charge
CHECKING ACCOUNTS
Bonus Checking (Personal)
Cash Back Checking
Classic Checking
Easy Checking
Free Checking without
Interest
Park 360
Checking
None
Reward 55 Checking
Prime
Checking
Earn interest
on daily
collected
balances
over $5001
Sterling Plus
Checking
Earn interest
on daily
collected
balances
over $2,5001
Capital Club Checking
FREE Checking with
Interest
Interest Counts Checking
The monthly fee is waived if one of the following
conditions are met per statement cycle:
• 10 debit card swipes (PIN or Signature) posted
and cleared OR;
• Direct deposits totaling $500 or more OR;
• $500 minimum daily balance OR;
• Age 23 or younger
• Must be 50 years of age or older
• No monthly maintenance fee
$20.00 monthly fee waived if one of the following
conditions are met per statement cycle:
• $2,500 minimum daily balance OR;
• $5,000 in Savings Account OR;
• $10,000 in IRA, Money Market or CD OR;
• $100,000 in wealth management assets
SAVINGS ACCOUNTS
Statement Savings
Sterling
Savings
Junior Savings
Sterling
Minor
Savings
Earn interest on
daily collected
balances of $500
and greater1
Paid Quarterly
Earn interest on
daily collected
balances of $500
and greater1
Paid Quarterly
Maintain a
daily balance of $500
None
MONEY MARKET ACCOUNTS
Money Market
Capital Club Money Market
Choice Money Market
Capital Performance
Money Market
Capital Reserve
Money Market
Sterling
Money
Market
Earn interest on
daily collected
balances
of $1,000
and greater1
Paid Monthly
The effective date of all account type changes is May 9, 2016.
1
Please ask about our current interest rates and tier structure.
Maintain a
daily balance of $1,000
ACCOUNTS AT A GLANCE
Monthly Service
Charge Information
$8.00
None
$20.00
$5.00
None
$15.00
Activity Fee
Account Benefits
None
• Online Banking
• Bill Pay
• Debit Card
• Unlimited Check Writing
• Check Images
• eStatement Available
• Mobile Banking
• Access to 360° by Park Sterling Bank
None
• Online Banking
• Bill Pay
• Debit Card
• Check Images
• Mobile Banking
• One order of select wallet-style checks annually (or
$5.00 off your choice of HarlandClarke checks)
None
• Online Banking
• Bill Pay
• Debit Card
• Check Images
• Mobile Banking
• One order of select wallet-style checks annually (or
$5.00 off your choice of HarlandClarke checks)
• No Surcharge Fee for ATM Transactions at non Park
Sterling Bank owned ATM
• SterlingOptions available at No Charge***
Excessive Transaction
Fee ($5.00 per item)
over the permissible
allowed transactions
per account terms
per account terms
per account terms
• Online Banking
• eStatements Available
• Unlimited ATM and in branch withdrawals
• Online Banking
• Unlimited ATM and in branch withdrawals
• Online Banking
• Check Images
• Unlimited ATM and in-branch withdrawals
***SterlingOptions (This service includes benefits for Sterling Plus Checking product only. Refer to page 25 for more details.)
Also, see the Fee Schedule on page 40 for other miscellaneous charges that may apply to your account(s)
21
Personal Checking
Truth In Savings Disclosure
SterlingPlus Checking
Enjoy unlimited transactions, earn interest, and avoid a monthly fee by maintaining a specified
minimum balance.
ACCOUNT TERMS:
• $2,500 Opening Deposit
• Check images included with all statements
• Earn Interest
• Park Sterling ATM/Debit Card
• No Surcharge Fee for ATM Transactions at non
• Online Banking
Park Sterling Bank owned ATM
• Bill Pay
• One order of select wallet-style checks annually
• eStatements
(or $5.00 off your choice of HarlandClarke checks)
• Mobile Banking
• Eligible for SterlingOptions Package at no charge
(refer to page 25 for additional details)
The interest rate and annual percentage yield stated below are accurate as of May 9, 2016. If you
would like more current rate and yield information, please call your local branch. This disclosure
contains the rules which govern your deposit account.
COMPOUNDING AND CREDITING:
• Interest will be compounded daily.
• Interest will be paid monthly.
• If you close your account before interest is credited, you will not receive the accrued interest.
BALANCE COMPUTATION METHOD:
We use the Daily Balance Method to calculate the interest on your account. This method
applies a daily periodic rate to the principal in the account each day.
VARIABLE RATE:
• The interest rate and annual percentage yield for your account depend upon the applicable
rate tier. The interest rate and annual percentage yield for these tiers may change.
• At our discretion, we may change the interest rate on your account.
MINIMUM BALANCE REQUIREMENTS:
• To avoid imposition of the $20.00 monthly service charge, you must meet one of the following
requirements:
• Maintain a minimum daily balance of $2,500 in the account each day of the monthly
statement cycle OR
• Maintain a minimum daily balance of at least $5,000 in a Sterling Savings account OR
• Maintain a minimum daily balance of at least $10,000 in a Sterling Money Market account,
an IRA account, or a Certificate of Deposit OR
• Maintain a minimum daily balance of at least $100,000 in Park Sterling Wealth Management
Assets.
• To obtain the annual percentage yield (APY) disclosed, you must maintain a minimum balance
of $2,500 in the account each day.
RATE TIERS for converting FREE Checking with Interest:
• Balance range $0 – $2,499.99: Rate 0.00%; APY 0.00%
• Balance range $2,500.00 and greater: Rate 0.02%; APY 0.02%
PERSONAL CHECKING TRUTH IN SAVINGS DISCLOSURE
RATE TIERS for converting Capital Club Checking:
• Balance range $0.01 - $2,499.99:
Rate 0.00%; APY 0.00%
RATE TIERS for converting Interest Counts Checking:
• Balance range $0.01 - $14,999.99: Rate 2.00%; APY 2.02%
• Balance range $15,000 and greater: Rate 0.25%; APY 0.25%
ACCRUAL OF INTEREST ON NONCASH DEPOSITS:
Interest begins to accrue no later than the business day we receive credit for the deposit of
noncash items (for example, checks).
Prime Checking
Enjoy some of the privileges that come with age. If you are 50 or older, you qualify for our Prime
Checking Account.
ACCOUNT TERMS:
• $100 Opening Deposit
• No Monthly Maintenance Fee
• Earn Interest
• One order of select wallet-style checks annually
(or $5.00 off your choice of HarlandClarke checks)
• Online Banking
• Mobile Banking
• eStatements
• Bill Pay
The interest rate and annual percentage yield stated below are accurate as of May 9, 2016. If you
would like more current rate and yield information, please call your local branch. This disclosure
contains the rules which govern your deposit account.
We use the Daily Balance Method to calculate the interest on your account. This method applies
a daily periodic rate to the principal in the account each day.
VARIABLE RATE:
• To obtain the annual percentage yield (APY) disclosed, you must maintain a minimum
daily balance of $500 in the account each day.
RATE TIERS:
• Balance range $0 – $499.99: • Balance range $500.00 and greater: Rate 0.00%; APY 0.00%
Rate 0.02%; APY 0.02%
Interest begins to accrue no later than the business day we receive credit for the deposit
of noncash items (for example, checks).
23
Personal Checking Truth in Savings Disclosure Continued
Park 360 Checking
Park 360 Checking is a simple, easy-to-use account that gives you all the features you need
to manage your money without the fees.
ACCOUNT TERMS:
• eStatements
• Online Banking
• Bill Pay
• Mobile Banking
$8.00 Monthly fee waived if one of the following conditions are met per statement cycle:
10 debit card swipes (PIN or Signature) posted and cleared OR;
Direct deposits totaling $500 or more OR;
$500 minimum daily balance OR;
Age 23 or younger
STERLING OPTIONS
SterlingOptions
This service includes benefits for Sterling Plus Checking product only.
Registration and activation required. Contact your local branch for easy
activation instructions
Identity Fraud Expense Reimbursement Coverage¹
Receive up to $5,000 to help pay expenses, clear your name and repair damaged credit, should
you become the victim of identity fraud.
Comprehensive Identity Theft Resolution Services
Should you suffer identity theft, your very own fraud resolution specialist will help you every
step of the way until your credit and identity are completely restored.
3-in-1 Credit File Monitoring
Monitors your Equifax, Experian and TransUnion credit files daily, and automatically alerts you if
key changes occur.
3-in-1 Credit Report
Request a free, updated credit report every 90 days or upon receipt of alert. Each new report
includes an updated single bureau credit score.
Debit and Credit Card Registration
Register your credit, debit and ATM cards and have peace of mind knowing you can call one
toll-free number to cancel and request replacement cards – and your liability is limited – should
your cards become lost or stolen.
Entertainment and Travel Discounts
The SaversGuide® Directory lists thousands of hotels and restaurants where you can obtain
great discounts just by showing your SaversGuide® Membership Card. The directory also
contains discounts to movie theaters and money-saving coupons from
top national merchants across the country. Members can use their SaversGuide® Directory or
redeem and print coupons online or access discounts from their smartphone.
Cash Back Member Rewards
Start receiving Cash Back Member Rewards today! You can earn 10% cash back on your
everyday purchases – such as groceries, household supplies, entertainment. Save your receipts
and submit quarterly for cash back rewards. You are eligible to submit receipts totaling up to
$100 each quarter for a total cash back of up to $10/quarter or up to $40/annually. Terms and
Conditions apply.
Special Insurance Program Notes: The descriptions herein are summaries only. They do not include all
terms, conditions and exclusions of the policies described. Please refer to the actual policies for complete
details of coverage and exclusions. Insurance is offered through the company named on the certificate of
insurance.
1
Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American
International Group, Inc. (AIG). The description herein is a summary and intended for informational purposes
only and does not include all terms, conditions and exclusions of the policies described. Please refer to
the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all
jurisdictions.
Insurance product is not insured by FDIC or any Federal Government Agency; not a deposit of or
guaranteed by the bank or any bank affiliate.
25
Savings Account Truth in
Savings Disclosure
Sterling Savings and Minor Savings
Sterling Savings is perfect for anyone wanting to save. It’s easy to open. Whatever your
savings goal may be, Park Sterling Bank can help you reach it.
ACCOUNT TERMS:
• Online Banking
• $500 Opening Deposit/ $0 if younger than the age of 18
• eStatements
• Earns Interest
The interest rate and annual percentage yield stated below are accurate as of May 9, 2016.
If you would like more current rate and yield information, please call your local branch. This
disclosure contains the rules which govern your deposit account.
VARIABLE RATE:
• A service charge of $5.00 will be imposed if the balance in the account falls below $500 any day
of the month. (Note: Minor Savings does not incur a fee.)
• To obtain the annual percentage yield (APY) disclosed, you must maintain a minimum balance
of $500 in the account each day.
RATE TIERS:
• Balance range $0 – $499.99:
• Balance range $500.00 and greater:
Rate 0.00%; APY 0.00%
Rate 0.05%; APY 0.05%
• Interest will be compounded daily. • Interest will be paid quarterly.
TRANSACTION LIMITATIONS:
• You may only make six (6) transfers or withdrawals during any monthly cycle for the purpose of
transferring funds to another account or making third-party payments by means of a check, draft,
debit card, pre-authorized or automatic transfer, telephonic transfer, online banking or similar order.
Important Notice: Savings accounts are limited-transaction accounts and are subject
to Regulation D. Excessive withdrawals over the limit may result in fees, account closure,
change of account type, termination of transfer capability or other remedial action.
• A $5.00 per item fee for excess withdrawals or transfers per monthly cycle will be imposed.
SAVINGS ACCOUNT TRUTH IN SAVING DISCLOSURE
Sterling Money Market
A Sterling Money Market offers tiered interest rates and easy access to your money
when you need it.
ACCOUNT TERMS:
• $1,000 Opening Deposit • Online Banking
• Make additional deposits at any time • eStatements
• Check images included with all statements • Unlimited ATM and in-branch withdrawals
• Tiered interest rates so you can earn more as your balance rises
The interest rate and annual percentage yield stated below are accurate as of May 9, 2016.
If you would like more current rate and yield information, please call your local branch.
This disclosure contains the rules which govern your deposit account.
VARIABLE RATE:
• A service charge of $15.00 will be imposed every month if the balance in the account falls
below $1,000 any day of the monthly statement cycle.
• To obtain the annual percentage yield (APY) disclosed, you must maintain a minimum
balance of $0.01 in the account each day.
RATE TIERS for converting Capital Club Money Market, Capital Performance Money
Market and Choice Money Market:
• Balance range $0.01 – $9,999.99: Rate 0.20%; APY 0.20%
• Balance range $10,000 and greater:
Rate 0.35%; APY 0.35%
RATE TIERS for converting Money Market:
• Balance range $10,000.00 – $19,999.99: Rate 0.25%; APY 0.25%
RATE TIERS for converting Capital Reserve Money Market:
• Balance $0.01 and greater:
Rate 0.35%; APY 0.35%
CONTINUED
27
Savings Account Truth in Savings Disclosure
Continued
TRANSACTION LIMITATIONS:
• You may only make six (6) transfers from your account each monthly cycle by checks
to third parties and draft, debit card or similar order payable to third parties.
• Unlimited ATM and in-branch withdrawals
Important Notice: Money Market accounts are limited-transaction accounts and are subject
• A $10.00 per item fee for excess withdrawals per monthly statement cycle will be imposed.
Certificates of Deposit
Park Sterling CDs offer competitive rates and terms. Contact your local branch to learn
more about the variety of options available to our clients.
EARLY WITHDRAWAL PENALTIES
For all Certificates of Deposit and IRA Certificates of Deposit maturing on or after May 9, 2016,
the new early withdrawal penalty shall be as follows:
Term 90 days or less
91 days through 11 months
12 months through 23 months
24 months or greater
Penalty
30 days’ interest
90 days’ interest
180 days’ interest
365 days’ interest
The penalty may be calculated at the rate paid on the deposit. The penalty is calculated
as a forfeiture of part of the interest that has been or would be earned on the account.
It applies whether or not the interest has been earned. In other words, if the account has
not yet earned enough interest or if the interest has already paid, the penalty will be
deducted from the principal.
Health Savings Accounts
Health Savings Accounts (HSAs) are individual savings accounts that you can use to pay
for qualified health care costs tax-free. Plus, any unused funds roll over from year to year
and continue to earn interest tax-free. Consult your tax advisor.
An HSA:
• Reduces insurance premiums paid by you and your family.
• Saves you state, federal and FICA taxes.
• Rolls over from year to year.
• Earns interest tax-free.
• Remains with you after retirement.
BASIC OVERDRAFT SERVICE DISCLOSURE FOR PERSONAL ACCOUNTS
Basic Overdraft Service Disclosure
for Personal Accounts
What is the “Basic Overdraft Service”?
Basic Overdraft Service is a service we add to your checking account to cover inadvertent
overdrafts to a set limit, subject to the eligibility criteria as explained below. With Basic Overdraft
Service, we will, as a discretionary service and not as a right or obligation guaranteed to you,
strive to pay your reasonable overdrafts when your account is in good standing and meeting
eligibility, and we reserve the right not to pay.
Good standing includes the following criteria:
• Age of account • Deposit patterns
• Number of deposits • Repayment patterns
• Dollar amount of deposits • Overdraft Activity
For example, we typically do not pay overdrafts if your account is not in good standing, or you
are not making regular deposits, or you have too many overdrafts. When we pay overdraft
items for you, you will be charged our normal overdraft fee, currently $36.00, for each item
that is presented. Both the amount of the overdraft items and all applicable fees, including but
not limited to the $36.00, overdraft fees, are included in this limit. The amount of any overdraft
including overdraft and returned item fees that you owe shall be due and payable upon
demand, but if no demand is made, no later than 30 calendar days after the creation of the
overdraft. All deposits to overdrawn accounts are applied to the negative balance.
ELIGIBILITY
No application is required for our Basic Overdraft Service; eligibility is at the sole discretion
of the Bank and is based on you managing your checking account in a responsible manner.
NON-ELIGIBLE ACCOUNT TYPES
• Estate accounts • Public Fund accounts • IOLTA accounts
• Minor accounts
SUSPENSION/REVOCATION
Your Basic Overdraft Service may be suspended or permanently removed
based on the following criteria:
• Your account type is not eligible.
• You are more than 30 days past due on any Bank loan or delinquent on
any other obligation to the Bank.
• You are subject to any legal or administrative orders, levy, or are currently
party in a bankruptcy proceeding.
• Your account is being reviewed for fraudulent activity or transactions.
• The primary account owner is younger than 18 years old.
• A ChexSystems or other negative indicator has been reported to us.
• You have an account that has been opened less than 30 days.
• You have an outstanding balance on an Overdraft Repayment Plan.
• Your account is classified as inactive.
• You have an unresolved prior loss with the Bank.
• We do not have a valid address for you.
29
CONTINUED
Basic Overdraft Service Disclosure for Personal Accounts
Continued
TRANSACTIONS COVERED
Basic Overdraft Service will be available for all checks written, in-person withdrawals, ACH
transactions, preauthorized automatic transfers, internet banking, mobile banking and
telephone banking. Basic Overdraft Service will not be available for ATM and everyday debit
card transactions unless you authorize the bank by completing an ATM/Debit Card Consent
Form.
NOTE: If you have consented to Basic Overdraft Service for ATM transactions, please verify your
balance before initiating an ATM cash withdrawal. All overdrafts will be subject to our $36.00
overdraft fee for each withdrawal until the account returns to a positive balance.
OPT OUT
It is important for you to consider that by opting out of this service without some other form
of overdraft plan such as an account transfer or line of credit (which is offered to qualified
accounts) you are instructing us to return unpaid all items presented against insufficient funds.
If you opt out, you will still be charged our $36.00 returned item fee. You have the option to
have this service removed at any time by writing us at Park Sterling Bank, PO Box 2249, Gastonia,
NC 28053-2249 or contact your local Park Sterling Bank office.
PAYMENT ORDER OF ITEMS
The order in which items are presented may affect the total fees assessed to your account. The
first items that we pay are ATM withdrawals, debit card transactions, and any checks cashed
by our employees or that you have written to us. We then pay any items that were submitted
electronically, such as ACH items, preauthorized automatic transfers, telephone-initiated
transfers and any other electronic transfers. Finally, we pay the remaining items based on check
numbering sequence; lower sequenced check numbers are paid first.
NOTE: Please be aware that holds placed on your account for pending electronic transactions,
such as hotel or rental car deposits, reduce your available balance and may cause your account
to become overdrawn.
EXCESSIVE USE
We monitor accounts for chronic or excessive use. If you overdraw your account more than six
times in a rolling twelve-month period, you will be contacted to discuss alternatives and/or
continued use of Basic Overdraft Service.
FINANCIAL EDUCATION
The Bank believes that financial literacy and education helps consumers make informed
decisions. Heightened awareness of personal financial responsibility helps consumers realize
the benefits of responsible money management, understanding the credit process and the
availability of help if problems occur. www.MyMoney.gov is the federal government’s website
that serves as the one-stop for federal financial literacy and education programs, grants and
other information. To request a personal financial toolkit, call (888)-MyMoney.
ACCOUNT AGREEMENT
Your account agreement describes the duties, obligations, and rights of depositors, authorized
signatories and the Bank with regard to your deposit accounts. That account agreement is
30
BASIC OVERDRAFT SERVICE DISCLOSURE FOR PERSONAL ACCOUNTS
incorporated herein for all purposes as if it were set forth verbatim as to matters not directly
addressed by this disclosure. Your account agreement and this disclosure shall be construed
so as to minimize conflicts between them.
REMEDY
You and the Bank agree that the exclusive remedy and forum for all disputes arising out of the
Basic Overdraft Service or your or Bank’s performance thereunder, except for matters you or the
Bank take to small claims court, is arbitration by an independent arbitrator pursuant to the
applicable rules of the American Arbitration Association, except as prohibited by law.
WAIVER
The Bank’s forbearance from, or delay in, exercising any of the Bank’s rights, remedies, privileges,
or right to insist on your strict performance of any provisions of your account agreement, this
Basic Overdraft Service disclosure, or any other provision related to your account shall not be
construed to be a current or future waiver of the Bank’s rights, remedies or privileges.
EFFECTIVE DATE
All information listed in this disclosure is effective as of May 9, 2016.
If you are uncertain of your current opt-in or opt-out status, please contact your local branch.
31
BUSINESS ACCOUNT CHANGE IN TERMS
If Your Current
Account Is:
Your New
Account Is:
Interest Paid
Daily Minimum
Balance to Avoid Monthly
Service Charge
Monthly Service
Charge
Information
CHECKING ACCOUNTS
Small Business
Checking
Business
Checking
None
$500
$8.00
Bonus
(Business
Checking)
Small
Business Interest
Checking
Balance of
$500 and
greater earns
interest
$500
$10.00
IOLTA Account
IOLTA
Yes
None
None
Business
Checking
(Analysis)
Sterling
Commercial
Checking
None
Based on monthly
activity and average
available balances
$15.00
Non-Profit
Checking
Small Non-Profit
Checking
None
None
None
Balance of
$500 and greater
earns interest.
Paid quarterly
Maintain a
daily balance of $500
$5.00
SAVINGS ACCOUNTS
Business
Savings
Sterling
Savings
BUSINESS MONEY MARKET ACCOUNTS
Business Savings
Money Market
Sterling Business
Money Market
Balance of
$1,000 and greater
earns interest
Paid Monthly
Maintain a
daily balance of $1,000
$15.00
BUSINESS ACCOUNTS AT A GLANCE
Activity Fee
• 500 Monthly Transactions allowed (debits/credits/
items deposited); $.35 each excess transaction
• Up to $10,000 in coin/currency deposited or
purchased/month at no charge; $.15/$100 thereafter
• Prime + 3% Uncollected funds rate
None
Account Benefits
• Online Banking
• Debit Card
• Mobile Banking
• Bill Pay
• Check Images
• No Surcharge Fee for 3 ATM Transactions at
non Park Sterling Bank owned ATM
• Online Banking
• Debit Card
• Mobile Banking
• Bill Pay
• Check Images
• Online Banking
• Check Images
• Mobile Banking
• Interest paid to SC, NC, GA & VA Bar Foundation,
as applicable
• Deposits (per deposit) $0.50
• Items deposited (per item) $.11
• Checks paid (per item) $0.19
• Online Banking
• Bill Pay
• Debit Card
• Check Images
• Mobile Banking
• Analysis account with earnings credit
based on the following tiers:
$0 – $24,999
$25,000 – $99,999
>$100,000
• Online Banking
• Debit Card
• Mobile Banking
Excessive Transaction Fee ($5.00 per item) over the
permissible allowed transactions per account terms
Excessive Transaction Fee ($10.00 per item) over the
permissible allowed transactions per account terms
• Bill Pay
• Check Images
• Online Banking
• Online Banking
33
Business Checking Options
Business Checking
FEATURES:
• $500 Minimum Balance Requirement
• $8.00 Monthly Service Charge if balance
not maintained
• 500 Monthly Transactions allowed
(debits/credits/items deposited);
$.35 each excess transaction
• Up to $10,000 in coin/currency deposited
or purchased per month at no charge;
$.15 per $100 thereafter
•
•
•
•
•
•
Online Banking
Bill Pay
Mobile Banking
eStatements
Park Sterling Bank Debit Card
No Surcharge Fee for 3 ATM Transactions
at non Park Sterling Bank owned ATM
• No interest paid
Small Non-Profit Checking
FEATURES:
•
•
•
•
$100 Opening Deposit
$0 Minimum Balance Requirement
$0 Monthly Service Charge
500 Monthly Transactions allowed
•
•
•
•
•
•
Online Banking
Bill Pay
Mobile Banking
eStatements
No interest paid
•
•
•
•
•
•
Online Banking
Bill Pay
Mobile Banking
eStatements
No interest paid
Sterling Commercial Checking
FEATURES:
• Monthly Service Charge is based on
monthly activity and average available
balance
BUSINESS CHECKING OPTIONS
Sterling Commercial Interest Checking
FEATURES:
Monthly Service Charge is based on monthly
activity and average available balance
• Interest is paid monthly on balances in
excess of required compensating balance
• Tiered interest rate
•
•
•
•
•
Online Banking
Bill Pay
Mobile Banking
eStatements
RATE TIERS:
• Balance range $0 – 249,999.99
• Balance range $250,000 – 999,999.99
• Balance range $1MM – $4,999,999.99
• Balance range $5MM and over
Small Business Interest Checking
FEATURES:
• $500 Minimum Balance
• $10.00 Monthly Service Charge
if balance not maintained
• 250 Monthly Transactions allowed
RATE TIERS:
• Balance range $0 – $499.99
• Interest paid on balances above $500
• Online Banking
• Bill Pay
• Mobile Banking
• eStatements
• Park Sterling Bank Debit Card
• Balance range $500.00 and greater
IOLTA
FEATURES:
• $0 Monthly Service Charge
• Interest paid to GA, NC, SC, or
VA Bar Foundation, as applicable
UNLAWFUL INTERNET GAMBLING ENFORCEMENT ACT (UIGEA) If you are a commercial customer, you certify that you are not now
engaged in, and during the life of this Agreement will not engage in, any activity or business that is unlawful under the Unlawful
Internet Gambling Enforcement Act of 2006, 31 USC 5361, et seq., (the “UIGEA”). You may not use your Account or any other service we
offer to receive any funds, credit, instrument or proceeds that arise out of a business that is unlawful under the UIGEA. You agree that
if anyone asks us to process a transaction that we believe is restricted under the UIGEA, we may block the transaction and take any
other action we deem to be reasonable under the UIGEA and this Agreement.
35
Business Savings Information
Sterling Savings
FEATURES:
• Tiered Interest Rates
• $5.00 per month Monthly Service Charge if balance falls below $500
TRANSACTION LIMITATIONS
• You may only make six (6) transfers or withdrawals during any monthly cycle for the purpose
of transferring funds to another account or making third-party payments by means of a
check, draft, debit card, pre-authorized or automatic transfer, telephonic transfer, online
banking or similar order.
Important Notice: Savings accounts are limited-transaction accounts and are subject to
Regulation D. Excessive withdrawals over the limit may result in fees, account closure,
• A $5.00 per item fee for excess withdrawals per monthly statement cycle will be imposed
RATE TIERS:
• Balance range $0 – $499.99: • Balance range $500.00 and greater: Rate 0.00%; APY 0.00%
Rate 0.05%; APY 0.05%
Sterling Business Money Market
FEATURES:
•
•
•
•
•
$1,000 Opening Deposit
$1,000 Minimum Balance Requirement
Tiered Interest Rates
$15.00 per month Monthly Service Charge if balance falls below $1,000
You may only make six (6) withdrawals from your account each monthly cycle by
checks to third parties and draft, debit card or similar order payable to third parties
Important Notice: Money Market accounts are limited-transaction accounts and are subject
• A $10.00 per item fee for excess withdrawals per monthly statement cycle will be imposed
RATE TIERS for converting Business Money Market:
• Balance range $10,000.00 – $19,999.99: Rate 0.25%; APY 0.25%
BASIC OVERDRAFT SERVICE FOR BUSINESS ACCOUNTS
Basic Overdraft Service Disclosure
For Business Accounts
Basic Overdraft Service is a service we add to your checking account to cover inadvertent
overdrafts to a set limit, subject to the eligibility criteria as explained below. With Basic Overdraft
Service, we will, as a discretionary service and not as a right or obligation guaranteed to you,
strive to pay your reasonable overdrafts when your account is in good standing and meeting
eligibility, and we reserve the right not to pay.
For example, we typically do not pay overdrafts if your account is not in good standing, or you
are not making regular deposits, or you have too many overdrafts. When we pay overdraft items
for you, you will be charged our normal overdraft fee, currently $36.00, for each item that is
presented. All deposits to overdrawn accounts are applied to the negative balance.
ELIGIBILITY
No application is required for our Basic Overdraft Service; eligibility is at the sole discretion of
the Bank and is based on you managing your checking account in a responsible manner.
NON-ELIGIBLE ACCOUNT TYPES
• IOLTA accounts
• Public Fund accounts
SUSPENSION/REVOCATION
Your Basic Overdraft Service may be suspended or permanently removed
based on the following criteria:
• Your account type is not eligible.
• You are more than 30 days past due on any Bank loan or delinquent on any
other obligation to the Bank.
• You are subject to any legal or administrative orders, levy, or are currently a party in a
bankruptcy proceeding.
• A ChexSystems or other negative indicator has been reported to us.
• You have an account that has been opened less than 30 days.
• You have an outstanding balance on an Overdraft Repayment Plan.
• Your account is classified as inactive.
• You have an unresolved prior loss with the Bank.
• We do not have a valid address for you.
TRANSACTIONS COVERED
Basic Overdraft Service will be available for all checks written, in-person withdrawals, ACH
transactions, ATM transactions, everyday debit card transactions, preauthorized automatic
transfers, online banking transactions, mobile banking transactions and telephone banking
transactions.
You may elect to exclude or opt out of ATM and everyday debit card transactions at any time
by writing us at Park Sterling Bank, PO Box 2249, Gastonia, NC 28053-2249 or contacting your
local Park Sterling office.
CONTINUED
37
Basic Overdraft Service Disclosure for Business Accounts
Continued
The overdraft and returned item fees of $36.00 will apply to your account based upon the type
of transaction. If you have multiple overdrafts on a given day, we may honor any one or more
and return the others in any order. Multiple overdraft or returned item fees can be charged
against your account per day on these occasions.
NOTE: Please verify your balance before writing a check, initiating an ATM cash withdrawal or debit card
purchase. All overdrafts will be subject to our overdraft fee ($36.00) for each overdraft item. Items returned
as unpaid will be subject to our returned item fee ($36.00) until the account returns to a positive balance.
ACCOUNT BALANCE
You are in the best position to ensure that your account has sufficient funds to cover any check
or other debit by maintaining an accurate and current record of your deposits and withdrawals.
You have the ability to confirm your current and available account balances through any Park
Sterling Bank ATM, Telephone Banking, Online Banking, Mobile Banking or by contacting
any branch prior to writing a check, withdrawing cash, or initiating any electronic or debit
transaction. Current and available balances do not include outstanding checks or debits not
yet submitted to the Bank.
The Bank is not responsible for notifying you prior to incurring an overdraft, overdraft fee, or
returned item fee. Once you are notified that your account is overdrawn, you agree to immediately
repay the Bank or to deposit sufficient funds to cover the overdraft and all related fees.
OPT OUT
This is an expensive way of handling your account, and you have the option to have this service
removed (opt out of participating) at any time by writing us at Park Sterling Bank, PO Box 2249,
Gastonia, NC 28053-2249 or contacting your local Park Sterling office.
It is important for you to consider that by opting out of this service without some other form of
overdraft protection plan the Bank offers, such as an automatic transfer link to another deposit
account (such as a savings) or a line of credit (which is offered to qualified accounts), items
presented against insufficient funds will be returned as unpaid or transactions may be declined.
With your opt-out election from this service, our $36.00 returned item fee will be charged for
each item returned as unpaid. To learn more, ask us about these overdraft protection plans
which may be less expensive for you.
PAYMENT ORDER OF ITEMS
The order in which items are presented may affect the total fees assessed to your account.
The first items that we pay are ATM withdrawals, debit card transactions, and any checks cashed
by our employees or that you have written to us. We then pay any items that were submitted
electronically, such as ACH items, preauthorized automatic transfers, telephone-initiated
transfers and any other electronic transfers. Finally, we pay the remaining items based on
check numbering sequence; lower sequenced check numbers are paid first.
NOTE: Please be aware that holds placed on your account for pending electronic transactions, such
as hotel or rental car deposits, reduce your available balance and may cause your account to become
overdrawn.
BASIC OVERDRAFT SERVICE FOR BUSINESS ACCOUNTS
EXCESSIVE USE
We monitor customer accounts for chronic or excessive use. If you overdraw your account more
than six times in a rolling twelve-month period, you will be contacted to discuss alternatives
and/or continued use of Basic Overdraft Service.
ACCOUNT AGREEMENT
Your account agreement describes the duties, obligations, and rights of depositors, authorized
signatories and the Bank with regard to your deposit accounts. That account agreement is
incorporated herein for all purposes as if it were set forth verbatim as to matters not directly
addressed by this disclosure. Your account agreement and this disclosure shall be construed so
as to minimize conflicts between them.
REMEDY
You and the Bank agree that the exclusive remedy and forum for all disputes arising out of the
Basic Overdraft Service or your or Bank’s performance thereunder, except for matters you or
the Bank take to small claims court, is arbitration by an independent arbitrator pursuant to the
applicable rules of the American Arbitration Association, except as prohibited by law.
WAIVER
The Bank’s forbearance from, or delay in, exercising any of the Bank’s rights, remedies, privileges,
or right to insist on your strict performance of any provisions of your account agreement, this
Basic Overdraft Service disclosure, or any other provision related to your account shall not be
construed to be a current or future waiver of the Bank’s rights, remedies or privileges.
EFFECTIVE DATE
All information listed in this disclosure is effective as of May 9, 2016.
Other Business Services
Deposit Solutions
FEATURES:
• Remote Deposit Capture
• ACH Collections
• Merchant Bankcard Services
• Lockbox Services
Payment Solutions
FEATURES:
• ACH Payments
• Positive Pay Services
• Account Reconciliation Services
• Flex-Pay Payroll Services
Online Solutions
FEATURES:
• Navigator online/mobile banking suite
• Unmatched online security through
NavSecure
• Online Wire Transfers and Stop Payments
• ACH Origination and Positive Pay
•
•
•
•
39
Full audit reporting
Navigator Bill Payment Service
Custom balance reporting
Detailed Transaction History
FEE SCHEDULES
Personal and Business Fee Schedule
ServiceFee
ServiceFee
Account Balancing $ 25.00
per hour, 1-hour min
ATM/Debit Card Replacement $ 5.00
Charge-Off Collection $ 35.00
Check Cashing Fee
for Non-Customers, on us checks $ 5.00
Collection Item, domestic $ 20.00
Collection Item, foreign $ 50.00
Commercial Night Deposit $ 1.50
per deposit
Copies of Non-bank document $0.25
per copy
Deposit Correction Fee $ 5.00
Deposit Verification $ 25.00
Deposited Returned Item
— Chargeback $ 6.00
— Special Handling, per month $ 10.00
Dormant Account Charge* $ 5.00
per statement cycle
Duplicate Statement Fee $5.00
Early Closure Fee $ 25.00
account closed within 6 months of opening
Excessive transactions over the permissible
allowed transactions per account terms
per item
— Money Market
$ 10.00
— Savings
$ 5.00
Foreign Check Fee
$10.00
Inactivity Fee
$ 5.00
balance less than $30.00,
no activity in 6months
IRA Transfer Fee
$ 40.00
outgoing with no relationship
Money Service Business
$250.00
Service Fee (per month)
Official Check
— Customer $ 6.00
— Non-Customer, check exchange $ 10.00
Overdraft Item Fee** $ 36.00
Overdraft Deposit Transfer $ 5.00
auto-transfer from another account
Paper Statement Fee $5.00
(in addition to electronic statement)
Research, per hour, 1-hour minimum $ 30.00
Returned Item Fee** $ 36.00
Statement copy, $ 5.00
(per month requested)
Statement Hold Fee $ 5.00
per month, statement held
at branch per customer’s request
Stop Payment Item Fee
— In Branch, Telephone Banking,
or By Phone
$ 36.00
— Online Banking
$ 16.00
Tax Levies/Garnishments
or Legal Processing $ 100.00
Wire Transfers, domestic
— Customer Incoming $ 15.00
— Customer Outgoing $ 18.00
Wire Transfers, international
— Customer Incoming $ 25.00
— Customer Outgoing $ 50.00
Wire Transfers, online
— business customers only $ 10.00
Zipper Bags (non-locking, each) $ 5.00
* Fee will be assessed if no activity or contact with us for the period of 12 months for checking accounts
and 36 months for savings accounts.
**Applies to items that may be created by check, in-person withdrawal, ATM withdrawal or other electronic
means where there are insufficient funds on deposit to cover.
Safe Deposit Box Fees
2 x 5
3 x 5
$20.00 5 x 5 $ 50.00
$ 40.00 5 x 9 $ 70.00
Not all sizes are available in all offices
3 x10 $ 60.00 5 x10 $ 75.00
4 x 21 $ 45.00 6 x10 $ 80.00
Lost Key $50.00
7x10
9 x 9
Box Drilling $125.00
$ 85.00 9 x 21 $ 75.00
$ 90.00 10 x10$100.00
TERMS AND CONDITIONS
Terms and Conditions
Agreement. This document, along with any other documents we give you pertaining to your
account(s), is a contract that establishes rules which control your account(s) with us. Please read this
carefully and retain it for future reference. If you sign the signature card or open or continue to use the
account, you agree to these rules. You will receive a separate schedule of rates, qualifying balances,
and fees if they are not included in this document. If you have any questions, please call us.
This agreement is subject to applicable federal laws, the laws of the state of Virginia and other
applicable rules such as the operating letters of the Federal Reserve Banks and payment processing
system rules (except to the extent that this agreement can and does vary such rules or laws). The body
of state and federal law that governs our relationship with you, however, is too large and complex to
be reproduced here. The purpose of this document is to:
1. summarize some laws that apply to common transactions;
2. establish rules to cover transactions or events which the law does not regulate;
3. establish rules for certain transactions or events which the law regulates but permits
variation by agreement; and
4. give you disclosures of some of our policies to which you may be entitled or in which you may
be interested.
If any provision of this document is found to be unenforceable according to its terms, all remaining
provisions will continue in full force and effect. We may permit some variations from our standard
agreement, but we must agree to any variation in writing either on the signature card for your account
or in some other document.
As used in this document the words “we,” “our,” and “us” mean the financial institution and the words
“you” and “your” mean the account holder(s) and anyone else with the authority to deposit, withdraw,
or exercise control over the funds in the account. However, this agreement does not intend, and
the terms “you” and “your” should not be interpreted, to expand an individual’s responsibility for an
organization’s liability. If this account is owned by a corporation, partnership or other organization,
individual liability is determined by the laws generally applicable to that type of organization. The
headings in this document are for convenience or reference only and will not govern the interpretation
of the provisions. Unless it would be inconsistent to do so, words and phrases used in this document
should be construed so the singular includes the plural and the plural includes the singular.
Liability. You agree, for yourself (and the person or entity you represent if you sign as a representative
of another) to the terms of this account and the schedule of charges. You authorize us to deduct
these charges, without notice to you, directly from the account balance as accrued. You will pay any
additional reasonable charges for services you request which are not covered by this agreement.
Each of you also agrees to be jointly and severally (individually) liable for any account shortage
resulting from charges or overdrafts, whether caused by you or another with access to this account.
This liability is due immediately, and can be deducted directly from the account balance whenever
sufficient funds are available. You have no right to defer payment of this liability, and you are liable
regardless of whether you signed the item or benefited from the charge or overdraft.
You will be liable for our costs as well as for our reasonable attorneys’ fees, to the extent permitted
by law, whether incurred as a result of collection or in any other dispute involving your account. This
includes, but is not limited to, disputes between you and another joint owner; you and an authorized
signer or similar party; or a third party claiming an interest in your account. This also includes any
action that you or a third party takes regarding the account that causes us, in good faith, to seek the
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41
IMPORTANT INFORMATION ABOUT DEPOSIT ACCOUNTS
advice of an attorney, whether or not we become involved in the dispute. All costs and attorneys’
fees can be deducted from your account when they are incurred, without notice to you.
Deposits. We will give only provisional credit until collection is final for any items, other than cash, we
accept for deposit (including items drawn “on us”). Before settlement of any item becomes final, we
act only as your agent, regardless of the form of indorsement or lack of indorsement on the item and
even though we provide you provisional credit for the item. We may reverse any provisional credit
for items that are lost, stolen, or returned. Actual credit for deposits of, or payable in, foreign currency
will be at the exchange rate in effect on final collection in U.S. dollars. We are not responsible for
transactions by mail or outside depository until we actually record them. We will treat and record
all transactions received after our “daily cutoff time” on a business day we are open, or received on
a day we are not open for business, as if initiated on the next business day that we are open. At our
option, we may take an item for collection rather than for deposit. If we accept a third-party check
for deposit, we may require any third-party indorsers to verify or guarantee their indorsements, or
indorse in our presence.
Withdrawals.
Generally. Unless clearly indicated otherwise on the account records, any of you, acting alone,
who signs to open the account or has authority to make withdrawals may withdraw or transfer all
or any part of the account balance at any time. Each of you (until we receive written notice to the
contrary) authorizes each other person who signs or has authority to make withdrawals to indorse
any item payable to you or your order for deposit to this account or any other transaction with us.
Postdated Checks. A postdated check is one which bears a date later than the date on which
the check is written. We may properly pay and charge your account for a postdated check even
though payment was made before the date of the check, unless we have received written notice
of the postdating in time to have a reasonable opportunity to act. Because we process checks
mechanically, your notice will not be effective and we will not be liable for failing to honor your
notice unless it precisely identifies the number, date, amount and payee of the item.
Checks and Withdrawal Rules. If you do not purchase your check blanks from us, you must be
certain that we approve the check blanks you purchase. We may refuse any withdrawal or transfer
request which you attempt on forms not approved by us or by any method we do not specifically
permit. We may refuse any withdrawal or transfer request which is greater in number than the
frequency permitted, or which is for an amount greater or less than any withdrawal limitations.
We will use the date the transaction is completed by us (as opposed to the date you initiate it) to
apply the frequency limitations. In addition, we may place limitations on the account until your
identity is verified.
Even if we honor a nonconforming request, we are not required to do so later. If you violate the
stated transaction limitations (if any), in our discretion we may close your account or reclassify it
as a transaction account. If we reclassify your account, your account will be subject to the fees
and earnings rules of the new account classification.
If we are presented with an item drawn against your account that would be a “substitute check,”
as defined by law, but for an error or defect in the item introduced in the substitute check
creation process, you agree that we may pay such item.
See the funds availability policy disclosure for information about when you can withdraw funds
you deposit. For those accounts to which our funds availability policy disclosure does not apply,
you can ask us when you make a deposit when those funds will be available for withdrawal.
We may determine the amount of available funds in your account for the purpose of deciding
whether to return an item for insufficient funds at any time between the time we receive the
item and when we return the item or send a notice in lieu of return. We need only make one
determination, but if we choose to make a subsequent determination, the account balance at
the subsequent time will determine whether there are insufficient available funds.
Overdrafts. You understand that we may, at our discretion, honor withdrawal requests that
overdraw your account. However, the fact that we may honor withdrawal requests that overdraw
the account balance does not obligate us to do so later. So you can NOT rely on us to pay
overdrafts on your account regardless of how frequently or under what circumstances we have
paid overdrafts on your account in the past. We can change our practice of paying overdrafts on
your account without notice to you. You can ask us if we have other account services that might
be available to you where we commit to paying overdrafts under certain circumstances, such as
an overdraft protection line-of-credit or a plan to sweep funds from another account you have
with us. You agree that we may charge fees for overdrafts. For consumer accounts, we will not
charge fees for overdrafts caused by ATM withdrawals or one-time debit card transactions if you
have not opted-in to that service. We may use subsequent deposits, including direct deposits of
social security or other government benefits, to cover such overdrafts and overdraft fees.
Multiple Signatures, Electronic Check Conversion, and Similar Transactions. An electronic
check conversion transaction is a transaction where a check or similar item is converted into an
electronic fund transfer as defined in the Electronic Fund Transfers regulation. In these types of
transactions the check or similar item is either removed from circulation (truncated) or given back
to you. As a result, we have no opportunity to review the check to examine the signatures on the
item. You agree that, as to these or any items as to which we have no opportunity to examine the
signatures, you waive any requirement of multiple signatures.
Notice of Withdrawal. We reserve the right to require not less than 7 days’ notice in writing
before each withdrawal from an interest-bearing account other than a time deposit, or from any
other savings account as defined by Regulation D. (The law requires us to reserve this right, but it
is not our general policy to use it.) Withdrawals from a time account prior to maturity or prior to
any notice period may be restricted and may be subject to penalty. See your notice of penalty for
early withdrawal.
Ownership of Account and Beneficiary Designation. These rules apply to this account depending
on the form of ownership and beneficiary designation, if any, specified on the account records.
We make no representations as to the appropriateness or effect of the ownership and beneficiary
designations, except as they determine to whom we pay the account funds.
Individual Account. This is an account in the name of one person.
Joint Account — With Survivorship (And Not As Tenants In Common). This is an account in the
name of two or more persons. Each of you intend and agree that on the death of a party to the
account, the deceased party’s ownership in the account passes to the surviving party or parties
to the account. This is subject to any previous pledge to which we have agreed. If two or more of
you survive, you will own the balance in the account as joint tenants with survivorship and not as
tenants in common.
Joint Account — No Survivorship (As Tenants In Common). This is owned by two or more persons,
but none of you intend (merely by opening this account) to create any right of survivorship in any
other person. Each of you intend that when you die your interest in this account will pass as a part
of your estate under a will, trust, or by intestacy. We encourage you to agree and tell us in writing
of the percentage of the deposit contributed by each of you. This information will not, however,
affect the “number of signatures” necessary for withdrawal.
Revocable Trust or Pay-on-Death Account. If two or more of you create this type of account,
you own the account jointly with survivorship. Beneficiaries cannot withdraw unless: (1) all persons
creating the account die, and (2) the beneficiary is then living. If two or more beneficiaries are
named and survive the death of all persons creating the account, beneficiaries will own this
account in equal shares, without right of survivorship. The person(s) creating either of these
account types may: (1) change beneficiaries, (2) change account types,
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and (3) withdraw all or part of the account funds at any time.
43
Business, Organization and Association Accounts. Earnings in the form of interest, dividends, or
credits will be paid only on collected funds, unless otherwise provided by law or our policy. You
represent that you have the authority to open and conduct business on this account on behalf of the
entity. We may require the governing body of the entity opening the account to give us a separate
authorization telling us who is authorized to act on its behalf. We will honor the authorization until we
actually receive written notice of a change from the governing body of the entity.
Stop Payments. Unless otherwise provided, the rules in this section cover stopping payment of items
such as checks and drafts. Rules for stopping payment of other types of transfers of funds, such as
consumer electronic fund transfers, may be established by law or our policy. If we have not disclosed
these rules to you elsewhere, you may ask us about those rules.
We may accept an order to stop payment on any item from any one of you. You must make any stoppayment order in the manner required by law and we must receive it in time to give us a reasonable
opportunity to act on it before our stop-payment cutoff time. Because stop-payment orders are
handled by computers, to be effective, your stop-payment order must precisely identify the number,
date, and amount of the item, and the payee.
You may stop payment on any item drawn on your account whether you sign the item or not.
Generally, if your stop-payment order is given to us in writing it is effective for six months. Your order
will lapse after that time if you do not renew the order in writing before the end of the six-month
period. If the original stop-payment order was verbal your stop-payment order will lapse after 14
calendar days if you do not confirm your order in writing within that time period. We are not obligated
to notify you when a stop-payment order expires. A release of the stop-payment request may be
made only by the person who initiated the stop-payment order.
If you stop payment on an item and we incur any damages or expenses because of the stop payment,
you agree to indemnify us for those damages or expenses, including attorneys’ fees. You assign to us
all rights against the payee or any other holder of the item. You agree to cooperate with us in any legal
actions that we may take against such persons. You should be aware that anyone holding the item
may be entitled to enforce payment against you despite the stop-payment order.
Our stop-payment cutoff time is one hour after the opening of the next banking day after the banking
day on which we receive the item. Additional limitations on our obligation to stop payment are
provided by law (e.g., we paid the item in cash or we certified the item).
Telephone Transfers. A telephone transfer of funds from this account to another account with us,
if otherwise arranged for or permitted, may be made by the same persons and under the same
conditions generally applicable to withdrawals made in writing. Unless a different limitation is
disclosed in writing, we restrict the number of transfers from a savings account to another account or
to third parties, to a maximum of six per month (less the number of “preauthorized transfers” during
the month). Other account transfer restrictions may be described elsewhere.
Amendments and Termination. We may change any term of this agreement. Rules governing
changes in interest rates are provided separately in the Truth-in- Savings disclosure or in another
document. For other changes, we will give you reasonable notice in writing or by any other method
permitted by law. We may also close this account at any time upon reasonable notice to you and
tender of the account balance personally or by mail. Items presented for payment after the account
is closed may be dishonored. When you close your account, you are responsible for leaving enough
money in the account to cover any outstanding items to be paid from the account. Reasonable notice
depends on the circumstances, and in some cases such as when we cannot verify your identity or we
suspect fraud, it might be reasonable for us to give you notice after the change or account closure
becomes effective. For instance, if we suspect fraudulent activity with respect to your account, we
might immediately freeze or close your account and then give you notice. You agree to keep us
informed of your current address at all times. Notice from us to any one of you is notice to all of you. If
we have notified you of a change in any term of your account and you continue to have your account
after the effective date of the change, you have agreed to the new term(s).
Statements.
Your Duty to Report Unauthorized Signatures, Alterations and Forgeries. You must examine
your statement of account with “reasonable promptness.” If you discover (or reasonably should
have discovered) any unauthorized signatures or alterations, you must promptly notify us of the
relevant facts. As between you and us, if you fail to do either of these duties, you will have to
either share the loss with us, or bear the loss entirely yourself (depending on whether we used
ordinary care and, if not, whether we substantially contributed to the loss). The loss could be not
only with respect to items on the statement but other items with unauthorized signatures or
alterations by the same wrongdoer.
You agree that the time you have to examine your statement and report to us will depend on
the circumstances, but will not, in any circumstance, exceed a total of 30 days from when the
statement is first sent or made available to you.
You further agree that if you fail to report any unauthorized signatures, alterations or forgeries in
your account within 60 days of when we first send or make the statement available, you cannot
assert a claim against us on any items in that statement, and as between you and us the loss will
be entirely yours. This 60-day limitation is without regard to whether we used ordinary care. The
limitation in this paragraph is in addition to that contained in the first paragraph of this section.
Your Duty to Report Other Errors. In addition to your duty to review your statements for
unauthorized signatures, alterations and forgeries, you agree to examine your statement with
reasonable promptness for any other error — such as an encoding error. You agree that the
time you have to examine your statement and report to us will depend on the circumstances.
However, such time period shall not exceed 60 days. Failure to examine your statement and
report any such errors to us within 60 days of when we first send or make the statement available
precludes you from asserting a claim against us for any such errors on items identified in that
statement and as between you and us the loss will be entirely yours.
Errors Relating to Electronic Fund Transfers or Substitute Checks (For consumer accounts only).
For information on errors relating to electronic fund transfers (e.g., computer, debit card or ATM
transactions) refer to your Electronic Fund Transfers disclosure and the sections on consumer
liability and error resolution. For information on errors relating to a substitute check you received,
refer to your disclosure entitled Substitute Checks and Your Rights.
Direct Deposits. If we are required for any reason to reimburse the federal government for all or
any portion of a benefit payment that was directly deposited into your account, you authorize us
to deduct the amount of our liability to the U.S. Government from the account or from any other
account you have with us, without prior notice and at any time, except as prohibited by law. We may
also use any other legal remedy to recover the amount of our liability.
Temporary Account Agreement. If this option is selected, this is a temporary account agreement.
Each person who signs to open the account or has authority to make withdrawals (except as
indicated to the contrary) may transact business on this account. However, we may at some time in
the future restrict or prohibit further use of this account if you fail to comply with the requirements
we have imposed within a reasonable time.
Set-Off. We may (without prior notice and when permitted by law) set off the funds in this account
against any due and payable debt you owe us now or in the future, by any of you having the right of
withdrawal, to the extent of such persons’ or legal entity’s right to withdraw. If the debt arises from
a note, “any due and payable debt” includes the total amount of which we are entitled to demand
payment under the terms of the note at the time we set off, including any balance the due date for
which we properly accelerate under the note.
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45
This right of set-off does not apply to this account if prohibited by law. For example, the right of
set-off does not apply to this account if: (a) it is an Individual Retirement Account or similar taxdeferred account, or (b) the debt is created by a consumer credit transaction under a credit card plan
(but this does not affect our rights under any consensual security interest), or (c) the debtor’s right
of withdrawal only arises in a representative capacity. We will not be liable for the dishonor of any
check when the dishonor occurs because we set off a debt against this account. You agree to hold us
harmless from any claim arising as a result of our exercise of our right of set-off.
Check Processing. We process items mechanically by relying solely on the information encoded in
magnetic ink along the bottom of the items. This means that we do not individually examine all of
your items to determine if the item is properly completed, signed and indorsed or to determine if it
contains any information other than what is encoded in magnetic ink. You agree that we have not
failed to exercise ordinary care solely because we use our automated system to process items and do
not inspect all items processed in such a manner. Using an automated process helps us keep costs
down for you and all account holders.
Check Cashing. We may charge a fee for anyone that does not have an account with us who is
cashing a check, draft or other instrument written on your account. We may also require reasonable
identification to cash such a check, draft or other instrument. We can decide what identification is
reasonable under the circumstances and such identification may be documentary or physical and
may include collecting a thumbprint or fingerprint.
Truncation, Substitute Checks, and Other Check Images. If you truncate an original check and
create a substitute check, or other paper or electronic image of the original check, you warrant
that no one will be asked to make payment on the original check, a substitute check or any other
electronic or paper image, if the payment obligation relating to the original check has already been
paid. You also warrant that any substitute check you create conforms to the legal requirements and
generally accepted specifications for substitute checks. You agree to retain the original check in
conformance with our internal policy for retaining original checks. You agree to indemnify us for any
loss we may incur as a result of any truncated check transaction you initiate. We can refuse to accept
substitute checks that have not previously been warranted by a bank or other financial institution in
conformance with the Check 21 Act. Unless specifically stated in a separate agreement between you
and us, we do not have to accept any other electronic or paper image of an original check.
Remotely Created Checks. Like any standard check or draft, a remotely created check (sometimes
called a telecheck, preauthorized draft or demand draft) is a check or draft that can be used to
withdraw money from an account. Unlike a typical check or draft, however, a remotely created
check is not issued by the paying bank and does not contain the signature of the account owner
(or a signature purported to be the signature of the account owner). In place of a signature, the
check usually has a statement that the owner authorized the check or has the owner’s name typed
or printed on the signature line. For example, if a person provides an account number in response
to a telephone solicitation, the telephone solicitor can use the account number to issue a remotely
created check to withdraw money from that account.
You warrant and agree to the following for every remotely created check we receive from you
for deposit or collection: (1) you have received express and verifiable authorization to create the
check in the amount and to the payee that appears on the check; (2) you will maintain proof of the
authorization for at least 2 years from the date of the authorization, and supply us the proof if we
ask; and (3) if a check is returned you owe us the amount of the check, regardless of when the check
is returned. We may take funds from your account to pay the amount you owe us, and if there are
insufficient funds in your account, you still owe us the remaining balance.
Unlawful Internet Gambling Notice. Restricted transactions as defined in Federal Reserve
Regulation GG are prohibited from being processed through this account or relationship. Restricted
transactions generally include, but are not limited to, those in which credit, electronic fund
transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with the
participation by others in unlawful Internet gambling.
Guardian or Custodial Accounts. This account is not subject to dormant service charges if the
deposit was made: (1) by a court or (2) by a guardian pursuant to order of a court or (3) by any other
person for the benefit of a person who was an infant at the time of the making of such deposit and
which deposit is subject to withdrawal only upon the further order of such court or such guardian
or other person. This account may become subject to dormant service charges one year after such
infant attains the age of eighteen years or one year after the death of such infant, whichever occurs
sooner. At our option, we may require proof of guardian or custodial status.
Stale-Dated Checks. We are not obligated to, but may at our option, pay a check, other than a
certified check, presented for payment more than six months after its date. If you do not want us to
pay a stale-dated check, you must place a stop-payment order on the check in the manner we have
described elsewhere.
ACH and Wire Transfers. This agreement is subject to Article 4A of the Uniform Commercial
Code — Fund Transfers as adopted in the state in which you have your account with us. If you
originate a fund transfer and you identify by name and number a beneficiary financial institution,
an intermediary financial institution or a beneficiary, we and every receiving or beneficiary financial
institution may rely on the identifying number to make payment. We may rely on the number even
if it identifies a financial institution, person or account other than the one named. You agree to be
bound by automated clearing house association rules. These rules provide, among other things, that
payments made to you, or originated by you, are provisional until final settlement is made through a
Federal Reserve Bank or payment is otherwise made as provided in Article 4A-403(a) of the Uniform
Commercial Code. If we do not receive such payment, we are entitled to a refund from you in the
amount credited to your account and the party originating such payment will not be considered to
have paid the amount so credited. If we receive a payment order to credit an account you have with
us by wire or ACH, we are not required to give you any notice of the payment order or credit.
Facsimile Signatures. Unless you make advance arrangements with us, we have no obligation to
honor facsimile signatures on your checks or other orders. If we do agree to honor items containing
facsimile signatures, you authorize us, at any time, to charge you for all checks, drafts, or other orders,
for the payment of money, that are drawn on us. You give us this authority regardless of by whom or
by what means the facsimile signature(s) may have been affixed so long as they resemble the facsimile
signature specimen filed with us, and contain the required number of signatures for this purpose. You
must notify us at once if you suspect that your facsimile signature is being or has been misused.
Authorized Signer (Individual Accounts only). A single individual is the owner. The authorized signer
is merely designated to conduct transactions on the owner’s behalf. The owner does not give
up any rights to act on the account, and the authorized signer may not in any manner affect the
rights of the owner or beneficiaries, if any, other than by withdrawing funds from the account. The
owner is responsible for any transactions of the authorized signer. We undertake no obligation to
monitor transactions to determine that they are on the owner’s behalf. The owner may terminate
the authorization at any time, and the authorization is automatically terminated by the death of the
owner. However, we may continue to honor the transactions of the authorized signer until: (a) we
have received written notice or have actual knowledge of the termination of authority, and (b) we
have a reasonable opportunity to act on that notice or knowledge. We may refuse to accept the
designation of an authorized signer.
Restrictive Legends. The automated processing of the large volume of checks we receive
prevents us from inspecting or looking for special instructions or “restrictive legends” on every
check. Examples of restrictive legends placed on checks are “must be presented within 90 days”
CONTINUED
47
or “not valid for more than $1,000.00.” For this reason, we are not required to honor any restrictive
legend placed on checks you write unless we have agreed in writing to the restriction. We are not
responsible for any losses, claims, damages, or expenses that result from your placement of these or
other special instructions on your checks.
Account Transfer. This account may not be transferred or assigned without our prior written consent.
Indorsements. We may accept for deposit any item payable to you or your order, even if they
are not indorsed by you. We may give cash back to any one of you. We may supply any missing
indorsement(s) for any item we accept for deposit or collection, and you warrant that all
indorsements are genuine.
To ensure that your check or share draft is processed without delay, you must indorse it (sign it on
the back) in a specific area. Your entire indorsement (whether a signature or a stamp) along with any
other indorsement information (e.g., additional indorsements, ID information, driver’s license number,
etc.) must fall within 1 1/2” of the “trailing edge” of a check. Indorsements must be made in blue or
black ink, so that they are readable by automated check processing equipment.
As you look at the front of a check, the “trailing edge” is the left edge. When you flip the check over,
be sure to keep all indorsement information within 1 1/2” of that edge.
TRAILING EDGE
TRAILING EDGE
YOUR INDORSEMENT
MUST BE WITHIN THIS AREA
7654
Name
Address, City, State
__________ 20_____
Pay to the
order of_______________________________ $___________
____________________________________________ dollars
11⁄2"
Keep your indorsement
out of this area
Bank Name
and Location
Memo_____________________________________________
1 2 3 45 6789
7654
FRONT OF CHECK
BACK OF CHECK
It is important that you confine the indorsement information to this area since the remaining blank
space will be used by others in the processing of the check to place additional needed indorsements
and information. You agree that you will indemnify, defend, and hold us harmless for any loss, liability,
damage or expense that occurs because your indorsement, another indorsement, or information
you have printed on the back of the check obscures our indorsement. These indorsement guidelines
apply to both personal and business checks.
Death or Incompetence. You agree to notify us promptly if any person with a right to withdraw
funds from your account(s) dies or becomes legally incompetent. We may continue to honor your
checks, items, and instructions until: (a) we know of your death or incompetence, and (b) we have
had a reasonable opportunity to act on that knowledge. You agree that we may pay or certify checks
drawn on or before the date of death or legal incompetence for up to ten (10) days after your death
or legal incompetence unless ordered to stop payment by someone claiming an interest in the
account.
Fiduciary Accounts. Accounts may be opened by a person acting in a fiduciary capacity. A fiduciary
is someone who is appointed to act on behalf of and for the benefit of another. This account may be
opened and maintained by a person or persons named as a trustee under a written trust agreement,
or as executors, administrators, or conservators under court orders. You understand that by merely
opening such an account, we are not acting in the capacity of a trustee in connection with the trust
nor do we undertake any obligation to monitor or enforce the terms of the trust or letters.
Credit Verification. You agree that we may verify credit and employment history by any necessary
means, including preparation of a credit report by a credit reporting agency.
Legal Actions Affecting Your Account. If we are served with a subpoena, restraining order, writ
of attachment or execution, levy, garnishment, search warrant, or similar order relating to your
account (termed “legal action” in this section), we will comply with that legal action. Or, in our
discretion, we may freeze the assets in the account and not allow any payments out of the account
until a final court determination regarding the legal action. We may do these things even if the
legal action involves less than all of you. In these cases, we will not have any liability to you if there
are insufficient funds to pay your items because we have withdrawn funds from your account or in
any way restricted access to your funds in accordance with the legal action. Any fees or expenses
we incur in responding to any legal action (including, without limitation, attorneys’ fees and our
internal expenses) may be charged against your account. The list of fees applicable to your account(s)
provided elsewhere may specify additional fees that we may charge for certain legal actions.
Security. It is your responsibility to protect the account numbers and electronic access devices (e.g.,
an ATM card) we provide you for your account(s). Do not discuss, compare, or share information
about your account number(s) with anyone unless you are willing to give them full use of your
money. An account number can be used by thieves to encode your number on a false demand draft
which looks like and functions like an authorized check. If you furnish your access device and grant
actual authority to make transfers to another person (a family member or coworker, for example)
who then exceeds that authority, you are liable for the transfers unless we have been notified
that transfers by that person are no longer authorized. Your account number can also be used to
electronically remove money from your account. If you provide your account number in response to
a telephone solicitation for the purpose of making a transfer (to purchase a service or merchandise,
for example), payment can be made from your account even though you did not contact us directly
and order the payment. You must also take precaution in safeguarding your blank checks. Notify
us at once if you believe your checks have been lost or stolen. As between you and us, if you are
negligent in safeguarding your checks, you must bear the loss entirely yourself or share the loss with
us (we may have to share some of the loss if we failed to use ordinary care and if we substantially
contributed to the loss).
You agree that if we offer you services appropriate for your account to help identify and limit fraud
or other unauthorized transactions against your account, such as positive pay or commercially
reasonable security procedures, and you reject those services, you will be responsible for any
fraudulent or unauthorized transactions which could have been prevented by the services we
offered, unless we acted in bad faith or to the extent our negligence contributed to the loss.
Telephonic Instructions. Unless required by law or we have agreed otherwise in writing, we are
not required to act upon instructions you give us via facsimile transmission or leave by voice mail
or on a telephone answering machine.
Claim of Loss. If you claim a credit or refund because of a forgery, alteration, or any other
unauthorized withdrawal, you agree to cooperate with us in the investigation of the loss, including
giving us an affidavit containing whatever reasonable information we require concerning
your account, the transaction, and the circumstances surrounding the loss. You will notify law
enforcement authorities of any criminal act related to the claim of lost, missing, or stolen checks
or unauthorized withdrawals. We will have a reasonable period of time to investigate the facts and
circumstances surrounding any claim of loss. Unless we have acted in bad faith, we will not be liable
for special or consequential damages, including loss of profits or opportunity, or for attorneys’ fees
incurred by you. You agree that you will not waive any rights you have to recover your loss against
anyone who is obligated to repay, insure, or otherwise reimburse you for your loss. You will pursue
your rights or, at our option, assign them to us so that we may pursue them. Our liability will be
reduced by the amount you recover or are entitled to recover from these other sources.
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49
Early Withdrawal Penalties (and involuntary withdrawals). We may impose early withdrawal penalties
on a withdrawal from a time account even if you don’t initiate the withdrawal. For instance, the
early withdrawal penalty may be imposed if the withdrawal is caused by our setoff against funds in
the account or as a result of an attachment or other legal process. We may close your account and
impose the early withdrawal penalty on the entire account balance in the event of a partial early
withdrawal. See your notice of penalty for early withdrawals for additional information.
Address or Name Changes. You are responsible for notifying us of any change in your address or
your name. Unless we agree otherwise, change of address or name must be made in writing by at
least one of the account holders. Informing us of your address or name change on a check reorder
form is not sufficient. We will attempt to communicate with you only by use of the most recent
address you have provided to us. If provided elsewhere, we may impose a service fee if we attempt
to locate you.
Resolving Account Disputes. We may place an administrative hold on the funds in your account
(refuse payment or withdrawal of the funds) if it becomes subject to a claim adverse to (1) your own
interest; (2) others claiming an interest as survivors or beneficiaries of your account; or (3) a claim
arising by operation of law. The hold may be placed for such period of time as we believe reasonably
necessary to allow a legal proceeding to determine the merits of the claim or until we receive
evidence satisfactory to us that the dispute has been resolved. We will not be liable for any items
that are dishonored as a consequence of placing a hold on funds in your account for these reasons.
Waiver of Notices. You waive any notice of non-payment, dishonor or protest regarding any items
credited to or charged against your account.
Additional Terms.
Effective immediately, the Bank may make a change in your Checking Account that will
not affect your available balance, interest earnings, FDIC insurance, or bank statement.
This Account will consist of a checking subaccount and a savings subaccount. The bank may
periodically transfer funds between these two subaccounts. On a sixth transfer during a calendar
month, any funds in the savings subaccount will be transferred back to the checking subaccount.
If your Account is a Plan on which interest is paid, your interest calculation will remain the same.
Otherwise, the savings subaccount will be non-interest-bearing. The savings subaccount will be
governed by the rules governing our other savings accounts.
Park Sterling Bank Funds
Availability Policy
YOUR ABILITY TO WITHDRAW FUNDS
Our policy is to make funds from your cash and check deposits available to you on the first business
day after the day we receive your deposit. Electronic direct deposits will be available on the day we
receive the deposit. Once they are available, you can withdraw the funds and we will use the funds
to pay checks that you have written.
For determining the availability of your deposits, every day is a business day, except Saturdays,
Sundays, and federal holidays. If you make a deposit before the close of business on a business day
that we are open, we will consider that day to be the day of your deposit. However, if you make a
deposit after the close of business or on a day that we are not open, we will consider that the
deposit was made on the next business day we are open.
FUNDS AVAILABILITY POLICY
For ATM deposits made before 6:00 p.m. on a business day that we are open, we will consider that
day to be the day of your deposit. However, if you make a deposit after 6:00 p.m. or on a day that
we are not open, we will consider the deposit was made on the next business day we are open.
LONGER DELAYS MAY APPLY
In some cases, we will not make all of the funds that you deposit by check available to you on the
first business day after the day of your deposit. Depending on the type of check that you deposit,
funds may not be available until the second business day after the day of your deposit. However,
the first $200 of your deposits will be available on the first business day.
If we are not going to make all of the funds from your deposit available on the first business day,
we will notify you at the time you make your deposit. We will also tell you when the funds will be
available. If your deposit is not made directly to one of our employees, or if we decide to take this
action after you have left the premises, we will mail you the notice by the day after we receive
your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be
available.
In addition, funds you deposit by check may be delayed for a longer period under these
circumstances:
•_ We believe a check you deposited will not be paid
• _ You deposit checks totaling more than $5,000 on any one day
• _ You redeposit a check that has been returned unpaid
•_ You have overdrawn your account repeatedly in the last six months
• _ There is an emergency, such as failure of computer or communications equipment
We will notify you if we delay your ability to withdraw funds for any of these reasons, and
we will tell you when the funds will be available. They will generally be available no later
than the seventh business day after the day of your deposit.
SPECIAL RULES FOR NEW ACCOUNTS
If you are a new customer, the following special rules will apply during the first 30 days your
account is open.
Funds from electronic direct deposits to your account will be available on the day we receive the
deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of
cashier’s, certified, teller’s, traveler’s and federal, state and local government checks will be available
on the first business day after the day of your deposit if the deposit meets certain conditions. For
example, the checks must be payable to you (and you may have to use a special deposit slip). The
excess over $5,000 will be available on the ninth business day after the day of your deposit. If your
deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our
employees, the first $5,000 will not be available until the second business day after the day of
your deposit.
Funds from all other check deposits will be available on the ninth business day after the day of
your deposit.
51
ELECTRONIC FUND TRANSFERS
The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some
of which may not apply to your account. Some of these may not be available at all terminals. Please
read this disclosure carefully because it tells you your rights and obligations for these transactions.
You should keep this notice for future reference.
TYPES OF TRANSFERS, FREQUENCY, AND DOLLAR LIMITATIONS
S (a) Prearranged Transfers.
S Preauthorized credits. You may make
arrangements for certain direct deposits to
be accepted into your S checking and/or
S savings account(s).
S Preauthorized payments. You may make
arrangements to pay certain recurring bills
from your S checking and/or S savings
account(s).
Preauthorized transfers between your
S_________________________________
Park Sterling Bank accounts
_________________________________
S (b) Telephone Transfers. You may access
your account(s) by telephone at (877) 276-2265
using a touch-tone phone, your account
numbers, and your personal identification
number to:
S Transfer funds from checking to savings
S Transfer funds from savings to checking
S Transfer funds from Checking to Checking
S Transfer funds from Savings to Savings
S Make payments from checking to loan
accounts with us
S Make payments from Savings to loan
accounts with us
£ Make payments from ________________
to _______________________________
S Get checking account(s) information
S Get savings account(s) information
£_________________________________
£_________________________________
S (c) ATM Transfers. You may access your
ATM or
account(s) by ATM using your __________
Mastercard Debit Card
__________________________________
and personal identification number to:
S Make deposits to checking accounts
S Make deposits to savings accounts
S Get cash withdrawals from checking
accounts you may withdraw no more than
525.00 per day
S Get cash withdrawals from savings
accounts you may withdraw no more than
525.00 per day
Checking
S Transfer funds from _________________
Checking or Savings to Savings
to _______________________________
£ Make payments from checking account to
_________________________________
£ Make payments from________________
to _______________________________
£_________________________________
_________________________________
£_________________________________
_________________________________
S (d) Point-Of-Sale Transactions.
Using your card:
S You may access your S checking account
£ _________________ account(s) to
purchase goods (S in person, S by phone,
S by computer), pay for services (S in
person, S by phone, S by computer),
get cash from a merchant, if the merchant
permits, or from a participating financial
institution, and do anything that a
participating merchant will accept.
S You may not exceed more than $2,000.00
________
business day
in transactions per __________________.
£_________________________________
_________________________________
£_________________________________
_________________________________
S (e) Computer Transfers. You may
access your account(s) by computer by
www.parksterlingbank.com and using your
________________________
ID and PIN number
____________________________
to:
Savings
S Transfer funds from ______________________
Savings
to ______________________________________
Checking
Checking
to ______________________________________
YOUR RIGHTS AND RESPONSIBILITIES
your account and the third party’s account.
These transfers to make or receive payment
may be one-time occurrences or may recur
as directed by you. These transfers may
use the Automated Clearing House (ACH) or
other payments network. Your authorization
to the third party to make these transfers
can occur in a number of ways. For example,
your authorization to convert a check to an
electronic fund transfer or to electronically pay
a returned check charge can occur when a
merchant provides you with notice and you go
forward with the transaction (typically, at the
point of purchase, a merchant will post a sign
and print the notice on a receipt). In all cases,
these third party transfers will require you
to provide the third party with your account
number and financial institution information.
This information can be found on your check
as well as on a deposit or withdrawal slip.
Thus, you should only provide your financial
institution and account information (whether
over the phone, the Internet, or via some other
method) to trusted third parties whom you
have authorized to initiate these electronic
fund transfers. Examples of these transfers
include, but are not limited to:
accounts with us
Savings
£ Make payments from ____________________
loan accounts with us
to ______________________________________
to ______________________________________
Get loan information
S ________________________________________
S _ Pay bills using our online bill pay service
if authorized
S (f) Mobile Banking Transfers. You may access
your account(s) by web-enabled cell phone
installing our mobile app and using your
by ______________________
personal ID and password or PIN to:
______________________________
Checking
Checking
to ______________________________________
Savings
Savings
to ______________________________________
accounts with us
Savings
S Make payments from ____________________
loan accounts with us
to ______________________________________
S Electronic check conversion. You may
authorize a merchant or other payee to make
a one-time electronic payment from your
checking account using information from
your check to pay for purchases or pay bills.
You may:
to ______________________________________
Make deposits to checking or savings
S_________________________________
Pay bills using the Picture Pay App
S_________________________________
£ Not exceed more than ______ payments
by electronic check per_______________ .
£ Make payments by electronic check from
_________________________. Payments
are limited to _________ per___________.
£_________________________________
_________________________________
£_________________________________
_________________________________
£_________________________________
_________________________________
S You may be charged access fees by your cell
phone provider based on your individual
plan. Web access is needed to use this
service. Check with your cell phone provider
for details on specific fees and charges.
S Electronic returned check charge. You
may authorize a merchant or other payee to
initiate an electronic fund transfer to collect
a charge in the event a check is returned for
insufficient funds. You may:
£ (g) Electronic Fund Transfers Initiated By
Third Parties. You may authorize a third party
to initiate electronic fund transfers between
53
£ Make no more than __________ payments
per ___________ for electronic payment of
charges for checks returned for insufficient
funds.
£ Make electronic payment of charges for
CONTINUED
checks returned for insufficient funds from
______________________. Payments are
limited to __________ per ____________.
ACH Transaction (IAT): The
S _International
________________________________
posting
of
an
IAT entry may be delayed due to
_________________________________
additional
screening
requirements mandated
_________________________________
by the Office of Foreign Assets Control (OFAC)
_________________________________
ATM Operator/Network Fees: When you use
an ATM not owned by us, you may be charged
a fee by the ATM operator or any network used
(and you may be charged a fee for a balance
inquiry even if you do not complete a fund
transfer).
DOCUMENTATION
(a) Terminal Transfers. You can get a receipt
at the time you make a transfer to or from
your account using a(n)
GENERAL LIMITATIONS
In addition to those limitations on transfers
elsewhere described, if any, the following
limitations apply:
Money
S Transfers or withdrawals from a ________
Market or Savings account to another
________________
account of yours or to a third party by
means of a preauthorized or automatic
transfer or telephone order or instruction,
computer transfer, or by check, draft, debit
card or similar order to a third party, are
6 per _________________.
statement cycle
limited to _____
If you exceed the transfer limitations set
forth above, your account shall be subject
to closure.
S automated teller machine
S point-of-sale terminal
S You may not get a receipt if the amount of
the transfer is $15 or less.
(b) Preauthorized Credits. If you have
arranged to have direct deposits made
to your account at least once every 60
days from the same person or company,
you can call us at the telephone number
listed below to find out whether or not the
deposit has been made.
(c) In addition,
£_________________________________
_________________________________
_________________________________
_________________________________
S You will get a monthly account statement
from us, unless there are no transfers in a
particular month. In any case you will get
a statement at least quarterly.
FEES
£ You will get a quarterly statement from
us on your savings account if the only
possible electronic transfer to or from the
account is a preauthorized credit.
£ We charge ____________ each ___________
to our customers whose accounts are set up
to use ________________________________
_________________________________________ .
£ We charge ____________ each ___________
___________ but only if the _________________
____________ balance in the ______________
________________ falls below________________
________________ during the ___________
___________________________________ .
£___________________________________
___________________________________
___________________________________
___________________________________
£ If you bring your passbook to us, we will
record any electronic deposits that were
made to your account since the last time
you brought in your passbook.
You will get a monthly statement from
S_________________________________
us for your Money Market accounts.
_________________________________
PREAUTHORIZED PAYMENTS
£___________________________________
___________________________________
___________________________________
___________________________________
Except as indicated above, we do not charge for
Electronic Fund Transfers.
(a) Right to stop payment and procedure
for doing so. If you have told us in
advance to make regular payments out of
your account, you can stop any of these
payments. Here’s how:
Call or write us at the telephone number or
address listed in this disclosure, in time for
us to receive your request 3 business days
or more before the payment is scheduled
to be made. If you call, we may also require
you to put your request in writing and get
it to us within 14 days after you call.
$36.00 for each stop payment.
S We charge _______
(b) Notice of varying amounts. If these
regular payments may vary in amount, the
person you are going to pay will tell you,
10 days before each payment, when it will
be made and how much it will be. (You
may choose instead to get this notice only
when the payment would differ by more
than a certain amount from the previous
payment, or when the amount would fall
outside certain limits that you set.)
(1)
where it is necessary for completing
transfers; or
(2)
in order to verify the existence and
condition of your account for a third party,
such as a credit bureau or merchant; or
(3)
in order to comply with government
agency or court orders; or
(4)
S if you give us written permission.
S as explained in the separate Privacy
Disclosure.
£ __________________________________________
____________________________________________
(c) Liability for failure to stop payment of
preauthorized transfer. If you order us to
stop one of these payments 3 business
days or more before the transfer is
scheduled, and we do not do so, we will be
liable for your losses or damages.
UNAUTHORIZED TRANSFERS
(a) Consumer Liability. Tell us at once if you
believe your card and/or code has been lost
or stolen, or if you believe that an electronic
fund transfer had been made without
your permission using information from
your check. Telephoning is the best way
of keeping your possible losses down. You
could lose all the money in your account
(plus your maximum overdraft line of
credit). If you tell us within 2 business days
after you learn of the loss or theft of your
card and/or code, you can lose no more
than $50 if someone used your card and/or
code without your permission. Also, if you
do NOT tell us within 2 business days after
you learn of the loss or theft of your card
and/or code, and we can prove we could
have stopped someone from using your
card and/or code without your permission if
you had told us, you could lose as much as
$500. Also, if your statement shows transfers
that you did not make, including those
made by card, code or other means, tell us
at once. If you do not tell us within 60 days
after the statement was mailed to you, you
may not get back any money you lost after
the 60 days if we can prove that we could
have stopped someone from taking the
money if you had told us in time.
FINANCIAL INSTITUTION’S LIABILITY
(a) Liability for failure to make transfers. If we
do not complete a transfer to or from your
account on time or in the correct amount
according to our agreement with you, we
will be liable for your losses or damages.
However, there are some exceptions. We
will not be liable, for instance:
• If, through no fault of ours, you do not
have enough money in your account to
make the transfer.
• If the transfer would go over the credit
limit on your overdraft line.
• If the automated teller machine where
you are making the transfer does not have
enough cash.
• If the terminal or system was not working
properly and you knew about the
breakdown when you started the transfer.
• If circumstances beyond our control
(such as fire or flood) prevent the transfer,
despite reasonable precautions that we
have taken.
If a good reason (such as a long trip or a
hospital stay) kept you from telling us, we
will extend the time period.
• There may be other exceptions stated in
our agreement with you.
CONFIDENTIALITY
We will disclose information to third parties
about your account or the transfers you make:
£ Visa® Debit Card. Additional Limits on
Liability for________________________________
CONTINUED
55
Unless you have been grossly negligent or
have engaged in fraud, you will not be liable
for any unauthorized transactions using your
lost or stolen Visa card. This additional limit on
liability does not apply to ATM transactions
outside the U.S., to ATM transactions not sent
over Visa or Plus networks, or to transactions
using your Personal Identification Number
which are not processed by Visa. Visa is a
registered trademark of Visa International
Service Association.
S
MasterCard® Debit Card. Additional Limits
Debit Card
on Liability for __________________________
.
You will not be liable for any unauthorized
transactions using your MasterCard debit
card if: (i) you can demonstrate that you have
exercised reasonable care in safeguarding
your card from the risk of loss or theft, and
(ii) upon becoming aware of a loss or theft,
you promptly report the loss or theft to
us. MasterCard is a registered trademark of
MasterCard International Incorporated.
£_________________________________
_________________________________ _________________________________
_________________________________
(b) Contact in event of unauthorized transfer.
If you believe your card and/or code has
been lost or stolen, contact your local
branch for assistance. You should also
call the number or write to the address
listed at the end of this disclosure if you
believe a transfer has been made using
the information from your check without
your permission.
ERROR RESOLUTION NOTICE
In case of errors or questions about your
electronic transfers, call or write us at the
telephone number or address listed below, as
soon as you can, if you think your statement or
receipt is wrong or if you need more information
about a transfer listed on the statement or
receipt. We must hear from you no later than
60 days after we sent the FIRST statement on
which the problem or error appeared.
(1) Tell us your name and account number
(if any).
(2) Describe the error or the transfer you are
unsure about, and explain as clearly as you
can why you believe it is an error or why
you need more information.
(3) Tell us the dollar amount of the suspected
error.
If you tell us orally, we may require that you
send us your complaint or question in writing
within 10 business days.
We will determine whether an error occurred
within 10 business days (5 business days if
involving a Visa® point- of-sale transaction
processed by Visa or 20 business days if the
transfer involved a new account) after we hear
from you and will correct any error promptly.
If we need more time, however, we may take
up to 45 days (90 days if the transfer involved
a new account, a point- of-sale transaction, or
a foreign-initiated transfer) to investigate your
complaint or question. If we decide to do this, we
will credit your account within 10 business days
(5 business days if involving a Visa point-of-sale
transaction processed by Visa or 20 business days
if the transfer involved a new account) for the
amount you think is in error, so that you will have
the use of the money during the time it takes us
to complete our investigation. If we ask you to
put your complaint or question in writing and we
do not receive it within 10 business days, we may
not credit your account. An account is considered
a new account for 30 days after the first deposit is
made, if you are a new customer.
We will tell you the results within three business
days after completing our investigation. If we
decide that there was no error, we will send you
a written explanation.
You may ask for copies of the documents that
we used in our investigation.
Contact your local
branch for assistance.
Ashland
409 South Washington Highway
Ashland, VA 23005
(804) 752-0090
Glen Allen – Innsbrook Office
4222 Cox Road
Glen Allen, VA 23060
(804) 273-1160
Glen Allen – West Mark
11001 West Broad Street
(804) 273-9300
Midlothian – Swift Creek Kroger
13201 Rittenhouse Drive
Midlothian, VA 23112
(804) 774-2466
North Chesterfield – Bon Air
2810 Buford Road
North Chesterfield, VA 23235
(804) 267-1492
North Chesterfield – Chesterfield
Towne Center
1580 Koger Center Boulevard, Suite C
(804) 378-5661
Richmond – James Center
901 East Cary Street, Suite 100
Richmond, VA 23219
(804) 644-2340
Richmond Patterson Avenue Branch
5601 Patterson Avenue
Richmond, VA 23226
(804) 309-4242
Richmond – Staples Mill
1776 Staples Mill Road
Richmond, VA 23230
(804) 358-5734
Richmond – Three Chopt
7100 Three Chopt Road
Richmond, VA 23226
(804) 281-4182
57
LIST OF LOCATIONS
LIST OF LOCATIONS
You will also have access to any Park Sterling Bank offices located in North Carolina,
South Carolina, Georgia and Virginia. You will be able to make deposits, cash checks,
and access ATMs. For the business hours of each location, please visit
www.parksterlingbank.com.
NORTH CAROLINA LOCATIONS
Belmont*
192 East Woodrow Avenue
Belmont, NC 28012
(704) 825-7709
Charlotte – Morehead*
1043 East Morehead Street, Suite 100
Charlotte, NC 28204
(704) 716-2134
Charlotte – South Park**
6816 Morrison Boulevard
Charlotte, NC 28211
(704) 731-7800
Dallas*
3135 Dallas High Shoals Road
Dallas, NC 28034
(704) 922-9292
Gastonia – New Hope Road**
519 South New Hope Road
Gastonia, NC 28054
(704) 868-5200
Gastonia – Main Avenue
245 West Main Avenue
Gastonia, NC 28052
(704) 868-5200
Gastonia – Martha Rivers*
1670 Neal Hawkins Road
Gastonia, NC 28056
(704) 868-5215
Indian Trail**
13816 East Independence Boulevard
Indian Trail, NC 28079
(704) 821-9889
Monroe*
2742 West Roosevelt Boulevard
Monroe, NC 28110
(704) 296-0100
Mooresville*
649 Brawley School Road
Mooresville, NC 28117
(704) 799-2800
Mount Holly*
233 South Main Street
Mount Holly, NC 28120
(704) 827-6744
Raleigh (limited branch services)
2245 Gateway Access Point, Suite 202
Raleigh, NC 27607
(919) 747-6245
Rockwell*
106 West Main Street
Rockwell, NC 28138
(704) 279-7251
Salisbury*
401 West Innes Street
Salisbury, NC 28144
(704) 633-2341
Stanley*
412 South Highway 27
Stanley, NC 28164
(704) 263-1212
Statesville*
307 North Center Street
Statesville, NC 28677
(704) 873-2161
Weddington*
13731 Providence Road
Weddington, NC 28104
(704) 841-2403
Wilmington*
3701 Shipyard Blvd.
Wilmington, NC 28403
(910) 679-1339
*ATM available at this location
**ATM accepts deposits
59
CONTINUED
LIST OF LOCATIONS
SOUTH CAROLINA LOCATIONS
Abbeville
Abbeville, SC 29620
(864) 366-9676
Abbeville (drive-thru)**
536 West Greenwood Street
Abbeville, SC 29620
Anderson – Highway 81*
2123 Highway 81 North
Anderson, SC 29621
(864) 224-5151
Belton*
717 Anderson Street
Belton, SC 29627
(864) 338-2265
Clemson*
528 Old Greenville Highway
Clemson, SC 29631
(864) 653-6204
Clinton*
198 Jacobs Highway
Clinton, SC 29325
(864) 938-1000
Greenville – McBee Avenue**
617 East McBee Avenue
Greenville, SC 29601
(864) 751-9012
Greenville – Woodruff Road*
1620 Woodruff Road
Greenville, SC 29607
(864) 254-9100
Greenwood – Laurel*
1601 ByPass 72 NE
Greenwood, SC 29649
(864) 941-8275
Greenwood – Montague**
109 Montague Avenue
Greenwood, SC 29649
(864) 941-8212
Greenwood – Westwood**
537 Bypass 72 NW
Greenwood, SC 29649
(864) 941-9222
Greenwood – Coronaca (ATM only)*
3352 Hwy 72-221 Bypass
Greenwood, SC 29649
Honea Path*
509 East Greer Street
Honea Path, SC 29654
(864) 369-2265
Jonesville*
934 Forest Street
Jonesville, SC 29353
(864) 674-6502
Laurens*
206 Hillcrest Drive
Laurens, SC 29360
(864) 984-2531
Mt Pleasant
741 Johnnie Dodds Blvd
Mt Pleasant, SC 29464
(843) 714-2182
Newberry*
999 Wilson Road
Newberry, SC 29108
(803) 276-2265
Rock Hill – Celanese**
2700 Celanese Road
Rock Hill, SC 29732
(803) 325-9400
Rock Hill – Manchester*
615 Crown Pointe, Suite 100
Rock Hill, SC 29732
(803) 325-9444
Saluda*
200 North Main Street
Saluda, SC 29138
(864) 445-8156
*ATM available at this location
**ATM accepts deposits
Simpsonville
116 NE Main Street
Simpsonville, SC 29681
(864) 228-2035
Union – North Duncan Bypass**
502 North Duncan Bypass
Union, SC 29379
(864) 429-1890
Union – West Main Street*
203 West Main Street
Union, SC 29379
(864) 427-9000
Winnsboro*
801 US Hwy 321 Bypass South
Winnsboro, SC 29180
(803) 635-5589
Winnsboro – Fairfield Memorial Hospital
(ATM Only)*
102 US 321 Bypass
Winnsboro, SC 29180
GEORGIA LOCATIONS
Blairsville**
458 Hwy 515 East
Blairsville, GA 30512
(706) 781-3166
Blue Ridge*
220 Orvin Lance Connector at Highway 515
Blue Ridge, GA 30513
(706) 632-8682
East Ellijay*
489 Highland Crossing
East Ellijay, GA 30540
(706) 515-2265
Hiawassee**
Hiawassee, GA 30546
(706) 896-2243
Young Harris*
693 Main Street
Young Harris, GA 30582
(706) 379-3141
VIRGINIA LOCATIONS
Ashland**
409 South Washington Highway
Ashland, VA 23005
(804) 752-0090
Glen Allen – Innsbrook Office
4222 Cox Road
(804) 273-1160
Glen Allen – West Mark**
11001 West Broad Street
(804) 273-9300
Midlothian – Swift Creek Kroger**
13201 Rittenhouse Drive
Midlothian, VA 23112
(804) 774-2466
North Chesterfield – Bon Air**
2810 Buford Road
(804) 267-1492
North Chesterfield – Chesterfield
Towne Center**
1580 Koger Center Boulevard, Suite C
(804) 378-5661
Richmond – James Center**
901 East Cary Street, Suite 100
Richmond, VA 23219
(804) 644-2340
Richmond Patterson Avenue Branch**
5601 Patterson Avenue
Richmond, VA 23226
(804) 309-4242
Richmond – Staples Mill**
1776 Staples Mill Road
Richmond, VA 23230
(804) 358-5734
Richmond – Three Chopt**
7100 Three Chopt Road
Richmond, VA 23226
(804) 281-4182
61
ParkSterlingBank.com
PARKSTERLING
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