Customer Satisfaction - Sanrad Medical Systems
Transcription
Customer Satisfaction - Sanrad Medical Systems
It's All About Performance and Customer Satisfaction Company Profile Over the past 18 years, the name Sanrad has become synonymous with affordable and reliable services for medical imaging equipments in India. Sanrad deals with Japan refurbished single and multi slice CT scanners, New Permanent and Superconducting MRI from MDT and ISOL, is a pioneer in the Industry for services of CT & MRI equipments, Sanrad is acclaimed by the medical fraternity for its excellent customer relationship. The Sanrad Group is a Rs 300-million turnover company and is involved in the business of import, export and sales of medical equipment and fine chemicals. The medical electronic division is headed by Ratish Nair, an Electronics Engineer with several years of experience in Toshiba Medical Equipments. Our Principals are reputed companies known worldwide in the medical industry for their excellent high quality innovation & reliable systems. Sanrad has installed more than 325 refurbished Toshiba CT scanners in India, with highest uptime and cost effective services. The name Sanrad is a well-recognized brand for Medical Imaging Equipment; it is also become synonymous with low maintenance cost concept. This concept embraces a range of customer support protocols that has been designed for cost conscious customers of India for a market that is both hi-tech and very demanding in terms of quality. We make Relationship for Life... Message from our CEO Working with an organization providing Sales and Service for Toshiba Medical Systems, I realized various issues concerning the High End Medical Equipments Sales & Services to Customers. Equipments like CT Scanners, MRI, and other highend medical diagnostic equipments were available only in the big cities and major hospitals. In an effort to bring such high end equipments at lower cost within the reach of hospitals, small cities and rural population, we introduced refurbished high quality equipments from Japan along with strong technical service backup in INDIA. This change happened when most of the diagnostic imaging equipment business in our country was controlled by the Multinationals. Today, we are proud that we dictated this change and brought the state of art technology within the reach of everyone and changed the market. Customers those who have experienced us, would swear by our purpose and existence. On this platform, it is quite imperative to owe our success to our esteemed clients for the trust and understanding and also to our dedicated employees who have been the backbone of the leading edge performance. It has undoubtedly been a great journey of over 18 years. The journey has been full of excitement, challenges and unmatched experience for creating a full-service integrated marketing organization. Sanrad, since the very beginning has been at the fore front of delivering superlative performance. Our performance characteristics are uniquely defined by our work culture and everything we do. Our culture begins with our four values that drive our day to day activities: Integrity, Involvement, Innovation and Trust. Today, we work with a cross-section of Brands from varied Industry verticals who are leaders in their respective domain and we are proud to share success and equity in the market place. Strong ethical business practices provide the foundation on which we are building Sanrad Medical Systems, a company determined to change the way-change happens, and thus Sanrad. “We look forward to a Relationship for life………” Ratish S Nair CEO Sanrad is the only company providing refurbished Toshiba Multislice CT Scanners from Japan, and having more than 325 installations A Heritage of Leadership in CT Imaging Sanrad deals exclusively in Japan Refurbished CT Scanner systems and provides technical services to Toshiba users in India and to various countries abroad. Sanrad maintains the largest Inventory of CT scan parts and is probably the biggest in Asia. Since inception, it has worked only with Toshiba CT Scanner Systems and has constantly introduced the latest technology and the latest products for its customers. "As on today, Sanrad is the only company providing Japan refurbished Multi-slice CT Scanner systems in India. We have till date installed successfully more than 325 CT Scanner systems all over India and are the clear leaders in the field of CT business presently in the country," Asteion Multi & Super 4 Multi Slice Whole body CT The Asteion Multi and Super 4 are multi-slice Helical CT system support whole-body applications. The system generates 4 slices per second using the selectable slicethickness multi-row detectors (SSMD). Aquilion 16 Slice CT Multi Slice Helical System The Aquilion 16 Multi Slice Helical CT system supports whole-body applications. The system generates 16 slices of 0.5 mm thickness and uses 7.5 MHU X-ray tube Asteion VP Whole body CT Scanner The Asteion VP is a whole-body computed tomography Spiral single slice CT Scanner that combines advanced acquisition with simple operation. Zenith 4500 MRI, the world's first .45 tesla whole body permanent magnet open MRI system Permanent MRI with Dynamic Balancing Technology This OPEN MRI system is developed on the basis of an innovative technology protected by several international patents. It is the result of a several years of research and combined efforts by the University of Connecticut and MDT, US since 1998. Zenith 4500 0.45 Tesla High Definition Open MRI The Zenith 4500, with field strength of 0.45T, is a truly state-of-the art system capable of delivering images comparable to those provided by super-conductive units at the cost of a permanent magnet system with the increased advantages of being ready for interventional procedures and providing increased patient comfort. Centauri MPF 3000 0.3 Tesla The Permanent Magnet MRI The Centauri MPF 3000 takes advantage of Dynamic Balancing technology innovated by MDT, USA to achieve high image resolution, signal-to-noise ratio and contrast, and fast acquisition enabling advanced clinical application in permanent magnetic resonance imaging systems. Helium less Super Conducting 1.5 tesla MRI system Whole Body Magnetic Resonance Imaging For the first time, sanrad introduces a superconducting 1.5T MRI with less helium boil off based on a revolutionary Japanese magnet and cold head technology. It is the most state of art superconducting MRI with shortest bore length and large magnet aperture. This MRI is equipped with the latest ultra fast EPI scans and a dedicated Cardiac Scan. This MRI has the lowest power consumption and at the same time industry's best gradient and RF amplifier specifications. This MRI can be installed in minimum space without compromising on efficiency. Chorus GX 1.5T The new Millennium Frontier in MR Imaging CHORUS has evolved a clinically proven system featuring not only a complete range of routine clinical imaging protocols but also a bundle of advanced application packages. New CHORUS adopts a latest superconducting magnet designed for routine clinical imaging having 50cm spherical volume and also for advanced applications. Powerful 8/16 channel subsystems - Exceptional image quality and fast imaging capability. Patient handling subsystem provides patient comfort and reduced patient anxiety. The fully automated scan operation need not any interruption and maximize scan throughput. The remote access capability provides faster service and better system uptime Sanrad is firmly committed to improvement in all aspects of the business and always aiming above the mark to hit the mark It’s all about Performance To be the best in the healthcare industry, performance is all that matters. As a major consolidator in Indian healthcare industry, we gain strength with each acquisition. More advanced technology, more financial stability and more products, all of which means more performance for you. In short, it takes having the resources and processes in place to give you the service you deserve. More than just another supplier or service provider, you need a long term partner in the healthcare business. And that’s exactly what you’ll get from Sanrad Medical System. The Commitment The Team At Sanrad Medical Systems we are committed to improving the quality of life of the communities we serve. We do this by striving for leadership and global competitiveness in the business sectors in which we operate. Our practice of returning to society what we earn evokes trust among consumers, employees, shareholders and the community. We are committed to protecting this heritage of leadership with trust through the manner in which we conduct our business. Our team of dedicated highly trained skilled workers across 10 regional and area offices spread across all over India. Along with 7 business associates covering more than 18 states. All together we have more than a hundred employees based at various offices and service hubs. History and Milestones 1996 2003 2007 2011 Installation of first Toshiba TCT-300S in India Crossed an installed base of 100 CT systems in India Installation of First permanent MRI system in India Installed the first 16 slice MDCT scanner system 1994 2001 2005 2008 2012 Installation of first refurbished Toshiba TCT-80A CT in India Installation of First Refurbished Spiral CT / Helical CT Indigenously developed the first Mobile CT scanner Crossed an installed base of 200 CT systems Crossed an installed base of 325 CT systems No matter where you are or what your healthcare need, Sanrad Medical Systems will work together as one to deliver performance for you, exceptional product quality, unmatched value and unbeatable service. The Future Sanrad is bathing the sunshine of a new century and embarking on a radiant future. While enjoying the pleasure of success, it is looking forward to improve its advantage of cost-performance to a greater extent, and plant our brand & culture in the hearts of customers. 'We shall strive to remain the leaders in providing better technology products and become a well-known service solution provider for all types of diagnostic medical imaging equipments in INDIA". FORBIZ | WWW.FORBIZ.CO.IN We make Relationship for Life... Head Office: 1, Manek, S.V Road, Santacruz (West), Mumbai - 400054, India Phone: +91-22-26006060, 26494702 Fax: +91-22-26466485 Corporate Office: 108 E-2, 6th Main Road, 3rd Phase, Peenya Industrial Area Bangalore 560058, Phone: +91-80-28376060, Fax: +91-80-28399556 Email: [email protected], Website: www.sanrad.in