home sweet home - HSBC Mortgage Services

HSBC Mortgage Services
Phone: (800) 333-7023
Monday through Friday, 7:00 a.m. through 10:00 p.m.,
Eastern Time
Online: hsbcmortgageservices.com
24 hours a day, 7 days a week
home
sweet home
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MS-WP221 (01/06)
Welcome to HSBC
Mortgage Services
Chances are you see your
home as much more than
just a roof over your head.
It’s where you raise your
family. It’s the biggest
investment you’ll ever
make. It’s where you spend
your life — and we’re
proud to be a part of it.
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investment
Our Customer Care representatives are here to
provide the service you need and answer any additional
questions you may have about your mortgage.
An Easy Guide to Managing Your
Home Mortgage
make your payments easily, answer all your questions, and
provide the financial services you need. Inside you’ll find:
• A handy checklist for new customers
• Answers to frequently asked questions
• Convenient payment options
• Information on additional HSBC products
By Phone:
neighbor
(800) 333-7023
Monday through Friday, 7:00 a.m. through 10:00 p.m.,
Eastern Time
nuisance
Online:
hsbcmortgageservices.com
24 hours a day, 7 days a week
WELCOME
We hope you’ll think of us as a new neighbor (not the kind
who’s always making a racket next door). As part of the
HSBC Group, one of the largest financial institutions in the
world, we’ve been around for over 140 years and we’re in
77 countries. We’re here to help you manage your mortgage,
We’re here to ensure a smooth
transition. Even if you haven’t
received your billing statement
from HSBC Mortgage Services,
please make your regularly
scheduled payment by the due
date using one of the following
convenient payment options:
• Pay by Mail: Mail your payment
to the following address (make
sure to write your HSBC account
number on your check):
HSBC Mortgage Services
P.O. Box 60113
City of Industry, CA 91716-0113
• Pay Online*: Log on to
hsbcmortgageservices.com to
make an online payment (see
the next page to learn more).
• Pay by Phone*: Make a
payment from your checking or
savings account by contacting
Customer Care.
• Use EZ Pay Plus*:
This automatic payment plan
gives you the flexibility to
customize your payment
schedule. To access this service,
or the online payment option,
a PIN# is required. For your
security, it will be sent in a
separate mailing. To find out
more, see the section on EZ
Pay Plus or visit us online.
* This is a service provided by Fort Knox National Bank. A fee may be assessed for this service.
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If this is the first or primary
mortgage on your property, advise
your homeowner’s insurance
company to list HSBC Mortgage
Services as “mortgagee” on your
homeowner’s policy as follows:
chore
HSBC Mortgage Services
Its Successors and/or Assigns
P.O. Box 11035
Orange, CA 92856-8135
Register online
Once you receive your new PIN#,
you can register your account at
hsbcmortgageservices.com. You’ll
have access to your account 24/7
with all these benefits:
• Make secure online payments
• Review account activity
• Review and update account
information
• Submit online requests to
Customer Care
• Enroll in EZ Pay Plus
To register:
1. Go to hsbcmortgageservices.com
and click “Register Now”
2.Enter your loan information
3.Set up your website profile
4.Confirm registration
NEW CUSTOMER CHECKLIST
Notify your homeowner’s
insurance company
Make easy, on-time payments
Q. What if I’ve already sent a
payment to my previous
loan servicing company?
A. All payments were posted
to your account before your
loan was transferred. If your
payment was received after
the transfer to HSBC
Mortgage Services, it was
forwarded to us for processing.
Q. Will I be charged any late
fees for delays during the
transfer period?
A. No, payments received by your
previous loan servicing
company by their due date
during the 60 days following
the date of transfer will be
treated as “on-time” payments
and you won’t be charged a
late fee or reported as past
due to the credit bureaus.
Q. How can I change my
now that my mortgage is with
HSBC Mortgage Services?
A. No, the transfer of your loan
keep in
does not affect current terms
of your loan. The interest rate,
monthly payment and term of
your loan will not change.
contact information?
Q. Will my automatic payment
A. Simply:
• Visit us online
• Indicate the changes on
your billing statement
• Contact Customer Care
Q. When can I expect to receive
my PIN#?
A. Within 45 days.
keep out
plan continue with HSBC
Mortgage Services?
A. If you had an automatic payment plan with your previous
loan servicing company, it was
discontinued when your loan
transferred. HSBC Mortgage
Services offers the EZ Pay Plus*
automatic payment plan.
Q. How do I make my monthly
payments to HSBC
Mortgage Services?
A. We will mail you a billing
statement each month. If your
payment is due and, for some
reason, you haven’t received a
statement, don’t wait to make
your payment. Simply write
your HSBC Mortgage Services
account number on your check
and mail it to:**
HSBC Mortgage Services
P.O. Box 60113
City of Industry, CA
91716-0113
* This is a service provided by Fort Knox National Bank. A fee may be assessed for this service.
**Based on your state of residency, you may be required to send your payment to a different location.
FREQUENTLY ASKED QUESTIONS
Q. Will my loan terms change
Loan Terms and Payment Information
Escrow, Taxes and Insurance for First Mortgages
of my taxes and insurance if an
escrow account was already
established with my previous
loan servicing company?
A. Your escrow was transferred
along with your loan. Please
make your scheduled principal
and interest, taxes and/or
insurance payment to HSBC
Mortgage Services.
Q. How do I establish an escrow
account with HSBC Mortgage
Services to pay my property
tax and/or homeowner’s
insurance payment?
A. If we are servicing your primary
mortgage, please call Customer
Service at (800) 333-7023 with
your request. To establish an
account, your taxes and
insurance cannot be due within the
next 30 days or be delinquent. In
addition, please ensure that your
insurance policy shows the
premium paid for an entire year.
You will receive by mail, a letter
confirming the start date of your
escrow, new monthly payment
and escrow account summary.
Q. How can I be certain that my
insurance company has the
proper information on my
homeowner’s policy?
A. Contact your homeowner’s
insurance company and advise
them to list HSBC Mortgage
Services as “mortgagee” on your
homeowner’s policy as follows:
HSBC Mortgage Services
Its Successors and/or Assigns
P.O. Box 11035
Orange, CA 92856-8135
Q. Do I need to send HSBC
Mortgage Services proof of my
homeowner’s insurance?
A. Proof of insurance is forwarded
from your previous loan servicing
company. If you have an escrow
account with HSBC Mortgage
Services for insurance, we can get
this information directly from your
insurance agent. If you don’t have
an escrow account for insurance,
please forward proof to:
HSBC Mortgage Services
Attn: Insurance Department
P.O. Box 11035
Orange, CA 92856-8135
Our fax number: (714) 973-3302
Q. What should I do if I receive a
tax bill?
A. For established customers, HSBC
will receive tax bills from the state
and pay them in a timely manner.
Sometimes customers who are
new to HSBC receive the bill. If
your property address is in one of
the following states only, it is
helpful if you mail or fax the bill to
us at the address or number below.
Connecticut, Delaware, Georgia,
Illinois, Kentucky, Louisiana,
Massachusetts, Michigan,
Missouri, New Hampshire, New
York, Pennsylvania, Rhode Island,
Texas, Vermont, and Wisconsin
Mail to:
HSBC
P.O. Box 40028
Jacksonville, FL 33203
Fax #: (904) 357-1801
Q. May I continue to use the
advance checks provided by my
previous loan servicing
company?
A. We will issue you new checks
within three weeks of the transfer
date. To access your line prior to
receiving your new checks, please
contact Customer Care. We will
send you a check for the
requested amount within two
business days via overnight
delivery as long as the account is
in good standing.
Q. Will I pay interest on the total
amount of my approved line
of credit?
A. You will only pay interest on the
current outstanding balance of
your line of credit.
Q. How do I order more checks?
A. If you are running low on your
supply of checks, please contact
Customer Care. If you wish to
access your line prior to receiving
your checks, we can provide you
with an advance for the requested
amount within two business days
via overnight delivery, as long as
the account is in good standing.
FREQUENTLY ASKED QUESTIONS
Q. What happens to the payment
Home Equity Line of Credit
EZ Pay Plus* is the flexible way to pay your mortgage.
To find out more about all the
convenient EZ Pay Plus payment
options and how much you could
potentially save using the EZ Pay
Plus calculator, visit us today at
hsbcmortgageservices.com
EZ Pay Plus gives you all these
great benefits:
• Savings on checking account
fees and postage
• Automatic, on-time payments
• No late charges, as long as your
loan is current
• Save money on interest by
making payments once a week
or every other week. You will
pay smaller amounts more
frequently and you will make one
extra payment a year. This may
allow you to pay off your loan
sooner and substantially reduce
interest costs.**
*This is a service provided by Fort Knox National Bank. A fee may be assessed for this service.
** Your actual savings and reduction in term will differ based upon several factors, including, but not limited to, the
loan term, principal and interest payments, payment schedule, length of participation in the program, and no
returned payments.
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terrace
By enrolling in this program you authorize Fort Knox National Bank (“Fort Knox”) to initiate electronic
debit entries to or otherwise cause funds to be withdrawn from your accounts at depositories. The
debits are initially to be made from the depository and the account indicated by you and may also be
made from other depositories and/or accounts of which you give Fort Knox notice by telephone, fax or
in writing. The debits are to be made in the amount and at the frequency and on the dates you indicate
at the time of enrollment or may be made for other amounts, frequencies or dates of which you give
Fort Knox notice by telephone, fax or in writing. In states where EZ Pay Plus fees are applicable, you
direct Fort Knox to (i) place the amount debited in a non-interest bearing custodial account, (ii) deduct
from the custodial account as your payment to Fort Knox the fee, as outlined in the table below, for
the services performed for you pursuant to your authorization (in writing or via use of your PIN in the
case of a telephone or website enrollment),
Debit Option
Weekly
Every Other Week
Twice a Month
Monthly
Fee per Debit (where applicable)
$1.15
$2.30
$2.50
$5.00
(iii) pay the remaining balance in the custodial account to the mortgage company servicing your
mortgage loan no less frequently than monthly. You understand that if you elect the weekly or every
other week debit option, the reduction in the principal balance of your loan attributable to the
accumulation of additional funds above the required payment will only occur if all debits are honored
without interruption. You must notify Fort Knox in writing, in the event you file bankruptcy. You must
send this notice to the following address: P.O. Box 1270, Elizabethtown, KY 42702-1270. Your
authorization will remain in full force and effect until Fort Knox has received notification from you by
telephone, fax or in writing of its termination in such time and in such manner as to afford Fort Knox
and your depositories a reasonable opportunity to act on it. If your loan contains monthly payment
amount elements which may change, these amounts will be adjusted according to the terms of your
loan agreement and the debit option you elected. Additionally, if the mortgage company that services
your mortgage loan escrows your property taxes and/or insurance, or if you have elected to purchase
optional insurance or other optional products which are billed to you with your mortgage statements,
such escrow amounts, optional insurance premiums and fees for optional products will be added to
your EZ Pay Plus debit amount as shown on your monthly statement.
EZ PAY PLUS
HSBC Mortgage Services offers
EZ Pay Plus, which can potentially
save you thousands of dollars in
interest over the contracted life of
your loan. With EZ Pay Plus, your
loan payments will be transferred
automatically from your checking
or savings account on the dates
you select, with customized
payment options that suit your
budget and pay periods.
EZ Pay Plus Legal Disclosure
Home Financing
• Consolidating or paying off debts
• Taking additional funds from the
equity in your home
• Reducing your monthly payment
Auto Finance
Take advantage of great auto loan
rates and have more money for the
important things in life. Apply in 5
minutes or less to see if you can:
• Making home improvements
• Reduce your monthly auto loan
payment amount
• Purchasing a new home
• Get a better interest rate
As an HSBC Mortgage Services
customer, you can refinance
your existing mortgage to take
advantage of lower rates or tap
into the equity in your home. If
you do have a prepayment
penalty, we will waive it to thank
you for continuing to do business
Credit Cards
• Refinance your current auto loan
• Purchase a new or used vehicle
Call HSBC Auto Finance toll-free
at (866) 423-6584 or visit us online
at hsbcautoloan.com/REDUCE.
Be sure to give your Priority Code BL.
bargain
treasure
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Notice of Negative Credit Reporting Disclosure
We may report information about your account to credit bureaus. Late payments, missed payments or
other defaults on your account may be reflected in your credit report.
Loans owned, made or serviced by subsidiaries of Household Finance Corporation:
Arizona:Household Realty Corporation, Mortgage Banker License #BKBR-0105201.
California:Household Finance Corporation of California, Department of Corporations Finance Lenders License
#6071284, and/or HSBC Mortgage Services Inc., Residential Mortgage Lending Act License #8135641,
Department of Corporations Finance Lenders License #6031790.
New Hampshire:HSBC Mortgage Services Inc., First Mortgage Banker License No. 10627MB, Second
Mortgage Home Loan Lender License No.10628-MHL.
New York:Household Finance Realty Corporation of New York, Registered Mortgage Banker LMBC No. 100545.
Washington: Household Finance Corporation III, Consumer Loan License #520-CL-0365-26, and/or HSBC
Mortgage Services Inc., Consumer Loan License No. 520-CL-24990.
Credit Cards
Orchard Bank MasterCard credit cards are issued by HSBC Bank Nevada, N.A. (“Bank”, “we”, “us”) in Las Vegas,
Nevada, and serviced by its affiliates HSBC Card Services, Inc. and/or HSBC Card Services (II), Inc.
ADDITIONAL PRODUCTS
HSBC Mortgage Services has an
experienced team of loan officers
ready to help you make the best
choices for your financial needs.
Call us first if you’re thinking about:
with us. Call our team of loan
officers today at (800) 242-7550
and let us help make it easier to
reach your financial goals.