AP_CCTNS_RFP_Vol-I_(27.05.11) - National Crime Records Bureau

Comments

Transcription

AP_CCTNS_RFP_Vol-I_(27.05.11) - National Crime Records Bureau
Request for Proposal
For
Selection of System Integrator (SI)
For
Deployment of
Enterprise eCOPS Solution
Under
CCTNS Project
For
Andhra Pradesh Police Department
(Ref. No. : C.No 06/CCTNS/APeCOPS/SI-RFP/2011, Dated 27/05/2011)
Volume – I: Techno-Functional Requirements
Andhra Pradesh Society for Electronic Computerization of Police
O/o The IGP (PCS&S), 4th Floor, DGP Office Complex,
Lakdi-ka-pul, Hyderabad-500004
Phone: 040-23236095, Fax: 040-23230089,
Email: [email protected]
Website: https://www.appolice.gov.in
Crime & Criminal Tracking Network and Systems Project
AP Police
Table of Contents
1 INTRODUCTION .............................................................................................................................................. 8 1.1 1.2 1.3 1.4 2 PROJECT OVERVIEW ......................................................................................................................... 15 2.1 2.2 2.3 2.4 3 ORGANIZATION STRUCTURE ........................................................................................................................ 20 EXISTING LEGACY SYSTEMS ........................................................................................................................ 23 EXISTING DATA CENTER INFRASTRUCTURE ................................................................................................ 30 EXISTING NETWORK INFRASTRUCTURE (WAN & LAN) ........................................................................... 33 EXISTING CLIENT SITE INFRASTRUCTURE .................................................................................................. 36 EXISTING CAPACITY BUILDING INFRASTRUCTURE FOR (DTCS / RTCS / PTCS / POLICE ACADEMY) . 39 TECHNOLOGY STACK FOR EXISTING CORE LEGACY APPLICATIONS............................................................ 42 CORE APPLICATION SOFTWARE (CAS) .................................................................................... 43 4.1 4.2 5 NEED FOR THE PROJECT ............................................................................................................................... 15 VISION AND OBJECTIVES OF PROJECT ........................................................................................................ 15 STAKEHOLDERS OF PROJECT ........................................................................................................................ 17 BENEFITS TO STAKEHOLDERS OF THE PROJECT .......................................................................................... 17 ANDHRA PRADESH POLICE DEPARTMENT ............................................................................... 20 3.1 3.2 3.3 3.4 3.5 3.6 3.7 4 PROJECT BACKGROUND .................................................................................................................................. 8 BACKGROUND OF POLICE SYSTEMS IN INDIA ............................................................................................... 8 CCTNS IMPLEMENTATION FRAMEWORK ..................................................................................................... 11 GOALS OF THIS REQUEST FOR PROPOSAL (RFP) ...................................................................................... 12 CAS (CENTER) ............................................................................................................................................. 44 OVERVIEW OF SERVICES IN CAS (CENTER) .............................................................................................. 44 SCOPE OF THE PROJECT .................................................................................................................. 46 5.1 5.2 5.3 5.4 GEOGRAPHICAL SCOPE ................................................................................................................................. 48 FUNCTIONAL SCOPE ...................................................................................................................................... 52 SCOPE OF SERVICES DURING IMPLEMENTATION PHASE ............................................................................ 92 SCOPE OF SERVICES DURING POST-IMPLEMENTATION PHASE ............................................................... 165 6 IMPLEMENTATION AND ROLL-OUT PLAN .............................................................................. 180 7 ANNEXURE: SERVICE LEVELS ...................................................................................................... 187 7.1 7.2 IMPLEMENTATION PHASE SLAS: ............................................................................................................... 191 POST IMPLEMENTATION PHASE SLAS: ..................................................................................................... 196 ANNEXURE-1: ORGANIZATION CHART ........................................................................................... 217 ANNEXURE-2: EXISTING LEGACY APPLICATIONS AND SYSTEMS ...................................... 218 ANNEXURE-3: EXISTING DATA CENTRE INFRASTRUCTURE .................................................. 225 ANNEXURE-4: EXISTING LAN INFRASTRUCTURE AT DGP OFFICE. .................................... 231 ANNEXURE-5: EXISTING NETWORKING INFRASTRUCTURE AND INDICATIVE
NETWORKING DIAGRAM ....................................................................................................................... 232 ANNEXURE-6: DETAILS OF EXISTING INFRASTRUCTURE AT TRAINING CENTERS .... 235 ANNEXURE-7: DETAILS OF PILOT DISTRICTS ............................................................................. 236 ANNEXURE-8: LIST OF POLICE STATIONS / CIRCLE OFFICES / SDPOS .......................... 240 ANNEXURE-9: DETAILS OF POLICE STATIONS / DISTRICTS UNDER CIPA
IMPLEMENTATION .................................................................................................................................... 270 Volume-I – Techno-Funcational Requirements
Page 2 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
ANNEXURE-10: LIST OF POLICE STATIONS UNDER CIPA DISTRICTS WHERE SITE
PREPARATION AND HARDWARE INSTALLATION IS REQUIRED UNDER CCTNS
PROJECT ........................................................................................................................................................ 273 ANNEXURE-11: GOVERNANCE STRUCTURE IN ANDHRA PRADESH .................................... 281 ANNEXURE-12: INFRASTRUCTURE REQUIRED FOR SITE PREPARATION AT POLICE
STATIONS AND HIGHER OFFICES. .................................................................................................... 284 ANNEXURE-13: IT INFRASTRUCTURE REQUIRED FOR SUPPLY TO POLICE STATIONS
AND HIGHER OFFICES. ........................................................................................................................... 290 ANNEXURE-14: ITEMS ALREADY SUPPLIED TO POLICE STATIONS AND HIGHER
OFFICE IN HYDERABAD AND CYBERABAD .................................................................................... 301 ANNEXURE-15: TECHNICAL SPECS (INDICATIVE) .................................................................... 305 ANNEXURE-16: INDICATIVE BOM FOR DATA CENTER & DISASTER RECEOVERY
CENTER .......................................................................................................................................................... 378 ANNEXURE-17: FUNCTIONAL REQUIREMENT SPECIFICATIONS (FRS) ............................ 384 ANNEXURE-18: CAS STACK .................................................................................................................. 421 ANNEXURE-19: LIST OF LOCATIONS NOT HAVING NETWORK CONNECTIVITY
(INDICATIVE). 423 ANNEXURE-20: EXISITNG DATA FOR MIGRATION (INDICATIVE). .................................... 425 Volume-I – Techno-Funcational Requirements
Page 3 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Abbreviations / Acronyms
S. No.
Acronym
Meaning
1.
APeCOPS
Andhra Pradesh Society for Electronic Computerization
of Police Services, Andhra Pradesh Police
2.
APP
Andhra Pradesh Police
3.
APSWAN
Andhra Pradesh State Wide Area Network
4.
ATS
Annual Technical Support
5.
BG
Bank Guarantee
6.
CAS
Core Application Software
7.
CCTNS
Crime and Criminal Tracking Network & System
8.
CIPA
Common Integrated Police Application
9.
CTT
Core technical Team
10.
DNC
District Network Centre
11.
DR
Disaster Recovery
12.
DRC
Disaster Recovery Centre
13.
DTC
District Training Centre
14.
eCOPS
Electronic Computerization of Police Services
15.
FPB
Finger Print Bureau
16.
FRS
Functional Requirement Specifications
17.
FSL
Forensic Science Laboratory
18.
ICT
Information And Computer Technology
19.
LD
Liquidated Damages
20.
MHA
Ministry of Home Affairs
21.
MMP
Mission Mode Project
22.
NCRB
National Crime Records Bureau
23.
NeGP
National E-Governance Project
24.
NIC
National Informatics Centre
25.
OEM
Original Equipment Manufacturer
26.
PBG
Performance Bank Guarantee
27.
PCS&S
Police Computer Services and Standardization
28.
PHQ
Police Headquarters
Volume-I – Techno-Funcational Requirements
Page 4 of 427
Crime & Criminal Tracking Network and Systems Project
S. No.
29.
Acronym
PKCS
Meaning
Public Key Cryptography Standards
30.
PTC
Police Training Centre
31.
RFC
Request for Clarification
32.
RFP
Request for Proposal
33.
RPO
Regional Passport Office
34.
RPTC
Regional Police Training Centre
35.
RTA
Road Transport Authority
36.
SCRB
State Crime Record Bureau
37.
SDA
Software Development Agency
38.
SI
System Integrator
39.
SNC
State Network Centre
40.
SRS
Software Requirements Specifications
41.
SOA
Service Oriented Architecture
42.
SPMC
State Project Management Consultant
43.
SPMU
State Project Management Unit
44.
UAT
User Acceptance Testing
Volume-I – Techno-Funcational Requirements
AP Police
Page 5 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
RFP Data Sheet
The tender schedule mentioned below is tentative, subject to change. Any change in
the schedule will be displayed on the AP POLICE website (www.appolice.gov.in)
S. No.
1.
2.
3.
4.
5.
6.
Information
Details
Project Name
RFP Ref. No. and Date
CCTNS PROJECT
C.No.:06/CCTNS/APeCOPS/SIRFP/2011 dated 27/05/2011
` 25,000/RFP Document Fee
(Non-refundable)
(Rupees Twenty Five Thousand
Only)
Sale of RFP Document
Bid Document can be purchased at a
cost of ` 25,000 (Rupees Twenty
Five Thousand only), non-refundable
in the form of Demand Draft payable
at Hyderabad from any nationalized
bank in favour of The “IGP, PCS”,
from the office of IGP (PCS&S), 4th
Floor, DGP Office Complex, Lakdi-kapul, Hyderabad 500004.
Date and Time of Sale of the from 27/05/2011 to 04/07/2011
RFP Document
on any working day between
11:00 am to 4:00 pm
Earnest Money Deposit or Bid ` 3,00,00,000
Security
(Rupees Three Crore only)
7.
Contact Person for Queries
Shri Ravi Gupta, IPS,
CEO, APeCOPS,
O/o the IGP (PCS&S),
4th Floor, DGP Office Complex,
Lakdi-ka-pul,
Hyderabad 500004.
Phone: 040-23236095
Fax: 040-23230089
Email: [email protected] 8.
Date, Time and Venue for
workshop
for
explaining
about
the
existing
applications / systems etc.
(Please see below Note)
From 07/06/2011 to 08/06/2011
during 11:00 am to 1:00 pm.
9.
10.
Conference Hall,
O/o the IGP (PCS&S),
4th Floor, DGP Office Complex,
Lakdi-ka-pul,
Hyderabad 500004.
Last date for receipt of 13/06/2011
written queries from bidders
for clarifications
Date, Time and Venue of Pre- 13/06/2011, 11:00 am
Volume-I – Techno-Funcational Requirements
Page 6 of 427
Crime & Criminal Tracking Network and Systems Project
S. No.
Information
AP Police
Details
bid Conference
Conference Hall,
O/o the IGP (PCS&S),
4th Floor, DGP Office Complex,
Lakdi-ka-pul,
Hyderabad 500004.
11.
12.
13.
14.
15.
Release of Response to the 28/06/2011
Queries & Corrigendum
Last Date, Time and Venue 05/07/2011, 3:00 pm
for receipts of bids in
response to this RFP Notice.
Shri Ravi Gupta, IPS,
CEO, APeCOPS
O/o The IGP (PCS&S),
4th Floor, DGP Office Complex,
Lakdi-ka-pul,
Hyderabad 500004
Date, Time and Venue of 05/07/2011, 3:30 pm
opening of pre-qualification
criteria
Conference Hall,
O/o the IGP (PCS&S),
4th Floor, DGP Office Complex,
Lakdi-ka-pul,
Hyderabad 500004
Date, Time and Venue for Will be intimated later.
opening of Technical bids of
pre-qualified bidders only.
Date, Time and Venue for Will be intimated later.
opening of financial bids of
technically qualified bidders
only.
Note:1. Intrested prospective bidder can attend the workshop by prior appointment
only.
2. The requests for seeking appointment to be sent atleast 02 days prior to the
date of commencement of workshop to the following e-mails ids.
(a)
[email protected]
(b)
[email protected]
3. Only 02 persons from each firm will be allowed to attend the workshop.
4. Workshop will be non interactive session. In the workshop the exisiting
applications / systems will be explained to the prospective bidders.
Volume-I – Techno-Funcational Requirements
Page 7 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
1 Introduction
1.1
Project Background
Availability of relevant and timely information is of utmost importance in conduct of
business by Police, particularly in investigation of crime and in tracking & detection of
criminals. Police organizations everywhere have been handling large amounts of
information and huge volume of records pertaining to crime and criminals.
Information Technology (IT) can play a very vital role in improving outcomes in the
areas of Crime Investigation and Criminals Detection and other functioning of the
Police organizations, by facilitating easy recording, retrieval, analysis and sharing of
the pile of Information. Quick and timely information availability about different facets
of Police functions to the right functionaries can bring in a sea change both in Crime &
Criminals handling and related Operations, as well as administrative processes.
Creation and maintenance of databases on Crime & Criminals in digital form for
sharing by all the stakeholders in the system is therefore very essential in order to
effectively meet the challenges of Crime Control and maintenance of public order. In
order to achieve this all the States should meet a common minimum threshold in the
use of IT, especially for crime & criminals related functions.
Additional information can be found on NCRB website (http://ncrb.nic.in)
1.2
Background of Police Systems in India
Several initiatives have been introduced in the past to leverage IT in police
functioning. Some of these initiatives include centrally initiated programs such as the
NCRB-led CCIS (Crime and Criminals Information System) and CIPA (Common
Integrated Police Application), and State-led initiatives such as e-COPS (in Andhra
Pradesh), Police IT (in Karnataka), Thana Tracking System (in West Bengal), CAARUS
(in Tamil Nadu) and HD IITS (in Gujarat).
Presently automation in the area of Civil Police is addressed mainly through the two
GOI- led initiatives – CCIS and CIPA – and in some States such as Andhra
Pradesh, Karnataka and Gujarat, through State-led initiatives.
This section explores the details of such GOI-led initiatives.
Volume-I – Techno-Funcational Requirements
Page 8 of 427
Crime & Criminal Tracking Network and Systems Project
1.2.1
AP Police
Crime and Criminals Information System (CCIS)
CCIS is an NCRB-driven program and has been launched in 1990. Since then, it has
been implemented in 35 states and union territories and spans over 700 locations.
Most of the State/UT police headquarters and district headquarters are covered by
CCIS and so are some of the 14,000+ Police Stations in the country.
CCIS is primarily an initiative to create crime and criminals related database that can
be used for crime monitoring by agencies such as National Crime Records
Bureau (NCRB), State Crime Records Bureaus (SCRBx) and District Crime Records
Bureaus (DCRBx) and to facilitate statistical analysis of crime and criminals related
information with the States and monitoring agencies.
CCIS data is used for publishing online reports such as Missing Persons report and is
also used as the basis for online query facilities that are available through the NCRB
website. In addition, it is also used by NCRB to publish an annual nation-wide Crime
Report. CCIS focuses exclusively in Crime and Criminals information and does not
address the other aspects of Police functioning.
CCIS was originally built on Unix OS and Ingres database, but has since been ported
to Windows platform and has released its last three versions on Windows (the last
release having taken place in September 2002).
1.2.2
Common Integrated Police Application (CIPA)
A feature common to most of the early efforts has been a predominant focus on
collection of data as required by the monitoring agencies and on specific functions
such as records management, statistical analysis and office automation; rather than
on Police Stations, which are the primary sources of crime- and criminals-related data
generation.
In order to provide an application that supports Police Station operations and the
investigation process, and that is common across all states and union territories, MHA
had conceptualized the Common Integrated Police Application (CIPA) in 2004. It has
been initiated as part of the “Modernization of State Police Forces (MPF)” scheme of
the Ministry of Home Affairs. The aim of CIPA is to bring about computerization and
automation in the functioning at the Police Station with a view to bringing in
Volume-I – Techno-Funcational Requirements
Page 9 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
efficiency and transparency in various processes and functions at the Police Station
level and improve service delivery to the citizens.
So far about 2,760 Police
Stations, out of a total of 14,000+ Police Stations across the country, have been
covered under the Scheme.
CIPA is a stand-alone application developed to be installed in Police Stations and to
support the crime investigation and prosecution functions. CIPA is a centrally
managed application: an application core centrally developed and is installed in Police
Station. Any state-specific customizations are evaluated and made on a need basis.
The core focus of the CIPA application is the automation of Police Station operations.
Its core functionality includes the following modules: (i) Registration Module (ii)
Investigation Module (iii) Prosecution Module. There is also a Reporting module that
addresses basic reporting needs.
CIPA is built on client-server architecture on a NIC Linux platform using Java
and PostgreSQL database.
Benefits realized from CIPA include the ability to enter registration (FIR) details into
the system and print out copies and the ability to create and manage Police Station
registers on the system, etc.
It
was
felt,
however,
that
a
standalone
application
couldn’t
provide
the
enhanced outcomes in the areas of Crime Investigation and Criminals Detection that
are necessary. And for this reason, MHA has decided to launch the Crime and
Criminal Tracking Network System (CCTNS) program.
1.2.3
Crime and Criminal Tracking Network System (CCTNS)
The Crime and Criminal Tracking Network Systems (CCTNS) was conceptualized by
the Ministry of Home Affairs in detailed consultation with all stakeholders and will be
implemented as a “Mission Mode Project (MMP)” and will adopt the guidelines of the
National e-Governance Plan (NeGP).
CCTNS aims at creating a comprehensive and integrated system for enhancing the
efficiency and effectiveness of policing at all levels and especially at the Police Station
Volume-I – Techno-Funcational Requirements
Page 10 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
level through adoption of principles of e-Governance. CCTNS will operate through the
creation of a nationwide networked infrastructure for evolution of IT-enabled
state-of-the-art tracking system around “investigation of crime and detection of
criminals” in real time, which is a critical requirement in the context of the present
day internal security scenario.
The scope of CCTNS spans all 35 States and Union Territories and covers all Police
Stations (14,000+ in number) and all Higher Police Offices (6,000+ in number) in the
country. The CCTNS project includes vertical connectivity of police units (linking
police units at various levels within the States – Police Stations, district police offices,
state headquarters,
through
SCRB
and
other police
formations
–
and
States,
state headquarters and SCRB, to NCRB at GOI level) as well as horizontal
connectivity, linking police functions at State and Central level to external entities.
CCTNS also provides for a citizen’s interface to provide basic services to citizens.
1.3
CCTNS Implementation Framework
CCTNS would be implemented in a way where the States and UTs play a major role.
CCTNS would be implemented in alignment with the NeGP principle of “centralized
planning and de-centralized implementation”. MHA and NCRB would play a key role in
planning the program in collaboration with the Police leadership within States, in the
development of a few core components and in monitoring and reviewing the program.
It is, however, the States and UTs that would drive the planning and implementation
at the State level.
The role of the Centre (MHA and NCRB) focuses primarily around planning, providing
the Core Application Software (CAS) (to be configured, customized, enhanced and
deployed in States. States would drive the implementation at the state level and
would continue to own the system after deployment.
Although implementation of this project is planned in such a way that MHA will
provide Core Application Software to the states/UTs which will be customized by
system integrator selected by that States/UTs through a competitive bidding process,
but some of the States in the country who have already developed their own systems
similar to the one MHA has proposed to implement will be able to enhance their
existing systems under the purview of CCTNS project. Andhra Pradesh is one of these
Volume-I – Techno-Funcational Requirements
Page 11 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
states declared as “Advanced State” having similar system called Electronic
Computerization of Police Services (eCOPS) in place and using it extensively
across the State at all the Police Stations. AP Police have experience of more than 10
years in the field of computerization. The eCOPS was initially developed in client /
server environment and later on it was migrated to web based system. Apart from
this application there are many applications which have been developed and
implemented over a period of time. AP Police have been using these applications
effectively to analyze crime records and get clues to apprehend the suspects. These
applications are required to be integrated to provide better services to the citizens
and Police Department. Functionalities of these applications need to be revised
in order to meet the objectives, functionalities and other requirements as
defined under CCTNS project. AP Police has decided to enhance the
capabilities of its applications and migrate into “Enterprise eCOPS” having
workflow based environment.
The implementation of CCTNS would be taking an “integrated service delivery”
approach rather than that of procurement of hardware and software.
The central feature of CCTNS implementation at the State level is the “bundling of
services” concept. According to this, each State selects one System Integrator (SI)
who would be the single point of contact for the State for all the components of
CCTNS. These components include the application (the changes made to the core
application provided by MHA), hardware, communications infrastructure, associated
services such as Capacity Building and Handholding, etc.
1.4
Goals of this Request for Proposal (RFP)
The RFP for Andhra Pradesh Police is prepared in the context of further enhancing the
eCOPS application duly incorporating the additional police functionalities, citizen
services, gaps with respect to the Services of Core Application Software (State) under
development at NCRB, integration with other advanced applications in the State.
Further to render other associated services such as Capacity Building, Network,
Handholding support, Data digitization & Migration, providing hardware for Data
Center & Disaster Recovery Center, Police Stations & Higher Offices and successfully
rolling out the Enterprise eCOPS application across the State within the broad
guidelines of CCTNS.
Volume-I – Techno-Funcational Requirements
Page 12 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The primary goal of this RFP is to select System Integrator for supply, development,
customization, implementation, integration, testing, commissioning, capacity building,
handholding and operation & maintenance of an Enterprise eCOPS system under
Crime & Criminal Tracking and Network Systems Project (CCTNS) for Andhra Pradesh
Police Department.
This is volume of the RFP which intends to bring out all the details with respect to
solution and other requirements that are deemed necessary to share with the
potential bidders. The goals of this RFP are further elaborated below:
1)
To seek proposals from potential bidders or consortia of companies for
providing the solution architecture, requirements & specifications for the
enhancing eCOPS (under CCTNS Project); including system design,
development, and implementation of the Enterprise eCOPS project in the
phases outlined in this RFP and operation and management of Enterprise
eCOPS for the duration of the contract (i.e. five years) and obtaining
confirmation regarding their ability to provide these required services.
2)
To understand from the bidders how they propose to meet the
technical and operational requirements of the proposed system.
3)
To ascertain how potential bidders propose to deliver the services and
sustain the demand and growth in the requirements.
4)
To ascertain from bidders on how they will ensure scalability and
upgradeability of the infrastructure and solution proposed to be
deployed.
5)
To understand from the bidders as to how they intend to innovate further
on this service delivery model.
APeCOPS shall be the final authority with respect to qualifying a bidder through this
RFP. Their decision with regard to the choice of the SI who qualifies through this RFP
shall be final and the APeCOPS reserves the right to reject any or all the bids without
assigning any reason. The APeCOPS further reserves the right to negotiate/discuss
with the selected agency to enhance the value through this project and to create a
more amicable environment for the smooth execution of the project.
Volume-I – Techno-Funcational Requirements
Page 13 of 427
Crime & Criminal Tracking Network and Systems Project
1.4.1
AP Police
RFP issuing Authority
This Request for Proposal (RFP) is issued by the APeCOPS which is chaired by the
Chief Secretary, Government of Andhra Pradesh and has IGP, PCS&S as CEO and
Member Secretary.
The APeCOPS (through CCTNS Apex Committee and Empowered Committee) shall be
the final authority with respect to qualifying a bidder through this RFP. Their decision
with regard to the selection of the SI who qualifies through this RFP shall be final and
the APeCOPS reserves the right to reject any or all the bids without assigning any
reason. The APeCOPS further reserves the right to negotiate with the selected agency
to enhance the value through this project and to create a more amicable environment
for the smooth execution of the project.
1.4.2
Structure of the RFP
The RFP document for selection of the State System Integrator (SI) is segregated into
the following three volumes:
Volume I – Techno Functional Requirements
‘Volume- I’ provides Introduction to the Project, and the Scope of Services required
from the System Integrator.
Volume II – Commercial and Bidding Terms
‘Volume - II’ details the General Terms & Conditions with respect to the bid Process
management including bid submission forms to be adopted for the proposed project.
Volume III – Master Service Level Agreement
‘Volume - III’, Master Service Level Agreement for the proposed engagement,
outlines the contractual, legal terms & conditions applicable for the propose
engagement.
Volume-I – Techno-Funcational Requirements
Page 14 of 427
Crime & Criminal Tracking Network and Systems Project
2
Project Overview
2.1
Need for the Project
AP Police
The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking
Network and Systems (CCTNS) project as a Mission Mode Project under the National
e-Governance Plan (NeGP). This is an effort of the Government of India to modernize
the police force giving top priority to citizen services, information gathering, and its
dissemination among various police organizations and units across the country.
A need has been felt to adopt a holistic approach to address the requirements of the
police, mainly with relation to functions in the Police Station and traffic management.
There is also a need to strengthen the citizen interfaces with the police. Interfaces
need to
be
built
with
external
agencies
like
courts,
transport
authorities,
hospitals, jails, municipal authorities etc., to be able to share information between
departments. Therefore, it becomes critical that information and communication
technologies are made an integral part of policing in order to enhance the efficiency
and effectiveness of the Police Department.
In order to realize the benefits of e-Governance fully, it is essential that a
holistic approach is adopted that includes re-engineering and standardizing key
functions of the police and creating a sustainable and secure mechanism for sharing
critical crime information across all Police Formations. The CCTNS has been
conceptualized
in
response
to
the
need
for
establishing
a
comprehensive
e-Governance system in all the Police Stations across the country.
2.2
Vision and Objectives of Project
Vision, Mission and Core Values
Vision: An information-centric Police Department that is well-connected with the civil
society, leveraging ICT to provide efficient service delivery to the citizen of the State
in order to minimize crime and provide an environment for well-being and confident
action.
Mission: Computerization of AP Police to meet the needs of the public with state-ofthe-art technology.
Volume-I – Techno-Funcational Requirements
Page 15 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Core Values:
Facilitation of all aspects of policing including Crime Prevention, Investigation, Traffic
and Law & Order maintenance etc. through ICT enabled solutions.
The broad objectives of the project are as follows:
a)
Improve Service Delivery to the Public
Citizens should be able to access police services through multiple, transparent, and
easily accessible channels (Portal, Mobile, Call Centre etc.) in a citizen-friendly
manner. The focus is not only to improve the current modes of the service delivery
but also provide alternate modes such as internet for the public to communicate with
the police.
b)
Empowerment of Police Officers at all levels
Police Officers having the right type of information at the right time with the right
tools to perform out his duty are what is envisioned through this project. It is
imperative that the project should implement the aforementioned concept and shall
provide Officers with a greater control, with the tools, technologies and information to
facilitate prevention of crime, faster & more accurate investigation of crime and
detection of criminals
c)
Provide Enhanced Tools for Law & Order Maintenance,
Investigation, Crime Prevention, & Traffic Management
Law & Order Maintenance, Investigation, Crime Prevention, and Traffic Management
are core components of policing work. Information technology can both enable and
improve the effectiveness and efficiency of the core activities of the Police. Police
should be provided with data amenable for easier and faster analysis in order to
enable them to make better and informed decisions.
d)
Increase Operational Efficiency
Police should spend more time on the public facing functions. Information technology
solutions should help in reducing the repetitive paperwork/records and making the
back-office functions more efficient.
e)
Eliminating Drudgery from Police System
Volume-I – Techno-Funcational Requirements
Page 16 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Institutionalization of a platform to share information seamlessly with other States
and other Departments would rely on the central repository of information regarding
crime & criminals. This central repository would be a step-stone towards efficient
policing by reducing drudgery from the system and allowing police to spend more
time in activities related to crime prevention and crime investigation.
f)
Create a platform for sharing crime & criminal information across
the country
There is a critical need to create a platform for sharing crime and criminal information
across Police Stations within and between the different states in order to increase the
effectiveness in dealing with criminals across the state borders.
2.3
Stakeholders of Project
The impact of the police subject being sensitive, a consultative and a bottomup approach has to be adopted in designing the MMP impacting the following
stakeholders:
 Citizens/ Citizens groups
 State Police department
 MHA/NCRB/Others
 External Departments of the State such as Jails, Courts, Passport
Office, Transport Department, Hospitals etc.
 Non-Government/Private sector organizations
2.4
Benefits to Stakeholders of the project
The following are the expected benefits envisaged from successful implementation of
the MMP:
2.4.1
Benefits to Citizens
a)
Multiple channels to access services from police
b)
Simplified process for registering and tracking incidents, petitions and
FIRs
c)
Simplified process for accessing general services such as requests for
certificates, verifications, and permissions
d)
Simplified process for registering grievances against police
Volume-I – Techno-Funcational Requirements
Page 17 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
e)
Simplified process for tracking the progress of the case during trials
f)
Simplified
access
to
view/report
unclaimed/recovered
vehicles
and
property
g)
Improved relationship management for victims and witnesses
h)
Faster and assured response from police to any emergency calls for
assistance
2.4.2
Benefits to Police Department
a)
Enhanced tools for investigation
b)
Centralized crime and criminal information repository along with the
criminal images and fingerprints with advanced search capabilities
c)
Enhanced ability to analyze crime patterns, modus operandi
d)
Enhanced ability to analyze accidents and other road incidents
e)
Faster turnaround time for the analysis results (crime and traffic) to reach
the officers on the field
f)
Reduced workload of the Police Station back-office activities such as
preparation
of
regular
and
adhoc
reports
and
station
records
management
g)
Enhanced tools to optimize resource allocation for patrols, emergency
response, petition enquiries, and other general duties
h)
A collaborative knowledge-oriented environment where knowledge is
shared across the different regions and units
i)
Better
coordination
and
communication
with
external
stakeholders
through implementation of electronic information exchange systems
2.4.3
a)
Benefits to Ministry of Home Affairs (NCRB)
Standardized means of capturing the crime and criminal data across the
Police Stations in the country
b)
Faster and easier access to crime and criminal information across the
country in a manner amenable for trend and pattern analysis
Volume-I – Techno-Funcational Requirements
Page 18 of 427
Crime & Criminal Tracking Network and Systems Project
c)
AP Police
Enhanced ability to detect crime patterns and modus operandi across
the states and communicate to the state police departments for aiding in
crime prevention
d)
The ability to respond faster and with greater accuracy to inquiries from
the parliament, citizens and citizens groups; and to RTI queries.
e)
Benefits to External Departments (example: Jails, Courts, Passports
Office, Transport Department, and Hospitals)
f)
Seamless integration with police systems for better citizen service
delivery and improved law enforcement
Volume-I – Techno-Funcational Requirements
Page 19 of 427
Crime & Criminal Tracking Network and Systems Project
3
Andhra Pradesh Police Department
3.1
Organization Structure
AP Police
Andhra Pradesh Police has a typical organization structure like other Police
Departments in other States of India. The Headquarters of the Police Department
(also known as DGP Headquarters) is located at Hyderabad. This office is
appropriately supported by other functional units like Administration, Law & Order,
Intelligence, Security, CID, Provisioning & Logistics, Forensic Science Laboratory, and
Police Computer Services & Communications.
The Andhra Pradesh State comprises of Regions – Visakhapatnam, Rayalaseema,
Hyderabad and Warangal. Each Region is headed by an Inspector General of Police.
These Regions are further divided into eleven Ranges namely Visakhapatnam, Eluru,
Guntur,
Anantapaur,
Kurnool,
Hyderabad,
Warangal,
Nizamabad,
Karimnagar,
Railways and Marine Range.
Presently, Andhra Pradesh has 29 Police Districts including three Govt. Railway Police
Units headed by Superintendent of Police and 4 Police Commissionerates namely
Hyderabad City, Cyberabad, Visakhapatnam & Vijayawada headed by Addl. DGP / IGP
rank Officers. These Police Districts and Commissionerates have been further divided
into Sub-divisional Police Officers, Circles Officers and Police Stations.
AP Police has fifteen APSP Battalions including Battalions of India Reserve Battalion
(IRB), Special Armed Reserve City Police Lines (SARCPL), Grey Hounds and Octopus.
Finally, it includes the Training Institutions viz Andhra Pradesh Police Academy
(RPTC) and seven Police Training Colleges located at Himayathasagar, Hyderabad and
Ananthapur, Prakasam, Vizianagaram, Warangal, Amberpet (Hyderabad), Tirupathi
and Karimnagar respectively. In addition to above, 26 District Training Centres
/Commissionerates Training Centres (DTC/CTC), and one PCS Computer Lab, one
SCRB (CID) & one Police Communication cum Hardware Lab are also available.
Volume-I – Techno-Funcational Requirements
Page 20 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The ranks in the Andhra Pradesh Police Department are list as below:
Police Ranks
 Director General of Police
 Addl. Director General of Police
 Inspector General of police (IGP)
 Deputy Inspector General Of police (DIG)
 Superintendent of Police (SP)
 Addl. Superintendent of Police
 Deputy Superintendent of Police
 Inspector of Police
 Sub Inspector of Police (S.I.)
 Assistant Sub Inspector of Police (ASI)
 Head Constable
 Police Constable
The organization hierarchy is divided across distinct units as described below
State Police Units

Director General of Police (DGP)

Intelligence Department

Crime Investigation Department (CID)

APSP Battalions Headquarters.

A.P. Police Academy (APPA)

Finger Print Bureau

Forensic Science Laboratory
Regional Units

Police Regional Offices

Police Range Offices

Police Training Colleges

Regional Intelligence Units

Regional Command Centers (CID)

Regional Forensic Science Labs.
Volume-I – Techno-Funcational Requirements
Page 21 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
District Police Units

District Police Office (DPO)

District Crime Record Bureau (DCRB)

District Special Branch (DSB)

Sub-Divisional Police Office (SDPO)

Circle Office (CO)

Police Station (PS)

District Armed Police.
City Police Units

Police Commissionerates

Addl. CP Offices

Jt. CP Offices

City Crime Record Bureau (CCRB)

Central Crime Station (CCS)

Deputy Commissioner of Police (DCP) Offices

Assistant Commissioner of Police (ACP) Offices

Police Station (PS)
Functional units are as follows.
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
k)
l)
m)
Law & Order
CID
Technical Services
Intelligence
Admin & Welfare
Legal
APSP
P&L
Co-ordination
Training
Railways
Transport
Marine
Organizational structure of Andhra Pradesh Police Department is given Annexure-1
of Volume-I.
Volume-I – Techno-Funcational Requirements
Page 22 of 427
Crime & Criminal Tracking Network and Systems Project
3.2
AP Police
Existing Legacy Systems
The existing legacy applications/systems that are currently under operation
in the Andhra Pradesh Police Department are as follows:
3.2.1
Crime & Criminal Information system (CCIS)
CCIS is primarily an initiative to create crime and criminals related database
that can be used for crime monitoring by agencies such as National
Crime Records Bureau (NCRB), State Crime Records Bureaus (SCRBx) and
District Crime Records Bureaus (DCRBx) and to facilitate statistical analysis
of crime and criminals related information with the States and monitoring
agencies.
CCIS data is used for publishing online reports such as Missing Persons
report and is also used as the basis for online query facilities that are
available through the NCRB website. In addition, it is also used by NCRB to
publish an annual nation-wide Crime Report. CCIS focuses exclusively in
Crime and Criminals information and does not address the other aspects of
Police functioning.
CCIS was originally built on Unix OS and Ingres database, but has since
been ported to Windows platform and has released its last three versions on
Windows (the last release having taken place in September 2002).
3.2.2
Common Integrated Police Application (CIPA)
CIPA is a stand-alone application developed to be installed in Police Stations
and to support the crime investigation and prosecution functions. CIPA is a
centrally managed application: an application core was centrally developed
and was installed in Police Stations. Any state-specific customizations are
made on a need basis.
The core focus of the CIPA application is the automation of Police Station
operations. Its core functionality includes the following modules: (i)
Registration Module (ii) Investigation Module (iii) Prosecution Module. There
is also a Reporting module that addresses basic reporting needs.
Volume-I – Techno-Funcational Requirements
Page 23 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
CIPA is built on client-server architecture on a NIC Linux platform
using Java and PostgreSQL database.
3.2.3
Electronic Computerization of Police Services (eCOPS)
eCOPS is the key application of AP Police Department being used across the
state. This is a web based application working in tandem with a few
associated adjunct applications. It provides a platform for computerizing all
key investigation operations from filing an FIR through creating the Final
Charge sheet. eCOPS is accessible across hierarchy levels and state-wide
locations so as to enable easy access of information throughout the
Department and facilitate faster and better decision making and crime
prevention via information collation and collaborative action.

eCOPS
Software
automates
the
Crime
related
transactional
functionalities at Police Stations

Provide enhanced tools for Crime Investigation, Crime Prevention, Law
and Order maintenance and other functions like Traffic Management,
Emergency Response Management System etc.

Utilize IT for efficiency and effectiveness of core policing operations

Provide information for easier and faster analysis and trends

Increase operational efficiency by reducing manual and repetitive
operations

Improving
the
communication
by
providing
facilities
viz.
Police
Messaging, email systems, alerts, notifications etc. via associated
adjunct applications

Automating back-office operations and thereby provide Police Personnel
more time to focus on core police activities.

Create platforms at State and Central levels for sharing Crime and
Criminal Information (database) across the state and across the
country (in the future) to enable easy sharing of real-time information
across Police Stations and Districts at the state level and across states
at the National level thereby resulting in:
 Improved Investigation and Crime Prevention
 Better tracking of Criminals, Suspects, Accused, and Repeat Offenders
etc.
Volume-I – Techno-Funcational Requirements
Page 24 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
Create a platform for sharing intelligence across the country and across
various agencies involved therein.

Improve services for public/ citizen/ stakeholders, such as:

Access to Police Services in a citizen-friendly manner

Provide alternate modes of service delivery such as internet

Track
status and development during Courts / Prosecution
activities

Maintaining records of Criminals and Organized Gangs.

Generating various statutory registers required to be maintained
by the Police Station, and periodic statements to be sent to the
higher levels.
3.2.4
Citizen Portal
The Citizen Portal module improves the Service Delivery to the Public.
Citizens are able to access the police services through transparent, multiple,
and easily accessible channels in a citizen-friendly manner. This will not only
improve current methods of accessing these services but also provide
alternatives for the public to communicate with the Police.
The services available to the citizen are:

Document delivery status

Lost and recovered vehicles

Lost and recovered mobiles

Report crime

Safety tips

Fighting terror

Know your case status

Status of Passport Verification Application (in Hyderabad and Cyberabad)

Right to information act

Missing persons/unknown dead bodies, most wanted persons etc.

Recruitment related information
Volume-I – Techno-Funcational Requirements
Page 25 of 427
Crime & Criminal Tracking Network and Systems Project
3.2.5
AP Police
Third Eye – Investigation Tool
The Third Eye application is a database driven search software that helps in
crime investigation by providing information regarding mobile phones,
telephones, passports, ration-cards, voter-ids, vehicle registrations etc. This
application provides a single point search for various identification attributes
associated with a citizen. It provides access to all kinds of databases thereby
eliminating the need to travel to various departments to collect information
such as RTO, Cell Phone Service Providers, Revenue, RPO and Election
commission etc.
3.2.6
Criminal Intelligence System – Investigation Tool
Criminal Intelligence System is an investigation tool to assist police
investigators in identifying and short-listing details of most probable
offenders with their personal particulars, photographs, associates, and
pending NBWs etc. The application facilitates victims/witnesses who can be
shown photographs of suspects at the crime scene itself for identification at
the earliest. The System also helps investigators to match untraced missing
persons with unidentified dead bodies on one hand and lost/stolen vehicles
& traced/recovered vehicles on the other.
The Criminal Intelligence System (CIS) thus empowers and enables
Investigating Police Officers to access and search the criminal data base of
the entire state and obtain results instantaneously.
Functionalities available in the CIS are:
Classification of offenders, Personal details, Physical features, Photographs,
Finger prints, Family history, Socio economic profile, Regular places of visit,
Crime classification, Arrest details, Dressing patterns, Activities before and
after offence, Local contacts, Conveyance details, Share of amount spent,
Property
disposal,
Receivers,
Sureties,
Defense
council,
Other
cases
confessed, Convictions, Acquittals, NBW’s, Missing person/dead bodies’
details, Search, Photographs, Articles, Identification marks, Automated
system matching between missing & unidentified dead bodies, Lost vehicle
details, Recovered vehicle details, Crime involved vehicle details, automated
Volume-I – Techno-Funcational Requirements
Page 26 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
match between lost and recovered vehicles, Automated match between lost
and recovered mobiles, Jail stay & acquaintance, Jail mulakats, Jail releases,
NBW’s & execution.
3.2.7
Call Analysis Tool
This tool helps the investigation officer in analysing the Call Data Record
(CDR) of mobile networks. The CDR is uploaded in excel or text format into
the system/database and after analysis it helps generate comprehensive
reports detailing items like: Called / calling number, Total outgoing /
incoming calls, Odd time calls, Group by IMEI, Group by tower, "travelling
path", "un-natural calls" etc.
3.2.8
Investigation Support Centre
The application assists the Investigating Officer (IO) by providing templates
for various communications, check list for each activity they perform during
the course of investigation and standardized operating procedures for
different type of cases. The help tool is available along with search option for
easy operations.
3.2.9
SCRB
The State Crime Record Bureau (SCRB) is an organization responsible for
collection of crime related information / statistics from all across the state
from different levels of the police organization and send it to National Crime
Record Bureau (NCRB).
The SCRB application available at the AP Police Department helps collect all
the required information at the field level and facilitates the consolidation of
the same in formats as desired by SCRB and NCRB.
3.2.10
Passport & Immigration Verification System
Under the Passport verification process once a person had filed the
application for issue of passport, it is sent to the police department for
verification. Once the police verification is initiated this application manages
the various stages of the police verification process pertaining to the
Volume-I – Techno-Funcational Requirements
Page 27 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
applicant. The status is made available to the applicants through AP Police
website.
3.2.11
Issue Tracking System
The Issue Tracking System (centralized helpdesk) is a ticket based issue
tracking system with automated escalations of issues to higher authorities.
This is a web based application for the users (of all the applications related
to police department) to raise issues and transfer them to higher authorities
faster and get them resolved. The application is used by users across four
basic roles as described below:
1. Admin who takes responsibility of handling issues at state level and is
responsible for creating logins for other actors.
2. District Approver who is responsible for handling issues in district level.
3. Vendor who is responsible for handling the issues forwarded to him.
4. User who posts the issues.
3.2.12
Police Office Online Information System (POLIS)
This application provides automation at the field level and access at the
centralized level to personal details of all the personnel working in the police
department. The details are (indicative only): Pay particulars, Personal
Details, Reward Details, Punishment Details, Leave Details, Increment
Details, Training Details, Posting Details, Insurance Details etc.
3.2.13
AP Police Messaging System
The AP Police Messaging System provides a role-based, customized and
secure system for internal communication within the Police department. It
enables
the
Department
to
maintain
and
exchange
comprehensive
administrative and law and order information from across the state in real
time.
3.2.14
AP Police E-mailing System
AP Police has an email system for personal communications among the
police officers which can be accessed through the internet also. All the IDs of
Volume-I – Techno-Funcational Requirements
Page 28 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
the users are created by name of the person. Approx 40,000+ user IDs have
been created for use. This email system is presently not integrated with any
other application of AP Police.
3.2.15
Foreigners Registration
This application deals with registration details of foreigners who are visiting
India for more than a limited period of time. The application maintains
details like temporary exit, return permit, permanent permit.
The details of these legacy applications / systems are provided at
Annexure-2 in this Volume-I.
Volume-I – Techno-Funcational Requirements
Page 29 of 427
Crime & Criminal Tracking Network and Systems Project
3.3
AP Police
Existing Data Center Infrastructure
Presently, AP Police has a Data Centre located at PCS&S, 4th Floor, Police
Headquarters, Lakdi-ka-pul, Hyderabad. The departmental Data Centre
hosts all the applications and stores all the application associated data. This
Data Centre also supports the existing WAN infrastructure at the State level
and LAN infrastructure at State Police Headquarters (DGP Office).
The AP Police Data Centre hosts various Servers, Routers, Switches and
other Network equipment. All Police Stations, Circle Offices, Sub-Divisional
Police Offices, all Police Districts / Commissionerates and other Unit
Headquarters in the Department are connected to the Data Centre through
APSWAN, Leased lines, CDMA, VPN over Broadband and Dial-up lines for
accessing various applications hosted on central servers at the Data Centre.
Several applications are accessible via the State-wide Intranet and hosted
on various platforms including Solaris, Linux, Windows Advanced Server,
Windows Exchange Server, etc. The databases in respect of most of the
applications are stored on Oracle platform.
Most of the Servers in Data Centre were procured during 2002-2004. Since,
these Servers are considerably old and have outlived their utility they
frequently develop technical problems. Maintenance of the Servers has
become
very
difficult
due
to
non-availability
of
spares
either
from
manufacturer or from open market.
To address the above issue, the department has migrated most of the
important applications from the existing servers to High-end Blade Servers
which are scalable, reliable for hosting Enterprise eCOPS and other
advanced applications. These High-end Servers should provide Active /
Active mode for high availability and access of all the applications to the
end-users across the State.
The related databases are being stored on Hard disk through Storage Area
Network (SAN).
Volume-I – Techno-Funcational Requirements
Page 30 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Presently, the Data Centre is protected by an Open Source Firewall which
doesn’t have any facility for Intrusion Detection / Intrusion Prevention,
Network Admission Control System, Hardware Firewall with necessary
appliances, Monitoring & Analysis System, etc.
Since usage of all applications by end-users is increasing day-by-day, there
is an imperative need to implement a comprehensive Security System for AP
Police Network which can provide secure and reliable access to all the users,
with features viz., Hardware based Firewall with appliances, Intrusion
Prevention
System,
Network
Monitoring
Controls,
Authorization,
Authentication & Accounting Server (AAA). It is also essential to have
endpoint protection to augment tradition Anti-Virus and Anti-Spyware
solutions with Network threat protection that combines State-of-the-Art
Intrusion prevention and Sophisticated Network Communications Control.
In absence of a Disaster Recovery (DR) site a temporary arrangement has
been made with State NIC Data Centre for remotely storing & maintaining of
the databases. The NIC, Hyderabad has agreed to provide necessary
infrastructure facilities and support while the Police Computer Services are
providing required Servers, Storage and connectivity between Data centre
and NIC. However, as per DIT norms the DR site should be located
geographically in a different seismic zone i.e. at least 250 Km away from the
main Data Centre site. The location of DR site has not been finalized as yet.
However once the DR site is finalized SI shall be intimated regarding the
same. SI shall be responsible for installation, commissioning, testing etc.
and subsequent operation & maintenance of adequate equipments and
systems as required at the DR site. APeCOPS is under discussion with
various service providers for getting a MLLN link between DC, DR and NCRB
site (when required). Once this is finalized the same would be intimated to
SI and it will be the responsibility of SI to liaison the identified service
provider for obtaining and making the link operational between DC, DR and
NCRB site (when required).
Currently, a State Data Center (SDC) is under implementation at Manikonda
Village in Hyderabad and is expected to be operational in the near future. In
case the SDC is not operational by the time the SI is ready with deployment
Volume-I – Techno-Funcational Requirements
Page 31 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
and roll-out of Enterprise / CCTNS solution, SI may host the servers along
with other equipments at the existing AP Police Data Center at PCS&S
premises. Once the SDC is operational, APeCOPS shall notify the SI to move
all the equipment to SDC. The SI shall make the system fully operational
from SDC as per the requirements in this RFP without any additional cost to
the APeCOPS.
Note: The existing Data Centre infrastructure details are listed in
Annexure-3 of this Volume-I. However, the exact details would
emerge after Detailed System Study is conducted by the SI as part
this RFP.
Volume-I – Techno-Funcational Requirements
Page 32 of 427
Crime & Criminal Tracking Network and Systems Project
3.4
AP Police
Existing Network Infrastructure (WAN & LAN)
3.4.1 Existing WAN Infrastructure
The connectivity across all the Police Stations is currently via combinations
of DSL broadband (256 Kbps), dial-up lines (64 Kbps), CDMA wireless
connections (64 Kbps) and AP State Wide Area Network (2 Mbps Leased
Lines).
Presently, all field locations (more than 5200 Computers) are connected
across Local Area Network and AP State Wide Area Network as detailed
below:
a) Out of total of 1662 Police Stations, 1613 are connected through
broadband (VPN MPLS circuit) connectivity with 256 Kbps bandwidth. 11
Police Stations are still working on BSNL dial-up (64 Kbps) and 11 Police
Stations on TATA CDMA (64 Kbps) due to non-availability of necessary
broadband infrastructure in the respective Telephone Exchanges. Further,
27 Police Stations are still not connected and connectivity to the same
have to be provided. 376 Circle Offices are connected. Out of 205 SDPOs
ony 193 SDPOs are connected and remaining 12 have to be provided
connectivity.
All
connected
locations
are
presently
accessing
all
applications hosted on servers at Data Centre.
b) All District Police Offices (26 Nos) and Police Commissionerates (4 Nos)
are connected with 2 Mb leased line from the respective District Network
Centre (DNC) of the APSWAN. Recently, the Andhra Pradesh State
Government has newly created four (4) urban Police Districts viz
Rajahmundry Urban, Guntur Urban, Warangal Urban and Tirupathi Urban
vide. These Urban Police Districts have yet to be given network
connectivity. SI will be responsible for liaisoning with BSNL for providing
connectivity.
c) All the eleven (11) Range Offices (DIG) except Marine DIG are connected
through 64 Kbps leased line to the respective DNCs at District
Headquarters. SI will be responsible for providing / laisoning with BSNL
for providing connectivity to this location.
Volume-I – Techno-Funcational Requirements
Page 33 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
d) All nine (9) Regional IG offices are located in the Police Head Quarters, so
that they are connected to the Data Center through LAN.
e) The DGP Office is connected to APSWAN using 2 Mbps link from State
Network Centre (SNC) of the APSWAN network.
f) SI should workout and implement technically feasible solution in respect
of connectivity to the State Data Center, DR Site and NCRB Data Center
(Center) with the existing LAN /WAN infrastructure (including APSWAN)
available within the Department across the state.
Presently, there are more than 2200 locations in the AP Police across the
state accessing the applications in the Data Centre over various WAN
connections. These include the Police Stations, Circle Offices, District Police
Offices, Police Commissionerates, Special Units, etc. The different types of
connections to the Data Centre include:

10 Mbps Leased Line from BSNL to terminate the MLLN links from Police
Stations

10 Mbps Internet Leased Line from Tata Teleservices

2 Mbps CDMA VPN link by Tata Communications

2 Mbps connection to APSWAN for DHQ connectivity

1 PRI from BSNL for dialup

2 Mbps link connectivity for
o Cyberabad, Hyderabad, NIC, Vikarabad, Octopus, FSL, Premavatipet
(Gandipet), Intelligence
The State Government is carrying out the extension of APSWAN down to the
level of Mandal HQs
3.4.2 Existing LAN Infrastructure
DGP Office
The Local Area Network at the Police Computer Services and the Office of
the Director General of Police has been implemented with over 500+
computers.
Volume-I – Techno-Funcational Requirements
Page 34 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The Local Area Network at the Police Computer Services and the Office of
the Director General of Police has been implemented across the last
decade.Consequently, as and when the number of users increased or the
LAN was extended new devices were brought in and plugged into the
network.
The network was not designed to meet the future requirements and
therefore led to issues like:

No Active Domain Control

Unmanaged Network

Flat Network with no Segmentation

A backbone of 100 Mbps only

No centralized management

Performance issues like broadcast and slowing of network

Open access to everyone
The network has been a major concern over a period of time and many
users have been complaining of lack of access to the resources or issues
with performance. As it is intend to build an Enterprise application that will
be accessed by all the users regularly, the LAN should be capable to provide
such access. There is a need for network which provides:

Hierarchy

Modularity

Resiliency

Security

Flexibility
Details of existing LAN infrastructure at DGP Office is provided at
Annexure-4 of this Volume-I.
LAN at Districts Police Offices & Police Commissionerates
Volume-I – Techno-Funcational Requirements
Page 35 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
All the Districts Police Offices (29 Nos) and Police Commissionerates (4 Nos)
have approximately 15 to 20 clients systems which are working in a LAN.
The LAN, in turn, has been connected to the DNC/ APSWAN through 2Mbps
Leased line.
Indicative
diagram
of
existing
network
connectivity
and
networking
infrastructure is attached at Annexure-5 in this Volume-I.
Note: The exact details would emerge after Detailed System Study is
conducted by the SI as part of this RFP.
3.5 Existing Client Site Infrastructure
AP Police has IT infrastructure at all Police Stations and Higher Offices under
the implementation of e-Governance initiatives taken up by State / Central
Governments viz: eCOPS (client / server) and CIPA Projects.
(A)
eCOPS (client / server) Project:
Under eCOPS (client /server) project a standard infrastructure was supplied
to all client locations (Police Stations, Higher Offices etc) over a period of
time (2002 -2008) by the Police Computer Services and the details of
infrastructure presently available at various locations / Offices are detailed
below:
Police Station / Circle Offices / SDPO:
 A standard Computer
 Scanner
 Web Camera
 Dot Matrix Printer
 650VA UPS (offline)
 Dial-up modem with dedicated telephone line or Broadband
connectivity
 Windows XP Professional Operating System
 Furniture:
o Computer Table
o Chair (per Personal Computer)
Volume-I – Techno-Funcational Requirements
Page 36 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
o Printer Table
District Police HQs / Unit HQs
a.
All District / Unit headquarters are provided with 15 to 20 Computers
(preloaded with Windows XP Professional OS) and other peripherals
viz Line Matrix Printer, 10 KVA UPS (online) etc.
b.
A LAN is established connecting all these computers which in turn
connected to the Data Centre at State headquarters through a Router
/ APSWAN.
c.
Furniture: Computer Table + Chair (per personal computer)+ Printer
Table
DGP Office:

All Staff Officers and sections / wings in DGP office are provided
with a standard desktops + printers + UPS (offline)

All the clients are loaded with Windows XP Professional and Office
Suite.

A LAN has been established with these computers floor-wise and
connected to the Data Centre

Furniture
 Computer Table
 Chair (per personal computer)
 Printer Table
(B)
Common Integrated Police Application (CIPA):
The MHA, GoI have taken up CIPA project during 2004 as a part of
Modernisation of State Police Force, to support Police Station operations and
the investigation process across all States in the country. Accordingly,
necessary IT infrastructure has been provided by MHA through NIC to all the
Police Stations in identified Districts viz Prakasham, Guntur, Nizamabad and
Nalogonda
of
Andhra
Pradesh.
The
following
are
the
details
of
IT
infrastructure supplied and available at the Police Stations in the above
Districts:-
Volume-I – Techno-Funcational Requirements
Page 37 of 427
Crime & Criminal Tracking Network and Systems Project
1
Prakasham
661
186
62
62
62
62
62
2
Guntur
832
257
80
80
80
80
160
3
Nizamabad
463
159
38
38
38
38
82
4
Nalgonda
744
247
67
67
67
67
134
HDD
UPS 2
Online
MFP
KVA
Infrastructure supplied to each Police
Station
16 port switch
District
Laserjet
Printer
Sl.
No.
Desktops
No. of
Police
Stations
AP Police
Note: 22 Police Stations (as mentioned in footnote 1 to 4) in 4 Districts
where CIPA was implemented have not been supplied with any IT
infrastructure by MHA. Hence, necessary equipment for 22 Police Stations
have to be supplied by SI as per the guidelines of MHA / NCRB. Refer
Annexure-10 for details.
1
2
3
4
4
3
8
7
Police
Police
Police
Police
Stations
Stations
Stations
Stations
in
in
in
in
this
this
this
this
district
district
district
district
have
have
have
have
not
not
not
not
been
been
been
been
Volume-I – Techno-Funcational Requirements
provided
provided
provided
provided
any
any
any
any
hardware
hardware
hardware
hardware
under
under
under
under
CIPA
CIPA
CIPA
CIPA
Page 38 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
3.6 Existing Capacity Building Infrastructure for (DTCs / RTCs /
PTCs / Police Academy)
The current capacity building infrastructure available in the AP State is as
below.
Police Academy
S.No
Training Institution
Name/Location
1
AP Police Academy
APPA, Himayatsagar
RR District
Batch
Size
Capacity
40
Police Training Institutes / Colleges
There are seven Police Training Colleges (PTCs) located across the State.
These PTCs are equipped with physical & training infrastructure including a
computer lab consisting of 20 computers for organising Basic IT training
courses for Recruit Police Constables as a part of the induction training
course.
S.No
Training Institution
Name/Location
Batch
Size
Capacity
20
1
Police Training College
Ananthapur
2
Police Training College
Amberpet
20
3
Police Training College
Tirupathi
20
4
Police Training College
Ongole
20
5
Police Training College
Warangal
20
6
Police Training College
Vizinagaram
20
7
Police Training College
Karimnagar
20
District Training Institutes
At present there are 22 nos of training centers at respective District
Headquarters with physical infrastructure to cater the training needs of the
employees. Four (4) urban districts which have been newly created and
three (3) Government Railway Police Units are in the process of procurement
of infrastructure for their training centres.
Volume-I – Techno-Funcational Requirements
Page 39 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Currently, each DTC/CTC has around 20 computers, one projector, one
electronic pen, one digital camera in a classroom environment that is being
used to impart necessary IT trainings to the Police personnel of the
concerned District/Commissionerate.
S.No
District Training Centre
1.
District Training Center, Warangal
2.
District Training Center, Khammam
20
3.
District Training Center, Karimnagar
20
4.
District Training Center, Adilabad
20
5.
District Training Center, Ananthapur
20
6.
District Training Center, Chittoor
20
7.
District Training Center, Kurnool
20
8.
District Training Center, Kadapa
20
9.
District Training Center, West Godavari
20
10.
District Training Center, East Godavari
20
11.
District Training Center, Krishna
20
12.
District Training Center, Visakhapatnam Rural
20
13.
District Training Center, Vizianagaram
20
14.
District Training Center, Srikakulam
20
15.
District Training Center, Guntur
20
16.
District Training Center, Prakasam
20
17.
District Training Center, Nellore District
20
18.
District Training Center, Rangareddy
20
19.
District Training Center, Nalgonda
20
20.
District Training Center, Mahabubnagar
20
21.
District Training Center, Nizamabad
20
22.
District Training Center, Medak
20
23.
District Training Center, Rajamundry Urban
Volume-I – Techno-Funcational Requirements
Batch
Size
Capacity
20
New
District
Page 40 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
S.No
District Training Centre
24.
District Training Center, Tirupati Urban District
25.
District Training Center, Warangle Urban District
26.
District Training Center, Guntur Urban
Batch
Size
Capacity
New
District
New
District
New
District
Commissionerates Training Centres
At present there are four (4) nos of training centers at Commissionerates
Headquarters with physical infrastructure to cater the training needs of the
employees.
S.No
Training Centre
1.
City Training Center, Hyderabad
Batch
Size
Capacity
20
2.
City Training Center, Cyberabad
20
3.
City Training Center, Visakhapatnam
20
4.
City Training Center, Vijayawada
20
Other Training Centres
S.No
Training Centre
1.
Training Institute - Police Communications
2.
Training
Institute
Standardization
3.
-
Police
Computer
Batch
Size
Capacity
20
Services
&
20
This training institute is being used for organizing trainings
on various applications like eCOPS, CIS etc., developed in
house by PCS&S and accessed by the Police Department.
Training Institute – SCRB
20
Details of existing infrastructure provided at the training centers is attached
at Annexure-6 in this Volume-I
Volume-I – Techno-Funcational Requirements
Page 41 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
3.7 Technology Stack for existing core legacy applications
AP Police have many legacy applications currently being used all across the
state. The technology details of the same are given in table below.
S. No.
Application
Name
Technology
Used
Database
1.
eCOPS
Java J2EE, Ajax, Oracle 10g
BIRT Reports
2.
Criminal
Intelligence
System
.NET Framework SQL
2.0,
AJAX 2005
Framework
1.0,
Crystal Reports
3.
AP Police
.Net / Win
Messaging System
4.
3rd Eye
.NET
2.0
5.
AP Police website
Java J2EE, DOJO
Oracle 10g
Win/
4.0.4
JBOSS
6.
Investigation
Support Center
Java J2EE, DOJO, Oracle 10g
AJAX
Win/
4.0.4
JBOSS
7.
Call Analysis Tool
NET
Framework Oracle 10g
2.0,
AJAX
Framework 1.0
Win/IIS 6.0
8.
Mailing System
Netcore
Mail SQL
Server / Linux
2005
9.
Personnel
Visual Basic 6.0 SQL
Information
(Client
2005
System & Pay Roll Application
at
System
DPOs), Java (Web
Application)
10.
Passport
Application
11.
Issue
System
12.
FACTS
Framework Oracle 10g
Web
Win/IIS 6.0
Server Web
Server Win/
4.0.4
Oracle 10g
Tracking .NET Framework Oracle 10g
2.0,
AJAX
Framework 1.0
.Net Framework
Win/IIS 6.0
Server Win/IIS 6.0
Oracle 10g
.Net / Win
Deployment
Oracle 10g
JBOSS
Web
Win/IIS 6.0
Windows
The SI has to go through the details of the technology used in respect of the
existing
applications.
All
these
applications
are
presently
running
independent of each other.
Note: It may be noted that the above information is only indicative
and the exact details would emerge out after Detailed System Study
is done by the SI as part of this RFP.
Volume-I – Techno-Funcational Requirements
Page 42 of 427
Crime & Criminal Tracking Network and Systems Project
4
AP Police
Core Application Software (CAS)
The CCTNS application software will contain a “core” for the States/ UTs that
is common across all 35 States and UTs.
The CCTNS Core Application
Software (henceforth referred to as CAS) will be developed at NCRB
premises and provided to States and UTs for deployment. Each State/UT
would customize the CAS according to their unique requirements and
thereafter commission the same. States and UTs also have an option to
develop and deploy additional applications over and above the customized
CAS. The choice of such applications lies exclusively with the State/UT.
This section provides the details of the CAS (State) and CAS (Center) that
will be developed by the Software Development Agency at the Center. The
details provided here should be read in conjunction with the RFP and the
associated addendums issued by NCRB for the selection of the Software
Development
Agency
for
the Design, Development and Management of
CCTNS Core Application Software (CAS).
The functional requirements and the technical architecture of the CAS
(State) and CAS (Center) is provided in detail in the RFP issued by NCRB for
the selection of the SDA.
The CCTNS application software can be conceptualized as comprising
different services that fall under two broad categories, CAS (Center) and
CAS (State) being developed by MHA/NCRB.
SI should note that the Andhra Pradesh State has been declared as an advanced
state by MHA / NCRB and will therefore NOT implement the CAS (State) solution.
AP State has been allowed by MHA / NCRB to go ahead with enhancement,
consolidation and integration of its existing applications / systems to develop
into an enterprise solution called Enterprise eCOPS. However, the Enterprise
eCOPS solution has to interface with CAS (Centre) at NCRB for exchange of
information. The functionalities for the same will have to be built by the SI as part
of this RFP.
Volume-I – Techno-Funcational Requirements
Page 43 of 427
Crime & Criminal Tracking Network and Systems Project
4.1
AP Police
CAS (Center)
CAS (Centre) would reside at NCRB and would cater to the functionality that
is required at the GOI level (by MHA and NCRB). CAS (Centre) would be
developed by NCRB. CAS (Centre) would enable NCRB to receive crime and
criminals’ related data from States/UTs in order to organize it suitably to
serve NCRB’s requirements and to provide NCRB with the analysis and
reporting abilities to meet their objective as the central level crime and
criminals’ data repository of the nation. This would address the crime- and
criminals-related information needs of MHA, NCRB, the Parliament, and
central government ministries and agencies, citizens and citizen groups. CAS
(Centre) also facilitates the flow of crime and criminals information across
States/UTs on a need-basis. CAS (Centre) will be developed and deployed at
NCRB. Also, CAS (Centre) is expected to interface with external agencies
such as passports, transport authorities, etc. The technology stack of CAS
(Center) is given in Annexure-18 in this Volume-I of the RFP
4.2
Overview of Services in CAS (Center)
1)
State-SCRB-NCRB Data Transfer and Management
The service shall enable the NCRB to receive, transform, and collate the
crime, criminal, and related data from States/UTs, to organize it suitably to
serve NCRB requirements.
2)
Crime and Criminal Reports
The service shall enable authorized personnel to generate the reports and
perform analysis on the central crime, criminals, and related data repository
of the nation.
3)
Crime and Criminal Records and Query Management
The service shall enable the authorized personnel to view various registers
and perform basic and advanced queries on the central crime, criminals, and
related data repository of the nation.
4)
Talaash Service
The service will enable the user to search for missing persons across a
central/ national database.
Volume-I – Techno-Funcational Requirements
Page 44 of 427
Crime & Criminal Tracking Network and Systems Project
5)
AP Police
Person of Interest
The service will enable the user to search for persons of interest such as
persons
wanted
on
outstanding
warrants,
accused,
charged
habitual
offenders, convicts, etc. across the national database.
6)
Registered Vehicle and Vehicle of Interest Service
The service will enable the user to search for registered vehicles and vehicles
of interest such as, missing / stolen vehicles, abandoned / unclaimed
vehicles, and vehicles involved in traffic incidents across the national
database.
7)
Publication Service
This functionality will help the NCRB to publish the periodic crime reviews to
the NCRB portal.
8)
NCRB Citizen Interface
The service shall enable the citizens to access / search the NCRB National
Database on the data (e.g. stolen vehicles / property, missing persons, etc.)
that is approved to be made accessible to public.
9)
NCRB Interface for RTI
Due to the sensitivity of the information that pertains to national security
and harmony, this service shall enable a limited and restricted access to the
authorized external stakeholders to search the NCRB National Database,
upon submission of any RTI requests.
Volume-I – Techno-Funcational Requirements
Page 45 of 427
Crime & Criminal Tracking Network and Systems Project
5
AP Police
Scope of the Project
The scope of Enterprise eCOPS project in the State of Andhra Pradesh spans
across all the functional units of AP Police covering all the Police Stations and
all higher police unit offices including Sub-Divisional Offices, District
Headquarters, Commissionerates, Range Headquarters, Police Headquarter,
State Crime Record Bureau, and other Police Units.
The broad scope of Enterprise eCOPS / CCTNS project includes:
 Supply, installation, testing, commissioning of IT and networking
infrastructure.
 Site preparation at Police Stations / Higher offices.
 Design,
Development
&
deployment,
testing,
integration
of
Enterprise eCOPS.
 Design, Development & deployment, testing, integration of other
existing & advanced applications.
 Setting up of IT & networking infrastructure at Data Centre and
Disaster Recovery Centre.
 Data migration/ Data digitisation.
 Capacity Building & Change Management.
 Handholding for 6 months.
 Operations & maintenance (5 years) of computer hardware, system
software,
networking,
application
software
covering
below
mentioned locations and Data Center and Disaster Recovery (DR)
sites.
 Further provisioning of the all the services mentioned as per scope
of work of this RFP.
The Enterprise eCOPS / CCTNS project involves connectivity of these
police units (linking police units at all levels within the AP State).
Enterprise eCOPS / CCTNS project also covers a citizens’ interface to
provide Police services to citizens.
Volume-I – Techno-Funcational Requirements
Page 46 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
It may be noted that the SI is not allowed to sub-contract activities
related to the following:
 Hardware & IT infrastructure implementation.
 Customization / application development of Enterprise eCOPS.
 Roll-out of the CCTNS / Enterprise eCOPS application.
Indicative numbers of locations within the AP State to be covered for
implementing Enterprise eCOPS / CCTNS project are as mentioned
below:
S. No.
Police Units
1.
Police Stations
2.
Circle Offices
376
3.
SDPO/ACP/DSP
205
4.
Commissionerates
5.
Districts
6.
Government Railway Districts
7.
11
8.
Ranges/DIGs Offices
(Including Railways & Marine DIG)
Regions
9.
Forensic Science Lab (State Level)
1
10.
Finger Print Bureau (State Level)
1
11.
Police Control Room(State & District)
51
12.
District Training Centers
26
13.
Police Training Centers
7
14.
Commissionerates Training Centers
4
15.
Railway Training Centers
3
16.
SCRB Training Institute
1
17.
PCS&S Training Institute
1
18.
Police Communications Training Institute
1
Volume-I – Techno-Funcational Requirements
Indicative
Numbers
1662
4
26
3
4
Page 47 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
19.
Police Headquarters
1
20.
State Crime Record Bureau (SCRB)
1
Note: It may be noted that the above information is only indicative
and the exact details would emerge out after Detailed System Study
is done by the SI as part this RFP.
5.1 Geographical Scope
The project implementation of Enterprise eCOPS / CCTNS Project is divided
into three Phases viz.:
Phase-I:
Go Live in Pilot Districts / Commissionerates.
This
implementation phase will cover three (3) districts & their respective Police
Stations and Higher Offices including setting up of data centre.
In this part of implementation phase, completion and acceptance of activities
at all 100% of the Police Stations and Higher Offices are required to be
covered in the following districts.
SL. No.
Go
Live
Districts
1.
Pilot
Number of Higher
Offices
(CO/ SDPO / DCP
/ ACP)
Number
of Police
Stations
Rationale for
choosing
Cyberabad
23
52
Cyberabad is a major
Commissionerate and
close
enough
to
monitor & review the
progress periodically.
Necessary
technical
support can also be
rendered during the
course
of
implementation.
2.
Hyderabad City
44
84
Hyderabad is a major
Commissionerate and
close
enough
to
monitor & review the
progress periodically.
Necessary
technical
support can also be
given
during
the
course
of
implementation.
3.
West Godavari
21
61
This District had been
identified earlier as a
pilot
for
Volume-I – Techno-Funcational Requirements
Page 48 of 427
Crime & Criminal Tracking Network and Systems Project
SL. No.
Go
Live
Districts
Pilot
Number of Higher
Offices
(CO/ SDPO / DCP
/ ACP)
AP Police
Number
of Police
Stations
Rationale for
choosing
implementation
of
eCOPS
web
application. Since the
district is one of the
major districts as per
crime rate, necessary
feedback
can
be
obtained
for
stabilization of the
enterprise eCOPS.
The activities envisaged but not limiting to implementation Phase-I are as
follows:
i.
System Study, review of FRS, preparation of SRS and other technical
documents, development and incorporation of additional functionalities
in eCOPS, integration of legacy systems with eCOPS and thus evolving
eCOPS into Enterprise eCOPS
ii.
Preparation of test cases and test plans.
iii.
Site Preparation.
iv.
Delivery and Commissioning of infrastructure at client site.
v.
Installation and Commissioning of equipment at State Data
Centre. If SDC is not ready, the DC infrastructure shall be
implemented in the Data Centre at State PHQ.
vi.
Networking and connectivity from all the client locations to SDC.
vii.
Capacity building program covering the targeted personnel.
viii. Change Management initiatives covering the targeted personnel
ix.
Commissioning of Enterprise eCOPS system, fixing of errors, bugs etc,
addressing the problems received from field units/PS, incorporating
changes suggested by field units/PS (if appropriate).
x.
User Acceptance Testing.
xi.
Data Migration and Digitization.
xii.
Successful operation of system.
xiii. Handholding Support for 6 months
Volume-I – Techno-Funcational Requirements
Page 49 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Detailed list for pilot districts is provided at Annexure-7 in this Volume-I.
Phase-II:
Go Live in remaining locations. This implementation phase
will cover the remaining Districts, Police Stations, Higher Offices & remaining
offices including setting up of Disaster Recovery Centre.
In this part of implementation phase, completion and acceptance of
activities at all the 100% of the Police Stations, Higher Offices, SCRB,
FSL, FPB, etc., and other external interfaces as defined in this RFP are
required to be covered.
The activities envisaged in Go Live implementation phase for the
remaining Districts / Units in the State are as follows:
i.
Incorporation of end users requirements, if any and stabilization
of Enterprise eCOPS duly adopting version control system.
ii.
Site Preparation
iii.
Delivery and Commissioning of infrastructure at client site.
iv.
Networking and connectivity from all the clients to DC.
v.
Capacity building program covering the targeted personnel.
vi.
Change Management initiatives covering the targeted personnel
vii. Replication of Enterprise eCOPS system across the state duly
taking care of smooth migration from existing eCOPS system,
which is in use now.
viii. User Acceptance Testing
ix.
Data Migration and Digitization.
x.
Successful operation of system.
xi.
Handholding support for 6 months
xii. Installation and commissioning of equipment at DR site
xiii. In case DC infrastructure is installed in the Data Center at PHQ
the SI will be responsible for transferring / relocating of DC
infrastructure from State PHQ to the premises of State Data
Center and commissioning of the same at no additional cost to
Volume-I – Techno-Funcational Requirements
Page 50 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
AP Police. SI should ensure that there is no or minimum
disruption of services.
Details of locations are attached in Annexures as given below.
i)
List of Police Stations / Circle Office / SDPOs in the Andhra
Pradesh State has been provided at Annexure-8 to this RFP.
ii)
List of Police Stations / Higher Offices covered under CIPA project
provided at Annexure-9 in this Volume-I.
iii)
List of Police Stations under CIPA project where hardware /
peripherals were not supplied in any of the Phase–I or Phase-II
but now are being supplied under the CCTNS project as
Annexure-10 in this Volume-I.
Phase-III:
Operation
&
Maintenance
for
5
years.
Operation
&
Maintenance phase for each Phase-I & Phase-II will start respectively for a
period of five (5) years after successful Go-live of Enterprise eCOPS / CCTNS
project in Phase-I & Phase-II locations as per the scope of work mentioned
in this RFP.
In addition to the activities related to operation and maintenance of the
comprehensive Enterprise eCOPS / CCTNS solution, this phase would also
include the implementation of subsequent versions, upgrades, patches bug
fixes etc., of Enterprise eCOPS.
Volume-I – Techno-Funcational Requirements
Page 51 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.2 Functional Scope
Police Officers at Police Stations render a variety of services in area of
maintenance of law & order, crime investigation, protection of state assets,
VIP protection, traffic control, prosecution & witness trial management,
intelligence gathering & crime prevention, etc. Police stations also serve as
front-end of the entire police department in dealing with public complaints
and requests, and at the same time they occupy a pivotal place as the
primary information collecting agent for the other functions/wings within the
department.
AP Police has already implemented its key web based application called
eCOPS for the entire state and the same is operational and being used all
across the state at various levels of the Police Department. It provides a
platform for computerizing all key investigation operations from filing an FIR
till creating the final charge sheet. eCOPS is accessible across hierarchy
levels and state-wide locations so as to enable easy access of information
throughout the Department and facilitate faster and better decision-making
and crime prevention via information collation and collaborative action.
However additional functionalities / external interfaces are to be built /
incorporated into existing eCOPS to evolve into the Enterprise eCOPS. The
details of the same are given in Section “5.2.1 Proposed Solution
Architecture for Enterprise eCOPS” and Section “5.2.2 Integration and
Interfacing requirements”.
Volume-I – Techno-Funcational Requirements
Page 52 of 427
Crime & Criminal Tracking Network and Systems Project
5.2.1
AP Police
Proposed Solution Architecture of Enterprise eCOPS
The proposed solution i.e. the Enterprise eCOPS solution of AP Police should
be based on the following indicative solution considerations.
Ease of maintenance: Organizations typically spend 80% of their time and
budget on maintenance and enhancement of applications. It is essential that
the application is built so that they can be easily maintained and enhanced.
The architecture should be simple and extensible. This will enable easy
maintenance and addition of new features.
Performance: Faster turnaround time is a key factor that end users always
like to see in any application. The solution solution should be designed to
cater for increase in number of users, traffic, load, instances and size of the
data to be handled in the future.
User Interface: The solution should have an attractive and easy to navigate
user interface (GUI) designed in way so that it is easy to change / modifiy
the GUI at a later stage with no or minimal disruption of services to the user.
Flexible
and
Open
Architecture:
Proprietary
architectures
and
frameworks lead to vendor lock-in and sometimes lead to rewrite of the
source code. This should be avoided. The solution should be extendable,
open and flexible as per industry standards so that the architecture for
this solution can be utilized for the new applications at a later date. The
system should also provide a mechanism for error handling and robustness
to scale up on demand to support future applications without major changes.
Layered Solution Architecture: The architecture should be based on
multiple layers, with presentation, business and database functionalities
clearly separated in each layer.
Focus on maximum reusability: The system should be structured in such
a way that future requirements can be met by adding as little code as
possible. This leads to better maintainability.
Database portability: Systems should be designed in such a way that it
should not be specific to a particular database and need to be flexible to
change the database at any point of time to avoid vendor lock-in.
Volume-I – Techno-Funcational Requirements
Page 53 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Service Oriented Architecture (SOA): Enterprise eCOPS is envisaged on
Service Oriented Architecture (SOA) by having Services Gateway to connect
with third party applications which can leverage the services of Enterprise
eCOPS processes.
Indicative
architecture
diagram
Volume-I – Techno-Funcational Requirements
is
as
below.
Page 54 of 427
SMS /Mobile
NETWORK & SECURITY LAYER
SINGLE SIGN ON (SSO)
Legacy Applications

eCOPS


3 Eye
Criminal Intelligence
System
Investigation
Support Center
Call Analysis Tool
Police Online Info
System ( POLIS)



rd





AP Police Messaging &
Mailing system
Work Flow Engine
Rules Engine
Document
Management System
SMS & Payment
Gateways
Discussion forums/
Chatting






Advanced Applications
Offline Modules
Higher Offices
Modules
Monthly Crime
Review- Online
Petition Management
System
Court & Prosecution



Crime Analytics
Enterprise
Resource Planning
GIS / GRP
Station House
Management
INTEGRATION LAYER (WORK FLOW & RULES MHA/NCRB – Data Xchange
RTA & RPO
Courts & Jails
Telco operators
Hospitals UAID
Others
FPB, FSL & PCRs
Volume-I – Techno-Funcational Requirements
N
S
D
G /S
S
D
G
Data Warehousing
Reporting
Audit Trail
Page 55 of 427
rd
eCOP
3 Eye
CIS
CAT
APPMS
ISC
POLIS
Website
Others
DATABASE LAYER

Additional Modules
Shared Services
TIER
Help Desk
PRESENTATION Citizen Portal INTEGRATION TIER
e Seva Services
AP Police
Database Consolidation
ENTTERPRISE MANAGEMENT SYSTEM (EMS)
Crime & Criminal Tracking Network and Systems Project
Crime & Criminal Tracking Network and Systems Project
5.2.1.1
Generic Indicative Requirements
Solution (Enterprise eCOPS)
AP Police
for
the
Proposed
The Enterprise eCOPS has to be developed and integrated based on a
homogenous, simple, and light-weight architecture. The SI should explore
and recommend the architectural patterns to address this.
All communications/messaging with the external systems should preferably
be executed through web services with proper emphasis on data-security.
The Enterprise eCOPS system has to be designed such that it can be
integrated with the National e-Governance Service Delivery Gateway (NSDG)
and the State e-Governance Service Delivery Gateway (SSDG) developed by
DIT, GOI, for sending/receiving the messages to and from the Enterprise
eCOPS deployed at the State level and external agencies / solutions, both at
Central and State levels.
The System Integrator (SI) needs to develop additional modules /
applications and is responsible for integrating and deploying the Legacy
applications as well as additional modules / applications in the State Data
Center. The SI is responsible for integrating the services from the multiple
police applications in the State and deliver the services via different means
including:
a. Internet-based for providing services to citizens
b. Intranet-based for employees of the State Police Dept
c. Extranet-based for external stakeholders such as judiciary, and other
government departments.
The overall solution needs to keep key areas in mind:
1)
Web Portal
2)
Service Oriented Architecture (SOA)
3)
Consolidation for Mission Critical Applications & Data Integration
4)
Technology Stack
5)
Database
6)
Service Delivery Tier
Volume-I – Techno-Funcational Requirements
Page 56 of 427
Crime & Criminal Tracking Network and Systems Project
7)
Centralized Deployment and Architecture
8)
Networking and Connectivity Requirements
9)
User Roles and Access Control
AP Police
10) Business Analytics & Reporting
11) Back Up and Storage
12) Offline functionality
13) Disaster Recovery (DR) and Business Continuty Plan (BCP)
14) Security Requirements
15) Gateway Interface Requirements
The following subsections provide details for the above items:
1)
Web Portal Interface
Enabling the Portal Capabilities is one of the key requirements
for the project and it should contain complete, open, and
manageable portal platform that integrates Web 2.0 capabilities
into business processes and custom and packaged enterprise
applications to create richer connections and deliver faster timeto-value. Its unified, standards-based portal framework should
support the creation of all types of portals, Web sites, and
composite applications and should be designed to enable
business users to evolve these applications as their business
requirements change. The State Police Portal should bring all
services under its umbrella and provide a single point of access
to the Police Personnel to avail the services. These service
applications should be deployed on a uniform communication
framework with each application communicating with the other
through secured application services interfaces. The services
shall be exposed through web services for client consumption.
As this would be the entry point into AP Police Applications the
portal should be designed for a High Available deployment.
Volume-I – Techno-Funcational Requirements
Page 57 of 427
Crime & Criminal Tracking Network and Systems Project
2)
AP Police
Service Oriented Architecture (SOA)
The department needs an integrated solution that helps in fast
design and assembly, deployment and management, is highly
agile and adaptable to eliminate the Data Duplication and also to
build a proper business process while integrating the existing
legacy systems. It is very critical for the Solution to integrate
multiple desperate systems and exchange the data.
The
application should enable workflows to achieve multiple business
requirements. This is critical in terms of High Availability and
High performance. Consequently, SOA enabled architecture is
desired.
3)
Consolidation for Mission Critical Applications & Data
Integration
To build a consolidated Reporting Database taking data from
different applications like eCOPS and other applications requires
high-performance data movement and transformation among
enterprise platforms across an open and integrated architecture.
The Mission Critical applications need to be consolidated into a
homogeneous platform to provide high availability and reliability
for the Enterprise eCOPS.
4)
Technology Stack

Minimal maintenance is a major concern in current scenario.
Proposed stack must offer ease of use so that its adoption
won't become issue after execution. SI should ensure that
the stack selected by him for solution deployment should not
comprise of "End of Life" products / components.

The software products / components should have well defined
product roadmap by the respective developer / manufacturer
and provide full use unrestricted user license for the duration
of the project.
Volume-I – Techno-Funcational Requirements
Page 58 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
For ensuring performance, the SI should ensure that the
proposed stack has high availability / clustering services,
tuning and diagnostic tools, spatial database capability,
database
compression
and
encryption
tools
replication
technologies for failover to remote site, high availability
option without shared disk / SAN.

System Integrator would be required to configure the
complete solution with multi-lingual support (English, Hindi,
Telgu & Urdu) for User Interface, Fonts, Data Entry, Report
Generation and all types of data transactions etc.
5)
Database
AP Police has an existing set of 12 applications to enable it to
provide law enforcement services. AP Police has to consolidate
all these applications on a single platform. In order to maintain
continuity, reduce efforts in migration, cost effectiveness etc, SI
shall take appropriate decision in selection of Database and
other components. The consolidated database for Enterprise
eCOPS Application should preferably provide for the following:

Active-Active Clustering, which will provide continuous
availability from machine failure, scalability and workload
management.

The database powering the crime related applications
should have spatial capabilities to cater to GIS/GPS
application, etc.

The
databases
should
have
capabilities
to
provide
improved query performance and performance should not
degrade with the increase in data volume.

The database platform must provide single integrated
system management view for database / database cluster
and should have the following capabilities:
Volume-I – Techno-Funcational Requirements
Page 59 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
o Support for proactive of the diagnosis of the
database.
o advisory-based performance tuning tool that help to
tune SQL statements.

The data base should have the capability to encrypt the
data stored and transmitted over the network. Such
encryption should be done without making changes to the
application.

Database should provide option for preventive controls on
privileged user access to application data.

Database
should
support
the
separation
of
security
functionality from application functionality and database
administration functionality and provide controls over who,
when, where and how applications, data and databases
can be accessed

Separate centralized repository for audit information. A
disaster recovery site should be set-up (preferably in a
different geographic location) to protect against site
failure.

Should support ETL to build data repository for the
reporting, warehousing etc
6)
Service Delivery Tier
There will be two types of users accessing this network.

Citizens shall be accessing the portal through Internet. It will be
used for dissemination of information to the citizens.
Services
would be primarily provided through Internet, SMS and through
eSeva Centres.

Internal AP Police officials shall be accessing various applications
over Intranet using secured APSWAN/ VPNoBB. These users will be
allowed single sign on (SSO). Their access to various features of
application(s) will be defined based on their role e.g. Police Station
Volume-I – Techno-Funcational Requirements
Page 60 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
officials would be allowed to create an FIR whereas higher officials
shall be allowed to access reporting modules for generating/
accessing reports.
7)
Centralized Deployment and Architecture

The solution should facilitate centralized deployment of the
application.

The solution should be based on shared and reusable
architectures, that is, applications, systems and infrastructure
are characterized as service oriented, component-based and
reusable.

The solution is required to provide modularity that should
support addition / removal of one or more modules as and
when required.

The
solution
architecture
should
allow
clustering
and
distributed processing capabilities. In the event of one of
application servers failure the system should continue the
operation on the remaining application server(s).

The solution should have the ability to scale up as and when
the
new
applications
and
services
are
added
without
hampering the performance of the overall solution. The
architecture should be proven to be highly scalable and
capable of delivering high performance as and when the
traffic or load increase in terms of number of users, user
groups, resources and access control policies etc.
8)
Networking and Connectivity Requirements

The solution should support TCP/IP, HTTP and HTTPS for all
traffic between the user location and the application.

The solution should support the following network types but
not limited to: VPNs, MPLS networks, Wireless Networks,
Leased Lines, ADSL Lines and Satellite Networks.
Volume-I – Techno-Funcational Requirements
Page 61 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
The system should be extensible to provide access to the
interfaces through PDAs and mobile data terminals.
9)
User Roles and Access Control

The solution should have a capability to assign activities to
roles, and map roles to users.

The solution should employ a common user access and
authentication service to ensure Single-Sign On (SSO) for the
end-user. Once the user had logged in all applications will be
accessible to him based on his role.

The solution should provide multi-level access management
viz., User identification, limitation of user rights to perform
operations, Data confidentiality provision, user actions audit
and protocols.
10)
Business Analytics & Reporting
This solution should consolidate together information from the
AP Police department in a unified view for reporting and
analysis. A few indicative desired traits are described below:

Reporting: One can create any type of report – business,
production, dashboard and ad-hoc queries. It should be
possible to publish reports in various formats such as Email,
HTML, PDF, Microsoft Excel, CSV, and XML. It should have a
Drill through and Drill down support built in.

Analysis: User should be able to explore and analyze the data
and
come
out
with
comparative
analyses
of
business
performance across multiple dimensions which would be
suitable for the AP Police.

Dashboards: To deliver web based dashboards that provide
an "at-a-glance" snapshot of the business. It should be
possible to create multi object performance reports, maps,
charts, scorecards, lists, etc for analysis. One can also
Volume-I – Techno-Funcational Requirements
Page 62 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
connect dashboard elements with underlying data for further
reporting and analysis.
11)
Back Up and Storage
The solution should provide backup and storage facility that
would take copies of active online data and files and store on
offline storage. Should an online storage device fail, if a data
error occurs, or if someone accidentally deletes a file, the offline
copy of that data can be copied (restored) to online storage.
12)
Offline functionality
The proposed solution is envisaged as a centrally deployed web
based solution. However, network connectivity at Police Stations
and other locations may not be reliable. The solution should
ensure data safety and integrity in the event of connectivity
failures. Therefore the proposed solution architecture should
have an offline solution for critical activity such as entering of 7
IIFs. As the offline mode switches back to the online mode, data
recorded in local database at Police Station should automatically
synchronize with central database.
13)
Disaster Recovery (DR) and Business Continuty Plan
(BCP)

As
per
the
CCTNS
project
requirements,
the
Disaster
Recovery Site would be setup in a different geographic
location at 50% capacity of the Primary Data Centre Site.

In case of failure of Primary Data Centre site, it is required to
divert the request to the DR site with no loss of data and the
business continuity should be maintained from the DR site.
The diversion should happen seamlessly without the client
being affected.

In case of link failure, this can be achieved by the service
provider diverting the traffic from the primary site to the DR
Volume-I – Techno-Funcational Requirements
Page 63 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
site. However in the scenario where the link to the primary
site is functioning but one of the components in the primary
site is down, then an appliance is required to detect such
failures and intelligently divert the traffic to the DR site.

Mission critical applications present in the DC would be
replicated in to DR site for business continuity. It is important
to prevent data corruption while transferring data to DR site
with a reduced network bandwidth. The proposed solution
should provide DR capabilities with higher efficiency, data
integrity and optimized bandwidth utilization.

The SI has to ensure the right BCP solution via suggested
approaches like the Global Site Selector. The Global Site
selector can be deployed at the primary site and DR site in
heart beat mode. These devices will monitor the Simple
Network Management protocol (SNMP) capable divices like
Server Load Balancers and Servers and then decide the best
destination to ensure application availability. This ensures
high availability of applications providing failover across Data
Centers and better application performance.
14)
Security Requirements
The solution should ensure data safety and integrity in the event
of connectivity failures, software and hardware operability
failures. The security architecture proposed for the Enterprise
eCOPS has to ensure complete authenticity and integrity of data
and transactions.
Access control procedures should cover all stages in the lifecycle of user access, from the initial registration of new users to
the final de-registration of users who no longer require access to
information systems and services. Special attention should be
Volume-I – Techno-Funcational Requirements
Page 64 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
given, where appropriate, to the need to control the allocation of
privileged access rights, which allow users to override system
controls.
Some of the desired criteria are described below:

User Access Management: The solution should restrict users from
unauthorized access by allowing only the authorized users with
valid profile/password to access only the allowed transaction. Users
should be granted access to information, data and software on a
"need to know" basis. Access should be restricted according to the
user’s requirement to read, write, execute or delete information,
data or software on the basis of least privilege to achieve the
desired function.
i.
Authorized changes to user access rights should be done
promptly by the relevant Systems Administrators. System
access rights should be revoked prior to or as soon as
possible after personnel change the role or leave the Police
Department.
ii.
An accurate system date and time should be maintained in
all systems since date and time stamp is vital while
registering the case and issuing of FIRs or other operations
of similar nature.
iii.
All
access
violation
authentication)
should
attempts
be
(user
logged
and
and
resource
reported
for
investigation by the Systems Security Administrator.
iv.
There should be a one-to-one relationship between user Ids
and individuals. Access to computing resources (e.g. data,
files, applications, and databases) via shared User Ids should
be preferably prohibited.
v.
Users should be limited to a single concurrent session on all
networked computer systems, unless explicitly approved.
vi.
Users’ access rights should be reviewed at standard regular
intervals as decided by APeCOPS.
Volume-I – Techno-Funcational Requirements
Page 65 of 427
Crime & Criminal Tracking Network and Systems Project
vii.
AP Police
Inactive terminals should be set to a pre-defined time-out
limit.

Effective password management controls: The solution must have the
ability to perform password management functions including but not
limited to controlled password expirations, forced password change
with
optional
grace
logins,
minimum
password
lengths
(eight
characters), alphanumeric password standards, minimum number of
numeric characters, non-dictionary words, password history logging,
and user lockout from failed login attempts.

Access control to information: The security solution should facilitate
access controls for specific users to only certain resources/services
and at the same time system must provide ability to integrate with
single sign-on to all functional modules.

Secure Communication over the network: The solution shall support
the exchange of data through secured channels of communication
protected by standards such as the SSL protocol. Such facility shall
provide support for the following functionality, at a minimum:
i.
Confidentiality of communication - Encryption of all messages
between client and server
ii.
Authenticity – Authenticate all messages between client and
server, confirming the identities of messages/transactions
iii.
Integrity – Message Authentication Codes provide integrity
protection
that
allows
recognizing
any
manipulation
of
exchanged messages.
iv.
Secured communication between the user and the application
with SSL and encrypted
login information using algorithms
with strong key lengths.
v.
The system should ensure high standards of security and access
control through but not limiting to:
 Prevent SQL Injection
 Utilize parameterized queries
 Sanitize the user-inputs
Volume-I – Techno-Funcational Requirements
Page 66 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 Validate the data both at the client and server
 Prevent cross-site scripting
 Validate the incoming data / user request
 Encode the incoming data / user request

Secure storage of critical items: The solution must provide for the
ability to securely store critical data so that database administrators or
any unauthorized users do not have access to items such as
transaction information, passwords, user profiles and other critical
items.

Detailed session management abilities: The solution should preferably
provide for session settings such as idle or max session time-outs,
concurrent sessions and other session control settings.

Access Filtering: The solution must examine all traffic to all services of
the solution and all access attempts to the Enterprise eCOPS or
directly to any resource managed/access by the Enterprise eCOPS.
Such traffic should be intercepted by the solution, and examined for
authentication
and
authorization
requirements
defined
for
the
resource. At the same time, the performance overhead of examining
all
traffic
and
performing
the
authentication
and
authorization
requests should not become the bottleneck in the service delivery
process and should not impact on the performance of the solution.

Security Monitoring: The solution implemented for Enterprise eCOPS
must be capable of comprehensive logging of the transactions and
access attempts to the resources/applications through the solution. It
should be capable of logging transaction history, unauthorized access
attempts, and attempts to login that fail. It should also be capable of
notifying appropriate parties of suspicious activity.

Other Security Services: The following describe some of the other
desired criteria on security:
Volume-I – Techno-Funcational Requirements
Page 67 of 427
Crime & Criminal Tracking Network and Systems Project
o
AP Police
The sensitive and confidential information and documents must be
stored in an encrypted format in the database.
o
The system should support 128-bit encryption or higher for
transmission of the data over the internet.
o
Any access to the end users to database should only be via
application/portal authorization
o
The solution should comply with ISO27001 standards.
 PKI Service Requirements / Digital Signatures: For requiring high
degree of user authentication and security, it would be preferable to
have a PKI based solution. The solution should also conform to the
requirements of the IT Act 2000.
Following items describe the
outlines and guidelines with respect to implementation of PKI
Services:
o
The solution shall support usage of Digital Certificates and
multi-tier based authentication for police personnel for performing
critical transactions in the system.
o
The solution should support digital certificates issued by licensed
CA’s in India and should accept digital certificates based on
criteria (Issuer, Class, Policy Identifiers).
o
Client digital certificates based authentication should be used for
access to the critical services.
o
Automatic validation of digital certificates used for authentication
and digital signatures is required. The validation must include
check for acceptance criteria (Issuer, Class and Policy Identifiers),
validity period, and current CRL based revocation checking.
o
Digital
signing
and
encryption
of
attachments
documents
compliant to Public Key Cryptography Standards (PKCS) is
required.

Auditing features and Requirements: The solution must provide the
capability
to
track
and
monitor
successful
and
unsuccessful
transactions with the Enterprise eCOPS. Accountability for transactions
Volume-I – Techno-Funcational Requirements
Page 68 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
must be tied to specific users. The architecture/systems should
facilitate
audit
of
all
significant
security
events
including
authentication, accessing of services and security administration. The
auditing capabilities need to be built into various layers of the
Application Software.
The following are some of the suggested criteria:
o
For the first login by a user, the system should prompt the user to
change his password.
o
When a user logs-in, the system should show him the date & time
of last login
o
The System must restrict user access based on the privileges
assigned to the user
o
The System must maintain a log of all activities carried out by an
administrator.
o
Solution must log all security relevant events.
Examples of
security relevant events include but are not limited to:

Attempts to guess passwords.

Attempts
to
use
privileges
that
have
not
been
authorized.
o

Modifications to production application software.

Changes to user privileges.
Detailed audit trail of transactions performed in the system which
should
capture
the
details
of
individuals
performing
the
transactions, date & time stamp etc.
o
Stringent security measures shall be implemented surrounding the
audit data to ensure that audit records are not modified, deleted
etc.
o
The solution shall facilitate reporting facilities in a simple and
readable manner for the officers to review audit trails for the
transactions occurring in the system.
Volume-I – Techno-Funcational Requirements
Page 69 of 427
Crime & Criminal Tracking Network and Systems Project
15)
AP Police
Gateway Interface Requirements
The
application
would
need
to
communicate
with
different
systems/devices through varied interfaces. Three indicative Gateway
needs are described below:

SMS
Gateway:
To
facilitate
SMS
based
services
i.e.
information dissemination, notifications, alerts, e-governance
based push services, etc., to the citizens the SI would be
required to have proposed solution ready for integration with
service provider for the purpose of SMS gateway.
APeCOPS would finalize the service provider for integration
and expenses to service provider would be borne by
APeCOPS. Any liaison work on behalf of APeCOPS would be
done by the SI.
SI should integrate with SMS gateway to provide the services
and the system should be able to interface with the proposed
messaging system for sending SMS to the user. The status
and information of any transaction done should be verifiable
through
SMS
using
tokens
like
receipt
number
and
transaction ID.
A suggested gatework diagram is given below:
Indicative SMS Gateway Diagram
Volume-I – Techno-Funcational Requirements
Page 70 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
Payment Gateway: To facilitate online payments through the
Portal, the SI would be required to have proposed solution
ready for integration with the service provider / aggregator
for the purpose of payment gateway.
APeCOPS would finalize service provide / aggregator for
integration and expenses to service provider / aggregator
would be borne by APeCOPS. Any liasoning work on behalf of
APeCOPS will be done by the SI.
Given below is the
diagrammatic indication of this gateway:
Payment Gateway Indicative Diagram

Email Gateway:
The Andhra Pradesh Police Department
offers email services to its staff members with the email
infrastructure hosted within the department at PCS.
Emails exchanged with people outside the organization, poses
certain security threats. Even emails among employees within
the organization can lead to security issues sometimes.
Email-borne
threats
include
Volume-I – Techno-Funcational Requirements
virus
attacks,
spam,
false
Page 71 of 427
Crime & Criminal Tracking Network and Systems Project
positives,
distributed
denial-of-service
AP Police
(DDoS)
attacks,
spyware and phishing (fraud).
AP Police already has an email gateway and the same could
be used with enhancements if needed, by the SI for
integration into the proposed Enterprise eCOPS.
Volume-I – Techno-Funcational Requirements
Page 72 of 427
Crime & Criminal Tracking Network and Systems Project
5.2.1.2
SNO
1.
Functional Scope for legacy applications
Application/Module
eCOPS
(Mission Critical)
2.
Criminal Intelligence
System
(Mission Critical)
3.
3rd Eye Investigation Tool
(Mission Critical)
4.
Investigation Support
Center
5.
AP Police
Citizen Portal
(Mission Critical)
Description
eCOPS solution is a police
modernization application
specially designed to cater to
the needs of the Police Station
activities such as
Investigation, Law & Order
maintenance and Court &
prosecution services.
This application enables the
police department to achieve
operational efficiency and
citizen centric services in an
effective manner.
This application assists police
investigators in identifying and
short-listing details of most
probable offenders with their
personal particulars,
photographs, associates,
pending NBWs etc
This tool provides a single
point search for various
identification attributes
associated with a person.
Provides access to different
databases thereby eliminating
the need to travel to various
departments to collect
information such as RTO, Cell
Phone Service Providers,
Revenue, RPO and Election
commission etc.
Assist the IO by providing
templates for communication.
Check lists for each activity to
be performed during the
investigation and standardized
operating procedures for
different type of cases are
available. A help tool is
available with search option.
Citizen Portal Module improves
the Public Service Delivery
such as document delivery,
knowing case status, RTI
information, Reporting crime,
passport verification status,
foreigner’s online registration,
and property recoveries.
Citizens are able to access the
police services through
Volume-I – Techno-Funcational Requirements
Functional Scope
Need to Enhance
the application
with additional
functionalities and
integrate with
other core crime &
Criminal related
applications
Need to
Consolidate
/Integrate with
eCOPS on both
application level
and database level
Need to
consolidate and
Integrate at
application level
with eCOPS
Need to
consolidate and
Integrate at
application level
with eCOPS
Enhance with
APPMS and Acts &
Sections
Need to Enhance
the application
with additional
functionalities and
integrate with
other core crime &
Criminal related
applications
Page 73 of 427
Crime & Criminal Tracking Network and Systems Project
SNO
Application/Module
6.
Call Analysis Tool
7.
AP Police Messaging
System
8.
Issue Tracking
System
Description
transparent, multiple, and
easily accessible channels in a
user-friendly manner. This will
not only improve current
methods of accessing these
services but also provide
alternatives for the public to
communicate with the Police.
Help the investigation officer
in analyzing the calling
formats of a given mobile
number within the State by
uploading the call details
records present in excel or
text format into the
system/database and running
a certain set of algorithms
driven by the analysis logics to
generate a comprehensive
result.
It is a role based Messaging
System that provides
messaging service for users at
different hierarchy levels in
the Police Department. It
enables the Department to
maintain and share
comprehensive administrative
and law and order information
from across the state in real
time.
The Issue Tracking System
(centralized helpdesk) is a ticket
based issue tracking system with
automated escalations of issues to
higher authorities. This is a web
based application for the users (of
all the applications related to
police department) to raise issues
and transfer them to higher
authorities faster and get them
resolved. The application is used
by users across four basic roles as
described below:
AP Police
Functional Scope
Need to Integrate
with other core
crime & Criminal
related
applications
Need to migrate
the entire
functionality to a
SMTP based Mail
Server.
Need to enhance
and integrate with
other applications
1) Admin who takes responsibility
of handling issues at state level
and is responsible for creating
logins for other actors. 2) District
Approver who is responsible for
handling issues in district level.
3) Vendor who is responsible for
handling the issues forwarded to
him. 4) User who posts the
issues.
9.
SCRB Application
The
State
Crime
Record
Bureau
(SCRB)
is
an
organization responsible for
collection of crime related
Volume-I – Techno-Funcational Requirements
Need to maintain
the status quo
until the Enterprise
eCOPS is ready
Page 74 of 427
Crime & Criminal Tracking Network and Systems Project
SNO
Application/Module
Description
information / statistics from
all across the state from
different levels of the police
organization and send it to
National Crime Record Bureau
(NCRB).
AP Police
Functional Scope
The SCRB application available
at the AP Police Department
helps collect all the required
information at the field level
and
facilitates
the
consolidation of the same in
formats as desired by SCRB
and NCRB.
5.2.1.3
S.No
1.
Optional Applications / Modules
Application /
Module
Personnel
Information and
Payroll System
Description
Functional Scope
This application provides fieldlevel
automation
and
centralized access to personal
details of all the personnel
working
in
the
police
department.
The
details
available are as follows:
Need
to
discontinue
after
Enterprise eCOPS
and migrate the
data to proposed
new ERP solution
1.
2.
3.
4.
5.
6.
7.
8.
9.
Pay particulars
Personal Details
Reward Details
Punishment Details
Leave Details
Increment Details
Training Details
Posting Details
Insurance Details
Volume-I – Techno-Funcational Requirements
Page 75 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.2.2 Integration and Interfacing Requirements
The System Integrator at the State level shall register as a service provider
with the NSDG or SSDGs on behalf of the State Government and provide
CCTNS / Enterprise eCOPS based services. Initially if NSDG / SSDG services
are not available the CCTNS / Enterprise eCOPS application shall access
services through the existing broadband networks and SI shall develop APIs
for the required departments during development of Enterprise eCOPS
solution to enable interoperability and inter connectivity for its eventual
integration with NSDG / SSDG. C-DAC as gateway service provider of NSDG
/ SSDG shall provide connectors / adaptors and guidelines for hosting
services through NSDG /SSDG after the SI registers as a service provider on
behalf of the AP Police.
SSDG Framework and Standards as per Government of India
 Act
as
a
catalyst
in
enabling
the
building
of
Standards
based
e-Governance applications with Gateway as the middleware to ensure
interoperability.
 Enable integration across Centre, State or Local Governments there by
enabling Integrated Service Delivery and a Service Oriented Architecture
(SOA).
 Help protect the legacy investments in software and hardware by easily
integrating
them
with
other
technology
platforms
and
software
implementations.

De-link the back-end departments/Service Providers (SP) from the
front-end Service Access Providers thereby

Ensuring separation of concerns of service access from the
service implementation i.e. separates the Portal, Common
Service Center (CSC), Kiosks etc from the government services
which reside in the backend departments.
Volume-I – Techno-Funcational Requirements
Page 76 of 427
Crime & Criminal Tracking Network and Systems Project

Encouraging
competition
at
the
AP Police
front-end
by
allowing
independent service access providers to provide services with
varying levels of complexity, cost and service quality levels.
 Shared services can be added on to the core services as and when
required, as special common services of the Gateway without affecting
the core functionality of the Gateway, thereby providing flexibility and
modularity.
 Encourage back-end services to be plugged into the infrastructure as and
when they are ready,
 Reduce the cost of e-Governance Projects by rationalizing, distributing
and optimizing the services framework
 Use PKI infrastructure for secure transactions. Provision exists for
encryption of department payload to ensure confidentiality of department
data. The gateway provides digital signature and certificates to all
stakeholders
interacting
with
the
gateway
for
identification,
authentication and authorization. Transaction and audit logs help track
government data.
 Enable transaction logging and time stamping for tracking of transactions
and centralized control and help the Departments backend workflow
evolve gradually as the Gateway acts as a middleware de-linking the
backend from the front end. This means that even the Departments
which do not have the complete automation or work flow at the back can
still deliver e-Service to the citizens in a limited manner through the
Gateway.
Volume-I – Techno-Funcational Requirements
Page 77 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
SSDG Conceptual Architecture and Gateway Messaging specifications
SSDG as a messaging middleware acts as an intelligent hub and routes
service requests from a Service Seeker (Service Access Provider) to a
Service Provider (typically a back end Government department that puts up
its service for electronic delivery) and in return sends the response back to
the Service Seeker through the Gateway.
The gateway achieves integration amongst diverse set of applications built
on varying platforms through compliance with a set of e-Governance
Specifications-
Interoperability
Interface
Protocol
and
Interoperability
Interface Specifications (IIP/IIS) that are based on open standards such as
the W3C XML and SOAP specifications. The Gateway specifications developed
for the Gateway messaging and support/common services are

Interoperability Interface Specification (IIS)

Interoperability Interface Protocol (IIP)

Inter Gateway Interconnect Specification (IGIS)

Gateway Common Services Specification (GCSS)
Volume-I – Techno-Funcational Requirements
Page 78 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
For further details SI may refer to website https://nsdg.gov.in.
System Integrator will be required to integrate the complete set of solution
with CAS (Center) and create interfaces for further integration with External
Agencies (in phase II of project implementation). The integration and
interfacing model is indicated in the diagram “Indicatinve Interfacing
Requirements” below. However a detailed integration and interfacing model
would emerge out of the detailed study of System Integrator.
The interfaces to be developed within Enterprise eCOPS should provide
proper information and data sharing with external agencies, but not limiting
to the following:
 National Crime Records Bureau (NCRB)
 Regional Transport Authority (RTA)
 Regional Passport Office (RPO)
 Courts
 Jails
Volume-I – Techno-Funcational Requirements
Page 79 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 Hospitals
 Mobile / Telephone Service Providers
 Forensic Science Lab (FSL)
 Finger Print Bureau (FPB)
 Police Control Room (PCR)
 Uniqu Identification Authority of India (UIDAI)
 Juvenile Justice
 Immigration, VISA, Foreigner Registration and Tracking (IVFRT)
 Economic Offences
External Interfacing shall also be provided with AP Public Distribution
System, State Common Service Centers (CSC), eSeva applications (of State
portals and Service Delivery Gateway), State Universities and other external
government
departments
etc.,
to
facilitate
electronic
exchange
of
information.
System Integrator would be required to study the interfacing requirements
with CAS (Centre), external agencies and other state departments for
seamless integration and information exchange as part of Detailed System
Study. At the outset, System Integrator would also be required to study the
National
Level
initiatives
or
projects
for
interfacing
and
integration
requirements with Enterprise eCOPS such as but not limiting to, initiatives by
Department of IT, GoI, Ministry of External Affairs, Mobile Number
Portability, etc.
Indicative Interfacing requirements are as depicted below:
Volume-I – Techno-Funcational Requirements
Page 80 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Indicative Interfacing Requirements
NCRB PORTAL INTERFACE
CAS
CENTER
Reports &
Query
Talaash
Person
Interest
of
Vehicles
Management
Publication
Services
Citizen Services &
RTI Interface
DATA ANALYSIS
State SCRB – NCRB Data Transfer and Management Service
Legacy Apps
Shared Services
Additional
Modules
Advanced Apps
INTERFACE
RTO/RPO
ENTERPRISE
eCOPS
1. eCOPS 2. 3rd Eye 3. Criminal Intelligence System (CIS) 4. Investigation Support Center 5.Call Analysis Tools 6. Police Online Information System 1. AP Police Messaging & Mailing System 2. Work flow Engine 3. Rules Engine 4. Document Management System 5. SMS & Payment Gateways 6. Discussions forums / Chatting 1. Offline Modules 2. Higher Offices Modules 3. Monthly Crime Review – Online 4. Petition Management 5. Court & Prosecution 6. Station House Management 1. Crime Analytics 2. Enterprise Resource Planning 3. GIS/GPS Jails
FPB
Courts
Hospitals
FSL
UIDAI
Mobile
Service
Providers
Volume-I – Techno-Funcational Requirements
Page 81 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Indicative types of data/ information exchange with external agency, with which
interfacing of Enterprise eCOPS / CCTNS solution will be required are as follows:
SNO
1
2
3
Name
of
Agency
State Courts
State Transport
Authority
State Jails
the
Data / Information
Scope for SI

Charge Sheet
acknowledgement

Final Report Approvals

PP/APP interface

Data of Case Trials, etc.

Data of summons/
warrants issued by court,
next date of hearing,
status of accused (whether
on bail or in custody with
name of jail, PO, bail
jumper etc).
SI will be required to
study & develop
functionality by
customizing eCOPS to
capture such data from
State Courts and use the
same with various
modules of Enterprise
eCOPS.

Court permissions,
judgments,
sentences, etc. against
cases
Data of Driving License (as
required by Motor Vehicle
Act)


Data of Vehicle
Registration
Certificate (as required by
Motor Vehicle Act)

Any other data required
under Motor Vehicle Act,
1988, central Motor
vehicle rules 1989 etc.


STA may require data of
stolen vehicles from Police
Department.
Bail order details

Jail Mulakaths

Data of prisoners / jail
inmates

Data regarding movement
of
prisoner / under
trial/ convict / parole

Data regarding discharge
of
Volume-I – Techno-Funcational Requirements
SI will be required to
study & develop
functionality by
customizing eCOPS to
import data from State
Transport Authority and
use the same with
various modules of
Enterprise eCOPS.
SI will be required to
develop functionality by
customizing eCOPS to
capture such data from
State Jails/ Prisons and
use the same with
various modules of
Enterprise eCOPS.
Page 82 of 427
Crime & Criminal Tracking Network and Systems Project
SNO
4
5
6
Name
Agency
of
the
State Government
Hospitals
Mobile
Providers
Regional
Office
Service
Passport
Data / Information

under-trial / convict who
are accused in cases
figuring on the list of
monitored cases or who
are listed as dangerous
prisoners from Jail on
Furlough /parole etc.
Medico Legal Reports
(MLRs)

Postmortem reports
(PMRs)

Medical Certificates

Other forms/ requests
made by Police for expert
opinions
All the Data associated
with mobile subscribers


Call detail records of
individual Subscribers

Tower locations (lat/ long
charts/address)

SMS request to know the
Tower Location

Passport applications data
for police verification

Police reports against the
applicants

Details of Seized/
Cancelled passports
Biometric data, including
fingerprints, IRIS and
facials of
people of India
7
UID
Authority
of
India / Any other AP
based Registrar

8
Juvenile Justice



Registration (by SHO or
duty officer)
Inquiry (social background
report – JWO)
Proceedings
o Juvenile justice board
o Session court (for
appeals only)
o High court (only for
Volume-I – Techno-Funcational Requirements
AP Police
Scope for SI
SI will be required to
develop functionality by
customizing eCOPS to
capture such data from
State Govt. Hospitals and
use the same with
various modules of
Enterprise eCOPS
SI will be required to
develop functionality by
customizing eCOPS to
capture such data
from Mobile Service
providers and use the
same with various
modules of Enterprise
eCOPS
SI will be required to
develop functionality by
customizing eCOPS to
capture such data
from Regional Passport
Office and use the same
with various modules of
Enterprise eCOPS
SI will be required to
develop functionality by
customizing eCOPS to
capture such data
from UID Authority of
India and use the same
with various modules of
Enterprise eCOPS
SI will be required to
develop functionality by
customizing eCOPS to
capture such data and
use the same with
various modules of
Enterprise eCOPS
Page 83 of 427
Crime & Criminal Tracking Network and Systems Project
SNO
Name
Agency
of
the
Data / Information

9
IVFRT
AP Police







Scope for SI
revision)
Detention (under
supervison of probation
officer)
o Observations homes
(after apprehension
and during
proceedings)
o Special Homes (after
proceedings)
o Safe Custody
Foreigner VISA application
verification
Online Foreigner
registration verification
PAK nationals registion
verifications
PAK nationals departure
verification
Look out cirlulars (LOC)
Search & query
Overseas Citizenship of
India – Post verification
SI will be required to
develop functionality by
customizing eCOPS to
capture such data and
use the same with
various modules of
Enterprise eCOPS
Note: The above list of interfaces is only indicative and the exact details
would emerge after System Study is conducted by SI which is part of
scope of work as defined in the RFP.
Functional Scope for additional modules
S.No.
1
Application/Module
Higher
Officers
Module
2
Online Monthly Crime
Review
3
Petition Management
Description
The module shall enable
the Higher Offices police
personnel
to
view
relevant reports and
dashboards
and
to
conduct periodic crime,
and law & order reviews
of the Police Station
under
the
officer’s
jurisdiction.
The module shall enable
the senior officers to
conduct online monthly
crime reviews in a more
systematic manner.
The service shall enable
the police personnel to
register and process the
Volume-I – Techno-Funcational Requirements
Functional scope
Need to develop and
integrate
with
Enterprise eCOPS.
Need to develop and
integrate
with
Enterprise eCOPS.
Need to develop and
integrate
with
Enterprise
eCOPS,
Page 84 of 427
Crime & Criminal Tracking Network and Systems Project
S.No.
Application/Module
4
Intranet Portal
5
Station
Management
House
Description
different
kinds
of
general service petitions
and complaints.
Enabling
the
Portal
Capabilities is one of the
key requirements for the
project and it should
contain Complete, open,
and manageable portal
platform that integrates
Web 2.0 capabilities into
business processes and
custom and packaged
enterprise
applications
to
create
richer
connections and deliver
faster time-to-value. Its
unified, standards-based
portal
framework
supports the creation of
all types of portals, Web
sites, and composite
applications
and
is
designed
to
enable
business users to evolve
these applications as
their
business
requirements
change.
As this is the entry point
into
AP
Police
Applications the portal
should be on High
Available deployment
The main purpose of
Station
House
Management
is
to
improve
the
overall
effectiveness of Police
station through process
driven approaches for
achieving the following
objectives.
Improved
Manpower Management,
Better
Resource
Management,
Better
ways of organizing and
Managing
work,
improved
use
of
technology, technology
Volume-I – Techno-Funcational Requirements
AP Police
Functional scope
eSeva, Citizen Portal
and Unified Services
Need to develop and
integrate with all core
and
noncore
applications
with
Single
Sign
On
feature.
Need to develop and
integrate
with
Enterprise eCOPS.
Page 85 of 427
Crime & Criminal Tracking Network and Systems Project
S.No.
Application/Module
6
Court & Prosecution
Services
7
Offline Application
Description
integration,
timely
reward and recognition,
customer
orientation
and citizen centricity,
total
employee
involvement, culture of
continuous improvement
etc., are the some of the
tools for improvement in
the service delivery to
the community which
ultimately
helps
in
achieving pride in work
for
employees,
realization
of
one’s
fullest potential by each
individual
employee
and
the employee
satisfaction thereof.
The module shall enable
the police personnel to
interface with the courts
and jails during the
investigation
process
(for producing evidence,
producing
arrested,
remand etc) and during
the trial process.
It would be a false
assumption to anticipate
seamless connectivity at
all Police Stations at all
the times. Therefore the
AP Police
Functional scope
Need to develop and
integrate
with
Enterprise eCOPS.
Need to develop and
integrate
with
Enterprise eCOPS.
proposed
architecture
should have an offline
solution for critical activity
such as entering of 7 IIFs.
As the offline mode
switches back to the
online
mode
data
recorded
in
local
database
at
Police
Station
would
automatically
synchronize with central
data repositories and
information
stored
locally would be sent to
the central repository.
Volume-I – Techno-Funcational Requirements
Page 86 of 427
Crime & Criminal Tracking Network and Systems Project
S.No.
8
Application/Module
Learning Management
System
Description
This module would be
used
for
the
administration,
documentation,
tracking, and reporting
of training programs,
classroom and online
events,
e-learning
programs, and training
content.
AP Police
Functional scope
Need to develop from
scratch and integrate
with Enterprise eCOPS
and ERP Solution
Functional Scope for Advanced Applications
S. No
Application
Module
1
Crime Analytics
/
Description
Functional scope
Crime analysis is a law
enforcement function that
involves
systematic
analysis for identifying and
analyzing patterns and
trends
in
crime
and
disorder. Information on
patterns can help Police
deploy resources in a more
effective
manner,
and
assist IOs in identifying
and
apprehending
suspects. Crime analysis
also plays a role in
devising solutions to crime
problems, and formulating
crime
prevention
strategies. This module
has been envisaged to
help IOs in crime analysis
and
progress
from
reporting
with
singledimensional spreadsheets
and
disconnected
databases to analyzing
real-time multidimensional
data sources. Business
Intelligence (BI) would
also help in gathering,
Processing,
and
disseminating
decisionmaking
information
to
Need to develop /
procure & deploy and
integrate
with
Enterprise eCOPS.
Volume-I – Techno-Funcational Requirements
Page 87 of 427
Crime & Criminal Tracking Network and Systems Project
S. No
Application
Module
/
Description
AP Police
Functional scope
Higher Officers.
2
GIS/GPS
A
Geographic
Information
System
(GIS), or geographical
information system, is any
system
that
captures,
stores, analyses, manages,
and presents data that are
linked to location. In the
simplest terms, GIS is the
merging of cartography,
statistical analysis, and
database technology. GIS
systems
are
used
in
cartography,
remote
sensing, land surveying,
utility
management,
natural
resource
management,
photogrammetric,
geography,
urban
planning,
emergency
management, navigation,
and
localized
search
engines.
Need to develop /
procure & deploy and
integrate
with
Enterprise eCOPS, and
Citizen Portal.
The Global Positioning
System (GPS) is a spacebased global navigation
satellite
system
that
provides reliable location
and time information in all
weather and at all times
and anywhere on or near
the Earth, when and where
there is an unobstructed
line of sight to four or
more GPS Satellites. It is
freely
accessible
by
anyone
with
a
GPS
receiver.
3
ERP/HRMS
The
Human
Resource
Management
System
module would provide the
employees with the feature
to register/ apply for
Volume-I – Techno-Funcational Requirements
Need to develop /
procure & deploy and
integrate
with
Enterprise eCOPS and
integrate
with
Page 88 of 427
Crime & Criminal Tracking Network and Systems Project
S. No
4
Application
Module
/
Enterprise
Management
and
Monitoring Solution
AP Police
Description
Functional scope
leaves through the system.
Provide different links to
the
various
facilities
provided
by
the
government
to
the
employees and would also
have a payroll sub module
for salary tracking.
Learning Management
System and Portal.
The
Enterprise
Management and Monitoring
Solution is required to
address the flowing but not
limiting to
 Network
management
comprising of Fault and
root
cause
analysis
solutions
 Performance monitoring
for network and Servers
 Application Performance
& Traffic Monitoring
 Host level security for
servers
 Trouble ticketing system
Need to develop /
procure & deploy and
integrate and to monitor
Networks,
Hardware,
applications,
and
Databases at the Data
Center & DR site and all
other locations under
the
project
with
additional CALs as per
the requirement.
Shared Services
S. No
1
Application/Module
New
AP
Police
Messaging System
Description
The
Police
Messaging
system
is
role
based
communication system to
help the police personnel
send “Faster” and “Secure”
official
correspondence
within / across the multiple
wings within / across the
Police departments. It would
provide
general
mailbox
features such as address
book, send / receive mail
with attachments, creation /
deletion of folders, moving
mail to folders, spell check,
mail filters, calendar, rich
text editor, auto responders,
signatures, server side mail
Volume-I – Techno-Funcational Requirements
Functional scope
Need
to
develop
/
procure & deploy and
integrate with integrate
with crime & criminal
related applications and
admin
related
applications.
Page 89 of 427
Crime & Criminal Tracking Network and Systems Project
S. No
Application/Module
2
Document Management
System
3
Work flow/Rules Engine
4
Collaboration Tools
Chat, Forums etc
–
Description
filters, spam filters and
support the mail protocols
(IMAP and SMTP).
Investigating Officer has
always been over loaded
with case investigations, and
therefore consumes a good
amount of time to re-align
his investigations details
while preparing the Charge
Sheet/Final Report. Hence a
DMS
is
required
in
Enterprise
eCOPS
application where IO may
store all the case related
data, such as Case Diaries,
Photographs,
scanned
documents, audio/ visual
recordings,
miscellaneous
correspondence, etc. at one
location
for
his
ready
reckoning and anywhere
retrieval.
Rule engine software is
commonly provided as a
component of a business
rule management system
which,
among
other
functions,
provides
the
ability to: register, define,
classify, and manage all the
rules, verify consistency of
rules definitions. The rules
capability allows for the
declarative modeling of units
of application logic within
the scope of an overall
business process
The portal shall provide
collaboration services such
as Message Boards, Bulletin
boards
that
can
be
leveraged by the various
wings of the department.
The portal shall provide
social networking features
such
as
chat,
forums,
bulletin boards etc that can
be used by both internal
Volume-I – Techno-Funcational Requirements
AP Police
Functional scope
Need
to
develop
/
procure & deploy and
integrate with crime &
criminal
related
applications and admin
related applications
Need
to
develop
/
procure & deploy and
integrate with crime &
criminal
related
applications and admin
related applications
Need
to
develop
/
procure & deploy and
integrate with crime &
criminal
related
applications and admin
related applications
Page 90 of 427
Crime & Criminal Tracking Network and Systems Project
S. No
Application/Module
5
SMS Gateway
6
Payment Gateway
Description
users and general citizens
Provides interface to the
external SMS gateway for
enabling the SMS services to
the Police Department for
Crime & Criminal related
Alerts / Notifications and
Admin related Notifications
such as Salary Deposits,
Group SMS on Law & Order
issues etc.
The
Citizen
Services
provided through Citizen
portal need to have online
transactions. Users would
have to be provided with
online
payment
facility,
which enables the Citizens
to pay for challans, services
provided
by
police
to
citizens etc., using a credit
card/debit card / direct debit
facility. SI shall provide the
online payment mechanism
which shall support all the
industry
standard
and
secured
online
payment
methods.
Volume-I – Techno-Funcational Requirements
AP Police
Functional scope
Need
to
develop
/
procure & deploy and
integrate with crime &
criminal
related
applications and admin
related applications
Need
to
develop
/
procure & deploy and
integrate with crime &
criminal
related
applications and admin
related applications
Page 91 of 427
Crime & Criminal Tracking Network and Systems Project
5.3
AP Police
Scope of Services during Implementation Phase
The scope of the project adopts a “bundling of services” approach for
implementation. Accordingly, all the implementation components are “bundled”
and contracted to a single System Integrator (SI) who would act as a single
point
of
contact
and
would
be
accountable
for
the
implementation,
commissioning, integration and performance of Enterprise eCOPS under CCTNS
Project. The SI has to rollout Enterprise eCOPS solution across the State of
Andhra Pradesh which includes the following but not limiting to:
1.
Project planning and management.
2.
System study and Design
3.
Design, Development, Customization of eCOPS as per requirement of
AP Police including but not limiting to
a. Integration of legacy applications.
b. Incorporation of additional functionalities, CAS functionalities
including Citizen Portal.
c. Implementation & integration of shared services with Enterprise eCOPS
as Knowledge Repository, Payment Gateway, SMS Gateway, Document
Management etc.
d. Integration of Advanced Applications viz: Crime Analytics,
GIS/GPS, ERP/HRMS etc.
e. Implementing Non-Functional and Technical enhancements (Security,
Performance etc.) in Enterprise eCOPS.
f. Integration of Enterprise eCOPS with CAS (Centre) and External
Agencies.
g. Continuous
improvement
and
maintenance
of
Enterprise
eCOPS
solution.
4.
Procurement, Deployment and Commissioning of IT Infrastructure at
the Police Unit locations (Police Stations, Commissionerates, Range
Offices, Regions Offices, Finger Print Bureau (FPB), Forensic Science
Lab (FSL), Police Control Rooms (PCR), SCRB, SDPOs, District HQ,
State HQ, Data Centre and Disaster Recovery Centre etc.)
Volume-I – Techno-Funcational Requirements
Page 92 of 427
Crime & Criminal Tracking Network and Systems Project
5.
AP Police
Digitization of historical and legacy data to Enterprise eCOPS
solution.
6.
Migration of CIPA and CCIS Police Stations / Higher Offices data and
data from other legacy systems to Enterprise eCOPS database
without any downtime of existing systems / applications.
7.
Conduct Prototype Testing.
8.
Development and deployment of AP Police specific application
modules.
9.
Site preparation at the Client site locations including creation of LAN
(Police Stations, Circle Office, SDPOs, Commissionerates, Range
offices, Regions, SCRB, SDPOs, District HQ, State HQ, Data Centre,
Disaster Recovery Centre etc).
10. Liasion with BSNL for MPLS VPN network connectivity.
11. Liaison with service provider (BSNL) for connectivity between DC,
DRC and NCRB, New Delhi. SI has to ensure termination of bandwith
at respective locations.
12. Liaison with service provider (BSNL) for termination of required
Internet Bandwidth at Data Center and Disaster Recovery Center.
13. Capacity building (necessary user training) and Change Management
at all levels of implementation stage.
14. Design and preparation of test termplates / data and support to 3rd
party acceptance testing, audit and certification.
15. Handholding support after Go-Live of Pilot and complete CCTNS /
Enterprise eCOPS solution respectively
16. Installation, testing and commissioning of necessary hardware and
network
equipment
and
networking
bandwidth
redundancy
(if
required) for the Disaster Recovery Center. The DRC is to be hosted
at a Level 3 facility located at a distance of more than 250 kms from
Hyderabad and in a different seismic Zone.
SI should define the design specifications of the solution complete in all respects
subject to requirements specified in subsequent sections and ensure efficient
Volume-I – Techno-Funcational Requirements
Page 93 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
implementation inclusive of any process management review that may be
required to provide the utmost benefit to AP Police operational environment
In implementing the above, the SI shall strictly adhere to the standards set by
the MHA, NCRB, and AP State. The project will be managed out of the Office of
the AP State Nodal Office in State Police HQ. At all times during the execution of
the project, key senior resources including the project manager must be based
at State Nodal Officer’s office in State Police HQ.
5.3.1
Project Planning and Management
Enterprise
eCOPS
is
a
geographically
spread
project
involving
multiple
stakeholders. Its successful implementation depends on all the stakeholders. The
role of SI is key and hence SI is required to design and implement a
comprehensive and effective project management methodology together with
efficient & reliable tools.
To have an effective project management system in place, it is necessary for the
SI to use a Project Management Information System (PMIS). The SI shall
address at the minimum the following using PMIS.
a)
Create an organized set of activities for the project
b)
Creation and submission of templates which SI will use in the
project, but not limiting to
(i) System Study Report
(ii) System Design Document
(iii) Functional Requirement Specification (FRS)
(iv) System Requirement Specifications (SRS)
(v)
High Level Design Document
a) Application architecture documents
b) Use Cases
c) Entity Relation (ER) diagrams and other data modelling
documents
d) Logical and physical database design
e) Data dictionary and data definitions
f) Application component design including component
deployment views, control flows, etc.
Volume-I – Techno-Funcational Requirements
Page 94 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
(vi) Low Level Design Document
a) Application flows and logic including pseudo code
b) GUI design (screen design, navigation, etc.)
(vii) Software Requirement Specifications
(viii) Traceability Matrix
(ix) Test Plans
(x)
c)
Site Survey Report etc.
Coordinate
including
and
collaborate
with
various
stakeholders
the Police Department, SPMC, SPMU, CPMU, NCRB /
MHA.
d)
Establish
and
responsibilities.
measure
resource
assignments
and
e)
Construct a project plan schedule including deliverables &
milestones.
f)
Measure project deadlines, budget figures, and performance
objectives.
g)
Communicate the project plan to stakeholders with meaningful
reports.
h)
Provide facility for detecting problems and inconsistencies in the
plan.
i)
During the project implementation the SI shall report to the
State Nodal Officer on following items:
(i) Results accomplished during the period.
(ii)
Cumulative deviations to date from schedule of progress
on milestones as specified in this RFP document with the
agreed and finalized Project Plan.
(iii)
Corrective actions to be taken to return to planned
schedule of progress.
Volume-I – Techno-Funcational Requirements
Page 95 of 427
Crime & Criminal Tracking Network and Systems Project
(iv)
Proposed
revision
such revision
to
AP Police
planned
schedule
provided
is necessitated by reasons beyond the
control of the SI.
(v)
Other
issues
and
outstanding
problems
and
actions
proposed to be taken.
(vi)
Interventions which the SI expects to be made by the
APeCOPS and /or actions to be taken by the ApeCOPS
before the next reporting period.
j)
Give progress reports weekly / fortnightly / monthly etc., as
may be decided by APeCOPS.
k)
Interventions which the SI expects to be made by the State
Nodal Officer and/or actions to be taken by the State Nodal
Officer before the next reporting period.
l)
Project quality assurance reports as decided by the APeCOPS.
m) Implement Change control mechanism.
n)
Issue Management to identify and track the issues that need
attention and resolution from the APeCOPS.
o)
Scope Management to manage the scope and changes through a
formal management and approval process
p)
Risk Management to identify and mitigate the risks that can
hinder the project progress.
q)
Application Management
The SI shall provide Application Maintenance & Management services
to
the
Enterprise
eCOPS
and
CAS
(Center).
The
application
maintenance and management services include the following:
o Provision of bug fixes, minor changes, error resolutions.
Volume-I – Techno-Funcational Requirements
Page 96 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
o Minor enhancements (the usual run-of-the-mill enhancements
and not the ones as part of Continuous Improvement).
o Change request management based on feedback from the end
users.
o Release Management. Version control of Enterprise eCOPS to
be
managed
centrally,
with
state-specific
requirements
incorporated.
o Any changes to Enterprise eCOPS code that may be required
because of patches to licensed software being used (if any) to
be duly incorporated.
o Updating and maintenance of all project documents.
All
planned
changes
to
the
application,
especially
major
enhancements and changes in functionality that are deviations
from the signed-off FRS/SRS shall be coordinated within
established Change control processes to ensure that:
 Appropriate communication on change required has taken
place.
 Proper approvals have been received from APeCOPS/CAS Core
Group/Core Technical Teams/CPMU.
r)
Technical Program Management of Implementation of Enterprise
eCOPS.
After successful certification, the SI shall handover the certified
Enterprise eCOPS to
State
Mission Team /APeCOPS.
Through the Technical Program Management the SI
shall
extend all the necessary support to the State Mission Team,
PMO & District Mission Teams and ensure smooth and successful
implementation across the State. The SI’s Technical Program
Management responsibilities include but are not limited to:
Volume-I – Techno-Funcational Requirements
Page 97 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
Preparation of technical manuals to enable the State Mission
Team
/
PMO/District
Mission
Teams
for
smooth
implementation and take off the Project. This is to be made
available to the State Mission Team, PMO & District Mission
Teams
through
the
Enterprise
eCOPS
online
repository
managed by the SI.

Preparation of “Enterprise eCOPS Implementation toolkits”
that comprehensively covers details on all the aspects of the
Enterprise eCOPS and CAS (Centre) applications including but
not
limited
configuration,
infrastructure
maintenance,
to
technical
details
customization,
sizing
details,
infrastructure
of
and
Enterprise
eCOPS,
extension
details,
installation,
commissioning,
environment
tuning,
and
performance tuning details that are required for the State
Mission Team to successfully commission the Enterprise
eCOPS application in the State, integrate Enterprise eCOPS
with external agencies and third party solutions in the State
and integrate the same with
transfer
the
CAS
(Centre)
to
seamless
required data to NCRB.
The implementation toolkit shall also include the following:

All completed and updated training and support material needed for
customizing and deploying Enterprise eCOPS

All completed and updated project documents including FRS, SRS,
HLD, LLD and Test Plans.

Relevant
utilities
software
/
assets/artifacts
(including
configuration
tools, deployment scripts) to deploy Enterprise eCOPS
in AP State.

Relevant standards and design guidelines for customization, further
enhancements, and integration of the application with external
systems and third party components that are implemented by the
SI.
Volume-I – Techno-Funcational Requirements
Page 98 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
Conduct of direct knowledge transfer through monthly contact
sessions
at
PCS&S/APeCOPS covering all District Mission Teams
(including IT Core Team members) / State Mission Team / PMO
during the contract period. During the contact sessions, the SI shall
conduct structured training sessions on the Enterprise eCOPS
Implementation Toolkit prepared by the SI.
Dedicated Points of Contact: Members of the SI’s team shall act
as points of contacts for the State Mission Team/PMO/District
Mission teams/ IT Core Teams. The point of contact will be
responsible
for
addressing
queries
from
State
Mission
Team/PMO/District Mission teams/ IT Core Teams and in
meeting SLA targets (in responding to AP Police needs).
Helpdesk Support: SI shall provide Helpdesk support to the
State Mission Team/PMO/District Mission teams / IT Core Teams
during implementation and stabilization stages (during normal
business hours of 8 AM to 8 PM), 6 days (Monday through
Saturday, both included). The SI shall deploy a team of at least
5 qualified and certified resources in APeCOPS/PCS&S to address
the questions from the State Mission Team/PMO/District Mission
teams/ IT Core Teams.
Deployment
Scripts:
The
SI
shall
develop
the
necessary
deployment scripts to deploy Enterprise eCOPS and provide the
same to State Mission Team/PMO.
Data Migration Utility: The SI shall develop and provide a Data
Migration Utility/application with all the formats and tools to load
/ migrate the data from legacy/paper based systems to the
Enterprise eCOPS database. Further, the SI shall develop bridge
software for seamless transmission of data from Enterprise
eCOPS to CAS (Center).
Volume-I – Techno-Funcational Requirements
Page 99 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Language Localization Support: Providing interface in local
languages is a key requirement of Enterprise eCOPS. The SI
shall build Enterprise eCOPS with interfaces in English and
Telugu and also build Enterprise eCOPS in such a way that it can
be configured for interfaces in other local languages at the State
level. It is the responsibility of the SI to customize Enterprise
eCOPS for development of local language interfaces.
However the SDA, NCRB shall assist the SI whenever required to
support during project execution period for following activities:-
o
SI to ensure support that the Enterprise eCOPS that is evolved,
configured and deployed by the SI successfully passes the User
Acceptance Testing (UAT) milestone.
o
Data Migration of related data from the legacy systems and / or
manual records to Enterprise eCOPS.
o
Infrastructure Sizing related to Enterprise eCOPS
o
Commissioning and Deployment of Enterprise eCOPS
o
Infrastructure
Environment
Performance
Tuning
related
to
Enterprise eCOPS
o
Maintenance of Enterprise eCOPS
o
Integration of Enterprise eCOPS with external agency solutions
o
Integration of Enterprise eCOPS with additional solutions being
integrated at the State
o
Seamless data exchange from Enterprise eCOPS to CAS (Centre)
The Project plan prepared by the SI would be reviewed by the CCTNS
Governance Committees in the State and approved by the Apex / Empowered
Committee on the advice of the State Mission Team and State Project
Management Unit.
The SI would update and maintain the Project Plan throughout the duration of
the project. All changes are to be reviewed and approved by the APeCOPS and
may require approval of MHA/ NCRB.
Volume-I – Techno-Funcational Requirements
Page 100 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
During the course of accomplishment of any task / activity relating to the
solution development, implementation and O&M etc., the SI is responsible to
provide necessary components / requirements / co-operation which may not be
defined in the scope of the work in the RFP but are necessary for successful roll
out of the entire solution, shall be provided at no additional cost to APeCOPS.
Procure, Commission and maintain Project Management, Configuration
Management and Issue Tracker Tools at Andhra Pradesh State Police HQ
Project Management Tool: The SI shall keep the project plan and all related
artifacts up-to-date during the course of the project. In order to help with the
project management, the SI shall use a suitable standard, proven off-the-shelf
project management tool (with full perpetual user licenses in the name of AP
Police / APeCOPS). The SI shall install the project management software at
Andhra Pradesh Police’s premises right at the beginning of the project. The tool
shall provide the dashboard view of the progress on project milestones to the
Nodal Officer and other Supervisory Officers of the Enterprise eCOPS project.
Configuration Management Tool: The SI shall keep all project documents
up-to-date during the course of the project. In order to help with the version
/configuration management for all documents (including source code and all
other project artifacts), the SI shall use a suitable standard, proven off-the-shelf
configuration management tool (with full use perpetual licenses in the name of
AP Police / APeCOPS). The SI shall install the configuration management
software at APeCOPS right at the beginning of the project.
Issue Tracker: The SI shall employ a suitable and proven tool for tracking
issues (with full use perpetual licenses in the name of AP Police / APeCOPS)
through out the execution of the project. The SI shall install the Issue Tracking
System at State’s premises to enable State’s users to access and use the same.
The SI shall procure and commission the required infrastructure (software,
servers) for Project Management Tool, Configuration Management Tool and Issue
Tracker tool and maintain the same throughout the duration of the project.
These tools along with the servers on which they are deployed will become
Volume-I – Techno-Funcational Requirements
Page 101 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
property of the AP Police and will be used by AP Police even beyond the contract
period.
The SI would setup an online repository on PMIS and Configuration Management
Tool for providing centralized access to all project documents including manuals
and other materials. The online repository would be maintained by the SI
throughout the engagement period. The SI should ensure that the repository is
built on appropriate security features such as role- and necessity-based access
to documents.
Requirements Traceability Matrix
The SI would ensure that the developed solution is fully compliant with the
requirements and specifications provided in the RFP such as functional,
non-functional and technical requirements. For ensuring this, the SI shall
prepare
a
Requirements
Traceability
Matrix
on
the
basis
of
Functional
Requirements Specifications (FRS), Non Functional Requirements Specification,
and Technical Requirements provided by Andhra Pradesh State (updated,
expanded and fine-tuned by the SI as necessary) and the System Requirements
Specifications (SRS) prepared by the SI. This matrix would keep track of the
requirements and trace their compliance through different stages of the project
including software design, coding, unit testing and acceptance testing. The
Requirements Traceability Matrix would be a live document throughout the
project with the SI team updating the matrix at every stage to reflect the
meeting of each specification at every stage. Throughout the duration of the
project, the APeCOPS will periodically review the Traceability Matrix. Andhra
Pradesh State Governance Structure would provide the final approval on the
advice of the State Mission Team and SPMU once they are satisfied that all
requirements are met.
Project Documentation
The SI shall create and maintain all project documents that would be passed on
to APeCOPS as deliverables as per the agreed project timelines. The documents
created by the SI will be reviewed and approved by the Governance Structure
Setup
in
the
AP State
(Please
refer
Volume-I – Techno-Funcational Requirements
to Annexure-11 for details on
Page 102 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Governing Structure of the AP State). APeCOPS or its appointed agency would
also approve any changes required to these documents during the course of the
project. APeCOPS will finally sign-off on the documents on the recommendation
of State Mission Team / SPMU / SPMC / State Empowered Committee or any
other appointed agency.
All project documents are to be submitted in bound hardcopy and in a softcopy /
non re-writable CD/DVD format for archival by APeCOPS. All project documents
shall have a version number and major changes from the last submission shall
be highlighted in the beginning of the revised documents. Documents and all
artifacts generated by the project shall be kept in revision / version controlled
system with released documents accessible to APeCOPS.
Project documents include but are not limited to the following:
 Detailed Project Plan
 Updated and vetted FRS
 SRS document
 High Level Design (HLD) documents (including but not limited to)

Application architecture documents

User cases

Entity
Relation
(ER)
diagrams
and
other
data
modeling
documents

Logical and physical database design

Data dictionary and data definitions

Application component design including component deployment
views, control flows, etc.
 Low Level Design documents (including but not limited to)

Application flows and logic including pseudo code

GUI design (screen design, navigation, etc.)
 All Test Plans
 Requirements Traceability Matrix
 Change Management and Capacity Building Plans
 SLA and Performance Monitoring Plan
 Training and Knowledge Transfer Plans
Volume-I – Techno-Funcational Requirements
Page 103 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 Issue Logs
The SI shall submit a list of deliverables based on the methodology he proposes.
The SI shall prepare the formats/templates for each of the deliverables upfront
based upon industry standards and the same will be approved by APeCOPS or its
nominated representatives prior to its use for deliverables.
All project documents are to be kept up-to-date during the course of the project.
The SI shall maintain a log of the internal review of all the deliverables
submitted. The logs shall be submitted to Andhra Pradesh State Nodal Officer on
request.
All project documentation shall conform to the highest standards of software
engineering documentation.
Licenses & Support
 All the licenses shall have to be procured by the selected SI for the
successful implementation of this project. The system software licenses
mentioned in the Bill of Materials by the SI shall be genuine, perpetual,
full use and should provide upgrades, patches, fixes, security patches
and updates directly from the OEM. All the licenses and support
(updates, patches, bug fixes, etc.) should be in the name of AP Police /
APeCOPS.
 SI should ensure that there is 24x7 access to various technical
resources including OEM support portal, manufacturer's knowledge
base with complete collection of technical articles for support.
 The software proposed should be from an OEM having presence in
India for sales as well as for services / maintenance.
 SI shall provide a comprehensive warranty that covers all components
after the issuance of the final acceptance by APeCOPS. The warranty
should cover all materials, licenses, services, and support for both
hardware and software. SI shall administer warranties with serial
Volume-I – Techno-Funcational Requirements
Page 104 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
number and warranty period. SI shall transfer all the warranties to AP
Police / APeCOPS at no additional charge at the time of termination of
the project.
 The SI shall be responsible for deploying from time to time the
updates, patches, bug fixes etc., free of cost of the software and tools
to AP Police as and when released by OEM.
 SI shall responsible for resolving all the licensed software problems
and/or questions, technical guidance, defect and non-defect related
issues. SI shall provide a single-point-of-contact for software support
and provide licensed software support including but not limited to
problem tracking, problem source identification, problem impact
(severity) determination, bypass and recovery support, problem
resolution and reporting.
 The OEM must authorize (wherever applicable) the selected SI for
products listed below, but not limiting to:
o Operating System Name & Versions
o RDBMS Name & Versions
o Reporting Server Name & Versions
o Application Server Name & Versions
o Web Server Name & Versions
o Directory Server Name & Versions
o Office Productivity Suite Name & Versions
o Enterprise Management Server Name & Versions
o Antivirus Server Name & Versions
Volume-I – Techno-Funcational Requirements
Page 105 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.3.2 System
Study,
Design,
Development,
Configuration,
Customization, and Extension (New Modules) of Enterprise eCOPS
and Integration with CAS (Center) and External Agencies
System Study, Design, Application Development and Integration
In terms of functionality, Enterprise eCOPS & CAS (Center) would cover those
police functions that are central to the goals of the CCTNS project and are
common across States/UTs. This includes core functions in the areas of
Complaints/ Petitions / Case Management and Analysis & Reporting. SI would be
responsible for adding the functionality over and above the existing eCOPS for
making it into an Enterprise eCOPS solution.
eCOPS contains functionality that is currently used statewide by AP Police. It
would be enhanced, configured, customized, extended by the SI based on the
unique requirements of the AP Police and deployed at the State Data Centre. In
order to ensure consistency between States/UTs and to facilitate the exchange
of crime and criminals related information between States/UTs and the Centre
and between States/UTs, NCRB would develop, own and maintain the CAS
(Center) application.
For the additional functionality that the AP Police wants to be added to existing
eCOPS, the SI shall carry out a detailed systems study to refine the Functional
Requirements Specifications (FRS) provided in this RFP (Annexure-17) and
formulate the System Requirements Specifications (SRS) incorporating the
functional specifications and standards provided by the AP Police and the statespecific requirements. The SRS preparation shall also take into account the BPR
recommendations suggested by the NCRB (available with the State Police
Department).
The SI shall also study existing eCOPS and CAS (Center) being developed at
NCRB during the system study phase. The study should also include different
integration points of Enterprise eCOPS with external agencies as per state
requirement.
The
SI
will
also
prepare
a
detailed
document
on
the
implementation of Enterprise eCOPS with respect to design, development,
configuration, customization and extension as per the requirement of AP Police.
The SI would also prepare a change/reference document based on changes or
Volume-I – Techno-Funcational Requirements
Page 106 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
deviations from the base version of the eCOPS with appropriate references to all
the artifacts /documents provided by AP Police. SI would carry out following
activities but not limiting to:
1.
Conduct of System Study at locations selected by AP Police viz.,
Police Stations, Circle Offices, SDPOs, District Police Offices, Police
Headquarters, PCS&S, Data Centre, FSL, FPB, Courts, Jails, and
RPO etc. However the locations may vary and would be informed to
the SI before commencement of System Study.
Relevant technical design documents of existing legacy
systems, though property of AP Police, wherever available,
shall be shared with SI for the purpose of System Study.
2.
Preparation of System Requirements Specifications (SRS) for
additional functionalities, modules and different integration points
with CAS (Center) and External agencies.
3.
Preparation of Enterprise eCOPS implementation document with
respect for design, development, Configuration, Customization and
extensions as per the requirement of AP Police.
4.
Preparation
of
the
Solution
Design,
Development
and/or
Customization and/or Configuration and/or Extension as required.
5.
The source code designed / developed by the SI should be well
commented.
6.
Design & Development of MIS and other reports (predefined and
adhoc, Monthly Crime Review reports etc.)
7.
Formulation
of
test
plans
and
test
cases
for
existing
functionalities, additional functionalities and different integrations
points with External Agencies including CAS (Center).
8.
Change/Reference document including all the changes or deviations
from the running version of Enterprise eCOPS.
9.
10.
Testing of the configured solution and additional functionalities.
Enhancements of functions / additions of new modules / services to
existing eCOPS as per AP Police specific requirements/ integration
Volume-I – Techno-Funcational Requirements
Page 107 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
requirements to various interfaces / SSDGs / NSDG shall also be
incorporated in the SRS and shall form the scope of work for the SI.
Creation of Test Plans
Once the SRS is approved and design is started, the SI would prepare all
necessary Test Plans (including test cases) i.e. plans for Unit Testing, Integration
and System Testing and User Acceptance Testing.
Test cases for User
Acceptance Testing would be developed in collaboration with domain experts
identified by APeCOPS. Apart from test case development, unit testing,
integration and system testing, functional testing of application, performance
testing of the application including measurement of all service levels as
mentioned in this RFP, the user acceptance Test Plans also include planning for
the testing of integration with 3rd party solutions, CAS (Center), additionally
developed modules, external agencies (Transport Department, Courts, FSL, FPB,
etc.)
Finally, SI is required to carry out Load/Stress testing. The selected SI will
submit the test plans and test results to the APeCOPS for comprehensive
verification and approvals.
The Test Plans should also specify any assistance required from APeCOPS and it
should be the responsibility of SI to follow it up.
The SI should have the Test Plans reviewed and approved by the State Mission
Team / SPMU / Empowered Committee. The APeCOPS will sign off on the test
plans on the advice of State Mission Team/SPMU.
High Level Design (HLD)
Once the SRS is approved, the SI would complete the HLD and all HLD
documents of the additional functionalities, integration with CAS Center and
external agencies. The APeCOPS will sign off on the HLD documents on the
advice of State Mission Team / SPMU.
Volume-I – Techno-Funcational Requirements
Page 108 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Low Level Design (LLD)
The LLD would interpret the approved HLD to help application development and
would include detailed service descriptions and specifications, application logic
(including “pseudo code”) and UI design (screen design and navigation). The
preparation of test cases will also be completed during this stage. The SI would
have the design documents reviewed and approved by the State Mission Team /
SPMU. APeCOPS will sign off on the LLD documents upon the advice of State
Mission Team / SPMU.
Application Development, Customization and Unit Testing
The SI would develop the application in accordance with the approved
requirements specifications and design specifications and according to the
approved Project Plan and carry out the Unit Testing of the application in
accordance with the approved test plans. The SI shall consider the local
language support and prepare necessary configuration files for both CAS
(Center) and Enterprise eCOPS and additional functionalities/modules developed
as part of Enterprise eCOPS and any other AP Police specific modules.
The SI would also implement the changes proposed in the Change/Reference
document to Enterprise eCOPS and carry out a thorough regression testing
which includes running some of the previously executed scripts for the
functionality from the traceability matrix provided by SI.
The
SI
shall
also
develop
a
Data
Migration
Utility/application
for
the
functionalities with all the formats and tools to load the data into the new
databases. This utility will be used to migrate data from legacy/paper based
systems to the new modules of Enterprise eCOPS System. Data migration utility
will be provided by SI for migrating existing data from CIPA & CCIS and other
legacy applications.
Any software product required to conduct UAT would be provided by the SI. The
SI would make available all information necessary on-site to complete the
Acceptance Testing. The selected SI would inform formally to AP Police in writing
at least 20 days in advance from the date by which it would be ready for UAT.
The APeCOPS reserves the right to appoint a Third Party Agency to evaluate the
test plan, test cases and the results of tests conducted. The APeCOPS will sign
Volume-I – Techno-Funcational Requirements
Page 109 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
off on the test plans, test cases on the advice of SPMC/ State Mission Team/
SPMU. The SI would create a testing & development environment for the
Enterprise eCOPS integrated solution to be implemented in Andhra Pradesh. This
would be maintained by the SI and transferred to the AP Police at the end of the
contract without any additional /extra cost.
The user acceptance testing and fine-tuning of the application would be at AP
Police Headquarters premises. Also, the key senior resources would continue to
be based onsite at AP Police Headquarter premises.
Setup of Testing Environment at State Headquarters
The SI shall procure, setup and maintain the required software and the
infrastructure for systems testing, functional testing and User Acceptance
Testing and training activities within AP Police Headquarter premises and for any
other activities that may be carried out of AP Police Headquarter premises such
as issue management (Issue Tracker), document repository (configuration
management tool), etc.
Based on all the requirement specifications of Enterprise eCOPS finalized by AP
Police, the SI will conduct a Conference Room Pilot (CRP). The CRP would be
conducted at AP Police Headquarters for the duration as decided by ApeCOPS.
AP Police would provide the logistic support for conducting the CPR. However,
the SI has to arrange all the necessary hardware, software etc., required to
conduct the CRP. The
covered
during
CRP
functionalities
should
of
Enterprise eCOPS system
to
be
be comprehensive. The objective of the CRP is
to receive feedback from end users on the requirement specifications of the
application and on the proposed GUI design and navigation scheme of
application in a conference room setting. Based on the feedback, the SI would
finalize the requirement specifications and design which shall be followed by
customizing the Enterprise eCOPS solution.
During CRP different user categories would assemble and test the conference
room prototype. The SI shall interact closely with the user groups and gather
detailed feedback. During the CRP, an exhaustive set of scenarios and associated
GUI screens covering all the functionalities developed would be presented by SI.
The SI will analyze the feedback and incorporate applicable feedback into
the requirement specifications.
Volume-I – Techno-Funcational Requirements
Page 110 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Target User Groups for CRP (indicative)
The following user groups have to be represented during the CRP testing.

Station House Officers (SHO)

Investigation Officers (IO)

Station Writers

Court constables

Duty Constables

Senior Police Officers: DG, ADG, IG, DIG, DCP, SP/SSP, ACP / DSP

State Project Nodal Officer

Officer(s) from SCRB

Officer(s) from CID
Regression, Integration, System and Functional Testing
After successful unit testing of all components / modules of Enterprise eCOPS
solution, the SI would conduct full-fledged integration testing, system testing
and functional testing in accordance with the approved Test Plans for the
configured/customized Enterprise eCOPS and its integration with CAS (Center) &
external agencies. This would include exhaustive testing including functional
testing, performance testing (including load and stress), scalability testing and
security testing.
A thorough regression testing should be conducted for those functionalities
identified in Change/Reference document to assure that no additional errors
croppup in the process of addressing the customizations and/or Extensions
including integration with CAS (Center) and external agencies.
Making all necessary arrangements for testing including the preparation of test
data, scripts if necessary and setup of test environment (across multiple
platforms) shall be the responsibility of the SI.
The SI along with State Mission Team/ SPMU should take the responsibility in
coordinating with NCRB and other external agencies for a smooth integration.
Volume-I – Techno-Funcational Requirements
Page 111 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Test Reports
The
to
SI
shall
the State
create
test
reports
from
testing
activities
and
submit
Mission Team / SPMU / Empowered Committee for validation. SI
shall be responsible for all the arrangements required for testing, including but
not limiting to, Site visits, preparation of test reports, printing the test reports,
presenting the test reports, etc. The AP Police reserves the right to appoint a
Third Party Agency to evaluate the test cases and the results of tests conducted.
Test Data Preparation
The SI shall prepare the required test data including integration test with CAS
(Center) and external agencies and get it vetted by State Mission Team/SPMU or
a Third Party Agency. The test data shall be comprehensive and address all
scenarios identified in the test cases. .
User Acceptance Testing (UAT)
Test Plans for User Acceptance Testing (UAT) would be prepared by the SI in
collaboration with the State Mission Team / SPMU, domain experts. The SI shall
plan all aspects of UAT (including the preparation of test data / reports) and
obtain required assistance from APeCOPS to ensure its success. The State
Mission Team / SPMU shall assemble representatives from different user groups
based on inputs from the SI and would facilitate UAT. The SI shall make the
necessary changes to the application or any other component of entire
Enterprise eCOPS solution to ensure that Enterprise eCOPS successfully goes
through UAT.
It is mandatory for SI to incorporate/consider test cases as part of UAT for those
customized and/or extensions and/or configured functionalities identified from
traceability matrix. SI shall be responsible for all the arrangements required for
testing, including but not limiting to Site visits, preparation of test reports,
printing the test reports, presenting the test reports, etc.
Intensive Field Testing (Pilot Testing)
Objectives of Intensive Field Testing

To ensure that the new release / functionality provides the envisaged
value to the end-users and is well accepted by the end users.
Volume-I – Techno-Funcational Requirements
Page 112 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
To test on the field and ensure that new functionality is built to meet
the functional requirements.

To ensure intense interaction with users to fine tune critical aspects
such as look and feel, navigation, usability and ease of use and data
fields of the new functionality.
Intensive field testing should be carried out for all the major releases with new
functionality.
After successful UAT, the new version must be rolled out in at
least 10 Police Stations / Higher Offices for intensive field-testing for a period of
15 days before being released across the State after approval of APeCOPS. SI
shall incorporate the required changes (bug fixes, enhancements, feedback from
end-users after proper analysis) in the application before rolling out the new
release across the State. Before, the intensive field testing of the new release
the SI shall train users from each of the Police Units on the new functionality.
This will be an intense and brief training session of not more than a week.
5.3.3
Infrastructure at the District Training Centers
AP Police has already setup the required IT infrastructure at the various training
centre viz: DTCs, PTCs etc. For the newly created four (4) urban districts and
Three (3) Government Railway Police Units the AP Police is under process for
setting up the required IT infrastructure. Hence, SI need not provide any IT
infrastructure including site preparation at these locations.
The existing infrastructure will be used by the SI for capacity building / training
to AP Police personnel.
The list of available infrastructure at the Training Centres is attached at
Annexure-6 in Volume-I of this RFP.
5.3.4
Site Preparation at Police Stations and Higher Offices
The AP Police shall provide the necessary minimum constructed room to the SI.
The SI would be responsible for conducting a site survey to identify the exact
situation of the sites for ensuring site readiness for the implementation of the
required infrastructure and commissioning of the same. The SI would prepare a
site survey report detailing the current status of each site and the enhancements
Volume-I – Techno-Funcational Requirements
Page 113 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
to be made at each site (s) based on the State’s requirement and the guidelines
of MHA. SI would be responsible to prepare the client sites for setting up the
necessary client site infrastructure (The space cannot be used for any purpose
other than for delivering the said CCTNS services). The State Government / AP
Police shall arrange for necessary clearances, if required, which shall enable the
SI to undertake civil, electrical, and mechanical works including but not limiting
to installation of electrical equipments, cable laying, earthing etc., at the
respective sites.
The site preparation at Police Stations & Higher Offices will include but not
limited to:
i.
Provision of Local area network (LAN cables, I/O ports). This would
involve, but not limiting to laying down the structured cabling using CAT-6
UTP cable, crimping of cables, fixing of patch panels and proper fixing of
LAN cables in PVC conduits or raceways, provision of patch cords,
connectors along with all the necessary accessories.
ii.
SI shall be responsible for preparation of separate earth pit.
iii.
SI shall be responsible for testing and certifying the structured cabling at
each location and finally commissioning the LAN by installing all the
network components (active and passive) to fully support the functioning
of CCTNS solution in the location. SI shall create LAN at each location
such that the Service Levels as per the requirements are met.
iv.
Ensure electric cabling for UPS & generator, changeover switch, circuit
breaker etc., and power points in adequate numbers as per requirement
with proper earthing.
v.
In addition to the above supply and fixing of furniture like computer
tables, chairs etc., other activities deemed necessary shall be carried out
to
ensure
successful
site
preparation
and
installation
of
CCTNS
infrastructure.
The SI should have the Site Survey report reviewed and approved by the
APeCOPS assisted by SPMC / State Mission Team / SPMU / Empowered
Committee/ or any other agency’s representatives. The APeCOPS will sign off on
the Site Survey report and the same report should be considered for Site
preparation. The SI shall support for acceptance testing of Site preparation work
at all the locations.
Volume-I – Techno-Funcational Requirements
Page 114 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The locations where site preparation is required is given below.
S. No.
Police Units
Indicative
Numbers
1393
1.
Police Stations (Non-CIPA)
2.
Police Stations (CIPA Phase-I)
3.
4.
Police Stations
(under CIPA district but no hardware supplied)
Circle Offices
376
5.
SDPO
205
6.
Commissionerates
7.
Districts
8.
Government Railway Districts
9.
10.
Ranges/DIGs Offices
(Including Railways & Marine DIG)
Regions
11.
Police Headquarters
1
12.
State Crime Record Bureau (SCRB)
1
13.
Forensic Science Lab (State Level)
1
14.
Finger Print Bureau (State Level)
1
15.
Police Control Room (State & District level)
104
22
4
26
3
11
4
51
The details of items required for site preparation are given in Annexure-12 in
this Volume-I.
Note:
 The Site survey report should essentially mention all the civil works if
required as part of site preparation.
 Equipments provided by SI and not accepted during the acceptance
testing shall be replaced by new accepted equipments at no additional
cost to AP Police.
Volume-I – Techno-Funcational Requirements
Page 115 of 427
Crime & Criminal Tracking Network and Systems Project
5.3.5
AP Police
Infrastructure at the Client Site Locations
Enterprise eCOPS application will be accessed and used from various locations
viz: like Police Stations, Circle Offices, Sub Division Police Offices, District Police
Offices, Commissionerates, Range Offices, Regions, Police HQ, etc., across the
state. The premises for offices will be provided by the AP Police at respective
locations. The list of Police Stations and Higher Police Offices where the SI shall
provide all necessary items is detailed under the Geographical Scope Section. SI
shall be responsible to procure/supply, install, commission and maintain the
CCTNS infrastructure required at the said locations.
APeCOPS, at its discretion, may ask the SI to submit samples of item(s)
to APeCOPS for approval before supplying the said item(s) at the client
locations. SI shall have to comply with the same.
At each such location SI shall carry out the following activity:
1.
Supply of the hardware, software, networking equipments, UPS,
generator set and other associated accessories etc., at the locations
as per the requirements and guildelines of MHA / NCRB.
2.
Ensure adequate number of power points as per requirement with
proper earthling.
3.
Ensuring last mile network connectivity from the service provider
and testing at client locations as per the connectivity criteria
detailed in section "5.3.6 Networking Connectivity for Police
Stations and Higher Offices".
4.
Installation, testing and commissioning of UPS, Generator set5 with
their associated accessories etc.
5.
Installation, commissioning and testing of all the equipments such
as Desktop Computers, Printers, Multi Function Printers, Switches,
Electronic Pen, Finger Print Reader etc.
6.
Operating System Installation and Configuration for Desktops and
Servers at the locations as per requirement. The Operating System
should support for all peripherals, at no extra cost, required under
5
AP Police will supply the fuel for the generator set and will maintain a log-book at each
site for recording the fuel consumption, regular maintenance carried out etc.
Volume-I – Techno-Funcational Requirements
Page 116 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
CCTNS project i.e. Finger Print Reader, Electronic pen with base
unit, Multifunction Printer, Laser Printer, Digital Camera etc. The
proposed Operating System should not be "End of Life" product. SI
to ensure that the manufacturer / supplier for the operating system
should provide time to time updates / patches / security patches /
bug fixes etc.
7.
Installation of Antivirus and all other support software and drivers
as required.
8.
Configuring the security at the desktops, switches and broadband
connection routers / modems and browser.
9.
Test accessibility and functionality of Enterprise eCOPS application
from all the Desktops.
10.
Ensuring
that
all
required
systems
are
supplied,
installed,
configured, tested and commissioned and declaring the site to be
operational.
11.
Installation of LAN cabling including fixing of information outlets
(I/Os).
In terms of procuring, installing and commissioning of the CCTNS infrastructure
required at each of the locations statewide, the following shall also be the
responsibilities of the SI:
a)
The selected SI shall be responsible for delivering the equipment to all the
respective locations.
b)
SI shall be responsible for keeping the site neat and clean during
the implementation and O & M Phase.
c)
The SI shall be responsible for all the installation materials/
accessories/ consumables (e.g. screws, clamps, fasteners, ties
anchors, supports, grounding strips, wires etc.) deemed necessary
for the installation and commissioning of all the systems, free of
cost.
d)
The SI shall prepare and submit a state-wide delivery report
including details of components supplied in each office. The delivery
Volume-I – Techno-Funcational Requirements
Page 117 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
report would be validated and sign-off the ApeCOPS / Project Nodal
Officer assisted by SPMU/ State Mission Team.
e)
SI shall be responsible for providing all the necessary support for
undertaking the exercise of acceptance testing for IT Infrastructure
provided at all the locations. Any equipment(s) found unacceptable
by Andhra Pradesh Police during acceptance testing shall be
replaced by new acceptable equipment(s) at no additional cost to
Andhra Pradesh Police.
f)
SI shall be responsible for providing the entire aforementioned
infrastructure with a warranty and AMC as mentioned in "Scope of
Services - Post implementation". The entire system software
product provided as part of this project shall have full use perpetual
enterprise edition licenses in the name of Andhra Pradesh Police.
The details of items required for client site infrastructure are given in
Annexure-13 in this Volume-I. AP Police has supplied certain number of IT
infrastructure at Police Stations and Higher Offices of Hyderabad & Cyberabad
Commissionerates. The details of supplied items are attached at Annexure-14.
The list of balance items to be installed at Hyderabad and Cyberabad
Commissionerates by the SI is attached at Annexure-13.
List of locations where client infrastructure is to be installed is given below.
S. No.
Police Units
Indicative
Numbers
1253
1.
Police Stations (Non-CIPA)
2.
Police Stations (CIPA Phase-I)
104
3.
Police Stations (CIPA Phase-II)6
143
4.
5.
Police Stations
(under CIPA district but no hardware supplied)
Circle Offices
376
6.
SDPO/ACP/DSP
205
7.
Commissionerates
22
4
6
Under CIPA Phase-II certain items were already supplied. The locations where items
now required to be installed by SI are given at Annexure-10.
Volume-I – Techno-Funcational Requirements
Page 118 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
8.
Districts
9.
Government Railway Districts
10.
11.
Ranges/DIGs Offices
(Including Railways & Marine DIG)
Regions
12.
Police Headquarters
1
13.
State Crime Record Bureau (SCRB)
1
14.
Forensic Science Lab (State Level)
1
15.
Finger Print Bureau (State Level)
1
16.
Police Control Room (State & District level)
5.3.6
26
3
11
4
51
Network Connectivity for PS and Higher Offices
The Networking solution of CCTNS project shall be based on a Hybrid Network
Model which will consist of State Wide Area Network (SWAN) operated by AP
State under the SWAN scheme and Data network operated by Bharat Sanchar
Nigam Limited (BSNL) which consists of point to point leased lines, VPNoBB,
WiMax, VSAT and MPLS technologies.
BSNL shall be providing the Networking & Connectivity services along with
Operations & Maintenance for all the locations implemented by BSNL in AP State.
BSNL shall also provide connectivity on MPLS VPN network for aggregated
bandwidth at AP SDC (State Data Center) for the locations connected on
VPNoBB, WiMax and VSAT network and also provide connectivity for SDCs (State
Data Centre) at the State Headquarters (SHQs) to the National Data Centre
(NDC) of NCRB.
Further, BSNL shall provide MPLS VPN network for connecting SDC and Disaster
Recovery Centre (DRC) of the AP State. AP State is in the process of finalizing
the DRC site and the same will be intimated to the SI. SI will be responsible to
liaison with BSNL for provisioning, installing, testing and commissioning the
connectivity between DC & DRC and NCRB.
Volume-I – Techno-Funcational Requirements
Page 119 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The SI shall arrange for the last mile connectivity to the Police Stations, District
Training Centers, Range Offices, Region Offices, Circle Offices, SDPOs, etc.,
wherever required as per the criteria given below.
Network Connectivity Criteria
 Connectivity from SWAN PoP

Sites co-located with the SWAN PoP

Sites within 7 Km from nearest SWAN PoP
 VPNoBB Connectivity

Sites more than 7 Km from SWAN PoP

DSLAM availability in that exchange
 WiMax Connectivity

SWAN and VPNoBB not available/feasible
 VSAT Connectivity

SWAN and VPNoBB/WiMax not available/feasible
 MPLS VPN Connectivity

Aggregated MPLS bandwidth at PHQ/SDC for VPNoBB, WiMax and
VSAT links

MPLS Bandwidth for connecting the SDC with NDC
Volume-I – Techno-Funcational Requirements
Page 120 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
CCTNS Network Connectivity: At Central Level
(indicative)
NOTE:- Each SHQ can transfer data to NDC or to other SHQ through
“National VPN”. SHQ will also be a member of its “State VPN” for getting
aggregated data from sites with VPNoBB/WiMax/VSAT.
CCTNS Network Connectivity: At State Level (indicative)
Volume-I – Techno-Funcational Requirements
Page 121 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
BSNL’s Scope of Work

Provisioning of point to point leased line (P2P LL) for sites within 7 Km from
nearest SWAN PoP.

Provisioning of links for WAN connectivity on VPNoBB, WiMax or VSAT for
sites more than 7 Km from nearest SWAN PoP.

Provisioning of routers and modems for sites connected on SWAN.

Provisioning of aggregated bandwidth on MPLS at SDC for sites on VPNoBB,
WiMax and VSAT.

Provisioning of MPLS Connectivity at NDC, SDC and DRC.

Maintain the network and hardware supplied for minimum period of three (3)
years.
Connectivity Uptime Matrix
Priority
Level
1
Connectivity Type
LAN Connectivity
(Sites co-located within SWAN PoP)
2
3
4
5
6
Point to point leased line (Sites
within 7km for nearest SWAN PoP)
Bandwidth
Uptime
LAN connectivity to be
provided by State
As per SWAN
2 Mbps
As
per
SWAN:
99% on MLLN
VPNoBB for sites more than 7km
from SWAN PoP
WiMax (Sites non feasible on
SWAN & VPNoBB)
VSAT
512Kbps (Max)
92% on NonMLLN
97%
512Kbps (Max)
96%
CAR: 64Kbps
96%
(Sites not feasible on SWAN,
VPNoBB or WiMax)
Aggregated bandwidth from SWAN
NOC to SDC
MAR: 512Kbps
LAN connectivity to be
provided
by
SWAN
NOC/State SI
As per SWAN
Aggregated MPLS Bandwidth from
BSNL to SDC
(Sites on VPNoBB, WiMax and
VSAT)
2 -45 Mbps
99%
MPLS Connectivity between each
State/UT SDC and DR site
MPLS Connectivity between NDC
and State’s/UT’s SDC
2 – 8 Mbps
99%
20 – 45 Mbps at NDC
99%
(Sites on SWAN connectivity)
7
8
9
Volume-I – Techno-Funcational Requirements
(Proposed, may vary
during implementation)
Page 122 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
SI’s Scope for Network Connectivity7
 Co-ordination with the BSNL’s nominated official for
•
Installation, Configuration, Testing and Commissioning of
 SWAN P2P LL, VPNoBB, WiMax, VSAT and MPLS links.
 Aggregated MPLS Connectivity for sites on VPNoBB, WiMax and
VSAT connectivity at SDC
•
SLA Monitoring, Fault Reporting & Troubleshooting of the links as per
BSNL offered SLA.
•
Upgradation / relocation of bandwidth at all location under the CCTNS
project as and when required by APeCOPS.
•
Shifting of aggregate bandwidth links from existing Data Centre to SDC
as and when required.
•
Connectivity between SDC & DR site and NCRB.
 Co-ordination with the SWAN Operator for
•
Installation, Configuration, testing and commissioning of
 WAN connectivity from SWAN NOC to the SDC.
 LAN connectivity for sites co-located at SWAN PoP.
•
SLA Monitoring, Fault Reporting & Troubleshooting of the LAN links as
per SWAN SLA
 Co-ordination with State CCTNS Nodal Agency
•
Finalizing Police Stations / Higher Offices lists for above connectivity
options
•
Issuing commissioning report for demand note/payment clearance.
•
Reporting SLA, link status update
•
Any other issues
7
SI will have to undertake the same scope of work for any other service provider in the
State of Andhra Pradesh whenever required by APeCOPS.
Volume-I – Techno-Funcational Requirements
Page 123 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
It may be noted that the process of signing an agreement with BSNL is under
progress at the level of MHA/NCRB for the CCTNS Project and detailed guidelines
on implementation of networking and connectivity will be provided to SI at later
stage.
At present all locations of AP Police are connected except for the locations listed
in Annexure-19. SI has to liaise with BSNL to provide the necessary
connectivity to the same.
5.3.7
IT Infrastructure at the Data Center and Disaster Recovery
Center
Data Centre
Currently, AP State Data Center (SDC) is under implementation at Manikonda
Village in Hyderabad and is expected to be operational in the near future. In
case the SDC is not operational by the time the SI is ready with deployment and
roll-out of Enterprise eCOPS / CCTNS solution, SI can host the servers along
with other equipments at the existing AP Police Data Center at PCS&S premises.
Once the SDC is operational, APeCOPS shall notify the SI to move all the
equipment to SDC and make the system fully operational as per the
requirements in this RFP without any additional cost to the APeCOPS.
Presently, AP Police has a Data Centre located at 4th Floor, Police Headquarters,
Lakdi-ka-pul, Hyderabad. The Data Centre hosts all the applications and stores
all the application’s associated data. This Data Centre also supports the existing
WAN infrastructure at the State level and LAN infrastructure at State Police
Headquarters (DGP Headquarters).
The SI shall be responsible to procure and commission all the necessary
underlying solution components, required software and infrastructure at the
State Data Centre and Disaster Recovery Centre, deploy the Enterprise eCOPS,
additional modules developed and integrate with CAS (Centre) and External
Agencies as provided in the functional scope.
The
SI
shall
be
completely
responsible
for
the
sourcing,
installation,
commissioning, testing and certification of the necessary software licenses and
infrastructure required to deploy the Enterprise eCOPS solution at the State Data
Centre and at the Disaster Recovery Centre (DRC).
Volume-I – Techno-Funcational Requirements
Page 124 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
SI shall ensure that support and maintenance, performance and up-time levels
are compliant with SLAs. SI shall coordinate with SDC in isolating the issues (if
any) regarding infrastructure provided by SDC and ensuring that they are
escalated to concerned parties so that they are resolved in timely manner.
To ensure that redundancy requirements are met, SI shall ensure that
infrastructure procured by the SI has redundancy built in. The following is the
discpritive model diagram and details so that redundancy requirements for the
common Data Center infrastructure can be addressed:
Volume-I – Techno-Funcational Requirements
Page 125 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Descriptive Model
Internet Cloud
Router
Web and Email
Gateway
Leased
Line
WAN
Router
Storage Array
PRI
DMZ
External
Firewalls
Internal
Firewalls
IPS
FCoE
10 Gbps
Ethernet
Unified
Fabric
Core Switch
Local LAN
Application
Acceleration
Server
Blade Servers
The following are additional guidelines to be adhered to while arriving at the
solution:
1. The System integrator should carry out a detailed study of the existing
applications and infrastructure at the State Data Centre.
2. The overall design should be preferably implemented using required
minimum components in the Data Center thereby reducing the capital and
operational expenditure. However, there should not be any compromise
on performance, high availability and scalability.
Volume-I – Techno-Funcational Requirements
Page 126 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
3. The solution should be based on latest technologies to ensure longevity of
the solution and also take advantage of innovations to reduce the
operational expenditure.
4. The
infrastructure
should
be
optimized
for
virtualization
and
the
components should support virtualization.
5. The solution should preferably incorporate simplified management and
should enable fast deployment of resources. The management interfaces
required to manage the systems, storage and network infrastructure
should be kept to minimum. It should provide profile based management
for dynamic provisioning of resources.
6. The solution should aim at provisioning of equipmet at the Data Centre
keeping interoperability in mind.
7. The existing equipment should be reused to the best possible extent
either at Datacenter or at Disaster Recovery Center so as to protect the
investments made till date by the Government. The System Integrator
should redeploy the existing equipment in an appropriate manner and also
ensure that the equipment that is not yet declared end-of-life by the
respective OEM is supported for at least next five years. A letter from the
respective OEM to this effect supporting the System Integrator should
preferably be provided.
8. The
proposed
equipment
should
be
compatible
with
the
existing
equipment and the equipment at the State Data Center.
9. The SI shall be responsible for sizing the hardware to support the
scalability and performance requirements of the solution. The SI shall
ensure that the servers and storage are sized adequately that is required
to meet the service levels mentioned in the RFP and requirements of AP
Police.
SI shall study the existing storage solution implemented in the AP Police Data
Center and shall seek to maximally utilize the same equipment in DR site by
upgrading suitably as per the requirement. The solution should be secured,
scalable and should support high availability with no distance limitation.
Volume-I – Techno-Funcational Requirements
Page 127 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The solution should preferably provide integrated data protection for copying
data to the DR site and should maintain synchronous data mirroring in
heterogeneous environment enabling recovery with zero data loss.
SI shall provide a Bill of Material (BoM) that specifies all the hardware, software
and any additional networking components of solution for the State Data Centre
and DRC, in detail so as to facilitate sizing of common Data Centre and DRC
infrastructure such as Racks, Power and Cooling, Bandwidth among other
components by SDC.
The State will provide the premises for State Data Centre (SDC) and Disaster
Recovery Centre (DRC) for hosting the solution.
In case of any delay in
availability of SDC infrastructure the DC equipments shall be installed at the
State Police HQs and later shifted to SDC by SI at no additional cost to AP Police.
SI shall ensure that effective Remote Management features exist in solution so
that issues can be addressed by the SI in a timely and effective manner and
frequent visits to Data Centre / DRC can be avoided.
After commissioning and testing of the entire system at the State Data Center /
DRC, the SI shall support the State in getting the system certified by a 3rd party
agency identified by the State.
The SI shall provide a technical team to monitor / supervise / trouble shoot
the day-to-day issues relating to hardware / Software / Networking and a DBA
on 24 X 7 basis at identified location of NOC / Data Center.
The following common Data Centre services will be available to the SI through
the Data Centre Operator / Data Centre Service Provider (DCO):
1.
Rack
2.
Power and Cooling
3.
UPS, DG set power backup
4.
Bandwidth and Connectivity
5.
LAN
6.
VPN
7.
Firewall
Volume-I – Techno-Funcational Requirements
Page 128 of 427
Crime & Criminal Tracking Network and Systems Project
8.
Intrusion Protection System
9.
Fire prevention
AP Police
10. Physical security surveillance
11. Network Operation Centre
12. Common Data Centre facility Maintenance and Support
The SI is responsible for the following but not limited to at the Data Centre /
DRC:
1.
Servers (Web, Application, Database, Backup, Antivirus, EMS, etc.)
2.
Enterprise Management System (EMS)
3.
Antivirus Software
4.
SAN Storage
5.
SAN Switches
6.
Tape Library
7.
Networking equipments
8.
All necessary software components including but not limited to
Operating
System,
Backup
Software,
and
SAN
Storage
Management Software
All Operating Systems, database and other software licenses for DC & DR shall
be genuine, perpetual, full use and should provide patches, bug fixes, security
patches and updates directly from the respective developer / manufacturer
during the contract period.
The proposed system software must provide indemnification and must cover
patent claims, copyright, claims, legal fee and damages claim. System
Integrator / or developer / manufacturer must protect the department from all
such legal cost that may arise out of any claim by a third party alleging
intellectual property infringement i.e. related to the software.
SI shall develop / procure and deploy an EMS tool that monitors / manages the
entire
enterprise
wide
application,
infrastructure
and
network
related
components. The SI shall also deploy a backup software to periodically backup
all data and software.
Volume-I – Techno-Funcational Requirements
Page 129 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The indicative specifications for various servers, storage, switches, routers,
firewall, IPS and networking components etc., are provided at Annexure-15 in
this Volume-I. An indicative Bill of Materials is provided at Annexure-16 in this
Volume-I.
5.3.8 Data Digitization & Data Migration
Data Migration
In order to achieve the intended objectives of CCTNS such as Providing
Enhanced Tools for Law & Order Maintenance, Investigation, Crime Prevention,
and Traffic Management, Increase Operational Efficiency, and Creating a
Platform for Sharing Crime and Criminal data across the Country, it is critical
that the data that is currently available in various case files and registers
maintained in the Police Stations be migrated and captured as structured /
parameterized data within the application.
The structured legacy data in the application in a format amenable for easier
search and analysis will provide value to the end-users for conducting efficient
searches, statistical analysis and generating comparative statements and other
mandatory / ad-hoc returns and reports. Eventually, the crime/criminal related
physical registers at the Police Stations and Higher Offices will be phased out
and the legacy data available in the system will serve as the one-stop repository
of crime and criminal information across the State. This will also enable the
required returns reports (regular and ad-hoc), one of the most time consuming
activities at the Police Stations to be generated at the Higher Offices where the
report is required thereby eliminating the need for collection and collation of
data at multiple offices.
Migrating the data from the other systems/manual operations to the new system
will include identification of data migration requirements, collection and
migration of user data, collection and migration of master data, closing or
migration of open transactions, collection and migration of documentary
information, and migration of data from the legacy systems.
Volume-I – Techno-Funcational Requirements
Page 130 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The SI shall perform the data digitization & migration from manual and/or the
existing systems to the new system. The Data digitization & migration to be
performed by the SI shall be preceded by an appropriate data migration need
assessment including data quality assessment.
The Data migration strategy and methodology shall be prepared by SI and
approved by APeCOPS. Though APeCOPS will provide formal approval for the
Data Migration Strategy, it is the ultimate responsibility of SI to ensure that all
the data sets which are required for successful operation of the agreed user
requirements are digitized or migrated. Based on the assessment SI will have to
build the appropriate data migration utility.
Any corrections identified by APeCOPS or any of its appointed agencies during
Data Quality Assessment and Review, in the data digitized/ migrated by SI, it
shall be addressed by SI at no additional cost to APeCOPS. As far as the legacy
data is concerned, they are either available as structured data in the IT systems
that are currently used by Andhra Pradesh Police for related work or in the form
of paper documents (Cases files and various registers maintained at Police
Station).
Data Migration Requirements
1. Since there could be structural differences in the data as stored
currently from the new system there should be a mapping done
between the source and target data models that should be approved
by APeCOPS.
2. Carry out the migration of legacy electronic data by using data
migration utility.
3. Carry out the migration of the data available in the existing registers,
reports, case files, etc. (Physical Copies) by data digitization.
4. Scan images and pictures within the case file in color and store them in
the digital format.
Volume-I – Techno-Funcational Requirements
Page 131 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5. Provide checklists from the migrated data to APeCOPS for verification,
including number of records, validations (where possible), other
controls / hash totals highlighting errors, abnormalities and deviations.
6. Incorporate corrections for the errors discovered during verification
process, as proposed.
7. Get final sign off from the State Nodal Officer/ Empowered Committee
for migrated / digitized data
8. At the end of migration, all the data for old cases and registers must
be available in the new system
Scope of Data Migration
SI would be required to assess the data migration requirements and develop a
utility to meet the requirements of Andhra Pradesh Police, with respect to data
migration at no additional cost to the Andhra Pradesh Police Department. It is
important to mention that SI shall be responsible for the quality of data
migrated from existing systems and should meet the expectations of Andhra
Pradesh Police. SI will be required to provide support for acceptance testing of
data migrated to the new system and shall carryout all the changes, proposed as
feedback after acceptance testing with no additional cost to the Andhra Pradesh
Police Department.
Police Units also captures data relating to crime and criminals in various
applications deployed with Andhra Pradesh Police. The approximate data that
needs to be migrated to Enterprise eCOPS is tabulated below:
S. No.
Name of the Application
1.
CCIS Data
2.
CIPA Data from Police Stations
Prakasham, Nizamabad & Nalgonda
3.
eCOPS existing data
4.
Criminal Information System (CIS)
Volume-I – Techno-Funcational Requirements
Number of Records
for migration
(indicative)
13,00,000
of
Guntur,
1,15,476
14,53,585
1,21,547
Page 132 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
S. No.
Name of the Application
Number of Records
for migration
(indicative)
1,00,690
5.
POLIS
6.
Gang Files
680
7.
Cases registered by CID
400
Note: It may be noted that the above figures in the table are indicative and
exact details would emerge after detailed study is conducted by SI as part of this
RFP. Further, SI would also be required to carry out the data reconciliation and
de-duplication as part of the data migration which will be a major activity in this
case.
Recommended Methodology of Data Migration
Data migration methodology will comprise the following steps, explained as
below. However, this is just a guideline for data migration effort and the SI will
be required to devise his own detailed methodology and get it approved by State
Project Nodal Officer from Andhra Pradesh Police.
1. Analysis
Analysis of the legacy data and its creation, conversion, migration and transfer
to the proposed new data base schema will be started during the scoping phase
and shall take a parallel path during the design and development phase of the
application. It will cover the following steps:
a)
Analyze the existing procedures, policies, formats of data in lieu of
the new proposed system to understand the amount of the data and
the applicability in CCTNS
b)
Write a specification to create, transfer and migrate the data set
c)
Document all exceptions, complex scenarios of the data
d)
This phase will generate the specification for Data Take–On routines
2. Transformation
Transformation phase can be commenced after integration testing phase. It will
entail the following steps: All the steps to be undertaken as part of data
Volume-I – Techno-Funcational Requirements
Page 133 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
migration strategy shall be exercised in consultation with representatives from
Andhra Pradesh Police (State Mission Teams)
a)
Identify the fields, columns to be added/deleted from the existing
system
b)
Identify the default values to be populated for all ‘not null’ columns
c)
Develop routines to create (Entry if any by data entry operators),
migrate, convert the data from hard copies, old database (if any),
computer records to the new database
d)
Develop test programs to check the migrated data from old database
to the new database
e)
Test the migration programs using the snapshot of the production
data
f)
Tune the migration programs & iterate the test cycle
g)
Validate migrated data using the application by running all the test
cases.
h)
SI shall be required to adopt a comprehensive methodology for Data
verification / validation. An indicative methodology is provided in
subsequent paragraphs however SI will be required to improve upon
the methodology and get the final methodology approved from
Andhra Pradesh Police.
i)
Test the success of the data take-on by doing system test. It is
important to mention that correctness of data digitized and migrated
is of the utmost importance to Andhra Pradesh Police, therefore SI is
required to follow the SLAs specifically defined for Data Digitization
& Data Migration.
3. Data Take–On
Take–On phase will be initiated when the proposed solution is ready to be
deployed at Pilot phase. It will entail the following steps:
a)
Schedule data transfer of the computerized data that has been
newly created by the data entry operators based on the hard copy
records.
Volume-I – Techno-Funcational Requirements
Page 134 of 427
Crime & Criminal Tracking Network and Systems Project
b)
AP Police
Schedule data transfer of the existing digital data in the proposed
new format
c)
Migrate the data from an old system (legacy) to the envisaged
database
d)
Test on the staging servers after the data take-on with testing
routines
e)
Migrate from staging servers to production servers
f)
Deploy and rollout the system as per the project plan
Note:
In case at Pilot phase implementation data is found to be erroneous / non
acceptable in nature, SI will be required to make necessary changes /
modifications in the data at no additional cost to the Andhra Pradesh Police
Department
Additional Guidelines for Data Migration
1.
SI shall migrate/convert/digitize the data at the implementation sites
of Andhra Pradesh Police.
2.
SI shall formulate the “Data Migration Strategy document” which will
also include quality assurance mechanism. This will be reviewed and
signed–off by Andhra Pradesh Police prior to commencement of data
migration.
3.
SI shall incorporate all comments and suggestions of Andhra Pradesh
Police in the Data Migration Strategy and process documents before
obtaining sign–off from Andhra Pradesh State.
4.
SI shall perform mock data migration tests to validate the conversion
programs.
5.
SI shall ensure complete data cleaning and validation for all data
migrated from the legacy systems to the new application.
Volume-I – Techno-Funcational Requirements
Page 135 of 427
Crime & Criminal Tracking Network and Systems Project
6.
AP Police
SI shall validate the data before uploading the same to the
production environment.
7.
SI shall generate appropriate control reports before and after
migration to ensure accuracy and completeness of the data as per
approved data verification/ validation strategy.
8.
SI shall convey to Andhra Pradesh Police in advance all the
mandatory data fields required for functioning of the proposed
solution and which are not available in the legacy systems and are
required to be obtained by Andhra Pradesh Police.
9.
In the event Andhra Pradesh Police is unable to obtain all the
mandatory fields as conveyed by SI, SI shall suggest the most
suitable workaround to Andhra Pradesh State. SI shall document the
suggested workaround and sign-off will be obtained from Andhra
Pradesh Police for the suggested workaround. SI shall implement the
suitable workaround for Andhra Pradesh Police at no additional cost
to the department.
10. SI will be responsible for developing data entry programs /
applications that will be required for the purpose of data digitization
in order to capture data available with Andhra Pradesh Police in non
– electronic/ manual format.
11. SI shall support in conducting the acceptance testing and verifying
the completeness and accuracy of the data migrated from the legacy
systems to the proposed solution.
12. Andhra Pradesh Police may, at its will, verify the test results provided
by SI.
Data Digitization
In addition to the data migration as above, SI would also digitize the historical
data (covering the last 10 years).The SI has to start the digitization of historical
Volume-I – Techno-Funcational Requirements
Page 136 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
data during the Pilot Phase itself. The historical data to be digitized would include
crime (case / incident) data, criminal’s data, the data from 7IIFs and relevant
historical information parameters / data used to generate registers and reports.
The unit of data digitization shall be one case file. Each case file shall consist of
information pertaining to all 7IIFs, information parameters relevant generate
specific reports from that particular case file.
Since 1st Jan 2009, all the FIRs in Andhra Pradesh State are being registered
online in the eCOPS system. Therefore, the FIR form is already available in the
system. However, the other IIFs pertaining to a case file (i.e. CDF, PSS, ASC
etc) may not be available in the system. Hence, SI will be required to digitize the
remaining IIFs. Therefore, for a given case file, the SI may have to do part data
migration and part digitization. The district wise details of the records available
in the system has been provided at Annexure-20 of this Volume-I.
The data digitization strategy and methodology shall be prepared by SI and
approved by APeCOPS. Though APeCOPS shall provide formal approval for the
data digitization strategy, it is the ultimate responsibility of SI to ensure that all
the data sets which are required for successful operation of the agreed user
requirements are digitized or migrated. Based on the assessment, SI will have to
build the appropriate data digitization utility.
SI should note that
 The data digitization / migration work will be done at a place designated by
the AP Police
 SI shall provide / establish the entire infrastructure necessary for carrying
out the data digitization at the selected place.
 SI shall report the daily progress of the digitization work to the in charge
Officer of the respective Police Districts / Commissionerates.
 After data digitization by the SI, it shall be verified and validated. Any
corrections to be made after verification and validation shall be done by the
SI / Service provider free of charge.
 After successful completion of the data digitization, it will be certified by the
District Mission Team of the respective Districts / Commissionerates.
 In view of the data security / confidentiality, SI should take backup of the
data entered at the end of the day on appropriate backup device / media.
Volume-I – Techno-Funcational Requirements
Page 137 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The backup data must be kept in the custody of AP Police at the respective
Districts / Commissionerates.
 The physical case files of data from the respective Police Stations would be
handed over to the authorized representative of SI. After completion of the
data entry the SI shall return the case files / registers to the concerned Police
Stations.
 SI shall ensure that the physical records are not altered or tampered in any
manner when documents / registers are under their possession.
 Data made available to the SI should be kept confidential and should not be
taken outside the premises of AP Police.
 SI shall be responsible for completion of work within stipulated days and also
responsible for provision of necessary manpower accordingly.
The scope of data digitization is as below.
S. No Record Type
1.
2.
3.
No. of Records
(indicative)
Case files (including all 7 IIF from 1999 till 2008)
13,89,615
st
Case files (from 1 Jan 2009 to till 26/03/2011)
Category 1 (6 IIFs to be digitized)
256176
Category 2 (5 IIFs to be digitized)
128088
Category 3 (3 IIFs to be digitized)
163668
Category 4 (4 IIFs to be digitized)
71160
Category 5 (6 IIFs to be digitized)
92508
Rowdy Sheets / KD Sheets / Suspect Sheets etc
(Details are attached at Annexure-20)
42,020
Recommended Methodology of Data Verification
The most important aspect of data migration /digitization is the proper data
verification. The SI shall support the Andhra Pradesh Police Department in
carrying out the data verification in a time frame and evolve a mechanism for
data validation at various levels.
Indicative verification strategy is given below. However, SI may propose any
other strategy in its proposal.

The manually processed 7 IIFs / Case Files / Police Registers for a particular
case would be given to the SI and will be checked for data completeness and
Volume-I – Techno-Funcational Requirements
Page 138 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
consistency (lack of blank fields, correct data type per field, spellings etc.)
by the SI.

Once the data is entered, digitized IIF forms (1 to 7) / reports shall then be
checked / verified from the System for the particular case and shall be
compared with the manually processed Case File. In case of data migration,
the 7IIF forms will be checked against the report generated from eCOPS
system (once the Enterprise eCOPS is operational then this checking /report
generation will be done from the Enterprise eCOPS) for any particular case.
Errors detected at this stage shall be corrected by SI at no additional cost to
the Andhra Pradesh Police Department.

Corrected System generated Case File and it’s data will then be matched for
verification against the existing manual records/ digitized records in eCOPS
(or Enterprise eCOPS as the case may be) application in Police Station.
Further, system generated Case File will go through various levels of
verification, starting from the Police Station to District level, District to Range
and State level.
A suggested scheme for the number of record verification is given below:
S.No Verification
check
Stage
Responsibility
for checking
1
Data consistency
check for
manually
processed/ CIPA
IIF forms/ Case
File
/Police
Registers/ Rowdy,
KD & Suspects
sheets etc
Before
generating
Case Files
from
system
or
SI
or
its SI
appointed
appointed
agency
(Date agency.
entry
agency)
supported
by
Police
Station
staff.
However
the responsibility
lies with SI only.
its e.g.
empty fields,
spelling
mistakes,
wrong/
improper
data
2
System
generated 7 IIF
Forms/
Case
File etc records
After data
entry/ data
migration
into
new
system
Police
Station SI
or
SHO
/Station appointed
Writer
and agency.
SPMC/ SPMU
its 100%
records
checking
of
respective
Police
Stations
3
System
generated 7 IIF
Forms/
Case
File etc records
After data District
DSP SI
or
entry/ data supported
by appointed
migration
SPMC/ SPMU
agency.
into
new
system
its 35% records
of
each
Police Station
under
his
jurisdiction
4
System
generated
7
After data District
IIF entry/ data supported
Volume-I – Techno-Funcational Requirements
Responsibility
for correction
SP SI
or
by appointed
Remarks
its 20% records
of
each
Page 139 of 427
Crime & Criminal Tracking Network and Systems Project
S.No Verification
check
Stage
Responsibility
for checking
Forms/ Case File migration
SPMC/ SPMU
etc records
into
new
system
5
System
After data
generated 7 IIF entry/ data
Forms/ Case File migration
etc records
into
new
system
AP Police
Responsibility
for correction
Remarks
agency.
Police Station
under
his
jurisdiction
State
CCTNS SI
or
Nodal
Officer appointed
supported
by agency
SPMC/ SPMU
its 1%
records
all
SI shall be required to arrange a workshop free of cost where physical records
can be brought and data verification as mentioned above can be undertaken by
the District Superintendent of Police or Andhra Pradesh State Nodal Officer,
against the system generated records /data (case files). SI shall formally inform
CCTNS Project Nodal Officer in writing well in advance (15 days before) for
conducting data verification workshop. SI shall also be responsible for
incorporating and implementing changes as decided by the verifying authority in
the workshop at no additional cost to the Andhra Pradesh Police Department.
These workshops shall work as User Acceptance Testing for Data Migration and
Data Digitization. SI is required to keep a record of the workshops conducted,
suggested changes by the verifying authority and proof of incorporating
suggested changes. However, overall System Acceptance testing shall be
different from this testing and SI shall provide all the support required for
ensuring quality of data entry / data digitization / data migration, wherever
required.
It is possible that certain Police transactions takes place in a particular case,
while the data digitization is in progress for the same case. Hence, there should
be some method for incorporating these transactions during the digitization
process. Correction facilities available in the software should be monitored to
detect and discourage it’s misuse.
Once this process is complete, the corrected data has to be re-entered in the
system and the records for which disputes have not been resolved will be
flagged in the system. However, SI shall seek approval for flagging such data
and point out the same during workshops. In case approval is not provided by
Andhra Pradesh Police on the unresolved data entry, the same shall be counted
for penalty calculations.
Volume-I – Techno-Funcational Requirements
Page 140 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Beyond this exercise, SI shall be responsible for correcting the data entry found
erroneous
by
Andhra
Pradesh
Police
Department
or
its
designated
representatives at no additional cost to Andhra Pradesh Police Department.
Andhra Pradesh Police may at its discretion levy penalties for erroneous data
entry as per penalty terms defined in the Service Level Agreement.
5.3.9 Capacity Building
Capacity Building is a highly critical component of CCTNS / Enterprise eCOPS
project. The objective of Capacity Building (CB) initiatives is to empower the
direct users and other stakeholders of Enterprise eCOPS to optimally use the
same and enhance outcomes in the field of crime investigation, criminal tracking
and other core police functions ensuring a smooth functioning of Enterprise
eCOPS.
The System Integrator would render CB services in areas as per the “bundling”
approach adopted for CCTNS. The SI holds the responsibility for creation of
training material, designing of training programs and their delivery to the target
group. The training programs would cover general/basic computer awareness
programs in addition to CCTNS/Enterprise eCOPSspecific programs in order to
ensure successful adoption of the system at the Police Stations and Higher
Offices level.
The break‐up of the police force in the State is provided below:
Group
Group A ‐Senior Officers of SP rank and above
Group B ‐Officers of ASI rank and above upto the rank of
No. of personnel
180
18497
Addl. SP
Group C ‐Officers of Constable & Head Constable rank
Total
112298
130975
AP Police have taken commendable initiatives in capacity building and have
already conducted intensive training programme for approx 14,000 personnel on
Basic Computer Awareness and Role Based Training for Application
Volume-I – Techno-Funcational Requirements
Page 141 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Users under CCTNS project across the State at different training centres for PCs
/ HCs / HGs and Ministerial staff. The number of personnel in AP Police required
to be trained is indicated below.
Estimate for number of personnel for direct training
Training Program
Group A
Group B
Group C
%
covered
Awareness
and
sensitization of benefits of
IT
Basic Computer Awareness
& Role based training for
application users
Trainers Training
Administration & Support
training
Actual %
Actual
No.
covered No.
100%
180
100%
0%
180
0
0%
0
5%
925
80% 14798
0.10%
18
0%
0
%
Actual
covered No.
1%
1123
40% 44919
0.25%
281
3%
3369
The estimated no of AP Police personnel to be trained, after subtracting the
already trained personnel, is given in the table below:
Type of Training
Awareness and sensitization of benefits of ICT
Basic Computer Awareness & Role based training for
application users
Trainers Training
System Administration & Support Training
Advance training for special apps: GIS,
Analytics, Data Centre, DBA, Networking etc
ERP,
Crime
No of Personnel
to be trained
2228
45897
299
3369
100
Since AP Police is continuing to impart training to its personnel on regular basis
the above numbers may change in future. Following is an indicative training plan
for members of State Police Department based on the nature of their
responsibilities:
S.No.
Level
1.
Group A
Type
of Training Content
Training
Awareness and
 Principals of e-Governance
Sensitization of
 Leadership and team building skills
benefits of ICT
 Technology update
 Skills
in
Troubleshooting
vis-à-vis
application,
standard
software
and
networking (for those with the aptitude
and/or prior training)
Volume-I – Techno-Funcational Requirements
Page 142 of 427
Crime & Criminal Tracking Network and Systems Project
S.No.
Level
2.
Group B
3.
Group C
4.
New
Recruits
5.
Special
Group
AP Police
Type
of Training Content
Training
Basic Computer
 Fundamentals of computer usage
Awareness
 Office Suite
 Analytical & Search Capabilities
Basic Computer
 Fundamentals of computer usage
Awareness
 Office Suite
 Analytical & Search Capabilities
Role
based This module is required to train the Officers at
training
on various levels in operating proposed CCTNS
CCTNS
application. The topics under the scope of this
application
training would cover mainly the post‐operation
of CCTNS/ Enterprise eCOPS. The training is to
be provided to the police personnel depending
upon their role and responsibilities in the
service workflow. Training would include
mechanism
for
demonstration,
practical
exercises and evaluation of trainees. During
this training, the trainees could also be asked
to carry out the routine functions using the
software.
Basic Computer
 Fundamentals of computer usage
Awareness
 Office Suite
 Analytical & Search Capabilities
Role
based This module is required to train the Officers at
training
on various levels in operating the proposed/CCTNS
CCTNS
application. The topics under the scope of this
application
training would cover mainly the operation postimplementation of the Application. The training
is to be provided to the police personnel
depending upon their role and responsibilities
in the service workflow. Training would include
mechanism
for
demonstration,
practical
exercises and evaluation of trainees. During
this training, the trainees could also be asked
to carry out the routine functions using the
software.
Awareness and
 Principals of e-Governance
Sensitization of
 Leadership and team building skills
benefits of ICT
 Technology update
 Skills
in
Troubleshooting
vis-à-vis
application,
standard
software
and
networking (for those with the aptitude
and/or prior training)
Basic Computer
 Fundamentals of computer usage
Awareness
 Office Suite
 Analytical & Search Capabilities
Specialised
Specialized
training
on
Database
Training
on Administration, Network admin, advanced
application
applications to a group of experienced and
software
skilled personnel of PCS&S and at HQ, Districts
/ Commissionerates level for IT support for the
Volume-I – Techno-Funcational Requirements
Page 143 of 427
Crime & Criminal Tracking Network and Systems Project
S.No.
Level
Type
Training
AP Police
of Training Content
proposed systems.
It is proposed to train around 100 police
personnel.
Identification of Trainers (Internal)
Although Andhra Pradesh Police has provided / providing training to its
personnel, still a lot needs to be done in training for successful implementation
of CCTNS / Enterprise eCOPS Project. Andhra Pradesh Police will identify the
qualified trainers with relevant IT experience and training competency in each
District / Commissionerate.
SI shall be responsible for training them and
building their capacity for all the other IT initiatives of Andhra Pradesh Police.
These Trainers shall be responsible for implementing the Capacity Building
interventions beyond the scope of the System Integrator. SI shall be responsible
for developing, designing and printing of the content, training material for such
trainings and carryout these trainings in all the Districts / Commissionerates.
The developed content for these trainings shall be validated and approved by
Andhra Pradesh Police. SI shall be provided with the training premises by the
Andhra Pradesh Police, however all the arrangements required for training shall
be made by SI.
To measure the effectiveness of the training, SI shall be responsible for
preparing the set of questions, i.e. a question /answer bank (Min 1200
questions/answers) from which random questions would be selected for test of
the trainees, Andhra Pradesh Police or its nominated agencies/ representatives
shall validate and approve the question bank.
Identification of Trainers (Police Training Colleges)
Andhra Pradesh Police will identify qualified Trainers with relevant IT experience
and training competency within each of the Andhra Pradesh Police Academy,
Police Training College, District Training Centers, City Training Centers, Police
Communication Training Center, SCRB Training Center and PCS&S Training
Center in the State, who will be directly trained by the System Integrator. These
trainers shall be responsible for providing trainings on CCTNS / Enterprise eCOPS
within the training curriculum and impart the training on CCTNS / Enterprise
Volume-I – Techno-Funcational Requirements
Page 144 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
eCOPS to the new recruits and current personnel (refresher training) at the
Police Training Colleges as mentioned above within the state.
Identification of Trainees
Based on the nature of their responsibilities and their requirements from CCTNS,
police personnel can be classified into the following categories for training
purposes:
Group I:
Identify the key Senior Police Officers (ADGP, IG, DIG) responsible
for monitoring Crime, Law and Order, who are directly impacted by the CCTNS /
Enterprise eCOPS with respect to receiving / analyzing the reports through
CCTNS / Enterprise eCOPS.
 Role-based training shall be carried out for these officers at suitable location
in the Andhra Pradesh Police Headquarters by the System Integrator
Group II: Identify the key Police Officers (IG, DIG, SP, DCP, ACP) in
charge of a zone/range/district/sub-division who are directly impacted by the
CCTNS with respect to reviewing
CCTNS,
reviewing
the
the
Police
Station
performance
through
reports generated by the system, carrying out the
required analysis using CCTNS and providing the necessary guidance to the
officers at the cutting edge.
 Role-based training shall be carried out for these officers at suitable location
in Andhra Pradesh State Police Headquarters and respective Districts /
Commissionerates by the System Integrator
Group III: Identify the key Police Officers (SHO, SI, ASI,) in the Police Stations
and Higher Offices who will use CCTNS for Police Station management, filing the
necessary investigation forms, and utilize the basic and advance search features
of CCTNS to facilitate their investigation process.
 In addition to the computer awareness training, role-based training shall be
carried out for these officers at District Training Centers in the respective
Districts/Commissionerates by the System Integrator
 Refresher training can be carried out by the internal trainers who have
already been trained by the System Integrator
Volume-I – Techno-Funcational Requirements
Page 145 of 427
Crime & Criminal Tracking Network and Systems Project
Group IV:
AP Police
Identify at least 3-4 key officers/constables (Station Writers, Court
Duty, Head Constables, Constables) in each of the Police Station and Higher
Office who will use CCTNS for capturing the data/investigation forms, generating
the reports and utilize the basic and advance search features of CCTNS to
service the general service requests and aid in investigation process.
 In addition to the computer awareness training, role-based training will be
carried out for the identified officers at District Training Centers in the
respective Districts/Commissionerates (if any) by the System Integrator
 Refresher training, subsequent training to the remaining officers/constables
in the Police Station and Higher Offices can be carried out by the internal
trainers subsequent to the System Integrator trainings
Group V:
Identify 2 constables for each Circle Office that can provide the
basic computer operation support to the Police Stations within the Circle.
 Technical training will be carried out for the identified constables at
District Training Centers in the respective Districts/Commissionerates by the
System Integrator
The main challenges to be addressed effectively by the SI are the geographically
dispersed trainee base, wide variability in education and computer proficiency
and minimal availability of time. The SI holds the responsibility for creation of a
detailed and effective training strategy, training material (in English and
vernacular language), user groups
and
classifications,
training
plan
and
guidelines, detailed training material, training program designed their delivery
to the target groups in consultation with Andhra Pradesh State.
SI shall be responsible for the following activities as part of the End User and
Train the Trainer Training:
Develop Overall Training Plan
SI shall be responsible for finalizing a detailed Training Plan for the program in
consultation with Andhra Pradesh State Police Department covering the training
strategy, environment, training need analysis and role based training curriculum.
SI shall own the overall Training plan working closely with the Andhra Pradesh
Volume-I – Techno-Funcational Requirements
Page 146 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Police Department Training team. SI shall coordinate overall training effort in
consultation with Andhra Police Department. The Training Plan prepared by SI
shall be validated and approved by Andhra Pradesh Police Department.
Develop District-Wise Training Schedule and Curriculum
SI shall develop and manage the District-Wise training schedule in consultation
with Andhra Pradesh Police Department, aligned with the overall implementation
roadmap of the project and coordinate the same with all parties involved.
Training schedule shall be developed by SI and shall be optimized to reduce
business impact and effective utilization of Training infrastructure and capacities.
The training curriculum for the CCTNS / Enterprise eCOPS training program
should be organized by modules and these should be used to develop the
training materials. The training curriculum outlines the mode of delivery, module
structure and outline, duration and target audience. These sessions should be
conducted such that the users of the application/modules are trained by the time
of application “Go-Live” in the District / Commissionerates with possibly no more
than a week’s gap between completion of training and going live of modules.
Continuous reporting (MIS) and assessment should be an integral function of
training. SI shall also identify the languages to be used by the end-user for
entering data and ensuring multi-language training to the end users as per
requirement. The training schedule and Curriculum prepared by SI shall be
validated and approved by Andhra Pradesh Police Department.
Develop Training Material
Based on their needs and the objectives of CCTNS, training programs could be
organized under the following themes:
1. Basic IT skills and use of computers to creating awareness about the
benefits of ICT and basic computer skills
2. Role-based training on the CCTNS (Enterprise eCOPS) application –
Basic and Advanced. This training should be in a role based,
benchmarked and standardized format, multi-lingual and lead to
learning completion and assessment. It should also allow for selflearning
and
retraining.
Training
Volume-I – Techno-Funcational Requirements
would
include
mechanism
for
Page 147 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
demonstration using audio / video / simulated / demo practice
exercises and evaluation of trainees.
3. “Train the Trainer” programs, where members of the police staff would
be trained to enable them to conduct further training programs, thus
helping build up scalability in the training program and also reducing
the dependency on external vendors for training.
4. System Administrator training: A few members of the police staff with
high aptitude would be trained to act as system administrators and
troubleshooters for CCTNS (Enterprise eCOPS) Solution.
5. Customization of the Training Manuals, User Manuals, Operational and
Maintenance Manuals provided along with the CCTNS CAS Software /
Enterprise eCOPS Software.
6. Design and development of the Training Manuals, User Manuals,
Operational and Maintenance Manuals for the modules developed at
the Andhra Pradesh Police Department level.
7. Design and development of question bank for all sorts of trainings to
be provided as part of CCTNS Project.
This will be used to assess
/preparation of question paper for testing/evaluation of the Police
Personnel trained by SI. This in turn will help in assessing the
effectiveness of the training provided by SI.
In cases where the training material may be made available by MHA/NCRB, it is
the SI’s responsibility to ensure the relevance of the material to the Andhra
Pradesh State, customize if necessary e.g. translate in local language and
conduct the training effectively. The final training material shall be approved by
Andhra Pradesh Police and may also require approval from MHA/NCRB; SI shall
incorporate relevant suggestions, as received in the training material.
SI shall ensure that the training content meets all the objectives of the training
course. The material shall be developed in English, Hindi and vernacular
language. SI shall also develop the training material for delivery through
Volume-I – Techno-Funcational Requirements
Page 148 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Computer Based Training, Instructor Led Training, Online User Material/Help
Manuals and Job Aids.
SI shall provide detailed training material providing step-by-step approach in
soft and hard copies to all Police Stations and offices for reference.
Deliver Training to End Users
SI shall deliver training to the end-users utilizing the infrastructure at the
District Training Centers. Role-based training for the Senior Police Officers shall
be carried out for at suitable location (in consultation with Andhra Pradesh Police
Department) in the State by the System Integrator.
SI shall also impart simulated training on the actual Enterprise eCOPS with some
real life like database and data models. The SI should create case studies and
simulation modules that would be as close to the real life scenario as possible.
The objective of conducting such trainings would be to give first hand view of
benefits of using CAS system / Enterprise eCOPS. Such specialized training
should also be able to provide the participant a clear comparison between the
old way of crime and criminal investigation against the post CCTNS / Enterprise
eCOPS scenario. This training needs to be conducted by the SI at the very end
when all the other trainings are successfully completed. This training may seem
similar to role play training mentioned in the section above however, in this
simulated training, the SI would ensure that the IO’s are provided an
environment that would be exactly similar at a Police Station post Enterprise
eCOPS implementation.
Most of the training would be an Instructor-Led Training (ILT) conducted by
trained and qualified instructors in a classroom setting. To maintain consistency
across CCTNS/ Enterprise eCOPS trainings, standard templates should be used
for each component of a module.
An ILT course will have the following components:
•
Course Presentation (PowerPoint)
•
Instruction Demonstrations (Enterprise eCOPS - Application training
environment)
Volume-I – Techno-Funcational Requirements
Page 149 of 427
Crime & Criminal Tracking Network and Systems Project
•
Hands-on
Exercises
(Enterprise
eCOPS
AP Police
-
Application
training
environment)
•
Application
Simulations:
Miniature
version
of
Enterprise
eCOPS
Application with dummy data providing exposure to the IOs to a real
life scenario post implementation of Enterprise eCOPS
•
Job Aids (if required)
•
Course Evaluations (Inquisition)
It may be noted that the training delivery would be done in English and Telugu
language.
In addition to the ILT, for the modules that may be more appropriate to be
conducted through a Computer Based Training (CBT), a CBT should be
developed for them. CBT should involve training delivered through computers
with self instructions, screenshots, simulated process walk-through and self
assessment modules.
Select set of Police personnel with high aptitude group and/or relevant prior
training, are to be imparted with the training/skills to act as system
administrators and also as troubleshooters with basic systems maintenance
tasks including hardware and network. These Police personnel after training
should be able to act as System Administrators, Database and Network
Administrators.
Deliver Training to Trainers (Internal and Trainers from the Training
Colleges)
SI shall help Andhra Pradesh State Police Department in assessing and selecting
the internal trainers as well as the trainers at Police Training Colleges who can
conduct the end user training subsequent to the training by the SI. SI shall
coordinate the ‘Train the Trainer’ session for the identified trainers to ensure that
they have the capability to deliver efficient training.
In addition to the training delivered to the end-users, the trainers should also be
trained on effectively facilitate and deliver training to end users. Also, it is
advisable to always run pilots for any training program before deployment. This
training will hence serve as the pilot and as a training session for trainers as
Volume-I – Techno-Funcational Requirements
Page 150 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
well. In addition the end-user training sessions, ToT training will consist of three
segments:
1.
The first segment will be set of workshops covering effective presentation
skills and coaching techniques and discussing the benefits and structure of
the trainer model.
2.
The second segment will be the formal CCTNS/Enterprise eCOPS training
which will consist
of all modules of CCTNS/ Enterprise eCOPS relevant
for their role.
3.
The third segment will be a teach-back session where trained trainers will
present course content and receive feedback regarding content, flow, and
presentation techniques. This will also include a feedback session where
trainers
can
provide
feedback
on
the
training
materials,
flow,
comprehension level, and accuracy.
4.
SI would be responsible for providing certification to the trained
participants for being Trainers after conduction their examination. The
course to be designed for such evaluation would be done exclusively in
Andhra Pradesh Police Department
Training Effectiveness Evaluation
SI shall evaluate the effectiveness of all end-users trainings using online and/or
manual surveys. For evaluating the effectiveness the SI is required to prepare a
question / answer bank. From this question bank random questions will be
selected and uploaded for online test. The question bank shall be validated and
approve by APeCOPS.
SI shall be required to make all arrangements for conducting the test online
(including data entry in simulated environment). However, the premises and
infrastructure shall be provided by Andhra Pradesh Police. Online examination
would be administered in the presence of competent Police Officials and >80%
marks for each participant during the online test would adjudge the success of
such trainings. Results from each training session would be consolidated and
assessed by Andhra Pradesh Police at the end of each category of training. In
case the effectiveness of the trainings provided by SI is found to be
unsatisfactory, SI shall undertake the trainings as again times as required to
meet the expectations of Andhra Pradesh Police at no additional cost to the
Volume-I – Techno-Funcational Requirements
Page 151 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Andhra Pradesh Police Department. All the necessary hardware, software and
licenses required for conducting the online test shall be provided by the SI.
While the test will be conducted by the SI all the evaluation will be done by
SPMU.
SI shall be responsible for analyzing the feedback, take corrective action if
required and arrange for conducting refresher training, wherever needed.
Andhra Pradesh State Police Department will periodically monitor the training
effectiveness through the performance metrics and Service levels and the SI
shall comply with the same.
SI shall help the State with complete Change Management exercise needed to
make this project a success. In fact Change Management will have to subsume
‘training’ as a key enabler for change. Following outlines the responsibilities of SI
with respect to designing and implementation of change management plan for
the Project.
Change management
The Stakeholder groups can be categorized into below categories, based on their
influence and role in managing the change and making it successful:
Group I: Identify the key Senior Police Officers (ADGP, IG, DIG) responsible for
Crime, Law and Order, who are directly impacted by the CCTNS with respect to
receiving/analyzing the reports through CCTNS.
Group II: Identify a few of the key Police Officers (IG, DIG, DCP, ACP, SP) in
charge of a zone/range/district/sub-division who are directly impacted by
the
CCTNS with respect to reviewing the Police Station performance through CCTNS,
reviewing the reports generated by the system, carrying out the required
analysis using CCTNS and providing the necessary guidance to the Officers at
the cutting edge.
Group III: Identify a few of the key Officers (SHO, SI, ASI,) in the Police
Stations and Higher Offices who will use CCTNS for Police Station management,
Volume-I – Techno-Funcational Requirements
Page 152 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
filing the necessary investigation forms, and utilize the basic and advance
search features of CCTNS to facilitate their investigation process.
Group IV:
Identify a few of the key officers/constables (Station Writers, Court
Duty, Head Constables) in the Police Stations and Higher Offices who will
use CCTNS for capturing the data/investigation forms,
and utilize the basic and advance search features of
generating the reports
CCTNS
to
service
the
general service requests and aid in investigation process.
Communication and Awareness
Communication & Awareness campaigns shall be conducted throughout the
duration of the implementation of the CCTNS project across the Andhra Pradesh
State at Project, Program level as well as for General awareness.
SI shall work with the identified internal change agents (identified from the
District and State Mission Teams by State) for all the Communication and
Awareness Programs.
SI shall utilize existing channels of communication and at the same time use
innovative methods of communication for effectiveness.
SI should ensure that the communication messages are consistent, continuous
and easy to understand and wherever possible in vernacular medium using all
available channels i.e. Print, Electronic, Face to Face, Audio / Visual etc.
SI shall align communication content, timing and delivery to the deployment
phases/plan of each solution.
Volume-I – Techno-Funcational Requirements
Page 153 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
S. No
Activities
Details
Frequency
1.
Develop
and
validate
detailed
communication
plan
SI
shall
prepare
a Once
detailed communication plan for
the program in line with the
implementation timelines of each
solution
SI shall ensure that all the
impacted audience is covered in
the communication plan and
the
most
appropriate
mode
of
communication is being used to
deliver the messages to the target
audience.
2.
Develop
SI shall be responsible for
Communication developing
the
content
for
communication
material
in
Content
English, Hindi and vernacular
language.
Recurring
Activity
over
the
entire
duration of the SI
engagement
i.e.
currency of Project.
SI
shall
ensure
that
the
communication
is
simple,
continuous and consistent.
Volume-I – Techno-Funcational Requirements
Page 154 of 427
Crime & Criminal Tracking Network and Systems Project
3.
Deliver
Prior to implementing the plan,
Communication the SI shall obtain the necessary
sign-offs from Andhra Pradesh
Events
State Police Department on the
Communication Strategy & plan
and make necessary changes as
recommended by Andhra Pradesh
State Police Department without
any
additional
cost
to
the
department.
AP Police
Recurring
Activity
(once a month) over
the entire duration of
the SI engagement
/currency of Project.
SI shall determine who needs to
approve communications prior to
dissemination, who is responsible
for distributing the message, and
who is responsible for ensuring
that those accountable
for
specific elements of the plan
follow
through
on
their
responsibilities.
SI
shall
organize
the
communication
events
or
interventions
for
the
target
audience.
SI
shall
ensure
consistency
between messages delivered via
different interventions, since the
engagement of a key individual
stakeholder or stakeholder group
is an integrated effort, aiming at
the same objective.
Volume-I – Techno-Funcational Requirements
Page 155 of 427
Crime & Criminal Tracking Network and Systems Project
4.
Measure
Effectiveness
of
Communication
and
Update
Change
Management
Plan
AP Police
Preparation of feedback formats Once in six months
to
measure
effectiveness
of
communication program, which
shall be validated and approved
by
Andhra
Pradesh
Police
Department
After
implementing
the
communications program, SI shall
seek feedback on and measure
the impact of the communications
program.
SI shall evaluate the effectiveness
of
the
communication
by
electronic or paper based survey
or focused group discussion and
develop an action plan to improve
the
effectiveness
of
communication
SI shall refresh the Change
Management Plan in consultation
with
Andhra
Pradesh
Police
Department.
Through feedback, SI shall assess
which
messages
have
been
delivered most clearly; which
mediums are most effective; and
whether the appropriate target
audiences have been identified.
Based on such assessment, SI
shall update the communication
strategy & plan and shall ensure
that objectives of communication
program are ensured, which
further should lead to successful
uptake of system.
Change Management Workshops
SI shall conduct Change Management workshops build appreciation of change
management and develop change leadership across the stakeholder groups. SI
shall design the necessary content (reading material, presentations) in English,
Hindi, and Telgu for the Change Management Workshops. SI shall conduct at
least three Change Management Workshops (minimum of one-day) in the State
Police Headquarters and at least one Change Management Workshop (minimum
of one-day) at all Districts (at the District Headquarters) covering at least 3
Volume-I – Techno-Funcational Requirements
Page 156 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
officers/constables (SHO, SI/ASI/HC and Station Writer) from each Police Station
in the District and one workshop in each RTC/PTC (minimum of one day).
The SI is required to conduct the Change Management Workshops for all the
identified Police personnel in a phased manner in line with the overall
implementation plan. These workshops shall be conducted at the locations
provided by the Andhra Pradesh State Police Department. The workshop content
& material shall be designed with specific focus on the requirements of the
personnel. SI shall conduct workshops for each group of personnel in sync with
the training plan and as part of the training module. SI is required to provide the
necessary material for the workshops including presentations, training material
(for each participants) etc in both soft and hard copy formats.
SI shall also associate and train the identified internal change agents (identified
from the District and State Mission Teams) during these workshops so that
subsequent workshops can be conducted by the internal change agents with all
the required support from SI including but not limiting to the presentations,
content, training material etc. SI shall evaluate the effectiveness of the
workshops by electronic or paper based survey or focused group discussion and
develop an action plan to improve the effectiveness of workshops. Based on such
assessment SI shall refresh the Change Management workshop content in
consultation with AP Police and shall ensure that objectives of Change
Management workshops are met.
5.3.10
Handholding Support
System Integrator shall be required to provide Handholding support to the
Andhra Pradesh Police Department once the Enterprise eCOPS solution has been
implemented in the entire Andhra Pradesh State. For this the System Integrator
will provide one qualified and trained person per Police Station for a period of six
(6) months to handhold the staff in the Police Station and ensure that the staff
in that Police Station are able to use Enterprise eCOPS on their own by the end
of the handholding period. Handholding support would be required only after the
successful commissioning of Enterprise eCOPS and the necessary infrastructure
and completion of capacity building and change management initiatives in
respective Police Stations, phase-wise.
Volume-I – Techno-Funcational Requirements
Page 157 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
The scope of the handholding personnel shall include but not limited to:
a) Ensure that computers and other peripherals are in working condition.
b) Troubleshoot any local issues related to application, computers, peripherals,
LAN, and connectivity etc.
c) Provide assistance to Police personnel on basic computer usage and office
applications.
d) Escalate any issues to Help Desk if issue is not resolved within a stipulated
time
e) The SI shall provide proper initiation and training to the Handholding
personnel including necessary training on Basic IT, Enterprise eCOPS
Application and support.
f) The qualifications and experience background of the personnel providing
handholding support shall be furnished by the SI.
Background verification
may be carried out by APeCOPS / AP Police, if necessary.
g) The Handholding Personnel shall not be changed frequently and in case of
such change, this shall be done only in consultation with the AP Police.
h) In event of handholding personnel proceeding on leave or leaving the project
during any time of the project, an equally qualified replacement shall be
provided before the earlier person leaves. The SI shall ensure that the
activities at Police Stations are carried out without any disruption.
i) The SI shall be solely responsible for the Salaries / Minimum wages, Bonus,
Provident Fund, Gratuity, Family pension, service tax or any other statutory
obligations towards the personnel including their welfare. The proof of the
same shall be submitted on request from APeCOPS.
j) The work and holiday schedule of the personnel shall comply with the Andhra
Pradesh Government Holiday Rules and Regulations. The deployed person
should be available on all weekdays and may remain off from duty on
Sundays. However, if situation demands the person shall remain present late
during the day or on the holidays (including Sundays).
k) The SI completely manages the handholding personnel, their deployment and
Human Resource issues.
l) The SI shall be liable for any damage to premises or equipment due to the
handholding personnel.
m) SI shall replace any handholding personnel upon request from APeCOPS
within 15 days.
Volume-I – Techno-Funcational Requirements
Page 158 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
n) SI shall ensure proper attendance and reporting from the Handholding
personnel and shall maintain a daily activity log for all personnel.
o) One in five handholding personnel in adjacent location shall be designated as
a team leader for advanced level support.
p) The handholding should be focused on providing knowledge transfer to the
staff members of the Police Stations so as to increase their awareness and
acceptability of the application and the new computerized system as a whole.
The minimum qualifications and work experience required for personnel to be
deployed by SI is given below:
a) Graduate in any discipline
b) Three years of experience in Technical Support/Training/Handholding
c) Good knowledge of computer (MS Office, Word, Excel and Power Point)
and Networking/LAN/Hardware functions
d) Good communication skills (oral as well as written)
5.3.11
Requirement on Adherence to Standards
The Enterprise eCOPS / CCTNS system must be designed following open
standards to the extent feasible and in line with overall system requirements set
out in this RFP in order to provide for good inter-operability with multiple
platforms to avoid any technology or vendor lock-in.
Compliance with Industry Standards
In addition to above the proposed solution has to be compliant with the current
industry standards (their latest versions as on date) wherever applicable. This
will apply to all the aspects of solution including but not limited to design,
development, deployment, security, installation, testing and documentation etc.
There are many standards that are indicated throughout this volume as well as
summarized below. However the list below is just for reference and is not to be
treated as exhaustive.
S.No Item
Specifications / Standards
1.
Portal development
W3C specifications
2.
Information access/transfer protocols
SOAP, HTTP/HTTPS
Volume-I – Techno-Funcational Requirements
Page 159 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
3.
Interoperability
Web Services, Open standards
4.
Photograph
JPEG (minimum resolution of 640 x
480 pixels)
5.
Scanned documents
TIFF (Resolution of 600 X 600 dpi)
6.
Biometric framework
BioAPI 2.0 (ISO/IEC 19784-1:2005)
specification
7.
Finger print scanning
IAFIS specifications
8.
Digital signature
RSA standards
9.
Document encryption
PKCS specifications
10.
Information Security
CCTNS system to be ISO 27001
certified
11.
Operational integrity & security management
CCTNS system to be ISO 17799
compliant
12.
IT Infrastructure management
ITIL / EITM specifications
13.
Service Management
ISO 20000 specifications
14.
Project Documentation
IEEE/ISO specifications for
documentation
The SI shall adhere to the standards published by the Department of
Information Technology, Government of India.
5.3.12
Support to User Acceptance Testing, Audit and Certification
The primary goal of Acceptance Testing, Audit & Certification is to ensure that
the system meets requirements, standards, and specifications as set out in this
RFP and as needed to achieve the desired outcomes. The basic approach for this
will be ensuring that the following are associated with clear and quantifiable
metrics for accountability:
1.
Functional requirements.
2.
Test cases and Requirements Mapping.
3.
Infrastructure Compliance Review.
4.
Availability of Services in the defined locations.
5.
Performance and Scalability.
6.
Security / Digital Signatures.
7.
Manageability and Interoperability.
8.
SLA Reporting System.
9.
Project Documentation.
10. Data Quality Review.
Volume-I – Techno-Funcational Requirements
Page 160 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
As part of User Acceptance testing, audit and certification, performed through a
third party agency Andhra Pradesh State Police Department shall review all
aspects of project development and implementation covering software, hardware
and networking including the processes relating to the design of solution
architecture, design of systems and sub-systems, coding, testing, business
process description, documentation, version control, change management,
security, service oriented architecture, performance in relation to defined
requirements, interoperability, scalability, availability and compliance with all the
technical and functional requirements of the RFP and the agreement. Here it is
important to mention that there may be two agencies selected by Andhra
Pradesh police Department one for audit & certification of security and control
aspect of the system and the other for audit & certification of overall application
software. Andhra Pradesh Police department reserves the right to go ahead to
get system and application.
Andhra Pradesh State Police Department will establish appropriate processes for
notifying the SI of any deviations from defined requirements at the earliest
instance after noticing the same during acceptance testing or at any time during
the currency of the project to enable the SI to take corrective action and meet
the desired Service Levels.
Such an involvement of the Acceptance Testing &
Certification agencies, nominated by Andhra Pradesh State Police Department,
will not, however absolve the SI of the fundamental responsibility of designing,
developing, installing, testing and commissioning the various components of the
project to deliver the services in perfect conformity with the SLAs. SI shall be
completely responsible for providing all the required support for successfully
completing this exercise, which may also require support for final certification
from the concerned agency.
Following highlights the acceptance criteria (not limiting to) to be adopted for
system as mentioned above:
1.
Functional Requirements Review
The system developed/customized by SI shall be reviewed and verified by the
State agency against the Functional Requirements signed-off between Andhra
Pradesh State Police Department and SI. Any gaps, identified as a severe or
Volume-I – Techno-Funcational Requirements
Page 161 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
critical in nature, shall be addressed by SI immediately as soon as it has been
noticed prior to Pilot/Go-live of the system. One of the key inputs for this testing
shall be the traceability matrix to be developed by the SI from system. Apart
from Traceability Matrix, state agency may develop its own testing plans for
validation of compliance of system against the defined requirements. The
acceptance testing with respect to the functional requirements shall be
performed by both independent third party agency (external audit) as well as
the select internal department users (i.e. User Acceptance Testing).
2.
Infrastructure Compliance Review
Third party agency shall perform the Infrastructure Compliance Review to verify
the conformity of the Infrastructure supplied by the SI against the requirements
and specifications provided in the RFP and/or as proposed in the proposal
submitted by SI. Compliance review shall not absolve SI from ensuring that
proposed infrastructure meets the SLA requirements.
3.
Security Review
The software developed/customized for system shall be audited by the agency
from a security & controls perspective. Such audit shall also include the IT
infrastructure and network deployed for system. Following are the broad
activities to be performed by the agency as part of Security Review. The security
review shall subject the system for the following activities but not limiting to:
a) Audit of Network, Server and Application security mechanisms.
b) Assessment of authentication mechanism
provided in the application
/ components / modules.
c) Assessment of data encryption mechanisms implemented for the
solution.
d) Assessment
of
data
access
privileges,
retention
periods
and
archival mechanisms.
e) Server and Application security features incorporated etc.
4.
Performance
Performance is another key requirement for system and agency shall review the
performance of the deployed solution against certain key parameters defined in
Volume-I – Techno-Funcational Requirements
Page 162 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
SLA described in this RFP and/or agreement between Andhra Pradesh State
Police Department and SI. Such parameters include request-response time, work
flow processing time, concurrent sessions supported by the system, Time for
recovery from failure, Disaster Recovery drill etc. The performance review also
includes verification of scalability provisioned in the system for catering to the
requirements of application volume growth in future.
5.
Availability
The system should be designed to remove all single point failures. Appropriate
redundancy shall be built into all the critical components to provide the ability to
recover from failures. The agency shall perform various tests including network,
server, security, DC/DR fail-over tests to verify the availability of the services in
case of component/location failures. The agency shall also verify the availability
of services to all the users in the defined locations.
6.
Manageability Review
The agency shall verify the manageability of the system and its supporting
infrastructure deployed using the Enterprise Management System (EMS)
proposed by the SI. The manageability requirements such as remote monitoring,
administration, configuration, inventory management, fault identification etc.
shall have to be tested out.
7.
SLA Reporting System
SI shall design, implement/customize the Enterprise Management System (EMS)
and shall develop any additional tools required to monitor the performance
indicators listed under SLA prescribed in this RFP. The Acceptance Testing &
Certification agency shall verify the
accuracy
and completeness
of the
information captured by the SLA monitoring system implemented by the SI and
shall certify the same. The EMS deployed for system, based on SLAs, shall be
configured to calculate the payout by Andhra Pradesh State Police Department to
SI.
8.
Project Documentation
The Agency shall review the project documents developed by SI including
requirements, design, source code, installation, training and administration
Volume-I – Techno-Funcational Requirements
Page 163 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
manuals, version control etc. Any issues/gaps identified by the Agency in any of
the above areas, shall be addressed to the complete satisfaction of Andhra
Pradesh State Police Department at no additional cost to the department.
9.
Data Quality
The Agency shall perform the Data Quality Assessment for the Data digitized/
migrated by SI to the system. The errors/gaps identified during the Data Quality
Assessment shall be addressed by SI without any additional cost to the
department before moving the data into production environment, which is a key
mile stone for Go-live of the solution.
Volume-I – Techno-Funcational Requirements
Page 164 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.4 Scope of Services during Post-Implementation Phase
As part of the operations and maintenance services, the SI shall provide support
for the software, hardware, and other infrastructure that are in the scope of this
RFP. SI shall provide five (5) years of comprehensive support from the date of
Go Live that includes
1. Software maintenance and support services
2. Application functional support services
3. Warranty support for all the new hardware procured as part of this RFP
4. AMC support for Hardware
a. Hardware augmented as part of this RFP
b. Specific hardware required as per the RFP once the current AMC by the
original vendor expires
5. Annual Technical Support (ATS) for all the licensed software
6. Operations and maintenance services for the infrastructure supplied and
commissioned by the SI for the solution at the Data Center and Disaster
Recovery Center
7. Central Helpdesk from the State designated premises
8. Handholding Support for the end users at each of the locations including
deployment of one competent person for each Police Stations for a period of
six (6) months to handhold the Police Station personnel after the Enterprise
eCOPS
application
and
the
necessary
infrastructure
are
successfully
commissioned in the Police Stations.
The services shall be rendered onsite from the State designated premises. To
provide the support for the Police Stations, Circle Offices, Sub-Divisional Police
Offices, District Headquarters / Commissionerates, Ranges, Regions, State Police
Headquarters and other Police locations across the State where the software,
hardware and other infrastructure will be rolled out. SI is shall experienced and
skilled personnel at each location. The SI will also ensure that there is a service
center available or setup at each district or a group of districts of the State as
per mutual understanding between State and the SI.
Volume-I – Techno-Funcational Requirements
Page 165 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Software Maintenance and Support Services
As part of the software maintenance and support services SI shall provide:
1.
The Software Maintenance and Support Services shall be provided for all
current modules of Enterprise eCOPS application and the enhancements
carried out by the SI as part of the scope of this RFP
2.
The SI shall render both on-site and off-site maintenance and support
services to the State at all the designated locations
3.
Tuning of application, databases, third party software’s and any other
components provided as part of the solution to optimize the performance
4.
SI shall perform minor changes, bug fixes, error resolutions and minor
enhancements that are incidental to proper and complete working of the
application.
5.
Minor enhancements
6.
Release Management for the interim releases of the application
7.
Centralized version control of the application
8.
Routine functional changes
9.
Any changes to the application code that may be required because of
patches to licensed software being used (if any). The SI shall migrate all
the current functionality to the new / enhanced version at no additional cost
to State and any future upgrades, modifications or enhancements.
10. Any changes to application code that may be required because of upgrades
/ patches to CAS (Center).
11. Updating and maintenance of all project documents
12. Change request management based on feedback from the users or the
initiative of the SI. All planned changes to the application, especially major
enhancements and changes in functionality that are deviations from the
signed-off FRS/SRS, shall be coordinated within established Change control
processes.
13. The SI will define the Software Change Management and version control
process and obtain approval for the same from APeCOPS. For all proposed
changes to the application, the SI will prepare detailed documentation
including proposed changes, impact on the system in terms of functional
outcomes/additional features added to the system, etc.
Volume-I – Techno-Funcational Requirements
Page 166 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Application Functional Support Services
As part of the application functional support services SI shall provide:
1.
The Application Functional Support Services shall be provided for all current
modules of Enterprise eCOPS application and the enhancements carried out
by the SI as part of the scope of this RFP. The SI shall render both on-site
maintenance and support services to the State from the APeCOPS/PCS&S
premises in the State.
2.
Routine functional changes that include user and access management,
creating new report formats, and configuration of reports.
3.
SI shall provide user support in case of technical difficulties in use of the
software, answering procedural questions, providing recovery and backup
information, and any other requirement that may be incidental/ancillary to
the complete usage of the application.
4.
The SI shall perform user ID and group management services.
5.
The SI shall maintain access controls to protect and limit access to the
authorized end users of the State.
6.
The services shall include administrative support for user registration,
creating
and
maintaining
user
profiles,
granting
user
access
and
authorization, providing ongoing user password support, announcing and
providing networking services for users and providing administrative
support for print, file, directory and e-mail servers.
7.
SI
shall
carry
out
the
configuration
of
new
Police
Stations,
new
acts/sections, and any other configurable data entities in the system as
required by the State
Warranty support for all the new hardware procured as part of this RFP
As part of the warranty services SI shall provide:
1.
SI shall provide a comprehensive warranty and on-site free service
warranty for all the new hardware procured as part of this RFP
2.
SI shall obtain the five year product warranty and five year onsite free
service
warranty
on
all
licensed
software,
computer
hardware
and
peripherals, networking equipment and other equipment from the OEMs.
Volume-I – Techno-Funcational Requirements
Page 167 of 427
Crime & Criminal Tracking Network and Systems Project
3.
AP Police
SI shall provide the comprehensive manufacturer's warranty in respect of
proper design, quality and workmanship of all hardware, equipment,
accessories etc. covered by the RFP. SI must warrant all hardware,
equipment,
accessories,
spare
parts,
software
etc.
procured
and
implemented as per this RFP against any manufacturing defects during the
warranty period.
4.
SI shall provide the performance warranty in respect of performance of the
installed hardware and software to meet the performance requirements and
service levels in the RFP.
5.
SI is responsible for sizing and procuring the necessary hardware and
software licenses as per the performance requirements provided in the RFP.
During the warranty period SI shall replace or augment or procure higherlevel new equipment or additional licenses at no additional cost to the State
in case the procured hardware or software is not adequate to meet the
service levels.
6.
Mean Time Between Failures (MTBF). If during contract period, any
equipment has a hardware failure on four or more occasions in a period of
less than three months or six times in a period of less than twelve months,
it shall be replaced by equivalent or higher-level new equipment by the SI
at no cost to State. However, if the new equipment supplied is priced lower
than the price at which the original item was supplied, the differential cost
should be refunded to State. For any delay in making available the
replacement
and
repaired
equipments
for
inspection,
delivery
of
equipments or for commissioning of the systems or for acceptance tests /
checks on per site basis, State reserves the right to charge a penalty.SI
shall track and report observed Mean Time Between Failure (MTBF) for
Hardware.
7.
During the warranty period SI shall maintain the systems and repair /
replace at the installed site at no charge to State all defective components
that are brought to the SI's notice.
8.
The SI shall as far as possible repair the equipment at site.
9.
In case any hard disk drive of any server, SAN, or client machine is
replaced during warranty / AMC the unserviceable HDD will be property of
State and will not be returned to SI.
Volume-I – Techno-Funcational Requirements
Page 168 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
10. Warranty should not become void, if State buys, any other supplemental
hardware from a third party and installs it within these machines under
intimation to the SI. However, the warranty will not apply to such
supplemental hardware items installed.
11. SI shall carry out Preventive Maintenance (PM), including cleaning of
interior and exterior, of all hardware and testing for virus, if any, and
should maintain proper records at each site for such PM. Failure to carry
out such PM will be a breach of warranty and the warranty period will be
extended by the period of delay in PM. PM envisages all activities require to
be undertaken for good upkeep of hardware. It also includes the end user
equipment or client side infrastructure.
12. SI shall monitor warranties to check adherence to preventive and repair
maintenance terms and conditions.
13. SI shall ensure that the warranty complies with the agreed Technical
Standards, Security Requirements, Operating Procedures, and Recovery
Procedures.
14. SI shall have to stock and provide adequate onsite and offsite spare parts
and spare component to ensure that the uptime commitment as per SLA is
met.
15. Any component that is reported to be down on a given date should be
either fully repaired or replaced by temporary substitute (of equivalent
configuration) within the time frame indicated in the Service Level
Agreement (SLA).
16. SI shall develop and maintain an inventory database to include the
registered hardware warranties.
AMC support for hardware augmented as part of this RFP and specific
hardware required as per the RFP once the AMC by the original vendor
expires
As part of the AMC services SI shall provide:
1.
SI shall provide a comprehensive AMC for 5 years from the date of Go Live
for
a. hardware augmented as part of this RFP
Volume-I – Techno-Funcational Requirements
Page 169 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
b. specific hardware required as per the RFP once the AMC by the original
vendor expires
2.
SI is responsible for sizing and augmenting the existing hardware and
software licenses as per the performance requirements provided in the RFP.
During the AMC period SI shall replace or augment or additional licenses at
no additional cost to the State in case the augmented hardware or software
is not adequate to meet the service levels
3.
During the AMC period SI shall maintain the systems and repair / replace at
the installed site, at no charge to State, all defective components that are
brought to the SI's notice.
4.
SI shall as far as possible repair the equipment at site.
5.
In case any hard disk drive of any server, SAN, or client machine is
replaced during AMC the unserviceable HDD will be property of State and
will not be returned to SI
6.
AMC should not become void, if State buys, any other supplemental
hardware from a third party and installs it within these machines under
intimation to the SI. However, the AMC will not apply to such supplemental
hardware items installed.
7.
SI shall carry out Preventive Maintenance (PM), including cleaning of
interior and exterior, of all hardware and testing for virus, if any, and
should maintain proper records at each site for such PM. Failure to carry
out such PM will be a breach of AMC and the AMC period will be extended
by the period of delay in PM.
8.
SI shall monitor AMC to check adherence to preventive and repair
maintenance terms and conditions.
9.
SI shall ensure that the AMC complies with the agreed Technical
Standards, Security Requirements, Operating Procedures, and Recovery
Procedures.
10. SI shall have to stock and provide adequate onsite and offsite spare parts
and spare component to ensure that the uptime commitment as per SLA is
met.
11. Any component that is reported to be down on a given date should be
either fully repaired or replaced by temporary substitute (of equivalent
configuration) within the time frame indicated in the Service Level
Agreement (SLA).
Volume-I – Techno-Funcational Requirements
Page 170 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
12. SI shall develop and maintain an inventory database to include the
registered hardware AMCs.
Annual Technical Support (ATS) for all the licensed software
As part of the ATS services for all the licensed software SI shall provide:
1.
SI shall maintain data regarding entitlement for software upgrades,
enhancements, refreshes, replacements and maintenance.
2.
If the Operating System or additional copies of Operating System are
required to be installed / reinstalled / de-installed, the same should be
done as part of ATS.
3.
SI
should
carry
out
any
requisite
adjustments
/
changes
in
the
configuration for implementing different versions of Application Software.
4.
Updates/Upgrades/New releases/New versions. The SI shall provide from
time to time the Updates/Upgrades/New releases/New versions of the
software and operating systems as required. The SI should provide free
upgrades, updates & patches of the software and tools to State as and
when released by OEM. The SI will implement from time to time the
Updates/Upgrades/New
releases/New
versions
of
the
software
and
operating systems as required after necessary approvals from State about
the same
5.
SI shall provide and apply regular patches to the licensed software
including the software, operating system, databases and other applications.
6.
Software License Management. The SI shall provide for software license
management and control. SI shall maintain data regarding entitlement for
software
upgrades,
enhancements,
refreshes,
replacements,
and
maintenance. SI should perform periodic audits to measure license
compliance against the number of valid End User software licenses
consistent with the terms and conditions of site license agreements, volume
purchase agreements, and other mutually agreed upon licensed software
terms and conditions and report to APeCOPS on any exceptions to SI terms
and conditions, to the extent such exceptions are discovered
7.
SI shall provide complete manufacturer’s technical support for all the
licensed software problems and/or questions, technical guidance, defect
and non-defect related issues. SI shall provide a single-point-of-contact for
Volume-I – Techno-Funcational Requirements
Page 171 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
software support and provide licensed software support including but not
limited to problem tracking, problem source identification, problem impact
(severity) determination, bypass and recovery support, problem resolution,
and management reporting.
8.
The manufacturer’s technical support shall at a minimum include online
technical support and telephone support during the State business hours
(Business hours in State will be from 08:00 AM to 08:00 PM on all days
(Mon-Sun)) with access for State and SI to the manufacturer’s technical
support staff to provide a maximum of 4 hour response turnaround time.
There should not be any limits on the number of incidents reported to the
manufacturer. State shall have access to the online support and tools
provided by the manufacturer. State shall also have 24x7 access to a
variety of technical resources including the manufacturer’s knowledge base
with complete collections of technical articles.
9.
Software Distribution. SI shall formulate a distribution plan prior to rollout
and distribute / install the licensed and tested software as per the plan.
10. The ATS Services will cover, all product upgrades, modifications and
enhancements.
11. The SI shall undertake regular preventive maintenance of the licensed
software.
Operations and maintenance services for the server and related
infrastructure supplied and commissioned by the SI for the application
at the Data Center and Disaster Recovery Center
As part of the Operations and Maintenance support for the server and related
infrastructure supplied and commissioned by the SI for the application at the
Data Center and Disaster Recovery Center SI shall provide:
1. The scope of the services for overall IT infrastructure management as per
ITIL framework shall include 365x24x7 on site Monitoring, Maintenance and
Management
of
the
server
and
related
infrastructure
supplied
and
commissioned by the SI for the application at the Data Center and Disaster
Recovery Center. The business hours in State will be from 08:00 AM to 08:00
PM on all days (Mon-Sun). SI will plan these services accordingly. The SI
shall provide the MIS reports for all the devices installed in the Data Center
Volume-I – Techno-Funcational Requirements
Page 172 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
and Disaster Recovery Center in format and media as mutually agreed with
the State on a monthly basis. Whenever required by State, SI should be able
to provide additional reports in a pre-specified format. The indicative services
as part of this support are as below:
a. System Administration, Maintenance & Management Services
b. Application Monitoring Services
c. Network Management Services
d. Backend Services (Mail, messaging, etc)
e. Storage Administration and Management Services
f. IT Security Administration Services and Services for ISO 27001
and ISO 20000 compliance
g. Backup and Restore Services
System Administration, Maintenance & Management Services
The objective of this service is to support and maintain all the Systems and
Servers provided as a part of this Contract, and shall include
a. 365x24x7 monitoring and management of the servers in the DC and DRC.
b. Regular monitoring of all the applications hosted.
c. Operating System administration, including but not limited to management of
users, processes, preventive maintenance and management of servers
including updates, upgrades and patches to
ensure
that
the
system
is
properly updated.
d. Installation and Re-installation of the server and other hardware in the event
of system crash/failures.
e. Regular analysis of events and logs generated in all the sub-systems
including but not limited to servers, operating systems, security devices, etc
to identify vulnerabilities. Necessary Action shall be taken by the SI in
accordance with the results of the log analysis. Suitable mechanism has
to
be maintained for security and forensic related logs or as per requirement of
other government regulations issued from time to time.
f. Adoption of policies and procedure, compliances, guideline or international
standard as defined by the State.
Volume-I – Techno-Funcational Requirements
Page 173 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
g. Provide integration and user support on all supported servers, data storage
systems, etc.
h. Troubleshoot
problems
with
web
services,
mail
services,
applications
software, desktop/server relationship issues and overall aspects of a server
environment.
i.
Problems shall be logged in at the Help Desk and resolved as per the SLAs
defined.
j. Manage and monitor server configuration, performance and activity of all
servers. Performance optimization and reporting - Process and Memory
Management, Monitoring CPU performance, Monitoring Memory performance,
Monitoring Input / Output performance, Monitoring Ethernet Traffic, etc.
k. Prepare and keep up to date document containing configurations of all server,
IT infrastructure etc.
l.
Hardening servers in line with security policies.
m. Carry out the DC and DRC failure testing and half yearly BCP real drills.
n. Perform Database Administration activities for Database. The SI agrees that
all databases of the State will be administered as per standards and
requirements. The service covers all the databases run on servers / SAN at
DC and DRC including but not limited to:o. Start-up and shutdown of databases.
p. Daily / Weekly / Monthly backup of databases.
q. Database recovery when required.
r. Weekly database recovery checks.
s. Required logs maintenance as per policies of the State.
t. Disaster recovery as per polices of the State.
u. Documentation upkeep and records maintenance.
v. User account management.
w. Database problem resolution.
x. Performance tuning.
y. Replication of Database from DC to DRC.
Application Monitoring Services
The services to be provided by the SI for Application Monitoring shall include:
(a)
Web services.
(b)
Application server.
Volume-I – Techno-Funcational Requirements
Page 174 of 427
Crime & Criminal Tracking Network and Systems Project
(c)
Database server.
(d)
Middleware.
(e)
Other components.
AP Police
Network Management Services
SI shall ensure continuous operation and upkeep of the LAN & WAN
infrastructure at the DC, DRC, and all the Police Stations and Higher Offices
including all active and passive components. For overall functioning of the
network connectivity, the SI shall be responsible to coordinate with Network
Connectivity Provider’s team for WAN link related issues. The services to be
provided for Network Management shall include:
(a)
Ensuring that the network is available 365x24x7 as per the
prescribed SLAs.
(b)
Attending to and resolving network failures and snags.
(c)
Support and maintain the overall network infrastructure including
but not limited to LAN passive components, routers, switches, and
SAN switches etc.
(d)
Configuration
and
backup
of
network
devices
including
documentation of all configurations.
(e)
365x24x7
monitoring
of
the
network
to
spot
the
problems
immediately.
(f)
Provide information on performance, including capacity utilization
and error statistics for the network components.
(g)
Test new Network applications and tools installations prior to
general use
to check compatibility with the existing LAN and
WAN configuration.
(h)
Establish, in conjunction with the State, a test and implementation
plan prior to each application and tool installation.
(i)
Identify and communicate to the State, any prerequisites (e.g., disk
space, operating system, data backup) prior to licensed software
and tools
implementation and any post install requirements (e.g.,
security, software support), or any updates to the configuration
database.
Volume-I – Techno-Funcational Requirements
Page 175 of 427
Crime & Criminal Tracking Network and Systems Project
(j)
AP Police
Provide a single-point-of-contact to WAN support personnel from
State. The Network specialist representing the SI will respond to the
initial request from State within standard service level objectives.
(k)
Provide one copy of appropriate software operational documentation
to State.
Backend Services (Mail, messaging, etc)
SI shall maintain and support all the backend services (mail, messaging, etc)
implemented that include Directory Services such as domain management,
group management, user management, Database Services. The SI shall
implement and effectively run the mailing service for the users.
Storage Administration and Management Services
The services to be provided by the SI shall include:
(a)
Identify key resources in the Storage solution.
(b)
Identify interconnects between key resources in the Storage solution.
(c)
Receive asynchronous notification that the configuration of the
Storage solution has changed.
(d)
Identify the health of key resources in the Storage solution.
(e)
Identify the available performance of interconnects in the Storage
solution.
(f)
Receive asynchronous notification that the performance of the
Storage interconnect solution has changed.
(g)
Identify the zones being enforced in the Storage solution.
(h)
Create/delete and enable/disable zones in the Storage solution.
(i)
Identify the storage volumes in the Storage solution.
(j)
Create/delete/modify storage volumes in the Storage solution.
(k)
Identify the connectivity and access rights to Storage Volumes in the
Storage solution.
(l)
Create/delete and enable/disable connectivity and access rights to
Storage Volumes in the Storage solution.
(m) Storage administration - facilitates the states in connecting to the
Storage later and gives them access rights as required.
Volume-I – Techno-Funcational Requirements
Page 176 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
IT Security Administration Services and Services for ISO 27001 and ISO
20000 compliance
SI shall be responsible for operating, monitoring, reviewing, maintaining, and
improving the Information Security Management System (ISMS) at the DC and
DRC. SI shall implement and maintain the ISO 27001 standard. SI shall be
responsible for implementation and maintenance of ISO 20000 standard to
promote the adoption of an integrated process approach to effectively deliver the
services. The services to be provided by the SI shall include:
(a)
Addressing the on-going needs of security management including, but
not
limited to, monitoring of various devices / tools such as firewall, intrusion
detection, content filtering and blocking, virus protection, and vulnerability
protection through implementation of proper patches and rules.
(b)
Maintaining an updated knowledge base of all the published security
vulnerabilities and virus threats for related software.
(c)
Ensuring
that
patches/workarounds
for
identified
vulnerabilities
are
patched/ blocked immediately.
(d)
Respond to security breaches or other security incidents and coordinate
with respective OEM in case a new threat is observed to ensure that
workaround / patch is made available for the same.
(e)
Provide a well-designed identity management system, security of physical
and digital assets, data and network security, backup and recovery etc.
(f)
Maintenance and management of security devices, including, but not
limited to maintaining firewall services to restrict network protocols and
traffic, detecting intrusions or unauthorized access to networks, systems,
services,
applications
or
data,
protecting
email
gateways,
firewalls,
servers, from viruses.
(g)
Ensuring that the security policy maintained and draft various relevant,
procedures, guidelines and other ISMS documents as per ISO 27001
standard and implement these procedure accordingly, these documents
shall be maintained and updated as per the ISMS ISO 27001 requirement.
(h)
A process must ensure the continuous improvement of all elements of the
information
and
security
management
Volume-I – Techno-Funcational Requirements
system.
The
ISO/IEC
27001
Page 177 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
standard adopts the Plan-Do-Check-Act [PDCA] model as its basis and
expects the model to be followed in an ISMS implementation.
(i)
Suitable mechanism has to be adopted for maintaining the ISMS, forensic
logs or other as required for compliance by the SI time to time.
Backup and Restore Services
The services to be provided by SI shall include:
(a)
Backup of storage as per the defined policies.
(b)
Monitoring and enhancing the performance of scheduled backups,
schedule regular testing of backups and ensuring adherence to
related retention policies as defined by State.
(c)
Prompt execution of on-demand backups of volumes and files
whenever required or in case of upgrades and configuration changes
to the system.
(d)
Real-time monitoring, log maintenance and reporting of backup
status on a regular basis.
(e)
Media management tasks, including, but not limited to, tagging,
cross-referencing, storing, logging, testing, and vaulting in fire proof
cabinets (onsite and offsite).
(f)
365x24x7 support for file and volume restoration requests at the DC
and DRC.
Central Helpdesk at the AP Police designated premises
As part of the Centralized Helpdesk and Support for end users at each location
SI shall provide:
1.
The service will be provided in the local language of the Andhra Pradesh
State.
2.
The help desk service that will serve as a single point of contact for all ICT
related incidents and service requests. The service will provide a Single
Point of Contact (SPOC) and also resolution of incidents. AP Police/APeCOPS
requires the SI to provide Help Desk services to track and route requests
for service and to assist end users in answering questions and resolving
problems related to the software application, network, Data Center,
Volume-I – Techno-Funcational Requirements
Page 178 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Disaster Recovery Center, Client side infrastructure, and operating systems
at all locations. It becomes the central collection point for contact and
control of the problem, change, and service management processes. This
includes both incident management and service request management.
3.
SI shall provide a second level of support for application and technical
support at Police Stations, Circle Offices, Sub-divisional Police Offices,
District Police headquarters / Police Commissionerates, Range Offices,
Regional Offices, State Police Headquarters and other locations across the
State where the software, hardware, and other infrastructure will be rolled
out. This is further elaborated as handholding support services in the Scope
of RFP.
4.
For all the services of AP Police/APeCOPS within the scope of this RFP, SI
shall provide the following integrated customer support and help.
5.
Establish a 16X6 Help Desk facility for reporting issues/ problems with the
software, hardware and other infrastructure.
6.
SI shall maintain and support to all client side infrastructure including
hardware, networking components, and other peripherals.
7.
SI shall provide maintenance of Hardware, including preventive, scheduled
and predictive Hardware support, as well as repair and / or replacement
activity after a problem has occurred.
8.
SI shall provide functional support on the application components to the
end users.
9.
SI shall also provide system administration, maintenance and management
services,
LAN management
services, and IT security administration
services.
Volume-I – Techno-Funcational Requirements
Page 179 of 427
Crime & Criminal Tracking Network and Systems Project
6
AP Police
Implementation and Roll-Out Plan
Detailed Project Roll Out Plan (Indicative)
S.
No.
Project Activity
Deliverables
1
Project planning
i. Detailed Project Plan (DPP) for
Implementation of the Project
ii.
Risk
Management
and
Mitigation Plan
iii. Manpower Deployment Plan
Approval
of
DPP,
Risk
Management,
Manpower
Deployment
Approval by APeCOPS
Study and Design
2
System Study – study
the legislation, business
processes
and
organization design of AP
Police
along
with
relevant reports such as
PIM
3
4
Approval by APeCOPS
Detailed assessment of
functional
and
MIS
requirements
Finalization/ Vetting of
FRS
Approval by APeCOPS
5
Preparation of System
Requirement
Specification report and
Software
Requirement
Specification report
Timelines
in
weeks
(0 - from
date of signing
of contract)
0
0+1
iv. A comprehensive System
Requirement
Study (SyRS)
document
v. Templates for: Test plan,
Technical Architecture Document,
SyRS, SRS, design documents,
site survey report & other
templates
0+3
Approval of SyRS and templates
vi. Updated/ vetted FRS report
including list of additional features
that would result in further
improvement
in
the
overall
application
performance
for
consideration of the AP Police
vii. A comparative report on the
extent of functionality currently
available
in
the
existing
application (eCOPS by AP Police)
other applications
viii. Detailed integration and
interfacing model
ix. Change/ Reference document
including all the changes or
deviations from the eCOPS/ FRS
of other modules
Approval
on
updated
FRS,
comparative
report,
detailed
integration & interfacing model &
change/ reference document
x.
System
Requirement
Specification Report and Software
Requirement Specification reports
meeting
all
the
Business,
Functional
and
technical
requirement of AP Police and
incorporating all the functional
0+4
0+7
Volume-I – Techno-Funcational Requirements
0+9
0+12
Page 180 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Detailed Project Roll Out Plan (Indicative)
Approval by APeCOPS
6
7
Procurement
of
IT
infrastructure at Data
Centre
Preparation of Solution
Design documents
Approval by APeCOPS
8
Site Survey for Phase-I
9
Approval by APeCOPS
IT infrastructure sizing
Approval by APeCOPS
specifications, standards provided
by the NCRB, AP Police specific
requirements
and
different
integration
points
with
CAS
(Centre), external agencies and
other applications of AP Police
xi. List of additional features
proposed in complete CCTNS
Application
xii.
Enterprise
eCOPS
Implementation document w.r.t.
Development,
Configuration,
Customization,
Extension
and
Integration as per AP Police’s
requirements
Approval
of
SyRS,
SRS,
Implementation document for
Enterprise eCOPS (AP Police &
NCRB)
0+14
0+14
A detailed Design document
including:
xiii.
Technical
Architecture
Document (Application, Network,
and Security)
xiv. High Level Design
xv. Low Level Design
xvi. Enterprise eCOPS Application
Test Plans and Test Cases
Approval of detailed document
(AP Police & NCRB)
xvii. A site survey report detailing
the current status of each site
and the enhancements to be
made at each site(s) based on the
State’s requirement and the
guidelines of MHA, NCRB. SI to
submit district wise report as and
when the survey is completed.
Approval of Site Survey Report
xviii. Final BoM with Technical
specifications
for
the
IT
Hardware, Network and other IT
Infrastructure Requirements
xix. Strategy for Data Centre and
DR Site
xx. Report on the reusability of
existing infrastructure
xxi. Hardware procurement &
Deployment plan
Approval of reports on final
infrastructure
requirements,
reusability
of
existing
infrastructure
and
hardware
Volume-I – Techno-Funcational Requirements
0+20
0+24
0+8
0+16
0+14
0+16
Page 181 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Detailed Project Roll Out Plan (Indicative)
10
Others
Approval by APeCOPS
Commissioning
and
operationalization of IT
infrastructure at Data
Centre
12
Development
of
Enterprise eCOPS & unit
testing of all modules
Implementation
13
Prototype
testing
of
Enterprise eCOPS based
on
the
requirement
specifications
14
Finalization
of
requirement
specifications
procurement & deployment plan
(AP Police & NCRB)
xxii. Data Digitization & Migration
Strategy and Methodology
Approval of Data Digitation &
Migration Strategy & methodology
11
Approval by APeCOPS
0+24
0+24
0+32
xxiii. Feedback Report based on
Prototype testing
0+34
xxiv. Final FRS, SyRS, SRS and
other requirements with all the
Solution Design documents based
on feedback on prototype testing
Approval of prototype testing &
solution document
0+36
0+40
15
Integration
(Centre)
CAS
0+40
16
Data
migration
and
digitization of historical
data of Phase-I
Approval by APeCOPS
0+48
17
18
19
with
0+20
Migration of CIPA and
CCIS Police Stations/
non-CIPA
and
CCIS
Police Stations/ Higher
Offices to CCTNS
Approval by APeCOPS
Testing of configured &
deployed solution (CAS/
Enterprise eCOPS) and
additional functionalities.
The
existing
system
(eCOPS) will run in
parallel
till
transition
period testing and shall
migrate to new system
(Enterprise eCOPS) once
declared commissioned.
Approval by APeCOPS
Site
preparation
at
Phase-I
Client
site
locations
Approval of data migration
digitisation of historical data
&
0+52
0+48
Approval of migration of CIPA &
CCIS Police Stations/ non-CIPA
Police Stations & CCIS Police
Stations/
Higher
officers
to
CCTNS
xxv. Test Reports
0+52
Approval of test reports
0+52
0+36
Volume-I – Techno-Funcational Requirements
0+48
Page 182 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Detailed Project Roll Out Plan (Indicative)
20
21
22
23
24
Procurement,
Commissioning
and
Operationalizing the IT
infrastructure at Pilot /
Phase-I locations
User
Acceptance
&
Testing
of
Phase-I
implementation
User Training on Phase-I
CCTNS Solution
Approval by APeCOPS
Phase-I rollout in three
districts
Go-Live of Phase-I
Approval by APeCOPS
25
26
27
28
29
Improvement
of
application according to
the experience of Phase
I
Phase
II
implementation
CCTNS
Solution
customization (if any) for
Phase II and integration
with external agencies &
advanced
applications.
The
existing
system
(eCOPS) will run in
parallel
till
transition
period testing and shall
migrate to new system
(Enterprise eCOPS) once
declared commissioned.
Approval by APeCOPS
Site Survey for Phase-II
Site preparation at Phase
II Client locations
Approval by APeCOPS
0+40
0+48
xxvi. Training of users and
evaluation report
Approval of evaluation report
xxvii. Report on amendments /
enhancements / modifications
made based on inputs of AP Police
xxviii. Commissioning Report for
Phase-I Sites, Data Centre Site
xxix. Performance and Load
Testing Report for Phase-I
xxx. Operational Helpdesk
xxxi.
Manpower
deployment
details
Acceptance of commissioning of
Phase-I
on
the
basis
of
completion of activities
0+52
0+52
0+52
0+52
0+56
0+56
0+58
A site survey report detailing the
current status of each site and
the enhancements to be made at
each site(s) based on the State’s
requirement and the guidelines of
MHA, NCRB. SI to submit district
wise report as and when the
survey is completed.
Report on site preparation
0+36
Approval of
preparation
0+56
Procurement,
Volume-I – Techno-Funcational Requirements
report
on
site
0+52
0+56
Page 183 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Detailed Project Roll Out Plan (Indicative)
30
Commissioning and
Operationalizing of IT
infrastructure at Phase II
Client locations including
DR site.
Data
migration
and
digitization of historical
data of Phase-II
Approval by APeCOPS
0+72
Approval of data migration &
digitisation of historical data
Capacity
Building
&
change
management report
Approval of evaluation report &
change management report
Training of users & evaluation
report and change management
report
Approval of evaluation report &
change management report
xxxii. Report on amendments/
enhancements/
modifications
made based on inputs of AP Police
/ Third Party’s Acceptance Testing
for State-wide Roll-Out
Approval of report
xxxiii. Third Party Acceptance
Testing Certificate
0+76
xxxiv.
Detailed
plan
for
monitoring
of
SLAs
and
performance of the overall system
Approval by APeCOPS
Approval of detailed plan for
monitoring
of
SLAs
and
performance of the overall system
36
Go-Live for complete xxxv. Go-Live Acceptance from AP
CCTNS Solution
Police
xxxvi. Report on roll-out across
State including
a.
Site
Preparation
and
Infrastructure Deployment Report
across State including DR site
b. Manpower Deployment Report
c. Data Migration Report including
Test Plans and Test Results for
Data Migration
d. Training Delivery Report
e. Overall Test Report
Approval by APeCOPS
Acceptance of commissioning of
Phase II (Entire CCTNS Project
commissioning) on the basis of
completion of activities
Post Implementation - Operation and Maintenance
0+68
31
32
33
34
35
Capacity Building and
Change Management
Approval by APeCOPS
User
Training
on
complete
CCTNS
Solution
Approval by APeCOPS
State wide
Phase II
rollout
of
Approval by APeCOPS
3rd party Acceptance
testing, audit and
certification of complete
CCTNS Solution
SLA and Performance
Monitoring Plan
Volume-I – Techno-Funcational Requirements
0+52
0+56
0+68
0+70
0+72
0+76
0+68
0+72
0+72
0+80
5 Years since
the
“Go-Live” of
Complete
Page 184 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Detailed Project Roll Out Plan (Indicative)
1
2
Handholding support
Reports
submission
handholding of sites
Approval by APeCOPS
Approval of reports
Project Operation and
Maintenance
xxxvii. Monthly & Half yearly
Progress
Report
on
Project
including SLA Monitoring Report
and Exception Report
xxxviii. Project Quality Assurance
report
xxxix. Details of all the issues
logged
Approval of half yearly reports
Approval by APeCOPS
on
CCTNS
Solution
For
next
6
months
from
“Go-Live of each
of the phases
and complete
CCTNS solution
respectively”
Within
one
month of report
submission by SI
5 Years from the
date
of
“GoLive” of each of
the Phases and
Complete
CCTNS Solution
Within
two
weeks of report
submission by SI
Note: Whereever a particular milestone which needs to be approved by
APeCOPS consists of multiple deliverables, and such deliverables need
to follow a logical sequential flow of acceptance the SI should ensure
that the deliverables are delivered in the right order within the overall
timeline of that milestone.
SI shall prepare a detailed roll-out plan for each of the Districts in the Phase and
get the same approved by the APeCOPS. SI is also responsible for conducting
workshops for the key officers (State Mission Team, District Mission Team, and
District Core Team) of the Districts / State for presenting the District-Wise rollout plan and get the approval from the District Teams before getting the final
approval of the State Nodal Officer. The SI shall also provide the necessary
assistance for the key officers (State Mission Team, District Mission Team, and
District Core Team) of the Districts / State during the design and implementation
of CCTNS in the State.
One of the important factors that would determine the success of the CCTNS /
Enterprise eCOPS implementation in the Andhra Pradesh State is the continuous
availability of domain experts to the implementation team. SI shall put together
a team of domain experts with a minimum of 10 years of experience in the
State/UT Police Department who will work on this project on a full time basis
during the entire duration of the project.
Volume-I – Techno-Funcational Requirements
Page 185 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
List of Indicative Deliverables:

Overall Project Plan

Enterprise eCOPS Customization / Extension
a. Requirements Traceability Matrix
b. Refined Functional Requirements Specification
c. Systems Requirement Specification
d. Design Document (High Level Design and Low Level Design)
e. Test Plans
f. CAS Configuration / Customization / Extension Document
g. Change / Reference Document documenting changes to the base
version of Enterprise eCOPS.

Network Connectivity
a. Network Architecture
b. Network diagrams (LAN and WAN) for PS / HO to State DC / DRC
c. Network diagrams for connectivity between State DC / DRC to
NCRB, DC / DRC

Data Migration Strategy and Methodology including Detailed Data
Migration Plan

Change Management and Capacity Building
a. Overall Change Management Plan
b. Content
for
Change
Management
including
Awareness
and
Communication Program
c. Overall
Capacity
Building
Plan
and
District-wise
Training
Schedule and Curriculum
d. Training Material

District-wise Roll-out / Implementation Plans
Volume-I – Techno-Funcational Requirements
Page 186 of 427
Crime & Criminal Tracking Network and Systems Project
7
AP Police
Annexure: Service Levels
1. This document describes the service levels to be established for the
Services offered by the SI to the Andhra Pradesh Police / APeCOPS.
The SI shall monitor and maintain the stated service levels to provide
quality service to the Andhra Pradesh Police / APeCOPS.
2. Definitions:
a)
“Scheduled Maintenance Time” shall mean the time that the System is
not in service due to a scheduled activity as defined in this SLA. The scheduled
maintenance time would not be during scheduled operation time.
Further,
scheduled maintenance time is planned downtime with the prior permission of
the APeCOPS.
b) “Scheduled operation time” means the scheduled operating hours of the
System for the month. All scheduled maintenance time on the system would be
deducted from the total operation time for the month to give the scheduled
operation time. The total operation time for the systems and applications within
the Primary DC, DRC and critical AP Police site infrastructure will be 24x7x365.
The total operation time for the other AP Police site systems shall be 18 hours.
c) “System or Application downtime” means accumulated time during which
the System is totally inoperable within the Scheduled Operation Time but outside
the scheduled maintenance time and measured from the time the Andhra
Pradesh Police / APeCOPS and /or its officials/employees log a call with the SI
team of the failure or the failure is known to the SI from the availability
measurement tools to the time when the System is returned to proper
operation.
d) “Availability” means the time for which the services and facilities are available
for conducting operations on the Andhra Pradesh Police system including
application and associated infrastructure. Availability is defined as:
{(Scheduled Operation Time
Operation Time)} * 100%
–
System
Volume-I – Techno-Funcational Requirements
Downtime)
/
(Scheduled
Page 187 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
e) “Helpdesk Support” shall mean the 16x6 basis support centre which shall
handle Fault reporting, Trouble Ticketing, and related enquiries during this
contract.
f)
the
“Incident” refers to any event / abnormalities in the functioning of
Data
Centre Equipment / Services
that
may
lead
to
disruption
in
normal operations of the Data Centre, System, or Application services.
g)
“Error” in data digitization or data migration exercise, refers to the
mistakes made intentional/ unintentional by SI which may or may not change
the actual meaning of the subject.
h)
“Security Breaches” mean any type of vulnerability such as unauthorized
access/ manipulation to any of the hardware components or Enterprise eCOPS or
any critical application of DC & DR sites or data by any unauthorized user
through LAN/ Internet/ Intranet, portal/ website hacking.
3.
Interpretations:
a)
The business hours are 8:00AM to 8:00PM on all working days (Mon-Sat)
excluding Public Holidays or any other Holidays observed by the Andhra Pradesh
Police (Except Police Stations). The SI however recognizes the fact that the
Andhra Pradesh Police offices will require to work beyond the business hours on
need basis.
b)
" Non-Business Hours "shall mean hours excluding “business Hours”.
c) 18x7 shall mean hours between 06:00AM -12.00AM midnight on all days of
the week.
d) If the operations at Primary DC are not switched to DRC within the stipulated
timeframe (Recovery Time Objective), it will be added to the system downtime.
e)
The availability for a cluster will be the average of availability computed
across all the servers in a cluster, rather than on individual servers. However,
non compliance with performance parameters for infrastructure and system /
service degradation will be considered for downtime calculation.
Volume-I – Techno-Funcational Requirements
Page 188 of 427
Crime & Criminal Tracking Network and Systems Project
f)
AP Police
The SLA parameters shall be monitored on a monthly basis as per the
individual SLA parameter requirements. However, if the performance of the
system/services is degraded significantly at any given point in time during the
contract and if the immediate measures are not implemented and issues are not
rectified to the complete satisfaction of the Andhra Pradesh Police / APeCOPS or
an agency designated by them, then the Andhra Pradesh Police / APeCOPS will
have the right to take appropriate disciplinary actions including termination of
the contract.
g) A Service Level violation will occur if the SI fails to meet Minimum Service
Levels, as measured on a half yearly basis, for a particular Service Level. Overall
Availability and Performance Measurements will be on a monthly basis for the
purpose of Service Level reporting. An “Availability and Performance Report” will
be provided by the SI on monthly basis in the Andhra Pradesh Police / APeCOPS
suggested format and a review shall be conducted based on this report. A
monthly Availability and Performance Report shall be provided to the Andhra
Pradesh Police / APeCOPS at the end of every month containing the summary of
all incidents reported and associated SI performance measurement for that
period. The monthly Availability and Performance Report will be deemed to be
accepted by the Andhra Pradesh Police / APeCOPS upon review and signoff by SI
and the Andhra Pradesh Police / APeCOPS. Where required, some of the Service
Levels will be assessed through audits or reports e.g. utilization reports,
measurements reports, etc., as appropriate to be provided by the SI on a
monthly basis, in the formats as required by the Andhra
Pradesh Police The
tools to perform the audit will need to be provided by the SI. Audits will normally
be done on regular basis or as required by the Andhra Pradesh Police/APeCOPS
and will be performed by the Andhra Pradesh Police / APeCOPS or the appointed
third party agencies.
h) EMS system as specified in this RFP shall play a critical role in monitoring the
SLA compliance and hence will have to be customized accordingly. The 3rd party
testing and audit of the system shall put sufficient emphasis on ensuring the
capability of EMS system to capture SLA compliance correctly and as specified in
this RFP. The selected System Integrator (SI) must deploy EMS tool and develop
additional scripts (if required) for capturing the required data for SLA report
generation in automated way. This tool should generate the SLA Monitoring
Volume-I – Techno-Funcational Requirements
Page 189 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
report in the end of every month which is to be shared with the Andhra Pradesh
Police / APeCOPS on a monthly basis. The tool should also be capable of
generating SLA reports for a half-year. The Andhra Pradesh Police / APeCOPS
will audit the tool and the scripts on a regular basis.
i)
The Post Implementation SLAs will prevail from the start of the Operations
and Maintenance Phase. However, SLAs will be subject to being redefined, to the
extent necessitated by field experience at the Police Stations / Higher Offices
and the developments of technology practices globally. The SLAs may be
reviewed on an annual/bi-annual basis as the Andhra Pradesh Police / APeCOPS
decides after taking the advice of the SI and other agencies. All the changes
would be made by the Andhra Pradesh Police / APeCOPS in consultation with the
SI.
j)
The SI is expected to provide the following service levels. In case these
service levels cannot be achieved at service levels defined in the tables below, it
shall result in a breach of contract and invoke the penalty clause. Payments to
the SI are linked to the compliance with the SLA metrics laid down in the tables
below. The penalties will be computed and calculated as per the computation
explained in this agreement. During the contract period, it is envisaged that
there could be changes to the SLA, in terms of addition, alteration, or deletion of
certain parameters, based on mutual consent of both the parties i.e. the Andhra
Pradesh Police/APeCOPS and SI.
k)
Following tables outlines the key service level requirements for the system,
which needs be ensured by the SI during the operations and maintenance
period. These requirements shall be strictly imposed and either the Andhra
Pradesh Police/APeCOPS or a third party audit/certification agency shall be
deployed for certifying the performance of the SI against the target performance
metrics as outlined in the tables below.
Volume-I – Techno-Funcational Requirements
Page 190 of 427
Crime & Criminal Tracking Network and Systems Project
7.1
1.
AP Police
Implementation Phase SLAs:
Capacity Building:
Service level
Description
Capacity
Building
Measurement
All the trainees within each of the training program should pass the
training exam with more than 80% or more marks conducted after their
training
Severity of Violation: High
This service level will be monitored and measured on a per District basis
through online examination of each trainee and their result
If the training quality in the program falls below the minimum service level,
it will be treated as one (1) violation.
The total number of violations for the payment period will be the
cumulative number of violations across all the programs across all Districts
in the payment period.
2.
Data Migration / Digitization:
Service level
Description
Data
Migration/
Digitization
Measurement
Errors having “High” impact would amount from mistakes in section of
offence/ FIR details/ Name of accused or complainant/ particulars of accused
such as address, contact details, ID (DL No., passport No. etc.). High
impacting errors shall have direct implications to penalties.
Errors having “Low” impact would amount from other mistakes. Three (3) or
less low impacting errors per case file will not be subjected for penalties,
however mistakes would be corrected by SI at the time of such incident is
reported.
Severity of Violation: High
This service level will be measured on a monthly basis for each Police
Station / Higher Office.
If the data migration / digitization service level in a Police Station / Higher
Office falls below the minimum service level, it will be treated as one (1)
violation.
The total number of violations for the payment period will be the cumulative
number of violations across all the Police Stations / Higher Offices in the
payment period.
Volume-I – Techno-Funcational Requirements
Page 191 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Delivery Related Service Level Agreement (SLA) Criteria
Explanation: The deduction mentioned in this table shall be made from the next due payment to the SI for services provided on Statewide basis.
S.
No.
1
2
3
4
Service Metrics
Baseline
Lower Performance
Violation of SLA
Remarks
Basis of
Metric
Metric
Deduction
Metric
Deduction
Delivery of the
reports/ deliverables
as defined in the
implementation and
roll out plan given in
Section 6 of Vol-I
As
per
the
timelines
defined in the
implementation
and roll out
plan given in
Section 6 of
Vol-I
One
week
after the due
date
Rs. 10,000/- per
week
>1 week
Rs. 20,000/- for
every week of
delay
Timelines
for
delivery of reports as
in
the
implementation and
roll out plan given in
Section 6 of Vol-I
System study,
design,
development,
testing of
enterprise e-COPS
& its Integration
with other
applications
including
migrations of
existing data &
UAT (User
Acceptance
Testing) as per
requirement
mentioned in this
RFP
12 Months
from
date
of
signing of contract
13-15
Months
Rs. 10,000/- per
> 15 Months
Rs. 1,00,000/per month
of delay
Months taken
after beginning of
the assignment to
develop and test the
application at the
Data center by the
Operator, not
including the
software audit by
TPA
The application
should be tested
for desired
functionalities,
security, and
completeness
as well as
compliance with
SLA, within the
period
Supply,
installation and
Commissioning
of hardware at
police locations
10
months
Phase I)
13
months
Phase II)
11-12
months (for
Phase I)
14
months
(for Phase II)
For
Non-compliance
at each site of
deployment:
Rs. 30,000/-
> 12 months
(for Phase I)
> 14 months
(for Phase II)
For
noncompliance
at each site of
deployment:
Rs.
45,000/Per Month
Months after
taking over of
the office site for
project
The deduction
shall be made per
site basis, where
criterion is not
satisfied
Supply, installation
6 months from the
6-7 months
Rs. 100,000/-
> 7months
Rs. 100,000 for
Months taken
APeCOPS
Parameters
(for
(for
Volume-I – Techno-Funcational Requirements
after the
due
date
month of delay
Page 192 of 427
Measurement
after
may
Crime & Criminal Tracking Network and Systems Project
AP Police
Delivery Related Service Level Agreement (SLA) Criteria
Explanation: The deduction mentioned in this table shall be made from the next due payment to the SI for services provided on Statewide basis.
S.
No.
Service Metrics
Parameters
and Commissioning
of the Data Center
Equipment
5
Capacity building
Baseline
Lower Performance
Metric
Metric
Violation of SLA
Deduction
Metric
date of signing of
Contract
Deduction
Remarks
Basis of
Measurement
every month of
delay
beginning
of
assignment
the
conduct
independent audit
to verify that the
data center is as
per
the
Specifications
Less
than
80%
and
more than
60% marks
Rs.
500/Trainee
Per
trainees should
pass the training
Less
than
60% marks
Rs. 1000/- per
trainee
Results from online
examination
test
post training course
The feedback of
the
attendees
must be taken
after
every
training
session/program
and this feedback
should
be
leveraged
for
improving
the
capacity building
program
Error
rate
is
measured
by
percentage
of
records
with
corrections
marked by the
designated
officials
All the
6
Data Digitization
Error rate in a batch
during
verification
should be less than
0.5%
Error
rate
between
0.5%
and
5%
Rs 5,000 per batch
and correction of
records
Error rate of
over 5%
Rs. 10,000 per
batch and the
entire batch to
be re-done
Error rate in a batch
during verification
7
Maintenance
Phase
All the
issues
reported
regarding hardware,
software
Resolution of
issues within
2
working
days
of
reporting
Rs.
500/instance
Resolution
of
the
issue after
2 working
days
Rs.1000/for
every day delay
over and above
beyond
Time and date of
reporting of the issue
etc.
should
be
Volume-I – Techno-Funcational Requirements
per
Page 193 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Delivery Related Service Level Agreement (SLA) Criteria
Explanation: The deduction mentioned in this table shall be made from the next due payment to the SI for services provided on Statewide basis.
S.
No.
Service Metrics
Parameters
Baseline
Metric
Lower Performance
Metric
Deduction
Violation of SLA
Metric
Deduction
resolved
within
24 hours (within
1 working day)
Volume-I – Techno-Funcational Requirements
Page 194 of 427
Basis of
Measurement
Remarks
Crime & Criminal Tracking Network and Systems Project
3.
AP Police
Violations and Associated Penalties:
a) The primary intent of Penalties is to ensure that the system
performs in accordance with the defined service levels. Penalties are
not meant to be punitive or, conversely, a vehicle for additional
fees.
b) Penalty Calculations. The framework for Penalties, as a result of not
meeting the Service Level Targets is as follows:
i. The performance will be measured for each of the defined service level
metric against the minimum / target service level requirements and the
violations will be calculated accordingly.
ii. The number of violations in the reporting period for each level of
severity will be totaled and used for the calculation of Penalties.
iii. Penalties applicable for each of the high severity violations are 0.1% of
respective payment- period payment to the SI.
iv. Penalties applicable for each of the medium severity violations are
0.05% of respective payment- period payment to the SI.
Note: Whereever a particular milestone which needs to be approved by
APeCOPS consists of multiple deliverables, and such deliverables need
to follow a logical sequential flow of acceptance the SI should ensure
that the deliverables are delivered in the right order within the overall
timeline of that milestone.
Volume-I – Techno-Funcational Requirements
Page 195 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
7.2 Post Implementation Phase SLAs:
1. Primary DC/DRC Site Infrastructure Systems and Application
Availability and Performance:
a) Production enterprise eCOPS and advanced applications - The
failure or disruption has a direct impact on the Andhra Pradesh Police’s ability
to service its Police Stations / Higher Offices, ability to perform critical backoffice functions or a direct impact on the organization. This includes but not
limited to:i. Storage and related switches at Primary DC and DRC.
ii. Web, Application, Database, and Backup Servers at Primary DC and
DRC.
iii. Primary DC to DRC connectivity.
iv. Primary DC and DRC network infrastructure.
v. Primary DC and DRC security infrastructure.
b)
Other
Systems
in
Production
and
Non
Production
Systems
(Development, QA, and Training). The failure or disruption has no direct
impact on the Andhra Pradesh Police’s ability to serve its Police Stations /
Higher Offices, or perform critical back-office functions.
i. Production Non enterprise eCOPS Servers.
ii. Test, QA and Training Servers.
iii. Helpdesk infrastructure & applications.
iv. EMS Infrastructure.
c) Enterprise e-COPS Components and advanced applications. The
failure or disruption has a direct impact on the Andhra
Pradesh Police’s
ability to service its Police Stations / higher offices, ability to perform critical
back-office functions or a direct impact on the organization.
Volume-I – Techno-Funcational Requirements
Page 196 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
d) Non Enterprise eCOPS and advanced applications Components. The
failure or disruption has no direct impact on the Andhra
ability
to serve its
police
stations
/ higher
offices,
Pradesh Police’s
or perform
critical
back-office functions.
e)
These service levels will be monitored on a monthly basis.
f) The below tables gives details on the Service Levels the SI should
maintain.
Service Level
Description
Infrastructure
Availability
Measurement
Availability of production Enterprise eCOPS systems and advanced
applications shall be at least 99%
Severity of Violation: High
Availability over the six month
period
< 99% &>= 98.5%
< 98.5% &>= 98%
< 98%
Violations for calculation of
penalty
1
2
3
In addition to the above, if the service level in any month in the
six month period falls below 98%, one (1) additional violation will
be added for each % drop for each such month to the overall
violations for this service level.
Volume-I – Techno-Funcational Requirements
Page 197 of 427
Crime & Criminal Tracking Network and Systems Project
Infrastructure
Availability
AP Police
Availability of non Enterprise eCOPS and advanced applications in
production and non-production systems shall be at least 97%.
Severity of Violation: Medium
Availability over the six month
period
< 97% &>= 96.5%
< 96.5% &>= 96%
< 96%
Violations for calculation of
Penalty
1
2
3
In addition to the above, if the service level in any month in the
six month period falls below 96%, one (1) additional violation will
be added for each % drop for each such month to the overall
violations for this service level.
Infrastructure
Availability
Recovery Time Objective (RTO) shall be less than or equal to six (6)
hours.
Severity of Violation: High
Each instance of non-meeting this service level will be treated as
one (1) violation.
Infrastructure
Availability
Recovery Point Objective (RPO) should be zero minutes.
(Zero data loss in case of failure of Primary DC).
Severity of Violation: High
Each instance of non-meeting this service level will be treated as
two (2) violations.
Volume-I – Techno-Funcational Requirements
Page 198 of 427
Crime & Criminal Tracking Network and Systems Project
Infrastructure
Performance
AP Police
Sustained period of peak CPU utilization of any server crossing
70% (with the exception of batch processing) shall be less
than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak CPU utilization of any server
crosses 70% (with the exception of batch processing) and stays
above 70% for time more than 30 minutes will be treated as one
(1) instance.
Number of instances over
the six month period
Violations for calculation of
penalty
>0 & <=3
1
>3
2
In addition to the above, if the number of instances in any month in
the six-month period exceeds 3, one (1) additional violation will be
added for each such month to the overall violations for this service
level.
Infrastructure
Performance
Sustained period of peak I/O utilization of any server crossing
70% (with the exception of batch processing) shall be less
than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak I/O utilization of any server
crosses 70% (with the exception of batch processing) and stays
above 70% for time more than 30 minutes will be treated as one
(1) instance.
Number of instances over
the six month period
Violations for calculation of
penalty
>0 & <=3
1
>3
2
In addition to the above, if the number of instances in any month in
the six- month period exceeds 3, one (1) additional violation will be
added for each such month to the overall violations for this service
level.
Volume-I – Techno-Funcational Requirements
Page 199 of 427
Crime & Criminal Tracking Network and Systems Project
Infrastructure
Performance
AP Police
Sustained period of peak memory utilization of any server
crossing 70% (with the exception of batch processing) shall be less
than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak memory utilization of any server
crosses 70% (with the exception of batch processing) and stays
above 70% for time more than 30 minutes will be treated as one
(1) instance.
Number of instances over
the six month period
Violations for calculation
of penalty
>0 & <=3
1
>3
2
In addition to the above, if the number of instances in any month in
the six- month period exceeds 3, one (1) additional violation will be
added for each such month to the overall violations for this service
level.
Application
Availability
Availability of Enterprise e-COPS solution components measured
within the Data Center shall be at least 98%
Severity of Violation: High
This service level will be monitored on a monthly basis.
Availability over the six-month Violations
period
penalty
<98% & >=96%
1
<96% & >=94%
2
<94%
3
for
calculation
In addition to the above, if the service level in any month in the
six-month period falls below 94%, one (1) additional violation will
be added for each such month to the overall violations for this
service level.
Volume-I – Techno-Funcational Requirements
Page 200 of 427
Crime & Criminal Tracking Network and Systems Project
Application
Availability
AP Police
Availability of non-enterprise E-COPS solution components
measured within the Data Center shall be at least 97%
Severity of Violation: Medium
This service level will be monitored on a monthly basis.
Availability over the six
month period
Violations for calculation
of penalty
>97% & <=96%
1
>96%
2
In addition to the above, if the service level in any month in the
six-month period falls below 96%, one (1) additional violation will
be added for each such month to the overall violations for this
service level.
Application
Performance
Average application response time during peak usage hours as
measured from APeCOPS location within the Data Center shall not
exceed 4 seconds.
Severity
High
of
Violation:
The list of critical business functions and peak usage hours
will be identified by the Andhra Pradesh Police / APeCOPS during
the Supply and System Integration Phase.
This service level will be monitored on a monthly basis.
Average application response Violations
time over the six-month period penalty
>4s & <=5s
2
>5s & <=6s
4
>6s
5
for
calculation
In addition to the above, if the average turnaround time in any
month in the six-month period goes beyond 6s, one (1) additional
violation will be added for each such month to the overall violations
for this service level.
Every incidence of security breach would be considered high severity of violation
and would be treated as 5 violations for calculation of penalty. AP Police would
also have discretion to appoint third party agency for security audit of the entire
CCTNS system.
Volume-I – Techno-Funcational Requirements
Page 201 of 427
Crime & Criminal Tracking Network and Systems Project
2.
AP Police
AP Police / APeCOPS Site Infrastructure Systems
a) Critical AP Police Site Systems: The failure or disruption results in inability
of the police station / higher offices to service its dependent offices or
perform
critical
back-office functions. Critical AP Police site infrastructure
means the IT infrastructure at AP Police site which are shared by multiple users
i.e., Core Switch, Core Routers, etc.
b)
This service level will be measured on a monthly basis for each
implementation site.
c)
The below tables gives details on the Service Levels the SI should maintain.
Service Level
Description
Systems
Availability at
Police Sites
Measurement
Availability of the critical site infrastructure components at
AP all the
implementation sites shall be at least 99%
Severity of Violation: High
This service level will be measured on a monthly basis for
each implementation site.
If the availability in a month for an implementation site
falls below the minimum service level, it will be treated as
one (1) violation.
The total number of violations for the six-month period
will be the cumulative number of violations across all the
months across all sites in the six-month period.
Volume-I – Techno-Funcational Requirements
Page 202 of 427
Crime & Criminal Tracking Network and Systems Project
3.
AP Police
Handholding Support: AP Police Site Support:
a) Level 1 Incidents: The incident has an immediate impact on the Andhra
Pradesh Police's ability to service its Police Stations / Higher Offices, to
perform critical back-office functions or has a direct impact on the
organization.
b) Level 2 Incidents: The incident has an impact on the Andhra
Pradesh
Police’s / APECOPS ability to service its Police Stations / Higher Offices
that while not immediate, can cause service to degrade if not resolved
within reasonable time frames.
c) The severity of the individual incidents will be mutually determined by the
Andhra Pradesh Police / APeCOPS and SPMU / SI.
d) The scheduled operation time for the AP Police / APeCOPS site systems
shall be the business hours of the AP Police / APeCOPS.
e) This service level will be measured on a monthly basis for each
implementation site.
f) The tables on the following page give details of the Service Levels the SI
is required to maintain.
Service Level
Description
Measurement
AP Police Site
Support
Performance
80% of the Level 1 Incidents at each site should be resolved within 2
business hours from the time call is received / logged whichever is
earlier. The maximum resolution time for any incident of this nature
shall not exceed 8 business hours.
Severity of Violation: Medium
This service level will be measured on a monthly basis for each
implementation site.
If the performance in a month for an implementation site falls below
the minimum service level, it will be treated as one (1) instance. The
total number of instances for the six-month period will be the
cumulative number of instances across all the months across all sites in
the six-month period.
Volume-I – Techno-Funcational Requirements
Page 203 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Average number of instances per month = (Total number of instances for
the six-month period) / 6
Average
instances
per
month
>0 &<=4
>4 &<=8
>8 &<=12
>12
AP
Police
Support
Performance
Site
number
of Violations for calculation of
penalty
1
2
3
4
80% of the Level 2 Incidents at each site should be resolved within 6
business hours from the time a call is received / logged whichever is
earlier. The maximum resolution time for any incident of this nature
shall not exceed 48 hours.
Severity of Violation: Medium
This service level will be measured on a monthly basis for each
implementation site.
If the performance in a month for an implementation site falls below
the minimum service level, it will be treated as one (1) instance. The
total number of instances for the six-month period will be the
cumulative number of instances across all the months across all sites
in the six-month period.
AP
Police
Support
Performance
Site
Average number of instances per month = (Total number of instances
for the six-month period) / 6
Average number of instances
Violations for calculation
of penalty
per month
>0 &<=4
1
>4 &<=8
2
>8 &<=12
3
>12
4
Replacement of hardware equipment shall be done within 7 days of
notification by the Andhra Pradesh Police. These equipments would
have failed on four or more occasions in a period of less than three
months or six times in a period of less than twelve months. (Mean
Time Between Failure Condition)
Severity of Violation: High
Each instance of non-meeting this service level will be treated as one
(1) violation.
Volume-I – Techno-Funcational Requirements
Page 204 of 427
Crime & Criminal Tracking Network and Systems Project
4.
AP Police
Handholding Support: Application Support:
a) Level 1 Defects: The failure to fix has an immediate impact on the
Andhra Pradesh Police’s ability to service its Police Stations / Higher
Offices, inability to perform critical back-office functions or a direct impact
on the organization.
b) Level 2 Defects: The failure to fix has an impact on the Andhra
Pradesh
Police's ability to service its Police Stations / Higher Offices that while not
immediate, can cause service to degrade if not resolved within reasonable
time frames.
c) Level 3 Defects: The failure to fix has no direct impact on the Andhra
Pradesh Police's ability to serve its Police Stations / Higher Officers, or
perform critical back-office functions.
d) The severity of the individual defects will be mutually determined by the
APeCOPS and SPMU.
e) This service level will be monitored on a monthly basis.
f) The below tables gives details on the Service Levels the SI should
maintain.
Service Level
Description
Measurement
Application
Support
Performance
95% of the Level 1 defects shall be resolved within 4 business
hours from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over
month period
<95% &>=90%
<90% &>=95%
<85%
Volume-I – Techno-Funcational Requirements
the
six-
Violation for calculation of
penalty
1
2
3
Page 205 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
In addition to the above, if the service level in any month in
the six- month period falls below 85%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Application
Support
Performance
95% of the Level 2 defects shall be resolved within 72 hours
from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six Violation for calculation
month period
of penalty
<95% & >=90%
1
<90% & >=85%
2
<85%
3
In addition to the above, if the service level in any month in
the six- month period falls below 85%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Application
Support
Performance
100% of the Level 3 defects shall be resolved within 120 hours
from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six Violation for calculation
month period
of penalty
<100% & >=90%
1
<90% & >=80%
2
<80%
3
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Application
Support
Performance
Up to date of the documentation of the design,
modifications, enhancements, and defect-fixes in the halfyearly period.
Severity of Violation: Medium
Volume-I – Techno-Funcational Requirements
Page 206 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
This service level will be measured on a half-yearly basis.
Each instance of non-meeting this service level will be treated
as one (1) violation.
Volume-I – Techno-Funcational Requirements
Page 207 of 427
Crime & Criminal Tracking Network and Systems Project
5.
AP Police
Network Uptime:
Severity of Violation: High
This service level will be monitored on a monthly basis.
The below tables gives details on the Service Levels the SI should maintain.
Service Level
Description
Measurement
Network Uptime
Availability of the network and all related components
at all the implementation sites shall be at least 99%.
Severity of Violation: High
This service level will be measured on a monthly basis for
each implementation site.
If the network availability in a month falls below the
minimum service level, it will be treated as one (1)
violation.
The total number of violations for the six-month period will
be the cumulative number of violations across all the
months across all sites in the six-month period.
Volume-I – Techno-Funcational Requirements
Page 208 of 427
Crime & Criminal Tracking Network and Systems Project
6.
AP Police
Handholding Support: Helpdesk and Data Center Support:
a) Level 1 Calls: The failure to fix has an immediate impact on the Andhra
Pradesh Police's / APeCOPS ability to service its Police Stations / Higher
Offices, inability to perform critical back-office functions or a direct
impact on the organization.
b) Level 2 Calls: The failure to fix has an impact on the Andhra Pradesh
Police’s / APeCOPS ability to service its Police Stations / Higher Offices
that while not immediate, can cause service to degrade if not resolved
within reasonable time frames.
c) Level 3 Calls. The failure to fix has no direct impact on the Andhra
Pradesh Police's / APeCOPS ability to serve its Police Stations / Higher
Offices, or perform critical back-office functions.
d) This service level will be monitored on a monthly basis.
e) The scheduled operation time for the Helpdesk shall be 24x7.
f) The below tables gives details on the Service Levels the SI should
maintain.
Service Level
Description
Measurement
Helpdesk
Performance
98% of the calls shall be answered within 45 seconds.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over
six month period
<98% & >=90%
<90% & >=80%
<80%
the Violation for calculation
of penalty
1
2
3
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Helpdesk
Performance
98% of the incidents within helpdesk resolution capacity shall
be resolved in a cycle time of 24 hours.
Volume-I – Techno-Funcational Requirements
Page 209 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over
six month period
<98% & >=90%
<90% & >=80%
<80%
the Violation for calculation
of penalty
1
2
3
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Helpdesk
Performance
98% of the non SI supported incidents shall be routed to the
appropriate service provider (Telecom Service Provider(s) or
any other) within 30 minutes.
Severity of Violation: Medium
This service level will be monitored on a monthly basis.
Performance over
six month period
<98% & >=90%
<90% & >=80%
<80%
the Violation for calculation
of penalty
1
2
3
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Helpdesk
Performance
80% of the Level 1 calls shall be resolved within 2 hours from
call received / logged whichever is earlier. The maximum
resolution time for any incident of this nature shall not exceed
8 business hours.
Severity of Violation: High.
This service level will be monitored on a monthly basis.
Performance over
six month period
Volume-I – Techno-Funcational Requirements
the Violation for calculation
of penalty
Page 210 of 427
Crime & Criminal Tracking Network and Systems Project
<80% & >=70%
<70% & >=60%
<60%
AP Police
1
2
3
In addition to the above, if the service level in any month in
the six-month period falls below 60%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Helpdesk
Performance
80% of the Level 2 calls shall be resolved within 6 hours from
call received / logged whichever is earlier. The maximum
resolution time for any incident of this nature shall not exceed
48 hours.
Severity of Violation: High.
This service level will be monitored on a monthly basis.
Performance over
six month period
<80% & >=70%
<70% & >=60%
<60%
the Violation for calculation
of penalty
1
2
3
In addition to the above, if the service level in any month in
the six- month period falls below 60%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Helpdesk
Performance
80% of the Level 3 calls shall be resolved within 24 hours from
call received / logged whichever is earlier. The maximum
resolution time for any incident of this nature shall not exceed
72 hours.
Severity of Violation: High.
This service level will be monitored on a monthly basis.
Performance over
six month period
<80% & >=70%
Volume-I – Techno-Funcational Requirements
the Violation for calculation of pen
1
Page 211 of 427
Crime & Criminal Tracking Network and Systems Project
<70% & >=60%
<60%
AP Police
2
3
In addition to the above, if the service level in any month in
the six- month period falls below 60%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
In addition to the above, if the service level in any month in
the six- month period falls below 80%, one (1) additional
violation will be added for each such month to the overall
violations for this service level.
Datacenter Support If any equipment would have failed on four or more occasions
Performance
in a period of less than three months or six times in a period
of less than twelve months, replacement of said hardware
equipment shall be done within 3 days of notification by the
Andhra Pradesh Police / APECOPS.
Severity of Violation: High
Each instance of non-meeting this service level will be treated
as one (1) violation.
Datacenter Support Up to date of the documentation
Performance
modifications, enhancements, and fixes.
of
the
design,
Severity of Violation: Medium.
This service level will be measured on a monthly basis.
Each instance of non-meeting this service level will be treated
as one (1) violation.
Volume-I – Techno-Funcational Requirements
Page 212 of 427
Crime & Criminal Tracking Network and Systems Project
7.
AP Police
Reporting
The below tables gives details on the Service Levels the SI should maintain for
AP Police site systems availability.
Service Level
Description
Measurement
Availability and
Performance
Report
Provide monthly SLA compliance reports, monitoring and
maintenance related MIS reports by the 5th of the following
month.
Severity of Violation: Medium
This service level will be monitored on a monthly basis.
If the monthly SLA compliance report related to the service level
metrics is not provided in the given timeframe, it will be treated
as one (1) instance.
The total number of instances for the six-month period will be the
cumulative number of instances across all the months in the sixmonth period.
Total
number
of Violations for calculation
instances 0ver the six of penalty
month period
>0 & <=3
1
>3
2
Volume-I – Techno-Funcational Requirements
Page 213 of 427
Crime & Criminal Tracking Network and Systems Project
8.
AP Police
Credits for Successful Application Uptake:
The below tables gives details of the credits that can be gained by the SI for
successful uptake of the application in the Andhra Pradesh State. The credits will
not be calculated for the first reporting period and would commission from next
reporting period.
Service Level
Description
Measurement
CCTNS Uptake
The following metrics will be measured at the end of each
reporting period for each District that has been declared as “Go
Live”:
1. Number of key transactions carried through internet (ex: Transactional
such as submitting an application for a no objection certificate and
Informational such a requesting the status of a case).
2. Number of active users profiles in CCTNS.
3. Number of read-write transactions on CCTNS system.
4. Number of Searches carried out on data in CCTNS.
5. Total number of FIRs prepared through CCTNS.
6. Total number of Crime Details Forms prepared through CCTNS.
7. Total number of Key Investigation Forms prepared through CCTNS.
8. Total number of Arrest Cards prepared through CCTNS.
9. Total number of Charge Sheets prepared through CCTNS.
10. Quality (Recency and accuracy) of information available in CCTNS.
11. Number of cases reported to be solved because of the availability of
CCTNS
12. Number of ad-hoc requests successfully responded to using CCTNS.
Time
for
submitting
the
monthly
and
annual
13. Turnaround
crime/criminal information to NCRB from the State/UT.
A credit will be gained for each of the above parameters if the uptake for
that parameter shows significant improvement.
The following table applies for each of the above parameters:
%
increase
over
measurement
in
the
reporting period
>5 &<=10%
>10 &<=15%
> 15%
Volume-I – Techno-Funcational Requirements
the
last
Credits
2
3
4
Page 214 of 427
Crime & Criminal Tracking Network and Systems Project
9.
AP Police
Violations and Associated Penalties:
a) The primary intent of Penalties is to ensure that the system performs in
accordance with the defined service levels. Penalties are not meant to be
punitive or, conversely, a vehicle for additional fees.
b) A six monthly performance evaluation will be conducted using the six
monthly reporting periods of that period.
c) Penalty Calculations. The framework for Penalties, as a result of not
meeting the Service Level Targets are as follows:
i. The performance will be measured for each of the defined service
level metric against the minimum / target service level requirements
and the violations will be calculated accordingly.
ii. The number of violations in the reporting period for each level of
severity will be totaled and used for the calculation of Penalties.
a. If the total number of credits gained by the SI is lower
than the total number of high severity violations in the
reporting period, the total number of credits will be
subtracted from the total number of High Severity
Violations in the reporting period for the calculation of
Penalties.
b. If the total number of credits gained by the SI is higher
than the total number of high severity violations in the
reporting period, the resultant total number of high
severity violations in the reporting period for calculation of
penalties will be considered as zero (0).
iii. Penalties applicable for each of the high severity violations are two
(2) % of respective half yearly payment to the SI.
iv. Penalties applicable for each of the medium severity violations are
one (1%) of respective half yearly payment to the SI.
v. Penalties applicable for each of the low severity violations is half
percentage (0.5%) of respective half yearly payment to the SI.
vi. Penalties applicable for not meeting a high (H) critical performance
target in two consecutive half years on same criteria shall result in
additional deduction of 5% of the respective half yearly payment to
the SI. Penalty shall be applicable separately for each such high
critical activity.
vii. Penalties applicable for not meeting a medium (M) critical
performance target in three consecutive quarters on same criteria
Volume-I – Techno-Funcational Requirements
Page 215 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
shall result in additional deduction of 3% of the respective quarterly
payment to the SI. Penalty shall be applicable separately for each
such medium critical activity.
viii. Penalties applicable for not meeting a low (L) critical performance
target in three consecutive quarters on same criteria shall result in
additional deduction of 2% of the respective quarterly payment to
the SI. Penalty shall be applicable separately for each such medium
critical activity.
ix. It is to be noted that if the overall penalty applicable for any of the
review period during the currency of the contract exceeds 25% or if
the overall penalty applicable for any of the successive half year
periods during the currency of the contract is above 15%; then the
Andhra Pradesh Police/APeCOPS shall have the right to terminate the
contract.
Volume-I – Techno-Funcational Requirements
Page 216 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-1: Organization Chart
Director General of Police
Addl. DGP
(L & O)
AIG,
L&O
Addl. DGP
(CID)
IGP, CID
Add. DGP (TS)
Addl. DGP
(Int.)
IGP, Int
DIG, Int
SP, Int
DIG, CID
SP, CID
Addl. DGP
Addl. DGP
(Admin)
(Welfare)
IGP, Admin
AIG, Admin
Addl. DGP
(Rect.)
Addl. DGP
(Legal)
IGP, Rect.
Addl. DGP
Addl. DGP
(APSP)
(Co-Ord)
IGP, APSP
DIG, APSP
Comdt. APSP
15 Bns – 1 CPL
Addl. DGP
(P & L)
Addl. DGP
(Org.)
IGP, Org.
Addl. DGP
(Trg.)
Addl. DGP
(Sports)
IG (Trg.)
IGP. Sports
DIG (Trg.)
Principal,
PTC (6)
Addl. DGP
Road Safety
Addl. DGP (Rly.)
IGP (Comm.)
DIG, PCS
DIG, Comm.
SP, Comm.
DSP, Comm.
SP, PCS
Addl. DGP (HG)
IGP (HG)
DIG (HG)
IGP
Hyd. Region
IG
(Marine Police)
SRP SEC’Bad
SP, RR
SDPO
Circles
PSs
SP, MBNR
SDPO
Circles
PSs
DIG,
NZB.Range
SP, NLG
SDPO
Circles
PSs
SP, MDK
SDPO
Circles
PSs
SRP
Vijayawada
SDPO
Circles
PSs
SDPO
Circles
PSs
SP, NZB
SP, KUR
SP, KDP
CP, VIJ
SDPO
Circles
PSs
SDPO
Circles
PSs
SDPO
Circles
PSs
SDPO
Circles
PSs
CP, VSP
SDPO
Circles
PSs
SDPO
Circles
PSs
SP, CTR
SDPO
Circles
PSs
SDPO
Circles
PSs
SP, GTR - U
DSP
(Marine Police)
SP, WRL-R
SDPO
Circles
PSs
SP, WRL-U
SDPO
Circles
PSs
SP, KMM
SDPO
Circles
PSs
SP, GTR - R
SP, NLR
SP, PKM
SDPO
Circles
PSs
SDPO
Circles
PSs
SDPO
Circles
PSs
Page 217 of 427
PS
(Marine Police)
JD. (APPA)
CP, CYB
Zones
ACPs
PSs
Deputy Dir.
(APPA)
IGP
Andhra Region
DIG
VSP. Range
DIG
KNR. Range
DIG
WRL Range
IG , Guntur Range
SDPO
Circles
PSs
CP, HYD
Zones
ACPs
PSs
IGP
Warangal Region
SP, TPT - U
SP
(Marine Police)
AD. (APPA)
DIG
ATP. Range
SP, ATP
DIG
(Marine Police)
Dir. (APPA)
DIG, GH
SP, GH
DIG
Kur. Range
Volume-I – Techno-Funcational Requirements
SRP
Guntakal
Addl. DGP (GH)
IG (GH)
IGP
Rayalseema Region
DIG,
Hyd.Range
SP, Tech.
DSP, Tech.
SDPO
Circles
PSs
IGP (PCS & S)
IGP (PTO)
DIG (Rly.)
SP, KNR
SP, ADB
SDPO
Circles
PSs
SDPO
Circles
PSs
SP, VSP-R
SP, VZM
SDPO
Circles
PSs
DIG
ELR. Range
SP, SKL
SDPO
Circles
PSs
SP, EG
SDPO
Circles
PSs
SP, RJY-U
SP, WG
SDPO
Circles
PSs
SDPO
Circles
PSs
SP, KRI
SDPO
Circles
PSs
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-2: Existing Legacy Applications and Systems
Serial Number : 1 Application Name Type of Application eCOPS Investigation Application Description eCOPS solution is a police modernization application specially designed to cater the needs of the Police Station activates such as Investigation, Law & Order maintenance, Court & prosecution services. This enables the Police Department to achieve operational efficiency and citizen centric services in an efficient manner. Technology Stack Architecture : MVC Architecture Tech Specs: Java J2EE, Struts, EJB, Web Services, Ajax, Oracle 10g, BIRT Reports Deployment Details AP Police State Data Center Number of Users 3000 users (Total 1700 Police Stations) Gaps (indicative) Not able to generate MCR Reports Not Integrated with other core Applications Templates /Checklists not available Higher offices Modules not Available Recommendations Continues after Enterprise eCOPS Yes Need to be enhanced with additional requirements as mentioned in the FRS (Annexure ) . Serial Number : 2 Application Name Type of Application Criminal Intelligence System (CIS) Investigation Application Description Assist police investigators in identifying and short‐listing details of most probable offenders with their personal particulars, photographs, associates, pending NBWs etc.. Technology Stack Architecture : MVC Architecture Tech Specs: Visual Studio .net, SQL Server 2000, Ajax, Crystal Reports Volume-I – Techno-Funcational Requirements
Page 218 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Deployment Details AP Police State Data Center Number of Users 6000 users (Total 1700 Police Stations) Gaps (indicative) Not Integrated with eCOPS Redundant Data entry at Police Station level. Master data differences with eCOPS Multiple login Ids/passwords Recommendations Continues after Enterprise eCOPS Yes Data need to migrated to Oracle Application need to integrated with eCOPS Gang Files need to build. Serial Number : 3 Application Name AP Police (APPMS) Messaging Type of Application System Collaboration/Administration Application Description Police Messaging System” that empowers messaging service for the Department. It enables the Department to maintain and obtain comprehensive Administrative and law and order information from across the state in real time”. Towards satisfying this need, the application that not only makes the data transfer easy, but also provides ample security. Technology Stack Architecture : MVC Architecture Tech Specs: Visual Studio .net, Web Services, Ajax, Oracle 10g Deployment Details AP Police State Data Center Number of Users 15000 users Gaps (indicative) Data base driven mailing system. No SMTP support. Can’t configure to any Mail Client No integration with other systems Volume-I – Techno-Funcational Requirements
Page 219 of 427
Crime & Criminal Tracking Network and Systems Project
Recommendations Continues after Enterprise eCOPS AP Police
NO New mailing system with the same functionality need to be developed with SMTP mail server support. Serial Number : 4 Application Name Type of Application Citizen Portal Citizen Services Application Description Citizen Portal Module improves the Service Delivery to the Public such as document delivery, knowing case status, RTI information, Reporting crime, passport verification status, foreigner’s online registration, and property recoveries. Citizens are able to access the police services through transparent, multiple, and easily accessible channels in a citizen‐friendly manner. This will not only improve current methods of accessing these services but also provide alternatives for the public to communicate with the Police. Technology Stack Architecture : MVC Architecture Tech Specs: Java J2EE,Custom CMS, Dojo, Ajax, Oracle 10g Deployment Details AP Police State Data Center Number of Users Citizens of AP Gaps (indicative) Not integrated with eCOPS Recommendations Continues after Enterprise eCOPS Yes Citizen Portal need to enhance with additional functionalities as mentioned in the FRS (Annexure). Serial Number : 5 Application Description Application Name Type of Application 3rd Eye‐ An Investigation Tool Investigation provides with a single point search for various identification attributes associated with a citizen, Provides access to all kinds of databases thereby eliminating the need to travel various departments to collect information such as RTO, Cell Phone Service Providers, Revenue, RPO and Election commission etc. Volume-I – Techno-Funcational Requirements
Page 220 of 427
Crime & Criminal Tracking Network and Systems Project
Technology Stack AP Police
Architecture : MVC Architecture Tech Specs: Visual Studio .net, Oracle 10g , Ajax Deployment Details AP Police State Data Center Number of Users Entire Police Department Gaps (indicative) Not integrated with eCOPS Not integrated with the other Departments (Source of the Data) Manual Incremental Data Updation Delay in the real time data. Recommendations Continues after Enterprise eCOPS Yes Need to be integrated with Portal and Enterprise eCOPS. Need to have interfaces with RTO, MSPs, Revenue, and Election Cell etc for real time data Updation. Serial Number : 6 Application Name Type of Application ISC (Investigation Support Center) Investigation Application Description Assist the IO by providing Templates for communication, Check list for each activity they perform during the investigation, standardized operating procedures for different type of cases. A help tool is available with search option for process standardization. Technology Stack Architecture : MVC Architecture Tech Specs: Java J2EE, Dojo, Ajax, Oracle 10g Deployment Details AP Police State Data Center Number of Users Complete Law and Order Police personnel Gaps (indicative) Not integrated with eCOPS Recommendations Continues after Enterprise eCOPS Yes Need to be integrated with Portal and Enterprise eCOPS. Need to Enhance with the APPM, Acts & Sections and Knowledge Volume-I – Techno-Funcational Requirements
Page 221 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Management futures. Serial Number : 7 Application Name Type of Application Call Analysis Tool Investigation Application Description Help the investigation officer in analyzing the calling formats of a given mobile number within the State by uploading the call details records present in excel or text format into the system/database and further running a certain set of algorithms driven by the analysis logics to generate a comprehensive result set. At the same time the tool also generates a comprehensive report for the analysis, through different search criteria provided for the same. Technology Stack Architecture : MVC Architecture Tech Specs: Visual Studio .net ,Oracle 10g , Ajax Deployment Details AP Police State Data Center Number of Users Investigation Officers Gaps (indicative) Not integrated with eCOPS Manual Uploading of CDRs No Graphical Interface Non Availability of Tower Master Data Recommendations Continues after Enterprise eCOPS Yes Need to be integrated with Portal and Enterprise eCOPS. Need to Enhance with additional functionalities as mentioned in the FRS(Annexure) Serial Number : 8 Application Description Application Name Type of Application SCRB (State Crime Record Bureau) Reporting The project automates the work flow of State Crime Record Bureau. The statistical data entered at Police Station will be consolidated and approved at higher levels and generates required analysis reports for Volume-I – Techno-Funcational Requirements
Page 222 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
SCRB. The Statistics of Crimes are needed to be sent to several departments like the National Crime Records Bureau, Government, and Assembly etc. The main objective of this application is collection of data, Consolidation, Analysis, Information dissemination. Technology Stack Architecture : MVC Architecture Tech Specs: Java J2EE, Hibernate, Ajax, Oracle 10g Deployment Details AP Police State Data Center Number of Users All Field Police Officers, Supervisory Officers and Senior Police Officers Gaps (indicative) Manual report data entry at Police Station Level Not Integrated with eCOPS Recommendations Continues after Enterprise eCOPS No Enterprise eCOPS is envisaged that it will generate all required reports, so SCRB application will be scrapped. Serial Number : 9 Application Name Type of Application Issue Tracking System (ITS) Administration Application Description Issue Tracking System is work flow driven ticket tracking system with automated escalations to higher authorities. This is a web based application for the users (of all the applications related to police department) to raise their issues and transfer them to higher authorities faster and get them resolved. There are basically four actors Admin who takes responsibility of handling issues in state level and is responsible for creating logins for other actors. District Approver is responsible for handling issues in district level. Vendor is responsible for handling the issues forwarded to him. User is the one who posts the issues Technology Stack Architecture : MVC Architecture Tech Specs: Visual Studio .net, Oracle 10g , Ajax Deployment Details AP Police Data Center Number of Users Complete Law and Order Police personnel Volume-I – Techno-Funcational Requirements
Page 223 of 427
Crime & Criminal Tracking Network and Systems Project
Gaps (indicative) AP Police
Not Integrated with eCOPS Not able to send SMS Recommendations Continues after Enterprise eCOPS Yes Need to be integrated with Enterprise eCOPS Need to be integrated with SMS gateway Need to be Enhanced with additional functionalities. Serial Number : 10 Application Name Type of Application Personnel Information System Administration/HRMS Application Description This application provides access to personal details of all
the personnel working in the police department. The
details are (indicative only): Pay particulars, Personal
Details, Reward Details, Punishment Details, Leave
Details, Increment Details, Training Details, Posting
Details, Insurance Details etc. Technology Stack Visual Basic 6.0 (Client Application at DPOs), Java (Web
Application)
Win/ JBOSS 4.0.4
Deployment Details Deployed at each District Police Office Number of Users More than 1 lakh Gaps Client / server architecture. Recommendations Continues after Enterprise eCOPS No Need to develop / deploy HRMS module Need to migrate existing data to new system Volume-I – Techno-Funcational Requirements
Page 224 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-3: Existing Data Centre Infrastructure
I. SERVER INFRASTRUCTURE
S.
No.
Server
Name
(utility
of
the server)
Location
* DC – Data Centre at PCS&S
Make &
Operating
Model
System
No
of
processors
(with
processors
information)
Memory
HDD
1.
2.
eCOPS
production
eCOPS
Base
Data
DC*
DC
Dell
PowerEdge
M610
Windows
2003
Pro 2.40 GHz, Quad
core(4)
292 GB
Dell
PowerEdge
Windows
2003
Pro 2.67
Core(2),
292 GB
GHz
Quad
Other
server
Configuration
No
of
components
RAM
32 GB
(RAID 1)
16 GB
1000 GB SAN
(RAID 1)
M600
3.
AP
Police
Messaging
System
DC
HP DL 580
G2
Windows
2003
Pro 2.0 Ghz MP(2),
144 GB
(RAID 1)
8 GB
.Net
4.
AP
Police
Messaging
Database
DC
Dell
PowerEdge
M600
Windows
2003
Pro 2.67
Core(2),
292 GB
(RAID 1)
8 GB
600 GB SAN
5.
AP
Police
eMailing
System
DC
HP DL 580
G2
Linux 5
Pro 2.0 GHz MP(2)
6.
Third Eye Investigation
Tool
DC
Acer Altos
G540
Windows
2003
Pro 1.60
Core(1)
Volume-I – Techno-Funcational Requirements
GHz
GHz
Quad
200
NAS
Duel
GB
292 GB
(RAID 1)
Page 225 of 427
PHP
8 GB
Crime & Criminal Tracking Network and Systems Project
AP Police
I. SERVER INFRASTRUCTURE
S.
No.
Server
Name
(utility
of
the server)
Location
* DC – Data Centre at PCS&S
Make &
Operating
Model
System
No
of
processors
(with
processors
information)
Memory
HDD
Other
server
Configuration
No
of
components
RAM
(Application)
7.
Third Eye Investigation
Tool
(Database)
DC
Dell
PowerEdge
M600
Windows
2003
Pro 2.67
Core(2)
GHz
Quad
292 GB
(RAID 1)
8 GB
400 Gb SAN,
Oracle 10g
8.
Criminal
Intelligence
System
DC
Dell
PowerEdge
M600
Windows
2003
Pro 2.67
Core(2)
GHz
Quar
292 GB
(
RAID
1)
8 GB
500 GB SAN,
SQL
2005,
.Net, IIS
9.
eChallan
DC
Acer Altos
G540
Pro 1.60
Core(1)
ghz
Duel
8 GB
Visual FoxPro,
IIS
10.
Personal
Information
System
DC
HP DL 580
G2
Windows
2003
Pro 2.0 ghz MP(2)
216 GB
(RAID 5)
8 GB
100 GB NAS,
SQL 2005, dot
net, tomcat
11.
Issue
Tracking
System
DC
HP DL 580
G2
Windows
2003
Pro 2.0 ghz MP(2)
216 GB
(RAID 5)
8 GB
15.
eCOPS
Stage II Administrativ
e Modules
HP DL 580
G2
Windows
2003
Pro 2.0 ghz MP(2)
216 GB
(RAID 5)
8 GB
Volume-I – Techno-Funcational Requirements
Page 226 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
I. SERVER INFRASTRUCTURE
S.
No.
Server
Name
(utility
of
the server)
Location
* DC – Data Centre at PCS&S
Make &
Operating
Model
System
No
of
processors
(with
processors
information)
Memory
HDD
16.
SCRB - MCR
Statistics
DC
Acer Altos
G540
Windows
2003
Pro 1.60
Core(1)
GHz
Dual
17.
File
Movement
and Tracking
System
DC
Acer Altos
G540
Windows
2003
Pro 1.60
Core(1)
GHz
Duel
18.
Investigation
Support
Centre
DC
SunFire
V440
Solaris 9
19.
Know
Your
Bhadratha
Status
DC
HP DL 580
G2
Windows
2003
20.
Online CBTs
for
applications
DC
HP DL 580
G2
21.
Call Analysis
Tool - CAT
DC
22
Passport
&
Immigration
DC
292
(RAID 1)
Other
server
Configuration
No
of
components
RAM
8 GB
JAVA, IIS
8 GB
100 GB, NAS
Oracle
10g,
IIS
50
NAS
GB
Pro 2.0 GHz MP(2)
100
NAS
GB
2 GB
Windows
2003
Pro 2.0 GHz MP(2)
100
NAS
GB
2 GB
HP DL 580
G2
Windows
2003
Pro 2.0 GHz MP(2)
50
NAS
GB
2 GB
Oracle
10g,
.Net, IIS
Dell
PowerEdge
Windows
2003
Pro 2.67
Core(2)
50Gb
8 Gb
.Net,
websphier
Volume-I – Techno-Funcational Requirements
ghz
Quad
Page 227 of 427
Oracle
JAVA
10g,
Oracle
IIS
10g,
Crime & Criminal Tracking Network and Systems Project
AP Police
I. SERVER INFRASTRUCTURE
S.
No.
Server
Name
(utility
of
the server)
* DC – Data Centre at PCS&S
Location
Make &
Operating
Model
System
No
of
processors
(with
processors
information)
Memory
HDD
Application
M600
Other
server
Configuration
No
of
components
RAM
NAS
II. NETWORK INFRASTRUCTURE INFORMATION
S.
No.
Network Device Utility
1
Internet Router
2.
Location
Make & Model
IOS version
Interface
/
Network
Cards
Information
Memory
No. of Components
DC
CISCO
series
3640
C3640-ik9s-mz.12323.bin
2 fast Ethernet, 2
serial ports
96 MB
Gateway Router
VPN over Internet and
CDMA Router
DC
CISCO
series
3845
C3845-adventerprisek9mz.124-2.T2.bin
2 Gigabit Ethernet
ports, 4 smart serial
ports, 2 PRI ports
256 MB
VPN Server and CDMA
3.
VPN
over
BSNL
broadband and dial up
Router
DC
CISCO
series
3845
C3845-adventerprisek9mz.124-15.XY1.bin
2 Gigabit Ethernet
ports, 2 PRI ports
512 MB
VPN Server and Dial-up
4.
LL an APSWAN Router
DC
CISCO
series
3745
C3745- Advipservicesk9mz.123-24.bin
2 fast Ethernet, 12
serial,
4
smart
serial, 1 E1 Port
128 MB
APSWAN with static routing
Volume-I – Techno-Funcational Requirements
Page 228 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.
Aggregations switch
DC
CISCO
series
3560
C3560-ipbasek9mz.122.53.SE2.bin
Gig 28 ports
128 MB
L3 switch with static routing
6.
Servers Switch
DC
CISCO
series
2970
C2970-lanbase-mz.12225.SEB4.bin
Gig 28 ports
128 MB
Switching between internal
servers
7.
Servers Switch
DC
CISCO
series
2970
C2970-lanbase-mz.12225.SEB4.bin
Gig 28 ports
128 MB
Switching between internal
servers
8.
Servers Switch
DC
CISCO
series
2970
C2970-lanbase-mz.12225.SEB4.bin
Gig 28 ports
128 MB
Switching between internal
servers
III. STORAGE INFRASTRUCTURE INFORMATION
S. No.
Storage Device /
Platform Make &
Model
Location
Storage
Capacity
(Current)
in TB
1
EMC CX3-10c
DC
3.000
Supported
Storage
Capacity
(Scalability)
Storage
Configurati
on
Information
SAN
Current
Storage
Capacity
Utilization
in TB & %
2.700
(90%)
2
HP MSA 500
(6 units)
DC
2.000
SAN
1.000
(50%)
3
SUN-StorEdge3310
(3 units)
DC
0.878
NAS
0.283
(32%)
4
StorEDGEA1000
(2 units)
DC
0.430
Volume-I – Techno-Funcational Requirements
NAS
0.125
Page 229 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
III. STORAGE INFRASTRUCTURE INFORMATION
S. No.
Storage Device /
Platform Make &
Model
Location
Storage
Capacity
(Current)
in TB
Supported
Storage
Capacity
(Scalability)
Storage
Configurati
on
Information
Current
Storage
Capacity
Utilization
in TB & %
(29%)
5
Total
6.308
4.108
(68%)
Volume-I – Techno-Funcational Requirements
Page 230 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-4: Existing LAN infrastructure at DGP Office.
S
No
1
FLOOR WISE DETAILS
DETAIL
FIRST
S
FLOOR
Nos
No.of
108
Users
D-Link-8
port
2
No.of
Switche
s/
Model
30
Cisco-24
port
2
Dax-24
port
1
SECOND FLOOR
Nos
THIRD FLOOR
Nos
98
CISCO
catalyst
2950 -24 port
Dlink DES 1008
D
- 8 port -
3
20
FOURTH FLOOR
3
CISCO
catalyst
2950 -24 port
1
Volume-I – Techno-Funcational Requirements
2
13
Dlink DES 1016 D
- 16 port
Dlink DES 1008 D
- 8 port
Page 231 of 427
Nos
98
3
D link 8 port
8
4
D link 16 port
D link 16 port
2
D link 24 port
-2
2
5
D link 24 port
2
Dlink DES 1024 D
- 24 port
Dlink DES 1016 D
- 16 port
Dlink DES 1008 D
- 8 port
Old Building
140
215
CISCO
catalyst
2950 -24 port
Dlink DES 1008 V
- 8 port
Nos
5
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-5: Existing Networking infrastructure and indicative networking diagram
Volume-I – Techno-Funcational Requirements
Page 232 of 427
Crime & Criminal Tracking Network and Systems Project
S NO
Item
Make
Model
&
OS / IOS version
AP Police
Current utilization
Ports
1
Firewall
2
Proxy Server
3
AAA Server
4
Internet Router
5
VPN over Internet and
CDMA Router
6
VPN
over
BSNL
broadband and Dial-up
Router
7
8
LL and APSWAN Router
Aggregations Switch
HP-DL580
Acer-Altos
G540
Acer-Altos
G540
Cisco 3640
Series
Red Hat Enterprise
Linux ES release 4
Red Hat Enterprise
Linux ES release 4
Red Hat Enterprise
Linux ES release 4
c3640-ik9smz.123-23.bin
Cisco 3845
Series
c3845adventerprisek9mz.124-2.T2.bin
Cisco 3845
Series
c3845adventerprisek9mz.124-15.XY1.bin
Cisco 3745
Series
c3745advipservicesk9mz.123-24.bin
Cisco 3560
Series
c3560-ipbasek9mz.122-53.SE2.bin
Volume-I – Techno-Funcational Requirements
Present
scalabil
ity
Redu
ndanc
y,
if
any
Existing
Configuration
Memory
Available
Utilized
Gig 4
Gig 3
2GB
Yes
No
Software
Firewall
using IP tables
Gig 2
Gig 2
2GB
Yes
No
Squid Proxy
Gig 2
2
Fast
Ethernet
Gig 2
2
Fast
Ethernet
2GB
Yes
No
Radius
96 MB
Yes
No
Gateway Router
2 Serial
None
2
Gigabit
Ethernet
4
Smart
Serial
2
Gigabit
Ethernet
1
Smart
Serial
256 MB
Yes
No
VPN server
CDMA
and
2 Port PRI
None
2
Gigabit
Ethernet
2
Gigabit
Ethernet
512 MB
Yes
No
VPN server
Dial-up
and
2 Port PRI
1 Port PRI
2
Fast
Ethernet
1
Fast
Ethernet
128 MB
Yes
No
APSWAN with static
Routing
12 Serial
4
Smart
Serial
7 Serial
4
Smart
Serial
1 E1 Port
1 E1 Port
Gig 28
Gig 11
128 MB
Yes
No
L3
Switch
with
static Routing
Page 233 of 427
Crime & Criminal Tracking Network and Systems Project
9
servers switch
Cisco 2970
Series
10
servers switch
Cisco 2970
Series
11
servers switch
12
Anti-Virus Server
Cisco 2970
Series
Acer-Altos
G540
c2970-lanbasemz.12225.SEB4.bin
c2970-lanbasemz.12225.SEB4.bin
c2970-lanbasemz.12225.SEB4.bin
Windows 2003
Volume-I – Techno-Funcational Requirements
AP Police
Gig 28
Gig 21
128 MB
Yes
No
switching between
internal servers
Gig 28
Gig 19
128 MB
Yes
No
switching between
internal servers
Gig 28
Gig 17
128 MB
Yes
No
Gig 2
Gig 1
2 GB
Yes
No
Page 234 of 427
switching between
internal servers
Kaspersky antivirus
updates
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-6: Details of existing infrastructure at Training Centers
Hardware Items 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Adilabad ‐ DTC Ananthapur ‐ DTC Chittoor ‐ DTC Kadapa DTC East Godavari DTC West Godavari ‐ DTC Guntur Rural ‐DTC Rangareddy ‐ DTC Hyderabad City ‐ CTC Karimnagar ‐ DTC khammam ‐ DTC Krishna ‐DTC Kurnool ‐ DTC Mahbubnagar ‐ DTC Medak ‐ DTC Nalgonda DTC Nellore ‐ DTC Nizamabad ‐ DTC Prakasam ‐ DTC Srikakulam DTC Visakhapatnam (Rural) DTC Visakhaptnam City ‐ CTC Vijayawada ‐ CTC Vizianagaram DTC Warangal Rural ‐DTC Cyberabad ‐ CTC PTC Ananthapur PTC Amberpet PTC Ongole PTC Warangal PTC Tirupathi PTC Vizianagaram PTC Karimnagar UPS Lowend Client for Servers Systems 5 KVA 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 Volume-I – Techno-Funcational Requirements
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 24‐port switch 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Digital Electronic LCD Camera Pen Projector 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Page 235 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-7: Details of Pilot Districts
DCP Office:
DCP LB Nagar
Cyberabad
DCPolice Alwal
4
Cyberabad
DCP Madhapur
7
Cyberabad
1
Zone
Zone
2
5
DCP Crimes Cyberabad
DCP Traffic Cyberabad
DCP, Balanagar zone
3
DCP,
zone
6
Shamshabad
Zone
ACP Office:
1
2
3
4
5
ACP
Alwal
Cyberabad
Division
ACP Malkajgiri Division
Cyberabad
ACP Balanagar Division
Cyberabad
ACP
Rajendranagar
Division Cyberabad
ACP Saroornagar Division
Cyberabad
6
7
ACP
Ibrahimpatnam
Division Cyberabad
ACP Crimes Cyberabad
ACP
Shamshabad
Traffic Division, / RGI
11
Airport
Division,
CyberabadCyberabad
ACP Madapur
12
ACP Kukatpalli
ACP Traffic Kukatpally
13
Cyberabad.
ACP Traffic L.B.Nagar
ACP Petbasheerbad
9
14
Cyberabad.
ACP
Shamshabad
ACP Vanasthalipuram
10
15
Division, Cyberabad
8
Circle Office:
1
Ibrahimpatnam
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Alwal
KPHB colony
Medipalli
Chaitanyapuri
Meerpet
Cyber Crime
Counter Intelligence Cell
Shivarampally
Petbasheerabad
Dundigal
Medchal
Shamirpet
Jeedimetla
Malkajgiri
Nacharam
Neredmet
Kushaiguda
Keesara
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Ghatkesar
Uppal
Rajendranagar
Shamshabad
Madhapur
Moinabad
Narsinghi
Raidurgam
Balanagar
Chandanagar
Miyapur
Kukatpally
Sanathnagar
Hayathnagar
Lb Nagar
Vanasthalipuram
Saroornagar WPS
Saroornagar
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
Pahadisharief PS
Kandukur
Maheshwaram
Ibrahimpatnam CO
Ibrahimpatnam
Manchal
Yacharam
L.B.Nagar Traffic
Uppal Traffic
Malkajgiri Traffic
Alwal Traffic
Kukatpally Traffic
Balanagar Traffic
Jeedimetla Traffic
Rajendranagar Traffic
Madhapur Traffic
HYDERABAD CITY
DCP Office:
Volume-I – Techno-Funcational Requirements
Page 236 of 427
Crime & Criminal Tracking Network and Systems Project
1
2
3
4
DCP
Task
Force
5
Hyderabad
DCP DD I Hyderabad
6
DCP DD II Hyderabad
DCP
North
Hyderabad
Zone
7
8
DCP
South
Hyderabad
DCP Central
Hyderabad
DCP
East
Hyderabad
DCP
West
Hyderabad
Zone
AP Police
DCP
Traffic
Hyderabad
Zone
DCP
Traffic
10
Hyderabad
Zone
9
I
II
Zone
ACP Office:
ACP
Gopalapuram
Hyderabad
ACP
Charminar
Hyderabad
ACP
Mirchowk
Hyderabad
ACP
Falaknuma
Hyderabad
ACP
Santoshnagar
Hyderabad
1
ACP WCO3 Hyderabad
13
2
ACP WCO45 Hyderabad
14
3
ACP
ATM
Hyderabad
15
4
ACP ADR WZ Hyderabad
16
5
ACP
NZ
Hyderabad
17
6
ACP CZWZ Hyderabad
18 ACP Abids Hyderabad
7
ACP
SZ
Hyderabad
19
8
9
10
11
12
Murder
WCO1
WCO2
ACP
Chikkadpally
Hyderabad
ACP
Saifabad
ACP WZ ADR Hyderabad 20
Hyderabad
ACP
Sultanbazar
ACP DD SIT Hyderabad
21
Hyderabad
ACP, Cyber Cell, CCS,
ACP
Kachiguda
22
Hyderabad
Hyderabad
ACP
Malakpet
ACP Begumpet Hyderabad 23
Hyderabad
ACP
Mahankali
ACP
Asifnagar
24
Hyderabad
Hyderabad
25
26
27
28
29
30
31
32
33
34
ACP
Goshamahal
Hyderabad
ACP Banjara Hills
Hyderabad
ACP
Panjagutta
Hyderabad
ACP
Traffic
I
Hyderabad
ACP
Traffic
II
Hyderabad
ACP
Traffic
III
Hyderabad
ACP
Traffic
IV
Hyderabad
ACP
Traffic
V
Hyderabad
ACP
Traffic
VI
Hyderabad
ACP
Traffic
VII
Hyderabad
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Gopalapuram
CCS HYD
Cyber Crime PS
Tast force PS
Women PS CCS
Tukaramgate
Lallaguda
Chilkalaguda
Mahankali
Market
Maredpally
Karkhana
Begumpet
Bollarum
29
30
31
32
33
34
35
36
37
38
39
40
41
42
Dabeerpura
Rein Bazar
Moghalpura
Madannapet
Santoshnagar
Kanchanbagh
Bhavaninagar
Nampally
Saifabad
Ramgopalpet
Abid Road
Begum Bazar
Narayanaguda
Musheerabad
Volume-I – Techno-Funcational Requirements
57
58
59
60
61
62
63
64
65
66
67
68
69
70
Humayunnagar
Asifnagar
SR Nagar
Panjagutta
Banjara Hills
Jubilee Hills
Kulsumpura
Mangalhat
Shahinayatgunj
Habeebnagar
Mahankali Traffic PS
Gopalpuram Traffic PS
Tirumalgherry Traffic PS
Begumpet Traffic PS
Page 237 of 427
Crime & Criminal Tracking Network and Systems Project
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Trimalgherry
Begumpet WPS
Bowenpally
Bahadurpura
Charminar
Kamatipura
Hussainialam
South Zone WPSKalapathar
Chandrayan Gutta
Shahalibanda
Falaknuma
Chatrinaka
Mirchowk
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Chikadapally
Gandhinagar
Nallakunta
Osmania University
Kachiguda
Sultan Bazar
Chader Ghat
Afzalgunj
Malakpet
Amberpet
Saidabad
Golconda
Langer House
Tappachabutra
AP Police
71
72
73
74
75
76
77
78
79
80
81
82
83
84
Panjagutta Traffic PS
Banjara Hills Traffic PS
Chikkadpally Traffic PS
Saifabad Traffic PS
Abids Traffic PS
Goshamahal Traffic PS
Nampally Traffic PS
Asif Nagar Traffic PS
Charminar Traffic PS
Falaknuma Traffic PS
Mirchowk Traffic PS
Sultan Bazar Traffic PS
Kachiguda Traffic PS
Malakpet Traffic PS
WEST GODAVARI DISTRICT
Sub Divisions:
1
4
Eluru Division
J.R.Gudem
2
Kovuuru
3
Narasapuram
7
8
9
10
11
12
Tanuku
Nidadavole
Narasapuram
Palakolu
Bhimavaram Town
Bhimavaram Rural
13
14
15
16
Penugonda
J.R.Gudem
Polavaram
Chitnalapudi
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Undrajavaram
Attili
Nidadavole
Samisrigudem
Chagallu
Narasapuram T
Narasapuram R
Mogalturu
Palakolu T
Palakolu R
Poduru
Bhimavaram Rural
Undi
Kalla
Akiveedu
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
Lakkavaram
Buttaigudem
Polavaram
Gopalapuram
Koyyalagudem
Chitalapudi
Kovvuru Rural
Devarapalli
Tallapudi
T.P.Gudem T
T.P.Gudem R
Yelamanchili
Veeravasaram
Achant
Bhimavaram I T
Circle Office:
1
2
3
4
5
6
Eluru Town
Eluru Rural
Bhimadole
Ganapavaram
Kovvuru
T.P.Gudem
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Eluru I town
Eluru II town
Eluru III town
Eluru Town CCS
Women
Eluru Traffice
Eluru Rural
Pedapadu
Pedavegi
Bhimadole
Denduluru
D.Tirumala
Ganapavaram
Chebrolu
Nidamaru
Volume-I – Techno-Funcational Requirements
Page 238 of 427
Crime & Criminal Tracking Network and Systems Project
16
17
18
19
20
21
Kovvuru Town
Pentapadu
Ananthapalli
Tanuku T
Tanuku R
Peravali
37
38
39
40
41
42
Palakoderu
Penguonda
Penumantra
Iragavaram
J.R.Gudem
Jeelugumilli
Volume-I – Techno-Funcational Requirements
AP Police
58
59
60
61
Bhimavaram II T
Tadikalapudi
T.Narasapuram
Dharmajigudem
Page 239 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-8: List of Police Stations / Circle Offices / SDPOs
Summary
ANDHRA PRADESH STATE S No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISTRICT Name of District Adilabad Ananthapur Chitoor East Godavari Guntur (Rural) Guntur (Urban) Kadapa Karimnagar KHAMMAM Krishna Kurnool Mahabubnagar Medak Nalgonda Nellore Nizambad Prakasham Rajamundry (Urban) Ranga Reddy Srikakulam Thirupathi (Urban) Visakhapatnam (Rural) Vizainagaram Warangal (Rural) Warangal (Urban) West Godavari Total COMMISSIONERATES S Name of District No 1 2 3 4 Cyberabad City Hyderabad City Vijayawada City Visakhapatnam City Total Police Stations Circle Office 73 84 66 73 64 19 68 70 65 55 83 75 56 74 64 46 66 17 19 44 25 50 41 47 24 61 1429 20 18 24 20 12 6 17 17 19 14 21 18 17 15 15 12 14 4 4 12 2 11 10 12 4 16 354 Police Stations 52 84 23 29 188 Volume-I – Techno-Funcational Requirements
No of Locations/Units Sub Divisional District Police Office Police Office 7 8 6 5 6 6 7 6 7 5 6 6 5 5 5 4 5 7 3 3 7 4 3 5 6 4 141 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 26 No of Locations/Units Circle Sub Divisional Commissionerates Office Police Office 1 0 4 3 8 15 34 4 5 58 1 1 1 1 4 Page 240 of 427
Crime & Criminal Tracking Network and Systems Project
S No Govt Railway Police Name of District 1 Guntakal 2 Secunderabad 3 Vijayawada Total Grand Total AP Police
No of Locations/Units Sub Divisional Govt Railway District Police Office Police Office Police Stations Circle Office 19 11 15 45 5 5 4 14 2 2 2 6 1 1 1 3 1662 376 205 33 Volume-I – Techno-Funcational Requirements
Page 241 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
ADILABAD DISTRICT
DPO
SDPO
CO
PS
01
07
20
73
Sub Divisions:
1
2
Adilabad.
Utnoor
3
4
Nirmal
Bhainsa
5
6
7
Mancherial
Bellampalli
Kaghaznagar
8
9
10
11
12
13
14
Chennur
Jainoor
Kaghaznagar
Khanapur
Koutala
Luxettipet
Mancherial
15
16
17
18
19
20
Mandamarri
Mudhole
Nirmal
Srirampur
Tandur
Utnoor
25
26
27
Pembi
Bhainsa (T) PS
Bhainsa ® PS
Kubeer PS
49
50
51
Kasipet PS
Devapur PS
Ramakrishnapur PS
Kaghaznagar (T) PS
Kuntala PS
Mudhole PS
Tannoor PS
Lokeshwaram PS
Basar PS
Mancherial PS
CCC Naspur PS
Hajipur PS
Luxettipet PS
Dandepalli PS
Belllampalli-I (T) PS
Belllampalli-II (T) PS
Tallagurjala PS
Bheemini PS
Nannel PS
Tandur PS
Rebbena PS
Madaram PS
Tiryani PS
Mandamarri PS
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
Circle Office:
1
2
3
4
5
6
7
Adiilabad Rural
Adilabad Town
Asifabad
Bellampalli
Bhainsa Rural
Bhainsa Town
Boath
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Adilabad - I (T) PS
Adilabad - II (T) PS
Women PS
Adilabad
Traffic
(Inspector SHO)
CCS
Adilabad ® PS
Tamsi PS
Talamadugu PS
Jainath PS
Bela PS
Gudihathnoor PS
Boath PS
Neradigonda PS
Ichoda
Bazarhathnoor PS
Utnoor PS
Indervelli PS
Narnoor PS
Jainoor PS
Sarangapur
Khanapur PS
Laxmanchanda PS
Mamda PS
Kaddam
PS
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Volume-I – Techno-Funcational Requirements
52
Kaghaznagar (R) PS
Easgaon PS
Dahegaon PS
Asifabad PS
Wankidi PS
Lingapur PS
Nirmal Town PS
Nirmal ® PS
Soan PS
Narsapur (G) PS
Chennur PS
Kotapalli PS
Neelwai PS
Srirampur PS
Jaipur PS
KowtalaPS
Sirpur (T) PS
Bejjur PS
Sirpur (U) PS
Jannaram PS
Page 242 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
73
Kerameri PS
ANANTHAPUR DISTRICT
DPO
SDPO
CO
PS
01
08
18
84
Sub Divisions:
1
2
3
Anantapur
Kalyandurg
Guntakal
4
5
6
Dharmavaram
Penukonda
Kadiri
7
8
Tadipatri
Puttaparthy
7
8
9
10
11
12
Uravakonda
Dharmavaram ®
Ramagiri
Puttaparthy
Penukonda
Hindupur
13
14
15
16
17
18
Madakasira
Kadiri (U)
Kadiri ®
Nallamada
Tadipatri
Pamidi
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Dharmavaram Urban
Bathalapalli
Tadimarri PS
Pothukunta
Ramagiri
K.G.Palli
C.K.Palli
Kothacheruvu P
Bukkapatnam
Gorantla
Puttaparthy Rural
Penukonda
Roddam
Somandepalli
Rolla
Agali
Gudibanda
Amarapuram
Kadiri Town
Kadiri Rural
Talupula
Tanakal
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
O.D.Cheruvu
Amadagur
Tadipatri Town
Tadipatri Rural
Yellanur
Putlur
Peddapappur
Bramhasamudram PS
Rayadurg
Kanekal
Bommanahal
Hirehal
Gummagatta
Guntakal I Town
Hindupur I Town
Hindupur II Town
Hindupur Rural
Chilamathur
Lepakshi
Parigi
Madakasira
Gooty
Circle Office:
1
2
3
4
5
6
Atmakur
Itikalapalli
Kalyandurg (U)
Rayadurg
Guntakal (U)
Guntakal Rural
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Anantapur I Town
Anantapur II Town
Women PS
Anantapur III Town
Anantapur Traffic
CCS Anantapur
Anantapur ®
Atmakur PS
Kuderu PS
Garladinne PS
Itikalapalli PS
Singanamala
Narpala
Rapthadu
B.K.Samudram
Kalyandurg Town
Kalyandurg ®
Kambadur
Settur
Beluguppa
Kundurpi PS
Guntakal II Town
Volume-I – Techno-Funcational Requirements
Page 243 of 427
Crime & Criminal Tracking Network and Systems Project
23
24
25
26
27
28
Guntakal ®
Kasapuram
Uravakonda
Vajrakarur
Palthur
Vidapanakal
51
52
53
54
55
56
Gandlapenta
Nallacheruvu
N.P.Kunta
Nallamada
Mudigubba
Patnam
AP Police
79
80
81
82
83
84
Pamidi
Peddavadugur
Yadiki
Puttaparthy (U)
Puttaparthy S/W
Puttaparthy Air Port
CHITOOR DISTRICT
DPO
SDPO
CO
PS
01
06
24
66
Sub Divisions:
1
2
Chittoor
Chittoor Traffic
3
4
Chittoor Mahila/WPS
Puttur
5
6
Palamaner
Madanapalli
CCS, Chittoor Circle
Chittoor I Town Circle
Chittoor II Town Circle
Chittoor Mahila Circle
9
10
11
17
18
19
Palamaner Urban
Piler Rural
Piler Urban Circle
Punganur Circle
Chittoor Traffic Circle
CTR Rural East
CTR Rural West
K.Nagar Circle
13
14
15
16
Kuppam Circle
Madanapalli ® Circle
Madanapalli I Town Circle
Madanapalli II Town
Circle
Mulakalacheruvu Circle
Nagari Circle
Pakala Circle
Palamaner Rural
21
22
23
24
Punganur Rural
Puttur Circle
Sathyavedu Circle
Voyalpadu Circle
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
KVB Puram PS
Nagari PS
Nindra PS
Vijayapuram PS
Sathyavedu PS
Nagalapuram PS
Varadaiahpalyam PS
CCS, Chittoor PS
Palamaner P.S.
Gangavaram P.S.
Bangarupalem PS
Baireddipalli PS
Chowdepalli P.S.
Somala P.S.
Sodam P.S.
Ramasamudram
Kuppam P.S.
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
Madanapalli 2 town PS
Madanapalli Taluk P.S
Mudivedu P.S
Nimanapalli P.S
B.Kothakota P.S
Mulakalacheruvu P.S
Thamballapalli P.S
Voyalpadu P.S
Kalikiri P.S
Kalakada P.S
Gurramkonda P.S
Piler P.S
Rompicherla P.S
Bhakarapet P.S
Y.V.Palem P.S
K.V.Palli P.S
Penumur PS
Circle Office:
1
2
3
4
5
6
7
8
12
20
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Chittoor I Town PS
Chittoor II Town PS
Chittoor Traffic PS
Chittoor Mahila PS
Chittoor Taluk PS
Kanipakam PS
N.R.Pet PS
Palasamudram PS
G.D.Nellore PS
Yadamari PS
Gudipala PS
Thavanampalli PS
Kanipakam PS
Irala PS
Pakala PS
Puthalapattu PS
Kallur PS
Volume-I – Techno-Funcational Requirements
Page 244 of 427
Crime & Criminal Tracking Network and Systems Project
18
19
20
21
22
Vedurukuppam PS
S.R. Puram PS
Puttur PS
Narayanavanam PS
Pichatur PS
40
41
42
43
44
V. Kota P.S.
Ramakuppam PS
Rallabudugur P.S.
Gudupalli P.S.
Madanapalli 1 town PS
AP Police
62
63
64
65
66
K. Nagar PS
Panjani P.S.
Punganur P.S.
Peddamandyam P.S
P.T.M. P.S
EAST GODAVARI DISTRICT
DPO
SDPO
CO
PS
01
05
20
73
Sub Divisions:
1
2
SDPO Office, Kakinada
SDPO
Ramachandrapuram
Office,
3
4
SDPO Office, Peddapuram
SDPO
Amalapuram
5
SDPO
Office,
Rampachodavarm
Office,
Circle Office:
1
2
3
4
5
6
7
Circle
Office,
Kakinada
Town
Circle Office, kakinada CCS
Circle
Office,
Kakinada
Traffic
Circle Office, Kakinada Rural
Circle Office, Pithapuram
Circle
Office,
Ramachandrapuram
Circle Office, Mandapeta
8
9
10
11
12
Circle Office, Anaparthi
Circle Office, Peddapuram
Circle Office, Jaggampeta
Prathipadu Circle Office
Circle Office, Tuni
14
Circle
Office,
Amalapuram
Circle Office, Razole
25
26
27
28
29
30
31
32
33
34
35
36
37
38
U Kothapalli PS
Gollaprole PS
Pithapuram Rural PS
Ramachandrapuram PS
Draksharama PS
Pamarru PS
Mandapeta Town PS
Mandapeta Rural PS
Angara PS
Y. Ramavaram PS
Dutcherthi PS
Maredumilli PS
Gurthedu PS
Katrenikona PS
13
15
16
17
18
19
20
Circle
Office,
Ravulapalem
Circle
Office,
Mummidivaram
Circle
Office,
Rampachodavaram
Circle
Office,
Addateegala
Circle
Office,
Maredumilli
Circle
Office,
Rajavommangi
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
I Town L&O PS
II Town L&O PS
III Town L&O PS
Port PS
Mahila PS
Marine PS, Kakinada
I Town CCS PS
II Town CCS PS
III Town CCS PS
Traffic PS-I
Traffic PS-II
Sarpavaram PS
Corangi PS
Gollapalem PS
Volume-I – Techno-Funcational Requirements
49
50
51
52
53
54
55
56
57
58
59
60
61
62
Yeleswaram PS
Annavaram PS
Tuni Town PS
Tuni Rural PS
Devipatnam PS
Addateegala PS
Gangavaram PS
Mummidivaram PS
I Polavaram PS
Kotananduru PS
Thondangi PS
Amalapuraram Town PS
Inavilli PS
Ambajipeta PS
Page 245 of 427
Crime & Criminal Tracking Network and Systems Project
15
16
17
18
19
20
21
22
23
24
Donkarai PS
Rajavommangi PS
Prathipadu PS
Jaddangi PS
Rampachodavaram PS
Karapa PS
Timmapuram PS
Indrapalem PS
Pedapudi PS
Pithapuram Town PS
39
40
41
42
43
44
45
46
47
48
Alamuru PS
Anaparthi PS
Biccavole PS
Rayavaram PS
Peddapuram PS
Samalkota PS
Rangampeta PS
Jaggampeta PS
Kirlampudi PS
Gandepalli PS
AP Police
63
64
65
66
67
68
69
70
71
72
73
Allavaram PS
Amalapuram Taluq PS
Uppalaguptam PS
Razole PS
Nagaram PS
Malkipuram PS
Sakhinetipalli PS
Ravulapalem PS
Kothapeta PS
Atreyapuram PS
P Gannavaram PS
GUNTUR RURAL
DPO
SDPO
CO
PS
01
06
10
64
Sub Divisions:
1
2
Tenali
Bapatla
3
4
Sattenapalli
Gurazala
5
6
Narsaraopet
SDPO Rural Crime
6
7
8
9
10
Sattenapalli Rural
Piduguralla Rural
Amaravathi
Gurazala
Macherla Rural
11
12
13
NRT Rural
Ch.pet Rural
Vinukonda Rural
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
Tsodaypalem PS
Ponnur Town PS
Ponnur Rural PS
Pedanadipadu PS
Kakumanu PS
Sattenapalli Town PS
Sattenapalli Rural PS
Krosuru PS
Atchampet PS
Muppalla PS
Piduguralla PS
Machavaram PS
Amaravathi PS
Thulluru PS
Pedakurapadu PS
Gurazala PS
43
44
45
46
47
48
Durgi PS
Veldurthy PS
Nagarajuna Sagar PS
Narasaraopet I Town PS
Narasaraopet II Town PS
Narasaraopet Rural PS
Phirangipuram PS
Chilakaluripet Town PS
Chilakaluripet Rural PS
Nadendla PS
Yedlapadu PS
Vinukonda PS
Ipuru PS
Inavole PS
Bandlamottu PS
Savalyapuram PS
Circle Office:
1
2
3
4
5
Tenali Urban
Tenali Rural
Bapatla Ruaral
Repalle Repally
Ponnur Rural
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Tenali I Town PS
Tenali II Town PS
Tenali III Town PS
Tenali Taluka PS
Narsaraopet PS
Kolluru PS
Kollipara PS
Duggiralla PS
Vemuru PS
Tsundur PS
Amarthaluru PS
Bapatla Town PS
Bapatla Rural PS
Vedullapalli PS
Karlapalem PS
Marine PS
Volume-I – Techno-Funcational Requirements
49
50
51
52
53
54
55
56
57
58
Page 246 of 427
Crime & Criminal Tracking Network and Systems Project
17
18
19
20
21
Cherukupalli PS
Bhattiprolu PS
Adavuladevi PS
Nagaram PS
Nizampatnam PS
38
39
40
41
42
AP Police
Karempudi PS
Rentachintala PS
Dachepalli PS
Macherla Town PS
Macherla Rural PS
59
60
61
62
63
64
Repalle PS
Bellamkonda PS
Rompicherla PS
Tsandole PS
Rajupalem PS
Nekarikal PS
5
6
SDPO South
SDPO North
GUNTUR URBAN
DPO
SDPO
CO
PS
01
06
06
19
Sub Divisions:
1
2
SDPO East
SDPO West
3
4
SDPO Traffic, Guntur
SDPO Crime
Circle Office:
1
2
Guntur Urban East (L&O)
Guntur Urban West (L&O)
3
4
Guntur
(Crime)
Guntur
(Crime)
Urban
East
Urban
West
5
6
Chebrolu
Mangalagiri Rural
Police Stations:
1
2
3
4
5
6
Lalapet L & O PS
Old Guntur L & O PS
Kothapet L & O PS
Arundelpet L & OPS
Nagarampalem L & O PS
Pattabhipuram L & O PS
7
8
9
10
11
12
Women PS
East Traffic PS
West Traffic PS
Nallapdu PS
Prathipadu PS
Vatticherukuru PS
13
14
15
16
17
18
19
Chebrolu PS
Medikonduru PS
Mangalagiri Town PS
Pedakakani PS
Mangalagiri Rural PS
Tadepalli PS
Tadikonda PS
KADAPA DISTRICT
DPO
SDPO
CO
PS
01
07
17
68
Sub Divisions:
1
2
Kadapa
Proddatur
3
4
Proddatur
Jammalamadugu
5
6
7
Pulivendula
Rajampet
Mydukur
7
Jammalamadugu
13
Kodur
Circle Office:
1
Kadapa West
Volume-I – Techno-Funcational Requirements
Page 247 of 427
Crime & Criminal Tracking Network and Systems Project
2
3
4
5
6
Kadapa East
Kadapa Rural
Yerraguntla
Proddatur Circle
Proddatur Rural
AP Police
8
9
10
11
12
Kondapuram
Pulivendula
Lakkireddy palli
Rayachoty Rural
Rajampet Rural
14
15
16
17
Vontimitta
Mydukur
Badvel
Porumamilla
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Kondapuram
Simhadripuram
T.Proddatur
Thondur
Muddanur
Pulivendula
Lingala
Vemula
Vempalli
Idupulapaya
Lakkireddy palli
T.Sundupalli
Veeraballi
Rajampet U/G
Mannur
Pullampet
Penagalur
Kodur
Chitvel
Obulavari palli
Vontimitta
Nandalur
Sidhout
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
Mydukur U/G
Duvvur
Khajipet
B.Mattam
Badvel U/G
Proddatur U/G
Proddatur II town
Proddatur III town
F/Z Proddatur
Proddatur Traffic
Proddatur Rural
Ramapuram
Galiveedu
Chakrayapet
Rayachoty U/G
Chinnamandem
Sambepalli
Badvel Rural
Atlur
Porumamilla
Kalasapadu
B.Kodur
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Kadapa I town
Kadapa Taluk
Kadapa Traffic
Chennur
Kadapa WPS
CCS Kadapa
Kadapa II town
Chinnachowk
F/Z Kadapa
RIMS Kadapa
C.K.Dinne
Pendlimarri
Vallur
Yerraguntla
Kamalapuram
G.R. Palli
Kalamalla
Rajupalem
Chapadu
Jammalamadugu U/G
T.Patnam
Mylavaram
Peddamudium
KARIMNAGAR DISTRICT
DPO
SDPO
CO
PS
01
06
17
70
Sub Divisions:
1
2
Karimnagar
Huzurabad
3
4
Sircilla
Jagtial
5
6
Peddapalli
Godavarikhani
7
Vemulawada
13
Sulthanabad
Circle Office:
1
Karimnagar Town
Volume-I – Techno-Funcational Requirements
Page 248 of 427
Crime & Criminal Tracking Network and Systems Project
Karimnagar Rural
Huzurabad
Husnabad
Jammikunta
Sircilla
2
3
4
5
6
AP Police
8
9
10
11
12
Jagtial Circle
Dharmapuri
Korutla
Metpalli
Peddapalli
14
15
16
17
Choppadandi
Ramagundam
Manthani
Kataram
25
26
27
28
29
30
31
32
Chendurthy
Boinpalli
Jagtial Town
Jagtial Rural
Mallial
Kodimial
Kathlapur
Metpalli
Ibrahimpatnam
49
50
51
52
53
54
55
56
Sarangapur
Pegadapalli
Korutla
Medipally
Raikal
Chigurumamidi
Jammikunta
Sircilla
Godavarikhani-2 Town
Mallapur
Peddapalli
Mulkanur
Dharmaram
Sulthanabad
Pothkapalli
Srirampur
Julapalli
Choppadandi
Ramadugu
58
59
60
61
62
63
64
65
66
Gangadhara
Dharmapuri
Gollapally
Godavarikhani-1 Town
68
69
70
Police Stations:
Karimnagar-1 Town
Karimnagar-2 (Town)
Karimnagar Traffic
Karimnagar III town
Jagitial Traffic PS
Women PS
CCS., Karimnagar
Karimnagar Rural
L.M.D. Colony PS
Thimmapur
Bejjanki
Manakondur
Huzurabad PS
Keshavapatnam
Saidapur
Vangara
Elkathurthy
Husnabad
Koheda
Ellanthakunta
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Gambhiraopet
Mustabad
Yellareddypet
Vemulawada
Konaraopet
20
21
22
23
24
at
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
57
67
Kamanpur
Traffic PS., Ramagundam
NTPC
Ramagundam
Manthani
Koyyur
Mutharam
Kataram
Mahadevpur
Advimutharam PS at
Kataram
Velgatur
Basanthnagar
Kamalapur
Veenavanka PS
KHAMMAM DISTRICT
DPO
SDPO
CO
PS
01
07
19
65
Sub Divisions:
1
2
3
Khammam
Wyra
Kothagudem
4
5
6
Sathupalli
Bhadrachalam
Manuguru
7
Yellandu
Circle Office:
Volume-I – Techno-Funcational Requirements
Page 249 of 427
Crime & Criminal Tracking Network and Systems Project
Khammam (T)
Khammam ®
Kusumanchi
Wyra
Madhira
Kothagudem (T)
Kothagudem ®
1
2
3
4
5
6
7
AP Police
8
9
10
11
12
13
14
Paloncha
Sathupalli
Aswaraopeta
Bhadrachalam
Chinthoor
Venkatapuram
Manuguru
15
16
17
18
19
E/Bayyaram
Yellandu
G/Bayyaram
Tekulapalli
Gundala
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Chandrugonda
Paloncha Town
Paloncha Rural
Burgampad
Mulkalapalli
Sathupalli
Kallur
Vemsoor
VM Banjar
Aswaraopeta
Dammapeta
Kukkunoor
VR Puram
Mothugudem
Venkatapuram
Dummugudem
Cherla
Peruru
Wazedu
Manuguru
Aswapuram
E/Bayyaram
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
Karakagudem
Yellandu
Bhadrachalam (T)
Bhadrachalam ®
Kunavaram
Chinthoor
Velairpad
Karepalli
Kamepalli
G/Bayyaram
Garla
Tekulapalli
Bodu
Allapalli
Gundala
Komararam
Chintakani
Madhira Town
Madhira Rural
Bonakal
Yerrupalem
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Khammam 1 (T)
Khammam 2 (T)
Khammam 3 (T)
Women P.S.
Khammam Traffic
Kothagudem Traffic PS
Bhadrachalam Traffic PS
CCS Khammam
Khammam Rural
Khanapur Haveli
Mudigonda
Kusumanchi
Nelakondapalli
Thirumalayapalem.
Wyra
Thallada
Konijerla
Kothagudem 1 (T)
Kothagudem 2 (T)
Kothagudem 3 (T)
Julurpad
Enkoor
KRISHNA DISTRICT
DPO
SDPO
CO
PS
01
05
14
55
Sub Divisions:
1
2
Bandar
Gudivada
3
4
Nuzvid
Nandigama
5
Avanigadda
6
7
8
Kaikaluru
Nuzvid
H.Junction
11
12
13
Nandigama
Jaggaiahpet
Avanigadda
Circle Office:
1
2
3
Bandar Town
Bandar Rural
Gudivada Town
Volume-I – Techno-Funcational Requirements
Page 250 of 427
Crime & Criminal Tracking Network and Systems Project
4
5
Gudivada Rural
Pamarru
AP Police
9
10
Mylavaram
Tiruvuru
14
Challapalli
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
Mandavalli
Kaikaluru Rural
Nuzvid Town
Nuzvid Rural
Musunuru
H.Junction
Veeravalli
Agiripalli
Mylavaram
Chatrai
Nandigama
Kanchikacherla
Veerulapadu
Chandarlapadu
Jaggaiahpet
Penuganchiprolu
Chillakallu
Vatsavai
Avangiadda
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
Koduru
Nagayalanka
Challapalli
Kuchipudi
Gudivada II Town
Gudivada Traffic
CCS, Gudivada (New)
Gudivada Taluq
Nandivada
G.Konduru
Reddigudem
Tiruvuru
Gampalagudem
Vissannapet
Gudivada I Town
A.Konduru
Ghantasala
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Robertsonpet
Pedaparupudi PS
Inaguduru
Chilakalapudi
Machilipatnam
Bandar Traffic
Women
CCS, Bandar
Marine
Pedana
Bantumilli
Kruthivennu
Bandar Taluq
Guduru
Mudinepalli
Pamarru
Gudlavalleru
Kaikaluru Town
Kalidindi
KURNOOL DISTRICT
DPO
SDPO
CO
PS
01
06
21
83
Sub Divisions:
1
2
Kurnool
Nandyal
3
4
Dhone
Adoni
5
6
Allagadda
Atmakur
8
9
10
11
12
13
14
Peapully
Banaganapalli
Pathikonda
Adoni Town Circle
Adoni Taluk Circle
Yemmiganur Town Circle
Kosigi Circle
15
16
17
18
19
20
21
Alur Circle
Allagadda Town Circle
Sirvella Circle
Koilkuntla Circle
Atmakur Circle
Nandikotkur Circle
Srisailam Circle
29
30
Maddikera PS
Tuggali PS
57
58
Dornipadu PS
Kolimigundla PS
Circle Office:
1
2
3
4
5
6
7
Kurnool Town Circle
Kurnool Taluk Circle
Kodumur Circle
Nandyal Town Circle
Nandyal Taluk Circle
Panyam Circle
Dhone
Police Stations:
1
2
Kurnool I Town PS
Kurnool II Town PS
Volume-I – Techno-Funcational Requirements
Page 251 of 427
Crime & Criminal Tracking Network and Systems Project
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Kurnool III Town PS
Kurnool IV Town PS
Kurnool Traffic PS
CCS, Kurnool
Kurnool Taluk PS
Orvakal PS
K-Nagalapuram PS
Ulindakonda PS
Kodumur PS
Gudur PS
C-Belgal PS
Gonegandla PS
Nandyal I Town PS
Nandyal II Town PS
Nandyal Traffic PS
Nandyal III Town PS
Nandyal Taluk PS
Mahanandi PS
Bandi Atmakur PS
Peapully PS
Jaladurgam PS
N-Racherla PS
Banaganapalli PS
Bethamcherla PS
Owk PS
Pathikonda PS
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Devanakonda PS
Jonnagiri PS
Adoni I Town PS
Adoni III Town PS
Adoni Traffic PS
Adoni II Town PS
Adoni Taluk PS
Isvi PS
Peddathubalam PS
Kowthalam PS
Yemmiganur Town PS
Yemmiganur Rural PS
Aspari PS
Chippagiri PS
Holagunda PS
Halaharvi PS
Allagadda Urban PS
Allagadda Rural PS
Chagalamarri PS
Sirvella PS
Rudravaram PS
Gospadu PS
Koilkuntla PS
Revanur PS
Uyyalawada PS
Sanjamala PS
AP Police
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
Atmakur PS
Velgodu PS
Pamulapadu PS
Kothapalli PS
Nandikotkur PS
Panyam PS
Gadivemula PS
Nandivargam PS
Dhone Urban PS
Dhone Rural PS
Krishnagiri PS
Veldurthy PS
Yemmiganur Traffic PS
Nandavaram PS
Mantralayam PS
Kosigi PS
Peddakadubur PS
Madhavaram PS
Alur PS
Muchumarri PS
Midthur PS
Jupadu Bunglow PS
Brahmanakotkur PS
Srisailam I Town PS
Srisailam II Town PS
MAHABUBNAGAR DISTRICT
DPO
SDPO
CO
PS
01
06
18
75
Sub Divisions:
1
2
Mahabubnagar
Shadnagar
3
4
Nagarkurnool
Wanaparthy
5
6
Gadwal
Narayanpet
7
8
9
10
11
12
Nagarkurnool
Achampet
Amrabad
Wanaparthy
Kothakota
Kollapur
13
14
15
16
17
18
Gadwal
Alampur
Atmakur
Narayanpet
Makthal
Kodangal
26
Tadoor
51
Ghattu
Circle Office:
1
2
3
4
5
6
Mahabubnagar Town
Mahabubnagar Rural
Jadcherla
Shadnagar
Amangal
Kalwakurthy
Police Stations:
1
Mahabubnagar I-Town
Volume-I – Techno-Funcational Requirements
Page 252 of 427
Crime & Criminal Tracking Network and Systems Project
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Mahabubnagar II-Town
Women
Mahabubnagar Rural
Koilkonda
Nawabpet
Hanwada
Jadcherla
Boothpur
Thimmajipet
Shadnagar
Balanagar
Kothur
Kondurg
Keshampet
Amangal
Madgul
Talakondapally
Bomraspet
Kalwakurthy
Veldanda
Vangoor
Midjil
Nagarkurnool
Bijinapally
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Telkapally
Achampet
Balmoor
Lingal
Siddapur
Uppununthala
Amrabad
Wanaparthy Town
Wanaparthy Rural
Pangal
Gopalpet
Traffic
Kothakota
Pebbair
Addakal
Ghanpur
Peddamandadi
Kollapur
Kodair
Peddakothapally
Veepangandla
Gadwal Town
Gadwal Rural
Aize
AP Police
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
Dharoor
Maldakal
Alampur
Rajoli
Shanthinagar
Central Crime Station
Manopad
Kodandapur
Itikyala
Atmakur
Devarkadra
Chinna Chintha Kunta
Narva
Narayanpet
Marikal
Maddur
Damaragidda
Makthal
Krishna
Utkoor
Maganoor
Kodangal
Kosgi
Doulthabad
MEDAK DISTRICT
DPO
SDPO
CO
PS
01
05
17
56
Sub Divisions:
1
2
Sangareddy
R.C.Puram
3
4
Medak
Siddipet
5
Toopran
7
8
9
10
11
12
Medak
Jogipet
Narayankhed
Siddipet(T)
Siddipet(R)
Thoguta
13
14
15
16
17
Dubbak
Gajwel
Toopran
Ramayampet
Narsapur
20
Jogipet
39
Mirdoddi
Circle Office:
1
2
3
4
5
6
Sangareddy
Sadasivpet
Zahirabad(T)
Zahirabad(R)
R.C.Puram
Patancheru
Police Stations:
1
Sangareddy(T)
Volume-I – Techno-Funcational Requirements
Page 253 of 427
Crime & Criminal Tracking Network and Systems Project
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Sangareddy(R)
Indrakaran
Sadasivpet
Munipally
Kondapur
Zahirabad
Kohir
Chiragpally
Hadnoor
Jharasangam
Raikode
R.C.Puram
Bollaram
BDL, Bhanoor
Medak(T)
Medak(R)
Papannapet
Kulcharam
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
Shankarampet(A)
Alladurg
Tekmal
Pulkal
Narayankhed
Sirgapur
Kangti
Manoor
Siddipet(I)(T)
Siddipet(II)(T)
Siddipet®
Rajgopalpet
Chinnakodur
Thoguta
Doulthabad
Kuknoorpally
Begumpet
Dubbak
AP Police
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Bhoompally
Gajwel
Jagdevpur
Gowraram
Toopran
Shivampet
Yeldurthy
Ramayampet
Chegunta
Shankarampet(R)
Narsapur
Hatnoora
Jinnaram
Kowdipally
Patancheru
Regode
Mulugu
NALGONDA DISTRICT
DPO
SDPO
CO
PS
01
05
15
74
Sub Divisions:
1
2
Nalgonda
Miryalguda
3
4
Bhongir
Deverakonda
5
Suryapet
6
7
8
9
10
Haliya
Bhongir
Ramannapet
Yadagirigutta
Choutuppal
11
12
13
14
15
Deverakonda
Nampally
Suryapet
Kodad
Thungathurthy
26
27
28
29
30
31
32
33
Gurrampode
Huzurnagar
Kanagal
Kattangur
Kethepally
Kodad Rural
Kodad Town
Marriguda
51
52
53
54
55
56
57
58
Nereducherla
Nidmanoor
Noothankal
Peddavoora
Penpahad
Pochampally
Rajapet
Ramannapet
Circle Office:
1
2
3
4
5
Nalgonda
Nakrekal
Chandur
Miryalguda
Huzurnagar
Police Stations:
1
2
3
4
5
6
7
8
Halia
Tripuraram
Valigonda
Vemulapally
Alair
Alwal
Arvapally
Athmakur-M
Volume-I – Techno-Funcational Requirements
Page 254 of 427
Crime & Criminal Tracking Network and Systems Project
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Athmakur-S
Bhongir Rural
Bhongir Town
Bibinagar
Bommalaramaram
Chandampet
Chandur
Chilkur
Chinthapally
Chityal
Chivemla
Choutuppal
Devarakonda
Dindi
Garidepally
Gudipally
Gundala
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Mattampally
Medlachervu
Miryalguda I(T)
Miryalguda II Town
Miryalguda Rural
Mothey
Mothkur
Munagala
Munugode
Nadigudem
Nakrekal
Nalgonda I Town
Nalgonda II Town
Nalgonda Rural
Nampally
Narayanpur
Narkatpally
AP Police
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
Shaligouraram
Suryapet Rural
Suryapet Town
Thipparthy
Thirumalagiri
Thungathuthy
Thurkapally
Traffic PS Kodad
Traffic PS Miryalaguda
Traffic PS Nalgonda
Traffic PS Suryapet
Vijayapuri Town
Wadapally
Women Police Station
Yadagirigutta
CCS
NELLORE DISTRICT
DPO
SDPO
CO
PS
01
04
15
64
Sub Divisions:
1
4
Nellore Town
Kavali
2
Nellore Rural
3
Gudur
6
7
8
9
10
Gudur
Venkatagiri
Naidupet
Sullurpet
Vakadu
11
12
13
14
15
Kavali
Kaligiri
Udayagiri
Atmakur
Podalakur
23
24
25
26
27
28
29
30
31
Manubolu
Venkatagiri
Balayapalli
Dakkili
Rapur
Naidupet
Pellakuru
D.V.Satram
Sullurpet
45
46
47
48
49
50
51
52
53
Marripadu
A.Sagaram
A.S.Pet
Somasila
Vidavalur
Allur
Kodavalur
Buchireddpalem
Sangam
Circle Office:
1
2
3
4
5
Nellore Town (L&O)
Traffic, Nellore
Nellore Rural
Kovur
Buchireddyapelm
Police Stations:
1
2
3
4
5
6
7
8
9
Nellore 1 town
Nellore 2 town
Nellore 3 town
Nellore 4 town
Nellore 5 town
Woman PS
Krishnapatnam Port PS
Balaji Nagar
CCS, Nellore
Volume-I – Techno-Funcational Requirements
Page 255 of 427
Crime & Criminal Tracking Network and Systems Project
10
11
12
13
14
15
16
17
18
19
20
21
22
Traffic South
Traffic North
Nellore Rural
V.Satram
Muthukur
Indukurpet
T.P.Gudur
Dagadarthi
Gudur 1 town
Gudur 2 town
Gudur Rural
Sydapuram
Chillakuru
32
33
34
35
36
37
38
39
40
41
42
43
44
Tada
Kavali 2 town
Kavali Rural
Bitragunta
Jaladanki
Kaligiri
Vinjamuru
Kondapuram
Udayagiri
Duttaluru
S.R.Puram
V.K.Padu
Atmakur
AP Police
54
55
56
57
58
59
60
61
62
63
64
Vakadu
Kota
Chittamuru
Ozili
Kavali1 t own
Chejarla
Kaluvoy
Kandaleru
Kovur
Sriharikota
Podalakur
NIZAMBAD DISTRICT
DPO
SDPO
CO
PS
01
04
12
46
Sub Divisions:
1
4
NIZAMABAD
ARMOOR
2
KAMAREDDY
3
BODHAN
5
6
7
8
KAMAREDDY
BHIKNOOR
YELLAREDDY
ARMOOR
9
10
11
12
BHIMGAL
BODHAN
BANSWADA
BICHKUNDA
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Bodhan PS
Yedpally PS
Kotgir PS
Varni PS
Banswada PS
Birkur PS
Pitlam PS
Nizamsagar PS
S.S.Nagar PS
Machareddy PS
Devanpally PS
Bhiknoor PS
Domokonda PS
Bibipet PS
Tadwai PS
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Lingampet PS
Gandhari PS
Nagireddypet PS
CCS PS
Armoor PS
Nandipet PS
Balkonda PS
Velpoor PS
Bichkunda PS
Jukkal PS
Madnoor PS
Kamareddy PS
Women PS
Renjal PS
Circle Office:
1
2
3
4
NIZAMABAD TOWN
NIZAMABAD RURAL
NIZAMABAD TRAFFIC
DICHPALLY
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Town-I PS
Town-II PS
Town-III PS
Town-IV PS
Traffic PS
Rural PS
Town-V PS
Navipet PS
Makloor PS
Dichpally PS
Dharpally Ps
Jakranpally PS
Bheemgal PS
Morthad PS
Kammarpally PS
Volume-I – Techno-Funcational Requirements
Page 256 of 427
Crime & Criminal Tracking Network and Systems Project
16
Sirikonda PS
32
AP Police
Yellareddy PS
PRAKASHAM DISTRICT
DPO
SDPO
CO
PS
01
05
14
66
Sub Divisions:
1
4
Ongole
Chirala
2
5
Kandukuru
Darsi
3
Markapur
6
7
8
9
10
Kandukur
Kanigiri
Pamur
Darsi
Podili
11
12
13
14
Addanki
Markapur
Giddalur
Y. PALEM
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Chinaganjam
Parchur
Martur
Yaddanapudi
Kandukur Town
Ponnalur
V V Palem
Kandukur Rural
Ulavapadu
Gudlur
Kanigiri
Veligandla
H.M.Padu
P.C.Palli
Pamur
C S Puram
L.Samudram
Darsi
Mundlamur
Thallur
Kurichedu
Podili
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
T.V.Palli
Marripudi
K.K.Mitla
Donakonda
Addanki
Ballikurava
Santhamagulur
Medarametla
Korisapadu
Markapur Town
Markapur Rural
Peddaraveedu
Ardhaveedu
Cumbum
Giddalur
Racherla
Komarole
B.V.Peta
Y.Palem
Dornala
P.Cheruvu
Thripuranthakam
Circle Office:
1
2
3
4
5
Ongole Town
Ongole Rural
S Konda
Chirala
Inkollu
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Ongole I town
Ongole II Town
CCS
Ongole Taluk
Kothapatnam
Ongole traffic
W PS Ongole
Chimakurthy
S.N.Padu
Maddipadu
N G Padu
Singarayakonda
Tangutur
Jarugumalli
Kondepi
Chirala I Town
Chirala Ii Town
Chirala Rural
Vetapalem
Karamchedu
Inkollu
J.Panguluru
RAJAMUNDRY (URBAN)
Volume-I – Techno-Funcational Requirements
Page 257 of 427
Crime & Criminal Tracking Network and Systems Project
DPO
SDPO
CO
PS
AP Police
01
07
04
17
Sub Divisions:
1
2
SDPO Office Central Zone
SDPO Office South Zone
3
4
SDPO Office East Zone
SDPO Office North Zone
2
Circle
Office
Rajahmundry Rural
5
6
7
SDPO Office Crime 1
SDPO Office Crime 2
SDPO Office Traffic
Circle Office:
1
Circle Office
Town
Rajahmundry
3
4
Circle Office Korukonda
Circle Office
Traffic
RJY
Police Stations:
1
2
3
4
5
6
I Town L&O PS RJY
III Town L&O PS RJY
Woman Police Station
7
8
II Town L&O PS
Dowleswaram PS
III Town CCS PS
10
11
12
9
Kadiyam PS
Prakasam Nagar PS
Bommuru PS
13
14
Rajanagaram PS
Korukonda
Traffic PS RJY
16
17
15
Gokavaram
Seetanagaram
Madhurapudi
Airport
PS(new)
I Town CCS PS
II Town CCS PS
RANGA REDDY DISTRICT
DPO
SDPO
CO
PS
01
03
04
19
Sub Divisions:
1
Vikarabad
2
Chevella
3
Tandur
2
Chevella
3
Parigi
8
9
10
11
12
Chengomul
Parigi
Mohammadabad
Tandur
Basheerabad
15
16
17
18
19
Yalal
Bantwaram
Chevella
Doma
Kulakcherla
Circle Office:
1
4
Vikarabad
Tandur
Police Stations:
1
2
3
4
5
Vikarabad
Marpally
Mominpet
Nawabpet
Dharur
Volume-I – Techno-Funcational Requirements
Page 258 of 427
Crime & Criminal Tracking Network and Systems Project
6
7
Shabad
Shankerpally
13
14
AP Police
Peddemul
Karankote
SRIKAKULAM DISTRICT
DPO
SDPO
CO
PS
01
03
12
44
Sub Divisions:
1
Srikakulam
2
Kasibugga
3
Palakonda
5
6
7
8
Kasibugga
Tekkali
Sompeta
Ichapuram
9
10
11
12
Palakonda
Rajam
Kothuru
Pathapatnam
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Kotabommali
Santhabommali
Nowpada
Sompeta
Baruva
Mandasa
Kanchili
Veeraghattam
R.A.Valasa
Rajam
Santhakaviti
Vangara
G.Sigadam
Kothuru
Donubai
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Seethampeta
Bathili
Pathapatnam
Ponduru
Amdalavalasa
Sarubujjili
Burja
Ichapuram Town
Ichapuram Rural
Kaviti
Palakonda
Saravakota
Meliaputty
Hiramandalam
Circle Office:
1
2
3
4
Srikakulam
Narasannapeta
J R Puram
Amdalavalasa
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Srikakulam I Town
Srikakulam II Town
Srikakulam Rural
Gara
Women
Narasannapeta
Jalumuru
Polaki
J.R. Puram
Etcherla
Laveru
Kasibugga
Nandigam
Vajrapukothuru
Tekkali
TIRUPATHI (URBAN)
DPO
SDPO
CO
PS
01
07
02
25
Volume-I – Techno-Funcational Requirements
Page 259 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Sub Divisions:
1
2
Tirumala Sub-Division
4
Tirupati
West
SubDivision
Tirupati Traffic Division
2
B.N.Kandriga circle
10
11
12
13
14
15
16
17
18
Chandragiri PS
Traffic PS, TPT
CCS, Tirumala
CCS, Tirupati
Mahila PS, TPT
Renigunta PS
Airport, Renigunta
Yerpedu PS
Gajulamandyam PS
3
Tirupati East Sub-Division
5
Renigunta Sub-Division
6
7
Srikalahasti Sub-Division
Tirupati Crime Division
19
20
21
Vadamalapet PS
R.C.Puram PS
I-Town PS, SKHT
II-Town PS, SKHT
Srikalahasti Rural
B.N.Kandriga PS
Thottambedu PS
Circle Office:
1
Renigunta rural circle
Police Stations:
1
2
3
4
5
6
7
8
9
I-Town PS, TML
II-Town PS, TML
Traffic PS, TML
Alipiri PS
East PS, TPT
Thiruchanur PS
West PS, TPT
SVU Campus PS
M.R.Palle PS
22
23
24
25
VISAKHAPATNAM (RURAL), DISTRICT
DPO
SDPO
CO
PS
01
04
11
50
Sub Divisions:
1
4
Anakapalli
Narsipatnam
2
Paderu
3
Chinthapalli
5
6
7
8
Yelamanchili
Kothakota
Koyyuru
Paderu
9
10
11
Araku
Chinthapalli
G.K.Veedhi
18
19
20
21
22
23
24
25
Nathavaram
Yelamanchili Town
Yelamanchili Rural
Yelamanchili Traffic
Nakkapalli
S.Rayavaram
Atchuthapuram
Rambilli
35
36
37
38
39
40
41
42
Dumbriguda
G.Madugula
Chinthapalli
Annavaram
G.K.Veedhi
Butchiyyapeta
Cheedikada
A.Koduru
Circle Office:
1
2
3
4
Anakapalli
Bheemili
Chodavaram
Narsipatnam
Police Stations:
1
2
3
4
5
6
7
8
Anakapalli Town
Anakapalli Traffic
Anakapalli Women
Anakapalli Rural
Kasimkota
Munagapaka
Sabbavaram
CCS, Anakapalli
Volume-I – Techno-Funcational Requirements
Page 260 of 427
Crime & Criminal Tracking Network and Systems Project
9
10
11
12
13
14
15
16
17
Bheemili
Anandapuram
Padmanabham
Chodavaram
V.Madugula
Narsipatnam Town
Narsipatnam Rural
Kotauratla
Golugonda
26
27
28
29
30
31
32
33
34
Payakaraopeta
K.D.Peta
Mampa
Paderu
Hukumpeta
Pedabayalu
Munchingput
Araku
Ananthagiri
AP Police
43
44
45
46
47
48
49
50
K.Kotapadu
Kothakota
Ravikamatham
Rolugunta
Makavarapalem
Sileru
Devarapalli
Koyyuru
VIZAINAGARAM DISTRICT
DPO
SDPO
CO
PS
01
03
10
41
Sub Divisions:
1
Vizianagaram
2
Bobbili
3
Parvathipuram
5
6
7
8
Bobbili
Cheepurupalli
Gajapathinagaram
Parvathipuram Circle
9
10
Saluru Circle
Elwinpeta Circle
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Vallampudi
Bobbili
Badangi
Balijipeta
Therlam
Seethanagaram
Cheepurupalli
Budarayavalasa
Garividi
Gajapathinagaram
Andra
Bondapalli
Pedamanapuram
Burjivalasa
29
30
31
32
33
34
35
36
37
38
39
40
41
Parvathipuram Town
Parvathipuram Rural
Garugubilli
Komarada
Salur Town
Makkuva
Pachipenta
N.K.Puram
Elwinpeta
Kurupam
Jyyammavalasa
Salur Rural
R.B.Puram
Circle Office:
1
2
3
4
Vizianagaram Town
Vizianagaram Rural
Bhogapuram
S. Kota
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Vizianagaram I Town
Vizianagaram II Town
Vizianagaram Traffic
Vizianagaram Rural
Gantyada
Gurla
Nellimarla
Bhogapuram
Denkada
P.P.Rega
S.Kota
Jami
Kothavalasa
L.Kota
WARANGAL (RURAL)
DPO
SDPO
CO
05
12
Volume-I – Techno-Funcational Requirements
Page 261 of 427
Crime & Criminal Tracking Network and Systems Project
PS
AP Police
47
Sub Divisions:
Jangaon
Mahabubabad
1
2
3
4
Narsampet
Mulug
5
Parkal
5
6
7
8
Maripeda
Thorrur
Narsampet (Rural )
Gudur
9
10
11
12
Mulug
Eturnagaram
Parkal (Rural)
Chityal
17
18
19
20
21
Kuravi
Thorrur
Narsimulapet
Nellikudur
Narsampet
Duggondi
Chennaraopet
Nallabelli
Gudur
Khanapur
Neckonda
Kothaguda
Komatlaguda
Mulug
Venkatapur
Pasra
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
Ghanpur(M)
Eturnagaram
Thadvai
Mangapet
Narlapur
Kannaigudem
Kodishala
Parkal
Bhupalpally
Regonda
Shayampet
Chityal
Mogullapalli
Woman PS
CCS
Circle Office:
1
2
3
4
Jangaon (Rural)
Cherial
Palakurthy
Mahabubabad (Rural)
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Jangoan
Raghunathpalli
Lingala Ghanpur
Narmetta
Cherial
Bachannapet
Maddur
Palakurthy
Kodakandla
Devaruppala
Mahabubabad(Town)
Dornakal
Mahabubabad(Rural)
Kesamudram
Maripeda
Seerole
22
23
24
25
26
27
28
29
30
31
32
WARANGAL (URBAN)
DPO
SDPO
CO
PS
06
04
47
Sub Divisions:
1
2
SDPO Warangal
SDPO Hanmakonda
3
4
SDPO Mamnoor
SDPO Traffic.
5
6
SDPO Crime
SDPO Kazipet
2
Mamnoor
3
Wardhannapet
9
Ghanpur (W) PS
17
Parwathagiri PS
Circle Office:
1
4
Ghanpur (W)
Hasanparthy
Police Stations:
1
Matwada PS
Volume-I – Techno-Funcational Requirements
Page 262 of 427
Crime & Criminal Tracking Network and Systems Project
2
3
4
5
6
7
8
Inthesargunj PS
Mills Colony PS
Hanamkonda PS
Subedari PS
10
11
12
KUC PS
Women PS
Kazipet PS
14
15
16
13
AP Police
Madikonda PS
Dharmasagar PS
Hasanparthy PS
Athmakur PS
18
19
20
21
Mamnoor PS
Geesugonda PS
Sangem PS
22
23
24
Wardhannapet PS
Rayaparthy PS
Jaffergadh PS
Matwada Traffic PS
(warangal Traffic)
Hanamkonda Traffic PS
Kazipet Traffic PS
CCS Warangal PS
WEST GODAVARI DISTRICT
DPO
SDPO
CO
PS
01
04
16
61
Sub Divisions:
1
4
Eluru Division
J.R.Gudem
2
Kovuuru
3
Narasapuram
7
8
9
10
11
12
Tanuku
Nidadavole
Narasapuram
Palakolu
Bhimavaram Town
Bhimavaram Rural
13
14
15
16
Penugonda
J.R.Gudem
Polavaram
Chitnalapudi
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Undrajavaram
Attili
Nidadavole
Samisrigudem
Chagallu
Narasapuram T
Narasapuram R
Mogalturu
Palakolu T
Palakolu R
Poduru
Bhimavaram Rural
Undi
Kalla
Akiveedu
Palakoderu
Penguonda
Penumantra
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
Lakkavaram
Buttaigudem
Polavaram
Gopalapuram
Koyyalagudem
Chitalapudi
Kovvuru Rural
Devarapalli
Tallapudi
T.P.Gudem T
T.P.Gudem R
Yelamanchili
Veeravasaram
Achant
Bhimavaram I T
Bhimavaram II T
Tadikalapudi
T.Narasapuram
Circle Office:
1
2
3
4
5
6
Eluru Town
Eluru Rural
Bhimadole
Ganapavaram
Kovvuru
T.P.Gudem
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Eluru I town
Eluru II town
Eluru III town
Eluru Town CCS
Women
Eluru Traffice
Eluru Rural
Pedapadu
Pedavegi
Bhimadole
Denduluru
D.Tirumala
Ganapavaram
Chebrolu
Nidamaru
Kovvuru Town
Pentapadu
Ananthapalli
Volume-I – Techno-Funcational Requirements
Page 263 of 427
Crime & Criminal Tracking Network and Systems Project
19
20
21
Tanuku T
Tanuku R
Peravali
40
41
42
AP Police
Iragavaram
J.R.Gudem
Jeelugumilli
61
Dharmajigudem
CYBERABAD CITY
CPO
DCP
ACPO
CO
PS
07
15
01
52
DCP Office:
DCP LB Nagar
Cyberabad
DCPolice Alwal
4
Cyberabad
DCP Madhapur
7
Cyberabad
1
Zone
Zone
2
5
DCP Crimes Cyberabad
DCP Traffic Cyberabad
DCP, Balanagar zone
3
DCP,
zone
6
Shamshabad
Zone
ACP Office:
1
2
3
4
5
ACP
Alwal
Cyberabad
Division
ACP Malkajgiri Division
Cyberabad
ACP Balanagar Division
Cyberabad
ACP
Rajendranagar
Division Cyberabad
ACP Saroornagar Division
Cyberabad
6
7
ACP
Ibrahimpatnam
Division Cyberabad
ACP Crimes Cyberabad
ACP
Shamshabad
Traffic Division, / RGI
11
Airport
Division,
CyberabadCyberabad
ACP Madapur
12
ACP Traffic Kukatpally
ACP Kukatpalli
13
Cyberabad.
ACP Traffic L.B.Nagar
ACP Petbasheerbad
9
14
Cyberabad.
ACP
Shamshabad
ACP Vanasthalipuram
10
15
Division, Cyberabad
8
Circle Office:
1
Ibrahimpatnam
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
Alwal
KPHB colony
Medipalli
Chaitanyapuri
Meerpet
Cyber Crime
Counter Intelligence Cell
Shivarampally
Petbasheerabad
Dundigal
Medchal
19
20
21
22
23
24
25
26
27
28
29
Ghatkesar
Uppal
Rajendranagar
Shamshabad
Madhapur
Moinabad
Narsinghi
Raidurgam
Balanagar
Chandanagar
Miyapur
Volume-I – Techno-Funcational Requirements
37
38
39
40
41
42
43
44
45
46
47
Pahadisharief PS
Kandukur
Maheshwaram
Ibrahimpatnam CO
Ibrahimpatnam
Manchal
Yacharam
L.B.Nagar Traffic
Uppal Traffic
Malkajgiri Traffic
Alwal Traffic
Page 264 of 427
Crime & Criminal Tracking Network and Systems Project
12
13
14
15
16
17
18
Shamirpet
Jeedimetla
Malkajgiri
Nacharam
Neredmet
Kushaiguda
Keesara
30
31
32
33
34
35
36
Kukatpally
Sanathnagar
Hayathnagar
Lb Nagar
Vanasthalipuram
Saroornagar WPS
Saroornagar
AP Police
48
49
50
51
52
Kukatpally Traffic
Balanagar Traffic
Jeedimetla Traffic
Rajendranagar Traffic
Madhapur Traffic
HYDERABAD CITY
CPO
DCP
ACPO
PS
10
34
84
DCP Office:
1
2
3
4
DCP
Task
Force
5
Hyderabad
DCP DD I Hyderabad
6
DCP DD II Hyderabad
DCP
North
Hyderabad
Zone
7
8
DCP
South
Hyderabad
DCP Central
Hyderabad
DCP
East
Hyderabad
DCP
West
Hyderabad
Zone
DCP
Traffic
Hyderabad
Zone
DCP
Traffic
10
Hyderabad
Zone
9
I
II
Zone
ACP Office:
ACP
Gopalapuram
Hyderabad
ACP
Charminar
Hyderabad
ACP
Mirchowk
Hyderabad
ACP
Falaknuma
Hyderabad
ACP
Santoshnagar
Hyderabad
1
ACP WCO3 Hyderabad
13
2
ACP WCO45 Hyderabad
14
3
ACP
ATM
Hyderabad
15
4
ACP ADR WZ Hyderabad
16
5
ACP
NZ
Hyderabad
17
6
ACP CZWZ Hyderabad
18 ACP Abids Hyderabad
7
ACP
SZ
Hyderabad
19
8
9
10
11
12
Murder
WCO1
WCO2
ACP
Chikkadpally
Hyderabad
ACP
Saifabad
ACP WZ ADR Hyderabad 20
Hyderabad
ACP
Sultanbazar
ACP DD SIT Hyderabad
21
Hyderabad
ACP, Cyber Cell, CCS,
ACP
Kachiguda
22
Hyderabad
Hyderabad
ACP
Malakpet
ACP Begumpet Hyderabad 23
Hyderabad
ACP
Mahankali
ACP
Asifnagar
24
Hyderabad
Hyderabad
Volume-I – Techno-Funcational Requirements
25
26
27
28
29
30
31
32
33
34
ACP
Goshamahal
Hyderabad
ACP Banjara Hills
Hyderabad
ACP
Panjagutta
Hyderabad
ACP
Traffic
I
Hyderabad
ACP
Traffic
II
Hyderabad
ACP
Traffic
III
Hyderabad
ACP
Traffic
IV
Hyderabad
ACP
Traffic
V
Hyderabad
ACP
Traffic
VI
Hyderabad
ACP
Traffic
VII
Hyderabad
Page 265 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Gopalapuram
CCS HYD
Cyber Crime PS
Tast force PS
Women PS CCS
Tukaramgate
Lallaguda
Chilkalaguda
Mahankali
Market
Maredpally
Karkhana
Begumpet
Bollarum
Trimalgherry
Begumpet WPS
Bowenpally
Bahadurpura
Charminar
Kamatipura
Hussainialam
South Zone WPSKalapathar
Chandrayan Gutta
Shahalibanda
Falaknuma
Chatrinaka
Mirchowk
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Dabeerpura
Rein Bazar
Moghalpura
Madannapet
Santoshnagar
Kanchanbagh
Bhavaninagar
Nampally
Saifabad
Ramgopalpet
Abid Road
Begum Bazar
Narayanaguda
Musheerabad
Chikadapally
Gandhinagar
Nallakunta
Osmania University
Kachiguda
Sultan Bazar
Chader Ghat
Afzalgunj
Malakpet
Amberpet
Saidabad
Golconda
Langer House
Tappachabutra
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
Humayunnagar
Asifnagar
SR Nagar
Panjagutta
Banjara Hills
Jubilee Hills
Kulsumpura
Mangalhat
Shahinayatgunj
Habeebnagar
Mahankali Traffic PS
Gopalpuram Traffic PS
Tirumalgherry Traffic PS
Begumpet Traffic PS
Panjagutta Traffic PS
Banjara Hills Traffic PS
Chikkadpally Traffic PS
Saifabad Traffic PS
Abids Traffic PS
Goshamahal Traffic PS
Nampally Traffic PS
Asif Nagar Traffic PS
Charminar Traffic PS
Falaknuma Traffic PS
Mirchowk Traffic PS
Sultan Bazar Traffic PS
Kachiguda Traffic PS
Malakpet Traffic PS
3
Traffic Division
VIJAYAWADA CITY
CPO
DCP
ACPO
CO
PS
02
04
04
23
DCP Office:
1
DCP Vijayawada
2
DCP SB Vijayawada
2
East Zone
ACP Office:
1
4
West Zone
Central Zone
Volume-I – Techno-Funcational Requirements
Page 266 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Circle Office:
1
4
Gannavaram Circle
Vuyyuru Circle
2
Traffic - I Circle
3
Traffic -II Circle
9
10
11
12
13
14
15
16
MVaram P.S
Patamata P.S
Nunna P.S
Penamaluru P.S.
Gannavaram PS
Unguturu PS
Kankipadu PS
Vuyyuru Town PS
17
18
19
20
21
22
23
Vuyyury Rural PS
Thotlavalluru PS
Pamidimukkala PS
I Traffic PS
II Traffic PS
III Traffic PS
IV Traffic PS
Police Stations:
1
2
3
4
5
6
7
8
I Town P.S
Women PS Central Zone
II Town P.S
GRPet P.S
SRPet P.S
Ibrahimpatnam P.S
SNPuram P.S
KLanka P.S
VISAKHAPATNAM CITY
CPO
DCP
ACPO
CO
PS
03
05
03
29
DCP Office:
1
DCP
Vishakhapatnam
CSB
2
DCP
Visakhapatnam
L&O
DCP
Traffic
Visakhapatnam
2
5
ACP South
ACP-Traffic
3
ACP CCS VSP City
2
North
3
South
I Town
II Town
11
Gopalapatnam
Pendurthi
21
III Town
PM Palem
IV Town
Marine
CTF
Woman
Kancharapalem
Harbour
13
14
15
16
17
18
19
20
Malkapuram PS
Gajuwaka PS
Steel Plant PS
New Port PS
Parawada PS
I Town Traffic PS
II Town Traffic PS
III Town Traffic PS
23
24
25
26
27
28
29
IV Town Traffic PS
Kancharapalem Traffic
PS
Gajuwaka Traffic PS
Malkapuram Traffic PS
Gopalapatnam Traffic PS
Harbour Traffic PS
Steel Plant Traffic PS
New Port Traffic PS
CCS Visakhapatnam
ACP Office:
1
4
ACP-East
ACP-North
Circle Office:
1
East
Police Stations:
1
2
3
4
5
6
7
8
9
10
12
22
GRP GUNTAKAL (RAILWAY DISTRICT)
Volume-I – Techno-Funcational Requirements
Page 267 of 427
Crime & Criminal Tracking Network and Systems Project
DPO
SDPO
CO
PS
AP Police
01
02
05
19
Sub Divisions:
GUNTAKAL
1
2
NELLORE
Circle Office:
1
2
GUNTAKAL
DHARMAVARAM
3
4
NELLORE
RENIGUNTA
5
TIRUPATHI
8
9
10
11
12
13
14
DHARMAVARAM
ANANTAPUR
HINDUPUR
KADIRI
NELLORE
GUDUR
BITRAGUNTA
15
16
17
18
19
CHIRALA
ONGOLE
RENIGUNTA
TIRUPATHI
CHITTOOR
Police Stations:
1
2
3
4
5
6
7
GUNTAKAL R
ADONI
GOOTY
KURNOOL
NANDYAL
YERRAGUNTLA
KADAPA
GRP SECUNDERABAD (RAILWAY DISTRICT)
DPO
SDPO
CO
PS
02
05
11
Sub Divisions:
1
Secunderabad
2
Kazipet
Circle Office:
1
2
Secunderabad
Kacheguda
3
4
Hyderabad
Kazipet
5
Dornakal
5
6
7
8
Mahaboobnagar
Hyderabad
Vikarabad
Wrangal
9
10
11
Bellampally
Dornakal
Khammam
Police Stations:
1
2
3
4
Secunderabad
Nalgonda
Kacheguda
Nizamabad
GRP VIJAYAWADA (RAILWAY DISTRICT)
DPO
Volume-I – Techno-Funcational Requirements
Page 268 of 427
Crime & Criminal Tracking Network and Systems Project
SDPO
CO
PS
AP Police
02
04
15
Sub Divisions:
1
Vijayawada
Visakhapatnam
2
Circle Office:
1
4
Vijayawada Line
Guntur
2
Visakhapatnam Line
3
Rjahmundry
6
7
8
9
10
Narasaraopet
Tenali
Visakhapatnam
Vizianagaram
Palasa
11
12
13
14
15
Tuni
Rjahmundry
Samalkot
Nidadavolu
Bhimavaram
Police Stations:
1
2
3
4
5
Vijayawada
Eluru
Gudiwada
Tadepalli
Guntur
Volume-I – Techno-Funcational Requirements
Page 269 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-9: Details of Police Stations / Districts under CIPA
implementation
NALGONDA DISTRICT
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Halia
Tripuraram
Valigonda
Vemulapally
Alair
Alwal
Arvapally
Athmakur-M
Athmakur-S
Bhongir Rural
Bhongir Town
Bibinagar
Bommalaramaram
Chandampet
Chandur
Chilkur
Chinthapally
Chityal
Chivemla
Choutuppal
Devarakonda
Dindi
Garidepally
Gudipally
Gundala
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Gurrampode
Huzurnagar
Kanagal
Kattangur
Kethepally
Kodad Rural
Kodad Town
Marriguda
Mattampally
Medlachervu
Miryalguda I(T)
Miryalguda Rural
Mothey
Mothkur
Munagala
Munugode
Nadigudem
Nakrekal
Nalgonda I Town
Nalgonda II Town
Nalgonda Rural
Nampally
Narayanpur
Narkatpally
Yadagirigutta
Volume-I – Techno-Funcational Requirements
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
Nereducherla
Nidmanoor
Noothankal
Peddavoora
Penpahad
Pochampally
Rajapet
Ramannapet
Shaligouraram
Suryapet Rural
Suryapet Town
Thipparthy
Thirumalagiri
Thungathuthy
Thurkapally
Vijayapuri Town
Wadapally
Women Police Station
Page 270 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
NIZAMBAD DISTRICT
Police Stations:
1
2
3
4
5
6
7
8
9
101
11
12
13
14
15
Town-I PS
Town-II PS
Town-III PS
Traffic PS
Rural PS
Navipet PS
Makloor PS
Dichpally PS
Dharpally Ps
Bheemgal PS
Morthad PS
Kammarpally PS
Jukkal PS
Madnoor PS
Kamareddy PS
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Bodhan PS
Yedpally PS
Kotgir PS
Banswada PS
Birkur PS
Pitlam PS
Nizamsagar PS
S.S.Nagar PS
Machareddy PS
Devanpally PS
Bhiknoor PS
Domokonda PS
Bibipet PS
Tadwai PS
Lingampet PS
31
32
33
34
35
36
37
38
Gandhari PS
Nagireddypet PS
Armoor PS
Nandipet PS
Balkonda PS
CCS PS
Bichkunda PS
Women PS
GUNTUR ( URBAN & RURAL)
Police Stations: (Guntur Urban)
1
2
3
4
5
6
Lalapet L & O PS
Old Guntur L & O PS
Kothapet L & O PS
Arundelpet L & OPS
Nagarampalem L & O PS
Pattabhipuram L & O PS
7
8
9
10
11
12
Women PS
Nallapdu PS
Prathipadu PS
Vatticherukuru PS
Chebrolu PS
Medikonduru PS
13
14
15
16
17
Mangalagiri Town PS
Pedakakani PS
Mangalagiri Rural PS
Tadepalli PS
Tadikonda PS
Ponnur Rural PS
Pedanadipadu PS
Kakumanu PS
Sattenapalli Town PS
Sattenapalli Rural PS
Krosuru PS
Atchampet PS
Muppalla PS
Piduguralla PS
Machavaram PS
45
46
47
Narasaraopet I Town PS
Narasaraopet Rural PS
Phirangipuram PS
Chilakaluripet Town PS
Chilakaluripet Rural PS
Nadendla PS
Yedlapadu PS
Vinukonda PS
Ipuru PS
Inavole PS
Police Stations: ( Guntur Rural)
1
2
3
4
5
6
7
8
9
10
Tenali I Town PS
Tenali II Town PS
Tenali III Town PS
Tenali Taluka PS
Narsaraopet PS
Kolluru PS
Kollipara PS
Duggiralla PS
Vemuru PS
Tsundur PS
23
24
25
26
27
28
29
30
31
32
Volume-I – Techno-Funcational Requirements
48
59
50
51
52
53
54
Page 271 of 427
Crime & Criminal Tracking Network and Systems Project
11
12
13
14
15
16
17
18
29
20
21
22
Amarthaluru PS
Bapatla Town PS
Bapatla Rural PS
Vedullapalli PS
Karlapalem PS
Cherukupalli PS
Bhattiprolu PS
Adavuladevi PS
Nagaram PS
Nizampatnam PS
Tsodaypalem PS
Ponnur Town PS
33
34
35
36
37
38
39
40
41
42
43
44
Amaravathi PS
Thulluru PS
Pedakurapadu PS
Gurazala PS
Karempudi PS
Rentachintala PS
Dachepalli PS
Macherla Town PS
Macherla Rural PS
Durgi PS
Veldurthy PS
Nagarajuna Sagar PS
AP Police
55
56
57
58
59
60
61
62
Bandlamottu PS
Savalyapuram PS
Repalle PS
Bellamkonda PS
Rompicherla PS
Tsandole PS
Rajupalem PS
Nekarikal PS
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
T.V.Palli
Marripudi
K.K.Mitla
Donakonda
Addanki
Ballikurava
Santhamagulur
Medarametla
Korisapadu
Markapur Town
Markapur Rural
Peddaraveedu
Ardhaveedu
Cumbum
Giddalur
Racherla
Komarole
B.V.Peta
PRAKASHAM DISTRICT
Police Stations:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Ongole I town
Ongole II Town
Thripuranthakam
Ongole Taluk
Kothapatnam
Dornala
P.Cheruvu
Chimakurthy
S.N.Padu
Maddipadu
N G Padu
Singarayakonda
Tangutur
Jarugumalli
Kondepi
Chirala I Town
Chirala Ii Town
Y.Palem
Vetapalem
Karamchedu
Inkollu
J.Panguluru
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
Chinaganjam
Parchur
Martur
Yaddanapudi
Kandukur Town
Ponnalur
V V Palem
Kandukur Rural
Ulavapadu
Gudlur
Kanigiri
Veligandla
H.M.Padu
P.C.Palli
Pamur
C S Puram
L.Samudram
Darsi
Mundlamur
Thallur
Kurichedu
Podili
Volume-I – Techno-Funcational Requirements
Page 272 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-10: List of Police Stations under CIPA districts where
site preparation and Hardware installation is required under
CCTNS Project
10.1 List of CIPA locations not covered under any Phase earlier.
However, now site preparation (refer BoM table A1.3) & hardware
(refer BoM table B1.4) is required under CCTNS (22 Nos).
Sl. No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
District
Guntur Urban
Guntur Rural
Nalgonda
Nizambad
Prakasham
Police Station
East Traffic PS
West Traffic PS
Marine PS
Narsaropet II town
Miryalguda II Town
Traffic PS Kodad
Traffic PS Miryalaguda
Traffic PS Nalgonda
Traffic PS Suryapet
CCS Nalgonda
Town-IV PS Nzb
Town-V PS
Jakranpally PS
Velpoor PS
Sirikonda PS
Varni PS
Yellareddy PS
Renjal PS
CCS ongole
Ongole traffic
W PS Ongole
Chirala Rural (Epurupalem)
Volume-I – Techno-Funcational Requirements
Page 273 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
10.2 List of Police Stations under CIPA Phase-I where site preparation
(refer BoM table A1.2) and hardware (refer BoM table B1.2) is
required under CCTNS (104 Nos)
GUNTUR DISTRICT POLICE STATIONS ‐ CIPA PHASE I S.NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
NAME OF THE PS
Vatticherukuru
Pedakakani
Mangalagiri Town
Mangalagiri Rural
Tadepalli
Tenali i Town
Tenali iii Town
Duggirala
Kollipara
Kolluru
Vemuru
Tsundur
Amarthalur
Chebrole
Machavaram
Piduguralla
Bellamkonda
Rajupallem
Atchampeta
Krosuru
Muppalla
Medikonduru
NRT Town
Nakarikal
Phirangipuram
Rompicherla
Chpet Town
Chpet Rural
Nadendla
Edlapadu
Bandlamottu
Savalyapuram
Inavolu
Gurazala
Dachepalli
Karempudi
Volume-I – Techno-Funcational Requirements
Page 274 of 427
Crime & Criminal Tracking Network and Systems Project
37
38
39
40
41
42
AP Police
Rentachintala
Macherla Town
Macherla Rural
Veldurthy
Durgi
N.Sagar
PRAKASHAM DISTRICT POLICE STATIONS ‐ CIPA PHASE I S.NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
NAME OF POLICE STATIONS
Ongole I town
Ongole II Town
Ongole Taluk
Kothapatnam
Chimakurthy
S.N.Padu
Maddipadu
N G Padu
Singarayakonda
Tangutur
Jarugumalli
Kondepi
Chirala I Town
Chirala Ii Town
Vetapalem
Karamchedu
Inkollu
J.Panguluru
Chinaganjam
Parchur
Martur
Yaddanapudi
Kandukur Town
Ponnalur
V V Palem
Kandukur Rural
Ulavapadu
Gudlur
Kanigiri
Veligandla
H.M.Padu
P.C.Palli
Pamur
C S Puram
L.Samudram
Volume-I – Techno-Funcational Requirements
Page 275 of 427
Crime & Criminal Tracking Network and Systems Project
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
AP Police
Darsi
Mundlamur
Thallur
Kurichedu
Podili
T.V.Palli
Marripudi
K.K.Mitla
Donakonda
Addanki
Ballikurava
Santhamagulur
Medarametla
Korisapadu
Markapur Town
Markapur Rural
Peddaraveedu
Ardhaveedu
Cumbum
Giddalur
Racherla
Komarole
B.V.Peta
Y.Palem
Dornala
P.Cheruvu
Thripuranthakam
10.3 List of Police Stations under CIPA Phase-II where no site
preparation is required. However, hardware (refer BoM table B1.3)
is required under CCTNS (143 Nos)
GUNTUR DISTRICT POLICE STATIONS ‐ CIPA PHASE II S.NO
NAME OF POLICE STATIONS
1
2
3
4
5
6
7
8
Lalapet
Kothapet
Old Guntur
Arundelpet
Nagarampalem
Pattabhipuram
Narasaraopet Rural
Vinukonda
Volume-I – Techno-Funcational Requirements
Page 276 of 427
Crime & Criminal Tracking Network and Systems Project
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
AP Police
Ipur
Guntur Taluka
Prathipadu
Amaravati
Tadikonda
Thulluru
Pedakurapadu
Tenali II Town
Tenali Taluka
Sattenapalli Town
Sattenapalli Taluka
Bapatla Town
Bapatla Rural
Vedullapalli
Chandole
Karlapalem
Repalle
Cherukupalli
Bhattiprolu
Tsodaypalem
Adavuladevi
Nagaram
Nizampatnam
Ponnur Town
Ponnur Rural
Pedanandipadu
Kakumanu
CCS
Women
Traffic
NiZAMABAD DISTRICT POLICE STATIONS ‐ CIPA PHASE II S.No.
1
2
3
4
5
6
7
8
9
10
NAME OF POLICE STATIONS
Town-I PS
Town-II PS
Town-III PS
Rural PS
Navipet PS
Makloor PS
Dichpally PS
Dharpally Ps
Armoor PS
Nandipet PS
Volume-I – Techno-Funcational Requirements
Page 277 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Balkonda PS
Bheemgal PS
Morthad PS
Kammarpally PS
Bodhan PS
Yedpally PS
Kotgir PS
Banswada PS
Birkur PS
Pitlam PS
Nizamsagar PS
Bichkunda PS
Jukkal PS
Madnoor PS
Kamareddy PS
S.S.Nagar PS
Machareddy PS
Devanpally PS
Bhiknoor PS
Domokonda PS
Bibipet PS
Tadwai PS
Lingampet PS
Gandhari PS
Nagireddypet PS
CCS PS
Women PS
Traffic PS
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
NALGONDA DISTRICT POLICE STATIONS - CIPA PHASE II
S.No.
1
2
3
4
5
6
7
8
9
10
11
12
NAME OF POLICE STATIONS
Bhongir (T)
Bhongir (R)
Bibinagar
B/Ramaram
Y/Gutta
Alair
Rajapet
Thurkapally
Choutuppal
Chityal
Pochampally
Narayanapur
Volume-I – Techno-Funcational Requirements
Page 278 of 427
Crime & Criminal Tracking Network and Systems Project
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
AP Police
Ramannapet
Athmakur(M)
Mothkur
Valigonda
Gundala
Devarkonda
Dindi
Chandampet
Gudipally
Nampally
Marriguda
Chinthapally
Gurrampode
Suryapet (T)
Chivvemula
Suryapet(R)
Penpahad
Athmakur(S)
Mothey
Thungathurthy
Noothankal
Arvapally
Thirumalgiri
Kodad(T)
Kodad(R)
Chilkur
Medlachervu
Nadigudem
Munagala
Miryalguda(T)
Miryalguda(R)
Vemulapally
Wadapally
Halia
Peddavoora
Vijayapuri
Nidmanoor
Tripuraram
Huzurnagar
Garidepally
Neredcherla
Mattampally
Nalgonda-I(T)
Nalgonda-II(T)
Nalgonda (R)
Volume-I – Techno-Funcational Requirements
Page 279 of 427
Crime & Criminal Tracking Network and Systems Project
58
59
60
61
62
63
64
65
66
67
AP Police
Nakrekal
Kethepally
Narketpally
Kattangoor
S.Gouraram
Thipparthy
Munugode
Chandur
Kangal
Women PS
Volume-I – Techno-Funcational Requirements
Page 280 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-11: Governance Structure in Andhra Pradesh
The composition of State Apex Committee is as follows:
Members
Composition
Functions
Member 1
(Chairperson)
Sh. S. V. Prasad IAS,
 Review progress of the
Member 2
(Co‐Chair)
Sh. P. Gautam Kumar IPS,
Chief Secretary
project.
Principal Secretary, Home
Sh. K. Aravinda Rao IPS, DGP,
Directions.
 Issue of Guidelines etc.
Andhra Pradesh
Member 4
Funds.
 Issue of Policy
Department
Member 3
 Monitor utilization of
Sh. T.Satyanarayana Rao IAS,
Secretary (Finance)
Member 5
Smt. Ratna Prabha IAS,
Secretary IT
Member 6
Sh. Sitaram Reddy, IPS, Director
SCRB
Member 7
Sh. B. V. Sharma, SIO, NIC AP
State
Member 8
Representative of GOI, MHA
Member 9
(Convener)
Sh. Ravi Gupta, IPS, IGP PCS&S
Member 10
Representative of BSNL
& Nodal Officer
(CCTNS)
Hyderabad
The composition of State Empowered Committee is as follows:
Members
Composition
Member 1
(Chairperson)
Sh. K. Aravinda Rao IPS, DGP,  Allocation of Funds.
Member 2
(Co‐Chair)
Member 3
Sh. Sitaram Reddy, IPS, IG SCRB
Member 4
Sh. Govind Singh, IPS, Special
Andhra Pradesh
Representative of NCRB
Secretary of Home Department
Volume-I – Techno-Funcational Requirements
Functions
 Approval of BPR
(Business Process
Re-engineering)
proposals.
 Sanction of various
Page 281 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Members
Composition
Member 5
Sh. T.Satyanarayana Rao, IAS,
project components, as
Secretary (Finance)
may be specified,
Member 6
Functions
Sh.Parthasarthi
(Communications),
Sh. B. V. Sharma
software procurement.
IT&C
 Approval of various
Department
Member 7
including hardware,
Director
functionalities to be
SIO, NIC AP
covered in the Project.
State
Member 8
Representative
of
State  Review Progress of the
Project.
Implementation agency
Member 9
Sh. Ravi Gupta, IPS, IGP PCS&S,  Ensure proper training
Nodal
Officer
(CCTNS)
arrangements.
/
Convener
 Ensure deployment of
appropriate handholding
personnel.
 Other important policy
and procedural issues
 Guidance to State /
District Mission Teams.
The composition of State Mission Team is as follows:
Members
Composition
Functions
Member 1
(Mission
Leader)
Member 2
Sh. Ravi Gupta IPS, IGP PCS&S
 Operational responsibility of
Member 4
Nodal Officer
the Project.
Sh. Sita Ram Reddy, IPS,
IGP SCRB
Sh.
B.V.
Sharma
State
Informatics Officer (SIO), NIC AP
State
IGP PCS&S. Since the IGP PCS&S
is the Nodal Officer of CCTNS
project
 Formulating Project Proposals
 Getting sanction of GOI for
various projects.
 Hardware rollout and
commissioning.
 Coordination with various
agencies.
 Resolution of all software
related issues including
Volume-I – Techno-Funcational Requirements
Page 282 of 427
Crime & Criminal Tracking Network and Systems Project
Members
Composition
AP Police
Functions
customization.
 Resolution of all other issues
hindering the progress of the
project.
 Any other decision to ensure
speedy implementation of the
project.
 Assist the State Apex and
Empowered Committees.
The composition of District Mission Team is as follows:
Members
Composition
Functions
Member1
SSP/SP of the District
 Prepare District Project
(Chairperson)
Member 2
Proposal.
One officer of DCRB
 Ensure proper Rollout of the
Project in each selected Police
(Convener)
Station.
Member 3
DIO of the NIC District Centre
Member 4
One officer from District Police  Ensure hardware and software
having computer knowledge
installation, and
operationalization of the
Project.
 Training of all police personnel
in the District.
 Site preparation and
availability of all utilities.
 Ensure separate account
keeping for the Project.
 Appointment and proper
utilization of handholding
personnel
Volume-I – Techno-Funcational Requirements
Page 283 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-12: Infrastructure required for Site preparation at
Police Stations and Higher Offices.
A1.1
S
No
1
2
3
4
5
6
7
8
9
10
Each Police Station ( Non CIPA) - 1257 No's
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
4
4
1
1
No
No
No
Job
1
1
9
1
1
9
Job
No
No
Job
No
No
Qty
(q)
Unit
4
4
1
1
No
No
No
Job
1
1
9
1
1
9
Job
No
No
Job
No
No
A1.2 Each Police Station ( CIPA Phase I) - 104 No's
S
No
1
2
3
4
5
6
7
8
9
10
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB,Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Volume-I – Techno-Funcational Requirements
Page 284 of 427
Crime & Criminal Tracking Network and Systems Project
A1.3 Each Police Station ( PS where
CIPA ) - 22 No's
S
No
1
2
3
4
5
6
7
8
9
10
AP Police
Hardware not supplied under
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
4
4
1
No
No
No
1
Job
1
1
9
1
1
9
Job
No
No
Job
No
No
A 1.4 Each Police Station ( Hyderabad and Cyberabad) - 136 No's
S
No
1
2
3
4
5
6
7
8
9
10
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring & MCB,
Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
4
4
1
No
No
No
1
Job
1
1
9
1
1
9
Job
No
No
Job
No
No
Volume-I – Techno-Funcational Requirements
Page 285 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
A2.1 Each Circle - (376 No's )
S
No
1
2
3
4
5
6
7
8
9
10
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 160 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
3
3
1
1
No
No
No
Job
1
1
8
1
1
8
Job
No
No
Job
No
No
A2.2 Each Sub Divisional Police Office (Including ACP/DSP)-(205
No's)
S
No
1
2
3
4
5
6
7
8
9
10
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 160 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
3
3
1
1
No
No
No
Job
1
1
8
1
1
8
Job
No
No
Job
No
No
Qty
(q)
Unit
4
4
1
1
No
No
No
Job
1
1
Job
No
A2.3 Each Range - 11Nos
S
No
1
2
3
4
5
6
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Volume-I – Techno-Funcational Requirements
Page 286 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
A2.3 Each Range - 11Nos
S
No
7
8
9
10
Component
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
9
1
1
9
No
Job
No
No
Qty
(q)
Unit
A2.4 Each
S
No
Region Office - 04 No's
Component
1
2
3
Computer Table
Computer Chair with arm rest
Printer Table
4
4
1
No
No
No
4
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
1
Job
1
1
9
1
1
9
Job
No
No
Job
No
No
Qty
(q)
Unit
5
6
7
8
9
10
A2.5 State Crime Record Bureau (SCRB) - 01 No
S
No
Component
1
2
Computer Table
Computer Chair with arm rest
4
4
No
No
3
4
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 180 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
1
1
No
Job
1
1
9
1
1
9
Job
No
No
Job
No
No
5
6
7
8
9
10
Volume-I – Techno-Funcational Requirements
Page 287 of 427
Crime & Criminal Tracking Network and Systems Project
A2.6 Each District Police Office
S
No
1
2
3
4
5
6
7
8
9
10
AP Police
- 26 No's
Qty
(q)
Unit
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
10
10
10
1
No
No
No
Job
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 300 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
1
1
15
1
1
15
Job
No
No
Job
No
No
Qty
(q)
Unit
10
10
10
No
No
No
1
Job
1
1
15
1
1
15
Job
No
No
Job
No
No
Qty
(q)
Unit
25
25
25
No
No
No
1
Job
1
2
30
1
Job
No
No
Job
Component
A2.7 Each Railways District Police Office
S
No
1
2
3
3
4
5
6
7
8
9
- 03 No's
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 300 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
A2.8 Each Commissionerates - 04 No's
S
No
1
2
3
4
5
6
7
8
Component
Computer Table
Computer Chair with arm rest
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 600 meters)
Volume-I – Techno-Funcational Requirements
Page 288 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
A2.8 Each Commissionerates - 04 No's
S
No
9
10
Component
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Qty
(q)
Unit
2
30
No
No
Qty
(q)
Unit
A2.9 State Police Headquarter - 01 No
S
No
1
2
3
4
5
6
7
8
9
10
Component
Computer Table
Computer Chair
Printer Table
Electrical Cabling including UPS and Generator Wiring &
MCB, Change over Switch and other necessary accessories
Earthing & Earth Pit
Wall Mountable Network Rack - 9 U
Information Outlet CAT 6
LAN Cabling in PVC Channel - CAT 6 (Approx 1200 meters)
Patch Panel 16 Ports CAT 6 (including its wiring)
Patch Cords CAT 6 (Appropriate length)
Volume-I – Techno-Funcational Requirements
50
50
50
No
No
1
Job
1
4
58
1
4
60
Job
No
No
Job
No
No
Page 289 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-13: IT Infrastructure required for supply to Police
Stations and Higher Offices.
B 1.1 Each Police Station ( Non CIPA) - 1257 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
Highend Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Lowend Client Systems Including Operating System, Office
Productivity Suite and Antivirus
3
No
3
4
5
6
7
8
9
10
11
HDD 300 GB or more
Duplex Laser Printer
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
5 KVA generator set
16-Port switch 10/100/1000 Managed
Finger print reader (Type I)
Digital Camera
Electronic Pen
1
1
1
1
1
1
1
1
1
No
No
No
No
No
No
No
No
No
12
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
13
Operational Expenses for 03 years post successful Go Live of
the Phase
1
Unit
14
Operational Expenses for 4th and 5th year post successful
Go Live of the Phase
1
Unit
AS REQUIRED
B 1.2 Each Police Station ( CIPA Phase I) -104 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
Highend Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Lowend Client Systems Including Operating System, Office
Productivity Suite and Antivirus
3
No
3
4
5
HDD 300 GB
Duplex Laser Printer
Multi Function Laser Printer (Print/Scan/Copy)
1
1
1
No
No
No
Volume-I – Techno-Funcational Requirements
Page 290 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
B 1.2 Each Police Station ( CIPA Phase I) -104 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
1
1
1
1
1
No
No
No
No
No
No
6
7
8
9
10
11
UPS for 120 min backup (02 KVA)- SNMP based
5 KVA generator set
16-Port switch 10/100/1000 Managed
Finger print reader (Type I)
Digital Camera
Electronic Pen
12
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
13
Operational Expenses for 03 years post successful Go Live of
the Phase
1
Unit
14
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
Qty
(q)
Unit
1
1
1
1
No
No
No
No
AS REQUIRED
B 1.3 Each Police Station ( CIPA Phase II) -143 PS
Hardware and Software
S No
Component
1
2
3
4
5 KVA generator set
Finger print reader (Type I)
Digital Camera
Electronic Pen
5
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
6
7
Operational Expenses for 03 years post successful Go Live of
the Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
AS REQUIRED
1
Unit
1
Unit
Volume-I – Techno-Funcational Requirements
Page 291 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
B1.4 Each Police Station ( Under CIPA but with No Hardware ) - 22 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
Highend Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Lowend Client Systems Including Operating System, Office
Productivity Suite and Antivirus
3
No
3
4
5
6
7
8
9
10
11
HDD 300 GB
Duplex Laser Printer
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
5 KVA generator set
16-Port switch 10/100/1000 Managed
Finger print reader (Type I)
Digital Camera
Electronic Pen
1
1
1
1
1
1
1
1
1
No
No
No
No
No
No
No
No
No
12
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
13
14
AS REQUIRED
Operational Expenses for 03 years post successful Go Live of
the Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
1
Unit
B 1.5 Police Stations in Hyderabad and Cyberabad Commissionerates
Total Items to be delivered at Hyderabad & Cyberabad Commissionerates.
Quantity for delivery to each Commssionerate will be intimated to successful
bidder at later stage.
Hardware and Software
S No
Component
Qty
(q)
Unit
1
Low-end
Client Systems Including Operating System,
Office Productivity Suite and Antivirus
219
No
2
3
4
5
6
7
8
9
HDD 300 GB
Duplex Laser Printer
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
UPS for 120 min backup (01 KVA)
5 KVA generator set
16-Port switch 10/100/1000 Managed
Finger print reader (Type I)
136
136
34
51
41
136
100
136
No
No
No
No
No
No
No
No
Volume-I – Techno-Funcational Requirements
Page 292 of 427
Crime & Criminal Tracking Network and Systems Project
10
11
12
13
14
Digital Camera
Electronic Pen
Patch Management & EMS and any other Software
necessary for monitoring of proposed solution
Operational Expenses for 03 years post successful Go Live
of the Phase
Operational Expenses for 4th and 5th year post successful
Go Live of the Phase
AP Police
136
136
No
No
AS REQUIRED
1
Unit
1
Unit
Volume-I – Techno-Funcational Requirements
Page 293 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
B 2. Higher Offices
B 2.1 Each Circle
Office - 376 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
16-Port switch 10/100/1000 Managed
1
1
1
No
No
No
6
Patch Management & EMS and any other Software
necessary for monitoring of proposed solution
7
8
Operational Expenses for 03 years post successful Go Live
of the Phase
Operational Expenses for 4th and 5th year post successful
Go Live of the Phase
AS REQUIRED
1
Unit
1
Unit
B 2.2 Each Sub Divisional Police Office -
156 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
16-Port switch 10/100/1000 Managed
1
1
1
No
No
No
6
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
7
8
Operational Expenses for 03 years post successful Go Live of
the Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
Volume-I – Techno-Funcational Requirements
AS REQUIRED
1
Unit
1
Unit
Page 294 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
B 2.3 Sub Divisional Police Office /ACP in Hyderabad and Cyberabad
Commissionerates
Total Items to be delivered at Commissionerates. Quantity for delivery to each
Commssionerate will be intimated to successful bidder at later stage.
Hardware and Software
S No
Component
Qty
(q)
Unit
1
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
74
No
2
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
UPS for 120 min backup (01 KVA)
16-Port switch 10/100/1000 Managed
20
23
28
44
No
No
No
No
6
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
7
8
Operational Expenses for 03 years post successful Go Live of
the Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
AS REQUIRED
1
Unit
1
Unit
B 2.4
Each Range Office - 11Nos
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Low-end
Client Systems Including Operating System, Office
Productivity Suite and Antivirus
3
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
16-Port switch 10/100/1000 Managed
1
1
1
No
No
No
6
Patch Management & EMS and any other Software necessary for
monitoring of proposed solution
AS
REQUIRED
7
8
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
Volume-I – Techno-Funcational Requirements
1
Unit
1
Unit
Page 295 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
B 2.5 Each Region Office - 04 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
1
No
2
Low-end
Client Systems Including Operating System, Office
Productivity Suite and Antivirus
3
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (02 KVA)- SNMP based
16-Port switch 10/100/1000 Managed
1
1
1
No
No
No
6
Patch Management & EMS and any other Software necessary for
monitoring of proposed solution
AS
REQUIRED
7
8
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
1
Unit
B2.6
Each District Police Office
- 26 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
8
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (01 KVA)
16-Port switch 10/100/1000 Managed
10
10
1
No
No
No
6
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
7
Operational Expenses for 03 years post successful Go Live of
the Phase
1
Unit
8
Operational Expenses for 4th and 5th year post successful
Go Live of the Phase
1
Unit
AS REQUIRED
Volume-I – Techno-Funcational Requirements
Page 296 of 427
Crime & Criminal Tracking Network and Systems Project
B2.7
Each Railway District Police Office
AP Police
- 03 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
8
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (01 KVA)
16-Port switch 10/100/1000 Managed
10
10
1
No
No
No
6
Patch Management & EMS and any other Software necessary
for monitoring of proposed solution
7
Operational Expenses for 03 years post successful Go Live of
the Phase
1
Unit
8
Operational Expenses for 4th and 5th year post successful
Go Live of the Phase
1
Unit
AS REQUIRED
B2.8
Commissionerates - ( Hyderabad & Cyberabad)
Total Items to be delivered at Commissionerates. Quantity for delivery to each
Commssionerate will be intimated to successful bidder at later stage.
Hardware and Software
S No
Component
Qty
(q)
Unit
1
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
5
N0
2
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (01 KVA)
UPS for 120 min backup (02 KVA)- SNMP based
16-Port switch 10/100/1000 Managed
26
10
39
2
No
No
No
No
6
Patch Management & EMS and any other Software necessary for
monitoring of proposed solution
AS
REQUIRED
7
8
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
1
Unit
Volume-I – Techno-Funcational Requirements
Page 297 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
B2.9 Each Commissionerates (Vishakhapatnam & Vijayawada) - 02 No's
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
23
N0
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (01 KVA)
16-Port switch 10/100/1000 Managed
25
25
2
No
No
No
6
Patch Management & EMS and any other Software necessary for
monitoring of proposed solution
AS
REQUIRED
7
8
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
1
Unit
B2.10 Police Headquarter - 01 No
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
25
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
25
No
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
UPS for 120 min backup (01 KVA)
24-Port switch 10/100/1000 Managed
50
50
4
No
No
No
6
LAN Aggregate Switch
1
No
7
Patch Management & EMS and any other Software necessary for
monitoring of proposed solution
AS
REQUIRED
8
9
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
1
Unit
Volume-I – Techno-Funcational Requirements
Page 298 of 427
Crime & Criminal Tracking Network and Systems Project
B3
B3.1
AP Police
FSL/FPB/PCRs
Forensic Science Labs (FSL) - State Level -
01 No
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
0
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
1
No
1
Unit
1
Unit
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
B3.2
Finger Print Bureau (FPB) -State Level -
01 No
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
2
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
0
No
1
No
1
Unit
1
Unit
Qty
(q)
Unit
3
4
6
Multi Function Laser Printer (Print/Scan/Copy)
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
B3.3 Each PCR ( District) -
50 No's
Hardware and Software
S No
Component
Volume-I – Techno-Funcational Requirements
Page 299 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
3
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
0
NO
1
No
1
Unit
1
Unit
3
4
5
Multi Function Laser Printer (Print/Scan/Copy)
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
B3.4 PCR ( State) -
01 No
Hardware and Software
S No
Component
Qty
(q)
Unit
1
High-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
5
No
2
Low-end Client Systems Including Operating System, Office
Productivity Suite and Antivirus
0
No
3
4
Multi Function Laser Printer (Print/Scan/Copy)
16-Port switch 10/100/1000 Managed
1
1
No
No
5
Patch Management & EMS and any other Software necessary for
monitoring of proposed solution
AS
REQUIRED
6
7
Operational Expenses for 03 years post successful Go Live of the
Phase
Operational Expenses for 4th and 5th year post successful Go
Live of the Phase
1
Unit
1
Unit
Note: 1) The supplied Operating System must support 32/64 bit architecture. The supplied Operating System must support all the hardware /peripherals/Software as required in this RFP/CCTNS Solution. SI should ensure that necessary updates, patches, upgrades, bug fixes for OS as well as drivers for hardware /peripherals ( both 32 / 64 bit) are updated in the installed systems free of cost for entire duration of the project whenever released by their respective OEMs. 2) Operational expenses mentioned in Annexure 13 (IT Infrastructure required for supply to Police Stations and Higher Offices): This includes free of cost replacement of toner cartridge for Laser and Multifunction printer. The frequency of cartridge replacement shall be quarterly, i.e. every 3 months one cartridge to be replaced in each printer. Free of cost replacement of Teflon paper of each laser & multifunction printer on yearly basis is also a part of Operational expense. However cost of stationery item is not included in this head. Consumption of cartridges may vary based on usage of individual police locations, although SI shall strictly supply total number of cartridges as per quantity mentioned above. Spare cartridges of any location may be used at other location on need basis. All the supplied cartridges must be of the same original printer manufactures only and must follow standards of printer manufacturer. Refilling of cartridges is not permitted. Volume-I – Techno-Funcational Requirements
Page 300 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-14: Items already supplied to Police Stations and
Higher Office in Hyderabad and Cyberabad
Hardware Items Client
Systems
UPS for 120 min Multi Function Laser backup Printer (1KVA UPS supplied) 16‐port switch 1
Alwal PS
3
1
2
1
2
Balanagar PS
3
1
2
1
3
Chandanagar PS
3
1
2
1
4
Dundigal PS
3
1
2
1
5
Ghatkesar PS
3
1
2
1
6
Hayathnagar PS
3
1
2
1
7
Ibrahimpatnam PS
3
1
2
1
8
Jeedimetla PS
3
1
2
1
9
Kandukur PS
3
1
2
1
10
Keesara PS
3
1
2
1
11
Kuaktpally PS
3
1
2
1
12
Kushaiguda PS
3
1
2
1
13
LB Nagar PS
3
1
2
1
14
Madhapur PS
3
1
2
1
15
Maheshwaram PS
3
1
2
1
16
Malkajgiri PS
3
1
2
1
17
Manchal PS
3
1
2
1
18
Medchal PS
3
1
2
1
19
Miyapur PS
3
1
2
1
20
Moinabad PS
3
1
2
1
21
Nacharam PS
3
1
2
1
22
Narsingi PS
3
1
2
1
23
Neredmet PS
3
1
2
1
24
Pahadishareef PS
3
1
2
1
25
Petbasheerabad PS
3
1
2
1
26
Raidurgam PS
3
1
2
1
27
Rajendranagar PS
3
1
2
1
28
Sanathnagar PS
3
1
2
1
29
Saroornagar PS
3
1
2
1
Volume-I – Techno-Funcational Requirements
Page 301 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
30
Shamirpet PS
3
1
2
1
31
Shamshabad PS
3
1
2
1
32
Uppal PS
3
1
2
1
33
Vanasthalipuram PS
3
1
2
1
34
Yacharam PS
3
1
2
1
35
Chaitanyapuri
3
1
2
1
36
KPHB
3
1
2
1
37
Medipalli PS
3
1
2
--
38
Meerpet
3
1
2
--
39
RGI Airport PS
3
1
2
--
40
Shivarampally
3
1
2
--
41
WPS Saroornagar
2
1
1
--
42
Cyber Crime PS
2
1
2
--
Traffic Police Stations
1
Uppal Traffic
1
--
--
--
2
Malkajgiri Traffic
1
--
--
--
3
Rajendranagar Traffic
1
--
--
--
4
Madhapur Traffic
1
--
--
--
5
RGI Airport Traffic
1
--
--
--
6
Alwal Traffic
1
--
--
--
7
Jeedimetla Traffic
1
--
--
--
8
Kukatpally Traffic
1
--
--
--
9
Balanagar Traffic
1
--
--
--
2
1
1
1
2
1
1
1
2
1
1
1
Cyberabad DCsP Offices
(L&O)
1
3
Madhapur Zone
Alwal
(Renamed
Malkajgiri) Zone
LB Nagar Zone
4
Shamshabad Zone
2
1
1
--
5
Balanagar Zone
2
1
1
--
2
ACsP Offices (L&O)
as
1
RGI Airport ACP
2
1
1
1
2
Rajendranagar ACP
2
1
1
1
3
Petbasheerabad ACP
2
1
1
1
4
Balanagar ACP
2
1
1
1
5
Kukatpally ACP
2
1
1
1
6
Madhapur ACP
2
1
1
1
Volume-I – Techno-Funcational Requirements
Page 302 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
7
Alwal ACP
2
1
1
--
8
Malkajgiri ACP
2
1
1
--
9
L.B. Nagar ACP
2
1
1
--
10
Vanasthalipuram ACP
2
1
1
--
11
Ibrahimpatnam ACP
2
1
1
--
ACP Traffic
1
LB Nagar Tr ACP
1
--
--
--
2
RGI Airport Tr ACP
1
--
--
--
3
Kukatpally Tr ACP
1
--
--
--
Comissionerate
1
Comissionerate
2
1
--
--
2
DCP Crime
1
1
--
--
3
ACP Crimes
1
1
4
CCRB
5
1
2
--
5
DCP Traffic
1
--
--
--
--
6
Addl. DCP Traffic
1
7
ACP Cybercrime PS
1
Hyderabad City Offices 1
Comissioner
Cyberabad
2
of
Police,
1
2
1
--
Addl. CP (Co-ordination)
2
1
--
3
Addl.CP - Crime & SIT
2
1
--
4
Addl. CP Traffic
2
1
--
5
Jt. CP - C&S
2
1
--
6
Jt. CP, CAR Hqrs
2
1
--
7
Jt. CP - SB
2
1
--
8
Jt. CP - Admin
2
1
--
9
DCP
2
1
1
10 DCP
2
1
1
DCP
2
1
1
12 DCP
2
1
1
DCP
2
1
1
14 DCP
2
1
--
DCP
2
--
--
16 DCP
2
--
--
DCP
1
1
--
1
--
--
11
13
15
17
18 Addl. DCP
Volume-I – Techno-Funcational Requirements
Page 303 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Addl. DCP
1
--
--
20 Addl. DCP
1
--
--
Addl. DCP
1
--
--
22 ACP
2
1
1
23
ACP
2
1
1
24 ACP
2
1
1
25
ACP
2
1
1
26 ACP
2
1
1
27
ACP
2
1
1
28 ACP
2
1
1
29
ACP
2
1
1
30 ACP
2
1
1
31
ACP
2
1
1
32 ACP
2
1
1
33
ACP
2
1
1
34 ACP
2
1
1
35
ACP
2
1
1
36 ACP
2
1
1
37
ACP
2
1
1
38 ACP
2
1
1
39
ACP
1
--
--
40 ACP
1
--
--
41
ACP
1
--
--
42 ACP
1
--
--
43
ACP
1
--
--
44 ACP
1
--
--
45
ACP
1
--
--
46 ACP
1
--
--
47
ACP
1
--
--
48 ACP
1
--
--
49
ACP
1
--
--
50 ACP
1
--
--
51
ACP
1
--
--
52 ACP
1
--
--
53
1
--
--
5
1
--
8 1 ‐ ‐ ‐ ‐ 19
21
ACP
54 CCRB
1 SCRB, Hyderabad 2 PCS Training Center
Volume-I – Techno-Funcational Requirements
Page 304 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-15: Technical Specs (Indicative)
Enterprise Management and Monitoring Solution (EMS)
Enterprise Management and Monitoring Solution (EMS) Compliance Yes/No Comprehensive Enterprise Management Solution Should have following: • • • • Network management comprising of Fault and root cause analysis solutions Performance monitoring for network and Servers Application Performance & Traffic Monitoring Trouble ticketing system As part of implementing the monitoring tool for this project, SI may either procure full use CAL licenses of the existing EMS with AP State/IT&C/APTS/SDC Operator or may propose to implement any other comprehensive EMS solution for this project. SI should be responsible for configuring and integrating the AP Police sites on the EMS. If new EMS is proposed, SI should be responsible for 100% seamless integration of existing EMS software in SDC with the proposed EMS for its successful implementation. All the proposed EMS tools should extend, integrate seamlessly and should be interoperable with the respective components of existing CA EMS running at AP State SDC e.g. proposed NMS with existing NMS ,Proposed Helpdesk with existing Helpdesk etc. The successful implementation of the proposed EMS solution should ensure a single console view/dash board for the network topology, network alarms, helpdesk / application status along with Server / database performance and SLA reporting. For the successful implementation of EMS solution at AP State SDC for this project, SI will be required, but not limiting to, a back to back tie up with respective OEMs of EMS solution and will also coordinate & liaison with the AP SDC Operator/ APSWAN Boot Operator and existing EMS OEM. EMS solution at SWAN/ SDC comprised of several modules and tabulated below. However in case bidder is proposing the additional CAL licenses instead of comprehensive EMS solution, bidder should provide necessary supporting hardware if required as per design for any of t h e components to meet the project requirements. Selected SI will work with existing SWAN/ SDC Operator managing EMS to discover network, establish agent integrations to report to existing manager servers. SI will be required to procure supportive hardware to use/ integrate with the CA Service Desk solution as part of their Central Helpdesk, which would be set up as per APeCOPS directions. SI should be required to provide all the necessary hardware/ software to meet the List of the modules available in EMS of AP SDC Antivirus, Secure Content Manager V1.0, Network & System Management, NSM NPO, Access Control, NSM Database Performance, Remote Control, Software delivery, Asset Management, Advanced Network Operations, Management for Web Services, Management Lotus Notes/Domino Option, BEB Backup Agent for NT2000 Encrypted, BEP Open Files for NT/2000, BEP backup agent for SQL, NSM SPO, Performance Management Predictive Option, eHelath, Spectrum, Security Content Manager, Single Volume-I – Techno-Funcational Requirements
Page 305 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Basic Requirements of EMS Compliance Yes/No 1. Solution should be inclusive with hardware, OS, patches, etc. 2. Solution should provide for future scalability of the whole system without major architectural changes.
3. Should be SNMP v1, v2, v3 and MIB‐II compliant. 4. Filtering of events should be possible, with advance sort option based on components, type of message, time etc. 5. Should have Web / Administration Interface. 6. Should provide compatibility to standard RDBMS. 7. Solution should be open, distributed, and scalable and open to third party integration. 8. Should provide fault and performance management for multi‐vendor TCP/IP networks. Security Compliance Yes/No 1. Should be able to provide secured windows based consoles / secured web‐based consoles for accessibility to EMS. 2. Should have web browser interface with user name and Password Authentication. 3. Administrator/ Manager should have privilege to create/ modify/ delete user. Polling Cycle Compliance Yes/No 1. Support discriminated polling 2. Should be able to update device configuration changes such as re‐
indexing of ports Fault Analysis & Management Compliance Yes/No 1. Should have a b i l i t y t o g e t fault analysis information in real time and present the same in alarm window with description, affected component, time stamp 2. Should be able to get fault information from heterogeneous devices viz., — routers, switches, servers, UPS systems, Leased Line Modems, or any other equipment/ Interface/Devices which are SNMP V1/V2c/V3 and MIB II compliant etc. Should be able to compile MIBs of other vendors Volume-I – Techno-Funcational Requirements
Page 306 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
to monitor their equipments and devices. 3. Event related to servers should go to a common enterprise event console where a set of automated tasks can be defined based on the policy. 5. Should have ability of automatic event correlation in order to reduce events occurring in DC/DR/Total CCTNS IP infrastructure. 6. Should have advanced filtering ability to eliminate extraneous data / alarms in Web browser and GUI. 7. Should be configurable to suppress events for key systems/devices that are down for routine maintenance or planned outage. 8. Should be able to monitor on user‐defined thresholds for warning/ critical states and escalate events to event console of enterprise management system. 9. Should provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis. 10. Should have self‐certification capabilities so that it can easily add support for new traps and automatically generate alarms. 11. Should provide sufficient reports pertaining to asset and change management, alarms and availability of critical network resources as well as network response times for critical links. Alarms filtering ability to drill down to know root cause of fault. 12. The tool should integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network and system components. The current performance state of the entire network and system infrastructure should be visible in an integrated console. 13. Should provide an integrated performance view for all the managed systems and networks along with the various threshold violations alarms in them. It should be possible to drill‐down into the performance view to execute context specific reports 14. Should provide the following reports for troubleshooting, diagnosis, analysis and resolution purposes: Trend/Availability Reports, At‐A‐Glance Reports, & capacity prediction reports 15 Should support an architecture that can be extended to support multiple virtualization platform and technologies.
16. Should be able to auto‐calculate resource utilization baselines for the entire managed systems and networks and allow user to set corresponding upper and lower threshold limits
Volume-I – Techno-Funcational Requirements
Page 307 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Network Discovery Compliance Yes/No 1. Should provide accurate and automatic discovery of layer 3 and heterogeneous layer 2 switched networks for Ethernet, LAN and Servers and other devices which are SNMP V1/V2/V3 and MIB II compliant. 2. 
Manual discovery can be done for identified network segment, single or multiple devices. 
Discovery of elements/devices/interfaces based on IP Rang, Trap based Presentation 1 Compliance Yes/No  Dash board View for devices based on interface type/device type/Department /user wise etc. with different colors  Visualization Tools to view network topology and device to device / interface to interface/device to interface connectivity/links. Change in color of the connectivity/link from last change or update and should be able to document it.  Topology View from single central console/Screen  Grouping of elements by the Department, User Groups, Interfaces, Locations, Network Connectivity and should help in understanding physical network and virtual services and relationship between these two.  Asset details of device for : Vendor name, device type, details of ports/interfaces. History of unused ports in days.  Individual ports viewing ability  Complete network visualization and links connectivity with different colors 2 Should provide custom visual mapping of L2 and L3 devices and any other devices (which are SNMP V1/V2/V3, MIB II compliant ) connectivity and relationships
Agents Compliance Yes/No
1. Should monitor various operating system parameters such as processors, memory, files, processes, file systems etc. where applicable using agents on the servers to be monitored. 2. Provide performance threshold configuration for all the agents to be done from a central GUI based console that provide a common look and feel across various platforms in the enterprise. These agents Volume-I – Techno-Funcational Requirements
Page 308 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
could then dynamically reconfigure them to use these threshold profiles they receive. EMS‐System Monitoring 1. Should be able to monitor/manage large heterogeneous systems environment continuously. 2. Compliance Yes/No OS Supplied by the SI Should monitor / manage following, but not limited to: 1. Event log monitoring 2. Virtual and physical memory statistics 3. Paging and swap statistics 4. Operating system 5. Memory 6. Logical disk 7. Physical disk 8. Process 9. Processor % CPU utilization, CPU load averages 10. Paging file 11. IP statistics, ICMP Statistics, Network Interface Traffic, Cache, Directory Services. 12. Should be capable of view/start/stop the services on servers 13. I/O Utilization 3. Unix / Linux Should monitor with statistics :  CPU Utilization, CPU Load Averages  System virtual memory (includes swapping and paging) Disk Usage 

Network interface traffic 
Critical System log integration No. of nodes in each file system EMS‐Infrastructure Services Volume-I – Techno-Funcational Requirements
Compliance Yes/No Page 309 of 427
Crime & Criminal Tracking Network and Systems Project
4. AP Police

IIS / Tomcat / Apache / or any other web server statistics proposed by SI 
HTTP service 
HTTPS service 
FTP Server statistics 
POP/ SMTP Services 
ICMP services 
Database Services – Monitor various critical relational database EMS‐Application performance Management 1. Compliance Yes/No Dashboard view for following: 
End to end Management of applications based on J2EE/.NET frame works or Applications developed by the different frame works During entire this project. 
End to End ( user) response time 
Time consumed on application components viz., EJB, Servelets, JSP, SQL statements etc., 
Should be able to monitor 24x7 for user transactions, IP addresses 
Time consumed on backend system calls, 3rd party software plat forms/solution calls. 
Time consumed for responding on requests on components viz., images, .js, etc., on web page 2. Determination of the root cause of performance issues whether inside the Java application in connected back‐end systems or at the network layer. 3. Automatic discovery and monitoring of the web application environment. Should have ability of passive listening of traffic from servers, and analyzing the transactions with out degrading the IT infrastructure performance. 4. Monitoring of third‐party applications without any source code change requirements. 5. Proactive monitoring of all end user transactions; detecting failed transactions; gathering evidence necessary for problem diagnose. Volume-I – Techno-Funcational Requirements
Page 310 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
6. Storage of historical data is for problem diagnosis, trend analysis etc. 7. Monitoring of application performance based on transaction type 8 Ability to identify the potential cause of memory leaks. 9 Monitoring Abilities:  Solution should monitor real time manner for errors, problems that are degrading performance, and help in resolving problems and improving user experience  Real time view of entire application under monitor.  Monitor, detect and reporting on anomalies like Low Response time, low throughput, partial response, missing component in transaction.  CCTNS Project going to have SOA based architecture to integrate multiple applications based on different frame works. Solution need to send errors, failure of transactions with details and probable reasons to Application Developers for help them in problem diagnosis. Configuration Management 


The system should be able to clearly identify configuration changes as root cause of network problems The proposed fault management solution must able to perform real‐time or scheduled capture of device configurations The proposed fault management solution must able to store historical device configurations captured in the database and thereby enable comparison of current device configuration against a previously captured configuration as well as compare the current configuration against any user‐defined standard baseline configuration policy. Reporting 1. Should able to generate reports on predefined / customized hours. Compliance Yes/No 2. Should be able to present the reports through web and also generate PDF / CSV / reports of the same. Volume-I – Techno-Funcational Requirements
Page 311 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
3. Should provide user flexibility to create his /or her custom reports on the basis of time duration, group of elements, custom elements etc. Custom Reports can be group wise by the Department, Physical Location, User Profiles, device types etc., 4. Should provide information regarding interface utilization and error statistics for physical and logical links. 5. Should create historical performance and trend analysis for capacity planning. 6. Should be capable to send the reports through e‐mail to pre‐
defined user with pre‐ defined interval. 7. Should have capability to exclude the planned‐downtimes or downtime outside SLA. 8. Should be able to generate all sorts of SLA Reports. 9. Should be able to generate web‐based reports, historical data for the systems and network devices and Near Real Time reports on the local management console. Should be able to generate the reports for Server, Application, infrastructure services and Network devices in DC/DR environment. 10. Availability Reports Compliance Yes/No 11. Availability and Uptime – Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly Basis, Customized availability reports on even hours basis by menas of built in ability or third party integrated solution. 12. Trend Report 13. Custom report 14. MTBF and MTTR reports Performance Reports Compliance Yes/No 1. Device Performance – CPU and Memory utilization, Memory free, power supply status, Packets in/out from interface 2. Interface errors Volume-I – Techno-Funcational Requirements
Page 312 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
3. Server and Infrastructure service statistics 4. Trend report based on Historical Information 5 List of Elements that have not met SLA thresholds 6. SLA Reporting on Devices, Interfaces, Ports 7. Computation of SLA for entire DC/DR od entire CCTNS IP based Infrastructure having devices/equipments capable of SNMP V1/v2c/V3, MIB II compliance. 8. Automated( Pre‐Scheduled) or Manual hourly,Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly SLA reports 9 Reports on performance of parameters such as latency, packet losses, Round Trip ,Connectivity time which ever is applicable to following protocols DHCP,ICMP(Ping), DNS,FTP,PoP3,SMTP,TCP,UDP etc,, Data Collection Compliance Yes/No 1. For reporting, required RDBMS to be provided with all licenses. 2. Should have sufficient Storage capacity to save system generated report format for entire completion of CCTNS project EMS‐Integration Compliance Yes/No
1 Should be able to integrate with Helpdesk system for all kinds of help operational activities . Should be able to integrate with SMS Gateway servers, Email Servers, AAA Server, Web Portal ( Intranet and Internet) of AP Police and Security Portfolio of this project. EMS‐Network Management & Notification of events 1. Compliance Yes/No The Network Management function must monitor performance across heterogeneous networks from one end of the enterprise to the other.
Volume-I – Techno-Funcational Requirements
Page 313 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
2. It should proactively analyze problems to improve network performance. 3. The Network Management function should create a graphical display of all discovered resources. 4. The Network Management function should have extensive reporting facility, providing the ability to format and present data in a graphical and tabular display 5. The Network Management function should collect and analyze the data. Once collected, it should automatically store data gathered by the NMS system in a database. This enterprise‐wide data should be easily accessed from a central location and used to help with capacity l
i
ti
d
l i
The Network Management function should also provide information on performance of Ethernet segments, including capacity utilization and error statistics for the segment, WAN links and routers/switches. 6. 7. Alerts should be shown on the Event Management map when thresholds are exceeded and should subsequently be able to inform Network Operations Center (NOC) and notify concerned authority using different methods such as SMS, emails, etc.
8. It should be able to automatically generate a notification in the event of a link failure to ensure proper handling of link related issues. Volume-I – Techno-Funcational Requirements
Page 314 of 427
Crime & Criminal Tracking Network and Systems Project
9. AP Police
EMS‐ Servers Performance Monitoring  This solution/module should well integrate with NMS and should b The current performance state of the entire network and server infrastructure shall be visible in an integrated console.  The proposed tool must provide lightweight server agents to ensure monitoring of availability and performance for target server nodes and deliver scalable, real‐time management of critical systems.  The proposed tool should be able to monitor various operating system parameters such as processors, memory, files, processes, file systems, etc. where applicable, using agents on the servers to be monitored. It should be possible to configure the OS monitoring agents (to monitor) based on user‐defined thresholds for warning/critical states and escalate events to event console of enterprise management system.  The proposed tool should integrate with network performance management system and support operating system monitoring for various platforms including Windows, UNIX and Linux. The Systems and Distributed Monitoring (Operating Systems) of EMS should be able to monitor: Processors: Each processor in the system should be monitored for CPU utilization. Current utilization should be compared against user‐
specified warning and critical thresholds. File Systems: Each file system should be monitored for the amount of file system space used, which is compared to user‐defined warning and critical thresholds. Log Files: Logs should be monitored to detect faults in the operating system, the communication subsystem and in applications. The function should also analyze the files residing on the host for specified string patterns. System Processes: The System Management function should provide real‐time collection of data from all system processes. This should identify whether or not an important process has stopped unexpectedly. Critical processes should be automatically restarted using the System Management function. Memory: The System Management function should monitor memory utilization and available swap space. Event Log: User‐defined events in the security, system, and li ti
tl
tb
it d A d th
t
Volume-I – Techno-Funcational Requirements
Page 315 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
The Proposed Server Performance management system should be able to report on metrics like :‐ Active Connections, Availability, Availability Time, Average CPU Utilization, Bad Polls, CPU Load Average, File Cache Attempts, File Cache Hits, File Cache Miss Rate, File Cache Misses, Good Polls, Interrupts, Latency, Missed Polls, Page Faults, Pages Paged In, Pages Out, Physical Free Memory, Physical Free Memory Used, Physical Free Memory % Utilization, Processes, Reachability, Reachable Time, System Calls, Total Bytes, Total CPU Utilization, Total Frames Discarded, Total bytes on incoming & out going, Total Incoming& outcoming Packets, Total Physical Memory, Total Time, Total Virtual Memory, Unavailable Time, Unreachable Time, Users  The Proposed System Performance management system should provide Health reports like :‐Total Network Volume by Month, Total Network Volume by Week, Total Network Volume by Day, EMS‐SLA Monitoring 1. 2. Compliance Yes/No The SLA Monitoring function of the EMS is by far the most important requirement of the DC/DR Project. The SLA Monitoring component of EMS will have to possess the following capabilities EMS should integrate with the application software component of portal software that measures performance of system against the following SLA parameters:  Response times of Portal;  Uptime of data centre; 3. EMS should compile the performance statistics from all the IT systems involved and compute the average of the parameters over a quarterly/halfyearly , and compare it with the SLA metrics laid down in the RFP. 4. The EMS should compute the SLA metrics and generate reports for entire IT infrastructure on availability, performance of various parameters mentioned in the RFP on monthly/quarterly/half yearly/ as mentioned in this RFP (or) when ever APeCOPS asks . 5. The SLA monitoring component of the EMS should be under the control of the authority that is nominated to the mutual agreement of APeCOPS so as to ensure that it is in a trusted environment. Volume-I – Techno-Funcational Requirements
Page 316 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Reporting Compliance Yes/No 1. The Reporting and Analysis tool should provide a ready‐to‐use view into the wealth of data gathered by Management system and service management tools. It should consolidate data from all the relevant modules and transform it into easily accessible business‐relevant information. This information, should be presented in a variety of graphical formats and can be viewed interactively 2. The tool should allow customers to explore the real‐time data in a variety of methods and patterns and then produce reports to analyze the associated business and service affecting issues. 3. The presentation of reports should be in an easy to analyze graphical form enabling the administrator to put up easily summarized reports to the management for quick action (Customizable Reports). The software should be capable of supporting the needs to custom make some of the reports as per the needs of the organization. 4. Provide Historical Data Analysis: The software should be able to provide a time snapshot of the required information as well as the period analysis of the same in order to help in projecting the demand for bandwidth in the future. EMS‐ITIL based Helpdesk System 1. Compliance Yes/No Helpdesk system would automatically generate the incident tickets and log the call. Such calls are forwarded to the desired system support personnel deputed by the SI. These personnel would look into the problem, diagnose and isolate such faults and resolve the issues timely. The helpdesk system would be having necessary workflow for transparent, smoother and cordial DC/DR support 2. The Helpdesk system should provide flexibility of logging incident manually via windows GUI and web interface. 3. The web interface console of the incident tracking system would allow viewing, updating and closing of incident tickets. 4. The trouble‐ticket should be generated for each complaint and given to asset owner immediately as well as part of email. Volume-I – Techno-Funcational Requirements
Page 317 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5. Helpdesk system should allow detailed multiple levels/tiers of categorization on the type of security incident being logged. 6. It should provide classification to differentiate the criticality of the security incident via the priority levels, severity levels and impact levels. 7. It should allow SLA to be associated with a ticket based on priority, severity, incident type, requestor, asset, location or group individually as well as collectively. 8. It should maintain the SLA for each item/service. The system should be able to generate report on the SLA violation or regular SLA compliance levels. 9. It should be possible to sort requests based on how close are the requests to violate their defined SLA’s. 10. It should support and work shifts for SLA & automatic ticket assignment. 11. It should allow the helpdesk administrator to define escalation policy, with multiple levels & notification, through easy to use window GUI / console. 12. System should provide a knowledge base to store history of useful incident resolution. 13. It should have an updateable knowledge base for technical analysis and further help end‐users to search solutions for previously solved issues. 14. The web‐based knowledge tool would allow users to access his / her knowledge article for quick references. 15. It should provide functionality to add / remove a knowledge base solution based on prior approval from the concerned authorities 16. Provide seamless integration to generate events/incident automatically from NMS / EMS. Volume-I – Techno-Funcational Requirements
Page 318 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
17. Each incident could be able to associate multiple activity logs entries manually or automatically events / incidents from other security tools or EMS / NMS. 18. Allow categorization on the type of incident being logged. 19. Provide audit logs and reports to track the updating of each incident ticket. 20. Proposed incident tracking system would be ITIL compliant. 21. It should be possible to do any customizations or policy updates in flash with zero or very minimal coding or down time. 22. It should integrate with Enterprise Management System event management and support automatic problem registration, based on predefined policies. 23. It should be able to log and escalate user interactions and requests. 24. It should have ability for tracking of SLA (service level agreements) for call requests within the help desk through service types. 25. It should be capable of assigning call requests to technical staff manually as well as automatically based on predefined rules, and should have ability for notification and escalation over email, web etc. 27. The solution should provide web based administration so that the same can be performed from anywhere. 28. It should have a customized Management Dashboard for senior executives with live reports from helpdesk database. EMS‐IT Infrastructure Asset Management Volume-I – Techno-Funcational Requirements
Page 319 of 427
Crime & Criminal Tracking Network and Systems Project










The proposed solution must be an extension of licenses existent at the state data centre. The proposed solution shall provide inventory of hardware and software applications on end‐user desktops including information on processor, memory, operating system, mouse, key board of desktops etc. through agents installed on them. The proposed solution should also provide the ability to obtain similar information as above without the agent installed on target workstations The proposed solution should have reporting capabilities; provide predefined reports and the possibility to create customized reports on data in the inventory database. The proposed solution should provide facility for user defined templates to collect custom information from users at desktops / workstations. The proposed solution should provide facility to recognize and provide inventory for custom applications on desktops. The proposed solution should provide facility for queries and automated policies to be set up on existing data in database and permit scheduling of data collecting engines to pick up the data at defined intervals. The proposed solution should support UNIX, Linux, apart from Windows environment for inventory management. The proposed solution should provide file management capabilities for the monitored systems: it should be able to find out specific files and directories on a workstation based on queries. The proposed solution should allow collection / restoration of configuration files at remote desktops, using which standardization of configuration can be achieved of all the desktops. e.g. configuration files / settings related to a particular application which involves changing of registry parameters and configuration files The proposed solution should support dynamic grouping for enabling assets to be grouped dynamically based on some pre‐
defined criterions. Like a Group can be able to display how many and which computers have a specific application installed. As and when a new computer get the new application installed it should dynamically get added to the group: EMS‐IT Infrastructure Asset Management ‐ continued AP Police
 The proposed solution should be able to use the query tool to identify specific instances of concern like policy violation (presence of prohibited applications/games and old versions etc.), inventory changes (Memory change etc) and accordingly it could perform several actions as reply. These actions could be: o Sending an email o Writing to files, triggering alarm Volume-I – Techno-Funcational Requirements
Page 320 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
o Adding the computer to a Group o Message to scroll on Monitor screen of the administrator  The proposed solution should provide the facility to track changes by maintaining history of an asset. History period shall be configurable.  The proposed solution should provide a web‐based console.  The proposed solution should be able to collect inventory from add/remove program functionality in Windows environment.  The proposed solution shall support event policies such that pre‐
defined actions can be triggered when key events occur such as software license violations etc.  The proposed solution should provide an option to share the database with the proposed service desk solution such that it can leverage information available in Asset management database.  The proposed solution should provide delivery, installation, and de‐
installation of software etc. installed on end‐user desktops by software delivery remotely through agents installed on them. It should allow pre‐ and post‐installation steps to be specified if required & support rollback in the event of failure in installing software to end‐user desktops.  The proposed solution should leverage information stored for intelligent software distribution ‐ e.g. identify systems satisfying certain prerequisites and ensuring delivery of the right software to the right system. It should also be able to integrate with the asset management solution.  The proposed solution should support both push and pull software distribution modes. A catalog/advertisement option of the existing software delivery packages should be provided for end‐user, if required, and an option regarding which software to pull can be exercised by the end‐user at his will.  The proposed solution should facilitate distribution to be scheduled for a single unit, a group of units, or the whole domain. Software delivery solution should report on what software is installed where, when it was installed, and by whom. The job status could inform the administrator about the current status of any distribution.  The proposed solution should provide User Control on the software distribution: Users should be allowed to cancel jobs if they are launched at an inconvenient time. Cancelled jobs should be reactivated. Forcing packages onto the computer should also be possible.  The proposed solution should have software Package Creation using Generic scripts. The software delivery software should provide a Wizard for auto script builder on Intel platform.  The proposed solution should have reinstall after crash for the systems which crashes and requires the same set of software after it has been serviced. It should identify such machines and would automatically install the required software.  The proposed solution should have the intelligence to install a required set of software for any computers added in a particular department/group based on the predefined criteria. Volume-I – Techno-Funcational Requirements
Page 321 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 The proposed solution should ensure that software deliveries run in the background ensuring that the end user cannot click any buttons or change settings.  The proposed solution should have software distribution to Dynamic groups. Administrators should have the ability to create distribution groups based on relevant criterion. Dynamic Groups to be built using search arguments presented to an asset and inventory management solution.  The proposed solution should have a wide variety of clients. This includes all desktop systems, including Windows Server and Desktop operating systems, various flavors of UNIX & Linux. It shall also provide inventory collection functionality from mobile operating platforms such as Windows Mobile and Palm OS via Proxy agents.  The proposed solution shall offer several levels of security for remote control, ranging from defining users with specific rights to requiring a specific IP address and local confirmation before a remote session is enabled.  The proposed solution shall have the ability to perform diverse tasks on multiple remote systems simultaneously, view a host machine from multiple viewers, transfer control between users and allow a host machine to initiate a connection to a viewer.  The proposed solution shall provide users the ability to record a session of remote control for later playback.  The proposed solution should provide chat functionality between remote control viewer and host as well as a file transfer utility for drag and drop transfer of files between remote control viewer and host.  The proposed solution should allow administrators to centrally manage remote control users’ and their access rights. In one easy‐to‐
use interface administrators would be able to define preferences and capabilities different users or user groups have, as well as defining which targets they can control. It should restrict users from changing the policies permanently.  The proposed solution should support remote reboot functionality  The proposed solution should provide the facility to throttle the bandwidth used by the tool while communicating over the network if required.  The proposed solution should provide the facility for encrypting the authentication traffic and additionally encrypt viewer/host traffic as well.  The proposed solution should support centralized policy management.  The proposed solution shall support centralized access control management for users/groups.  The proposed solution should support personalized global address book.  The proposed solution should support centralized session management.  The proposed solution shall provide the facility to lock/unlock remote host to prevent remote control connections to the host.  The proposed solution should provide Windows integrated Volume-I – Techno-Funcational Requirements
Page 322 of 427
Crime & Criminal Tracking Network and Systems Project














AP Police
authentication as well as its own application based authentication option to choose from for the agent installed. The proposed solution should allow users to connect over the Internet and through proxy servers without having to re‐configure the firewall or the proxy servers. Should support certificates like X.509v3. The proposed solution should provide a uniform patch management process framework with a dedicated content research team to manage the central repository of software patch information. The proposed solution should manage and preserve desktop software configuration, such as user settings, preferences and data so that it helps in seamless migration or upgrades to new OS such as Vista/Windows 7 etc. The proposed solution should provide a web access console for a comprehensive view of asset management information, including: ‐ Computers , Users, Software packages, Software definitions, Jobs, Policies, Queries The proposed solution should have integration ability for ITIL release management support and integration with tools like service desk/helpdesk. The proposed solution should collect and report information such as antivirus signature data and information on host based intrusion prevention system agents. The proposed solution should allow launching of antivirus/antispyware signature updates at agent level and should also have capability to start services for product such as HIPS. The proposed solution should support Security Content Automation Protocol (SCAP) for enabling automated vulnerability management, measurement, and policy compliance of IT systems. The proposed solution should support Open Vulnerability and Assessment Language (OVAL). The proposed solution should support Federal Desktop Core Configuration (FDCC) to help ensure compliance with regulations and also generate compliance reports. The proposed solution should provide High Level Executives intelligence with regards to existing IT data, derive governance context and presenting all this information in the most appropriate and intuitive fashion for key stakeholders to make decisions. The proposed solution should provide Request Management functionality The proposed solution should provide Contract Management, Vendor Management, Financial Asset Management functionality. The proposed solution should provide Software License Management features. NOTE: EMS tools deployed shall have the ability to manage the entire IT
infrastructure proposed by the SI
Volume-I – Techno-Funcational Requirements
Page 323 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Application Server
S. No
Specification Details
1.
Application Server should be fully standards compliant
providing support for Web Services, SOAP, WSDL, UDDI, LDAP
v3, SSL v3, XML 1.0 and equivalent standards
2.
Provide comprehensive XML support compliant with the W3C XML
standards and contain the basic building blocks to XML-enable
applications -including reading, manipulating, transforming and
viewing XML documents
3.
Support developing, publishing and consuming web services
4.
The application server should be capable of supporting clustering.
5.
All components of the application server should be based on
standards and selected such as to provide ease of management
and to avoid compatibility issues
6.
All application server components must be maintainable with an
ease such that corrective and preventive maintenance can be
performed on the system without affecting the entire working of
system.
7.
All the application server components must be capable of
being managed from a remote management station and provide
information on performance parameters
Compliance
Yes/No
Database Specifications
Specification Details
1.
2.
3.
Compliance
Yes/No
The database should address all the structured and unstructured data storage requirements of the proposed system
The RDBMS database should have a high tolerance of failure
The underlying database should support 24x7 high availability
4.
The database should provide horizontal scalability by adding
additional servers for the same database without any downtime
5.
The data scalability and manageability should be integral part
functionality of the database.
6.
The database should provide enterprise class web management tools
for management and maintenance of databases even from remote
places
Volume-I – Techno-Funcational Requirements
Page 324 of 427
Crime & Criminal Tracking Network and Systems Project
7.
8.
AP Police
The database should support automated disaster recovery capability of
automatically synchronizing the transaction logs to disaster site, which
in case of fail over the other node provides the availability of all data.
This flexibility of log synchronization should be supported from
Enterprise to Entry Level server edition of the database
The database should be capable to support plug and play data transfer
across platforms or operating systems
9.
The database should be able to support various types of content like
Texts, Images, Multi-media, Spatial and XML content natively
10.
The database should ensure data synchronization between database
servers on near real-time basis by capturing messages at the source
database, stage messages in a queue, propagate messages from one
queue at the source to another queue at the target and consuming
messages
11.
The database should have ability for both way data synchronization
across database servers in one-to-many and many-to-one situations
and automatically detect data conflicts and resolve the same as per
predefined conflict resolution algorithms
12.
Specification Details
13.
The database should support data synchronization across
database servers in heterogeneous platforms
14.
The database should be capable to deploy fine-grained access control,
separation and segregation of duties and encryption capabilities. The
database should also prevent access to sensitive application data by
highly privileged users.
15.
The database should control access to the applications, databases and
data with flexible security controls.
16.
The solution should provide options or utility to encrypt/decrypt
sensitive data
17.
The solution should have ability for data export and import facility to
variety of databases and other software packages
18.
19.
20.
21.
Compliance
Yes/No
The solution should provide backup (hot & cold) and recovery facility
The solution should be able to schedule a backup/restore task
The solution should be compatible with 3rd party system monitoring
package.
The solution should have ability for selective encryption of the stored
data;
22.
The database should have ability for a single unified data model hosted
on a single database.
23.
The database design & architecture should be in line with the
functional and non- functional requirements of the proposed system
Volume-I – Techno-Funcational Requirements
Page 325 of 427
Crime & Criminal Tracking Network and Systems Project
24.
The database should be highly available with every processing node
providing full view of data. This means, in case of failure of one server,
each remaining server in the cluster should provide full access to all data
at any point in time
25.
It should support clustering exploiting rapidly emerging disk storage
and interconnect technologies
26.
It should provide automated disaster recovery solution to maintain
transaction consistency, providing an option of zero data loss where
required
27.
It should provide restrictive data access that enables different types
of users to have secure, direct access to mission-critical data sharing
AP Police
28.
It should control data access down to the row-level (row-level
security) so that multiple communities of users with varying access
privileges can share data within the same
29.
Database should have adequate security. Strong password
enforcement
30.
Should have Differential Backup capability.
31.
Should have ability/support for: parallel Queries
32.
Should have received the security certification such as International
Common criteria for Information Technology security evaluation
33.
Database should also support industry support benchmarks.
34.
Database should have the following capabilities:
 Advance web based reporting
 Data warehouse and analysis service
 Complete ETL Functionality
Volume-I – Techno-Funcational Requirements
Page 326 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Tape Library
S. No
Specification Details
1
Tape drives
Compliance
Yes/No
Minimum 2 latest generation LTO-5 drives. The SI can
size for more as per requirements
2
Interface
Fiber Channel Interface
3
Other Specifications
Should have sufficient speed backup to Tape Library
in High Availability for backing up data from the SAN
without any user intervention.
Should be able to backup 2 TB / hour of production
data.
Should have latest generation LTO drives or latest
technology based library with at least 2 latest
generation LTO drives tape drives (>=4), rack
mountable with redundant power supplies.
Cartridges should have native capacity of 800 GB
or more per cartridge and 1600 GB compressed.
At least 50 latest generation LTO drive Media
Cartridges with 5 Cleaning Cartridges, Barcode
labels should also be provided
Volume-I – Techno-Funcational Requirements
Page 327 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Backup Software
S.No 1 Specification Details The proposed Backup Solution should be available on Compliance Yes/No various OS platforms such as Windows, Linux and UNIX platforms and be capable of supporting SAN based backup/ restore from various platforms including UNIX, Linux, and Windows etc. Centralized, web‐based administration with a single view of all back up servers within the enterprise. Single console must be able to manage de‐duplicated and traditional backups. The proposed backup solution should allow creating tape clone facility after the backup process. 
The proposed Backup Solution has in‐built frequency and calendar based scheduling system. The proposed backup Solution supports the capability to write multiple data streams to a single tape device or multiple tape devices in parallel from multiple clients to leverage the throughput of the Drives using Multiplexing technology. The proposed backup solution support de‐multiplexing of data cartridge to another set of cartridge for selective set of data for faster restores operation to client/servers The proposed backup solution should be capable of taking back up of SAN environment as well as LAN based backup. The proposed solution also supports advanced Disk staging. The proposed Backup Solution has in‐built media management and supports cross platform Device & Media sharing in SAN environment. It provides a centralized scratched pool thus ensuring backups never fail for media. Backup Software is able to rebuild the Backup Database/ Catalog from tapes in the event of catalog loss/ corruption. The proposed backup solution shall be offered with Volume-I – Techno-Funcational Requirements
Page 328 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
sufficient licenses for Unix, Windows, Linux based LAN & SAN backup The proposed Backup Software should offer online backup for all the Operating Systems i.e. UNIX, Windows, Linux, etc. The proposed Backup Solution should have online backup solution for different type of Databases such as Oracle, MS SQL, Sybase / DB2 etc. on various OS. The Proposed backup solution should provide granularity of single file restore. The Proposed backup solution should be designed in such a fashion so that every client / server in a SAN can share the tape library. Backup Solution should be able to copy data across firewall. The backup software must also be capable of reorganizing the data onto tapes within the library by migrating data from one set of tapes into another, so that the space available is utilized to the maximum. The software must be capable of setting this utilization threshold for tapes The backup software should be able to support versioning and should be applicable to individual backed up objects. Should have the ability to retroactively update changes to data management policies that will then be applied to the data that is already being backed up or archived All software licenses should be in the name of AP Police and should be full use perpetual license, i.e. the software license should not expire after the contract period. The software Licenses should be comprehensive and no further licenses should be required for DC/DR operations. The software installed should necessarily be the latest version at the time of actual implementation. Volume-I – Techno-Funcational Requirements
Page 329 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Desktop Computer – High End
S.No
1
Item
Processor
Specification Details
Compliance Yes/No
Intel Core i5-650 processor, 3.20
GHz or higher processor or equivalent
AMD Phenom II processor
3
Memory Type
4 GB DDR-III @ 1066 MHZ
expandable up to 8 GB
4
Memory Slot
4 DIMM Slots
5
Internal Hard
Disk/Speed
320 GB SATA (7200 RPM) or higher
Graphics
Built in Graphics Media Accelerator in
mother board
6
Optical
Devices
16x Internal DVD Writer
7
Monitor
18.5 inch TFT (measured diagonally)
TCO 03/ 05 Certification
8
9
Housing
External I/O
ports:
Small Form Factor (SFF) Cabinet
Min 6 USB 2.0, 1 PS/2, 1 RJ-45, 1
VGA, audio in/out ports, headphone
and microphone port. 2 USB ports
should be at front, 4 USB ports
should at back side.
10
Expansion
slots:
Minimum 1 full-height PCI and 1
full-height PCI Express x16 (Total 3
slots either of the combination)
11
12
Network
Interface:
Power
requirements
Integrated Gigabit Network Card.
Suitable power supply to meet the
requirement of additional devices,
Input voltage 90 - 270 VAC, 50/60
Hz, Active Power Factor Correction
(85% High Efficiency)
13
Speaker
One set of external speakers min 2 x
5W (RMS).
14
Management:
Desktop Management Tool
Volume-I – Techno-Funcational Requirements
Page 330 of 427
Crime & Criminal Tracking Network and Systems Project
15
16
18
19
Multilingual
Keyboard
Power
Management
Mouse
Certification
AP Police
Standard OEM keyboard - PS/2 or
USB connector
Screen Blanking, Hard Disk and
System Idle Mode in Power On, Set up
Password, Power supply SMPS Surge
protected.
USB 2-Button Optical / laser Scroll
Mouse with pad
ISO 9001/9002, Energy star 5.0
compliant, UL, CE, SuSe Linux
20
Operating
System
21
Preinstalled
Genuine
System (32-bit or 64-bit)
Operating
Preloaded with standard office suit
having minimum word processing,
Office Suite
spread sheet and presentation
capabilities.
22
Compliance
And
Certification
UL/CSA, FCC and Energy star Silver,
Win7 Certification & ISO 9001-14001,
ISO 9001-2008. Should be in the in
the list of top 5 desktop brands as per
IDC report published for India during
year 2010.
Desktop Computer – Low End
S.No
Item
1
Processor
2
Cache
3
Memory Type
Specification Details
Compliance
Yes/No
Intel Core 2 duo 2.66GHz or higher/
equivalent AMD Phenom II X2.
Min 2 MB L2 Cache or higher
2 GB DDR-III @ 1066 MHZ
expandable up to 8 GB
4
Memory Slot
4 DIMM Slots
5
Internal Hard
Disk/Speed
320 GB SATA (7200 RPM) or higher
7
Monitor
18.5 inch TFT (measured diagonally)
TCO 03/ 05 Certification
9
External I/O
ports:
Min 4 USB 2.0, 1 PS/2, 1 RJ-45, 1
VGA, audio in/out ports, headphone
and microphone
Volume-I – Techno-Funcational Requirements
Page 331 of 427
Crime & Criminal Tracking Network and Systems Project
10
Expansion
slots:
AP Police
Minimum 1 full-height PCI and 1 fullheight PCI Express x16 (Total 3 slots
either of the combination)
11
12
Network
Interface:
Power
requirements
Integrated 1/100/1000Mpbs Network
Interface Card
Suitable power supply to meet the
requirement
of
additional
devices,
Input voltage 90 – 270 VAC, 50/60
Hz, Active Power Factor Correction
(85% High Efficiency), Power supply
SMPS Surge protected
13
Management:
Desktop Management Tool, Screen
Blanking, Hard Disk and System Idle
Mode in Power On, Set up Password,
14
16
17
19
Multilingual
Keyboard
Mouse
Video
Graphics
Operating
System
Office Suite
20
Compliance And
Certification
Standard OEM keyboard - PS/2 or USB
connector
USB 2-Button Optical / laser Scroll
Mouse with mouse pad
Integrated Graphics with Free slot for
additional Graphics card
Preinstalled Operation System
Preloaded with standard office suite
having minimum word processing,
spread sheet and presentation
capabilities.
UL/CSA, FCC and Energy star 5.0, ISO
9001-14001, ISO 9001-2008, Should
be in the in the list of top 5 desktop
brands as per IDC report published for
India during year 2010.
SAN Switches
S. No
Specification Details
1
Compliance
Yes/No
 Minimum 16 Active Fiber Channel ports (each with
minimum port should have ability for speeds, 8/4, Gbps
with auto sensing support and scalable up to 24 Ports.
 Aggregated Bandwidth Minimum 384 Gbps.
 Redundant Power Supply
Volume-I – Techno-Funcational Requirements
Page 332 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 All cable of length of Minimum 10 meter each and
accessories for connecting Servers /Devices to SAN.
 Should have capability of trunking of minimum 8 ports.
 Should have ability for work on multiple OS.
 Non disruptive subsystem maintenance/software up
gradation
 Should have dual hot plug fans and hot plug
Power
supplies switching and service modules.
 Should have web based management software for
administration and configuration.
 Switch should support in built diagnostics, power on
self test, command level diagnostics, online and offline
diagnostics.
Security
 Should have hardware ACL based Port security, ACL
based Hard, PORT, LUN zoning.
 Should have Secure Shell (SSH V2) encryption to
provide additional security for Telnet sessions to the
switch.
 SNMP v3 with AES/3DES encryption
 Secured FTP with SSH
 Switch Link Authentication protocol
 Should have multilevel security on console access
prevent unauthorized users from altering the switch
configuration
 Should have Fiber Channel (FC-SP) security protocol for
Switch to Switch, Host to Switch.
Other Services
 In order delivery (IOD)
 Should allow non disruptive software upgrades
 Registered State Change Notification
 Name Server
Security & Management by means of Zoning
 Soft &Hard Zoning, sub zones with in hard zone
 Broadcast Zoning
Volume-I – Techno-Funcational Requirements
Page 333 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 Name Server ( WWN) Zoning
 Combination of Hard and WWN Zoning
 LUN Zoning
 Segmented Loop Zoning
 Multiple ports aggregation dynamically as per
IEEE802.3ad LACP protocol
 Integration:
 Should have API for third party software tools
 Interoperability & Backward Compatibility
 Should be operable with multivendor servers & total
SAN storage/network solutions.
 Backward operational compatibility with existing SAN
switches, if they are from same OEM.
Troubleshooting
 Should have Fibre Channel trace route and Fibre
Channel Ping for ease of troubleshooting and fault
isolation
Diagnostics
 Should have ability for Following Diagnostics:
 online diagnostics
 Internal Loopbacks
 FC Debug
 Syslog
 Online System eHealth
 POST Diagnostics
2
Should have Applications for device management and full
fabric management. The management software should
be able to perform following:
 Above Said Zoning methods
 Discovery and Topology Mapping
 Network Diagnostics
 Monitoring and Alerts
 Fabric configuration & Verification
Volume-I – Techno-Funcational Requirements
Page 334 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 Summery View
 Physical View
Storage Area Network
S. No
1
Specification Details
SAN controller
2
Dual Active- Active Controller
Cache
Compliance Yes/No
The storage array should be configured with at least
8 GB cache scalable to min 16 GB mirrored /
protected across two storage controllers for disk I/O
operations.
3
Host interface
The Storage should have at least 2 ports frontend
ports and 2 no‘s of back end ports with speed of
8/4 Gbps with auto sensing ability.
4
Drive interface
4 drive ports per controller—Fibre Channel (FC)
Switched or FC Arbitrated Loop
(FC-AL) standard per controller, 10/8 Gbps per port
5
Hardware RAID levels Supported
0 / 1 / 5 / 6 / 1+0 or equivalent
6
Fans and power supplies
Dual redundant, hot-swappable / hot-pluggable
7
SAN support
Box should be compatible of SAN environment
Volume-I – Techno-Funcational Requirements
Page 335 of 427
Crime & Criminal Tracking Network and Systems Project
8
AP Police
SAN specifications should have the following
 Storage subsystem should support 300GB / 450
GB disk of 10K / 15K RPM of type FC/ SAS drives &
750GB SATA or equivalent / 1TB SATA or higher
capacity drives in the same device array. The
storage should be scalable using 40% on FC/SAS
drives and 60% on SATA / equivalent
 The storage system must provide upgrade path to
larger or future array controller and software
technology while maintaining the existing
investment.
 The storage array proposed should have an
upgrade path from the earlier generation product
to the current generation product.
 All the necessary software to configure and
manage the storage space, RAID configuration,
logical drives allocation, virtualization, snapshots
(including snap clones and snap mirrors) for entire
capacity etc.
 Redundant power supplies, batteries and cooling
fans and data path and storage controller.
 The multi-path software should not only support
the supplied storage and operating systems but
should also support heterogeneous storage and
operating systems from different OEMs.
 The storage array must have complete cache
protection mechanism either by de- staging data or
providing complete cache data protection with
battery backup for up to 72 hours or more.
 The storage system should have minimum 30 TB
usable and scalable upto 60 TB of usable capacity
as and when required.
 The storage array must have the capability to do
array based remote replication using FCIP or IP
technology. Any equipment such as FCIP router, if
required, must be quoted and provided by SI
respectively.
Volume-I – Techno-Funcational Requirements
Page 336 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
 The storage array should have ability for block
level Synchronous and Asynchronous replication
across heterogeneous storage arrays (DC&DR)
from different OEMs.
 The storage array should have ability of Operating
System Platforms & Clustering including: Windows
Server 2003/ 2008 (Enterprise Edition), Sun
Solaris, HP-UX, IBM- AIX, Linux / Solaris for x86.
 Storage should have ability of non-disruptive online
firmware upgrade for Controllers and disk drives.
 The storage array should have hardware based
data replication at the Block level across all models
of the offered family.
 The storage should provide automatic rerouting of
I/O traffic from the host in case of primary path
failure.
 Should provision for LUN masking for all partitions,
fiber zoning and SAN security.
 Should have storage virtualization, i.e. Easy logical
drive expansion and automated load leveling
across drives.
 Should have hot-swappable physical drive raid
array expansion with the addition of extra hard
disks
 Should be able to support clustered and individual
servers at the same time.
 Should be able to take "snapshots" of the stored
data on the same or to another logical drive on a
different Disk/RAID Group for backup purposes
 Should be configured with "snapshots and clone"
 Vendor should also offer storage performance
monitoring and management software.
 The vendor must provide the functionality of
proactive monitoring of Disk drive and Storage
system for all possible hard or soft disk failure
Volume-I – Techno-Funcational Requirements
Page 337 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Blade Chassis / enclosure
S.No
Specification Details
Compliance
Yes/No

Single blade chassis should accommodate min
8 half width blade servers having processor
and cores mentioned in this RFP (Refer Server
Specifications, and L3 Switch specifications for
optimizing the solution).

Chassis should have 4 x 10 Gigabit Ethernet,
plus 4 x 8 GB FC (uplink) ports

Between 6U to 12U height and rack mountable

Dual network connectivity for each blade
server for redundancy should be provided.

Should accommodate Intel / AMD / RISC & EPIC
Processor based Blade Servers for future
applications

Should have the capability for installing
industry standard flavors of Windows, Linux,
Unix, Solaris for x86 Operating Environments

Single console for all blades in the enclosure or
KVM Module

Min 1 Nos - DVD ROM can be internal or
external hot-swappable, which can be shared
by all the blades allowing remote installation
of S/W and OS

Minimum 1 Nos- USB 2.0 port
Power Supplies
Hot plug/hot-swap redundant power supplies to be
provided
Power
supplies
should
have
N+N.
All
Power
Supplies modules should be populated in the
chassis.
Hot pluggable/hot-swappable redundant Cooling
Unit
Management

Systems Management and deployment tools
to aid in Blade Server configuration and OS
deployment,
Volume-I – Techno-Funcational Requirements
Page 338 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
Remote management capabilities through internet
browser with event logging, server status, logs,
alert forwarding, remote power control/shut down,
virtual media for remote boot configuration, virtual
text and graphical control

Ability to measure power for servers or group
of servers for optimum power usage

Blade enclosure should have provision to connect
to display console / central console for local
management like trouble shooting, configuration,
system status / health display

Built in KVM switch or Virtual KVM feature over IP.

Dedicated management network port
should have separate path for
management

Support heterogeneous environment: AMD / Intel
Xeon and RISC/EPIC CPU blades must be in same
chassis with scope to run Win2003/2008 Server,
Red Hat Linux / 64 Bit UNIX, Suse Linux / 64 Bit
UNIX / Solaris x86.
Interconnect support
Should support simultaneous Ethernet, FC, SAS, iSCSI,
FCoE, InfiniBand interconnect fabrics, offering Hot
Pluggable & Redundancy as a feature. Internet connect
support should not have a single point of failure.
Cooling Support
Blade Server enclosure should have hot pluggable FANs /
blowers to provide adequate cooling & exhaust support.
Cooling should be fully and evenly populated across the
enclosure.
Volume-I – Techno-Funcational Requirements
Page 339 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Blade Server for All servers except Database server
Item
Form Factor
Specifications Details
Compliance (Yes
/ No)
Blade can be half / full height with I/O connectivity to
backplane
Processor
Two Intel Xeon Processors with Quad Core each, 3.0
GHz or higher, 64 Bit Instruction, with 12MB L2 cache
or higher, with QPI technology. Processor should be
latest in the series.
Chipset
OEM Chipset
Memory
Minimum Memory: 32 GB RAM Scalable up to min 128
GB or higher per blade server.
LAN (Ethernet
Connectivity)
2 X (1000BASE-T) Tx Gigabit LAN ports with TCP / IP
offload engine support / dedicated chipset for network
I/O on blade server
HBA
The Blade should have dual port 4/ 8 Gbps Fiber
Channel
Internal Storage
2 x 300GB 10K/15K RPM or above SAS HDD or more hot
swappable system disk with mirroring using integrated
RAID 0,1 on internal disks. It should be possible to hot
swap the drives without shutting down the server.
Ports
Min 1 USB 2.0
Expansion Slot
Minimum 2 nos. PCI Express x8 Slots (optional)
Display
VGA / Graphics Port / Controller
OS Environment
Should support heterogeneous OS environment to run
Windows 2008 Server (32 & 64 Bit), Red Hat Linux /
Suse
Industry
Standard
The server must be compliant with following
international standards: ACPI 2.0. Compliant, PCIE 2.0
Compliant, WOL
Products
Certifications
Windows and Linux Certification, UL, FCC, Should be in
the in the list of top 5 server brands as per IDC report
published for India during year 2010.
OEM
Certifications
ISO 9001-14001, ISO 9001-2008
Volume-I – Techno-Funcational Requirements
Page 340 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Multifunction Printer – Laser Jet
S.No
Item
Specification Details
1
Printer
High-speed printing, Black-and-white: up to
27 ppm, Duty Cycle: up to 15,000 pages
per month
2
Scanner
3
Copier
Compliance
Yes/No
Automatic two-sided printing, 250-sheet
input tray, Print, scan and copy unattended
with the Automatic Document feeder,
enhanced print permanence, Print size up
to 8.5 x 14 inches (216 x 356 mm) Capable
of installation, configuring, monitoring and
troubleshooting in the network, from
anywhere on the network
Flatbed with automatic document feed, upto
4800 dpi; Enhanced upto 19200 dpi; Scan
size up to (flatbed): 8.5 x 14 inches (216 x
356 mm), front panel scan (scan to
application
Black-white Upto 1200x600 dpi, Copy
speed: Up to 27 cpm, Copy resolution
(black graphics): Up to 1200 x 600 dpi,
Copier resize: 25 to 400%, Maximum
number of copies: Up to 99, Copier
smart software features: Up to 99
multiple copies,
Reduce/enlarge from 25 to 400 %
2-up
or 4-up allowing 2 or 4 pages to be copied
onto 1page, contrast (lighter/darker),
resolution (copy quality), tray select,
collate, margin, shift, Copy size up to 8.5
x 14 inches (216 x 356 mm)
Electronic Pen (For all Police Stations)
S.No
1
Specification Details

Compliance
Yes/No
Ultrasound Infrared Technology or any other technology
which is equivalent or higher

To be able to write on any normal paper /surface

Input Area – A4 size preferably modifiable to A3

OS Support – Windows / Linux

All API/SDK for relevant OS support should be available

Output – Should give XY coordinate through the
API/SDK

Memory – Should be able to store min 100 A4 fully
handwritten pages.
Volume-I – Techno-Funcational Requirements
Page 341 of 427
Crime & Criminal Tracking Network and Systems Project
S.No
Specification Details

AP Police
Compliance
Yes/No
Pen Battery life – Min 60 to 80 hours of continuous
writing

Interface : USB 1.0 or higher

Easy to hold and write (feel should be like an ordinary
pen)
Digital Camera (For all Police Stations)
Specification Details
Feature
Compliance
(Yes / No)
1. At least 10 Mega Pixels
2. Sensor Type: 1/2.9 CCD or equivalent
3. Optical Zoom: Min 4x
4. Auto Focus Range: (Wide: Approx. 3cm to
Infinity. Tele: Approx. 50cm to Infinity) or
equivalent
5. Built in memory: 32 MB or more
6. F Number: 3 to 5.7 or equivalent
7. LCD Monitor: TFT LCD Color 2.7 inches or higher
8. Battery: AA alkaline or equivalent
9. Compatible Recording media: SD Memory card,
SDHC Memory Card, SDXC card or equivalent
10. Movie recording: VGA (640 x 480) / QVGA (320
x 240)
11. Should have image stabilizing mechanism
12. Built-in flash
13. Image recording format: JPEG
14. Photo Mode Intelligent Auto, Easy Shooting,
Program Auto / equivalent
15. Scene Selection: Twilight / Landscape / Soft
Snap / Snow / Beach / High Sensitivity /
equivalent
16. Compensation ± 2.0EV, 1 / 3 EV step
17. White Balance: Auto / Daylight / Cloudy /
Fluorescent / Flash
18. Should have Face Detection
19. Shoule have Red-eye Reduction
Volume-I – Techno-Funcational Requirements
Page 342 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Server Load Balancer
Specification Details
Feature
Compliance
Yes/No


Appliance Based Solution
10/100/1000Mbps Ethernet Ports – minimum 4 ports

Memory: Minimum 4 GB

Minimum of 2Gbps throughput scalable to 4 Gbps

Should support min 100,000 TCP connections

Should support SSL TPS 500 scalable to 10,000
Server
Load
Balancing
Mechanism
should
based on

Cyclic, Hash, Least connections

Weighted Cyclic(round robin), Least Amount of
bandwidth occupied, IP Persistent, cookie
persistent5

Private Algorithm / Customizable Algorithm /
Response Time

URL based balancing mechanism
Redundancy features

Supporting ability Active-Active and Active-Standby
Redundancy for future expansion if solution from
same OEM.

Segmentation / Virtualization support along with
resource allocation
Server Load Balancing features
 UDP Stateless
 Service Failover
 Backup/Overflow
 Direct Server Return
 Client NAT
 Port Multiplexing-Virtual Ports to Real Ports Mapping
 DNS Load Balancing
 TCP Offloading
 Layer 4 & 7 load balancing
 Layer 7 cookie persistence
 Layer 4 Session persistence
 Server Health Monitoring
 Traffic Statistics ( Application response time, bandwidth
inbound/outbound, No of users)
 Email/SYS log alerting
 HTTP Based Compression
 SSL attacks Mitigation ability
 Prioritizing ability and load balancing by Mission Critical
Applications and IP Addresses.

Application/ Web Server, MMS, RTSP, Streaming Media
Volume-I – Techno-Funcational Requirements
Page 343 of 427
Crime & Criminal Tracking Network and Systems Project

DNS, FTP ACTIVE & PASSIVE, REXEC, RSH.

Should able to monitor protocols Viz.,
AP Police
HTTP,HTTPS,SSH,SMTP,POP3,IMAP,DNS LDAP , RADIUS
and other TCP/UDP Services.

Auto Updates

Content Intelligent Server Load Balancer

HTTP Header Super Farm

Should support global redirection through the same
device without additional hardware
Server Load Balancer should have below
Management options

Secure Web Based Management

SSH

TELNET

SNMP v1, 2, 3 Based GUI

Command Line
Volume-I – Techno-Funcational Requirements
Page 344 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Layer 3 Switch For DC site
Specification Details
Features
1.
Multiple services (Data, voice, video), Redundant
Power Supply, Modular Chassis with redundant
switching engine.
2.
Shoul have distributed architecture
3.
Interfaces - 48 10/100/1000 BaseTx ports.
4.
4 x 10/100/1000 Tx copper & Fiber supporting single
or multi-mode
5.
Min 8 x 10Gb Fiber ports should have ability to work
on single or multi-mode fibers and switch should be
scalable.
6.
Non Blocking Architecture with Aggregated Bandwidth
264 Gbps.
Compliance
Yes/No
7. L2 Features
a. Layer 2 switch ports and VLAN trunks,
b. IEEE 802.1Q VLAN encapsulation, Support for at least
4096 VLANs., IEEE802.1w, IGMP snooping v1,v2,v3,
IEEE 802.1s (MSTP),802.1 STP, 802.1w STP
c. GVRP limiting bandwidth consumption on VTP/Or
equivalent trunks by flooding broadcast traffic only
on trunk links required to reach the destination
devices.
d. Speed Autosensing on port
e. Auto Negotiation for Half and Full duplex
f. Dynamic Trunking Protocol (DTP) (or) equivalent
helps enable dynamic trunk configuration across all
switch ports.
g. Should support Min 70K-80K MAC ID.
h. Port Mirroring
i. Per device and Per port BPDU filtering
Volume-I – Techno-Funcational Requirements
Page 345 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
j. Link Aggregation (802.3ad ) with max 32 groups per
device, max Eight Gigabit or Two 10G ports per
group
k. Supporting Jumbo Frames up to 9000 bytes
8.
L3 features.
 PIM Sparse Mode / Dense Mode, Bi-directional PIM /
equivalent, latest version of IGMP with snooping, ICMP
support, IPv6 support as and when required.
 IP Routing Protocols. Static IP Routing, latest versions
of OSPF, RIP BGP, VRRP, IS-IS, & IPV6 and backward
operational capabilities with older versions of above
said routing protocols & Policy based Routing.
9.
Security.
Standard and extended ACLs on all ports, Dynamic Host
Configuration Protocol (DHCP) snooping, AAA and RADIUS
authentication. Secure Shell (SSH v3) Protocol, Kerboros /
equivalent, and Simple Network Management Protocol
support.
10. Manageability & Up gradation.
Switch needs to have console port for administration &
management, SNMPv1/v2/v3, Support management using
CLI, GUI using Web interface.
11. FTP, TFTP, Telnet support
a.
Standards.
b.
IEEE 802.3x full duplex on 10BASE-T and 100BASE-TX
ports. IEEE 802.1D Spanning Tree Protocol, IEEE
802.1p class-of-service (CoS) prioritization
c.
IEEE 802.1Q VLAN
d.
IEEE 802.3x be on 10 / 100 /1000 Base TX, IEEE
802.3u 10 /100/1000 Base TX.
Volume-I – Techno-Funcational Requirements
Page 346 of 427
Crime & Criminal Tracking Network and Systems Project
e.
AP Police
802.1x Port based Security
12. QoS
DSCP Classification, TOS, Queuing (PQ,WFQ),
Congestion avoidance(Weighted Trail Drop/ equivalent,
WRED), IPv6 Traffic Class, IPv6 Flow Label, Userdefined Packet Content, Port and Flow based
bandwidth control (Ingress/Egress, minimum
granularity 64Kbps
13. IPv6 routing capability.
14. No of Multicast Routes – Min 500 Nos , ipv4 to ipv6
multicast support
15. VLAN: VLANs – 802.1q based, Min 4K Static, 255
Dynamic VLAN Groups, MAC-based VLAN with 1000
or higher entries
16. ACL based on - 802.1p priority, VLAN ID, MAC
address, Ether type, IP address, DSCP, Protocol type,
TCP/UDP port number, IPv6 Traffic Class, IPv6 flow
label, User defined packet content, Time Based.
Layer 3 Switch for DR Site
Specification Details
Features
Compliance
Yes/No
1.
Multiple services (Data, voice, video), Redundant Power
Supply, Modular Chassis.
2.
Interfaces - 24 10/100/1000 BaseTx ports.
3.
4 x 10/100/1000 Tx copper & Fiber supporting dual modes
4.
Min 4 x 10Gb Fiber ports should have ability to work on
single or multi-mode fibers and switch should be scalable.
Non Blocking Architecture with Aggregated Bandwidth min
136 Gbps.
5. L2 Features
a. Layer 2 switch ports and VLAN trunks,
b. IEEE 802.1Q VLAN encapsulation, Support for at least 4096
Volume-I – Techno-Funcational Requirements
Page 347 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
VLANs., IEEE802.1w, IGMP snooping v1,v2,v3, IEEE 802.1s
(MSTP),802.1 STP, 802.1w STP
c. GVRP limiting bandwidth consumption on VTP/Or
equivalent trunks by flooding broadcast traffic only on
trunk links required to reach the destination devices.
d. Speed Autosensing on port
e. Auto Negotiation for Half and Full duplex
f. Dynamic Trunking Protocol (DTP) (or) equivalent helps
enable dynamic trunk configuration across all switch ports.
g. Should support Min 70K – 80K MAC ID
h. Port Mirroring
i. Per device and Per port BPDU filtering
j. Link Aggregation (802.3ad ) with max 32 groups per
device, max Eight Gigabit or Two 10G ports per group
k. Supporting Jumbo Frames up to 9000 bytes
6.
L3 features.
 PIM Sparse Mode / Dense Mode, Bi-directional PIM /
equivalent, latest version of IGMP with snooping, ICMP
support, IPv6 support as and when required.
 IP Routing Protocols. Static IP Routing, latest versions of
OSPF, RIP BGP, VRRP, IS-IS, & IPV6 and backward
operational capabilities with older versions of above said
routing protocols & Policy based Routing.
7.
Security.
Standard and extended ACLs on all ports, Dynamic Host
Configuration Protocol (DHCP) snooping, AAA and RADIUS
authentication. Secure Shell (SSH v3) Protocol, Kerboros /
equivalent, and Simple Network Management Protocol support.
Volume-I – Techno-Funcational Requirements
Page 348 of 427
Crime & Criminal Tracking Network and Systems Project
8.
Manageability & Up gradation.
a)
Switch needs to have console port for administration &
AP Police
management, SNMPv1/v2/v3, Support management using
CLI, GUI using Web interface.
b)
FTP, TFTP, Telnet support
9.
Standards.
a) IEEE 802.3x full duplex on 10BASE-T and 100BASE-TX ports.
IEEE 802.1D Spanning Tree Protocol, IEEE 802.1p class-ofservice (CoS) prioritization
b)
IEEE 802.1Q VLAN
c) IEEE 802.3x be on 10 / 100 /1000 Base TX, IEEE 802.3u 10
/100/1000 Base TX.
d) 802.1x Port based Security
10. QoS
DSCP Classification, TOS, Queuing (PQ,WFQ), Congestion
avoidance (Weighted Trail Drop/ equivalent, WRED), IPv6
Traffic Class, IPv6 Flow Label, User-defined Packet Content,
Port and Flow based bandwidth control (Ingress/Egress,
minimum granularity 64Kbps
11. IPv6 routing capability.
12. No of Multicast Routes – Min 500 Nos , ipv4 to ipv6
multicast support
13. VLAN: VLANs – 802.1q based, Min 4K Static,255 Dynamic
VLAN Groups, MAC-based VLAN with 1000 or higher entries
14. ACL based on - 802.1p priority, VLAN ID, MAC address,
Ether type, IP address, DSCP, Protocol type, TCP/UDP port
number, IPv6 Traffic Class, IPv6 flow label, User defined
packet content, Time Based.
Volume-I – Techno-Funcational Requirements
Page 349 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Firewall with IPS, SSL VPN, Antispam (for DC Intranet – 1 nos)
Specification Details
Compliance
Yes/No
General Specifications for Entire Security Solution.
UTM or Appliance based.
1.
The proposed Security system should
modular chassis based solution for firewall
be
2.
For IPS, SSL VPN and Antispam solutions can be
either part of unified solution or individual
appliance based.
3.
Turning on IPS should not degrade firewall, SSL
VPN performance
4.
Every Solution should be well integrated with all
existing security equipments and proposed new
solutions.
5.
Should support multiple Network Interface Cards
for creating at least 4 segments.
6.
Min 2 no 10/100/1000 ports for each solution
7.
IPV6 Ability
8.
Power Supply with Redundancy (N+1) 230V-50
Hz for Firewall Solution or Solution is Integrated.
9.
Should support min 10 virtual firewall
10. Centralized Web Based Management
11. Secured Data between management PC/Console
to Equipment
12. Should have Third Party Solution Integration
Ability
13. Management solution should have Dashboard
View with Statistics &
History details for
frequent / grave on threats, attacks,
vulnerabilities, failed SSL tunnels, Spam mails,
Action taken etc.
14.
Max users: Should have no restriction on
Volume-I – Techno-Funcational Requirements
Page 350 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
number of users.
15. Console, SSH, Telnet, HTTPS, HTTP
16. Should support SNMP v1/v2C/ v3
17. Should support customized reports
18. Notification: Email, SNMP Trap, SYSLOG
19. Access & Restriction: Through ACL
20. Latest OSPF, RIP V 2.0 Routing aware.
21. Should have provision for automatic and real
time signatures / definitions/patches update from
Internet
2.
Should have EAL certification
Firewall Specifications – Intranet Traffic
1.
General Specifications as mentioned above
2.
Should have Firewall solution Stateful inspection
throughput of at least 4 Gbps.
3.
Should support min 700,000 concurrent sessions
4.
Should have Stateful Failover Redundancy
5.
Should support Min 20,000 New Sessions per
second
6.
Should support min 2000 security policies.
7.
Should perform Prevention of Denial-of-Service
Attacks, DDOS Attacks, SYN FLOOD attacks,
brute force etc.
8.
No of VLANs minimum 1024.
9.
SYN Cookie Protection
10. TCP Reassembly for fragmented packet
Volume-I – Techno-Funcational Requirements
Page 351 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
protection
11. Malformed Packet protection
12. Should filter packets based on protocol, source &
destination address, source & destination ports,
interface of the firewall that the packet entered
13. Should have ability for: protection of common
features like mail, DNS, AAA, etc. and should
prevent IP Spoofing.
14. Should be able to filter malicious Java Applets,
ActiveX and other application layer packet
anomalies etc.
15. Should have support for URl filtering, Anti spam
content filtering
16. Should perform Network Address Translation.
17. Should log different type of events viz. Traffic
allowed, denied etc. in Syslog format. Filters
should allow viewing of different events based on
IP address, network numbers, connection types,
date & time etc.
18. Should have facility to query the logs and display
the appropriate results.
Intrusion Prevention System Specifications –
Intranet Traffic
1.
General Specifications as mentioned above
2.
Zero day threat / attack prevention
3.
External and Internal URL Filtering support
4.
Appliance based / modular type to meet min 4
Gbps throughput
5.
Deep Packet Inspection Engine for packets that
are having obfuscated pattern, and reporting
6.
Should have provision for different action per
Volume-I – Techno-Funcational Requirements
Page 352 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
segment and per policy
7.
Should have comprehensive Attack database with
minimum 6000 OEM vulnerability signatures and
SI need to upgrade new signatures to protect
from new threats as and when required till
completion of CCTNS project.
8.
No of VLANs minimum 1024.
9.
Custom Threat Signatures any number to support
entire project duration as per APeCOPS needs.
10. Should provide Protocol Anomaly detection and
prevention support
11. Should provide comprehensive Denial-of-service
(DoS), DDOS mitigation either by firewall or IPS.
12. Should stop Worms, viruses, malwares, flowing
through network in real time
13. Should provide Remote-procedure call (RPC)
attack detection and prevention
14. Should monitor and block IP fragmentation
attacks.
15. Should monitor and block Internet Control
Message Protocol (ICMP) attacks, HTTP Page
flood Attacks.
16. Should monitor and block Simple Message
Transfer Protocol (SMTP), Internet Message
Access Protocol (IMAP), or Post Office Protocol
(POP) attacks.
17. Should monitor and block File Transfer Protocol
(FTP), Secure Shell Protocol (SSH), Telnet, and
rlogin attacks
18. Should have TCP application protection,
19. Should have provision to install IPS system in
different architecture (In-line transparent,
Sensors + manager, etc.)
20. Actions from IPS on detection of threats: Packet
drops, Drop Connection, TCP Resets, Close client
or server, close connection, IP Action.
21. Should send a complete capture of the filtered
packet along with the attack event report to
management station that can be used as proof of
attack
22. Should scan at least HTTP, SMTP, POP3,
Volume-I – Techno-Funcational Requirements
Page 353 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
FTP,TCP/IP, ICMP, IMAP, UDP, SNMP, DNS,
NetBIOS traffic (sending & receiving) in real time
and protect against attacks, viruses, all kind of
worms, Trojans, malware and other malicious
code.
23. Should have facility to drop the malicious traffic
or attack sessions using reset packets.
24. Action on detection of threats: Packet drops,
Drop Connection, Close client or server, close
connection, IP Action.
25. Reconnaissance, Backdoor attacks detection and
mitigation support
26. Should be able to scan encrypted traffic for virus
detection and removal
27. IPS system should have MPLS and 802.1 Q
tagged VLAN environment. IPS system should be
capable to scan VLAN tagged frames bidirectionally for malicious content.
28. Should support anti-spam features
SSL VPN Solution Specifications for Intranet
Common Specifications mentioned above
1.
Should have SSL Solution throughput at least 2
Gbps or higher to meet 5000 SSL tunnels
initiated by various Police Offices. Bidder should
provide the solution to meet the specifications
mentioned below.
2.
Should have on ground ability to handle AES 256
+ SHA-1 based 5000 SSL VPN tunnels. (or)
Should have on ground ability to handle 3DES +
SHA -1 based 5000 SSL VPN tunnels.
3.
Bidder can propose the solution is as part of
Unified solution / Appliance based solution.
4.
It should be well integrated with Firewall, IPS,
Antispam, Server Load Balancer.
5.
Should have 4 x 10/100/1000 Ports.
6.
Should support off load of SSL tunnels.
7.
Solution should provide service for both Intranet
Volume-I – Techno-Funcational Requirements
Page 354 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
and Internet based tunnels.
8.
If solution is module based, It should be hot
swappable.
9.
Bidder is responsible for providing user side
software if required.
10. 256 Key Pairs or higher to cater 5000 tunnels
11. 256 certificates or higher to cater 5000 tunnels
12. Hash Algorithm: Message Digest 5, Security Hash
Algorithm -1
13. Should work on grounds with Handshaking
Protocols viz. SSL 3.0,TLS 1.0,SSL 2.0,Session
Reuse, Session Negotiation.
14. Should have on ground ability for: encryption
algorithms Viz DES,AES , 3 DES,RSA
15. Net work Address Translation by means of Client
NAT, Server NAT, PAT
16. Solution should not tightly coupled with any other
equipment supplied by the OEM for this project.
It should work seamlessly with any other security
device from any other OEM.
17. Bidder can propose any external server for load
balancing if required. Main solution can forward
either SSL 3.0 or SSL 2.0 connections to load
balancing server.
18. VRRP based redundancy for main appliance and
external server which is meant for load balancing
( if bidder proposed)
19. Keys should be stored in internally (preferably in
NVRAM.)
Volume-I – Techno-Funcational Requirements
Page 355 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
20. Warning Messages to users on: “Certificate
expiry”, “not secured connection”, ‘security
connection failed “.
21. Solution should allow configuring and seamless
integrity for external RADIUS based AAA Servers
and Single Sign On servers.
22. URL Rewrite
23. Should support PKI Infrastructure
 Auto enrolment of Server Certificates
 RSA Key Pair Generation
 Server Certificate Enrollment
 Server Key Certificate import & Export
 Key and Certificate renewal
24. SSL
solution
should
have
the
capability
to
provide end point security and integrity check for
OS, AV and other non-compliance.
Volume-I – Techno-Funcational Requirements
Page 356 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
UTM for Internet at DC and DR site – 1 Nos each
Specification Details1.
The proposed Security system can be modular
chassis solution. Bidder should propose the solution
to meet following specifications.
2.
The proposed solution should have no single point of
failure.
3.
Turning on IPS should not degrade firewall, SSL VPN
performance
4.
Zero day threat / attack prevention
5.
Bidder should quote the price inclusive of software
requirements at each user side if any, taking into the
account.
6.
Should support multiple Network Interface Cards for
creating at least 4 segments.
7.
Min 2 no 10/100/1000 ports
8.
No of VLANs minimum 1024.
9.
IPV6 Ability
Compliance
Yes/No
10. Power Supply with Redundancy (N+1) 230V-50hz
11. Should provide stateful inspection.
12. Should have deep packet inspection ability
13. Web Based management
14. Notification: Email, SySlog, SNMP Traps
15. Secured Data between management PC/Console to
Equipment
16. Should have Third Party Solution Integration Ability
17. Dashboard View with Statistics, Threats.
18. Max users: Should have no restriction on number of
users.
19. Should support SSH, Telnet, HTTPS, HTTP
Volume-I – Techno-Funcational Requirements
Page 357 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
20. Should have SNMP v1/v2C/ v3.
21. Should support customized Reports
22. Notication: Email, SNMP Trap, SYSLOG
23. Access & Restriction: Through ACL
24. Should have EAL certification
Firewall
25. Latest OSPF, RIP V 2.0 Routing aware.
26. Should have provision for automatic and real time
signatures / definitions/patches update from Internet
27. Should support min 150 SSL VPN tunnels with SSL
off loading feature.
28. Should have Firewall Throughput of at least 2 Gbps
29. Should have IPS throughput of at least 2 Gbps
30. Should support to provide min 100,000 concurrent
sessions
31. Should support New Sessions per second Min 5,000
32. Should perform Prevention of Denial-of-Service
Attacks, DDOS Attacks, SYNFLOOD attacks.
33. SYN Cookie Protection
34. TCP Reassembly for fragmented packet protection
35. Bruteforce attack mitigation
36. Malformed Packet protection
37. Should filter packets based on protocol, source &
destination address, source & destination ports,
interface of the firewall that the packet entered
38. Should have ability for: protection of common
internet applications like mail, DNS, AAA, etc. and
Volume-I – Techno-Funcational Requirements
Page 358 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
should prevent IP Spoofing.
39. Should be able to filter malicious Java Applets,
ActiveX and other application layer packet anomalies
etc.
40. Should perform Network Address Translation.
41. Should log different type of events viz. Traffic
allowed, denied etc. in Syslog format. Filters should
allow viewing of different events based on IP
address, network numbers, connection types, date &
time etc.
42. Should have facility to query the logs and display the
appropriate results.
Intrusion Prevention System Specifications
43. Should have URL Filtering support
44. Deep Packet Inspection Engine for packets that are
having obfuscated pattern, and reporting
45. Should support global correlation threat defense
system
46. Should have provision for different action per
segment and per policy
47. Should have comprehensive Attack database with
minimum 6000 OEM attack signatures and SI need
to upgrade new signatures to protect from new
threats as and when required till completion of
CCTNS project.
48. Custom Threat Signatures any number to support
entire project duration as per APeCOPS needs.
49. Should provide Protocol Anomaly detection and
prevention support
50. Should have built in Antispam Capabilities. Should
support blocking ability for spear phishing, Zombie,
hard to detect low volume short lived attacks,
Nigerian 419 spam mails.
51. Should have content filtering capabilities.
52. Should provide comprehensive Denial-of-service
Volume-I – Techno-Funcational Requirements
Page 359 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
(DoS), DDOS mitigation either by firewall or IPS.
53. Should provide Remote-procedure call (RPC) attack
detection and prevention
54. Should monitor and block IP fragmentation attacks.
55. Should monitor and block Internet Control Message
Protocol (ICMP) attacks, HTTP Page flood Attacks.
56. Should monitor and block Simple Message Transfer
Protocol (SMTP), Internet Message Access Protocol
(IMAP), or Post Office Protocol (POP) attacks.
57. Should monitor and block File Transfer Protocol
(FTP), Secure Shell Protocol (SSH), Telnet, and
rlogin attacks,
58. Should have TCP application protection,
59. Actions from IPS on detection of threats: Packet
drops, Drop Connection, TCP Resets, Close client or
server, close connection, IP Action.
60. Should support sending a complete capture of the
filtered packet along with the attack event report to
management station that can be used as proof of
attack
61. Should scan at least HTTP, SMTP, POP3, FTP, TCP/IP,
ICMP, IMAP, UDP, SNMP, DNS, NetBIOS traffic
(sending & receiving) in real time and protect against
attacks, viruses, all kind of worms, Trojans, malware
and other malicious code.
62. Reconnaissance, Backdoor attacks detection and
mitigation support
63. Should be able to scan encrypted traffic for virus
detection and removal
64. IPS system should have MPLS and 802.1 Q tagged
VLAN environment. IPS system should be capable to
scan VLAN tagged frames bi-directionally for
malicious content
Volume-I – Techno-Funcational Requirements
Page 360 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
UPS 2 KVA online
Item
ISO 9001:2008 Certified
Compliance Yes/No
( Certificate should be on Manufacturing
and Quality control domains)
Technology
IGBT based PWM Technology
Microprocessor controlled Digital Design
Double Conversion True On-line UPS
Overall Inversion
Efficiency
>= 85%
Inherent Protection
should be provided for over loading, low
battery, over temperature, short circuits,
over and under input voltage.
Input Voltage & Range
, Total Harmonic Distortion < 3%
160V to 270V at full load
110V to 270 at half load
Input Frequency Range
47 to 53 Hz
Input Phase
Single Phase with ground
Input Power Factor
correction
>= 90%
Output Voltage
Phase –Neutral -220VAC-230VAC ,
Neutral –Ground < 1V, Phase to Ground –
220 / 230 VAC
Frequency
50 Hz +/- 0.1%
Wave Form
Full Sine wave
Crest Factor
3:1
Power Factor
0.8 or better
Battery Type
Sealed Maintenance Free (SMF) VRLA type
batteries with three years warranty.
SNMP Monitoring
SNMP interface card for UPS monitoring by
EMS
Certifications
For Safety & EMC as per international
standards
Battery Backup
120 Min backup on full load. Battery capacity
accordingly sized by the SI. Battery
manufacturer should have ISO 9000:2008 in
battery MFG domain Quality Control domain
preferably Exide / Panasonic / Luminous /
Amaraja / Yuasa
Indications
Audible: Inverter Mode, , Low Battery, Low
Input and Any fault condition
Visual: Input & Out Put Voltage, Load
Volume-I – Techno-Funcational Requirements
Page 361 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Current, Battery Voltage
Environmental
Requirements
Should sustain with external temperature
maximum upto 40 Deg Centigrade and for
Relative Humidity of 90%
Power Outlets
15A Socket – Min 2 Nos, 5A Socket- Min 2
Nos With Min 2.0 Meter Power cable.
UPS 1 KVA online at PHQ
Item
ISO 9001:2008 Certified in
Manufacturing and Quality Control
Domains
Technology
IGBT based PWM Technology
Compliance Yes/No
Microprocessor controlled Digital Design
Overall Inversion
Efficiency
> 85%
Inherent Protection
should be provided for over loading,
low battery, over temperature, short
circuits, over and under input voltage.
Input Voltage &
Range
170V -270V
Input Frequency
Range
47 to 53 Hz
Input Phase
Single Phase with ground
Out put Voltage
230VAC +/- 2% , Neutral to Ground –
1V, Neutral to Phase – 230 +/- 1%
Frequency
50 Hz +/- 0.1%
Description
Power Factor
0.8 or better
Battery Backup
120 Minutes
Battery Type
Internal, VRLA (SMF) Type should be
ISO9001:2008 certified manufacturer.
Certification should be in Manufacturing /
Quality Control area.
Outlets
5A Sockets (ISI/ISO 9000) – 3Nos.
Operating
Temperature
0 to 50 Deg.C
Indications
Audible: Inverter Mode, Main Power Off,
Low Battery, Low Input.
Volume-I – Techno-Funcational Requirements
Page 362 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Visual: Input & Out Put Voltage
5KVA - DG Set Specifications (with canopy)
Item
Manufacturer should have ISO 9001:2008
certification in Quality Control &
Manufacturing, Design areas.
Phase
Single
Output
230V +/- 0.5% on 100% load; Power Factor =
0.8
Compliance Yes/No
50 HZ+/- 0.5Hz on 100% load
Cooling Type
Air Cooling
Engine Capacity
Seven (7) Horse Power or higher.
Start
Both Hand start & Electric Start. Electric Start
is preferable.
Engine Type
Single Cylinder, 4 Stroke in accordance with IS
10002-1981 with latest amendments.
Fuel Capacity
DG set should be able to provide at least 10
Hrs backup at full fuel tank capacity
10% Additional load
At least 60 Minutes
withstanding
Battery
12V battery built in battery charging circuit.
Charging unit should have fast charging ability
and able to work as per electric power supply
in rural areas/ or 100V to 270V
Indications:
Output Voltage, Load Current, Output
Frequency, Fuel Alert, Speed of the Genset,
Running Hour Meter
Speed Governor
Electronic / Electro Mechanical
Auto Trip
Over speed, Over Voltage, Over load Current,
Low Oil Pressure.
Speed
3000 RPM at full load
Auto Trip
Over Voltage, Over Load Current, Low
Pressure Fuel
Noise & Emission
Levels at Full Load
Accousting Noise - Less than 59db(A) –
Should be Silent. Emission Norms as per
Central Pollution Control Board of India, US &
Euro Tier I & II Norms, As per ISO 14001
Emission management standards.
Volume-I – Techno-Funcational Requirements
Page 363 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
LAN Aggregate Switch at PHQ – 1 Nos
Specification Details
Compliance
Yes/No
1.
Manageable switch with 24 nos. of
10/100/1000 Base-TX ports. Out of 24 ports 4
nos should be combo ports.
2.
Non blocking architecture with Back Plane
capacity of 48 Gbps
3. Should support min 12K MAC address.
4. Should support static IP Routing.
5. Should support IPV6 protocol
6. The switch must support Port Mirroring, Port
Trunking and 802.3ad LACP Link Aggregation
port trunks
7. Support IEEE 802.3x flow control for full-duplex
mode ports.
8. Should Support 802.1D, 802.1S
9. It should be possible to configure STP on a per
VLAN basis.
10. Support port security
11. Support 802.1x (Port based network access
control) as and when required.
12. Should support Traffic shaping and policing
13. Support 802.1x port-based and MAC-based
access control and authentication. The aging
feature should remove the MAC address from
the switch after a specific timeframe to allow
another device to connect to the same port.
14. MAC Address security/MAC Address Notification
support which allows for notification of new
users added or removed.
15. Support 802.1Q Tagged VLAN and port based
16. The switch must support dynamic VLAN
Registration
17. Dynamic Trunking Protocol or equivalent
18. Should support min 128 VLANs
19. Should support SNMP V1 / V2c / V3
20. Switch should have support for :traffic
segmentation
21. Traffic classification should be based on userdefinable application types: TOS, DSCP, Port
based, Mac address, IP address, TCP/UDP port
number
22. Should support management facility via USB or
web interface or CLI
23. Should support Telnet, FTP, TFTP
24. Should support notifications for network errors,
alarm thresholds etc
25. Should have IPV6
Volume-I – Techno-Funcational Requirements
Page 364 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Access Switches (All offices + 4 Nos in PHQ)
Specification Details
Compliance
Yes/No
1.
Manageable switch with 16 nos. of
10/100/1000 Base-TX ports.
2.
Non blocking architecture of 32 Gbps
bandwidth
3. Should support min 8K MAC address.
4. Should support static IP Routing
5. Should support IPV6 protocol
6. The switch must support Port Mirroring, Port
Trunking and 802.3ad LACP Link Aggregation
port trunks
7. Support IEEE 802.3x flow control for full-duplex
mode ports.
8. Should Support 802.1D, 802.1S
9. It should be possible to configure STP on a per
VLAN basis.
10. Support port security
11. Support 802.1x (Port based network access
control) as and when required.
12. Should support Traffic shaping and policing
13. Support 802.1x port-based and MAC-based
access control and authentication. The aging
feature should remove the MAC address from
the switch after a specific timeframe to allow
another device to connect to the same port.
14. MAC Address security / MAC Address
Notification support which allows for notification
of new users added or removed.
15. Support 802.1Q Tagged VLAN and port based,
GVRP and VTP support.
16. The switch must support dynamic VLAN
Registration
17. Dynamic Trunking Protocol or equivalent
18. Should support min 128 VLANs
19. Should support SNMP V1 / V2c / V3
20. Switch should have support for traffic
segmentation
21. Traffic classification should be based on userdefinable application types: TOS, DSCP, Port
based, Mac address, IP address, TCP/UDP port
number
22. Should support management facility via USB or
web interface or CLI
23. Should support Telnet, FTP, TFTP, SSH
24. Should support notifications for network errors,
alarm thresholds etc
25. Should have IPV6
26. Should support end point security
Volume-I – Techno-Funcational Requirements
Page 365 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Database Servers (Rack Mountable)
Specification Details

Compliance
Yes/No
Minimum 4x hex-core processor with 2.0 GHz or
above with 1066Mhz FSB / 2000 MT /s with min
18 MB L3 cache per processor

Rack Mountable server

Processor should be latest series/generation for
the server model being quoted

OS support: Microsoft® Windows Server
2003 / 2008, Enterprise Edition / Red Hat®
Enterprise Linux 5 & 4 AP / SUSE® Linux
Enterprise Server 9 / Solaris for x86

Memory: Min. 64 GB scalable up to 384 GB or
higher

RAID controller with RAID 0/1/5 with 512 MB
cache

HDD hot pluggable: 4 x 300GB, 2.5 10 K / 15K
RPM HDD or more

Disk bays: Support for min 8 small form
factor hot plug SAS / SCSI hard drives in disk
drive carriers

At least 4 x 10/100/1000 Mbps Ethernet ports
or more.

2 x 4 Gbps Fiber Channel Ports

Ports Rear: Two USB ports (Ver 2.0); RJ-45
Ethernet, keyboard and mouse, Front port: One
USB (Ver 2.0)

Graphics controller: SVGA / PCI bus / ATI®
ES 1000 / min 16MB SDRAM std/max /
1280x1024 at 16M colors

Optical / diskette: 8X / 24X slim-line DVD
ROM drive shared across chassis

Power supplies: Hot pluggable/hot swappable
redundant AC power supply

Management feature to identify failed
components even when server is switched off.
Volume-I – Techno-Funcational Requirements
Page 366 of 427
Crime & Criminal Tracking Network and Systems Project

AP Police
Should be able to manage systems through a
web-browser.

Windows 7 and Linux Certification, UL, FCC,
Should be in the in the list of top 5 server
brands as per IDC report published for India
during year 2010.
WAN ROUTER For DC – 1No Item
Specifications
Modularity
Power supply &
Redundancy of
entire solution
Modular chassis with redundant switching engine
Power supply 230 V AC
Hot Redundancy Power Supply Unit: N+1
WAN Interface
LAN Interface
Future Expansion
Router performance
Memory
Security
Encryption
Access Control
Access,
Authentication
Accounting
Routing Protocols
& High Availability
Compliance
Yes/No
Should have minimum 6 integrated 10/100/1000
Routed Ethernet ports with 3 SFP ports for WAN
/ LAN Connectivity
Min 2 x 10/100/1000 MBPS Fast Ethernet, 2 x 1
Gb Should work on Copper and dual mode Fiber
Min 1- Vacant slot for WAN & LAN Network
Modules for scalability
Should have min WAN switching performance of
min 240 Kpps
1 x Console port, 1 x External USB 2.0 High
speed Port
1 x Auxiliary port
DDR 2 ECC DRAM - Minimum – 512 MB expandable up to 2 GB
Inbuilt / Flash Memory - 256MB, upgradeable to
2 GB or more
GRE and IP Sec /SSL 3DES/AES VPN for
configuration of VPN tunnel min 50
IP Sec based on 3DES/AES
NAT, PAT
Multilevel
Controlled SNMP Access using ACL on router to
ensure SNMP access only to identified NMS/EMS
Controlled SNMP access through the use of SNMP
with MD5 authentication.
Multiple Privilege Levels for managing &
monitoring
should have ability for RMON 1 & 2 groups as
and when required
Should have ability for Remote Authentication
User Service (RADIUS) and AAA
PPP CHAP ability. PAP (optional)
Firewall protection along with VLAN
Static IP Routing, latest versions of OSPF, RIP
BGP, VRRP, IS-IS, & IPV6 and backward
operational capabilities with older versions of
above
said
routing
protocols.
Backward
Volume-I – Techno-Funcational Requirements
Page 367 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
compatibility with older versions of above said
protocols.
WAN Protocols &
MPLS
Others
Certification
Management
Monitoring
QOS
Accessories
Route redistribution between any of the above
protocols
PPP, Multi-link PPP,HDLC or its equivalent, MPLS
based Traffic Engineering,VPN & QoS,
IPv4 and IPv6 ready
IP Accounting
Packet & Byte Counts
Start & End Time Stamp
Type of service, TCP Flags & Protocol
Source & Destination IP addresses
Source & Destination TCP/UDP ports
Should have EAL certification
Accessibility using Telnet, SSH, Console access.
Easier Software upgrades through network, using
FTP,TFTP, etc.
SNMPv1, v2c,v3
Configuration management through CLI.
Event and system history logging functions
should be available.
support for Syslog Server required
QoS, FIFO, PQ, CQ, WFQ, RED, WRED, DSCP,
IP Precedence, RSVP
All necessary power cords, adapters, data cables,
connectors, CDs, manuals, brackets accessories,
wire managers, etc. should be provided
Internet router at DC & WAN Router at DR (Total 2 Nos)
S. No
Modularity
Power supply &
Redundancy of
entire solution
WAN Interface
Specifications
Hardware Architecture: Router should be
mountable on Rack.
Modular chassis
Power supply 230 V AC
Hot Redundancy Power Supply Unit – 1 No
Should have minimum 4 integrated
10/100/1000 Routed Ethernet ports with 2 SFP
ports for WAN / LAN Connectivity
LAN Interface
LAN Interface: 2 x 10/100/1000 Mbps Fast
Ethernet. Port should support both Copper and
Ethernet
Future Expansion
One Vacant slot for WAN Network Modules for
future scalability.
Router performance
Compliance
Yes/No
Should have WAN switching performance of min
80 kpps
1 x Console port, 1 x External USB 2.0 High
speed Port
Volume-I – Techno-Funcational Requirements
Page 368 of 427
Crime & Criminal Tracking Network and Systems Project
Memory
Security
Encryption
Public to Private
networks, vice-versa
Access Control
Access,
Authentication,
Accounting
Certification
Routing Protocols
WAN Protocols
Management
Upgradation &
Maintenance
Monitoring
Reporting
Qos
Accessories
AP Police
1 x Auxiliary port
DDR 2 ECC DRAM - Minimum – 256 MB expandable up to 1 GB
Inbuilt / Flash Memory – Min 256MB,
upgradeable to 1 GB or more
GRE and IP Sec/SSL 3DES/AES VPN for
configuration of VPN tunnels of 50.
IP Sec 3DES/AES
NAT, PAT
- Multilevel
Controlled SNMP Access using ACL on router to
ensure SNMP access only to identified NMS/EMS
Controlled SNMP access through the use of
SNMP with MD5 authentication.
Multiple Privilege Levels for managing &
monitoring
Should have ability for RMON 1 & 2 groups as
and when required
Support for Remote Authentication User Service
(RADIUS) and AAA
PPP CHAP ability. PAP (optional)
Firewall protection along with VLAN
Should have EAL certification
New versions of RIP, OSPF, BGP, IS-IS. VRRP /
or IEEE based High viability / Redundancy
Protocol. Backward operational capability for
above said protocols.
Route redistribution between any of the above
protocols
PPP, Multi-link PPP, HDLC or its equivalent, MPLS
based Traffic Engineering , VPN & QoS
IPv4 and IPv6 ready
IP Accounting
Packet & Byte Counts
Start & End Time Stamp
Input & Output interface ports.
Type of service, TCP Flags & Protocol
Source & Destination IP addresses
Source & Destination TCP/UDP ports
Accessibility using Telnet, SSH, Console access.
Easier Software upgrades through network,
using FTP,TFTP, etc.
SNMPv1, snmpv2/v3
Configuration management through CLI.
Event and system history logging functions
should be available.
Support for Syslog Server required
QoS, FIFO, PQ, CQ, WFQ, RED, WRED, DSCP,
IP Precedence, RTS, RSVP or equivalent
All necessary power cords, adapters, data
cables, connectors, CDs, manuals, brackets
accessories, wire managers, etc. should be
provided
Volume-I – Techno-Funcational Requirements
Page 369 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
42U Rack
42U racks should be used in the Data Centre for hosting the department applications
of Police department of AP Police. All the racks should be mounted on the floor with
castor wheels with brakes (set of 4 per rack).
S.No
1
Specification Details
Compliance Yes/No
Floor Standing Rack 42U (600 X 1000). SI should
decide depth of the rack depending on depth of the
equipments which are going to be mounted on it.
And Breadth of the rack should allow rack get
closed and locked after connecting electrical /
fiber/Ethernet cables etc.,
2
Mounting accessories for required servers /
equipment
3
Cable Manager Horizontal - 4 No.
4
Cable Manager Vertical 42 U – 2 Front & 2 Rear
5
4 Fans with Fan tray and Safety Grill
6
Power Distribution Box 6 (5 & 15 Amp) Socket
Horizontal with surge protection -1 No.
7
Power Distribution Box (5 & 15 Amp) Twelve Socket
Vertical with surge protection - 2 No.
8
Copper Earthing Strip
9
Anti rodent doors with lock and key
10
Aluminum frame with min 63% perforations
Wall Mounted Network Rack- 9U – All PS +5 Nos (PHQ) for Access Switches
Wall mounted rack is required for structured cabling. Wall mounted rack should be
supplied asper below specifications and follows industry standards. System Integrator has
to supply, install and commission wall mounted network rack (9U) and make sure its
quality with all its prerequisites accessories.
S.No. Specifications 1 9U Height Compliance Yes/No 2 Minimum Powder quoted steel Body with front door of glass. 3 Completely covered & have security locks. Volume-I – Techno-Funcational Requirements
Page 370 of 427
Crime & Criminal Tracking Network and Systems Project
4 AP Police
Proper ventilated with One Fan, One Cable Manager, Power Distribution Unit of 3 No. (15 and 5 Amp) Sockets with surge protection, Mounting Accessories 5 Fitted with Copper Strip for earthing the equipments Cat- 6 Patch Panel
Scope of Patch panel is to get structured cabling as per industry standards and distribution of
data Bandwidth. System Integrator must ensure that patch panel is properly mounted in racks
with necessary impacting of data cables.
Item Type Specification Details Compliance Yes/No 24 or 12 port or as required patch panel as per requirement, Unshielded Twisted Pair, Category 6, ANSI/TIA/EIA 568‐ B.2.1 Information Outlet Cat 6 (Single Port wall mounted)
Scope of IO cat 6 is to get better connectivity to computers and maximum utilization
of bandwidth as per industry standards.
System Integrator has to install and commission information outlet (cat 6) to provide
network connectivity to the systems / Devices. System Integrator must make sure
its quality and proper functioning
Type Type Specification Details Compliance Yes/No 1‐port, Shuttered, White, with surface box for surface mount applications, Category 6,TIA/EIA 568‐b Category Material ABS/Polycarbonate No of Ports One Protection Shutters Identifications To be supplied with label for port identification Cat - 6 Cable with cable laying in PVC conduit
The cabling material shall be supplied, laid tested and commissioned in accordance
with specifications and site requirements by SI.
System Integrator must make sure that all the cabling shall run through PVC conduit /
Casing Capping of suitable size of ISI standard. Separate PVC conduits or Casing
Capping shall be used for electrical and data cabling
Volume-I – Techno-Funcational Requirements
Page 371 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Laying of Cables- SI must make sure that Cables shall be laid by skilled and
experienced workmen using adequate equipments to minimize stretching of the cable.
All terminations should be carried out according to the manufacturer‘s instructions and
guidelines and standards of generic cabling systems. When terminating outlets, care
must be taken to avoid damaging the copper cores when stripping back the outer
sheathing.
Testing and Documentation: SI must make sure that Testing of each node should be
done as per manufacturer standards and the final report should be submitted.
UTP COMPONENTS: SI must make sure that the system should Meet or exceed
TIA/EIA 568 B-2 specifications of Category-6 as a system.
Type Specification Detials Compliance Yes/No Type Electric Conductor Unshielded Twisted Pair, Category 6, ANSI/TIA/EIA 568‐B.2.1 24 AWG solid bare copper Patch Cord ( 1 & 3 Meter)
Scope of 1 meter and 3 Meter Patch cord is to get connectivity between IO to
desktop/Printers/Devices/intra devices. System Integrator has to provide proper connectivity via
Cat-6 Patch Cord and must make sure it will function without any interruption.
Type Specification Details Conductor Cable Type 24 AWG 7 / 32, stranded copper UTP CAT 6 ANSI/TIA/EIA 568‐B.2.1 Compliance Yes/No Antivirus Software for Server and Desktop
Item Feature Requirements Compliance (Y/N) Unified protection ‐ from viruses, spyware, and other current integrated through one client agent Simplified administration ‐ through central management to protect the infrastructure with greater efficiency Visibility and control ‐ through insightful, prioritized security reports and a summary dashboard view, which enable administrator for visibility and control over malware threats Infrastructure Integration Capabilities 1. All Data must be stored Centrally in proposed Database Server and Reporting Should be provided Malware Filtering Capabilities 1. Should support Integrated anti‐virus/anti‐spyware agent delivering real‐ time protection 2. Should support Static analysis and code emulation for addressing threats 3. Should support Event Flood Protection Volume-I – Techno-Funcational Requirements
Page 372 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
4. Should support Integrated and Single foot printed State Assessment Scans to detect Vulnerabilities 5. Should support In‐depth scanning of unknown malware by Dynamic Translation Manageability 1. The Solution Should support Centralized Monitoring of the integrated anti‐ malware engine, security state assessment technologies and policies alerts, and reports 2. Should support in‐built Reporting for Below Items : a. Deployment Status: Number of machines up to date or not up to date with the latest signatures b. Top issues and issue history: Information about the top issues in their environment categorized by type along with the history of issues over time c. Top Threats and threat history: List of top threats, their severity and number of machines impacted. Should provide info on current status and trends d. Top vulnerabilities and vulnerability history: Through security state assessment checks, admin should be able to see the top vulnerabilities as well as history of vulnerabilities over time. The admin should also be alert to measure the security risk profile based on security best practices e. Top alerts and alert history: Should support Information about the key alerts impacting their environment (with the ability to drill down into more information), along with the history of alerts over time 3. It should be capable of providing customized alerts based on incidents and assets Volume-I – Techno-Funcational Requirements
Page 373 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Fingerprint Reader Type 1 TYPE
DETAILS
Sensor Type
Prism Architecture
Resolutions
Optoelectronic
Single Prism
500 ppi or higher
Dynamic Range
Image Area
Operating
Temperature Range
Humidity
Time for scanning
Fingerprints
Distortion Rate
Flat Fingerprint
capture
Certification
256 Grey Scale
Min 46mm x 46mm
0 to 55 Degree Centigrade
Operating System
Requirement
Interface
Light Rejection
Image Quality
Automatic
Fingerprint capture
Calibration
Quality Check
Automatic change
to the next finger
Rolled capture
Compliance
Dry skin capture
Compliance
(Yes / No)
10-90% non condensing, splash resistance
0.01 sec
0.1%
Dual flat fingerprint capture.
FBI / Appendix F Certified, FCC, UL, CE
Windows 7 / Windows XP / Vista / Linux
USB 2.0, USB Powered
Should have Ambient Light Rejection
Complies with FBI's IAFIS Image Quality
System should detect & capture fingers
automatically.
Factory calibrated and sealed with self test /
diagnostics at start-up
The system issues a message regarding the
quality of rolled and plain fingerprint images
prior to capturing next finger.
If the image quality is good, the system offers
to scan the next finger
Capability to allow the fingers to be rolled in a
left to right or right to left direction when
taking the rolled impressions
1.P.I.V, It should be FBI Certified.
2. Full Compliance with Wavelet Scalar
Quantization Grayscale Image Compression
Specification.
3. Full Compliance with ANSI Data format for
the interchange of Finger Print
4. Full Compliance with IAFIS Image Quality
specification
Enhanced mechanism to capture dry fingers
Volume-I – Techno-Funcational Requirements
Page 374 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Laser Printer
Type
Speed
Processor
Resolution
Duty Cycle
Memory
Interface
Network
Duplex
Paper Support
Compatibility
Details
Compliance Y /
N
28 PPM (A4) or higher
400 MHz or higher
Min. 1200 x 1200 dpi
Min. 50,000 page / month
64 MB or higher
USB 2.0 (High Speed) with USB Cable, Parallel,
RJ45
Yes
Duplex
A4
Windows XP/ Windows Vista/ Windows 7 /
Linux or OS as proposed by SI
Computer Table
S.No
Specification Details
1
Top: Size 910 x 610 mm made of 18 mm thick pre
laminated medium density fiber (MDF) board ISI Marked
(IS: 14587-1998). The top shall be firmly screwed on
25x25x1 mm square tube frame as shown in figure.
2
Upper side of laminated board shall be in natural teak
shade while the bottom side shall be white/cream shade.
3
Sliding key Board tray: A Sliding key Board tray shall be
made of 18mm pre laminated medium density fiber board
of size 725x450 mm. The gap between top and tray shall
be 100mm.
4
Key board tray shall slide smoothly on sliding channel duly
powder coated having nylon roller arrangement
5
Steel Structure: The rigid steel structure shall consist of
two nos. rectangular base tubes of size 50x25x1.25 mm
about 520 mm length placed along the width on vertical
tubes of size 25x25x1 mm shall be welded for fixing up of
side panels. A supporting frame of 25x25x1 mm square
tube shall be welded on the top of the tubes for the side
panels as shown for supporting the top of the table.
6
The base tube shall be provided with adjustable shoes 2
nos. on each side.
7
Painting: Complete frame of tubes shall be powder
coated.
Compliance
Yes/No
Volume-I – Techno-Funcational Requirements
Page 375 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Printer Table (L 610 X W 610 X H 660 mm)
S.No
1
2
3
4
5
6
7
8
9
10
11
12
13
Specification Details
Compliance Yes/No
Shelves : 3 no. made of 18mm thick pre
laminated Medium Density Fiber Board(MDF)
ISI marked (IS 14587 – 1998)
Top shelve size 610x610 mm for placing printing
unit.
Middle Shelve size 460x330 mm for placing feet
on stationary.
Bottom shelve size 460x380 mm for collecting
print out.
The top faces of the shelve shall be natural teak
wood shade.
The bottom faces shall be in plain white/cream
shades.
Structure: The structure shall be made from
square and rectangular steel tubes duly welded
finished and powder coated.
The horizontal tube 25x25x1 mm thick 330 m
long shall be welded over vertical tubes 25 mm
off the center width /depth wise.
Panels made of 18 mm pre laminated particle
board shall be screwed rigidly between vertical
tubes on both sides.
Two nos. bottom support tubes 50x25x1.25mm
thick shall also be provided with two nos. of
adjustment shoes.
A rectangular slot of size 455x25 mm shall be
provided on top shelve along with length for
feeding stationary as shown in figure. A slot shall
be covered with PVC insertion for safely of paper.
The ends of bottom and top shall be plugged with
PVC/ plastic caps.
Painting: Complete steel structure shall be
pretreated and powder coated with minimum
thickness of 60 microns coating.
Computer Chair with Hand Rests
S. No
Specification Details
1
Seat size shall be 430x430 mm on 10 mm. thick molded
comm. ply with 60 mm thick 40 density molded PU foam
2
Back rest size shall be 400x300 mm on 10 mm thick molded
comm. ply with 40 mm thick 32 density molded PU foam
covered with tapestry.
3
The height of back rest shall be 900x500 mm for top and
bottom edges respectively. The black rest shall be provided
with lifting arrangement on flat iron & helical spring.
4
Two nos. suitable PU handles shall be provided.
Volume-I – Techno-Funcational Requirements
Compliance
Yes/No
Page 376 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5
The base stand should be made up of 5 prongs duly pressed
welded together centrally with a pedestal bush with good
quality twin wheel castors. The stand and other metal parts
excluding central spindle shall be powder coated. Complete
steel structure shall be pretreated and powder coated with
minimum thickness of 60 microns coating
6
A central spindle of 25mm dia rod without threads shall be
provided with revolving arrangements. The adjustable
height of chair shall be from 530 to 570 mm.
7
A good quality tapestry cloth shall be provided on seat &
back in attractive color/ shade.
Note:
1.
System Integrator will be responsible for supply, install, testing,
integration,
successfully
commissioning
and
maintenance
of
equipments and associated software at locations.
2.
All necessary power cords, adapters, data cables, connectors, CDs,
manuals, brackets accessories, wire managers, etc. should be
provided by SI to meet requirement without any additional cost to
APeCOPS.
3.
All equipments must be IPv6 ready
4.
All offered networking products must be from same OEM for
compatibility
5.
Successful bidder will have to supply at least one set of manuals
for installation, acceptance testing, operation and maintenance in
hard as well as soft copy form at each location.
6.
SI shall be responsible for integration of entire solution to meet
requirements
7.
The bidder shall indicate the spares which it will stock at various
sites in AP State for the maintenance requirement to meet service
level parameters.
8.
List of the software/ drivers that shall be provided with media and
licenses.
Volume-I – Techno-Funcational Requirements
Page 377 of 427
Crime & Criminal Tracking Network and Systems Project
Annexure-16: Indicative
Receovery Center
BoM
for
AP Police
Data
Center
&
Disaster
E1.1
Data Center Server
S No
Qty
(q)
Component
Unit
1
Database for Enterprise eCOPS
2
2
Database for other applications
1
3
Application Server for Enterprise eCOPS
2
4
Application Server for Other Applications
1
5
Intranet Web Server
2
6
Internet Web Server
2
7
Directory & Access Server
2
8
EMS Server
As required
9
Backup Server
1
10
Antivirus Server
1
11
Reporting & warehousing Server
1
12
DMS Server
PCs for O&M, Firewall Policy, AV Gateway, EMS, Helpdesk
etc.
SMS Gateway Hardware & Software
Payment Gateway Hardware & Software
Email Gateway hardware and software
1
13
14
15
16
No No No No No No No No No No No As required
As required
As required
As required
E1.2
Data Center Storage Cost with SAN Switch
S No
Component
Qty
(q)
1
SAN Storage
1
2
SAN Switch
2
3
Tape Library
1
4
Tape Media
50
Unit
No No No No Volume-I – Techno-Funcational Requirements
Page 378 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
E1.3
Fiber Cabling and Network Items for Data Center
S No
Component
Qty
(q)
1
WAN Router
1
2
Internet Router
1
3
Core Switch L3 Gigabit 24 Port
LAN Switch L2 16 ports
4
5
Power switches
2
2 no's + As
required for
load
balancers
As
required
for clustering
6
Rack 42 U
2
7
Patch Panel
2
8
Information Outlet CAT 6
9
CAT 6 Cable ( 305 Metre Box)
2
Patch Cord 1 Metre CAT 6
50
11
Patch Cord 2 Metre CAT 6
50
12
RJ 45 Connectors
100
13
Firewall with IPS
2
14
Application Load Balancer
2
15
Laser Printer
1
16
Tool Kits including Crimping Tool, Punching Tool etc
1
No No No No No No No No No No No No No No 10
10
Unit
E2.1
DR Center Server Cost - One Each
S No
Component
1
Database and Reporting Server
2
Application Server for Enterprise eCOPS
3
Intranet Web Server
4
Internet Web Server
5
Directory & Access Server
Communication and Mail Server
6
7
Internet Router
Qty
(q)
Unit
Servers would be
provided by AP
Police and SI
would transport,
deploy
and
integrate
and
maintain
1
No No No No No No No Volume-I – Techno-Funcational Requirements
Page 379 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
E2.2
Disaster Recovery Center Storage Cost with SAN Switch
S No
Component
1
SAN Storage
2
SAN Switch
Qty
(q)
Unit
Storage & SAN switch would be
provided by AP Police and SI will
have to upgrade, install, integrate
and commission and maintain the
same.
No No E2.3
Fiber Cabling and Network Items for Disaster Recovery Center
S
No
Qty
(q)
Component
1
WAN Router
1
2
Core Switch L3 Gigabit 24 Port
1
3
Rack 42 U
1
4
Patch Panel
1
5
Information Outlet CAT 6
5
6
CAT 6 Cable ( 305 Metre Box)
1
7
Patch Cord 1 Metre CAT 6
25
8
Patch Cord 2 Metre CAT 6
25
9
RJ 45 Connectors
50
10
Firewall with IPS
1
11
Tool Kits including Crimping Tool, Punching Tool etc
Unit
No No No No No No No No No No E3
S
No
1
2
Software for Data Center and Disaster Recovery Site
Component
Data
Center
Software
(Server
OS,
Server
Management, Internet and Intranet Portal, MIS &
Reporting, Dashboard etc)
Application Software (Processor Based for unlimited
users)
Volume-I – Techno-Funcational Requirements
Qty
(q)
Unit
As required
As required
Page 380 of 427
Crime & Criminal Tracking Network and Systems Project
Database Software (Processor Based for unlimited
users)
Antivirus Software covering for Police Department
equipments considering the expansion of atleast 20 %
to 25% in near future
3
4
AP Police
As required
As required
5
Enterprise Management Software ( EMS) CALs licences
for integration with existing EMS at SDC for Police
Department equipments considering the expansion of
atleast 20% to 25% in near future
6
Document Management Software (DMS)
1
7
Backup software for Data Centre
1
8
Reporting & Data Warehousing
1
As required
E4 Outsourced Manpower for Data Center
S No
Component
1
Out Source Manpower for Data Center 2 No's x 3
Shifts for 03 years post successful Go Live of the
Project (216 Man months)
Qty
(q)
1
Unit
Job
F1
Data Digitization and Data Migration
S No
Component
Per Case file (IPC Crime only - 07 IIFs and other
related register for 10 years through out State (all
Police stations) from 1999 to 2009
Qty
(q)
Unit
1389615
Case
256176
128088
163668
71160
92508
Case
Case
Case
Case
Case
42,020
Case
Case files (from 1st Jan 2009 to till 26/03/2011)
1
Category 1 (6 IIFs to be digitized)
Category 2 (5 IIFs to be digitized)
Category 3 (3 IIFs to be digitized)
Category 4 (4 IIFs to be digitized)
Category 5 (6 IIFs to be digitized)
Rowdy Sheets / KD Sheets / Suspect Sheets etc
2
Cost of Data Cleansing and Migration of Data from
existing system to new system and testing of
Migrated Data
CCIS
CIPA DATA
Volume-I – Techno-Funcational Requirements
1300000
115476
Record
Record
Page 381 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
POLIS
eCOPS
CIS
100000
1453585
121547
Record
Record
Record
G1
Customization, Enhancement, Integration, Development of
Enterprise eCOPS
Component
Qty
(q)
Unit
1
Job
1
Job
System Study of existing applications, Configuration,
Customization
Development and incorporation of additional functionalities,
functionalities in CAS and other modules as desired by AP
Police
Integration with other legacy applications, CAS (center)
Integration with other external agencies
Integration with advanced applications
Support to 3rd party acceptance testing, audit and
certification
AMC of the developed Solution ( Enterprise eCOPS) as
above for 05 years post successful Go Live of the Project
OPTIONAL ITEMS
H
Procurement & Customization of Advanced Applications
H1.1
Procurement & Customization of Advanced Applications
Qty
(q)
Unit
1
Unit
1
Unit
GIS/GPS
1
Unit
Enterprise Management System (EMS) ( Hardware &
Software)
1
Unit
Component
HRMS & Payroll modules in ERP
Crime Analytics
Volume-I – Techno-Funcational Requirements
Page 382 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Note :1. The above list is an indicative and SI is required to study, understand
thoroughly the solution & existing infrastructure and quote the equipments,
software etc. with quantities meeting all the requirements of this RFP
2. The bidder should provide the justification for the quantities and
specifications of the equipments arrived within the framework of the overall
solution proposed by him.
3. Bidder should clearly specify quantities for each item as per the proposed
solution.
4. Bidder should specify if any other item that is required for successful
implementation of the proposed solution.
Volume-I – Techno-Funcational Requirements
Page 383 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-17: Functional Requirement Specifications (FRS)
1. AP State Citizen Portal (website)
S. No. 1.1.
1.2.
1.3.
1.4.
1.5.
1.6.
1.7.
1.8.
Functional Requirement
Compliance Should allow user (citizens) to access portal via the internet to register complaints online. Should allow users (citizens/petitioners) to search for their request on the basis of Service Request number or petitioner details. Should display petition/service request details and status on the screen based on the user search Should allow users to save the status as a PDF file and/or print the status Should allow the users to provide comments and feedback on online services System should allow the user 1. To download all applicable forms as e‐forms and submit the same System should provide the user to download forms for following services through the online portal 1. Complaint Registration 2. Tenant Verification 3. Servant Verification 4. Permission Request for Processions and Rallies 5. Application for Character Certificate Submit e‐form once the user has connectivity System should provide the user with an Online Help facility 1. Frequently Asked Questions on workflow of applications 2. User Manual on procedures to avail police services 3. Relevant police documents (library) 4. Address / contact nos. of police offices System should provide the user with the following Transaction Services through the online portal 1. Complaint Registration 2. Tenant Verification 3. Servant Verification 4. Permission Request for Processions and Rallies 5. Passport Verification Status 6. Arm License Verification Status 7. Application for Character Certificate System should provide the user with the following representative Information Services through the online portal 1. Missing Persons Listing (with Photographs) 2. Proclaimed Offenders Listing 3. Stolen/ Recovered Vehicles Listing 4. Unidentified Dead bodies (with photographs) Listing 5. Abandoned / Unclaimed/recovered Properties Listing 6. Most Wanted Criminals Listing (with photographs) Volume-I – Techno-Funcational Requirements
Page 384 of 427
Crime & Criminal Tracking Network and Systems Project
1.9.
1.10.
1.11.
1.12.
1.13.
1.14.
1.15.
1.16.
1.17.
1.18.
1.19.
1.20.
AP Police
System should allow the user to input the following details for complaint registration on the online portal (at least 2 should be mandatory) 1. Mobile Phone Number 2. Address 3. Identifications 3.1 Ration Card Number 3.2 Passport Number 3.3 Bank Account Number 3.4 Voter ID Card Number 3.5 PAN Number 3.6 Unique ID Number 3.7 Electricity Bill Number 3.8 Landline Telephone Number 3.9 Email ID System should allow the user to view the time taken to process the service request (to monitor service delivery time) (Technically: system should keep a log of the start time of the registration of the complaint / general service request till such time that the status of the application is closed; system should diaplay the user at the end of the service fulfillment, the total time taken to complete the service delivery) System should provide an acknowledgement to the complainant (once the application has been submitted online) through 1. Mobile Phone (SMS) 2. Email 3. On Screen System should generate a complaint reference number for retrieval of complaint status information (such as the use of CAPTCHA feature) 1. System should allow the user to select their relevant (as per jurisdiction) Police Station from a list (in case the PS is known) 2. System should forward the complaint to the relevant PS or appropriate authority based on address of the complainant (in case the PS is not known) System should allow the user to lodge an anonymous information (in case the user does not want to disclose personal details) 1. User should be able to select from 'Tip' System should be able to record the IP address of user System should allow the user to submit C‐form to register foreigners 1. Provide for notices to foreigners (leave India notices) 2. Alerts to Interpol 3. Overstay checks and alerts 4. Alerts to immigration database (interface once created) Should allow user (citizens) to view menu of services available Should allow automatic carbon copying of generated reports on services to stakeholders. This page on the site should carry warning to the user "User will be liable to be prosecuted for malicious complaint or content in accordance with the law in force" System should allow the user to give submit request for the following: 1. Copy of Inquest/ Panchanama Volume-I – Techno-Funcational Requirements
Page 385 of 427
Crime & Criminal Tracking Network and Systems Project
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
AP Police
Copy of First Information Report Copy of Post‐Mortem Report Copy of Charge Sheet Report on Missing of Passport Report on Missing of Cell Phone Report on Missing of Certificate/ Documents Report on Missing of Registration Certificate/Driving License etc. Licences/Permissions Permission for Barat /Processions Shifting Vehicle from AP to other States Police Clearance Certificate (Visa/passport etc) Cycle Stand (Vehicle Parking) Visa upto 1 year Visa upto 3 years Penal Fee (After expiry of VISA due date) Visa upto 5 years Verification of Character and Antecedents (Non‐Govt. Public Sector) per case Verification of Character and Antecedents (Corporate – Private) per case Hiring of Police Personnel Inspector/Reserve Inspector (Day) Inspector/Reserve Inspector (Night) S.I./R.S.I.(Day) S.I./R.S.I.(Night) ASI/ARSI (Day) ASI/ARSI (Night) Head Constable (Day) Head Constable (Night) Police Constable (Day) Police Constable (Night) Deployment of PSO (per HC per Month) Deployment of PSO (per PC per Month) Licenses / Permissions (Initial/Renewal) Category 1 (5 Star) (Initial) Category 1 (5 Star) (Renewal) Category 2 (3 Star) (Initial) Category 2 (3 Star) (Renewal) Category 3 (Ordinary) (Initial) Category 3 (Ordinary) (Renewal) Cyber Café (initial / renewal) Ganesh / kali Maata Pandal statue establishment Restaurant (Initial) Restaurant (Renewal) Tea / Paan Stalls (Initial) Tea / Paan Stalls (Renewal) One Band Type Loud Speaker (Per Day) Off Course Betting Centre (License) Off Course Betting Centre (Renewal) Hyderabad Race Club (Per day) Volume-I – Techno-Funcational Requirements
Page 386 of 427
Crime & Criminal Tracking Network and Systems Project
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
1.21.
1.22.
AP Police
Hyderabad Race Club (Application Form) Permission for Film/TV Shooting Permission for Show/Benefits Show Permission for religious festivals / jatras Permission for temp fireworks / cracker shops (retail) Permission for permanent fireworks / cracker shops (retail) Band Music & Dance in Hotels/Restaurants etc. (Per Annum for Fresh License) Band Music & Dance in Hotels/Restaurants etc. (Annual Renewal) Exhibition, Cultural Programmes, Fashion Show, Personality Contest (Application Fee) (Commercial) Exhibition, Cultural Programmes, Fashion Show, Personality Contest (Per Day) (Commercial) Exhibition, Cultural Programmes, Fashion Show, Personality Contest (Application Fee) (Non‐Commercial) Exhibition, Cultural Programmes, Fashion Show, Personality Contest (Per Day) (Non‐Commercial) Blasting Permission (15 Days) Blasting Permission (30 Days) Arms Licenses – Initial/Renewal Fee payment by Individual / Dealers M.L.Gun (Muzzle Loading Gun)(Initial) M.L.Gun (Muzzle Loading Gun) (Renewal ) B.L.Guns (Initial ) B.L. Guns (Renewal) .22 Riffle (Initial) .22 Riffle (Renewal) Revolver, Pistol, Riffle (Initial ) Revolver, Pistol, Riffle (Renewal ) Form VII: Journey License to carry single weapon Form XI: License to Repair, Test. Sell or Transfer (Initial) Form XI: License to Repair, Test, Sell or Transfer (Renewal) Form XII: License to sell transfer or test (Initial ) Form XII: License to sell transfer or test (Renewal) Form XIII: License to Sell transfer or test and keep for sale, transfer or test (Initial) Form XIII: License to Sell transfer or test and keep for sale, transfer or test (Renewal) Form XVI: Import License (For Single weapon) Form XVI: Import (For More than one weapon & Ammunition) Form XX: Transport License (For Single weapon) Form XX: Transport License (For more than one weapon & Ammunition) Providing of Escort for Cash transfer 85.
Case Status to the complainant, Missing/Un‐Identified Dead Bodies, Missing Vehicles, Tenders, and Crime Statistics etc. through the departmental website ‘apstatepolice.org’ System should allow user to pay for the service request through a payment gateway Volume-I – Techno-Funcational Requirements
Page 387 of 427
Crime & Criminal Tracking Network and Systems Project
1.23.
1.24.
1.25.
AP Police
System should provide checklist for all mandatory documents need to be submitted by the user to each service request System should allow the user to view crime prone area System should have separate userid / password block to access intranet portal via internet for Police Officials only. 2. Intranet Portal S .No. Functional Requirements Compliance 2.1.
Should allow Police Officers to access the portal via the Internet / Intranet 2.2.
Facility of Single Sign‐on and allowing the Police Officers to log in to the departmental modules / legacy applications through Portal 2.3.
2.4.
Should allow the officers to choose the language preference for the use of portal, i.e. portal shall support both Telugu and English interface for police officers. Should comply with Web 2.0 standards 2.5.
2.6.
2.7.
2.8.
2.9.
Should provide role based access to the various modules and sub modules / applications of the enterprise eCOPS, advance applications and shared services for the Police Officials. Should provide the Police Officials with the help module to assist them in using the Portal / enterprise eCOPS and other applications / modules Should provide the Police Officials with comprehensive Search capability to access any type of information which is desirable for e.g.) e‐learning course material, area specific information, crime & criminal information, etc. Should support multiple methods for integration, including REST, SOAP, RSS, and also proprietary API's. Should have Content creation tools 2.10.
Should have Content workflow management tools 2.11.
2.12.
Should have Workflow support for management of creation and publishing process with o Publishing stages o Complex business rule support o Balancing of tasks across a workgroup of users Should support In‐place editing of content 2.13.
Ability to manage content metadata via portal 2.14.
Mass import/export tools 2.15.
Content versioning support 2.16.
Access control tied to portal access control 2.17.
Integration with personalization engine to provide personalized content Volume-I – Techno-Funcational Requirements
Page 388 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
2.18.
Integration with search engine 2.19.
Should support industry wide operating systems. 2.20.
Should support industry wide web servers. 2.21.
Should support industry wide web browsers. 2.22.
Should support industry wide database management systems. 2.23.
Should support industry wide directory servers. 2.24.
2.25.
Should provide a mechanism for balancing the user and/or request load across several logical and/or physical servers Ability to scale vertically and ability to scale horizontally 2.26.
Provide a mechanism for fail‐over of logical and physical servers 2.27.
2.28.
2.29.
Should allow multiple user types to access a single URL and access a unique page view depending on the users role, group, organization or personal preferences Provide SSL support for HTTPS (web‐based front‐end) & LDAP (directory server) Provide front‐end protocol switching support (e.g. HTTP to HTTPS) 2.30.
2.31.
2.32.
2.33.
Support distributed caching of static content, such as style sheets, images and scripts, that can be served by an architectural component other than the portal, such as the web server Support security data caching, such as user attributes and group memberships Provide a mechanism for balancing the user and/or request load across several logical and/or physical servers Log of access from various IP addresses 2.34.
Visitor Counters of the website and web‐pages separate 2.35.
Should support collaborative tools such as chatting, forums, FAQs, polls etc. 2.36.
Provide a web‐based administration tool 2.37.
Ability to manage users and group memberships 2.38.
2.39.
2.40.
Ability to manage user/group access control to portal resources, such as pages and portlets Portal platform’s administration tool must support the ability to create/update/delete portal resources, such as pages and portlets Support the delegation of the administration of portions of the portal to users 2.41.
Should have a Policy based Administration Model where # Policy should be part of the programming model # Admin interface should have provision for setting system wide “policy sets” Volume-I – Techno-Funcational Requirements
Page 389 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
2.42.
2.43.
2.44.
2.45.
Ability to provide personalized content based on sophisticated business rules (rules engine) and user profiles Provide a recommendation engine that drives personalization by related users based on their profile and past behavior Provide integration between the personalization engine and a content management platform Provide integration between the personalization engine and the search engine 2.46.
Log personalization engine events and results 2.47.
Log recommendation engine events and results 2.48.
Provision for Administrators can apply “Personalization rules” to both portlets and portal pages i.e. Use of Business logic to provide “dynamic” experience. Example: Show HR Benefits Page during enrollment period 2.49.
Provision for Personalization rules dialog to be accessed in context 2.50.
Ability to search structured information repositories, such as databases For example details of passport verification requests, NOC (No Objection Certificates), NOC for purchase second hand vehicle, Lost Cell Phone Certificate, Arms License, Driving License etc., Complaints (including Non‐
Cognizable Criminal Incident, Missing Person, Un‐natural death, Unidentified Dead Body, Lost Property, Unclaimed/ Abandoned Property etc.) 2.51.
Ability to search unstructured information repositories, such as documents, images, audio and video 2.52.
Support free text searches 2.53.
Support structured searches driven by metadata 2.54.
Perform federated searches across multiple indexes 2.55.
2.56.
Search engine must provide preemptive access control of search results; content the user cannot access does not appear in the search results Support crawling of sites to build content indexes 2.57.
Ability to start/stop crawling manually 2.58.
Ability to schedule periodic crawling 2.59.
Support filtered crawling 2.60.
Support browsing of indexed content 2.61.
Support integration of search results with the personalization engine 2.62.
Support relevance‐based sorting of search results 2.63.
Ability to edit indexed content metadata Volume-I – Techno-Funcational Requirements
Page 390 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
2.64.
Provide out‐of‐the‐box portlets for searching and browsing 2.65.
2.66.
Administrative must be able to customize pages and portlets with their own settings Administrative must be able to customize the page layout 2.67.
Administrator must be able to create new private‐pages 2.68.
User must be able to change the look‐and‐feel of the portal 2.69.
Ability to have workgroup‐level customization by a super‐user 2.70.
Ability to lock down one or more pages preventing customization 3. Petition Management Module S. No. 3.1.
Functional Requirements Compliance Should allow the user (police staff) to capture the general service petitions of the citizens based on their request. The general service requests can be any of the following No Objection Certificates, verification of passport, service, tenant, servant, Lost cell phone, arms license, permissions for procession, rallies, mikes, etc. 1. Employee Verification 2. Tenant Verification 3. Servant Verification 4. Permission Request for Processions and Rallies 5. Passport Verification Status 6. Arm License Verification Status 7. Application for Character Certificate System should also allow the user to capture 3.2.
3.3.
3.4.
3.5.
1. Petitions from Higher Offices 2. Petitions from courts 3. Petitions from other government departments – National Highway Road Corporation (NHRC), SHRC, SCST commission etc. 4. G1 & G2 Petitions System should allow the user to classify the petitions based on the nature of the petition. Should allow uploading of any relevant documents such as scanned documents/images System should display the current work load of enquiry officers before entrusting the petitions System should generate receipt with unique ID for each petition entered in the system Volume-I – Techno-Funcational Requirements
Page 391 of 427
Crime & Criminal Tracking Network and Systems Project
3.6.
3.7.
3.8.
3.9.
3.10.
3.11.
3.12.
3.13.
3.14.
3.15.
3.16.
3.17.
3.18.
AP Police
Should present different templates/forms for different kinds of petitions/service/verification requests (templates may be same as mentioned in web site functionalities) Should allow the user to assign the petition to police personnel for preliminary enquiry and also forward it to other offices Should allow the user based on the role to record notes/remarks to the petition. Should allow the user to search the existing repository of previous cases/petitions/requests before responding to the petitioner. Should allow for approval by the concerned officer before issuing the certificate. Should provide the user to entrust / re‐entrust, enquiry / re‐enquiry the petition and close the petition Should allow the user to generate the certificate or report or permission or the response to the petitioner Should allow the user to link / de‐link petitions Should allow the user to merge petitions in case of duplicate petitions/requests Should provide the reports and search capabilities on the petitions/requests System should allow the user to search for cases and / or case details registered in other Police Stations of same state and other states based on access rights System should allow the user to view the antecedents of the person belonging to other states (in case a verification report has been prepared for a stranger) System should forward a request for verification of a stranger (in case the permanent and present address are different) to the relevant Police Station (be it in a different state) 4. FIR Management Module S. No Functional Requirements Compliance 4.1.
Note: The current eCOPS system is having this module however the SI needs to enhance this module with the following functionalities. Should allow user to group / categorize the acts / sections of the offence viz, bodily offence, property offence etc. Should present different templates/forms for different kinds of cases / sections of law (property, bodily offences..) Should have the provision to store the petition ID in case of petition turning into FIR Should have the provision to auto populate the petition data in to the relevant fields of the FIR in case of petition turning into a FIR Should provide required template to enter the brief facts of the case 4.2.
4.3.
4.4.
4.5.
4.6.
4.7.
Should allow the user to record notes/remarks on the FIR. Volume-I – Techno-Funcational Requirements
Page 392 of 427
Crime & Criminal Tracking Network and Systems Project
S. No AP Police
Functional Requirements Compliance 4.8.
4.9.
4.10.
4.11.
4.12.
4.13.
4.14.
4.15.
4.16.
4.17.
4.18.
4.19.
4.20.
4.21.
4.22.
4.23.
4.24.
4.25.
4.26.
4.27.
Should allow the user to search the existing repository of complaints whether the complaint has been received earlier on the same issue / incident before initiating action on the complaint. (to be removed) Should provide alert to the user in case of accused is minor to produce before juvenile court Should allow the user to transfer an FIR from one jurisdiction to another jurisdiction System should allow the user to link FIRs Should have provision for dashboard for the SHO / IOs to view the report summary table consisting of new cases Should have provision for search facilities on the cases registered and also to generate necessary reports on the cases registered. System should also allow the user to view / print FIR data in the state specified formats (text / graphical) System should display the name of the Police Station / Higher Office where the compliant was originally registered in case of transfer of case. System should send an alert the higher officials in case of change in the Act(s) and Section(s) for a registered FIR System should allow the user to capture 1. Signature of the complainant (using a electronic pen or paper scanner) 2. Thumb impression of the complainant (using a paper scanner) 3. Signature of the approving authority (using electronic pen and paper scanner) System should allow the user to send a message to a distribution list (senior officers) through APPMS based on the gravity (grave / specially grave or non‐
grave) of the case registered or issued FIR. System should allow the user to create and forward special reports to DIG / IG Range, CID and DGP (in cases of heinous crime) System should provide the local heads (in addition to others) for FIR System should provide the search facility to know the status of FIR (UI, FR submitted, evidence collection, etc) System should generate an email to National Human Rights Commission within specified time in case there is a custodial death and police encounter deaths System should generate an email to Women & Child Welfare Organization within specified time in case there is a woman / child missing or unknown dead body case. System should allow the user to register cases of wild life crime, and send the report to CBCID HQ and to SIU XI Branch of CBI and Wild Life Bureau System should allow for transfer of cases registered as a crime against SC / ST or POC Act to SP (will in turn assign DySP for investigation) Should allow the user to see the list of Police Stations with jurisdictional areas to file complaint in appropriate PS Should allow the user to view the details in case his FIR or information has been routed to the PS having jurisdiction over his matter through an Inbox facility Volume-I – Techno-Funcational Requirements
Page 393 of 427
Crime & Criminal Tracking Network and Systems Project
S. No AP Police
Functional Requirements Compliance 4.28.
4.29.
Should have provision to show the wings / units like Vigilance and Anti Corruption Bureau / CBCID in the FIR ‐ to be taken in context of entering data pertaining to an agency where the case is being transferred Should have the provision to track the Investigation Officers change for a case such as from ‐ to period, current status, Reasons for change, next posting and contact details etc. 5. Investigation Management Module S.No Functional Requirements Compliance 5.1.
5.2.
5.3.
5.4.
5.5.
5.6.
5.7.
5.8.
Note: The current eCOPS system is having this module however the SI needs to enhance this module with the following functionalities. System should present to the IOs dashboard of newly assigned cases, under trials, under investigation, re‐opened cases, etc., and to other users based on their roles and their jurisdiction. System should provide pre/post checklist to IOs for crime scene visit based on crime head System should allow to capture police proceedings of at least two police officers
System should allow to capture details on Clues team/Dog squad/Bomb squad / expert team (medical doctors etc) visit System should allow to upload photographs, videos, rough sketch etc of the crime scene System should allow Crime Details (Classification) according to crime head (mandatory for generating SCRB reports etc) System should have provision to enter Material Object (MO) seizure details. 5.9.
System should provision to add witness details 5.10.
5.11.
System should have provision to enter inquest details made by police / executive magistrate. System should have provision to enter exhumation details 5.12.
System should have provision to update incident control check list 5.13.
5.14.
System should allow the user to record and transfer a case that does not fall under jurisdiction of the present Police Station with the consent of their Higher Officers. System should have provision to add longitude & latitude of the crime scene 5.15.
System should associate pre‐defined tasks / activities that are required during the investigation to the case. The tasks / activities should be customizable by the administrator to the type of the case under investigation. The user should be able to add / modify tasks / activities to the pre‐ defined list associated with the case. The administrator should be able to add / modify the super‐set of tasks / activities defined in the system and make them default to a type of the Volume-I – Techno-Funcational Requirements
Page 394 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
case. 5.16.
5.17.
5.18.
5.19.
5.20.
5.21.
5.22.
5.23.
5.24.
5.25.
5.26.
5.27.
5.28.
System should have provision to upload case related documents – CD files etc. and should be kept in document management system with personalized access (only IO can access) System should allow the user to prepare, preview, print requests/forms (letter of advise etc) that are sent to external agencies (FSL, FPB, hospitals, RTA etc.,) for expert opinion. The request/forms should be made available to the user as templates that are managed (created/edited) through administration functionality. System should provide the feature to capture the response in the form of parameterized data and scanned documents received from different external agencies. Should allow the user to capture the interrogation details as summary and parameterized data System should also track the remarks/suggestions posted by Higher Officers /circle officers during investigation System should allow the SSP & Senior Officers to view the summary of cases based type of case and cases falling in their jurisdiction System should allow the user to capture the finger print of an arrested person (through scanned image) System should allow the user to record details of the property released during investigation by Court System should allow the user to enter data received from Forensic Science Labs on a case during investigation System should allow the user to update the status of case property as 1. Released 2. Transferred 3. Sent to Police Station 4. Sent to Forensic Lab / Forensic Medicine Department 5. Sent to Court (as evidence) System should have the provision to record and print the reports FSL, dying declaration, finger print report, Dog squad, Doctor's certificate, post mortem report etc. Motor Vehicle Inspection Reports / expert opinions (Govt Mint / Nasik printing press) System should provide for an alert to the user in cases where accused identity is not known, but 1. Similar case has been registered, where accused identity is found to be near description 2. Similar case is registered with same modus operandi 3. An arrest has been made in an another case with similar accused description System should send alerts in the below cases, to concerned District SPs and SP CID 1. Murder Cases where no significant progress is made even after 72 hours of investigation 2. In all murder cases in which the accused are not identified in FIR 3. Explosions in which more than one person is killed. 4. All cases of seizure of spirit in which the seized quantity exceeds 5000 liters. 5. All cases of seizure of Narcotic and Psychotropic Substances other than Ganja, except those where the quantity of the substance seized does not Volume-I – Techno-Funcational Requirements
Page 395 of 427
Crime & Criminal Tracking Network and Systems Project
5.29.
5.30.
5.31.
5.32.
5.33.
5.34.
5.35.
5.36.
5.37.
5.38.
5.39.
5.40.
5.41.
5.42.
5.43.
5.44.
5.45.
5.46.
AP Police
exceed the prescribed "minimum for personal consumption or small quantity". 6. Cases of theft of Government Arms and Ammunitions and theft or loss of Government property over Rs. 10 lakhs. 7. All Women Trafficking Cases having interstate linkages. 8. Cases of Cheating or fraud by private financial institutions where the total transactions involved or the deposits collected by the accused exceed Rs. 2 Crores in that particular case or other cases of a similar nature involving the same accused. 9. Cases other than traffic accident cases in which Police Officers of and above the rank of CI figure as accused except petitions endorsed by Courts under Sec. 156(3) CrPC. System should prompt the police user with the list of documents and list if witnesses required for filing a charge sheet. System should also track the action taken by the investigation officers on the remarks/suggestions posted by Higher Officers during investigation System should allow user to capture re‐examination of witnesses System should allow user to forward MO seizures to FSL / FPB / Govt chemical examiner, Nasik press / Govt. mint etc. System should have provision to send MO forwarding for necessary approval to senior officers System should provide necessary templates for "letter of advise" for MOs forwarding System should generate a "Form No 66" (pre‐defined template) System should have provision to record / updated "CPR No / IP No" given by the court System should generate a "Form No 66" (pre‐defined template) System should have provision to record / updated "CPR No / IP No" given by the court System should alert the user on the status of MOs – date, time etc. System should have provision to upload all documentary evidences pertaining to a case System should have provision to generate notices (based on pre‐defined templates) under section 91,92 and 160 CrPC. System should have provision to enter expert opinions – FSL, RFSL, Nasik / Diwas press / Govt mint / Govt chemical examiner / NDPS / FPB / Medical Opinion / post mortem / Dog squad / bomb squad / clues team etc. System should have provision to enter gist of the expert opinion / data & time of received etc. System should have provision to enter scientific evidence details such as age determination test / potency test / DNA test / Narco Analysis / Brain mapping tec. System should allow the user to arrange the evidences in a chronological order and capture the remarks of the user System should alert the user to use investigation tools (CIS, CAT, ISC, 3rd Eye / chatting / forums etc) in case of partial evidences / no evidences. Volume-I – Techno-Funcational Requirements
Page 396 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.47.
5.48.
5.49.
System should have provision to enter (individual specific)  Photographs  Finger prints  Family history  Socio economic profile  Regular places of visit  Dressing patterns  Habits  Activities before and after offence  Local contacts  Conveyance details  Share of amount spent  Property disposal  Receivers of property sold  Sureties  Defense council  Other cases confessed System should have the provision to enter gang file details (history, motive, area of operation, modus operandi etc.) System should provision to enter confession statement 5.50.
System should provision to enter details of Anticipatory bails 5.51.
System should provision to enter police custody details 5.52.
System should provision to enter details of remand extensions 5.53.
System should provision to enter details of bail petitions and its disposal 5.54.
System should provision to enter details of bail opposition 5.55.
System should provision to enter details of bail by court / or police 5.56.
System should provision to enter details of court stay order 5.57.
System should provision to add efforts for offender (checklist based) 5.58.
System should provision to link evidences with the corresponding accused 5.59.
5.60.
5.61.
5.62.
5.63.
System should have provision to send finger print information to district / state FPB (from PS) (integration with FPB application) System should have provision to capture barcode info for each individual case property System should have provision to record / update CPR No. (Court Property Register no) in case property is submitted in court System should have provision to record / update the "court receipt no" in case of property returned to the complainant System should have provision to record / update safe custody details in case of court directing PS to keep in safe custody Volume-I – Techno-Funcational Requirements
Page 397 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
5.64.
System should have provision to track / search / view of the case property 5.65.
5.66.
5.67.
5.68.
5.69.
5.70.
5.71.
System should have provision to record / update details of disposal of the case property System should have provision to add / remove victim, witness, accused, evidence details before preparation of charge sheet System should have provision to view / update linking evidences with accused, chronological order of evidences. (ordering is being done in evidence section) System should have provision to send the draft charge sheet to PP / Asst. PP (through court & prosecution module) System should have provision to view remarks / suggestion given by PP/ Asst PP (through court & prosecution module) System should have provision to take permission from higher officials in case of final report System should have provision to add additional charge sheet 5.72.
5.73.
5.74.
5.75.
5.76.
5.77.
5.78.
5.79.
System should allow the user to capture remarks of the Public Prosecutor before the finalization of the Charge Sheet System should have provision to add opinion of Asst Public Prosecutor / Public Prosecutor in case of Prima Facie not made out System should have provision to "Serve the notice to Complainant" in case of Prima Facie not made out System should have provision to add orders from the superior officers in case of Prima Facie not made out System should have provision to add final report in case of Prima Facie not made out System should have provision to add RC no/ Court Proceeding no in case of Prima Facie not made out System should allow the case to be re‐opened and reassigned to a different investigating officer by court order. In case of re‐opening, the case history should be maintained. System should have provision to add CC / SC / PRC No in case of charge sheet acknowledged by the court 6. Court & Prosecution Services S. No. 6.1.
6.2.
6.3.
6.4.
Functional Requirements Compliance System should allow the user to enter charge sheet / final report approval, rejections, remarks, new / fresh charge sheet details System should allow the user to capture the charge sheet acknowledgement details (interim and final) received from the court after the submission of the Charge Sheet. (SR No) System should allow the user to enter opinion of Public prosecutor / Asst PP System should allow the user to enter briefing checklist (eye witness, circumstantial witness, IO etc) Volume-I – Techno-Funcational Requirements
Page 398 of 427
Crime & Criminal Tracking Network and Systems Project
6.5.
6.6.
6.7.
6.8.
6.9.
6.10.
6.11.
6.12.
6.13.
6.14.
6.15.
6.16.
6.17.
6.18.
6.19.
6.20.
6.21.
6.22.
AP Police
System should allow the user to capture bail petitions, surety, defense counsel and Special Warrants ‐ 'Type of Warrants' (for National / International Criminals) ‐ DW Warrant (Distress Warrant) ‐ BW Warrant (Bailable Warrant) ‐ Notices ‐ Red Corner Notice ‐ Blue Corner Notice ‐ Yellow Corner Notice ‐ Others System should allow the user to enter surety details, notice to surety, property attachments and proclamations System should allow the user to enter the summons/warrants details. System should allow the user to assign the summons/warrants to police personnel for execution. System should allow the user to record the status of execution on the summons/warrants. Should automatically enter this information into the Process Register System should allow the user to know the status and monitor of summons / warrants issued to Police Stations outside their jurisdiction (eg other state) System should allow for generation of alerts on unexecuted warrants System should allow the user to capture details of attempts made for summon warrant execution Should allow to automatically to generate Court Case Diary System should allow the user to record trial status of the persons involved (Attendance, Examination, Bail Plea, Required for Next Hearing, etc) for the purpose of automatic generation of Court Case Diary. System should allow the user to capture the status (granted re‐trial, appeal denied) of the appeal System should allow the user to proceed for re‐investigation if ordered by the court. The solution should provide the IO to view the tasks that he/she had set in calendar, the court appointments, summon/warrants and Administrative related tasks (in court calendar) System should provide for preparation of calendar (daily, weekly, fortnightly) for cases scheduled for hearing System should present court constable with dashboard including court appointment schedule, summary of charge sheets, case disposed by court, summons and warrants etc System should allow the user to generate report on disposal of cases in the prescribed format (state wise) System should provide an alert to the SHO and IO on cases of 'impending expiry of remand period' System should have the provision to capture details when a case is transferred to other courts ‐ (the following data fields are additionally captured) 1. Court Case No Volume-I – Techno-Funcational Requirements
Page 399 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
2. Preliminary Registration no. 3. SC no. 4. Multiple court case numbers 5. Date of sending case to sessions and other courts System should provide for ‐ Joint Trial in court disposal form and in trial form System should provide for Split‐up cases 1. Under 'Trial Details' ‐ capture data 'hearing date' wise 1.a Hyperlink dates 1.b Radio button to select split on a given hearing date 1.c Ability to select an accused to continue with parent case and others to continue with additional CC number During court trial; in cases where ‐ Some of the charges under some specific sections are not proved there should be an option to capture the sections which are proved and which are not proved (against a particular accused) System should have provision to capture reasons for acquittal from the check list in case of acquittal. Trial details can be flexible & target can be set, which could mean that a Superior Court or High Court may fix a deadline to complete the trial, in which case, it should be reflected in the screens during the trial so as to keep reminding the concerned officer. System should provide for 'Tracking of Appeal Cases ' 6.23.
6.24.
6.25.
6.26.
6.27.
6.28.
6.29.
System should provide for 'Change of IO ' 1. In most of the cases IO can be changed 6.30.
The system should allow to capture the details of the prisoner / suspect / arrested / convict / acquitted person movements into and out of jails. 7. Higher Offices Module (DG, IO, DCP, SCRB, etc) including dashboards SNO Functional Requirements Compliance 7.1.
System should have provision to capture the workflow of Grave Crime Report 7.2.
7.3.
7.4.
System should present customized dashboards and reports to the users based on their role ‐Duty Constable, Court Constable, Station Writer, IO, SHO, Circle Inspector, ACP, DCP, Sub‐Divisional Officer, CP,SP, DIG,IG,DG, other Higher Officers (including ADG CID, IG SCRB) in Administration (i.e. complete org hierarchy) System should present various statistics such as summarized information, current progress, monthly numbers, comparative statements, trends with charting capability, exception reports, crime maps indicating the hot spots. System should present the user with activity calendar Volume-I – Techno-Funcational Requirements
Page 400 of 427
Crime & Criminal Tracking Network and Systems Project
7.5.
7.6.
7.7.
7.8.
7.9.
7.10.
7.11.
7.12.
7.13.
7.14.
7.15.
7.16.
7.17.
7.18.
7.19.
7.20.
7.21.
7.22.
7.23.
7.24.
7.25.
7.26.
7.27.
AP Police
System should allow the user to view on alerts/events/reminders (from activity calendar) System should present the user with statistics of all petitions (pending, action taken, etc …) System should present the user with statistics on NCR’s (Non Cognizable cases registered and investigated). System should present the user with statistics on FIRs with different statuses such as New/Under Investigation/ Pending Trial/ Re‐opened System should present the user with statistics on Warrants & Summons System should present the user with court calendar which includes details on court appointment schedule, information on the cases under trial System should present the user with statistics and list of “high priority FIR” (Grave /Heinous Crime Details) System should present the user with list of Pending Arrests & Wanted Offenders/Suspects System should present the user with statistics of charge sheets & Court Disposal System should present the user with list of latest happenings across Police Stations such as missing persons & unidentified dead bodies System should present the user with prisoner movement updates (remand prisoner, release, etc..) System should present the user with Major and Minor head wise statistics System should present the application usage statistics that provide indicators on the application uptake and usage by the police personnel System should allow the user to drill down to a granular level to a IIF from the information presented in the dashboard. System should provide the user an interface to enable the senior officers to conduct periodic reviews/Visits and inspections of the Police Station (citizen services, law & order, crime, etc) System should allow the user to generate comparative statements of the above said statistics during monthly crime reviews. System should allow the user to review the pending or overdue actions such as filing a charge sheet within a defined time limit from the time of arrest of accused etc. System should allow the user to create additional tasks / alerts / reminders on the actions items for investigating officers and track its progress in next monthly review. System should consolidate and generate statistics based on the role and jurisdiction System should allow the user to view a list of Active Criminals on the dashboard System should allow the user to generate Daily / Morning Situation Report System should allow the user to generate report on 1. Number of criminals arrested during a day System should allow the user to generate a crime chart with 1. Details on Cyber Crimes Volume-I – Techno-Funcational Requirements
Page 401 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
2. Financial Frauds System should allow the user to generate report (PS / IO / District wise) on 1. Number of pending cases 2. Number of cases where recovery happened 3. Number of cases where accused is identified and arrested 4. Number of cases where accused is identified and not arrested 5. Number of cases where charge sheet is pending 6. Number of cases pending due to response of external agencies like cases pending due to want of forensic report System should allow the user to generate report on cases pending (with prosecution action awaited) System should allow the user to create a 360 Degree profile for dangerous and most wanted criminals (dossier) System should provide Automated Daily situation report System should provide Consolidation of DSR at each Higher Office System should have Provision for Force deployment planning System should have Provision for Law & order maintenance & co‐ordination 7.35.
System should have Provision for News bulletin /Latest Updates 7.36.
System should have Permissions for final reports work flow 7.28.
7.29.
7.30.
7.31.
7.32.
7.33.
7.34.
8. Station House Management S. No. Functional Requirements Compliance 8.1.
System should have the provision to add / update admin records 8.2.
System should have the provision to add / update beat formation info 8.3.
System should have the provision to add / update beat types 8.4.
System should have the provision to add / update day beats, night beats 8.5.
System should have the provision to add / update info on night duty officer 8.6.
System should have the provision to add / update info on directed patrolling 8.7.
8.8.
System should have the provision to add / update information on random patrolling System should have the provision to add / update re‐organization of beats 8.9.
8.10.
8.11.
System should have the provision to add / update surveillance info on jail releases System should have the provision to add / update info on border crime meeting System should have the provision to add / update info on vehicle checkings Volume-I – Techno-Funcational Requirements
Page 402 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
8.12.
System should have the provision to add / update info about rides on hot spot 8.13.
System should have the provision to add / update info on nakabandi 8.14.
System should have the provision to add / update info on stranger night 8.15.
System should have the provision to add / update details on defense squads 8.16.
System should have the provision to add / update allocation of duties 8.17.
System should have inventory management feature 8.18.
8.19.
System should have the provision to add / update info on leave & permission record System should have the provision to add / update info on VIP & bandobust 8.20.
System should have the provision to add / update info on visits & inspections 8.21.
System should have the provision to add / update details on MV act cases 8.22.
System should have the provision to add / update 8.23.
System should have the provision to add / update bus & train warrant 8.24.
System should have the provision to add / update details of duty passport 8.25.
System should have the provision to add / update details on Bell of Arms 8.26.
System should have the provision to add / update roll calls 8.27.
8.28.
8.29.
8.30.
8.31.
8.32.
8.33.
8.34.
System should have the provision to add / update details on internal & external training System should have the provision to add / update details on community policing System should have the provision to add / update details on community liaison groups System should have the provision to add / update details on school contact program System should have the provision to add / update details on open house programs System should have the provision to add / update details on women contact programs System should have the provision to add / update info on History sheeters, Rowdy sheeters, KD sheets System should have the provision to add / update details on gun licenses / renewal of gun licenses 8.35.
System should have the provision to add / update details on Arms Deposit Volume-I – Techno-Funcational Requirements
Page 403 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
9. Online Monthly Crime Review Module S. No. Functional Requirements 9.1.
9.2.
9.3.
9.4.
9.5.
9.6.
9.7.
9.8.
9.9.
9.10.
9.11.
9.12.
9.13.
Compliance System should have provision to store Pre‐Defined Measurable Indicators (According to APPM, Process Standardization, Senior Officers) System should have provision for Planning of MCR in advance by unit officers System should have provision for Review plan need to be alerted the IOs and concerned SHOs System should have provision for Local/Unit specific review indicators System should Automatically Display of cases needs to be reviewed in color codes System should Automatically case sheet generation in chronological order for better review of cases System should have Provision to display violations against Measurable indicators System should have Provision for random case numbers generation to review against each Head/Sub Head System should have Provision to access the case details at granule level with drill down facility. System should have Provision to access the case dairies from document management system by unit officers if required. System should have Provision for enter remarks/Action plan by unit officer against each reviewed case. System should have Provision for update the compliance report /Action Plan against unit officer remarks Computer generated performance reports – IO wise, PS wise, Unit wise, Head wise etc. 10. Crime Analytics S. No. Functional Requirements Compliance 10.1.
10.2.
The Crime Analysis product suite should provide analysis and discovery capabilities directly against the AP Police Data sources, indices, marts. Views devised by this solution should be available to other tools and capabilities Presentation services that provide mechanisms for rendering information 10.3.
Orchestration services that manage the interactions between services 10.4.
10.5.
10.6.
Information services that provide the capabilities to manage and derive intelligence from the data Data Analysis Services that perform low level operations on the data to prepare it for end‐user analysis Data Access Layer that provides services to interact with the raw data and Infrastructure services that support end‐to‐end operation of architecture Volume-I – Techno-Funcational Requirements
Page 404 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
10.7.
Technical Standards 10.8.
Products should be easily integrated with existing architecture 10.9.
exposing services to the users via optimized HTTP(S)/XML 10.10. Services published via transport abstraction layer 10.11. allowing interfaces to be configured to be exposed via an appropriate ESB/Web Services provider as WSDL‐based Web Service which produce and consume XML data In a clustered deployment system should allow the administration of a cluster of server instances as a single entity High Level Logical Architecture for Data Analysis solutions 10.12. 10.13. 10.14. 10.15. 10.16. 10.17. 10.18. 10.19. 10.20. 10.21. 10.22. 10.23. System should have provision for the following tools  Data Quality  ETL Framework  Matching engine and Entity extractor  Networking engine  Scoring and Analysis platform  Advanced Search Tools  Case management Data Quality Data quality is defined as the reliability and effectiveness of data. It encompasses completeness, validity, accuracy, integrity, consistency, accessibility System should provide a single view of an entity or event even in poor quality data System should create a single view of an individual entity based on the biographic footprint of data entities across multiple data sources Data from different sources should be collapsed in single entities based on matching across multiple fields Poor quality data, even with blank of missing data fields, should still link The system should able to manually or automatically identify and highlight poor quality data ETL Framework 10.24. Ingesting a wide variety of file types and formats such as database files and CSVs, XML etc System should handle both structured and unstructured information 10.25. System should be able to handle Indian names and addresses 10.26. The ETL tool should have the ability scale to handle billions of records Volume-I – Techno-Funcational Requirements
Page 405 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
10.27. The tool should identify dummy and default values 10.28. The tool should cleanse, normalize, transform and model data 10.29. Provide range of functions to manipulate, derive and transform numerical and character data Have the ability to automatically adapt to new or updated data, for example by using machine and statistical learning techniques Matching engine and Entity extractor 10.30. 10.31. 10.32. 10.33. 10.34. 10.35. 10.36. 10.37. 10.38. 10.39. 10.40. 10.41. 10.42. 10.43. 10.44. 10.45. 10.46. 10.47. 10.48. System should allow for data matching, which implies uploading of a list of single or multi‐search parameters in bulk and retrieving transaction records from the AP Police system that matches elements of the search parameters Data matching and entity extraction should be automatic. The system should be automatically identify entities across all source data The results of this should be made available to analysts for visual analysis and search Entity extraction should include contextual information, e.g. when a number is extracted, is this date, telephone number, bank account etc. Or when a name is extracted is this person, place, address etc. Entity resolution should automatically adapt to new and/or updated information Networking engine The system should allow analysts to view common linkages between entities, transaction reports and other data available Analysts should be able to understand linkages based on parameters such as Entity characteristics, Geographic locations, Date, Transaction parties System should allow for provision of matching on business data extracted from the source data records, matching on account number or name etc System should allow for provision of matching between entities based on shared behaviors It is important, given the volume of data, that links should be generated automatically Link should evolve over a period of time based on new and/or updated data and should not static Scoring and Analysis platform AP police wishes to use monitoring systems to streamline data on a ‘risk‐
based’ approach Scan and analyze large volumes of incoming data for unusual behavior and high risk cases, in real time System should allow for complex analysis in batch mode, to raise alerts that can be investigated further Risk analysis should incorporate both structured and unstructured information sources Volume-I – Techno-Funcational Requirements
Page 406 of 427
Crime & Criminal Tracking Network and Systems Project
10.49. 10.50. 10.51. 10.52. 10.53. AP Police
System should be configurable to identify complex patterns and social networks resulting in accurate risk monitoring profiles. These risk monitoring profiles should be applied at event level, entity level and full social network level System should be capable of applying a differentiated risk rating mechanisms to profile match and escalate these through work flow methods Permit business users to easily alter & test risk profiles from a desktop 10.54. System should learn what is normal and react by providing alerts when something falls out of ‘normal’ parameters System should allow analysts to view search results in non‐text based formats 10.55. System should allow analysts to view search results based on timeline 10.56. 10.57. System should allow symbolic representations, geospatial overlays, heatmaps, time sequence views, entity lists, transaction lists Users should be able to easily switch between views 10.58. System should allow users to identify clusters of activity related to a location 10.59. 10.60. System should allow geospatial analysis such as identifying events that are a certain distance and time from each other Advanced Search Tools 10.61. Users must be able to build searches using single and multiple parameters 10.62. Search should be done using all forms of logic including fuzzy, exact match, string etc Search should be from a single portal for user friendliness Search should be performed over billions of records without losing performance Users should be able to save standard searches for regular use and schedule the same System should allow for mechanisms to perform complex (macro) queries using more advanced functionality System should support the retrieval of data based on time‐periods, eg: last day, month, year Users should be able to drill into the various views, pan and zoom, highlight, annotate, search and drill down and up within a chart, entity list, document list and geospatial views System should allow users to export network data to analyse in other tools 10.63. 10.64. 10.65. 10.66. 10.67. 10.68. 10.69. 10.70. System should have ability to customise and annotate networks which can be shared with other users Volume-I – Techno-Funcational Requirements
Page 407 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
10.71. Users should be able to hide and unhide links 10.72. System should allow users to search within search as well as re‐query the source system/index after adding new filtering criteria Case management System should support both manual and automatic case creation 10.73. 10.74. 10.75. 10.76. 10.77. 10.78. 10.79. 10.80. 10.81. Automatic case creation should be based on pre‐configured rules System should allow users to search across case repositories System should allow for generation of summaries from source data and derived data held within a case. System should support the conversion of cases to other formats System should be able to configure automatic alerting to case activity such as creation of particular documents such as emails System should allow for import of information from third party sources and link it to particular cases. System should allow for creation of queues and workflows System should be able to filter and sort tasks on queues. This is to be configured to display the most time critical cases first. Volume-I – Techno-Funcational Requirements
Page 408 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
11. AP Police Messaging System S. No. Functional Requirements Compliance 11.1.
Should allow the user to create or import the organizational hierarchy and the users of the police department along with their Email ID to populate contact list/ address book 11.2.
11.3.
Should allow the user to select the user list from the organization hierarchy Should allow the user to create personal address book, groups 11.4.
Should allow the user to send messages to groups. 11.5.
11.6.
11.7.
11.8.
11.9.
User should be able to create folders with rule based redirection of incoming emails (example yahoo mail) System should provide a way through which the user is able to sort emails by clicking on any attribute header (example yahoo mail) System should allow a facility through which all emails with common subject line is seen/ shown together in a common thread (example gmail) Should allow the user to create & select templates for message standardization Should allow the user to choose the option for read/ receipt notification 11.10. 11.11. 11.12. 11.13. 11.14. 11.15. 11.16. 11.17. 11.18. 11.19. System should allow configuring the automatic acknowledge and read receipt for a particular user or a category of users. For rest of users system should allow them to choose the option for read/ receipt notification. System should be able to evaluate the regularity of a user in terms of using email service by calculating average time between two consecutive logins and number of mails read/ written/ replied between the respective consecutive logins. System should categories users based on their frequency of using email service as Regular, Irregular and Rare User Should allow the user to search the messages from the archive based on message subject or between any two dates – Search to be powerful like Gmail. System should allow the user to choose the option of encrypting the message or digitally sign them System should allow the user to print the message in printer friendly format System should allow the user to use all the functionalities of email facility (such as checking mails, sending emails, receiving alerts of emails, deleting emails, etc.) on cell phone in case of receiving a new email in the inbox System should show the usage statistics at all levels and departments. System should allow the user to search for email address of any other member of the service on the basis of personal particulars (Name, Rank, Posting place etc.) Email address scheme to be specified in consultation with AP Police Volume-I – Techno-Funcational Requirements
Page 409 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
11.20. Admin should be able to block any particular email id/ mailbox 11.21. System to have a powerful Spam mails filters 12. Learning Management System S. No. Functional Requirements Compliance 12.1.
Course and Resource Management 12.2.
Enable efficient workflows and templates for creating, editing and updating Information & Learning Technology (ILT) courses and class Sessions. 12.3.
Support copying data from one course when creating a new course 12.4.
Enable learning content to be assigned to multiple categories/subjects 12.5.
Support creating and assigning learning content to multiple groups or audiences 12.6.
Support managing instructor availability and assigning instructor(s) to a course, class or location 12.7.
Support a location hierarchy based on client's organization structure (including: region, country, state/province, city, building, classroom) 12.8.
Support classroom management (creating classrooms, assigning locations and resources) 12.9.
Support world‐wide time zones when scheduling classes and enable users to select time zones 12.10. Enable prerequisite management (required, recommended, due dates, enforcement processes, Administrator override, approve/deny waiver requests, etc.) linked to enrolment into the learning activity 12.11. Enable learner to initiate a prerequisite waiver 12.12. Enable courses to be defined as required/mandatory or optional 12.13. Support the ability to assign and edit pre and post work to a course or class 12.14. Support scheduling classes over discontinuous days (e.g. one day per month for three months) 12.15. Enable the uploading of documents available to learners before or after course registration (e.g. instructor, learner and reference materials) 12.16. Support resource management (books, instructors, flipcharts, projectors, etc.) including availability, utilization, costs and conflict identification for course and class sessions Volume-I – Techno-Funcational Requirements
Page 410 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
S. No. Functional Requirements Compliance 12.17. Enable course equivalencies (new course is equivalent to old course) 12.18. Ability to support complex waitlist rules – set the timeframe to register; set the rules for who gets offered a position 12.19. Support waitlist management and allow automatic or administrator override capabilities and cancellation. Support first‐come‐first‐serve wait listing 12.20. Ability for managers to grant pre‐approval should await list position open 12.21. Email notifications regarding all steps of the waitlist process (emails can be configured and include custom text) 12.22. Enable managing class/session capacity (minimum and maximum enrolments) 12.23. Support time‐based completion requirement periods and notifications 12.24. Support expiring learning activities and maintaining historical data 12.25. Enable expired courses to no longer appear in curriculum, certifications or learning plans 12.26. Support management of virtual classrooms (e.g. WebEx, AT&T Connect) courses and classes 12.27. Ability to automatically update rosters based on virtual classroom attendance 12.28. Enable scheduling and tracking of virtual classroom events (e.g. enrolments, rosters, updated rosters, costs, completions) 12.29. Enable multiple keywords assigned to courses and learning content 12.30. Support internal chargeback requirements 12.31. Ability to customize and print class roster sign‐in sheets 12.32. Ability to manage room layouts 13.Notifications of Alerts, Important Events, Reminders and Activity Calendar or Tasks Service This will not be a separate module however the listed functionalities need to be
built into respective modules.
S. No. Functional Requirement Volume-I – Techno-Funcational Requirements
Compliance Page 411 of 427
Crime & Criminal Tracking Network and Systems Project
S. No. 13.1.
13.2.
13.3.
13.4.
13.5.
13.6.
13.7.
13.8.
13.9.
13.10. 13.11. 13.12. 13.13. 13.14. AP Police
Functional Requirement Compliance System should automatically generate alerts (suspect in one case person or wanted either because of pending warrants / summons apprehended / arrested in a different case, vehicle reported lost in one case is either recovered or found abandoned, dead body details captured in the system matches the details for a missing person reported in a different case, suspect in one case / person wanted either because of pending warrants / summons sent on remand or released in a different case, complaint of certain kind (attention diversion gangs) registered in a Police Station, in case a general petition for a procession or road work has been approved, an alert on the same well in advance to the affected Police Station(s), alerts in case an activity is pending for more than a week or an advance alert in case the stipulated time is about to expire (ex, police remand about to expire and the IO has to file for remand extension), a case coming up for trial where the IO has to be present as a witness, ….) System should automatically generate reminders of any pending or overdue actions on the cases that are pending registration / investigation / trail. System should allow the user to create and send user alerts / events / reminders to identified group / subscribed users / Police Stations. System should allow the user to schedule the activities and maintain the calendar with reminders. The alerts / events / reminders are either sent to the respective IO / SHO handling the case or in charge of the Police Station with the jurisdiction of the case. The alerts / events / reminders should be available to be sent in the form of an email, or SMS to the registered phone or as an alert in the application once the user logs into the system or all available modes. System should allow the user to generate alerts for SHO and IO in cases where a witness is used 'as a witness' in multiple cases (stock witnesses) System should allow the user to generate alerts for IG / DIG / SSP / SP / SHOs officers where an FIR is registered against Naxal / Maoist / Terrorist / Insurgent Activities System should generate an alert in case an Act and Section has been modified in for an FIR, and send it to 1. DIG / SP / SDPO / DCP / ACP / CO System should generate an alert for SHO, IO, SP every fortnight (after the arrest and judicial remand till chargesheeted) and ' everyday for the last 7 days ', where a chargesheet needs to be filed for an accused who is in jail System should allow the user to generate alerts for 1. Periodic progress of special report cases 2. Date of chargesheet of special report cases System should generate an alert for an IO '3 days in advance' before bail hearing date System should provide generation and transmission of SMS (to SP / DSP) on 1. Conviction Details 2. Summons / Warrants Details (if not served within the prescribed time limit / 3 days before the court date) System should provide for generation and transmission of SMS (to all SHOs) on details of criminals released from Jail ‐ and for important criminal / offenders in sensational cases to SPs Volume-I – Techno-Funcational Requirements
Page 412 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
S. No. Functional Requirement Compliance 13.15. System should generate alerts on 1. Court Case Hearing Date (to original PS (SHO) and concerned IO) 2. Charge Sheet Submission 3. Release and Parole Date 4. Bank Robberies, Dacoity (in other districts states) (to SPs) 5. Accused / Arrested (in other Police Stations as well) 6. Heinous Crime Case Details 7. Special Report (Juvenile, SC ST, old age, etc) 8. Express FIR cases 9. Missing Persons 10. Stolen Vehicles 11. Unidentified Dead Bodies 12. Interstate Gang Operations 13. Firearms Stolen 15. Hue and Cry Notices 16. Terror Offences 17. State CID Instructions 18. Political Agitations 19 Filing Revision / Appeal / SLPs 20. Visit of VVIPs System should generate an alert wherein a professional criminal is released from Jail and send the same to 1. Police Station of the resident area 2. Police Station of the area, where he / she has committed crime in the past 3. All Police Stations, where similar modus operandi has been reported in the state System should have a Dictionary of common names and each time a new name is entered the master data for names should be updated. Also there should be a system generated alert when the user tries to enter a new name which is not there in the list of suggested names. Example: when the user has entered Raje, system should show the various suggestions like Rajeev, Rajesh etc. and incase a user enters RajeevX, system should show an alert saying that "please correct the name if the entered name is incorrect" System should allow the IO to select an appropriate distribution list from a master list of email to send any alert 13.16. 13.17. 13.18. 14. Interface with CAS (Centre) S. No. Functional Requirements 14.1. Should extract the crime, criminals, and other related data or updates from the previous extraction from States and UTs database at regular and pre‐ specified
periods. The periodicity might differ from data group to data group. The data extracted from States/UTs must be transformed into standard formats required by NCRB. 14.2. Volume-I – Techno-Funcational Requirements
Compliance Page 413 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
S. No. Functional Requirements Compliance 14.3. 14.4. The data should be run through a quality process to identify any possible duplicates or wrong data before sending to NCRB Transformed and cleansed data must be uploaded on to NCRB databases 14.5. The system should provide the flexibility to cleanse and transform data 14.6. The system should support automatic extraction of data 14.7. System should provide an option to monitor and manage data extraction, Transformation and loading process System should allow the user to kick start the load process manually in the absence of load failure System should allow reconciling those records which failed during the load process. 14.8. 14.9. 15. GIS/GPS SNO Functional Requirement Compliance 15.1.
Common Functional Requirements 15.2.
15.3.
15.4.
15.5.
15.6.
User Management – All the GIS modules shall work on single user management database. This database shall comprise of user account details (Name, Designation, Office, Personal Details, Login ID, Password) and also user privileges (assignment of privilege to view/modify/add/delete certain data tables). Administrator users should be able to add, modify, delete user accounts. Secure Authenticated Login – All modules shall require a login with correct password for the user account. On successful login, only the commands pertaining to assigned privileges shall be made available to the user. Audit Trail – All modules shall maintain an audit trail of all transactions which lead to a change in database. This includes attribute data tables and also user management tables. User Data for modified accounts (which may occur due to transfer, promotion, superannuation etc) shall be permanently archived and old record shall be available for Administrators viewing. Map Display – The software shall display map of State, District, Mandal or selected Town/City It shall provide features to zoom in, zoom out, zoom selected window area, zoom to previous level and display full map It shall provide features to pan map interactively It shall provide features to view available layers, turn ON or OFF selected layers and to create a new layer Support shall be provided to display vector maps as well as raster maps (Satellite/Aerial Imagery) Map Annotation – The software shall provide for annotating the map with geometric entities (line, Polyline, polygon, circle, box, arc) and also symbol and text Volume-I – Techno-Funcational Requirements
Page 414 of 427
Crime & Criminal Tracking Network and Systems Project
15.7.
15.8.
15.9.
AP Police
15.11. The GIS system shall provide for data backup (Periodic as well as user triggered) and recovery features. All the software modules shall provide for features to generate tabular reports on any data tables managed by that module for selected fields or based on result set of query filters. Apart from the data tables created and managed by GIS system, The GIS modules have to be linked to existing data sets of A.P. Police like eCOPS, FIR, SCRB database etc. GIS system shall not modify any existing data table, except to the extent of adding/managing geographic tag fields into them. GIS sytem shall provide for features to mirror its own data sets onto the secondary server periodically or on Administrator command. GIS modules for managing/administering maps and database on LAN at PCS for users with appropriate privileges on a desktop application interface. For analysis and operations, a web interface shall be provided allowing users from any office/PS to connect and login. Geospatial Crime Analysis 15.12. Functional Requirements 15.13. The software shall provide for identifying crime locations based on query filters like Jurisdiction (PS, Circle, Subdivision, District, Locality), Modus Operandi, Crime Head, Investigation Status (Under Investigation, Under Trial etc) The software shall provide for creating thematic maps based on query filters. It shall allow user to configure legend (Symbols size, type, fill pattern, color, value ranges etc). Based on the configured legend and query, thematic map shall be displayed. The software shall provide features for preparation of SCH Part 4 Maps 15.10. 15.14. 15.15. 15.16. 15.17. 15.18. 15.19. 15.20. 15.21. 15.22. 15.23. The GIS module shall provide for display of Statistical Graphs and movement (direction) of crime vis a vis period of time The software shall provide for alerts when crime rate in a PS/Circle/Subdivision increases beyond a certain level. User should be able to configure the alert rate. On clicking a crime location, details of the crime/FIR should be displayed. It should be possible to create buffer zone around crime locations to identify patrol intensification zones It should be possible to save queries and retrieve and execute the queries on data sets at different times. Software shall provide for facility to publish certain crime related theme maps as separate web links for information to general public on threat and vulnerability of some areas to certain types of crime (for e.g. Chain Snatching, Mobile snatching, house breaks etc) Geospatial Incident Management The software shall provide for identifying incident locations based on query filters like Jurisdiction (PS, Circle, Subdivision, District, Locality), Type of incident etc. Law and Order Incidents may not necessarily be categorized as crime, but are events that may lead to potential law and order problems. Examples are processions, strikes, dharnas etc. Volume-I – Techno-Funcational Requirements
Page 415 of 427
Crime & Criminal Tracking Network and Systems Project
15.24. 15.25. 15.26. 15.27. 15.28. 15.29. 15.30. 15.31. 15.32. 15.33. 15.34. 15.35. 15.36. 15.37. 15.38. 15.39. 15.40. 15.41. 15.42. 15.43. AP Police
The software shall provide for identifying incident locations based on query filters like Jurisdiction (PS, Circle, Subdivision, District, Locality), Type of incident etc. Law and Order Incidents may not necessarily be categorized as crime, but are events that may lead to potential law and order problems. Examples are processions, strikes, dharnas etc. The software shall provide features to locate police resources nearby to an incident location (within a buffer zone). The GIS module shall provide for display of Statistical Graphs and movement (direction) of incident vis‐à‐vis period of time The software shall provide for automated alerts to some configured users when certain pre‐configured high risk incident is reported. On clicking a incident location, details of the incident should be displayed. It should be possible to save queries and retrieve and execute the queries on data sets at different times. Software shall provide for facility to publish certain incident related theme maps as separate web links for information to general public on threat and vulnerability of some areas to certain types of incidents and consequent traffic advisories. Software shall provide for thematic map on arrests, release, conviction of persons involved in certain incidents by group, jurisdiction or time‐based. Software shall provide for thematic map on arrests, release, conviction of persons involved in certain incidents by group, jurisdiction or time‐based. GIS based Call Handling and Dispatch The GIS based Call Handling module shall provide for features on the Call Handlers PC to view location map identifying the caller location. The module shall link to Telephone Subscribers database to identify area from which call originated (for land line calls). For mobile callers, the module shall provide for identifying Service Provider and registered address of caller. As the call may pertain to an incident or crime for a different location, facility to view location of reported event shall also be provided. Facility to query location of nearest police resource shall be provided (Vehicles, Checkposts, Police Stations) Software shall facilitate call dispatcher to identify jurisdiction of event location and provide concerned officer/station contact details and also facilitate email/sms with Dispatcher instructions/remarks. Software shall tag all dispatches with date/time stamp and facilitate reporting on all calls handled/dispatched in any given time period. At the receiving officer/station end, the email shall carry a hyperlink to display the area map of the incident location to assist in better visualization and mobilization planning. GIS based Intelligence Analysis The Intelligence Analysis module shall facilitate link to Intelligence Data Tables and display thematic maps on location of past incidents based on Incident Type – for e.g., landmine blasts, attack on police convoys The software shall provide for viewing of naxalite groups and members vis a vis their known area of operation Volume-I – Techno-Funcational Requirements
Page 416 of 427
Crime & Criminal Tracking Network and Systems Project
15.44. 15.45. 15.46. 15.47. 15.48. 15.49. 15.50. 15.51. 15.52. AP Police
The software shall provide for identification of possible escape routes from an incident location based on constraints like Road Type, Availability of road, shortest distance to Highway etc The software shall provide for features to Identify areas tagged as sensitive – Political Faction, Extremist, Religious Clashes, Group rivalry sensitive and sensitive installations The software shall provide for features to Plot location of registered idols during festivals (Ganesh Immersion, Durga Puja) The software shall provide for force deployment planning and viewing of all the locations of checkposts and bandobasts The software shall provide features to identify and tag sensitive/vulnerable locations based on intelligence inputs and create an overlay layer for transmittal to concerned jurisdiction officers GIS Spatial Data The spatial data for GIS system for Urban Areas shall include following layers‐ Roads Railway Lines Vulnerable Installations Forest/Vegetation Cover, Parks Water bodies Hospitals Police Stations Industries Educational Institutions Recreation sites Hotels Shopping Malls Bus Depots Cell phone towers Government Offices Political party offices Religious places Major MNC locations The spatial data for GIS systems for Rural Areas shall be organized as district maps and shall include following layers ‐ Roads Railway Lines Village Boundaries Mandal Boundaries Water bodies Police Stations Location of tourist importance (Temples, Dams, Waterfalls etc) The map repository of GIS system shall consist of:‐ State Map with District Boundaries District Map with Mandal Boundaries and Village/Habitation Locations along with all major roads (NH/SH), rivers, railway lines Mandal Maps with Village Boundaries City/Town Index Map City/Town detailed Zone Map Any available Imagery for the A.P. State, geo‐referenced to corresponding Volume-I – Techno-Funcational Requirements
Page 417 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
vector map 16. S.No
Offline Function and Digitization Functional Requirement
Compliance
16.1.
The system should enable offline functionality for critical services
such as Seven Integrated Investigation Forms (IIFs)
16.2.
The system should work in unreliable, low connectivity or no
connectivity scenarios
16.3.
The system should be intelligent enough to detect the network
connectivity and need to switch over to online or offline depending
on the circumstances
The design of the system should work on a low end desktop
system with minimum resources
The system should automatically synchronize the offline data once
the connectivity established with Data Center
The system should be able to act as an interface for Data
Digitization (For Data Entry of Seven IIFs Offline / batch process
Mode)
The system should detect the local clients in LAN at the Police
Station and consolidate the data for synchronization.
16.4.
16.5.
16.6.
16.7.
16.8.
16.9.
17. S.No
The system should detect automatically the New Version (Patches /
Enhancements) and update itself remotely when it is connected to
the Data Centre (Connecting to Data Centre at least once in a Day is
mandatory for this purpose)
The system design should be a light weight and scalable for future
enhancements
Criminal Intelligence System Functional Requirement
Compliance
17.1.
The System should have
Offenders
17.2.
The System should have provision to capture Personal details of
Offenders
17.3.
The System should have provision to capture Physical features
of Offenders
17.4.
The System should have provision to capture Photographs of
the offender
The System should have provision to capture Finger prints of
the offender
The System should have provision to capture Family history of
Offenders
17.5.
17.6.
provision for Classification of
17.7.
The System should have provision to capture Socio economic
profile of Offenders
17.8.
The System should have provision to capture Regular places of
visit of Offenders
Volume-I – Techno-Funcational Requirements
Page 418 of 427
Crime & Criminal Tracking Network and Systems Project
17.9.
The System should have
classification of Offenders
17.10.
The System should have
Dressing patterns
17.11.
The System should have provision to capture Activities before
and after commission of offence
17.12.
The System should have provision to capture Local contacts
17.13.
The System should have provision to capture the details of
Conveyance used in the commission of Offence
17.14.
The System should have provision to capture Share of amount
spent by the Offenders
17.15.
The System should have
disposed by the Offenders
17.16.
The System should have
Property Receivers
provision to capture
details of
17.17.
The System should have
Sureties for Offenders
provision to capture
details of
17.18.
The System should have provision to capture
Defense council to Offenders
17.19.
The System should have provision to capture
confessed by the Offenders in Other cases
17.20.
The System should have
Convictions
17.21.
The System should have
Acquittals
17.22.
The System should have provision to capture the details of
NBW’s issued on Offender
17.23.
The System should have
Gangs origin
17.24.
The System should have provision to capture the details how
the Gang Formed
17.25.
The System should have provision to capture the details
regarding hierarchy of Gangs.
17.26.
The System should have
relation among Gangs
provision to capture
the details of
17.27.
The System should have
Gang members
provision to capture
the details of
17.28.
The System should have provision to capture the details in
respect of Area of operation
17.29.
The System should have provision to capture the details in
respect of support
being rendered to Gangs by external
agencies / individuals
The System should have provision to capture the details of
Weapons holding by Gangs
17.30.
17.31.
provision
to
AP Police
capture
provision to capture
Arrest details,
provision to capture
provision to capture
Property
the details of
the details
provision to capture
provision to capture
Crime
details of
the details of
the details of
The System should have provision to capture the details of
Transportation used / agency / individuals provided
Transportation in the commission of Offence
Volume-I – Techno-Funcational Requirements
Page 419 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
17.32.
The System should have provision to capture Detail write up
17.33.
The System should have provision to capture Shelters
17.34.
The System should have provision to capture Gang crimes &
Gangs Classification
17.35.
The System should have
person/dead bodies details
provision to capture
Missing
17.36.
The System should have
Photographs & Articles
provision to capture
Search,
17.37.
The System should have
marks
17.38.
The System should have Automated system matching between
missing & unidentified dead bodies
17.39.
The System should have provision to capture Lost vehicle
details, Recovered vehicle details and Crime involved vehicle
details
The System should have Automated match between lost and
recovered vehicles
17.40.
provision to capture
Identification
17.41.
The System should have
recovered mobiles
Automated match between lost and
17.42.
The System should have
acquaintance
17.43.
The System should have provision to capture Jail Mulakaths
17.44.
The System should have provision to capture Jail releases
17.45.
The System should have
execution
17.46.
The System should have search based on query builder with all
possible parameters
17.47.
The System should have provision to list down the probable
offender list from the crime scene clues
17.48.
The System should generate all required reports/Registers
which will be used at Police Station
17.49.
The system should have Data entry status dash board for Senior
officers
17.50.
The System should have provision to capture
Crime Patterns
17.51.
The System should have provision to display details on Jail
Releases, Arrested Persons, Most Wanted Etc.
17.52.
The System should be able collect and consolidate data from
Enterprise eCOPS system along with its own data.
provision to capture
provision to capture
Volume-I – Techno-Funcational Requirements
Jail stay &
NBW’s &
Occurrence of
Page 420 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-18: CAS Stack
CAS Offline Solution
The
below
list
is
indicative only
Proposed
Solution by
Software
Developme
nt Agency
Version
and
Year of
Release
Original
Supplier
Synchronization
Solution
Application
Container
Custom Built
N/a
N/a
Apache
Tomcat
6.0
Apache
Foundation
Database
MySQL / SQL
Express
5.1/2008
SUN /
Microsoft
Description
(include
major
features/
services
only)
N/a
J2EE
Application
Container
DB Store
Support
Provided
By
N/a
SUN /
Microsoft
CAS (Center) Solution
The below
list
is
indicative
only
Proposed Solution
by
Software
Development
Agency
Version Original
and
Supplier
Year of
Release
Webserver
Sun Java System 7.0
Web Server 7.0
SUN
HTTP Server
SUN
Application
Server
Glassfish Application 3.0
Server
SUN
J2EE
Application
Server
SUN
Database
Sybase
Enterprise
Sybase
ETL
Sybase
Operating
System
Solaris
Jasper
Reporting
Services
N/a
N/a
N/a
Portal Server Glassfish Application 7.0
Server
SUN
HTTP Server
SUN
Workflow
JBoss
Workflow
IQ 15.1
Description
Support
(include
Provided
major
By
features/
services only)
Others
Reporting
Engine
Jasper Reports
3.7
Search
Engine
Search:
N/a
Unstructured data:
using
Alfresco
search features
Structured
Data:
Sybase DB Search
Engine & Custom
application interface
jBPM
4.0
Volume-I – Techno-Funcational Requirements
Page 421 of 427
Crime & Criminal Tracking Network and Systems Project
The below
list
is
indicative
only
Proposed Solution
by
Software
Development
Agency
Version Original
and
Supplier
Year of
Release
Engine
AP Police
Description
Support
(include
Provided
major
By
features/
services only)
engine
Rules Engine Custom Built
N/a
Directory
Services
Sun
Services
Directory 7.0
DMS/CMS
Alfresco
Email/
Messaging
N/A
Security
Physical
Security, N/a
Network Sercurity,
DB
Encryption
(MySQL), DB Access
Controls, Role Based
Access
Control
(Custom
developed),
LDAP
(Sun
directory
Services)
N/a
N/a
N/a
SUN
LDAP
SUN
N/a
N/a
N/a
Identity
Open SSO
Management
7.0
SUN
LDAP
SUN
Audit
N/a
N/a
N/a
N/a
15.1
Sybase
ETL
Sybase
log4j, Custom Built
ETL + Data Sybase ETL
Quality
Volume-I – Techno-Funcational Requirements
Page 422 of 427
Crime & Criminal Tracking Network and Systems Project
Annexure-19:
AP Police
List of locations not having network connectivity
(Indicative).
Districts (4 nos)
S. No
Name of the District
1
Thirupathi Urban District
2
Guntur Urban
3
Rajahmundry Urban Dist.
4
Warangal Urban District
SDPOs (12 nos)
S. No
Name of the District
Name of the
DSP/SDPO/ACT
S.No.
1
Adilabad District
1
Bhainsa
2
Cyberabad City
4
Thirupathi Urban District
1
2
3
4
1
Madhapur Division
Kukatpally Division
Petbasheerabad Division
Vanasthalipuram Division
Renigunta
5
Guntur Urban
1
2
3
Rajahmundry Urban Dist.
WARANGAL URBAN
DISTRICT
1
Guntur East Sub Divn.
Guntur North Sub Divn
Guntur Crimes
North Zone
6
7
1
2
Kazipet Sub-Division
Hanamkonda Sub-Division
Police Stations (27 Nos)
S.No.
1
2
3
Name of the District
Krishna District
S.No.
1
Name of the PS/Circle/DSP
Marine PS
2
Machilipatnam PS
3
Pedaparupudi
Khammam Dist
1
Kothagudem Traffic PS
Cyberabad City
2
1
Bhadrachalam Traffic PS
Shivarampally
Volume-I – Techno-Funcational Requirements
2
KPHB Colony
3
Medipalli
4
Chaitanyapuri
Page 423 of 427
Crime & Criminal Tracking Network and Systems Project
S.No.
Name of the District
S.No.
5
AP Police
Name of the PS/Circle/DSP
Meerpet
6
Cyber Crime
7
Counter intelligence cell
4
Nizamabad
1
Renjal
5
Nellore
1
Krishnapatnam Port P.S.
6
Karimnagar
2
Jagitial Traffic PS
7
Guntur Urban
1
EAST TRAFFIC
7
Guntur Rural
1
MARINE
2
NARASARAOPET II TOWN
3
1
NARASARAOPET TRAFFIC
Women PS Kakinada
2
Women PS Rajahmundry
3
Air Port PS, Madhurapudi,
Rajahamundry
1
Miryalaguda II town
2
Miryalaguda Traffic PS
3
Suryapet Traffic PS
4
Kodad Traffic PS
9
10
11
East Godavari (Kakinada)
Nalgonda
WARANGAL URBAN DISTRICT
Volume-I – Techno-Funcational Requirements
1
Warangal Traffic PS
Page 424 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
Annexure-20: Exisitng Data for migration (Indicative).
eCOPS Data
DIST NAME
Adilabad
Anantapur
Chittoor
Kadapa
East Godavari
West Godavari
Guntur
GRP Secunderabad
GRP Vijayawada
Cyberabad
Hyderabad
Karimnagar
Khammam
Krishna
Kurnool
Mahabubnagar
Medak
Nalgonda
Nellore
Nizamabad
Prakasham
Srikakulam
Visakhapatnam Rural
Warangal
Vizianagaram
Visakhapatnam City
Vijayawada City
GRP Guntakal
Rangareddy
Total
FIR
26926
28162
33248
25439
39026
34203
17539
8641
6061
49345
54335
40641
27012
24130
38473
32418
28219
30648
24138
12219
9697
11519
14363
34526
14778
18116
17040
4344
6393
711599
CDF
6344
20037
10300
11548
22930
34686
2405
1115
4487
48255
37977
7056
9003
10471
6342
20925
8053
18428
7321
6393
7319
11384
5007
10332
7762
13148
17051
1028
6206
373313
Volume-I – Techno-Funcational Requirements
ACS
2278
6769
2970
4464
9162
30316
1935
307
551
24185
8481
3537
6195
12733
3392
24805
2666
18747
7720
3328
6025
11396
3329
15380
1501
7772
5841
29
5085
230899
PSS
74
484
315
126
165
1369
42
18
310
603
163
57
132
367
144
1334
64
151
129
15
36
1051
104
362
209
369
495
3
331
9022
CS
246
992
1043
887
1157
28101
346
23
762
33306
5811
341
2261
6084
347
13741
337
2637
1894
347
549
6509
2151
6024
417
2214
1354
13
887
120781
CD
18
110
9
4940
3
5
36
188
37
6
1143
2
155
1
27
7
1085
9
185
5
7971
Page 425 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
KD Sheets / Rowdy Sheets etc.
Andhra Pradesh State Information
SLNo
1
District Name
Rowdy Sheets
Adilabad
Suspect
sheets
KDs
467
773
64
2364
477
143
2
Ananthapur
3
Chintoor
467
880
109
4
Cyberabad city
312
991
122
5
East Godavari
622
1392
170
6
Guntur Rural
1207
763
105
7
Guntur Urban
348
676
56
8
Hyderabad city
1088
1208
564
9
Kadapa
1063
690
47
507
97
10
Karimnagar
150
11
Khammam
384
761
53
12
Krishna
652
554
54
13
Kurnool
1551
892
65
14
Mahabubnagar
482
2114
30
15
Medak
293
1861
102
16
Nalgonda
731
1247
118
17
Nellore
411
618
48
18
Nizambad
135
573
22
19
Prakasham
869
701
61
20
Rajamundry Urban
193
418
42
21
Ranga Reddy
14
59
18
22
Srikakulam
172
465
62
23
Thirupathi Urban
169
166
26
24
Vizainagaram
102
319
41
25
Vijayawada city
308
505
34
26
Vishakapatnam Rural
114
430
41
27
Vishakapatnam city
189
64
546
28
Waragnal Rural
380
1205
35
29
Warangal Urban
348
864
44
30
West Godavari
405
810
128
15990
22983
3047
Total
Volume-I – Techno-Funcational Requirements
Page 426 of 427
Crime & Criminal Tracking Network and Systems Project
AP Police
EndofRFPVolume‐I
Volume-I – Techno-Funcational Requirements
Page 427 of 427