The Championships, Wimbledon Staff Handbook

Transcription

The Championships, Wimbledon
Staff Handbook 2015
Includes the map of Wimbledon site
[Type text]
2015
WIMBLEDON MAP
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2015
INTRODUCTION
Welcome to the FMC Family!
Having joined FMC, we aim to help you adjust to your new position as quickly and easily
as possible. The purpose of this booklet is to provide you with all the information relevant
to your work and provide details of company policies and procedures. By signing and
agreeing to your final offer letter you are agreeing to the terms and conditions outlined
in this booklet so please take the time to read it carefully.
Once you start at Wimbledon, your manager will provide all the necessary guidance and
support needed to achieve the required level of knowledge and standard of work.
This handbook is designed to help you. You will find most topics regarding your
engagement with us covered off. However, if you have any further questions feel free to
contact us using the details below.
If you are unsure about any aspect of your role or the content of this handbook, please
ask the FMC Resourcing Team, who will be happy to assist you.
Good luck with your training and we hope you enjoy working with us.
FMC Resourcing Team
CONTACT DETAILS
RESOURCING OFFICE: FMC Ltd
Church Road
Wimbledon
SW19 5AE
RESOURCING TEAM:
T: 0208 971 2465
F: 0208 944 6362
E: [email protected]
WEBSITES:
www.fmccatering.co.uk
www.wimbledon.com
www.compasseventjobs.co.uk
FACEBOOK:
www.facebook.com/pages/FMC-at-Wimbledon/215550761800891
TWITTER:
www.twitter.com/FMC_Wimbledon
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CONTENTS
WIMBLEDON MAP .......................................................................................................... 2
INTRODUCTION .............................................................................................................. 3
CONTACT DETAILS ........................................................................................................ 3
FMC LTD ........................................................................................................................... 6
OUR PHILOSOPHY .......................................................................................................... 6
CONDITIONS OF WORK ................................................................................................. 7
CANCELLATION .............................................................................................................. 7
REGISTRATION ............................................................................................................... 7
CHANGE OF PERSONAL DETAILS .............................................................................. 8
CREATING LEGENDS E-LEARNING ............................................................................ 8
TRAINING ......................................................................................................................... 8
HEALTH AND SAFETY AT WORK ............................................................................... 8
HOURS AT WORK ........................................................................................................... 9
TRAVEL ............................................................................................................................. 9
SECURITY & ACCREDITATION ................................................................................. 10
PERSONAL BELONGINGS ........................................................................................... 10
UNIFORM, APPEARANCE AND PERSONAL HYGIENE .......................................... 10
UNIFORM STANDARD ................................................................................................. 11
TIME SHEETS ................................................................................................................. 13
BREAKS ........................................................................................................................... 13
STAFF FEEDING ............................................................................................................ 13
YOUNG WORKERS........................................................................................................ 14
ABSENCE & SICKNESS ................................................................................................ 14
HEALTH........................................................................................................................... 14
ONLINE PAYSLIPS ........................................................................................................ 14
REGISTERING FOR ONLINE PAYSLIPS .................................................................... 15
CHAMPIONSHIPS PAY ................................................................................................. 15
CHAMPIONSHIPS BONUS SCHEME 2015 ................................................................. 15
FMC CHAMPIONS.......................................................................................................... 16
HOLIDAY ENTITLEMENT............................................................................................ 16
TAX & NATIONAL INSURANCE ................................................................................. 16
NEST PENSION SCHEME ............................................................................................. 17
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SELF EMPLOYED VENDORS....................................................................................... 17
DEDUCTIONS FROM PAY ............................................................................................ 17
PAY QUERIES ................................................................................................................. 18
SECURITY ....................................................................................................................... 18
PROSECUTIONS AND CRIMINAL CONVICTIONS .................................................. 18
COMPANY VEHICLES .................................................................................................. 19
EMPLOYEE CONDUCT & BEHAVIOUR .................................................................... 19
CONFIDENTIALITY....................................................................................................... 20
GAMBLING/ BETTING .................................................................................................. 20
DATA PROTECTION...................................................................................................... 20
MEDIA POLICY .............................................................................................................. 20
EQUAL OPPORTUNITIES POLICY .............................................................................. 20
HARRASSMENT & BULLYING ................................................................................... 21
FIRE PRECAUTIONS ..................................................................................................... 21
EMERGENCY PROCEDURE ......................................................................................... 21
SUSPICIOUS OBJECTS .................................................................................................. 21
ACCIDENTS .................................................................................................................... 22
ENVIRONMENTAL POLICY STATEMENT ................................................................ 22
ENVIRONMENTAL ESSENTIALS ............................................................................... 24
DELEGATE TESTS ......................................................................................................... 26
CREATING CHAMPIONS TRAINING RECORD CARD ............................................ 26
RESPONSIBLE SERVICE OF ALCOHOL - GUESS THE AGES ................................ 27
HEALTH AND FOOD SAFETY QUIZ .......................................................................... 28
TEST SCORE .................................. ................................................................................ 29
SELF REVIEW ................................................................................................................. 30
TILL TRAINING.............................................................................................................. 31
TRAINING LOCATIONS MAP ...................................................................................... 32
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FMC LTD
Facilities Management Catering Ltd (FMC) is owned by Compass Group UK and Ireland.
We are proud to be the Official Caterer to The Championships, Wimbledon.
FMC is part of the Sport Leisure and Hospitality division of Compass that specialises in the
provision of food service, corporate hospitality and venue management services to the
UK’s premier sports, culture and leisure markets.
OUR PHILOSOPHY
We are extremely passionate about Europe’s largest and most prestigious sporting event
and, with a team who has a wealth of knowledge; our philosophy is simply to be the
best.
Our mission is to create a great experience for both our guests and our staff. We do this
by focusing on the following key aspects:
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Remember that first impressions are lasting impressions
Strive for excellence and deliver your best
Put customers first to understand their needs and surpass their expectations
Enthusiasm is essential – be passionate about what you do
Being a team player is key to success – support your colleagues at all times
Use your initiative and be prepared to be flexible
Give that extra 5% - pay attention to detail
Work hard and enjoy the experience
If you enjoy your work, your customers will enjoy the service you give them. Smile and
have fun, we would like you to look back at your time with us as the best job you had all
year!
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CONDITIONS OF WORK
Even though you may have worked for us before, the basis of your engagement is that of
a Casual Worker on a contract for services, and not under a contract of employment.
The Company is under no obligation to offer you employment.
As a Casual Worker you undertake specific engagements and have the right to choose,
without penalty whether or not to accept the offer of an engagement, but having
accepted you have a responsibility to come to work. Your engagement automatically
terminates whenever the function or event ends as stipulated on your work offer. The
Company has no obligation to offer you any shifts in the future.
The Company reserves the right to transfer you to suitable alternative work at any time
and without prior notice. The Casual Worker or the Company may terminate the
engagement at any time without giving prior notice.
You will be informed of the following points when you arrive for work:
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Your exact duties and responsibilities
Your unit location and area to report for work
What your meal and break allowance will be and where and when to take them
Please be advised that in accordance with the Working Time Regulations all workers
under the age of 18 are limited to working a maximum of 8 hours per day and 40 hours
per week. An uninterrupted rest period of 30 minutes must be taken if the working day is
longer than 4.5 hours. For all workers over 18 an uninterrupted 20 minute rest period must
be taken for every 6 consecutive hours of work completed.
The Company reserves the right to vary your booking to meet changes in business
requirements.
The Company reserves the right to make changes to the terms and conditions of your
engagement; these will be notified to you by the FMC Resourcing Team.
CANCELLATION
The Company will only pay for hours or days actually worked. If a function or event is
cancelled or the number of workers required is reduced, even at the last moment when
you have already arrived for work, the Company has no obligations to compensate you.
The Manager responsible for the function or event may make exceptions to this rule
under special circumstances.
REGISTRATION
Upon registering for work for the first time you will complete an online application form
and provide us with personal details including Bank details, National Insurance details
and appropriate Right to Work documentation. You cannot be paid until you have
provided this information and you have completed your online induction.
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CHANGE OF PERSONAL DETAILS
In order for your records to be kept up to date, you should notify a member of the
Resourcing Team if you change your name, personal circumstances, home address,
bank details, or telephone number as soon as possible. You can do this by sending an
email to [email protected]
CREATING LEGENDS E-LEARNING
Creating Legends is your start to finding out what a great company Compass is to work
for and is offered to all new colleagues. It is a Company requirement for you to complete
Creating Legends before starting work with us or we will not be able to pay you.
Creating Legends gives you an insight into our Company, where we operate and how
we operate safely and legally. It contains an array of informative slides and is available
from any broadband connected computer anytime, anywhere, including internet cafes,
libraries or at home.
If you are new to Compass, you will be sent an email with your own personal login details
to complete your Creating Legends.
TRAINING
We take our responsibilities regarding legal compliance and appropriate training safety
information most seriously. Therefore we ask that you complete our e-learning training
prior to you starting work at the Championships. You will be notified either by email or in
your final offer letter of the link or website you will need to visit to complete this elearning.
At the check-in weekend you will be required to attend our Creating Champions training
session, which will tell you what you need to know about your job, our customers, the
event and the health and safety rules of the site. We depend on your skills and
knowledge to maintain our high standards and reputation of excellence so it’s important
that you attend your scheduled training session.
HEALTH AND SAFETY AT WORK
Employees will be expected to act with due care to prevent injury to themselves and
others, to report accidents, damage to equipment and potential hazards and to follow
agreed working practices.
In particular you must:
 Wash your hands after visiting the lavatory, after smoking, eating or disposing of
rubbish.
 Report any accident, safety hazard or illness.
 Cover cuts with a waterproof, detectable blue plaster.
 Exercise good hygiene practices and be sure not to risk contamination of food.
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Personal Protective Equipment (PPE) and safety equipment is provided, where
appropriate, for employee’s safety. Employees will be expected to comply with all
operating instructions and not to intentionally or recklessly interfere with or misuse
anything provided in the interests of safety.
You must exercise care at all times to ensure the safety and protection of the public,
members and staff.
HOURS AT WORK
Good time keeping and attendance are crucial to the standard of service that we
provide to our customers and it is your duty to ensure that you arrive a minimum of 15
minutes prior to the start of your shift and are ready to start on time.
Whilst at work your first responsibility is to the Company and during your work hours you
must not engage in any private business activity whether or not this is for financial gain.
TRAVEL
The Wimbledon area is well served by all modes of public transport especially during The
Championships. The Club is roughly a 10-minute walk from either Wimbledon Village or
Southfields. It is a 35-minute walk from Wimbledon Town Centre. The nearest public
transport is Southfields tube station; for The Championships all staff must enter the
grounds via the FMC Staff entrance (Gate 1D) in the bus turnaround on Church Road
near to Gate 1.
By Car – During The Championships FMC Staff are able to use the AELTC Staff ‘Park and
Ride’ service. The car park is off the A24 in Morden Park, Post Code SM4 5QU. The club
operates a shuttle bus service from 0630 hrs until 1 hour after the end of play to transport
staff to and from the Club; the journey will take approximately 30 minutes. You must show
your Accreditation Pass to gain free access to the Car Park and Bus Service. Please ask
the Resourcing Team for more details.
By Bicycle - There are bike rack facilities in Car Park 8 (opposite Gate 1)
By Tube - Southfields (District Line) - 15 minute walk, or 39 and 493 bus.
By British Rail - Wimbledon Station - services stop frequently here to and from Waterloo
via Earlsfield and Clapham Junction.
By Bus - The 493 and 39 busses both run along Church Road and stop at AELTC. The 493
route runs from Richmond to Tooting via Wimbledon Train Station. The 39 bus runs
between Clapham Junction and Putney Bridge.
If you have any further queries on how to get here please check Transport for London’s
Journey Planner at www.tfl.gov.uk
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SECURITY & ACCREDITATION
The AELTC, together with the Metropolitan Police Service and the AELTC Security provider
will operate security procedures designed to protect the safety of all staff, visitors and
ticketholders entering the Grounds.
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All staff /contractors will be issued with a photopass which must be worn with the
photo on display at all times. This is required for entry to the Ground.
Photopasses remain the property of the AELTC and can be withdrawn at any
point without declaring a reason. The transfer of passes is strictly forbidden.
Photopasses do not allow access to any court / seating areas without the
appropriate access code.
The only valid accreditation for The Championships is an AELTC Championships
pass.
All passes must be handed in to the FMC Resourcing Team when no longer
required.
Terms and conditions of accreditation and entry to the Grounds must be abided
by at all times.
During The Championships and build up / de-rig, passes will be scanned to record
entry to and exit from the Grounds. Dedicated staff gates are shown on the
reverse of the pass.
If you lose your pass, please inform the Resourcing Team immediately so that it can be
cancelled. You will be asked to pay £2.00 for a replacement copy to be issued.
PERSONAL BELONGINGS
Lockers are available in the changing rooms of some areas. You will need to provide a
padlock in order to use these lockers - if you do not have one of your own you can
purchase them from the linen room for £4.00 and all proceeds go to charity.
We strongly recommend that items of value and large sums of money are not brought
on site. FMC cannot take any responsibility for any loss or damage to these should you
bring them.
Whilst on site you may be asked to seal your wallet/ purse and mobile phone in a clear
bag for the duration of your shift. This is to ensure the safety and security of your
belongings.
UNIFORM, APPEARANCE AND PERSONAL HYGIENE
All personnel working in the grounds are expected to conduct themselves and dress to a
standard which is in-keeping with the prestige of the Championships.
In order to keep the food preparation environment you work in as clean and hygienic as
possible, it is imperative that the uniform you wear is kept clean and free from debris,
odours and stains that could otherwise jeopardise the sanitary environment we are
required to work in.
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We provide you with the following uniform:
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A uniform issue card
A Shirt or T-Shirt
A Tie (where applicable)
An Apron
A Cap (where applicable)
Warm Outerwear (where applicable)
Any Personal Protective Equipment you may require
The uniform we ask you to provide:
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Plain black, knee length pencil skirt or plain black trousers (no denim or jeggings)
Plain black, fully enclosed, polished shoes with a good grip (no sandals, high
heels or ballet pumps)
Plain black socks for trousers or flesh tone tights for skirts.
N.B. Team Support and Kitchen Support positions may wear trainers – these however must
be black, sturdy, slip resistant, in good repair and look smart.
You can collect clean uniform from the linen room which is open throughout the
Championships. We operate a clean for dirty system and you can change your uniform
as often as necessary. If the linen room is closed when you finish work, we ask that you
store any dirty uniform safely in your locker (lockers are located in the No.1 Court
changing rooms) and replace it the following day.
We do not expect you to clean or iron your uniform yourself. You should not travel to and
from work in your uniform.
It is vital that you keep your uniform issue card safe. It is a record of the uniform you have
been issued with and at the end of the Championships, proof that you have returned all
of your uniform. It is important to complete your uniform issue card with your personal
details and hand it in, otherwise you may jeopardise your Championships Bonus.
UNIFORM STANDARD
To ensure that these uniform requirements and standards are maintained throughout the
tournament regular uniform reviews will take place. Uniform reviews will form part of our
bonus decisions and consistently poor uniform standards will affect any bonus payments
you may be entitled to.
Please follow these simple uniform standards whenever you are in your FMC uniform:
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Nails should be kept short and clean, false nails and nail varnish are not allowed.
Long hair must be tied securely back and kept out of your face with a discreet
hair accessory.
You should be clean shaven or any facial hair should be kept neatly trimmed.
For health and safety reasons no earrings, bracelets or any other jewellery other
than a plain wedding band and a wrist watch may be worn.
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Subtle make-up may be worn but fake tan is prohibited as it causes permanent
damage to uniform. Excessive make up or fake tan stains on your uniform will
result in the loss of your Championships Bonus.
We encourage you to use deodorants and body spray to guard against body
odour, please use them in moderation.
Please ensure that you are correctly dressed at all times:
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Shirts should always be tucked in.
Hats should always be worn if provided.
Aprons should be kept clean and changed if they become dirty throughout the
day.
Ties and accreditation passes should be worn inside the apron.
The neck strap of your apron should be worn underneath your collar.
NB: If you do not comply with these uniform standards you may not be allowed to start
work or your shift may be terminated and you will forfeit the remainder of your shift.
Please make sure your
shirt and tie are done
up correctly.
Aprons should be
tied at the back;
the ties should not
be visible at the
front of the apron.
Please make sure
your polo shirt is
done up correctly
and you wear
your visor at all
times when
working.
Skirts should be
able to reach
your knees at all
times and worn
with flesh tone
tights.
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Ballet pumps that expose your foot are not
acceptable. Please wear sturdy shoes that
offer some protection to your feet and have
a good grip on the sole.
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Shoes should be plain black, fully enclosed,
and polished. Team Support and Kitchen
Support positions may wear trainers – these
however must be black, sturdy, in good
repair and look smart.
TIME SHEETS
Your Manager will complete a weekly timesheet for you recording your start and end
times of each shift. Falsification of hours and signatures will be considered as gross
misconduct. Your timesheet is a legal record of your hours worked, and you will receive a
copy of it at the end of each working week.
BREAKS
In accordance with the Working Time Regulations all workers are required to take a
break. For all staff under 18 years of age an uninterrupted rest period of 30 minutes must
be taken if the working day is longer than 4.5 hours. This break will be unpaid.
For all staff over 18 years of age an uninterrupted 20 minute rest period must be taken for
every 6 consecutive hours of work completed. You will be required to take an unpaid
break of 30 minutes.
During the Championships, If your shift is 8 hours or longer (applicable to staff only over 18
years of age), you are required to take an unpaid break of 60 minutes. Your unpaid
break is a condition of employment and you are unable to forfeit this break.
STAFF FEEDING
Staff food is provided in the No.1 Court Staff Restaurant and Centre Court Staff
Restaurant only. No pre-packed food (sandwiches, crisps etc) or bottles of drink can be
consumed from your area unless you have obtained written consent by the Area Chef or
Manager. Broken items or returned food must be reported to the Management team to
be processed through the food wastage policy and cannot be consumed without
consent from your Manager or Area Chef.
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Under no circumstances is anyone permitted to consume alcohol whilst in FMC uniform,
on duty or wearing accreditation. Anyone found doing so will be escorted off site and
may have the remainder of their shifts cancelled.
YOUNG WORKERS
As per the Working Time Regulations, workers under the age of 18 must not work more
than 8 hours per day and no more than 40 hours per week. They will also be entitled to
an uninterrupted 30 minutes break for each 4.5 hours of continuous work. This break is
unpaid. They are also unable to work after 10pm unless to ensure continuity of work, in
which case they can work until 11pm. If this occurs the young worker cannot work before
6am or 7am the next day. There must be a 12 hour rest period between each working
day.
Unit Managers are responsible for ensuring that these conditions are adhered to. If you
are aged under 18, we ask that you understand these conditions and agree to sign off
within the required time limits.
Staff members who are under the age of 18 will be paid at a rate of £4.75 per hour.
ABSENCE & SICKNESS
All sickness and absences must be reported to the Resourcing Team by 9am on that day,
by calling the office on 020 8971 2465. Please do not call your Manager. If you do not
telephone to explain your absence you may be replaced and subsequently not required
for the remainder of The Championships.
HEALTH
Many of you will be staying away from home during The Championships fortnight, and
given the food environment you will be working in, it is imperative that you remain in
good health throughout. We have an arrangement with Putney Mead Medical Service
(local to Wimbledon) where they will see any member of the FMC Team who has a
health complaint. For further details please contact the Resourcing Team.
ONLINE PAYSLIPS
Online payslips work in the same way as paper payslips but you will need to access a
secure website to view your ePayslip. Each week you will be sent an email when your
ePayslip becomes available for you to view online. You will be able to logon to the
secure ePayslips website and view, print or save your pay information at any time of the
day. You will need to register in order to access the secure site please see the registering
for online payslips section for more details.
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REGISTERING FOR ONLINE PAYSLIPS
The first time you access your ePayslip information you will need to register online. Please
visit the below website:
https://payslip.wealden.net/COMPASS/registration.asp
To register for ePayslips you will need to provide the following:
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Employee number (ERN) This will be given to you on your first day
Date of birth
National Insurance/PPS number
An email address. This is the email address where your ePayslip notifications will
be sent
Your username is your employee number. Once you have setup your ePayslip account
you can change your username to something more memorable.
Once you have registered for ePayslips an activation email will be sent to the email
address you have provided and you will be asked to verify your details and set a
password. You will then be able to securely access the ePayslip website.
CHAMPIONSHIPS PAY
PAYE Employees are paid weekly into either a bank account or building society account
of their nomination. Under no circumstances can employees be paid by cheque or cash.
PAYE Employees will be paid in three payments for the work that they carry out at the
Championships:
1. Check-in Weekend (26th, 27th and 28th June) will be paid on Wednesday 8th July
2. Week 1 Payment (Monday 29th to Sunday 5th July) will be paid on Wednesday
15th July
3. Week 2 Payment (Monday 6th to Sunday 12th July) will be paid on Wednesday
22nd July
Please note that although The Championships runs from 29th June to 12th July, there is no
guarantee of 13 days work.
CHAMPIONSHIPS BONUS SCHEME 2015
Bonus payments are awarded based on performance during The Championships.
Bonuses are discretionary and are linked to your Managers written assessment of your
attendance, timekeeping, personal presentation, organisation, use of initiative, hygiene
standards, team-working ability, customer service, standards of service and customer/
client satisfaction. If eligible, bonus payments will be paid on the following dates:
For Staff roles: Wednesday 5th August.
For Management and Chef Roles: Wednesday 12th August.
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FMC CHAMPIONS
The FMC Champions Award is awarded to a member of the Team that goes above and
beyond their job duties to create a fantastic experience for our client and guests and
shows consideration for their team members.
The FMC Champions Award is nominated by both Team Members and Management.
The nominations are gathered together and an ‘FMC Champion’ is announced. The
Champion will be given a pin badge to wear with their uniform and certificate of thanks
for their hard work.
Details of the award scheme will be communicated to you during The Championships.
HOLIDAY ENTITLEMENT
All workers are entitled by law to 28 days holiday per year, pro rata if they do not work full
time. As a Casual Worker over the event period, you will not have a standard shift
pattern which you can take holidays from, and instead we pay your holiday as an
equivalent sum.
From the moment you start working with us you will accrue holiday pay. This is based on
the amount you earn and the amount of work you complete with us. Holiday pay is
calculated by accruing 12.07% of your gross earnings.
Holiday pay can only be paid by your home location i.e. the location where you
commenced work. In order to receive your holiday pay from Wimbledon you must:
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Send a written request to [email protected]
Claim your holiday pay for your work over the Championships between 16th July
to 31st August.
TAX & NATIONAL INSURANCE
For PAYE workers, Tax and National Insurance contributions are automatically calculated
and deducted from your pay. If you are new to Compass Group you will be asked to
complete a new starter checklist form prior to starting your engagement with FMC to
ensure we have the correct tax information for you.
Our parent company, Compass Group UK, has been asked by Her Majesty’s Revenue
and Customs to tax all staff under PAYE regardless if they are a student or not. Under this
agreement we do not accept P38 student tax forms. National Insurance will not be
deducted from any worker who can provide the Company with a National Insurance
Exemption Certificate.
If you wish to claim back your tax, you will need to contact the tax office for advice.
There are several ways to claim back tax and often any over payment will be
automatically rebated after you have received your final payment. Please note if you
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would like to request your P45 after you have finished working with us this will terminate
you from our payroll system and to work with Compass again you will need to re-apply.
For Tax Queries please contact the Tax Office direct: Telephone Number: 0300 200 3300
Please Quote Reference Number: 671/C145
NEST PENSION SCHEME
For staff members who will be working with us for over 3 months you may be
automatically enrolled onto the Compass Group pension scheme with Nest. In order to
qualify for auto enrollment you must meet the following criteria:
 Be aged at least 22 but under State Pension age
 Earn more than £10,000 per year
 Be working or normally work in the UK
 Not already be an active member of a qualifying scheme with Compass Group
If you have been automatically enrolled the Nest Pension Scheme will contact you
directly with more information and any contribution will be detailed in your wage slip. If
you would like more information about workplace pensions via the Nest Pension Scheme
please visit: www.compass-pensions.co.uk
SELF EMPLOYED VENDORS
If you are a Registered Approved Self Employed Vendor with Compass you must submit
an Invoice to the Resourcing Team as soon as possible after you have completed your
engagement with FMC.
The deadline for receiving Invoices for work carried out at The Championships is
Wednesday 15th July 2015. If you submit an invoice after this date you will not be paid
until the end of August.
The August cut off for submitting invoices is Wednesday 12th August 2015.
DEDUCTIONS FROM PAY
The Company reserves the right to recover any overpayment of wages, bonuses and/or
holiday entitlement from your pay or require a repayment from you in respect of any
over payments of wages bonuses and holiday entitlement or any other monies owed, or
deemed to be owed by you to The Company.
The Company withholds the right to deduct money from your wages if you fail to return
company property, including but not restricted to uniforms, accreditation and
equipment.
If you do not return your Uniform Card it may result in the loss of your Championships
Bonus.
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PAY QUERIES
Any query you may have regarding your pay must be made in writing to the Resourcing
Team. N.B. The deadline for pay queries is 31st August 2015.
SECURITY
You are personally responsible for all Company property including money that you may
handle. This remains the property of the Company at all times along with any equipment,
uniform or protective clothing that is provided for your use. The Company reserves the
right to require you to reimburse the Company for any loss.
If you are handling cash and you are provided with a till you must always follow the
following rules:
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You will be required to declare how much cash you have on your person at the
beginning of your shift
All transactions must be registered through the till
No money is to be put in the till drawer which is not part of the transaction
The till drawer must be kept closed between sales. The till drawer is not to be
opened other than a genuine transaction or by an authorised person
Only authorised persons may take money from the till
Any tips must be put into a designated, visible receptacle
Company procedures and policies will be followed at all times
Anyone found gambling, consuming alcohol or taking non-prescribed drugs will
be dis-engaged and escorted off the premises immediately
The Company does not insure your property and accepts no liability for loss or damage.
You are responsible for insuring your own belongings; therefore we ask you only bring the
minimal amount with you to work. We may provide a storage area for personal
belongings but any items are stored at your own risk.
It is recognised, for reasons of security that you must be prepared to be searched by an
authorised person at any time, or on leaving the establishment. This also applies to your
belongings, any locker or accommodation provided by the company. If you are found
to be in the possession of goods without authorisation you may be liable to prosecution.
We strongly believe in the protection of our people, products and assets, as such we
reserve the right to search any member of staff whilst at work. You may refuse to be
searched but this will affect future work offers.
We operate a zero-tolerance policy on theft and dishonesty.
PROSECUTIONS AND CRIMINAL CONVICTIONS
If you are prosecuted for any offence, other than a minor traffic offence, you must
disclose this to a member of the Resourcing Team. Only traffic offences which do not
result in an endorsement of your driving licence are considered to be minor.
18
2015
The Company may need to conduct criminal record or security checks before
employment is confirmed. You will be informed at the application stage if any such
checks are required and employment will only be confirmed once the vetting
procedures have been completed and are satisfactory.
COMPANY VEHICLES
Some employees are required to use Company vehicles to carry out their duties. If you
are required to drive as part of your employment then you should only use the vehicle
after completion of an authority to drive form. You must be aged 21 or over and hold a
Full UK Driving Licence to drive a vehicle for work.
EMPLOYEE CONDUCT & BEHAVIOUR
ALCOHOL AND DRUGS
The Company have the right to expect that employee’s conduct or performance is not
impaired by drugs or alcohol at work. Even mild alcohol intoxication is likely to result in a
lower standard of performance and a potential increase to health and safety risks in the
workplace, as judgment and concentration are impaired.
The consumption of alcohol on duty, or reporting for duty under the influence of alcohol
is considered a serious issue. The use, possession or sale of illegal drugs at work or the
deliberate misuse of prescribed drugs and substances such as solvents whilst at work is
strictly prohibited. Any employee in breach of these rules will be disengaged and you will
be escorted off site immediately.
In the event that you are travelling on any transport supplied or provided by the
Company, we reserve the right to remove you from such transport in the event that you
are under the influence of alcohol or non- prescription drugs or are abusive to any
members of staff or to the provider of transport. Once you are removed from transport it
is your responsibility to make alternative arrangements.
SMOKING
Wimbledon is a no smoking site. Smoking (including vaping) is only to take place in the
designated smoking areas. Employees are not to smoke in the presence of the general
public whilst at work. Employees may request permission from their line manager to take
where appropriate a ‘smoking break’ but they must return to their workplace at the due
time. Such permission is entirely at the employer's discretion and does not constitute an
entitlement. Employees who disregard the no smoking rules may be disengaged and
may be escorted off site immediately.
19
2015
CONFIDENTIALITY
You shall not, either during your employment with The Company, or afterwards, divulge
to any individual, Company or undertaking, any confidential information or materials
acquired by you in the course of your employment.
You will be required to sign an AELTC Confidentiality Agreement prior to commencing
your engagement. This agreement states that during your engagement with FMC at
Wimbledon, confidential information about the AELTC, The Championships, staff and
players must not be disclosed or used at any time, whether during your engagement or
thereafter, other than in the proper performance of your duties.
For the avoidance of doubt, this includes, without limitation, information on Facebook,
Twitter, Instagram or any such similar social media.
GAMBLING/ BETTING
Betting, assisting betting or the use/supply of information for betting on Championships
tennis matches and/or their outcomes, directly or indirectly, by anyone holding AELTC/
Championships accreditation may lead to the loss of accredited status for the current or
future Championships, and/or further action.
DATA PROTECTION
The Company is committed to retaining confidential personnel matters that have been
collated during the recruitment process and during the performance of activities. The
storage of data and information complies with the Data Protection Act 1998 and
individual access should be requested in accordance with these principles.
MEDIA POLICY
FMC workers are not authorised to contact the media or respond to any media calls
without the knowledge and approval of Compass Group communications team. This
applies to all media across TV, radio, online and print and includes personal contacts,
trade magazines, national and local press. If in doubt or if you are approached you
should speak to your line manager or a member of the FMC Resourcing Team.
EQUAL OPPORTUNITIES POLICY
It is the policy of this Company that all persons shall have equal opportunities. There shall
be no discrimination against any person in recruitment, promotion or in any other way,
on the grounds of colour, sex, race, ethnic, national origin, disability or age.
In compliance with this policy, the Company will not tolerate any form of racial or sexual
harassment of one employee by another. Acts of this nature, besides being potentially
20
2015
unlawful, will be regarded as misconduct and dealt with as such under the Disciplinary
and Grievance Procedure.
HARRASSMENT & BULLYING
All staff are entitled to work without harassment, bullying or victimisation because of their
race, colour, nationality, ethnic origin, religion, belief, gender, sexual orientation, marital
status, disability, age, or membership or non-membership of a trade union.
Harassment can involve a single incident or may be persistent. Harassment is harmful to
employees, employers and customers alike. It can range from extremes such as violent
outbursts, to less obvious actions such as excluding someone from social activities.
It is every employee’s responsibility to stand against these behaviours in the workplace
and any staff member found to be violating these rules will be disengaged and you will
be escorted off site immediately.
FIRE PRECAUTIONS




Fire escape routes must be kept clean at all times.
All buildings, circulation routes, and covered areas in the grounds are designated
‘No Smoking’ and must be strictly observed.
The fire alarm is tested every Monday at 09:30hrs throughout the year. During
Championships there is a test every morning.
The Assembly Area, should the fire alarm sound for more than 30 seconds, is the
‘Rose Arbour’ between Courts 14 and 19 or the Tea Lawn, between Gate 4 and 5
– do not use the lifts.
EMERGENCY PROCEDURE
In the event of evacuation, a nominated fire warden takes responsibility to clear all areas
and roll call staff.
Should there be a need to evacuate you will be advised by your Manager. Please make
your way calmly, quietly and without running via the nearest fire exit to the appropriate
evacuation point.
During the Championships the evacuation point will announced via the Public Address
system.
Managers and Staff must not re-enter their areas until authorisation is given by the Senior
Operations Manager on duty.
SUSPICIOUS OBJECTS
If you discover a suspicious package or it is reported to you:
21
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
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2015
Do NOT touch it
Do not use your mobile phone within 10 meters of the suspicious object
Ensure the package does not belong to anyone in the vicinity
If it is not claimed, report it immediately to your Manager who will contact the
Appropriate Safety personnel.
ACCIDENTS
Any accident/ incident or near miss must be reported to the Resourcing Team and
recorded in both FMC and the AELTC Accident Logs. FMC and AELTC have a duty to
investigate any accident or dangerous occurrence; therefore, you must notify your
Manger immediately should an accident occur.
An FMC Accident Investigation Pack (AIP) must be completed in full for every accident.
The completed AIP must be handed in to a member of the Resourcing Team and the
scene of any accident/incident must be left intact pending an investigation.
ENVIRONMENTAL POLICY STATEMENT
FMC is committed to conducting itself in a responsible manner to protect people and
the environment. To this end FMC, with the full support of its board of directors, aims to
conduct all of its operations in a responsible manner in order to reduce recognised
hazards and to respect the environment.
The concepts of ‘environmental best practice’ and ‘duty of care’ will be implemented to
establish high standards of operation in all the company’s activities for which adherence
will be mandatory.
FMC has established the following environmental goals:

To ensure that all its activities comply with or exceed regulatory controls or codes
of practice where they are available. In the absence of specific regulations, all
activities are carried out in an environmentally responsible manner to prevent any
pollution.

To conserve natural resources by the use of energy management, recycling and
other appropriate means, and to deal with suppliers and contractors who
actively share these goals.

To operate each of its facilities in a responsible manner, with due regard to the
local community in which it resides and having taken due account of any
particular environmental aspects identified at that location.

To continue to develop and improve its operational standards as a result of both
its own efforts and using appropriate available technological developments.

To make all employees aware of its environmental policy whilst providing suitable
training to improve environmental awareness, and allocate clear responsibilities.
22

2015
To operate and continually improve systems and procedures for both operations
and their monitoring to ensure adherence to the policy.
23
2015
ENVIRONMENTAL ESSENTIALS
You can save energy by:









Keeping pre-heating times for ovens, hobs, grills, fryers etc. to the minimum
described below:
 Large Oven 10 – 15 minutes
 Deep Fat Fryer 5 – 10 minutes
 Char Grill 10 minutes
 Griddle 10 minutes
Turning off vacuum cleaners when not in use.
Always using the most suitable sized equipment and using saucepan lids where
possible.
Avoiding using cooking equipment as a substitute for space heating.
Avoiding using dishwashers on part load.
Making sure that rates of extraction are controlled.
Not wasting hot water.
Making sure that all equipment is turned off when not in use.
Making sure that lights are turned off when not needed and doors and windows
are kept closed.
You can save water by:




Minimising water wastage, including hot water.
Reporting dripping taps to your Manager.
Using a bowl or sink plug when washing equipment or food rather than running
the tap.
By not overfilling buckets and mop buckets.
You can help prevent pollution by:






Only disposing of wastewater into the designated sinks and drains.
By only using the correct dilution of chemicals to water as directed according to
the manufacturer.
Cleaning up small spillages immediately and disposing of them in the correct
receptacle – if in doubt, ask your line manager.
Reporting any spillages of oil or chemicals immediately to your manager.
By being fully trained in spill response and knowing the spill response plan.
Knowing where the spill response kit is located in the unit.
You can help reduce waste by:





By being proactive with new ideas for reducing waste.
By being aware of all recycling occurring within the unit.
Making sure you segregate all waste.
Always use the correct skip or bin for recycling.
Measuring food waste.
YOU CAN MAKE A DIFFERENCE IF YOU THINK GREEN
24
2015
25
2015
DELEGATE TESTS
This section is designed to be removed from your handbook, and will be
kept by the Resourcing Team as proof of your training record.
It contains the following tests:
1. Responsible Service of Alcohol
2. Health and Food Safety
3. Till Training (for staff in cash handling areas only)
CREATING CHAMPIONS TRAINING RECORD CARD
Name……………………………………………………………………………………
ERN………………………………………………………………………………………
Unit Name ……………………………………………………………………………..
Unit Number …………………………………………………………………………...
Job Role ………………………………………………………………………………..
I acknowledge I have attended ‘Creating Champions’ training
Signature ……………………………………………………………………………..
Date of Training ……………………………………………………………………..
N.B. Please submit to the Resourcing Team to be paid for your training
session
Thank you
26
2015
RESPONSIBLE SERVICE OF ALCOHOL - GUESS THE AGES
You should request Identification from a guest if you suspect that they are under
what age?
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
What are acceptable as forms of ID?
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
What signs would you look for to tell whether a guest was intoxicated?
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
27
2015
HEALTH AND FOOD SAFETY QUIZ
1. Which of the following is the major
cause of accidents in catering
business?
A. Gas explosions
B. Slips and falls
C. Cuts on a slicing machine
D. Electric shocks
5. What is the correct method to use to
reach an object on a high shelf in a
store room?
2. What should a catering employee
place on a minor cut on their hand at
work?
A. Pink adhesive plaster
6. Which is the most common way that
food poisoning bacteria are brought into
the kitchen?
A. Bread and cakes from the baker
B. Pork pies and boiled ham from the
cooked meat supplier
C. Raw meat and poultry from the
butcher
D. Documents and paperwork from
head office
B. Nothing
C. Bandage and lint dressing
D. Blue waterproof plaster
3. When is it safe to return to a building
after a fire evacuation?
A. As soon as the alarm stops sounding
B. You cannot see smoke or flames
C. Other people go back in
D. The person in charge says it is safe to
do so
4. What should you do immediately if
oil is spilled on the floor?
A. Ignore it and expect someone else
to clean it up
B. Warn your colleagues, clean it up
and put out a “Wet Floor” sign
C. Warn everyone in the kitchen and
clear it up after service
A. Stand on a step ladder
B. Stand on a chair
C. Stand on two boxes of cans
D. Stand on the first shelf
7. Where is the best place to store waste
and rubbish that is awaiting collection so
that pests are not attracted to it?
A. In an open top bin outside the
kitchen door
B. In cardboard boxes on the yard
outside the kitchen
C. In a lidded bin or skip away from the
kitchen
D. In open black polythene bags in the
refuse storage area
8. Why must food handlers wear
protective clothing?
A. To protect against injury
B. To look smart and clean
C. To keep clothes clean
28
9. After doing which ONE of the
following is it MOST important to wash
your hands?
A. Buttering bread
B. Slicing cooked meat
C. Handling raw meat
D. Slicing cake
10. Which are the main reasons for
having high standards of cleanliness
and hygiene in food premises?
A. To encourage customers
B. To protect customers from food
poisoning
C. To keep Enforcement Officers
happy
D. To make conditions more
pleasurable for staff to work
2015
11. What number should you call in the
event of an issue or emergency on site?
A. 2666
B. 999
C. 911
D. 3887
12. Whos responsibility is it to take care
of your health and safety?
A. FMC
B. Your manager
C. Yours
D. The Guests
Name ……………………………………………………………………
ERN ……………………………………………………………………....
TEST SCORE ..................................
29
2015
SELF REVIEW
We aim to provide legendary experiences to all our guests. After your first
day, take the opportunity to review your service against the six core
behaviours we covered in your training:
(1 = poor, 5 = excellent)
1
2
3
4
5
1. Taking pride in appearance,
attention and attitude
2. Proud of our venue and fantastic
offer
3. Quick to share a smile
4. Always asks is there anything else
I can do for you?
5. Welcomes every guest back
6. Never miss a chance to WOCAAT
Which areas are you going to work on?
30
2015
TILL TRAINING
This section must be completed by all front of house staff in cash handling
areas.
If you are handling cash and you are provided with a till you must always
follow the following rules:







You will be required to declare how much cash you have on your
person at the beginning of your shift
All transactions must be registered through the till
No money is to be put in the till drawer which is not part of the
transaction
The till drawer must be kept closed between sales
The till drawer is not to be opened other than a genuine transaction
or by an authorised person
Only authorised persons may take money from the till
Any tips must be put into a designated, visible receptacle
I hereby declare that I have been trained by the Treasury to use the till,
including error correcting and over rings and have had the cash handling
procedures explained in regard to the Wimbledon Tennis Event
Name …………………………………………………………………………………
Signature ……………………………………………………………………………..
Date of Training ……………………………………………………………………..
31
2015
TRAINING LOCATIONS MAP
32

The Championships, Wimbledon Staff Handbook

Transcription

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