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2012
www.pcrmc.com
PCRMC
Community
Benefit Report
An annual report highlighting
the community benefit from Phelps
County Regional Medical Center
Board of Trustees:
Tom Bahr
Jo Ann Brand-Hoertel, RN
Albert Crump Jr.
Ted Day
John Park, PhD
John Denbo
Chief Executive Officer
Ellis Hawkins
SVP, Chief Operating Officer
Don James, D.O.
SVP of Medical Affairs, Chief Medical Officer
Edward Clayton
SVP of Finance, Chief Financial Officer
Production:
Graphic Designer
Sarah Wilson
Marketing Coordinator
Writer
Somer Overshon
Marketing Communications Specialist
Writer
Lindsey Dunstedter
Public Relations Specialist
2
Community Benefit Report
What makes Phelps County Regional Medical Center unique
is that we provide a perfect blend of world-class innovative
technology and home-town community values. While we
offer the most advanced services and care, the heart of our
organization continues to focus on the very foundation that
started it all: our friends and neighbors in the community.
What is
Community
Benefit?
Without community investment we would lose the essence
of who we are, where we came from and the reason we
exist—to serve others. Serving others remains the basis of our
organization, a mission that originated back in 1950 when
service-minded people and groups in the Rolla area set out to
create a space where everyone who needed medical care had a
place to go for treatment.
Community benefit refers to
We have grown substantially since we opened our doors
on March 9, 1951, but the principles that founded our
organization remain the same. Those principles are deeply
rooted in the continuing tradition of giving back and investing
in our communities. Our history is rich with philanthropy,
and we honor our ancestors by doing exactly what they did
some 63 years ago—by giving back and investing in the
people and community we believe in and who inspire us
every day.
includes the following:
Sincerely,
programs or activities that
provide treatment and/or
promote health and healing
as a response to identified
community needs. This
>> Charity & Other
Uncompensated Care
>> Community Outreach
Services
>> Health Professionals
Education & Placement
>> Donations to Community
Groups
John Denbo, Chief Executive Officer
3
Sustainable Growth
A Look Back at PCRMC’s History
by Somer Overshon
A Hospital Created For
The Community
Phelps County Regional Medical
Center’s rich historical background began
in 1949 as a grassroots effort among
residents in Rolla and the surrounding
communities. A medical facility was
needed in the community, so area residents
and organizations in Rolla stepped up to
make that happen. Through philanthropic
efforts by community businesses and
area residents, construction of the Phelps
County Memorial Hospital, as it was called
in the early years, was completed on
ground donated by the Rolla Lions Club
and opened to the public in March 1951.
The new hospital was reportedly
completed at $1,000,000, which included
$400,000 raised by a county-wide bond
issue in 1948, more than $200,000 received
from the federal government, and a
county-wide drive to collect funds from
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Community Benefit Report
local residents. As a result of donations
from local people, an additional $25,000
was contributed towards the construction
of the hospital. The Rolla Daily News
said about the donations, “Many people
contributed enough money to equip an
entire room [in the new hospital]. Others
gave larger or smaller amounts.”
Prior to Phelps County Memorial
Hospital’s opening, there was no other
hospital facility located in the area.
Therefore, the undertaking of a new
hospital was a community effort, and
once completed, was a symbol of pride for
the community. Upon opening, the Rolla
Daily News reported, “Its [Phelps County
Memorial Hospital] completion represents
a long-cherished hope of many hundreds
of persons of the county. It stands today
as a tribute to hard work and sacrifice on
the part of persons with enough civic pride
and enough interest in health and welfare
for themselves and their fellows to work
“PCRMC has grown from
a small, rural hospital
to the world-class facility
it is today”
and fight for such a facility.”
Phelps County Memorial Hospital
opened with 63 beds, including 15
bassinets for infants, 2 surgery rooms,
2 obstetrical rooms, a big kitchen, a
laundry area and a variety of other
facilities to make it a complete, allinclusive medical center. In 1951, the
new hospital was, according to the Rolla
Daily News, “one of the finest medical
centers to be built in the Midwest in
recent years.” A staff of 65 employees,
including 12 registered nurses, 14
practical nurses and 9 referring
physicians from the surrounding
counties provided care to the hospital’s
first patients.
A Focus On Growth and
Healthcare Excellence
Throughout the 1970’s and
1980’s, several expansion projects
were initiated, including a large $14.5
million renovation project in February
1979 that transformed the hospital
from a small healthcare center to the
primary referral center in south central
5
6
Alma Johnson, Director of Nurses,
UMR’s Triangle Fraternity members, Mike
The hospital received a stress testing
demonstrates the new Aloe Explosion
Kinsella, Bob Durbin and Bill Nichols, clear
instrument from the Terry Harbaugh
Proof Infant Incubator that donated by
the brush from the area behind the new
Memorial Fund, the hospital’s Auxiliary
the hospital Auxiliary in 1958.
extended care wing of the hospital in 1974.
and Theta Tau fraternity in 1976.
Community Benefit Report
Missouri. At that time, the hospital’s Board of
of the medical center, was completed in
Trustees authorized the hospital to change
2007. The new building added six levels and
its name to Phelps County Regional Medical
approximately 120,000 square feet to the
Center (PCRMC) to reflect its growth and new
PCRMC campus. The MOB provided additional
healthcare role in its regional communities.
physician suites and patient services, including
The completion of the extensive
the ambulatory surgery unit, outpatient
remodeling of PCRMC and the attractiveness
medical imaging, the comprehensive breast
of the Rolla-area community brought new
center, outpatient rehabilitation, lab and
opportunities for physicians and specialists to
pharmacy services.
join the medical staff.
PCRMC has grown from a small, rural
By the late 1980’s and early 1990’s,
hospital to the world-class facility it is today,
PCRMC made numerous advancements in
employing a staff of over 1,600 and licensed
its commitment to bring quality services and
for 242 patient beds. PCRMC offers an array
healthcare to the residents of south central
of diagnostic and medical services as well
Missouri. In 1988, the hospital continued to
as several physician specialty services. In
broaden its ability to serve area residents by
addition to the main Rolla campus, the
opening a skilled nursing facility. By late 1990,
PCRMC Physicians Group also has clinics in
another renovation project was in progress,
Cuba, Rolla, Salem, St. James, Vienna and
and plans were underway for an $18 million
Waynesville.
construction project to enhance and expand
PCRMC prides itself on community service
emergency, obstetrical and outpatient
and investment and offers programs and
services for area residents.
activities to the community that promotes
World-Class Healthcare Facility
The completion of the Medical Office
educational resources for the public. Areas
of community benefit include charity and/or
uncompensated care, community outreach
Building (MOB), located on the grounds of
services, health professional education and
PCRMC and adjacent to the north entrance
community group donations.
7
by Somer Overshon
Handmade From the Heart
The volunteers in the Auxiliary and Volunteer Services
Department (AVS) at PCRMC offer assistance to
patients, visitors and staff throughout the hospital
and Medical Office Building (MOB) every day.
The AVS also generates a high amount of
annual revenue to support the hospital’s mission, and in 2012 generously donated $110,635
to PCRMC projects and initiatives.
“We give back monetary funds to hospital
supported projects and we are proud of that,”
says Tina Pridgeon, Director AVS. “However,
why we exist is not just about the money. Most
importantly, we are here to make sure our
patients have a positive experience.” Pridgeon
says many of the AVS’s contributions are done
behind the scenes where volunteers make
hand-crafted items for patients in the hospital.
The AVS Department has a sewing room
equipped with several sewing machines where
many of the volunteers work five days a week
creating pillows, teddy bears, stuffed mice, pediatric surgery caps, newborn baby caps, heart
monitors and wheelchair pockets. The work is
8
Community Benefit Report
Items Made in 2012:
• 2,384 Pillows
• 270 Teddy Bears
• 513 Heart Monitors
• 50 Stuffed Mice
• 600 Pediatric Surgery Caps
• 513 Newborn Baby Caps
• 5 Wheelchair Pockets
mainly completed at the hospital where the
AVS Department stocks the needed yarns, fabrics and sewing supplies. “Many of our volunteers lend their creative talents to crocheting
and sewing special items for our patients,” says
Pridgeon. “The handmade items let our patients know how much we care about them.”
The handsewn items are distributed to nursing stations and other designated areas of the
hospital and given out to patients.
The AVS also creates handmade cards
for patients who are admitted to the hospital
during the holidays. The Patient Card Committee consists of volunteers who donate
time creating handmade cards. The cards are
delivered by the Guest Relations Department
to the patient rooms along with handmade
tray favors. “A hospital stay on a holiday is not
ideal, and we want our patients to know that
we are thinking of them and their families during times when they would rather be at home,”
says Pridgeon.
9
Pridgeon says the volunteers’ dedication
to PCRMC patients is truly world-class. “Our
AVS mission is ‘Always caring, always sharing,’
and we maintain that attitude of goodwill in
everything we do,” she says. Pridgeon says
the volunteers’ commitment to donating
their time to PCRMC is priceless, and many of
them come in at their scheduled times rain
or shine, even during holidays. “I am thankful for our volunteers and their contributions
to making our patients’ experiences positive. Their caring attitudes and one-on-one
interactions brighten our patients’ days,” says
Pridgeon.
To learn more about volunteer opportunities at PCRMC, please contact Tina
Pridgeon, Director of Auxiliary and Volunteer
Services at 573-458-7939 or tpridgeon@
pcrmc.com.
2012 Statistics
28,631
Total hours volunteered
during 2012 by the Auxiliary
Volunteer Services
10
1,550
Total hours served through
PCRMC’s VolunTEEN program.
36 VolunTEENs assisted with
escorting, greeting, the hospitality
cart, clerical duties, mailings and
Take A Stand lemonade stands.
Community Benefit Report
8,326 $110,635
Total patients visited by
PCRMC’s chaplains and
volunteer chaplains.
Between 7 volunteer
chaplains, they provided
119 hours of service.
Total contribution for
various PCRMC projects
by Auxiliary and
Volunteer Services.
Phelps Regional Health Care
Foundation: Funding the Greatest Good
Phelps Regional Health Care Foundation is the dedicated philanthropic arm of PCRMC that
provides support for critical medical services in the community it serves. The Foundation supports
and assists the mission of PCRMC by striving to provide every resident in our community the
opportunity for optimal health through access to world-class, patient-centered healthcare delivered
safely, efficiently and effectively, close to home.
Total Amount Given in 2012
$854.04
$79,390.63
$1,722.01
$3,783.50
$2,574.98
$18,105.56
$34,661.69
$1,946.00
$71,382.44
$363,019.97
$6,891.06
$48,316.04
$8,449.32
Delbert Day Cancer Institute ‐ $363,019.97
Abbie Darnell Fund ‐ $1,722.01
Greatest Needs Fund ‐ $48,316.04
Baby Steps Fund ‐ $2,574.98
Guardian Angel Fund ‐ $71,382.44
Breast Center Mammography Fund ‐ $6,891.06
Heart‐2‐Heart Fund ‐ $34,661.69
Hospice Fund ‐ $18,105.56
Joy of Caring Cancer Fund ‐ $79,390.63
Jay Crump, DO Medical Scholarship Fund ‐ $8,449.32
Nurses are Special Fund ‐ $1,946.00
Patient Transportation Fund ‐ $3,783.50
Pediatric Dental Fund ‐ $854.04
11
Living History Program at PCRMC
by Lindsey Dunstedter
The Living History Program was implemented at Phelps County Regional Medical
Center because caring for patients goes beyond the physical; patients need to know their
lives and their stories matter. The program gives patients an opportunity to communicate their life story to a PCRMC employee who then writes the story as a keepsake for
the patients and their families.
“The employees who complete the
Living History Program writing class take so
much joy in being able to correspond with
patients on a level they were not able to
before,” said Tania Lambert, Guest Relations
Manager and primary implementer of the
program at PCRMC.
The program offers immediate benefits
for the patient and the family that receives
the story, but a less obvious benefit is the catharsis experienced by the healthcare team
involved in the care of the patient participating in the Living History Program.
“The experience really resonates with
the physicians, nurses and staff who are able
to see our patients outside of their immedi-
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Community Benefit Report
ate healthcare needs – as people who have
lived an exciting and full life and deserve to
have that story communicated. Patients are
people who have experienced so much in
their lives, and as healthcare personnel we
learn from knowing more about those life
experiences,” said Lambert.
The Living History Program uses life
stories to positively impact the patient experience. At PCRMC, the patient experience
is at the heart of everything the employees
do. All patients are so much more than their
medical history; each patient is an individual
person with a unique personality and history
that deserves to be recognized and honored.
“The program really provides another
layer to the experience we can offer patients
while at PCRMC,” said Lambert. “Listening to
our patients and having the ability to communicate their life stories is a true honor. We
become a more active participant because
the Living History Program helps strengthen
patient care and the emotional connection
with our patients.”
Don James, DO, SVP/Chief Medical Officer at PCRMC, is a major supporter of the
Living History Program. “Quality patient care
starts with building relationships, and building relationships with patients starts by making sure each patient feels important,” said
Dr. James. “They are real people, with feelings
and a life outside of the hospital. The Living
History Program validates their importance.”
To learn more about the Living History
Program at PCRMC, please contact Tania
Lambert at 573-458-7616.
13
PCRMC Provides GRACE
with Thanksgiving Meals for Local Families
by Lindsey Dunstedter
GRACE (Greater Rolla Charitable
Enterprise) provides food every Thanksgiving
to ensure that needy families are able to enjoy
the traditional fixings of the holidays. However, there was one major problem this year: the
previous donations that provided the turkeys
in years past fell through at the last minute.
The families signed up for GRACE were going
to be receiving a box of food to prepare their
meals, but there would be no turkey on their
table this year.
“We were all losing sleep over it,” said Ira
Entsminger, Board Member and Volunteer
for GRACE. “We secured 12 turkeys, but we
needed 70 more turkeys to cover the families
signed up. We did not know if we were going
to be able to pull it off this year.”
Then Entsminger went to pick up food
boxes at Phelps County Regional Medical Center from Debbie Cook, Organizational Development & Community Health Education. Cook
is the team leader for PCRMC’s Spirit of Service
Team that had just wrapped up their second
annual fall giving project, A Box of Thanks Giv-
14
Community Benefit Report
ing, to collect Thanksgiving food items for area
families in need.
Food items were collected through donations from PCRMC employees, physicians
and volunteers and then given to GRACE for
distribution. Entsminger and Tina Davis, Ex-
with 70 turkeys and enough eggs and butter for all the families that had not yet been
adopted by individuals or churches.
“Everyone deserves a proper meal, especially during the holidays. PCRMC helped
make that happen for all of the families signed
“Everyone deserves a proper meal, especially during the
holidays. PCRMC helped make that happen for all of
the families signed up with GRACE this year”
ecutive Director for GRACE, came to pick up 63
boxes of food and 22 boxes of miscellaneous
food items for the families signed up through
GRACE for a complete Thanksgiving meal,
minus the turkey.
“When I got to PCRMC with Tina, I was told
by the hospital that they would be donating
the turkeys and side items we still needed to
make the Thanksgiving meal complete,” said
Entsminger. “I almost fell over when they told
me; I felt like a huge weight had been lifted
from my shoulders because I knew every single family that signed up for assistance would
have the Thanksgiving dinner they deserved.”
The next day, PCRMC provided GRACE
up with GRACE this year,” said Entsminger.
“PCRMC really came together with the Spirit of
Service food boxes and the turkeys to provide
for those in our community that would not
have had any Thanksgiving otherwise. It was a
true blessing.”
15
Every Drop Tells A Story
by Lindsey Dunstedter
PCRMC Awarded for Most Blood Donors in 2012
The Community Blood Center of the
Donors - Hospital Category.” During 2012,
Ozarks (CBCO) recognized PCRMC for blood
PCRMC hosted six blood drives, one every
drive efforts during its annual volunteer
59 days, and had the most donors from any
recognition luncheon. The CBCO was
hospital receiving blood from the CBCO.
founded in 1995 with the goal of always
Kent Davis, Director of Plant Opera-
ensuring that area hospitals have all the
tions at PCRMC, accepted the award on
blood they need to save lives. PCRMC has
behalf of the hospital and its team of Blood
been a steady supporter of the CBCO and
Donor Ambassadors. The Blood Donor Am-
prides itself on the constant willingness
bassadors are a group of hospital employ-
of employees and the local community to
ees who volunteer their time to help make
selflessly donate blood to help others in
the hospital’s blood drives a success.
“I took on the responsibility of the co-
need.
Over 200 volunteers from
hospitals, churches, schools
2006 when I realized we could be reaching
and businesses across the
more potential and existing donors to bet-
CBCO’s 38-county service area
ter support our community if we stream-
were present at the luncheon
lined our efforts,” said Davis. “I put together
and had the opportunity to
a terrific group of blood drive volunteers,
hear stories of lives that were
called Ambassadors, and they help ensure
saved because of their hard work and dedi-
that every donor has the best experience
cation.
possible while donating at PCRMC.”
PCRMC was awarded for “Most Blood
16
ordinator of the blood drives at PCRMC in
Community Benefit Report
One out of every seven people admit-
Photo by Sarah Wilson
ted to the hospital will require blood.
The public hears most about the need
for blood donations after catastrophic
events, but blood transfusions occur
everyday for babies in the NICU and for
patients undergoing cancer treatments
or life-threatening operations. Every five
minutes someone in the Ozarks requires
a transfusion, and one donation can
potentially save three lives.
Davis said that donating blood is
one of the best ways people can help
change the lives of others in the community.
“I have been a blood
donor for years, and
the cause is near and
dear to my heart,”
said Davis. “What
better way to support
the community then
giving the gift of life?”
For more information about the
CBCO or blood donation, please visit:
www.cbco.org.
17
Connecting the Dots
Empowering Patients Through Support and Knowledge
by Lindsey Dunstedter
Healthcare can be a confusing and overwhelming
“Advocating for the patient is the
experience, especially when
number one thing I do. I am here to inform,
facing a cancer diagnosis.
find out answers and provide emotional
Phelps County Regional Medi-
support to patients. When facing a cancer
cal Center created a full-time
diagnosis, there are so many questions, and
Nurse Navigator position to
I am there to help find out the answers,”
help breast cancer patients navigate the of-
said Walter. “This is not a 9-5 job; a cancer
tentimes confusing healthcare landscape.
diagnosis is frightening, and those fears
Nurse Navigators are patient advocates
are not quieted just because it is outside
that help empower patients to take control
of hospital hours. If a patient needs to talk,
of their health outcomes.
she has my cell phone number, and I can
Patient Advocacy
Carol Walter, MSN, RN, is the Nurse
Navigator at PCRMC and says it is an honor
to be involved in the care of breast cancer
patients from pre-diagnosis to survivor-
18
treatment of a breast cancer patient.
help ease her concerns right then and have
a course of action planned by the next
morning.”
World-Class Cancer Care
Walter is one member of the nationally
ship. Patient advocacy is at the heart of the
accredited cancer services team at PCRMC
position, and Walter acts as a liaison for the
that is involved in the care of breast cancer
patient by being the direct line to the many
patients. Depending on the course of treat-
health care professionals involved in the
ment, the patient will see radiation oncolo-
Community Benefit Report
Photo by Sarah Wilson
gists or medical oncologists and sometimes
which Nurse Navigator Walter is a member.
both concurrently. However, there are so
The committee is a multidisciplinary team
many additional cancer services available
at PCRMC that meets quarterly to discuss
outside of treatment. In addition to the
new diagnoses of cancers and innovative
Nurse Navigator, the cancer services team
treatment options. The Cancer Committee
also provides a nurse researcher for can-
also ensures that PCRMC’s standards for
cer patients. The nurse researcher helps
cancer care are met. By participating in the
determine whether patients are eligible to
Cancer Committee, PCRMC is able to par-
participate in clinical trials. Other support
ticipate in clinical trials right here in Rolla.
included with the cancer care services at
Healthcare professionals involved with
PCRMC includes a breast cancer support
cancer services also attend a weekly cancer
group, physical rehabilitation, a genetic
conference to pool resources and discuss
counselor, the lymphedema care clinic,
cases.
a social worker and dietary support and
counseling.
Advanced Technologies
Each breast cancer patient’s case is
PCRMC is on the cutting-edge of
also reviewed by the Cancer Committee of
technology, and the advanced technology
19
can mean an earlier diagnosis of cancer.
to Denbo, whose family had no history of
When asked if the emergence of much
breast cancer. Denbo said that Walter was
younger women diagnosed with cancer is
a tremendous support system for her while
because of improved screening capabilities
she underwent a double mastectomy and
or just an increase in cancer in the general
months of chemotherapy at the PCRMC
population, Walter said “Both. Technology
Bond Clinic. Walter was a stabilizing pres-
has advanced to a point that we are able
ence throughout the entire process and
to find some cancers earlier, but we are
is still a support to Denbo, who is now in
finding a higher prevalence of cancer in
remission and an active participant in the
younger women. One of the reasons we
Survivorship Program at PCRMC.
are able to diagnosis and treat the cancer
earlier is because women are being more
moment in my life. At 32, I was in no way
proactive and diligent with doing monthly
prepared to deal with breast cancer. She
self-breast exams and doing their yearly
went to all my appointments, checked on
mammograms. The earlier the diagnosis,
me after surgery and just made sure I had
the better the opportunity for long-term
all the information I needed,” said Denbo.
health outcomes.”
“It was like having a knowledgeable best
A Survivor’s Story
Jennifer Denbo, 32 year old wife, and
mother to young children Kaylee and Sophie, found a lump while doing a monthly
self-breast exam. After a mammogram and
a lumpectomy, Denbo found out she tested
friend holding my hand through the stressful process of being diagnosed to survivorship. She is more than a Nurse Navigator to
me; she is a friend.”
PCRMC Survivorship Program
The Survivorship Program at PCRMC
positive for triple negative breast cancer.
was created as a next step after the breast
Triple negative breast cancer is a particu-
cancer patient finishes treatment. The
larly aggressive form of cancer and can be
program focuses on individualized sup-
difficult to treat.
port, care, empowerment and advocacy
The news came as a complete shock
20
“Carol helped me through the hardest
Community Benefit Report
to ensure the best possible outcomes for
the patient. The patient has better long-term
vorship service. The portal provides a reliable
health outcomes when there is a constant care
link between the survivor and the healthcare
provider and a survivorship program in place.
team that allows the patients access to all their
The Survivorship Program at PCRMC monitors
treatments, labs and health information from
the patients and reminds them about their
anywhere. The portal also shows the recom-
follow-up visits.
mended follow-up plan customized by the
“I am still very involved in the care of
patient’s healthcare team. All the patient’s
“Cancer is scary and healthcare can be
confusing, and as a Nurse Navigator I make sure the
patient does not fall through the cracks.”
breast cancer patients after they finish their
information is available on the portal in one
treatments and are survivors! Having cancer is
location to share with physicians and family if
a full-time job, and survivorship and knowing
the patient decides to grant access.
what to do next is almost a part-time job,” said
“I am proud to be the Nurse Navigator at
Walter. “Survivors have to stay very focused
PCRMC,” said Walter. “The position is very new
and involved with their healthcare for years to
to most hospitals, and it is a blessing to have
stay healthy. As a Nurse Navigator, my primary
the service available in our community. Cancer
role, even in survivorship, is to advocate for
is scary and healthcare can be confusing, and
the patients and guide them through the
as a Nurse Navigator I make sure the patient
healthcare system. That is one reason I am so
does not fall through the cracks. There are so
excited about the new patient portal; it is a
many barriers - language, knowledge, finan-
great way for patients to access all their health
cial and insurance – and I am here to remove
information in one location.”
those barriers and advocate for the patient
Patient Portal Provides Access
The patient portal is a new resource for
breast cancer patients as an additional survi-
every step of the way.”
To learn more about Carol Walter and the
Nurse Navigator position at PCRMC, please call
573-458-7164.
21
by Somer Overshon
Providing Access to Healthcare for Everyone
PCRMC Senior Vice President/Chief
Financial Officer, Ed Clayton, says PCRMC’s
bad debt expense has steadily risen since
2000, from $6 million per year to $27.8 million in 2012. “PCRMCs bad debt expense has
increased almost 5 times what it was in 2000,”
says Clayton, “while revenue is only 2.4 times
what it was in 2000.”
Clayton says PCRMC is not alone in the
rise of bad debt expense: other healthcare
providers have seen their bad debt expense
numbers grow exponentially over the last
decade as well. “The bad debt at PCRMC is a
consequence of the number of patients who
are un-insured and under-insured,” he says.
“These numbers are significant due to the
PCRMC BAD DEBT EXPENSE
35,000,000
30,000,000
25,000,000
20,000,000
Series1
Series2
15,000,000
10,000,000
5,000,000
0
2000
22
Community Benefit Report
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
changes in healthcare reform because
healthcare facilities are not getting reimbursed for the services they provide.”
According to Clayton, PCRMC is
unique from other healthcare providers
because the organization is providing
amost $28 million dollars of uncompensated care to the community. “PCRMC
prides itself on providing world-class
care to patients whether or not they
have insurance,” Clayton says. “Currently,
PCRMC is not compensated for 13-14%
of the services provided. Our physicians
see all types of patients regardless of
their ability to pay; other healthcare
providers can limit medical access to
patients that are un-insured or have
Medicaid.”
PCRMC assumes the expense of
uncompensated care and continues to
invest in its Physicians Group for the
benefit of the patients in its local communities. “We know offering access to
world-class healthcare to our patients,
neighbors and friends is the right thing
to do, and we will continue to provide
that care,” says Clayton.
23
Relay For Life
Honoring those touched by cancer
by Somer Overshon
Phelps County Regional Medical Center received the honor of being a top-fundraiser
for the American Cancer Society’s (ACS) Relay For Life event in 2012. The PCRMC
team raised $17,866 and was recognized at the annual ACS luncheon as the third-highest fundraiser in Southwest Missouri, which consisted of 36 counties and 721 teams.
Phelps County held its Relay For Life event on
Saturday, August 18, 2012, at Lions Club Park
in Rolla. PCRMC was one of 25 teams that
participated in Phelps County and was the
24
Community Benefit Report
top fundraising team.
Medical oncologists, Joe Bond, DO, Ruth
Ann Nevils, MD, and Christiane Zoghbi, MD,
Family Practice physicians, Cathy Bond, DO,
and Marino Parra, MD, along with 28 PCRMC
team members attended the event. “From
start to finish we are here for our patients in
their fight against cancer,” said Dr. Zoghbi.
“We are proud to participate in Relay For Life
and are honored to walk alongside our area
survivors and caregivers.”
The PCRMC team consists of physicians,
staff and community supporters who participate to fight back against cancer. Most
participants have personal reasons for Relaying, but the dominant and shared reason
is because everyone has been touched by
cancer in some way.
“Two of my aunts passed away because of
cancer,” says Sarah Wilson, Marketing Coordinator and PCRMC Team Captain. “I walk in their
memory and to honor others who continue to
fight.” Samra Norris, Office Coordinator/Radiation Oncology, Relays because she says, “I’m
a survivor.” For Sarah Robinson, Community
Relations Coordinator/Acute Rehab, Relay For
Life is a way to “stand up against a disease that
doesn’t discriminate and touches everyone.”
Ashley Miller, the ACS Community Manager for the High Plains Division, is amazed at
how much the PCRMC team was able to fundraise. “The amount PCRMC fundraised in 2012
is unbelievable,” she says. “Every time I think
about their dedication it makes me cry. We
are so fortunate to have them as part of our
team.” Miller, a cancer survivor as well, attends
PCRMC team meetings and offers support
throughout the year and at the actual event.
While fundraising over $17,000 is a phenomenal accomplishment, the PCRMC team
is not done. “We hope to raise more in 2013,”
says Wilson. “We have a great group of people
participating and a truly generous community
living in the Phelps County area. We are dedicated to the fight and will continue to support
cancer patients through Relay.”
For more information about the PCRMC
Relay For Life team, please contact Sarah Wilson at [email protected] or 573-458-7608.
Quote Possibly
25
Free Mammogram Campaign
by Somer Overshon
Benefits Area Women
26
In observance of National Breast Cancer month in October, PCRMC offered free
mammography screenings to residents in
the community. The hospital budgeted for 60
women to participate, which is the equivalent to $24,000 worth of gratis service from
the Comprehensive Breast Center, and 54
area women took advantage of the program.
Financial burden and fear are common
reasons women delay getting their recommended yearly mammogram starting at age
40. “Some people simply cannot afford the
fee to have a yearly mammogram,” says Helen Litz, Coordinator of the Comprehensive
Breast Center. “We want to get the message
out that there are financial options available
for our patients, and we can help ease those
concerns. We never want people to feel like
they cannot get screened because of their
finances.”
Litz says fear is another reason women
defer getting their annual mammogram.
“Patients are so afraid that they will have
cancer and so they put their screenings off,”
Community Benefit Report
says Litz. “It is important to find breast cancer
early; the survival rates are good for women
who are diagnosed with breast cancer in the
early stages. I always tell people not to let
fear hinder their health.”
The free mammography program was
a collaborative effort among many hospital
departments. PCRMC Radiologist Edward
Downey, DO, volunteered to read the mammogram results, and Palmaris Imaging donated the reading technologies for the day.
The women were treated to gifts like carnations, cookies, and pens donated by several
departments including Administration, Marketing and the Phelps Regional Health Care
Foundation.
“There is no investment more important than your health,” says Brenda Hughes,
Administrative Director of Acute Services.
“Education is empowering, and we are
honored to help women take control of their
breast health by offering this service to the
community.”
Photo by Sarah Wilson
27
Community Support
Phelps County Regional
Medical Center groups
the community support it
provides into the following four categories.
FINANCIAL ASSISTANCE
& CHARITY CARE
• Free or Reduced Healthcare at PCRMC
• PCRMC’s Breast Center
Mammography Fund
• Community Care Clinic:
Phelps County
• PCRMC’s Joy of Caring Cancer Fund
COMMUNITY OUTREACH
• Back to School Supplies:
Phelps County, St. James,
Pulaski County
• Chamber Membership:
Cuba, Rolla, Salem, St. James,
Steelville & Waynesville/
St. Robert
• Christmas in the Park
• EMS Day
• Free books for Kindergartners &
Third Graders (Rolla, St. Robert,
Waynesville, St. Patrick, and
Lutheran School Districts)
• G.R.A.C.E.
• Healthy Baby Extravaganza
• Heart-2-Heart
• KMST (National Public Radio)
• Missouri Veterans Home
• Christmas Parades: Rolla, St. James
& Waynesville
• St. Pat’s Parade
• St. James Grape & Fall Festival Parade
• PCCAN - Take a Stand sponsor
• PCRMC’s Free Car Seat Checks
• PCRMC’s Community Education
Classes
• PCRMC’s Disaster Readiness
Truck & Trailer
• PCRMC Speaker’s Bureau
• PCRMC’s Support Groups:
Alzheimer’s Support Group
Breastfeeding Support Group
Cancer Support Group
Diabetes Support Group
Mental Health Support Group
Parkinson’s Support Group
Smoking Cessation Support Group
• PCRMC’s Transportation Program
• Rolla Ladies Night Out
• Rolla Nutrition Site
• Rolla Public School District’s Athletic
Program (ambulance on-site)
• United Way
• Vienna Health Fair
EDUCATION
• Champions of Rolla Education
(C.O.R.E.)
• East Central College
• Kirksville College of Osteopathic
Medicine
• Lincoln University
• Mid-Mo Area Health Education
Center (AHEC)
• Rolla Daily News - Newspapers
in Education
• Rolla Technical College
• Rolla Technical Institute
• Texas County Technical College
• University of Missouri - Columbia
DONATIONS TO
COMMUNITY GROUPS
• American Cancer Society Relay For
Life: Crawford County, Phelps County
& Pulaski County
• Armed Services YMCA
• Boys & Girls Town - Great Circle
• Camp David
• Celebration of Nations
• Children’s Miracle Network
• Hope Alliance of Missouri
• March of Dimes
• Maries County Fair
• Mid-MO Credit Union
• Miners In Space
• Missouri S&T Athletics
• Missouri S&T Booster Club
• Missouri Veterans Home
• National Day of Prayer
• Ozark Actors Theater
• Pregnancy Resource Center of Rolla
• Phelps County Fair
• Presbyterian Manor Good Sam Fund
• Prevention Consultants
• Retired Senior Volunteer
Program (RSVP)
• Rolla Athletic Booster Club
• Rolla Band Boosters
• Rolla FFA
• Rolla High School
• Rolla Kiwanis Club
• Rolla Lions Club
• Rolla Presbyterian Manor
• Rolla Rotary Clubs
• Rotary Club of Pulaski County
• Russell House
• St. James Grape & Fall Festival
• St. James Lions
• USO - Ft. Leonard Wood
While this report captures the majority of programs that PCRMC sponsored or supported in 2012, some may have been inadvertently omitted.
28
Community Benefit Report
CHARITY & OTHER
UNCOMPENSATED CARE
$24,701,735
Includes the cost of providing care to persons who cannot
afford to pay and the shortfall between the cost of providing
care to Medicaid patients and the payments received from
the government.
COMMUNITY
OUTREACH SERVICES
$681,865
Includes activities to improve community health and other
services that benefit the community. Examples include
community health and education, health screenings, support
groups, transportation services and support for free clinics
HEALTH PROFESSIONALS
EDUCATION & PLACEMENT
$2,443,295
Includes the cost of recruiting physicians, nurses and other
clinical professionals into the community, plus the cost of
supporting healthcare educational programs (i.e. nursing
schools, technical colleges, etc.)
DONATIONS TO
COMMUNITY GROUPS
$311,417
Includes cash, in-kind donations and fundraising costs that
support community organizations and other community
programs. Examples include United Way and the American
Cancer Society Relay For Life.
TOTAL COMMUNITY BENEFIT
$28,138,312
29
Payor Mix
Commercial
34%
Medicare
45%
Uninsured
6%
Medicaid
15%
I N PAT I E N T D AY S
O U T PAT I E N T V I S I T S
E M E R G E N C Y D E PA R T M E N T V I S I T S
SURGERIES
BIRTHS
30
Community Benefit Report
33,633
190,500
36,842
5,442
835
Inpatient Admissions: An overnight
stay in the hospital
Inpatient Days: Total number of days
spent in the hospital.
Outpatient Visits: Patients who
come for same-day treatment.
Emergency Department Visits:
Includes ambulance calls and
patient walk-ins.
Maries Medical Clinic
Maries
Forest City Family Practice
Phelps County Regional
Medical Center
Pulaski Medical Clinic
Crawford
Bond Clinic
Pulaski
Phelps
Dent Medical Clinic
Dent
PCRMC
Service Area
Crawford • Dent • Maries • Phelps • Pulaski • Texas
Phelps County Regional Medical Center, located in Rolla, is
one of Missouri’s leading regional referral centers, serving
over 200,000 residents in South Central Missouri. PCRMC
Texas
is a non-tax supported, county-owned 242 bed hospital. It
has more than 1,600 employees, 100 plus physicians and a
five-member elected board.
Inpatient
Maries
2.8%
Texas
3.8%
Crawford
7.6%
Outpatient
Other
Maries
5.0%
Texas 3.4%
3.3%
Other
10.3%
Phelps
50.8%
Crawford
6.3%
Phelps
59.9%
Dent
7.7%
Dent
10.3%
Pulaski
14.4%
Pulaski
14.4%
31
Mission
To provide every resident in our community the opportunity
for optimal health through access to world-class, patientcentered healthcare delivered safely, efficiently and
effectively, close to home.
PHELPS COUNTY REGIONAL MEDICAL CENTER
1000 W. Tenth Street • Rolla, MO 65401
w w w . p c r m c . c o m