iPipeline`s customers are the backbone of our success

Company Overview
At iPipeline, we take pride in leading the information
technology and services industry in providing web-based
software tools that drive straight-through processing for
the insurance and financial services markets.
iPipeline is the leader in providing the next-generation
suite of SaaS-based marketing, selling and processing
solutions for the insurance and financial services
markets. With the recent acquisition of Aplifi® and
addition of Affirm® for Annuities to our product suite,
iPipeline’s customers are the backbone of our success
Message from the CEO
iPipeline’s customers are the backbone of our
success and the inspiration for our products and
services. We champion our relationships with our
customers, partners, and employees and look
forward to the continual growth of our network
of over 125 insurance carriers, 875 distributors,
and their financial professionals and licensed
advisors. We thank our customers for their
business and support that has enabled us to be
recognized with over 50 industry awards.
We look forward to working with you to develop
a unique business plan, drive a collaborative
implementation, and support a continued
partnership with you to optimize the success of
iPipeline’s technology for your business.
we are now able to offer the industry’s most powerful
and comprehensive platform for the marketing, selling
and processing of life and annuities products. In 2013,
iPipeline’s platform serviced 13 million requests for
life products and generated 168 million quotes. Affirm
supported 160,000 annuity orders that resulted in over
$16 billion of annual deposits to annuity funds.
iPipeline’s carrier, distributor and producer products
automate activities for health class rating, CRM, forms
distribution and processing, quotes and illustrations,
e-Applications, agency management, policy delivery
and policy holder services. We provide the process
automation and seamless integration needed to simplify
and accelerate sales by aggregating approximately 125
carriers, 875 distributors and hundreds of thousands of
financial professionals and advisors in a single, Web-based
environment – the iPipeline Customer Network.
Tim Wallace
CEO, iPipeline
e-App is launched
into the marketplace for
e-Application, e-Submission and
e-Signature.
2006
1995
Newspring Capital and Volition
Capital re-invest in iPipeline to finance
acquisitions. iPipeline acquires Agency
Works, adds solution for agency management
services. iPipeline introduces e-Policy, selfservice, CRM, and multi-carrier illustrations
products into marketplace.
2009
2008
is founded.
Newspring Capital and Volition Capital invest
in iPipeline.
iPipeline acquires Coss, adding
illustrations services to product suite.
Executive Team
Tim Wallace, Chief Executive Officer
Paul Melchiorre, President
Bill Atlee, Chief Strategy Officer | Larry Berran, Chief Operating Officer / Chief Financial Officer | Paul Greenberg,
Country Manager – iPipeline Japan and Asia Pacific | Kevin Kemmerer, Executive Vice President, Product
Management | Steve Meade, Vice President, Illustrations and Policy Holder Solutions | Michael Persiano, Chief
Marketing Officer | Brian Seidman, Chief Technology Officer | Dan Smith, Executive Vice President, Financial
Institutions | Ian Teague, UK Managing Director | Daphne Thomas, Executive Vice President, Professional Services
and the inspiration for our products and services. –Tim Wallace, CEO
iPipeline opens office in Tokyo, Japan
Technology Crossover Ventures invests in iPipeline.
iPipeline acquires Assureweb, UK, expanding technology
presence into Europe.
iPipeline acquires XRAE, supplements quote functionality
with field underwriting tool.
2012
2011
2013
iPipeline acquires Galeforce, expands
portfolio with CRM suite.
iPipeline acquires Aplifi, creating the
industry’s most comprehensive life and
annuities platform.
Investors
NewSpring Capital, founded in 1999, invests in
dynamic companies with the goal of partnering
with management teams to develop their
businesses into market leaders. NewSpring
Capital has raised over $950 million of
committed capital supporting more than 80
portfolio companies across our growth equity,
control buyout and mezzanine debt funds.
Technology Crossover Ventures (TCV), founded
in 1995, is a leading provider of growth capital
to technology companies, providing funds to
later-stage private and public companies. With
$7.7 billion in capital under management, TCV
has invested in over 150 technology companies
leading to 50 initial public offerings and more
than 40 strategic sales or mergers.
Volition Capital is a growth equity firm founded
in 2010 and based in Boston, Massachusetts
that invests in high potential, founder-owned
companies across different technology sectors,
including software, Internet, information
services, and tech-enabled services. The team
at Volition previously led the U.S. operations
of Fidelity Ventures and has 75 years of
collective investing experience helping dozens
of companies navigate to successful IPOs and
acquisitions. Volition is currently managing
assets of approximately $400 million.
Partners
iPipeline is committed to fostering high-level partnerships
with trusted organizations. We believe in valuable
business relationships and partnerships that are mutually
beneficial. Innovation, experience, and integration are at
the core of our existence and we seek opportunities to
partner with organizations that share these values.
We believe in valuable business
relationships and partnerships
The iPipeline Partner Program categorizes our strategic
partnerships into three groups: Consulting, Solution, and
Technology. We have strong alliances with over 50 global
partners and our experience with these partners has
proven that collaboration paves the way to success and
innovation.
iPipeline and their partners are collaboratively paving the way to success and innovation
We are Engaged in Your Success
We pledge to partner with you to influence your organization with best practices and teamwork. We prioritize goals
and objectives based on your ROI drivers, whether it is expense reduction, improved agent experience, increased
placement ratios, or other business drivers. We engage with your appointed team members to provide actionable
planning based on data and usage analytics to champion successful implementation and adoption of technology.
Solutions
iPipeline offers a comprehensive suite enabling carriers, distributors and financial professionals to simplify and
accelerate marketing, selling and processing activities. Our product portfolio supports the full lifecycle of the
sales process, including health class rating, CRM, forms, quotes, illustrations, e-Application, data services, agency
management, e-Policy and policy holder services.
Carriers
In-House Systems
• Underwriting
3rd Parties
• CRM
• Licensing & Appointment
Systems
• eSignature
• Commission Systems
Insurance Cloud
• System Integrators
• Carrier Administration
• Paramedical Services
• Agency Management
Systems
Consumers
Distributors
Agents / Brokers
In The Cloud:
• Agency Management
• Data Services
• Forms
• Illustrations & Quotes
• CRM
• e-Policy
• iGO e-App & AFFIRM
• Policy Services
Industry Trends
The industry is rapidly moving away from paper processing to e-Applications and e-Delivery. Research, conducted
by industry analyst, Celent, reported the following key findings in a 2012 Life and Annuities Report: Understanding
the Benefits of Electronic Applications and Policy Issue.
New Business Unit Costs
• Dropped from $299 to $187 per application recieved
37% unit cost reduction
• Dropped from $466 to $233 per policy issued
48% unit cost reduction
Not in Good Order (NIGO) Rates
• Dropped from 70% to 16% for term life insurance
54% rate reduction
• Dropped from 70% to 19% for whole life insurance
51% rate reduction
Average New Business Cycle Time
• Dropped from 50 days to 30 days for term life insurance
40% cycle time reduction
• Dropped from 49 days to 24 days for whole life insurance
50% cycle time reduction
Determining What’s Best for Your Business
Every business has different needs and motivations to
drive change. Our mission is to develop the software to
solve those needs and use our expertise to determine
a vision to drive change in your organization. Our
proposals are carefully and collaboratively outlined with
you to meet your expectations.
Every proposal is unique. We use our experience and best
practices to advise on what we believe is best for your
organization, based on your motivations and goals.
In 2013, we engaged a third party to conduct interviews
on our brand value with existing customers. The focus
of the anonymous interviews was to gain a realistic
perspective on why our customers do business with us.
Below are some highlights from the research that
emphasize the certainty our customers have about
partnering with us as their technology provider.
iPipeline is genuinely interested in our business and how they can help.
have had success with iPipeline’s forms, illustrations, and iGO solutions. With PolicyHS, our customers benefit by being able to complete
“ We
changes and requests online, or by having our call center representatives initiate the process and then electronically route documents to
them for signature. We benefit by being able to plug PolicyHS directly into our consumer facing website and call center with very little IT
development on our side. This outcome is a big win-win for us and our customers, and we can move forward quickly without distracting our
internal development teams from their work on other critical projects. (National Press Release | March 19, 2013)
”
– Gregg Poston
Vice President, Individual Operations at OneAmerica
Why did you choose iPipeline and not a competitor?
The competition didn’t stack up against the board – no one else has the complete package.
What factors were important to you when choosing a software solution?
We wanted a vendor who would be a partner and not just provide a service. iPipeline
offers experienced and accessible project teams. In addition, they have strong
relationships and integrations with complimentary software and service providers.
How has working with iPipeline exceeded expectations?
They are genuinely interested in our business and how they can help. They
have earned their reputation as the best in the industry. They have been
outstanding with their commitment to budget promises and sticking to them.
What is your overall perception of iPipeline?
They keep thinking of new and smart ways to improve our business.
next generation insurance selling
Industry Recognition
Red Herring – Winner of 2014 US Top 100
2013 Professional Adviser Award – Winner for
Best Quotation Provider for Advisory Firms
Deloitte – 2013 Technology Fast 500
PACT – Enterprise Award: 2013 CEO of the Year
Golden Bridge Award Winner 2013 – Best
Deployments and Case Studies
Inc. 5000 – Five-Time Inc. 5000 Winner Inc,
Magazine’s Top-Job Creating Companies 2013
Award
SmartCEO Voltage Awards – 2013 Philadelphia
Large Technology Innovator of the Year
SmartCEO Future50 Award – 2010, 2011, 2012,
2013 Winner based on revenue and employee
growth and execution of mission to provide
exceptional products and services to customers.
Celent – 2012 Leading North American Vendor
in Software Deal Volume in Life/Health Category
Ernst & Young – 2011 Entrepreneur of the YearTechnology
Rave Awards – 2010 Award for Overall
Customer Satisfaction in Illustrations
Microsoft WFS – 2009 Innovator Award for
Business Transformation
United States
Headquarters — Exton, Pennsylvania
222 Valley Creek Blvd., Suite 300
Exton, PA 19341
Phone: (484) 348-6555 / Fax: (484) 348-6559
Canada
Danville, California
4185 Blackhawk Plaza Circle, Ste. 220, Danville, CA 94506
Phone: (877) 438-9723
Vancouver, BC, Canada
1406-700 West Pender Street Vancouver, BC V6C 1G8
Phone: (800) 758-0824 / Fax: (604) 629-3394
Fort Lauderdale, Florida
500 W Cypress Creek Rd, Ste. 700, Ft. Lauderdale, FL 33309
Phone: (954) 788-0700 / Fax: (954) 788-0707
Japan
Huntersville, North Carolina
9820 Northcross Center Court, Huntersville, NC 28078
Phone: (704) 948-4103 / Fax: (704) 464-5989
Shibuya Mark City W 19F
1-12-1 Dogenzaka, Shibuya-ku,
Tokyo 150-0043
Phone: 03-4360-5301
www.ipipeline.com/jp | [email protected]
United Kingdom
Eagle Tower, Montpellier Drive, Cheltenham,
Gloucestershire, GL50 1TA
www.ipipeline.com/uk
Philadelphia, Pennsylvania
1818 Market St., Suite 3300, Philadelphia, PA 19103
Roswell, Georgia
1303 Bombay Lane, Roswell, GA 30076
Phone: (770) 667-3001 / Fax: (770) 667-3900
Salt Lake City, Utah
155 North 400 West Suite 150, Salt Lake City, UT 84103
Phone: (800) 482-9924 / Fax: (801) 834-6162