WITS_Company Profile - Watania Information Technology Services

Transcription

WATANIA (al)
INFORMATION
TECHNOLOGY SERVICES
COMPANY PROFILE
Edition V2.0, July 2013
Corporate Company Profile
Version 2.0, July 2013
Table of Contents
1. ABOUT US ........................................................................................................................................................ 3
2. IT’S A JOURNEY™.............................................................................................................................................. 4
2.1 INTRODUCTION ................................................................................................................................................. 4
2.1.1 Building Long Term Customer Relationships ............................................................................................. 4
2.1.2 Comfort to Enterprise IT ............................................................................................................................ 4
2.1.3 Strategic Positioning ................................................................................................................................. 4
2.1.4 Strategic Partnerships ............................................................................................................................... 5
2.2 VISION & MISSION ............................................................................................................................................ 5
2.2.1 Vision ......................................................................................................................................................... 5
2.2.2 Mission ...................................................................................................................................................... 5
2.3 MANAGEMENT TEAM......................................................................................................................................... 5
2.4 CORPORATE VALUES .......................................................................................................................................... 5
3. ALLIANCES ........................................................................................................................................................ 6
3.1 INTERNATIONAL ALLIANCES ................................................................................................................................. 6
3.1.1 Enterprise Content Management .............................................................................................................. 6
3.1.2 3D Experience ............................................................................................................................................ 6
3.2 TECHNOLOGICAL ALLIANCES ................................................................................................................................ 7
3.2.1 Microsoft SharePoint Platform ................................................................................................................. 7
3.2.2 Oracle AutoVue ......................................................................................................................................... 7
3.3 LOCAL BUSINESS PARTNERS................................................................................................................................. 8
4. SERVICES .......................................................................................................................................................... 9
4.1 BACKLOG CONVERSION ...................................................................................................................................... 9
4.2 INTEGRATION SERVICES ...................................................................................................................................... 9
4.3 MOBILE APPLICATIONS ..................................................................................................................................... 10
5. SOLUTIONS .................................................................................................................................................... 10
5.1 ENTERPRISE CONTENT MANAGEMENT................................................................................................................. 10
5.1.1 Case Management .................................................................................................................................. 11
5.1.2 Compliance Management Services ......................................................................................................... 12
5.1.3 Content Capturing Services ..................................................................................................................... 12
5.1.4 Correspondence Tracking Solutions ........................................................................................................ 12
5.1.5 Document Management System ............................................................................................................. 14
5.1.6 Email/Fax Integration Services ................................................................................................................ 15
5.1.7 Digital Asset Management ..................................................................................................................... 15
5.1.8 Service Oriented Portals .......................................................................................................................... 16
5.2 3DEXPERIENCE ............................................................................................................................................... 17
5.2.1 Big Data & Content Intelligence ............................................................................................................. 18
5.2.2 3D Experience for Energy, Process and Utilities ...................................................................................... 19
5.3 E2E SOLUTIONS .............................................................................................................................................. 20
5.3.1 Customer Complaint Management (CCMS) ............................................................................................ 20
5.3.2 Hospital Information Systems ................................................................................................................. 21
5.3.3 Warehouse Management ....................................................................................................................... 22
6. CLIENTS .......................................................................................................................................................... 23
6.1 ENERGY, POWER AND UTILITIES ......................................................................................................................... 23
6.2 HEALTH CARE AND LIFE SCIENCES ....................................................................................................................... 23
6.3 EDUCATIONAL SECTOR ..................................................................................................................................... 24
6.4 FINANCIAL AND BUSINESS SERVICES .................................................................................................................... 25
6.5 GOVERNMENT SECTOR ..................................................................................................................................... 25
6.6 PRIVATE SECTOR ............................................................................................................................................. 27
6.7 TRANSPORTATION ........................................................................................................................................... 28
7. CONTACT US .................................................................................................................................................. 29
WITS –WATANIA [AL] INFORMATION TECHNOLOGY SERVICES – July 2013
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1. ABOUT US
Since its formation in 2006, Al-Watania Information Technology Services Company (WITS) has been
pioneering in providing innovative and next generation ‘Information Technology Solutions and Services’
with superior quality of service, aligned with International implementation best practices which are
adapted to the working environment for all types of organizations in the Kingdom of Saudi Arabia (KSA)
and in the region.
We do extensive research and fact-based analysis of our client’s environment as to make sure our
proposed solutions do fit with our client’s business requirements and aligned with our related long
term IT strategy; such a notion is imperative at an age where IT became an essential cornerstone of any
organization’s strategy.
WITS embraces the mindset of an entrepreneurial and innovative working environment while
continuously aiming at exceeding customer’s expectations in terms of technology innovation, as well as
quality of services.
We invest in cutting edge technology and we keep on improving our solutions and methodologies so
that our customers are ensured that the proposed solutions comply with the latest technological
standards.
We follow the ‘Best Practices’ approach in delivering our IT projects which complies with market
standards such as PMI and Prince 2.
In our business, trust and integrity are key factors to ensure customer lifetime value, and to retain a
repository of prestigious customers who are known to us as “partners in success”. Thanks to our
customers for their continued trust in our IT solutions and services, where we are being an emerging
leader in providing Enterprise Business Solutions based on, for instance, EverSuite® products from the
leading European ECM vendor EVER TEAM in Saudi Arabia. Furthermore, WITS provides a wellbalanced and diversified set of solutions and services catering towards different sectors and regions
throughout the Kingdom.
Our local presence and regional network of contacts allow us to build long term customer relationships
based on trust, integrity and superior value proposition.
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2. IT’S A JOURNEY™
2.1 INTRODUCTION
Information Technology (IT) is a journey by itself… We cannot keep up with the pace of IT innovation
throughout the globe; however, IT innovation by itself is useless, if we cannot combine it with
customer experience, proximity and strategic relationships. This is why at WITS, our philosophy of the
IT journey is segmented towards many aspects, some of them are customer experience driven, while
others are proximity and competency driven. Bringing comfort to enterprise IT is at the heart of the IT
journey philosophy, since IT innovation by itself has provided a large gap between the consumer web
experience and the complex enterprise IT dilemma.
Below are our 4 dimensions that make up the successful ingredients of a joyful, successful and
innovative IT journey:
2.1.1 BUILDING LONG TERM CUSTOMER RELATIONSHIPS
This is driven by our competencies to build strong interpersonal relationships with our customers,
because in today’s chaotic world, building trust is very difficult; trust and credibility with our customers
stimulates our “Raison d’être” or reason for existence, which is to provide our customers with superior
quality services and solutions that really make a difference! We have passion and pride in our
customers, where it is our strategic intent to build and sustain customer lifetime value.
2.1.2 COMFORT TO ENTERPRISE IT
As IT consumers, we are embracing technology in several ways where it has truly made our lives easier,
more exciting and social! Consumer web experience driven by smart phones, tablets and social media
has created a gap between such experience and the complex world of Enterprise IT. This is why here at
WITS, we continuously try to influence the simple, innovative and powerful consumer web experience,
while adapting it to our enterprise solutions, hence minimizing user change resistance and the learning
curve that’s needed to sustain strategic information management projects.
2.1.3 STRATEGIC POSITIONING
Positioning is at the heart of Enterprise Strategy; in today’s fast pace moving world, enterprises cannot
be all things to all people, there’s no room for mistakes or second chances! You mostly only get one
shot to impress and build strong word of mouth; this is why at WITS, we are committed to delivering
solutions and services that are within our focused competencies, such as ECM, HIS, Backlog Conversion,
Case Management and Warehouse Management.
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2.1.4 STRATEGIC PARTNERSHIPS
There’s always significant room for knowledge sharing with our network of partners, in order to deliver
our customers best in class complimentary solutions and services. The WITS business model is powered
from the EVER TEAM business model, which is to sell through our network of certified partners and
distributors, with the aim to offer the chance of complimentary solutions, services and competencies,
as well as strengthening the proximity level and commitment to our customers, in a world of increased
customer expectations and knowledge.
2.2 VISION & MISSION
2.2.1 VISION
To be the leading global innovator, developer and provider of best in class diversified and balanced
professional services and solutions in the IT Industry...
2.2.2 MISSION
To recognize and seize opportunities for growth that builds a long Journey with our customers through
continuous improvement driven by the integrity, trust, teamwork and innovation of WITS people...
2.3 MANAGEMENT TEAM
WITS build on competence and team spirit. WITS staff have a wide range of professional and academic
experience ranging from computer scientists to computer engineers, to graphic designers and
technology researchers. Our professionals are industry leaders who are shaping the future of business
and communication in Saudi Arabia specifically and in the region generally. We rely on advanced
quality control procedures to ensure a successful delivery and high performance.
WITS directors and senior management team apply their extensive knowledge which was acquired
after years of experience to make each solution a successful one. This empowers our clients all the
more to expand beyond their own boundaries to reach out for newer competencies and broader
marketplaces. Our team's exceptional reputation precedes them and this has been able to attract the
best regional technical talents in the areas of application development. Project managers, sales and
marketing staff have sturdy backgrounds in IT and all have exceptional client relationship skills.
2.4 CORPORATE VALUES
Since its formation, WITS is committed to providing our customers with superior service quality,
support and expertise to help them meet their objectives and successfully align technology with long
term strategy. Our values are the driving force and guide us to serve our customers by offering smart,
simple yet innovative IT Solutions and Services. We continuously aim at “pushing the innovation
envelope” as well as fostering a customer and results oriented working environment which drives our
strategic intent to provide and create solutions that would makes the customer’s life easier and filled
with significant value.
Here below are the values developed by our employees that guide us in achieving our objectives,
bottom to top:
1. Quality of Life
We provide an adequate balance between business and personal life.
2. Integrity
Integrity is one of the core values in WITS working culture that is being practiced to achieve our
goals and serve our clients.
3. Teamwork
We believe in “Together, everyone achieves more”, i.e. team and follow the same with all
respects. Our IT Solutions & Services are the output of our Teamwork spirit.
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4. Character and Judgment
WITS has been built with the character of its team who reflected in its values by providing the
right Judgment for our valued clients.
5. Respect and Recognition
Our team has gained Respect and Recognition from our esteemed clients professionally and
individually.
6. High Ethical Standards
We have been conducting the business with High Ethical Standards.
3. ALLIANCES
WITS has formed strategic technological alliances to bring best in class and diversified technology
which addresses Enterprise Content Management, through EVER TEAM, the European ECM leader, and
in the field of Product Lifecycle Management and 3D simulation through Dassault Systèmes, the world
leader in 3D Experience and PLM solutions. Furthermore, WITS maintain a comprehensive local Saudi
partners alliance through proven system integrators such as Al Ajou Group, 2P, Arabic Computer
Systems (ACS), National Advanced Systems Company (NASCO) and Al Jeraisy Group.
3.1 INTERNATIONAL ALLIANCES
3.1.1 ENTERPRISE CONTENT MANAGEMENT
Through a strategic alliance with EVER TEAM, the European ECM leader, WITS is the privileged
EverSuite certified implementer in Saudi Arabia, delivering superior quality implementation services
based on EverSuite certified experts in the EverSuite SharePoint Edition and J2EE platform, in order to
deliver the content enabled vertical applications.
3.1.2 3D EXPERIENCE
According to leading analyst firms, most IT
spending will address 3D Experience and big data
projects which focus on content analytics,
multimedia mining and social content monitoring.
Through its strategic alliance with Dassault
Systèmes (3DS), the world leader in 3D Experience
and product lifecycle management, WITS is
competent to deliver highly innovative big data
projects.
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3.2 TECHNOLOGICAL ALLIANCES
3.2.1 MICROSOFT SHAREPOINT PLATFORM
WITS implements its ECM competencies in collaborating with Microsoft for implementing best in class
ECM solutions using EverSuite platform and the SharePoint object model (EverSuite SharePoint
Edition), hence bringing the best of both worlds: collaborative content management based on
SharePoint, combined with transactional content management based on EverSuite.
3.2.2 ORACLE AUTOVUE
Based on several practices, WITS have a technological
alliance with Oracle AutoVue in order to provide a rich
integration experience for viewing and manipulating CAD
drawings from the EverSuite Document Management
System.
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3.3 LOCAL BUSINESS PARTNERS
WITS is continuously collaborating with a network of certified partners and distributors, through the
success stories pertaining to ECM and other implementations which cater towards enhancing Saudi
Arabia’s knowledge based economy. Below is a brief list of WITS strategic partners and distributors:
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4. SERVICES
WITS provides a range of superior quality and diversified IT professional services, ranging from analysis
and consultancy, to implementation, integration services, migration services, quality assurance, to best
practice enabled training, knowledge transfer, maintenance and service level agreement services.
4.1 BACKLOG CONVERSION
The notion of 'Information legacy' has become a strategic and essential element of survival for
organizations in this day and age; the majority of an organization’s 'corporate memory' exists in the
form of documents, scattered throughout several warehouses and departments. In the age of
increased 'government transparency' and compliance, it has become imperative for organizations to
have comprehensive strategies for managing their warehouses.
Backlog Conversion providing innovative capture solutions, diversified resources and best practices
driven methodologies in order to deliver complete high volume scanning projects through the
following stages:
4.2 INTEGRATION SERVICES
In the diversified business applications environment, dependencies on legacy applications form a big
challenge to the organizations on sharing information. How to cope with this situation is a big task in
many ways. Managing and upgrading such heterogeneous environments for interoperability among
different Database Vendors, Operating Systems & Applications requires more than human efforts.
Enterprise Application Integration i.e. EAI can offer your business a reliable, secure and cost effective
method for sharing information and at the same time, controlling and monitoring total cost of
ownership.
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Our experts provide the required Assessment and Planning, Design and Integration Architecture,
Deployment Services and Monitor/Maintain the integrated environment. Our EAI platform is Flexible,
Secure and Reliable.
Our EAI platform, leveraging a Service Oriented Architecture, will allow your enterprise to integrate
web based features into desktop applications, smooth flow of data between legacy applications,
synchronize your business process adding business value to your enterprise.
4.3 MOBILE APPLICATIONS
Smart phone has changed, and is currerently reshaping, world around us, we are now literally walking
around with a computer in our pocket capable of things that PCs barely achieved 5 years ago.
With the big 4 operating systems (iOS, Android, BlackBerry and Windows Phone) shaping up the
ecosystem it is inevitable that service providers, products and even Celebrities will need their presence
on mobile to be a special experience that reflects the capabilities of the touch screen powerhouses.
WITS isn’t just a developer of disposable apps, we make sure that the user experience makes the app
an essential part of the overall phone’s experience and a reason to use a Smartphone to complete
tasks that otherwise would require a computer. In addition, we develop our own apps which help
enrich the user experience with both useful and entertaining applications.
5. SOLUTIONS
WITS implements international best practices to provide best in class solutions in Enterprise Content
Management, Healthcare Automation, Physical Archive Management, Backlog Conversion Services,
Customer Complaint Management, Mobile Applications, Big Data solutions which empower the
semantic web, and Service Oriented Portals built on Microsoft SharePoint technology.
5.1 ENTERPRISE CONTENT MANAGEMENT
‘Enterprise Content Management’ is a disciplined strategy, defined procedure and identified tools for
capturing, managing, storing, archiving and subsequently delivering content on demand. ECM allows to
organize and properly manage business critical information i.e. ‘Unstructured Information’ wherever it
is available electronic or paper based i.e. e-mails, faxes, office application files, paper documents,
multimedia files etc.
A comprehensive ECM Solution in itself incorporates a range of integrated modules having specific
functionalities and services. The objective of the ECM solution is to manage all unstructured content
types i.e. all office related electronic & paper based files/forms/reports, images, presentations, media
content (Audio & Video, Films, Tapes, Optical Disk content etc.), application dependant electronic files
(CAD, Design & Diagrams etc.) organization.
ECM solutions and services comprise, but
are not limited to:
1.
Case Management
2.
Compliance Management Services
3.
Content Capturing Services
4.
Correspondence Tracking Solutions
5.
Digital Asset Management
6.
Document Management System
7.
E-mail / Fax Integration Services
8.
Service Oriented Portals
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5.1.1 CASE MANAGEMENT
WITS provides a best in class case management framework based on the EverSuite ECM platform and
available in both SharePoint and J2EE technologies. The case management concept is rapidly growing in
Saudi Arabia, as it addresses both collaborative and pre-defined business process automation. Case
Management is the right and optimum balance between control and collaboration. Extreme control is
not healthy within any working environment, where on the other hand, extreme collaboration can also
jeopardize information governance and security standards.
The EverSuite case management platform provides the required turnkey solutions for administrative
correspondence and correspondence tracking, as well as the required turnkey solutions for business
process mapping, optimization and automation. The EverSuite case management framework is based
on 2 core engines: document management and workflow automation. The document management
engine is essential in order to automate content centric business processes (where most of KSA
business processes are still heavily paper based and content centric), where the workflow automation
engines assures that the organization’s business rules in terms of alerting, escalation and delegation,
are fully covered and addressed.
Three key areas are generally considered with Case Management projects:
1.
Allowing better interaction between task workers and information workers
2.
Improving content intensive processes such as correspondence or invoicing
3.
Enhancing common enterprise knowledge
Case management frameworks enable customers to implement ECM strategies on various business
processes such as Claims Processing, Invoice Reconciliation, Loan Origination, New Accounts Opening,
Project Management, Correspondence Management, Legal Case Management and others…. Many
vendors have already focused in their Case Management offerings on specific key vertical markets.
In large, distributed environments, Case Management integration with disparate information systems
becomes a must. Whether ERPs, portals, repositories or custom applications, there will always be a
need to incorporate content from these third-party vendor suites, and Case Management technologies
should be able to integrate with most pieces of the IT landscape.
The key criteria of a Case Management solution is the ability to be quickly configured and deployed
addressing the specific business problems, shortening the project implementation cycle, and targeting
ROI within a year. Case Management Strategies enable very efficient and cost effective Business
Process Management deployment and will certainly be the main driver behind Content Management
Initiatives in the coming years. Below are some case management examples according to several
industries:
WITS has implemented several strategic case management projects, such as the Saudi Ministry of
Commerce, the General Authority of Civil Aviation and Jeddah Municipality.
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5.1.2 COMPLIANCE MANAGEMENT SERVICES
WITS efficiently provides and supports regulatory compliance in line with legal requirements of
traceability and conservation through integrated and secure archiving functions, where EverSuite
Compliance meets the growing needs of businesses for long-term digital archive and records
management, preserving the legal integrity of business information. The CMS strength are here after
listed yet not limited to:
1. Deliver quick, affordable compliance project, deployed in a matter of weeks, providing
immediate value to business users, guaranteeing ROI within a year
2. Business focused, and feature packed to adapt to most compliance requirements: SOX, MoReq,
NFZ 42013 & ISO 14641-1, ISO 15489, ISO 14721.
3. Manage the full archiving cycle, from capture, to lifecycle management, retention and
disposition rules, PDF/A conversion, storage and archiving on specialized media
4. Enable access to archived content directly from an EverSuite application as well as portal based
publishing such as Microsoft SharePoint
5. Standards Based, built around industry standards, easily integrated and scalable solutions in
accordance with IT policies
5.1.3 CONTENT CAPTURING SERVICES
The notion of 'Information legacy' has become a strategic and essential element of survival for
organizations in this day and age; the majority of an organization’s 'corporate memory' exists in the
form of documents, scattered throughout several warehouses and departments. In the age of
increased 'government transparency' and compliance, it has become imperative for organizations to
have comprehensive strategies for managing their warehouses.
WITS offers best in class solutions and international best practices in delivering end to end archive
management solutions, through the following methodologies
5.1.4 CORRESPONDENCE TRACKING SOLUTIONS
Government agencies face many challenges related to efficiency, consistency, accuracy and increase
workloads, while providing timely and quality responses to the public… These organizations need to
establish common approaches to moving the correspondence to the appropriate subject matter expert
in order to summarize, draft and approve responses.
A constant approach to the capture, task assignment and response process must be put in place
regardless of the format of the original inquiry. The various sources and formats of correspondences,
the increasing volumes of information and the difficulty in respecting the deadlines related to
assembling the various documents of an incoming request or outgoing response make this procedure
even more complex and more likely to contain errors.
Organizations that manually process incoming and outgoing correspondence face increased costs
related to higher processing time and inefficient information worker allocation. In addition, the
following challenges are identified:
1.
Increased cost of operation with the assembly of multiple documents
2.
Increase time to process a request efficiently and consistently
3.
Maintaining and preserving data for a long period of time
4.
Difficulty in accessing and re-using existing information
5.
Difficulty in protecting government information, and preventing unwanted access
6.
Difficulty in complying with industry regulations, etc...
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In fact, Correspondence Management presents an innovative way of dealing with corporate
communications, allowing information workers to revise, validate and respond to incoming
correspondence on the fly, while enabling tracking and auditing through the entire cycle. In addition,
these systems have the ability to automatically capture and import information from different sources
in a standardized approach, dramatically reducing time spent on manually filing and updating
correspondence templates.
Correspondence Tracking Solutions provide organizations of various sectors, various benefits and
added value, related to reduced paper usage, information duplication and distribution, as well as
increased electronic delivery. In addition to the following benefits:
1. Reduced information loss with the reduction of paper usage
2. Reduced physical storage and material costs
3. Faster and more accurate correspondence management
4. Improved information accessibility and re-use
5. Improved employee efficiency
6. Improved services and quality responses
7. Most importantly, Increased Return on Investment
EVER TEAM provides EverSuite Correspondence Management Solutions, based on the state of the art
EverSuite Case Management engine. EverSuite Correspondence Management solutions offer
organizations solutions to manage business communications, linking people, processes and information
together. EverSuite Correspondence Management captures, tracks and manages correspondences with
the public, customers, suppliers, legislators, government agencies and others, in a variety of sources,
formats and channels including scanned letters, emails, faxes electronic documents and others… it
allows organizations to manage correspondence and automate their processing to ensure the proper
handling of incoming requests and a timely outgoing response. With this solution, organizations are
able to:
1.
Monitor correspondence and generated tasks in a controlled and efficient manner
2.
Set up and maintain a secure, manageable and indexed repository of all incoming and outgoing
correspondence
3.
Integrate all forms of customer communications into the organization’s business processes
(routing and traceability)
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4.
Increase responsiveness
5.
Manage and archive of all types of correspondence for legal and compliance obligations
6.
Reduce costs and increase returns
Based on the Microsoft SharePoint platform, EverSuite Correspondence Management Solutions are
quick to deploy, helping organizations reduce development time providing fast and efficient ROI.
WITS and EVER TEAM have collaborated on several state of the art correspondence management and
tracking projects, such as the Saudi Ministry of Defense, the National Guard Health Affairs, the Royal
Commission for Jubail and Yanbu, the Jeddah Municipality, the National Water Company and King Fahd
University of Petroleum and Minerals.
5.1.5 DOCUMENT MANAGEMENT SYSTEM
Many organizations are facing constant pressure and challenges when it comes to addressing
information governance. WITS provides state of the art and world class Document Management
Systems based on the award winning EverSuite ECM platform, in both SharePoint and J2EE
environments in order to plan and implement long term and scalable enterprise document
management repositories built on structured enterprise filing plan strategies.
Below are some of the most essential concepts of the EverSuite Document Management platform:
1.
2.
3.
4.
5.
6.
7.
Scalable, provides the nucleus to comprehensive correspondence tracking and case
management frameworks
Multi platform and multi repository
Addresses the SharePoint platform for enhanced information governance
Repository scalability and performance (more than 200 million documents archived at one of
EVER TEAM’s strategic European customers)
Fully web based and WEB 2.0 enabled
Mobility enabled, allowing executive users to track their related documents from the comfort
of their smart phones and tablets
Based on a Service Oriented Architecture, providing the notion of Document Management as
an “e-Service”, hence an infrastructure approach in order to content enable and seamlessly
integrate existing legacy applications, allowing for information workers to consume content as
an “e-Service”
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Below are some of the most strategic Document Management projects implemented by WITS using the
EverSuite technology in Saudi Arabia:
The Ministry of Higher Education: 55+ million archived documents, covering 28 Int’l attachés
Royal Commission of Jubail & Yanbu: 4,000 users and migration from 5 different departmental
document repositories into a unified content warehouse
3. Amanat Jeddah: 22+ million archived documents and covering 16 different baladiats through a
unified web based document management platform and enterprise filing plan strategy
4. The Saudi Ministry of Defense: strong emphasis on best practices for document level security
and encryption standards
1.
2.
5.1.6 EMAIL/FAX INTEGRATION SERVICES
WITS provides smart and out of the box solutions for email management and fax integration, in order
to assure the following:
1. Archiving emails directly into the EverSuite Document Repository through drag and drop
2. Displaying the enterprise document filing plan strategy in Outlook (based on role and/or user
privileges) in order to sustain user comfort zone and overcome change resistance
3. Initiating emails directly from Outlook as correspondence and sending them automatically to
the correspondence system in order to automate the correspondence lifecycle and make sure
that both emails and correspondences are aligned and orchestrated within the same platform
4. Intercepting incoming faxes automatically through integration with the fax server/gateway
5.1.7 DIGITAL ASSET MANAGEMENT
WITS provides comprehensive Digital Asset Management solutions built on both Microsoft SharePoint
and J2EE technologies and incorporating as well as addressing the below functionalities and concepts:
1.
Multimedia indexing and classification
2.
Multimedia archiving and compression
3.
Multimedia publishing
4.
Speech to text conversion
5.
Multimedia mining through intelligent entity extraction
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5.1.8 SERVICE ORIENTED PORTALS
‘Service
Oriented Portals’ enables organizations to unlock internally and externally stored information,
and to provide users a single gateway to the personalized information needed to make informed
business decisions. Enterprise Information Portal (EIP) is a software application that consolidates
manages, analyzes, and distributes information across and outside an enterprise.
WITS provide an ideal EIP solution for organizations those looking to maximize their IT investments. It
bridges the information gap between an enterprise and its business channels - linking it with partners,
alliances, and customers. Whatever be your existing application’s technology or platform and
whichever your business sector is, our team of experienced and highly skilled in diversified technology
is there to assist you.
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Different types of portal solutions that WITS offers could be listed here after, yet not limited to:
1.
BI [Business Intelligence] Portals
2.
Content Management Portals
3.
Corporate Collaboration Portals
4.
CRM [Customer Relationship Management ] Portals
5.
e-Business Portals
6.
Education Information Portals
The features of our Enterprise Information Portals (EIP) system are yet not limited to:
1.
Business Intelligence and Reporting
2.
Collaboration
3.
Cross Platform Technology
4.
Enterprise and Legacy Application Integration
5.
Personalized User Interface
6.
Service Oriented Architecture
5.2 3DEXPERIENCE
When the notion of 3D is mentioned, we usually link it to the entertainment concept: the joy and
excitement of watching a blockbuster movie in 3D for instance! Nonetheless, when the notion of 3D
experience is applied to enterprises, history has proven that significant value is delivered! We live in a
highly connected, social and multi cultural world, where the concept of a smart social enterprise is
being adopted throughout several industries, for knowledge management and continuous
collaboration; by embracing 3D as a common language of communication, and enhancing it with 3D
simulation in order to adopt a “proactive” rather than “reactive” approach to changes, organizations
can better plan and execute their strategies and projects on time and on budget, while minimizing
waste, risk and any costs that derive from common miscommunications and project bottleneck.
Dassault Systèmes, the global leader in 3D experience and a privileged partner of Watania Information
Technology Services (WITS), enhances the fantastic world of 3D and adopts it to the complex world of
enterprise IT; for instance, 3D experience can be used by municipalities with the objective of better
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understanding the “As is” situation pertaining to the city, its services and related authorities, and
better planning, simulation and visualization for the “To be” situation of cities, in order to provide
better services to citizens and various stakeholders.
5.2.1 BIG DATA & CONTENT INTELLIGENCE
Big data offers the promise of better ROI on valuable enterprise datasets while being able to tackle
entirely new business problems that were previously impossible to solve with existing techniques. At
the beginning of the digital Era, firms’ main objective was to control information. Today, they must be
able to operate and transform into value a corpus of multi-source information generated in real time.
In light of such disruptive technological changes, WITS is capitalizing on its ECM implementation
background to be one of the first and leading IT organizations in the Middle East in providing best in
class solutions that address the challenges of big data as well as content analytics, through the use of
powerful and highly sophisticated semantic processing (derived from WEB 3.0 or the semantic web)
and Natural Language Processing (NLP) that would address the following big data related concepts:
1. Federated search across structured and unstructured content sources
2. Semantic query processing which derives from NLP, providing for the first time, an (Artificial
Intelligence) approach to enterprise search, in order to address a range of intelligent
information access methods, such as but not limited to:
-
Taxonomy based search
-
Search refining through the auto-generation of related terms
-
Auto-classification of search results
-
Multimedia mining and speech to text conversion
-
Social content mining
-
Sentiment analysis
3. Content analytics and mining
4. Empowering portal and ECM platforms through generating SBA (Search Based Applications)
5. Improving the power and simplicity of web crawling and searching, and adapting such an
approach to the complex world of enterprise information.
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5.2.2 3D EXPERIENCE FOR ENERGY, PROCESS AND UTILITIES
The emergence of disruptive technologies in the consumer web ecosystem has played a significant role
to the overall computerization of IT, where employees expect the technology they use at work to
replicate the simplicity and innovation of technology that’s surrounding their personal lives; in light of
continuous efforts for WITS to bring comfort to the workplace, a strategic and long term Value Added
Reseller (VAR) agreement has been signed with Dassault Systèmes ( www.3ds.com ), the global leader
in Product Lifecycle Management and 3D simulation.
This strategic partnership allows WITS to bring emerging and disruptive technologies to large scale
organizations in Saudi Arabia, with strong emphasis on providing the following best in class solutions:
1. Providing a “single version of the truth” for any type of project information, publishing the
right type of information to the right person at the right time regardless of geographical or
language barriers
2. Optimized plan construction solutions from Dassault Systèmes which automate the complete
construction experience, from engineering work package, to 3D plant simulation and
construction manuals, to final decommissioning
3. Enhancing the construction efforts in minimizing errors and avoiding critical pitfalls, through
smart and innovative “what if” construction site analysis
4. Providing a new concept to the design engineering through the utilization of comprehensive
and smart 3D design tools
5. Accelerating the overall value proposition which pertains to delivering projects on time and on
budget
6. Stimulating the information access experience through providing comprehensive semantic
search and Search Based Applications (SBA) which cater to the following domains :
-
Engineering, procurement and utilities
-
Intelligence government agencies: which place continuous efforts on :

Web content monitoring

Social media mining

Multimedia mining and speech to text conversion
At this primitive stage, WITS plans to rapidly increase its learning curve on Optimized Plant
Construction solutions, through its strong existing customer base in KSA, and approaching them in
collaboration with Dassault Systèmes for interesting repeat business opportunities which can make
such organizations more competitive, agile and innovative! Furthermore, WITS plans to strengthen its
diversification efforts through reaching outside its current customer base, through the leadership of a
dedicated business unit which focuses on generating new strategic and qualified opportunities in the
field of Product Lifecycle Management and Search Based Applications.
Page 19
5.3 E2E SOLUTIONS
At WITS, we believe that only one kind of ‘Solution’ cannot cater to all business arenas; no matter what
your company size, industry, or objective is, WITS offer wide range of software solutions that should
reduce cost, increase your profitability and efficiency, which are listed hereafter yet not limited to:
1.
Customer Complaint Management Solution
2.
Enterprise Resource Planning
3.
Hospital Information Systems
4.
Warehouse Management
Our ‘Software Solutions’ which are certified to be scalable, agile, and built on proven robust technology
frameworks, are expected to fit to your enterprise, where our professional services team is always
available and qualified to understand your business needs and deliver accordingly.
5.3.1 CUSTOMER COMPLAINT MANAGEMENT (CCMS)
Customer service is the core sector of any corporate. Resolution to the customer complaints within
specified time duration is a big challenge to keep the customer confidence in this regard.
As part of the customer excellence service, ‘Customer Complaint Management Solution’ was developed
to automate / enhance the ‘Customer Complaint Management Processes’ by implementing the
EverSuite Customer Complaint Management Solution.
The solution will benefit the corporate customers / non customers as well as the support team in
various ways. Below mentioned are few aspects of the same:
1.
Timely resolutions for complaints / queries for the customers / non customers
2.
Tracking complaints for the customers & customer care unit at any time via web
3.
Feedback and confirmation on complaint closure to / from the customers
4.
SLA violation and escalation thereof for overdue complaints within the corporate
5.
Departmental / Staff KPI analysis on resolution of customer complaints
6.
Analytical and statistical reporting from CCMS application for the management / user with
graphical presentation.
Page 20
5.3.2 HOSPITAL INFORMATION SYSTEMS
Our Hospital Information System (SHAMS) helps hospitals and other health care facilities to streamline
the business processes and improve the communication across departments and health care team.
Availability of critical patient information that should be comprehensive, accurate and accessible in
timely manner resulting in effective treatment and decision making, these are the vital features of any
‘Hospital Information System’.
Few key areas that HIS should focus on are:
1. Solution for Physician & Nurses
2. Solution for Clinical Department Staff
3. Solution for Hospital Information Management Staff
4. Solution for Executive and Financial Staff
5. Solution for Patients
6. Solution for Content Management
7. Solution for Medical Record Management
8. Analytical & Statistical Reporting with Graphical Presentation
Our well experienced ‘Subject Matter Experts’, business consultants and project management
professionals will assist you with below services not limited to:
1.
Professional Consulting Services {Business Requirement Analysis, Solution Selection &
Evaluating Solutions }
2.
Project Management Services
3.
Application Integration Services
4.
Content Management Solution
5.
Medical Record Management Services
6.
Training & Staffing Services
Page 21
5.3.3 WAREHOUSE MANAGEMENT
Many essential documents cannot be purged due to legal obligations and compliance purposes. WITS
provides a best in class warehouse management solution based on the leading European EverSuite
ECM platform, i.e. EverSuite ArchiveRM, as well as Int’l best practices in implementing and adopting a
long term physical archive strategy, policies and procedures.
Our warehouse management EverSuite solution is based on the following aspects:
1.
Box/folder/document labeling
2.
Inventory and classification
3.
Requesting documents
4.
Document Loan management
5.
Warehouse space monitoring
6.
Document externalization
7.
Barcode tagging
8.
RFID tagging and traceability
Page 22
6. CLIENTS
AL Watania Information Technology Services team (WITS) genuinely cares about quality of services,
hence high level of customer satisfaction, throughout our journey; where our clients usually enjoy
working with our flexible, creative team members and very skillful to work in IT complicated
environment.
Our clients are spread out into wide spectrum of organizations, government enterprises up to
international organizations. Those organizations rely on our technical, consulting, and managerial
expertise, as well as our experience in developing and implementing and project management
according to the specifications and on time. Whatever the project size and scope, we can provide our
services according to the organization’s technical and financial requirements.
Proceeding from the strength of our relationship with our customers and close partnership with them,
we always aim at providing the creativity and professionalism in the work, activity and vitality in the
performance, as well as the ease and flexibility in the deal. We support our clients in planning, design,
and build and manage technical solutions. Also, we support the integration of applications and
procedures.
6.1 ENERGY, POWER AND UTILITIES
6.2 HEALTH CARE AND LIFE SCIENCES
WITS have delivered enterprise level IT solutions for leading Saudi healthcare organizations such as:
1. The National Guard Health Affairs:
i. Complete office automation project
ii. Case management to automate all NGHA correspondences across all related medical
cities
iii. Unified document management system delivering a standardized filing plan strategy for
all NGHA medical cities
iv. Integration with existing NGHA mission critical applications
Page 23
6.3 EDUCATIONAL SECTOR
WITS has established a significant and large footprint within the educational sector in Saudi Arabia,
through providing best in class solutions which focus on enhancing the quality of services which
educational organizations provide to their related stakeholders, as well as contribute to the overall
growing knowledge economy in our beloved country. Below are some examples:
1. The Ministry of Higher Education: Unified Student e-Folder Strategy; A global ECM platform for
all 28 international attachés, integrated with the existing Ministry Student Information
Platform and 15 other applications through web services, as well as managing more than 55
million archived documents
2. Najran University: Comprehensive correspondence tracking and document management
system
3. King Saud University: Big data project focusing on semantic search, speech to text conversion
and content analytics
4. King Fahd University for Petroleum and Minerals (KFUPM): The first Correspondence Tracking
solution in KSA that is fully based on the latest SharePoint platform object model
Other strategic educational references include King Khaled University in Abha, Princess Noura
University, Jazan University, Tabuk University and Prince Salman University in Kharj.
Page 24
6.4 FINANCIAL AND BUSINESS SERVICES
Although WITS has not yet gained a large customer base in financial services, we nonetheless have
implemented strategic and “game changing” projects with the following organizations:
1. Department of Zakat and Income Tax (DZIT): Unified e-Services portal which automates all tax
payer processes including payments, registrations, tax returns and issuance of the required
DZIT certificates
2. Saudi British Bank (SABB): Warehouse management solution to manage and monitor SABB
physical archives
3. National Installment Company (NIC): a comprehensive and content/workflow enabled leasing
application
6.5 GOVERNMENT SECTOR
The government sector is our largest target market, with diversified strategic implementations within
several governmental areas, below is some of WITS strategic government projects:
1. Ministry of Defense: WITS is the standardized ECM implementer within the entire MOD site,
providing a unified content management and workflow automation platform based on the
EverSuite SharePoint Edition Platform, covering the following strategic sites pertaining to MOD:
a. HRH the Minister of Defense Office
b. Presidency of the General Staff
c. Armed Forces
d. Royal Saudi Land Forces
2. The Royal Commission of Jubail and Yanbu:
a. Large scale content repository for over 4,000 users
b. Migration from more than 5 existing content repositories
c. Comprehensive case management for contract review and approval
d. Comprehensive Correspondence Tracking and Automation System
3. Jeddah Municipality:
a. An award winning content management, correspondence tracking and case
management implementation
b. Integration with over 15 existing applications
c. Enterprise solution throughout all JDM branches
4. Ministry of Justice: WITS played a pivotal role in the real estate digitization initiative within the
ministry of justice, digitizing over 5 million documents throughout 7 different courts in Saudi
Arabia
5. National Security Council: WITS and NSC have teamed up to deliver a next generation big data
platform which focuses on the following:
a. Monitoring and analyzing news sites
b. Detecting potential threats to our country’s national security
c. Mining audio/video contents through innovative speech to text conversion services
d. Monitoring social media on the web
Page 25
Page 26
6.6 PRIVATE SECTOR
WITS have delivered innovative and user experience driven solutions to several organizations within
the private sector, such as:
1. Al Makshaff- Khalediah Farm:
a. Comprehensive mobile applications which cater to the mobile workforce generation
b. Comprehensive service oriented portal
2. SSEM (Rashed Group):
a. Unified correspondence tracking and document management system
3. HAIF Company:
a. Enterprise level physical archive management solution and strategy (warehouse
management)
b. Enterprise level document management and correspondence tracking solution
Page 27
6.7 TRANSPORTATION
The Saudi country is placing a lot of new emphasis on service oriented governmental organizations; the
ongoing increase in traffic stemmed by population growth, has placed significant pressure on the
transportation sector to become more agile, proactive and efficient. WITS team has delivered scalable
and secure solutions to transportation organizations which were able to effectively utilize content as a
source of competitive advantage. Below are some examples:
1. General Authority of Civil Aviation (GACA):
a. Enterprise level correspondence tracking across all GACA related 26 airports
b. Case management for automation of mission critical applications
2. Saudi Ports Authority (SPA):
a. Comprehensive ECM platform across all 9 Saudi ports in Saudi Arabia
3. Ministry of Transport:
a. Unified knowledge base and content warehouse
b. Filing plan strategy covering the entire ministry
c. Automation of more than 200 mission critical business processes
4. Saudi Railways Organization:
a. Comprehensive ECM platform
c. Integration with existing Oracle ERP
Page 28
7. CONTACT US
Please contact us should you have any question about our services or products or have a sales person
contact you to help you with your needs.
Corporate Office
Saudi Arabia, Riyadh
Al-Malaz Street
Platinum Center
Suite 305, 3rd Floor
P.O. Box 2729, Riyadh 11461
Phone: +966 11 475-5078
Fax:
+966 11 475-5076
Email: [email protected]
Page 29

WITS_Company Profile - Watania Information Technology Services

Transcription

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