Copyright © 2013 FPT Information System. All Rights Reserved.

Transcription

Contact information
Address: 22nd floor, Keangnam Landmark 72, E6
Pham Hung, Hanoi, Vietnam
Tel: +84 4 35626000 - Fax: +84 4 35624850
Email: [email protected]
Copyright © 2013 FPT Information System. All Rights Reserved.
Capabilities
for Banking and Finance
FPT Information System
FPT INFORMATION SYSTEM CAPABILITIES
FOR BANKING AND FINANCE
Contents
04Projects
09 Products - Solutions & Services
21 About FPT IS
4 Capabilities for Banking and Finance
projects
FPT IS has always worked side by side with its
customers and partners to implement information
systems which have contributed to the success
of its customers and the socio-economic
development of the country
1.
Banking - Finance
● 2001:
FPT IS provided the financial
switching system, card management
software, and automatic teller machines
(ATMs) for the Bank of Investment and
Development of Vietnam (BIDV), marking
the first widespread deployment of ATMs
in Vietnam. FPT IS has since provided and
installed more than 7000 ATMs, accounting
for nearly 60% of the ATMs in banks across
the country.
● 2002:
FPT IS provided the financial
switching system, card management
software, and ATMs for the Bank for
Foreign Trade of Vietnam (Vietcombank)
and became an official partner of Oasis,
which is now Fidelity, the world’s leading
provider of banking solution applications.
FPT IS cooperated successfully with Oasis
to implement IST/Switch, the financial
switching solution that contributed to
Vietcombank becoming the leading issuer
of bank card in Vietnam.
● 2004: FPT IS programmed the network
system for Vietcombank, the first time
it programmed and implemented an
international standard network and security
system for a bank in Vietnam.
● 2006: FPT IS designed, and provided
equipment, software and services for the
national financial switching system (Banknet
Vietnam). Consumers were no longer limited
to only making payments at a bank; they
could now use their bank card for payments
at any ATM/POS in the Banknet Vietnam
system. This project officially connected all
the ATMs of banks in the Banknet Vietnam
system, thereby contributing to the success
of the national financial switching system.
● 2007: FPT IS provided the application
system of multi-application smart chip
cards (EMV) for Vietcombank, the bank with
the greatest number of ATMs and cards in
Vietnam. The project helped Vietcombank
pioneer the conversion to EMV. It raised
Vietnamese banks to international standards
and promoted the development of non-cash
payments. Vietcombank’s customers can
now use a secure multi-option card payment
system and avoid the risk of fake cards and
information theft.
● 2008: FPT IS provided a Gateway system for
the IT Centre of the Bank for Investment and
Development of Vietnam (BIDV). As a system
between Corebank and banking applications,
Gateway aims to reduce the workload of
Corebank. The project helped BIDV to actively
build new service channels, with less dependence
on Corebank. The project once again proved the
comprehensive capabilities of FPT IS software
engineers in the banking sector.
customers and units at different levels, in
order to make appropriate decisions. The
planning and forecasting system helped
staff to work with multi-dimensional
analyses. Safety compliance for the bank was
also tightly controlled through the safety
indicator reporting system. The information
system, with a high volume of data tables
and reports analysing all aspects of banking
operations, offers an effective tool to
support the decision-making processes of
Vietinbank’s leaders.
● 2009: FPT IS provided a risk management
system for Vietnam Joint Stock Commercial
Bank for Industry and Trade (Vietinbank). The
system helped Vietinbank to create control
mechanisms and a risk assessment index,
which enabled the bank to make analyses on
risk management activities, providing a base to
develop risk prevention measures.
● 2011:
▪
FPT IS was the main contractor for the large-
▪
FPT IS applied solutions, prepared data and
● 2010:
▪
▪
FPT IS supplied and implemented the
MasterCard connection, issuance and
payment system for the Bank for Investment
and Development of Vietnam (BIDV). FPT
IS built the system based on IST-Switch 7.6
and Card management system Cadencie 7.4;
successfully switched more than 1200 ATMs;
built a professional reporting system and
checking and comparison report between
relevant systems, and implemented and
switched the Visa card management system
for BIDV. The project helped to synchronise
the connection, card and card business
management, improving the capability
of management and the centralised card
processing transactions of BIDV. In addition,
the professional reporting information
system helped to detect fraud in card
business, improving the quality and business
performance of BIDV.
FPT IS developed and deployed an
information system to manage internal
finances, human resources, payrolls, banking
finance and an ERP system for the Vietnam
Joint Stock Commercial Bank for Industry
and Trade (Vietinbank). The project was
deployed at 155 Vietinbank’s branches
nationwide, helping to enhance the bank’s
capability in internal administration. In
particular, internal financial operations were
centrally controlled and human resource and
payroll management were processed online
more effectively. The cost-profit analysis
system enabled Vietinbank to properly
assess performance in terms of its products,
scale project to transfer the core banking
system to the Lao-Viet Bank, including
Flexcube software with its many complex
modules. The contract for both hardware
and software was valued at a total of US$4.3
million. The successful implementation of
the new core banking system for Lao-Viet
Bank has contributed to raise the status of
FPT IS in the Lao market.
issued chip cards according to EMV standards
for the Vietnam Maritime Commercial Joint
Stock Bank (Maritime Bank - MSB). This was
one of the first projects in Vietnam successfully
deploying chip card personalisation solutions
and meeting EMV standards. Completed
within three months, this was also one of
the Maritime Bank projects with the shortest
implementation time.
● 2012: FPT IS constructed an internal financial
and printed publication management system
for the Maritime Bank. This was an important
project for the financial managers at MSB,
as well as the entire bank and it will improve
MSB’s management and development. After
eight months of implementation, the in-house
accounting software system was officially
available on the entire MSB system.
● 2013: FPT IS successfully launched the Oracle
Flexcube CoreBanking (Corebanking FCC)
system for Sai Gon Commercial Bank (SCB). Core
Banking FCC’s thorough processes, flexibility
and smart solutions support SCB in achieving
their targets and reducing costs, in addition to
offering unique competitive advantages that
can expand with the customer’s business and
help SCB increase profits.
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2.
Securities
Since the beginning of the Vietnamese securities
market, FPT IS has been a reliable and credible partner
of the State Securities Commission, the Hanoi and Ho
Chi Minh City Stock Exchanges, the Vietnam Securities
Depository Center and other securities companies. The
Minister of Finance honored FPT IS as “the unit that
made the great contributions to the development of
Vietnam’s securities sector”. FPT IS has worked side by
side with its customers on many major projects which
have contributed to the rapid development of the
securities market over the past decade:
● 2000:
▪
▪
FPT IS deployed the deposit and clearing
system for the Ho Chi Minh City Securities
Trading Center (now the Ho Chi Minh City Stock
Exchange - HOSE) when it was established in
2000. The system was the foundation for the
formation and development of the HOSE and
the entire Vietnamese stock market.
FPT IS implemented BOSC core business
management system designed and developed
by FPT for Bao Viet Securities Company (BVSC).
This was the first business system deployed
for BVSC when it joined the early days of the
Vietnamese stock market, setting up a firm
foundation for BVSC’s development.
▪ 2004:
FPT IS was the first and only unit in
Vietnam to design, create, and deploy the stock
trading software for the Hanoi Stock Exchange
(HNX). The system has been side by side with
them consistently since the beginning.
● 2007:
▪
FPT IS implemented the HNX remote listing stock
trading system, thereby ensuring database
security and providing richer, more varied
stock information to better satisfy both public
and market members demands. The system
also supports more efficient, transparent, and
professional operation of the stock market.
▪ FPT IS deployed the FPT.INDEX core business
management system for VNDirect Securities
Company. FPT.INDEX was developed from the
BOSC system and upgraded with new functions
in accordance with international standards. This
solution helped standardize business activities
and promote VNDirect’s competitiveness.
● 2008: FPT IS implemented the over-the-counter
(OTC) trading system for the Hanoi Stock Exchange.
Previously, there were no legal controls for
unlisted public company stock transactions and
the OTC system was deployed when UPCOM, the
stock market for unlisted public companies, was
established in 2008. The system creates a favorable
environment for and manages the purchase, sale,
and transfer of unlisted public company securities
and increases transparency for a healthy market.
● 2009: FPT IS deployed the HNX special bond
trading system, an important and significant
event for both the HNX and the entire Vietnamese
stock market. The system created a new and
modern model for trading government bonds in
accordance with the development orientations
of Vietnam’s stock market and international
practices. It facilitates collecting information on
supply and demand, bond prices, and interest
rates in secondary markets to promote liquidity
and help issuers mobilize capital more efficiently.
● 2010:
▪
FPT.UTS, the core software system for
securities companies developed by FPT IS, was
implemented for Alpha Securities Company.
The solution facilitates the management
capacity of securities companies and reduces
risks in stock transactions, as well as offering
added value, technological breakthroughs,
and a variety of other services. It includes
two parts: The Front Office is for brokerage
and the Back Office handles the post-trading
business. It supports a wide range of functions
from importing, receiving and sending orders
to the trading floor, obtaining results and
connecting with the HOSE, HNX and UPCOM;
to credit businesses (mortgages, advances,
margins), and direct connections with the
commercial bank systems.
▪
Alpha Securities Company was the first to use
FPT.UTS and its success set a precedent for
other securities companies. The solution was
implemented in Hanoi and Ho Chi Minh City to
help Alpha Securities Company convert from
their old software system that could no longer
meet their business requirements or cope
with the changes in the Vietnamese stock
market to a new one. The updated system fully
complies with the new business demands and
is flexible enough to handle further changes
in the market. It helps securities companies
minimize resources, improve working
performance, manage systems, and provide
better customer service.
▪ FPT
IS deployed its deposit and clearing
registration system FPT.CSD for the Vietnam
Securities Depository Center (VSD) in a project
that changed the basic organizational structure
of the Vietnamese stock market from a twolevel to a single level management model. This
new system gathers data synchronically at the
headquarters in Hanoi and the Ho Chi Minh
City branch, manages proprietary information
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the current bond price based on the yield
curve. The software also allowed members/
investors to drawn their own curves. This
solution addressed the Vietnam government
bond curve problem independently from
other systems, creating an open government
bond yield curve system to expand the bond
market in the future as well as inter-connect
to systems of bond trading and bidding and
other systems of the State Bank, forming a
seamless, overall system.
on each investor in the market, and provides
a communication gateway for members of the
stock market. It creates a foundation for the
development of technological services in the
future to ensure liquidity and transparency in
Vietnam’s stock market.
● 2011:
▪ FPT
IS upgraded bond trading/information
software and designed e-procurement
software for Hanoi Stock Exchange. The
project added new professional features
for the bond trading system, improved the
function of bond information announcements
and management systems. It also developed
a bond information system compatible with
the development model of the bond market
(multi-market and multi-currency). Modern
e-procurement bonding software was also
designed by FPT IS to replace traditional
bidding procurement, allowing customers
to bid from anywhere. The system was interconnected to secondary systems, making a
seamless overall system.
▪
● 2012:
▪ FPT
IS developed a database system
to manage security companies for the
Information Technology Department of the
State Securities Commission of Vietnam.
▪ FPT
IS developed a database system to
manage fund management companies and
the investment fund for the Information
Technology Department of the State
Securities Commission of Vietnam.
FPT IS developed software of the standard
yield curve of theVietnam government bond
market for Hanoi Stock Exchange (HNX). The
software allowed the HNX to collect data from
various sources such as investors and credit
institutions; process collected data to create
a standard data set for the market; replicate
old yield curves for reference and estimate
Nowadays, processing information based on IT
applications to save time and improve productivity
has become very popular. Therefore, the application
of information systems for the State Securities
Commission (SSC) of Vietnam plays an essential
role to facilitate information collection and storage
management and to minimise search times, helping
the SSC in managing, supervising and coordinating
stock market activities in Vietnam.
products - solutions & services
FPT IS has researched and developed a range of
products, solutions, and services to meet a wide
variety of customer demands in the banking finance and securities sector. To date, it has launched
many products with different versions to suit each
customer and every phase of market development
including such solutions as SmartBank, FPT.UTS,
FPT.Smartconnect, and FPT.SBRS.
1. Products - Solutions
1.1 SmartBank - Core banking software
SmartBank is a banking software system based
on a modern technology platform with flexible
functionalities to meet the specific requirements of
modern commercial banks.
From version 1.0 in 1999 with four modules, the
SmartBank system has now developed to version
3.5 with diverse functions and includes 15 modules
to effectively manage banking operations such as
ledger accounting, customer information, funds,
deposits, credit, collateral, capital, and other business
aspects.
The system provides modern, state-of-the-art
solutions for clients and helps them reduce the total
cost of ownership (TCO) and respond quickly to the
e-commerce boom. The system supports products
for home, internet, and mobile banking, and
provides and supports electronic payment methods
including smart cards, ATMs, and POS. SmartBank
secures trading activities and accepts multi-currency
processing as well as sending and withdrawing cash
at many places. It also has flexible configuration, high
parameterization and automation which enable
easy upgrading to a new version.
SmartBank is being used by 25 banks in Vietnam
and regional countries including: Banque Pour le
Commerce Exterieur Laos - BCEL (Lao PDR); the
Cambodian Public Bank (Cambodia); Vattanac Bank
(Cambodia); the Public Bank of Laos (Lao PDR);
Indochina Bank (Vietnam); Laos-Vietnam Bank; Sai
Gon Commercial Joint Stock Bank - Saigon Bank;
Vietnam - Thailand Joint Venture Bank - VinaSiam;
Viet A Commercial Joint Stock Bank, etc.
1.2
Solution for collecting the State
budget through banks
This solution meets the professional requirements
for collecting the State budget via cash, bank
transfer, as well as through traffic fines, and import,
export, and domestic taxes.
The system comprises main modules for voucher
processing, recording payment and issuing receipts
for traffic fines, connecting to the Treasury and the
Customs department, budget management, endof-day processing, and reporting. It enables tellers
to collect taxes directly, supports connections to
core banking, ATMs, and internet banking, as well
as allowing taxpayers and tellers to exchange
information regarding taxes, customs declarations,
etc. to facilitate budget collection.
The solution can be implemented in a short time
to meet timely the authorization to collect the
state budget via banks. FPT IS experts will hand
over the solution to customers and train them in
using the system; they will also provide support to
resolve any problems that may arise.
The solution has been implemented and used
in the Vietnam Bank for Agriculture and Rural
Development (Agribank); the Bank for Investment
and Development of Vietnam (BIDV); Vietnam
Bank for Industry and Trade (Vietinbank); and
TienPhong Bank.
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1.3
FPT.SBRS – State Bank reporting
system
This system was developed for the State Bank of
Vietnam (SBV) to meet its demands for synthesizing
reporting data, and managing and economizing
time and human resources.
FPT.SBRS includes two systems with various functions:
the data conversion system has functions for
importing, mapping, maintaining, and exporting data,
as well as for system administration. The reporting
system creates, edits, inputs, and displays reports
and exports them in text file format; it formulates
measurement reports; manages information on
organizations; and administers the system.
FPT.SBRS conveniently and efficiently provides its
customers with automatic data input and quick
editing of data logic without changing the source
code or updating the program. Users can update,
edit, and add information during the synthesis
process, and data can be stored for years to facilitate
auditing. The system is available of the State Bank
reports according to the decisions of statistical
reports structure, structure of a report, etc. that are
convenient for users.
FPT.SBRS has been usded in banks such as HSBC
Vietnam, Vietnam – Thailand Joint Venture
Bank (VinaSiam), Fubon Bank, Natixis Bank,
Commonwealth Bank, Laos - Vietnam Bank, Jaccs
Co., LTD, Viet A Bank, Sai Gon- Hanoi Bank, Dai Tin
Bank, De Nhat Bank, etc.
1.4
ATM Gateway - Interface between
switching and core banking systems
ATM Gateway is a communication gateway that
connects different information systems to ensure
instant and smooth financial transactions. It is
highly compatible with any switching or core
banking system.
ATM Gateway manages transaction fees, supports
ATM transactions (including deposits, withdrawals,
money transfers, balance enquiries, printing balance
sheets and paying bills) as well as POS transactions
such as payments, cash prepayment, account balance
enquiries, refunds, adjustments, and confirmations.
The
solution’s
ISO8583
standardized
communication protocol enables easy connection
to other systems and customers have 24x7
access to online transactions. The system also
supports transactions via ATMs and/or POS. The
stability and accuracy of the ATM Gateway has
been proven at more than 10 banks in Vietnam,
Laos and Cambodia including Sai Gon Thuong
Tin Commercial Joint Stock Bank, Sai Gon - Hanoi
Commercial Joint Stock Bank, Viet A Commercial
Joint Stock Bank, Vietnam – Thailand Joint
Venture Bank (VinaSiam), Vietnam - Russia Bank,
Banque Pour le Commerce Exterieur Laos, and the
Cambodia Foreign Trade Bank, etc.
1.5 FPT.UTS - Core software
securities companies
for
FPT IS developed FPT.UTS, the comprehensive
solution for securities companies, to improve
management capacity and reduce risks in stock
transactions; it offers a variety of services, added
value, and technological breakthroughs.
The solution includes two parts: The Front Office
for brokerage and Back Office for handling posttrading business. It connects directly with the
HOSE, HNX and UPCOM and supports importing
and receiving orders as well as sending them to
the trading floor and obtaining results. It also
supports credit activities such as mortgages,
advances, and margins, and is directly connected
with the systems at commercial banks.
This solution provides securities companies
with the tools to manage their stock market
activities and supports managing bonds and
commodities market businesses.
FPT.UTS supports deposits, trading orders,
automatic clearing, rights execution, pledges, etc,
and includes new professional functions such as
automatic prepayment, T+2 waiting time stock
sales, and taking orders on credit. The solution also
provides maximum online support for investors
regarding queries, placing orders, prepayment,
cash transfers, etc.
The system provides many benefits for customers.
Its open structure and centralized data management
are flexible to accept new products and services, and
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enable securities companies to automate business
processes, reduce management costs, expand and
manage additional branches, trading offices, and
broker agents.
to execute trading.
● Storage for trading histories.
● Synchronization of offline transactions connected
to the bank.
FPT.UTS has been applied in the State Securities
Commission, the Hanoi Stock Exchange, the
Securities Depository Center, the State Bank of
Vietnam, Vietcombank, and APEC, FPT and OCS
Securites Companies, etc.
As a connection between investors, banks, and securities
companies, FPT.SmartConnect meets the requirements
for money trading, and enables investors to use their
accounts to make payments through different banks.
It facilitates bank analysis of information provided
by securities companies, supports comparison and
control of information between the bank’s core system
and the securities companies, and ensures the security
of online transactions.
1.6
FPT.SmartConnect - Connecting banks
and securities companies
FPT.SmartConnect is designed and developed by
FPT IS to help the network of investors, securities
companies and banks operate smoothly and
efficiently. This timely solution complies with
the recent Ministry of Finance requirements for
banks to manage investor funds paid to securities
companies.
FPT.SmartConnect can be used by both banks and
securities companies and includes the following
main modules:
● An interface between securities companies
and banks.
●Automatic checking of investor accounts;
transfers to designated banks; and automatic
encryption of data to individual bank standards.
● Verification of securities company and bank rights
The solution has been applied in the Viet Star
Securities Corporation, Phuong Dong Bank, Mekong
House Bank Securities Company and the Bank for
Investment and Development of Vietnam, as well as
the Asia Commercial Bank, HDBank, APEC Securities
Company, and VPB Securities Company.
1.7 FPT.SmartFinance - Core software
for financial companies
FPT.SmartFinance is a multi-function software
solution designed for Vietnamese financial
companies to manage financial investments and
integrate administrative solutions.
FPT.SmartFinance comprises 12 modules to
manage the comprehensive system for financial
companies, customer information resources,
capital, accounting systems, credit, guarantees,
funds, mortgages, fixed-term deposits, foreign
currency, investment mandate information, and
securities trading.
The software has many proven benefits such
as high security for customer confidence, user
friendly interfaces, quick trading, easy connection
to outside systems, multi-currency processing,
and a high capacity for automation.
It has been used by Vinashin Finance Company
(VFC), Petrovietnam Finance Corporation (PVFC),
Post & Telecommunication finance company (PT
Finance), and BIDV Financial Leasing Company.
1.8 ATM Monitoring System
The ATM monitoring system helps banks
reduce human resources costs while improving
monitoring to ensure their ATM system is always
available to effectively serve customers.
The overall system comprises three sub-systems:
data input, automatic warnings, and ATM monitoring
(functions system administration, ATM status and
transactions, and monitoring support reports).
The system supports instant data display, and
provides comprehensive information on individual
ATMs and their transaction status.
The ATM monitoring system is currently being
used by Sai Gon Thuong Tin Commercial Joint
Stock Bank (Sacombank).
1.9 FPT.STS – Securities trading system
FPT.STS is a comprehensive solution designed
for stock exchange centers and developed with
functions that meet common international
standards.
FPT.STS has three sub-systems including securities
trading, market watch, and market information.
This solution enables stock exchange centers to
standardize operations, develop new products and
services, integrate with other systems, and expand
when upgrades are required. The system is highly
secure with remote transaction capacity, and is
supported by professional FPT experts.
It is currently being used by the Hanoi Stock Exchange.
1.9 FPT.VSDS – Depository and clearing
registration system
FPT.VSDS is business software created for securities
depository centers based on a modern technological
platform to manage a large volume of depository data.
The functional modules of FPT.VSDS include:
managing
depository
accounts,
issuing
organizations and securities companies; clearing;
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executing rights and transferring stock; transmitting
and receiving data; and storing trading history.
The system is being successfully used by the
Vietnam Securities Depository Center. It meets
depository center requirements for registering,
depositing and settling stocks in one- or two-level,
or mixed stock markets. It also supports centralized
data processing, managing specific information,
and an easy e-gateway set up, as well as creating a
range of additional value-added services.
1.11 Mobile Banking
Mobile Banking enables users to pay their mobile
phone bills via a bank’s ATM.
Mobile Banking gateway server is installed with
two programs namely FPT ATM Gateway and FPT
Payment Gateway. It features two main functions:
● FPT ATM Gateway (FAG) communicates directly
with the banks.
● FPT Payment Gateway (FPG) communicates with
FAG, clears debts, and searches fee information.
The software makes it convenient for customers
to pay their mobile phone bills; helps banks
diversify their services; ensures security; reduces
trade, labor and office costs; and improves global
competitiveness.
It is being used by Vietnam – Thailand Joint
Venture Bank (VinaSiam), and Saigon Thuong Tin
Commercial Joint Stock Bank (Sacombank).
1.12 Phone Banking
Phone Banking is the automatic teller system
for banking via telephone and call centers. The
system supports providing overall information
about the bank, its exchange and interest rates;
general announcements; PIN changes; balance
and debt inquiries; and fixed term and/or nonterm account searches.
Phone Banking comprises three modules for
trading management, user management, and
connecting with the bank’s data system. The
software supports direct connections which allow
banks to update and manage customer profiles,
improve business performance, and save costs.
It has been continuously upgraded to improve
security for customer transactions and enhance
the bank’s global competitiveness for international
economic integration.
The system has been deployed in the Hanoi
Building Commercial Joint Stock Bank (Habubank);
VID-Public Bank, Laos - Vietnam Bank, and
Saigon Thuong tin Commercial Joint Stock Bank
(Sacombank)
1.13 FPT ATM Guard
This product is a specially designed alarm system
for ATMs, that detects the forced removal, breaking
and entering, and unauthorised welding of ATMs,
as well as strong vibration and movement. It not
only detects such actions and immediately sets off
an audio alarm; it also sends an alarm via messages
or calls to people in charge, so the situation can be
dealt with as quickly as possible. FPT ATM Guard also
detects electricity leakage from ATMs.
The product was the result of continuous research
by FPT IS engineers, in order to protect ATMs from
various types of criminal attacks.
Since 2001, FPT IS has provided and installed over
7,000 of the total 12,000 ATMs for various banks in
Vietnam. FPT IS also provides warranties and 24/24
maintenance for the ATM systems of almost all major
banks across the country.
With more than 10 years of extensive experience and
in-depth knowledge in providing ATM services, FPT
IS has successfully developed the FPT ATM Guard,
a smart, flexible and effective product which has
perfect backup and storage systems and can be
installed inside any ATM.
15
2. Integrated solutions
With its in-depth understanding of banking and
finance businesses, and a wide range of experience
localizing and customizing products for its
customers’ needs, FPT IS has affirmed its continuous
No.1 position in systems integration in Vietnam
while providing solutions for major banks within
the country and throughout the region.
FPT IS has successfully implemented many projects
for banks including:
● Providing and installing storage server system for
management board of HNX
● Providing and installing network and security
system for management board of HNX
● Developing database system to manage
●
●
● Supplying and deploying the SAN storage system
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
for the Vietnam Joint Stock Commercial Bank for
Industry and Trade (Vietinbank)
Equipping and deploying ATM and providing
relating equipment and licences for the Joint
Stock Commercial Bank for Foreign Trade of
Vietnam (Vietcombank) worth more than $15
million
Providing and deploying AS400 system for
Vietinbank
Providing PalmSecure for Vietinbank
Proving and deploying communication and
security equipment for e-banking server of
Vietinbank
Deploying IT monitoring system for Vietcombank
Equipping Intel Base server and upgrading
configuration ATM server for Vietcombank
Upgrading internet and security system for
Vietcombank
Providing and installing IT infrastructure for
backup data centre of Vietinbank
Providing server equipment and storage system
for the Vietnam Maritime Commercial Joint Stock
Bank (Maritime Bank)
Providing a technical solution system for
Vietcombank’s internet banking system
Providing
servers,
security
equipment,
management system and deployment service
for the Bank for Investment and Development of
Vietnam (BIDV)
Upgrading configuration of the core banking
server for Vietcombank
Procuring equipment, software and services
to deploy the communications infrastructure
of phase 2 for the Vietnam Development Bank
(VDB)
Procuring centralised network equipment for
Vietcombank
Providing and installing data integrated server
for management board of Hanoi Stock Exchange
(HNX)
●
●
●
●
●
security companies for Information Technology
Department of the State Securities Commission
of Vietnam.
Developing database system to manage fund
management companies and Investment Fund
for Information Technology Department of the
State Securities Commission of Vietnam.
Providing professional database accessibility
monitoring system for Vietnam Securities
Depository
Providing server system, network equipment
and software licence for Data Centre (DC) and
Data Redundancy Centre (DR) for the Joint
Stock Commercial Bank Import Export Vietnam
(Eximbank)
Providing and deploying Business Intelligent
system and data warehouse for Sai Gon
Commercial Bank (Sacombank)
Providing server system, network equipment
and software licence for Data Centre (DC) for Viet
Capital Commercial Joint Stock Bank (Viet capital
Bank)
Providing international card issuance and
payment solutions for Ocean Commercial Joint
Stock Bank (Ocean Bank)
Providing Core Banking infrastructure and Oracle
Licence for Corebank for Viet A Commercial Joint
Stock Bank (Viet A Bank)
3. Services
ATM warranty and maintenance
3.1 services; specialized products and
equipment for banks
Consulting services:
FPT IS provides consulting services for the product
lines of ATM, POS, NAC/POS systems, and Switch
Financial/ATM product lines; implements, installs, and
designs booth.
Data card maintenance:
With its advantages of a 24x7 call center, the capacity
for quick troubleshooting, and continuous online
financial switching system, FPT IS is able to provide
the following services:
● Analysing transaction steps in the system
● Analysing trade flows
● Analysing and resolving fraudulent transactions
Gasper system maintenance:
● Periodic system maintenance
● Troubleshooting, tracking and monitoring ATM
errors
● Updating data on the server including ATM ID, IP,
address, email, contacts, etc, to ensure the ATM
system is operating efficiently.
● Updating to newer versions when banks upgrade.
● Regular periodic reports on the status of ATM
operations.
● Data backup
● Data recovery
● Anti-virus protection
SDMS system maintenance:
● Regular periodic technical maintenance
● Inspection and warning systems to prevent
defective devices or modules
● Replacement of failed components, devices and
modules or equipment which were warned
● Advising and cautioning about environment
conditions and installation locations
● Updating to new versions
● Backing up and restoring data
● Periodical reporting on the status of the data card
system
●
●
●
●
●
●
IST/switch system maintenance:
● Inspecting devices prior to maintenance
● Periodic technical maintenance
● Checking for and warning of potential defective
equipment
● Replacing failed components, devices, modules or
warned equipment.
●Advising and cautioning on environmental
● Updating to newer versions
● Restoring and backing up data
● Periodic reports on the NAC system status
In addition to our periodic maintenance, inspection, giving
warning, component replacement, updates, backup,
recovery, and anti-virus protection packages, customers
may also choose other packages for periodical reporting
of the switch system functions and switch financial system
status, as well as for updating data.
ATM training services:
FPT IS provides training in NCR, Diebold, and IBM Omron ATM technology; as well as for operating ATMs,
modules, and ATM system control software. Training is
also offered for connecting to Switch Financial; handling
errors; resolving deficit and surplus of funds, and general
customer service.
Verification and settlement of complaints and/
or failed ATM transactions:
● Handling transaction failure due to the host or
the ATM
● Analysing and handling customer complaints about
transactions
● Analysing ATM data
● Analysing switch/host data
● Analysing machine, system and device error codes.
●
●
●
●
Periodic maintenance for SDMS systems
Updating data on server
Updating to newer versions
Downloading data
Tracking and monitoring data
Reporting ATM data downloads and program
updates
Updating ATM application programs
Restoring and backing up data
EJ and File Upload data backup
Anti-virus protection
NAC system maintenance:
POS maintenance:
equipment
● Free replacement of failed or warned devices,
components, and modules
●Advising and cautioning on environmental
● Periodic report on the status of the POS system
ATM refurbishing service:
FPT IS provides the following ATM refurbishing services:
17
● Renewing depreciated machines
● Maintaining and or replacing components as
necessary and replacing old oxidized mains
● Repainting ATM shells
● Setting up the operating system
● Resetting controls and application software
● Configuring hardware and software, and connecting
to the host
● Rechecking all hardware and application modules
and performing test transactions
ATM inspection and testing:
● Checking that all related goods are intact
● Checking the machine model
● Overall inspection of hardware and software
licenses
● Trial installation of operating system and control
software
● Trial run and testing control software functions
● Testing hardware modules and functions
● Dealing with warranties for defective devices
ATM implementation and installation:
● Overall inspection of hardware devices prior to
installation
● Advising and warning on power supply
● Installing operating system
● Installing control software
● Installing applications
● Configuring hardware parameters
● Configuring ATM parameters
● Configuring parameters connecting to the host
● Performing a trial transaction to test the functions of
the service
● Providing ATM operating instructions
● Handling any problems that may arise
ATM warranty and maintenance covers:
● Inspecting equipment and devices prior to
maintenance
equipment
● Checking for and handling unknown programs and
viruses
● Free replacement of failed or warned devices,
components, and modules under warranty
● Advising and warnings of on environmental
conditions and installation locationstions.
● Periodic reports on the status of the ATM system
3.2 FPT IS service projects include:
● ATM maintenance for the Bank for Foreign Trade of
Vietnam (Vietcombank)
● Implementing, installing, and maintaining ATMs
for companies and banks including the financial
leasing company of the Bank of Investment and
Development of Vietnam (BIDV) and the Vietnam
Export Import Bank (Eximbank)
● Maintaining the security and communications
systems for Vietnam International Bank (VIB)
● Maintaining computing equipment including
network and hosting devices for the Shinhan
Vinabank (SVB)
● Providing, installing, implementing, and training for
the Agribank ATM system
● Purchasing and maintaining the embossing
machine for the financial leasing company of BIDV,
and training for its operation
● Providing warranty and maintenance services
for bank hosts and networks including BIDV and
Vietcombank
● Maintaining the AS400 machine system for the
Vietnam Commercial Bank for Industry and Trade
(VietinBank)
● Maintaining the ATM system and equipment for
BIDV in 2006
● Maintaining the IST/Switch version 7.5 financial
switching system at Vietnam National Financial
Switching JSC (Banknet)
● Providing lease placement for IT equipment
placement for Vietnam Prosperity JointStock Commercial Bank (VPBank)
● Maintaining the ATM system for Vietcombank,
BIDV, Vietnam-Russia Joint Venture Bank
(VRB), Southeast Asia Commercial Joint
Stock Bank (SeaBank) and Vietnam Bank
of Agriculture and Rural Development
(AgriBank)
● Maintaining financial switching system for
Online Payment Gateway Banknetvn
● Maintaining IPS equipment and firewall for
Vietnam International Commercial Joint
Stock Bank
● Maintaining Iseries 570, SAN storage system,
tape library and main circuit frame for the
Bank for Investment and Development of
Vietnam (BIDV)
● Providing Corebanking switching service for
Sai Gon Commercial Bank (Sacombank)
19
ABOUT FPT IS
FPT Information System (FPT IS) is a member of
the FPT Corporation with ten subsidiaries and a
joint venture in Vietnam. The company has also
established representative companies in Singapore,
Laos, Cambodia and the US. Our company employs
more than 2400 engineers with in-depth expertise
in software application, ERP and IT services, as
well as systems integration and business process
outsourcing.
FPT IS has worked side by side with its clients for
more than twenty years to provide superior products
and IT solutions for major sectors, including:
banking–finance, securities, public finance,
telecommunications, security–defense, healthcare
and education, as well as for the government and
enterprises.
FPT IS entered the banking-finance sector in 1991
in the early years when the Vietnam Maritime Bank
was founded and FPT IS developed the first branch
automation software deployed at the bank. FPT IS
has progressed and sold its solutions to many banks,
and signed contracts to become an agent of global
IT giants such as IBM and Compaq. The company
reached a major milestone when it implemented
the core banking system for the AS400 server of the
Bank for Foreign Trade of Vietnam (Vietcombank) in
1995. Software products/solutions development,
systems integration, and IT services in the bankingfinance sector have since become major business
domains of FPT IS.
FPT IS researches and develops solutions to help
customers improve their competitiveness and
business performance. The company has launched
many products/solutions in a variety of versions to
suit customers in different periods of the market’s
development. Typical FPT IS products/solutions for
the banking and finance sector include Smartbank,
FPT.UTS, FPT.SmartConnect, and FPT.SBRS.
Smartbank core banking software is the preeminent
core product of FPT IS. It has already been applied at
25 banks in Vietnam and throughout the Southeast
Asian region.
Over the years, FPT IS has demonstrated
its strengths in the banking-finance field:
● It has developed a comprehensive system of
products/solutions to serve a wide variety of
operations at banks, securities companies, and
financial organizations.
● It is the only company that provides overall
solutions for Vietnam’s capital market including
systems for trading stocks and bonds;
monitoring transactions; registering and
clearing deposits; open market bidding; and
managing core stock businesses.
● It provides comprehensive solutions from
IT infrastructure (servers, networks, security,
etc) to banking applications (core banking,
switching, card management, credit scoring,
risk management, etc.).
● It is the only company with a nationwide
network for warranty and maintenance service,
offering its customers 24x7 technical supports.
● FPT IS has extensive experience in the banking
– finance field, with a large and well-qualified
professional staff of experts.
● It is a high ranking partner of leading global IT
firms including IBM, HP, Cisco, Oracle, Fidelity,
Thales, Hypercom, and Gemalto.
● It’s a senior partner of leading IT companies
throughout the world, such as IBM, HP, Cisco,
Oracle, Fidelity, Thales, Hypercom, Gemalto,
Juniper, Dell, Lenovo, APC, Emerson, SAP,
Microsoft, BlueCoat, Check Point, Gemalto, RSA,
Salesforce, SecureMetric, Matica, Symantec, F5,
CA, Vmware, VeriFone, SAS, Iflex, Firsev, McAfee
and, Fujitsu, etc.
21
23

Copyright © 2013 FPT Information System. All Rights Reserved.

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