sHAREd REspoNsIbILItY oN sustAINAbILItY

Transcription

About our Report
Contents
4 2009: Continuing the journey
of sustainability
6 message from the Globe leaders
8 globe: Leading in Challenging times
14 shared responsibility on sustainability
15 living out the sustainability agenda
17 our commitment to ethical leadership
20 contributing to the nation’s growth
23 developing our people, enriching lives
About our cover
Globe continues on its mission of
bridging communities. Programs
are designed to harness the power
of the internet to free the minds of
young Filipinos everywhere, as well
as promote the use of renewable
sources of energy. Even as we are
affected by our environment, we
must know that we also have the
power—and the responsibility—to
change it. This report shares how
Globe helped realize this change in
the country in 2009.
28 sustaining a healthy and safe workplace
30 sustaining the environment
35 building communities, Bridging Communities
42 globe bridgecom and the millenium
development goals
43 recognition from our stakeholders
45GRI Index
2 REALIZING CHANGE The 2009 corporate social responsibility and sustainability report
This report covers the year 2009,
the second Globe corporate social
responsibility and sustainability report.
We have also included some significant
developments from the first half of
2010. It highlights major initiatives
and programs across the organization
which show our journey in integrating
sustainability in our business.
As in many years past, we continue
to have a section of our CSR and
sustainability initiatives in our annual
report. Last year, when we published
our first report (self-declared C-level),
we realized that expressing clearly
our approach and impact to the triple
bottomline through a separate report will
strengthen our systems and structures to
help meet our responsibilities to society
and our stakeholders while delivering
shareholder value.
This report is compliant with the
internationally recognized guidelines of
the Global Reporting Initiative (GRI) G3
on profile indicators covering strategy
and analysis, organizational profile,
report parameters, governance and
commitments, stakeholders’ engagements
and relevant performance indicators
covering our material CSR activities from
January 1, 2009 to December 31, 2009
(unless otherwise stated). This report
covers Globe and its subsidiaries in the
Philippines. We commit to publish our
sustainability report on an annual basis.
This is a self-declared B level report. The
scope of this report has been determined
by available data and metrics tracked by
the different customer facing units as
well as our business enabling groups.
Aside from our business strategies, we
have considered various stakeholder
engagement activities in selecting the
material sustainability issues in this
report. We have also considered national
issues affecting the telecommunications
industry and included comments by
various stakeholders. We will continue
to strive to measure appropriately the
impact of our CSR and sustainability
programs and include more performance
indicators to allow these initiatives to
be more strategically aligned to our
core business. We will also elevate our
reporting practices to meet higher GRI
application levels and seek independent
third party assurance on our report in the
future.
Details of Globe Telecom’s financial
performance and operating results for 2009
are discussed in the 2009 Annual Report
which is available in the Company’s
website, www.globe.com.ph alongside the
Company’s previous annual reports.
We appreciate feedback from our
different stakeholders to help us
understand better how our programs
impact the business and society and how
to communicate the work we have done.
To send feedback on this report, please
email [email protected].
2009: Continuing the Journey of Sustainability
May
March
January
Globe BridgeCom
launched awards
for outstanding
soldiers of the
Armed Forces of
the Philippines;
Text2Teach was
launched in the
Province of Isabela.
Globe won two
awards in the Global
CSR Summit Awards
in Singapore;
Community
consultations with
various stakeholders
across the entire
Philippines began.
April
Globe received two
Kapatid Awards
for its human
resources and social
accountability
practices; Globe
BridgeCom provided
entrepreneurship
opportunities for
families of Overseas
Filipino Workers.
February
Globe BridgeCom
co-hosted Cebu
Education Expo;
Education
stakeholder
consultations across
the country begins.
August
July
Globe and the
United States Agency
for International
Development
connected six
public schools in
Zamboanga City
to the Internet via
WIMAX.
Globe completed
an employee
volunteerism
program which
distributed 35,000
books to poor public
schools nationwide;
Globe BridgeCom
launched an
entrepreneurship fair
for young Filipinos.
Globe completed
its Greenhouse
Gas Accounting
activity; Sagot Ka Ni
Kap! Program was
expanded to include
rewards for peace
and governance
sustainability.
October
September
Globe launched
“Bangon Pinoy” – a
massive disaster
relief operations
and community
rebuilding program
after the devastation
of Typhoons Ondoy
(International name:
Ketsana) and Pepeng
(Internaional name:
Parma) in Luzon.
Globe published
“Bridging
Communities” –
its first CSR and
sustainability
report following the
GRI standards. It is
the first GRI report by
a telecommunications
company in the
Philippines.
June
Globe BridgeCom
worked with the
Department of
Education in a
national program
to connect public
schools to the
Internet; Globe
BridgeCom won in
the Management
Association of the
Philippines’ CSR
Challenge.
December
November
Globe hosted the first
SingTel Regional CSR
Forum in Manila;
Globe and Optus
Australia partnered
to bring ICT support
for a school in Cavite;
Globe won in the
American Chamber
CSR Excellence
Awards.
Globe was cited
in the Asian
Sustainability Rating
and was awarded by
the Asset Magazine
with a Platinum
Award for allaround excellence
in Financial
Performance,
Management,
Corporate
Governance,
Corporate Social
Responsibility,
Environmental
Responsibility and
Investor Relations.
Your cutting-edge, state-of-the-art, top-of-its-class,
high-end mobile is only as good as the network it’s on
—and the company behind it.
Globe receives the Asset Platinum Award
for all-around excellence.
Excellence in financial performance, management, corporate governance,
social responsibility, environmental responsibility, and investor relations—
that’s what the Asset Platinum Award is all about. It is the highest corporate
award given by one of the most respected companies in Asia, measuring
both growth and social objectives. Globe is honored to be recognized for its
excellence, and is further driven to provide you excellent products and
services. Connect to Globe now—and see how your business can be better.
www.globe.com.ph
BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the
property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
© 2010 Globe Telecom, Inc.
ASC Ref . No. G116P042710C
Message from
the GLobe Leaders
Our second Corporate Social Responsibility
and Sustainability Report carries the theme
“Realizing Change” which reflects Globe
Telecom’s concrete efforts in integrating
sustainability in its business strategy and
vision for society. In our first report last year,
we expressed our commitment to sustainable
development by conducting our business and
relationship with our stakeholders responsibly
and in ways that contribute positively to the
lives of our employees, to the environment
where we operate, and to our country’s future.
In the same year, we also connected more than
1000 public high schools to the Internet--the
most that any telecommunications company
in the country has done in a year to date. This
benefited millions of marginalized students
and teachers and gave them the opportunity
to expand their knowledge with access to the
world wide web. By innovating and adopting
new technologies, we have also launched
first-in-market products and services that are
value-enhancing to the lives and livelihood of
our various stakeholders.
This year’s report outlines our sustained
efforts in realizing this commitment by
providing relevant and life-enhancing
communications products and services. We
believe that by delivering superior customer
experience, ensuring a reliable network
service, providing accessibility and ease of
use for mobile commerce or by providing
opportunities to microentrepreneurs, we fulfill
our fundamental role of keeping Filipinos
in touch with their families and being a key
enabler in their livelihood to help realize their
dreams and aspirations.
We believe that the advocacy for social
responsibility starts from within our corporate
offices and our business practices. At the most
basic and fundamental level, our commitment
to our employees’ development, to achieving
operational efficiencies, to the continued
success of our business, while recognizing
our impact on the environment, form the
foundation of our sustainability strategy.
By developing our people and institutionalizing
resource-efficient infrastructures and
processes, we, in good measure, made in-roads
in developing our country’s local talents and in
helping create a low carbon society.
We harnessed our core competency in
information and communication technology
to develop business solutions that address
some of the social challenges we face.
Specifically, we operationalized Globe BanKO
in 2009--the first mobile microfinance bank in
the country that provides financial services to
microentrepreneurs in the countryside.
Sustainability
through
the Years
We are inspired by the recognition we received
after we released our first Global Reporting
Initiative (GRI)-based sustainability report
in 2009. The Asian Sustainability Rating
ranked Globe #9 in the Philippines and
#97 in the Asia lists. The Asset Magazine
recognized Globe with a Platinum Award
1998
Integrated our approach in
CSR to the business strategy by
providing public calling centers
in remote areas during our
network expansion program.
for all-around excellence in Financial
Performance, Management, Corporate
Governance, Corporate Social Responsibility,
Environmental Responsibility and Investor
Relations. Finance Asia Magazine, likewise,
recognized our accomplishments in Corporate
Social Responsibility. These honors motivate
us to further raise the bar of performance in
sustainable development.
We certainly take our social responsibility to
heart and recognize that our stakeholders
expect no less. This necessarily entails active
involvement in public service and requires
transparency in reporting as well as proactive
communications to our stakeholders. We
endeavor to meet global standards in these
aspects, as this report does, by complying with
GRI standards and the Asian Sustainability
Rating in the measurement of our progress in
employing sustainable business practices.
We thank the people and various departments
in the company that made significant
contributions to our sustainability endeavors,
particularly our CSR and Sustainability Council
which oversees all these initiatives.
This is a continuing and growing commitment
which we hope to fulfill with the support of our
shareholders, customers, employees, business
partners and our immediate communities.
JAIME AUGUSTO ZOBEL DE AYALA
Chairman of the Board of Directors
2003
Established our Safety, Health
and Environment policies
and procedures to promote
sustainability in our operations.
2004
Globe Bridging Communities
(Globe BridgeCom) was born
to integrate all our strategic
community investment programs and align them with
business strategies.
ERNEST L. CU
President and Chief Executive Officer
2007
Focused on utilizing the
company’s core competencies
in our CSR programs to make
technology more relevant
to areas like education,
entrepreneurship and
the environment.
2008
Released our first CSR
and sustainability report
following the Global Reporting
Initiative standards.
THE GLOBE WAY
We put our Customers first.
Our people make the difference.
We act with integrity.
We care like an owner.
We keep things simple.
To us, it’s be fast or be last.
I Love Globe.
Together, we make great things possible.
Our Services
Globe: Leading in
Challenging Times
Globe Telecom, Inc. (Globe) is a major provider of
telecommunications services in the Philippines,
supported by over 5,000 employees and over 700,000
retailers, distributors, suppliers, and business partners
nationwide. Globe operates one of the largest and
most technologically-advanced mobile, fixed line
and broadband networks in the country, providing
reliable, superior communications services to individual
customers, small and medium-sized businesses, and
corporate and enterprise clients.
Globe is a stock corporation organized under the laws
of the Philippines and enfranchised under Republic
Act (RA) No. 7229 and its related laws, as well as a
grantee of various authorizations and licenses from
the National Telecommunications Commission (NTC).
Our principal executive offices are located at the 5th
Floor, Globe Telecom Plaza, Pioneer Highlands, Pioneer
corner Madison Streets, Mandaluyong City, Manila,
Philippines. We are listed in the Philippine Stock
Exchange (PSE) and have a market capitalization of
US$2.6 billion as of 2009.
At the end of 2009, Globe has over 23 million mobile
subscribers, over 700,000 broadband customers, and
almost 600,000 landline subscribers. It is one of the leading
providers of digital wireless communications services in the
Philippines under the Globe and Touch Mobile (TM) brand
using a fully digital network.
• We render any and all types of domestic and
international telecommunications services
including domestic and international long
distance communication services.
• We operate facsimile, other traditional voice
and data services and domestic line service
using Very Small Aperture Terminal
(VSAT) technology.
• We are licensed for inter-exchange services.
• We are a grantee of a Certificate of Public
Convenience and Necessity (CPCN) for
international digital gateway facility (IGF)
in Metro Manila, nationwide digital cellular
mobile telephone system under the GSM
standard (CMTS-GSM), and nationwide
local exchange carrier (LEC) services.
Business Segments
Mobile
Our principal shareholders are Ayala
Corporation and Singapore Telecom, both
industry leaders in the country and in the
region. Aside from providing financial
support, this partnership has created various
synergies and has enabled the sharing of
best practices in the areas of purchasing,
technical operations, and marketing,
among others.
ShareholdEr
PERCENTAGE OWNERSHIP
Ayala Corporation
13.9%
Singapore Telecom
21.6%
Asiacom
54.5%
Public Ownership
10.0%
GLOBE HAS THE FOLLOWING SUBSIDIARIES
(100% GLOBE-OWNED):
Subsidiary
PLACE OF
INCORPORATION
Innove
Philippines
G-Xchange, Inc.
Philippines
Entertainment Gateway
Group Corporation
Philippines
EGGstreme Hong Kong
Limited
Hong Kong
Principal Activity
and Services
Provides fixed line telecommunications and
consumer broadband services, high speed internet
and private data networks for enterprise clients,
services for internal applications, internet protocolbased solutions and multi-media content delivery.
Provides mobile commerce services under the
GCash brand.
Provides digital media content and applications.
Provides digital media content and applications.
GT Business Holdings Inc. Philippines
Investment company
GTI Corporation
No Operations as of December 31, 2009*
United States of
America
*In July 2009, GTI incorporated its wholly owned subsidiary, GTI Corporation (GTIC), a company organized under the General
Corporation Law of the State of Delaware for the purpose of engaging in any lawful act or activity for which corporations may be
organized under the Delaware General Corporation Law. GTIC has not yet started commercial operations as of December 31, 2009.
Globe provides mobile communication
services nationwide using a fully digital
network based on the Global System for
Mobile Communication (GSM) technology.
It provides voice, data and value-added
services to its mobile subscribers through
three major brands: Globe Postpaid,
Globe Prepaid and TM.
Voice
Globe voice services include local, national
and international long distance call services.
It has one of the most extensive local calling
options designed for multiple calling profiles.
In addition to its standard, pay-per-use
rates, subscribers can choose from bulk and
unlimited voice offerings for all-day or offpeak use, and in several denominations to
suit different budgets.
Data and Value-Added Services
Globe data services include local and
international SMS offerings, internet
browsing and content downloads. Globe has
introduced various bucket and unlimited
SMS packages to cater to the different needs
and lifestyles of its postpaid and prepaid
subscribers. Additionally, Globe subscribers
can send and receive Multimedia Messaging
Service (MMS) pictures and video, or do
local and international 3G video calling.
Globe mobile browsing services allow
subscribers to access the internet using their
Internet-capable handsets or laptops with
USB modems. Data access can be made
using various technologies including 3G with
HSDPA, EDGE and GPRS.
Through Globe Telecom’s partnership with
major banks and remittance companies,
and using pioneering GCash platform,
subscribers can perform mobile banking and
mobile commerce transactions.
Fixed Line
Through Globe Business, the company offers
a full range of fixed line communications
services, wired and wireless broadband
access, and end-to-end connectivity solutions
customized for corporate and SMEs (Small &
Medium Enterprises) and large enterprises.
Globe Business provides end-to-end
mobile and fixed line solutions and are
equipped with their own technical and
customer relationship teams to cater to the
requirements of their specific client base.
Voice
Globe fixed line voice services include
local, national and international long
distance calling services in postpaid and
prepaid packages through its Globelines
brand. Subscribers get to enjoy toll-free
rates for national long distance calls with
other Globelines subscribers nationwide.
Additionally, postpaid fixed line voice
consumers enjoy free unlimited dial-up
Internet from their Globelines subscriptions.
Data
Fixed line data services include end-to-end
data solutions customized according to the
needs of businesses. Globe product offering
includes international and domestic data
services, wholesale and corporate Internet
access, data center services and segmentspecific solutions customized to the needs
of targeted industries.
In addition to bandwidth access from
multiple international submarine cable
operators, Globe also has two international
cable landing stations situated in different
locales to ensure redundancy and network
resiliency. Its domestic data services include
data center solutions such as business
continuity and data recovery services, 24x7
monitoring and management, dedicated
server hosting, maintenance for application
hosting, managed space and carrier-class
facilities for co-location requirements and
dedicated hardware from leading partner
vendors for off-site deployment.
Broadband
Globe offers wired, fixed wireless, and fully
mobile Internet-on-the-go services across
various technologies and connectivity speeds
for its residential and corporate customers.
Wired or DSL broadband packages bundled
with voice or broadband data-only services
are available at download speeds ranging
from 256 kbps up to 3 mbps. In selected
areas where DSL is not yet available, Globe
offers a fixed wireless broadband service
using its WiMAX (Worldwide Interoperability
for Microwave Access) network as a costeffective alternative to wired broadband.
Globe Brands, Products
and Markets Served
Globe Postpaid
Professional
and high spenders
Globe Postpaid includes all
postpaid plans such as regular
G-Plans, consumable G-Flex
Plans, Load Allowance Plans, Time
Plans, Apple iPhone 3G plans and
high-end Platinum Plans.
851,000 subscribers
(end 2009)
Subscribers who use
mobile commerce
Through GCash, subscribers can
perform mobile banking and
mobile commerce transactions
which include international and
domestic remittance transactions,
pay utility bills and income taxes,
avail of microfinance
transactions, and donate to
charitable institutions.
Globe
International
Roaming
Roaming
International
Globe
Globelines
Business and
residential subscribers
Travelers
Globe offers wired, fixed wireless,
and fully mobile internet-onthe-go services across various
technologies and connectivity
speeds for its residential and
corporate customers. In selected
areas where DSL is not yet
available, Globe offers a fixed
wireless broadband service using
its WiMAX network.
715,000 subscribers
(end 2009)
Globe pioneered international
roaming in 1995 and now has
one of the widest networks with
over 500 roaming partners in
more than 200 calling destinations
worldwide. Globe also offers
roaming coverage on-board
selected shipping lines, airlines
and via satellite.
GlobeAutoloadMax/
Share-A-Load
Globe
Broadband
Globe
Personal, business and
residential subscribers
Globe Prepaid/
Globe Tattoo/TM
Globe Prepaid/
GCASH
Prepaid market
Globe DUO
Budget conscious postpaid
and prepaid markets
Globe DUO is a world-class
breakthrough that broke all
communication barriers with
the first-ever 2-in-1 mobile and
landline service that provides
unlimited meter-free calls to
landlines and other DUO users.
Adult, youth and
value-conscious
markets respectively
The prepaid brands revolve
around its innovative product
and service offerings, superior
customer service, and Globe
“worldwidest” services and global
network reach.
22.3 million subscribers
(end 2009)
Subscribers can top-up at
over 740,000 AMAX retailers
nationwide at affordable
denominations and increments.
A consumer-to-consumer top-up
facility, Share-A-Load, is also
available to enable subscribers
to share prepaid load credits via
SMS.
Globe
Kababayan
Globe
Overseas Filipino
Workers (OFWs)
Globe provides an extensive
range of international call and text
services to allow OFWs to stay
connected with their friends and
families in the Philippines. This
includes prepaid and reloadable
call cards and electronic PINs
available in popular OFW
destinations worldwide.
Globe Business
Large, small and
medium enterprises
To businesses, big and small,
Globe offers managed services
that provide end-to-end mobile
and fixed line solutions. Globe
customizable solutions boast
of uparalleled service for its
enterprise clients.
Globe fixed line voice services
include local, national and
international long distance
calling services in postpaid and
prepaid packages through its
Globelines brand. Subscribers
get to enjoy toll-free rates for
national long distance calls with
other Globelines subscribers
nationwide.
589,000 Subscribers
(end 2009)
Shared Responsibility
on Sustainability
Engaging our stakeholders – the people who affect our business or who
are affected by it – is an integral part of our sustainability management.
Their active engagement and feedback help us understand their
expectations, and enable us to align their issues effectively with our
business strategy which ultimately help shape our sustainability strategy.
Stakeholder Type
Customers
Shareholders and
Investors
Employees
Government Authorities and
Regulators
Value Chain Partners
Industry Peers
Communities where
we operate
Year round, we continue to initiate stakeholder engagement activities
to show us where we need to intensify our commitment and how
we can further improve our products, processes and performance.
These result to a better understanding of the issues we face and
are confident that this report includes many areas of interest to our
stakeholders. We will continue to improve our engagement strategies
to be relevant to our business strategy. The table below describes our
regular engagements with major types of stakeholders:
MethodS of Engagement
Stakeholder Issues
• Customer service center
• Customer satisfaction survey
• Customer complaint management
• Provide high quality, innovative products and services
to meet the needs of our customers
•
•
•
•
Annual Financial Report
Annual Stockholders Meeting
Quarterly Media and Analysts Briefings
Investor Roadshows
• Stable and sustainable investment returns
• Transparent, open, and fair disclosure systems
• Sound management and corporate governance approaches
•
•
•
•
•
Employee Satisfaction Survey
Employee representation in various committees
Meetings
Employee Relations programs
Collective Bargaining Agreement with Union Members
• Regular communication
• Representation in Congressional and committee
meetings
• Membership in critical public service organizations
•
•
•
•
Contract bidding and procurement
Supplier assessment and management
Meeting with suppliers
Training for value chain partners
• Provide equal employment and career development
opportunities
• Recognize and work on employee health issues and create
a safe working environment
• Comply with relevant laws and regulations
• Access to communication for Filipinos
• Provide public service during disasters
• Work with value chain partners to meet the needs
of our customers
• Contract fulfillment
• Transparency
• Mutually beneficial growth
• Industry discussion forums
• Representation in various industry associations
• Promote industry conferences
• Build a fair competitive environment
• Promote sustained industry development
• Nationwide community consultations
• Community investment activities
• Letters and calls
•
•
•
•
•
Proactive company engagement with communities
Access to communications
Actively engage in community initiatives
Protect the environment
Support delivery of social services
LIVING OUT THE
SUSTAINABILITY AGENDA
We continue to face significant challenges
for a sustainable society where our business
can prosper in the long term. The Philippines
for example, still lacks progress in some of
the most pressing issues such as poverty
alleviation, greater access to health care
and providing universal primary education
to as many young Filipinos as possible.
These challenges underscore two important
contributions by the business sector: nurture
a sustainable business so it can bring value to
its stakeholders, and implement a cohesive
strategy that would allow public and private
sectors to meet the needs of society as a whole.
Globe believes that the telecommunications
industry has great potential in generating
positive economic, environmental and social
development, particularly in a country like the
Philippines. Through innovation and strong
customer support and trust, the potential of
mobile communications services has evolved
from text messaging to providing Internet
connectivity across the nation. Globe, for
example, has utilized text messaging to deliver
educational materials to remote public schools,
provide entrepreneurial opportunities by
selling prepaid credits over-the-air through
Globe AutoloadMax and provide opportunities
for the community enterprises to support
mobile transactions through GCash.
Management Approach, Commitments and Progress
Contributing to the
Nation’s Growth (Dma Economic and product
responsibility)
Management
Approach
Our Commitments
By managing long term sustainability
of our business and the industry
with integrity and the highest ethical
standards, we fulfill our economic
responsibility to our stakeholders.
Implement innovative and effective
management structures and methods.
Globe service revenues remained steady in
2009 at P62.4Bn.
Strive to ensure low cost, high
efficiency business operations.
Aggressively launched promotional offers for
unlimited call, text and surfing to improve
price competitiveness, expanding the network
and effectively managing costs and adhering to
corporate governance standards.
To expand our network coverage and
infrastructure and provide access to as
many people as possible.
Engage in effective management and
risk controls.
Grow our business in a way that adds
value and takes advantage of our key
strengths as a business.
Develop a diverse set of products
and services that satisfy our
customers’ needs.
Create new opportunities, continuously
improve our capabilities, and lead
our industry.
Our Progress
As of end 2009, there were 10,333 base
stations in the country.
Internal risk control procedures were
mapped and business continuity plans were
strengthened to promote disaster preparedness.
Innovating mass market distribution strategies
that will eventually allow entrepreneurial
opportunities for the poor.
We hear from our customers through our
Annual Customer Satisfaction Study as well as
our performance through internal
customer metrics.
Established new channels to elicit customer
feedback through social media and crowd
sourcing initiatives.
Developing our People,
Enriching Lives (Dma Labor and HUman rights)
Sustaining our
Environment
(Dma -environment)
By nurturing our people, providing
an inclusive working environment
and investing on training and people
development, we drive a strong,
performance-driven workforce and
create a culture of meritocracy
that will help us steer our business
aspirations.
By promoting efficient and effective
environmental protection initiatives,
we contribute to preserve our planet
and the future of young people.
Encourage employee diversity as each
employee brings his or her unique skill
set and work experience to enable
business success.
Ensure equal employment
opportunities by creating a work
environment free of discrimination
or harassment on the basis of race,
color, religion, gender, national origin,
disability or age.
By harnessing our technologies,
competencies, and by providing
access to communications, we
passionately contribute to initiatives
that help uplift the overall well-being
of society.
In 2009, Globe hired 399 new talents. Provided
leadership and competency development
initiatives across all levels.
During the recruitment process, we ensure
that recruitment advertisements placed in
newspapers and Internet websites are nondiscriminatory and publicly accessible.
Recruit and retain employees based on
merit and their ability to perform the
specific job functions.
Re-organization undertaken to comprehensively
address our customers’ needs.
Closely manage waste disposal and
reuse, building an environmentallyfriendly company.
Developed programs that reduce energy across
our organization and continued our greenhouse
gas accounting.
Continue to study and apply
sustainable strategies in our network
and properties - one that reduces
energy use and helps us lower our
emissions.
Promoted paperless billing for our
postpaid subscribers.
Promote recycling and reuse.
Solid waste management is present in
our facilities.
Continue to raise the public awareness
of environmental issues and encourage
public participation in environmental
activities.
Building Communities,
Bridging Communities
(Dma - Society)
People strategy is centered on empowering,
engaging, and constantly energizing talents.
Contribute to the overall advancement
of society and culture.
Utilize our technologies in developing
products and services that uplift
the poor.
Employee volunteerism activities nationwide
and provided opportunities to all employees to
pursue other interests like sports activities and
other employee engagement programs.
Lead-acid batteries recycling was done
throughout our operations.
Increased bins for our cell phone take back
program.
Committed to reforest areas where we operate
with 250,000 trees in the next five years.
Globe Bridging Communities – our flagship
corporate social responsibility program was
implemented in more than 3,000 communities
nationwide.
Provided access to educational content through
SMS and connected 1,114 public high schools to
the Internet.
Developed a corporate-community partnership
program on community enterprise development.
Engaged with more than 20 organizations so
programs can impact more people.
In 2009, Globe employed more than 5,400 people nationwide and we have done our best for our people to understand and subscribe to our
corporate values. By consistently implementing our CSR and sustainability strategy across the company, we commit ourselves to running a
responsible business.
OUR COMMITMENT TO
ETHICAL LEADERSHIP
Globe recognizes the importance of good
governance in realizing its vision, carrying
out its mission, and living out its values to
create and sustain increased value for all its
stakeholders. The impact of global conditions
and challenges further underscores the need
to uphold the Company’s high standards
of corporate governance to strengthen its
structures and processes. As strong advocates
of accountability, transparency and integrity
in all aspects of the business, the Board of
Directors (“Board”), management, officers, and
employees of Globe commit themselves to the
principles and best practices of governance in
the attainment of its corporate goals.
The basic mechanisms for corporate governance
are principally contained in the Company’s
Articles of Incorporation and By-Laws. These
documents lay down, among others, the basic
structure of governance, minimum qualifications
of directors, and the principal duties of the Board
and officers of the Company. The Company’s
Manual of Corporate Governance supplements
and complements the Articles of Incorporation
and By-Laws by setting forth the principles of
good and transparent governance. In 2009, the
Company commissioned a review of the manual
to update and improve it. This review was
completed in February 2010 and new provisions
have been incorporated in the manual.
The Company has likewise adopted a Code
of Conduct, Conflict of Interest, and a
Whistleblower Policy for its employees. It has
existing formal policies concerning unethical,
corrupt and other prohibited practices covering
both its employees and the members of the
Board. These policies serve as guide to matters
involving work performance, dealing with
employees, customers and suppliers, handling
of assets, records and information, avoidance
of conflict of interest situations and corrupt
practices, as well as the reporting and handling
of complaints from whistleblowers, including
reports of fraudulent reporting practices.
Moreover, the Company adopted an
expanded corporate governance approach in
managing business risks. An Enterprise Risk
Management Policy was developed to provide
a better understanding of the different risks
that could threaten the achievement of the
Company’s vision, mission, strategies and
goals. The policy also highlights the vital role
that each individual plays in the organization
– from the Senior Executive Group (SEG) to
the staff – in managing risks and in ensuring
that the Company’s business objectives are
attained. New initiatives are regularly pursued
to develop and adopt corporate governance
best practices, and to build the right corporate
culture across the organization.
OUR COMMITMENT TO ETHICAL LEADERSHIP
In 2009, Globe participated in various activities
of the Institute of Corporate Directors (ICD)
and the Philippine Securities and Exchange
Commission (SEC) to improve corporate
governance practices and refine the corporate
governance self-rating system and scorecard
used by publicly listed companies to assure
good corporate governance.
Board of Directors
The Board of Directors is the supreme
authority in matters of governance. It oversees
the strategic direction of the company,
monitors overall corporate performance,
and ensures transparency, accountability
and fairness. It has oversight responsibility
for the risk management function while
ensuring the adequacy of internal control
mechanisms, reliability of financial reporting,
and compliance with applicable laws and
regulations. In addition, certain matters are
reserved specifically for the Board’s disposition,
including the approval of corporate operating
and capital budgets, major acquisitions and
disposals of assets, major investments, and
changes in authority and approval limits.
are non-executive directors who are not involved
in the day-to-day management of the business.
The Board includes two independent directors
(non-management and free from any business or
other relations which could materially interfere
with their exercise of independent judgment in
carrying out their responsibilities as directors).
The roles of the Chairman of the Board and
the Chief Executive Officer (CEO) are clearly
delineated and are held by two individuals to
ensure balance of power and authority and to
promote independent decision-making. All
board members have the expertise, professional
experience, and background that allow for
a thorough examination and deliberation of
the various issues and matters affecting the
Company. The members of the Board have
likewise attended trainings on corporate
governance prior to assuming office.
In accordance with the memorandum from the
Philippine Security and Exchange Commission
(SEC), the qualifications of all board nominees
are reviewed by the Nominations Committee,
which is chaired by an independent director.
In accordance with the Company’s By-Laws,
the Board members receive stock options and
remuneration in the form of a specific sum for
Board Member
Position
Jaime Augusto Zobel de Ayala
Chairman
Gerardo C. Ablaza, Jr.
Co-Vice Chairman
Mark Chong Chin Kok
Co-Vice Chairman
Romeo L. Bernardo
Director
Ernest L. Cu
Director (Executive)
Roberto F. de Ocampo
Director
Koh Kah Sek
Director
Delfin L. Lazaro
Director
Xavier P. Loinaz
Director (Independent)
Guillermo D. Luchangco
Director (Independent)
Fernando Zobel de Ayala
Director
Board Composition
The Board is composed of eleven (11) members,
elected by stockholders entitled to vote during
the Annual Stockholders Meeting (ASM). The
Board members hold office for one year and
until their successors are elected and qualified in
accordance with the By-laws of the Company.
Of the eleven members of the Board, only the
President & CEO is an executive director; the rest
attendance at each regular or special meeting
of the Board. The remuneration is intended
to provide a reasonable compensation to the
directors in recognition of their responsibilities
and the potential liability they assume as a
consequence of the high standard of best
practices required of the Board as a body and
of the directors individually, under the SECpromulgated Code of Corporate Governance.
Directors attend regular meetings of the Board,
formulation, translation to executable plans,
horizontal alignment of business objectives
across the organization, to execution and
performance tracking linked to the Company’s
rewards system.
which are normally held on a monthly basis,
as well as special meetings of the Board, and
the ASM. The average attendance rate of
members of the Board was at 91% for 2009 and
85% for 2008. All directors have individually
complied with the SEC’s minimum attendance
requirement of 50%.
The members of the Board have access to
management should they need to clarify
matters concerning items submitted for
their consideration. The Board conducts
an annual self-assessment to ensure the
continuing effectiveness of its processes and
to identify areas for improvement. During
the last meeting of every year, the Board
meets in executive session to evaluate and
discuss various matters concerning the Board,
including that of its own performance and that
of the Company’s management team.
Board Committees
To further support the Board in the performance
of its functions and to aid in good governance,
the Board has established five (5) committees:
Executive Committee, Audit Committee,
Compensation Committee, Nominations
Committee and Finance Committee.
Management
The President & CEO, guided by the
Company’s vision, mission, and values
statements, is accountable to the Board for
the development and recommendation of
strategies, and the execution of the defined
strategic imperatives. The President & CEO
is assisted by the heads of each of the major
business units and support groups. The Office
of Strategy Management (OSM) reports to the
President & CEO and oversees the Company’s
strategy management processes from strategy
Every year, the Company reviews and
formulates its strategic priorities which guide
the formulation of key business strategies
and goals for the year. Using the balanced
scorecard framework, each business group
identifies financial and non-financial
objectives, and sets targets and initiatives
to achieve them. This is captured in what is
called the groups’ Terms of Reference (TOR).
To ensure line of sight, the group TORs are
cascaded to all employees, making sure that
everyone understands and appreciates their
contribution to the group goals. This helps
in developing individual performance plans
that are aligned with the key strategies.
Rewards and incentives are given based on
the achievement of the committed group and
individual targets.
Key programs, projects, and major organizational
initiatives are taken up at the Senior Executive
Group (SEG), composed of the President and
CEO, as well as the heads of each of the major
business units and support groups. All budgets
and major capital expenditures must be approved
by the SEG prior to endorsement to the Board for
approval. The Chief Operating Adviser and Chief
Legal Adviser also provide inputs to the SEG as
required. The SEG meets at least once a week.
Management is mandated to provide complete
and accurate information on the operations
and affairs of the Company in a timely manner.
Management is also required to prepare
financial statements for each preceding
financial year in accordance with Philippine
Financial Reporting Standards (PFRS).
The annual compensation of the ten (10)
top officers of the Company, including the
President & CEO, is disclosed in the Definitive
Information Statement distributed to the
shareholders. The total annual compensation
includes the basic salary, guaranteed
bonuses, fixed allowances, and variable
pay (performance-based annual incentive).
Compensation in Globe is directly linked with
the company performance.
Risk Management
Approach
As part of its strategy management calendar,
senior management and key leaders regularly
conduct an enterprise–wide assessment of risks
focused on identifying the key risks that could
threaten the achievement of the Company’s
business objectives, both at the corporate and
business unit level, as well as specific plans
to mitigate or manage such risks. Risks are
prioritized, depending on their impact to the
overall business and the effectiveness by which
these are managed. Risk mitigation strategies are
developed, updated and continuously reviewed
for effectiveness, and are also monitored through
various control mechanisms.
Globe employs a two-dimensional view
of risk monitoring. Senior Management’s
scorecard includes the status of risk mitigation
plans as they relate to the attainment of
a particular business objective. Enterprise
risk owners, on the other hand, regularly
monitor and report the status of the approved
mitigation plans meant to address the key
risks. Annually, Globe conducts an Enterprise
Risk Management Performance Evaluation
which serves as a basis for continuously
improving our risk management processes and
capabilities.
The Chief Financial Officer supports the
President, as the overall risk executive, in
overseeing the risk management activities of
the Company, ensuring that the responsibilities
for managing specific risks are clear, the level of
risk accepted by the Company is appropriate,
and that an effective control environment
exists for the Company as a whole. Risk
owners at the senior executive level have been
identified and made accountable for managing
specific risks, supported by business process
owners who have been designated, trained,
and made responsible for the particular process
or activity from which the risk arises. This
is consistent with management’s belief that
risks are best understood and managed by the
employees who are closest to the process.
Beginning early 2009, the enterprise-wide risk
management function was assumed by the Office
of Strategy Management. This move brings the
Company’s enterprise risk management activities
closer to and more aligned with the Company’s
strategic planning and execution capabilities, and
simplifies the internal coordination among risk
owners, risk designates and business process
owners. This will also support the integration
of enterprise risk management with the
Company’s TOR processes and more tightly
link risk mitigation efforts with its day-to-day
operations. OSM will continue to be supported
by the Enterprise Business Continuity Risk
Management Unit under the Office of the
Chief Operating Adviser to ensure continuity
readiness of every mission critical aspect of the
Company’s business.
Leadership’s
Management
of Sustainability
The Company’s identification and
management of economic, environmental
and social performance is already embedded
in the various business strategies that the
different business units plan out for the year.
They are reported to the Board and the Board
is given on an annual basis, a report on the
progress of the corporate social responsibility
and sustainability initiatives of the company.
Likewise, there is a Globe representative
to the CSR and sustainability council of
the Ayala Group as well as in the SingTel
Regional CSR team.
Shareholder Relations
Globe Telecom recognizes the importance of
regular communication with its investors, and
is committed to high standards of disclosure,
transparency, and accountability. The Company
aims to provide a fair, accurate, and meaningful
assessment of the Company’s financial
performance and prospects through the annual
report, quarterly financial reports, and analyst
presentations. The Company’s quarterly
financial results are disclosed to the SEC
and Philippine Stock Exchange (PSE) within
24 hours from their approval by the Board.
Additionally, any material, market-sensitive
information such as dividend declarations are
also disclosed to the SEC and PSE, as well as
released through various media including press
releases and Company website posting.
The Company regularly holds analysts and
media briefings to discuss the quarterly financial
results. The Company likewise holds an annual
stockholders’ meeting where shareholders are
given the opportunity to raise questions and
clarify issues relevant to the Company.
CONTRIBUTING TO THE NATION’S GROWTH
environment likewise presented new challenges
as operators were mandated to change load
validity periods for prepaid subscribers, while
further regulating value-added services, and
driving per-pulse billing (or charging based on
6-second intervals, instead of per-minute) as
the standard for voice calls. Working within this
economic and regulatory framework, Globe
remained financially resilient and closed the year
with solid results. Consolidated service revenues
were steady at P62.4 billion from P62.9 billion
in 2008. Net income increased by 11% to P12.6
billion from P11.3 billion in 2008. These financial
results remain among the strongest in its
earnings history, second only to 2007 when the
Philippine economy grew at a much faster pace.
Contributing
to the Nation’s Growth
Globe Telecom is a major contributor to the
Philippine economy.
Globe has made important financial and
operational gains in 2009, even in the face
of a challenging economic environment.
While the country was fortunate to have
escaped a recession, economic growth was
limited. Personal consumption was weak,
even with the sustained growth of overseas
remittances, private sector investments
contracted, and the country’s exports
declined until the latter part of the year.
At the industry level, competition remained
intense. Growth slowed as unique subscriber
penetration rates approached maturity at
80% of population. Pricing and yields trended
downwards given the market’s preference for
unlimited and bucket-priced offers, putting more
pressure on operating margins. The regulatory
INFLOWS
IN Php MILLIONS
DISTRIBUTION
iN Php MILLIONS
Revenues*
Suppliers/Contractors**
63,8632009
21,2992009
Total Comprehensive Income
Employees (salaries and benefits)
INVESTMENTS
iN Php MILLIONS
Government (taxes)
Equity Investments
Stockholders (dividends)
Capital Expenditures
Charitable Contributions
Total Investments
Total Distribution
12,623
2009
141
2009
24,702
2009
24,843
2009
4,9812009
14,4192009
15,1482009
342009
55,8812009
Economic Value generated and distributed (in Php Millions)
* Includes service and non-service revenues
* Please see annual report for details. This includes cost of sales, general, selling & administrative expenses, but excludes those items
already separately disclosed herein (e.g. staff costs, taxes,and charitable contributions).
Return on equity was at an all-time high of
26%, up from 21% in 2008 as a result of higher
profits and the capital management initiatives
we started in 2006. Total shareholder return
for the year was at a robust 30%, driven by a
16% improvement in share prices and a very
competitive dividend yield of 14%. This was one
of the highest dividend yields among telecom
companies in the region. Over P15 billion in
dividends were paid out in 2009, representing
134% of prior year’s net income. The Board
likewise upgraded the Company’s dividend
pay-out policy starting in 2010, raising the regular
pay-out from 75% to a range of 75% to 90% of
prior year’s net income.
Globe also completed a number of milestone
investments in the past year that have brought
it closer to its goal of providing superior,
differentiated network service. It completed its
second international landing station in North
Luzon and started carrying live traffic in the
Tata Global Network-Intra Asia (TGN-IA)
submarine cable system in March, offering
clients a geographically diverse, high-capacity
connection to Hong Kong, Japan, Singapore,
Vietnam and the US. Last November, Globe
put into full operation FOBN2, its second fiber
optic backbone network. Completed over a
two-year period and built at a cost of around
US$70 million, FOBN 2 network spans over
1,900 kilometers of inland and submarine
cable and covers most areas of Luzon, Visayas,
and Mindanao. This dramatically improves
the resiliency of our domestic transmission
system. Finally, last December, Globe joined a
partnership that includes some of the biggest
names in the industry, including Google, Singtel,
KDDI, Telkom Indonesia, and Bharti Airtel to
form the Southeast Asia-Japan Cable System
(SJC). Scheduled for completion in 2012, the
SJC system will initially link Singapore, Hong
Kong, Indonesia, the Philippines, and Japan. It
has a design capacity of 17 terabits per second,
the highest capacity system built so far. This
puts Globe in a strong position to serve the
connectivity needs of its corporate clients in the
BPO space, while providing retail customers with
a better, faster internet experience.
As we invested in additional equipment and
increased our domestic footprint with higher
bandwidth, multiple protocol nodes, we
expectedly kept our rank as the best connected
Internet service provider in the Philippines.
For 2010, we will take advantage of our wider
global footprint and innovations to turn around
our mobile competitive position. We would also
make use of our existing platforms to create
value-added services that are relevant to our
market. To retain our competitiveness in the
telecommunications industry, we will continue
to accelerate our broadband capacity-building
investments to sustain our market position, while
continuing programs that will push our mobile
business on the growth track. In line with this,
we are allocating about US$500 million in capital
expenditures in 2010. This includes US$170
million for the mobile telephony business, and
another US$230 million for the broadband
business to augment existing capacities and
expand the coverage and footprint of Globe DSL,
WiMAX, and 3G broadband services.
Responsible Tax Payment
It is our belief and obligation to pay the right
amount of tax legally due and observe all
applicable rules and regulations in the country.
We have also required all our employees and
business partners to act with integrity in all of
their tax activities.
PUBLIC POLICY
Globe continuously engages with government
and takes an active role in shaping public policy
issues relevant to the telecommunications
industry as well as issues of broad public interest.
In 2009, we have actively engaged on issues on
interconnection. Our written submissions are
made public by the government organization
to which they are submitted. Working with a
number of government agencies, Globe supports
the government in creating opportunities for
development for Filipinos including consumer
protection, jobs, innovation, public service
delivery and effectiveness, national and public
security and enterprise development. We will
continue to increase our engagement and
focus on public policies on IT for social services
delivery, environmental sustainability and
poverty alleviation.
Membership in
Organizations
We are a member of the following industry
groups, associations and corporate
responsibility initiatives:
• American Chamber of Commerce
• Canadian Chamber of Commerce
• European Chamber of Commerce
in the Philippines
• GSM Association
• International Association of Business
Communicators Philippines
• International Telecommunications Union
• League of Corporate Foundations
• Philippine Electronics
and Telecommunications Federation
• Public Relations Society of the Philippines
Preparing a digitallyattuned society
As Globe focused on its customers, our strong
brand portfolio and its robust financial position
enabled us to tackle operational challenges,
while simultaneously allowing the Company
to make investments in new technologies and
capabilities. Globe was the first to launch WiMAX
(Worldwide Interoperability for Microwave
Access) in the country, and one of the first in
the Southeast Asian region to commercially
roll out the service. It is now available in over
900 sites in 190 towns and cities nationwide,
bringing the internet to areas previously not
serviceable by wired broadband offerings. We
also continued to expand the coverage of our
3G network to support the growing demand for
reliable, affordable broadband internet service.
Globe also reduced the costs of prepaid kits to
enable the adoption of broadband solutions by a
wider sector of the market, especially among the
digitally-attuned youth.
As more people embraced the digital lifestyle,
our broadband business posted our highest ever
incline, outpacing the market and surpassing
projections with a 376% increase in net
subscriber additions across all products in 2009,
bringing our cumulative subscribers to 715,000,
triple the previous year’s level of 230,000. Our
challenger mindset clearly places us at the
driver’s seat of the broadband business.
Our nomadic broadband product, Visibility was
re-christened and re-packaged as Globe Tattoo
Broadband, an edgy new brand that changed
the face of broadband services. Where previously
broadband advertising had been antiseptic and
functional, focusing more on speed, price, and
catering to parents and high school students, this
time Globe Tattoo Broadband went after a market
that value individualism and self-expression.
Globe introduced a whole new way of looking at
the category - as a badge of personal expression
for the youth subculture.
Perhaps the biggest Globe story of 2009
was the launch of Duo in April, a worldclass breakthrough that truly broke all
communication barriers, with the firstever 2-in-1 mobile and landline service
that provides unlimited meter-free calls to
landlines and other Duo users. A boon to the
budget-conscious who still wanted to ride
the unlimited wave, Globe Duo helped users
save their hard-earned cash by giving them
an easier and more economical way to stay in
touch with other Duo users and landline users
within their local calling area. With a single
handset, a user could have both a mobile
number and a Duo landline number. If the user
called a landline, his phone would switch to
the Duo number; if he called a mobile phone,
his phone would use the mobile number. In
like fashion, anyone using a landline could
easily call him on the Duo number, making
it a snap to stay in touch.
Because of the popularity of Duo, a beefed-up
offshoot service, SuperDuo, was launched in
October 2009, this time offering the add-on
benefit of unlimited calls to Globe and TM
users nationwide.
Not forgetting our duties to overseas Filipinos
and their families, Globe reinforced its
worldwidest stance in 2009, launching a
number of promotions as well as local and
foreign partnerships that helped Filipinos stay
connected with ease and economy. A roster of
offers included lower international call rates,
an increase in sales channels, and tie-ups with
the Overseas Workers Welfare Administration
(OWWA) and the Department of Labor and
Employment (DOLE) to show the Company’s
support for the OFW community. In the
international arena, Globe introduced new retail
products such as co-branded OFW SIMs, IDD
cards, and calling services with strategic partners
in the top OFW destinations. Through our
Globe Kababayan program, we also provided
an extensive range of international call and text
services to allow Overseas Filipino Workers
(OFW) to stay connected with their friends and
families in the Philippines. Our OFW customers
felt our efforts to strengthen their bonds with
their dependents. We rolled out the tipIDD card
and introduced the IDD Suki offer following
the warm acceptance of the OFW Family Pack.
Globe is the only operator in the country that
offers a 3-SIM OFW Family Pack, one OFW
SIM pre-activated for roaming and two family
SIMs. With the OWWA and our partner telcos
abroad, we revived and mounted the OWWA
Hatid Saya programs which celebrated Philippine
Independence Day and fiestas in 12 key countries
and cities. In all, we launched six new Globe
Kababayan retail products with strategic partners
in the top 10 OFW destinations.
GCash: Providing
mobile solutions
for the unbanked
As mobile usage expands in the Philippines,
many opportunities paved way to bank the
unbanked through our mobile commerce
business, GCash. With GCash, low-income
families, microenterprises and individuals no
longer need to use scarce time and financial
resources to travel to distant bank branches, often
located far from low-income communities. And
since GCash transactions cost far less to process
than transactions at a branch, banks can make
a profit handling even micropayments and lowvalue money transfers.
GCash in itself has been at the forefront of
convergence. Starting with the development
of an electronic mobile money wallet in
2004, GCash, which saw the convergence of
telecommunications and financial services in
the form of a mobile based electronic money
wallet, has now grown into a robust remittance
platform. Today an OFW can send money back
to the Philippines from any of our 826 partner
outlets in 32 territories abroad and can be
claimed by beneficiaries in any of our 18,000
payout locations nationwide.
At the payment front, GCash has also gained
momentum as peer to peer sending via GCash
is the preferred payment method in sites such
as eBay.ph and Multiply for purchases over
the web. To further strengthen our internet
footprint we recently launched an end-to-end
payment and delivery service called GCash
Click. This is the first ever operational service
bringing together online shopping and virtual
payments but at the same time ensuring
delivery of goods purchased.
In the near term, GCash is set to further
solidify its position as an enabler for the
microfinance industry. 2009 marked the
five-year partnership between GXI, the RBAP
(Rural Banks Association of the Philippines),
and USAID-MABS (Microenterprise Access to
Banking Services) that have worked together
to jumpstart financial inclusion through Mobile
Phone Banking Services. With 60 partner banks
across the country, mobile banking, powered by
GCash, has bridged a number of communities
in the Philippines making financial transactions
secure, faster and easier with just a text message.
This has allowed them to reach communities,
providing mobile banking services through the
GCash platform. RBAP, MABS and
GXI, in turn, have significantly contributed to the
microentrepreneur’s access to financial services.
In partnership with the Bank of the Philippine
Islands and Ayala Corporation, Globe recently
purchased a 40% stake in BPI Globe BanKO
Savings, Inc. to further test new business models
and related technologies that could further
benefit the microfinance industry.
Developing Our People,
Enriching Lives
At Globe, our people live by the spirit of selfimprovement to deliver superior service in all
circumstances while recognizing the vital role
we play in other people’s lives. That’s why we
are always challenging the status quo in order
to find better, more effective ways of reaching
and touching our customers.
Gender
Female
Age
range
Male
Middle
management
707
270
30-39
612
671
40-49
49
50-59
60-69
Age
range
total
%
977
37.2%
59
1,342
51.0%
163
58
270
10.3%
3
20
15
38
1.4%
1
1
2
0.1%
1,372
1,125
2,629
100.0%
Rank and
File
Middle
management
132
senior
management
total
%
20-29
672
210
2
844
31.3%
30-39
561
781
75
1,417
50.2%
40-49
128
245
74
447
15.8%
50-59
16
38
17
71
2.5%
60-69
1
1
1
3
0.1%
Male Total
1,372
1,275
169
2,822
100.0%
Grand Total
2,750
2,400
301
5,451
%
50.4%
44.0%
5.5%
100.0%
Employees by Gender, Age Range and Category
senior
management
20-29
Female Total
Gender
Rank and
File
DEVELOPING PEOPLE, ENRICHING LIVES
Total Workforce by Employment Type and Region
Region
Probationary
GMA
regular
total
%
79
3,778
3,857
70.8%
MINDANAO
8
258
266
4.9%
NORTH LUZON
9
309
318
5.8%
SOUTH LUZON
6
371
377
6.9%
VISAYAS
5
628
633
11.6%
Grand Total
107
5,344
5,451
100.0%
%
2.0%
98.0%
100%
Our Employees
As Partners
Prioritizing our
Employees’ Welfare
Life in Globe is as dynamic as the industry we
are in. We are each one’s Ka-Globe, striving
to constantly deliver superior and quality
service to our customers. By nurturing a strong
performance-oriented environment within the
organization, we attract the most competent
talents in the market today. We acquire
employees in every region of the country
considering that their local knowledge and
connections will bring value to our business
strategy and execution. In 2009, there was a total
of 399 new hires. By providing internal career
opportunities, we empowered 151 employees to
explore and fill vacant positions.
Globe delivers a total rewards experience that
encompasses learning and development, and
competitive and market-driven compensation.
Flexible and innovative benefits ultimately
attract, engage and retain highly-productive
talents. Globe follows the minimum salary rates
in Metro Manila – the highest in the country –
even if competitive rates vary in the regions.
Total workforce
by group
Business CFU
Carrier Services
Consumer Marketing
Consumer Sales &
After Sales
total
8.3%
21
0.4%
140
2.6%
43.2%
65
1.2%
387
7.1%
71
1.3%
245
4.5%
1,405
25.8%
New Business
13
0.2%
Office of the
President
48
0.9%
Pipeline Management
Group
31
0.6%
213
3.9%
Corporate &
Regulatory Affairs
Finance &
Administration
Human Resources
Information Systems
Network Technical
Group
Product & Service
Delivery
Grand Total
Senior
Management
Middle
Management
Rank and File
2000
4000
0.85
0.90
5,451
0.95
7,640
8000
0.97
9,778
1.00
10000
Lowest actual salary of employees covered by the Collective
Bargaining Agreement is almost 30% above minimum wage
as compared to the Department of Labor and Employment’s
minimum wage mandate.
100.0%
1.05
1.12
1.10
1.13
1.15
Male Rank and File and Middle Management have a higher ratio
of basic salary than female. For Senior Management, the ratio for
males is lower.
Time-Off/Leave Benefits
• Health Insurance - Group Hospitalization
(In-Patient) Plan
• Outpatient Healthcare
• Outpatient Consultations/Diagnostics
• Outpatient Medicine Reimbursement
• Dental Services
• Optical Services/Subsidy
• Other Outpatient Benefits:
Free medical consultations
at Company designated clinics
• Other Healthcare Benefits
• Maternity Pay
• Work-Related Accident or Injury
• Vacation Leave
• Short Term Sick Leave
• Long Term Sick Leave
• Maternity / Paternity Leave
• Leave Due to Illness in the Family
(Confinement)
• Calamity leave, Bereavement leave and
Leave Due to illness in the Family (nonConfinement)
–for union only
• Paid Time-Off (for non-union only)
Security and
Protection Benefits
Car Plan/Company
Car Program
Rice Subsidy and
Educational Assistance
• For union members only
(part of CBA)
Company Loans:
• Emergency / Non-Emergency Loans
Other Benefits:
• For managers and executive levels
Flexible Benefits enjoyed a marked increase
in enrollment, as 82% of all Globe employees
enrolled in the plan in 2009, a 3% increase from
2008’s enrollment rate.
6000
2,357
Healthcare Benefits
• Group Term Life Insurance
• Retirement
MiNIMUM WAGE IN GLOBE RATIO OF BASIC SALARY
OF MEN TO WOMEN BY
Minimum Wage
Globe CBU
Mandated by DOLE Minimum Wage
EMPLOYEE LEVEL
0
%
455
The following benefits are provided to full-time employees:
As we nurture a culture of excellence in the
company, we also continue to strengthen our
rewards, benefits and recognition systems for
each and every Globe employee. We started
building towards enhancing Globe an employer
value proposition that will strategically define
the total experience of working in Globe as
• Longevity Awards
one that enables a person’s success. This included
leadership visibility programs which launched
our CEO “Talk To Me”blog, interactive line to
management events such as“Kapihan”and
“Merienda”open dialogue sessions, themed
townhalls, and special employee offers and
privileges in Globe and the Ayala Group of
Companies. Employee recognition programs like
the Globe Excellence Awards further promote
internal pride and encouraged excellence.
We also fortified our people focus as our
primary customers and brand ambassadors
with the Customer First Circle (CFC) Program,
which looked at organization-wide process
improvements and system enhancements.
More than 10% of our employees underwent
training and certification programs leading to
52 CFC projects completed which are expected
to generate close to Php800 million worth of
savings on the first implementation cycle in
2010.
Fostering an environment that encourages continuous learning
Training mandays
Average training days
per employee
Training Cost
13,2662008
16,1942009
2.30
2.97
Php108.0M (USD2.26M)
Php94.9M (USD2.1M)
We provide our employees with a variety of
learning opportunities that broaden their
knowledge and maximize their skills and
competencies. Through a blend of formal
training programs, exposure to cross functional
project teams, lunch-and-learn and brown bag
cascade sessions, and interactive CEO and peerto-peer conversations, our people learn and
discover from each other, enabling stronger and
tighter collaboration towards delivering results.
Close to 400 training, mentoring and coaching
programs were implemented in 2009 which
involved some 2,304 employees or more than
half of our workforce. We also saw the birth
of the Globe Trainer Management Program
(GTMP), which developed in-house trainers,
coaches and mentors. Through synergistic
efforts, we shared best management practices
and leveraged on strategic partnerships
and alliances with the SingTel and Ayala
communities. In 2009, Globe invested some
Php94.9Million (USD2.1M) in the skills and
competency development of its employees.
Key Leadership Programs
Leadership
Program
EvaluatinG Performance
sponsor
Globe
Participants
Singapore Telecom
5
Program description
All our non-union employees, which comprise
90.5% of our total work force, completed
their annual performance dialogue with their
immediate superiors. One hundred percent of
those employees accomplished this in 2009. Our
performance management system is tied with
our rewards system.
Attrition
Rate
Per Capita
Revenue
14.9%2005
14.9%2006
14.0%2007
13.5%2008
14.2%2009
Php11.0M
Php11.1M
Php11.5M
Php10.7M
Php11.4M
Game for Global Growth
High level executive development for the Telco
industry. Designed by Monitor Group for the SingTel
Affiliates.
Regional Leadership
in Action
Facilitated by Singapore Management University
faculties and designed specifically for the SingTel
group. Focuses on leadership soft skills and business
acumen.
Singapore Telecom
5
This year, we lost 802 talents through attrition.
Since 2005, we made significant improvements
in lowering attrition rates while increasing our
people efficiencies through per capita revenue.
Ayala Leadership Excellence
Acceleration Program
High level executive development program developed
by Harvard University
Ayala Corporation
3
Total No. and Rate of Employee Turnover by Gender
900
Globe Emerging Leaders Program
Engages key successors with Globe Senior Executives
to support the Leader-as-Teacher culture in Globe. This
is in partnership with Harvard Business School.
800
Globe Telecom
21
700
600
500
We have also been steadfast in keeping our
pipeline management programs for defined
talent segments in the field of Sales, Marketing,
and Information Technology. In 2009, a total of 47
participants completed our Globe Management
Development Program, Globe Sales Development
Program, IT Cadetship Program and Business
Management Associate Program.
Measuring our
Employee Engagement
Employee Engagement Score
57.0%2008 65.6%2009
We have continued our annual employee
engagement survey in 2009, where we
conducted surveys every four months. We
scored at 68.58. Despite the significant business
challenges, there was a marginal improvement
in the score. We continue to bring further
improvements in the year ahead.
Organizational
streamlining
for increased
customer focus
In 2009, we integrated our mobile telephony
and broadband customer-facing units. This
reorganization underscored our desire to
comprehensively address our customers’
communication needs. With current mobile
telecommunications market saturation vis-àvis the rapid ascent of broadband demand, the
reorganization could not have been timed more
perfectly. The improvement, automation and
outsourcing of functions and processes allowed
us to rapidly respond to customer needs and gave
us access to service innovations in the thriving
BPO industry. Deriving savings in the long-run
is but secondary to the primary objective of this
streamlining - ultimately to serve our customers
better.
Protecting Human
Rights in Globe
Through our Code of Conduct, our employees
are guided on how we should manage our
relationships with stakeholders. From the Board
to Globe employees, each one is required to act
with honesty, integrity and fairness. In 2009,
there were 190 cases related to violations of the
Code of Conduct.
In Globe, recognizing civil and political human
rights is of key importance in all our activities.
In 2009, there were no reported human rights
violations in the Company. We continue to build
the capacities of our key personnel especially
our leaders to ensure and effectively address
human rights issues including training and
internal procedures. Our Security Division
requires our partner security agencies to have
human rights training for all security personnel
who guard the Globe sites and conduct
quarterly audits to ensure compliance.
802
14.2%
18.0%
16.0%
14.0%
12.0%
460
16.6%
10.0%
342
11.9%
Free from Child Labor
400
We have also ensured that measures versus
child labor in all our operations are observed
in the Company. There are no operations
considered to have significant risk for incidents
of child labor and young workers exposed to
hazardous work.
300
6.0%
200
4.0%
100
2.0%
Forging Healthy
Labor Relations
As of December 31, 2009, 520 employees are
covered by a Collective Bargaining Agreement
(CBA) with the Globe Telecom Employees’
Union – Federation of Free Workers (GTEUFFW). In March 2009, we concluded the CBA
Negotiations for 2009-2010.The collective
bargaining agreement includes health and
safety topics including medical, dental and
optical care, leave programs, emergency and
special loans, group and hazard insurance and
CBU-employees retirement benefits.
CBU Membership
No. of
Members
% of Globe
Population
7212008
12%
5202009
9.5%
0
Female
8.0%
Male
Total
Attrition Rate
Female has a
higher attrition
rate than male.
0.0%
Total
Total No. and Rate of Employee Turnover by Age Range
802
14.2%
900
800
3
54.5%
700
50.0%
600
500
400
40.0%
398
18.8%
339
12.3%
30.0%
300
52
7.9%
200
20.0%
10
9.6%
10.0%
100
0
60.0%
20-29
30-39
40-49
50-59
60-69
Total
0.0%
Total
Attrition Rate
Majority of
resigned
employees are
between 20-29
age range.
Sustaining a healthy
and safe workplace
The healthy and safe working environment in
Globe is a key priority for us. Operating in an
archipelagic country like the Philippines brings
a significantly more challenging environment
for managing this. We regularly assess risks
and systematically implement management
systems to make our workplaces as safe as
possible. Health and safety is not just about
avoiding accidents – it also involves protecting
our employees’ physical and mental well-being.
Through wellness and safety advocacies within
the Company, our employees and their families
are informed to make the right choices to stay
healthy. Ultimately, this increases productivity
in the workplace and contributes to a sound
and healthy society.
Our Safety and Health department oversees
the safety of our Company’s operation and
activities. Our Company’s Safety, Health and
Environment Management System (SHEMS),
is in place to ensure the safety & health of
field personnel involved in all the critical and
non-critical operations and activities of the
organization. Guidelines on construction &
electrical safety, equipment installations, motor
vehicle safety, tower safety, radio frequency
(RF) radiation and management of hazardous
materials are outlined in the SHEMS manual
disseminated to key operational groups
and available to the employees through the
company’s internal communications portal.
Control of contractors is being implemented
through Safety Orientation and close
coordination with project implementing
groups. Guidelines on exposure to radio
frequency (RF) emissions from base stations
are also in place, with at least four accredited
RF radiation officers and over 15 personnel
from operations and project groups have
undergone RF Radiation Training.
Emergency Response
Teams, Safety
Committees and
Disaster Management
regular personnel, and operational third
party contractors assigned to be “frontline” responders in a site emergency and
monitor occupational health & safety at the
site level. In 2010, our Business Continuity
Planning department reviewed our disaster
management planning and implementation at
the site level. This is in line with the Company’s
initiative to ensure that communications
services are reliable and not interrupted in
times of disasters, whether natural or manmade. Site administrators were trained in
hazard identification, risk ranking and risk
prioritization to identify endemic threats
to facilities and operations and to provide
control measures in handling them. Since then
disaster management and recovery plans are
continuously being updated and integrated to
critical operations and business functions.
Accident Summary
Reporting
The Company submits a periodic accident
summary report to the Department of
Labor and Employment-Bureau of Working
Conditions (DOLE-BWC) in compliance with
Rule 1050-Notification and Keeping of Records
of Accidents and/or Illness of the Philippine
Occupational Safety and Health Standards.
Seven years ago we initiated the Accident
Summary Reporting and was refined through
the years. In 2009, there were 356 accidents
reported but there were no reported disabling
injuries or deaths arising from these.
Safety Training and
Education Program
Since 2007, we have trained some 4,500
employees on our various safety training and
education programs. The initiative includes
different operations of Globe that require
personnel development in occupational
health & safety.
We have established response teams in 31
key facilities of the organization nationwide.
These sites include the major corporate
offices, Mobile Switching Centers, Fiber Optic
Backbone Networks, Local Exchange Carriers
and Cable Landing Stations. There are 670
personnel including key site administrators,
Safety, Health and
Environment Policy
Globe Telecom is committed to provide
protection to ensure the safety and
health of our employees and the
communities within our operations. We
are also committed to the preservation
of the environment.
It is management’s primary objective
and the employee’s collective
responsibility to meet this commitment.
To this end, we shall:
• Continuously assess all health and
safety hazards in the workplace and
provide programs toward
their elimination;
• Comply with all safety, health and
the environmental laws applicable;
• Implement programs to reduce our
waste generation and conserve our
natural resources to minimize our
operations’ environmental impact;
• Train and motivate our employees to
work in a safe and environmentally
responsible manner and encourage
our contractors and suppliers to adopt
these principles;
• Communicate openly our safety, health
and environmental performance to all
interested internal and external parties
• Conduct a regular review of our
management system to ensure that
the commitment of this policy is met,
and that we strive for continuous
improvement.
Our Safety Policies
and Procedures
Employee Occupational
Safety
• Motor Vehicle Safety Guidelines
(including Authorization-to-Drive)
• Office Safety Guidelines
• Personal Protective Equipment
Guidelines
• Tower Safety Guidelines
• Life Safety Systems
• Radiation Safety Guidelines
• Safety Guidelines in Handling Spills
Incident and DisasteR
Management
• Emergency Preparedness and
Response Plan
• Procedures for General Evacuation and
Responding to Fire Emergencies
• Medical Emergency Response
Guidelines
• Emergency Infectious Disease (EID)
Management Plan Property Loss
Control
• Construction Safety Guidelines
• Electrical Safety Guidelines
• Hotwork Guidelines
• Procedure for BSS Emergency
Shutdown
The following were the different trainings
conducted:
• Advanced Defensive Driving
• Risk Management
• Planned General Inspection
• Emergency Preparedness & Response
• Disaster Management Planning
• Behavior-Based Safety Training
• Industrial First Aid and Basic Life Support
• Home Fire Safety
• Trainor’s Training
• Industrial Climbing & Hauling
• Ergonomics
• Management of Hazardous Waste
• Construction Project Management
• Modern Accident Investigation
• Forklift Safety
• Electrical Safety
• Water Safety & Rescue
• Industrial Safety
• Office Safety
• SHE Orientation
• Industrial Fire Brigade
• Outside Plant Works
• Basic Occupational Safety & Health
• Documentation Training
• Emerging infectious disease
medical response
providing wellness
programs for
Employees
Globe believes that a healthier workforce
yields higher morale and productivity. By
providing opportunities to understand how to
lead a healthier lifestyle through our wellness
program, our employees take better control
of their health and well-being. We have
instituted wellness days being held monthly, as
well as nutrition clubs in our corporate offices.
Wellness Activity
Body Mass Index Assessment
& Nutrition Counseling
Adult Vaccination for prevention of
various diseases (Hepatitis A, Hepatitis
B, Typhoid Fever, Chicken Pox, Mumps,
Measles, Rubella and Cervical cancer)
Flu Immunization
Health Screening
Fora on various health
and nutrition topics
Wellness Tour at Globe Stores
Fitness Club membership
Complementary to this is our vaccination
program that provides our employees access
to more affordable vaccines. Yearly, flu
immunization fairs are conducted nationwide
to ensure that our employees and their family
members are protected against the influenza
virus. Other vaccines are also being offered
every month as we make our rounds to
advocate disease prevention.
Responding
to the A(H1N1)
outbreak in 2009
In the middle of 2009, there was a global
outbreak of the A(H1N1) or swine influenza.
This respiratory disease caused by viruses that
infect the respiratory tract of pigs and result in
nasal secretions, a barking-like cough, decreased
appetite, and listless behavior. The spread of the
virus was largely attributed to international travel.
For this, Globe advised employees to postpone
non-critical business trips especially outside the
country. We reorganized our medical response
teams in corporate offices and implemented
temperature checks in our facilities using infrared thermometers. Hand sanitizers were also
provided at the different entry points in all offices.
Through ICON, our corporate intranet, we
released a comprehensive information kit with
guidelines on travel, how to care for sick family
members and other preventive measures.
Employee Engagement
through Volunteerism
While our people keep up with the rapid
pace of their daily endeavors in Globe, we
take pride in our collective and relentless
efforts to be of service not only to the
customer but to society at large.
Employee Participation
1,480 employees served (2007-2009)
678 employees
6,102 employees vaccinated
890 employees
1,209 employees
587 employees
1,095 employees enrolled
In 2009, a total of 1,727 man days were spent
by Globe employees in actively taking part in
various outreach and volunteer activities that
included building homes and schools,
teaching out-of-school youth, reforestation
and cleanup initiatives, and other socially
relevant programs in partnership with Globe
BridgeCom. Hundreds of employees have
volunteered in our new project with Gawad
Kalinga (GK), the Globe-GK Bayan-Anihan
Farms. These farms were intended to provide
food sufficiency in GK Villages. A total of 32
farms were built in 2009.
Our Globe Tulong Eskwela (GT Eskwela)
mobilizes employee volunteers to teach
students in adopted public elementary schools
nationwide. Our Globe Volunteer team in Cebu
has sustained this program for the fifth year by
adopting a public elementary and high school
in Carmen, Cebu. They visit them at least once
a month, mentoring them in various subjects
especially on computer literacy and introducing
new media teaching methods for teachers. The
program also donated other school materials
like books and laboratory equipment.
GT Eskwela is one of the best examples of an
employee managed project. From the planning,
consultations until the implementation of the
project, these are all managed by our Cebu
employee volunteers.
The men and women of Globe also quickly
rose to the occasion during typhoons Ondoy
and Pepeng where a total of 886 employee
volunteers participated in the relief and
rescue operations that include packing and
distribution of relief goods for affected Globe
colleagues and displaced families housed
in evacuation centers, manning hotlines
and taking calls for assistance and help,
community-rebuilding activities and other
countrywide restoration efforts.
sustaining the environment
In 2008, we began a voluntary initiative on
Greenhouse Gas (GHG) Accounting.
We established our baseline for our operations’
carbon footprint and commit to work
progressively on reduction measures. We used
the International GHG Protocol Corporate
Accounting and Reporting Standard and
specifically used the following calculation tools:
• GHG Emissions from Fuel Use in the
Facilities; Version 3.0, December 2007.
• Mobile Combustion CO2 Emissions
Calculation Tool. Version 1.3.January 2005.
• Indirect CO2 Emissions from Purchased
Electricity, Version 3.0, December 2007.
• CO2 Emissions from Business Travel.
Version 2.0, June 2006.
sources, we used the Operational Control
Approach covering only all emissions coming
from the Company’s operation where Globe has
100% operational control. We have also defined
greenhouse gases defined in the Kyoto Protocol
– CO2, CH4 and N2O - emitted from the
Company’s operations as part of the accounting.
All the calculation tools used for this
accounting activity were developed by
the Word Resources Institute (WRI) and
copyrighted. They are available at
www.ghgprotocol.org.
Company activities that emit any of the six GHGs
were listed and categorized as either Scope 1,2 or
3. They are listed in the table below.
Working with a team representing groups that
maintain data of our carbon dioxide emission
Sources of Emissions
Core Emission
Source
GHG
Scope 1 : Direct
Emissions that result from the combustion of fuel to produce electricity from stationary sources like generators (excluding Innove gensets), and from mobile
combustion sources (all Company-owned vehicles).
Onsite electricity generation diesel and gasoline
Primary and standby generators (gensets) used
in the facilities
CO2, CH4, N2O
Transportation mobile source –
gasoline, diesel
Owned vehicle fleet
CO2
Scope 2 : Indirect
Emissions that result from the purchase of electricity used in the operation of equipment and
facilities. Refer to Annex 1 for the complete list of facilities that use purchased electricity.
Purchased electricity
By implementing a management system
based on the ISO 14001 standard, we
take environmental protection a priority
consideration in managing our business
everyday. At the same time, Globe has an
opportunity to play a key role in addressing
climate change by helping others reduce
their emissions. Research shows that mobile
communication products and services can help
enable a low carbon economy. By complying
with environmental regulations, incorporating
sustainability in our business strategies and by
contributing to solutions that mitigate climate
change, we live out our strong commitment to
sustainable development.
Our environmental
strategy has
four key elements:
• Manage our operations’ carbon footprint and
identify areas of operation where we could
utilize renewable energies
• Develop products and services that enable
consumers and businesses to reduce their
environmental impact
• Manage our industrial wastes
• Help protect the environment
where we operate
Air business travels by employees
Notes
CO2
* HFC agent is not included since the company utilizes non-HFC refrigeration systems in all facilities since 2007.
* Leased vehicles are not included in this accounting.
Summary of Greenhouse Gas Emissions
Emission Sources
MANAGING OUR
CARBON FOOTPRINT
We want to lessen our operations’ carbon
footprint to help mitigate the impacts of
increased carbon dioxide emissions from
our activities. We continue to minimize
our overall energy use and explore ways to
reduce emissions from the power we use
through renewable alternatives. While the
risks of climate change are clear to us, they
also represent a market opportunity for
us – our involvement not only benefits our
environment, it also helps us to minimize our
consumption of resources and thus, our costs.
Total Emissions in units
of CO2-equivalent)
Metric ton CO2
GHGs CONSIDERED
CO2
CH4
N2O
HFC
PFC
SF6
SCOPE 1 - Direct
7,902.20
Transport Vehicles
Diesel
4,215.73
0
0
0
0
0
Gasoline
3,686.46
0
0
0
0
0
13025.7727
1.7579
0.1055
0
0
0
67.5449
0.0097
0.0006
0
0
0
Diesel
Gasoline
7,163.20
13,191.62
GenSets
SCOPE 2 - Indirect
Electricity
114,427.00
114,427.00
1273.41
1,273.41
SCOPE 1 & 2 Sub-Total
SCOPE 3 - Other Indirect
Business Travel - via Air only
Air Travel (Short Flight)
277.06
0
0
0
0
0
Air Travel (Medium Flight)
821.24
0
0
0
0
0
Air Travel (Long Flight)
175.11
0
0
0
0
0
T O T A L
Overall, our energy use in 2009 resulted in a total of 136,794.23 metric tonnes of carbon dioxide emissions.
CO2
Scope 3 : Other Indirect Sources
Emissions from transport-related activities like employee business travel (via Air only).
Sustaining the
Environment
The challenges of climate change put an
increasing pressure on society. Its implications
to society and to the operations and growth of
businesses are now felt more than ever. Our
own experiences during typhoons Ondoy
and Pepeng made us realize that the effects of
climate change can impact our network directly
because of extreme weather events.
Electricity consumption of all
owned and leased facilities
136,794.23
sustaining the environment
GHG EMISSIONS FROM RELEVANT OPERATIONAL CLUSTERS
Operational Cluster
2007
SOLID WASTE MANAGEMENT
2008
2009
Base Stations
Number of Facilities from Electric Consumption
6,026
6,789
7,832
CO2 Emission, MT
73,441
84,721
94,270
Average Emission
12.19
12.48
12.04
Number of Facilities from Genset Fuel Consumption
1,829
2,033
2,515
11,974
11,012
13,192
CO2 Emission, MT
Average Emission
Total CO2 Emission, MT
RENEWABLE ENERGY
AND ENERGY SAVINGS
We continued to apply renewable energies
– such as wind and solar energy – for base
stations located in remote areas. They don’t
only provide a stable source of power but also
help reduce the environmental impact of these
stations. In 2009, we have 32 cell sites running
on solar energy and four with wind power.
We continue to study and apply this strategy to
as many applicable sites as possible.
We have also continued the use of light-eco
technology in cutting down our electricity
usage in our Valero Telepark in Makati and in
GT-IT Plaza in Cebu offices. Light-eco uses
an autotransformer to switch from normal
to economy voltage. After a start up period
of three to five minutes, the autotransformer
6.55
5.42
5.25
85,414.91
95,732.77
107,461.26
switches to the reduced voltage. The drop
in current thereby reduces or minimizes
the use of electricity which translates to
financial savings.
WATER MANAGEMENT
Globe continues to operate a water-sustainable
operation where we minimize our water
use as well as establish measures to prevent
water pollution. We also advocate among our
employees and their families the responsible
use of water in our facilities and in their
individual households.
MANAGING THE END-OFLIFE OF OUR LEAD-ACID
BATTERIES
One of the primary environmental issues that
we address is the end-of-life management
of the lead-acid batteries that are generated
from our operations. Categorized as hazardous
wastes under Republic Act 6969 due to its lead
metal and sulfuric content, these used leadacid batteries require proper disposal through
an accredited treatment and recycling facility.
Since 2003, we have implemented a networkwide recycling program in cooperation with
the Environmental Management Bureau of
the Department of Environment and Natural
Resources and the Philippine Recyclers, Inc. In
2009, we recycled 46,715 kilos of batteries.
One of our key programs which involve
our subscribers is the cellphone recycling
program. By placing 30 recycling bins in
corporate offices and business centers,
commercial malls in Metro Manila and
in Cebu City, we have encouraged our
subscribers to drop in their used cellphones
and accessories for proper disposal. By end
of 2009, we have collected 259 pieces of old
cellphones, 556 pieces of cellphone batteries
and 633 pieces of accessories including
chargers, earphones and cellphone cases.
Volume of Recyclables Generated
in Globe Telecom Plaza (2005-2009)
Solid waste monitoring at gt plaza
Summary of Environmental Gains from Used
Lead-Acid Battery Disposal Program
Year
Globe continues to implement a solid waste
management program in our corporate offices
nationwide. We developed advocacy campaigns
promoting waste reduction, material reuse and
recycling and organized recyclables collection
events to provide venues where trash gets
converted to cash.
Weight of Batteries
(kg)
Year
Sulfuric Acid
(liters)
Lead
(kg)
Landfill Area
(cu.meters)
2003
5,220
1, 044.00
3, 654.00
131.75
2004
157, 123
31, 424.60
109, 986.10
3, 965.83
2005
87,110
17, 422.00
60, 977.00
2, 198.68
2006
18, 160
3, 632.00
12, 712.00
485.36
2007
170, 112
34, 022.40
119, 078.40
4, 293.68
2008
49, 794
9,958.80
34, 855.80
1, 256.82
2009
46, 715
9, 343.00
32, 700.50
1, 179.10
Total
487, 519
106, 846.80
373, 963.80
13, 484.23
Volume of
Recyclables
Collected (kgs)
Amount
(Php)
Wastes
Collected
(kg)
% of Recyclables
Collected
2005
35, 492.16
96, 788.05
68, 832.50
52%
2006
27, 977.50
162, 410.50
85, 372.00
33%
2007
32, 647.50
185, 561.00
97, 696.00
33%
36, 867.50
218, 211.00
108, 665.00
34%
2009
22, 473.50
118, 263.00
103, 282.00
22%
Total
155, 457.66
781, 233.55
463, 847.50
34%
2008
As a result of our Company’s Solid Waste
Management and Recyclable Collection Events,
a total of 155,457.66 kg of recyclable items were
collected from year 2005-2009.
This total volume represents the volume of
wastes that were diverted from the landfill with
a resource recovery value of Php 781,233.55.
PROTECTING THE BIODIVERSITY IN AREAS
WHERE WE OPERATE
Globe continues to implement various
tree-planting activities across the nation.
In 2009, a total of 1,279 trees were planted in
Fort Bonifacio, Taguig, Banate, Iloilo,
Malabanan Watershed in San Pablo, Laguna,
Talisay, Cebu and in Duero, Bohol. This is part
of our commitment to sustain the biodiversity
in areas where we operate. These initiatives
also spearheaded our commitment to grow
new 250,000 trees from 2009 to 2013.
THE GLOBE CORDILLERA CHALLENGE
In the first quarter of 2010, Globe
BridgeCom, together with the Globe
Adventure Club launched the Globe
Cordillera Challenge to raise consciousness and funds for the reforestation of
the Cordillera Mountains. By rebuilding
the forests of the Cordilleras, Globe
helps in securing the water supply,
protect biodiversity and conserve the
heritage of the Cordillera people. On
Earth Day weekend April 24, 2010,
seventy (70) bikers from the Globe
Adventure Club, the Cordillera Conservation Trust as well as other collaborators like Subaru and media partners
pedaled their way through a 40km
high- altitude, cross-country trail from
La Trinidad all the way to Kapangan,
Benguet. This campaign resulted to
funds raised amounting to Php300,000
which is equivalent to 15,000 seedlings
to be planted in a denuded section of
the Cordillera mountains.
Building Communities,
Bridging Communities
Globe enriches its social commitment
to areas where it can make a significant
contribution in addressing issues involving
the marginalized in our country. By utilizing
our core strengths, our knowledge, our
economic resources and our passion, we are
committed to enable the communities where
we operate to be active and responsible
members of society.
Through Globe Bridging Communities (Globe
BridgeCom), Globe has taken its leadership
in engaging stakeholders in the community
in designing their own sustainable future.
Whether utilizing their mobile phones in the
barangay for governance and peacekeeping
to harnessing the internet in public schools
nationwide to become more effective teachers
and students, Globe BridgeCom provided
opportunities to underserved Filipino
communities to participate and contribute in
the country’s competitiveness.
Globe Advocacy areas
Leadership in ICT
for EDUCATION
youth
development
Empowering
community
Microenterprises
ENVIRONMENTal
sustainability
COMMUNITY
involveMENT
and volunteerism
Builiding communities, BRIDGING COMMUNITIES
Leadership in ICT for Education
Text2Teach
For more than five years, the Text2Teach
program has been providing public elementary
teachers and students in the Philippines
educational video materials that excite the
students’ imagination in the classroom. By
texting keywords through a Nokia mobile
phone, the Globe network sends educational
videos on Science, Math, English and Values
back to the phone which is connected to a
television for the students to watch. By starting
the class with an interesting visual presentation
on the subject matter, teachers ignite the
students’ mind to participate in the discussion.
Studies have proven that the use of Text2Teach
resulted to a generally upbeat environment in
the classroom and boosted knowledge gain
of students. Originally intended for the use of
students in grades 5 and 6 levels, Text2Teach
has now also reached the interest of students
in the lower grade levels. Teachers can order
some 380 educational videos on the various
subjects.
In 2009, Globe together with the Text2Teach
consortium: Ayala Foundation, Nokia, the
Southeast Asia Ministers of Education
Association-INNOTECH, the Department of
Education and the Local Government Units
were able to roll out Text2Teach in 97 schools
nationwide. Today, about 900,000 students
from 331 public elementary schools are able to
use Text2Teach.
I nternet- In- Scho ol s
Program
Global Filipino Teachers
To complement ISP, Globe launched the Global
Filipino Teachers (GFT) program in 2009 which
enables teachers to integrate Information and
Communications Technology (ICT) competencies
in teaching basic subjects like English, Science,
Math, and HeKaSi. GFT is implemented in
partnership with the Department of Education
and the Coalition for Better Education, a Cebubased non-profit organization composed
of various education stakeholders from the
academe, students, parents, non-government
and business organizations.
Text2Teach Roll-out
Year/s
Number of Schools
Provinces
2005-2007
120
Quezon City, Manila, Batangas, Maguindanao,
Cotabato City, North and South Cotabato,
Sharif Kabunsuan
2008
82
Oriental Mindoro, Antique, Cagayan de Oro City
2009
97
Isabela, Ilocos Sur, Cagayan Valley, Benguet
2010
32
Pangasinan
By partnering with the Philippine Department
of Education (DepEd), through its DepEd
Internet Connectivity Program, Globe invested
on connecting public high schools even in the
remotest barangays in the country. We have also
partnered with the national program, Gearingup Internet Literacy and Access for Students
(GILAS), the Growth with Equity in Mindanao,
United States Agency for International
Development and with the Coalition for Better
Education (CBE) in providing opportunities for
the schools to be connected to the rest of the
world. Through this program, we have helped
empower Filipino teachers and students to
develop their technology skills and hopefully, to
be able to compete in the global economy.
The program also encourages the teachers and
students to use the Internet as an integral tool for
learning and to sustain the presence of Internet
through means best managed by them.
In 2009, the Internet-In-Schools Program
(ISP) reached a milestone when it marked the
connection of its 2,000th school to the Internet.
The program has provided millions of students
and teachers in the Philippines the opportunity
to learn ideas from around the world. Globe
has pioneered the use of the latest Information
Technology (IT) platforms, such as WIMAX in
the public educational system.
Year
No. of Public
schools
connected
2000
1
2001
20
2002
20
2003
18
2004
39
2005
334
2006
144
2007
227
2008
68
2009
1114
2010
17*
Total
2002
*as of March 2010
Topics on this six-day teacher training program
includes teacher enhancement on the proper
use of ICT application for school-centered
classroom activities, online assessment through
the use of rubrics, effective and efficient
management of class resources, creation of
virtual classrooms and moderate discussion
boards, preparation of portfolio of classroom
project activities, and demo-lecture of the
modules prepared by the teachers.
Teacher enhancement remains one of the
major concerns of DepEd. In the Basic
Education Sector Reform Agenda, DepED has
outlined several key innovations that will be
used to improve the quality of education in
the Philippines. One of these is developing
capacities of teachers to conduct ICT-enabled
learning activities in the classroom setting.
With improved teaching knowledge, skills
and attitudes especially in the application of
ICT-enabled learning environment among
our teachers, a marked improvement in the
achievement rates of our students is also
expected.
In its initial evaluation, teachers who have
taken the GFT training have commented
positively on their experiences in the
training. Several teachers said that it
improved their teaching knowledge and
skills. It is also noteworthy to mention that
the experience provided a major paradigm
shift on how the teachers looked at learning
and how ICT can bring about the necessary
skills and competencies among their
students. While the teachers are aware of
the challenges this new learning poses on
the total learning environment, they also
aspire to lead the technology usage and
development in their schools.
GFT intends to serve as a means to
improve efficiency in the educational
process. Furthermore, the Global Filipino
Teachers have shown that the use of ICT in
education helped improve memory retention,
increase motivation and generally deepen
understanding of the different subject
areas as well as the development of their
own classroom strategies. GFT promoted
collaborative learning and group problem
solving activities. We hope that as the Global
Filipino Teachers program has promoted new
approaches to working and learning, and new
ways of interacting, our teachers have been
provoked by a host of new questions about the
evolving nature of pedagogy.
Hope for the Hearing-Impaired
through ICT in Education
Lalain Darunday, 21, of Corella in Bohol province, is
hearing-impaired. When she was in Grade 5, she chose to
drop out of school. She did not understand anything being
taught in her classes from Grades 1 to 4 but the teachers
just kept on giving her passing grades. In March 2009, she
completed high school. And because several months before
graduation her school introduced new Internet-based
teaching methods, she is very excited to pursue college and
take up Computer Technology.
Dioscora Ramos, is a maverick educator. After majoring
in Math in both her B.S. and M.A. degrees in Secondary
Education, she pursued masteral units in Special Education
(SpEd) in Cebu State College (now Cebu Normal University)
while teaching at the first high school for the hearingimpaired in Cebu City, which she started.
The paths of Lalain and Diosy crossed at the Tagbilaran
High School for the Hearing-Impaired. Lalain travelled
every school day up to 45 minutes each way between her
home in Corella (a 6th class municipality known primarily
as the home of the endemic Philippine Tarsier, the world’s
smallest primate) in Bohol province and her SpEd school in
Tagbilaran City. She really wanted to learn and Diosy had
the passion and heart to teach her and others like her.
Diosy’s approach to teaching the hearing-impaired had
to be visual. For Physical Education, she had to dance in
front of her students to demonstrate the types of dances.
Teaching them first-aid, she had to play act the part of a
person who was injured. She has mastered some kind of art
in banging her head.
Ultimately, by running their own organizations
well, they contribute to the growth of their
communities’ economic growth.
Diosy said, “Before GFT, I was only teaching my lessons
on powerpoint. I prepared everything for my students.
After GFT, the students are now the ones who look at the
websites and find the answer to my questions. Teaching
with the aid of the Internet also gives her a lot of relief. “On
my part, it’s lighter work.“
Five Globe BridgeCom Entrepreneurship Fairs
were held in 2009. The fairs showcased the
successful small enterprises of communities
and organizations based in a particular region.
It was conceptualized to bring together
microentrepreneurs and community leaders
who were successful in putting up and running
their own businesses after attending the
Globe BridgeCom Enterprise Development
Training Programs. Globe believes that the
small entrepreneurs have an important stake
in growth and development. Through these
programs, Globe makes a critical contribution
in developing their capacity to join the
marketplace, and eventually bring them
to the mainstream of society as contributors
and consumers.
“As for my students, they enjoy using the Internet. They
discover things, because they themselves open the
websites. I encourage them to use other websites, then
they compare what they have researched and they share
with each other the websites they have found.”
Lalain excitedly rejoined the conversation using signlanguage. “We’d choose different websites. We enjoyed it.
We now enjoy Math exercises. Through the Internet, we
learned how to make bread, cookies, and chocolate cakes.
I helped teach other students. We learned Yahoo, Google,
how to send emails,” she said.
“I want to learn more about computers. I want to enrol in
Computer Technology in Cebu Technological University,” Lalain
gestured her response when asked what she would want to
do next. Her mentor’s GFT training has led her to discover the
wonders of computers and the Internet. It seems she knows
that now nothing can stop her anymore from getting herself
more equipped for life and greater learning.
In 2009, the program also provided grants to
25 community enterprises nationwide. The
support fund fueled the organizations’ startup
processes or their expansion initiatives that will
help spur economic growth and self-sufficiency
in their own communities.
“With computers, I understand,” Lalain concluded. Her
world has lit up even more, and now boundlessly. Nothing
limits her understanding anymore.
In November 2009, Diosy’s teaching approach changed
when she was selected by Globe and the Coalition for Better
Education (CBE) to be among the third cluster of teachers
to undergo the Global Filipino Teachers Program.
“I liked the programs introduced to us in GFT,” Diosy said.
“I’m trying my best now so that all my subjects use the
Internet.” She cited as example, the dances. “My students
are now watching the dances through the Internet. Before,
I used to be the one dancing in front of them.”
Lalain, on her part, used vivid gestures and sign-language
to affirm her teacher. With other mentors acting as her
interpreters, she said: “For First-Aid, before we had to act
out in class the things we have to do when there’s a wound
and when the head is banged.” Lalain motioned to bang her
head and like an actress, she grimaced to show pain in a head
injury. “Now we’re using the Internet, and we can see the
pictures!,” she said, her face beaming with elation.
Empowering
Entrepreneurs
in the Countryside
For more than five years, Globe BridgeCom
has been implementing an enterprise
development program to communities
nationwide where our mobile stations are
located. The program originally focused on
capacity building interventions to strengthen
community leadership and to introduce
various entrepreneurial skills and livelihood
opportunities to local government units as
well as community organizations. At the end
of 2009, more than 15,000 barangay leaders
and microentrepreneurs, officers from
cooperatives and microfinance institutions,
youth groups and families of Overseas
Filipino Workers have benefited from this
program. This program has incorporated
Globe products and services to enable the
growth of the participants’ microenterprises
and to either develop new enterprises and
expand small businesses.
By making enterprise skills development
available in the far flung areas, Globe
BridgeCom democratized entrepreneurship to
those who need it most: small entrepreneurs in
the countryside. The project was implemented
in partnership with training institutions,
microfinance institutions, NGOs and local
government units.
The program is divided into three project
components namely: Globe BridgeCom
Enterprise Development Training Program,
Globe BridgeCom Entrepreneurship Fair, and
the Globe BridgeCom Livelihood Grants.
Individuals from 1,200 barangays have
undergone training in various aspects of
enterprise development. These include
topics on product development, financial
management, operations, supplier
management and marketing. Through these
learning opportunities, the individuals are
able to manage their resources well, develop
their own staff and learn strategies that will
best meet the needs of their target consumers.
Providing Learning
Opportunities
for Youth Leaders
Globe BridgeCom has supported a number of
youth development initiatives which empower
Filipino youth leaders become catalysts of
positive change in their own communities. It
supported various leadership training camps
and workshops across the nation including a
management training program which prepares
business and management students for the
competitive world of telecommunications.
Globe BridgeCom also partnered with the
Education for Youth Enterprise Foundation
to implement the WIWAG Business Week
program in selected state colleges and
universities nationwide.
Globe BridgeCom also supported the annual
Global Xchange program organized by
VSO Bahaginan and the British Council
where nine Filipino and nine British youth
leaders embarked on a nine month volunteer
experience in the United Kingdom and
in the Philippines. Globe BridgeCom also
continued to support the annual Ayala Young
Leaders Congress and the National Students
Public Relations Congress which honed
university students’ skills on leadership and
communication, respectively.
Community Involvement
Utilizing mobile technologies for
governance and peacekeeping
Regular unwanted occurrences in rural
communities such as theft and acts of
sabotage have threatened peace and
economic prosperity in these areas. In some
communities, one’s own peace of mind and
safety has become unstable, bringing threat
to property as well as order. A growing social
stigma is also being experienced by residents
in their hometowns tagged as “hotspots,”
hindering economic growth and development.
This unique situation in some of the country’s
rural communities paved the way for mobile
technologies to be more meaningful for
peacekeeping and governance. Through Globe
BridgeCom’s “Sagot Ka Ni Kap!” (the village
captain cares for you), stakeholders in the
community – from the barangay captain to
every resident – have a contribution in keeping
the peace and order in their area. The program
helps communities prevent crime in their areas
by providing communication and relevant
law enforcement equipment including mobile
phones and SIMs, handheld radios, uniform
shirts, tear gas, boots, flashlights, raincoats,
and handcuffs to the local community police
auxiliary units or barangay tanod.
well-equipped to handle the situation.
Globe BridgeCom has also established a
barangay-based hotline where community
members are encouraged to file incident
reports via texts or calls. To date, there
are more than 200 barangays who have
implemented the “Sagot Ka ni Kap!” program.
To sustain the heightened awareness on peace
and order of the community, the program also
capitalized on a Department of Interior and
Local Government (DILG) order requiring
all barangays to submit their case incidence
reports to the department on a monthly basis. To
encourage compliance, the “Sagot Ka Ni Kap!”
program offers an incentive for participating
barangays. The scheme rewards barangays who
submit their case incidence reports diligently
for a period of six months by way of providing
additional law enforcement equipment.
The “Sagot Ka Ni Kap!”program was able to
turnaround peace and order issues into an
opportunity for leadership. Though admittedly
limited as a total intervention for eradicating
criminal elements, the program is successful
in espousing constructive dialogue within the
barangay and providing a solid foundation for
future cooperation between the communities and
the business sector. These, more than anything
else, are the key elements for lasting peace.
Disaster Relief
The year 2009 saw one of the worst typhoons
and flooding in the country’s history. Metro
Manila and nearby provinces of Rizal and
Laguna were submerged in floodwaters in the
aftermath of Typhoon Ketsana (local name:
Ondoy). Thousands of families were displaced
and hundreds more died. Army troops, police
and civilian volunteers were deployed to rescue
victims. The landslides and severe flooding
left at least 246 people dead and many others
missing. Distress calls and emails from thousands
of Metro Manila residents and their worried
relatives flooded TV and radio stations overnight
as most of the power, communication, and water
connections were lost.
This year also launched the collaborative
efforts of Globe, Technical Education and
Skills Development Authority (TESDA) and
National College of Science and Technology
(NCST) with the Dual Training System
(DTS) program, a first of its kind in the
telco industry which will allow select NCST
faculty and out-of-school youth students to
undergo an intensive Telecommunications
and Broadband Certification Program.
As part of our commitment to provide
opportunities for young Filipinos, Globe
BridgeCom participated in Project 175KB
which gave books to various public schools
nationwide.
The program has been effective in preventing
crime as barangay leaders and tanod were
able to respond immediately to emergencies
and other complaints from their residents. In
addition, every barangay tanod is now quick
to respond to any emergencies or complaints
since they are informed immediately and are
Globe was not spared of the disaster as many
equipment in low lying areas were submerged
in flood. Despite this catastrophe, we renewed
our commitment to be a meaningful partner
of the people, especially during disasters.
Globe launched the Bangon Pinoy Program in
response to the widespread devastation caused
by typhoons Ondoy and Pepeng and to help
our customers, employees, business partners,
and adopted communities rebuild their homes
and lives. Bangon Pinoy is a comprehensive,
integrated effort, combining rebates for our
affected subscribers, community rebuilding
activities together with employee volunteers, and
special assistance packages for our distributors
and other local businesses to help them get
back on their feet. This large scale integrated
program that intertwined volunteerism, disaster
response, with service recovery and corporate
social responsibility captured our commitment
to keep people connected at the most critical
moments, showcasing our customer focus and
responsiveness at all times. We quickly mobilized
our resources and manpower for this purpose
to help people quickly connect with those that
matter in their lives. We invested in the timely
repair of our mobile and broadband networks,
and provided rebates, payment reprieves, and
flexible connection options for our affected
subscribers. Globe Bangon Pinoy has also
provided relief packages to 17,000 families.
Globe BridgeCom and the
Singapore Telecom (SingTel)
Regional CSR Program
Globe BridgeCom has worked with member companies of the
Singapore Telecom Group to build on CSR programs that give
life to its commitment of being a responsible corporate citizen.
In 2009, Globe hosted the first ever SingTel Group Regional
CSR Workshop in Manila, where CSR executives from
the companies shared their country programs and found
ways to collaborate and address various developmental
challenges in the region.
As part of regional collaboration efforts, the GlobeSingTel Reading project was launched in November 2009.
About 1,300 books were collected from SingTel staff in
Singapore and shipped to the Philippines, where Globe
staff distributed the books. A reading program was also
implemented in the schools to encourage underprivileged
students in rural areas to develop a command of the
English language. The ability to speak and write good
English will open up life opportunities for these young
children aged 7-10.
Meanwhile, Optus Australia through its offshore call
center partner in the Philippines, 24/7, has supported the
World Vision Community Scholars Program. Through this
program, Optus and 24/7 jointly sponsored 50 children in
Cavite since 2008. Volunteers from 24/7 spend time to run
educational workshops for the children. Globe BridgeCom
The program is built on the values of hope and
perseverance, and on the belief that even in the
toughest of times, we can rely on each other and
collectively rise above the challenges.
Unleashing the power of technology to stir
community participation and bring relief where
it was needed, Globe Bangon Pinoy launched a
social media campaign to raise funds for typhoon
victims through Twitter. The Philippine National
Red Cross was also our beneficiary when we
channeled donations to their cause through our text
messaging service. By enabling these platforms, we
made a difference in the lives of many.
complemented the program by equipping their local school
with computers and free internet. Through this effort,
marginalized students are given the opportunity to access
communications technology and information to achieve
their full potential.
In the wake of Typhoons Ketsana and Parma, SingTel
supported the Globe Bangon Pinoy program through a
Php1 Million donation. Relief goods were distributed to
more than 17,000 families in Marikina, Rizal, Muntinlupa,
Pangasinan and Laguna. The fund was also utilized to build
a farm in Tarlac.
These partnerships were great opportunities for the
companies in the SingTel group not only to collaborate
on their expertise and experiences on CSR but help
the disadvantaged Filipino communities rebuild lives by
harnessing its collective resources.
Globe BridgeCom and the Millennium Development Goals
In the year 2000, leaders from various sectors
around the world, developed and adopted the
United Nations Millennium Development Goals
or MDGs. Its mission is to form a global partnership that will tackle extreme poverty across nations. This resulted to the creation of eight goals
or a series of targets that member nations agreed
to meet by 2015.
The
MDGs
Globe, through its product and service development, business operations and innovation as
well as its Globe BridgeCom programs have
contributed in one way or another in the attainment of these goals. The table below provides
some examples.
How
telecommunications
can contribute
Examples of How Globe is Contributing
Globe has developed mobile and internet technology solutions to address some social problems.
For example, our Globe Autoload Max provides an income opportunity to low-income segments of
our country. Through bucket SMS promos, as well as special tariff offers, micro-enterprises are able
to utilize technology to enable growth of their small businesses. GCash has also been very pervasive
in use especially for cooperatives and micro-finance institutions.
Eradicate
extreme
poverty
and hunger
Research shows mobile phones can
increase productivity, and generate
higher incomes
Achieve
universal
primary
education
Globe products and services
such as SMS and broadband
can help students and teachers
access educational content; Globe
BridgeCom’s major community
investment focuses on education
access especially for the
marginalized.
Globe has invested on mobile and broadband infrastructure so public schools nationwide can
have access to rich educational content through their cell phones and through the internet.
More than 300 public elementary schools benefit from Text2Teach and more than 2000 public high
schools were connected to the Internet. Teachers also benefit from ICT training utilizing these
connectivity platforms.
Promote
gender
equality and
empower
women
Mobile and internet technologies
can empower women through better
access to online learning or through
mobile banking.
Globe BridgeCom has been providing women micro-entrepreneurs with the necessary
entrepreneurship training and livelihood support in their communities. Women microfinance
clients also get the opportunity to augment their family income through micro-financing powered
by our mobile banking platform, GCash which is very pervasive in micro-finance institutions in
the countryside.
Reduce child
mortality
Mobiles can significantly improve
the efficiency of healthcare services,
particularly in remote areas.
Globe is continuously looking for possible support initiatives in this area. We are studying a telehealth system especially for doctors in the countryside.
Improve
maternal
health
Mobiles can significantly improve
the efficiency of healthcare services,
particularly in remote areas.
Globe is continuously looking for possible support initiatives in this area. We are studying a telehealth system especially for doctors in the countryside.
Combat HIV/
AIDS,
malaria and
other
diseases
Innovative mobile and broadband
solutions together with awareness
building and advocacy can help
prevent these health challenges.
Using infrastructure and technological capability, Globe and Pilipinas Shell Foundation Inc. developed
the Malaria InfoText service, an SMS channel that enables health workers and
volunteers to send and receive reports on the disease. The program utilizes the TxtConnect plus
BizTxt service of Globe which provides an end-to-end solution to collect reports on the status of
cases, drug inventory, and other activities from more than 500 sites in five provinces nationwide
and aims to bring down malaria morbidity and mortality rates by 70% and hopes a Malaria-free
Philippines by 2020.
Ensure
environmental
sustainability
Develop a
global
partnership for
development
The telecommunications industry
have already shown effective ways
to reduce its carbon footprint
primarily through the greening of
its operations: utilizing renewable
energies for the network,
greening the fleet, green marketing
and protecting biodiversity in its
areas of operations.
To reduce the environmental impact of our network, solar and wind energy powered cell sites are
now being used in selected Globe cell sites especially those located in remote areas. Coupled with
greening our fleet, supply chain and marketing initiatives, as well as, involving our consumers to
subscribe to paperless billing, we integrate environmental sustainability in our business strategy.
The telecommunications industry
has demonstrated already how its
business and its mobile network
operations have helped bridge the
digital divide through its investments
on ICT infrastructure as well helping
put up ICT-based microenterprises
for community organizations.
Globe Telecom has utilized its business, value chain, products and services to help solve social
challenges such as access to education, empowering micro-entrepreneurs and democratizing
technology so the marginalized can benefit from it. By lowering access and service rates, many
more Filipinos, especially in the low-income groups stay connected to their families all over the
world.
Recognition from
our stakeholders
Our steadfast efforts to bring people together
using the highest standards of performance
have not escaped the attention of the most
respected institutions in the world, and have
brought Globe acclaim.
Globe has set a benchmark in the Philippine
telecommunications industry with the Metro
Ethernet Forum (MEF) 9 Certification for
its Carrier Ethernet Services. Composed of
over 150 of the world’s top service providers
and equipment vendors, the MEF gives its
seal of approval only to those that have put
in place the technical specifications and
implementation agreements conforming to the
highest global standards.
For All-Around Excellence in Financial
Performance, Management, Corporate
Governance, Corporate Social Responsibility,
Environmental Responsibility and Investor
Relations, Globe won the The Asset Magazine’s
Platinum Award for excellence of our
operations, the soundness of our management
practices, and excellence in social responsibility
and sustainability.
Having met the Quality Management System
standard for its Data Center, Globe received
its ISO 9001:2008 certification upgrade which
further assures enterprise customers that
the Globe Data Center applies duly certified
processes in delivering its highly reliable
services. This was given by Anglo Japanese
American (AJA) Registrars LTD.
The efforts of Globe in instituting good
governance practices were cited among Asia’s
best at the 5th Corporate Governance Asia
Recognition Awards in Hong Kong. This is the
third citation for corporate governance that
Globe received in 2009, following top rankings
in a separate poll by Finance Asia, where Globe
was adjudged 3rd Best Managed Company
and Best in Corporate Governance and one
of the top 15 publicly listed companies in the
Philippines to obtain the highest score from
the Institute of Corporate Directors’ Corporate
Governance Scorecard Project.
We were also featured for our internal audit
practices in the Asian Confederation of Institutes
of Internal Auditors (ACIIA) publication entitled
“Governance, Risk Management and Control:
Internal Audit Leading Practices, Case Studies
in Asia”- the first book published by ACIIA
(a confederation of 14 IIA affiliates in the Asia
Pacific region). Aligned with the resolve of the
Company to uphold the principles of good
governance, Globe Internal Audit shares its
practices on corporate governance and internal
auditing.
The Employees Confederation of the
Philippines also awarded Globe with citations
in the KAPATID AWARDS for Outstanding
Achievement in strategic visioning and
partnering for business and job survival as
well as best practices in the field of social
accountability.
Globe BridgeCom continue to be recognized
by our stakeholders, locally and abroad. Globe
ranked no. 9 in the Philippines and no. 97
in the Asia Pacific in the Asian Sustainability
Rating conducted by CSR Asia.
• Gold Award for Globe Bridging Communities
for Best Community Projects in the Global
CSR Awards
• Bronze Award for Globe Bridging
Communities for Best Workplace Practices in
the Global CSR Awards
• Management Association of the Philippines’
CSR Leadership Challenge Award for
Enterprise Development
• Public Relations Society of the Philippines’
Anvil Award of Excellence each for
Globe Bridging Communities and Globe
BridgeCom’s Disaster Response
• Anvil Award of Merit each for Internet
In Schools Program and a Plaque of
Recognition for Globe BridgeCom Employee
Volunteerism
• International Association of Business
Communicators’ Philippine Quill of Excellence
each for Globe BridgeCom’s Internet in
Schools Program, Sagot Ka Ni Kap! and Globe
BridgeCom Enterprise Development
• Philippine Quill of Merit each for Globe
Bridging Communities, Globe BridgeCom
Disaster Response,“From Philanthropy to
Sustainability: Globe’s CSR Journey”, Globe
BridgeCom Employee Volunteerism and
Globe BridgeCom Entrepreneurship Fairs
• Globe Internet in Schools Program was
Category Finalist in the American Chamber
Foundation, Inc.’s 2nd CSR Excellence
Awards
All these inspire us to outdo ourselves, and we
will continue to do so keeping in mind that
our responsibility is, first and foremost, to our
customers.
GRI INDEX
Profile
Disclosure
Globe
Reporting
Description
Reference
Comments
1. Strategy and Analysis
1.1
Statement from the most senior decision-maker of the
organization.
Message from Globe
Leaders
1.2
Description of key impacts, risks, and opportunities.
About Globe;
Living out our
Sustainability
Agenda; Our
Commitment to
Ethical Leadership
2.1
Name of the organization.
About Globe
2.2
Primary brands, products, and/or services.
About Globe
2.3
Operational structure of the organization, including main
divisions, operating companies, subsidiaries, and joint
ventures.
About Globe
2.4
Location of organization's headquarters.
About Globe
2.5
Number of countries where the organization operates, and
names of countries with either major operations or that are
specifically relevant to the sustainability issues covered in
the report.
About Globe
2.6
Nature of ownership and legal form.
About Globe
2.7
Markets served (including geographic breakdown, sectors
served, and types of customers/beneficiaries).
About Globe
2.8
Scale of the reporting organization.
About Globe
2.9
Significant changes during the reporting period regarding
size, structure, or ownership.
2.10
Awards received in the reporting period.
2. Organizational Profile
There were no
significant changes
during the reporting
period regarding size,
structure or ownership
Recognition from
our Stakeholders
3. Report Parameters
3.1
Reporting period (e.g., fiscal/calendar year) for information
provided.
About this Report
Full year 2009
including some 2010
highlights
3.2
Date of most recent previous report (if any).
About this Report
This is our second
sustainability report.
3.3
Reporting cycle (annual, biennial, etc.)
About this Report
We report on an annual
basis
3.4
Contact point for questions regarding the report or its
contents.
Back Cover
3.5
Process for defining report content.
About this Report
3.6
Boundary of the report (e.g., countries, divisions,
subsidiaries, leased facilities, joint ventures, suppliers).
About this Report
3.7
State any specific limitations on the scope or boundary of
the report (see completeness principle for explanation of
scope).
About this Report
3.8
Basis for reporting on joint ventures, subsidiaries, leased
facilities, outsourced operations, and other entities that can
significantly affect comparability from period to period and/
or between organizations.
This is not applicable
as this report focuses
mainly on the
Philippine operations.
Profile
Disclosure
3.9
3.10
3.11
Globe
Reporting
Description
Reference
Comments
Profile
Disclosure
Data measurement techniques and the bases of
calculations, including assumptions and techniques
underlying estimations applied to the compilation of the
Indicators and other information in the report. Explain any
decisions not to apply, or to substantially diverge from, the
GRI Indicator Protocols.
The techniques in
calculations are
reflected where
applicable.
Explanation of the effect of any re-statements of
information provided in earlier reports, and the reasons
for such re-statement (e.g.,mergers/acquisitions, change
of base years/periods, nature of business, measurement
methods).
Restatements were
made in accordance
to the GRI Indicators
applied.
Significant changes from previous reporting periods in the
scope, boundary, or measurement methods applied in the
report.
About this Report
3.12
Table identifying the location of the Standard Disclosures in
the report.
GRI Index
3.13
Policy and current practice with regard to seeking external
assurance for the report.
About this Report
There were no
significant changes in
terms of materiality
and scope. We added
indicators and met
the requirements for a
B-level reporting.
4. Governance, Commitments, and Engagement
4.1
4.2
Description
Reference
Comments
4.11
Explanation of whether and how the precautionary
approach or principle is addressed by the organization.
Our Commitment
to Ethical
Leadership
Also appears in
our Annual Report
4.12
Externally developed economic, environmental, and social
charters, principles, or other initiatives to which the
organization subscribes
or endorses.
Contributing to
the Nation’s
Growth, Bridging
Communities,
Building
Communities
4.13
Memberships in associations (such as industry associations)
and/or national/international advocacy organizations in
which the organization: * Has positions in governance
bodies; * Participates in projects or committees; * Provides
substantive funding beyond routine membership dues; or *
Views membership as strategic.
Contributing to
the Nation’s Growth
4.14
List of stakeholder groups engaged by the organization.
Shared
Responsibility
on Sustainability
4.15
Basis for identification and selection of stakeholders with
whom
to engage.
Shared
Responsibility
on Sustainability
4.16
Approaches to stakeholder engagement, including
Shared
frequency of engagement by type and by stakeholder group. Responsibility
on Sustainability
Key topics and concerns that have been raised through
stakeholder engagement, and how the organization has
responded to those key topics and concerns, including
through its reporting.
Shared
Responsibility
on Sustainability
Description
reference
Governance structure of the organization, including
committees under the highest governance body responsible
for specific tasks, such as setting strategy or organizational
oversight.
Our Commitment
to Ethical
Leadership
Also appears in
our Annual Report
4.17
Indicate whether the Chair of the highest governance body
is also an executive officer.
Our Commitment
to Ethical
Leadership
Also appears in
our Annual Report
G3 DMA
Globe
Reporting
4.3
For organizations that have a unitary board structure, state
the number of members of the highest governance body
that are independent and/or non-executive members.
Our Commitment
to Ethical
Leadership
Also appears in
our Annual Report
DMA EC
Disclosure on Management Approach EC
Living Out the
Sustainability
Agenda
4.4
Mechanisms for shareholders and employees to provide
recommendations or direction to the highest governance
body.
Our Commitment
to Ethical
Leadership
Also appears in
our Annual Report
DMA EN
Disclosure on Management Approach EN
Living Out the
Sustainability
Agenda
4.5
Linkage between compensation for members of the
highest governance body, senior managers, and executives
(including departure arrangements), and the organization's
performance (including social and environmental
performance).
Our Commitment
to Ethical
Leadership,
Developing Our
People, Enriching
Lives
Also appears in
our Annual Report
DMA LA
Disclosure on Management Approach LA
Living Out the
Sustainability
Agenda
DMA HR
Disclosure on Management Approach HR
4.6
Processes in place for the highest governance body to
ensure conflicts of interest are avoided.
Our Commitment
to Ethical
Leadership
Also appears in
our Annual Report
Living Out the
Sustainability
Agenda
DMA SO
Disclosure on Management Approach SO
4.7
Process for determining the qualifications and expertise of
the members of the highest governance body for guiding
the organization's strategy on economic, environmental,
and social topics.
Our Commitment
to Ethical
Leadership
Living Out the
Sustainability
Agenda
DMA PR
Disclosure on Management Approach PR
Living Out the
Sustainability
Agenda
4.8
Internally developed statements of mission or values,
codes of conduct, and principles relevant to economic,
environmental, and social performance and the status of
their implementation.
About Globe, Living
Out
the Sustainability
Agenda
EC3
Coverage of the organization's defined benefit plan
obligations.
Developing Our
People, Enriching
Lives
Description
reference
4.9
Our Commitment
Procedures of the highest governance body for overseeing
to Ethical
the organization's identification and management of
Leadership
economic, environmental, and social performance,
including relevant risks and opportunities, and adherence or
compliance with internationally agreed standards, codes of
conduct, and principles.
4.10
Processes for evaluating the highest governance body's
own performance, particularly with respect to economic,
environmental, and social performance.
Our Commitment
to Ethical
Leadership
comments
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
Performance
Indicator
Globe
Reporting
Market presence
EC5
Also appears in
our Annual Report
Range of ratios of standard entry level wage compared to
local minimum wage at significant locations of operation.
Developing Our
People, Enriching
Lives
Indirect economic impacts
EC8
Development and impact of infrastructure investments
and services provided primarily for public benefit through
commercial, in-kind, or pro bono engagement.
Contributing to
the Nation's Growth
comments
Performance
Indicator
Globe
Reporting
Description
reference
comments
Performance
Indicator
Environmental
MATERIALS
Materials used by weight or volume.
This is immaterial as
we do not manufacture
products.
EN2
Percentage of materials used that are recycled input
materials.
This is immaterial as
we do not manufacture
products.
Energy
EN3
Direct energy consumption by primary energy source.
Sustaining the
Environment
EN4
Indirect energy consumption by primary source.
Sustaining the
Environment
EN6
Initiatives to provide energy-efficient or renewable energy
based products and services, and reductions in energy
requirements as a result of these initiatives.
Sustaining the
Environment
reference
LA10
Average hours of training per year per employee by
employee category.
Developing our
People, Enriching
Lives
LA12
Percentage of employees receiving regular performance and
career development reviews.
Developing our
People, Enriching
Lives
Diversity and equal opportunity
LA13
Composition of governance bodies and breakdown of
employees per category according to gender, age group,
minority group membership, and other indicators of
diversity.
Developing our
People, Enriching
Lives
LA14
Ratio of basic salary of men to women by employee
category.
Developing our
People, Enriching
Lives
Social: Human Rights
Sustaining the
Environment
HR4
Total number of incidents of discrimination and actions
taken.
We have not been
subjected to any legal
action for incidents of
discrimination.
BIODIVERSITY
EN12
EN14
Description of significant impacts of activities, products,
and services on biodiversity in protected areas and areas of
high biodiversity value outside protected areas.
Sustaining the
Environment
Strategies, current actions, and future plans for managing
impacts on biodiversity.
Sustaining the
Environment
Emissions, effluents and waste
Child labor
HR6
Total direct and indirect greenhouse gas emissions by
weight.
Sustaining the
Environment
EN22
Total weight of waste by type and disposal method.
Sustaining the
Environment
Social: Labor Practices and Decent Work Social: Labor Practices and Decent Work
LA2
LA3
Developing our
People, Enriching
Lives
Total number and rate of employee turnover by age group,
gender, and region.
Developing our
People, Enriching
Lives
Benefits provided to full-time employees that are not
provided to temporary or part-time employees, by major
operations.
Developing our
People, Enriching
Lives
Developing our
People, Enriching
Lives
Percentage of security personnel trained in the
organization's policies or procedures concerning aspects of
human rights that are relevant to operations.
Developing our
People, Enriching
Lives
Social: Society
Community
SO1
Employment
Total workforce by employment type, employment contract,
and region.
Operations identified as having significant risk for incidents
of child labor, and measures taken to contribute to the
elimination of child labor.
Security practices
HR8
EN16
LA1
Nature, scope, and effectiveness of any programs and
practices that assess and manage the impacts of operations
on communities, including entering, operating, and exiting.
Bridging
Communities,
Building
Communities
PUBLIC POLICY
SO5
Public policy positions and participation in public policy
development and lobbying.
Contributing to the
Nation's Growth
Anti-competitive behavior
SO7
Total number of legal actions for anti-competitive behavior,
anti-trust, and monopoly practices and their outcomes.
PR5
Practices related to customer satisfaction, including results
of surveys measuring customer satisfaction.
We have not been
subjected to any
legal action for anticompetitive conduct
during the reporting
period.
Labor/management relations
LA4
LA5
Percentage of employees covered by collective bargaining
agreements.
Minimum notice period(s) regarding significant operational
changes, including whether it is specified in collective
agreements.
Developing our
People, Enriching
Lives
Developing our
People, Enriching
Lives
Occupational health and safety
LA7
Rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities by
region.
LA8
Education, training, counseling, prevention, and risk-control Developing our
programs in place to assist workforce members, their
People, Enriching
families, or community members regarding serious diseases. Lives
comments
Non-discrimination
WATER
Total water withdrawal by source.
Description
Training and education
EN1
EN8
Globe
Reporting
Developing our
People, Enriching
Lives
Social: Product Responsibility
Living Out the
Sustainability
Agenda
Marketing communications
PR6
Programs for adherence to laws, standards, and voluntary
codes related to marketing communications, including
advertising, promotion,
and sponsorship.
Globe abides to the
standards and Code
of Ethics set by the
Advertising Board of
the Philippines.
We include this GRI Application Level table in our
report to support our self-declaration of this report at
Application Level B.
Report on a minimum
of 10 Performance
Indicators, including
at least one from each
of Economic, Social
and Environmental
The Global Reporting Initiative (GRI) is an organization that focuses on developing a set of sustainability
reporting guidelines that cover an organization’s
social, economic and environmental performance. It
develops and advocates a reporting framework that
will enable businesses to disclose information absent
from conventional financial reports. It is considered
Report on all criteria
listed for Level C plus:
1.2
3.9, 3.13
4.5 - 4.13, 4.16 - 4.17
Management
Approach Disclosures
for each Indicator
Category
Report on a minimum
of 20 Performance
Indicators, at
least one from
each of Economic,
Environment, Human
Rights, Labor,
Society, Product
Responsibility.
B+
A
A+
Same as requirement
for level B
Management
Approach Disclosures
for each Indicator
Category
Report on each
core G3 and Sector
Supplement Indicator
with due regard to the
Materiality Principle
by either: a) reporting
on the Indicator; or b)
explaining the reason
for its omission.
the most comprehensive and credible set
of sustainability performance disclosure guidelines
ever produced, to which thousands of sustainability
reports have been checked against.
Report Externally Assured
Not Required
B
Report on:
1.1
2.1 - 2.10
3.1 - 3.8, 3.10 - 3.12
4.1 - 4.4, 4.14 - 4.15
C+
G3
Performance
Indicators
& Sector
Supplement
Performance
Indicators
C
OUTPUT
G3
Management
Approach
Disclosures
OUTPUT
Standard Disclosure
G3 Profile
Disclosures
OUTPUT
Report Application Level
Globe Corporate Social Responsibility and Sustainability
Ma. Yolanda Crisanto, Head , Corporate Communications
Jeffrey Tarayao, Head, Corporate Social Responsibility
Abelyn Evangelista, Specialist, Corporate Social Responsibility
Melissa Besa, Head, Safety, Health and Environment Programs
Joseph Ayllon, Head, HR Communications
Edward Joseph Francisco, Senior Specialist, Internal Communications
Design and Layout
Affinity Express Philippines Inc. / Medium3 Inc.
Photography by
Stephen Militante
Fernando Esguerra
Lemer Kim Sy
Globe Click Club
GRI G3 is the third and newest set of standards issued
by the GRI in October 2006.
Globe 2009 Corporate Social Responsibility and Sustainability Report
cover page and inside pages use Beckett Expression recycled paper,
which contains 30% post consumer waste recycled fiber.
Realizing Change
Globe 2009 Corporate Social Responsibility
and Sustainability Report
For further information, please contact:
Jeffrey Tarayao
Head, Corporate Social Responsibility
E-mail: [email protected]
Telephone number: (632) 7302624 • Fax: (632) 7393075
Or write to
Globe Bridging Communities
5F Globe Telecom Plaza I
Pioneer corner Madison Streets
Mandaluyong City, 1552 Philippines
E-mail: [email protected]
www.globe.com.ph

sHAREd REspoNsIbILItY oN sustAINAbILItY

Transcription

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