Oracle Corporation

<Insert Picture Here>
2008 DOAG Konferenz + Ausstellung
Juergen Rottler
EVP Oracle Global Customer Services
Oracle Corporation
Danke!
© 2008 Oracle Corporation
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Oracle Corporation
Scale
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$22.4B in revenue for FY08
#1 in 40 product or market categories
320,000 customers in 145 countries
20,000 partners
$34B on 50 acquisitions, since 2005
85,000 employees (1 in 3 joined from acquisition)
5 million developers in Oracle online communities
Innovation and Investment
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Over 3,000 products, with over 2,000 patents
$3B Research and Development this year
20,000 developers, running over 300,000 test scripts nightly
6,500 customer-driven enhancements yearly
1 million students supported
7,500 customer support specialists, speaking 27 languages
20,000 implementation consultants
© 2008 Oracle Corporation
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Oracle’s Strategy
Complete
Open
Integrated
Comprehensive
Industry Portfolio
Standards-Based
Architecture
Designed to
Work Together
© 2008 Oracle Corporation
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Middleware
Database
• OLTP Database
• Application Server
• Data Warehousing
• Analytics
• Data Security
• High Availability
• Information Lifecycle Mgmt
• In-Memory Caching
• Embedded Databases
• Spatial Databases
• Enterprise Search
• Database Development Tools
• Management Tools
• Database Machine
• Exadata Storage
• Application Grid
• SOA / Application Integration
• Business Process Management
• Business Intelligence
• Content Management
• Identity Management
• Data Integration
• Enterprise Portals
• Collaboration
• Java Development Tools
• Management Tools
• Hyperion Performance Mgmt
Applications
• E-Business Suite
• PeopleSoft
• Siebel
• JD Edwards
• Primavera Project Mgmt
• G-Log Transportation Mgmt
• Agile PLM
• Governance, Risk, Compliance
• Oracle Retail
• Oracle Banking
• Oracle Communications
• Oracle Utilities/
• Oracle Insurance
• Oracle Public Sector/Taxation
• Oracle Health Sciences
Infrastructure
• Linux Operating System
© 2008 Oracle Corporation
• Clusterware
• Storage Mgmt
• Server Virtualization
• Management Tools
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Expansion through Acquisitions
APPLICATIONS
TECHNOLOGY
Enterprise
Deals
Enterprise
Deals
Manufacturing
Industries
Performance
Management
Retail
Industry
Identity
Management
Comms
Industry
Content
Management
Banking
Industry
Middleware
Management
Utilities
Industry
Database
Insurance
Industry
Systems
Management
Others
(Pending)
© 2008 Oracle Corporation
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© 2008 Oracle Corporation
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Applications Unlimited
Innovations in 2008
E-Business Suite 12
Agile 9.2
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18 New Products
2443 Enhancements
3 new Products
431 Enhancements
PeopleSoft 9.0
G-Log 5.5
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2 New Products
1478 Enhancements
2 New Products
40 Enhancements
Siebel 8.0
Demantra 7.2
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10 New Products
366 Enhancements
3 New Products
102 Enhancements
JDE EnterpriseOne 8.12
JDE World A9.1
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5 New Products
291 Enhancements
4 New Products
1297 Enhancements
CRM On Demand 15
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© 2008 Oracle Corporation
5 New Products
183 Enhancements
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Industry Applications
© 2008 Oracle Corporation
Aero &
Defense
Automotive
Chemicals
Consumer
Products
High Tech
11 of Top 11
Over 300 OEMs
& Suppliers
5 of Top 10
Global
65 of Top 100
25 of Top 25
Electronic OEMs
Industrial
Mfg
Travel &
Transport
Natural
Resources
Oil & Gas
Utilities
9 of Top 10
Global
3 of Top 5
Airlines in
Fortune 500
16 of 21
Fortune 500
6 of Top 7
13 of Top
20 Fortune 500
Communications
Banking
Retail
Health
Sciences
Insurance
20 of Top 20
Global
20 of Top 20
Global
20 of Top 20
Global
20 of Top 20
Pharmas
20 of Top 20
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Oracle
Oracle Retail Footprint - 2004
Analytics Customer
CRM & Marketing Loyalty
Demand &
Enterprise
Web Store
Marketing
ISV Partners
Call Center
Sales
Field Service
Order Mgmt
Pricing
CTO
Business Operations
Supply Chain
Planning
Replenishment
Optimization
Supply Chain
Execution
Merchandise Planning
& Optimization
Merchandise
Financial Planning
PIM
Merchandise
Operations
Store
Operations
Trade Management
Assortment Planning
Advance Inventory
Planning
Sourcing
Supply Network
Optimization
Warehouse
Management
Value Chain
Collaboration
Transportation
Management
Value Chain
Allocation
Home Delivery
Item Planning /
Space Optimization
Category Mgmt
Store Inventory Mgmt
Invoice Match
Returns Management
Merchandise
Management
Workforce Scheduling
Price Optimization
Promotion Planning
& Optimization
Demand Forecasting
Point-of-Sale
Learning Mgmt
Price Management
Store Helpdesk
Sales Audit
Workforce Comms
Corporate Administration
EPM
Financials
Human Resources
Real Estate
Indirect Procurement
Projects
Compensation
Helpdesk
HR
IT
Infrastructure
Integration and Collaboration
Enterprise Infrastructure
© 2008 Oracle Corporation
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Oracle Retail Footprint - Today
Analytics Customer
CRM & Marketing Loyalty
Demand &
Enterprise
Web Store
Marketing
Call Center
Sales
Field Service
Order Mgmt
Pricing
CTO
Business Operations
Supply Chain
Planning
Replenishment
Optimization
Supply Chain
Execution
Merchandise Planning
& Optimization
Merchandise
Financial Planning
PIM
Merchandise
Operations
Store
Operations
Trade Management
Assortment Planning
Advance Inventory
Planning
Sourcing
Supply Network
Optimization
Warehouse
Management
Value Chain
Collaboration
Transportation
Management
Value Chain
Allocation
Home Delivery
Item
Item Planning
Planning //
Space
Space Optimization
Optimization
Category Mgmt
Store Inventory Mgmt
Invoice Match
Returns Management
Merchandise
Management
Workforce Scheduling
Price Optimization
Promotion Planning
& Optimization
Demand Forecasting
Point-of-Sale
Price Management
Learning Mgmt
Store Helpdesk
Sales Audit
Workforce Comms
Corporate Administration
EPM
Financials
Human Resources
Real Estate
Indirect Procurement
Projects
Compensation
Helpdesk
HR
IT
Infrastructure
Integration and Collaboration
Enterprise Infrastructure
© 2008 Oracle Corporation
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Oracle Fusion Middleware Products
© 2008 Oracle Corporation
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Application Integration Architecture
Oracle
E-Business Suite
• Integrate Oracle and
non-Oracle Applications
SAP
FlexCube
G-Log
JD Edwards
• Easy to Change and
Extend
Demantra
• Upgradeable
PeopleSoft
Pre-Built
Standard
Integrations
SPL
Siebel
Portal
Legacy
Applications Retek
© 2008 Oracle Corporation
Agile
3rd Party
Applications
• Built on Standard
Middleware
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Oracle Content Management
Automating the Lifecycle for Unstructured Data
Version
Capture
Index
Cleanse
Create
Policies
Filter
Publish
Retain
Archive
© 2008 Oracle Corporation
Search
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Oracle Database Products
High
High
Availability
Availability
Management
Management
&
&
Change
Change
Grid
Grid
&
&
OLTP
OLTP
VLDB
VLDB
&
&
ILM
ILM
Security
Security
Business
Business
Intelligence
Intelligence
&
&
Data
Data
Warehousing
Warehousing
© 2008 Oracle Corporation
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Exadata Storage Server & Oracle Database
Machine
• Two new products from Oracle
• HP Oracle Exadata Storage Server
• HP Oracle Database Machine
• Extreme Performance
• At least 10x faster than current data warehouses
• Unlimited Scalability
• Linear scale-out storage, data bandwidth and processing
• Enterprise Ready
• Hardware from HP and software from Oracle
• All software pre-installed and configured ready to run
© 2008 Oracle Corporation
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Oracle Beehive
Software for
Enterprise Collaboration
Integrated. Secure.
© 2008 Oracle Corporation
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Oracle Infrastructure Products
ENTERPRISE MANAGER
© 2008 Oracle Corporation
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Backed by Oracle Services & Lifetime
Support
• Oracle Consulting
• Oracle Support
• Oracle Advanced
Customer Services
Oracle Services
&
• Oracle On Demand
• Oracle University
Lifetime Support
• Complete
• Open
• Integrated
© 2008 Oracle Corporation
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Oracle Services
Our Mission: Customer Success
• $14.9 billion revenue (FY08)
• 27,000 service professionals
• World’s largest software
Customer Services organization
• Amongst the industry leaders in
• Customer satisfaction
• Customer retention
• Financial performance
• Innovation
• Won more awards since 2002 than
any other technology company
© 2008 Oracle Corporation
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Our Mission
Customer Success
Lower Cost of
Ownership
™ Eliminate complexity via
horizontal and vertical
integration
™ Provide clear accountability
and governance
© 2008 Oracle Corporation
™ Drive better business results
through better software
utilization
™ Reduce IT project failure rate
™ Drive down labor costs
through better systems
management and
maintenance across the
entire IT solution lifecycle
™ Reduce IT asset cost through
better utilization
Higher Business
Value
Lower Business
Risk
™ Eliminate business disruption
and single points of failure
™ Improve change management
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™ Enhance security
™ Leverage industry and Oracle
best practices to optimize
results
™ Offer extensive technical and
end-user training
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™ Accelerate new product and
technology adoption
™ Drive competitiveness
through better productivity
™ Improve ease of doing
business with relationship
focus and sound processes
™ Enhance speed and agility
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Solution Lifecycle Framework
Accelerate Business
Transformation with
Measurable Results
Establish the Business Case
and Roadmap for Technology
Investment
PL
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SF
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Business Insight
PT
IM
IZ
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Continuously Unlock More
Value from Technology
Investments
© 2008 Oracle Corporation
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EA
SU
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Business Impact
Align and Measure
Business and IT
Initiatives Against
Planned Objectives
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Collaborative
Collaborative
Self-Healing
Self-Healing
Preventive
Preventive
Personalized
Personalized
Proactive
Proactive
Automated
Automated
Reactive
Reactive
Customer Experience
How We Deliver Customer Success
Service Capabilities
© 2008 Oracle Corporation
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Personalized Knowledge Services
Guided
Problem Flow
Customer Value
Opportunities
Personalized
Services
Personalization
Components
Guided
Resolution
Problem
Personalization
Problem and Content
Infrastructure
Problem
Prevention
Guided
Search
Configuration
Personalization
Knowledge Base
Resolution Knowledge
© 2008 Oracle Corporation
Need to
Know
Need To
Do
User
Personalization
Structured
Problem Catalog
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My Oracle Support
Webstar Service Excellence Award
2003 through 2007
Next Generation Support
• Embedded Configuration Management
• Extensive Knowledge Base &
Communities
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• Personalized & Proactive Service
Outcome: Customer Success
• 25% problems avoided
• 40% faster problem resolution
SSPA
Best Embedded Product Support
2008
© 2008 Oracle Corporation
• 30% faster service request creation
• 97% of problems resolved quicker
with targeted knowledge
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Oracle Community
10+ Million strong and growing
Oracle
Oracle Community
Community ––
Expansive
Expansive
Membership
Membership
More
More Channels
Channels == More
More
Knowledge
Knowledge
Complementary
Trusted Community
Communities
My Oracle Support
Community
Oracle Technology
Network (OTN) /
OSpace
Oracle
User Groups
Customer &
Partners
Oracle Mix
Oracle Wiki
Customer
Customer and
and Partner
Partner
Driven
Driven –– Participate
Participate in
in the
the
Community
Community Evolution
Evolution
© 2008 Oracle Corporation
OraclePartner
Network
Oracle
Oracle Customers
Customers and
and
Partners
Partners are
are
encouraged
encouraged to
to be
be
members
members of
of multiple
multiple
Oracle
Oracle Communities
Communities
Oracle Blogs
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Customer Needs Across the
Ownership Lifecycle
• How to increase value from current deployments?
• Help with IT planning, forward looking advice?
• How to address poor adoption of technology or
stalled deployments?
• What are leading practices?
• What are industry/market factors and
implications for my architecture?
© 2008 Oracle Corporation
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Comprehensive Oracle Best Practices
STRATEGY
STRATEGY
GOVERNANCE
GOVERNANCE
PEOPLE
PEOPLE
PROCESS
PROCESS
TECHNOLOGY
TECHNOLOGY
© 2008 Oracle Corporation
™ Vision
™ Goals & Objectives
™ Organizational Alignment
™ Value & Metrics
™ Customer Experience
™ Structure
™ Principles
™ Executive Sponsorship
™ Business Assurance
™ Project Management
™ Relationship Management
™ Management Support
™ Training
™ Communication
™ User Value
™ Support & User Feedback
™ Business Alignment
™ Measurement
™ Continuous Improvement
™ Data Quality
™ Documentation
™ Service Management
™
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™
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™
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IT Roadmap
Development
Infrastructure
Security
Functionality & Usability
Data & System Integration
Testing
Performance & Scalability
Operations
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Advanced Customer Services
Dedicated to the continual operational improvement of Oracle
solutions and to maximizing the value of Oracle investments
• Solution Lifecycle management services
• Database and Application Management Services
• Industry specific Solution Support Centers
• Remote and On-Site Expert Services
© 2008 Oracle Corporation
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Oracle On Demand
Subscription and managed applications that help customers
accelerate business results, reduce risk, and lower costs
• Over 4.5 million users
• 89% of customers on most current releases
• World’s largest Linux application grid
• Oracle Solution Showcase
© 2008 Oracle Corporation
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Oracle On Demand Portfolio
On
Demand
Offerings
Extended
Services
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E-Business Suite
PeopleSoft Enterprise
JD Edwards
Siebel CRM
Technology
Middleware
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Beehive
Business Intelligence
Hyperion
ProfitLogic
G-Log / OTM
Demantra
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Migration assistance
Implementation support
Upgrades
CEMLI management
Disaster recovery
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Functional service desk
Testing
Transition advisory
Governance
Security
© 2008 Oracle Corporation
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One Mission: Customer Success
Complete
Open
Integrated
Comprehensive
Industry Portfolio
Standards-Based
Architecture
Designed to
Work Together
Lower Cost – Lower Risk – Higher Business Value
© 2008 Oracle Corporation
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© 2008 Oracle Corporation
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