Columbus Care

Columbus Care
The No-hassle GuaraNTee
Columbus
Care & Care Gold
The No-hassle Guarantee
The No-hassle
Guarantee
Imagine that you have to send your Pos terminal for repairs and
you know in advance that you won’t have to pay to do so, regardless of the defect*. even parts subject to wear and tear and
parts which are not covered by other manufacturers, such as the
power supply unit, are covered by orderman’s warranty. Think
that’s not possible? Well, think again. It is now available.
With the two warranty offerings of Columbus Care and
Columbus Care Gold, you enjoy a no-hassle warranty.
Guaranteed. No if’s or but’s.
The orderman Columbus Care
Program includes the most extensive
warranty and service package
in the industry.
The purchase price of the Pos terminal automatically includes
the Columbus Care2 warranty. This comprehensive 2-year warranty is based on a unique repair – refurbish – return concept. If
the unit is dropped, we not only replace the defective parts but
give the entire terminal a general technical and visual overhaul.
The warranty can be extended to up to six years upon request.
enjoy even greater peace of mind
with the Columbus Care Gold offering
Columbus Care
Columbus Care
Gold
This package includes fast and easy advance exchange
service. The Pos terminal is not only repaired but the restaurant
operator is immediately provided with an identical Columbus
refurbished model to continue working without interruption.
There is no faster, more convenient service!
* misuse and vandalism are not covered
Care
+ comprehensive coverage, even parts
subject to wear and tear*
+ warranty for 2 years is included automatically
in the purchase price of the Pos terminal
+ top quality repair service
+ service that matches the standards of a new Pos
+ long-term failsafe security
+ standardized solutions also for large
customers and chains
+ extension option up to 6 years
+ advance replacement service
+ no waiting for the repaired unit
+ minimal downtime affecting your restaurant
+ comprehensive coverage, even parts
subject to wear and tear*
+ only a single service visit
+ minimal logistics expense
+ improve efficiency
+ individual term from 2 to 6 years
Care Gold
+ top quality repair service
+ highly reliable
+ low return rates
+ service that matches the
standards of a new Pos
Columbus
Care
+ no interruption of operation
+ no repair times
+ fixed, calculable costs for dealers
and restaurant operators
+ only a single service visit
Care 2
2
Care 2 Gold
included in purchase price
years of
repair – refurbish –
return
Care 3
3
The purchase price of the Pos terminal
automatically includes the Columbus Care2
warranty offering. The upgrades from
Care3 to Care6 can also be purchased for
an additional charge.
repair – refurbish –
return
Care 4
4
years of
repair – refurbish –
return
Care 5
5
INdIvIdual Term ...
years of
years of
repair – refurbish –
return
Care 6
6
years of
repair – refurbish –
return
2
years of
advance
exchange
Care 3 Gold
3
Columbus
Care Gold
for an additional charge
years of
advance
exchange
Care 4 Gold
4
years of
advance
exchange
Care 5 Gold
5
years of
advance
exchange
Care 6 Gold
6
years of
advance
exchange
... TaIlored To your Needs!
What exactly happens during
the Repair – Refurbish – Return process?
1. The unit is repaired and the defective part is replaced.
2. The Pos terminal is updated to meet the latest technical requirements; its functionality is tested, and it is cleaned professionally.
3. damaged housing components, as well as parts subject to wear
and tear that are still functional but have exceeded half of their
service life, are replaced at no charge.
This repair – refurbish – return service is unique in the industry
and offers a range of benefits, for both retailers and restaurant
operators. The quality of repairs is at the highest level. This
ensures a high level of reliability for the repaired unit and provides low return rates. another very important benefit is always
keeping your Pos terminal looking new. used, damaged or
scratched housing components are replaced automatically.
The repaired Pos terminal looks like new and its technology
has been updated with the latest engineering changes.
The services in detail
In the event of a terminal failure, the restaurant operator will immediately get a replacement unit from their retailer. The replacement unit
will match the defective unit exactly in its configuration. This means
you can continue working without interruption. at the same time,
orderman sends the retailer a replacement unit that can be held in
reserve for the next service incident.
What happens during the Advance Exchange process?
The advance exchange service enables orderman retailers to
meet and surpass the demands of their customers. highlights
include quick response times, only a single service visit, and
minimal costs and resource expenses.
For more details, contact your Orderman retailer or Orderman Area Manager.
CoNTaCT
more information at www.orderman.com
Austria: orderman Gmbh, Bachstraße 59, 5023 salzburg, austria.
Tel.: +43/(0)662/65 05 61-0, Fax: +43/(0)662/65 05 61-20,
[email protected]
500-914
Spain: orderman Iberica, s.l.
Tel.: +34/(0)91/51 04 240
[email protected]
Italy: orderman Italia srl
Tel.: +39/0471/30 11 97, Fax: +39/0471/98 11 95
[email protected], www.orderman.it