Quick Reference Guide - Sabre Red App Centre

USER
MANUAL
Sabre App Version 02.16 EN
Index
Page
What is Voyenbus?
...................................................
3
How to use the Voyenbus App?
...................................................
3
Accessing the system
...................................................
Issuing Bus tickets
...................................................
3
4
Search/Service selection
...................................................
4
Seat selection
...................................................
6
Passenger’s info
...................................................
7
Payment methods
...................................................
8
Ticket(s) issued successfully
...................................................
9
Unsuccessful transaction
...................................................
12
Selling City Sightseeing tickets
...................................................
13
What is City Sightseeing?
...................................................
13
Service selection
...................................................
13
...................................................
16
...................................................
17
...................................................
18
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18
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19
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20
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23
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24
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25
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26
Agencies in Argentina
...................................................
26
Sales Methods
...................................................
26
Booking Fee
...................................................
26
Settlement of Sales
...................................................
28
Agencies not based in Argentina
...................................................
29
Breakdown of the amount charged
...................................................
29
Settlement of Sales
...................................................
29
...................................................
30
Argo IT - TMS
...................................................
30
Web Agent
...................................................
30
Contact Us
...................................................
31
Back Office - Voyenbus
Check tickets issued and sales
Cancellations and refunds
Cancellations
Refunds
Refunds Terms and Conditions
Cost Center
FAQs
Administration
Additional Sales Channels
What is Voyenbus?
Voyenbus is a GBD (Global Bus Distributor) that has developed an App which allows
Sabre-connected travel agencies to issue ground transport tickets.
Offering an integral solution to efficient bus ticking by collaborating with bus companies
from around the world, facilitating seamless access to their services.
Free to download for all Sabre users from the Sabre Red App Centre.
How to use the Voyenbus App
To access the application the PNR must be open, fill out the passenger(s) name(s) and then
login into the Voyenbus App, as indicated below:
To open, double click on
this icon.
Page 3
3
Issuing Bus Tickets
To issue tickets, please follow the next 5 steps:
Search/Service selection
Choose departure and arrival city. Select journey type: one way or round trip. Select the
date(s). A list of companies offering that service will be displayed. Time, duration, category,
availability and fares are also shown. You must select the company according to the
requested category.
Select departure and/or arrival
city and date(s) to display
available services.
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El sistema puede filtrar las
paradas habilitando el filtro
por
país.
Tick
box to filter by country.
Una vez que el filtro esté
If country
filter
is enabled,
activo,
podrán
seleccionar
un
selecting
flagenwill
país
al haceraclic
la only search
within that
country.
bandera
correspondiente.
Leaving from/Traveling to
The screen will show Leaving
from/Traveling to and dates
selected.
Availability display
Shows available services in
detail.
Page 5
To book a ticket, select the desired service. For return tickets, first select departure, then
arrival and the system will automatically take you to the next step.
Different transport companies can be selected for the outward and inward journey on any
return ticket. Keep in mind that if it is a credit card payment, financing terms and card used
must be the same for the outward and inward journey.
Terms and Conditions:
The transport company’s terms and conditions will be displayed on the printed ticket. To
find out about cancellation or refund charges, please go to Voyenbus’ User Manual
“Cancellations and Refunds”.
Seat Selection
Select the desired seat(s) depending on if you are booking a “one way” or “return trip” or
more than one ticket.
Selected service information
Throughout the booking, the App will
show the details of the trip selected in
step 1.
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Selected seats.
Selected seats will be shown in orange; sold or unavailable seats are shown in grey.
Passenger’s Info
Fill out ID type (Passport, DNI, C.I., etc.) and number, first/last name, nationality and
passengers e-mail to send an electronic ticket.
For returning clients, type in the ID number and click on
the magnifying glass to upload the passenger’s data.
Cost Centre for corporate accounts
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Method of Payment
In this step you must select the payment method; cash* or credit card.
Select where the card was issued, either in Argentina or, any other country.
*Your agency may not be authorized for the “cash” option. If you wish to use this option,
please contact [email protected] for more info or check the FAQ section.
Here you can add a booking fee, which will be added to the ticket’s price.
Credit Card Payment
This amount includes the booking fee and any credit
card charges.
Please complete all relevant fields with the
cardholder’s info.
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Cash Payment
Make sure that your agency has sufficient credit to issue tickets, otherwise contact your
account manager or [email protected] to set up/top up your current account.
Available credit. Please ensure it is sufficient to
complete the booking.
Ticket(s) issued successfully
If the transaction was successful, the following message will be prompted:
Page 9
Confirmation of tickets issued
successfully.
The tickets or vouchers have been
emailed to the passengers, credit
cardholder and agency. Use these
to view/print if required.
Please go back to Sabre’s blue screen and type *A to display the PNR.
The OTH segment and accounting line should be shown on the PNR.
OTH segment containing the
booking details
Accounting line includes,
commission, net fare and taxes.
The segment is automatically shown on TRIPCASE, and the accounting line is picked up by
the administrative system. When closing down the PNR it may be necessary to type the
command DIM to send the segment’s info to the administrative system.
The following message will be prompted if the ticket has been issued but the PNR has not
been created
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In this case, go back to the PNR and enter the necessary fields, then go to Voyenbus’ screen
and click on:
E-Ticket
IMPORTANT: The passenger names entered during the booking, must coincide with the
ones entered on the PNR, otherwise the accounting line will load the first data that it finds.
Sistemas Veb
AUTOTRANSPORTES ANDESMAR S.A.
Tramat S. A. y Otros UTE - Administracion: R Peña 2831Godoy Cruz Mendoza CP 5501 Dom. Fiscal: R Peña 2831 Godoy Cruz Mendoza CP 5501 - CUIT: 30-71105773-7 - II.BB: CM 913-398487-6 - Fecha Inicio Actividades:
1/10/08 Vende por cuenta y en nombre de: ANDESMAR S.A. - Administracion: Rodriguez Peña 2831 Godoy Cruz CP 5501 - Dom. Fiscal:
Moron 280 Ciudad Mendoza CP 5500 - CUIT: 30-56178540-2 - II.BB: CM 913-500909-4 - Fecha Inicio Actividades: 12/12/74 Permisionario
Responzable: AUTOTRANSPORTES ANDESMAR S.A CUIT: 30-56178540-2
This is the electronic receipt of your ticket,
print it for your trip.
Purchase info:
Payment made by cash. . The date 17/03/2016
ticket price + 1,03 of service charge + 0,00 of additional services)
time 13:22 amount payed 23.63(Composed by the
The prices are shown in $USD Dollar US.
IMPORTANT: This trip is operated by the company, El Rapido Int. S.R.L.
Check with the carriers the location of the
bus stop. Ask for the platform number at the Bus Station or Stop. READ THE BUSINESS CONDITIONS OF YOUR
TICKET
- RETURNS AND EXCHANGES: ITEM 2 or 14
DEPARTURE:
MENDOZA (Mendoza
Departure date:26/03/16
Departure time:10:15
Platform information:
Refer to the box office of the carrier
TICKET No: 91030031
Seat N°: 3
Locator: ilwhhmwp - 9hkn4
Date of sale: 17/03/16
- Argentina)
DESTINATION:
SAN LUIS (San Luis
Fecha Llegada:26/03/2016
Arrival time:14:05
Passenger: Maria Clara Gomez Vergara
ID N°: DNI 29420539
Nationality: Argentina
- Argentina)
Ticket price: 22.60
Additional services: 0.00
Service charge:: 1.03
1 - Your trip starts at the Bus Station or Stop in the city you choose. Ask for the platform number at the Bus
Station or Stop.
2 - You will show the electronic tickets directly to the Guard (driver)in the Bus that will make
the trip. 3
- PURCHASE SUBJECT TO VER
IFICATION: Every ticket purchased under this type of contract (Ticket
Online) and paid in advance by credit card, debit and / or any other method of electronic payment, is subject
to verification by the company, they may in case of irregularities; reserve
the right to request the ticket holder
clear evidence of payment used for purchase, before the service departure.
TERMS AND CONDITIONS
DEAR PASSENGER: Check whether date, time, price and destination are correct. The ticket must be printed and presented to the driver in order to travel. Tickets
may not be transferred. The ticket is only valid for the date, time and services provided therein. No claims will be accepted at the door of the bus or agencies. # 1 Refunds or Exchanges on Ticket Prices: Tickets purchased via the Internet or through the call centre may be exchanged or returned only by the same means, by the
card HOLDER and paying the penalties or deduction shown below. The ticket must be forwarded to [email protected] for a refund or exchange. /
IMPORTANT: a) Returns will only be accepted up to 1 hour before the departure of the service purchased, without exception. b)The emails sent after 22hs and until
8:00am the next day will only be processed at the later time, keep in mind that if you are due to travel in that gap of time, your ticket will be lost. c) The return or
exchange of tickets involves the following deductions as MTN 1317/53: 30% up to 24 hours before departure / 20% between 24 ho urs and up to 48 hours before
departure. 10% with more than 48 hours prior to departure. # 2 - Baggage: Your ticket entitles you to carry a bag that does not exceed 20 kg as stipulated by
Resolution 47/1995 ST, otherwise see excess baggage charges with the coach driver. # 3 - Credit card international transactions are managed authorized by Global
Collect, a global payment service provider, with the exceptions of the Credit cards or debit cards expedited by financial ins titution in ARGENTINA. These last ones
will be processed and authorized by NPS Argentina S.A. How to use, credit terms, interest payment and other conditions applicable to credit cards, are the s ole
responsibility of its issuer. # 4 - Tickets purchased or returned on Ticket Online have a service charge. # 5 - Each company’s terms and conditions are found in:
(http://www.ticketonline.com.ar/condiciones-comerciales), accepted by the client at the time of purchase. # 6 - Voyenbus SA is doing business as Ticket Online (Cuit:
30-70963508-1, Docket No. 14548 EVT Disp. 640) and the same cannot be held liable for any expenses or damages caused by accident, force m ajeure or causes
attributable to the carrier. Voyenbus SA is a provider of electronic collection and / or payment services and is only responsible for tickets issued on its sites. # 7 - In
international services, the passenger must meet all government requirements requested to travel and enter or exit a country. Voyenbus SA is not responsible for the
expenses and inconvenience caused by the failure by the passenger of such requirements. CUSTOMER SERVICE: Argentina 011- 63853031 / Argentina 02614299501 / EEUU 00 1-305-677-0535 / Brasil 00 55 1141303026. Times: Monday to Friday from 8 to 22hs and Saturday from 9 to 21hs Sundays and bank holidays from
11 to 19hs (GMT-3)
Human trafficking is slavery. If you know something, report it 0800
weather forecast for: SAN LUIS (San
Luis - Argentina)
8< ------- 8< --------8< --------Exclusive use for the service driver
- 555 - 5065.
Mar 26, 2016
Min 14ºC Max 25ºC
8< ---------
ORIGEN
MENDOZA (Mendoza - Argentina)
Fecha partida: 26/03/16
Hora embarque: 10:15
Tarifa cobrada: 23.63
8< ---------
Mar 27, 2016
Min 13ºC Max 26ºC
8< ---------
Mar 28, 2016
Min 14ºC Max 26ºC
Mar 29, 2016
Min 14ºC Max 26ºC
8< -------- 8< -------- 8< ------- 8< -------- 8< ------Company:
AUTOTRANSPORTES ANDESMAR S.A.
DESTINO
SAN LUIS (San Luis - Argentina)
Hora desembarque: 14:05
BOLETO Num: 91030031
Asiento Num: 3
Cat. del servicio: EX
Page
Fecha de venta: 17/03/16
Pax: Maria Clara Gomez Vergara
11
Unsuccessful transaction
Unsuccessful transaction - pop-up messages:
a) Unsuccessful transaction:
Non-existent transaction: Due to a system error, the transaction is shown as non-existent, but the
ticket has been confirmed. Please, contact Voyenbus’ customer service team to resolve this issue.
Insufficient funds: The customer’s credit card does not have enough credit to complete the
transaction, use a different card.
System error: This is generally a payment gateway error, retry or ask the customer for a different
card.
Credit card expired: The credit card has expired or a wrong expiration date was entered.
Credit card declined: The merchant’s gateway declined the transaction with no specific reason. The
customer should contact his/her bank to find out more.
Credit card number is not valid: Check that the correct number was entered and that the card type
i.e. “VISA or MASTERCARD” is correct.
Call credit card issuer: The customer will need to contact the bank issuer to request authorization
for the transaction. Also, if the amount is too high, you might need to book the outward separate
from the inward journey, or if booking multiple tickets, try using multiple transactions.
Invalid transaction: A common error when using international credit cards. Ask the customer to
contact their bank to enable international transactions or to authorize the amount of the
transaction to be charged
Credit card error – Verify: Some of the credit card's info has been wrongly entered: card number,
expiration date or security code (CVV).
Expired 3p session: It has taken too long to complete the card details. The session has expired.
Return to “Home” and start again.
b) Error caused either when two customers simultaneously select the same seat on the same
service or when the system takes the payment and does not issue the ticket.
A pop-up window will alert you of the error. Please contact the Helpdesk [email protected] to
get it sorted
c) Payment sent: The payment may or may not go through, in either case, there is no ticket issued.
This can also happen where entering the credit card info takes too long. There will be no successful
transaction confirmation. Please contact the Helpdesk [email protected] to rectify the
problem and email the ticket, or to cancel the payment.
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Selling City Sightseeing Tickets
What is City Sightseeing?
City Sightseeing is the world’s leading open top bus tour operator. Present in more than 100
cities around the world, with its characteristic Hop On – Hop Off option.
Equipped with distinctive buses and friendly staff, and the choice in selected cities between
multi-lingual commentaries or a live guide.
Hop On and Hop Off as much as you like at any of the bus stops on the route and see all the
best sights and attractions that the town or city has to offer.
Service Selection
Type in the destination city where the Hop On – Hop Off tour is going to take place.
Select destination city and tour
date for City Sightseeing.
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Select passenger type, quantity
and tour duration.
Booking total amount.
The map shows the different
routes and stops.
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Fill in passenger details and credit card holder info.
The App allows you to include an additional Booking
Fee.
The segment will be confirmed in the PNR and available on Tripcase.
Page 15
Back Office Voyenbus
At the top of the “back office” screen, you can find a menu with the following tabs:
Shopping
basket.
Direct access to selling
bus tickets
Direct access to selling City
Sightseeing tours.
Here you can view tickets sold, cancel, return, re-send,
re-insert in PNR, and export sales to a spreadsheet.
Costs centers and agency info can also be configured
here.
PDF files with user and admin manuals, cancellation terms and
conditions, and special packages.
System Log out.
We recommend using this tab to log out.
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Check Tickets Issued and Sales
In Voyenbus’ back office you will be able to check all transactions, sales details,
commissions earned, refunds, charges for refunds, booking fee, and cancellations.
It’s a full record of your transactions made using Voyenbus
Left click to display options.
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Cancellations And Refunds
Cancellations
Each Bus Company offers a short time window in order to cancel a ticket. After that, there
will be a penalty for returning a ticket.
The companies’ stipulated time for a free of charge cancellation is of around five (5)
minutes.
Search for the ticket in the back office and left click on the “info” icon. The following screen
will prompt:
Select the option
“Cancel Tickets”
The following screen will show:
Tick this box to select the ticket to cancel. The
system will automatically show the amount to
be refunded to the credit card or current
account.
Then, hit the button “Cancel Tickets” to
confirm the cancellation.
For any error message, please contact the
Help Desk.
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Refunds
Go to “My Sales”, search for the ticket to refund, left click on the “info” icon located on the
last column of the ticket’s details. The following screen will prompt:
Select the option
“Return Tickets”
Tick this box to select the ticket to refund.
The system will automatically show the
amount to be refunded to the credit card or
current account.
Then, hit the button “Return Tickets” to
confirm the cancellation.
For any error message, please contact the
Help Desk.
Each transport company has its own refunds and exchanges Terms and Conditions, which
are shown on the ticket. There is also a Terms and Conditions manual on the tab “Help” of
the back office.
For exchanges, you first need to return the ticket and then issue a new ticket. The system will
not allow straight exchanges; you must first return and then issue a new ticket.
It unable to return a ticket, please request it via e-mail from [email protected]
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Refunds Term and Conditions
Next, find the refund charges according to the terms and conditions of the Transport
Companies:
30%
20%
Between 24 hours and up
to 1 hour prior
to departure
Between 48 hours and up
to 1 hour prior
to departure
20 de Junio
Balut
Buttini e Hijos S.R.L.
Andesmar Chile
Asociados del Rio Uruguay
Aut Andesmar S.A.
Aut. San Juan
Bus Turistico
Cata Internacional
Chalten Travel
Chevallier
Coitram
Coop. Sportman
Dumas
El Cometa S.R.L.
El Condor
El Norte Bis
El Práctico S.A.
El Pulqui
El Rapido Argentino
El Rapido Int. S.R.L.
El Turista
Empresa Argentina
Encon
Ersa
Expreso del Oeste
Expreso Singer
Flecha Bus S.R.L.
Galvense
Grupo Plaza
Gutierrez
Itati
JetMar
Mercobus
Micromar
NSA
Petrobus S.R.L.
10%
More than 48 hours
prior to departure
Pinguino S.R.L.
Plus Ultra
Plusmar
Pullman
Rio Parana
Rio Uruguay
Rutatlantica
San Martin S.R.L.
Sierras de Cordoba
T.U.S.
Tata Rapido
Tecniaustral S.R.L.
TonyTur
Transamericano S.R.L.
Transferline
El Aguila de Junin
Urquiza
Vosa
Transport Companies that do not accept returns.
Alvarez Hnos. S.R.L.
El Condor
El Onda S.A.
El Rapido S.A.
Ñandu del Sur
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Iselin
Within 3 hours of departure time, NO REFUND.
Between 24 hours and up to 3 hours prior to departure, 30% penalty.
Between 36 hours and up to 24 hours prior to departure, 20% penalty.
More than 48 hours prior to departure, 10% penalty
Atuel travel
Within 24 hours of departure time, NO REFUND.
More than 24 hours prior to departure, 30% penalty.
Caltur
Within 1 hour of departure, NO REFUND.
More than 1 hour prior to departure, 30% penalty.
Chalten Travel
Within 5 hours of departure time, NO REFUND.
Between 24 hours and up to 5 hours prior to departure, 30% penalty.
More than 48 hours prior to departure, 20% penalty.
Del Sur y Media Agua y Cooperativa Sportman
Within 3 hours of departure time, NO REFUND.
Between 24 hours and up to 3 hours prior to departure, 30% penalty.
Between 48 hours and up to 24 hours prior to departure, 20% penalty.
More than 48 hours prior to departure, 10% penalty.
Alvarez Hnos. SRL y Telebus
INTERNATIONAL SERVICES
Within 1 hour of departure, NO REFUND.
Between 24 hours and up to 1 hour prior to departure, 30% penalty.
Between 48 hours and up to 24 hours prior to departure, 20% penalty.
More than 48 hours prior to departure, 10% penalty.
NATIONAL SERVICES
Within 24 hours of departure time, NO REFUND.
More than 24 hours prior to departure, 20% penalty.
PERÚ
Tepsa
Exchanges will only be accepted up to 6 hours prior to departure; returns will be accepted with
more than 24 hours prior to departure (20% penalty).
MEXICO
GHO
Exchanges will only be accepted up to 6 hours prior to departure; returns will be accepted with
more than 24 hours prior to departure (20% penalty).
ETN
Tickets bought online are non-refundable.
Tickets bought online using Voyenbus can only be modified ONCE at the transport company’s point
of sale, showing the printed ticket and valid ID, up to 1 (one) hour prior to departure.
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BRASIL
Itapemirim
Within 3 hours of departure time, NO REFUND.
Up to 3 hours prior to departure, 8% penalty.
1001
Rapido Federal
Brisa
Expresso Guanabara
Util
Real Expresso
Cometa
Expresso Do Sul
Macaense
Catarinense
Nacional Expresso
Rotas Do Triangulo
Costa Verde
Gardênia
Andorinha
Garcia
Ouro Branco
Rapido Ribeirao
Princesa Do Ivaí
Pluma
Viação Estrela
Expresso Araguarí
Transcontinental
Expresso De Luxo
Brasil Sul
Bragança
Within 3 hours of departure time, NO REFUND.
Up to 3 hours prior to departure, 5% penalty.
CITY SIGHTSEEING
Tickets cannot be exchanged nor refunded.
Bus Turístico de Mendoza
Tickets cannot be exchanged nor refunded.
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Cost Center
To set up a new cost centre, go to the tab “Admin” and select “Cost Center”, then click on
“New”.
During the sales process, you will
have a field within which to assign
your cost centers.
Choose a name for your cost center.
The passenger/client will be linked to
the cost center selected on future
sales.
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FAQ’s
How do I fill in the agency’s info and preferences?
Deberá ingresar en el pestaña de Configuración en el menú superior.
Tick the boxes according to the agency’s needs.
E-mail where a
ticket’s copy will be
sent.
Agency manager’s info, who
should also be the person
responsible for the current
account.
Unrecognized credit card payment: If the credit card holder rejects the
charge, who is responsible?
In this case, the agency is responsible for making sure that the buyer is the card holder.
The agency will be responsible for the chargeback.
Can I add more than user or PCC?
When users sign in, a user profile will automatically be created. Please request Admin users
from: [email protected]
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User set-up: how many user profiles can I select from?
There are two different user profiles:
Administrator: Can set-up agency’s info and cost centers, access user’s sales and
commissions, make sales, refund, re-send tickets and re-insert data in PNR.
Operator: Can make sales, consult its own sales, refund, re-send tickets and re-insert data in
PNR.
The operator’s profile can be adjusted to the agency’s needs, please request any changes
from our Help Desk.
Returns policy: how much is the fee for returning a ticket?
The fee for returns is stipulated by each Transport Company, depending on the proximity of
the departure and Voyenbus’ admin fee (for each ticket/stage). Check the carriers’ terms
and conditions on the tab “Help”.
Políticas de Cancelación: ¿Cuánto es el costo por devolver un pasaje?
El costo de devolución de un pasaje es la retención que la empresa de transporte estipula
en sus acuerds al tiempo antes del servicio más el costo de servicio de Voyenbus (por cada
tramo/boleto). Ver en Políticas de Cancelación las retenciones por empresas, esto lo podrá
ver en AYUDA del menú de la App.
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ADMINISTRATION
AGENCIES IN ARGENTINA
Sales Methods in Argentina
En el App de Voyenbus en Sabre, se pueden comercializar pasajes bajo 2 modalidades de
cobro: “tarjeta de crédito” ó “efectivo”:
1) The sale of tickets using credit cards can be used by any of our agents, simply by having
our software installed. The sales and payment made by credit cards does not affect the
current account balance. These payments are validated through our Payment Gateway. In
other words, this method does not consume nor require any previous credit.
2) Regarding cash sales, the agent in charge, as defined in the registration form, should
request the credit approval via e-mail from [email protected].
Voyenbus’ booking fee is added to the final amount in any of the two sales methods “credit
card or cash”. If desired, an agent’s booking fee could also be added.
Booking Fee
The App allows the agency to include a booking fee. This will be collected on the same
transaction by either cash or card.
In the case of credit card sales, the booking fee would be collected using Voyenbus’
merchant number, but the agency can choose to use its own merchant number.
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Example:
Ticket price $1.000 (including Voyenbus’ booking fee)
Agency’s booking fee $20
Service Charge
Ref.
Ticket price
Payment
method
Cash
+
Booking Fee
Merchant
Number
Voyenbus
Credit
card
Agent
Amount
Amount
to be
to charge
forwarded
customer
to VEB
Net
booking
fee bill
Amount that
VEB will pay
$ 1.020,00
$ 1.000,00
$ 0,00
$ 0,00
$ 1.020,00
$ 1.020,00
$ 18,36
$ 18,36
$ 1.020,00
$ 1.000,00
$ 0,00
$ 0,00
Differences that may arise upon payment of the booking fee to Voyenbus by the agent:
a) If the booking fee has been collected in cash, the agent has nothing to pay to
Voyenbus.
b) If the booking fee has been collected by credit card, there are two scenarios:
1. Payment collected using Voyenbus’ merchant numbers: the agent will bill for and
receive 91.8% of the total booking fee charged to the client + Tax.
2. Payment collected using the agent’s merchant numbers: it is the agent’s
responsibility to charge the client the corresponding amounts.
The 91.8% comes from subtracting to the 100% of income generated by the booking
fee, the following charges:
Charges 8.2% = 3% (Credit Card Charge) + 4% (Gross Income) + 1.2% (Tax Debits/Credits)
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At the time of transaction payment, you will
see a breakdown of the total amount to be
paid. This will consist of the ticket price +
Voyenbus’ booking fee (service charge) + an
optional agency booking fee (extra service
charge).
In cases of credit card payments by
installments, a breakdown of charges will be
shown here, plus any additional taxes.
Settlement of Sales
Voyenbus will issue a sales report detailing the agency’s total sales, commissions
earned and agency’s booking fee (extra service charge) and the amounts to be
transferred.
The settlement will include an Excel sheet attached, detailing tickets sold and
corresponding tax info.
Agents that collect money must transfer their takings, net of commission, within the
period specified by Voyenbus.
Voyenbus may modify the settlement periods and percentages of incentives according
to the method of collection and / or changes in terms and conditions provided by the
carriers.
Agents can discuss with Voyenbus other payment collection options.
Banks details for deposits or transfers.
Bank GALICIA
Current Account Nº: 0004892-3 225-1
CBU: 007022 582000 00048923 15
Account holder: VOYENBUS S.A.
CUIT 30-70963508-1
Avda. Belgrano 607 Oficinas 7A. Mendoza CP5500
VAT registered
Taxpayer Local IIBB 0540082 de Prov. de Mendoza
Page 28
AGENCIES NOT BASED IN ARGENTINA
Breakdown of the amount charged
The amount charged to the client includes Voyenbus’ booking fee (service charge).
The App allows the agency to include a booking fee (extra service charge).
During the payment transaction, you will see
a breakdown of the total amount to be paid.
This will consist of the ticket price +
Voyenbus’ booking fee (service charge) + an
optional agency booking fee (extra service
charge).
In cases of credit card payments by
installments, a breakdown of charges will be
shown here, plus any additional taxes
If the agency’s booking fee (extra service charge) is collected by Voyenbus, 5% will be
discounted from the transfers’ total amount in payment of collection costs.
Settlement of Sales
Voyenbus will issue a monthly sales report detailing the agency’s total sales,
commissions earned and agency’s booking fee (extra service charge).
The settlement will include an attached Excel sheet, detailing tickets sold.
Upon receipt of the email with the settlement, the agent should send a fees electronic
invoice so that Voyenbus can reimburse them.
Voyenbus may modify the settlement periods and percentages of incentives according
to the method of collection and / or changes in terms and conditions provided by the
carriers.
Agents can discuss with Voyenbus other payment collection options.
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ADDITIONAL SALES CHANNELS
ARGO IT – TMS
Argo IT is a technology company that brings together large travel agencies, it has
agencies in Argentina, Peru and Colombia, being Brazil its largest market.
The system they use is called TMS (Travel Management System), which allows the
agencies to book Hotels, Flights, Rental Cars, etc.
All Sabre agencies working with TMS, can request Voyenbus. To request registration as
a TMS agency, please contact your Voyenbus’ account executive or alternatively e-mail
[email protected] to receive advice and assistance.
WEB AGENT
Voyenbus’ offers different ways of implementing the online shopping trolley into the
agency’s website.
To request registration as a Web Agent, please contact your Voyenbus’ account
executive or alternatively e-mail [email protected] to receive advice and
assistance.
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Contact Us
Help Desk – Technical Enquiries
Email and Skype: [email protected]
Argentina 0810 666 9685
Mexico +52 55 41638569
Brazil +55 11 41303026
USA and rest of the world +1 305 6770535
Opening times: Monday to Saturday 8 - 22 hrs. Sunday 11 - 19 hrs. (-3GMT)
Business Enquiries
Email: [email protected]
Argentina 0810 666 9685
Mexico +52 55 41638569
Brazil +55 11 41303026
USA and rest of the world +1 305 6770535
Opening times: Monday to Friday 9 - 17hrs. (-3GMT)
Administrative consultations
Email: [email protected]
Argentina 0810 666 9685
Mexico +52 55 41638569
Brazil +55 11 41303026
USA and rest of the world +1 305 6770535
Opening times: Monday to Friday 9 - 17hrs. (-3GMT)
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