Larkspur Landing Books a Winning Property Management System

Customer Profile
Larkspur Landing Books a Winning
Property Management System: Infor HMS
Challenges.
•
Improve existing property management systems.
•
Prepare for future customer relationship management (CRM)
applications and technological growth within the market.
•
Improve the decision-making process.
•
Retain integrity in guest service and financial results.
Facts at a glance.
•
Integrate web services.
Solution: Hospitality (HSP)
Products: Infor™ HMS
Industry: Hospitality/Hotels and motels
Country: USA
Benefits.
•
Reduced the time it takes to check guests in and out,
allowing employees to spend more time interacting
with them.
“It’s very workable, it’s like a piece of clay, and
I love to see it continually evolve, and it does.
It’s great. Infor was adaptable to real working
environment functions.”
•
Decreased response time for issues.
•
Simplified training for high-turnover departments such as
housekeeping and the front desk.
•
Improved reporting, resulting in better information for the
sales department.
•
Streamlined operations with the easy-to-use
screen designer.
•
Ensured the system can grow and evolve in tandem with
the company.
—Amy Healy, General Manager,
Larkspur Landing Hillsboro
About the company.
Established in 1996, Larkspur Hotels &
Restaurants is based in Larkspur, California.
Larkspur has 16 hotels within three distinct
hotel brands: Larkspur Landing, Larkspur
Hotels, and The Larkspur Collection. Larkspur
Landing provides extended-stay
accommodations with a host of complimentary
services designed with today’s business
traveler in mind. Larkspur Hotels is a three-star
brand that breaks the mold of large chain
hotels by offering charm and personality, while
delivering great value, comfort, and excellent
service. The Larkspur Collection is a premium
collection of hotels, each of which offers its
own individual experience. For more
information, visit: www.larkspurhotels.com.
641 Avenue of the Americas
New York, NY 10011
“Rate loading took less than a day. I’ve never been on any
installation that hasn’t taken three to four days, with three
people doing it. This is due in large part to the design and
maneuverability of the system.”
—Amy Healy, General Manager,
Larkspur Landing Hillsboro
800-260-2640
infor.com
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