Annual Report - Rexdale Community Health Centre

Annual Repor t
Introducing the
new look of
Rexdale Community
Health Centre
With this annual report, we are
proud to introduce the new Rexdale
Community Health Centre logo. As you
will see throughout this annual report,
Rexdale CHC is an organization with
impact. Our old logo, however, did not
reflect the innovation, empowerment
and reach that we are known for. Put
simply, it felt dated. We therefore
launched a process this year to
develop a new logo. As always, we
consulted with our community in the
process and they had the opportunity
to vote on three final designs. What
you see is the collaborative efforts of
staff, Board, community members and
designers to reflect our organization
for years to come.
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Annual Report
Vision
Creating a healthy and empowered community.
Mission
The Rexdale Community Health Centre supports and advocates for the physical, economic,
social and mental well-being of its diverse community through primary health care,
community social support, health promotion, collaborations and partnership, community
development and social action.
Values and Beliefs
Rexdale CHC is committed to achieving a healthier community. This includes the physical,
economic, social and mental health of all community members, and is supported by strategic
partnerships and collaborations and the following values and beliefs:
Respect and Dignity: Staff, students and community members who participate in Centre
activities and use the services will treat each other with respect and dignity.
Accessibility: The Centre will work actively to reach out to those who have traditionally faced
barriers to health care and community service through the delivery of flexible and diverse
programs to ensure that they will feel comfortable and welcome.
Diversity: The Centre values and respects the diversity of its staff and of the people who
make up its community. Diversity refers to the different racial and cultural backgrounds, sex,
sexual preference, and visible and invisible challenges.
Quality: The Centre is committed to ensuring that clients receive high quality, comprehensive
and holistic care from well-informed,
Participation: Clients and community members have the right to be involved in defining
needs, making decisions and taking action to affect their personal health and social situation.
They should also be involved in decisions about the Centre’s activities and programs.
Recognizing Strengths: The Centre operates on the principle that staff, students and
community members have many skills and strengths to offer to bring about personal and
community change.
Shared Knowledge: The Centre is committed to building and sharing knowledge inside
the organization and in the community. Staff will provide clients with information to make
decisions about their lives, and community members will share their knowledge with each
other and staff at the Centre.
Accountability: The staff and Board are accountable to the community for the actions and
services of the Centre.
Health Promotion Through Social Change: The Board and staff will advocate for the
improvement of the economic status, education and housing conditions of its community.
Better health will be achieved, in part, through the improvement of these factors.
Rexdale Community Health Centre | A Healthier Community, A Healthier You
3
From the Executive Director and
the Chair of the Board
Rexdale Community Heath Centre is celebrating 20 years of service to this vibrant, changing, inspiring
community. Many thousands of people have entered our doors over those two decades—as staff,
volunteers, clients, program participants, partners, community members and more. Each has played a
part in shaping Rexdale CHC into the dynamic organization it is today. With this report, we share just
a few perspectives from individuals who have a deep history with Rexdale CHC and whose lives have
been touched by our organization.
While 20 years is a significant milestone, this has in fact been a year of many milestones for the
Centre. We achieved some major steps in our process to open two satellite locations. An interim site
for the Kipling Avenue and Dixon Road satellite was completed this year, and for the Jamestown
satellite in the Rexdale Community Hub, we co-located with another hub partner on an interim
basis. In addition, the capital funding for a permanent site at Kipling and Dixon and for the Rexdale
Community Hub site were approved.
We began collaborating with the Central West Community Care Access Centre to co-lead the
development of a Health Link for North Etobicoke, Malton and Woodbridge to help high users of
health services move through the system more efficiently.
We approved a new strategic plan to guide our work through 2016. Four community engagement
sessions informed the plan’s development, leading to five key directions that are outlined on page 19.
In addition, we developed a quality improvement plan to identify opportunities to improve access to
services, improve quality of care and be more efficient, agile and accountable.
Rexdale CHC continues to grow in size and services, with new programs to address youth challenges,
mental health issues and food insecurity launched this year. As always, we continue to work closely
with an amazing group of partners to respond to emerging needs in our community. We continue
to build capacity for youth through our Pathways to Education program, and deliver programs that
address isolation and under-employment for community members of all ages.
Rexdale CHC’s 20-year journey has been shaped by many hands. To the late Ernestine van Marle and
Pam Prinold, whose belief in the power to change things for the better and whose gift for empowering
others were service examples for our organization; to the funders who have invested in our work and
believed in our vision and our community’s potential; to those past executive directors and Board
members who helped guide Rexdale CHC’s incredible growth; and to the staff who day in and day out
put our community first, we say thank you. It is because of you that Rexdale CHC has impact.
Finally, we could not do any of this work without the support and hands-on involvement of the
community. Rexdale’s residents have believed in our mission and vision, and trusted us to work with
them to improve their lives. For that we are truly honoured, and we look forward to many, many more
years of service to you.
4
Safia Ahmed
Executive Director
Sandra Dietrich
Chair, Board of Directors
Annual Report
Rexdale CHC - The Beginning
Rexdale Community Health Centre owes its beginnings to two remarkable women: Ernestine van Marle and
Pam Prinold. Their perseverance and unfailing dedication to improving this community brought about positive
changes, including a vision for the Rexdale CHC as a service provider, leader, program organizer and partner.
Ernestine van Marle
Pam Prinold
Rexdale Community Health Centre owes its beginnings to two remarkable women: Ernestine van Marle
and Pam Prinold. Their unfailing dedication to this community brought about positive changes,
including a vision for the Rexdale CHC as a service provider, leader, program organizer and partner.
Even as a little girl, Pam Prinold knew her calling. Her mother was a politician in England and Pam
knew from an early age that she wanted to follow in her mother’s footsteps and take care of other
people. Ernestine was in the Navy in Holland and had lived through the Holocaust. She saw everyone
as equal and treated each person with dignity.
Both women were involved in practically everything happening in Rexdale. Ernestine knew all of the
neighbourhoods and virtually everyone in them, and she had a gift for pulling people together. If
something new and interesting was going on, Ernestine likely had a hand in it.
Pam never worked a full-time job, but she worked 12 or 14 hours a day for the community. She helped
to start the youth club that led to the Boys and Girls Club in Rexdale. She made sure crossing guards
and crosswalks were installed at dangerous intersections to make them safer for the children. Working
with the then Etobicoke Social Planning Council, Ernestine was instrumental in creating the Women’s
Shelter that was eventually named after her.
She was politically savvy and persuasive. Pam excelled at research and writing proposals. She made
recommendations that Ernestine would present with ease. Often, Ernestine was so easygoing you
didn’t even know she was being persuasive!
The two women were the driving force behind the founding of Rexdale CHC. Pam knew there were
people in the community who couldn’t get health care because they didn’t have OHIP coverage, so
she put all of her energies into addressing that need. Ernestine’s dream was to have the Information
Centre, the Legal Clinic and the Health Centre together in one place—a “hub”. She envisioned people
working together with the agencies for the benefit of the client. The sign over her desk read, “Our
measuring stick is what is best for the client.”
These women left a trail of accomplishments across our community, never putting themselves first.
Their minds and their boundless energy were always on creating opportunities to build a strong
community and they touched more lives than they could possibly have known. The Rexdale CHC and
the community as a whole owe much to Ernestine and Pam.
Rexdale Community Health Centre | A Healthier Community, A Healthier You
5
Lorraine Duff
Former Executive Director
I joined Rexdale Community Health Centre as its Executive Director in 1994, soon after it opened. The
five years I spent there were exciting, challenging and marked by many changes for the organization.
For me, the word that best describes that time was “opportunity”. I loved that there were a range of
approaches that you could take to any given issue – you could work on an individual basis, a group
program or a community response.
I was fortunate to work with an amazing group of volunteers who shared a vision and were able to
secure funding for the CHC. There were only four staff when I joined and we were located on the
second floor of the Rexdale Mall. For my first year and a half, we focused on program development
and on the building design for the permanent Rexdale CHC location.
“Because Rexdale was a
community that had not been
well served, there were many
opportunities for us to have
a real impact, so we
seized on them.”
Rexdale was—and is—a vibrant and diverse community in every
sense: ethnoculturally, by income, housing, age and immigration
status. It is also very large. Our goal was to create a one-stop
access centre. Even with such a small team, our view back then was
not only to bring people to the centre, but also to take the services
out to the community wherever possible, particularly for health
promotion, health education and community development work.
The fact that we developed new programs and services right in the
community was very meaningful. And because it was a community
that had not been well served, there were many opportunities for us
to have a real impact so we seized on them. The CHC continues to
and has enhanced these activities across the community.
I also think part of Rexdale CHC’s legacy is being a strong partner.
It has been part of the formation of a lot of critical services
in the community. The Etobicoke Brighter Futures program
began through a partnership. We helped develop the Rexdale
Youth Centre, and to bring speech and language services to the
community. With our new, larger location on Taber Road, we were
able to provide space for organizations such as Dejinta Beesha, the
Rexdale Women’s Centre and Family Service Toronto. And these
partnerships, established 20 years ago, continue today. That’s
a testament to the value they bring to the community and the
organizations.
I still run into people who thank me for the opportunities that
Rexdale Community Health Centre gave them. But I am also very
grateful because Rexdale CHC gave me an amazing opportunity to
learn about the issues affecting people in the inner suburbs and to
try to develop innovative and important ways to respond to those.
This has been key experience, which I have brought to my current
work overseeing the Strong Neighbourhoods Strategy at United
Way Toronto.
6
Perspectives
Daniele Zanotti
Former Community Development and
Outreach Worker
I was hired by Rexdale Community Health Centre immediately out of university in 1995 and was one
of its first staff. It was the most exciting opportunity a new graduate could imagine. I had just finished
my Master of Social Work in Community Development and went right from theory to practice.
We were really doing community development at its purest. We seeded the idea of a community
health centre and built awareness and community buy-in to this concept. We identified needs and
opportunities outside the scope of the initial health centre proposal to ensure that we were doing
what was needed in Rexdale. We established partnerships with local agencies and groups to build a
base of volunteers, clients and participants. And we didn’t even have a doctor or physical space yet!
To me, it was magic community work. The model really was
working with—not providing for or to—people. I think about
the different community meetings we held in Jamestown,
Braeburn, Highfield and Dixon. These communities had
experienced what I call “drive-through” agencies and
programs, which were only funded for a short period and
disappeared, so there was some hesitation. But our deep
listening and partnership with the communities helped embed
that we worked differently.
I remember a discussion in which a student on placement was
throwing out ideas to address a neighbourhood garbage issue
when a community member said, “This isn’t a project for me.
This is my life.” That for me was an ah-ha moment. It is what
differentiated Rexdale CHC from other organizations—the
community’s deep involvement in our work.
Because health is the domain of civil society and Rexdale
CHC really allowed residents the opportunity to shape what
truly worked for them, it gave back to communities the civic
engagement that is rightfully theirs.
S t r a te g
ic Plann
ing 201
“To me, it was magic community
work. The model really was
working with people—not
providing for or to them. What
differentiated Rexdale CHC
was the community’s deep
involvement in our work.”
3
Rexdale Community Health Centre | A Healthier Community, A Healthier You
7
Ekua Asabea Blair
Former Executive Director
I moved to Rexdale Community Health Centre in 1999, after serving as Program Director at the
Davenport-Perth Neighbourhood and Community Health Centre. My experience at that CHC showed
me the amazing things a team of clinicians and community health promoters can do, and the impact
an organization can have on a neighbourhood. I wanted to create a similar space at Rexdale CHC—one
that people could own, that belonged to everyone, and responded to their needs.
The seeds for that space had been sown by my predecessor, Lorraine Duff, in terms of establishing the
organization, several programs, and getting the physical space secured. When I arrived, the time was
ripe for growth, especially with the community programs. And we just had the right mix of people at
the right time to accomplish that. Everyone at Rexdale CHC really understood that we didn’t just want
to address the symptoms of health issues but the broader social determinants of health in partnership
with the community.
Rexdale may be many different neighbourhoods but there is a
strong sense of community building everywhere. So many groups
and individuals are doing amazing things, all trying to grapple with
important issues affecting the people of Rexdale. We sought to
support them to champion the causes that were important to the
community.
“It was primarily the deep
connections Rexdale CHC
fosters with the community
and our desire to be
responsive to their needs that
brought the change about.”
One Sri Lankan seniors group leader who always had a pulse on
the neighbourhood would often visit my office when he came to
the Centre. I had great respect for him and we’d chat frequently. In
one conversation, he talked about how far he and other seniors had
to travel to the dental clinic run by the City of Toronto in central
Etobicoke. He challenged me, asking why we couldn’t get a dental
clinic at Rexdale CHC.
Since he represented many seniors, I took his comments to heart.
Eventually Rexdale CHC was able to partner with the City of Toronto
to expand its dental services here. Many things had to fall into
place, including Lorraine Duff having a dream of a dental clinic and
ensuring that our Centre had appropriate space and plumbing for
such a service when the building was being renovated, but critically
it was about the deep connections Rexdale CHC fosters with the
community. Our desire to be responsive to their needs brought the
change about.
I look back with great pride at the impact of Rexdale CHC. I wanted
us to do whatever we could to give young people hope. I remember
a young man from Jamestown who was shocked to learn that I led
the Centre. That a black woman could be running any organization
opened his eyes to the opportunities out there. This wasn’t just a job
– it was purpose work.
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Perspectives
Fatima Filippi
Executive Director, Rexdale Women’s Centre
The Rexdale Women’s Centre has been located inside Rexdale Community Health Centre for more than
15 years, but our organization’s connection to the Centre goes back even further. We were involved
in the advisory committee that brought the CHC to the community. The concept of having a health
centre in Rexdale was important to the clients we were serving, so we worked hard with others to
make it a reality.
The partnership between Rexdale CHC and Rexdale Women’s Centre was a natural fit. We see a lot
of similar clients and our shared ability to work with diverse people and cultural communities put us
in a position to work together. Rexdale Women’s Centre offers settlement services to Rexdale CHC’s
clients and we can refer our clients to the Centre for health or other services. It’s really a symbiotic
relationship.
Our partnership has lasted almost two decades not simply because we’re both here in the Centre. It’s
because Rexdale CHC has fostered a collaborative approach to its service delivery model. The support
and commitment to partnership has always been there, so we’ve been able to collaborate right from
the start and be effective for over 15 years.
What is important to us is that there isn’t a gap in services for our clients. We want their needs to be
addressed from beginning to end in a way that is meaningful for them. So it’s not an “it’s my agency/
it’s your agency” situation; it’s about how and where we each fit on the spectrum of service delivery to
the greatest benefit for this community.
There are many different cultural groups in Rexdale, and each
is working—individually and together—to build a sense of
community. The social service delivery structures that we have
here are vital for creating welcoming communities. Various
organizations have been building connections and resources
for Rexdale over the years, and the Health Centre is an
important one of them. It being here for 20 years shows a great
commitment to the area, and its collaborative work with so many
organizations and individuals has been an important part of
building community capacity and resiliency.
“The partnership between our
Having been involved on an advisory committee over 20 years
ago that asked, “do we really need a health centre?” to seeing it
come to fruition, and then expand to be a key player in building
community capacity has been really fulfilling to me.
Black H
istory M
o n t h ce
lebratio
n s a t Re
xdale C
H
two organizations has lasted
almost two decades because
Rexdale CHC has fostered a
collaborative approach to its
service delivery model right
from the start.”
C
Rexdale Community Health Centre | A Healthier Community, A Healthier You
9
Altaf Stationwala
Former Board Chair
Over my two terms on the Board of Directors of Rexdale Community Health Centre—first from 1998 to
2004 and again from 2007 to 2 008—what struck me most about the Centre was its close connection
to the community. Rexdale CHC was really making a mark in the community—probably the most
significant in the area—and it was because of its deep community connections. Rexdale CHC has also
always benefited from Board members and staff who are reflective of the community and who are very
much community minded.
You can see that connection very clearly every year at the AGM. While most organizations’ AGMs are
process driven, Rexdale CHC’s is a health fair, with clowns, face painting, health promotion and food. It
is totally community driven and was one of my favourite things about my time there.
As Board members, we would talk to residents and they would always tell us about the difficulties they
had had getting access to care and their feelings of being overwhelmed. They just felt that Rexdale
was their place. There was a real sense of ownership among the community. They were demanding and
strong advocates for what they needed and the Board worked hard to be responsive to that.
“Rexdale CHC has always been
about meeting the needs of
the community and creating
programs that come to life
because of the community.”
I think back to one program that the staff developed and the Board
supported called Eating for Two. It responded to new immigrant
mothers who were challenged by the foreign foods in stores and the
lack of food items that they were used to. It provided information
to promote healthy eating for mother and child, as well as referrals,
connections to resources in the community and support for day-today life challenges. Rexdale CHC has always been about meeting
the needs of the community and creating programs that come to life
because of the community.
It is also seen as a leader. Others looked to Rexdale CHC to fight
for the services needed, like when we were bringing the hub to the
community. It’s a leader, but it doesn’t take over. Rexdale CHC has
a unique and incredible ability to lead as a partner. It is genuinely
collaborative.
As a Board, we were striving to have a positive impact on the
organization, but Rexdale CHC also had a positive impact on me.
I did my Master’s in health care administration but I didn’t see the
impact that health promotion and primary care can have on a
community until I came to Rexdale CHC. I still value that today in my
current role as CEO at Mackenzie Health.
y s to E d
P a t hw a
10
uc a
-h o r t
tion Co
g ra d u a
tion
Perspectives
Leticia Animodi
Graduated Youth Participant,
Pathways Mentor and Tutor
The Pathways program at Rexdale CHC helped me a lot, not only financially, but also academically. I
was academically challenged, but through Pathways, I was able to venture from an Applied stream
in high school to an Academic level, which gave me the opportunity to apply to university. When I’m
working with students now, I help them do the same.
Pathways is special because it’s like a home away from home for
students. Most students go there to relax and be away from stress
or personal problems they may have at home. Students come
together from different areas and backgrounds and mingle with
their tutors, peers and Student Support Workers.
Pathways never gives up on its students. It provides financial
support, lunch vouchers and bus tickets to encourage them to
attend classes. Even after you graduate, there are opportunities
for alumni: it helps you find a job and put together references.
It’s a home for students to come back to and say: “I made it in
this world!”
We had an art fair recently and some of the students were doing
a dance performance. One of them was shy, so I tried to take
her out of her comfort zone. With encouragement, she ended up
performing on stage. She was really excited that she did it; she
couldn’t stop laughing.
When I started volunteering with Pathways I was a bit timid too,
but I wanted to give back to my community because they helped
me. Getting to know the youth and their stories, I found that they
had different backgrounds and views on life and I was able to help
both them and myself to see what the future held for all of us.
“By talking to students one on
one, giving them insight on
what university is like and what
will happen after they graduate,
they’re able to understand more
of life than what they would find
simply reading a book.”
Now I’m taking a Criminal Justice course at the University of
Guelph Humber, even though I came from a certain type of
neighbourhood where they told me “you’re not going to make it.”
Pathways is my angel that brought me to another level.
Seniors
a t R e xd
ale CHC
Annual
Health
Fair
Rexdale Community Health Centre | A Healthier Community, A Healthier You
11
Rhyle Morris
Rexdale Community Health Centre Client
I’m 55 years old and when I first came to Canada, I did not have immigration status. I didn’t have a
working visa; I didn’t have a health card. That’s why I started going to Rexdale Community Health
Centre. They helped me get a health card and a family doctor, so that I could get the pain medication
that I needed.
I’ve been going to Rexdale CHC for 19 years. It’s like a little family. The way people treat you, the way
they talk to you, it feels like family. I go there when I’m feeling sick, so that I can get a prescription and
pick up my medication.
“Rexdale CHC helps a lot of people
in many different ways. They will
help you even if you don’t have
a health card. They serve the
community well – 100%.”
I’ve been going there for so long now, that it really has become my
home. When you get older your body gives you more problems. I go
there because I feel pain and they help me get the medication I need
to relieve it.
The Centre is so close to my home that if I’m feeling good, I can ride
my bike there. The staff make you feel welcome and comfortable.
They’re nice people. Staff members come and go, but I still get
along with them, whether they’re new or old.
When I’d visit, I used to spend time with a girl who worked on the
main floor, but she’s upstairs now. After I finished with the doctor,
I would sit down with her and have a good chit-chat. We’ve known
each other for 19 years.
Sometimes I see people I know when I visit the Centre. While we
wait for the doctor, we sit down and chat together. Sometimes I run
into them in the neighbourhood, on the street and on the bus and
we will chat since we know each other from the Centre. Without
Rexdale CHC, I wouldn’t feel that sense of community.
Rexda
12
ro g ra
le CHC p
m par t
icipant
Perspectives
Anna Nosko, msw, rsw
Counsellor, Family Service Toronto
Family Service Toronto (FST) had an office at Rexdale Community Health Centre. After the provincial
funding cuts of the late ’90s, FST moved its office out of Rexdale. Rexdale CHC wanted to offer
counselling to clients so the two agreed that I would keep an office at the Centre, and that a minimum
of one-third of my caseload would come from Centre patients. It has been great partnership ever since.
I think Rexdale CHC tries to address the issues of the whole
neighbourhood. It was the only CHC granted two satellites
because there is a recognition that the Centre works to help
people with a multitude of issues. It is also seen as a community
centre, not just a health centre. At the AGM and Community
Health Fair, hundreds of people come out, which demonstrates
a genuine interest in the community and from the community.
Rexdale CHC is vital to people in need because of the many
different services it offers in one place, and clients get a
comprehensive health package. The staff here refer clients to
other services, such as diabetes care or counselling, chiropody,
seniors programs and other community programs.
We see a lot of people who are surviving on a bare minimum.
Clients find the Centre’s counselling programs to deal with
their anxiety, their life stresses and the various traumas they’ve
experienced.
“I think Rexdale CHC tries to
address the issues of the whole
neighbourhood. It was the
only CHC granted two satellites
because there is a recognition
that the Centre works to help
people with a multitude of
issues.”
I like being in this Health Centre because it’s great to work with
other professionals in providing a comprehensive service to the
community. It allows me to use my expertise individually, with
couples and families and special group programs. I have learned
about the world through the stories of my clients. I feel like I
have travelled with them in their journeys.
Health
inform
ation a
t Rexda
le CHC
Rexdale Community Health Centre | A Healthier Community, A Healthier You
13
Althea Martin-Risden
Director of Community Programs
and Services
I moved to Rexdale when I was 16 years old and I’ve worked here almost all my life. The community is
a part of me and I’m part of the fabric of Rexdale. I see the assets, the resilience and strengths of the
community. There are so many amazing people in Rexdale who have worked hard to bring services to
the area and make it a wonderful place. People have an affinity and passion for Rexdale. They genuinely
love working in this community, and many of the people I worked with 30 years ago are still around.
That kind of longstanding connection is good for the Rexdale Community Health Centre because
there is continuity. People are able to link the past to the present. I’ve known Rexdale CHC since
before it was born; I was part of the advisory committee that planned the Centre. I was also part of
the strategic planning process when the Centre was about four or five years old. That’s when we really
conceptualized the mission statement, the vision and the things that guide us. It’s wonderful to see
that those things still ring true for Rexdale CHC. The words that were chosen at the time—support,
advocate, diversity, accessibility—came from people that strengthen the community.
“We see the community as
our boss. We engage, we
listen, we implement, then
we go back and check in. It’s
always a circle.”
A lot of our programs start from what residents have to say. We
know it’s impossible to do everything ourselves so our partnerships
are a great strength. We work really hard at creating partnerships
and making them work for the community. We have heard from the
community that mental health is a huge problem for example, so
we’ve partnered with Reconnect Mental Health Services to bring in
a counsellor for seniors, and with CAMH to do training to bring more
mental health services to the neighbourhood.
We see the community as our boss. We engage, we listen, we
implement, then we go back and check in. It’s always a circle. We
want each individual who walks into one of our programs to feel that
they are being supported wherever they are in their lives. And I think
we are doing that.
I love being at Rexdale CHC because no two days are the same.
I’m very lucky to work with so many individuals here who have the
community interest at heart and think of it above anything else. I’ve
recognized a lot of growth in myself because of everything I’ve done
in this community, and for the last 15 years it’s been right here at
Rexdale CHC.
14
Perspectives
Ella Litwin
Client Support Worker
This past July was my sixteenth anniversary with Rexdale Community Health Centre. I have had
wonderful opportunities to grow professionally here, but what is important to me is that we, as a team,
make a difference for our clients, and make the community stronger, better and more empowered.
I think that is one of our strengths. Rexdale CHC staff work very well as a team. Prevention is very
important, for example, so we work together toward this goal. We are also accessible to our clients:
we go out to the community, we have access by wheelchair, and we provide transportation to some
services and programs.
We try as much as possible to see the needs of the community as a whole. And we have a good
understanding of those needs because we ask the community about them. The services we provide
here are the results of what they tell us.
I distributed 250 surveys this year, and I love to see the
comments from clients. Clients tell us how we are doing every
day, but it is especially powerful when you see it on paper. They
tell us things like Rexdale CHC is the only centre they trust, that
we reach out to a multicultural community, that their family loves
the services, that we always look out for people with needs, and
that we feel like their family. It makes me feel very good about
the job we are doing.
“Being at Rexdale CHC has taught
Being at Rexdale CHC has taught me to empower people, and
myself too. I learned to understand others, to be stronger
and more outspoken, and I’ve been exposed to different ethnic
backgrounds and their values because of the diversity we
have here.
me to empower people, and
myself too. I’ve discovered I have
the power to make a difference.”
Rexdale CHC has grown considerably. When I started there were
only 11 of us! Now there are almost 90. I am very happy to see
the Centre growing this way. We have programs that we never
thought we would have, and the community needs that. It’s good
to see Rexdale CHC making more and more of a difference.
Primar
y Healt
h C a re
at Rexd
ale CHC
Rexdale Community Health Centre | A Healthier Community, A Healthier You
15
Suzanne Tinglin
Rexdale Community Health Centre Volunteer
I started volunteering at Rexdale Community Health Centre more than 10 years ago in part because it
was close to home, but also because I liked what it stands for. My background is in nursing and Rexdale
CHC’s values and approach to health services impressed me. I liked that they talk to community
members and help them achieve their goals.
Over my years as a volunteer I’ve had the opportunity to do a variety of things. I’ve helped out with the
flu clinic, and with special event coordination of the Annual Health Fair. I’ve been involved with health
education and co-facilitated groups for youth. I also did some door-to-door canvassing to ask about
the importance of having a new community hub and what services residents expect there.
“I feel like part of the team
and very welcomed at
Rexdale CHC. People of all
ethnic backgrounds are
welcomed and treated with
dignity and respect.”
I like working with the staff at Rexdale CHC. They are very
supportive, flexible, and mindful of my schedule. I feel like part of
the team and very welcomed when I’m there. And I think that sense
of welcoming is felt by the clients too. People know they are not
being judged. People of all ethnic backgrounds are welcomed and
treated with dignity and respect. I think that is important, especially
for people who may not have the money to get the things they need
or want.
There is a listening piece that is really important there too. Rexdale
CHC understands that people are the experts in their own care
and that they know the goals they want to achieve. As a nurse and
volunteer, I try to emulate that. I recall speaking with a client at the
Health Fair who was a newcomer with three children and didn’t
know how to get the dental care, skills upgrading or employment
support her family needed. I listened to her and knew Rexdale CHC
had services and partnerships that could help so I pointed her in
those directions.
Being a volunteer at Rexdale CHC has helped me further understand
the value of community work. I started teaching community health
nursing and I see that this type of nursing is more satisfying for
me than working in the hospital. I love being on the front line with
people—helping to raise their awareness and then seeing them take
control and blossom. I have developed a passion around that.
Volun
16
precia
te e r A p
e nt
tion ev
Perspectives
Shelley Clarke
Nurse Practitioner
In the 14 years since I joined Rexdale Community Health Centre, it has gone from being a nuclear family
to an extended family, and now it’s like a village.
We’ve become better known in the community, gained partnerships and secured more resources. As
we’ve grown, we’ve done a good job ensuring that we reflect the community. The Rexdale area has a
diverse cultural makeup and a high number of individuals and low-income families. It probably has the
highest number of recent immigrants in Toronto. It’s an area where people have a need for essential
services but there are barriers to health care access.
So clients are very thankful that Rexdale CHC is here for them. Not only do we serve the community
but we also provide employment opportunities within the community. This is a place where they can
be recognized. A client may be walking to the parent/child playgroup, for example, and they might see
one of their health providers in the hallway. The provider will wave and say hello and come over to see
the baby. People know each other across programs too—the interactions aren’t just between staff and
clients.
One way we know we are having an impact is that clients don’t want
to leave. If a client gets a health card and moves out of our area, they
have to find another health care provider. Often, they don’t want to
because they feel at home here. But, they understand that this creates
a space for somebody else who is starting out in their Canadian
experience. They know that Rexdale CHC was there for them in their
critical time and it will be there in the same way for someone else.
On a more personal level, interactions with staff and clients here at
Rexdale CHC have given me a chance to grow. I’ve seen how people
new to Canada struggle and I’ve gained an appreciation for social
policy. It’s not just about health care; social justice becomes very
important. Our goal as a people should be to build a society where
everyone has equal opportunities and no one is downtrodden; or if
they are, there are methods in place to help lift them up. Just like
Rexdale CHC.
Etobico
ke Pre-
a n d Po
st-Nata
l p rog r
“I absolutely love the
“globalness” within the walls
of Rexdale. The culture here
is one of acceptance, support,
and recognizing difference,
but also appreciating the
complementarity of difference.”
am
Rexdale Community Health Centre | A Healthier Community, A Healthier You
17
Sandra Dietrich
Chair of the Board of Directors
Rexdale Community Health Centre’s strength is access. It really works with partners and funders to
ensure that it removes barriers to services for the community, wherever possible. We talk about what
we can do to reduce waiting lists and ensure access for clients at almost every Board meeting. The
Board’s purpose is governance but we also have a great dialogue with the executive director and
provide guidance and suggestions to make sure the Centre hits the targets it needs to hit.
I think the whole organization really prides itself on its ability to ensure access. The staff are constantly
reviewing their programs’ accessibility. Things like schedules are changed to ensure that needed
services in our community are available when participants want them. And Rexdale CHC
has achieved its goals and targets by being creative and finding new ways to stretch its dollars to meet
its commitments.
“Rexdale CHC demonstrates
its values on a regular basis.
The Board and the team live
those values.”
Another thing I really appreciate is how Rexdale CHC demonstrates
the values of the organization on a regular basis. If you look at the
mission statement, it really does what it says. The Executive Director,
the team and the Board—we live those values. In the past year, for
example, we’ve supported those values in the CHC’s work around
the Jamestown satellite at the Rexdale Community Hub. That was
a particularly important social action piece. With this hub, we’ll be
taking the traditional role of the CHC and moving it to another level
of expansion and accessibility for the population that we serve.
Rexdale also engages the community in powerful ways. To me, the
Community Health Fair has always been an amazing experience
because it truly draws out the community. Rexdale CHC is a place
for people to call home, and that’s a big strength of the organization.
I think it’s vital in our health care system to support CHCs like
Rexdale, which stay rooted in their communities and have that
grassroots philosophy. I trust the team because they value the work
they do and their priority is always the client. They live and breathe
that every day.
in
Face pa
18
ting at
nity H
Co m m u
air
ealth F
Perspectives
Strategic Directions 2013-2016
Rexdale CHC is proud to share the Strategic Directions that will guide us
through 2016:
Strategic Direction #1: Strengthen Rexdale CHC’s capacity to improve
access, coordination and the delivery of high quality programs and services
to meet the needs of the community.
Strategic Direction #2: Strengthen partnerships to provide integrated,
seamless care to the community.
Strategic Direction #3: An engaged, empowered and healthy workforce.
Strategic Direction #4: Build infrastructure and processes to meet the
growth of our organization.
Strategic Direction #5: Ensure the long-term sustainability of the
organization.
Childre
n’s pro
g ra m a
t Rexda
le CHC
Rexdale Community Health Centre | A Healthier Community, A Healthier You
19
REXDALE COMMUNITY HEALTH CENTRE
INDEPENDENT AUDITORS’ REPORT
The accompanying summarized statement of financial position and statement of revenues and expenditures are derived from the completed
financial statements of Rexdale Community Health Centre as at March 31, 2013 and for the year then ended on which we expressed a modified
opinion in our report dated May 22, 2013. We expressed a modified opinion because vacation pay is accounted for on a cash basis, which
is not in accordance with Accounting Standards for Not-for-profit Organizations Part III, and we were unable to satisfy ourselves concerning
the completeness of revenue from donations and fund-raising activities. The fair summarization of the complete financial statements is the
responsibility of management. Our responsibility, in accordance with the Canadian auditing standards, is to report on the summarized financial
statements.
In our opinion, the accompanying summarized financial statements fairly summarize, in all material respects, the related completed financial
statements in accordance with the criteria described in the Guideline referred to above.
The summarized financial statements do not contain all disclosures required by Accounting Standards for Not-for-profit Organizations Part III.
Readers are cautioned that these statements may not be appropriate for their purposes. For more information on the Community Health
Centre’s financial position, statements of revenue and expenditures and cash flows, reference should be made to the related completed financial
statements.
Richmond Hill, Canada
May 22, 2013
Hennick Herman, LLP
LICENSED PUBLIC ACCOUNTANTS
SUMMARIZED STATEMENT OF FINANCIAL POSITION
March 31, 2013
2013
2012
ASSETS
Current assets
Cash
$
GIC investments
Other receivable and prepaid expenses
270,524
$ 1,812,716
320,396
304,389
151,830
502,858
742,750 2,619,963
Long-term investments
2,668,328
1,830,271
Property and equipment
760,123
421,642
$
4,171,201
$ 4,871,876
LIABILITIES
Accounts payable and accrued liabilities
$
Accounts payable - Central West LHIN and Ministry of Health and Long-Term Care
Deferred revenue
411,654
$
372,565
2,350,197 3,039,270
24,039
—
2,785,890 3,411,835
NET ASSETS
1,385,311
4,171,201
$
1,460,041
$ 4,871, 876
SUMMARIZED STATEMENT OF REVENUES AND EXPENDITURES
Year ended March 31, 2013
Revenues
Central West LHIN and Ministry program funding
$
Sundry income
Other project grants
6,046,435
$ 5,477,833
670,979
537,900
1,903,243 3,015,030
8,620,657 9,030,763
Expenditures
Salaries
Benefits and relief
General and operating
Rent and maintenance
Non-recurring expenses
Project grant expenses
Amortization
2,894,138
515,597
1,102,667
514,504
—
2,305,580
291,105
2,640,524
569,872
936,486
424,357
3,144
2,346,398
127,038
7,623,591
7,047,819
Excess of revenue over expenditures for the year
Complete audited financial statements available upon request from the office of the Executive Director.
20
$
997,066
$ 1,982,944
Service Statistics 2012-2013
Primary Health Care Client Issues Addressed
2%
10%
4%
Primary Care
Sexual Health Clinic
Diabetes Education
Active Clients: 7,541
15%
53%
Service Events: 36,329
Foot Care
Speech Language
8%
Counselling
8%
Physiotherapy
6%
Community Programs
and Health Promotion Participation
Seniors Program
6%
Parent Child Playgroup
32%
28%
Clinic Group Work
Children, Youth and Family
Group Sessions: 2,107
Diabetes Prevention
Total # of attendees: 24,448
4%
3%
2%
Adult Social Program
25%
Languages Other
than English in
which Services
Were Provided
Pre & Post-Natal Program
1%
1%
5%
7%
36%
16%
4%
10%
9%
Spanish
Italian
Urdu
Arabic
Punjabi
Twi
Hindi
German
Somali
Others
11%
Rexdale Community Health Centre | A Healthier Community, A Healthier You
21
2012/13 Year In Review
Primary Health Care
This year, in addition to delivering integrated,
coordinated clinical services, the Primary
Health Care team focused on increasing our
service capacity and improving client access
to our diabetes education and rehabilitation
programs. We also prepared for services
starting in the 2013/14 fiscal year at the
Jamestown and Kipling/Dixon satellites.
We launched a number of new initiatives
to accomplish these goals: We began joint
physiotherapy and chiropody assessment
appointments for clients, who then benefited
from integrated and coordinated rehabilitation
treatment plans. We hired two new family
physicians and a locum nurse practitioner.
Two working groups formed to develop and
execute two quality improvement plans—one
to enable clients to be seen within 24 hours
of calling for an appointment, and another
for integrated care to clients, so that a client
discharged from hospital will be seen by a
primary care provider within seven days.
The team also collaborated with Toronto District
School Board and Toronto Foundation for
Education Success, to provide primary care
services at the North Albion Collegiate Institute
every Monday afternoon during the school year.
The clinic served 1,144 students, with a goal of
enhancing their health and success in education.
School administrators complimented the clinic’s
accessible and quality primary care services.
The initiative will continue in September 2013.
Also in collaboration with community partners,
we offered mobile diabetes clinics where clients
live or often visit. Every month, we held 15 to
20 mobile diabetes clinics in the community
resulting in more clients served and fewer missed
appointments. A part-time chiropodist was hired
in November to extend the clinic’s chiropody
hours, and wait times for first appointments were
reduced by roughly half. The same arrangement
is planned for physiotherapy services until
a new part-time physiotherapist is hired.
22
The Clinical Director and members of the
Diabetes Education team presented the
Mobile Diabetes Clinic Model at two regional
and provincial conferences, and the Director
also presented on the topic of “How can
low income populations be better served?”
at a forum and regional roundtable.
Community Programs and Services
The 2012/13 objective of the Community
Programs and Services team was to provide
quality, accessible, and safe programming
to Rexdale residents, from babies to seniors.
Our dedicated team, which included a
new volunteer administrator position,
accomplished this objective in many ways.
In addition to our existing slate of seniors
programs, we began offering an art program
with W5 Art Group and Arts Etobicoke
called Recreating Self Art, which exhibited
the participants’ work. We implemented
Leadership Training workshops for 20 seniors
to support developing new programming in
the community, and created a logic model
and evaluation framework with support
from the Management Advisory Service.
This was used by the Ontario Older Adults
Association to develop a province‑wide
framework in order to collect similar data.
For youth, we organized the 1st Annual Back to
School Health Fair attended by approximately
300 guests. Encouraging healthy habits
was an area of focus for our growing youth
programming, with a new nutrition and exercise
program delivered in partnership with Monsignor
Percy Johnson Catholic Secondary School, and
the expansion of the Youth Cooking Club into
the summer. We also organized two career
fairs, implemented a girls’ program to discuss
self-esteem and became financial trustees for
three youth groups new to Rexdale CHC.
Annual Report
Our Case Management staff implemented a
monthly chat group to address mental health
and wellness issues, and the Client Support
Team launched community workshops to
address issues identified during new client
assessments. Our Eating for Two prenatal
program participants took part in a SmartSaver
evaluation of the Canada Learning Bond Program.
More than 200 individuals benefited from
our partnership with Rexdale Women’s
Centre to secure funding for programming
to address nutrition and mental health, a
key area of focus moving forward. Pathways to Education
This year, enrolment in Pathways to Education increased
10% and 144 students graduated. Parent involvement
also increased, as did participation from alumni, who
supported our tutoring programs. We launched a
number of new initiatives to engage students and
parents, increase communication within our team
and achieve higher retention and graduation rates.
summer for our existing students. This initiative was a
great success and in evaluations students suggested
expanding it to four weeks instead of three. We also
offered a second program, Summer Tutoring for
Science and Math, in the evenings. Several students
took advantage of this tutoring from our volunteers.
Another initiative involved new hybrid roles
for staff to facilitate involvement in community
mentoring by students in grades 11 and 12. The staff
supported students to identify the kinds of volunteer
opportunities they wanted to do to complete their
community hours and assisted them in planning for
their future. These staff provided immediate support
to students running short on community hours and
needing assistance in career choices, and helped
them complete the necessary hours to graduate.
Our Group Mentoring students at Elmbank
Junior Academy presented a successful Art Fair
featuring art and entertainment by peers and staff.
Moving forward we are planning more supports
for science and math tutorials, introducing IT
in our tutoring, launching a reading club and
determining a new student orientation format.
Several graduates were recognized for academic
performance. One was awarded the 2013 Clifton
Scholarship, which includes full tuition for all four
years of undergraduate studies, and an option
to continue with post-graduate studies. This
student intends to become a criminal lawyer
to help her community. Two of our students
won The Dominic and Pearl D’Alessandro
Educational Attainment Fund Scholarship—each
worth $5000—and three students received the
$4,000 Investing In our Diversity Scholarship.
In May 2012, we moved into a new office at 2141
Kipling Avenue. From our new space, we coordinated
a Literacy and Numeracy Summer Program that
supported 45 students moving into grade 9. A student
pre-test gave us an in-depth analysis of each student’s
language and mathematical skills, which enabled us to
better support their needs throughout the school year.
We also provided science and math tutoring during the
Rexdale Community Health Centre | A Healthier Community, A Healthier You
23
Thank you to the dedicated staff
team of Rexdale Community Health
Centre:
ABDIKARIN JIMALE, Pathways
ADITI SHAH, Community Programs
FERESHTEH MAZLOOM,
Primary Health Care
AGNES MAGPANTAY,
Administration
GARNET CHIN,
Community Programs
ALTHEA MARTIN-RISDEN,
Administration
GOLDA INNIS, Primary Health Care
PHIONAH KEALEBOGA,
Primary Health Care
HODAN WAIS, Primary Health Care
RAKHI MUTTA, Pathways
ANGELA BROWN-KNIGHT,
Pathways
HUNG (Simon) CHENG KAM,
Primary Health Care
REBECCA NAZARETH,
Primary Health Care
ASANTE HAUGHTON, Pathways
HUSSEIN MADJER, Finance
AYAN BASHIR,
Community Programs
IDIL HASSAN,
Community Programs
RHONDA TREMBLETT,
Community Programs
CAMARA EDWARDS, Pathways
INDIRA KUMARALAGAN, Pathways
RUPA GHOSH,
Community Programs
CARLY TAPP, Primary Health Care
IRENE BIRUING,
Community Programs
RUQIYA MOALLIM,
Community Programs
IVETTE GALAZ, Administration
SAFIA AHMED, Administration
JOSE GARCIA, Administration
SALIMATA KONE, Administration
LAYAL ASHKAR,
Community Programs
SALOMEH AHMADI, Pathways
LEKESHA EDWARDS, Pathways
LENORE SIMBULAN, Pathways
SHABNAM JABRANI,
Primary Health Care
DEBBY KHAN, Primary Health Care
LILIAN BAXTER,
Primary Health Care
SHANNON ASHMAN,
Community Programs
DEVIKA PERSAUD,
Community Programs
LINDA AKUAMOA BOATENG,
Primary Health Care
DILSHAD KASSAM-LALLANI,
Primary Health Care
MADINA WASUGE, Pathways
DOOMELI (Reena) SINGH,
Administration
MARIE IZAURA PARDA,
Community Programs
DOROTHY AYELA,
Primary Health Care
MARTHA MORALES,
Community Programs
SOPHIA ALLIBHAI,
Primary Health Care
EASTER ANGELES,
Community Programs
MARYAN BARRE,
Community Programs
EDWARD PARSONS-NEIL,
Administration
SUNITA KAK, Pathways
MARYAN FARAH, Pathways
CECILIA ARMAZA, Administration
CLAUDIA SCARANGELLA,
Primary Health Care
DAAD MOHAMUD, Pathways
DAWN OAKLEY,
Primary Health Care
DEANNA BERRY,
Community Programs
ELIZA YUEN, Pathways
ELIZIBETA LITWIN,
Community Programs
EMELIN BROWN-MCLAUGHLIN,
Administration
EMRIN-KELLY WRIGHT,
Primary Health Care
EVETTE KYEI, Primary Health Care
FARTUN AHMED, Pathways
MALISSA RAM, Primary Health Care
MEENAZ MANSURI, Pathways
NURTA UBEID, Pathways
OMAR AHMED, Pathways
PERIS KAMOTHO, Administration
SARA KIM, Community Programs
SHAZIA MAQSOOD, Administration
SHELLEY CLARKE,
Primary Health Care
SONIA CABRALES,
Community Programs
SONIA RASHID, Administration
SUAD ADEN, Community Programs
TANIA FERNANDES,
Community Programs
MIRIAM MERINO,
Community Programs
TANYA ISIERSKI, Pathways
MOHAMED HASSAN, Pathways
WAYNE BASSARAGH,
Primary Health Care
MOHAMED SAMBUL, Pathways
NATHALIE PELAEZ, Pathways
NICOLE SOOKHAI,
Primary Health Care
NIRMALA MAHIPAL,
Primary Health Care
THANDI WASON, Administration
WENDY CACERES,
Community Programs
YANSHU ZHAO,
Primary Health Care
ZEINAB ALI, Community Programs
N’KOSI WHYTE, Pathways
24
Annual Report
Thank you to our generous and
committed volunteers:
Board Members
Daniella Kawal
Cynthia Oweny
Omar Serrato
Bushra Shujaat
Ahmed Hussein
Emily Kiernan
Daniel Garcia
Candice Peters
Niran Patel
Anita Wilson
Frank Darko
Dharti Suthar
Paravinthan
Kumaralaga
Carolin Sadeh
Ayesha Rashid
Grace Akomeah
Edelmira Rivera
Pedro Ayala
Fatuma Musse
Peter Bello
Carolina
Colorado
Oneisha
Sauders
Caroline Pham
Parda Izaura
Faizan Bari
Joanna Asare
Nicolina Basil
Osuokwu Fidelia
Jane Weber
Khan Maharanie
Giasared Rincon
Rama Kakkar
Kimberly Roach
Lauren
Sutherland
Glenda
Castaneda
Rhonda
Tremblett
Carolyn Chan
Patricia Crooks
Dandan Zhao
Peter Bello
Lina Shamuel
Gurmeet Dhami
Ricardo Rivera
Danielle Koual
Ramos
Lois Anaide
Halimo Rage
Rita Orwigo
Delton Pham
Lucy Acan
Harbir Rehill
Rita Qvwigo
Dhilon Barinder
Ranjana
Bhattacharjee
Maha Iftikhar
Roda Egal
Dulinen Poloma
Razauji Hooman
Mary Olawo
Heather
Buckmire
Rupa Ghosh
Emily Kiernan
Reeva Babbar
Nido Simelane
Huda Abdulle
Seble Gebre
Erica Tam
Regina Iyamu
Rajavarothy
Vinothini
Idil Omar
Shashi Jain
Shashi Jain
Everton
Samuels
Rilwan Oriola
Izuara Parda
Sahn William
Javier Blandon
Shirly Walsh
Gabriela Mtz
Ruiz Mireisis
Sandra Cerratos
Jeffery Edwards
Shraddha Desai
Jeffery Nanas
Sonia Moreno
Heather
Buckmire
Sakshi Sharma
Sandra
Emestica
Jose Ramirez
Suzanna Tinglin
Henrietta Banie
Samira
Warsame
Sayed Alam
Kankshi Amin
Vilma Padila
Hibhat Waleed
Sandra Corritos
Yolande Finn
Hussein Omar
Yonette
Morrone
Ibrahim Abdi
Sandra
Olufemmi
Laura Faiczak
(Vice-Chair)
Mohammed
Jeewa
(Secretary)
Dr. Peter D.
Wong
Romy Joseph
Thomas
(Treasurer)
Roosbeh Bamji
Sandra Dietrich
(Chair)
Board
Community
Liaison
Committee
Sharma Swopnil
Kinjal Shah
Sivanjali Myuran
Omolola Are
Lakhbir Saini
Sonia Moreno
Shirley Levine
Layal Ashkar
Tania Mohanta
Liberty Hacala
Administration
Umeh Ogonna
Alessyi
Shimiend
Program
Volunteers &
Special Events
Pathways to
Education
Romeo Fiorda
Ikechukwu
Wisdom
Saurav Barua
Ingrid Philip
Shabo Ban
Irma Mora
Luul Farah
Abgoolah Jr.
Kazeem
Shanell
McKenizie
Jaspreet Kaur
Sharma Swopnil
Luul Tamale
Aden Najma
Javier Bolivar
Sharon King
Magdena
Wojtewicz
Ahmed Afra
Joanna Asare
Amal Hassan
Karandeep Bath
Sharon
Wong‑Choy
Lockhy
Barpugga
Anand
Meenakshi
Alis Matee
Angela Freser
Ama Adomah
Asha Ali
Maimua rage
Ameerah Craigg
Karanpreet Bath
Asha Elmi
Amarpreet Kaur
Farmeh
Maite Fernandez
Amena Qureshi
Khadra Osman
Augusta O.
Fdokpow
Ana Lopez
Guicia
Maria Terresa
Ammarah
Chaudry
Bun Shabo
Atamurat
Husainov
Krystyn
Kaczmarczyk
Anaide Lois
Lionel White
Tamara Abass
Marlin Reynes
Andrea Amparo
Lisa Leonetti
Tasic Esthefanny
Mavis Clark
Animode Leticia
Luke Keren
Temple Stephen
Maxeen Duke
Ariella Jenkins
Lydia Abebe
Umech Ogonna
Merari Perdome
Malerie Sousa
Verma Poidedli
Misbah Naz
Arthur
Lewinavicz
Mansia Suriano
Yasmin Nuur
Mishal Ahmed
Asha Elmi
Mary Olawo
Christian
Serrato
Mona Osman
Ashok Sneha
Myuran Sivanjali
Youlanda
Spencer
Niguel Silva
Clarke Mavis
Oge Uche
Bree-Anne
Welch
Nicholas
Harrison
Carolin Higueras
Carolin Sadeh
Clinical
Volunteers
Adna Egal
Colette
Papagiannis
Crystle Laurio
Daniel Boyle
Aueiiya Tingum
Ayan Mohamed
Hilowle
Banie Henrietta
Batula Shaikh
Nur
Marian
Abdullahi
Rexdale Community Health Centre | A Healthier Community, A Healthier You
Shriranga Raje
Sonia Baggetta
Stephen Watson
Sundas Saeed
Zeinab Hassan
25
Thank you to the generous donors,
funders and collaborative partners
who make our impact possible.
DONORS
Bell Canada
Grace Harland
CHUM Charitable
Foundation
Diabetes Support
Group
Surjit Grawal
Laxmi Sainani
Jehal Ishrat
Huffy Bandit Bicycle
Fantasy Fair
Ayusha & Ekta Bangur
IEC’S Plug Group
Woodbine
Entertainment
FUNDERS
Provincial Funders
Ministry of Health and
Long-Term Care
Local Integrated Health
Networks (LHIN)
Federal Funders
Human Resource &
Skills Development
Canada
Public Health Agency of
Canada
Municipal Funders
(City of Toronto)
Drug Prevention
Community Investment
Program
Community Living
Toronto
Association Of Spanish
Speaking Seniors
Community Micro Skills
Barbra Schlifer
Commemorative Clinic
Community Resource
Connections
• BreakAway
Community Service
Partnership (CSP)
Bell Canada
Bicycle Depot
COSTI Immigrant
Services
Community Investment
Funding
Black Coalition for Aids
Prevention
Dejinta Beesha
Multi‑Service Centre
Toronto Public Health
Department
Braeburn
Neighbourhood Place
Dixon Community
Services
Transport Services
Division
Braeburn Ontario Early
Years Centre
Doorstep
Neighborhood Service
Identify ’N Impact
Investment Fund (INI)
Bramalea Community
Health Centre
Dorothy Ley Hospice
Breaking the Cycle
Dr. A. Damji
Building Block
Community Centre
Dr. A. Gupta
Other Funders
Pathways Canada
Toronto Speech &
Language Services
Ontario Trillium
Foundation
Older Adult Centres
Association of Ontario
(OACAO)
United Way Toronto
(Trustee Fund for
Rexdale Hub)
PARTNERS
Abbott Diabetes Care
Albion Medical Centre
Albion Neighbourhood
Services
Alzheimer Society
Arthritis Society
26
Arts Collective of
Toronto
Canadian Diabetes
Association
Canadian Hearing
Society
Canadian National
Institute for the Blind
Canadian Red Cross
CANES Community
Care
CANES Family Health
Team
Catholic Family
Services of Toronto
Central West
Community Care
Access Centre
Centre for Addiction &
Mental Health
Chum Charitable
Foundation
Dr. A. Berih
Dundas Dental Hygiene
Clinic
Durham College
Elmbank Community
Centre
Elmbank Junior Middle
Academy
Ernestine’s Women’s
Shelter
Etobicoke Brighter
Futures Coalition
Etobicoke Falls
Prevention Coalition
Etobicoke Services for
Seniors
F. Hoffmann-La Roche
Ltd.
Family Association
for Mental Health
Everywhere
Annual Report
Falls Prevention
Coalition of Etobicoke
North Kipling
Community Centre
Rexdale Women’s
Centre
Family Service Toronto
North York Food
Harvest
Ryerson University
FoodShare Toronto
Fortinos Supermarkets
• 330 Queens Plate
Drive
• 55 Ountainash Road
George Brown College
George Hull Centre for
Children
Gord & Irene
Community Centre
Older Adults Centres
Association of Ontario
Ontario Network for
Prevention of Elder
Abuse (ONPEA)
Osteoporosis Society
SmartSAVER
ParticipACTION
St. Clair Services for
Seniors
G98.7 FM
Pharmasave
• 1901 Weston Road
• 1620 Albion Road
Highfield Community
Enrichment Project
Horn of Africa
Community
Humberwood
Community Centre
India Rainbow
International Muslims
Organization of Toronto
Mosque
Iraqi Community
Organization
Islington Evangel
Centre
Khalsa Darbar
Gurdwara
Philips Lifeline
Physicians’ Hotline
Prevention Of Elder
Abuse Coalition
(PEACE)
Prestige Nursing
Services
Super Store
Supermarket-Weston
Road
Taoist Tai Chi Society
of Canada
Taric Mosque
Toronto Catholic
District School Board
•F
ather Henry Carr
Secondary School
onsignor Percy
•M
Johnson Catholic High
School
Reconnect Mental
Health Services
LAMP Community
Health Centre
Regent Park
Community Health
Centre
Me to We
Stonegate Community
Health Centre
Punjabi Community
Health Services
Kipling Acres Long
Term Care Residence
McDonald Restaurant
St. John’s Ambulance
Public Health
Department
•C
ommunity Crisis
Response Program
• Dental Services
• Geriatric Dental Team
arks, Forestry and
•P
Recreation
Kik Custom Products
Loblaw
St. Elizabeth
The City of Toronto:
•C
ommunity Crisis
Response Program
arks, Forestry and
•P
Recreation
Rathburn Area Youth
(RAY)
Leave Out Violence
(LOVE)
Share the Care
Opportunity For
Advancement (OFA)
Pfizer Canada
Heart & Stroke
Foundation
Service Canada
Shoppers Drug Mart
• Albion Mall
• Thistledown
• Rexdale Blvd
Green Shift
Hamdi Restaurant
Second Harvest
Rexdale Community
Legal Clinic
Rexdale Diabetes
Support Group
The Motion Group
Toronto Community
Housing Corporation
Toronto Fire Services
Toronto Public Health
• Dental Services
• Geriatric Dental Team
Toronto District School
Board
aystrom Public
•D
School
Rexdale Community Health Centre | A Healthier Community, A Healthier You
•F
lemington Junior
School
•K
ingsview Junior
School
•W
est Humber
Collegiate Institute
•G
reenholme Middle
School
•B
raeburn Junior
Public School
•D
ufferin Grove Middle
School
•R
ichview Library
Toronto Long-Term
Care Homes and
Services
Toronto Library
Services:
• Albion Library
• Eatonvile Library
• Elms Library
Toronto Supportive
Housing
Tropicana Community
Services
UNISON Health &
Community Services
University of Toronto
Volunteers Toronto
West End Midwives
West Indian Volunteer
Community Support
Services
West Park Senior
Mental Health Services
Woodbine
Entertainment
World Financial Group
YMCA Employment
Resource Centre
York University-Faculty
of Education
York West Active Living
Zeller’s Woodbine
27
www.rexdalechc.com
Twitter: @Rexdalechc, @P2ERexdale
Main Office
8 Taber Road
Toronto, ON, Canada M9W 3A4
T: 416-744-0066 F: 416-744-1881
Pathways to Education
2141 Kipling Avenue, Suite 206
Etobicoke, ON, Canada M9W 4K8
T: 416-743-5552 F: 416-642-0915
Kipling and Dixon Satellite
2267 Islington Ave, Unit 14
Toronto, ON, Canada M9W 3W7
T: 416-744-6312 F: 416-744-1451
Jamestown Satellite
at Rexdale Community Hub
21 Panorama Court
Toronto, ON, Canada M9V 4E3
T: 647-288-0281 F: 647-288-0284
Burnamthorpe 427 Satellite
609 The East Mall, Unit 32
Toronto, ON, Canada M9B 4A4
T: 416-621-2515 F: 416-238-4608
© 2013 Rexdale Community Health Centre