Agent Interface

Transcription

Agent Interface

Module: Agent Interface: Baggage Overview
and Record Creation
Objectives
By the end of the module, participants will be able to:
•
Correctly list the features of Sabre Baggage Management Analysis
System
•
Correctly create a Baggage Record
– without a PNR
– display a PNR and Create a Baggage Record
– from an active PNR
•
End a Baggage Record
•
Ignore a Baggage Record
•
Correctly retrieve a Baggage Record by record locator, by bag tag
number, or by other options
•
Explain the basic fields of a retrieved Open Baggage Record
•
Display and advise usage for the Color and Type baggage lists
•
Correctly follow the process to modify a Record
•
Display parts of a baggage record
•
Correctly follow the process to print automated Baggage forms
Duty code:
No specific duty codes required
Keyword:
No specific EPR keywords required for this lesson
UAT
Keyword:
No specific UAT keywords required
Reference
For additional information, refer to FOCUS.
EPR
Sabre Airline Reservations Training Guide August 2004
Module: Agent Interface: Baggage - Overview and Creation 1
Instructions
This is the first module to be presented to field personnel who will be
responsible for creating baggage records. This module should be
presented to everyone who will have the responsibility for working in the
Baggage Service area of the airline's operation.
Instructor
For the section on creating Baggage Records from a PNR: prepare a set
of PNR records. Create the PNRs with itineraries over the current or
recently past dates (within 1-2 days past, as the itinerary still needs active
in the face of PNR, not moved into PNR history). The itinerary segment
should have a termination at the cities/stations that the students are using
in class.
Generate Sabre-system ticket numbers within the PNRs; add flight
information to at least one of the segments.
Notes
Have at least one baggage record already created, note the bag tag number
used in this Record.
So that the students can view the Duplicate Bag Tag pop-up, during the
section on creating a baggage record without a PNR, advise the students
to enter the bag tag number from the previously created Record.
For Display Record section, use the baggage records that the students
created during the Create Record section. (Have the students notate the
flight, date, passenger name they used when they created the baggage
records, as well as the bag tag numbers they invent.)
For the Claim Receipt and Print Forms sections, a hardcopy printer must
be assigned. If there is not a hardcopy printer available in the classroom,
the instructor should print sample copies of each form prior to presenting
this portion of the training material so that the participants will have a
copy of the printed form.
A hardcopy of the IATA Airline Baggage Identification Chart should be
available for bag description demonstration.
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Agent Interface: Baggage - Overview and Creation
Sabre Airline Reservations Training Guide
August 2004
Features of the Baggage Management Analysis
System
The Baggage Management Analysis System (or BMAS) is a realtime
tracing system whose primary objective is to reunite a passenger with
his/her baggage.
The Baggage Management Analysis System provides realtime storage plus
analysis of baggage performance for lost, found, damaged, and pilfered
bags. Records are created, updated, and maintained by each airport city,
providing the data for online management reports which reflect current,
daily, weekly, monthly and year-to-date baggage handling performance
statistics. Reports can be requested for a particular city, specific division,
or the entire system.
The Baggage Management Analysis System offers the features listed
below that assist the host airline in meeting the above objective of
reuniting a passenger with their lost baggage. They are:
•
Record creation and update
•
Displays
•
Analysis displays and online management reports
•
Baggage Record transfer
•
Baggage Tracing
•
Match Records
•
Merge Records
•
Forwarding messages
•
Closing Records
•
Settlement fields
•
Interface capabilities with SITA, WORLDRECORD, ACTS and
BCCFS (Baggage Claims Control File System)
The greatest benefit to the airline is an automated system of locating a
customer’s bag, therefore reducing the amount of time that would
normally be spent on phone calls and Teletype messages.
Introduction to the Baggage Service Tab
All The Baggage Management Analysis System functions are accessed
from the Baggage Service tab. To access the Baggage Service function
labels:
•
Airport users: Select <F7>
•
Reservations users: Select <F6>
The Baggage labels are displayed:
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Baggage record
A baggage Record is a record of the mishandling of a passenger’s bag,
most often, a Record is created for a lost bag. Upon confirmation that the
baggage did not arrive with the passenger, the Baggage Service user will
take the steps outlined in this module to create a Record for tracking
purposes.
The required elements of a baggage record are:
•
passenger name(s)
•
bag tag(s)
•
itinerary and ticket number
•
address (local and/or permanent)
•
telephone (home and /or business, local and /or permanent)
•
description of bag
•
check-in information
When the baggage record is complete and the transaction ended, a system
search is completed to determine if the bag is being tracked in the airline’s
host system for a possible match. This will only work if the airline also
uses the tracking process to create Baggage Management Analysis System
Records for any unclaimed bags, which are referred to as onhand bags.
The same is true when a Baggage Service user enters an onhand bag into
the system. A search of all Records is completed to determine if there is a
match. The Baggage Management Analysis System searches all onhand
bag Records for a match to the open Records, and searches all Records for
a match to an onhand bag Record.
Responses to the search are placed on a baggage message queue for
review. (Baggage Message Queues are discussed in the Baggage Queues
module.)
Baggage - Create Record
The purpose of the Create Record label is to create a baggage record for
any lost baggage, damaged baggage, or pilfered baggage.
To access the Create Record functions, select <Shift+F1> from the
Baggage tab.
The Create Baggage Record pop-up window displays with three options.
To create a baggage Record:
•
Select Option:
– Create Record Without PNR
– Retrieve PNR and Create Record
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– Create Record With Active PNR
•
Depending on option selected, Flight and Last Name may be required
in this pop-up window
•
Select <OK>
In most cases, it is preferable to display the passenger’s PNR as the first
step in creating a Record. By doing so, required information is
automatically transferred from the PNR into the Baggage record file.
However, in cases where the PNR cannot be retrieved, the user is still able
to create a Record. For purposes of this lesson, the Create Record without
PNR is discussed first, to permit detailed explanation of the steps in the
process.
Create Record without PNR
From the Create Baggage Record pop-up window,
•
Select Option: Create Record Without PNR
•
Select <OK>
The Add Bag Tags pop-up window displays.
•
Destination: Enter the three-letter Destination Airport or city code
•
Bag Tag Numbers (at least one is required):
Standard IATA bag tags contain six numeric characters. The bag tag
number input fields allow up to eight characters, as two additional
spaces are provided for an airline 2-letter alpha code.
Note:
The two-letter airline code should precede the bag tag number
only when the bag tag was issued by another airline
(example: HA123456).
•
As advised, enter UNK if the bagtag number is unknown
•
Select <OK>
As a pop-up window series is completed, the Record or any error
responses display on screen.
Duplicate
bag tags
8
When the bag tag(s) are entered, the database is searched for any
previously created baggage records that have the same bag tag number. If
a Record with a matching bag tag number is found, the Duplicate Bag
Tag pop-up window displays:
August 2004
•
Select either:
– Continue Creating Record
– Display Previously Created Record
•
Display
Previously
Created
Select <OK>
If Display Previously Created Record is selected, the Record currently
being created is ignored and the previously created Record is displayed on
screen.
Record
Continue
Creating
Record
If no duplicate bag tag number was found by the system, or if the user
chooses to Continue Creating Record, the Add Passenger Name popup window displays.
Add
Passenger
Name
•
Enter Last Name
•
Enter First Name
•
Select type of Passenger Contact
– In Person
– Phone
– Correspondence
– Non-Revenue
– Voluntary Separation
•
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Select <OK>
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Add
The Add Passenger Address pop-up window displays
Passenger
Address
Note:
About the statement
“ONLY enter information NOT already present in Baggage
Record”: this statement appears in several of the Create Baggage
Record pop-up windows. When creating a Record without a
PNR, no information will be present. Enter all necessary
information.
•
Select Permanent Address and/or Local Address
•
For each address field selected (Permanent and/or Local), either:
enter the Street Address, City, State / Province, and Postal Code,
or select Passenger Will Contact
– Select Passenger Will Contact if any or all of the Permanent/Local
address information is not currently available
– If Passenger Will Contact is not selected for a category
(Permanent/Local), the Street Address, City, State / Province, and
Postal Code fields are required for that category
•
Select <Next>
Add
The Passenger Phone pop-up window displays.
Passenger
Phone
•
Enter passenger telephone contacts as available:
– Permanent Phone: Home
– Permanent Phone: Business
– Local Phone: Home (or hotel, as applicable)
– Local Phone: Business
– Alternate number: Mobile
– Alternate number: Fax
– if No Phone information is available,
select Passenger Will Contact
•
Select <Finish>, as this will finish the Passenger Information part of
the Record.
To further enhance the search for the lost bag, the itinerary and ticket
information are required in the baggage Record.
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Add Itinerary
The Add Itinerary pop-up window displays.
(Passenger /
Baggage)
Enter:
•
The 2-character Airline code and Flight Number
– The flight number must have a minimum of two digits.
If the flight number is a 1-digit flight number, add a 0
(i.e. flight 2 should be flight 02).
•
Date
– Select month from drop-down list
– Date must be either a past date (up to 330 days past) or the current
date – cannot be a future date
•
Class flown
•
Origin (enter three-letter city or airport code)
•
Destination (enter three-letter city or airport code)
– If any data is entered in the boxes outlined above, all boxes must
then contain data
•
Ticket Number (enter UNK if ticket number is not available)
– The Ticket Number or UNK must be included with the first
itinerary segment in the Baggage record
•
Select Type of Itinerary being entered:
– the Passenger’s itinerary
– their Baggage’s itinerary
When the passenger’s itinerary is different than the routing of the
baggage, the user should enter the itinerary for each leg of the itinerary.
Enter the Passenger itinerary first.
•
Select Add More if more itinerary segments need to be entered
If Add More is selected, the Add Itinerary pop-up window is returned.
Fill in the required data until the itinerary is complete.
•
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Select <OK>
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Add Baggage
Description
The previously entered bag tag number(s) display on screen and the
Record Options: Bag Description pop-up window displays. See the
example below:
*B«
BAG TAGS
1 CRC U0 793437
2 CRC U0 793438
Enter:
•
Tag / Line Number: enter the list number of the bagtag that this
description corresponds to
•
Select Record Type: select from the pull-down list –
– On-Hand
– Loss
– Damage
– Pilferage
(For purposes of this lesson, select Lost. The other options are covered in
subsequent modules.)
•
Color: select from pull-down list
•
Bag type: enter the two-numeric bag type code
– To view a list of bag type code numbers, select Display Bag Type
Baggage Type
The Baggage Type pop-up window immediately displays:
Use the up and down arrows on the keyboard to view the entire list.
This listing should be used in conjunction with a hardcopy of the IATA
baggage chart, so that non-zippered bags (codes 1-11) and zippered bags
(codes 20, 22-29) can be described accurately.
Note that this is an informational pop-up window only – highlighting an
item from this list does not move it into the Record Options: Bag
Description pop-up window.
– Select <Previous>
Focus returns to the Record Options: Bag Description pop-up window.
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Descriptive
•
Select Descriptive Elements from the pull-down lists:
Elements
Up to three descriptive elements may be indicated.
Note:
Elements selected must be entered in the alphabetical order of
their codes. The individual element codes are:
C
Combination locks
H
Handles (retractable)
P
Pockets
S
Straps
W
Wheels
X
No element present
To assist in proper entering of the elements, the three-letter total element
code displays to the right of the third element box. Select an element and
tab to see the total element code updated:
If only one or two elements are entered, leave the remaining options at
“No Elements.” If no descriptive elements at all are selected, the default
total element code is XXX.
•
The following fields are optional:
– Material (what the bag is made of: metal, plastic, etc.)
– Manufacturer (this field allows up to six characters. Enter
SAMSON for Samsonite, AMERIC for American Tourister, etc.)
– Initials on bag
– Surname on Bag
(must be at least two letters; can be surname on bag or in the bag)
(Please recall that it is easier to trace lost baggage when the maximum
amount of descriptive information is provided.)
•
Remarks should be applicable to this specific bag
– add any additional information that may be helpful in tracing the
bag, such as YELLOW YARN ON HANDLE, etc.
– If your carrier does not participate in Content Categories, use
Remarks to document the bag contents
•
Select <OK>
If your carrier participates in Content Categories, continue to the next
section.
If your carrier does not participate in Content Categories, the Content
Categories pop-up window will not display. Please continue to the section
of this module concerning the Add Check In Information pop-up
window on page 21.
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Content
Categories
SITA World Record is a worldwide interline tracing service offered
jointly by IATA and SITA. For those carriers who subscribe to World
Record, there are standard content categories for each baggage description
item that assist World Record in finding possible baggage record matches
outside of the Host partition. Each carrier hosted within the Sabre system
has the option to activate or deactivate the Content Categories function.
For those carriers who have activated the content categories function, after
the Record Options: Bag Description pop-up window has been completed,
the Content Categories pop-up window displays:
Use the <Tab> key to move through the Content Categories pop-up
window line by line. Use <Shift+Tab> to back up. The up and down
arrow keys move the cursor up and down the first column of categories.
•
Click with the mouse or use the space bar to place a check ; before
each category that applies
Up to a maximum of 12 items may be selected.
(The “Bag Locked” content category would be used when
creating an on-hand baggage record.)
•
Select <OK>
The Category Descriptions pop-up window displays.
The number of lines displayed in this pop-up window matches the number
of items selected in the previous pop-up, each line matches one of the
catergories previously selected. See the example display below:
(If “Bag Locked” was selected in the previous pop-up window, alone or in
combination with other items, the Category Descriptions pop-up window
will not display.)
•
Fill in the descriptions for each category
– Every category item that was selected must have a description
added
•
Select <OK>
The baggage description displays on screen.
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If multiple bag tags were entered at the start of the Create Record process,
the Record Options: Bag Description pop-up window returns to permit
description of the next bag.
Add Check-In
Information
Once all bags (and contents, as applicable) are described,
the Add Check-In Information pop-up window displays:
•
Number of Bags Checked: enter the total number of bags checked by
the passenger.
•
Number of Bags Received: enter the total number of bags received
by the passenger.
– When creating a Loss baggage record, the number of bags received
must be less than the number of bags checked
•
Last City Seen: enter the three-letter city or airport code where the
passenger last saw their baggage
•
Minutes Before Departure: enter the number of minutes before
departure that the passenger had checked their baggage
•
Select Check-In Location: select from list –
– Customs
– Departure Gate
– Other Airline
– Skycap (includes curbside, check internally with your carrier)
– Ticket Counter
– Untagged
– Unknown (hotel, ship, etc.)
•
Remarks
Select <OK>
The Baggage Record redisplays on screen and the Remarks pop-up
window displays.
This screen allows the user to document any additional information or
advice given to the passenger.
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•
Fill in the Remarks
•
If more remark spaces are needed, check More Remarks and the popup is re-displayed blank.
•
If there are no remarks, leave the window blank
•
Select <OK>
Note:
End Baggage
Record
The only baggage record field that can not be changed or deleted
after end transaction is the Remarks field. Therefore, it is very
important that this information is input correctly. Once end
transaction occurs, the remarks become a permanent part of the
record and can not be deleted or changed.
The baggage record, built without an active PNR, is now complete. An
End Transaction is required to complete the Record, so the End Baggage
Record pop-up window displays:
•
Select Option:
– End
– End and Retrieve
– End and Clear Windows
– End and Sent to WorldTracer
The response depends upon the option selected:
•
If the End or the End and Clear Window options were selected,
the on-hand baggage record is ended
•
The End and Send to WorldTracer option displays a response
similar to the following:
ET/ETC
LIR.U0.347834.LIR.31MAR.1749.SVFROM-MSG SENT
(The WorldTracer option is further discussed in the Baggage Queues
module.)
•
For purposes of this lesson, select End and Retrieve.
•
Select <OK>
Upon End Transaction, the Record is assigned a locator number of six
alpha characters.
ER
OPEN RECORD.
SVEPUU
L/SJU
NAME
EMILY/HEMMINGWAY-P
BAG TAGS
1 CRC U0 975126
The baggage record file contains a signature field on the bottom line that
displays the location, user sign, time and date, indicating where and when
the file was originally created:
CRC.CRC3KL 1642/11AUG04 SVEPUU
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August 2004
The Record is automatically placed on the station’s list of lost baggage
(Record list) and placed on the station’s baggage queue D. These lists and
queues are used in the system to assist in tracing lost baggage. These
items are discussed in detail in the modules covering Baggage Tracing
Techniques and Baggage Queues.
Print
Claim Receipt
Upon redisplay of the baggage record, the Claim Receipt pop-up window
displays.
This pop-up window provies the option to print a claim receipt for the
passenger. The Claim Receipt option is part of Baggage Print Form, which
is an elective option in the system and is controlled by an internal bit.
•
Do you want a Claim Receipt?:
Select Yes or No
Note:
•
a hardcopy printer must be assigned in order to print a Claim
Receipt. (For printer assignment assistance, please refer to the
Printer module.)
Select Language: select one of the languages offered.
– English (default)
– Spanish
– German
– Portuguese
– French
– Italian
•
Claim Receipt: enter an optional, alternate phone number for the
passenger to call to check on claim status
•
Select <OK>
The Claim Receipt is generated.
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Creating Records from PNRs
As previously stated, It is recommended, whenever possible, to create a
baggage record by using a passenger’s reservation record (PNR). By
doing so, the system transfers selected PNR data into the baggage record.
The PNR is automatically ignored and the User Assembly Area (AAA) is
placed into Baggage mode.
The following elements are captured from the PNR and placed in the
Baggage record:
•
Passenger Name
- The first surname in the PNR is used
•
Passenger Itinerary
- This field is searched for yesterday's and today's segments. The
system searches for a match between the AAA of the user’s
workstation and the offpoint of an itinerary segment.
•
Remarks Line
- This field is searched, checking for baggage related remarks
(identified by the word BAG at the beginning the remarks line).
A maximum of 85 characters per line is saved. Total remarks cannot
exceed 375 characters.
•
Ticket Number (if system generated)
- Ticketing field is searched for a system generated ticket number. If
one exists, it is added to the first itinerary line.
•
Phone
- The system searches for -B and -H designators in the phone field of
the PNR. If these designators are found, the numbers are added to the
baggage Record. If not found, the first valid phone number is added to
the baggage Record as the home phone. A valid phone number is
considered to be all numeric.
Note:
The data captured from PNR elements is not displayed in the
Baggage Create pop-up windows. Review the work area behind
the pop-up see if the required data is captured. See the following
example:
This Baggage record was created from a PNR and is at the “Add
Passenger Address” step.
Per the “Address” display in the work area, there was no address
information transferred from the PNR to the baggage record. Therefore,
the address information should be entered into the Add Passenger Address
pop-up window.
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Next, the Passenger Phone pop-up window displays:
Because a home phone number was listed in the PNR record, the phone
number was picked up by the baggage record. Therefore, this phone
number does not have to be re-entered into the Passenger Phone pop-up
window.
If any changes must be made to any of the fields captured from a PNR,
(for example, if the phone number captured is the local home instead of
the permanent home), the Modify Record option <Shift + F4> must be
used once the Create Baggage Record workflow is completed.
When the baggage record is completed and the transaction ended, a search
is made to determine if the bag is already on the onhand list in the airline's
host system for a possible match. This will only occur if the airline also
creates files for unclaimed baggage in the Baggage Management Analysis
System. As stated before, when a baggage service user enters an
unclaimed bag into the system, a search is made of all baggage records to
determine if there is a match.
Responses to the search are placed on baggage message queues for
review.
Retrieve PNR and Create Record
Follow these steps to retrieve a PNR and create a baggage record:
Select <Shift+F1> from the Baggage tab, to access the Create Record
functions.
The Create Baggage Record pop-up window displays.
•
Select Option: Retrieve PNR and Create Record
•
Flight: enter an active flight number from the PNR
•
Last Name: enter the passenger’s last name
•
Date (optional): enter date and select the month.
– If the date is left blank, today’s date is assumed.
30
•
Origin (optional): enter the three-letter city or airport code where the
passenger boarded the flight.
•
Select <OK>
August 2004
If a single PNR matches the flight/date-name entered, the PNR is
displayed on screen and the Add Bag Tags pop-up window displays:
If multiple PNRs match the flight/date-name entered, the list of PNRs is
displayed on screen and the Select Line Number pop-up window
displays:
•
Select the Line Number of the PNR from the list that is to be
displayed
•
Select <OK>
The Add Bag Tags pop-up window displays.
The workflow loop to create a baggage record with a PNR is the same as
when creating a baggage Record without a PNR. The pop-up windows are
presented as follows:
•
Add Bag Tags
•
(Note that the Add Passenger Name pop-up window is not displayed
when creating a baggage record from a PNR. The first passenger’s
name field in the PNR is taken into the baggage record.)
•
Add Passenger Address
•
Passenger Phone
– Check the work area to see if a phone contact has been captured
•
Add Itinerary
– Check the work area to see if the itinerary has been captured
•
Add Baggage Description
•
Add Check-in Information
•
Add Remarks
•
End Baggage Record
If an error is made during the create process, it is advisable to continue
through the process to the End Baggage Record pop-up window before
selecting Modify <Shift+F4> to make any corrections.
If a Record is not ended, the incomplete Record will remain in the user’s
work area until the user chooses to Ignore Transaction or to End Baggage
Record.
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Create Record with an active PNR
When selecting the Create Record from Active PNR option from the
Create Baggage Record pop-up window, the user must have an active
PNR already displayed in their work area.
The same succession of pop-up windows are displayed to input the
required fields. These are the same series of pop-up windows mentioned
in the Retrieve PNR and Create Record workflow:
•
Add Bag Tags
•
(The Add Passenger Name pop-up window is not displayed)
•
Add Passenger Address
•
Passenger Phone
– Check the work area to see if a phone contact has been captured
•
Add Itinerary
– Check the work area to see if the itinerary has been captured
•
Add Baggage Description
•
Add Check-in Information
•
Add Remarks
•
End Baggage Record
Create Record via Components
If, for any reason, the workflow is interrupted from the Create Record
label <Shift + F1>, the baggage record can be completed by using the
Add option on the Modify / Close label <Shift + F4>.
In order to end a Baggage record, the following fields are required:
•
Bag Tag
•
Baggage Description
•
Passenger Name
•
Address (or PWCT)
•
Phone (or PWCT)
•
Itinerary (ticket number required on first itinerary line)
•
Check-in field
Detailed use of the Modify option is discussed later in this module.
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End Baggage Record / Ignore Baggage Record hotkeys
In order to end a Baggage record outside of the Create Record workflow,
use the End Baggage Record hotkey <Ctrl+B>.
When selected, the End Baggage Record pop-up window displays:
End
Baggage
Record
hotkey
•
Select Option:
– End
– End and Retrieve
– End and Clear Window
– End and Send To WorldTracer
•
Select <OK>
The requested action is performed.
Note:
The PNR End Transaction hotkey <Ctrl + E> can also be used
to end a baggage record; however, if used, do not enter any
Received From data or select any PNR options other than
Redisplay.
Ignore
Baggage
The same Ignore hotkey used for ignoring a PNR <Ctrl + I> is also used
to ignore a Baggage record.
Record
hotkey
Ignoring a Baggage Record while in initial Create Record mode (before
performing an End transaction) will remove all record of the baggage
transaction from the database.
Ignoring a retrieved baggage record will return the baggage record to the
original form as when it was last ended.
When <Ctrl+I> is selected, the Ignore pop-up window displays:
•
Select: Redisplay PNR
– If Redisplay PNR was selected and the Baggage Record had been
previously ended, the Baggage Record is redisplayed on the screen.
– If the Baggage Record was being newly created (had not been
ended), the Baggage Record is simply removed from the work area.
•
Select Clear All (if desired)
•
Select <OK>
The requested action is performed.
Note:
36
If a Baggage Record (or other Baggage function) is active in your
work area, many other system functions are unavailable. This
includes:
August 2004
•
STARs functions (display, build)
•
FOCUS functions
•
All Passenger Reservation record functions
•
Work Area display
•
Many of the Tools functions
•
Most of the Encode/Decode Atlas functions
•
Sign Out
The current Baggage mode must be removed from your work area by
Ignoring or by Ending, once done, other functions will again be available.
Baggage - Display Record
An existing baggage record can be retrieved by the Record locator, by bag
tag number or by other items in combination.
Select <Shift+F2> from the Baggage labels to activate the Display
Record functions.
The Display Record Options pop-up window displays.
•
Select Option:
– Baggage Locator
– Bag Tag Number
– Other Combinations
•
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Select <OK>
August 2004
Each display option is discussed below.
Display
Record by:
Baggage
Recall that upon End Transaction, a baggage record is assigned a locator
number of six alpha characters. This number is found both at the top and
the bottom of the Record display. See the example below:
Locator
ER
OPEN RECORD.
SVEPUU
L/SJU
NAME
EMILY/HEMMINGWAY-P
BAG TAGS
1 CRC U0 975126
[…]
CRC.CRC3KL 1642/11AUG04 SVEPUU
To display a baggage record by baggage locator, select the Baggage
Locator radio button and use the tab key.
The Record Locator fill-in box displays:
•
Enter the baggage Record’s Record Locator
•
select <OK>
The requested baggage record displays on screen.
Display
Record by:
Bag Tag
When Bag Tag Number option is selected from the Display Record
Options pop-up window, the Bag Tag Number, Station Code and
Airline Code boxes immediately display:
Number
•
Enter the Bag Tag Number
•
The Station Code and Airline Code are optional
– if the Airline Code is entered, the Station Code is required.
•
Select <OK>
The requested baggage record displays on screen.
40
August 2004
Display
Record by:
Other
The Other Combinations option permits searching for a baggage record
by passenger details other than a Baggage Record locator or a bag tag
number.
Combinations
•
Select Option:
– Other Combinations
•
Select <OK>
The Display Record(s): Other Combinations pop-up window displays:
Various fields in this pop-up window work in conjunction with other
fields.
•
Enter Last Name
•
Select Type of Record:
– On-hand
– Loss
– Damage
– Pilferage
•
Select Bag Color
•
Enter the two-numeric IATA Bag Type code
– If using the Bag Color and Bag Type options,
the Type of baggage record must also be selected.
the type must be either Loss or On-hand
•
Enter a Search Start Date and a Search End Date
– If using the Dates options, both a start date and an end date must be
entered
42
August 2004
– The Date options require a last name, a Record type, or both
(The user’s current AAA city is used as the search default city.)
•
Select <OK> to start the search process
The requested format search is sent to the system, the system response
displays on screen.
•
If a single baggage record matches the search criteria, the baggage
record displays on screen
•
If multiple baggage records match the search criteria, a list of baggage
records displays on screen
– The Select From List pop-up window also displays:
•
From the list, enter the Line Number of the baggage record to be
displayed
•
Select <OK>
The selected baggage record displays.
Reading a retrieved baggage record
A baggage record displays differently than a passenger reservation record.
See the example below:
OPEN RECORD.
SVEPWE
L/SJU
NAME
SURINAME/DOMINICA MS-P
BAG TAGS
1 SJU U0 124104
2 SJU U0 124106
3 SJU U0 124108
ADDRESS
553 W.29TH AVE APT 309B-PERM
TACOMA WA 90394
2349 PLAYA DE LA CASCARA-LOCL
SAN JUAN PR 00938
PHONES
1 787-555-2121-PH
ITINERARY
1 U0 0124 B 12AUG SEA ABQ 3662154527127
2 U0 0104 B 12AUG ABQ SJU
BAGGAGE DESCRIPTION
1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE
CONTENTS BAG 1
1 SHIRT
/LINEN NO COLLAR
2 SKIRT
/PLEATED A-LINE BLACK
2 L GY24CWX METAL//DS /SURINAME/YELLOW TASSEL ON HANDLE
CONTENTS BAG 2
1 COSMETICS
/ELIZABETH ARDEN POWDER AND LIP GLOSS
2 FOOTWEAR
/SANDALS
BAGGAGE CHECKIN
04/01/T/0120/SEA
FLIFO*0124-NONE AVAILABLE
FLIFO*0104-2ABQ/POSSIBLE WX DELAY*1021*FSGKLL
FSGKLL.12AUG.1032
REMARKS - 5
1 CREATED FROM PNR LJZGGP
FSGKLL.12AUG.1023
2 PSGR WILL BE IN PONCE ON SATURDAY, PHONE NBR TO BE
ADVISED
FSGKLL.12AUG.1032
SJU.SJUK43 1032/12AUG04 SVEPWE-PNR
44
August 2004
Record status
The first line indicates that this is an open Record (no settlement, or bag
has not been delivered).
OPEN RECORD.
Baggage
The Baggage record locator is on the second line.
Locator
SVEPWE
Record Type
/ City
A one-letter code to indicate the type of Record is shown next, followed
by the three-letter code of the controlling or create city:
L/SJU
The type of baggage record codes are:
D =
Damage
L =
Loss
O =
On-hand
P =
Pilferage
Name /
Contact codes
Only one name may appear in a baggage record. At the end of the name is
a one-letter code to indicate how the passenger made contact to have the
Record created:
NAME
SURINAME/DOMINICA MS-P
The contact codes are:
Bag Tags
C =
by Correspondence
F =
by Phone
N =
Created for a Non-revenue passenger
P =
in Person
V =
Voluntary Separation
The Bag Tags field displays where the bag was checked to, the carrier
code of who checked the bag and the bag tag number(s) or UNK (for
Unknown):
BAG TAGS
1 SJU U0 124104
46
2 SJU U0 124106
3 SJU U0 124108
August 2004
Address fields
In the Address field, -PERM indicates the permanent address, -LOCL
indicates the local address.
ADDRESS
553 W.29TH AVE APT 309B-PERM
TACOMA WA 90394
2349 PLAYA DE LA CASCARA-LOCL
SAN JUAN PR 00938
PWCT indicates Passenger Will Contact.
When both address fields are present, the permanent address is always
displayed first, the local address always displays second.
Even though the Address field lines are not numbered, the permanent
address actually inhabits address lines 1 and 2, the local address always
inhabits address lines 3 and 4. This information is important to know
when modifying the Address field (covered later in this module).
If an international (non-U.S.) address was indicated, INTL displays at the
end of the address city line.
Phones
PHONES
1 787-555-2121-PH
The Phone codes are:
PH =
Permanent Home
MP =
Mobile Phone
PB =
Permanent Business
FX =
Fax
LH =
Local Home/Hotel
LB =
Local Business
PWCT = Passenger Will contact
Itinerary
In the Itinerary, the ticket number or UNK (for Unknown) must follow the
first segment.
ITINERARY
1 U0 0124 B 12AUG SEA ABQ
2 U0 0104 B 12AUG ABQ SJU
3662154527127
Baggage itinerary is indicated by –B at the end of the segment line.
Baggage
Description
BAGGAGE DESCRIPTION
1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE
CONTENTS BAG 1
1 SHIRT
/LINEN NO COLLAR
2 SKIRT
2 L GY24CWX METAL//DS /SURINAME/YELLOW TASSEL ON HANDLE
CONTENTS BAG 2
1 COSMETICS
/ELIZABETH ARDEN POWDER AND LIP GLOSS
2 FOOTWEAR
/SANDALS
Much of the Baggage Description line information appears as abbreviated
codes. To explain these codes in detail, each component of the Baggage
Description line is described below:
Bag description
1
L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE
number
This number corresponds to the bag tag number at the top of the Record.
48
August 2004
Record code
1
type
Possible code types include:
D =
Damage
L =
Loss
O =
On-hand
P =
Pilferage
(These are the same codes as those that appear in the name field)
Color code
1
A single color code can stand for various related colors:
WT =
White, Clear
BK =
Black
GY =
Grey, Silver, Aluminum
BU =
Blue, Turquoise
RD =
Red, Maroon, Pink, Purple, Violet, Lilac, Mauve, Burgandy
YW =
Yellow, Orange, Gold
BE =
Beige, Cream, Ivory
BN =
Brown, Tan, Taupe, Bronze, Copper
GN =
Green, Olive, Jade
MC =
Multi-color (two or more solid colors, excluding trim)
PR =
Print, Pattern, Floral, Spotted, Tapestry, Stripe, Plaid, Checked
TD =
Tweed
Bag type code
1
Note:
The codes shown in this lesson are provided as only a general
guideline. For the most accurate description, especially for the
non-zipped (codes 1-11) and zippered (codes 20-29) categories,
please refer to the IATA Airline Baggage Identification Chart.
A list of the baggage type codes is also available from the Display Codes
label <shift + F5>, as referenced on page 60 of this module.
Non-zippered (without external or outside zippers):
50
01
Hard shelled/molded
02
Hard shelled bag with retractable handle
- includes all sizes
03
Rigid frame (hard or soft side)
may have reinforced corners
04
Rigid frame ususally non- expandable,
rounded or contoured top, one or two handles
05
Rigid frame, soft sided, expandable
06
Attache/brief case
07
Flight/pilot’s bag/document case
08
Military style bag
09
Camping/laundry/garbage bags
10
Cardboard box/wooden boxes/metal containers with
miscellaneous contents.
11
Footlocker/trunk
August 2004
Bag type codes
(continued)
Zippered (with external or outside zippers):
20
hanging or folding garment bags
22
soft sided bag with retractable handle, all sizes
23
rigid frame, soft side suitcase with one handle
24
soft side suitcase with two handles
25
gym/sport type bag – all sizes (can have shoulder strap)
26
bag with a shoulder strap (strap may have been detached)
27
tall softsided
(may be expandable in height, often has wheels)
28
matted woven bag
29
backpack/rucksack with or without frame
Special Containers:
50
small package priority service
51
courier bag
52
sample/display case – often custom made
53
art or display portfolio
54
tube – without sporting equipment
55
duty free articles
56
cosmetic/beauty case
57
kennel/pet container
58
ice chest/cooler/plastic storage container
59
tool/tackle box
Bag type codes
(continued)
Sporting Goods:
60
fishing rods/poles/sticks-with or without container
61
firearms
62
golf bag and/or clubs
(specify color and brand of golf bag, when both are available)
63
bicycle and/or accessories
64
sleeping bag/bedroll/tent
65
surfboard/windsurfer/paddle board (boogie board)
66
skis and/or ski poles – with or without container
(specify color and brand of skis/poles – not the container)
67
snowboards/other sledding devices - with or without container (specify color and brand of item – not the container)
68
ski boots and/or boot bag
(specify color and brand of boots – when both are available)
69
individual sporting equipment not listed elsewhere
Child / Infant:
52
70
stroller/pram/baby carriage
71
child/infant car seat
72
child/infant equipment not listed elsewhere:
e.g. infant carrier, playpen, crib
August 2004
Bag type codes
(continued)
Photo/electronic/musical/communications equip:
80
audio equipment:
e.g. radio, tape/cassette/cd player, amplifier, speakers
81
video/visual/photo equipment
82
computer equipment:
e.g. PC computer, external floppy disk drive, monitor, keyboard,
laptop computer, notebook computer, printer, computer games
83
electrical appliances
84
communication equipment:
e.g. typewriter, facsimile (fax) machine, photocopier, answering
machine, telephone
85
musical instrument
Items not shown elsewhere
90
baggage trolley
91
wheelchair, wheelchair battery, other orthopedic devices
92
security removed items (item should be described in remarks)
93
shopping bag e.g. paper, straw, plastic, nylon
98
beach or patio umbrella only
99
Article other than bag, that does not appear on this list
(item should be described in remarks)
Descriptive
1
Elements
In the above example, the bag is described as having Combination locks,
Pockets and Straps.
The Descriptive Elements field is always three characters, elements will
display in alphabetical order.
C =
Combination locks
H =
Handles (retractable)
P =
Pockets
S =
Straps
W =
Wheels
X =
No element present (or no element noted)
Examples:
Optional
- if no elements were noted, code will be:
XXX
- if one elements noted, code will be [letter]XX:
WXX
- if two elements noted, code will be [letter][letter]X:
HSX
1
Description
fields
Material
The Baggage Description fields past the Descriptive Elements are
optional.
1
- What the bag is made of
54
August 2004
Manufacturer
1
The Manufacturer’s name field only allows six characters and so will be
abbreviated in most cases.
Initials on bag
1
The initials space is always a three-character field, if less than three
initials are entered, the rest of the field will be blank spaces.
Surname on bag
1
Remarks
1
The remarks should be specific to the individual bag described.
For carriers that do not use Content Categories, these remarks are also
used to describe the bag contents.
If an optional description field was not notated, the field will still be
indicated by a slash ( / ):
3
L RD82HSX CANVAS//
//COMPUTER BAG
In the above example, only the Material and Remarks were entered; the
Manufacturer, initials and surname field were left blank.
Content
CONTENTS BAG
1 SHIRT
2 SKIRT
Categories
1
/LINEN NO COLLAR
If a carrier uses Content Categories, the content categories and content
descriptions follow after each bag description.
Baggage
Check-in
BAGGAGE CHECKIN
04/01/T/0120/SEA
The first number is the number of bags checked,
followed by the number of bags received.
The letter indicates where the bag was checked:
C =
Customs
G =
Departure Gate
O =
Other Airline
S =
Skycap (includes curbside)
T =
Ticket Counter
U =
Untagged
X =
Unknown (hotel, ship, etc.)
The next number is the number of minutes before departure when the
passenger had checked in their baggage.
The last code is the 3-letter code for the station / city where the passenger
last saw their baggage.
56
August 2004
Flight
Information
FLIFO*0104-2ABQ/POSSIBLE WX DELAY*1021*FSGKLL
FSGKLL.12AUG.1032
If any flifo (flight information) is available in the system that matches the
itinerary entered, that flifo is entered into the baggage record. (For details
on reading Flifo, please refer to the Flight Information module.)
Remarks
REMARKS - 5
1 CREATED FROM PNR LJZGGP
FSGKLL.12AUG.1023
2 PSGR WILL BE IN PONCE ON SATURDAY, PHONE
ADVISED
FSGKLL.12AUG.1032
NBR TO BE
This section contains the free-field remarks. In the example above, the
first remark advises that the baggage record was created from PNR
LJZGGP. Each remark line is followed by the creating user’s sine and the
date and time stamp.
(The “5” in the section header “REMARKS – 5” refers to the system format
for entering remarks.)
Signature Line
SJU.SJUK43 1032/12AUG04 SVEPWE-PNR
The signature line indicates:
Example:
- where the baggage record was created:
SJU
- the creating agent’s home station and sine:
SJUK4E
- the time and date the Record was created:
1032/1AUG04
- the baggage record locator:
SVEPWE
- notation that the Record was created from a PNR:
-PNR
Display Codes
The Display Codes label contains three options which provide online
access to baggage code tables stored within the Sabre system.
Select the Display Codes label <Shift+F5>.
The Display Codes pop-up window displays:
58
August 2004
•
Select Option:
– Reason Codes
– Color Codes
– Type Codes
•
Select <OK>
The selected code table displays on screen. The options are described
below.
Reason Codes
The Reason Codes option is used primarily with the Deliver/Arrival
label <Shift + F7> and the Charge and Code label <Shift + F9> and is
discussed in the modules for these functions.
Color Codes
The Color Codes are IATA standard, and are used to describe the color of
the baggage in a baggage record. When the Color Codes option is
selected, the IATA Color Codes table displays on screen:
BV*CLR
IATA COLOR CODES
CODE DESCRIPTION
WT
WHITE / CLEAR
BK
BLACK
GY
GREY / SILVER / ALUMINUM
BU
BLUE / TURQUOISE
RD
RED / MAROON / PINK / PURPLE / VIOLET / LILAC /
MAUVE / BURGANDY
YW
YELLOW / ORANGE / GOLD
BE
BEIGE / CREAM / IVORY
BN
BROWN / TAN / TAUPE / BRONZE / COPPER
GN
GREEN / OLIVE / JADE
MC
TWO OR MORE SOLID COLORS, EXCLUDING TRIM
PR
PRINT / PATTERN / FLORAL / SPOTTED / TAPESTRY /
STRIPE / PLAID / CHECKED
TD
TWEED
Note that several color variants are represented by a single code, for
example, a red, maroon, pink, purple, violet, lilac, mauve or burgandy bag
would be coded RD.
When creating a baggage record through the Agent Interface application,
user-friendly pull-down lists are provided that automatically translate a
bag color into the applicable two-letter code. Access to this IATA Color
Codes table is provided via the Display Codes label in order to provide
assistance in reading existing baggage records.
Type Codes
IATA standard baggage Type Codes are used in the baggage description
line of a baggage record. When the Type Codes option is selected, the
IATA Bag Code Table displays on screen:
BV*BAG
BAG CODE TABLE DISPLAY
NON-ZIPPERED
01 02 03 04 05 06 07 08 09 10 11
ZIPPERED
20 22 23 24 25 26 27 28 29
MISCELLANEOUS ARTICLES
CODE
DESCRIPTION
SPECIAL CONTAINERS
50
SMALL PACKAGE PRIORITY SERVICE
51
COURIER BAG
52
SAMPLE/DISPLAY CASE - OFTEN CUSTOM MADE
53
ART OR DISPLAY PORTFOLIO
54
TUBE - WITHOUT SPORTING EQUIPMENT
55
DUTY FREE ARTICLES
56
COSMETIC/BEAUTY CASE
57
KENNEL/PET CONTAINER
¥
Use the page up/page down keys to view the entire list.
For non-zippered bag types (codes 01 through 11) and zippered bag types
(codes 20 through 29), refer to your location’s hardcopy of the IATA
Airline Baggage Identification Chart in order to accurately describe the
lost baggage.
60
August 2004
Baggage - Modify
As in other airport functions, sometimes it becomes necessary to make
changes to an existing record. That option is available to the baggage user
by using the Modify option from the Modify / Close label <Shift+F4>.
The Record Options pop-up window displays
Each item contained in a baggage record can be modified and must be
changed individually.
•
Select Option: Modify Record
(The Close Record option will be covered in a later module)
•
Select <OK>
The Modify Record pop-up window displays.
•
Select Option from the drop-down list:
– Bag Tag Numbers
– Bag Description
– Damage Description Line
– Pilferage Description Line
– Bag Content Mask
– Bag Check-in Info
– Name
– Itinerary
– Address
– Phone
– Remarks
– Change/Delete Forwarding Message
– Damage Authorization
62
August 2004
– Add Damage to Loss
– Add Pilferage to Loss
– Add Pilferage to Damage
•
Select Type of Modification:
– Add
– Change
– Delete
•
Select <OK>
Each option that deals with a Loss baggage record is discussed below.
(The options for modifications to damage, pilfereage and fowarding items
are discussed in later modules.)
Modify
Bag Tag
Numbers
When the Bag Tag Numbers and Add options are selected from the
Modify Record pop-up window, the Add Bag Tag pop-up window
displays.
- Add
•
City: enter three-letter city or airport code of destination
•
Airline:
enter the two-character code of the airline that checked in the bag
•
Enter the new Tag Number
•
Select <OK>
The new bag number is added and the bag tag field displays on screen.
64
August 2004
Modify
Bag Tag
Numbers
When the Bag Tag Numbers and Change options are selected from the
Modify Record pop-up window, the Bag Tag field is displayed in the
work area and the Modify: Bag Tag pop-up window displays.
- Change
*B
BAG TAGS
1 CRC U0 858586
Note:
2 CRC U0 858587
In order to modify a bag tag number, the current work area city /
AAA must match the controlling or create city shown in the
baggage record.
•
Tag / Line Number:
selecting from the tag numbers displayed in the work area, enter the
line number of the bag tag that is to be changed
•
City: enter three-letter city or airport code of destination
•
Airline:
enter the two-character code of the airline that checked in the bag
•
Enter the updated Tag Number
– If only changing the airline or controling city, the tag number still
must be entered
– An UNK code can be changed to a valid bag tag number, but a
previously entered bag tag number cannot be changed to UNK
•
Select <OK>
The bag tag number is updated and the bag tag field displays on screen.
Modify
Bag Tag
Numbers
When the Bag Tag Numbers and Delete options are selected from the
Modify Record pop-up window, the Bag Tag field is displayed in the
work area and the Delete Line pop-up window displays:
- Delete
*B
BAG TAGS
1 CRC U0 858586
Note:
2 CRC U0 858587
A bag tag line may only be deleted if the baggage record is in
initial create mode and the record has not yet been ended.
Also, note that in order to end a baggage record, at least one bag
tag number must be present.
•
Enter Line Number of the bag tag to be deleted
•
Select <OK>
The indicated bag tag number is deleted and the bag tag field displays on
screen.
66
August 2004
Modify
Baggage
Description
- Add
When the Bag Description and Add options are selected from the Modify
Record pop-up window, the Bag Tag and Baggage Description fields are
displayed in the work area and the Record Options: Bag Description
pop-up window displays.
*B*D
BAG TAGS
1 FSG 0I 738473
BAGGAGE DESCRIPTION
NONE
Note:
Each Bag Description must be uniquely matched to a single Bag
Tag number. In order to Add a Bag Description, a Bag Tag
number, without a matching description, must already be present
in the baggage record.
This pop-up window is the same Record Options: Bag Description pop-up
window that is used when creating a baggage record. For details on usage,
please refer to the Add Bag Description section on page 15.
•
Select <OK>
The baggage description is entered into the baggage record and the
updated bag tags and baggage description fields redisplay on screen.
Modify
Baggage
Description
- Change
When the Bag Description and Change options are selected from the
Modify Record pop-up window, the Bag Tag and Baggage Description
fields are displayed in the work area and the Record Options: Modify:
Bag Description pop-up window displays.
*B*D
BAG TAGS
1 SJU U0 858586
BAGGAGE DESCRIPTION
1 L RD29SXX CANVAS/WESTPA/PP /PARKER/
SPIDERMAN BACKPACK
68
August 2004
This pop-up window is the same Record Options: Bag Description pop-up
window that is used when creating a baggage record. For details on usage,
please refer to the Add Bag Description section on page 15.
•
Enter the Tag / Line Number of the description to be changed
Note:
When Changing a Bag Description, certain fields must be
re-entered, even if the information is not to be changed.
These fields are:
•
Select Record Type
•
Color
•
Bag Type
•
Descriptive Elements
For all of the optional fields, data only needs to be entered if the
data is to be added or changed.
•
Select <OK>
The modified baggage description is entered into the baggage record and
the updated bag tags and baggage description fields redisplay on screen.
Modify
Every bag tag number must have a Bag Description field.
Baggage
Description
- Delete
If the Bag Description and Delete options are selected from the Modify
Record pop-up window, the following warning pop-up window displays:
If a deletion of a Bag Description field is desired, delete the bag tag
number.
70
August 2004
Modify
Note:
Bag Content
Mask
- Add
If your carrier does not participate in Content Categories, please
continue to the section of this module concerning the Modify Bag
Check In Information options on page75.
When the Bag Content Mask and Add options are selected from the
Modify Record pop-up window, the Baggage Description field is
displayed in the work area and the Modify: Bag Content Mask pop-up
window displays.
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
1 L BN22CHX CANVAS/HOLLAN/EN /AKKIWABCE/
NAMETAG TORN IN HALF
CONTENTS BAG 1
NONE
2 L BK22HPS NYLON/SAMSON/
///
CONTENTS BAG 2
NONE
SJC.SJCLKK 0622/09AUG04 SJHFZW-PNR
•
Enter the Bag Number for which Contents are to be added
•
Select <OK>
The Content Categories and Category Descriptions pop-up windows
display, as described starting on page 19.
•
If adding an additional line of items to a category that has already
been entered, select the same Category. When the Category
Description line is entered, a new line will be inserted under the same
category.
•
Select <OK>
The baggage description field, with the updated comments, is displayed
on screen. See the example below:
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
CONTENTS BAG 1
1 TOYS
/RAG DOLL WITH YELLOW HAIR
/PLUSH PURPLE KOALA
///
CONTENTS BAG 2
NONE
Modify
Bag Content
Mask
– Change
When the Bag Content Mask and Change options are selected from the
displayed in the work area and the Modify: Bag Content Mask pop-up
window displays.
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
1 L BN10BXX CARD//
/SANTIAGO/TROPICAL FOOD
CONTENTS BAG 1
1 FOOD
/CANNED MANGOES PINEAPPLES ORANGES
2 TOBACCO
/CIGARS IN BOX
MDW.MDW4KM 1933/21JUL04 SOBUZG-PNRM
72
August 2004
•
Enter the Bag Number that contains the contents to be changed
•
Enter the Contents line Number to be changed
•
Select <OK>
The Contegory Descriptions pop-up window displays:
•
Enter the new content description
•
Select <OK>
The baggage description field, with the updated comments, is displayed
on screen.
Note:
If a change of category is desired, delete the category content line
and re-add the new category and content.
Modify
Bag Content
Mask
- Delete
When the Bag Content Mask and Delete options are selected from the
displayed in the work area and the Delete: Bag Content Mask pop-up
window displays.
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
CONTENTS BAG 1
1 TOYS
/RAG DOLL WITH YELLOW HAIR
/PLUSH PURPLE KOALA
///
CONTENTS BAG 2
NONE
•
Enter the Bag Number that contains the contents to be deleted
•
Enter the Contents line Number to be deleted
•
Select <OK>
The Contents deletion entry is displayed on screen. See the example
below:
C1.1@
*
74
August 2004
Modify Bag
Check-In Info
- Add
When the Bag Check-In Info and Add options are selected from the
Modify Record pop-up window, the Baggage Checkin field is displayed in
the work area and the Add Check-In Information pop-up window
displays.
*K
BAGGAGE CHECKIN
NONE
This is the same pop-up window as used in the creation of a baggage
record. For details on usage, please refer to the Add Check-in
Information section on page 21.
Note:
The baggage checkin field in a baggage record is a single-item
field. The Bag Check-In Info and Add options may only be
selected if a baggage checkin field is not already present in the
baggage record. If the baggage checkin field in the work area
shows data present (as in the example below), then additional
information may not be added.
*K
OPEN RECORD.
BAGGAGE CHECKIN
04/02/S/0120/YVR
•
Select <OK>
The baggage check-in information is entered into the baggage record and
the updated baggage checkin field is redisplayed on screen.
Modify Bag
Check-In Info
- Change
When the Bag Check-In Info and Change options are selected from the
the work area and the Change Check-In Information pop-up window
displays.
*K
OPEN RECORD.
BAGGAGE CHECKIN
04/02/S/0120/YVR
YVR.YVR5LK 1841/22JUL04 QRDIRW
76
August 2004
•
Line number – enter the numeral 1
(In a Baggage record, the Baggage Checkin field is a single-item field)
The rest of the pop-up window options are the same as used in the
creation of a baggage record. For details on usage, please refer to the Add
Check-in Information section on page 21.
•
Only fill in the items that are to be changed
•
Select <OK>
The update to the baggage check-in field is entered, the updated baggage
check-in field is redisplayed on screen.
Modify Bag
Check-In Info
- Delete
When the Bag Check-In Info and Delete options are selected from the
the work area and the Delete Line pop-up window displays.
*K
OPEN RECORD.
BAGGAGE CHECKIN
04/02/S/0120/YVR
YVR.YVR5LK 1841/22JUL04 QRDIRW
•
Line number – enter 1
(In a Baggage record, the Baggage Checkin field is a single-item field)
•
Select <OK>
The baggage check-in field is deleted from the baggage record. The entry
and response display on screen:
K1@
*
Note:
78
Please recall that each lost baggage record must have a baggage
checkin field prior to End Transaction.
August 2004
Modify Name Add
When the Name and Add options are selected from the Modify Record
pop-up window, the Name field from the baggage record is displayed in
the work area and the Passenger Name pop-up window displays.
*N
NO NAMES
record. For details on usage, please refer to the Passenger Name section
on page10.
Note:
The name field in a baggage record is a single-item field. The
Name and Add options may only be selected if a name is not
already present in the baggage record. If the name field in the
work area shows data present (as in the example below), then
additional information may not be added.
*N«
OPEN RECORD.
NAME
GORDON/ROBERT -P
LAS.LAS4Z2 1107/11JUN04 RSTCBF-PNR
•
Select <OK>
The passenger name is entered into the baggage record and the updated
baggage record name field is redisplayed on screen.
Modify Name –
Change
When the Name and Change options are selected from the Modify
Record pop-up window, the Name field from the baggage record is
displayed in the work area and the Passenger Name pop-up window
displays.
*N«
OPEN RECORD.
NAME
GORDON/ROBERT -P
LAS.LAS4Z2 1107/11JUN04 RSTCBF-PNR
record. For details on usage, please refer to the Passenger Name section
on page10.
80
August 2004
Note:
When Changing a Passenger Name, all name data fields must be
re-entered, even if a specific part of the information is not
changing.
For example, if the name field shows GORDON/ROBERT-P,
but the first name should be changed to ROBERTA,
the user still must enter all three fields:
Last Name:
GORDON,
First Name:
ROBERTA
Select Passenger Contact: In Person
•
Select <OK>
The name field is updated and re-displayed on screen.
Modify Name
Every baggage record must have a name field.
- Delete
If the Name and Delete options are selected from the Modify Record popup window, the following warning pop-up window displays:
Modify Itinerary
- Add
When the Itinerary and Add options are selected from the Modify
Record pop-up window, the Itinerary field from the baggage record is
displayed in the work area and the Add Itinerary pop-up window
displays.
*I«
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21AUG HAV LAS UNK
LAS.LAS83L 1038/22AUG04 XQXAKG-MASK
record. For details on usage, please refer to the Add Itinerary section on
page13.
•
82
Select <OK>
August 2004
The update to the baggage itinerary field is entered and the updated
baggage itinerary field redisplays on screen.
Modify Itinerary
- Change
When the Itinerary and Change options are selected from the Modify
displayed in the work area and the Modify Itinerary pop-up window
displays:
*I«
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21JUL HAV LAS UNK
Enter:
•
Itinerary Line Number
•
Airline code
•
Flight number
•
Flight Date
•
Class
•
Origin: enter three-letter city or airport code
•
Destination: enter three-letter city or airport code
•
Ticket number (enter UNK if the ticket number is not available)
– Recall that the Ticket Number or UNK must be included with the
first itinerary segment in the Baggage record
•
84
Select Type of Itinerary: Passenger Or Baggage
August 2004
•
Select Repeat if more itinerary needs to be modified
•
Select <OK>
The update to the baggage itinerary field is entered and the updated
itinerary is displayed on screen:
X1¥0U01932Q22JULHAVLAS8987499141013-P
01/ VERIFY FLT/DATE
*I
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21AUG HAV LAS 3667499141013
Modify Itinerary
– Delete
When the Itinerary and Delete options are selected from the Modify
displayed in the work area and the Delete Line pop-up window displays:
*I«
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21JUL HAV LAS UNK
•
Line number: enter the number of the itinerary line to be deleted
•
Select <OK>
The indicated itinerary line is deleted from the baggage record. The entry
X1
X1
NEXT REPLACES 1
Note:
86
Please recall that each lost baggage record must have at least one
segment of passenger itinerary in the record prior to End
Transaction.
August 2004
Modify
Address
- Add
When the Address and Add options are selected from the Modify Record
pop-up window, the Address field from the baggage record is displayed in
the work area and the Add Passenger Address pop-up window displays:
*W«
OPEN RECORD.
ADDRESS
2923 CLARK ROAD-PERM
LAKELAND FL 33815 US
MHH.MHH4GJ 2320/19JUL04 TWCPPL-PNR
As advised in the pop-up window, only enter information not already
present in the baggage record. Space is alloted in the baggage record for
one permanent address and one local address.
This pop-up window is the same as used in the creation of a baggage
record. For details on usage, please refer to the Add Passenger Address
section on page11.
•
Select <OK>
The update entry displays on screen, followed by the updated address
field. See the example below:
W-HIDDEN COVE RESORT ROOM 432B¥MARSH HARBOUR
*
*W
OPEN RECORD.
ADDRESS
HIDDEN COVE RESORT ROOM 432B-LOCL
MARSH HARBOUR
BS INTL
Note:
Modify
Address
- Change
BS I-L
If an address is shown as PWCT (Passenger Will Contact) and the
passenger is now providing a specific address, use the Address
and Change options from the Modify Record pop-up window in
order to update the address field.
When the Address and Change options are selected from the Modify
Record pop-up window, the Address field from the baggage record is
displayed in the work area and the Modify Address pop-up window
displays:
*W
OPEN RECORD.
ADDRESS
MARSH HARBOUR
BS INTL
88
August 2004
•
Line Number: although the address display does not show numbered
lines, the baggage record address field is numbered internally:
– The PERM (Permanent) address is always on lines 1 and 2
– The LOCL (Local) address is always on lines 3 and 4 (even if
there is no permanent address present in the baggage record)
Enter the line number to be changed
•
New Address: Enter the desired address information
Note:
•
The New Address field is not automatically formatted by Agent
Interface. Codes that are automatically added when using the
Add Address option (such as –PERM at the end of line 1,
-LOCL at the end of line 3, or an INTL indicator at the end of
lines 2 or 4) must be entered manually.
Select <OK>
The update entry is sent to the host and the updated address displays on
screen.
W-4@LOST LAKE FL 33815 US
*
*W
OPEN RECORD.
ADDRESS
LOST LAKE FL 33815 US
Modify
Address
- Delete
When the Address and Delete options are selected from the Modify
Record pop-up window, the entire Address field is deleted from the
baggage record. The delete entry is displayed in the work area:
W-@
*
Modify
Phone
- Add
When the Phone and Add options are selected from the Modify Record
pop-up window, the Phone field from the baggage record is displayed in
the work area and the Passenger Phone pop-up window displays:
*P9«
PHONES
1 809-555-2121-PH
As advised in the pop-up window, only enter information not already
present in the baggage record.
90
August 2004
Only one phone number per phone type is allowed in a baggage record.
The Phone type codes, as they appear in the baggage record, are:
PH =
Permanent Home
MP =
Mobile Phone
PB =
Permanent Business
FX =
Fax
LH =
Local Home/Hotel
LB =
Local Business
PWCT = Passenger Will Contact
If an attempt is made to add an additional phone number to a phone type
that is already in the baggage record, an error response indicating an
invalid change will display.
Note:
If a phone type is shown as PWCT (Passenger Will Contact) and
the passenger is now providing a specific phone number, use the
Phone and Change options from the Modify Record pop-up
window in order to update the specific phone field.
This pop-up window is the same as used in the creation of a baggage
record. For details on usage, please refer to the Passenger Phone section
of this module on page12.
Once phone numbers are added,
•
Select <OK>
The update entry is sent to the host and the updated phone field displays
on screen:
9809-555-2221-PB
*
*P9«
PHONES
1
809-555-2121-PH
2.
809-555-2221-PB
Modify
Phone
- Change
When the Phone and Change options are selected from the Modify
Record pop-up window, the Phone field from the baggage record is
displayed in the work area and the Modify: Phone pop-up window
displays:
*P9«
PHONES
1
809-555-2121-PH
2.
809-555-2221-PB
•
Enter the phone Line Number to be changed
•
Enter the updated Phone Number
•
Select the Phone Type from the drop-down list
(recall that only one phone number per phone type may be present
in a baggage record)
•
Select <OK>
The phone update entry and the updated phone field are displayed in the
work area:
92@435-555-9898-LH
*
*P9
PHONES
1.
908-555-1221-PH
2.
435-555-9898-LH
92
August 2004
Modify
Phone
- Delete
When the Phone and Delete options are selected from the Modify Record
pop-up window, the Phone field from the baggage record is displayed in
the work area and the Delete Line pop-up window displays:
*P9
PHONES
1.
908-555-1221-PH
2.
435-555-9898-LH
•
Line number: enter the number of the phone line to be deleted
•
Select <OK>
The indicated phone line is deleted from the baggage record. The entry
92@
*
Modify
Remarks
- Add
When the Remarks and Add options are selected from the Modify
Record pop-up window, the Remarks field from the baggage record is
displayed in the work area (including any flight information available) and
the Remarks pop-up window displays:
*P5
FSG87K.11APR.1346
REMARKS - 5
1 PSGR MISSED ORIGINALLY SCHEDULED FLT AND STOOD BY ON THE
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
94
•
Enter Remarks (free text field with wrap capabilities, can enter up to
240 characters at one time)
•
Select More Remarks if needed
•
Select <OK>
August 2004
The entry to add remarks appears on screen.
5CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL BUSINESS
*
Modify
Remarks
- Change
When the Remarks and Change options are selected from the Modify
displayed in the work area (including any flight information available) and
the Change Remarks pop-up window displays:
*P5
*P5
FSG87K.11APR.1346
REMARKS - 5
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
2 CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL BUSINESS
AXAYSB.11APR.1557
•
Enter the remarks Line Number(s) to be changed
•
Enter the new Remark text
– Unlike the Add Remarks function, the Change Remarks function
does not wrap text
•
Select <OK>
The indicated remarks lines are changed and the Remarks field redisplays
in the work area:
*P5
*P5
FSG87K.11APR.1346
REMARKS - 5
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
2 CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL HOME
AXAYSB.11APR.1557
Note:
96
Once a baggage record has been ended, the remarks become a
permanent part of the record and cannot be changed or deleted.
Only those remarks that have been added since the last End
Transaction can be changed.
August 2004
Modify
Remarks
- Delete
When the Remarks and Delete options are selected from the Modify
displayed in the work area and the Delete Line pop-up window displays:
*P5
FSG87K.11APR.1346
REMARKS - 5
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
2 CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL HOME
AXAYSB.11APR.1557
•
Line number: enter the number of the remarks line to be deleted
•
Select <OK>
The indicated phone line is deleted from the baggage record. The entry
51@
*
Note:
Once a baggage record has been ended, the remarks become a
permanent part of the record and cannot be changed or deleted.
Only those remarks that have been added since the last End
Transaction can be deleted.
Other
Modify Record
Additional options are offered in the Modify Record pop-up window that
are discussed in other Baggage modules.
options
Modify Record Options:
Discussed in module:
Damage Description Line
Baggage – Damaged
Damage Authorization
Add Damage to Loss
Baggage – Pilfered
Pilferage Description Line
Add Pilferage to Loss
Add Pilferage to Damage
Change/Delete Forwarding Message
98
Baggage Forward/Delivery
August 2004
Display Reservation Functions – Baggage Record Options
Individual components of a Baggage record can be displayed by using the
Display Reservation Functions.
This option is accessible:
•
from the Help Menu <ALT+F1>
•
via the Display Res (PNR) Functions hotkey <ALT+F12>
When selected, the Display Reservation Functions pop-up window
displays:
•
Select Option: Baggage Record Options
(The Current Options and History Options apply to passenger
reservation (PNR) records. For details on these options, please refer to
the module on Existing Reservations.)
•
Select <OK>
The Display Reservation Fields: Baggage Record Options pop-up
window displays:
The pop-up window permits up to five Baggage record components to be
selected. Select from:
100
•
Display Entire Record: Displays all active fields in the baggage
Record
•
Bag Tag Numbers:
displays only the bag tag numbers entered into the Record
•
Baggage Arrival:
documentation of how a bag was sent to the requesting station
•
Passenger Contact/Remarks
(these are the permanent remarks in the baggage record)
•
Remarks
(changeable comments)
•
Description of Baggage
•
Damage Authorization
August 2004
•
Check-in Information
•
Forwarding
•
Delivery Information
•
Phone Information
•
Address Information
•
Passenger Name
•
Itinerary:
Passenger/Bag
•
Agent Accountability
•
Settlement Data
•
Mishandling Charged Station
•
Pilferage
Selected items can be combined in any order. Once items are chosen for
display, select <OK>.
The selected items are displayed on screen.
Print Forms
The Print Forms label allows the user to print automated forms for a
Claim Receipt, Baggage Delivery Order, Lost Article, Found Article, or
Damage Bag Authorization.
Baggage Print Forms is an elective option in the system and is controlled
by an internal bit.
To access the Print Forms functions, select <Shift+F6>.
102
August 2004
The Print Forms pop-up window displays:
Note:
•
A hardcopy printer must be assigned in order to print these
forms. (For printer assignment assistance, please refer to the
Printer module.)
Select Option from pull-down list:
– Claim Receipt
– Baggage Deliver Order
– Lost Article
– Found Article
– Damage BagAuthorization
•
Select <OK>
The Print Forms options are overviewed below:
Claim Receipt
The Claim Receipt option is used to print a claim receipt for the
passenger. This option operates the same as the Claim Receipt pop-up
window, discussed in the Record creation section of this module.
•
Select Option: Claim Receipt
•
Select Language for the form to be printed in
– English
– Spanish
– German
– Portuguese
– French
– Italian
104
•
When the Claim Receipt option is selected,
the Baggage Service Phone fill-in boxes become available.
•
Enter an alternate phone number for the passenger to call to check on
claim status. This alternate phone number prints at the bottom of the
Claim Receipt.
August 2004
Example Claim Receipt:
[YOUR AIRLINE]
--------------PROPERTY IRREGULARITY RECEIPT
FILE LOCATOR : SWHUIS
BAG TAG NUMBERS : CTY AL
BREES/DOMINICA
369679
369681
23489 PLAZA DEL ORO
PONCE PR 00394
303-303-3030
PLEASE ACCEPT OUR APOLOGY FOR THIS INCONVENIENCE. WE WILL
DO EVERYTHING WE CAN TO RETURN YOUR PROPERTY TO YOU AS
QUICKLY AS POSSIBLE.
IN MOST INSTANCES DELAYED LUGGAGE WILL GENERALLY ARRIVE
ON OUR NEXT FLIGHT FROM YOUR CITY OF DEPARTURE OR
CONNECTING POINT. IN THE UNUSUAL EVENT IT DOES NOT, OUR
LOCAL AIRPORT STAFF WILL PURSUE ALL POSSIBILITIES FOR
EXPEDITIOUS RECOVERY.
WE WILL CONTACT YOU AT THE PHONE NUMBER YOU GAVE US WHEN
YOU ARRIVED AND WILL KEEP YOU INFORMED OF OUR PROGRESS.
SHOULD YOU WISH TO CALL US OUR TELEPHONE NUMBER IS
888-555-4444.
[YOUR AIRLINE]
DATE/TIME/AGENT: 01JUL/14:33/4RF
Baggage
Delivery Order
Damage Bag
Authorization
Lost Article
Found Article
106
The automated Baggage Deliver Order will print in triplicate and capture
all the pertinent data from the FD/DELIVERY lines and the
corresponding DB/BAGGAGE DESCRIPTION lines of the baggage
record.
(Usage of this option is discussed in further detail in the Forwarding and
Delivery module.)
This option prints a system generated Damaged Bag Authorization form
which advises the customer to return the damaged article along with this
form, the original baggage claim check and the original ticket receipt (a
copy is acceptable only for ticketless customers) within 30 days from the
day the notice is issued, so that repairs can be done on the article.
(Usage of this option is discussed in further detail in the Damaged Bag
Record module.)
These options print a system-generated form for documenting and
reconciling the disposition of a Lost Article or a Found Article.
(The resulting form contains the same information, no matter which
option is selected.) The system will automatically assign a unique report
number to each copy printed. The report contains the city code
corresponding to the station performing the entry, otherwise, the form is a
template that the user would complete by handwriting the necessary data.
Form duplicates for Lost/Found Articles are retained according to local
policy and procedures set by your airline.
August 2004
Example Lost Article / Found Article form:
[YOUR AIRLINE]
--------------SUCCESSFUL SEARCH IS RELATIVE TO LEGIBILITY AND
COMPLETENESS OF THIS REPORT
PLEASE CHECK APPROPRIATE TYPE OF FORM
/ / LOST OR / / FOUND ARTICLE REPORT
ITEM:
COLOR:
BRAND:
MATERIAL:
ID:
SIZE:
SERIAL NO:
DISTINGUISHING MARKS:
CONTENTS:
AREA WHERE
/ / LAST SEEN:
/ / FOUND:
FLIGHT NUMBER:
SHIP NUMBER:
ITINERARY
----------------ORIGIN
DESTINATION
CONNECTION
CITY
-----------
AIRLINE
-------
FLIGHT
------
DATE
-----
REMARKS:
OWNER NAME:
ADDRESS:
FINDER NAME/CONTACT:
TELEPHONE /H/:
/B/:
FINDER DESIRES IF UNCLAIMED / /
COMPLETED BY:
DATE:
REPORT NUMBER: MIA 000348
•
108
•
•
August 2004

Agent Interface

Transcription

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