NOVEMBER 2016 - OCTOBER 2017

Transcription

NOVEMBER 2016 - OCTOBER 2017
All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme.
When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that
everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions
for further information or for more information about financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate. Our ATOL number is 1866. We are also members of ABTA and AITO,
the AITO quality charter is on page 55.
Serenity Holidays Ltd, Registered in the UK number 01744872. Atlantic House, 3600 Parkway, Solent Business
Park, Fareham, Hampshire, PO15 7AN. Copyright © 2016 Serenity Holidays. All rights reserved.
Cover: Pattern © An Vino / Shutterstock. This page: Palolem beach © Mikhail Nekrasov / Shutterstock
Contents
A warm welcome
4-5
South goa
36-37
What to expect
6-9
The Leela
38-39
Choosing the right region
10-11
Taj Exotica
40-41
Beaches
12-13
Park Hyatt Goa Resort & Spa
42
Exploring Goa
14-15
Alila Diwa
43
Find the perfect hotel
16
Ramada Caravela
44-45
Map of Goa
17
Acacia Palms
46
North Goa
18-19
FURTHER OPTIONS
Nilaya Hermitage
20-21
More online
47
Sol de Goa
22-23
Multi-centre holidays
48-49
Vivanta by Taj Holiday Village
24
Beyond Goa
50-51
Vivanta by Taj Fort Aguada
25
Acron Waterfront Resort
26-27
Country Inn & Suites Candolim
28
Fortune Select Regina
29
Sonesta Inns
30
Chalston Beach Resort
31
central & the interior
32
Grand Hyatt Goa
33
Cidade de Goa
34
Panjim Inn
35
useful information
A-Z Things to know
52-53
Insurance
53
Flight Information
54-55
Prices
56-57
How to book
58
Terms and conditions
59
Baga creek © Aleksandar Todorovic / Shutterstock
© Juhku / Shutterstock
4
Dudhsagar Waterfalls © Pikulina / Shutterstock
For more information or to book online visit GoaExperience.co.uk
A Warm Welcome
As the destination specialist, our passion and enthusiasm for India’s smallest state translates
into knowledge and reliability, promising that each customer we send to Goa will have the
means to achieve and discover the ultimate Goa experience.
Whether it’s recommending the perfect accommodation, pointing
you in the direction of your resort’s best beach shack or helping you
to choose the right India tour, we’re the destination specialists who
ensure you don’t miss a single slice of what Goa has to offer.
Honest and informative brochure
We are strong believers in portraying a destination in the most honest
way possible, which is why this brochure has been put together
by those who know and respect Goa and everything it stands for.
The state is a genuinely breathtaking place, from its alluring palmfringed shores, gentle meandering rivers and verdant jungle-covered
mountains through to its beautiful colonial architecture, striking
Hindu temples and imposing whitewashed churches. Tourism is well
established here with the main tourist resorts being popular with both
international and domestic tourists alike.
Staff with first-hand KNOWLEDGE
Being a specialist tour operator, we pride ourselves on our wealth of
destination knowledge and the innovative choice of accommodation
and resort areas we offer. Our UK team has first-hand experience of
the state, so can help you choose the right trip, ensuring you don’t
just book a good holiday but an unforgettable experience! They’ll be
happy to share their enthusiasm and expertise as well as introduce
you to places and experiences that other tour operators to Goa
might miss.
Our resort service
We realise that our service to you does not stop the moment you
step on the plane, and that a professional and personal approach by
our resort team during your holiday can make all the difference. We
have a quality representative service in Goa provided by our local
agent, SITA, who have over 50 years’ experience. Our dedicated
representatives all speak English and are keen to share their love for
their state providing you with useful local information to help you get
the most out of your stay.
Contact your Local Travel Agent or call our experts on 01489 866 986
What we offer
•Holidays to the north, central and southern regions of Goa
•A wide choice of hotels from 2½
to 5
Deluxe
•A range of bed & breakfast, half board, full board and all-inclusive
accommodation
•A choice of exciting multi-centre holidays and India Tours (see pages 48-51)
•Economy and Premium class flights from Gatwick and Manchester
•Flexible holiday durations including 7, 10, 11, 14, 21 and 28 nights
• Unrivalled customer service
•Knowledgeable English speaking representatives
•Our own Goa destination guide
•Competitive pricing
Our Serenity service
The Goa Experience is part of Serenity Holidays, an independent,
fully bonded tour operator which prides itself on the quality of its
holidays and the personal service provided to customers. Our
Serenity service includes:
•Almost 30 years’ experience arranging specialist holidays
•In-depth, first-hand knowledge of the destination
•Loyalty discounts for repeat customers
•Fully bonded holidays to ensure customers have complete financial security
MORE ONLINE
Visit our comprehensive website, GoaExperience.co.uk where
you can book securely 24 hours a day and view more in-depth
information about the destination and our carefully selected range
of accommodation – including maps, tips, online chat facility, plus
extensive photo galleries.
5
What to Expect
Hugging India’s western coast, the small exotic state of Goa offers a gentle introduction to
India and a memorable winter sun holiday destination. The wonderful climate, warm and
welcoming people and rich Portuguese colonial past all add to its appeal.
Having been a thriving Portuguese colony for over 400 years
following the arrival of Vasco de Gama in 1498, Goa’s colonial past
has been richly engrained into today’s vibrant culture. A delightful
mix of exotic India and the familiar feel of a European destination,
the state is like no other in the vast Indian sub-continent. Colourful
Portuguese heritage homes still line the streets while whitewashed
churches stand tall against a back drop of coconut palms.
Goans are very proud of their heritage and welcoming to visiting
tourists. You are not just a visitor to their state, but a friend in their
home whom they are happy to share their unique culture and
traditions with. From sampling the delicious fusion food, to joining
in with magical festivals and events, you are sure to fall under Goa’s
spell and be left wanting more.
© Fedor Vasilyev / Shutterstock
6
The official language of India is Hindi, although many states have their
own. In Goa, the local language is Konkani, a gentle language that
borrows from both Indo and European dialects. English is also very
widely spoken making the destination easy to get around and explore.
Religion is an integral part of everyday life in the state. Like most of
India, Hinduism is now the predominant religion although, following
the colonial era, Christianity is also well rooted here. Today Hindus,
Christians and Muslims live amongst each other harmoniously and
have taken on many common traits from Renaissance architecture in
Goan temples to Christian prayers being sung in Konkani.
Whilst many holiday-makers visit Goa to simply relax in the sunshine
on one of the palm-fringed shores, there is so much more to see in
this diverse state. From gentle meandering rivers and jungle-covered
mountains, to fragrant spice plantations and striking historic towns,
Goa will provide an unforgettable holiday experience and memories
that will last long after your suntan fades.
Anjuna beach © Mikhail Nekrasov / Shutterstock
Arambol © Glebstock / Shutterstock
A FANTASTIC Climate
Located midway between the Tropic of Cancer and the
Equator, Goa is an ideal winter sun destination, enjoying virtually
uninterrupted sunshine, high daytime temperatures and virtually no
rainfall
from November
to March. From April until June, the heat
Nov Dec Jan
Feb Mar Apr May Jun July Aug Sep Oct
and
humidity
start
to
build,
to
9
9
9
10
9 leading
10
10 the 5arrival2 of the
3 monsoon
5
8
rains between June and September where the landscape is
transformed into a lush green canvas. It is not until October that the
skies start to clear again and the humidity gradually dissipates.
sUNSHINE HOURS (AVERAGE)
Nov
2
9
Dec
1
9
Jan
1
9
Feb
2
10
Mar
4
9
Apr
5
10
May
6
10
Jun
7
5
July
6
2
Aug
6
3
Sep
5
5
Oct
3
8
temperature ºC (AVERAGE MAXIMUM)
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
July
Aug
Sep
Oct
32
31
28
28
30
32
33
32
29
29
29
32
Currency
2
1
1
2
4
5
6
7
6
6
5
3
Goa offers better value for money than many other exotic
winter sun destinations. The local currency is the Indian Rupee
expressed as INR which can only be obtained in India and must be
Nov Dec Jan Feb Mar Apr May Jun
July Aug Sep Oct
exchanged
you
home.
exchange
rate
10
7 back
6 before
7
10 return
13
17
20The29
22
21
19 can
14
32
31
28
28
30
32
33
32
29
29
32
fluctuate between around 90-100 INR to the pound.
10
7
6
7
10
13
17
20
22
21
19
14
Getting around
Being a small and well developed state, Goa is easy to navigate and
explore. Taxis are readily available in most tourist areas and often of
a good standard, however always make sure you agree on the fare
before you set off. Tuk-tuks and auto rickshaws (three wheeled cabin
motorbikes) are also common and definitely offer a memorable
experience, but can be poorly maintained so use with caution. As a
tourist it is not advisable to hire cars or motorbikes whilst on holiday
in Goa. The rules of the road are very different to what we are
accustomed to in the UK and the roads themselves can be in a poor
condition, with limited road signs.
Activities
Goa has plenty of activities and experiences to choose from. There
are excellent spa facilities in many of the hotels with most offering
traditional Indian Ayurvedic treatments, as well as the chance to take
part in yoga and meditation sessions. For the more active, there is
a wide range of sports facilities available in the larger hotel resorts
including golf courses, tennis courts and water sports. Outside the
hotels, the state offers a wide variety of unique experiences including
rich historical sites, striking temples and wildlife reserves.
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© Paul_Brighton / Shutterstock
CUISINE
Goa is well known for its wonderful cuisine – a fusion of Indian and
Portuguese flavours, distinct to this small inviting coastal state. Each
ingredient is carefully chosen and meticulously prepared to create
delicious and fragrant dishes that invigorate and enliven the senses.
The local cuisine can be split into two distinct categories, Konkan
Hindu dishes, made from creamy coconut milk, infused with
aromatic spices and often served with locally caught fish, and the Goan
Catholic dishes, typified by the use of pork and beef. In addition to
these local recipes you’ll find a great variety of western dishes available
and an exciting fusion scene that is rapidly emerging.
Of particular note is the bountiful supply of fresh fish and seafood on
offer including tiger prawns, lobsters, red snapper and king fish.
Here are just a few of the most popular Goan dishes to try during
your holiday:
Goan Fish Curry – The staple dish of Goa, a coconut based dish
flavoured with red chillies and fresh fish usually served with fluffy rice.
Pork Vindaloo – A very hot and spicy pork curry, flavoured with red
chillies, ginger, garlic and spices ground in vinegar.
Chicken Cafreal – Portuguese style grilled chicken infused with spicy
green chillies, peppercorns, garlic and ginger.
Prawn Xacuti – A popular dish cooked with coarsely ground
coconut, red chillies, poppy seeds and spices.
Bebinca Cake – A traditional multi-layered cake with distinctive
Portuguese influences made from a rich mixture of coconut milk,
sugar and egg yolks.
Beach at Ramada Caravela, Varca
Restaurants & Nightlife
Goa has an excellent choice of restaurants serving a wide range of
cuisine both within the hotels, the resort areas and in the famous
beach shacks. You will find an extensive selection of restaurants and
bars along the coast offering tasty Goan cuisine and international
favourites as well as fine dining options. The standard is generally
good and the prices are usually lower than in the UK with a simple
meal and beer costing around £5-£10 or a three-course meal with
wine at one of the state’s finest restaurants priced at around £25.
The most vibrant nightlife can be found in the north of the state
in resorts such as Candolim, Calangute and Baga where there
are plenty of bustling beach shacks, lively bars and the occasional
nightclub. The resorts in the south have a much more relaxed and
laid-back feel with just a handful of restaurants and bars.
Shopping & Markets
The streets of Goa are filled with market stalls and craft boutiques
offering a wide array of shopping opportunities; you are sure to find
many gifts to take home. Here are some of our favourite, must visit markets:
Anjuna Flea Market – Held every Wednesday from morning until
dusk in a coconut plantation just outside Anjuna, this is a colourful
tourist bazaar. Originally started by hippies in the 60s, the market has
become one of the most famous in the state with stall after stall of
handicrafts.
Mapusa Local Produce Market – Mapusa is home to Goa’s biggest
and liveliest market offering local, fresh produce and Goan specialities
such as Cashew Feni and spicy Goan chorizo sausage. At its best on a
Friday, the market offers an authentically Goan shopping experience.
Saturday Night Market – A bustling, lively night market near Arpora,
the Saturday Night Market is a must for any holiday-maker visiting
Goa. Live music and the smell of delicious street food fill the air, as
you wander past row after row of colourful stalls.
8
Holi Festival © Tim Gainey / Alamy Stock Photo
Festivals
The Goan calendar is filled with festivals and events helping to
showcase the state’s vibrant culture. From live music and dance to
colourful parades, the state comes to life with many religious and
cultural celebrations. Why not time your trip to coincide with one of
the many festivals taking place and experience Goa’s vibrant culture
first hand. Here is a list of our top festivals.
OCT / NOV | Diwali
The Hindu festival of light is a five day event celebrating the triumph
of good over evil. The festival features the lighting of lamps, hanging
of paper lanterns and the giving and receiving of sweets.
DEC | Feast of St Francis Xavier
The biggest of all Christian Festivals in Goa is the Feast of St Francis
Xavier, when thousands from across the world visit to participate in
the morning mass in Old Goa. Held on the anniversary of his death,
this festival celebrates the life of the Saint who brought Christianity
to Goa.
FEB / MAR | Carnival
The capital Panjim comes alive during this three day Goan Carnival,
including colourful processions of floats, live bands and dancing
inspired by the Brazilian Mardi Gras.
MAR | Shigmo
One of the most colourful festivals in Goa, Shigmo is celebrated by
the Hindu majority with joyous festivities and elaborate parades.
On the eve of Shigmo, a fiesta of colour and rich cultural heritage
unfolds across the length and breadth of Goa.
For a full diary of events and festival dates visit our website
GoaExperience.co.uk/Festivals
DEC | Christmas
Christmas is a magical time in Goa celebrated by both Hindus and
Christians alike. The day is commemorated with feasting, fireworks
and many festivities all over the state.
FEB / MAR | Holi
Holi Festival or the Festival of Colours is one of the most celebrated
festivals in India and is the first in the Hindu calendar. Marking the
arrival of spring, it commemorates fertility and good harvest with the
throwing of colourful paint and water. The temples in the south of
Goa celebrate Holi Festival with the most enthusiasm.
Carnival
9
Choosing the
right region
For such a small state, Goa is very diverse with the north, central and southern regions all
offering a different holiday experience.
For many, when deciding where to stay, it will often come down to
a question of the north or the south, primarily due to the fantastic
beaches and tourist resorts, although Central Goa also holds its
own unique charm with a range of attractions found nowhere
else. We have hand-picked a number of superb properties spread
across all three regions, so your choice of where to stay will simply
come down to what sort of holiday you are looking for. Please see
page 17 for a map showing each region.
If you can’t choose which region you prefer, why not opt for a multi-centre holiday. Some of our favourite combinations can be
found on pages 48-49.
North goa – bUSTLING TOURIST RESORTS AND A SPECTACULAR COASTLINE
Framed by two magnificent rivers, the Mandovi and the Terekhol,
North Goa is the most famous region in the state. Its striking
coastline is scattered with bustling beachfront resorts including the
popular villages of Candolim, Calangute and Baga. Soft golden sands
line the shores and are backed by colourful makeshift beach shacks
and coconut palms whilst just inland, villages come alive with local
restaurants, lively bars and craft stalls.
The region hosts some of the best markets in the state including the
bohemian Anjuna Flea market, the Mapusa local produce market
and the lively Saturday Night market at Arpora.
To learn more about North Goa or view the hotels available in this
region, visit pages 18-31.
Baga beach © Ian Dagnall / Alamy Stock Photo
10
Arambol beach © Pikoso.kz / Shutterstock
Central & the interior – coLONIAL HERITAGE AND
NATURAL SPLENDOUR
While the stunning stretches of beach may not extend throughout
Central Goa, the character and heritage of the state is at its most
prominent here, as well as its outstanding natural beauty. Framed by
two magnificent rivers, the Mandovi and the Zuari, the region has a
very varied landscape from lush tropical jungle and verdant covered
mountains to bustling colonial towns and modern industrial centres.
It is also home to some of Goa’s most impressive sights including
the state capital of Panjim, the UNESCO World Heritage Site of Old
Goa and the picturesque Dudhsagar Waterfalls.
sOUTH goa – sUBLIME BEACHES AND LAID-BACK
FISHING VILLAGES
South of the Zuari River lies the southern region of Goa, the quieter
and less developed half of the state. A quintessentially laid-back
region defined by quaint fishing villages, sprawling coconut groves
and long sweeping bays of powder white sand, where you will
encounter fewer activities, eateries and nightlife in comparison to
North Goa. This serene stretch of coastline affords some of the best beaches in the state with Arossim, Benaulim and Mobor just to name a few. It is also where you will find the most luxurious 5
Deluxe hotels in Goa.
To learn more about Central Goa or view the hotels available in this
To learn more about South Goa or view the hotels available in this
Old Goa © saiko3p / Shutterstock
Palolem beach © Lena Serditova / Shutterstock
11
Beaches
Where India meets the Arabian Sea, Goa’s coastline is blessed with some of the most
striking beaches in the country. It offers an impressive array of beach resorts from the
bustling golden shores of the north, to the secluded white sands of the south coast.
Colourful beach shacks line the sands on many beaches, intricately
built from timber and bamboo with palm-thatched roofs. During the
day, they provide sunloungers and parasols as well as offering tasty
Goan dishes and refreshing drinks. By night, the shacks move their
tables down to the water’s edge and line them with candles. On
the quieter beaches, this can be a very romantic way to spend the
evening, with your toes in the cool sand and the sound of the waves
lapping against the shore.
North Goa
Morjim & Ashvem
These wild, picturesque expanses of beach can be found in the
far north of the state with just a handful of trendy beach bars and
shacks. The beaches are also the nesting grounds for the world
famous olive ridley sea turtles, visiting the area between October
and March.
Anjuna & Vagator
While these beaches may not be considered the most spectacular
and expansive stretches of sand in Goa, there is a beauty and charm
to these quaint coves. Small curves of sand are backed by steep cliffs
and verdant pines, while the sunsets enjoyed here are among some
of the finest in Goa.
Calangute & Baga
A fascinating and vibrant atmosphere awaits on the Calangute
and Baga beaches. Defined by an unbroken line of aromatic and
welcoming beach shacks, the crowded sands filled with loungers and
parasols spread along the coast as far as the mouth of Baga Creek.
Candolim
Candolim’s friendly atmosphere makes it one of the most popular
beachfront resorts with British holiday-makers. The long stretch of
golden sand is lined with colourful beach shacks hiring out sunloungers
and offering sumptuous Goan fish curry and cold Kingfisher beers.
Sinquerim
A quiet and peaceful place to laze on the soft golden sand and
soak up the Indian sunshine, Sinquerim beach enjoys a tranquil
setting. Unlike its more popular neighbours, there are just a handful
of shacks here backed by rolling dunes and coconut palms. At its
southernmost point, the 16th century Fort Aguada stands prominent
and offers stunning views along the coast.
Palolem beach © Ivan Nakonechnyy / Shutterstock
12
Agonda beach
South Goa
Arossim, Benaulim & Varca
Long, wide stretches of golden sands dotted with colourful fishing
boats and backed by a curtain of palms make the peaceful beaches
of Arossim, Benaulim and Varca some of the finest in the state.
Makeshift beach shacks are speckled along the sands including one of
the most famous, ‘Zeebop’.
Colva
The liveliest beach in the south of Goa and a popular choice with the
locals, Colva boasts a long stretch of white sand backed by coconut
palms and sand dunes. At its busiest during the weekends, Goan
families flock to the beach, paddling in the surf and strolling along
the golden sand. Being a working fishing village, it is common to see
fishermen in their colourful boats bringing in the catch of the day.
Mobor
Sandwiched between the Arabian Sea and the Sal River, lies Mobor,
a stunning spit of powder white sand backed by coconut groves and
a few makeshift beach shacks.
Beach at Park Hyatt Goa Resort & Spa, Arossim
Cola
A stunning and peaceful beach located along an isolated bay, Cola
perfectly showcases the beauty of the Goan coastline. Swaying
palms frame the soft white sand and offer the perfect place to cool
off from the midday sun.
Agonda & Palolem
Continuing towards the state border, the serene white sand of
Agonda is quite a prospect and well worth the journey south
(approximately one hour from Mobor). Backed by dense palms and
casuarinas, this 3km stretch of idyllic beach, with just a handful of
shacks and stalls, shows a very different side to Goa.
A short drive from Agonda, Palolem is arguably one of the finest
beaches in the whole of the state. This picturesque curve of palmfringed sand facing a sheltered bay is backed by more of those
colourful beach shacks and is one of the safest swimming beaches
in Goa. The northern end is quieter with hustle and bustle being on
the southern stretch.
Calangute
13
Exploring Goa
There is so much more to Goa than just fantastic weather and a stunning coastline. We offer a number of interesting trips that enable you to discover the best of the state
from its rich culture and Portuguese heritage, its striking temples and dominating churches,
to its stunning waterfalls and serene inland waterways.
Here are a few of our favourite experiences which can either
be booked as part of an organised excursion or, for the more
independent, can be explored alone.
Dudhsagar Waterfalls
On the easternmost edge of the state where Goa meets Karnataka,
lies the famous Dudhsagar Falls. The second highest waterfall in
India, it measures an impressive 603m. A jeep ride up to the falls is
a truly unforgettable experience, taking you deep into the Bhagwan
Mahavir Wildlife Sanctuary, then on a short, uneven hike up to the
base of the falls. Here you’ll climb over rocks and pass the local
monkey troops, before having the chance to swim in a deep green
waterfall pool.
Old Goa
Known as ‘the Rome of the East’ in the 16th century, Old Goa was
the largest, richest and most impressive city in the whole of Asia.
Many of the churches and buildings have been beautifully preserved,
giving Old Goa some of the best Renaissance architecture in the
world. If there is one site that cannot be missed, it is that of the
Basilica of Bom Jesus, one of the most stunning churches in India.
Famous throughout the Roman Catholic world, the church contains
the tomb and remains of St Francis Xavier.
Temples of ponda
Set inland from Panjim, the artistic temples of Ponda are quite a
prospect with many settlements home to a grand and spectacularlydecorated temple. Some of the best to visit include the Shri
Manguesh, with its unique mixture of architecture influenced by both
Christian and Muslim styles, and the Shri Shantadurga, the largest
and one of the most lavish of Ponda’s temples, with the interior
dripping in marble and glass chandeliers.
Spice Plantations
A holiday to Goa is not complete without a visit to the fragrant spice
plantations of Ponda. The area is famous for its tours, where you can
see peppercorns, cardamom, cloves, cumin, saffron, cinnamon sticks
and vanilla pods all growing in their natural state. While there you
can also enjoy the spices in a traditional Goan meal, served with a
glass of Feni, the local spirit made from cashew nuts or palm sap.
Spice plantation © Igor Plotnikov / Shutterstock
14
Wildlife reserves
Goa is home to a diverse range of landscapes – from mangrove trees
crowding muddy river banks, to open scrub jungle and sub-tropical
hill forests. Amongst this magnificent flora, a plethora of wildlife can
be found, including over 400 species of bird. Take a visit to some of
the state’s most famous wildlife reserves including Goa’s largest, the
Bhagwan Mahavir Wildlife Sanctuary, and the Dr Salim Ali Bird Sanctuary,
where you can enjoy a boat trip around the meandering tributaries.
© Evgeny Itsikson / Shutterstock
Shri Mangeshi temple © saiko3p / Shutterstock
Memorable experiences
As well as the wide variety of day trips on offer, there are a number
of overnight experiences that will make your stay even more
memorable. Here are a few of our favourites which can be prebooked as part of your Goa holiday.
Houseboat cruise
Cruise the pristine waters of the Siolim River during an insightful,
overnight tour along the beautiful backwaters of Goa. Pass ancient
fishing villages dotted with temples, churches and coconut groves
before mooring for the night and enjoying a sumptuous Goan
dinner. In the morning, wake to the sounds of the dawn chorus
before cruising back down to the coast.
Maharaja night
Travel to the south of the state to Cola Beach, an idyllic setting
hidden in the palms where your handmade safari tent, your bed
for the night, sits waiting for you. Enjoy the beauty of this deserted
cove, dipping your toes in the Arabian Sea, trying your hand at some
fishing and relishing the spectacular sunsets, all before enjoying a
tasty Goan meal and your chance to gaze at the stars.
Houseboat
Wildernest
Hidden away in the picturesque Sahyadri Valley, amid thick expanses
of jungle and overlooking the Vazra Falls, a stay at Wildernest is a
chance to get away from the hustle and bustle of the coastal areas.
Various nature walks with local guides will allow you to explore your
spectacular surroundings as well as give you a chance to see a number
of endemic birds and larger mammals including jackals and leopards.
For more excursion information visit GoaExperience.co.uk/Excursions
Maharaja night
15
Find the
perfect hotel
Whether you are a first-time visitor, or searching for something different for your next trip,
we are here to help find the perfect hotel or multi-centre combination for you.
Beach hotels – making the most of Goa’s striking coastline,
many of the hotels in our collection lie on or close to the state’s
finest beaches. Some of our favourite beachfront properties include
the sought-after Ramada Caravela (pages 44-45), the spacious
Vivanta by Taj Holiday Village (page 24) and the charming family-run
Chalston Beach Resort (page 31).
Hotel classifications
As a developing country, hotels, service levels and gradings in India
cannot be compared to those in European destinations, although the
top end of the market is world class. We have therefore created our
own rating system to grade our hotels, illustrated by a lotus flower. A flower outline
illustrates a midway grade.
The luxury experience – as destination specialists, we have
personally selected the finest and most luxurious properties in Goa.
From the palatial elegance of the Taj Exotica (pages 40-41), to the
opulence that awaits you at The Leela (pages 38-39), our Luxury
Collection will not disappoint the most discerning of travellers.
5 Deluxe / 5
– The Leela, Taj Exotica, Park Hyatt Goa Resort
& Spa, Alila Diwa, Grand Hyatt Goa, Vivanta by Taj Holiday Village,
Unique and Boutique – a collection of individual properties
offering unique experiences in this diverse state, from the beautifully
converted Portuguese heritage homes of Sol de Goa (pages 22-23)
and the Panjim Inn (page 35) to the stunning hideaway retreat of Nilaya
Hermitage (pages 20-21), set on a hillside amidst the Goan jungle.
Spa Hotels – whether you want to spend a whole week
pampering yourself or are looking for just a couple of treatments
during your stay, there are some fantastic spa hotels in Goa,
including, the elegant Park Hyatt Goa Resort & Spa (page 42) and
the lavish Grand Hyatt Goa (page 33).
Tailormade itineraries – ideal if you cannot choose
between regions or wish to experience more of the enchanting
Indian subcontinent, we can tailormake the perfect trip for you.
Our knowledgeable UK staff have the understanding and expertise
necessary to advise you on your perfect tailormade holiday. Get some
inspiration from our multi-centre suggestions on pages 48-49 or learn
more about our more adventurous India Tours on pages 50-51.
16
Boutique – Sol de Goa, Nilaya Hermitage, Acron Waterfront Resort
4½/4
– Ramada Caravela, Cidade de Goa, Country Inn &
Suites Candolim, Fortune Select Regina, Holiday Inn Beach Resort
3½ / 3
2½
– Sonesta Inns, Acacia Palms, Aldeia Santa Rita
– Chalston Beach Resort, Marinha Dourada
Panjim Inn and Casa Anjuna do not have a grading attributed to
them. We consider these properties to have unique features and
hard to classify despite offering comfortable accommodation. We are
also pleased to offer a number of ‘Exclusive to Us’ hotels within our
programme. These are hotels that no other UK operator features in
their brochure.
We provide detailed information on our hotel pages with further
details on our website to help you make the right choice. Our
dedicated reservations team will be happy to discuss in more detail
which hotel best suits your requirements.
KEY
Villages and
Tourist Resorts
Properties:
TIRACOL
ARAMBOL
NORTH
ASHVEM
MORJIM
SIOLIM
1
ANJUNA
4
BAGA
2
3
ARPORA
5
CALANGUTE
Casa Anjuna
2
Marinha Dourada
3
Nilaya Hermitage
4
Acron Waterfront
5
Chalston Beach
6
Sonesta Inns
7
8
Country Inn & Suites
9
Aldeia Santa Rita
10 Taj Holiday Village
6
11 Sol de Goa
7 8
9
10 11
12
CANDOLIM
SINQUERIM
1
NERUL
12 Taj Fort Aguada
OLD GOA
13 Panjim Inn
13
PANJIM
14
14 Cidade de Goa
15 Grand Hyatt
BAMBOLIM
VAINGUINIM
15
16 Park Hyatt
PONDA
17 Alila Diwa
18 Acacia Palms
Goa
International
Airport
Fly from:
Gatwick
Manchester
19 Taj Exotica
20 Ramada Caravela
21 Holiday Inn
22 The Leela
16
AROSSIM
MAJORDA
DUDHSAGAR FALLS
17
COLVA
MARGAO
18
BENAULIM
VARCA
ARABIAN SEA
CENTRAL
& INTERIOR
VASCO DA GAMA
19
20
CAVELOSSIM
21
22
MOBOR
COLA
AGONDA
SOUTH
PALOLEM
delhi
INDIA
Goa
0
SCALE
Km
20
0
Miles
12
17
North Goa
North of the Mandovi River you will find a striking coastline dotted with vibrant and
bustling beachfront resorts including the popular villages of Candolim, Calangute and Baga.
Tourism is well established here, giving the region its own unique charm and character.
Soft golden sands line the shores which are backed by colourful
makeshift beach shacks and coconut palms whilst just inland, villages
come alive with local restaurants, lively bars and craft stalls.
At the beginning of the Candolim-Calangute-Baga beach lays
Sinquerim, the first resort in Goa to have been developed for
tourism. Home to some of the best hotels in the north of the
state, the beach here has retained a quiet and peaceful feel with just a handful of beach shacks on the gently shelving sands. At its southernmost point, the 16th century Fort Aguada stands
prominent and offers stunning views down the coast.
A beach lover’s paradise and a firm favourite with British holidaymakers, Candolim is a charming village with a superb beachfront
setting. An uninterrupted string of wooden beach huts line its
sandy bay offering sunloungers and parasols for hire and a chance
to sample local cuisine or enjoy a chilled Kingfisher beer. From the
shore, sand dunes lead you to the main strip where there is a wide
range of restaurants, bars and craft stands.
Centrally located between Candolim and Baga, Calangute is one of
Goa’s most popular resorts. This vibrant village enjoys a magnificent
sandy beach lined with shacks and water sports for hire. It can
become especially busy at the weekends when Indian families come
to enjoy the sand and sunshine. Inland from the beach, the hustle
and bustle continues through Calangute’s narrow streets where
ample shops, restaurants and bars are on offer.
Baga is a bustling and very lively beachfront resort with a long stretch
of golden sand backed by an unbroken line of beach shacks, finishing at
the mouth of Baga creek. Home to some of the state’s most famous
nightclubs and restaurants, including Tito’s and Britto’s, the resort is
popular with India’s domestic tourists.
Just north of Baga, the village of Anjuna is home to an eclectic mix of
colonial Portuguese houses, whitewashed churches and lush paddy
fields. Enjoying a hippy chic vibe, the village has for many years been
a firm favourite with holiday-makers due to its striking sandy coves
backed by steep cliffs. Held here every Wednesday, the famous
Anjuna Flea Market is one of the most popular in the state offering
stall after stall of unique handicrafts and souvenirs.
The small village of Arpora is set just inland from the hustle and
bustle of the Baga coast. Nestled in the hills, the village offers a get
away from it all location and an insight into daily Goan life. On a
Saturday night, just outside Arpora, there is a lively and atmospheric
night market that is a must for any tourist visiting Goa. Live music
and the smell of delicious street food fill the air, as you wander past
row after row of colourful stalls.
The northernmost point of Goa, where the state borders its
neighbour Maharashtra, is the most untouched by tourism. Wild and
untamed, it offers some of the quietest and most unspoilt beaches
in Goa and is a popular breeding ground for the olive ridley turtles.
Peaceful laid-back villages with a bohemian feel add to the charm and
character of this fascinating area.
Night market, Arpora
18
© Lysogor
Baga Baga
River creek
© Wayne
Linden /Roman
Alamy / Shutterstock
EXCLUSIVE TO US
Nilaya Hermitage
LUXURY BOUTIQUE
LOCATION: Arpora
distance to beach: 5km
transfer time: 1 hour 20 mins
Idyllic setting | Stunning views | Tranquil
Hidden away on the hillside and nestling in the Goan jungle, Nilaya
Hermitage is an extraordinary getaway, built from local rust coloured
laterite stone, complemented with shades of blue and the lush greens of
the surrounding forest.
Taking its inspiration from Moorish architecture and tales of the Arabian
Nights, the hotel has been beautifully designed by the famous Indian
architect, Dean D’Cruz. With only 13 unique guest rooms scattered around
the grounds, this is the perfect place to forget about time and re-discover
the rhythms of nature. All suites have been named and decorated after the
natural elements; from the vibrant reds and oranges of the Sun Suite to the
soft natural shades in the Earth Suite, they have been uniquely styled and
eclectically furnished with rare antiques from ancient Indian palaces.
HOTEL Facilities • Swimming pool with sun terrace • Restaurant • Bar • Small gym • Tennis • Daily yoga sessions
• Meditation room • Ayurvedic Spa
• Wi-Fi • Shuttle to beach
• 13 guest rooms
(including 2 safari tents)
Room Facilities • King size beds • Air-conditioning • Hairdryer • DVD
player and screen (on request) • Shower room • Daily fresh fruit and flowers
POPULAR ROOM CHOICE • Suite – Spacious and individually furnished,
the suites are named after the elements and beautifully decorated to reflect this.
Prices are based on these rooms.
PRIVATE TRANSFERS – Private transfers to and from Goa International
Airport are included
Fill your days at Nilaya, relaxing by the pool drinking up the hilltop view
across Goa and down to the distant Arabian Sea, taking nature walks
through the verdant jungle or perhaps opting for treatments at the
Ayurvedic spa. At night, enjoy the delicious international dishes in the
restaurant, made from fresh local ingredients and the hotel’s home-grown
produce, perfectly accompanied by a sky full of stars.
PAYABLE LOCALLY
TOP TIP
prices & Flight upgrades
Nilaya is within easy reach of Goa’s most famous beaches and
landmarks, while the buzzing Saturday Night Market with its live music,
street food and colourful stalls, is just a couple of miles away.
Prices
- PAGES 56-57 (Fold OUT)
flight details
- PAGES 54-55
20
search online - goaexperience.co.uk
7 NIGHTS FROM
£1429
PER PERSON
MEDITATION ROOM
21
EXCLUSIVE TO US
Sol de Goa
BOUTIQUE
LOCATION: Nerul
distance to beach: 2.5km
romantic | character | couples
Set in the fishing village of Nerul and overlooking the lush green banks of
the Sinquerim River, the boutique Sol de Goa enjoys a tranquil location.
Formally a Portuguese heritage home, the hotel has been beautifully renovated
by the famous designer Tarun Tahiliani giving it an elegant, colonial feel.
Designed around a central courtyard with an emerald green pool and
lush foliage, the Sol de Goa exudes a sense of calm and relaxation. The
21 well-appointed rooms are uniquely decorated in neutral tones with
soft linens and colonial antiques. Many of the rooms have scenic views
of either the palm-lined river banks or the surrounding paddy fields, with
some offering balcony space.
HOTEL Facilities • Swimming pool • Courtyard pool • Bistro restaurant
• Bar • Shuttle to the beach
• Weekly music nights • Wi-Fi • 21 rooms
Room Facilities • Queen size beds • Air-conditioning • Ceiling fan • Hairdryer • Minibar • Tea & coffee-making facilities • Safe • Telephone • Television • Shower room with rain shower
POPULAR ROOM CHOICES • Luxury room – Comfortable rooms
uniquely decorated with many personal touches. Prices are based on these
rooms • Queen suite – Larger and more spacious rooms • King’s abode –
Larger in size with a living area and separate bedroom
The bar and restaurant open onto an inviting terrace by a second pool
where beautiful views can be enjoyed. Using the finest local ingredients,
the restaurant serves a wide range of Goan specialities and international
favourites as well as offering an extensive drinks menu. Music nights and
exclusive events liven up the hotel a couple of evenings a week where
the terrace becomes ‘the place to be’ for the Goan elite and visiting Indian
celebrities. On these nights, musicians play live until the early hours and
drinks flow freely, giving guests of Sol de Goa an insight into modern Goa.
TWIN CENTRE
Why not combine a stay at Sol de Goa with a week’s relaxation at one
of Goa’s southern beach resorts? Any combination is possible, simply
contact our reservations team for more details.
Prices
flight details
- PAGES 54-55
22
7 NIGHTS FROM
£998
PER PERSON
Queen suite
23
Superior charm cottage with sit out
Vivanta by Taj Holiday Village
LOCATION: SINQUERIM
distance to beach: BEACHFRONT
transfer time: 1 HOUR 15 mins
Beachfront | Couples | Next to Taj Fort Aguada
Set in expansive grounds and with a quieter beachfront location, the
Taj Holiday Village is a luxurious hotel built in a Goan-Portuguese style.
Stunning vistas can be enjoyed along the coast with striking views across to
Fort Aguada and the long crescent bay up to the distant Baga creek.
Colourful, colonial style cottages and villas are scattered around the
gardens amidst luxuriant foliage and verdant lawns. They are comfortable
and well equipped for holiday living and beautifully decorated in natural
tones with dark wood furnishings and Portuguese floor tiles. Meandering
paths through the grounds lead to the large free form swimming pool
where guests can enjoy a cooling sea breeze and glimpses of the Arabian
Sea through gently swaying palms. For the ultimate in relaxation, the Jiva
Spa offers a variety of treatments including aromatherapy and ancient
Indian therapies whilst those looking to be more active can make the most
of the tennis courts, yoga classes and extensive gym facilities.
HOTEL Facilities • Free form swimming pool • 3 restaurants • 2 bars
• Jiva Spa (shared with Taj Fort Aguada) • Yoga sessions • Fitness centre
• Tennis courts • Mini golf • Beauty salon • Wi-Fi
• Guests can also use
facilities at sister hotel Taj Fort Aguada • 142 rooms
Room Facilities • King size or twin beds • Air-conditioning • Hairdryer
• Minibar • Tea & coffee-making facilities • Safe • Telephone • Television
• DVD player • Bathroom with shower
POPULAR ROOM CHOICES • Superior charm cottage with balcony – Located on the first floor, all rooms have a balcony which enjoy views over the
gardens. Prices are based on these rooms • Superior charm cottage with
sit out (terrace) – Located on the ground floor, rooms have a terrace which
enjoy views over the gardens • Premium indulgence cottage sea view – Set
on the ground floor, the sea view cottages have a balcony and terrace and
enjoy views over the gardens and out towards the Arabian Sea
With several restaurants and bars on-site, the Taj Holiday Village offers an
excellent choice of cuisine serving a range of Indian, Thai and international
dishes as well as delicious authentic Goan fare at the hotel’s signature
restaurant, the Beach House.
PAYABLE LOCALLY
TOP TIP
Take a stroll along the beach to the sister hotel Taj Fort Aguada, where
you can enjoy the hotel’s facilities at no extra charge including the
elevated swimming pool with stunning views along the bay.
Prices
flight details
- PAGES 54-55
24
7 NIGHTS FROM
£1257
PER PERSON
Superior charm sea view
LOCATION: sINQUERIM
distance to beach: BEACHFRONT
transfer time: 1 HOUR 15 mins
STUNNING VIEWS | Couples | NEXT TO TAJ HOLIDAY VILLAGE
Built within the walls of an ancient fort, the Vivanta by Taj Fort Aguada
enjoys an enviable position with spectacular views along a crescent bay
and out across the Arabian Sea.
This well-established hotel nestles in the hillside within 42 acres of
manicured grounds filled with coconut palms and towering pines. With an
elevated position, the hotel affords some of the finest views in north Goa
over the sweeping golden sands of Candolim and Calangute and as far as
the distant Baga creek. Lounge in one of the chic bars or sample the fresh
local seafood in the Morsico restaurant whilst taking in the sublime vista.
The smaller superior rooms are situated in the main building and
decorated in a classic colonial style with comfortable facilities. The more
spacious cottages and villas can be found on the hillside, in the manicured
grounds and offer a more private setting.
In close proximity to its sister hotel Vivanta by Taj Holiday Village, guests
from either hotel may dine in any of the resorts’ restaurants and use the
shared spa and sports facilities located between the two properties.
HOTEL Facilities • Swimming pool with sun terrace • 3 restaurants • 2 bars • Jiva Spa (shared with Taj Holiday Village) • Yoga sessions • Fitness
centre • Tennis courts • Mini golf • Beauty salon • Wi-Fi
• Guests can
also use facilities at sister hotel Holiday Village • 145 rooms
Room Facilities • King size or twin beds • Air-conditioning • Hairdryer
• Minibar • Tea & coffee-making facilities • Safe • Telephone • Television
• DVD player • Bathroom with shower
POPULAR ROOM CHOICES • Superior charm garden view with sit
out (terrace) – Located in the east wing of the main building with a terrace
overlooking the manicured gardens. Prices are based on these rooms
• Deluxe delight sea view with sit out (terrace) – Located in the east and west
wings of the main building with a terrace overlooking the gardens out towards
the Arabian Sea • Premium indulgence cottage – Larger in size, the cottages
are situated on the hillside and enjoy a terrace with views over the gardens
• Premium indulgence cottage with sea view – Larger in size, the indulgence
cottages are situated in the main block and enjoy a terrace with views over the
gardens and out towards the Arabian Sea • Premium temptation villa – Larger
in size, the villas are situated on the hillside and enjoy a private lawn and terrace
overlooking the gardens
PAYABLE LOCALLY
OUR EXPERT OPINION...
I loved the peaceful Sinquerim beach, strolling along the
never-ending stretch of golden sand with the Arabian Sea
lapping at my feet.
Prices
flight details
- PAGES 54-55
KATIE
PRODUCT
MANAGER
7 NIGHTS FROM
£1167
PER PERSON
25
EXCLUSIVE TO US
BOUTIQUE
LOCATION: Baga river
distance to beach: Ikm
small & Friendly | couples | stunning views
Perched on the banks of the River Baga, overlooking colourful fishing
boats and on towards the striking Baga Peninsula, the Acron Waterfront
Resort is a stylish, modern hotel with a truly sought-after setting. Opened
in December 2014, this modern property has been carefully designed to
optimise its exotic location. Colonial yellow and white buildings surround
an inviting infinity swimming pool and expansive sun terraces where you
are sure to spend many hours, soak up the Indian sun and marvel at the
unique river views. With just 29 rooms, the hotel has a small and intimate
feel. Each room has been beautifully decorated in a contemporary style
with teak wooden furnishings and soft neutral fabrics. All the rooms enjoy
a balcony or terrace area overlooking the courtyard or river. If you are
seeking some quality relaxation time, the hotel’s small but elegant spa
offers a range of revitalising and refreshing treatments and therapies as
well as a heated outdoor Jacuzzi.
HOTEL Facilities • Infinity swimming pool • Riverside Restaurant • Jacuzzi • Spa • Shuttle service to beach • Wi-Fi • 29 rooms
Room Facilities • Queen size or twin beds • Air-conditioning • Ceiling fan • Minibar • Tea & coffee-making facilities • Safe • Balcony or
terrace • Shower room
POPULAR ROOM CHOICES • Courtyard room – Decorated in a
contemporary style, these rooms enjoy views over the courtyard. Prices are
based on these rooms • River view room – Enjoy views over the scenic Baga
River from their balcony or terrace
The hotel’s ‘Riverside Restaurant’ is run by the internationally renowned
chef Cyrus Todiwala and his team, and serves a delicious Goan menu with
international twists, in a fine dining setting. Sample the fresh catch of the
day or succulent king prawns and let Cyrus and his team lead you on a
culinary journey.
We highly recommend upgrading to the River view rooms
where you can watch the fishermen bring in their catch of
the day and enjoy the sun setting beyond the palms.
Prices
flight details
- PAGE 54-55
26
CHRIS
MANAGING
DIRECTOR
7 NIGHTS FROM
£1045
PER PERSON
27
Deluxe pool view
LOCATION: candolim
distance to beach: 600m
central location in candolim | All-inclusive option
A charming hotel in the bustling Candolim resort, the Country Inn &
Suites enjoys a peaceful setting and spacious grounds.
The comfortable, classic rooms are arranged in three-storey blocks
around a courtyard garden with manicured lawns and an enticing pool
area. You can easily pass a lazy day here, soaking up the sunshine on the
terrace, sipping cool drinks from the poolside bar or lounging under the
shade of a palm with a good book for company.
The hotel’s restaurant, Mosaic, offers half board, full board and all-inclusive
dining options, providing a convenient way to experience Goan cuisine
and international favourites. Located in the heart of Candolim, you can
also take the opportunity to explore the plentiful restaurants and bars on
offer as well as testing your bartering skills in the crafts stalls and souvenir
shops. It is also only a 600m stroll through the village to the sweeping,
golden sands of Candolim Beach where you will find Goa’s famous beach
shacks lining the coast backed by dense coconut groves.
HOTEL Facilities • Swimming pool and sun terrace • Restaurant • 2 bars • Small gym • Small spa • Book swap • Themed evening
entertainment (4 times per week) • 98 rooms
Room Facilities • Double or twin beds • Air-conditioning • Hairdryer • Minibar • Tea & coffee-making facilities • Safe • Television • Internet access • Shower room
POPULAR ROOM CHOICES • Deluxe garden facing room – Comfortably
furnished rooms with a balcony or terrace overlooking the courtyard. Prices
are based on these rooms • Deluxe pool view room – Same as the Deluxe
garden facing rooms but enjoying views over the pool
All-inclusive option • Breakfast, lunch and dinner at the Mosaic
Restaurant • Afternoon tea, coffee and snacks • Range of select local alcoholic drinks • Soft drinks including water
EARLY BOOKING OFFER
Receive a free upgrade from Bed & Breakfast to Half Board or from Half Board to Full Board if you book before 30/09/16.
Prices
flight details
- PAGES 54-55
28
7 NIGHTS FROM
£897
PER PERSON
LOCATION: candolim
Central location in Candolim | Stunning temple views
With a desirable location, in the heart of Candolim and enjoying
spectacular views over the neighbouring Shantadurga temple, the Fortune
Hotel is a welcome addition to our collection.
The hotel’s real focal point is the inviting pool area, bordered by tropical
flowers and affording impressive views over the surrounding countryside.
While away the hours on the sun terraces or by the bar and take in the
wonderful setting of lush rice paddies, coconut groves and striking Hindu architecture.
The 102 well-appointed rooms are spacious in size and have been
tastefully decorated in a colonial style. Guests can choose from the Deluxe
rooms, with views over Candolim village or upgrade to the Luxury rooms
where panoramas over the pool area and out towards the countryside
can be enjoyed from their balcony or terrace.
HOTEL Facilities • Swimming pool with sun terraces • 2 Restaurants
• 2 bars • Small gym • Small spa • Themed evening entertainment • Regular
shuttle to Candolim beach • 102 rooms
Room Facilities • Queen size or twin beds • Air-conditioning
• Ceiling fan • Hairdryer • Minibar • Tea and coffee-making facilities • Safe • Television • Bathroom or shower room
POPULAR ROOM CHOICES • Deluxe room – Comfortably furnished
rooms with a balcony or terrace overlooking Candolim village. Prices are
based on these rooms • Luxury room – Larger than the Deluxe rooms with
views over the pool and on towards the Shantadurga temple
From the hotel grounds, it is only a short stroll to the centre of Candolim, a
charming beachfront resort and a firm favourite with British holiday-makers.
Wander the village’s bustling streets where there are plenty of restaurants
and bars on offer as well as crafts stalls and souvenir shops giving you a
chance to test your bartering skills.
CANDOLIM BEACH
For those wanting to spend the day on the golden sands of Candolim beach,
the hotel offers a complimentary shuttle service or alternatively, it is only
a 600m stroll through the village.
Prices
flight details
- PAGES 54-55
7 NIGHTS FROM
£889
PER PERSON
29
EXCLUSIVE TO US
Sonesta Inns
LOCATION: CANDOLIM
Couples | tranquil | central location
A warm welcome awaits you at the Sonesta Inns, a quiet haven in the
lively town of Candolim.
Set in a residential area, just a short stroll from the beach and only moments
from the hustle and bustle of this popular tourist resort, Sonesta Inns is an
oasis of calm and the ideal choice for a relaxing holiday. The mature gardens
are filled with colourful flowers, lush lawns and coconut palms that surround
a large and inviting swimming pool. Relax, unwind and soak up the sunshine
here, listening to the gentle sound of palms swaying in the breeze and the
soft chirps of the exotic birdlife.
HOTEL Facilities • Free form swimming pool • Children’s pool
• Restaurant • 2 bars • Simple gym • Children’s play area • Wi-Fi
• 52 rooms
Room Facilities • Double or twin beds • Air-conditioning • Fan
• Tea & coffee-making facilities • Safe • Telephone • Television • Bathroom
with shower
POPULAR ROOM CHOICE • Standard room – Comfortably furnished
rooms with either a balcony or terrace with views over the manicured gardens
or pool area. Prices are based on these rooms
Encircling the pool, the 52 spacious rooms are all unique in size, shape
and view. Decorated in natural tones with a splash of turquoise here and
there, each room is bright and airy and well equipped for holiday living.
The hotel’s restaurant offers an excellent range of delicious local delicacies
as well as international cuisine. A short stroll through the gardens will lead
you to the golden sands of Candolim beach, the longest stretch of beach
in north Goa, backed by colourful beach shacks serving the catch of the
day and ice cold Kingfisher beers.
PAYABLE LOCALLY
I had such a relaxing stay at Sonesta Inns. It is just a short
stroll down the path to the beach and a stone’s throw from
the bustling resort centre of Candolim.
Prices
flight details
- PAGES 54-55
30
ANNABEL
RESERVATIONS
7 NIGHTS FROM
£858
PER PERSON
EXCLUSIVE TO US
LOCATION: Calangute
distance to beach: Beachfront
beachfront | Simple & Friendly | Lively resort
With a unique, beachfront location, we are delighted to offer the
Chalston Beach Resort in our hotel collection. Set on the golden
sweeping sands of Calangute beach, this family-run hotel enjoys a
tranquil atmosphere and a truly sought-after setting.
HOTEL Facilities • Swimming pool and sun terrace • Beachfront sun
terrace • Restaurant • Pool bar • Table tennis • 120 rooms
Well-kept colourful gardens full of citrus trees, hibiscus and palms provide
a peaceful haven from the hustle and bustle of the nearby beach resort.
Relax by the swimming pool, lounge in the shade with a good book or
sunbathe on the lawn looking out across the golden sands and on towards
the Arabian Sea. The 120 rooms are spread over two buildings, with a
handful of cottages dotted around the grounds. They are simple with basic
facilities and have their own small balcony or terrace where you can enjoy
the sea breeze and take in the serene setting. Overlooking the beach,
the hotel’s restaurant serves a good choice of regional and international
cuisine; it’s the perfect spot for breakfast, lunch and dinner or perhaps an
exotic cocktail while watching the fabulous sunsets.
POPULAR ROOM CHOICES • Standard room – Small and simply
decorated with either a balcony or terrace which overlooks the gardens. Prices are based on these rooms • Superior room – Larger in size than the
Standard rooms
Room Facilities • Double or twin beds • Air-conditioning • Fan
• Fridge • Safe • Television • Wet room with shower
Should you wish for a change of scene, take advantage of the hotel’s
central location and explore the vibrant resort of Calangute with its
colourful crafts stalls, bustling restaurants and bars.
If you’re a beach lover, then Chalston is the place to stay.
With a prime location on Calangute beach it is a friendly,
comfortable hotel with a relaxed feel.
Prices
flight details
- PAGES 54-55
BECKY
RESERVATIONS
7 NIGHTS FROM
£769
PER PERSON
31
More online...
As well as the properties we feature in our brochure, more hotels can be found online.
Please visit GoaExperience.co.uk/Hotels to see our full hotel programme.
7 night
package
7 night
package
from
from
£799
£1059
per person
per person
Holiday Inn Beach Resort
Casa Anjuna
With a sought-after beachfront location on the soft white sands
of Mobor, the Holiday Inn Beach Resort is a well-established
property and a great choice for those wanting a relaxing holiday in
the south of Goa. The hotel offers comfortable accommodation
and ample facilities on-site, including a large free form swimming
pool, Ayurvedic spa and three restaurants and bars.
A delightful heritage home, Casa Anjuna is a beautifully
converted Portuguese mansion with tropical gardens and a
tranquil pool area. A stay here is like stepping back in time.
With beautiful antiques and soft furnishings throughout, it feels
like you are staying in someone’s home rather than a hotel.
The bohemian village of Anjuna is just a short walk away.
Unique
7 night
package
7 night
package
from
from
£964
£729
per person
per person
Aldeia Santa Rita
Marinha Dourada
This family-run hotel, reminiscent of a Goan-Portuguese village
is the perfect choice for those looking for an all-inclusive option
in the north of Goa. The simple rooms are set in colourful villas
surrounded by mature gardens and all enjoy a balcony or terrace.
Pathways from the villas lead to a small but inviting pool as well as
the restaurant while the attractions of Candolim are close at hand.
In a quaint, peaceful location, neighbouring two lakes, Marinha
Dourada is a friendly hotel with a pleasant setting. The hotel offers
simple yet attractive accommodation and is a good value option
for those wishing to get away from it all and soak up the Indian
sunshine. A short taxi ride will take you to the bustling beach
resorts of Candolim and Calangute.
47
Multi-centre Holidays
One of the best ways to see Goa and to get a real ‘feel’ for the place is to combine a stay
at two, or even three properties.
You could try 7 nights in a deluxe beach resort, followed by 7 nights of
barefoot luxury in the Goan jungle; or perhaps you fancy a break in a
luxurious spa hotel, followed by a cultural experience in a Portuguese
heritage home? Whatever you need, we’re on hand to help you pick
the best multi-centre holiday possible; we’re in no doubt it will be a
holiday of a lifetime...
For us, a tailormade holiday is all about freedom – freedom to
choose what suits you best, freedom to select from our finest hotels
and the regions on offer, freedom to use your imagination and with
our knowledge and expertise, build the perfect holiday.
We have included three of our favourite multi-centre holidays to
give you a flavour of what is possible. For more information about
multi-centre holidays and to discuss your ideas call 01489 866 986
or visit GoaExperience.co.uk/Multi-centre
© Zaharka / Shutterstock
48
Culture & Heritage 10nts
7nts at Casa Anjuna, Anjuna and 3nts at the Panjim Inn, Panjim
Embrace Goa’s colonial Portuguese roots with an unforgettable
holiday experience at two of our most unique properties. Spend
your first week at the charming Portuguese heritage home, Casa
Anjuna, set in the bohemian village of Anjuna. A stay here is like
stepping back in time, with beautiful antiques and soft furnishings
throughout. Lounge in the peaceful tropical gardens, take a dip in
the inviting pool or stroll through the village to Anjuna’s spectacular
sandy coves. Travelling south to the state’s capital, Panjim, enjoy
the remainder of your stay at the historic Panjim Inn. Here, set in
the heart of Fontainhas, Goa’s intriguing Latin Quarter, you can
fully immerse yourself into the state’s rich colonial past. Wander
the winding, narrow streets filled with whitewashed chapels and
weathered heritage homes before finishing the day at the hotel’s
superb ‘Veranda’ restaurant serving up delicious flavours of Goa.
Our Lady of Immaculate Conception Church
in Panjim © Kiev.Victor / Shutterstock
Taj Exotica
Total Relaxation 14nts
North & South 14nts
7nts at the Nilaya Hermitage, Arpora and 7nts at the Park Hyatt Goa
Resort & Spa, Arossim
7nts at the Taj Exotica, Benaulim and 7nts at the Vivanta by Taj Fort
Aguada, Sinquerim
Rest and rejuvenate with our ‘Total Relaxation’ twin centre and
let your worries drift away. Fill your days at Nilaya Hermitage, a
delightful luxury boutique property, relaxing by the infinity pool,
partaking in yoga classes or meditation, and sampling age old Indian
methods at the renowned Ayurvedic spa.
Discover the dramatic contrast between the north and south of Goa
with a twin centre at two quality Taj hotels. Starting your stay in the
quieter southern region, enjoy your week at the lavish Taj Exotica,
spread over 56 acres of beautifully manicured gardens filled with
tropical flowers and coconut palms and set on the peaceful powder
white sands of Benaulim beach. Perhaps unwind from your everyday
stresses with time in the spa or by joining in the daily yoga.
Travel to the south of the state for your second week at the
luxurious Park Hyatt Goa Resort & Spa. With expansive grounds
filled with tranquil lagoons and a sought after beachfront location
on the soft white sands of Arossim beach, spend your days totally
unwinding in this idyllic setting. The hotel’s award winning spa,
Sereno, will further add to your relaxation, offering a wide range of
signature treatments.
After a restful week, head north to the well-established Taj Fort Aguada,
with it’s sought-after headland location, built within the walls of an
ancient fort. Spend your days exploring this interesting region, where
bustling beaches with make-shift shacks line the coast and inland,
vibrant villages and colourful markets are waiting to be discovered.
49
Beyond Goa
We offer our customers the chance to combine a holiday to Goa with the opportunity to
explore more of the enchanting Indian sub-continent. Book one of our guided India tours
as part of your holiday package for an unforgettable experience.
Discover hampi
Golden triangle
One of southern India’s most stunning archaeological sites with over
3,000 temples, Hampi, is located around 330km east of Goa in the
state of Karnataka. Once the imperial capital of Vijayanagara, one of
the largest Hindu empires in Indian history, the city was destroyed
in 1565 when an alliance of Deccani sultans razed it to the ground.
Today, the spectacular ruins are a UNESCO World Heritage Site and
can be visited on our three day private guided tour by car.
The Golden Triangle tour will give you the chance to visit some of
India’s finest buildings and monuments. This 6 night tour of Delhi,
Jaipur and Agra using internal flights, will give you an insight into what
the north of the sub-continent has to offer.
Tour highlights:
• Visit the grandest of Hampi’s religious monuments, Vittala Temple
with its striking Vijayanagara art and architecture.
• Explore the impressive Royal Enclosure, the heart of operations
of this fallen empire, with its expansive halls, elegantly decorated
plinths and pillared shrines.
• Wander around the imposing Virupaksha Temple, the principle
place of worship in Hampi.
• Enjoy the spectacular sunset over the Tungabhadra River from
one of Hampi’s elevated viewing points.
2 night tour from £259 per person
Tour highlights:
• Visit Old and New Delhi, visiting Jama Masjid, the largest mosque
in India, the Houses of Parliament, Lakshmi Narayan a modern
Hindu temple and finally Humayun’s tomb, where the Mughal
Emperor Humayun is buried.
• Discover the pink city of Jaipur, visiting the ancient palace of
Amber Fort, Hawa Mahal with its intricate pink sand stone
carvings and the City Palace, an overwhelming complex of
exquisite buildings, courtyards and gardens.
• Take a tour of the Taj Mahal, one of the most famous buildings in
the world. It was commissioned by Emperor Shah Jahan in 1632
to house the tomb of his favourite wife Mumtaz Mahal and is now
regarded as one of the best examples of Mughal architecture.
• Explore Agra Fort, one and a half miles of vast red walls with
opposing turrets and gateways that enclose the imperial city of
the Mughal rulers. Inside the walls, you will find striking palaces
such as the Jahangir Palace and Khas Mahal and audience halls
such as Diwan-i-Khas.
Gyarah Murti, New Delhi
50
Kerala © f9photos / Shutterstock
Discover Kerala
Travel to the southwest corner of India to visit the exceptionally
beautiful state of Kerala, famed for its meandering waterways,
verdant hills and palm-fringed shores. This 7 night tour, using internal
flights, will give you a wonderful glimpse into what this captivating
state has to offer.
Tour highlights:
• Experience the rich culture and history of the port city Cochin
visiting the 16th century Mattancherry Palace and the oldest living
Jewish Synagogue in the world.
• Enjoy an authentic Kathakali dance performance by local artists
using elaborate costumes and face masks.
• Discover the Periyar National Park and Tiger Reserve, a
captivating wildlife park where herds of elephants, sambur and
wild pigs can be observed.
Hampi © Pikoso.kz / Shutterstock
• Take a Houseboat cruise through the stunning Keralan
backwaters, a unique maze of rivers, lakes and lagoons passing
dense coconut groves, waterside village settlements and vibrant
rich paddy fields.
• Finish your tour with a couple of nights on the striking Kovalam
shoreline, with gently curving beaches fringed with swaying palms.
All private tours are based on two people travelling and include
internal flights from Goa International Airport, overnight
accommodation on a bed and breakfast basis, all transfers, monument
entrance fees and English-speaking guides. For further information
please visit GoaExperience.co.uk/IndiaTours or call 01489 866 986.
Taj Mahal © Pangfolio.com / Shutterstock
51
A-Z
Things to know
before you go....
Airport Hotels, Car parking and Lounges
In order to help you plan your visit we have compiled a
short A-Z of useful information about our holidays to Goa.
You will find a wealth of further information relating to
these and other subjects on our website or alternatively
use the first-hand knowledge of our staff.
Currency
Foreign Office Travel Advice
We can offer a range of airport hotels with
or without parking to suit all budgets located
at or near to your departure airport. For
your convenience, we can also pre-book
access to lounges at all our UK airports.
To check prices please visit our website
GoaExperience.co.uk/HolidayExtras
The currency in Goa is the Indian Rupee,
INR (98 INR to £1 on 19th Feb 2016). Indian
Rupees can only be bought in India and
must be exchanged back before you return
home. Travellers’ Cheques and credit cards
are often accepted; please check regarding
individual hotels (surcharges will apply). Visa
debit cards are widely accepted at ATMs.
We are working with the Foreign and
Commonwealth Office to do all that we can
to help British travellers stay safe overseas.
Their website at Gov.uk/foreign-travel-advice
is packed with essential tips, travel advice and
up-to-date country specific information.
Book with Confidence
Festivals & Celebrations
The Goa Experience is a trade name of
Serenity Holidays Limited. All our flight
inclusive holidays in this brochure are ATOL
protected by the Civil Aviation Authority. Our
ATOL number is 1866. Please see page 2 or
our Terms and Conditions for more details.
Child & Infant Pricing
Air Passenger Duty of £73 per child aged 15
or under will now be deducted from the price
of your holiday. To qualify for a child discount,
children must be between 2 and 15 years
old on return to the UK. They must share a
room with two adults paying brochure price.
Infants under 2 years on return to the UK are
charged a fee of £59 to cover administration
costs but are generally not allocated a luggage
allowance or a seat on the aircraft.
The Goan calendar is filled with festivals and
events helping to showcase the state’s vibrant
culture. It is also a popular destination for
Indian weddings which can be quite a magical
experience to witness. Hotels may organise
special events and live music to celebrate these
occasions however as the celebrations can be
impromptu, we are unable to advise whether
these will be taking place during your stay.
Flight Check-in
For all flights to Goa please check in at least
three hours prior to the departure time
shown on your tickets.
Flight Delays
Occasionally, despite the best efforts of all
concerned, flights are delayed for reasons
beyond our control. In the event that such a
delay occurs, we will work with the airline,
who should provide a snack or meal when
appropriate and in the case of an overnight
delay, provide accommodation, although this
may not be your holiday accommodation.
Health & Safety standards
All our properties have been carefully
selected and visited by us. We ensure they
offer acceptable standards of health and
safety and that they conform to the local fire
and safety laws and regulations, however
these laws are not as stringent as in the UK.
Holiday Questionnaires
To help us improve our service and ensure
standards are maintained, we would be
grateful if you would complete our online
questionnaire on return from your holiday.
Indian Embassy
India House, London WC2B 4NA. Telephone: 0207 836 8484
Luggage Allowance
Our package prices include a luggage
allowance of 20kg per person in the hold
(or 25kg in Premium Class) and 6kg in the
cabin. Additional luggage can be added on
to your booking for an additional charge
however this is subject to availability.
Medication
Although innoculations are not compulsory for entry from the EU, please consult your
GP or health clinic prior to travel, who will
advise on recommended innoculations.
© Eve’s Food Photography / Shutterstock
52
Passports
Sea view rooms
Time difference
A full, valid British passport is required for
entry into Goa, valid for at least six months
after your date of arrival back into the UK.
Due to government regulation, many hotels
in Goa are not able to build directly on the
beach. Hotels will normally have gardens,
extensive grounds or even golf courses
between the main hotel building and the
protected coastline. Therefore, when a
room is classed as having a sea view in Goa,
these views are often over the grounds and
on towards the coast.
Goa is GMT +5.30 hours.
Prices and Surcharges
Holidays are based on the cost of fuel as at
19th Feb 2016. If the cost of fuel does rise,
or other security costs or taxes are levied,
then there may be an increase in prices
printed in this brochure, please see section
11 of our Terms and Conditions on page
59 for more details. Publication date of this
brochure is 18th March 2016.
Requests
If you have any requests for your holiday
accommodation or flights, please ensure
they are requested at the time of booking.
We shall pass on your request to the airline
or hotel however we cannot guarantee that
they will be met.
Room Check-In & check-Out Times
Check-in is usually from 2pm, and check-out
is by noon on the day of departure but times
may vary from hotel to hotel. Due to the flight
timings back to the UK, we highly recommend
pre-booking a late check-out in order to make
your final day more comfortable.
Travel insurance
Our customers should
be adequately insured
ahead of their holiday.
We are pleased to offer
travel insurance through our long standing
partnership with t&g, with no price increase
and still including ZERO EXCESS payable
on claims for both single trip and annual
policies (excluding personal liability). This
policy is tailormade to the specific needs of
our customers travelling to Goa and includes
additional areas of cover, such as travel delays
and weather related issues.
Sustainable Tourism
Tourism brings many benefits but at
the same time it can adversely affect
destinations, both environmentally and
socially. We strive to, with the support of
our customers, work positively towards
protecting the natural beauty, wildlife and
culture of our destinations so that future
generations can continue to enjoy them.
Tickets & our goa guide
Tickets can be expected two weeks prior
to your date of travel along with your
accommodation voucher, luggage labels
and our informative ‘Goa Guide’, which we
hope you will find useful. Your actual flight
timings will be those shown on your tickets,
please check them carefully as soon as you
receive them. When booking close to your
departure day, tickets will be arranged for
collection at the airport. We reserve the
right to charge for this.
Duration
Adult 18-65
Transfers
Transfers are usually provided by minibus or
a 4 wheel drive vehicle. Your transfer time
will vary depending on the resort you have
chosen. Please call us for clarification on this.
VISA
All British nationals require a visa to enter
Goa. Please visit our website for more details
GoaExperience.co.uk/Visa
What’s Included
The basic holiday price includes:
•Return flights from the UK with in-flight
catering of a hot meal
•Luggage allowance (usually 20kg pp)
•Transportation between the airport and your accommodation
•Accommodation based on two sharing
and meal basis as detailed on your booking
confirmation invoice
•Services of our representatives or local agent
•Our own Goa destination guide
•Airport departure taxes from both the UK and Goa
•UK Air Passenger Duty (APD) of £73pp
•CAA ATOL Protection Contribution
Adult 66-79
Child 2-17
Up to 10 days
£36.50
£73.38
£21.75
Up to 17 days
£42.80
£87.55
£24.90
Summary of cover (maximum limits per person)
• Cancellation / curtailment – £5,000
• Medical expenses – £5,000,00
• Missed departure – £1,000
• Personal accident – £25,000
• Personal possessions – £2,500 (£400
single item limit)
• Personal liability – £2,000,000 (£250
excess applies)
• Legal expenses – £15,000
For longer durations, couples and family cover
or annual policies please call us for a quote.
Full details of the policy will be sent with your confirmation invoice and include a 14 day
cooling off period wherein the policy may be cancelled without charge.
The policy does not cover any pre-existing health conditions of the people travelling, and
those upon whose health the trip may depend, unless Healthcheck have been called on
01702 427253 and have confirmed their cover in writing.
53
Flights
The Goa Experience offers all available direct flights to Goa, plus scheduled flight options.
As shown in our price panel, our flights are based on direct UK flights from Gatwick.
Please see the below grid for your preferred flight options.
Winter 2016-17 – Departures from two UK airports. Up to
Exit seats
four weekly flights from Gatwick and Manchester making flexible
durations possible.
A limited number of Exit seats are available as a flight upgrade (from
£60pp each way). For more details, contact our reservations team.
SUMMER 2017 – May to October details will be available on Qatar AIRWAYS flights
our website.
Seats together
Qatar Airways operate year-round scheduled services from London
Heathrow to Goa, all via Doha.
Due to the length of the flight, we recommend, pre-allocating your
flight seats (from £20pp each way). For more details, contact our
reservations team.
Whilst not direct, the connection times are usually very good and
the facilities at Doha airport (opened in 2014) are world class. Please
call our expert team to discuss the scheduled flights available.
WINTER 2016/17 flight details to Goa international airport
MANCHESTER
G AT W I C K
Programmed flights operate from November to March and are non-stop. Some flights continue into April.
†
From
Terminal
Day
depart UK
UK
depart
Goa
arrive
Goa
depart
UK
arrive
Day
arrive UK
Operates
Gatwick
South
Sunday
0915
0005†
0155†
0715†
Monday
13 Nov - 20 Mar
Gatwick
South
Saturday
0915
0005
0155
0715
Sunday
17 Dec - 19 Mar
Gatwick
South
Wednesday
0915
0005†
0155†
0715†
Thursday
14 Dec - 23 Mar
Gatwick
North
Saturday
1755
0830
†
Sunday
05 Nov - 30 Apr
Manchester
1
Tuesday
0915
†
Manchester
1
Friday
Manchester
1
Manchester
2
†
†
†
1030
1535
0025
†
0215
0745
Wednesday
01 Nov - 22 Mar
0915
0025
†
0215
†
0745
Saturday
04 Nov - 25 Mar
Monday
0915
0025†
0215†
0745†
Tuesday
07 Nov - 21 Mar
Wednesday
1515
0600
0800
1310
Thursday
02 Nov - 30 Mar
†
†
†
†
†
†
†
Flight arrives the following day.
Please note that flight information is correct at time of going to press and is subject to change at any time by the airline. Flight supplements may apply.
An in-flight meal and 20kg per person luggage allowance is included. If you have any special requirements, please advise all details to us at the time of booking and we will pass these on to
the airline.
54
premium class service
To make the journey to Goa more comfortable, many of our
customers choose to upgrade their flights to Premium Class. The
upgraded service offers additional benefits both at the airport and on
board the aircraft. With limited Premium Class seats available, we
recommend booking early to avoid disappointment. Please note,
Premium Class services may differ by airline, ask at time of booking
for a full breakdown of services.
The Premium Class service includes:
•UK Airport Lounge
•Pre-bookable seats
•Priority check-in
•Increased hand luggage allowance of 10kg
•Increased hold luggage allowance of 25kg
•Priority boarding
•Premium seat giving more personal comfort and space
•Premium in-flight entertainment
•Amenity kit
•Complimentary bar service (excluding champagne)
•Enhanced meal service
From £349 return, or from £180 one way
© Jool-yan / Shutterstock
Quality Charter
SUSTAINABLE TOURISM
EXCLUSIVE MEMBERSHIP
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines,
which recognise the social, economic and environmental responsibilities of tour
operating.
AITO sets criteria regarding ownership, finance and
5113
quality which must be satisfied before new companies
are admitted to membership. All members are required
to adhere to a Code of Business Practice which encourages high operational
standards and conduct.
FINANCIAL SECURITY
An AITO member is required to arrange financial protection for all holidays and
other arrangements (including accommodation only) booked by customers with the
member under the AITO logo. This financial protection applies to customers who
are resident in the UK at the time of booking and to most overseas customers who
have booked directly with the member. In doing so, the member must comply with
UK government regulations. Members are required to submit details of their financial
protection arrangements to AITO on a regular basis
ACCURATE BROCHURES & WEBSITES
All members do their utmost to ensure that all their brochures and other
publications, print or electronic, clearly and accurately describe the holidays and
services offered.
PROFESSIONAL SERVICE & CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and
thorough training of employees. Members continually seek to review and improve
their holidays. They listen to their customers and always welcome suggestions for
improving standards.
MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should
receive a post-holiday questionnaire the results of which are scrutinised by the Association.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers
may raise. In the unlikely event that a dispute between an AITO member and
a customer cannot be settled amicably, AITO’s low-cost Independent Dispute
Settlement Service may be called upon by either side to bring the matter to a
speedy and acceptable conclusion.
Serenity Holidays is a member of the Association of Independent Tour Operators.
To contact the Association, visit www.aito.com or call 020 8744 9280.
ABTOT
The Association of Bonded Travel Organisers Trust Limited
(ABTOT) provides financial protection under the Package Travel,
Package Holidays and Package Tours Regulations 1992 for Serenity
Holidays and in the event of their insolvency, protection is provided
for the following:
1. non-flight packages commencing in and returning to the UK;
2. non-flight packages commencing and returning to a country other than the UK;
and
3. flight inclusive packages that commence outside of the UK, which are sold to
customers outside of the UK.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3
provides for repatriation. Please note that bookings made outside the UK are only
protected by ABTOT when purchased directly with Serenity Holidays.
55
Prices are in £s per person on stated board basis and room choice from Gatwick on a Sunday and include
£73 APD (refunded for children aged 2-15) and other known taxes and charges. Any flight supplements will
be detailed at time of booking. For other durations please call or visit GoaExperience.co.uk.
All supplements and room upgrades shown are per person per night based on twin occupancy.
*Add on stay price does not include flights or transfers.
WINTER 2016-17 PRICES
11-Nov
10-dec
11-dec
17-dec
18-dec
24-dec
25-dec
31-dec
1-jan
8-jan
9-jan
2-feb
3-feb
9-feb
10-feb
23-feb
24-feb
2-Mar
Nilaya Hermitage
Luxury Boutique pg 20
14
1478
2167
1457
2146
1429
2989
2419
3757
2348
3449
1916
2599
1493
2188
1478
2168
1529
2218
1477
2167
Sol de Goa
Boutique pg 22
7
14
1049
1259
1029
1199
998
1875
1835
2447
1726
2138
1424
1655
1115
1348
1089
1328
1135
1384
1079
1299
Vivanta by Taj
Holiday Village 5
pg 24
7
14
1279
1879
1257
1858
1295
2515
2069
3529
2365
2958
1644
2497
1368
1984
1328
1964
1379
2015
1326
1964
Vivanta by Taj
Fort Aguada 5
pg 25
7
14
1188
1699
1167
1678
1215
2365
1969
3245
2274
2979
1756
2298
1298
1786
1219
1766
1275
1818
1224
1764
Boutique pg 26
7
14
1067
1499
1084
1519
1165
2019
1698
2578
1886
2124
1465
1975
1235
1716
1185
1696
1238
1748
1165
1619
Candolim 4
pg 28
7
14
938
1198
899
1179
1049
1888
1798
2498
1695
2175
1229
1489
988
1228
938
1215
989
1264
929
1189
4
pg 29
7
14
897
1129
889
1148
915
1799
1689
2515
1624
1934
1239
1538
1018
1289
968
1269
1019
1315
955
1189
Sonesta Inns
3½
pg 30
7
14
858
1044
869
1094
997
1699
1599
2175
1525
1878
1188
1447
964
1198
919
1178
968
1225
915
1136
2½
pg 31
7
14
769
949
789
967
874
1487
1515
1916
1354
1599
1098
1244
859
998
818
985
875
1027
824
979
Grand Hyatt Goa
5
Deluxe pg 33
7
14
1137
1536
1115
1499
1095
2226
1948
2994
1959
2629
1438
1854
1187
1597
1157
1575
1215
1629
1156
1575
Cidade de Goa
4
pg 34
7
14
976
1345
1016
1394
1123
2148
1966
2916
2199
2394
1324
1689
1096
1456
1049
1436
1098
1485
1039
1385
Panjim Inn
Unique pg 35
3*
7
96
859
96
839
96
885
105
1428
165
1459
105
1134
105
898
105
863
105
916
105
859
The Leela
Deluxe pg 38
7
5
14
1597
2459
1574
2445
1593
3889
3045
5675
3849
5269
2887
4268
1929
2824
1735
2739
1789
2787
1739
2736
5
Taj Exotica
Deluxe pg 40
7
14
1465
2199
1439
2175
1425
3028
2376
4169
2919
3725
2178
2985
1555
2324
1519
2299
1569
2355
1519
2299
5
Deluxe pg 42
7
14
1345
1958
1319
1939
1299
2855
2258
4119
2615
3456
1845
2469
1469
1979
1349
1965
1398
2015
1324
1864
Alila Diwa
Deluxe pg 43
7
14
1199
1694
1186
1669
1159
2226
1955
3394
2499
2829
1518
2049
1377
1797
1249
1776
1298
1829
1236
1725
Ramada Caravela
4½
pg 44
7
14
1018
1368
989
1355
998
2166
1866
2897
2089
2435
1354
1759
1129
1515
1079
1497
1135
1539
1069
1458
Acacia Palms
3
pg 46
7
14
819
969
825
999
964
1679
1559
2015
1358
1729
1129
1315
885
1064
854
1047
919
1089
848
1028
5
56
1-Nov
10-Nov
7
Other
durations
10 / 11 nights, 21 nights and other durations are also
available, please contact our reservation team for prices.
3-Mar
30-Mar
31-Mar
20-APr
21-APr
30-APR
BOARD
BASIS
AC
SINGLE ROOM
3RD PERSON
SHARING
CHILD SHARING
(2-11 YRS)
1457
2139
1473
2188
1495
2216
B&B
included
from £105
from -£2
from -£35
1039
1269
1049
1295
1065
1279
B&B
included
from £24
-£10
n/a
1299
1945
1288
1697
1327
1715
B&B
included
from £85
from -£50
from -£50
half board
full board
1199
1745
1214
1549
1265
1574
B&B
included
from £72
from -£40
from -£40
half board
full board
1099
1559
1045
1425
1078
1446
B&B
included
from £45
n/a
n/a
897
1234
995
1326
919
1199
B&B
included
from £27
from -£2
from -£2
half board
full board
all-inclusive
£15
£20
£27
from £8
deluxe pool view room
prices based on deluxe garden facing room
889
1129
915
1166
929
1174
B&B
included
from £25
from -£2
from -£2
half board
full board
£12
£18
luxury room
prices based on deluxe room
from £9
869
1096
879
1045
899
1064
B&B
included
from £17
from -£6
from -£11
suite
prices based on standard room
from £9
799
958
814
947
799
969
B&B
included
from £20
from -£2
from -£4
superior room
from £11
1136
1549
1098
1477
1135
1495
B&B
included
from £60
from -£27
from -£27
pool view room
bay view room
club view room
prices based on grand room
from £14
from £22
from £50
995
1335
966
1279
989
1295
B&B
included
from £38
from -£10
from -£20
half board
full board
all-inclusive
£25
£38
£58
superior room
classic room
from £18
from £28
93
824
93
835
105
868
B&B
included
from £24
from -£6
n/a
half board
£14
superior room
prices based on deluxe room
from £12
1714
2714
1617
2496
1599
2469
B&B
included
from £130
from -£18
from -£60
half board
full board
£52
£92
conservatory premiere
from £24
lagoon suite
from £64
club suite
from £210
prices based on lagoon terrace room
1499
2284
1454
1917
1435
1945
B&B
included
from £108
from -£65
from -£65
half board
full board
£20
£30
deluxe room
pool villa
prices based on garden villa
from £13
from £47
1249
1789
1275
1814
1315
1844
B&B
included
from £92
from -£38
from -£38
half board
full board
£32
£53
lagoon view room
pool view room
sea view room
prices based on park view room
from £15
from £28
from £37
1186
1669
1215
1714
1194
1689
B&B
included
from £73
from -£27
from -£35
half board
full board
all-inclusive
£30
£42
£48
loft room
diwa room
prices based on terrace room
from £20
from £39
1039
1418
998
1349
1019
1366
B&B
included
from £39
from -£8
from -£20
half board
full board
£20
£32
partial pool / ocean view room
oceanfront room
prices based on garden view room
815
997
819
988
844
1047
B&B
included
from £17
nil
nil
half board
£12
CUISINE CHOICE
half board
ROOM CHOICE
£28
queen suite
king’s abode
prices based on luxury room
from £25
from £35
£20
£30
superior charm with sit out
premium cottage sea view
prices based on superior charm
cottage with balcony
from £10
from £19
£20
£30
deluxe delight sea view
from £14
premium indulgence cottage
from £24
premium temptation villa
from £34
prices based on superior charm garden view
river view room
prices based on courtyard room
from £17
from £10
from £25
57
How to Book
Call our expert team
Our reservations staff will be happy to share their knowledge of
Goa and help you plan your holiday. Our office opening hours are:
•9am – 7pm Monday to Friday
•9am – 5pm Saturday
•10am – 4pm Sunday
The office may be closed during national and bank holidays.
Calls may be recorded for training purposes.
Visit your local Travel Agent
If you obtained this brochure through a travel agent, you will be
able to make your booking with them.
Visit GoaExperience.co.uk
You can check availability, prices and book your holiday 24 hours
a day online at GoaExperience.co.uk
Visit GoaExperience.co.uk or
call our reservations team on
01489 866 986
Loyalty discount
Valued customers who have previously travelled with any of our
Serenity Holidays brands in the last three years will qualify for a
loyalty discount of £50pp. The discount must be claimed at time of
booking and is available throughout the year on package holidays,
booked at the full brochure price.
Making your booking
Once you or your travel agent have confirmed your holiday
reservation, we will issue our confirmation invoice by the following
day. It is essential you check that all the details are correct and advise
us immediately if they are not. Any changes at a later date may incur
an amendment fee.
Payments
On confirming your holiday we require a deposit of £125 per person,
payable by debit or credit card. In addition, if our insurance is taken
this must also be paid for at this time. The remaining balance must
be paid at least 12 weeks prior to departure, either by bank transfer,
online, debit card or credit card (1.6% charge). For bookings made
within 12 weeks of departure, full payment is required at the time of
booking. If we do not receive the appropriate payment, we reserve
the right to cancel your booking and you will be liable for cancellation
charges in accordance with our Terms and Conditions.
Booking Checklist
•Pay deposit – Only £125 per person
•Make sure you have adequate travel insurance
•Seek travel health advice from your GP
•Check your confirmation invoice
•Arrange your visa (see our website for process)
•Pay your balance 12 weeks prior to departure
•Complete Additional Passenger Information (API) online
•Check your ticket pack
© Alexander Mazurkevich / Shutterstock
58
The Goa Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We are
committed to a policy of fair trading and make every effort to ensure that you have an
enjoyable holiday with us. Our terms of trade have been formulated as a result of our
responsibilities under law and in no way affect your statutory rights as a consumer. Please
read this carefully and keep with you on holiday as it sets out the basis of the contract
between you and Serenity Holidays Ltd.
5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking,
e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of
which will depend on the nature of the change and the time before the date of travel. Any
changes made within 12 weeks of departure may be treated as cancellations and re-bookings.
The lead name on a booking cannot be changed under any circumstances and this would also
be classed as a cancellation and re-booking.
We are a member of ABTA, membership number V5963. We are obliged to maintain a high
standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration
scheme for the resolution of disputes arising out of, or in connection with this contract.
Further information on the Code and arbitration can be found at http://www.abta.com
6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us
the agent is acting on your behalf in respect of any changes or cancellation to your booking.
All monies you pay to the travel agent are held by him on our behalf at all times.
DATA PROTECTION When you make an enquiry or booking with us, information about you
is collected. This refers to information such as your name, contact details, travel preferences
and any special needs/disabilities or dietary requirements. By giving us these details, you
consent for these to be used as necessary in processing your booking and complying with legal
requirements (e.g. forwarding passenger lists to airlines). We may also use your details to send
you future holiday brochures or advise of special offers from ourselves - should you NOT want
to receive these, please tell us. Some of your information may be considered ‘sensitive personal
data’ under the Data Protection Act 1998, which will only be used when it is necessary for us
to communicate your needs to a hotel or airline. For more information – please refer to our
‘Privacy Statement’ shown on our website www.goaexperience.co.uk
We sell the following arrangements:
Package Holiday
A “package holiday” is a combination of at least two of the following services (a) transport, (b)
accommodation or (c) other tourist services (not ancillary to any transport or accommodation
and forming a significant part of the arrangements) where booked through us at an inclusive price.
7. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have
to change your holiday arrangements and we reserve the right to change or cancel your
booking. Most changes are minor and we will always endeavour to advise you or your travel
agent of any such changes at the earliest possible date.
Note: Any amendment or cancellation fees you incur in terms of other arrangements you have
made with other providers under separate contracts are not claimable from us.
Package Holiday:
A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours
or less and accommodation of a similar or higher standard in the same resort or region are
classed as minor changes which do not entitle you to cancel or change to another holiday /
flight without paying our normal administration charges, and for which no compensation or
refund is due.
Accommodation Only
If you book accommodation only through us, we will accept responsibility for your booking in
accordance with the terms set out in the relevant sections below. As this is a single component,
the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual
carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used
or likely to be used as follows: Thomas Cook Airlines, Thomson Airways or Qatar Airways.
Any changes to the actual airline after you have received your tickets will be notified to you as
soon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionally
have to change the type of aircraft used on a particular flight without advance warning. In such
circumstances where you have booked and paid an additional seat supplement and such seat
cannot be provided, then you will receive only a refund of the supplement paid.
Excursions
Excursions or other tours that you may choose to book with us, or pay for whilst you are
on holiday, are not part of your package holiday provided by us. We act as a booking agent
only for excursions that you book with us either in the UK or in resort. Your contract is with
the provider of the excursions and not ourselves, and therefore we have no liability for the
proper performance of that contract.
Occasionally, we have to make major changes to your travel arrangements or accommodation.
A major change is a change made before departure, which, on the basis of the information given
to us by you at the time of booking we can reasonably expect will have a major effect on your
holiday. The following changes are examples of major changes: changing travel times by over 12
hours, your UK departure airport (excluding London airports), your holiday region, a change to
a lower standard or type of accommodation or reducing the number of days’ holiday.
FINANCIAL SECURITY:
If you book a package holiday through us the Package Travel, Package Holidays and Package
Tours Regulations 1992 require us to provide security for the monies that you pay for the
package holidays booked from this brochure.
If we have to make a major change or cancel your holiday we will tell you as soon as
possible. Where possible, we will offer the following options: you can either a) accept the
changed arrangements b) purchase another holiday/flight from us at the advertised current
selling price or c) cancel your booking upon which we will refund your monies in full and
final settlement.
For packages that include flights we provide this security by way of an ATOL (number 1866)
administered by the Civil Aviation Authority.
When you buy an ATOL protected air holiday package you will receive a confirmation invoice
from us (or via your travel agent through which you booked) confirming your arrangements
and your protection under our Air Travel Organiser’s Licence number [1866]. In the unlikely
event of our insolvency, the CAA will ensure that you are not stranded abroad and will
arrange to refund any money you have paid to us for an advance booking. If we are unable
to provide the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment
to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a
payment or benefit you assign absolutely to those Trustees any claims which you have or may
have arising out of or relating to the non-provision of the services, including any claim against
us, the travel agent (or your credit card issuer where applicable). You also agree that any
such claims may be re-assigned to another body, if that other body has paid sums you have
claimed under the ATOL scheme. For further information visit the ATOL website at www.
atol.org.uk. The price of our air holiday packages includes the ATOL Protection Contribution
(APC) we pay to the CAA. This charge is included in our advertised prices.
For packages that do not include flights, as a member of the Association of Bonded Travel
Organisers Trust Limited (ABTOT) Serenity Holidays Ltd has provided a bond to meet the
requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of Serenity Holidays’ insolvency, protection is provided for non-flight packages
commencing in and returning to the UK and other non-flight packages excluding pre-arranged
travel to and from your destination. Please note that packages booked outside the UK are
only protected when purchased directly with Serenity Holidays Ltd.
In the above circumstances, if you have not yet travelled you may claim a refund, or if you have
already travelled, you may claim repatriation to the starting point of your non-flight package.
Flight Only arrangements are protected by our ATOL (number 1866) as described above.
1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18
years and have the authority to accept and do accept on behalf of your party our terms and
conditions. All correspondence and documents are sent to the party leader who is responsible
to us for all payments in respect of the booking. The contract is made on the terms of the
information in this brochure, the details set out in the confirmation invoice. We agree that the
courts of England and Wales have jurisdiction and English Law applies (unless you live in Scotland
or Northern Ireland, in which case you can bring proceedings in your local court under Scottish
or Northern Irish law, as applicable). Our confirmation invoice is our acceptance of the booking
(as detailed therein), and the contract is made on its issue. We ask you to check the details
and any anomaly should be reported to us or your travel agent immediately otherwise the
details shown on the confirmation will be presumed to be correct. Verbal quotations should
not be considered binding until the first invoice confirmation is received. All holidays and offers
published in this brochure are subject to availability at the time of booking.
2. PAYMENT If you wish to confirm a booking you must pay the deposit of £125pp. Your
balance will be detailed on your invoice and must be paid in full no later than 8 weeks before
your departure, or your booking may be deemed cancelled and your deposits retained. In the
event we need to book and pay for your flight at the time of booking, you will be quoted the
cost of this before confirming your holiday and asked to pay for this sector in full, along with
your deposit. It is at this time you will be advised whether the flight cost is non-refundable. If
payment for your holiday is made by credit card a handling fee, currently 1.6% will be levied.
3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon
as possible either by telephone or in writing (or must ensure your travel agent does so on
your behalf). Since we incur costs from the time we confirm your booking, the cancellation
charges set out below will apply, calculated from the date on which we receive your notice of
cancellation. You will then receive a cancellation invoice detailing any charges.
No of days before departure
Cancellation charge
More than 84 days
43 - 84 days
29 - 42 days
15 - 28 days
Less than 15 days
Loss of deposit
40%
65%
90%
100%
The charges above apply to your total holiday price excluding any insurance premiums,
amendment charges or charges for goods sold and dispatched. The conditions of your travel
insurance policy may allow a refund claim.
Please note: if any members of your party cancel, but the others still wish to travel, it
may be necessary to re-calculate the cost per person based on the new party size as the
accommodation may now be under-occupied. This may result in an increased amount per
person payable to secure the original booking.
4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into
a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.),
and agree to pay locally for any charges for items or services used by your party and not
included in your holiday price. The accommodation we arrange for you can only be used by
those people named on your Invoice. You are not allowed to share the accommodation with
anyone else or let others stay there.
If you have booked a Package Holiday, subject to the note below, irrespective of whether you
choose a), b) or c) we will pay compensation as follows:
No. of days before departure
Amount for each full fare paying adult
More than 56 days
29 - 56 days
15 - 28 days
8 - 14 days
Less than 8 days
Nil
£15
£25
£35
£50
Accommodation Only:
If we make a change to your accommodation and you don’t want to accept it, you can take
any alternative we are able to offer you (you will pay the increase in cost if the replacement
is advertised at a higher price than your original booking, or receive a refund of the difference
if it is less expensive) or a refund of the money you have paid to us. This does not apply
where the change is not material. Examples of non-material changes include, but are not
limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. If we
have to cancel your accommodation, again we may be able to offer you an alternative. If you
accept it, you would pay the difference if it was advertised at a higher price than your original
accommodation, or receive a refund of the difference if it was advertised at a lower price.
Or we will refund the monies you have paid us for your accommodation. We will not be
responsible to pay any compensation following a change or a cancellation by us.
Applicable to Package Holiday, Accommodation Only or Excursion bookings:
Note: If a change or cancellation occurs because of circumstances beyond our control, for
example war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and
its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse
weather conditions, hurricanes, floods, unavoidable technical problems with transport, closure or
congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have
no liability to you. No compensation payments, expenses or any other sums, including the cost of
securing alternative accommodation will be paid by us.
8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause for complaint during
your holiday, please inform the hotel or site management and our local representative. It is
unreasonable for you to take little or no action and wait until you return to complain and you
must take reasonable steps to minimise the consequences of the problem. If you fail to follow
this simple procedure we will have been deprived of the opportunity to investigate and rectify
your complaint whilst you were in resort and this may affect your rights under this contract.
If a problem cannot be resolved locally please follow this up in writing to our Customer
Relations Department at our UK office, with any supporting evidence, within 28 days of your
return from holiday.
If your complaint cannot be settled amicably between us, you may if you wish refer the
matter to arbitration under ABTA’s scheme for the resolution of disputes which is registered
with the Government’s Alternative Dispute Resolution (ADR) and approved by the Chartered
Trading Standards Institute (please go to www.abta.com). Alternatively, AITO’s Independent
Dispute Settlement Service may be called upon by either side to bring the matter to a speedy
and amicable solution, but please be aware this scheme is not registered by the ADR.
9. OUR RESPONSIBILITY
Package Holiday:
If the contract we have with you is not performed or is improperly performed by us or our
suppliers we will pay you appropriate compensation if this has affected the enjoyment of your
travel arrangements. However, we will not be liable where any failure in the performance
of the contract is due to: you; or a third party unconnected with the provision of the travel
arrangements and where the failure is unforeseeable or unavoidable; or unusual and
unforeseeable circumstances beyond our control, the consequences of which could not have
been avoided even if all due care had been exercised; or an event which we or our suppliers,
even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of
[3] times the cost of your travel arrangements. Our liability will also be limited in accordance
with and/or in an identical manner to:
(a) The contractual terms of the companies that provides the transportation for your travel
arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect
of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention
in respect of travel by rail and the Paris Convention in respect of the provision of
accommodation, which limit the amount of compensation that you can claim for death, injury,
delay to passengers and loss, damage and delay to luggage. We are to be regarded as having
all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies’ contractual terms, or the international
conventions, from our offices: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, Solent
Business Park, Fareham, Hampshire PO15 7AN
We do not accept liability for happenings or actions outside our control, e.g. delays to travel
services, the temporary invasion of pests, the presence of indigenous animals or insects,
government action, industrial disputes, damage or inconvenience resulting from the weather (e.g.
drought conditions) or from acts of God, or your party’s negligence resulting in loss or accident.
TERMS AND CONDITIONS
If the contract we have with you is not performed or is improperly performed as a result of
failures attributable to a third party unconnected with the provision of the services, or as a
result of failures due to unusual and unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due care had been exercised,
or an event which we or our suppliers, even with all due care, could not foresee or forestall,
and you suffer an injury or other material loss, we will offer you such prompt assistance as is
reasonable in the circumstances. If you have taken our recommended insurance cover, you
must make an insurance claim in respect of any legal fees incurred abroad for that purpose,
and if you have taken alternative insurance, you must do likewise under any Legal Expenses
cover provided by it. You must also provide us with the confirmation from the insurance
company of receipt of your notification to them of your claim.
Excursions:
Excursions or other tours that you may choose to book or which you pay for whilst you are
on holiday are not part of your package holiday provided by us. For any excursion or other
tour that you book, your contract will be with the operator of the excursion or tour and not
with us. We are not responsible for the provision of the excursion or tour nor for anything
that happens during the course of its provision by the operator.
Accommodation Only:
We have a duty to select the accommodation providers with reasonable skill and care. We
have no liability to you for the actual provision of the accommodation, except in cases where
it is proved that we have breached that duty and damage to you has been caused. Therefore,
providing we have selected the provider with reasonable care and skill, we will have no
liability to you for anything that happens at the accommodation or any acts or omissions of
the provider or others. We also have no liability in the following situations:
i. where the accommodation cannot be provided as booked due to circumstances beyond
our control (see the Note in clause 7)
ii. where you incur any loss or damage that could not have been foreseen at the time of your
booking, based on the information provided by you.
iii. where you incur any loss or damage that relates to any business activity.
iv. where any loss or damage relates to any services which do not form part of our contract
with you.
If we are found liable to you on any basis, we limit the amount we have to pay you to a
maximum of three times the cost of your accommodation. This limit does not apply to cases
involving death or injury.
10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respect
of your holiday accommodation and its contents, to leave it in a clean and complete condition,
to respect local and on-site regulations and bye-laws, to limit party numbers to those on your
confirmation, to remit payments as invoiced on or before the due dates, to indemnify us against
all loss or damage arising directly or indirectly from any act, default or omission of your party,
and not to exceed the published occupation capacity of the accommodation. Any serious abuse
of a property or its contents may render you liable to eviction without compensation.
11. PRICES AND SURCHARGES The price of your holiday was calculated using the
exchange rate of £1 = 98 INR (19 February 2016) or $1.45 (10 February 2016). We
reserve the right to increase or reduce prices, and the current price of your holiday will be
advised to you at the time of booking. Whilst every effort is made to ensure the accuracy of
all the information and prices provided to you, regrettably errors do occasionally occur. In
the event that an incorrect price has been given in error, any booking made based on this
price, will not be valid. You will be advised of the mistake at the earliest opportunity and you
will then have the option either to pay the correct price for the travel arrangements or to
cancel and receive a full refund of any monies you may already have paid. Once you have
booked your holiday we reserve the right to surcharge for cost increases due to government
action such as changes in VAT or any other government imposed charges, transportation
costs (including the cost of fuel), taxes or fees chargeable for services such as landing taxes,
embarkation or disembarkation fees at airports, and exchange rates.
Package Holidays
There will be no charge within 30 days of your departure. We will absorb such increases up to
2% of your basic holiday price (excluding insurance premiums and any amendment charges).
If the surcharge is greater than 10% of your holiday price you have the option of changing to
another holiday that we offer (if we are able to offer an alternative you will not have to pay
more, but if it is of a lower quality you will be refunded the difference in price) or you have the
right to cancel (within 14 days of receiving surcharge notification), in which case we will refund
in full all monies paid to us except insurance premiums and any amendment charges. Should
the price of your holiday go down due to the changes mentioned above, by more than 2% of
your holiday cost, then any refund due will be paid to you. However, please note that travel
arrangements are not always purchased in local currency and some apparent changes will have
no impact on the price of your holiday due to contractual and other protection in place.
Accommodation Only
We reserve the right to pass on all increases. If we ask you to pay us any increases in taxes,
similarly, if any taxes you have paid to us are reduced or abolished, you will be entitled to
claim a refund.
12. TRAVEL SERVICES When you travel by air the relevant carrier’s ‘Conditions of Carriage’
will apply to your journey, some of which may limit liability or exclude liability in accordance
with the relevant international conventions. Copies of the conditions are available for inspection
at any ABTA travel agent. Information given by us about such services is for guidance only and
the carriers concerned accept no responsibility for our brochures. It is your responsibility to
report promptly at the check-in times given by the carriers and with the appropriate valid travel
documents (e.g. passports), and we cannot be held responsible for any costs incurred by you
if you fail to do so. Occasionally there are times beyond our control when a flight is delayed.
We will work closely with the airline and our resort office to make sure any delay is as short
as possible and that your overseas transfer and accommodation arrangements are changed if
necessary. Our aim is to minimise the inconvenience of delays as far as possible.
Under EU law you have rights in some circumstances to refunds and/or compensation
from your airline in cases of denied boarding, cancellation or delays to flights. Full details
of these rights will be publicised at EU airports and will also be available from airlines.
Please note that reimbursement in such cases is the responsibility of the airline and will not
automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/
or compensation from us is set out in clause 7 ‘if we change your holiday’. If your airline does
not comply with these rules you should complain to the Passengers Advice and Complaints
team at the CAA (email: [email protected] website www.caa.co.uk).
13. TRAVEL INSURANCE You agree to our requirement: at the time of booking your
holiday you either accept our travel insurance or you or your travel agent make immediate
alternative arrangements with cover at least to our own policy.
14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other
facility is referred to as being available for use, such availability is at the hotelier’s discretion and
is understood to be conditional upon temporary or unavoidable closure necessitated by: the
hotels essential maintenance programme, accident, damage or malfunction of equipment, and
in the case of swimming pools: compliance with any water conservation regulations imposed in
times of drought, damage or malfunction of the mains water supply. The above are understood
to be a result of force majeure and not to reflect on our failure to deliver an advertised facility.
15. PASSPORT/VISA It is the responsibility of all customers to ensure they have a valid
passport and to check entry requirements such as passport validity and any required visa.
In addition, you must consult your GP for advice regarding recommended medication and
anti-malarial drugs before you book.
16. HOLIDAY PARTICIPATION Should anyone be refused admission to the flight or to the
destination country by the airline or government authority due to the correct documentation
not being in order then we are powerless to assist and cannot be held responsible. Any
passengers considered being unacceptably under the influence of alcohol or drugs may be
denied boarding to the aircraft or entry into the country. In these circumstances we shall
consider the customer as having given notice of cancellation and be under no liability for any
costs or charges incurred as a result of our doing so.
59
We are an independent company where emphasis is very much on quality and service.
We offer specialist holidays to other destinations and all provide excellent value and choice.
The Gambia Experience
01489 866 939
Gambia.co.uk
The Cape Verde Experience
01489 866 969
CapeVerde.co.uk
Great Escapes
01489 866 932
Great Escapes.co.uk
Corsican Places
01489 866 931
Corsica.co.uk
Sardinian Places
01489 866 959
SardinianPlaces.co.uk
Sicilian Places
01489 866 994
SicilianPlaces.co.uk
TRAVEL AGENTS STAMP
goaexperience.co.uk
01489 866 986
Thanks to: Photography: The Goa Experience Team, Shutterstock, Alamy.
Design: Serenity Design Studio | Print: Taylor Bloxham
01489 866 987 (administration)
[email protected]

NOVEMBER 2016 - OCTOBER 2017

Transcription

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