EMP 2011 ANNUAL REPORT

EMP 2011 ANNUAL REPORT
Samaritan Hospital
We skate to where
the puck is going to be.
About EMP
To Our Partners at Samaritan Hospital,
We are in a unique time in history where no one is exactly sure what is coming next
in healthcare. What is certain: to succeed, you need a partner that can provide innovative solutions that meet the unique challenges that the healthcare environment can bring. A partner
who is looking ahead, reading the changes in our collective future, and preparing the team. As
Wayne Gretzky put it, the key to success is the ability to “skate to where the puck is going to be.”
At EMP, we are the change leaders. Our culture is based on values that promote high
quality, the best patient experience, stable partnerships and innovation. We are excited about
the opportunities that lie ahead and are committed to producing positive results in 2012 that
will reinforce Samaritan Hospital as a leader in emergency medicine.
We hope you’ll take the time to review our annual report. It summarizes the results we
have achieved through our collaborative partnership. You’ll also discover how EMP promotes
innovation and excellence through our culture, values, programs and proprietary solutions.
Thank you for your support through the years and for your valued partnership. We
look forward to working with you in 2012 to meet the challenges of the changing healthcare
industry together.
Modern Healthcare
Best Places to Work
Award - 2011, ‘10, ‘09, ‘08
World Class Customer
Service Award - 2011, ‘09, ‘08
NorthCoast 99 Award
2011, ‘10, ‘09, ‘08, ‘07, ‘06, ‘05
Sincerely,
Press Ganey Summit
Award - 2011, ‘10, ‘09, ‘08,
07, ‘06
Weatherhead 100 Award
- 2009, ‘06, ‘05, ‘04, ‘03, ‘02,
‘01, 2000
Dominic J. Bagnoli Jr.,
MD, FACEP, FAAEM
Chief Executive Officer
Co-Founder
David Packo
MD, FACEP
President
Co-Founder
Our culture
At Emergency Medicine Physicians, our culture is rooted in the core values we live and breathe every day:
servant’s heart, owner’s mind, teamwork and integrity.
Servant’s heart
It is our privilege to serve our patients, co-workers and
hospital partners. Caring for the patient is foremost in
everything we do.
Owner’s mind
We work in a dynamic environment which presents
challenges for our practice, patients and hospital partners. As owners, we are motivated to solve problems, find
opportunities and create success.
Teamwork
We collaborate with one another and our hospital
partners to provide the best quality and service to our
patients. We believe success will be attained only through
the integrated efforts of each member of our team.
Integrity
We hold ourselves to the highest standards of business and
professional ethics. We insist on honest and direct communication with one another, including constructive evaluations to improve individual and collective performance.
About EMP
Nationwide
Partnerships
Nationwide
partnerships
Our
national presence helps
us attract the best emergency medicine physicians, enabling us to build
Our nationalteams
presence
helps
us attract
the best emergency medicine physicians, enabling us to build
exceptional
for our
hospital
partners.
exceptional teams for our hospital partners.
Founded in 1992,
EMP currently
partners with 59 locations
in 12 states.
Patients Served. EMP
wasPatient
privileged
to serve over 2.5 million patients in 2011.
EMP
Volume
2,800,000
2,400,000
EMP
Patient
Volume
2,000,000
1,600,000
1,200,000
800,000
400,000
0
When you love what you do, it shows.
Your ED Physicians
Steve Jobs was fond of saying, “People with passion can change the world.” We agree. Our passion for
delivering the best in emergency medicine to each and every patient we serve shows. When you love what
you do, and you work with people that share your enthusiasm, goals become easier to reach, work is fun,
and patients get the care and experience they deserve.
Your emergency
department director
Dr. John Janikas is the Director of Emergency Medicine
at Samaritan Hospital in Troy, New York. He started with
EMP in 2004.
Dr. Janikas received his undergraduate training at Elmira
College in Elmira, New York where he earned a Bachelor
of Science in Chemistry and graduated magna cum
laude. He received his Doctorate of Medicine from the
University of Massachusetts Medical School in Worcester,
Massachusetts and completed his Emergency Medicine
Residency at Albany Medical Center in Albany, New York
where he was Chief Resident.
Dr. Janikas is a faculty member of EMP’s Efficiency
Academy and was named Director of the Year in 2010. He
serves as Chairman of the Board of Directors for Clifton
Park Halfmoon EMS. Outside of the hospital Dr. Janikas
enjoys spending time with his wife, Grace, and their 4
boys. He also enjoys working out and has been training in
Brazilian jiu jitsu for the past 6 years.
Your emergency department leadership
EMP Medical Directors do not stand alone: behind every
director is a team of physicians who play specialized roles
in the operations of your ED. Some physicians or midlevel
practitioners have taken on leadership roles in specialized areas of ED management under the guidance of the
Medical Director.
Assistant Director
Bruce Ushkow, MD, FACEP
Chairman of Department
John Braaten, MD, FACEP
Quality Director
Katrina Kardos, MD
EMS and ED Critical
Care Director
Bruce Ushkow, MD, FACEP
Dr. Janikas is board certified in Emergency Medicine
and is a member of the American College of Emergency
Physicians.
Emergency department schedule
The Emergency Department is fully staffed by Emergency
Medicine Physicians, providing 43 hours of coverage per
day. There are also 12-16 hours of midlevel coverage in Fast
Track each day. Scribes are utilized for all Main ED shifts (24
hours of coverage each day).
John Janikas, MD
Medical Director
Your emergency department clinicians
The doctors and midlevel practitioners who serve on
your EMP emergency department medical team are a highfunctioning group of clinicians with expertise in emergency
medicine. They consider themselves fortunate to become
partners with your hospital staff in creating an ED of excellence.
EMP recruits to hire only emergency medicine
residency-trained, board-certified physicians. Certified midlevel practitioners, employed at some of our EMP sites, come
with experience in emergency medicine and help move
operations in busy EDs to the next level of performance.
Physicians
John Braaten, MD,
FACEP
Michael Ciccarelli, DO
Susan Collemer, MD
Alexander Grinshpun,
MD
Midlevel Providers
Stephanie Bisson, PA-C
Laney Comitale, PA-C
Jena Gregware, PA-C
Robert Smith, PA-C
John Janikas, MD
Katrina Kardos, MD
Bruce Ushkow, MD,
FACEP
Jacqueline Weaver, MD
Meet
Alexander Grinshpun, MD
Emergency Physician, Linguist, Book Reader
by Van Leeuwenhoek and of vaccines by Louis Pasteur,
and imagined the thrill of being among those pioneers
of medicine. My grandmother, who practiced laboratory
medicine in communist Russia, encouraged my interest.
At 11, I left Russia for Boston. I worked as a hospital
interpreter in high school, and discovered a deep desire
to help people and to study medicine. From the time
I entered medical school at McGill University, I was
drawn to the specialty of Emergency Medicine. I relish
its intensity and the diversity of patients and problems
I encounter every day. My professional areas of interest,
cultivated during my residency at Beth Israel Medical
Center in Manhattan, are bedside ultrasound and pain
management.
I find that the emergency room fosters a unique sense of
teamwork, as a critical case brings everyone seamlessly
together on a moment’s notice. As an attending
physician at Samaritan, I’ve come to appreciate how
each individual gives his or her best in the care of every
patient. Every day I can leave my job knowing that I have
made a positive impact on someone’s life.
Growing up in my Moscow apartment, I devoured
books from my grandmother’s library about major
medical discoveries. I was fascinated by bold and
radical innovations such as the discovery of microbes
In addition to being fluent in Russian, I speak Hebrew and
French. I enjoy travel, spending time with my wife and
two daughters, as well as being left alone with a book or
working in my garden.
Your ED Physicians
Michael Ciccarelli, Jr, DO
Jack Braaten, MD, FACEP
Emergency Physician, Key Listener
Emergency Physician, Ski Buff,
Chairman of the Department of Emergency Medicine
For as long as I can remember I wanted to be a physician.
I don’t know what drew me to this profession. During my
high school and college years, I worked in a nursing home.
It wasn’t the job that brought me satisfaction, but rather,
the interactions that I had with the residents, listening to
their stories and making them smile when they felt all alone.
I think this experience influenced my decision to pursue
medicine. In the ED, I see patients from all walks of life, but
what they all share in common is fear or anxiety about their
current situation and the desire to tell you their story. I feel
that my listening and communication skills, instilled upon
me early in life by my family, have carried with me so that I
can make a difference.
I have been married to Nancy for 31 years and have
3 wonderful children. Running has been a passion since
college. This summer the family all participated in the Lake
Placid Half Marathon, raising money for The Leukemia
and Lymphoma Society. Golf and skiing are also favorite
diversions. We have a Wednesday Doctor’s ski group at
Samaritan Hospital and are always in search of powder,
tree skiing and the gnarliest of ski terrain.
I was born and educated in Troy, NY. I then went on to Virginia
Tech and obtained a BS degree in Biology. I attended medical
school at New York College of Osteopathic Medicine and
completed a residency in emergency medicine at Albany
Medical Center. I met my wife, Amelia, while in residency.
We currently reside in West Sand Lake, NY, where we enjoy
outdoor activities and travel. I have been employed by
Emergency Medicine Physicians at Samaritan Hospital for
the past 4 years. This has been a great experience, as it has
allowed me to give back something to the community that
raised me.
I have been practicing emergency medicine for 30 years,
following residency at Albany Medical Center Hospital.
Twenty-six years have been at Samaritan Hospital.
Jack Braaten, MD, FACEP completed his undergraduate
education at Colgate University in Hamilton, New York.
He earned his medical degree from SUNY Health Sciences
Center in Brooklyn, New York. Dr. Braaten completed his
internal medicine residency at Albany Medical Center
Hospital in Albany, New York. Dr. Braaten is board certified
in emergency medicine.
We never confuse effort with results.
ED Performance
As Margaret Thatcher once said, “Pennies don’t fall from heaven, they have to be earned here on
earth.” As partners in the delivery of emergency care, we know it takes hard work, determination and
perseverance to achieve results. At EMP, we never give up, and we never stop raising the bar.
As your ED partner, we continually strive to improve performance, increase quality outcomes and provide
the best patient experience while meeting the unique needs of your hospital. Following is a summary of
results for 2011.
2011 Accomplishments
Operational Category
Methods
Patient Waiting Time
Instituted Team Triage.
Average Door to Doc time was
decreased to 43 minutes (from 59
minutes).
Patient Satisfaction
Conducted Patient First meetings.
Site patient satisfaction scores remained
in the top third compared to other EDs
of similar size across the country.
Physicians and PAs attended EMP’s
Patient Satisfaction Academy.
Outcome
Implemented patient callback system.
Left Without Treatment Rate
Team Triage program.
LWOT rate was 1.6%.
Door to Discharge Time
Team Triage program.
Average door to discharge time
decreased to 167 minutes (from 195
minutes).
Physician Productivity
Encouraged ED physicians to attend
EMP’s Efficiency Academy.
Six ED physicians attended the
Efficiency Academy and showed an
increase in their productivity.
Quality/ Core Measures
Conducted regular reviews of Core
Measures performance, identified
problem areas and provided feedback
to individual providers.
Achieved > 95% compliance on all CMS
ED Core Measures in 2011.
Your ED operational performance.
Emergency Medicine Physicians’ goal is to provide exceptional operational performance in each of our partner hospital EDs, resulting in a smoothly functioning ED where patient, employee and community satisfaction are extraordinary. To accomplish this task, we are committed to developing and maintaining the right
combination of leadership, measurement and execution.
Left Without Treatment Rate
Length of Stay - Discharged Patients
5%
250
4%
200
Minutes
3%
2%
150
100
50
1%
0
0%
Less
Less than 2% of patients who arrive in
our ED leave without being seen.
Emergency Department Volume
50,000
45,000
Door to Physician Time
100
40,000
35,000
80
Minutes
30,000
60
25,000
40
20
0
Increased
Our ED volume has increased
30% since 2005!
ED Performance
Customer Experience
EMP believes that patient satisfaction is among the top drivers for ED success. As an organization, we
have devoted substantial expertise and resources to help ensure our physicians rank among the highest
in patient satisfaction.
In 2000, EMP partnered with Press Ganey for
patient satisfaction sampling partly because of their
significant market presence, currently representing
over 1,000 healthcare organizations nationally, and also
because of the unique and innovative solutions that we
are able to provide to our partner hospitals together with
Press Ganey.
Benefits to our partner hospitals from the EMP–Press
Ganey alliance include a rigorous and timely sampling
service; access to the full spectrum of Press Ganey
services which include online comparisons between ED
physicians and hospitals across the country to your own.
Some of EMP’s most successful advancements
in our Patient Satisfaction program include:
Our distinguished Patient Satisfaction Academy
Monthly physician-specific rankings provided to
each doctor
n Monthly physician-peer discussion and education
n
Returned patient surveys provided to each physician for review electronically
n
n
Press Ganey Doctors' Section Ranking
100%
90%
80%
70%
60%
50%
40%
30%
20%
Press Ganey Overall ED Ranking
10%
0%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
ED Performance
EMP’s Commitment to Improve
Quality and Performance
EMP’s state-of-the-art Quality and Performance Improvement Program is a leader in defining and
measuring quality in emergency medicine. Monthly and quarterly goals are reported centrally and annual
policy and procedure recommendations are brought to the attention of your hospital leadership.
EMP’s Quality and Performance Improvement Program
is led by Kevin Klauer, DO, EJD, FACEP, who also serves
as our Chief Medical Officer. Dr. Klauer is a nationally
recognized educator and expert in risk management. He
serves on the ACEP Quality Improvement & Patient Safety
Committee. Dr. Klauer is actively involved in advising and
collaborating with other healthcare leaders in negotiations
about the nation’s healthcare initiatives.
Your EMP Site Quality Director leads the Performance
Improvement and Peer Review process in your ED.
Among the duties of the Site Quality Director:
• Conduct regular education and process improvement
discussions. Oversee peer review and participation of
all full-time emergency physicians.
• Advocate EMP’s risk management policies and institute
appropriate policies and procedures as recommended by our Risk Retention Group’s board of directors.
Complete regular auditing of high-risk cases.
• Ensure that sound X-ray Discrepancy and Positive
Culture Policies are in place in the ED, and that all physicians understand and comply with those policies.
• Conduct ongoing review of Core Measures performance, providing individualized education and auditing
of identified problem areas.
Our ED regularly achieved 95% or greater
compliance with CMS emergency
department core measures during 2011.
Kevin Klauer
DO, EJD, FACEP
CEME
EMP offers its hospital partners premier access to our
national educational series in emergency medicine. Partner
hospital nurses, administrators, physicians and risk managers are invited to attend all of our courses.
High Risk Emergency Medicine
Advanced Emergency Nursing
n National Emergency Medicine Board Review
n Pediatric Emergency Medicine Boot Camp
n Live Ultrasound Course featuring EMsono technology
n
n
ED Performance
Goals for 2012
Specific Goal
Action Plan
Timeline
Door to Doc time <40 minutes
Team Triage Kaizen Group will meet in
January to review progress and make
improvements for 2012.
2nd quarter 2012
Dr. Susan Collemer attended PhysicianFirst
Academy and will be the Team Triage
champion.
Door to EKG <10 minutes
Utilize Meditech to flag chest pain patients
from triage for a stat EKG.
2nd quarter 2012
Drill stat EKG process as part of the Cardiac
Cath training.
Door to Balloon Time <90
minutes
Drill and train Cardiac Cath protocols in
January.
2nd quarter 2012
Review cases to improve process in ED/
Cardiology meetings throughout 2012.
Site Patient Satisfaction Score
>90th percentile
Improve scripting in Triage and Fast Track.
Encourage physician attendance at EMP’s
Patient Satisfaction Academy. Monthly
review of site scores. Provide individual
physician rankings and returned surveys.
2nd quarter 2012
Cardiac Cath Lab
Participate in planning with Cath Lab Kaizen
and committee meetings.
Cath lab estimated to go live
in 1st quarter 2012
Culture creates a magical experience.
The EMP Difference
What makes Walt Disney World the most visited resort on the planet? From the moment guests arrive,
an entire team of Disney cast members make sure they have a magical experience. As Walt Disney put it,
“My business is making people happy.” At EMP, our culture and highly efficient ED environment create
the right patient experience that helps make patients happy with the care they receive. It also creates a
work environment where clinicians and staff love to work.
Culture is job one. EMP’s intensive two-day New Physician Orientation immerses EMP physicians in our culture
and emphasizes the four key values that make our outstanding culture possible: servant’s heart, owner’s mind,
teamwork and integrity. From day one, EMP physicians
learn that culture isn’t something we just talk about, it’s
something we live every day.
Structured for success. Every eligible EMP physician has
ownership in our private company, as well as merit-based
bonus opportunities. They are dedicated to building an
exceptional hospital reputation by delivering the best in
emergency medicine. In addition, our physicians own part
of our medical malpractice company providing added incentive to ensure the latest risk management protocols
and education are in place.
The magic. What is the EMP difference? It’s all the things
our culture makes possible: physicians empowered to
provide efficient patient-centered care; strong leadership
alignment with hospital goals; a smoothly functioning
ED where nurses, physicians and administration enjoy
working together to reach goals; and innovative solutions
that meet the challenges of healthcare reform.
The EMP difference is the advantage of partnering with
a group that is privately owned and managed by
emergency medicine, residency-trained physicians who
are driven to get results.
The tools and support EM physicians need to thrive.
We understand what EM physicians need to meet the challenging demands of a new healthcare era.
From day one, each physician receives mentoring and support from a team that’s vested in their success.
Patient satisfaction skills
The celebrated EMP Patient Satisfaction Academy is a
rigorous learning academy that places physicians faceto-face with patient-actors in simulated ED encounters.
Human behavioral specialists and psychologists provide
feedback that transforms our physicians’ interpersonal
skills. Results of the Academy on Press Ganey physician
ranking have shown, on average, a 32% increase maintained over 18 months or more.
Efficiency training
EMP’s Efficiency Academy is an intensive training course
based on the well-established principle that efficiency is a
learned behavior and that educating motivated students
can help them develop new and better habits. Utilizing
data collected from thousands of ED encounters and
analysis of the patterns and habits of highly efficient physicians, this powerful course is setting a new standard for
post-graduate emergency medicine physician training.
Results of the academy have shown a nearly one RVU/hour
increase in physician productivity.
Ongoing medical education
EMP’s Center for Emergency Medical Education (CEME)
assists physicians and other healthcare professionals in
maintaining board certification and fulfilling their commitment to life-long learning and improved patient care.
Our nationally recognized emergency training courses are
open to all emergency professionals in the United States
and include: Emergency Medicine Board Review, High
Risk Emergency Medicine, Pediatric Emergency Medicine
Boot Camp and our live Emergency Medicine Ultrasound
Course.
The EMP Difference
EMP’s leadership philosophy, training and team.
We believe our success in partnership with hospitals and communities begins with our physician
leadership. EMP is owned, led and managed by emergency medicine physicians. EMP’s management
philosophy provides hands-on mentorship by experienced physician executives who are closely involved
with your site Medical Director.
EMP Directors’ Meetings develop leaders
Meet your EMP leadership
EMP medical directors, executives, and staff physicians
meet three times per year to educate, exchange ideas
and connect with other leaders. Held at various locations
across the country, these meetings are intense, four-day
affirmations of our values, mission, goals and culture. EMP
Directors’ Meetings are required for all Medical Directors,
and are open to all general staff physicians as well. With
their participation, future leaders are often born.
Executive Leadership
The EMP Scholars Program
launches new leaders
David Scott
MD, FACEP
President
EMP Medical Group
Led by Dr. Anita Gage, Chief Learning Officer for EMP,
our Scholars Program equips future emergency medicine
leaders. The curriculum spans the entire year and covers
a broad range of topics dealing with self-awareness, team
building, conflict resolution and leadership skills.
Orion Colfer
MD, FACEP
Vice President
EMP Medical Group
Mark Slabinski
MD, FACEP, FAAEM
Vice President
EMP Medical Group
Jesse DiRando
MD, FACEP
Vice President
EMP Medical Group
Board of Directors
Donald Lombino, MD, FACEP –Chairman of the Board
L. Anthony Cirillo, MD, FACEP – Board Member
Timothy Corvino, MD, MBA – Board Member
Andrew Jenis, MD, FACEP – Board Member
Jayne Kendall, MD, FACEP – Board Member
Kevin Klauer, DO, EJD, FACEP – Board Member
Merci Madar, MD, FACEP – Board Member
Lawrence Payne, MD, FACEP – Board Member
Steven Rudis, MD – Board Member
EMP’s unique solutions and partnerships.
Our unique partnerships and proprietary solutions achieve immediate and lasting results in key areas:
improved patient experience, improved revenue and performance and decreased medico-legal risk.
As we move into a new healthcare era, we will continue to be proactive in creating new solutions and
programs that create success for our hospital partners.
EMP’s PhysicianFirst triage model
PhysicianFirst is a revolutionary concept from EMP that
delivers immediate, sustainable results in door-to-physician time, walkout rates, length of stay for discharged
patients, and patient satisfaction. With the PhysicianFirst
model of ED care delivery, patients see a physician before
they’re even registered and receive rapid assessment and
initiation of care orders. The result: empty chairs in the
waiting room become the norm, not the exception.
Our unique triage model is in place in over 25 emergency
departments across the country, representing well over
one million patients. In addition to the sustainable results already mentioned, patient and staff satisfaction
have improved dramatically at these locations due to
streamlined intake and door-to-physician times that are
consistently below 30 minutes. Press Ganey patient satisfaction scores have improved dramatically, in some cases
shooting up from below the 10th percentile to the 99th
percentile nationally.
The EMP Difference
ED Design
EMP provides partner hospitals every available solution
to improve their clinical operations and ED flow. When our
partner hospitals elect to redesign or expand their existing
emergency department physical plant, James Augustine,
MD, FACEP, a nationally recognized expert in emergency
department design, leads the EMP team.
Computerized simulation software can optimize the ED
space and flow of a hospital ED, prior to a hospital’s investments in capital, time or personnel. The specific clinical
environment is created in a virtual model to demonstrate and test statistically and accurately what will happen when changes are made in the real environment. The
proprietary software is part of the strategy used by ECHO
Management and Consulting Group, LLC, an EMP Holdings partner. EMP hospital partners who have invested
in ECHO Consulting have achieved remarkable results in
process improvement, increased patient satisfaction and
revenue enhancement.
The EMP Difference
Risk Management
EMP has built a powerful Risk Management Program that
is led by our Legal Counsel, Mike Frank, MD, JD, FACEP,
FCLM. EMP physicians are sued about half as often as the
national average. We credit this noteworthy accomplishment to our careful selection of quality physicians, education in high-risk areas of emergency medicine, participation with risk reduction practice guidelines, and routine
interaction with our proactive legal department.
We own our professional liability insurance company,
Physicians Specialty Limited Risk Retention Group. Your
risk is lowered because every physician in our group
participates in the robust Risk Management Program.
Robert Broida, MD, FACEP, serves as Chief Operating
Officer of PSLRRG where he oversees the management,
investments, and physician education programs for the
insurance company.
Michael Frank
MD, JD, FACEP, FCLM
EMP sponsors nursing education and development.
Emergency Medicine Physicians is thankful to partner with specialized emergency medicine nursing personnel across the country. In fact, we consider that partnership so critical to our operations that we have
created numerous opportunities for advanced education for nurses who work in emergency departments.
Advanced Emergency Nursing Course
ED Nursing Leadership Summit
This course covers current, cutting-edge topics that
impact emergency nurses on a daily basis and provides
real-world solutions. Attendees include emergency nurse
administrative and clinical leaders and staff nurses.
Nursing professionals and EMP leadership meet to share
ideas and collaborate with nursing colleagues across the
country to improve emergency department performance.
Patient Satisfaction Academy for Nurses
Nationally-recognized experts in emergency medicine
and medical malpractice present vitally important emergency department risk management strategies. EMP
encourages all nursing staff, risk managers and hospital
employees involved in performance improvement to
attend this informative course.
Developed and led by the same dynamic team that
created the Patient Satisfaction Academy for EMP
physicians, this powerful course gives nurses skills and
tools they can use to improve the patient experience.
High Risk Emergency Medicine
The EMP Difference
At EMP, we welcome the future of healthcare.
As change leaders, we enjoy skating to where the puck is going to be. While other groups are just beginning to grapple with healthcare reform challenges that demand improved outcomes, lower costs and an
even better patient experience, we’ve been addressing these issues with innovative solutions for 20 years.
We know what it takes to succeed.
Improved patient outcomes
The transition of care from ED patient care to the primary
care physician is vital to patient outcomes. EMP physicians
take ownership in the critical role they play in this process
and are given the technological resources and physician
communication tools they need to make a difference
in the health and well being of the residents in your
community.
Improved patient experience
For a decade, EMP has developed programs and solutions to help our physicians provide the best patient
experience. Technological advances increasingly allow
us to “know” our patients even as they walk into the ED.
Institutional memory of the last time they came to the
hospital provides the patient with a better overall
experience. We’re dedicated to the idea that each patient
deserves the best experience, every time.
Decreased costs
We don’t leave the cost of healthcare on the table for our
hospital partners, or for our patients. Regular peer reviews
are conducted to ensure EMP physicians are practicing
evidence-based medicine. Our utilization review process
aims to reduce waste in all forms, particularly by decreasing unnecessary procedures and tests. The individual
actions of each physician are our responsibility and our
mission. We take our part in reducing the per capita cost of
healthcare in the nation seriously.
We won’t rest. It is an honor and
privilege to serve your hospital and community with the
best in emergency medicine. As we celebrate the goals
we’ve achieved together this past year, we’re skating
forward with a passion to achieve our goals for 2012.
Thank you for partnering with EMP.
Environmental Benefits Statement
EMP Annual Report interior pages are printed on 10%
Post-Consumer Recycled Paper. EMP is committed to
environmental stewardship and supporting responsible
use of forest resources.
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800-828-0898