SAP Crystal Reports -

Transcription

ICT Student Satisfaction Survey Results - 2013
Comments
Which Faculty specific computer labs do you use on campus?
Psychology in w block level 4
z310
W426
Not recent, however both pc and mac labs previously.
Engineering
w426
I am a distance education student
All D Block Computer Labs
z310
Lv 6 PhD Lab
never been to campus
I use them only when visiting University or during residential schools.
third level z block
Z310
Z307,Z308,Z310,Z311
CAIK
D112, D113
Z307
occasionally use them but not often
Library pc lab
K113, D113
Mac Newsroom Q248
I am external student
Q260
Level 5: Springfield
All Z block labs
z331
Springfield Level 5 CRL1
TA110
Z block
libray,K1 Block
A Block computer Lab Fraser Coast
Zblock
Z2102
w416
I did use the computers often before getting a laptop.
I am an online student
External Student
Online Student
online student
K Block (toowoomba campus)
Print Date: 21/10/2013
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Are there additional services you would like to see available via USQ WLAN?
not so much additional services, but faster internet access would be good - I realise this is an ongoing issue at
Springfield, so just a note
Better internet speeds. It is often faster if I just use my laptop's built in HSPA connection.
It can be very slow
Increased bandwidth where possible, can be slow during peak periods
I didn't know there was a WLAN
Did not know about USQ WLAN
No
I'm an external student - not applicable
NA
Printing
Being able to print to the Library printers form your own device
Better connection and faster downloads.
I would just like to be given the information to access it.
Residential College Internet access is very poor, needs improvement.
Cloud! i.e. Google Drive, Skydrive, Dropbox etc
Android connectivity!
Options to get a larger quota (i.e. being able to pay for more internet rather than the 1 GB of data available). Some
courses require heavy internet usage (such as the film degrees, to study online video tutorials etc.) and the 1 GB gets
used very quickl
Unblock sites perhaps, I'm not sure if a lot is blocked but I'm never granted access to the internet via USQ wifi
A better user interface.
I would like to be able to acces full internet in the Arts blocks. Q2 and all of A block. The coverage there is shocking.
Wider and stronger coverage across the Toowoomba campus.
I have a Microsoft Surface, I bought this product to use at uni however I am unable to connect to the internet at the
University. I contacted the IT department and there response was if I wanted to leave the device with them for 2 weeks
they might be abl
Not really
I don't use it (sorry) so I don't know.
An increased internet quota: considering most USQ courses are including increasingly larger amount of videos that
students much watch, the quota is insufficient, and by the time students have completed the required course videos,
there is not enough of th
Connection that allows you to update important programs such as anti virus, especially when living on college.
I was just wondering if it is possible to access the USQ WLAN on a samsung galaxy ace plus?
I would really like to be able to connect my android tablet to the USQ WLAN as it is easier to transport.
An easier process for connection, for those people who are not as I.T savvy.
It would be so much easier if android tablets could connect, I feel very left out. Even if they can only go on websites with
'usq' in them it would make a hell of a difference
I can't access anything on the WLAN on my iPhone except for Uconnect. I would like to be able to access my emails,
banking, google etc.
A more compatible WLAN service with newer tablets. Anyone with new tablets are all having the same issue that they
don't recognize or are not compatible with the USQ proxy's.
NOT APPLICABLE
I am a off-campus student therefore I do not use the USQ WLAN.
I had trouble working our how to connect my laptop to the USQ WLAN. I went to the ICT service desk under the library
and picked up a brochure. Once I realised it worked better with internet explorer it was easy. (I normally use Firefox).
Auto login for current student.
Not that I can think of at the moment.
Better connection
no
I have never use the USQ WLAN
Easy Access to websites, specifically not requiring multiple log On
No there are no additional services.
Faster speed, greater availability and increased compatibility with devices
no
Printing to USQ printers from personal laptops
Better connectivity to Eduroam for research students.
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Assist students if unable to access internet on devices borrowed from library such as iPad and android tablets.
am an online studnet think wlan is my connection with USQ
More coverage on the Fraser Coast Campus
NA
It is hard to connect to USQ WLAN and it does not always work. Internet access is very limited.
Having the ability to better coverage, and easier access
Are there any other things you would like to tell us about in relation to the USQ
WLAN?
It is all pretty good, I have marked neutral because I know that depending on the building your in sometimes you get low
signal on the wlan which makes things incredibly slow.
Able to print using the WLAN
Staff are always available and give friendly service and helpful advice
Simply that as an student that only has to be on campus for certain activities I was not even aware of the USQ WLAN
being available so while I often had Ipad and laptop on campus I would be using my own internet. Maybe better
information could be supplied about it being there
I only seem to be able to access the USQ site and nothing else. Makes it hard to do research from my own device.
I am studying education and most of the rooms have terrible coverage of the WLAN. Also the pages take so long to load
that they normally time out. I have tried changing the proxy, but normally resort to setting up a hotspot through my
mobile phone.
It is hit and miss with macbooks... sometimes it just fails to connect. My friend also has a macbook and we have the
same problem.
Very happy with the service. I have not encountered any problems.
No
It is very slow and unreliable
NA
I prefer to use my own mobile wireless internet as the USQ is too slow
It is very slow
Don't make us reinstall the program every time we change passwords
It would be helpful if the USQ WLAN was faster. Some days it is easier to just use my cellular data which isn't good as it
is a service that students need to be able to rely on.
Greater range for the Wifi Signal - for studying in nearby parklands (Robelle Domain) and outside the main buildings
Some more instructions would be great, there is none for android and I can not find out how to connect my tablet to usq
secure though I have no issues with this on my laptop.
making it available to windows RT users. I have a table (windows RT) and it will not connect to the network as it can not
download the client needed as it is not supported by windows RT
I have heard that it is not compatible with android tablets or devices,
An app for the USQ is overdue please (May not apply here anyway).
It is hard to connect in a variety of rooms on the springfield campus
The service is extremely slow, so as a result I don't use it. I log onto a computer in a computer lab instead.
We were told as students to start bringing our mobile devices such as lpad or laptop, it was frustrating as hell when we
could not connect or it was slow or dropping in and constantly. Quite a few times the computers in the labs were slow to
load
have been unable to connect on my laptop, assistance has been unavailable, i am always redirected to a brochure and
after 2 years following the brochure instructions i am still unable to connect.
I find this questionnaire biased in that it doesn't truly find out what my opinion is of ICT Services.
In regard to this question
I'm not happy that the internet routers were taken from the student accommodation at Springfield, but I understand as to
why. That said, I think that it's unfair to provide it in the first place, and then take it away for no other reason than 'it was
old and needed to be upgraded and that wasn't something we wanted to invest in'. Most of the students who live on
campus do so because it is all they can afford, and while the USQ WLAN had it's issues, now these students are having
to fork out more money to spend on mobile internet hotspots (the one I bought cost me $120 and that's not including
credit) or invest in internet plans that we cannot afford. I think that if the university is going to provide internet to it's
students in the first place to nurture their studying (wherever or however they do it), it should be an ongoing factor of
on-campus life and it should be maintained. How can 'U' connect without the means to do so? In a university that
prides itself on it's prestigious Online Learning, quality internet access is must, especially on campus. The fact that it
isn't is a bit of a letdown.
When I connect my iPhone to usq Wireless internet it has never worked for me, indicate that im connected but never
allows me access to the internet in any way.
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Increase the speed at which the network runs. The network can only support a few people with fast internet as the day
progresses the connection becomes very slow to the point that it becomes very annoying.
Make it available to Samsung devices
Connection Dropouts are a major nuisance. Also the residential colleges, while on-campus have dismal reception
It all works fairly well however there is a lack of knowledge available to the general university public and i believe there
should be a easier way to find this information. For example an email to all new students informing them of the system
and how to use it, and a easy to access link on UConnect.
Can we please get faster internet. Skype capability, and maybe more internet download.
As an external student I am rarely on campus however when I have been on campus I have been unable to used the
USQ WLAN, I have no idea how to log into it. I am by no means technologically challenged so if I can't figure it out I am
sure there are others who can't, therefore ease of use isn't that great as I have no idea what I even need to enter to get
connected? should it be student number or something? this should be advertised better.
I find it difficult to get a good connection while in the most appropriate areas for use - namely classrooms. Many
websites also time out frequently or fail to load in these areas even when I manage to find a good connection.
even though I rarely connect to it I have on occasion used my devices depending on which one I've had with me, It is
good to use to access course information.
I am unable to assess WLAN on my Toshiba lap top on campus
It has a potential to be excruciatingly slow (though not as much as it used to be a few months ago- thank-you for fixing
that up!!), and there are certain sites that are hard to access and require at least 3 re-tries to get them loaded, such as
internet banking sites and counselling sites such as youthbeyondblue.com, for example.
I rarely used it as I was an off campus student. Sometimes I would come to campus for residential school, or to use the
library. At these times I would use the WLAN.
Helpful esp. living on college, only thing is there is a dead spot in my room for USQWLAN but thats alright :P
Have a lovely day
I would really like to be able to connect my android tablet to the USQ WLAN as it is easier to transport.
I find it difficult to log into the Wireless network. It could just be me or my phone.
The connectivity doesn't drop out and it is well maintained.
The network can often drop out at the Springfield Campus without having moved the device.
doesn't always work in lecture/class rooms
Covergae could improve and there should be more general use websites that are allowed.
StudyDesk is the only thing I can access on my tablet. No search engines. I can't even access my emails, which was
half the reason I bought a tablet. The instruction booklet was fantastic and easy to follow, and I did everything that it
asked, but the proxy settings are not compatible. My tablet is only new, and any of my friends with tablets from this year
also have this problem. If you could figure out a way for us to be able to access the general internet, a lot of students
would be very happy.
NOT APPLICABLE
I did not know that this USQ WLAN was available. I have been an external student for two years, this semester I am
attending my first on-campus subject and last semester I attended residential school. I will need to look into this more as
this would be helpful.
I am a off-campus student therefore I do not use the USQ WLAN.
way too slow
All good.
I find it difficult to access the WLAN service on my android phone. Is there a way to make it easier to access?
Never used USQ WLAN
I have only used it a few times, but both times it kept dropping out.
i was told that the version of my android was too low to use the USQ WLAN.
A more coverage would make the access more effective
Sometimes i can't even get on the network.
the wireless network at the fraser coast campus is very slow and sometimes doesnt work at all. at different times of the
day the network is fine and other is take a long time period to load. study desk takes the longest to load. it is difficult to
log in too, when using a laptop or Iphone.
I cannot connect my iPhone to the USQ WLAN sometimes, and when I do, it tends to be very slow. I have no issues with
it on my laptop.
Not very reliable, it can drop out occasionally and be very slow on other occasions. I haven't been able to connect to the
USQ WLAN with my mobile phone.
When trying to connect your own device to USQ WLAN, sometimes it won't connect and sometimes, it will but have
limited connection and is very slow. This is why I just use the Computer Labs instead of bringing in my laptop.
It often drops out in certain back study areas of the library.
coverage is too short and you have to reinstall the software every semester.
In some Lecture Rooms (A3LR4) it is hard to connect to the WLAN, particularly from iPhones.
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it connects but then doesn't browse or is very slow in places
The wifi network runs quite slowly at times and it would be great if the speed could be improved somehow.
I will attempt to use it
It is sometimes hard to get a strong connection, or connection drops out, especially on smart phones.
Its hard to gauge on the survey based on disagree exactly what is wrong with the service. It has a good coverage and is
easy to access the WLAN, but due to the speed it is quite hard to connect to services using it. The main problem with
that is I also don't get a great network coverage using my mobile, so if i need to access information while on campus
without having to leave the lecture and run to the labs, it makes it difficult.
USQ wireless is terrible when you want to use it on your smartphone or laptop. It only works better on university website
and computers.
It is very slow when connecting to your mobile phone
I am an external student and have not utilised these services but am extremely happy with the services available as an
external student.
There isn't any reception in some rooms on the residential colleges.
NA
I had difficulty connecting to the network. when approaching itc at hervey bay I did not find the girl willing to help she
repeatedly sent me away even though I had explained to her I didn't understand how to connect it. Eventually the
librarian asked her to help me and she did but was not helpful at all.
Wireless names should be area specific so that we can guess wireless strength. To connect to wireless is not easy task
eventhough it is one time.
N/A
I use the internet for the following Social Media
Nil
USQ forums
Email hotmail account
Pinterest, Tumblr
none
Edublogs
Annoying when the labs were full and I could not get on a computer while others were looking at facebook
Do not use.
Does e-mail count as a form of social media? I use it to e-mail my friends sometimes :)
Wordpress Blog - I have a teaching blog that I used as a pre-service teacher.
emails, gumtree,
Hotmail
I dont use any form of Social Media
Pinterest
Usq study desk, and email accounts all done from home
none
news
forums
Pinterest
Messaging on iPhone (iMessage)
i do not use internet for social media
I do not use social media
check email in yahoo
UConnect
General Search Engines
COURSE MATERIAL
Orkut
USQ forum post
Studydesk
only study desk
Other video tutorials
None
only for emailing
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What type of support do you contact the Service Desk for?
Once when my staff email (I'm a student staff member) had me confused and once when my computer wouldn't connect
to the network.
software related; system related issues
Printers malfunctioning
change of name, questions regarding courses
Troubleshooting web services
if there are any errors and cannot access a page on USQ study desk for more than 2 days
Mahara
When there are changes to system use, ie library changes at fraser coast and i forgot that there was a primary access
and password to use the laptop before putting in student access and password
Once I asked why I couldn't access particular journal articles via my laptop when logging into USQ.
usually connection instructions
General queries
If I forget my password or enter the wrong password more than 3 times in a row
general computing issues
Passwords
password retrieval, software issues.
Internet access
WLAN issues
Database Use. Access issues.
Study Desk problems
General or Study Desk issues.
Software issues
connection to the net. study desk down.
Connectivity issues
When I experience problems accessing the study desk and study desk pages.
Lost property
If I injure myself
Problems with emails
Password probs.
gaining access to help with issues relating to Study Desk.
I haven't needed to contact the service desk in my 4 years at university. Haven't had any ict issues, therefore I have
noted my response as neutral.
I would contact them if I had internet connection problems
To get the Internet on my devices
mainly password lockouts (user error)
I can't remember the last time I used the service desk! The new location in the hub area is much better though. And the
staff at the library are good at solving IT issues!
Cannot recall the last time I used the service desk - but I have and have found them to be very helpful.
exam centre and library
Information I cannot find online, or somethings that I may find confusing
Internet connection related.
Printing in the HUB & n
Not being able to access a course requirement stored on the internet of which kept using up my USQ supplied Quota.
Any thing that goes wrong
CLINTE ACCESS SETUP
General Inquiries
N/A
trouble shooting problems
Usually if someone related to course work isn't working properly - e.g. forum digests
Printer problems- with the new Bear print set up FC do not do anything to fix printer problems other than put a sign on
them to say they are RS
Help with BBC
Studydesk issues
connecting to the wireless network, being unable to access Uconnect or other course related items.
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Access to the internet or fault with printers.
difficulty with wiki space, study desk
enrolment
Password Issues.
technical problems
Printer connections, software issues
I am new to USQ so I contact them for minor things as i'm working out how everything works at USQ vs my old uni
Password reset and general study desk access.
Computer or printer problems
Log on problems or printing
To get MS Project and Endnote installed utilising the university licencing options
issues with study desk or computer access and often difficulty printing, usually over the weekend or holidays these seem
to occur.
Technichal
Problems with blackboard collaborate access
Not applicable
Access
Reset password
My Password never lets me reset it.
Internet connectiviity issues, password problems, Mac lab help.
Help to connect my laptop to USQ wifi, or if I lost my USB
Extreme interent issues on the Residential Colleges
The piece of paper helping me connect to the internet.
Access to internet - particularly LAN (ResColl) interaction with USQ WLAN. Also, assist students with password resets.
Word Related problems, internet connection problems
Connection problems, usually with server issues
Online access to the Study Desk
computer lab issues on campus
If and when I do, it is normally to help with setting up wireless (if it is an issue) or maybe issues with the website.
IT ISSUES - USUALLU INTERNET ACCESS OR FAULTS WITH STUDY DESK
Password reset
Mahara
To fix internet problems.
Help to get my tablet working, and help with choice of programs to use for assignments
Change of password, trouble with Internet/Computer issues, etc.
Not able to connect to study desk or access various pages.
Because often the website is down during heavy use exam periods
appointments
Course info.
Information when I have a problem with my online access.
Connection issues with my external computer (eg I have windows 8 - explorer has issues with some functioning)
Student support
I'm not sure what I would contact them for. Maybe if one of the computers in the library broke or something... but I'd
probably tell the librarians first.
If the WLAN is not working or I cannot access it and I can't resolve the problem myself. I usually avoid contacting any
ICT services, including the Service Desk, especially by email, because they have an (accurate) reputation around
campus as takin
ICT faults
Blackboard Collaborate issues.
I contacted them a few times when I first started my degree to get help with accessing certain resources I can't
remember what they were now.
if I lose internet connection
e-portfolio
Help with accessing the internet on-campus on my personal laptop.
passwords - ALWAYS a problem in one aspect for me. At the moment the system wont let me in to change password or
security questions- error messages each time. very annoying, especially as i try logging on outside of
IT Outages, cannot access database or particular titles within databases.
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software
Related to email and computer systems.
There was an issue with my account not being able to log in as-per-usual that was unrelated to a password/user I.D
problem. It was fixed promptly by ICT staff.
internet not working on my computer
uconnect help, general computer problems
Wireless
Trying to connect to the WiFi from my tablet
General Assistance
Access issues with study desk
email
Internet connection if needed.
Use of facilities (eg printer/scanner)
ICT issues- such as browsers not opening, problems with e-mail account
study desk not loading
password reset
Support regarding the use of Camtasia and powerpoint was told to go Google it, very frustrating as an external student
would have expected more support. ( over the contact phone and email support) from Toowoomba. The ICT at Fraser
Coast are very helpful
Access issues to areas of study desk/blackboard etc
N/A
help with courses, library database searches etc
Library
I was unable to access a video lecture, from home. The response I receieved was swift, unfortunately it did not fix my
problem so I now use the USQ computer to access video lectures, this suits me fine.
Solution for longin sometime and downloads etc.
Questions relating to why documents won't open or why I cannot submit an assignment properly etc
How to navigate Uconnect and the library database search function.
Reset password, library access
problems with the computer, printers, access.
uconnect
Problems with Study Desk
Uploading , eportfolio
yes
I haven't contacted them so far.
to solve the problems i run across.
setup internet on my mobile phone, MacBook and other issues with uconnect
res school information, help with locating something on the website, general course questions
When i first got my mac i wanted to hook it up to the on campus wireless and i could'nt get it going. So i took it too the IT
services and was told to follow the guide then come back. I told him i had done that already and he was'nt happy th
Instruction on program usage
when study desk wont load to find a resoution to this problem or if there is an alternate solution
Internet access via the USQ WLAN
Study desk failure to load.
Enrolment issues
Study Desk Technical Issues/Problems
help with password troubles, connection to wlan on my laptop
if there is a problem with the printer, or the computers I have attempted to use.
WiFi connection issues (When Windows 8 wasn't connecting) and help with EndNote software
When im having issues with my connection wifi with my ipad,laptop or iphone, or having issues with study desk
I had an issue with printing in the new library. I called on the phone and left a message. Peter responded via email, and I
was able to tell him that the fault had in fact been mine.
When studydesk is down.
Online student, Uconnect problems, access problems, content not dispplaying from studydesk, Blackboard dropouts and
log in failures, lack of sound in lectures and other presentations that should have sound
I was not receiving emails. The ICT staff were able to fix this then and there when I saw them.
Help and/or information
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They helped me get set-up on uConnect during orientation, over the phone.
help with enrolling and discontinuing
Eduroam connectivity issues
Difficulty in accessing staff webmail/uconnect
issues with access to studydesk
large issues for me but minor to you such as passwords etc
I contacted the ICT once when I had a problem with a quiz that I was taking that time. The computer that I was using
stopped so I contacted them and asked for help.
password issues
student number
My only communications with Service Desk staff have been through service outage notices on UConnect
Usually Problems with Blackboarfd Collaborate
Trouble Shooting
help with logging onto the computers
IT wireless set up or course software help
Regarding Exams, Credits, Course Enrolments issues.
log in issues or access issues to online resources
Internet connection
NA
Finding teachers and general questions
How to use the EASE for uploading assignment when the file is too big .No one was able to help!!!
not applicable
What do you think ICT does well?
Enough people on campus and good communication with Toowoomba
timely responses, friendly staff, good location of service desk in Twmba Hub
consistant support
NA
If the use of ICT is not problematic then ICT are doing their job well - in most cases, ICT use is not problematic.
Provides free support
I don't really know about ICT
Helpdesk support
As an external student I rely on the USQ Study Desk a lot and I feel that they operate this system extremely well! If
there is any maintenance I know about in advance and if there have been any issues relating to the study desk they
have helped out effec
Communication levels are great, we are well informed of upcoming schedules and when problems arise.
Tess has always been incredibly helpful when I have had to contact her with Mahara issues.
considering the strong point of ICT is computer technology, a very focused field, the people have very good customer
service skills, great to see
Notifications on USQ study desk can be helpful
system is well managed from my perspective
helping with any issues eg their communication
understanding issues
Quick to respond to my issues
Resolves issues.
They have always provided me with quick answers
Provides support for computer related issues
They provide valuable wifi services across the Toowoomba campus
Over the phone, the ICT staff work well and seem to take my matters urgently and try to get them fixed ASAP
This survey.
Questions via email and over the phone are promptly answered.
Quick response to requests for I.T support
Great service when needed
Communication and Follow up
Prompt and very efficient.
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Responding to issues
Instant information for many users.
Availability and helpfulness
They are prompt and concise.
I like the student support available in the hub. I think this is a great service and have used it several times and the staff
are friendly and approachable
The staff are friendly and helpful (I have friends who have even had usbs fixed by IT - they saved the day!)
I think the web study desk environment is excellent - the double login is a tolerable and understandable hurdle.
Providing the internet usable study desk etc.
Individual support is quite good once problem is understood. Email response pretty good.
Enough computers
Blame others
good response times
Service, friendly and prompt
Very good at walking me through what I need to do
COMMUNICATING
System seems to work quite well to support me as an external student.
customer service
Seems to get problems sorted quickly
everything
Quickly responds to emails. Face-to-face contact friendly and helpful. Explain how to problem solve in clear easy to
understand terms
It communicates and commits to trouble shooting problems.
provides support
Quickly responds to issues relating to passwords.
Answers student problems
Provides lots of help if needed. Very prompt to fix problems. Gives me enough notice for updates or down time with the
system for me to plan around.
responsiveness
Given that I have so far completed 11/12 MBA subjects by distance, having never visited a campus, means you are
doing a good job of providing a platform and services of high quality for distance students. It gives me the flexibility to
study wherever and
Keeping the internet services running for the University.
Communication with students to our problems,
Unknown
Technical support
Studydesk is responsive and usually runs with no problems
All of its functions
I'm not sure.
Yes, seem to be helpful where they can.
Keeping the universities main systems (StudyDesk, Uconnect, On-Campus Computer Labs) running and operational
for the use of all students.
They have very friendly customer service skills.
Gives us internet
ICT Service Desk in the
Help out students
Friendly, helpful, understanding, and prompt service. Non judgmental and willing to help.
NOT MUCH
Booklets for explanations on how to connect to internet
I think that ICT does well in all its aspects. It attends to students/staff efficiently and provide the best services possible.
Prompt response during working hours and very helpful
They communicate with you every step of the way.
They respond to emails in a timely manner.
help to repair computer issues
Their update services are done regularly
Provides detailed information on how to solve problems (and responds to further questions as I am not an IT expert)
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I think the number of computers that are accessible on campus is awesome, and the internet is reliable.
When it comes to resolving computer issues for an entire classroom or course lecturer, they are very quick at getting
around to it. Also, when they finally do resolve a student's problem, they always do a quality job- they know their stuff!
Providing timely and efficient support.
Supplies Sophos software. The Sophonos anti virus software is great. As an online student I found the online platforms
great.
prompt services
Windows and internet support
ICT always fixes up things in a prompt manner.
Communicating in a way that is understandable to me.
respond to email/queries
Databases, library.
providing good service
Customer service. The prompt responses and records of incidents (and closing of).
Maintaining the internet, WLAN, communicating and fixing problems with students.
regular updates and announcements
availability
Getting back to you prominently
Responsiveness
Communication. Always strong and the staff are very happy to help.
Oncampus services are timely and efficient. More quota would be nice, but is unneccessary.
promt responce
Deals with any issues promptly and efficently
EFFICIENT AND EASY
Prompt response to requests for assistance
Great communication, really knowledgeable.
timely response
quick responses to emails etc
Support student learning through the provision of suitable equipment, resources and facilities.
provide support
follow up inquiries/ questions quickly
Keeps a very complex system running efficiently
Gives advice on the use of the USQ computer system, use of programs and printing
Their response times are good. The people I dealt with were friendly and helpful.
I think that the systems status page is a great idea. ICT support always lets the students know well before hand if
studydesk is going to be down.
Minimal downtime
Responding to emails in a timely manner.
Never used ICT
provides support for connecting devices to the WLAN
quick solution
Keeping us informed about times when the service will be down
Everything is relatively easily accessible.
Quick response, quick fix.
very personable and are able to help to the best of their ability
Responds to calls.
Provide reliable access to the ICT
yes it is do
Orientation courses provide a great overview of navigating USQ ICT
Everything
helpfuf when students need help with ccopter operation.
Almost everthing
give instructions to get the solution to specific problems
answers questions in a good time frame
They did come on the first day of the o week and explained what they did.
providing simple and easy to understand about computer related issues.
Helping students who need it
Page 26 of 45
Customer service skills
Provides quick feedback and updates until the problem is fixed - this leaves you feeling like your problem is actually
being solved.
Very helpful when you talk to them face to face - friendly.
Ability to respond fairly quickly to any situation that arises, and ensures each individual is aware if something will
happen to the system or so forth.
n/a
Good response time for the volume of people they support.
providing support
ICT help always seems to be available and they are easy to get in contact with.
responds to technical difficulties
Mentoring on use of systems and alternative programs
Everything is fine as it is.
They are very friendly when you go and see them. The ICT talk during orientation week was also very good.
Provides me internet and access to all my course materials on study desk.
Quick response time to queries or issues
Provides friendly and helpful advice
Fix issues quickly
Friedly and despite that I am a computer gumby, I am treated like my issue is a priorit to them
Troubleshooting problems with computers and its softwares.
I do not have much to do with ICT as I am a distance student.
Although i haven't had to deal with ICT much, i felt that when I did the problem was resolved quickly.
Informing external students when Study Desk will be unavailable and trying to schedule this maintenance during quiet
user times.
ICT obviously seek to receive feedback in order to review their performance, that is a good sign
When there is a problem it is generally fixed but usually the next day when it's too late
Havent had to use it so unsure
Student Care
Assisting students with any issues they may have with computers
assists students with questions on software issues
They are prompt in response
turn around times and prompt service
Provide service quickly
Maintenance
Announcements of services and its attributes.
computers on campus always seem to be working well
Maintaining software and hardware system well.
i think the quota of the internet provided weekly is not enough, especially during the assignment week. i think ICT
should increase the internet qutoa for students to study for their course works.
Understanding of problem
Responsiveness
Password change, any technical assistance.
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Where do you think ICT could improve?
Being a bit more clear with the first years about how and for what they can contact ICT about - leaflet or something
outlining exactly what ICT can and can't do. Also being more up to date with knowledge about the new operating
systems, eg. Windows 8.
support Android devices, advertise services and info links on usq web site better (email);
NA
There have been a couple of issues since I started studying this time around where there has been some technical
difficulties either restricting access to the library or not allowing logging in to uConnect. These types of problems seem
destined to occur over the weekends. It would be good to have some sort of system where problems of this nature can
be reported by students. To avoid multiple reports, a list of known issues could be supplied on the report page, or
students could click on a
Managing the printers, afterhours support
Operating hours, though I recognise the benefit may be outweighed by the cost.
N/A
Study desk availability
Email digest reliability
As an online student: weekend assistance would be helpful
there really needs to be a feedback link for compliments to thank staff, currently the email asks for noreply and this a
missed opportunity for a positive communication
N/A
Not well understood in general
supplying information about what they offer eg I didnt know bout USQ WLAN
Timing of maintenance of study desk. Saturdays are my main study day so I lose 2-3 days per semester
Better location
Internet accessibility
perhaps explaining better how they have resolved my issues
I not sure they can from my perspective.
for international students with different time zones, it would be great to access this service and have an answer outside
working hours.
my experience has always been satisfactory
On campus - lecturers have a lot of problems with technology especially you tube clips, etc that they want us to watch
and learn from..
You can see the lecturer getting frustrated... Sometimes they are reluctant to call ICT dept...
I think ICT is effective as is
In the WLAN coverage and speed across the campus.
Bandwidth during peak periods
UConnect can sometimes be too difficult to navigate, most of the time I find I'm using the
I think the ICT service has been very up and down. It has not been reliable, logging on each time I never know if I will
actually be able to access what I need to, be able to log in and navigate around. This is unrelated to staff but more
related to the actual service over the internet reliability. I have also had some problems with different subjects using
different programs to upload media and lectures, creating problems then accessing lectures in a timely manner.More
uniformity in how lectures are loaded to the study desk would be helpful. I study via distance so miss out a great deal if I
cannot access over the internet what I need to. I have found the weekends to be the most unreliable times to use the
USQ site, the weekends are my primary study time and it has impacted on my study schedule.
After hours service to distance educaiton students would be good
Easy contacts for after hours in case of service downtime, weekends, public holidays. Can't contact anyone=bloody
joke.
Nothing, they met my needs
I'm not sure whether ICT have anything to do with printing, but the printers esp at the library are always having problems
and this is really inconvenient.
Not sure.
Answering or even acknowledgement of receipt of e-mails.
Hours of operation
It is going fine for me.
Maybe more tutorials available on the website, as I always check a website for information before contacting someone.
USQ internet services via smartphone apps. The current system is slow and limited. it would be better if you could
access personal information ie Exams information.
More priority on faster internet, especially in the quad area.
Page 28 of 45
No need to mention it really, because I am sure you are aware, but the linkages between the Library and DocEx needs
to be sorted out.
Not taking a whole day, especially a weekend day for maitenance, being unable to access study desk etc for a whole
day on a weekend, as a external student who works full time, is very inconvienent.
Nothing in particular.
Have more basic FAQ/ trouble shooting pages on USQ website would be useful.
slow computers and internet, can never access wireless connection on laptop,
Fix problems correctly
sometimes international students require support after hours
After hours service, chat help.
nothing
MORE WLN coverge, easy access to by phones
It would be good if you automatically logged in to your email account when you signed in.
I've never had an issue with them.
Letting students know what services it provides
Publicise their services better
Toowoomba Campus- the time that the ICT desk is manned, longer hours instead of having to call and wait.
Patience with people, language used to communicate with people, improvement on the time they conduct updates,
improvement on the communication when printers will be maintained, better knowledge with different computers and
how to connect to the internet.
in happy with the service
longer hours
Not applicable, have not had any issues in 3 years.
Highlight the offer on anti virus to students for use on their computers.
Answering the phones (being available)
Live video feeds with Toowoomba nearly always failed, needs fixing since some of our lecturers are incapable of
presenting themselves and sends students home when live feed fails
The process to get endnote and ms project installed on your own computer is too complicated with the forms too far
embedded within the intranet.
having access to help over holidays and weekends
Timing and explanation
Access for online students..maybe a FAQ page?
Residential Colleges internet.
Nil
Communication skills and being more understanding of student needs.
I don't use the service all that often, what i've needed help with the service has been great, very friendly and
understanding.
Updating network and contacting back if an error has occured. Had an issue with windows 8 not working provided email
address for updates on expected completion 3 weeks had passed still no internet and no contact from ICT about the
problem.
However recently ICT has improved and are starting to provide better services.
Customer Service relating to internet issues. Some problems do not require a browser reset and proxy setting
adjustment.
They could improve there relationship with the specific faculty instead of just the students as they are a service that all of
the university depends on.
Faster internet everywhere
Great WLAN coverage
Access to H Drive via WLAN (secure connection)
The timing of website shutdowns for maintenance tends to be during weekends which doesn't suit those of us who are
studying part time externally who only have time to do study and research on weekends. Shutdowns also seem to be
whenever assignments are due can these periods be altered to non peak times for scheduled maintenance or during the
night?
Increase bandwith
Internet on the colleges, it is appalling and living there full time makes it extremely hard to study. It takes minutes just to
access studydesk.
See below.
RESPONSE TIME, HELPFULLNESS AND MANNERS!!!!
Being more helpful
Page 29 of 45
I can't think of any improvements.
Having at least one evening or weekend day available for those who study online and find it hard to contact ict during
working hours
Unsure
The operating hours are highly unsatisfactory, given that most external students will choose to study on weekends and
public holidays, IT personnel need to be available during these hours also. On countless occasions I have been unable
to access the study desk on public holidays, due to a high level of usage.
An easier way to jump to sites without entering the password all the time.
More information to external students that occasionally attend a campus - ie I am unsure where to find the service
desk/help or how to log in to the computers to check emails etc
Nothing I can think of, sorry.
Being more fast at responding to student's requests for help!! They could do this by hiring more help staff.
N/A
When software upgrades for online tutorial spaces (e.g. Blackboard etc.) are upgraded. Provide quick video tutorials on
how to navigate and use the new platforms for lecturers in a timely manner. When upgrades occured mid semester it
was hard for the lecturers to be able to run their tutorials as normal. It would be hard to learn how to nagivate a new
system when your not a tech expert and your in the middle of a full teaching load.
not much actually I find all staff are well trained
MAC support
Perhaps in making the wireless connectable to mobile phones - please excuse my ignorance if that is possible.
N/A
password program
Outages are not addressed quickly enough.
nil
It's probably more about the infrastructure forme.
Their hours could be improved on for contact.
Provide workshops in O-week for new students to connect to the wireless.
availability of internet for android tablets
More staff
WLAN coverage
The ICT department itself does not need any improvement.
Colleges internet is the worst thing ever.
I have no suggestions
AS THERE ARE NUMBER OF USERS, IT SHOULD BE FLEXIBLE TO USE
Notifying students of available services and support. In particular, advising off campus students who are attending
residential school of services available to them such as WLAN. Perhaps this could be provided on the first day either by
a handout or in-person.
Enabling the use of different protocols to access/download course content, for example BitTorrent (strongly
recommended) or FTP.
ICT should have more posters up around campus to show the skills of what they do and also the location for new
students.
Provide access to course readings directly from the unit's page, rather than going through three additional pages to
access through DiRect.
promoting what services they provide
phone service
Unknown as I have not had a negative experience.
Not much, I think they're doing a great job.
Improve the Stanthorpe student center by enabling students to use the campus for learning and studying purposes,
enable a dedicated center for technology to increase enrollments. Currently on laptops in a wine lab shared by
professionals and wine students, basically a waste of time when trying to study.
Not sure, I don't know my way around campus well. Don't know how to locate ICT. Perhaps I would use if I knew what
they do and how to find
n/a
availability of staff any time
Make the online services a bit more efficient- especially considering I am doing an online course there do seem to be
times when nothing works well
There seems to be many outages of the Uconnect website which cause problems for external students in particular. It
would be helpful if these outages occurred at more opportune times. Also, the database search function on the library
page is very difficult to navigate.
Page 30 of 45
Available weekends/evenings.
having some lessons to assist new students to access the computers and their accounts
it is hard to understand the foreign ict support. Talking volume is always an issue
I think there should be someone on duty at all times to cater for online students who mostly study after hours.
Have no useful ideas
timings have to improve
Catering for Mac would be great.
Circulation of information of services available to students. Especially external students.
nothing
Better/faster WLAN, it is rarely able to connect my iphone and laptop to it!
to me,it is good enough.
The Fraser Coast Campus ICT Staff could get a sense of humour. They are very sour and talk to you like you are dumb.
If I have a problem I just try and fix it my self or go home and come back the next day and hope it has been fixed.
not applicable
Better Services regarding Internet Access and ease of access
emails to external students about what they can help us with, and that if you are visitng a campus you need to set up
access to the computers before you can use them.
Maybe alert students about the maintenance issues or technical issues.
there knowledge of apple devices and programs
I ALWAYS RUN OVER MY INTERNET QUOTA AND I AM HERE EVERY DAY (AFTER HOURS AND ON WEEKENDS)
DOING STUDY AND STUDY ONLY! MY ONLY ACCESS TO INTERNET AND ONE TIME IT WAS ALL GONE IN LESS
THAN 3 HOURS ON A MONDAY! I NEED INTERNET TO COMPLETE MY COURSE WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NOT
HAPPY
Faster wireless connection and connection for all devices
The speed of the WLAN.
Coverage range of the wifi - its unreliable and the instructions are confusing.
Definitely providing a stronger WLAN.
n/a
start earlier at the hub in Toowoomba than the current 10am start
I think they are on top of things here at the Fraser Coast Campus
Support for online students and students outside of Australia - almost non-existent. Very difficult to speak to an actual
person on the phone.
ICT seem to follow a checklist and if you have something that they don't like that must be the cause of your problems irrespective of the number of times the problem occurs on different machines. They seem more interested in closing a
ticket than solving the underlying causes of problems.
Nil.
Outside hours for external students
Can they do anything to fix the mobile phone signal? That would be amazing!!
Better Eduroam support for researchers and Android support too
Nil
Support on weekends. I work through out the week full time hours so 90% of the time I access information is outside of
ICT services times.
N/A- haven't had enough experience with the department
Hours of support available. I'm an online student and a busy mum so my study is not always during business hours and
is nearly always after 5.30pm
Unsure havent used it yet
Information and referral
haven't had to use ICT much so unsure.
Expanding the current services to tablets through application
More wifi coverage
System drop outs
Its all good so far.
They need to understand that no everyone knows how to use a computer and be more considerate of this. Students are
there to learn not waste time trying to do things they don't understand, ITC should be available to help install things like
end note and connection to the wireless internet on campus for those who are not able to figure it out on our own, and
this should be done without criticism and judgement on our ability to be a student.
Support when there is problem. Staff should be proactive to provide support. There will be board in weekends. We will
be back after 10 minute but no one could be seen even after hours and no one picks up if called to provided number.
Page 31 of 45
the internet access is too slow, should improve the speed of the internet service.
Open outside current hours
N/A
So far I am satisfied with ICT support.
Are there other Services you feel ICT should provide?
NA
No
Improve the speed and accessibility of Mahara to off-campus students
happy about services as they currently stand
No
no
No.
not that I have needed
No
After hours support to distance education students, particularly with password resets and basic online support accessing
course web pages
No
Wireless coverage in the Japanese Gardens
Not sure.
After hours for students that work full-time
No
Sending out emails to students (as opposed to just the staff) when an ICT service will be down,
Not that I can think of.
Yes perhaps video of lectures would be helpful.
no
Online instructional videos/ tutorials for problems/ navigation of studydesk/ USQ website might be good.
Train & support Lectures & staff better.
tutorials on using social media for learning
no
NA
Back massages would be good
N/a
Tutoring on how to create word, excel documents, use the internet, use specialised programs, etc
perhaps conduct a workshop fortnightly for the first 2 weeks (including O Week) for students to set up laptops/tablets
with the USQ wifi
Classes on how to use devices, access different parts of the network, using word and other programs- extending skills
None
no
USQ home page more compatible with smart phones.
Provide interactive services, games self help and detailed up to date FAQs (frequently asked questions)
Improvement on networking system, faster speeds and better connection around campus
There should be a welcome pack or something that you email to all students that are attending their first ever intensive
workshop with all the instructions and Wi-Fi passwords for connecting to the services.
No
None
No
Mac support. The ICT group at Springfield are not confident with Macs at all.
i'm content with the internet access I'm provided with when on USQ computers or on my laptop.
More support for programs that are affected by the USQ proxy system
ICT should work with the faculty's of the university to better their systems and help other areas of the university instead
of relying mainly on major problems and students.
umm, nope
Not at this stage. However, it should be reviewed regularly.
No
Page 32 of 45
College
Nope!
internet access for all types of devices
No..
Tutorials for how to run programs like Mahara for ePortfolio would've been a great help, especially if given before having
to use during course assignments. It can be a really steep learning curve to learn new information as well as a new
portfolio sys
Nope
Customer service - they are not always very friendly.
SMS where applicable important news to on and off campus students . eg Campus news ,
N/A
No.
No..
N/A
no
no
Perhaps could there be some computers that are kitted out with some up to date Sibelius software? and perhaps some
accessible pro tools?
outside
no
No, It seems sufficient.
computer classes/tutorials
No
Access to the internet for newer tablets
Not really, I am satisfied.
Better use of Mobile devices for study purposes
NOT APPLICABLE
Out of hours service
no:)
As above.
Not that i can think of.
A virtual/physical portal to download all course material, this would reduce the need to be online all the time.
Don't know what they provide now
no
All good
None that I can think of at the moment.
Online learning tutorials for computing skills
teaching new students how to access their accounts
Uni wide social forum?
good
not really
I know it would be hard to keep on top of everything but it is very frustrating when you go to a lecture and the lecturer
can't get the screen to work or computer to work. just making sure that all the rooms facilities work properly is all I ask.
And i
not at the moment
Nothing i can remember in particular
software
n/a
Not that I can currently think of.
n/a
Customer service for students is very poor.
Study desk is a mess. Lectures and tutorials should be in easily accessible formats such as mp4 and downloadable to
watch offline as connections with USQ often time out before content can be viewed in full. Ado
I'd like to see an App developed for USQ, with student email integration and a section which details new updates to
course content.
Not sure.
Page 33 of 45
no
Nil
None
Some items seem to
N/A- haven't had enough experience with the department
No
University application for smartphones and tablets.
No
none.
More how to use videos where ever possible covering all the repeated queries
they cover a good range
Not at all.
no
Loan of open source software if downloadable size is very big.
N/A
How to use EASE when the assignment (file) is too big considering I am a notice. Student support couldn't help either.
Had to ask around and eventually found a friend's daughter to turn it into a zip file, I believe.
No
What are the three most important services ICT provides for you?
trouble shooting
NA
fixing printer problems, helping with problems joining the network, providing course specific software
usernames and passwords ( I have a tendency to forget my password a lot)!
Student Email accounts
USQ StudyDesk
technical assistance especially for distance education students
email, printing and support services.
awareness that they are there even if i don't use the service regularly; awareness that past experience has always been
positive; awareness that the staff are professional, well-trained, and have great customer service skills
Access to working computers with general microsoft software in order for me to do my assignments; keeping study desk
as accessible as possible from home just as much as on-campus; keeping hardware up to date enough for me to
perform many tasks quickly
Email, Internet access and tech advice
assistance, Dont utilise ICT enough to add more comments
software help, enquires
computer assistance
program assistance
printer help
SD support, problem correction & general IT assistance as required.
answers to my study desk questions
Help with internet and study desk related issues
WLAN
Wifi and support
Bigger radius of WLAN availability, simpler navigation when enrolling, synchronisation of term calendar onto
password reset, accessing online material, general advice (as I'm not very confident with I.T)
Over the phone assistance for IT
Password fix's. system/profile adjustments.
Study desk;
Questions relating to best programs for mac;
Phone help.
Reliability, quick access, coverage in all classrooms.
Wireless and printing
stable access to the USQ website
Friendly approachable staff
Notification of down times.
Page 34 of 45
1. resolving problems (like when my student card got suck in the printing scanning machine thing!). 2. fast internet 3.
friendly service
study desk
connect
library
study desk, links to the Library, EASE
Trouble shooting
internet, computer labs
Printing & Access to course requirements and hardware.
research support
technical support
Online assistance out of hours, tech support, troubleshooting
They are ther, readily available and get the job done
NA
The software seems to integrate quite well and I have no spam on my email account so you must be doing something
right.
I've only contacted ICT once regarding issues with Mac compatibility
computer labs, WLAN, printing
Not sure
updates for computers, trouble shooting and printers.
help and support
Password resets, fixing reset questions and fixing account lock-outs.
- support
information
Stable IT platform for distance study; EASE of essay submission; flexibility.
Access to Study desk, service maintenance.
Smooth access to the internet
Quick response times
Clear 'problem-solving' notices around computer/printer equipment
Internet and printing
Availability of computers when I am on campus.
Study desk always running well.
Course readings always available.
WIFI
Software to complete my courses (End note and MS Project)
Intranet available when I need to submit assignments
printing, internet and reliable computer access
Looking after the computer labs and university systems
Access to course work, access to internet and access to online research
Support, clarification and assistance
Internet support and connectivity troubleshooting. UConnect access. Friendly manner.
freedom and access to the internet when required.
Residential Colleges Internet, Wireless Internet, StudyDesk
Help, Friendly service, and advice.
Internet
being there in case
lollies
H Drive Storage
Internet access issues
Course related software issues
inernet connection diagnoses, word related problems, software setups
College internet, p drive, on campus internet
keeping the computers and internet running smoothly around assessment time
Wireless, help desk, and a good USQ website.
Wireless internet
Three important services ICT provides would be the Computer access provided as well as the Internet. The Self service
that is provided is also a great way for students like me to get help when we need it and also the general support that is
gien.
Page 35 of 45
help with blackboard ( sorry I cannot remember the new name off hand)
knowing they are there for back up if something does go wrong
sorry I only have 2
1) alerts , 2) news and 3) updates
Guidance on where to find information/access it (eg on Student desk)
Issues with incompatible hardware/software
Links on the webpage assist with other items - eg use of Endnote
Umm... computer access, internet, and also the support on offer if something goes wrong, even though I've never
actually used/needed it.
USQ's Wireless internet, and help when the former does not work, and help with other internet/computer problems I may
rarely have.
Collaborate technical support, guidance around StudyDesk and EASE.
Anti virus, online learning platforms, tech support.
staff accuracy, kindness and helpful
internet connection, data back-up, system recovery
The computer labs.
Tech help
access to uconnect as am remote student, library tools eg readings online, changing blasted passwords!
Databases
Library
Internet access; just general help.
Fixing login errors,
maintaining the integrity of the server/s,
communicating with students about their I.T problems
Wireless internet and computer labs.
password changes, updates, willingness to help
help when its needed
Support
I only really use the internet wirelessly.
I have only needed to use ICT for software related issues with EASE
EASE OF ACCESS
EFFICIENT
CONNECTIVITY
Assistance with access issues
Help when I'm having a meltdown!
internet, the fixing of computers and technology glitches.
Access to course materials
Computer labs & equipment
WLAN
over the phone support/ guidance
ability to log into my computer in needed
correct links for course readings nothing worst than not being able to access a required reading
Advice and help in regards to issues with the WAN connection
advice, assistance and support
Solving access issues as an external student is paramount. Keeping study desk
Future studydesk maintenance updates (maintenance calender).
That's about it.
Internet
Support
Complaints
Internet access while in library
n/a
solved log in problem
helped in downloading
helped in viewing lecture recordings
Connection to my study materials, the library, assistance for group work and assignment submission
Uconnect, library, umail.
Assistance with issues like uploading assignments or resetting passwords.
connecting the printer in TA110 up to the computers would be nice.
Page 36 of 45
Uconnect
Library
Umail
UConnect, USQ library website, course catalog
just solve my problem and answer my questions when i need
Assistance, Reliability and time
Guidance
Problem Solver
Awareness
fix problems connecting to the wireless network on campus
USQ online
Wireless
Logon access to any computer on any campus
The Computer Labs
Feedback
Assistance
Face to face help
Internet usage
computer and device assistance
enrolment support, study desk support and usq website support
Using the computers, the printers, and the new set-up in the new library.
Advice and assistance with use of systems
Uconnect log in and connection
access to study desk, ease and exams
support for when things go wrong and you need help as an online student
Wireless around campus, student email and the running of the study desk.
Internet, internet and internet
technical advice and help
Great service
Quick response
Understanding issues
I have only had to deal with a password issue so im not 100% sure
Being an external student, they ensure that I can access all of my course work and maintain the online community- that's
a pretty big thing and all else pales in comparison
accessibility to UConnect,
accessibility to student forums; and,
accessibility to lecture recordings
Technical Support is the only service applicable for me
Not sure havent used it yet
Support
Focus
Quality
help with technical difficulties
I do not see them enough to provide more services that are important to me
wireless internet
software help
advice on software
Access to study materials through internet
online access to external units
Internet connection, up to date software and enough computers for each student
Umail, ConnectUQ and website.
unsure
internet service and quota of the internet
Assist with issue
IT support, Email support, help desk
Page 37 of 45
What are three things that ICT could introduce or improve that would be of benefit to your success
as a student?
tailor website better to andoid smart phones
I think the biggest thing is to make sure the wlan has good signal everywhere, minimising black sspots is essential.
NA
a scanner for Z block, a way to add print quota for Z block, provide a computer lab for Z-block that isn't shared with
classes (sometimes the labs are booked and there is nowhere for students to use the computers)
A more structured approach to the study desk would be helpful. More consistency in where information and links can be
found, as these differ drastically between courses.
that staff are able to continue training; that staff are encouraged to increase skills; that staff feel stability in their
employment at USQ
Nothing
Prior acces to exam papers! Other than that not much.
I think they are doing a good job
Better WLAN coverage and speed..... and free coffee for 8am classes? =)
Cloud access to home drive
Devising an electronic calendar tailored for each course after someone has enrolled so you can receive alerts as to
census dates, assignment due dates, exam dates, campus updates, etc.
improving the weekend reliability of the USQ study desk access would be helpful.
After hours service via phone or email
Not sure.
Good service
internet speed is slow in the library
After hours service.
Send my student emails to my student email not my staff email
I can't think of anything other what I have written about
I have mentioned this before but a dedicated forum area for GNU/linux or even window and mac questions and answers
- suggestions for using those OS's in relation to study no matter what disciple a student is undertaking.
The amount of times it conducts maintenance
nothing I can think of
Perhaps access to ICT staff in the library. FAQ/ trouble shooting pages related to Library catalogue. General FAQ/
trouble shooting info.
faster computers, easier access to wireless internet
Take control & fix the Printing problem in the Hub.
Fix the time it takes to logon to the PC's in the HUB, and fix the amount of times when already logon, one has to
repeatedly logon again.
after hours support for distance learners
Set of class iPads, faster internet, more reliable internet
nothing
NAVEGATION VELOSITY, EASY ACCESS
It still suffers from the occasional glitch so keep updating.
N/A
Mobile app for study desk
Online live chat services
Link ICT issues logged to EASE so if there's an issue there is already evidence if we need an extension
provision for more working computers and classes to introduce how to work a computer.
more services. more assistance. 24 hour chat
longer hours of availability
More technical software available and accessible to external students remotely.
Maintenance windows should be during weekends of non-campus activities. Having the intranet down the weekend
before an assignment is due is not cool.
Basic classes at the start of a degree. Internet security coverage whilst doing a degree and online technichal support
after hours.
Nil
Page 38 of 45
Mac support.
Allow me access on my phone. no one else seems to have difficulty that i'm aware of but my access never seems to
work on my mobile.
Faster College Connection. More support for effected programs related to the proxy.
The ICT department should:
1. Create a better, up to date system for the creative arts store room. This is because the current program is slow,
inefficient, and is out dated.
2. They should divide there efforts between making the USQ homepage look good
Faster internet
more internet
more reception
Online chat
Remote connection for external students
Longer hours of operation in the hub area (afternoon). e.g. 10am to 4pm.
Streamed web access to recorded lectures, maybe even educate the lecturers as to how to use the recording equipment
that is fitted in lecture theatres as some still claim not to be able to use it. Be even better if it was downloadable so it
could be viewe
None
college internet
1) Stop the USQ mobile website from automatically appearing on a tablet/phone. It never has what I want and my device
is not taken to where I have clicked to go.
2) More reliable wireless coverage in important areas like classrooms on secondary and tert
BEING HELPFUL!!
None that I can think of.
tutorials as outlined above
having longer or occasional weekend help available
sorry I only have 2
a better website. it is not satisfactory for it to be down when students need to be using it.
1) faster logins 2) less password entry and 3) more news items
More information provided to external students - for example - a
I think enough is done already, and I don't think any improvements (if anything even needs to be improved) would
benefit my success that much, since I've already got everything I need to succeed.
An increased internet quota!
More internet quota.
N/A
?
online help forum, most asked questions forum,
Sibelius, Pro tools,
Study Desk (don't know whether that's an ICT thing).
Longer hours of contact, and I have no other suggestions.
android internet availability
stronger wifi in some rooms
classes/tutorials
Faster colleges network, as sometimes my lecturers suck and I watch youtube lectures to understand the content better.
Its pretty sucky on 144p.
Possibly a larger lecture quota for each lecture, so that recorded lectures can be of greater quality.
My only suggestion is full access to study desk and resources through mobile devices. At present, some study
resources are not accessable via mobile devices.
NOT APPLICABLE
As per answer above
Enabling the use of different protocols to access/download course content, for example BitTorrent (strongly
recommended) or FTP.
1. 24hr service over the phone
2. introduction over the internet of how to set up WIFI on your laptop and iPad
3. Services available outside normal hours around campus.
orientation classes, learning centre classes
Unknown as I have only had positive interactions with ICT staff.
Maybe a mobile friendly site. I don't usually use my mobile to study online but sometimes i check my grades on it. So
maybe a android USQ results/grades app.
the wifi is too slow and the coverage is disgraceful
Page 39 of 45
1. A technology hub at the Stanthorpe student center, dedicated learning portals, touchscreen enrollment services
coupled with program/course searches for prospective/current students which the public can engage with without feeling
pressure or embarrassm
A way of understanding what they are there for, and help me get proper access while in library. Mine cuts in and out all
the time. Would prefer their hours to be same as library.
n/a
on campus available staffs
The library database search function needs improvement. I do not have any other suggestions at this point.
Online tutorials on how to use programs like excel.
less log in when opening up email from uconnect. increasing internet quota. anonymity when reporting problems.
I feel everything from an ICT point of view is provided adequately to help student succeed.
faster WLAN
no idea.i mainly use computer and the internet for course learning and social activities.
to have access to lecture recordings on windows smart phone
Nothing i can remember in particular
dial up data allowance for off campus students
The WLAN speed and more computers
Reliable Wifi access
easy instructions to follow for the wifi software
As previously mentioned, stronger WLAN network, more computers etc.
n/a
Maybe an online chat service to solve problems quicker.
Support for online students needs to imporve considerably
Ways to download study desk content to view offline in easily accessible formats, such as mp4
Contact with ICT people from overseas - need a way to contact a real person and speak to them to solv
I'd like to see an App developed for USQ, with student email integration and a section which details new updates to
course content.
Probably need to look at all the things they provide to do answer that.
Eduroam support please!!
Nil
They can provide something that could make the students more aware about them and what they do.
the only one i have a real issue with is the USQ site not working in some parts (alters) on weekends
I'm not sure- sorry- wish I could give a good answer
If there is any way to either disable the lecture microphone or embed the recording of external material (from you tube
etc) in lecture recordings so that such content does not have 'reverb' when replaying them?
Endorse a standard layout for lectur
Better support for online students working outside the 'normal' study hours
Update
Android Support
After hours support
N/A
Expanding the current services to tablets through application
more wifi coverage, constant updating of software and as the population of the uni grows, enough computers to meet
the needs
At the moment it is good provision.
Be more approachable when we need help
Installation support of course related software.
how the service that ict provides
N/A
Are there any other things you would like to tell us about in relation to the services ICT provide?
I havent answered a lot of the above questions because I have not had a whole lot to do with ICT, but my experiences
so far have been very good.
No
If it's possible to default the 'never remember this password' which comes up when I go from my study desk to Google
mail, that would be bliss and I wouldn't end up telling the computer 'I never want that option' in public spaces, which
Page 40 of 45
No
No
I think ICT does a great job
The 24hr computer labs located at K block are really important for me to use of a night time or over the weekend. But,
rarely do I see security check IDs of the people using the computers there. The labs need cleaning as well. Also, there is
no printing a
Not this year, maybe next year.
I am happy with the service provided
No.
Not something I use in person very much, more likely to communicate via email or searching for the information I need
on the USQ website.
Failures in ITC caused me to drop out this Semester. It was a stressful experience.
I have also seen others struggle and give up.
The way the study desk is set up is not consistent, different Lectures do their own things. and its all (Studydesk) an over
the ICT staff are responsive and friendly
no
NA
N/A
No thanks
A personnel should be located at most lecture theaters as majority of the teachers are unsure on how to use the
equipments therefore taking longer to conduct class.
When the ICT Service Desk fixed an issue with my account they sent the message and new password to my UMail
account. As I had sent the email from UMail, I couldn't access UMail once this occurred; as the new password to login to
UMail was sent to UMail
I have been very impressed with the service so far, absolutely superior to my experience at QUT
It is good that the guys refresh or reset the students (uni) computers for every restart. That serves and protect each
user's private files.
As long as I can access study desk from home and can get a computer when on campus (which is rarely) I am happy.
No
No
My mobile wifi access to USQ internet never works, never has indicates that im connected to wifi but won't allow access
to the internet.
nope
You're doing a great job - keep up the good work.
They are doing a good job
I honestly enjoy getting help from ICT Toowoomba because they do such a good job. :)
No
not at this time
more feedback on current viruses and free software for students to use.
No, not really.
Given I spent two days this week on campus researching course study and am unable to return until Monday when my
quota resets, the 1GB provided is inadequate to say the least.
I have always had such lovely dealings with the staff. They have truly been very supportive and pleasant to speak to.
no
thank you for helping me :)
No, that's all.
they are so wonderful and helpful
No
ITS GOOD
I'm not sure if IT can do anything about this, but I do find that I can't access some lectures, or journal articles because
the I-pad does not support the for,at they are presented in. Perhaps the journals are a long shot, but lecture recording
form
I am an overseas student who sometimes finds it difficult to download course content through USQ website due to
bandwidth limitations and poor Internet stability.
Page 41 of 45
It is mostly great but the bad experience I had being told to Google, really did distress me at the time. I have not
contacted ICT since actually. Now I Google it.
N/A
No.
No
n/a
all good
No thank you.
Earlier this year I was told by ICT staff to contact ICT to report a problem with printer access in room TA110, as there
was no working printer in the room. I was chastised by a CAIK staff member about contacting ICT in regards to the
printer issue. At th
I called to find out about the windows office student edition free software but ICT informed me about it but failed to
explain where to get it. A link would be great
From experience with other university ICT I feel USQ provides a world class system. I don't have anything else to offer.
no
they are good
I am satisfied with the location and service they provide in Toowoomba
n/a
ICT does not believe Blackboard has problems - which it does.
ICT advise using outdated virus software that has dubious reviews on the internet, and recomends I remove my latest up
to date virus protection software I paid good money for and have never ha
No, sorry.
No
Nil
I have only ever had one issue - As part of a Maths assignment, I had to upload a file from my camera to Youtube and
then attach the Youtube address to my assignment on Mahara. I thought I had done this right (considering I had never
done this before let
I am unsure about the full range of services that they provide to students.
no thankyou
I found some ICT staff with limited knowledge which is just my opinion and experience with the staff. Staff should not just
give up if they are not sure about anything and must contact their senior to solve student's query.
I have had nothing but good service at the Faser Coast Campus
Try to change the design of the student panel on ConnectUQ.
n/a
No
USQ ICT Policy and Resources - Acceptable Use, Antivirus Solution
Have my own computer security software
I appreciate the availability of the antivirus solution but already have an extensive system in place. It is a great service
offered.
Was not aware USQ provided Antivirus protection for home computers
there is a USQ antivirus?
Sometimes reading the acceptable use of ICT resources sounds boring or looks too long so I just skip it, thinking that I
have a sound idea of what NOT to use the ICT resources for.
Already have antivirus software.
I had no idea there was a USQ provided antivirus solution....? But would probably use it if it was advertised and i knew
how to access it
I did not know that you offered an Antivirus solution
NA
I didn't know there was a USQ antivirus solution for home computers.
I didn't even know there was a USQ provided antivirus solution
I am unaware of the USQ Policy for acceptable use of ICT Resources, I merely use my common sense. Also what is
email phishing and I haven't heard of USQ providing Antivirus solution for a home computer.
i didn't know there was a USQ provided Antivirus solution and am interested in finding out about it, as I need to instal
another Antivirus program.
I felt the information sent to me (from the university as a whole) when I commenced was very minimalistic, I would have
Page 42 of 45
appreciated a lot more info from all depts. especially about how to set everything up and basic use (as an external
student this is rea
I had no idea there was a provided antivirus
Kindly highlight the reliability of your antivirus software.
Unaware they provided antivirus
I have my own antivirus software which is ESET.
Difficult to update some antivirus on college internet.
Does the USQ provide antivirus solutions? if so where do people obtain these as this is the first time I have heard of this.
where does usq advertise the provision of an antivirus solution?
Good antivirus
I didn't realise that there was a provided antivirus solution available for home computer
didnt know of USQ antivirus solutions
What's e-mail phishing? I think I've heard of the term 'phishing' before, but I have no idea what it means. Sorry!
Do not know about USQ provided Antivirus solution.
Didn't know there was a USQ provided anitvirus
I have my own antivirus program and regularly monitor it.
What is the USQ provided antivirus??
AS far as I can recall, I have never seen or been advised anything about the USQ provided Antivirus
I was not aware of the USQ antivirus software
I didn't know there was a USQ provided antivirus solution.
I use my own Antivirus software.
wish this info was more obvious somehow. I get stacks of paper I dont know what to do with, so if it was among that, or if
it looked like "junk" mail, I would have thrown it.
I'm security savy so run my own AV and security policies.
Didn't even know there was a USQ provided Antivirus software to be used on home computers.
I didn't know USQ provided Anti-virus solution for your own computers and would like to use it.
didn't know USQ provided an antivirus solution, will look into this
the USQ antivirus software was not very good. I researched it and found amny reviews by respected authors that
pointed out known issues it has.
The anti-virus software I had already purchased myself is of higher quality and causes no problems with acces
I am not aware of Antivirus solution provided by USQ.
what is the antivirus solution?
utilise alternate Antivirus solution.
I didn't know there was an Antivirus
I did not know that usq offered an anti virus solution
Uconnect website most of the does not work with Chrome browser. At the time of completing suvery, it is not working.
When I browse usq.edu.au and click Uconnect, it was showing
http://uconnect.usq.edu.au/portal/page/portal/uConnect%20Page%20Group1. Same
n/a
Only just starting course so have not have any great issues yet.
Information provided about ICT Maintenance, Web Pages and UConnect
I read the comments on study desk.
NA
N/A
Thank you for providing these services.
Only knew about maintenance days when I received an email which was good
These are good but could use a better amount of advertising so that all students can find them easily
The minimum recommended computer and software requirements suit most courses well. However, in some courses
such as creative media courses, these recommendations are of very little benefit as many of these subjects require use
of the mac computer lab for
some are blank as I find some questions not applicable
What are 'ICT Web Pages'? Is that like UConnect and the Study Desk? If so, then I have used them haha.
The maintenance calendar seems quite hard to find, I have never heard of it. It does seem to come at some
uncomfortable times, which can make it hard to do study at crucial periods.
Well communicated on study desk
Didn't know there was webpages or maintenance calandars.
Page 43 of 45
posting the maintenance days on the study desk is a very good idea. it keeps the students informed and we know when
not to go on campus to complete study.
Very helpful to post mainteneance days well in advance before a semester starts.
I have no idea what you mean by Minimum IT recommended Computer and Software Requirements
I didn't know some of these features existed
I am external so the information provided is great guidance for me
n/a
May get into above more later.
ICT is currently planning to extend our online training resources for students. What online training
would be of interest to you?
Training on how to troubleshoot network connection problems beyond the basic troubleshooting program.
A good studydesk prorgram for first years. And mabve a basic how tos with accessing the wlan again for first years
Microsoft Office
everything
Nil.
I dont think anything would draw me in
ICT Maintenance Calendar.
N/A
More additional training
none
E-learns for basic stuff, eg how to use and log in to different resources and where?
Mahara
Don't feel I need online training
I'm not sure. I like the library's help on how to better use the databases etc. but can't think of anything IT-specific.
Better/ more efficient use of Uconnect/ Study desk and library catalogue. Referencing (not really ICT I know) eg. use of
endnote/ other referencing programs.
using social media for learning
cannot think of anything
NA
N/A
how to blur out faces in photos
connecting to the internet with my laptop as I was only told to 'update my computer' as it is incompatible with my system,
without instructions on how to do it.
No
possibly
Basic, intermediate and advance MS office packages, especially the areas which students may need to use during their
studies. Eg formatting word docs, inserting graphs, tables from excel into a word document. Thank you.
Any, as my knowledge is very basic.
Didn't even know that there was an orientation session - likelihood of attending something is slim - would rather just be
sent a data pack with the information. How to connect to your WIFI would be a good online resource - with the
passwords
Uploading document issues, jpeg, etc
Training on the different ways to use microsoft office as a tool
i'm poor at referencing. Maybe a quick list of all things available at USQ for general students split into certain groups; like
sport, art, and IT activites for eg.
Internet connection training regarding the wireless and how to set up your computer to connect to it.
Many of them would, however i have had no knowledge of these courses and i would like the ICT department to forward
this information to all students via email.
no idea
Blackboard Collaborate.
USQStudyDesk (initial navigation)
EASE navigation
UConnect navigation
Camtesia Relay
None
researching, different programs that are useful for study purposes
Page 44 of 45
Mahara -ePortfolio training
Anything, sounds good.
how to use Captiva and other resources which enhance technical writing skills
Portfolio - mahara training
Online training - use of basic Microsoft products needed for assessments (eg excel and word), use of endnote etc
I don't know. I don't feel like I need any online training at present.
Face to face.
If I was still an student Yes if it was in an area I wasn't already skilled in.
I don't particularly need any that i'm aware of, but I appreciate the those services will aid some others.
yes
basic uses of microsoft programs, as well as other key programs
General troubleshooting, using technology for time/project management.
access to full study desk options etc via mobile devices such as Android Tablet.
This would be very beneficial, an online training session to do with searching for articles would help many students
understand how to access resources quick and easy.
Software tips for programs that are useful completing assignments (say mahara, weebly etc etc). I'm hoping their is
good support if needed for the statistics software I am about to use for my science degree (STA core course then
Research methods 1 & 2).
i'm not sure.
Linux basics
I'm not sure. I'm flat out trying to keep up with everything else in my life without adding more.
How to use Mahara
Library search in particular of Journal databases. Journal articles are so important in many subjects that the ability to
search effectively for these resources would be highly beneficial.
Excel, how to make movies (useful for multimodal assignments)
I find it all fairly easy so I can't really offer any suggestions.
Of the services available to external students that do not attend campus and do not realise what there is to use and also
how to use them.
currently no.
How to use the smart phones to access the studydesk
Training on how to benefit from the services offered by ICT
Show us how we can use the USQ site more.
Any (unsure of what online training is provided)
How to use Mac computers at uni.
how to use microsoft excel
How to get around Study Desk quickly,
Online training on how to use various types of software such as Microsoft Office (eg, Word, Excel, PowerPoint etc),
EndNote etc for students who are new to using computers
I completed the orientation session and it was very helpful. can not think of any online training at this point.
Better use of cloud
How ICT can support me as an online stuident, and how I can contact ICT as an online student and a student overseas.
None at the moment - too busy at this time of the semester so not interested in thinking about anything other than study.
Training for software packages for students such as advanced MS Office, statistical packages - Eduroam, training on
using Datastream and other data sources provided by USQ.
I am not sure, perhaps something that would help me to submit my work in a more efficient manner.
the 'ins' and 'outs' of usq web page navigations- ie. introduction to the most efficient way to get where you want to go
Installing and operating the USQ provided anti-virus solution
Not sure but would like to attend in 3rd semester if anything available.
How to connect to the wifi
Yes, I would use online training for something that I haven't learnt before or something I need to improve on.
Just a same as what it do at the campus.
Use of Microsoft and also saving data in the most effective way
how to prevent our computer have virus and solve the virus problems
Still trying to organise text books etc at this stage.
As much as I can possibly get
Page 45 of 45

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