Taleo-Knowledgebase

“Reception to the Knowledge Base has been great. I just got back from our mid-year sales meeting in
Denver, and it's being touted as one of our biggest differentiators."
- Scott Schoenick, Sr. Knowledge Consultant, Taleo Corporation
“Having the most robust functionality that allows us to securely access, update, and share information
from our proprietary Staffing Knowledge Base across our organizations is very important to us as we
continue to grow.”
- Frederic Lequient, VP of Customer Services, Taleo Corporation
Calcey Provided
Access to Global expertise: Taleo had the option of
choosing from a wide range of global expertise
spread between US and Colombo, Sri Lanka.
Reduced Costs: Taleo got the work done at lower costs
by saving out on expensive programs and equipment
required for the completion of the knowledge base,
thereby giving them an opportunity to control their IT
budget and resources as these were taken care of by
Calcey’s Offshore Development Center.
Achieved business goals faster: 24/5 productivity was
possible by taking advantage of the time-zone
difference.
High quality results: Taleo got high quality work, as
the Calcey’s skilled staff was focused only on the task
concerned.
Benefit of focused employees: The client’s team was
able to focus more on their core business, as their
other needs were taken care of by Calcey.
Competitive Advantage: Helped Taleo to be ahead of
their competitors.
No additional hiring required: Taleo didn’t have to
worry about hiring new employees for the specific
task at hand as Calcey provided the complete solution
from Requirement Gathering, Specification,
Prototyping, Testing, Validation and Data Entry.
Sole Software Ownership: Taleo is the sole owner of
the software and its source code once the task was
completed by Calcey.
Taleo Levels Internal Staffing
Knowledge Gaps with a
Calcey Solution
Taleo Corporation, a world-wide leader in providing on demand
talent management solutions, is using a Calcey’s Knowledge
Base solution to share knowledge across the globe among
consultants, sales and engineering teams. Taleo faces enormous
challenges in serving leading global organizations in various
industries with solutions to assess, acquire, develop, and align
their workforce for improved business performance.
Knowledge Hungry
Taleo had knowledge & information scattered among consultants,
engineers, as well as on a Microsoft Access database. Their
sales engineers and customer service consultants had no easier
way to access the knowledge from past implementations and
solutions. A sales engineer in Germany could be trying to solve
the same problem that was solved by their US counterparts few
months ago without direct access to a knowledge base.
According to Frederic Lequient, Vice President of Global Customer
Services, having the functionality that allows his team to securely
access, update, and share information from a their own Staffing
Knowledge Base across the organization is very important, as
they continue to grow.
They also needed to reduce the time to knowledge, which is
very important during lucrative sales deals or important
implementation cycles. A reduction of time to knowledge
directly benefit consultants and clients. Sending an email to a
small consultant base to gather information was considered
acceptable when Taleo was a smaller company. However as they
continue to grow globally, it is not an option. Whenever a
consultant leaves, without a knowledge base, they do so with
the knowledge they have gained.
Staffing Topology Knowledge Base Solution
Given the complexity of the information structure and unique mining
requirements Taleo had, Calcey decided to develop a custom solution. Armed
with a small super-star team based in Colombo, Sri Lanka, Calcey dived straight
in to the problem by coming up with a prototype within three weeks from the
engagement date.
Calcey’s solution was delivered within nine weeks fully loaded with data. It
reduced the time-to-knowledge across organizations while managing the ever
increasing amounts of information. This multi-tier Intranet based Solution was
built on Apache Tomcat Application Server using an Oracle database. Solution
included Security, Knowledge Categorization, Search, Mining, Data Entry, and
Knowledge base Administration tools.
Benefits of Reducing Time to Knowledge &
Knowledge Retention
About Calcey Technologies
Calcey Technologies is a privately held
professional services firm, based in San Mateo,
CA, with its offshore development center in
Colombo, Sri Lanka. Calcey specializes in
providing cost effective and results-driven
solutions to achieve an unparallel ROI for its
customers. Calcey focuses on delivering
offshore outsourced Software Development,
Knowledge & Scientific Research, Information
Services, and Creative Design for enterprises
around the world.
Given the vast quantities of knowledge that each and every consultant gains,
Taleo needs to store, share and retain to improve performance of individual
consultants. Calcey’s Knowledge Base enabled them to search and mine what
other consultants have done to provide a specific solution during a particular
project, and to increase the level of customer satisfaction in those solutions.
Knowledge Base can be accessed via the VPN, therefore even a sales engineer
can have real-time access to the knowledge during a sales meeting in a client’s
office to provide proven solutions and examples as well as share other success
stories in detail. They also managed to retain the knowledge even after some
highly experienced consultants have left the company.
In today’s rapidly changing scenario, no company can survive in a stand-alone
manner. Each company, whether big or small has one or more of its services,
especially those related to software development, outsourced so that it can
concentrate more on its core activities in a much better way.
Calcey provides a powerful way to eliminate exhausting, costly and time taking
software development projects by utilizing a smaller, yet highly effective
offshore Super Star Team.
Calcey Technologies
520 S. EI Camino Real, #500
San Mateo, CA 94402
Tel: +1 (415) 462 1561
Fax : +1 (831) 597 3678
Email: [email protected]
© Calcey Technologies, LLC. All rights reserved.
www.calcey.com