Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring.
Watching Your Greatest Asset with
the Latest Technology.
Focus on your Business.
We’ll focus on your IT.
Recent business trends coupled with
economic conditions has left organizations
wondering how to balance the needs of the
business and the demands of technology
with fewer resources. Smaller organizations,
with little to no IT staff, find themselves
struggling to keep up equipment needs and
protect the integrity of their infrastructure.
B R I T E S TA R B E N E F I T S :
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24x7 Comprehensive IT Support
Lower Total Cost of Ownership
Increase Employee Productivity
Off-load tactical functions, so existing
staff can be strategic
• Complete Network Security
• Email Backup and Archival
• Disaster Recovery and Business
Continuity
BriteStar helps companies protect and
B R I T E S TA R S E R V I C E S I N C L U D E :
manage their IT infrastructure by securing
their network, reducing costs, outsourcing
tactical maintenance, help desk and
break-fix duties. BriteStar services not only
ensures you have a qualified team ready to
service your critical asset, but also the real
time data to respond quickly and efficiently
when needed by using the most advanced
network asset tracking and performance
monitoring available.
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A complete network security solution from
Brite will ensure protection from spam,
viruses, worms, malware-laden websites and
unauthorized access or lost emails. BriteStar
includes comprehensive anti-virus, web
protection, email security and email archival
for the highest level of protection and
business continuity.
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Unlimited 24x7 Help Desk Phone Support
24x7 Infrastructure Monitoring and Alerting
McAfee Endpoint Protection
McAfee Web and Email Protection
McAfee Email Archival and Continuity
(multi-year retention)
Daily Backup Verification Reporting
Software/Hardware Asset Management
Server Health Monitoring
Patch Management
Quarterly Business Reviews
Executive Management Reports
Site Business Reporting
Site Warranty Summary
BriteMail Hosted Microsoft Exchange (optional)
BriteVault+ Business Continuity/Disaster
Recovery (optional)
Comprehensive Firewall Monitoring (optional)
Computing as a Service (optional)
Unlimited Help Desk Support
BriteStar Proactive Support covers an unlimited number of incidents for desktop, notebook, server
troubleshooting and diagnosis. Remote Help Desk Support, 24x7x365, is also included, and through our
advanced software capabilities, 75% of trouble tickets are resolved remotely.
24x7 Monitoring and Alerting
BriteStar Service delivers best practices monitoring and management of all your IT assets with the use
of hundreds of Policy Modules. Policy Modules are sets of monitoring and alerting rules, developed in
partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Policy Modules help
ensure that everything in your IT environment is being effectively monitored and alerted on, and puts
performance-related data at our fingertips. Detailed, accurate data also helps expedite diagnostics
and resolution when IT issues do occur.
An average small
business spends $750
per employee per year
on support services and
products related to tech
support and protection.
Hence a 40 user firm
is spending close to
$30,000 per year.
THE DO-IT-YOURSELF SCENARIO:
ENHANCED BENEFITS:
Anti-Virus
BriteStar comes with McAfee®
Endpoint Protection Advanced
Suite, the best anti-virus system
to deliver protection from
viruses, spyware, web threats
and hacker attacks. The suite
includes enhanced web and
email defenses designed to
provide businesses with an
integrated solution without the
on-premise Infrastructure.
Web Protection
BriteStar Web Protection
Services has a proactive and
feature-rich secure perimeter
for robust content control, safe
guarding organizations from
harmful web content. BriteStar
services reduce costs and IT
aggravation associated with
malware-infected PCs, including
clean-up and replacement.
In addition, BriteStar Web
Protection Services allows
greater management
control over unauthorized,
unproductive workplace
Internet usage with group
policies and content control.
It also provides continuous
updates for real time protection
and controls bandwidthintensive applications.
1. An IT problem occurs.
2. You discover the problem.
3. Team member sets aside core business tasks and begins
investigating and researching the problem.
4. Best Case: Problem is diagnosed accurately and resolved
promptly on first attempt.
5. Worst Case: Problem requires multiple attempts at
diagnosis and resolution; team member who attempts
to fix the problem accidentally aggravates it; parts or
external services must be ordered.
6. Problem is resolved.
THE RESULTS:
• If the best case unfolds, one or more resources are taken
off core business activities for partial or full duration of
problem diagnosis and resolution, resulting in loss of
productivity.
• If anything less than the best case unfolds, significantly
more time is required to resolve the issue, resulting in more
lost productivity on core business activities.
• In the worst case, additional, unplanned expenses are
incurred, including the costs of downtime, reduced
productivity and lost opportunities.
Computer worms and
viruses remain the most
common security threat, with
75 percent of small and medium
sized businesses affected by at least
one virus last year. In addition smarter,
more destructive strains are spreading
faster than ever.
- MARITZ RESEARCH
Reduce Downtime, Reduce IT Costs
SCENARIO:
1. Brite is alerted before, or as the problem occurs,
because best practices, 24 x 7 x 365 monitoring and
alerting is in place.
2. Brite instantly and accurately diagnoses problem in
Network Operations Center.
3. Brite conducts rapid remote remediation from Service
Center and resolves the problem.
Brite gives you comprehensive reports every month and
quarter to show work performed, identify issues and support
optimized IT budgeting.
THE RESULTS:
• You get the right technology expert on the job from the
start, with fast, reliable resolution.
• Your team stays focused on core business activities.
• Many issues are detected and resolved proactively
before an issue occurs.
• Downtime is significantly reduced or even eliminated,
with no more costly surprises.
Industry experts and comprehensive studies from third-party research groups consistently
conclude that managed services cost less and protect IT assets better. For example, the
Computing Technology Industry Association (CompTIA) found failed network servers and
devices took 96% longer to repair without remote monitoring services resulting in costly,
unscheduled downtime. CompTIA also discovered remote monitoring and management
services have the greatest impact on reducing IT downtime and its impact on users.
Reduce and stabilize your IT costs and experience unprecedented reliability with
BriteStar Services. You’ll gain peace of mind, reduce risks to your data and assets, and
be empowered to leverage your IT investments fully.
Predictable and Planned Expenses
With a monthly contract and a service level agreement, you’ll know exactly what you’ll
get and how much you’ll be spending. BriteStar includes industry-leading monitoring
and alerting for your IT assets, so Brite will always be notified immediately when emerging
and actual problems exist.
Brite’s access to detailed health and performance data about your IT assets can more
easily identify trends and opportunities to improve the configuration of your resources,
and provide you with regular reports to help you understand exactly what’s happening
in your network. When projects outside the monthly contract are required, it is easier to
plan, budget for, and schedule them to minimize impact on your business operations
and bottom line.
Many Studies have shown that the average small-to-medium sized business loses thousands of dollars a year to network
downtime. BriteStar IT Support & Monitoring keeps your network up and running at optimal effectiveness and efficiency.
Software/Hardware Asset Management
Executive Management Reports
BriteStar Proactive Support uses advanced discovery
technology to reliably collect accurate and essential
network data. The asset inventory is collected and
compiled into various reports on a monthly basis.
Reports include Hardware Inventory, Software inventory,
Windows Licensing Summary, Network Services Summary,
and Site Warranty Summary. This data ensures that
customers always have access to up-to-date asset
inventory information, resulting in effective asset life-cycle
management planning.
Instantly see a global view of your network’s health with
the Executive Management Report that is presented to
your organization monthly. This report will allow you to
quickly understand the health of your network based on
the following factors: Server Disk Space, Service Request
Statistics, Server Uptime, Alerts processed, Email SPAM/
Viruses Removed, Internet Connectivity, Server OS,
Bandwidth Used, Backups performed and much more.
Server Health Monitoring
BriteStar Proactive Support will identify all servers and assess
key performance indicators (KPIs) such as CPU Performance,
Server uptime, and disk utilization. Prevent server down time
and prepare for maintenance and hardware upgrades by
utilizing this feature.
Daily Backup Verification
Backups are monitored and confirmed daily. In the
event of failed backup BriteStar alerts are sent to the
Brite Network Operations Center for escalation and
remediation. Brite Star Engineers also follow industry best
practice by performing monthly file recovery and testing
to confirm the integrity of the backup.
Patch Management
The security and health of your infrastructure needs to
be maintained with the most up-to-date patches and
software releases. BriteStar will always make sure your
equipment is on the latest software versions to proactively
keep your business up and running.
Quarterly Business Reviews
Superior network performance, security and reliability - all at an affordable price.
Once a quarter, Brite will meet with key shareholders within
your organization. Acting as your virtual CIO Brite will review
the previous quarter’s activities. We will review “problems
solved”, “problems avoided “and discuss the next two
quarters business goals. Brite uses these strategic session
to enhance, or optimize, your investments and processes.
These results in a teamed effort to help our partners drive
revenue, reduce cost, and reduce risk.
BriteMail (Optional)
Brite offers hosted email using Microsoft Exchange 2010.
Brite provides a completely secure and redundant
environment for your business email. With features
including Data Replication, and multiple SAS 70 Type
II datacenters Brite has built this offering with high
availability, Security, and Scalability in mind.
BriteVault+ (Optional)
The only Backup and Disaster Recovery Solution that
offers instant On and Off-Site Virtualization, Backup
Verification and True Business Continuity. Models
range in capacity from 1tb to 50tb.
Comprehensive Firewall Monitoring (Optional)
Clients may opt for our Comprehensive Firewall
Monitoring. Our solution provides a flexible, powerful
and intuitive solution to centrally manage and rapidly
deploy appliances and security policy configurations.
It also provides centralized real-time monitoring, and
comprehensive policy and compliance reporting.
Computing as a Service*
(Optional)
Staying competitive in today’s business world is
challenging, and now more than ever businesses
need to be diligent with expenses and leverage all
their resources. Computing as a Service can minimize
upfront IT infrastructure costs, convert capital equipment
expense to an operating expense, and off-load tactical
information technology functions from an already overburdened IT staff, including: network security, help desk
and break-fix. A typical CaaS package is comprised of
IBM servers, Lenovo desktops and laptops, or a custom
Brite desktop and SonicWALL protection.
www.BriteComputers.com • 1.800.333.0498
7647 Main Street Fishers, Victor, NY 14564