Personal Banking

Transcription

Personal Banking

Personal Banking
Terms and Conditions and Charges
Effective from 16 September 2016
Pages 1-58, covers:
• HSBC Premier Savings Account
• Flexible Saver
Online Savings
Effective from 6 April 2016
Pages 59 -76, covers:
• Online Bonus Saver
Personal Banking
Effective from 16 September 2016
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Personal Banking – Terms and Conditions and Charges
ContentsPage
Charges and Overdrafts ��3
Charges��3
Overdraft��6
Current account summaries��7
Basic Bank Account��7
Current Account��8
Bank Account��9
Bank Account Pay Monthly��10
Student Bank Account��12
Graduate Bank Account��13
HSBC Advance Bank Account��14
HSBC Premier Bank Account��15
Jade by HSBC Premier��16
Appointee Bank Account��18
Amanah Bank Account��18
Home Management Account��18
HSBC Save and Borrow ��19
Savings account summaries��19
HSBC Premier Savings Account ��19
Regular Saver��20
Flexible Saver��21
Fixed Rate Saver Bond (‘’Fixed Rate Saver’’)��22
Future Saver for Children��23
Instant Access Savings��23
Important things in our Terms you should be particularly aware of��24
General �� 25
Protecting your account ��25
Making payments ��27
Making payments to other UK accounts��29
Your debit card��31
International payments ��34
Cheques you write ��36
Payments into your account��37
Cheques you receive ��38
What happens if things go wrong?��39
Joint accounts ��41
Balance information and statements��41
Changes and how we’ll tell you about them��42
Closing your account��45
Set-off��47
Tax on credit interest��47
Overdrafts��47
Text alerts��48
Contacting you��48
Your information��49
Actions we take to prevent financial crime��52
Account Transfers ��52
General��52
Extra time ��53
How the law applies to the terms��54
Glossary�� 54
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Charges
The charges you’ll pay will depend on how you use your account. Please refer to our Banking
made easy brochure for details about which payments can be made from which accounts.
Some accounts also have a monthly or other regular charge. Please refer to the Product
Summaries for details.
Payments out of your account
Payment Types
Branch
Telephone Online
Banking
Banking
Post
Payments within the UK, Channel Islands and the Isle of Man
We don’t charge for Internal Transfers, Bill Payments, Standing Orders or Direct Debits�
Electronic Funds
Transfers
To another HSBC
account from a Premier
Bank Account
£12
£12
n/a
£40
To another HSBC
account from all other
accounts
£20
£20
n/a
£40
To non-HSBC accounts
£30
£30
n/a
£40
Payments overseas
We don’t make a payment charge for Currency Account Transfers or Global Transfers from UK
accounts�
Worldpay
Priority Payments
(also used for nonsterling payments
within the UK)
To another HSBC
account
£0
£0
£0
£30
£9
£9
£4
£30
To another HSBC
account
£0
£0
£0
£30
£30
£30
£4
£30
We may charge for all enquiries we receive about a payment unless we’ve made a mistake, but
will tell you what the charge is before we start investigating.
For international payments, the recipient’s bank, and any foreign bank we may use to send the
payment, may also make a charge. You’ll only have to pay these charges if you choose “sender
to pay all charges” when you request your payment.
Request for a bank draft
£20 each
Non-sterling debit card payments (including cash withdrawals)
If you use your debit card to make a payment in a foreign (non-sterling) currency, we will convert
the payment to the equivalent sterling amount using the Visa Payment Scheme Exchange Rate
that applies on the day we carry out the conversion. We will add a Non-Sterling Transaction Fee of
2.75% of the converted amount. You can get details of the Visa Payment Scheme Exchange Rate
by calling us on 03457 404404 or +44 1226 261 010 from outside of the UK, or by visiting the
card support section of our website at hsbc.co.uk.
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Cash machine withdrawals
We’ll charge a Non-Sterling Cash Fee of 2% (minimum £1.75, maximum £5) for:
• Cash withdrawals in a currency other than sterling from cash machines outside the UK,
Channel Islands and Isle of Man; and
• Cash withdrawals in a currency other than sterling from cash machines in the UK, Channel
Islands and Isle of Man if we convert the withdrawal to sterling for you
This fee doesn’t apply to withdrawals made from an HSBC Premier or HSBC Advance Bank
Account.
Some cash machine owners may apply a charge for withdrawals. They should tell you about this
on the screen before you make the cash withdrawal.
Payments into your Account
Non-sterling electronic payments
Payments of £100 or more
£8 each
Sterling electronic payments from banks outside the UK
Payments of £100 or more
£6 each
We’ll deduct the above charges from the payments before we add them to your account�
Foreign Cheques
We can either negotiate or collect foreign cheques to be paid into your account.
Please see the section on “Foreign cheques” on page 39 for more details.
Negotiation – charge per cheque
Collection – charge per cheque
Up to £100
£6
All amounts
£28
£100.01 - £5,000
£12
If sent by courier at
your request
£10
£5,000.01 - £10,000
£24
£10,000.01 - £50,000
£34
Over £50,000
£60
Return fee
£25
Return fee
£28
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Other charges
Paper statements more frequently than monthly
£1 each
Bank Account Pay Monthly – no charge
Copy of a statement
£1 a sheet (maximum charge £10 per
request) or free via Online Banking
Bank Account Pay Monthly – no charge
Cancelling a bank draft
£10 each
Posting a warning on a lost or stolen bank draft
£10 each plus any charges made by banks
on which foreign drafts are drawn
International account opening through the
International Banking Centre
£100 per account
HSBC Advance, Graduate and Student
Bank Account customers –
£50 per account
HSBC Premier Bank Account customers –
no charge
Stopping a cheque
£12 per cheque (£10 via Online Banking)
No charge for stopping stolen cheques or
lost blank cheques
Automatic transfer facility between two sterling
accounts you have with us in the UK
Daily transfer - £20 per month
Weekly transfer - £8 per month
Special presentation of a cheque
£15 per cheque
If we’re required to comply with a legislative or court order (for example, a child maintenance
order) served in respect of your account(s), we may charge an administration fee, up to the
maximum permitted by law.
We may charge for services that you request from us (other than those set out above), but we
will always tell you how much a charge will be and check that you are happy to pay the charge
before we provide the relevant service to you.
Please note that taxes or costs may apply to you that are not charged by us and/or will not be
paid through us.
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Overdrafts
Overdrafts are a short-term way to borrow money on your account. Overdrafts are subject to
status. You must not borrow on savings accounts.
Overdraft Interest – please see the product summary that relates to your account.
Overdraft charges (these don’t apply to HSBC Premier Bank Account, Bank Account
Pay Monthly and HSBC Student Bank Account).
In addition to any Overdraft Interest that applies, we’ll charge you an Informal Overdraft Usage
Fee on any day your account is in informal overdraft. An informal overdraft happens when we
agree to lend you money to cover a payment from your account and either:
• the balance on your account exceeds your formal overdraft limit; or
• your account goes overdrawn and you don’t have a formal overdraft limit in place.
Our current Informal Overdraft Usage Fee is £5 a day
We won’t charge a daily Informal Overdraft Usage Fee if:
•
•
•
c overing funds are paid in before the end of the day;
your account is in informal overdraft by £10 or less;
your account has been in informal overdraft for more than 30 consecutive days.
We won’t charge:
• more than £80 in daily Informal Overdraft Usage Fees in a charging month; or
• more in daily Informal Overdraft Usage Fees than the maximum amount your account has
been in informal overdraft during a charging month;
• daily Informal Overdraft Usage fees if your account is in informal overdraft solely because an
overdraft charge or interest has been deducted.
A charging month normally starts on the day in the month you originally opened your account
unless we’ve agreed otherwise with you.
If you’ve switched your current account to us using the Current Account Switch Service we
won’t charge overdraft fees or Overdraft Interest on the entire balance of your account for up
to three months.
Subject to the Terms, we can, at any time, end your overdraft and ask for this to be repaid
immediately. We can also ask you to repay part of your overdrawn balance at any time. If we end
or reduce your overdraft this will usually be because of a change in your personal circumstances.
Please see the section “When you have to repay your overdraft” on page 48.
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Product Summaries
The product summaries set out the key details of each account covered by the Terms. At the
end of each summary we’ve included any terms and conditions that are specific to that product.
The product summaries form part of the Terms. You should read the product summary for the
account(s) you’re applying for, or already hold, carefully together with the rest of the Terms, the
charges information in this booklet, the product brochure, our Banking made easy brochure, the
Savings Interest Rates insert (savings products only) and all other information we give you when
you apply for your account(s). You can ask us for additional copies of these documents at any time.
Where we include details of benefits that you’ll receive with our accounts in the product
summaries below, these benefits come with the accounts and the accounts cannot be
purchased separately without these benefits.
There may be some services noted in the product summaries that cannot be accessed from
outside of the UK, e.g. the ability to make payments in branch and to use self-service machines.
Current accounts summaries
`` Basic Bank Account
Account features
•
•
•
Make payments within the UK and overseas
Visa debit card
Access your account in branch, through Online Banking, Telephone Banking, our Mobile
Banking App, self-service machines, by post and at the Post Office®
Cheque books and credit facilities are not available with Basic Bank Account.
If you have a debit balance on your account we won’t charge any interest or fees.
If you open your account in the UK
There are some differences in the way that we’ll operate your account. For example, we’ll follow
a different process when we’re considering a new application for a Basic Bank Account and we’ll
close a Basic Bank Account for different reasons than other accounts. Where relevant, these
differences are set out in the Terms.
Basic Bank Account terms and conditions
1.We may give you 30 days’ personal notice that you meet the eligibility criteria for another one
of our current accounts and that we’re going to convert your account to that one. You can ask
us not to convert your account if you’d prefer to keep your existing one.
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`` Current Account
Account features
•
•
•
•
Contactless debit card (contactless subject to status) and cheque book (on request)
Overdraft on request (subject to status)
Access your account through Online Banking, Telephone Banking, the HSBC Mobile Banking
App, self-service machines, in branch, by post and at the Post Office®
Eligibility
We’ll review your account every six months. If you’ve either met the eligibility criteria for Bank
Account in five of those six months, or have paid in at least £2,500 in total over those six months,
we’ll convert your account to our Bank Account. We’ll give you 30 days’ personal notice before
we do this. You can ask us not to convert your account if you’d prefer to keep your existing one.
If you meet the eligibility criteria for HSBC Advance Bank Account we may convert your account
to our HSBC Advance Bank Account instead of our Bank Account. We’ll give you 30 days’
personal notice before we do this. You can ask us not to convert your account if you’d prefer to
keep your existing one.
Overdraft Interest
We’ll charge you Overdraft Interest whenever you’ve an overdrawn balance on your Account.
Our current Overdraft Interest rate is 19.9% EAR variable
Representative example
If you use a formal overdraft with a limit of £1,200, the Overdraft Interest rate will be 19.9% EAR
variable. EAR is the effective annual rate.
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`` Bank Account
Account features
•
•
•
•
•
•
ake payments within the UK and overseas
M
Contactless debit card (contactless subject to status)
Cheque book on request
Access to our Regular Saver
This is just a summary of benefits – see the ’Getting started’ welcome brochure for full details.
Overdraft Interest
We’ll charge you Overdraft Interest whenever you’ve an overdrawn balance on your account.
Variable. EAR is the effective annual rate.
Eligibility
You must pay at least £500 a month into your account (this doesn’t apply if you’re under 24 or 65
and over).
If you don’t meet the eligibility requirements we’ll change your account to our Current Account and
you’ll lose your Bank Account benefits. We’ll give you two months’ personal notice before we do
this. The details of this account are set out above or you can also obtain more information from any
branch.
Bank Account terms and conditions
1.We may give you 30 days’ personal notice that you meet the eligibility criteria for, and we’re
going to convert your account to our HSBC Advance Bank Account. You can ask us not to
convert your account if you want to keep your existing one.
2.If your Bank Account is closed or converted to another account type, we’ll remove all the Bank
Account benefits on the date of closure.
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`` Bank Account Pay Monthly
Price
Bank Account Pay Monthly (“BAPM”) has an account fee of £10 per month. Other charges also
apply as set out in the “Charges” section at the start of these terms and conditions.
Account features
• Overdraft on request (subject to status)
• No daily Informal Overdraft Usage Fees
• £50 Buffer for emergency borrowing (we charge Overdraft Interest on the Buffer)
• Text alerts to help you manage any overdraft
• Make payments within the UK and overseas
• Debit card and cheque book (on request)
• Access your account through Online Banking, Telephone Banking, the HSBC Mobile Banking
• Access to our Regular Saver
This is just a summary of benefits – please refer to the ’Getting started’ welcome brochure for
full details.
Overdraft Interest
Eligibility
You must pay at least £500 a month into your account (this doesn’t apply if you’re under 24
or 65 and over).
BAPM terms and conditions
Buffer
1We’ll provide you with an overdraft “Buffer” of £50 on your account. This is a safety net for
short term emergency borrowing when there isn’t enough cleared money in your account or
enough formal overdraft to cover a payment.
2.The Buffer is provided by us, HSBC Bank plc, 8 Canada Square, Canary Wharf, London
E14 5HQ to you under the name and at the address stated on your application for Bank
Account Pay Monthly.
3.We’ll provide the Buffer for as long as you have BAPM.
4.Overdraft Interest will be charged at the rate set out above (we can change it as set out in
section 12).
5.We can change the amount of the Buffer or withdraw the Buffer from your BAPM. We would
normally only do this if we reasonably believe there is a risk of fraud on your account or that
you’ll be unable to repay the Buffer. We’ll tell you personally at least 30 days in advance if we
decrease the amount of the Buffer or withdraw it. If we increase the amount of the Buffer
we’ll tell you personally within 30 days.
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6.We expect you to repay any overdraft within the Buffer in full within 31 days. The Buffer is
an “on demand” overdraft facility which we can end at any time – please see section 16 for
further details.
7.You can repay any overdraft and any Overdraft Interest at any time.
8.The total charge for credit for the Buffer is £2.31. This is calculated on the basis that you take
the full Buffer on day one and repay it in full, together with interest, three months later.
Payments that take BAPM over the Buffer
9.You should not authorise payments that will take the balance of your BAPM over the Buffer. If
you do so, we’ll normally refuse to make the payments. If, however, we have to make these
payments we’ll provide you with an informal overdraft to cover them. Please see section 16
for more details on informal overdrafts.
10.We’ll inform you immediately and without charge if we reject your credit application on the
basis of a consultation with a credit reference agency. We’ll give you details of the credit
reference agency consulted unless we are prohibited from doing so by EC Law or if doing so
would be contrary to objectives of public policy or public security.
BAPM Overdraft Alerts
11.We’ll send text message overdraft limit alerts (BAPM Overdraft Alerts) to the mobile
telephone number we hold for you the day after the balance on your BAPM reaches 60%,
80% and 95% of your formal overdraft limit (excluding the buffer).
12.BAPM Overdraft Alerts include details of the balance (which may include payments that
haven’t yet cleared) and formal overdraft limit on your account which is correct at 11.45pm
the day before we send the BAPM Overdraft Alert. We’ll send you a BAPM Overdraft Alert
the following morning. For example, if at 11.45pm on Monday your balance has reached one
of the limits set out above, we’ll send you a BAPM Overdraft Alert on Tuesday morning. Any
payments made into or out of your BAPM between 11.45pm the previous day and the time
we send the alert won’t be reflected in the alert.
13.You can suspend BAPM Overdraft Alerts at any time by calling us or asking in any branch. We
recommend you suspend BAPM Overdraft Alerts when you’re outside the UK for security
purposes and because some mobile network operators may charge you for receiving a text
message whilst abroad.
14.We’ll send BAPM Overdraft Alerts to the most recent mobile telephone number we hold for
you. If you change your mobile telephone number, you must tell us as soon as possible.
15.If you hold an account jointly with someone else we’ll send BAPM Overdraft Alerts to all joint
account holders (provided we hold a mobile telephone number for each of them).
16.We can only send each BAPM Overdraft Alert once; we’re not able to resend them.
17.BAPM Overdraft Alerts may be temporarily unavailable if we carry out routine or emergency
maintenance. We’ll always try to warn you in advance but this may not be possible. You must
continue to monitor your account carefully yourself.
18.We may also send you text alerts to help you manage your overdraft; see section 17 for
more details.
Security
19.You must take all reasonable precautions to prevent anyone else from accessing Overdraft
Alerts on your mobile phone.
20.If:
• your mobile phone is lost or stolen; or
• you know or suspect someone else knows your mobile phone PIN code; or
• you change your mobile number,
you must tell us straightaway.
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`` Student Bank Account
Account features
•
•
•
M
Contactless debit card and cheque book (on request)
Account benefits
•
redit interest of 1.5% above the Bank of England base rate (which varies – see page 42 for
C
details of when the 1.5% may change) on credit balances of up to £1,000 in your account for
up to 12 months during your first year on your course. We’ll stop paying credit interest on 31
July at the end of your first year. We calculate interest daily on the cleared balance and pay it
monthly. The Bank of England base rate is available at www.bankofengland.co.uk.
•
verdraft of at least £500 on request at the time you open your account (subject to status
O
afterwards); interest-free up to £3,000 subject to status
This is just a summary of benefits – please refer to the ‘Welcome to student banking’ brochure for
full details.
Eligibility
To open your account in the UK
You need to be 18 years old or over, be studying (or have been accepted to begin studying) a fulltime qualifying course* in the UK (see hsbc.co.uk/students for details) and be legally resident in
the European Union.
To open your account in the Channel Islands or Isle of Man
You need to be 18 years old or over, be studying (or have been accepted to begin studying) a fulltime qualifying course*(see hsbc.co.uk/students for details) and have been resident in the UK,
Channel Islands or Isle of Man for at least the last three years.
* Or part-time with a Disabled Students’ Allowance.
If you don’t meet the eligibility requirements we’ll change your account to our Bank Account (details
of our Bank Account can be found above and on our website hsbc.co.uk) and you’ll lose your
Student Bank Account benefits. We’ll give you two months’ personal notice before we do this.
Student Bank Account terms and conditions
1.When you reach the end of your course (according to the date held in our system) we’ll
give you two months’ personal notice that we’ll convert your account to our Graduate Bank
Account (see below).
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`` Graduate Bank Account
Account features
•
•
•
•
•
•
ixed-term account (two years)
F
Contactless debit card (contactless subject to status) and cheque book (on request)
A preferential rate on our Regular Saver.
Account benefits
•
Interest-free overdraft of up to £1,500 in year one and £1,000 in year two (subject to status).
Overdraft Interest
We’ll charge you Overdraft Interest whenever you’ve an overdrawn balance on your account in
excess of £1,500 in year one or £1,000 in year two.
If you use a formal overdraft with a limit of £1,200, the Overdraft Interest rate will be 0% EAR
variable on the first £1,500 in the first year, 0% EAR variable on the first £1,000 in the second
year, 19.9% EAR variable on the rest. EAR is the effective annual rate.
Eligibility
To apply for a Graduate Bank Account you need to be over 18 years old and have graduated
within the last two years.
Graduate Bank Account terms and conditions
1.We’ll give you two months’ personal notice before the two year term of your account comes
to an end that we’ll be converting your account to either our HSBC Advance Bank Account or
our Bank Account depending on which account you meet the eligibility requirements for.
2.If your account is closed or converted to another account type, we’ll remove all the Graduate
Bank Account benefits on the date of closure or conversion.
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`` HSBC Advance Bank Account
Account features
•
•
•
•
M
HSBC Advance contactless debit card (contactless subject to status) and cheque book on
request
Access your account through Online Banking, the HSBC Mobile Banking App, Telephone
Banking, self-service machines, in branch, by post and at the Post Office®
Account benefits
•
•
•
•
•
referential rates and terms on selected HSBC products including our Regular Saver
P
No HSBC Non-Sterling Cash Fees when withdrawing foreign currency from cash machines
abroad
No charge for making Global Transfers between your HSBC accounts worldwide
Daily debit card cash withdrawal limit of £500
Emergency cash overseas
This is just a summary of benefits – see the HSBC Advance welcome brochure for full details.
Overdraft Interest
Eligibility
You must pay at least £1,750 into your account each month (or a minimum of £10,500 every
six months) not including money transferred from any other sole or joint personal account(s)
you hold with HSBC Bank. HSBC Advance Bank Account applications are subject to status and
internal checks.
If you don’t meet the eligibility requirements we’ll convert your account to our Bank Account
(details of our Bank Account can be found above and on our website hsbc.co.uk). We’ll always
tell you personally at least two months before we convert your account.
HSBC Advance Bank Account terms and conditions
1Your HSBC Advance Bank Account comes with additional benefits, full details of which are set
out in the HSBC Advance welcome brochure in your welcome pack. Terms and conditions may
apply to some of these benefits; these are in your welcome pack.
2If your HSBC Advance Bank Account is closed or converted to another account type, you will
not be entitled to the HSBC Advance benefits from the date of closure or conversion of your
account (unless you have a preferential rate which is linked to a product that has a specific
fixed term such as a loan or saving product, in which case the preferential rate will remain until
expiry of the fixed term).
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`` HSBC Premier Bank Account
Account features
• HSBC Premier contactless debit card and cheque book on request
• Access your account through Online Banking, the HSBC Mobile Banking App, Telephone
Banking, self-service machines, in branch, by post and at the Post Office®.
Account benefits
• Access to a dedicated Relationship Manager who is also an accredited financial adviser
• Worldwide Travel Insurance*
• 24/7 UK telephone service
• Preferential rates and terms on a range of HSBC products including our Regular Saver
• Premier family banking products
• No charge for making Global Transfers between your HSBC accounts worldwide
• Daily debit card cash withdrawal limit of £1,000
• You can apply for our Premier Credit Card (no annual fee applies) or our HSBC Premier World
Elite™ MasterCard® Credit Card (an annual fee applies)
• Global emergency services
* Provided by Aviva Insurance Limited. Policy terms and conditions apply. Subject to eligibility.
You must be a UK, Channel Islands or Isle of Man resident under the age of 70.
This is just a summary of benefits – see the HSBC Premier welcome brochure for full details.
Overdraft Interest
excess of £500.
If you use a formal overdraft with a limit of £1,200;
• The Overdraft Interest rate on the first £500 will be 0% EAR variable; and
• The Overdraft Interest rate on the next £700 will be 11.9% EAR variable.
EAR is the effective annual rate.
Eligibility
You must pay your annual income into your HSBC Premier Bank Account and either:
1.have savings or investments of at least £50,000 with HSBC in the UK; or
2.have an individual annual income of at least £100,000 and one of the following products with
HSBC in the UK:
– a mortgage; or
– an investment, life insurance or protection product (including those purchased through one
of our advisers).
Alternatively, you must qualify for HSBC Premier in another country.
HSBC in the UK excludes M&S Bank, First Direct and HSBC Expat, but includes the Channel
Islands and the Isle of Man.
For the second criteria, in the case of a joint account at least one of the parties must have an
individual annual income of at least £100,000.
If you are eligible for HSBC Premier, from 5 December 2016 a new joint HSBC Premier Bank
Account can only be opened with:
– another individual who meets the HSBC Premier eligibility criteria; or
– your spouse/partner; or
– your child (over the age of 18)
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If you don’t meet the eligibility requirements then we’ll convert your account to either our HSBC
Advance Bank Account or Bank Account (see above or hsbc.co.uk for details of these accounts).
HSBC Advance Bank Account is subject to eligibility criteria – if you don’t meet them, we’ll
convert your account to a Bank Account. We’ll always tell you personally at least two months
before we convert your account.
`` Jade by HSBC Premier
If you meet the eligibility criteria mentioned below, you will qualify for the Jade by HSBC Premier
membership and will get access to its benefits in addition to all the benefits set out above.
Membership benefits include:
• A dedicated Relationship Manager who is an accredited financial adviser and is supported by
a team specialising in a range of wealth management products and services
• Enhanced Worldwide Travel Insurance*1 covering members up to the age of 80
• You can apply for our HSBC Premier World Elite™ MasterCard® Credit Card but have the
annual fee refunded. If you already have the HSBC Premier World Elite™ MasterCard® Credit
Card you may receive a refund of a portion of the annual fee*2
•
•
•
lobal offers and privileges via our lifestyle partners
G
Preferential call response time when using Telephone Banking
Preferential Overdraft rates
*1 Provided by Aviva Insurance Limited. Policy terms and conditions apply. Subject to eligibility.
You must be a UK, Channel Islands or Isle of Man resident under the age of 80.
*2 If you have an HSBC Premier World Elite™ MasterCard® Credit Card and you become a
Jade by HSBC Premier member, you will be eligible for a refund of part of the card fee that you
have paid for the current year. For example, if you opened your HSBC Premier World Elite™
MasterCard® Credit Card in January and became a Jade by HSBC Premier member in June, you
would be entitled to a refund of a portion of the fee representing July to December.
If you have an HSBC Premier World Elite™ MasterCard® Credit Card and the Jade by HSBC
Premier benefits and your circumstances change so that you are no longer eligible for Jade by
HSBC Premier, you may be charged a reduced card fee for the current year representing the
months after your change in eligibility.
We will notify you if you become eligible for a refund or need to pay a charge and will apply it to
your HSBC Premier World Elite™ MasterCard® Credit Card 60 days later. If you remain a Jade by
HSBC Premier member on the anniversary of your credit card membership, your annual fee will
be refunded automatically without prior notification. If you don’t remain a Jade by HSBC Premier
member on the anniversary of your credit card membership, your annual fee will be charged
automatically without prior notification.
This is just a summary of benefits – see the Jade by HSBC Premier welcome brochure for full
details.
Overdraft Interest
excess of £500.
Our current Overdraft Interest rate is 9.9% EAR variable on overdrawn balances above £500.
If you use a formal overdraft with a limit of £1,200:
• the Overdraft Interest rate on the first £500 will be 0% EAR variable; and
• the Overdraft Interest rate on the next £700 will be 9.9% EAR variable.
EAR is the effective annual rate�
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Membership Eligibility Criteria
You must meet the following criteria to be eligible to join the Jade by HSBC Premier membership
programme:
•
•
aintain a relationship balance of £500,000 in cash savings and/or investments; and
m
pay your annual income into your HSBC Premier Bank Account.
As a Jade by HSBC Premier member, if you are no longer able to meet the membership criteria,
your membership and access to all its benefits will be removed. We’ll give two months’ personal
notice before this happens.
HSBC in the UK excludes M&S Bank, First Direct and HSBC Expat, but includes the Channel
Islands and the Isle of Man.
HSBC Premier Bank Account terms and conditions
1.HSBC Premier Bank Account and Jade by HSBC Premier membership come with additional
benefits.
etails of the HSBC Premier Bank Account benefits are set out in the HSBC Premier welcome
D
brochure in your HSBC Premier welcome pack.
etails of the Jade by HSBC Premier benefits are set out in the brochure we provide to you when
D
you apply for, or we automatically provide you with, Jade by HSBC Premier.
erms and conditions may apply to some of the HSBC Premier Bank Account or Jade by HSBC
T
Premier benefits; these are in your invitation or welcome pack.
2.If you meet the eligibility criteria for Jade by HSBC Premier membership:
• w
e may give you 30 days’ notice that we’re automatically going to provide you with the
additional Jade by HSBC Premier benefits� You can ask us not to do this; and
• in certain circumstances (for example if you are aged over 70 then we will need to
explain the features of and confirm your eligibility for the worldwide travel insurance),
we will contact you and ask if you would like to become a Jade by HSBC Premier
member and have the Jade by HSBC Premier benefits added to your HSBC Premier
Bank Account.
3.If your HSBC Premier Bank Account is closed or converted to another account type, we’ll
remove all the HSBC Premier Bank Account benefits (and all the Jade by HSBC Premier
membership benefits if applicable) from the date of closure/conversion.
18
`` Appointee Bank Account
Account features
•
•
•
M
Visa debit card
Access the account through Online Banking, Telephone Banking, our Mobile Banking App,
self-service machines, in branch, by post and at the Post Office®
Appointee Bank Account terms and conditions
1.You can only operate an Appointee Bank Account on behalf of a person who is mentally
incapable. If you break any duty or obligation you owe to that person you’ll be liable for any
losses we may incur as a result.
2.The maximum balance you can hold in this account is £3,500. If your balance exceeds this,
we can freeze and/or close the account.
3.Credit facilities are not available with an Appointee Bank Account.
Accounts no longer on sale
`` Amanah Bank Account
Account features
•
•
•
M
Visa debit card
Amanah Bank Account terms and conditions
1.You must not borrow by way of overdraft on an Amanah Bank Account.
2.No credit interest or Overdraft Interest will apply to your account.
`` Home Management Account
Account features
• Cheque book on request
• Access your account through Online Banking, Telephone Banking, the HSBC Mobile Banking
App, self-service machines, in branch and by post
Overdraft Interest
We’ll charge you Overdraft Interest whenever you’ve an overdrawn balance on your account,
regardless of whether you’ve made a formal or informal overdraft request�
Our current Overdraft Interest rate is 19�9% EAR variable
If you use a formal overdraft with a limit of £1,200, the overdraft interest rate will be 19.9% EAR
variable. EAR is the effective annual rate.
19
`` HSBC Save and Borrow
HSBC Save and Borrow is a savings and lending facility. Holders of HSBC Save and Borrow can
deposit funds to the facility and receive credit interest, and also borrow against the facility (i.e.
hold a debit balance). As at 6 April 2016, the following interest rates apply to Save and Borrow:
Credit interest on credit balances – 0.35% AER
Debit interest
We’ll charge you debit interest whenever you’ve a debit balance on your account.
Our current debit interest rate is 14.9% EAR variable.
If you borrow £1,200 against the facility, the debit interest rate will be 14.9% EAR variable.
EAR is the effective annual rate.
Savings accounts summaries
`` HSBC Premier Savings
Account features
•
•
Instant access – no restrictions on when you can deposit or withdraw money.
Manage your account via Online Banking, Telephone Banking, the HSBC Mobile Banking
App, in branch, by post and at the Post Office® or via self-service machines with a debit
card if we’ve provided you with one. We no longer issue new debit cards on this account,
however we’ll replace debit cards that expire or are lost or stolen.�
You can find details of the interest rate for this account in the Savings Interest Rates insert
provided when you opened your account. This is a variable interest rate (see page 42 for details
on when we can change interest rates). We calculate interest daily on the cleared balance and
pay it monthly.�
Eligibility
You must hold an HSBC Premier Bank Account. If you no longer have an HSBC Premier Bank
Account, we’ll change your HSBC Premier Savings to a Flexible Saver, or any account that
replaces this in the future. We’ll give you two months’ personal notice before we do this. You can
close your account without charge at any time.�
20
`` Regular Saver
Account features
•
•
•
2 months fixed-term savings account
1
Pay in between £25 and £250 a month
Interest rate fixed for 12 months – we’ll tell you what the interest rate is when you apply for
your Regular Saver, it is also on the Savings Interest Rates insert in your welcome pack. If
you close your Regular Saver within the 12-month term we’ll pay you interest at our Flexible
Saver rate – see the Savings Interest Rate insert for details
•
Interest paid in full at the end of the fixed term
Eligibility
You must also hold one of the following accounts (Qualifying Accounts):
• Bank Account
• Bank Account Pay Monthly
• HSBC Premier Bank Account
• HSBC Advance Bank Account
• Graduate Bank Account
• HSBC Passport Bank Account
If you ask us to close a Qualifying Account, and you don’t have another Qualifying Account, we’ll
close your Regular Saver and pay your savings into the Qualifying Account before we close it.
If you’re switching your Qualifying Account to another financial institution, we may use the
money in your Regular Saver to repay any overdraft you have on that Qualifying Account. We’ll
then send the balance in your Regular Saver to your new current account provider the Working
Day after the switch.
Regular Saver terms and conditions
1.You can only have one Regular Saver with us at any time either in your sole name or jointly
with someone else.
Opening and making payments to your Regular Saver
2.You must make a deposit of between £25 and £250 by internal transfer from a Qualifying
Account when you open your Regular Saver.
3.In each of the next 11 months you can transfer between £25 and the maximum monthly
balance by Standing Order from a Qualifying Account.
4.The maximum monthly balance means £250 in the first month after you open your Regular
Saver, increasing by £250 in each subsequent calendar month (eg, £500 in month two, £750
in month three and so on).
5.The first Standing Order payment must be at least one calendar month after the date you
opened your Regular Saver. You can only make one Standing Order payment into your Regular
Saver each month.
6.You must make a payment into your Regular Saver every month. You can change the amount
of the Standing Order from month to month.
7.You can’t make withdrawals from your Regular Saver during the 12-month fixed term unless
you close it.
8.After 365 days your savings and interest will be transferred to any Instant Access Savings
account, Flexible Saver or HSBC Premier Savings account you have with us in the same
name(s) as your Regular Saver. If you’ve more than one of the above accounts, we’ll
automatically transfer your money to the one with the best interest rate.
21
9.If you don’t have one of the above accounts, we’ll convert your Regular Saver to a new
Flexible Saver or, if you’re an HSBC Premier Bank Account customer, a new HSBC Premier
Savings account. The conversion can take up to five Working Days, during which time you’ll
earn interest at the rate applicable to your new account. Whilst your Regular Saver is being
converted, you can instantly access your money through your local branch or via telephone
banking.
Interest on your Regular Saver
10.We’ll pay interest at the fixed interest rate we gave you details of when you applied for your
Regular Saver. If you’ve saved more than the maximum monthly balance, we’ll pay interest on
the excess amount at the Flexible Saver interest rate that applies to that amount. Details of our
Flexible Saver interest rate are in the Savings Interest Rates Insert in your welcome pack. This
is a variable rate.
11.We calculate interest on the daily cleared balance on your Regular Saver and will pay it into
your Regular Saver on the first anniversary of the date you opened your Regular Saver.
12.If your Regular Saver is closed within the 12-month term we’ll pay you interest at the Flexible
Saver rate that applies to the amount of your savings. We’ll transfer the money in your Regular
Saver plus interest to your Qualifying Account unless you ask us to pay it into a different account.
`` Flexible Saver
Account features
•
•
Instant access – no restrictions on when you can deposit or withdraw money
however we’ll replace debit cards that expire or are lost or stolen.
•
ariable credit interest rate – you’ll be advised of the current interest rate when you apply for
V
your account and it is also in the Savings Interest Rates insert in your welcome pack. Please
also see page 42 for details on when we can change interest rates.
Flexible Saver terms and conditions
1.We calculate interest daily on the cleared balance and pay it monthly.
22
`` Fixed Rate Saver Bond (“Fixed Rate Saver”)
Product features
• Fixed term bond
• Interest rate fixed for the duration of the bond – term and rate confirmed at account
application (advertised rates can be withdrawn at any time)
• Only one deposit of at least £2,000 can be made into the Bond
• You can’t make partial withdrawals during the fixed term; however, you can withdraw any
deposit of less than £50,000 in full for a charge of 90 days’ gross interest
This is just a summary of the product features – for more details, please see the terms and
conditions below and your welcome pack.
Eligibility
You must hold an HSBC Bank current or savings account (excluding ISAs) in the same name as
your Fixed Rate Saver throughout the fixed term.
We need to pay the money in your Fixed Rate Saver and interest into one of the above accounts
at the end of the fixed term (this is known as “maturity”). If you don’t have one of these
accounts at that time you’ll need to open one.
Fixed Rate Saver Bond terms and conditions
1.You can only make one deposit of at least £2,000 into a Fixed Rate Saver when you open it.
The deposit must consist of cleared funds.
2.You can choose to receive interest monthly or annually. If your Fixed Rate Saver has a three
month fixed term we’ll only pay interest at maturity. Once you’ve chosen how you want us to
pay interest, this cannot be changed during the fixed term. Interest is calculated daily on the
cleared balance.
3.If you’ve chosen monthly interest, we’ll pay interest on the monthly anniversary of your
Fixed Rate Saver being opened. If you’ve chosen annual interest, we’ll pay interest on the
anniversary of your Fixed Rate Saver being opened.
4.We’ll pay interest into the account your deposit was paid from, unless you ask us to pay it
into another account in your name held with us. If you don’t have a current or savings account
with us we’ll hold the interest in one of our accounts on your behalf or send you a cheque on
request.
5.Your Fixed Rate Saver interest rate will be fixed when your application is completed. Any
interest rate advertised prior to this may be withdrawn at any time without notice.
6.You cannot make partial withdrawals during the fixed term; however, you can withdraw any
deposit of less than £50,000 in full for a charge of 90 days’ gross interest. Early withdrawal
of deposits of £50,000 or more is prohibited. We may change this fee in future in accordance
with section 12. This won’t affect any existing Fixed Rate Savers you hold.
7.We’ll write to you shortly before your Fixed Rate Saver matures to ask whether you’d like to
transfer your funds to a new Fixed Rate Saver and to confirm the interest rate available.
8.You can write to us or use Telephone Banking to request an internal transfer of:
• your deposit into your Fixed Rate Saver; and
• your money on the closure or maturity of your Fixed Rate Saver.
9.If your Fixed Rate Saver is due to mature on a non-Working Day, it will mature on the next
Working Day� Interest will continue to accrue until the date of maturity.
10.On maturity or closure we’ll pay your Fixed Rate Saver deposit into the account it was paid
from, unless you ask us to pay it into another account in your name held with us. If you don’t
have a current or savings account with us we’ll hold the deposit in one of our accounts on your
behalf until you open a current or savings account with us or send you a cheque on request.
11.If you’ve a joint Fixed Rate Saver and one of the holders dies during the term, we’ll convert the
Fixed Rate Saver into the name of the surviving party.
23
`` Future Saver for Children
Account features
•
•
•
•
•
ave money for the benefit of a child
S
Available to any parent, guardian, relative, godparent or friend
No restrictions on when you can deposit or withdraw money
App, in branch, by post and at the Post Office®
Variable credit interest – see the Savings Interest Rates insert provided when you applied for
your account for more details. Please also see section 12 for details on when we can change
interest rates.
Future Saver for Children terms and conditions
1.We calculate interest daily on the cleared balance and pay it monthly.
`` Instant Access Savings
(no longer on sale)
Account features
•
•
Instant access – no restrictions on when you can deposit or withdraw money
however we’ll replace debit cards that expire or are lost or stolen.
You can find details of the interest rate for this account in the Savings Interest Rates insert
provided when you opened your account. This is a variable interest rate (see page 42). We
calculate interest daily on the cleared balance and pay it monthly.
24
Important things in our Terms you should be
particularly aware of
Payments
In certain situations (set out on page
28) we won’t make payments from your
account. These include if you don’t have
enough money or an overdraft to cover
the payment, or if we reasonably consider
there’s a security or fraud risk on your
account or on the device you’ve used to
request a payment through Online Banking
or the HSBC Mobile Banking App.
If a payment doesn’t reach a recipient
because you gave us incorrect information
we are not responsible for this but we’ll try
and help you trace the payment. For full
Terms about this see page 40.
You should carefully check your
statements as soon as you get them for
payments you don’t recognise and tell us
about any errors within 13 months. For full
Terms about this see page 39.
In some situations you may be responsible
for unauthorised payments from your
account; for example, if you’ve acted
fraudulently or haven’t kept your card or
security details safe. Full Terms about who’s
responsible for any unauthorised payments
from your account are on page 40.
Full Terms about how cheques clear
are on page 38. You’ll usually be able to
withdraw the amount of a cheque you’ve
paid into your account three Working Days
later. However, a cheque can be returned
unpaid after this time, meaning the money
will be taken back out of your account.
Most cheques can’t be returned unpaid
more than six Working Days after you’ve
paid them in.
Set-off
If you owe us money on one account (for
example an overdraft, mortgage or credit
card) and you hold money in another
account (for example a savings account)
we can use that money in accordance
with the Terms to repay your debt. We’ll
provide you with information about set-off
before we do this. For the full Terms on
set-off see page 47.
Joint Accounts
We’ll accept instructions from any joint
account holder unless you’ve told us not to
or we’re aware of a dispute between you.
Each joint account holder is responsible for
all payments made and any overdraft on
the account. For the full Terms that apply
to joint accounts see page 41.
Changing the Terms
We can change any of our charges,
interest rates, account eligibility criteria
and other terms and conditions for certain
reasons. In most cases we’ll tell you about
changes in advance. For full Terms about
changes we may make and the reasons
we can make changes see pages 42-44.
Closing your account
In certain limited situations, we can close
your account(s) immediately; for example,
if you’ve seriously or persistently broken
these Terms, or if we reasonably consider
that if we continue to keep your account
open we’ll be breaking the law. In addition,
we can close all products by giving you at
least two months’ notice. For the Fixed
Rate Saver, we’ll only close your account
by giving you at least two months’ notice
in certain circumstances. See pages 45-46
for full Terms about closing your account.
Security
You must keep your card and security
details safe and secure at all times and let
us know as soon as possible if they’re lost
or stolen. If you don’t do this, you may be
responsible for unauthorised payments
made from your account. See pages 25,26
and 40 for full Terms.
25
General terms
No one else apart from you, us and, if
you’ve a joint account, any joint account
holder, will have any rights under these
Terms.
You must not use your account for
business purposes.
If you want to authorise another person
to operate your account you can apply
for a third party mandate to be added to
your account. If the third party mandate
application is approved, you’ll be
responsible for the actions of that person
when they operate your account as if they
were your own. We can remove a third
party mandate with immediate effect if the
person you have authorised has breached
these Terms or any law or regulation. If we
remove a third party mandate in any other
circumstances, we will give you 2 months’
notice in advance.
Important – the following sections
include specific information relating to
customers in the Channel Islands and
Isle of Man:
1, 10 (mental incapacity), 15 (tax on credit
interest) and 24 (the law that applies
to these Terms). Please note that for
cheques paid into branches in the Channel
Islands and Isle of Man the timescales
in section 8 will start to apply once we
receive the cheques in the UK.
You confirm that, at the time of
application, and anytime in the future you
will not do any of the following or take
any steps or make any informal or formal
arrangements with anyone with a view to
doing any of the following:
•
•
•
se or seek to use the account for
u
illegal purposes;
plan or intend to obtain or use the
account, service or any money in it
illegally;
a gree to someone using the account,
or enable it to be used by someone
else where that person is not a
party to the agreement with you or
managing the account in accordance
with a Power of Attorney, court order
or third party mandate;
•
a ct in a way or do anything that might
expose us (or another HSBC Group
company) to action or censure from
any government, regulator or law
enforcement agency; and
if you do not act in accordance with the
above so that the confirmation you have
provided above is untrue or becomes
untrue in the future, we can end this
agreement immediately.
You confirm that any information you have
provided to us or which you provide to us
in the future (during the application or at
other times), is or will be true to the best
of your knowledge and belief.
We can also end this agreement
immediately if we reasonably believe
that by you maintaining your account
with us this might mean we break a law,
regulation, code, court order or other duty
or policy.
1. Protecting your account
You must take all reasonable precautions
to keep your plastic card, Security Details
and security device safe and to prevent
fraudulent use of them. This includes
protecting the physical and digital HSBC
Secure Key, and any card details stored
in an e-wallet, on a retailer’s website or
on any device (such as a mobile phone,
tablet, PC or watch).
xamples of how to do this are in our
E
Banking made easy brochure. You must
read through these carefully and ensure
you follow them.
ou must take reasonable precautions to
Y
protect e-wallets and any devices:
1.upon which card details are stored;
2.which can be used to view sensitive
payment information; and/or
3.which can be used to make payments,
from being accessed by anyone else (for
example ensuring that you do not share
passwords, PINs or enable other people to
access your e-wallets or these devices by
registering their fingerprint).
26
To prevent fraudulent use of the HSBC
Mobile Banking App, or e-wallets and
devices used to access card details or
make payments, you must not choose
device security information that can be
easily guessed by anyone else, or tell
anyone else what your device security
information is.
If you have already set up your device
Security Details before registering to store
card details or downloading the HSBC
Mobile Banking App, you must review
this and ensure that you change any
device Security Details that can easily be
guessed or that you have already shared
with anyone else and you must delete any
fingerprint access that is not your own.
It is sometimes possible to activate certain
devices to make payments by linking them
to another device where card details are
already registered. We will treat any device
as your device if you have either:
1actively paired it with another device
or e-wallet which has been registered
to store card details or is enabled to
make payments; or
2linked it to the device to which the
HSBC Mobile Banking App has been
downloaded.
This means the consequences of failing to
keep linked devices safe will be the same
as for all other card details and Security
Details (for example, we may not be liable
to refund you for unauthorised payments
where you consent to them being used by
others).
You must also not activate a payment
session on any device if you are not in full
control of the device or it is not in your
possession at the time. If you consent
to another person using your device by
allowing them to register their fingerprint
in your device we will treat this as you
failing to keep your card and Security
Details safe.
Before you:
• Dispose of your device by, for
example, selling or giving it to
someone else, or
•
ass your device temporarily to
P
someone else, for example, for it to
be repaired,
you must delete your cards from the
device or from any e-wallets accessed
from that device.
If the account relating to a card stored on a
device or within an e-wallet is closed, you
must delete the card from your devices
and your e-wallets.
We’ll ask you to help us, and the police,
with any investigation into the suspected
misuse of your card, Security Details or
security device.
If your card, security device, Security
Details or a device used to access card
details or make payments have been
lost or stolen or you suspect someone
has used or tried to use them or accessed
or tried to access an e-wallet, you must
call us without undue delay on one of
the numbers below. All lines are open 24
hours a day, 7 days a week.
Cards and Card PINs
From the UK, Channel 03456 007 010
Islands and Isle of Man
From abroad
+44 1442 422 929
Telephone banking issues
From abroad
+44 1226 261 010
HSBC Premier customers
From the UK, Channel 03457 70 70 70
From abroad
+44 1226 260 260
Textphone for all issues
From abroad
+44 207 088 2077
To help us continually improve our services and
for security reasons we may monitor and record
your telephone calls with us.
27
2. Making payments
How you can ask us to make an electronic
payment from your account:
Online Banking and HSBC Mobile
Banking App – you need to log in, enter
the security information we ask for and
the payment details (see below). You then
need to confirm this information is correct
– this is your agreement for us to make
the payment. If you use Quick Transfer
in Online Banking once you have entered
the payment details and pressed the
“Transfer” button, this is your agreement
for us to make the payment.
Telephone Banking – you need to call
one of the telephone numbers on the
back page of these Terms and provide
the security information we ask for and
the payment details. We’ll repeat the
payment information to you and you’ll
need to confirm it’s correct – this is your
agreement for us to make the payment.
Branch – you need to provide the payment
details to us and we’ll need to verify your
identity. When you confirm the payment
details (see below) are correct, this is your
Self-service machines – you need to
type out the payment details (see below)
and confirm they are correct – this is your
Post –you can send a letter to any branch.
You must include all the payment details
(see below) and sign the letter – this
is your agreement for us to make the
payment.
Which of these methods you can use
varies by the type of payment – see
Banking made easy for details.
For the payment details that we require
please see Sections 3 and 5 below.
We may change the security information
we ask you to provide to help prevent
fraud.
When we’ll make payments
We’ll make a payment from your account
if you authorise it in accordance with these
Terms and:
•
•
•
here’s enough cleared money in your
T
account to cover it; or
There’s a formal overdraft facility on
your account which covers it; or
We agree to provide an informal
overdraft to cover it.
If you ask us to make a payment in the
future, one of the above conditions must
be met at the start of the day the payment
is due to be made (ie, 00.01am).
For future Bill Payments, Standing Orders
and sterling Direct Debits, we’ll still make
a payment due to be made on a Working
Day (and won’t recall a Direct Debit
payment we’ve already made that day) if,
before 3.30pm that day:
•
•
y ou pay in sufficient cleared money to
cover the payment; and
there’s still a sufficient available
balance in your account to make the
payment at 3.30pm.
If the payment is due to be made on a
non-Working Day, we’ll make the payment
if you meet the above requirements on the
next Working Day.
We’ll take into consideration all payments
due to be made, or that we’ve agreed to
make, that day when we decide whether
there’s a sufficient available balance to
make a particular payment.
We’ll decide which payments to make if
it isn’t possible to make them all. We’ll
usually pay Direct Debits first, starting
with the lowest value payments and then
Standing Orders, again making the lowest
value payments first.
Payments you make by cheque
You must ensure you have sufficient
funds in your account before making a
payment by cheque. If, at the start of the
day on which the cheque is presented for
payment, there are insufficient cleared
funds in your account, we’ll still make the
payment as long as you pay sufficient
cleared funds into your account before
3.30pm. You need to tell us you’ve done
this. If you don’t tell us, the cheque may
be returned unpaid. You’ll need to contact
us to check whether the person you made
the cheque payable to may re-present it to
try to obtain payment. There is no fee for
cheques being returned unpaid.
28
When we won’t make payments
We won’t make a payment (and won’t be
responsible for any loss to you) if:
•
a ny of the conditions for making
a payment set out in these Terms
haven’t been met; or
•
the payment would exceed any limits
we may set; or
we’re not reasonably satisfied the
payment or the payment instruction is
lawful; or
•
•
e reasonably consider that your
w
account has been or is likely to be
misused; or
•
e reasonably consider there is a
w
security or fraud risk on the device
you’ve used to request the payment
through Online Banking or the HSBC
Mobile Banking App; or
•
•
•
there’s a risk of fraud; or
we’re ordered to do so by a Court; or
we’re not able to send the payment
by one of the payment methods we
use (eg, if a recipient’s bank doesn’t
accept the types of payment we can
make).
Occasionally, for fraud prevention
purposes, we may have to contact
you to re-confirm some payments (for
example high value payments) or ask for
additional security information. If we leave
a message asking you to contact us, you
must do so as soon as possible. We may
decline payment requests made through
telephone banking or Online Banking if
you don’t call us back. We’ll usually make
card payments provided there’s no reason
for us to think other transactions on your
account are suspicious.
If we don’t make one of your payments
For Standing Orders, Direct Debits and
cheques – we’ll let you know in writing
the first time we don’t make a payment.
For other payments – we’ll either tell you
when you ask us to make the payment or
make details available to you immediately
after we’ve made the decision not to make
the payment.
In all instances, you can call us for details
of the reason(s) why we haven’t made a
payment and the procedure for correcting
any factual errors leading to it not being
made. This information will be available
immediately.
We may be unable to let you know that
we haven’t made a payment and why for
fraud prevention or security reasons.
General payments conditions
All payment types can be made from any
of our current accounts.
We don’t offer some payment types from
certain savings accounts:
•
SBC Premier Savings, Flexible
H
Saver, Regular Saver and Instant
Access Savings – you can’t make
Direct Debits or Standing Orders from
these accounts.
•
uture Saver for Children – you can’t
F
make Direct Debits, Standing Orders,
Worldpay payments or Priority
Payments from these accounts.
The payment systems we use to send
domestic electronic payments use the
recipient’s sort code and account number.
The recipient’s bank may only use these
details when applying the payment to the
recipient’s account. You must make sure
you give us the correct sort code and
account number; if you don’t, it’s unlikely
your payment will reach the intended
recipient even if you have the recipient’s
name correct.
We’ll only process payments into your
account using the sort code and account
number or SWIFT Business Identifier
Code and International Bank Account
Number.
We may set limits on payment amounts
which we’ll make available to you when
you ask us to make a payment. We
may also set internal limits for security
purposes, but won’t make these available
to you.
If a payment has been made into your
account by mistake:
We may be asked by another bank to
return a payment that has been paid into
your account by mistake. Provided we
reasonably believe this to be the case,
we may:
1.deduct an amount up to the value
of the mistaken payment from your
29
account and return it after we have
given you written notice of our
intention to do this. If you do not agree
that the payment has been made into
your account by mistake you must
contact us within the time period set
out in the letter, otherwise we will
return the payment; and
2.prevent you from using the amount of
the disputed payment whilst we carry
out the actions in paragraph 1 above.
If the payment was received into your
account more than two months ago we
will always seek your specific agreement
before we return it.
If a payment is made into your account
as a result of fraud we can deduct it from
your account at any time.
If we deduct a payment from your account
and this leads to your account either:
•
oing overdrawn and you don’t have
g
a covering formal overdraft facility on
your account; or
•
oing over an existing formal overdraft
g
limit
we’ll treat this as an informal overdraft
request from you.
Suspension of payment facilities
We can ask you to return your card to
us or suspend your use of your card
(including card details in e wallets, on
merchant devices or on devices such
a mobile telephones), telephone or
Online Banking if we think it’s reasonably
necessary because:
• we’ve concerns about their security;
or
• we suspect they’ve been used
fraudulently or in an unauthorised
way; or
•
•
•
there’s a significantly increased risk
that you’ll be unable to repay any
overdraft on your account; or
there are UK or European legal
obligations we have to meet; or
you haven’t provided us with
identification or other documents that
we’ve asked you for in a reasonable
period of time
In addition, we also have the right to
restrict or suspend the use of a card
registered on a device or within an
e-wallet if:
• the service is no longer available to
our customers; or
• you have notified the e-wallet
provider, the device manufacturer or
a mobile network provider to whom
you have been advised to report your
device as lost or stolen and they take
steps to suspend the cards registered
in an e-wallet or on a device.
We’ll usually give you advance notice
of any suspension and tell you why.
However, we won’t do so if this would
compromise our reasonable security
measures or it’s unlawful to do this.
Occasionally we may not be able to
contact you to give you advance notice.
We’ll lift any suspension once the reason
for it has ended.
3. M
aking payments to other
UK accounts
You can make Internal Transfers, Bill
Payments, Standing Orders, Direct Debits,
Electronic Funds Transfers and Currency
Account Transfers from your account to
other accounts in the UK. In order for
payments to be made, you must have
sufficient funds in your account at the time
the items are presented for payment. The
presence of an automatic internal transfer
(Automatic Transfer) does not guarantee
the payment of items. You can also use
Priority Payments to make payments to
UK accounts in non-UK currencies. We will
automatically choose the most appropriate
payment type for you depending on your
specific instructions and the amount and
destination of the payment (taking account
of both charges and the time that it will
take for the recipient’s bank to receive the
payment).
If you have set up Automatic Transfers
between your UK HSBC accounts, we
will make these at the close of business
each day (usually after 11pm). We no
longer accept instructions to set up new
Automatic Transfers.
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Payment information required from you
1.The sort code and account number of
the account you’re making a payment
to. These are the details we require to
identify the recipient’s account.
2.The date you want us to make the
payment.
3.The name of the person/organisation
you’re paying (and their address if
you are making an Electronic funds
transfer).
4.The amount of the payment�
5.Any reference.
6.The reason for the payment if we ask
for it.
In addition, for Standing Orders, you
need to tell us how often you want the
payment to be made and for how long.
The above doesn’t apply to Direct Debits,
which you set up directly with the person/
organisation you’re paying.
If you are making a payment to a company
through Online Banking you should
check if the company is on our standard
beneficiary list and, if it is, choose the
payment details from that list.
Payment timescales
Payment type
Cut-off time (London, UK) for
us to receive your payment
instructions that day (see
below)
How long it takes the payment
to reach the recipient’s bank
after we receive your payment
instructions
Internal transfers
11.45pm
(11pm for Automatic Transfers)
Immediate
Bill Payments
11.45pm for Bill Payments
made through the Faster
Payments service.
3.30pm for other Bill Payments.
Immediate for Bill Payments to
other HSBC accounts.
Three Working Days for Bill
Payments to HSBC Bank
International branch accounts.
Same day for all other Bill
Payment.
Electronic funds transfer
4.45pm for payments to nonHSBC accounts; or
5pm for payments to other
HSBC Accounts.
Same day
Standing Orders
The end of the Working Day
before the first payment in
branches or by post.
Two days before the first
payment if you use telephone
banking or Online Banking.
Immediate to other HSBC Bank
accounts; two hours to HSBC
Bank credit card accounts.
Three Working Days to HSBC
Bank International branch
accounts.
Same day for any other
Standing Orders.
Direct Debits
We must receive the payment
request from the person
you’re paying by 10.30pm two
Working Days before the Direct
Debit payment date.]
On the Direct Debit payment
date.
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Cut-off times
The table above shows how long it will
take a payment to reach the recipient’s
bank. The timescales run from when we
receive your payment instructions.
We’ll generally receive your payment
instructions on the day that you give them
to us, but there are some exceptions to
this.
If you ask us to make a Bill Payment which
is made through the Faster Payments
service or you ask us to make an Internal
Transfer after the cut-off time, we won’t
receive your instructions until the next day.
If you ask us to make any other type of
payment on a non-Working Day, or after
the cut-off time, we won’t receive your
instructions until the next Working Day.
If you ask us to make a payment on a
future date or a series of payments on
future dates (e.g. a Direct Debit), we’ll only
receive your instructions on the day you’ve
asked for the payment to be made (or the
next Working Day if you’ve asked for the
payment to be made on a non-Working
Day).
Fraud checks
Payments may be delayed if we carry out
fraud checks.
Please see Banking made easy for details
of how to cancel.
If the recipient has switched their account
If the Current Account Switch Service
advises us that the person you’re making
a payment to has switched their account
to another provider, we’ll update your
instruction with the new sort code and
account number.
4. Your debit card
How you can use your card
You can use your plastic card at our selfservice machines, LINK cash machines in
the UK and cash machines displaying the
“Visa” sign abroad. You may need to enter
your card PIN. Other providers may charge
you to use their cash machines. You’re
responsible for paying these charges.
We’re not responsible if you can’t use your
card in another provider’s machine.
You can use our UK self-service machines
to pay money to charity. We take the
money from your account straightaway
and transfer it to an account with us in that
charity’s name.
You can buy pay-as-you-go mobile phone
top-ups at our self-service machines.
If you’ve asked us to make a payment in
the future you can cancel as follows:
This service isn’t available in the Channel
Islands and Isle of Man. You must
make sure you enter the correct mobile
telephone number, as we won’t be
responsible, or provide a refund, if you
enter the wrong number.
Internal transfers and Bill Payments
– up to 11.45pm the day before we send
the payment.
Charity donations and mobile telephone
top-ups count towards your daily cash
withdrawal limit.
Automatic Transfers – up to 11pm the
day we send the payment.
If we’ve advised you one of our selfservice machines is out of order, you must
not use your card in it.
Cancelling a payment
If you’ve asked us to make a payment
immediately you cannot cancel it.
Electronic Funds Transfer – up to 3.30pm
the Working Day before we send the
payment.
Standing Orders – up to 11pm the day
before we send the payment.
Direct Debit – up to the end of the
Working Day before we send the payment
by using telephone banking or in a branch.
Where you can use your debit card
Post Office® branches
You can use your plastic card and its PIN at
Post Office® branches in the UK (but not
in the Channel Islands or Isle of Man) to:
•
c heck the balance on the account
your card is linked to; and
32
•
ay in and withdraw cash from that
p
account.
•
You can also pay cheques into the account
using a pre-printed paying-in slip. You
must hand this and the cheque to a Post
Office® cashier in a paying-in envelope.
Post Office Limited is our agent in
providing these services to you. The
Post Office® is a registered trademark of
Post Office Limited in the UK and other
countries.
We reserve the right to withdraw or
change any services provided by Post
Office Limited. Post Office Limited won’t
be able to give financial or banking advice
to our customers about their account or
about our business, products or services.
They won’t be responsible for our dealings
with you and your account.
Purchases
You can use your plastic card to make
payments to retailers that display the
“Visa” sign, both in the UK and abroad
If your plastic card displays the
symbol, you can use it to make
contactless payments up to the limit we
set. We’ll advise you of this limit when we
send you your card. Contactless payments
can be made at retailers who accept
these types of payments – you’ll normally
see the above symbol on their payment
terminal.
If you have registered for an e-wallet,
you can use a card stored in it or a card
stored on your device to make payments
to retailers who display the “Visa”
sign and accept contactless payments.
Contactless payment limits may apply to
transactions authorised using a card stored
in an e-wallet or on your device. This can
vary between retailers and payment card
terminals that are used. We may therefore
refuse a payment transaction if it exceeds
the current contactless limit applicable to a
specific retailer.
You can authorise a plastic card payment
in the following ways:
•
a t a retailer’s premises, by entering
your card PIN into the card keypad
or providing a signature. You must
also produce evidence of your
identity if asked. If you want to make
a contactless payment you must
remove your card from your purse or
wallet to make sure the right card is
used and then tap it on the retailer’s
card terminal. In some cases you’ll
also be asked to enter your PIN or
provide a signature for a contactless
payment;
if you’re shopping online or by
telephone, you can make a card
payment by providing some of your
personal and card details and the
3-digit security number on the back of
the card.
If you’re making a payment over the
internet you may have to register for
Verified by Visa. If you don’t we may not
authorise your payment. Once registered,
you may be required to enter certain
characters from your Verified by Visa
password each time you make a card
payment online.
You can authorise a card payment using a
card stored on a device or in an e-wallet
by following the procedures notified to you
by the device manufacturer or e-wallet
provider. For example, this will include:
• at a retailer’s premises by holding
your device (eg, your compatible
smartphone or associated watch)
within a few centimeters of a card
reader and entering the Security
Details requested (this includes any
device security information and any
fingerprints stored in your device). You
may also be required to activate your
phone or device first or enter Security
Details before presenting the device
to a card reader;
•
to make an “in App” purchase on your
compatible device with a participating
retailer by selecting to pay by that
method and entering the Security
Details requested for that type of
payment (which may include your
device Security Details).
33
If you have stored more than one card
on a device or in an e-wallet, you may be
required to select a default card. When
you authorise a payment, it will relate to
your default card unless you actively select
a different card.
We won’t be responsible if a retailer
refuses to accept your card.
Foreign currency debit card payments
You can use your card to make payments
or cash withdrawals in a foreign currency.
If you want us to convert the payment/
cash withdrawal to sterling you must
select to pay in the foreign currency. Visa
will carry out the conversion and we’ll
deduct the sterling amount from your
account. If you select to pay in sterling, the
conversion will be done by the retailer or
self-service machine owner.
For more details about the exchange rate
that will apply and our fees see the nonsterling debit card payments section at the
start of these Terms.
Cancelling a debit card payment or
withdrawal
You can’t cancel a cash withdrawal after
you’ve pressed the button on the keypad
agreeing to it, or a card payment once
you’ve authorised it.
You can tell us you want to cancel a
recurring debit card payment (also known
as a “continuous payment authority”) up
to the end of the Working Day before the
next payment date. Alternatively, you can
cancel the recurring payment directly with
the retailer who asks us for the payment.
When we deduct card payments and cash withdrawals from your account
Type
When we carry out the deduction
Card payment in the UK, Channel Islands or Isle
of Man
Normally the first Working Day after the retailer’s
bank asks for the payment to be made. We’ll
make the payment to the retailer’s bank that
same day.
Card payment outside the UK, Channel Islands or When we receive details of the payment from
Isle of Man
Visa, at the latest the next Working Day.
Sterling cash withdrawals from self-service
Same day
machines in the UK, Channel Islands and the Isle
of Man
Sterling cash withdrawals from the Post Office®
Same day
Non-sterling cash withdrawals at non-HSBC
Bank self-service machines worldwide
When we receive details of the withdrawal from
Visa, at the latest by the next Working Day.
If you instructed the self-service machine owner
to convert your cash withdrawal into sterling,
we’ll deduct the cash when we receive details
of the withdrawal from the self- service machine
operator.
Cash withdrawals made over the counter in an
HSBC branch
Same day
34
5. International payments
You can use Currency Account Transfers,
Worldpay payments, Priority Payments
and Global Transfers to make payments in
a foreign currency or to make payments
abroad. We will automatically choose the
most appropriate payment type for you
depending on your specific instructions
and the amount and destination of the
payment (taking account of both charges
and the time that it will take for the
recipient’s bank to receive the payment).
Payment details
You must provide us with:
• details of the recipient’s bank,
including their SWIFT Business
Identifier Code (BIC) address,
sort code or national bank code
(depending on the destination
country);
•
the recipient’s bank account number
or International Bank Account Number
(IBAN) (depending on the destination
country);
•
the name and address of the person
you’re paying;
your own account number (or IBAN),
name and address;
the amount of the payment;
any reference;
a reason why you’re making the
payment if we ask for one.
•
•
•
•
You must make sure you give us the
correct details; if you don’t, it’s unlikely
your payment will reach the intended
recipient even if you have the recipient’s
name correct.
Payment timescales
Payment
type
Cut-off time (London,
UK) for us to receive your
payment instructions that
day (see below)
Global
Transfer
Currency
Account
Transfer
Worldpay
payment
Priority
Payment
How long it takes the payment to reach the
recipient’s bank after we receive your payment
instructions
Immediate, unless we’re unable to convert your
transfer into the currency of the receiving account
before we send it. In that case the transfer will take
up to five days. Occasionally a transfer may take
slightly longer than five days due to local regulatory
requirements in certain non-EEA countries, eg, China.
The cut-off time will
depend on the currency
of your payment.
Our cut-off times are:
• Euro and sterling – 15.30
• US Dollars – 18.00
• All other currencies
– Please ask us for details
Next Working Day except for payments to Moroccan
Dirham accounts (up to two Working Days).
• Next Working Day if the payment is to an account
within the EEA
• All other Worldpay payments usually take up to six
Working Days, but may take longer depending on the
country the money is being sent to.
• Next Working Day if the payment is to an account
within the EEA.
• All other Priority Payments – up to four Working
Days, but may take longer depending on the country
the money is being sent to.
35
When we receive your payment
instructions
an indicative exchange rate when
you ask us to make the transfer. The
HSBC Group company that provides
you with the receiving account will
carry out the conversion when they
receive the transfer, using their
exchange rate at that time. For details
of currencies we’re unable to convert,
you can contact us by telephone. You
can find our contact details in the
“Contact Information” section on the
back page.
The table above shows how long it will
take a payment to reach the recipient’s
bank. The timescales run from when we
receive your payment instructions.
We will generally receive your payment
instructions on the day that you give them
to us, but there are some exceptions to
this.
If you ask us to make a payment on a nonWorking Day, or after the cut-off time, we
won’t receive your instructions until the
next Working Day.
If you ask us to make a payment on a
future date or a series of payments on
future dates (e.g. a Direct Debit), we’ll
only receive your instructions on the day
you’ve asked for the payment to be made
(or the next Working Day if you’ve asked
for the payment to be made on a nonWorking Day).
Exchange rates for international payments
You can ask us to convert a payment
into a different currency before we send
it. The HSBC Exchange Rate applies
to all conversions apart from Global
Transfers when the HSBC Global Transfers
Exchange Rate will apply. These are
variable rates that change frequently.
If you ask us to make a payment
immediately, we’ll provide details of
the exchange rate and you’ll have the
opportunity to accept or reject it before
confirming you want us to send your
payment.
If you ask us to make a payment in the
future, we’ll apply the HSBC Exchange
Rate/Global Transfers Exchange Rate at
the time we make the payment.
For Global Transfers between accounts in
different currencies:
•
•
If the receiving account is in a
currency we can convert your Global
Transfer into, we’ll convert it before
sending it. We can convert into
most currencies, including all EEA
currencies and US dollars.
If the receiving account is in a
currency we can’t convert your
transfer into, we’ll provide you with
If:
•
•
a payment we converted into a foreign
currency is returned to us; or
we’re unable to make the payment
after we’ve converted it for any of
the reasons set out in the “When
we won’t make payments” section
above;
we’ll convert that payment back into
sterling using the HSBC Exchange Rate/
HSBC Global Transfers Exchange Rate
(as applicable) that applies at that time.
This means the amount added back
to your account could be less than the
original amount of the payment. We’re not
responsible for this.
You can get details of the HSBC Exchange
Rate/Global Transfers Exchange Rate by
calling us, in any branch or through Online
Banking. If you’ve asked us to make a
payment on a date in the future, you can
check the HSBC Exchange Rate by:
•
•
c alling us before midnight the day
before we make your payment; and
for online payments, using the
currency calculator in the Send Money
Overseas section of Online Banking.
Cancelling a payment
If you’ve asked us to make a payment
immediately you cannot cancel it.
If you’ve asked us to make a payment in
the future, you can cancel:
Global Transfers – through Telephone
Banking before 6pm (5pm at weekends)
the day before we send the payment, or
through Online Banking before 11.59pm
the day before we are due to send the
payment;
36
Worldpay payment or Priority Payment
– through Online Banking before 11.59pm
the Working Day before we’re due to send
the payment.
Text messages for future dated and
recurring payments
We may send you text messages to:
• Remind you to keep a sufficient
available balance on your account
before a payment is made and how to
check current exchange rates
•
lert you when a payment cannot be
A
made because there is an insufficient
available balance in your account
•
otify you when a payment has been
N
made.
It may not be possible to send you text
messages on every occasion set out
above (for example, if there are problems
with our systems) and you must continue
to monitor your accounts carefully yourself.
6. Cheques you write
How long it takes for a cheque to be
deducted from your account
How the cheque
is paid in
When the cheque
is deducted from
your account
At your branch
Same day
Into another
HSBC Bank account
Same day
Cashed by you
at an HSBC branch
Same day
Cashed by you at a
Post Office® branch
(you must agree this
with us in advance)
Usually three Working
Days after you pay it
in, provided you pay it
in before the relevant
cut-off time
Specially Presented
On the day we receive
your cheque
All other cheques
Usually two Working
Days after the recipient
of the cheque pays it
into their account
General conditions about cheques
You mustn’t write a future date on a
cheque as the person you’re giving it to
may pay it into their account before that
date. We won’t be responsible if we pay
one of your cheques before the date
you’ve written on it. If you want to make a
future dated payment you should call us or
use Online Banking.
You must take reasonable precautions
to stop anyone altering or forging your
cheques.
You must only write cheques in the
currency of your account.
You must tell us as soon as possible if you
want to stop a cheque. We won’t be able
to stop a cheque after 1.30pm on the day
we receive it for payment.
If one of your cheques is lost or stolen you
must call us immediately.
We can refuse to pay a cheque you’ve
written if the date on it is more than six
months old; however, we can still make
the payment. If you’re asked to write
a replacement for a lost cheque, it’s
your responsibility to cancel the original
cheque first.
Banking of cheques for payment will be
subject to the rules and clearing processes
of any cheque clearing system(s) used.
37
7. Payments into your account
Cash
Method of
payment in
When the cash will show in your
account and be available for you
to withdraw
Procedure
Over the counter at
our branches
Immediately
Complete a paying-in slip
At our self-service
machines that accept
payments in and
which automatically
count your cash
Immediately
At our self-service
machines that accept
payments in
The same Working Day, provided
you pay in before the cut-off time
displayed on the machine. If you
pay in after the cut-off time the cash
will show in your account the next
Working Day.
Using your card at any Immediately
Swipe your card through the card
reader and hand your cash to the
cashier.
A maximum limit of £1,000 applies to cash payments in at Post Office® local branches.
At other banks if they
allow you to do so –
they may charge you
Immediately after we receive your
cash from the other bank.
Depends on the other bank’s
procedures
Electronic payments
If we receive a non-sterling payment for your account, we’ll convert it into sterling using the
HSBC Exchange Rate at the time we receive the payment.
38
8. Cheques you receive
How long it takes for a cheque to show in your account
For sterling or euro cheques issued in the UK and paid into branches of UK banks in the UK,
Channel Islands and Isle of Man:
The day the amount
of the cheque shows
in your account
balance
The day we take the
The day the amount
amount of the cheque of the cheque is
into account when we available to withdraw
calculate any interest
The last day a cheque
can be returned
unpaid
Day 0
Two Working Days later Three Working Days
(Day 2)
later (Day 3)
For sterling cheques
drawn on and paid in at
a UK bank, usually six
Working Days after we
receive the cheque*
Other cheques
– no time limit
For example, if a UK sterling cheque is paid into a UK bank on a Monday:
Monday
Wednesday
Thursday
Tuesday the following
week.
If the cheque is
returned unpaid, the
cheque amount will
be deducted from
your account by 9am
Wednesday.
Day 0 means the day we receive the cheque. If you pay in a cheque after a cut-off time this means
we’ll receive the cheque the next Working Day. Details of our cheque cut-off times are in our
Banking made easy brochure.
Because we process overnight, the deduction of an unpaid cheque from your account can happen
up to 9am seven Working Days after the cheque has been received by us.
* A cheque may be returned unpaid more than six Working Days after we received it if:
• you are, or we reasonably suspect you are, knowingly involved in a fraud concerning the cheque;
or
• you’ve given your express consent.
If you pay a cheque in at the HSBC branch detailed on the cheque and your account is also held
at that branch, we’ll take the amount of the cheque into account when we calculate any Overdraft
Interest on that day.
If you pay in a cheque at a Post Office® branch before the branch cut-off time, we’ll receive your
cheque on the next Working Day when the timescales in the above table will start.
If you pay a cheque into your account and are more than three Working Days into the process of
switching your account to another provider, we’ll send your new provider the amount of the cheque
four Working Days after the day you paid it in.
Unpaid cheques
If a cheque is returned unpaid (“bounces”), we’ll deduct the amount of the cheque from your
account.
If this leads to your account either:
• going overdrawn, and you don’t have a covering formal overdraft facility on your account; or
• going over an existing formal overdraft limit
we’ll treat this as an informal overdraft request from you.
39
Cheques made payable to someone else
You can pay a cheque made payable to
someone else into your account if the
person it’s payable to has signed the back.
We can also ask for other details before
we accept it.
However, this doesn’t apply to a cheque
marked “account payee only” or “not
transferrable”, which can only be paid
into the account of the person it’s made
payable to.
Foreign cheques
You can pay both cheques drawn in a
foreign currency and cheques drawn on
foreign banks into your account. We’ll
agree to either “negotiate” the cheque
or send it for collection. We charge in
both instances, and you may also have to
pay foreign agents charges and charges
imposed by the bank on which the cheque
is drawn.
Negotiation of a cheque
We’ll immediately add the cheque amount
(less our charges) to your account. If we
need to convert the cheque amount into
sterling we’ll apply the HSBC Exchange
Rate.
If the cheque is returned unpaid we’ll
deduct the amount of the cheque from
your account. If the cheque was converted
into sterling then we’ll reconvert it back
to the currency of the cheque using the
HSBC Exchange Rate before we make the
deduction. There’s a charge if a foreign
cheque is returned unpaid.
Collection of a cheque
We’re not responsible for any losses
that result from changes to the HSBC
Exchange Rate.
You must sign on the back of a foreign
cheque you want to pay into your account
using the exact same name given on the
front of the cheque.
9. W
hat happens if things
go wrong?
If you don’t recognise a payment from your
account
You must check your statements regularly
and carefully and call us immediately if
you don’t recognise a transaction or think
we’ve made a payment incorrectly.
If you tell us that you didn’t authorise a
payment, we’ll immediately refund your
account with the payment amount and any
interest or charges you’ve paid as a result
of that payment. We’ll have no further
responsibility to you.
If we later become aware that we’re
not responsible for the unauthorised
transaction, we’ll deduct the amount of
the refund from your account.
We won’t make an immediate refund if
we suspect fraud or that you intentionally
or with gross negligence failed to keep
your card, security device or your Security
Details (including PINs and passwords)
safe. However, we’ll investigate the
transaction as quickly as possible.
You must tell us about any unauthorised
payments within 13 months of the date of
the payment; otherwise you may not be
entitled to have any errors corrected.
We’ll collect the amount of the cheque
first and then pay that money into your
account.
If you authorised a payment, but not the
amount, in advance (for example a hotel
room service bill)
We may wait for a short time before
paying the money into your account to
make sure that the cheque isn’t going to
be returned unpaid.
If you authorise a payment and:
• the authorisation didn’t set out the
exact amount of the payment; and
• the amount of the payment exceeds
the amount you could reasonably be
expected to pay, taking into account
your previous spending pattern, the
Terms and all other circumstances;
We’ll convert the amount we receive into
sterling using the HSBC Exchange Rate
before we pay it into your account.
40
you can ask us for a refund within eight
weeks of the payment being deducted
from your account (subject to your
additional rights under the Direct Debit
Guarantee Scheme). We won’t make
a refund if you’ve agreed with us for
the payment to be made and, where
appropriate, details of the payment are
provided or made available to you at
least four weeks before the payment is
deducted from your account.
You must provide us with any further
appropriate information we ask for so we
can decide whether we should make a
refund. We’ll make any refund or provide
you with our reasons for refusing your
request within 10 Working Days of
receiving all the information we require.
Tracing payments
If you ask us to, we’ll make reasonable
efforts to trace and recover an incorrect
payment within two Working Days, and
will tell you the outcome. This may take
longer for international payments.
Responsibility for unauthorised payments or fraud on your account
You act fraudulently
You’re responsible
You let another person use your card or your Security
Details or your account
You intentionally or with gross negligence don’t use your
card, telephone banking or Online Banking in accordance
with these Terms or Banking made easy
You don’t keep your card, security device or your Security You’re responsible
Details safe
You intentionally or with gross negligence don’t notify
us as soon as possible of the loss or theft of your card,
Security Details or security device, or if you suspect
someone has tried to use any of them
If someone else uses your card before you receive it
We’re responsible, unless you’ve acted
fraudulently
If your card has been used to purchase goods via the
telephone, internet or mail order or you’ve purchased
goods or services via Online Banking or telephone
banking
fraudulently
After you’ve told us that your card or Security Details
have been lost or stolen
fraudulently
If we haven’t provided the facilities for you to tell us that
your card or any Security Details have been lost or stolen
fraudulently
If you’ve asked us to make a payment and provided the
correct payment details
We’re responsible, unless we can prove
the recipient’s bank has received the
payment within the usual timescales for
making the payment
You’ve provided us with incorrect payment details (see
pages 30 and 40)
41
Responsibilities
We’re not responsible if we don’t comply
with any of the Terms:
•
ue to abnormal or unforeseen
d
circumstances beyond our control, the
consequences of which would have
been unavoidable despite all efforts to
the contrary; or
•
here our failure to comply is due
w
to our obligations under European or
national law.
This clause will also apply if you are unable
to use a device, an e-wallet or any of
your cards stored on a device or within
an e-wallet unless this is as a result of
something we have done. This is because
these services are not provided by HSBC
and we do not control the platform,
e-wallet or device.
10.Joint accounts
Unless you tell us otherwise in writing, any
joint account holder can:
•
•
•
•
instruct us to make or stop payments;
apply for an overdraft;
request any information about the
account;
close the account.
If we convert a sole account to a joint
account, any joint account holder(s) will be
able to access information from any point
in the account history, including when it
was a sole account.
We won’t convert joint accounts into
sole accounts unless one of the account
holders dies (see below).
Disputes between joint account holders
If we become aware of a dispute, we’ll
require all instructions on the joint
account to come from both/all of you
going forward. This includes payment
instructions, withdrawals and account
closure instructions.
We may also suspend your use of Online
Banking and ask you to return your card
and cheque book to us.
You can also tell us at any time that we
must only accept instructions from both
you and your joint account holder going
forward.
Death of a joint account holder
Once we receive evidence of the death
of one of the joint account holders, we’ll
transfer the account into the name of the
remaining holder(s). This is subject to
any rights that we, or another person (for
example, a beneficiary under the will of
the person who has died), may have in
respect of the account.
Mental incapacity
If we receive notice that one joint account
holder has become mentally incapable
we won’t allow withdrawals, accept new
payment instructions or an instruction to
close the account from the remaining joint
account holder(s) from that time. We’ll
only be able to make payments that were
authorised before we received notice of
mental incapacity until either an Attorney
or Receiver (or a Curator in Jersey) is
appointed to act for the person who is
mentally incapable.
11.Balance information
and statements
We’ll either post you a paper statement
regularly (at least every 12 months), or
your statement will be available to view
within Online Banking.
You can ask us to post you a paper
statement free of charge if you:
•
•
ave made a payment from your
h
account; and
wouldn’t normally receive a paper
statement covering the month you
made the payment.
It’s important to view your transactions
regularly and keep track of your balance,
review any overdraft usage and identify
unusual or irregular transactions on your
accounts. If you’ve opted to receive online
statements via Online Banking, we’ll
email you directly when your statement
is ready to view. You need to log on to
Online Banking regularly to keep track of
your statements, otherwise we may need
to start sending you paper statements
again. We won’t change your delivery
preference, but we’ll continue to send
paper statements until all parties on the
account are logging on to Online Banking
regularly to view their accounts.
42
Account balance and available balance
The balance on your account can include
payments still being processed (for
example card payments) and doesn’t
include the amount of any formal overdraft
facility.
The available balance includes cleared
funds in your account and any formal
overdraft facility.
In Online Banking and on Express Banking
machines (where available in branches),
you can see payments due to be credited
to your account one Working Day before
they show on your statement. However,
these payments may be returned or
recalled by the person making the
payment, and therefore may never added
to your statement.
Court Orders
We may have to comply with a legislative
or court order (for example, a child
maintenance order) that we receive. This
may mean we’ve to make deductions from
your account and payments may not be
processed or may be reversed.
If a bankruptcy petition or sequestration
order is presented against you in the UK
then we’ll:
• suspend your ability to make
payments through telephone banking
and Online Banking;
•
•
•
a sk you return your card and cheque
book;
not be able to make payments from
your account without a Court Order;
and
s et up a separate account in your
name in which any future payments to
you will be held.
12.Changes and how we’ll
tell you about them
Changes to interest rates, charges,
eligibility requirements and benefits
and these Terms
We can make changes to interest rates,
our charges (including applying new
charges), eligibility requirements and
benefits and these Terms at any time if
we reasonably believe the change is to
your advantage, or is needed for any one
or more of the following reasons. These
reasons may relate to circumstances
existing at the time or those that are
expected to apply in the near future:
•
to respond proportionately to changes
in general law or decisions of the
Financial Ombudsman Service;
•
•
to meet our regulatory requirements;
to reflect new industry guidance and
codes of practice;
to respond to the making of a relevant
recommendation, requirement or
decision of any court, ombudsman,
regulator or similar organisation;
•
•
to allow us to make reasonable
changes to the way in which we
manage the account as a result
of changes to technology or
the systems we use, including
introducing new services or facilities
or replacing an existing service or
facility with a new one.
Other reasons when we can change
interest rates
We can also change the interest rate (both
credit interest and Overdraft Interest) at
any time:
• to respond proportionately to changes
in the Bank of England base rate,
other specified market rates or indices
or tax rates;
•
to proportionately reflect other
legitimate costs in providing the
account (including our funding costs).
We can also change interest rates for any
other valid reason.
We won’t change the interest rate that
we’ve agreed will apply during the term of
a Fixed Rate Saver.
43
Other reasons when we can change
charges
We can also change charges at any
time to proportionately reflect legitimate
increases or reductions in the costs of
providing the account, services or facilities
(including our funding costs).
We can also change charges for any other
valid reason.
Changes to our exchange rates
We can change the HSBC Exchange
Rate and the HSBC Global Transfers
Exchange Rate, which are reference rates,
immediately and without giving you prior
notice.
We can also change the amount by which
the Student Bank Account credit interest
rate is set above or below the Bank
of England base rate� or we can make
changes so that the Student Bank Account
credit interest rate is not linked to the
Bank of England base rate at all. In each of
these situations, we’ll tell you personally
before the change happens and, if the
change is unfavourable to you, we’ll tell
you at least two months in advance.
Credit interest not based on an
underlying reference rate
•
If we introduce credit interest on your
account or we increase the rate of
interest applicable to your account,
we’ll either tell you personally within
31 days of us making the change,
or within three Working Days of us
making the change, we’ll provide
the details in a notice in the press
and on our rates and charges notice
in branches. We’ll also display this
information on our website.
•
If we reduce the rate of credit interest
or remove it (meaning that credit
interest is no longer payable on your
account), we’ll tell you personally at
least two months in advance.
Changes to interest rates, charges,
eligibility requirements and benefits
and other Terms for reasons not stated
in this section
We can make any change as long as we
give you advance notice and you’re able to
close your account, or end a service that
relates to an account, before the change
takes effect without charge.
We need this flexibility to change because
we need to be able to manage how we
provide an account over a long period
of time, and it’s very difficult for us to
anticipate all the circumstances when we
might need to change the way an account
works. If you don’t like any change we
make in this way, you’ve the right to close
your account and move to a new account
either with us or with another bank.
How we’ll tell you about changes to
variable rate credit interest
Credit interest based on an underlying
reference rate
The credit interest we pay on the Student
Bank Account is based on the Bank of
England base rate which is a reference
rate.�
If the Bank of England base rate changes,
we’ll change the credit interest rate on
your account within one day of the change
to the Bank of England base rate. The new
rate will be set out on your statement.
Changes to Overdraft Interest
Overdraft Interest based on an
The Overdraft Interest that you pay may
be based on an underlying reference rate
such as the Bank of England base rate
or the HSBC base rate. If your Overdraft
Interest rate is based on an underlying
reference rate, your Overdraft Interest rate
will be set at a certain amount above or
below the underlying reference rate.
If the underlying reference rate changes,
we’ll change your Overdraft Interest
rate within one day of any change to the
underlying reference rate. The new rate
will be set out on your statement�
We can also change the amount by which
your Overdraft Interest rate is set above or
below the underlying reference rate or we
can make changes so that your Overdraft
Interest rate is not linked to that underlying
reference rate.� In each of these situations,
we’ll tell you personally before the change
44
happens and, if the change is unfavourable
to you, we’ll tell you at least 30 days in
advance of us making the change.
Overdraft Interest not based on an
If we’re reducing the Overdraft Interest
rate applicable to your account we’ll either:
•
•
If we make changes to:
• the account features in the Product
Summaries;
• the section of these Terms headed
“Important things in our Terms you
should be particularly aware of”;
•
the terms and conditions in the
Product Summaries that apply to the
following accounts: HSBC Premier
Bank Account, HSBC Advance Bank
Account, Bank Account, Current
Account, Bank Account Pay Monthly,
Amanah Bank Account, Student Bank
Account, Graduate Bank Account,
Basic Bank Account, Appointee Bank
Account Future Saver for Children and
Flexible Saver;
•
ections 1-5, 7, 9-14 and 18-24 of the
S
Terms; and/or
the Glossary;
tell you personally within 31 days; or
provide the details in a notice in the
press and on our rates and charges
notice in branches within three
Working Days of us making the
change.
If we’re increasing the Overdraft Interest
rate applicable to your account, we’ll tell
you personally at least 30 days in advance.
Changes to charges
Overdraft charges
• If we increase or introduce new
overdraft charges, we’ll tell you
personally at least 30 days in advance
of us making the change
•
If we reduce overdraft charges we’ll
tell you personally within 30 days of
the change being made.
Other charges
If we change any other charges set out in
these Terms (including introducing new
charges), we’ll tell you personally at least
two months in advance of us making the
change.
How we’ll tell you about other changes
If we make changes to:
• account benefits and eligibility in the
Product Summaries;
• the terms and conditions in the
Product Summaries that apply to the
following products: Regular Saver and
Fixed Rate Saver Bond; and/or
•
s ections 6, 8 and 15-17 of these
Terms,
and the change is unfavourable to you,
we’ll tell you personally at least 30 days in
advance of us making the change. If the
change isn’t unfavourable to you, we’ll tell
you within 30 days of the change being
made.
•
we’ll tell you personally at least two
months in advance of us making a change.�
Changing payment information in our
Banking made easy brochure
In these Terms we’ve referred you to
our Banking made easy brochure for
further information on certain paymentsrelated matters. There is also important
information in Banking made easy about
us, who we are regulated by and how
you can make a complaint�. If we change
this information, we’ll tell you personally
at least two months in advance of us
making a change. Our Banking made easy
brochure contains more details about how
we make changes to it.
What you can do if you don’t like a change
that we’ve made to interest rates, charges
or the Terms
If we provide you with notice that we’re
going to make a change to the Terms, you
can close your account before that change
takes effect, or within the next 60 days
whichever is longer, without charge.
If you don’t tell us that you want to close
your account within the timescales set
out above, then we’ll assume you’ve
accepted the change and it will take effect
automatically at the end of the notice
period.
45
13.Closing your account/
Fixed Rate Saver
All references to “account” in this section
also include Fixed Rate Saver unless we
say otherwise.
Unless you have a product or service with
a fixed term (e.g. the Fixed Rate Saver),
your account and our relationship with you
will continue indefinitely until you or we
end it in accordance with these Terms.
Cooling-off period
A 14 day cooling-off period applies in
relation to your account. During this time
you can close your account in any branch,
by writing to us at PO BOX 6125, Coventry
CV3 9GW, by calling us on 03457 404
404 or via Online Banking�. You won’t have
to pay any charges for exercising this right,
but you’ll have to pay for any transactions
relating to the time that your account was
open.
When we can close your account
(excluding a Basic Bank Account opened
in the UK)
We can close your account immediately
and without notice if you’ve seriously
or persistently broken any of the Terms,
including where:
•
y ou are, or we reasonably suspect you
may be, using or obtaining, or allowing
someone else to use or obtain, an
account, service or money illegally; or
•
y our account is, or we reasonably
suspect your account is, being used
for an illegal purpose; or
•
y ou are, or we reasonably suspect you
may be, acting fraudulently; or
your behaviour is improper, for
example you act in a threatening or
violent manner towards staff; or
•
•
•
If you applied for your account by
telephone or online the cooling-off period
will start from the day after you receive
these Terms.
•
If you applied for your account in branch,
the cooling off period will start on the day
after the account is opened.
•
If you don’t close your account in the 14
day cooling-off period, you can still close
your account in accordance with the
section “How you can close your account”
below.
A cooling-off period does not apply to
Fixed Rate Saver.
How you can close your account
You can close your account at any time in
any branch, by calling us or in writing.
You can also tell us using Online Banking
if:
•
•
y ou hold at least two accounts with
us or First Direct; and
you’re transferring the balance on
the account you’re closing to another
account you have with us.
If you close your account we’ll withdraw
any account benefits.�
y ou weren’t entitled to open your
account or take out your service; or
we’ve demanded that you repay an
overdrawn balance on your account to
us and you fail to do so; or
you haven’t provided us with
adequate information that we’ve
requested in relation to your liability
for tax; or
if we reasonably consider that by
continuing the contract we may
break a law, regulation, code, court
order or other duty; or we, or another
HSBC Group company, may be
exposed to action or censure from
any government, regulator or law
enforcement agency.
We can close your Account (excluding
a Fixed Rate Saver and Basic Bank
Account opened in the UK) for any
reason provided we give you two
months’ notice.
We can close a Fixed Rate Saver provided
we give you two months’ notice if:
•
a ny of the reasons in the “What
happens if you don’t meet your
responsibilities” section 19 below
apply; or
•
e reasonably consider it’s necessary
w
to comply with our regulatory and
compliance controls, policies and
procedures, and responsibilities.
If we close your Fixed Rate Saver, we’ll
pay you interest up to the date we close it.
46
When we can close a Basic Bank Account
opened in the UK
We can close your Basic Bank Account for
any of the following reasons:
•
there has been no transaction on your
account for more than 24 months;
and/or
•
y ou are no longer legally resident in
the European Union.
We’ll tell you personally in writing at least
two months before we close your account
and we’ll confirm the reason that we’re
closing your account, unless it would be
unlawful for us to do so.
We can also close your Basic Bank
Account with immediate effect for any of
the following reasons:
• you have knowingly used, or
attempted to use, your account for an
illegal purpose;
•
y ou provided incorrect information to
us when applying for your account
and we would have refused your
application if you had provided the
correct information;
•
e consider that you have acted in a
w
way towards our staff which breaches
laws relating to harassment; and/or
•
a ny reasons that we notify to you at
the time that we tell you we’re closing
your account, provided such reasons
are permitted under the Payment
Accounts Regulations 2015.
We’ll tell you that we’re closing your
account and we’ll confirm the reasons
that we’re closing your account without
delay, unless it would be unlawful for us
to do so.
Moving to a current account outside
of the UK
If you hold any of our current accounts
which you opened in the UK and you
tell us that you want to open a current
account with a bank or other financial
institution located outside of the UK but
within the EU, on your request we’ll take
the following steps.
We’ll provide you with a list of your
currently active Standing Orders (where
available) and available information about
any recurring payments into your account
and any Direct Debits taken from your
account within the last 13 months. We
won’t charge you for this.
We’ll transfer any positive balance on
your account with us to the new account,
provided that:
• you have asked us to do so;
• you have given us full details of the
new account; and
• there are no outstanding charges or
debts on your account with us.
Provided that there are no outstanding
charges or debts on your account with us,
we’ll close your account (if you would like
us to do so). If there are any outstanding
charges or debts, we’ll tell you without
delay.
We’ll take such steps on the Working Day
that you specify, but this must be at least
six Working Days after we receive your
request.
When your account is closed
If you close your account, we’ll deduct
any charges and interest which haven’t
yet been applied to your account before
paying the balance of the account to you.
If you switch a current account to another
provider using the Current Account
Switch Service (CASS), we’ll deduct any
outstanding interest and charges that
haven’t yet been applied to your account
before sending the balance to your new
account.
You’re responsible for cancelling payments
into and out of your account.
You must destroy any unused cheques
and your card by cutting them into at least
six pieces.
If, after account closure, we pay any card
or cheque payments authorised by you,
or any charges relating to them, you’ll be
responsible for these.
If someone tries to make a payment into
your account after it’s been closed and
any redirection period under the Current
Account Switch Service has come to an
end, we’ll take reasonable steps to return
the payment to them.
47
14.Set-off (using money
in one account to meet
a debt on another
account)
If you:
• have money in a sole or joint account
with us; and
• owe us money on another sole or joint
account (this could be an overdraft,
loan, credit card or any other credit
product):
we can use the money you have with us
to reduce or repay the amount you owe
us.�
This is our right of “set-off”.
We can use this right in the following
ways:
Account in credit
Right of set-off can
held in the name of: be applied against
amounts owed on
accounts held by:
A
A
A
A and B
A and B
A and B
A and B
A
A and B
B
Unless prevented by law, we’ll use our
right of set-off in relation to any sole or
joint accounts that you hold with any
HSBC Group company worldwide.
Exceptions
We cannot use our right of set-off:
• against any money in an account in
your name which you’ve told us isn’t
yours;
•
a gainst any money which we’re
required to hold by law in an account
in your name for someone else;
•
in a way that doesn’t comply with any
law, regulation, code of conduct or
industry guidance;
•
a gainst any money in an account we
think you need to cover essential
living expenses or certain important
debts.
If we’re considering using our right of setoff:
•
e’ll provide you with general
w
information about our rights and the
circumstances when we may use our
right of set-off in advance, and
•
e may convert to sterling any
w
balance that is in a currency other
than sterling at the HSBC Exchange
Rate that applies at the time.
15.Tax on credit interest
We’ll pay credit interest gross. We’ll
calculate any credit interest on payments
once these have been added to your
account. It’s your responsibility to comply
with your tax obligations.
16.Overdrafts
You must be at least 18 to apply for an
overdraft. Overdrafts are subject to status.
Overdraft requests are classed as
“formal” or “informal”.
A formal overdraft request is where you
ask us for an overdraft facility in advance
of making any payments that would take
your account overdrawn.
If you authorise a payment that would take
your account:
•
•
verdrawn (if you don’t have a formal
o
overdraft); or
over the limit of a formal overdraft
this is an informal overdraft request.
Every time you authorise such a payment,
this constitutes a new informal overdraft
request.
If we agree to provide an informal
overdraft to cover a particular payment,
we’ll provide you with this for 31 days.
Overdraft Interest and charges
We’ll calculate Overdraft Interest each
day and deduct it from your account once
a month unless we’ve agreed something
different with you. Details of our current
Overdraft Interest rates are set out in the
Product Summaries above.
We may also charge you an Informal
Overdraft Usage Fee on any day your
account is in informal overdraft. Please
48
see the “Overdraft Interest and Overdraft
Charges” sections at the start of these
Terms for more details.
We’ll give you at least 14 days’ notice
before deducting any Overdraft Interest or
charges from your account.
If we don’t agree to your overdraft request:
Formal overdraft request – we’ll tell you
when you apply.
Informal overdraft request – we won’t
make the payment you’ve authorised.
When you have to repay your overdraft
Overdrafts are a short-term way to borrow
money. You must make regular payments
into your account and tell us straightaway
if you’re not able to do this.
We can, at any time, end your overdraft.
If we do this, we’ll send you a demand in
writing asking you to repay the overdrawn
balance on your account immediately.
We can also ask you to repay part of your
overdrawn balance at any time. If we end
or reduce your overdraft this will usually be
because there has been a change in your
personal circumstances.
Joint Accounts
All joint account holders are responsible
for repaying any overdraft on a joint
account. We can demand repayment of
the overdraft from all or any of the joint
account holders.
17. Text alerts
To try to help you avoid charges, if we hold
a mobile telephone number for you we
may send you text messages:
• if we’ve agreed an informal overdraft
on your account; or
• if there’s an insufficient available
balance in your account to meet
payments due to be made that day.
You can opt out of receiving these text
messages by calling us.
It may not be possible for us to send you
text messages on every occasion set out
above (for example, if there are problems
with our systems or if it’s after 10.45pm)
and you must continue to monitor your
account carefully yourself.
We’ll send these text messages to the
most recent mobile telephone number
we hold for you. You must tell us as soon
as possible if you change your mobile
telephone number.
If you’re outside the UK some mobile
network operators may charge you
for receiving text alerts. You should
consider if you want us to temporarily
suspend the text alerts whilst you’re
abroad to avoid these charges.
18.Contacting you
We’ll use any contact details we have
for you to contact you for service and
operational reasons; for example, to tell
you about changes to the Terms.
You must tell us as soon as possible if any of
the contact details we hold for you change.
If we are going to stop providing the type
of account that you hold with us, we may
need to move you to a different account
and we may not be able to notify you of
this if you do not tell us when your contact
details change.
We may record telephone numbers you
call us from. In limited circumstances we
may contact you using these numbers, but
only if we haven’t been able to contact you
on the numbers you’ve provided to us.
We may also contact you using the secure
e-message facility within Online Banking.
My documents
If you’re registered for Online Banking
we may place documents and
correspondence in the My documents
facility in your Online Banking. We may
stop sending you these items by post
so it’s important that you log into Online
Banking and check “My documents”
regularly. If you want to make sure that
we always send you communications and
documents by post you must either
•
s elect “no” for “My messages and
My documents” within Contact
Preferences in your Online Banking,
•
tell a member of staff in any of our
branches, or
49
•
tell us using Telephone Banking
Provided we hold an up to date email
address for you, we will send you an email
alert each time we place a new item in My
documents.
Occasionally we may not be able to send
you an email alert, for example if there is an
issue with our systems, so it’s important
you do check My documents regularly.
Once we have placed items in My
documents we will not delete them
provided you have a relationship with
us. If you do end your relationship with
us you can ask us to provide you with
paper copies of items that were in My
documents for at least the next 6 years.
We will not change items once we have
placed them in My documents.
Use of customer information
We’ll process, transfer and disclose
Customer Information to:
•
•
•
•
•
•
•
•
•
anage our relationship with you
m
(including any marketing and market
research you agree to); and
•
verify your identity.
19.Your information
General Information
Where we refer in this section to the
HSBC Group this includes HSBC Bank.
We won’t disclose Customer Information
to anyone, other than where:
•
•
•
•
•
e’re legally required to disclose;
w
we’ve a public duty to disclose;
our, or a third party’s legitimate
business purposes require disclosure;
you consent to the disclosure; or
it’s disclosed as set out in this “Your
Information” section.
Sharing Customer Information
When we use Customer Information
for the purposes set out above, we may
transfer and disclose it to:
• any member of the HSBC Group and
anybody who provides services to
them or their agents;
•
•
Collection of Customer Information
Members of the HSBC Group may collect,
use and share Customer Information
including information about you, your
transactions, your use of our products
and services and your relationships with
the HSBC Group� Customer Information
may be:
• requested by members of the HSBC
Group or on their behalf;
• collected from you directly, from
someone acting on your behalf
or from anywhere else (eg, credit
reference agencies);
• combined with other information
available to members of the HSBC
Group.
rovide Services;
p
deal with any of your transactions;
meet Compliance Obligations;
perform Financial Crime Risk
Management Activity;
collect any money you owe us;
perform credit checks and obtain or
provide credit references;
enforce or defend the rights of a
member of the HSBC Group;
for internal operational requirements
of members of the HSBC Group
(including, for example, product
development, insurance, audit and
credit and risk management);
•
•
a ny Authorities;
persons acting on your behalf,
payment recipients, beneficiaries,
account nominees, intermediary,
correspondent and agent banks,
clearing houses and clearing or
settlement systems;
other financial institutions, fraud
prevention agencies, trade
associations, credit reference
agencies and debt recovery agents;
a ny introducing broker we provide
instructions or referrals to or from
whom we receive them;
•
any third party:
1.in connection with any
reorganisation, sale or acquisition
of any HSBC Group member’s
business;
2.we use to provide Services to you;
and
50
3.for marketing purposes where
you’ve consented to marketing.
The above Recipients may also process,
transfer and disclose Customer
Information for the purposes set out above
and they may be in countries where data
protection laws don’t provide the same
level of protection as in the UK.
For example, regulations implementing
international agreements on tax
compliance may require us to report
certain information about you (and/or
about Connected Persons) to the Tax
Authority in the country in which your
account is maintained (e.g. HM Revenue
& Customs in the UK), which may transfer
that information to any Tax Authority in
countries where you or a Connected
Person may be tax resident.
However, whether it is processed in the
UK or overseas, Customer Information will
be protected by a strict code of secrecy
and security applying to all members of
the HSBC Group, their staff and third
parties holding information on their behalf.
Your responsibilities
• you must tell us in writing about any
changes to Customer Information
provided to any member of the HSBC
Group within 30 days of the change;
•
y ou must promptly provide any
Customer Information requested by
any member of the HSBC Group;
•
efore you provide any personal data
b
or tax information about a Connected
Person to a member of the HSBC
Group, you must first tell them
about and obtain their agreement to,
their information being processed,
transferred and disclosed as set out
above. You must also tell them that
they can access and correct their
information.
You’re responsible for complying with
your tax obligations (and Connected
Persons are responsible for complying
with theirs), such as payment of tax and
filing of returns, in all countries where
those obligations arise and relating to the
opening and use of accounts and services
provided by members of the HSBC Group.
Some countries’ tax laws may apply to
you even if you don’t live there or aren’t
a citizen of that country. No member of
the HSBC Group provides tax advice or
is responsible for your tax obligations in
any country, including in connection with
any accounts or services provided by
members of the HSBC Group. You should
seek independent legal and tax advice.
What happens if you don’t meet your
responsibilities
If:
•
•
•
y ou don’t promptly respond to our
requests for Customer Information; or
you don’t agree that we can
disclose, agree or process Customer
Information in accordance with this
section (other than for marketing or
market research purposes); or
a member of the HSBC Group
suspects Financial Crime;
then we may:
• be unable to provide all or part of
the Services to you, and can end our
entire relationship with you;
•
take necessary steps for any member
of the HSBC Group to meet the
Compliance Obligations; and/or
•
block or close your account(s).
If you don’t give us Tax Information about
you or a Connected Person when we
request it, we may make our own decision
about your tax status. This may result
in us reporting you to a tax authority,
withholding any amounts from products
or services you have with us and paying
those to the appropriate Tax Authority.
Accessing your information
You can make a written request for a copy
of certain personal records we hold about
you. The current fee is £10 per request
from each individual.
Credit reference and fraud prevention
agencies
If you apply for a current account or credit,
we may use details of your credit history
obtained from a credit reference agency
to assess your ability to meet financial
commitments.
51
We may also share information with credit
reference agencies:
•
•
a bout how you manage any current
accounts or borrowing from us, for
example, if we return a cheque or
other payment due to insufficient
cleared funds in your account;
if we make demand for repayment
of a debt and you don’t repay the
amount owing, or make and keep
to acceptable repayment proposals
within 28 days (provided there’s not
a genuine dispute about the amount
you owe)� This may affect your ability
to obtain further credit.
Credit reference agencies record details
that will form part of your credit history
regardless of whether you proceed
with your application for an account
or borrowing. If you make several
applications in a short period of time this
may temporarily affect your ability to
obtain credit.
If you make a joint application for a current
account or credit, an association linking
your financial records with those of the
other joint applicant(s) will be created
by credit reference agencies. The credit
history of your “associates” may be
taken into consideration in any future
application for credit. This association will
remain in place until you file a “notice
of disassociation” with credit reference
agencies.
More information is set out in our leaflet
“Credit Scoring, Credit Reference and
Fraud Prevention Agencies” available on
our website, from branches or by calling
0800 587 7008 (textphone 0800 028
3516. Please also call this number if you
want details of the credit reference and
fraud prevention agencies we use� Lines
are open 8.30am to 6pm Monday to
Friday, excluding public holidays.
Information we may store on your
computer
When you use any device to access HSBC
Group websites, information may be
stored and accessed on your device to:
• improve your experience;
• improve the functionality, security and
performance of those websites;
•
•
•
rovide you with marketing; and/or
p
provide us with information about
how those websites are used and
how you arrive at them; and/or
ensure the marketing information
displayed to you when you use HSBC
Group websites is more likely to be
relevant and of interest to you.
Emails from or on behalf of the HSBC
Group may include technologies to track,
for market research purposes, if you open
the emails and if you use internet links
within them. Further information on our
cookie policy, website terms and privacy
statement can be found on our website.
Other ways we can use your information
To ensure we carry out your instructions
accurately, to help us improve our
service and in the interests of security,
we may monitor and/or record your
communications with us, such as
telephone calls and conversations in
branch. We may collect, store and analyse
recordings of your voice to generate a
‘voice print’ that’s unique to you, and
use this voice print to identify you when
you call us. If you permit anybody else to
operate your account on your behalf (e.g.
by using a power of attorney) then we
may also generate a voice print for them
if they call us, and you must inform them
of this.
In the interests of security and preventing
crime we may use closed circuit TV in and
around our premises for the monitoring
and collection of sound and/or visual
images. All recordings remain our sole
property.
We may make and keep copies of
identification evidence you provide.
You should tell us if you change your mind
about receiving marketing information or
about participating in market research.
This “Your information” section will
continue to apply even if this agreement
is ended by you or us.
52
20.Actions we take to
prevent financial crime
Members of the HSBC Group may carry
out Financial Crime Risk Management
Activity. Exceptionally, this may result in
members of the HSBC Group delaying or
refusing either to process a payment or
your instructions, or to provide all or part of
any Services to you.
No member of the HSBC Group shall
be responsible to you or any third party
for any loss incurred as a result of any
member of the HSBC Group carrying out
Financial Crime Risk Management Activity.
21. Account transfers
Transferring you to a different account
We can transfer you to another account
we believe is appropriate for you if:
•
•
y our account is no longer going to be
sold by us; or
your account has eligibility
requirements you no longer meet.
If we’re going to transfer you to another
account for one of the above reasons,
we’ll give you at least two months’
personal notice that we’re going to do so.
You can close your existing account during
the 2 month notice period. Once your
account has been transferred, you can
close it within 60 days with no charge.
Transferring your account to a different
bank
We can transfer all of our rights in relation
to your account to someone else.
We can transfer all of our obligations
in relation to your account, but only to
someone we reasonably consider capable
of performing them equally as well as
us and who is authorised or recognised
by our regulator as being able to accept
deposits. This won’t reduce any of your
rights in relation to your account.
Transferring your account to another
person
You cannot transfer any of your rights and
obligations in relation to your account, or
your account itself, to any other person.
22.General
Your statutory rights
Nothing in the Terms will reduce your
statutory rights including your rights
relating to misdescribed accounts or
services, the fairness of terms on which
they are provided to you, our responsibility
to perform the services with reasonable
care and skill, any rights you may have
to close your account(s) and/or claim
compensation. For further information
about your statutory rights contact
your local authority Trading Standards
Department or the Citizens Advice Bureau.
Inactive accounts
If there has been no activity from you
on your account for some time, we may
suspend your account (which will mean no
payments can be made into or out of it) to
protect against fraud.
Unless we are concerned that doing
so may jeopardise the security of your
account, we’ll give you two months’
advance personal notice.
Unclaimed assets scheme
We participate in the unclaimed assets
scheme. If you’ve an account with us
(including an account that we’ve closed
in accordance with these Terms but we
haven’t been able to repay your money
to you) and there has been no activity
from you on your account for at least the
last 15 years we may transfer any money
in your account to the unclaimed assets
scheme at Reclaim Fund Limited. We’ll
tell you at least 30 days before we do
this. If we haven’t already done so, we
may then close your account. You’ll still
have the right to your money – you should
ask us for information about how to get
your money back. The transfer of money
to the unclaimed assets scheme won’t
affect any entitlement you may have to
compensation under the Financial Services
Compensation Scheme.
Further information to help you find lost
accounts can be found at
www.mylostaccount.org.uk.
53
The unclaimed assets scheme is not
applicable in the Channel Islands and
the Isle of Man.
Complaints
Accounts held in the UK
If we have not been able to resolve any
complaint you make about our products
and services within eight weeks, or you
are not satisfied with our response, you
can refer your complaint to the Financial
Ombudsman Service. If you want to
contact the Financial Ombudsman Service,
you will need to do this within six months
from receipt of our final response.
To find out more about the service you
can:
•
•
v isit:
www.financial-ombudsman.org.uk; or
write to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR; or
•
hone them on:
p
0800 0234 567 or 0300 1239 123
Alternative dispute resolution (ADR) can
take place in various ways, including
face-to-face, by telephone, in writing
or online. To encourage use of online
dispute resolution (ODR) there is an ODR
platform created by the EU Commission
which allows consumers to submit their
complaint through a central site which
will forward the complaint to the right
ADR scheme. In relation to these Terms,
this is the Financial Ombudsman Service
and you can also contact them directly
as per the above contact details. For
more information about ODR please visit
ec.europa.eu/odr.
Accounts held in the Channel Islands
If you are a customer of our branches
in the Channel Islands and you are not
satisfied with our final response to your
complaint, you can refer your complaint to
the Channel Islands Financial Ombudsman
(CIFO). You must contact CIFO within six
months of the date of our final response
or CIFO may not be able to review your
complaint. You must also contact CIFO
within six years of the event complained
about or (if later) two years of when you
could reasonably have been expected to
become aware that you had a reason to
complain. You can contact CIFO at:
Channel Islands Financial Ombudsman
(CIFO) PO Box 114
Jersey, Channel Islands, JE4 9QG
Tel: 01534 748610 (Jersey office)
Tel: 01481 722218 (Guernsey office)
Email: [email protected]
Website: www.ci-fo.org
Accounts held in the Isle of Man
If you are not satisfied with our final
response to your complaint, you can refer
your complaint to the Financial Services
Ombudsman Scheme for the Isle of Man
(FSOS). You must bring your complaint
to the FSOS within six years of the act or
omission which led to your complaint and
within two years of when it should have
come to your notice if you weren’t aware
of it immediately. You can contact the Isle
of Man FSOS at:
The Financial Services Ombudsman
Scheme for the Isle of Man (FSOS)
Government Buildings
Lord Street
Douglas
Isle of Man
IM1 1LE
Tel: 01624 686500
Website: www.gov.im/oft/ombudsman
23.Extra time
If we allow you some extra time to meet
your obligations in these Terms or don’t
use some of our rights, this doesn’t mean
that we’ll do so again.
54
24.The law that applies to
these Terms
Where you opened
your account
Which country’s
laws apply to these
Terms and how
we dealt with you
before you opened
your account
UK (except Scotland)
England and Wales
Scotland
Scotland
The Channel Islands
or Isle of Man
The island where your
account was opened
You can take legal proceedings against us in
the UK, Channel Islands, Isle of Man or in the
country where you live.
These Terms are, and any communications we
send to you will be, in English.
Glossary
Apple TouchID means the functionality
provided by Apple on Apple devices
which enables you to unlock the device
and authenticate certain actions using
fingerprint recognition.
Authorities includes any judicial,
administrative, public or regulatory body,
any government, any Tax Authority, court,
central bank or law enforcement body, or
any of their agents with jurisdiction over
any part of the HSBC Group.
Bill Payment means a payment to
someone else’s account in the UK.
Channel Islands means Jersey and
Guernsey (including Alderney and Sark).
Compliance Obligations means
obligations of the HSBC Group to comply
with:
a)Laws or international guidance and
internal policies or procedures;
b)any demand from Authorities
or reporting, disclosure or other
obligations under Laws; and
c)Laws requiring us to verify the identity
of our customers.
Connected Person means any other
person or entity with whom you’ve a
connection relevant to your relationship
with the HSBC Group and whose
information is received by an HSBC
Group member either directly from you
or otherwise, in connection with the
provision of Services. Examples include a
guarantor, recipient of a payment, anyone
who has opened or operates an account
on your behalf or anyone entitled to the
money in an account.
Contactless card means a plastic debit
card you can use to make contactless
payments, ie, payments when you don’t
always have to enter a card PIN.
Currency Account Transfer means a
transfer you make in a foreign currency to
another one of your HSBC Bank accounts
in the UK.
Customer Information means your
Personal Data, confidential information,
and/or Tax Information or that of a
Connected Person.
Direct Debit means a regular payment to
someone else’s account. The person or
organisation you pay a Direct Debit to can
change the amount, but should give you
advance notice of this.
EEA means all the countries in the
European Union together with Iceland,
Norway and Liechtenstein.
Electronic Funds Transfer means a
payment you make to someone else’s
account through the Clearing House
Automated Payment System (CHAPS)
service.
Faster Payments is a clearing scheme
within the United Kingdom which many
banks participate in and which supports
the timely transfer of payments.
Financial Crime means money laundering,
terrorist financing, bribery, corruption,
tax evasion, fraud, evasion of economic
or trade sanctions, and/or any acts or
attempts to circumvent or break any Laws
relating to these matters.
Financial Crime Risk Management
Activity means any action to meet
Compliance Obligations relating to the
detection, investigation and prevention of
Financial Crime. This may include:
55
1.screening, intercepting and
investigating any communication,
application for Services or any
payment, whether sent to or by you or
on your behalf;
2.investigating the source of or intended
recipient of money;
3.combining Customer Information
with other related information in the
possession of the HSBC Group; and/
or
4.making further enquiries as to
the status of a relevant person or
entity, whether they are subject to a
sanctions regime or confirming their
identity or status.
Foreign Cheque means either a cheque
in a foreign currency drawn on a bank
anywhere or a sterling/euro cheque drawn
on a bank abroad.
Global Transfer means a payment from
one of your accounts held in the UK,
Channel Islands and Isle of Man to an
account you hold with another HSBC
Group company that you have linked in
Global View.
Global View means a service in Online
Banking where you can link accounts you
hold with another HSBC Group company.
HSBC Bank means HSBC Bank plc but
excludes first direct.
HSBC base rate means the Bank of
England base rate.
HSBC Group and any member of the
HSBC Group means HSBC Holdings plc,
and/or any of its affiliates, subsidiaries,
associated entities and any of their
branches and offices.
HSBC Mobile Banking App means our
Mobile Banking Application, which can
be downloaded to any mobile device that
runs an operating system supported by us.
IBAN is an international standard for
identifying account numbers that facilitates
international payments.
Internal Transfer means a transfer you
make to another one of your HSBC Bank
accounts.
Laws include any local or foreign law,
regulation, judgment or court order,
voluntary code, sanctions regime,
agreement between any member of
the HSBC Group and an Authority, or
agreement or treaty between Authorities
and applicable to any member of the
HSBC Group.
Online Banking means our online banking
service for personal customers.
Overdraft Interest means interest you pay
for any overdraft on your account.
Personal Data means any information
relating to an individual from which they
can be identified.
Priority Payment means an international
payment or a foreign currency payment to
another account in the UK.
Recipient means the person receiving
the money being paid (another person/
company, or you if you’re sending a
payment to another of your accounts or
are withdrawing cash).
Security Details means all PINs and
passwords you use to access your
account by any method, eg, telephone
banking, Online Banking, plastic debit
card and any card details in e wallets, on
retailer’s websites or on devices such as
mobile phones. If you have registered a
card on a device or within an e-wallet or
enabled the HSBC Mobile Banking App
Apple TouchID login functionality, Security
Details include security information used
to access your card and make payment,
which can include passwords and security
processes used to access your device
or e-wallet (device ID, passcodes or
passwords) and any fingerprints or other
biometric or identification methods stored
in your device.
Services means (a) opening, maintaining
and closing your account(s), (b) providing
you with credit facilities and other banking
products and services and associated
benefits, processing applications,
credit and eligibility assessment, and
(c) maintaining our overall relationship
with you, including marketing services
or products to you, market research,
insurance, audit and administrative
purposes.
56
Special Presentation means we’ll post a
cheque to the bank it’s drawn on and they
confirm whether the cheque will be paid.
Standing Order means a regular payment
(for a set amount) to someone else’s
account.
SWIFT Business Identifier Code (BIC)
is a unique international bank sort code
used to clearly identify a specific bank
worldwide (For incoming payments to
your account, use MIDLGB22).
Tax Authorities means UK or foreign
tax, revenue or monetary authorities (for
example, Her Majesty’s Revenue and
Customs).
Tax Certification Forms means
documentation issued or required by a Tax
Authority or by us at any time to confirm
your tax status or the tax status of that of
a Connected Person.
Tax Information means documentation or
information about your tax status.
Terms means these Personal Banking
Terms and Conditions.
UK means England, Scotland, Wales and
Northern Ireland.
We, us, our, HSBC Bank means
HSBC Bank plc.
Working Day means Monday to Friday,
excluding bank holidays.
Worldpay payment means an
international payment up to the currency
equivalent of £2,000 which can be made
to 21 countries in the currency of the
country where the recipient’s account is
held.
Accessibility
To find out more about our accessible services please visit
www.hsbc.co.uk/accessibility or ask at any HSBC Bank branch.
If you’d like this document in another format such as large
print, Braille or audio, please contact us on 03457 404 404.
A textphone service is available for customers with hearing and/
or speech impairment (s) on 03457 125 563 (+44 2070882077
from overseas). BSL Video Relay Service is also available
(Monday-Friday, 8am-6pm, excluding Bank and Public Holidays)
at www.hsbc.co.uk/accessibility.
Contact Information
Account type
From the UK, Channel Islands
and Isle of Man
From overseas
UK accounts
(including HSBC Advance)
03457 404 404
+44 1226 261 010
Channel Islands/
Isle of Man accounts
03456 006 161
+44 1226 261 010
03457 70 70 70
+44 1226 260 260
Textphone for all accounts
03457 125 563
+44 207 088 2077
Telephone calls will be put through to our Automated Service. Textphone calls will be put through to our Customer
Service Centre. To help us continually improve our services and in the interests of security we may monitor and/or
record your telephone calls with us. All lines are open 24 hours unless otherwise stated.
Online Banking
www.hsbc.co.uk
Connect with the HSBC Mobile Banking App
In the UK, HSBC Bank plc is authorised by the Prudential Regulation Authority and regulated by
the Financial Conduct Authority and the Prudential Regulation Authority.
In Jersey, HSBC Bank plc is regulated by the Jersey Financial Services Commission for Banking,
General Insurance Mediation and Investment Business. In Guernsey, HSBC Bank plc is licensed
by the Guernsey Financial Services Commission for Banking, Insurance, Collective Investment
Schemes and Investment Business. In the Isle of Man, HSBC Bank plc is licensed by the Isle of
Man Financial Services Authority.
hsbc.co.uk
Issued by HSBC Bank plc
Registered Office: 8 Canada Square, London E14 5HQ
Customer Information:
PO Box 6201, Coventry CV3 9HW
PO Box 14, St Helier, Jersey JE4 8NJ
PO Box 31, St Peter Port, Guernsey GY1 3AT
PO Box 20, Douglas, Isle of Man IM99 1AU
99379-7 MCP46447 06/16 ©HSBC Bank plc 2016. All Rights Reserved.
Online Savings
Terms and Conditions
Effective from 6 April 2016
2
Your agreement with us consists of these Online
Savings Terms and Conditions (“Online Savings
Terms”) and any Additional Conditions (the Online
Savings Terms and the Additional Conditions are
together the “Terms”).
Additional Conditions include the following (as
applicable to your account): 1) all interest rates that
apply to your Online Bonus Saver or Online Saver
account; 2) all charges and other information that
applies to your Online Bonus Saver or Online Saver
account and is covered in the price list applicable to
your Online Bonus Saver or Online Saver account;
and 3) any other terms that we provide to you.
You will be given a price list and details of interest rates
when you take out your Online Bonus Saver or Online
Saver account with us and you can also find details
of our interest rates and charges by telephoning us or
looking on our website at hsbc.co.uk.
The Online Savings Terms are a framework
contract for payment services on your Online Bonus
Saver or Online Saver account.
If any Additional Conditions contradict the Online
Savings Terms, then the Additional Conditions
will apply.
In the Terms:
“account” means your Online Bonus Saver or
Online Saver account (as applicable);
“Authorities” includes any judicial, administrative,
public or regulatory body, any government, any Tax
Authority, court, central bank or law enforcement
body, or any of their agents with jurisdiction over
any part of the HSBC Group;
“branch(es)” means branch(es) of HSBC Bank plc
in the United Kingdom, Channel Islands and the Isle
of Man;
“Compliance Obligations” means obligations
of the HSBC Group to comply with: (a) Laws or
international guidance and internal policies or
procedures, (b) any demand from Authorities or
reporting, disclosure or other obligations under
Laws, and (c) Laws requiring us to verify the
identity of our customers;
“Connected Person” means any natural person
or legal entity (other than you) whose information
(including Personal Data or Tax Information) you
provide, or which is provided on your behalf, to any
member of the HSBC Group or which is otherwise
received by any member of the HSBC Group in
connection with the provision of the Services. A
Connected Person may include any guarantor,
Recipient of a payment, anyone who has opened or
operates an account on your behalf, anyone entitled
to the money in an account or any other persons or
entities with whom you have a relationship that is
relevant to your relationship with the HSBC Group;
“Customer Information” means your Personal
Data, confidential information, and/or Tax
Information or that of a Connected Person;
“Financial Crime” means money laundering,
terrorist financing, bribery, corruption, tax evasion,
fraud, evasion of economic or trade sanctions, and/
or any acts or attempts to circumvent or break any
Laws relating to these matters;
“Financial Crime Risk Management Activity”
means any action to meet Compliance Obligations
relating to the detection, investigation and
prevention of Financial Crime. This may include
(i) screening, intercepting and investigating any
communication, application for Services or any
payment, whether sent to or by you or on your
behalf, (ii) investigating the source of or intended
Recipient of money, (iii) combining Customer
Information with other related information in the
possession of the HSBC Group and/or (iv) making
further enquiries as to the status of a relevant
person or entity, whether they are subject to a
sanctions regime or confirming their identity or
status;
“HSBC Group” and “any member of the HSBC
Group” means HSBC Holdings plc, and/or any of
its affiliates, subsidiaries, associated entities, and
any of their branches or offices;
“HSBC Mobile Banking App” means our Mobile
Banking Application, which can be downloaded to
any mobile device that runs an operating system
supported by us;
“Laws” include any local or foreign law, regulation,
judgment or court order, voluntary code, sanctions
regime, agreement between any member of the
HSBC Group and an Authority, or agreement or
treaty between Authorities and applicable to us or a
member of the HSBC Group;
“Online Banking” means our Online Banking
Service We may offer facilities through which you
may access some but not all of your Online Banking
services. References and requirements within the
Terms to the Online Banking service mean both our
full service (which is available by logging on at hsbc.
co.uk) and also any other facilities we offer through
which you can access some or all of our Online
Banking services unless stated otherwise;
“Online Bonus Saver” means an Online Bonus
Saver account;
“Online Saver” means an Online Saver account;
“Personal Data” means any information relating to
an individual from which they can be identified;
“Recipient” means the person receiving the
money being paid (this may be another person
or it may be you if you are sending a payment to
another account you have);
“secure e-message” means a message made
through ‘My Messages’ in Online Banking;
“Services” means (a) the opening, maintaining
and closing of your accounts with us, (b) providing
you with credit facilities and other banking products
and services, processing applications, credit and
3
eligibility assessment, and (c) maintaining our overall
relationship with you, including marketing services
or products to you, market research, insurance,
audit and administrative purposes;
“Tax Authority” means UK or foreign tax, revenue
or monetary authorities (for example, HMRC);
“Tax Information” means documentation or
information about your tax status;
“TBS” means our Telephone Banking Service;
“we”, “us”, and “our” mean HSBC Bank plc;
“working days” means Monday to Friday, except
public holidays;
“you” or “your” mean the account holder.
Your Online Bonus Saver or Online Saver account
should not be used for business purposes. No third
party will have any rights under the Terms. We may
refuse to accept money or your application to open
or renew a product.
Please read the Terms and keep them in a safe
place. You can ask for a copy of the Terms at
any time.
Channel Island and Isle of Man customers only
We would draw your attention to the following
sections for specific information relating to
customers of the Channel Islands and Isle of
Man: 34 (Credit Interest); 43 (Governing Law);
35 (Bankruptcy Orders); 29.8 (Probate); and the
back page of the Online Savings Terms (General
Information and How to Complain). The Channel
Islands and Isle of Man are not in the Single
European Payments Area.
Contact information
To contact us, you should use secure e-message. For services only available through TBS (as set out in
clause 7 below) please call using the applicable number in the following table. Telephone calls will be put
through to our Automated Service. Textphone calls will be put through to our Customer Service Centre. To
help us continually improve our services and in the interests of security we may monitor and/or record your
telephone calls with us. All lines are open 24 hours unless otherwise stated.
Account type
From the UK, Channel Islands
and Isle of Man
From abroad
UK accounts
03457 404 404
(Customer Service Centre:
8am to 10pm)
(Automated Service: 24 hours)
+44 1226 261 010
(Customer Service Centre:
8am to 10pm)
(Automated Service – 24 hours)
Channel Islands/
03456 006 161
(8am to 10pm)
+44 1226 261 010
(8am to 10pm)
03457 70 70 70
+44 1226 260 260
HSBC Advance customers
03457 404 404
+44 1226 261 010
Textphone for all accounts
03457 125 563
+44 207 088 2077
1. Opening an Online Bonus Saver
1.1. You must be at least 16 years old and, unless
you already hold a current or savings account with
us, a UK resident (a UK resident includes a resident
of the Channel Islands or the Isle of Man) to open
an Online Bonus Saver. We reserve the right to
refuse an application.
1.2. You must already be registered for Online
Banking and have accepted our Online Banking
terms and conditions or do so as part of the
application process for your Online Bonus Saver.
1.3. You can only have one Online Bonus Saver,
which must be in your sole name. You cannot open
an account on behalf of someone else.
1.4. A minimum deposit of £1 is required to open
an Online Bonus Saver.
1.5. The initial deposit must be made by internal
transfer via Online Banking from another account
you have with us. If you do not have another
account with us, you can make the initial deposit
by electronic payment from any other account you
have (this account does not need to be with us).
1.6. A maximum balance of £2,000,000 is
permitted. We reserve the right to refuse to accept
deposits which will lead to the balance exceeding
the maximum permitted balance or to repay to you
any monies in excess of the maximum permitted
balance. We will pay a lower bonus rate of interest
on your Online Bonus Saver on balances over
£50,000.
2. Opening an Online Saver
2.1. This product is no longer on sale.
2.2. A maximum balance of £2,000,000 is permitted.
We reserve the right to refuse to accept deposits
which will lead to the balance exceeding the
maximum permitted balance or to repay to you any
monies in excess of the maximum permitted balance.
3. Operating your Account
3.1. Your Account must be operated online through
Online Banking (except as set out in clause 7
below). You will be able to access balance and
account information on Online Banking. For details
of making payments into and out of your Account
please see clauses 4 and 5 below.
4
3.2. We may send you any communication
relating to your account, including but not
limited to, variations to the terms or interest rate
applicable to your Account, by secure e-message
or by post. You must access Online Banking
to check your secure e-messages and balance
regularly and at least once every 30 days.
3.3. If you wish to contact us about your
Account you must do so by sending us a secure
e-message.
4. D
ifferent types of payment into and
out of your account
4.1. Details of the different types of payments
we offer are set out in our Banking made easy
brochure. We can change this information by giving
you at least two months’ advance personal notice.
Some types of payment are not available on certain
accounts or via certain channels.
4.2. You cannot make direct debits (including
SEPA Direct Debits), standing orders or Currency
Account Transfers from your Account.
4.3. You cannot make any payments from your
Account in Branch (except Electronic Funds
Transfers over the TBS payment limit) or using
TBS unless it is a Bill payment to new Recipient’s
or an Electronic Funds Transfer up to the TBS
payment limit.
4.4. Other items that are payable to you will be
payable into your account.
5. Information you need to provide when
you make a payment
5.1. Priority Payments, Worldpay payments and
SEPA payments you make and international
payments you receive
5.1.1. You must provide us with all the following
details to enable us to make a Priority Payment,
Worldpay payment or SEPA payment:
• the correct details of the Recipient’s bank,
including the bank’s SWIFT Business Identifier
Code (“BIC”) address, sort code or national bank
code;
• the Recipient’s bank account number, or
International Bank Account Number (“IBAN”) if
making a SEPA payment or paying to a bank in
the EEA;
• the name and address of the Recipient to whom
the payment is made;
• your own account number (and IBAN for a
SEPA payment), name and address. This is a legal
requirement and these details will be passed to the
Recipient’s bank;
• the Recipient’s reference, if applicable; and
• the amount of the payment.
5.1.2. If you are going to receive an international
payment you must tell the sender of the payment
your BIC and IBAN.
5.2. Electronic Fund Transfers, bill payments
(including faster bill payments) and internal transfers
5.2.1. Unless clause 5.2.2 applies, you must
provide us with all the following details to enable
us to make the payment:
• the sort code and account number for the
Recipient’s account;
• the date the payment is to be deducted from
your account;
• the Recipient’s name; any reference identifying
the payment (including a reference to you or the
Recipient); and
• the amount of the payment.
5.2.2. If you do not have the sort code and account
number for the Recipient’s account but have made
a payment to the Recipient within the last 13
months from your account and we have set their
information up on your account, then we can make
the payment in the absence of this information
with your agreement.
5.2.3. We use payment systems to send electronic
payments. Payment systems will only use the
Recipient’s sort code and account number (or
BIC and IBAN) when sending a payment. All
other information you have provided, such as the
Recipient’s name, will be sent to the Recipient’s
bank but will not be used when the payment is
applied to the Recipient’s account. You must make
sure that you provide us with the correct sort code
and account number because if you don’t it is likely
that your payment will not reach the Recipient.
5.2.4. If we are notified by the Current Account
Switch Service that a person you are making a
payment to has switched their account to another
provider, we will update your instruction with the
new sort code and account number.
6. Online Banking and the
HSBC Mobile Banking App
6.1. You can make some payments through Online
Banking or the HSBC Mobile Banking App by
logging on, using your user ID and providing other
security information that is personal to you that we
request. We may notify you from time to time of
changes in the security information we may require
for accessing Online Banking or the HSBC Mobile
Banking App. When you have provided your
payment instructions, you will be asked to confirm
those instructions. This will be your agreement for
us to make the payment.
7. Telephone Banking Service
7.1. You must use TBS (and you will not be able to
use Online Banking) for the following:
7.1.1. arranging Electronic Fund Transfers up to
£10,000 (limit not applicable to HSBC Premier
customers); and
7.1.2. to arrange a bill payment to a new Recipient.
7.2. Clause 7 applies to your use of TBS in respect
of your account held solely by you and/or any
5
accounts of a third party which you are authorised
by the account holder to operate, eg, because they
have signed a third party authority (called a third
party mandate) in your favour or granted you a
power of attorney. If you use TBS to operate any
accounts of a third party, you agree to do so only if,
and to the extent that, you are authorised to do so
by the account holder.
7.3. TBS is available, provided you have a
touch tone telephone, your identity can be
verified and your account permits it, by using a
security number or by speaking to a Customer
Service Representative and completing security
procedures. Further details about setting up a
personal security number for telephone banking
are in our Banking made easy brochure. We can
change this information by giving you at least two
months’ advance personal notice.
7.4. You can contact us via TBS by calling the
applicable number set out in the table before
clause 1 of these Online Savings Terms. To help
us continually improve our services and in the
interests of security we may monitor and/or record
7.5. To use our Automated Service you will need a
touch tone telephone and a security number.
7.6. Our Automated Service enables you to:
• obtain your balance see clause 19 which provides
more detail about balance information; and
• obtain details of recent transactions.
7.7. Your instructions
7.7.1. You can make the payments and provide the
instructions described in clause 7.1 through TBS
(once you have completed our security procedures)
by speaking to a Customer Service Representative,
who will take details of the payment or instructions
and then confirm the details to you. You must
confirm these details are correct before we make
the payment or carry out your instructions. Your
confirmation will be your agreement for us to make
the payment.
7.7.2. On satisfactory completion of our security
procedures, we can act on any instructions given
to us, even if these instructions were not given
by you or with your authority. Please also see
clause 22.3 which sets out details of our liability for
unauthorised transactions.
7.8. Availability of TBS
TBS may be temporarily unavailable if we have to
carry out routine or emergency maintenance. We
will try to inform you in advance but it may not
always be possible to do so.
8. Branch
You can make Electronic Fund Transfers above
£10,000 in person at one of our branches. If you
are making a transfer in branch, we will make the
transfer when you confirm that the information you
have given us is correct.
9. Important Security Information
9.1 You must use TBS, Online Banking and the
HSBC Mobile Banking App in accordance with
the Terms. Online Banking and the HSBC Mobile
Banking App are also subject to their own terms
and conditions which are provided to you when
registering for the services.
9.2 You must take all reasonable precautions
to keep safe and prevent fraudulent use of any
security devices (such as the HSBC SecureKey),
security details (including, security numbers,
passwords or other details including those which
allow you to use Online Banking, TBS and the
HSBC Mobile Banking App) and devices used to
access your Account.
These precautions include but are not limited to all
of the following, as applicable:
General
• never writing down or otherwise recording your
security details in a way that can be understood by
someone else;
• not choosing security details that may be easy
to guess;
• taking care to ensure that no one hears or sees
your security details when you use them;
• keeping your security details unique to your
accounts with us;
• not allowing anyone else to have or use your
security devices, security details (including for TBS,
Online Banking and the HSBC Mobile Banking
App) and not disclosing them to anyone, including
the police and us, except when registering for or
resetting your TBS, Online Banking and HSBC
Mobile Banking App security details (but even then
do not disclose in full);
• keeping information about your account
containing personal details (such as statements)
safe and disposing of them safely. People
who commit fraud use many methods such
as searching in dustbins to obtain this type of
information. You should take simple precautions
such as shredding paper containing such
information;
• changing your security details immediately and
telling us as soon as possible in accordance with
clause 9.3 if you know, or even suspect, that
someone else knows any of those details, or if we
ask you to;
• keeping your security devices and security details
safe.
Telephone Banking (TBS)
• when you call us, we will confirm your identity
using our current security procedures. We may not
be able to assist you if we are unable to identify
you as our customer using our security procedures;
• when you contact us by telephone, you should
not use cordless or mobile telephones operating
on an analogue network. We recommend that you
6
use either a landline or a digital mobile telephone.
We are not responsible for the security of your
account if anyone else overhears you speaking to
us on the telephone.
HSBC Mobile Banking App:
• keep your device secure by using appropriate
software;
• you must not choose device security information
that can be easily guessed by anyone else, or tell
anyone else what your device security information
is.
• keep passwords, and other security details
secret, and not allow any other person to access
you device using their fingerprint (or any other
biometric data) – we will never ask you for your
online banking security information in full;
• never record any password or other security
details on any software which retains it
automatically (eg, any device screen prompts or
‘save password’ feature) unless retaining your
password or security details is a specific function
of a banking service provided by us;
• once you have logged on to the HSBC Mobile
Banking App, do not leave the device from which
you have accessed it or let anyone else use that
device until you have logged off; and
• follow all security measures recommended by
the manufacturer of the device you use to access
the Mobile Banking App.
It is sometimes possible to activate certain
devices to make payments by linking them to
another device where Account details are already
registered. We will treat any device as your device
if you have either:
Issue
TBS Issues for:
1. Actively paired it with another device which is
enabled to make payments; or
2. Linked it to the device to which the HSBC
Mobile Banking App has been downloaded.
9.3. If any security device or security details
are lost or stolen, or you suspect that someone
has used or tried to use them, you must tell
us without delay by calling us on the applicable
number set out in the table below. All lines are
open 24 hours unless otherwise stated. If you
need to call about your TBS, Online Banking or
HSBC Mobile Banking App security details and
lines are closed, please call without delay the
applicable number for Cards and PINs issues and
we will block access to your Account via TBS,
Online Banking and/or HSBC Mobile Banking App
(to re-set your relevant security details, you will
need to call the usual number during opening
hours). Telephone calls will be put through to our
Automated Service. Textphone calls will be put
through to our Customer Service Centre. To help
us continually improve our services and in the
interests of security we may monitor and/or record
9.4. If asked, you must confirm in writing the loss
or theft of your security details relating to TBS,
Online Banking and/or the HSBC Mobile Banking
App.
9.5. We will ask you to co-operate with us and the
police in relation to any investigation into the actual
or suspected misuse of your passwords, security
number, security details and/or accounts. You must
report any unauthorised transactions to the police
within seven days of our request. We may also
disclose information about you or your account to
the police or other third parties if we think it will
help prevent or recover losses.
From the UK, Channel
From abroad
UK accounts
03457 404 404
(8am to 10pm)
+44 1226 261 010
(8am to 10pm)
Channel Islands/
03456 006 161
(8am to 10pm)
+44 1226 261 010
(8am to 10pm)
03457 70 70 70
+44 1226 260 260
HSBC Advance customers
03457 404 404
+44 1226 261 010
03457 125 563
+44 207 088 2077
Textphone for all issues
7
10. W
hen payments will and will not
be made by us
10.1. We will make/authorise a payment from your
account if you authorise it in any of the ways set
out in these Online Savings Terms and there are
sufficient cleared funds in your Account.
10.2. Where the payment is to be made in the
future, you must make sure that you have met the
conditions in clause 10.1 at the start of the day the
payment is due to be made (ie, 00.00am).
10.3. This clause only applies to bill payments,
standing orders and sterling Direct Debits. If you do
not meet the requirements set out in the previous
clause, we will still make a payment that is due to
be made on a working day if, before 3.30pm on
the day the payment is due to be made:
• you pay in sufficient cleared funds; and
• there is still a sufficient available balance to
enable the payment to be made at 3.30pm.
If the payment is due to be made at a weekend or
on a bank holiday then we will make the payment
if you meet the requirements of this clause on the
next working day.
10.4. There may be a delay in carrying out your
instructions while fraud prevention checks take
place.
10.5. When we assess whether to make/authorise
payments under clause 10.1, we may consider any
other payments we have made or agreed to make
from your account that day, even if those other
payments have not already been deducted from
your account. You must take this into consideration
when requesting payments.
10.6. We may refuse to make a payment (and we
will not be responsible for any loss):
• if any of the conditions set out in these Online
Saver Terms have not been met;
• if the payment would exceed any limits we may
set (please see clause 16.3 for more details about
limits);
• if we are not reasonably satisfied the transaction
or the instruction is lawful;
• if we consider that your account has been or is
likely to be misused; or
• for fraud prevention purposes; or
• if we are not able to send the payment by one of
the payment methods we use.
10.7. If we refuse to make a payment that you
have requested you will normally be told when you
request the payment, unless we suspect fraud
or it would otherwise be unlawful – please see
clause 21 for details about our fraud prevention
measures and what we do if we suspect fraud. If
you telephone us, we will tell you if a payment has
been refused, the reasons for the refusal (if we are
able) and the procedure for correcting any factual
errors that led to the refusal. This information will
be available immediately after our refusal of your
instruction. We will not be able to provide you with
details in any of these ways if it is unlawful for us
to do so.
11. Foreign payments
11.1. General
The exchange rates we use are variable exchange
rates which are changing constantly throughout the
day (for example, to reflect movements in foreign
exchange markets). The exchange rate applied to
your payments will appear on your statement.
11.2. Payments you make
11.2.1. The exchange rate we will apply to
payments you make involving a currency exchange,
other than future dated payments, is the rate we
provide or make available to you when you request
the payment, and which you agree by going
ahead with the payment or by confirming the rate
specifically. The exchange rate we apply to future
dated payments will be the HSBC exchange rate
applicable at the time your payment is processed.
You can call us to find out rates.
11.2.2. When you instruct us to make a payment
involving a currency exchange, we will check to
see if you comply with clause 10.1. If you do, then
we will carry out the currency exchange. After we
have done this we will check again that you still
comply with clause 10.1. If you do not and we
are unable to make the payment, we will convert
the payment back into the original currency at the
HSBC exchange rate applicable at that time. If this
leads to a loss or a gain due to an unfavourable or
favourable movement of the HSBC exchange rate,
you agree that we can deduct the amount of that
loss from your account, or credit your account with
the amount of the gain, as applicable.
11.2.3. If you make a payment that involves an
exchange into a foreign currency, and that payment
is returned to us, we will convert the returned
payment back to the original currency at the HSBC
exchange rate applicable when we receive the
returned payment. We are not responsible for any
fluctuations in the exchange rate.
11.2.4. If you cancel an instruction for a payment
to be made in a currency other than sterling before
we have made the payment but after we have
converted the payment into the other currency,
we will convert the payment back into the original
currency at the HSBC exchange rate applicable
when you cancel your instruction and will then
add the value of the payment to your account.
We are not responsible for any fluctuations in the
exchange rate.
11.2.5. We may deduct charges from your account
when you instruct us to make a Priority Payment,
Worldpay payment, SEPA payment or Global
Transfer. Details of the charges are in the price list
that is applicable to your account.
8
11.2.6. For payments in an EEA currency that you
instruct us to make to accounts in countries within
the EEA, we will not deduct from your account
charges made by agents we use, any intermediary
bank and/or the Recipient’s bank.
11.2.7. For payments other than those described in
clause 11.2.6, we will not deduct from your account
charges made by agents, intermediary banks and/
or the Recipient’s bank unless you ask us to deduct
all charges from your account. This means that for
these payments, unless you ask us to deduct all
charges from your account, agents, intermediary
banks and the Recipient’s bank may deduct their
charges from the amount of the payment.
11.3. Payments you receive
11.3.1. If you receive a payment in a different
currency to the currency of your account and your
correct BIC and IBAN is attached to that payment,
we will convert the payment into the currency of
your account at the HSBC exchange rate applicable
when we receive the payment. We will then add
the payment to your account.
11.3.2. We will make a charge for foreign currency
payments into your Account and deduct it from
the payment into your Account. This includes
payments in the currency of your Foreign Currency/
International Personal Accounts. Details of the
charges are in the price list that is applicable to
your account.
12. Interest on your Online Bonus Saver
12.1. You will receive interest at the applicable
rate(s) when you have a cleared credit balance of
£1 or more in your Online Bonus Saver:
• at our standard Online Bonus Saver rate; and
• at our bonus rate for every calendar month during
which you have not made a withdrawal from your
Online Bonus Saver or closed your Online Bonus
Saver.
12.2. We calculate interest on the daily cleared
balance on your Online Bonus Saver and we will
pay it on a monthly basis into your Online Bonus
Saver or such other account with us as you tell us.
12.3. Provided you have a cleared credit balance
of £1 or more in your Online Bonus Saver, you
will receive interest on a bill payment (excluding a
faster bill payment) until it reaches the Recipient’s
bank. In all other cases, you will receive interest
up to the time the payment is deducted from your
Online Bonus Saver.
12.4. Interest (where it applies) will be calculated
on payments into your Online Bonus Saver once
the payment has been added to your Online Bonus
Saver and will be paid into your Online Bonus
Saver in accordance with the Terms we have
agreed with you.
12.5. If you transfer your interest out of your
Online Bonus Saver this will be classed as a
withdrawal. Please send us a secure e-message
if you want your interest to be paid into another
HSBC account each month.
12.6. If you make any payment from your Online
Bonus Saver, no bonus interest will be payable on
the whole balance for the calendar month in which
the payment was made. Transfers to other HSBC
accounts are classed as a withdrawal from your
Online Bonus Saver.
13. Interest on your Online Saver
13.1. We calculate interest on the daily cleared
balance on your Online Saver and, subject to
Clause 13.2 below, we will pay it on a monthly
basis into your Online Saver or such other account
with us as you tell us.
13.2. You will receive interest on your Online Saver
for the previous calendar month for all days during
that month when you have a cleared balance
of £1 or more provided you have not made any
withdrawal throughout that month or closed your
account.
13.3. If you have made any payment or withdrawal
or closed your account during that calendar month
no interest will be payable on the whole balance
for the calendar month in question.
13.4. You will receive interest at the applicable
rate(s) on our website hsbc.co.uk
13.5. Interest (where it applies) will be calculated on
payments into your Online Saver once the payment
has been added to your Online Saver and will be
paid into your Online Saver in accordance with the
Terms we have agreed with you.
14. C
harges for payments/services and
for enquiries about an instruction
14.1. We may charge for some payments/services
we provide at the rates set out in the price list
applicable to your account. You authorise us to
deduct all charges from your account when you
give your instructions or, if the charge applies to
payments you receive, when we add the payment
to your account.
14.2. We may make a charge for any enquiries
we receive in respect of each payment instruction,
whether made by you or another person. We
will not charge you if we have made an error.
We will advise you of the charge before we start
investigations on your behalf.
14.3. We may charge for any incidental expenses
we incur in providing additional services to you. We
will advise you of the charge before we provide the
service. You authorise us to deduct these charges
from your account when you give your instructions.
15. C
ut-off times, execution times and
when you can cancel an instruction
to make a payment
15.1. The cut-off time is the time before which
on a working day (or calendar day for faster
bill payments and internal transfers, which can
be made on any day) a payment or a payment
instruction is treated as received by us on that
working day (or calendar day, as appropriate). This
means if we receive a payment or a payment
9
instruction after the cut-off time, we will treat
this as received by us on the following working
day, or for faster bill payments and internal
transfers, the following calendar day. If we receive
a payment (other than faster bill payments and
internal transfers) or a payment instruction (other
than for a faster bill payment or internal transfer)
on a day that is not a working day, we will treat
this as received on the next working day. Cut-off
times vary for different types of payment and for
different ways in which the payment is requested.
Information about cut-off times for each type of
payment is set out in our Banking made easy
brochure. We can change this information by
giving you at least two months’ advance personal
notice. We will receive any instructions you give
us by post when we open your letter (there are no
cut-off times for this).
15.2. Some types of payments have additional
currency cut-off times. For these payments, you
must give your instructions before the earlier of
the cut-off times that apply for us to treat the
instructions as received before the cut-off time.
Please see the price list for information about
currency cut-off times.
15.3. The maximum execution time (the time it
takes for the payment to reach the Recipient’s
bank), is set out in clause 16. This does not include
the day on which we receive the instruction. The
day we receive your instruction for this purpose
will depend on whether your payment instructions
were received before or after the cut-off time.
15.4. Where you have instructed us to make a
payment immediately, we will begin processing
the instructions when they are received. You
cannot usually cancel your instructions after you
have given them to us, unless the payment is a
duplicate SEPA payment which you have sent
in error (a duplicate SEPA payment is a SEPA
payment that is to the same beneficiary, for the
same amount, and on the same day as another
SEPA payment you have sent), or a SEPA payment
made fraudulently from your account by a nonaccount-holder, or we suffered from technical
problems which led to the payment being made
incorrectly, in which case you can cancel it within
10 working days.
15.5. If you instruct us to make a payment on a
future date, we will begin to process the payment
on the date you specify. In this case, whether you
may cancel your instructions will vary for different
types of payment and for different ways in which the
payment is requested. Information about cancelling
is set out in our Banking made easy brochure. We
can change this information by giving you at least
two months’ advance personal notice.
15.6. After any time limits for cancellation referred
to in this clause have expired, you may only cancel
your instructions if we agree.
15.7. All cut-off times quoted refer to time in
London, UK.
16. Internal transfers, bill payments
(including faster bill payments),
Electronic Fund Transfers, Priority
Payments, SEPA payments, Worldpay
payments and Global Transfers
16.1. Information about how you can request us
to make a payment for each of the payment types
set out above, and whether you can arrange for a
payment to be sent on a future date is set out in
our Banking made easy brochure. We can change
this information by giving you at least two months’
16.2. The maximum execution times for payments
to reach the Recipient’s bank are as follows;
• Internal transfers – immediate.
• Bill payments – immediate for bill payments to
other accounts with us. Three working days for
bill payments to HSBC Bank International branch
accounts. The same day for all other bill payments.
• Electronic Fund Transfers and Global Transfers –
same day.
• Priority payments – next working day (within the
EEA). Up to four working days (outside the EEA)
but this may take longer depending on the country
the money is being sent to.
• SEPA payments – next working day.
• Worldpay – next working day (within the EEA and
in EEA currency). Up to six working days (outside
the EEA and/or non EEA currency) but this may
take longer depending on the country the money is
being sent to.
16.3. We may set limits on the payments you can
make from your Account. If we do, we will tell you
the applicable limit when you make a payment.
Your consent to making a payment will also be
your agreement to the limit that applies to that
payment. We will make payment limits available to
you if requested.
17. Third party authority
If you want to authorise another person to operate
your account(s) you (all of you for joint accounts) will
need to sign a document called a third party mandate.
If you authorise another person to operate your
account then you will be responsible for their actions
or omissions as if they were your own.
18. Statements
18.1. You agree that statements for your Account
will be viewed electronically. Historic statements
and details of recent transactional activity will be
available to view online for six years from the
date a statement is issued or from the date of
the transaction, as applicable. You will not receive
paper statements for your Account.
18.2. We recommend that you check your
statements regularly and at least every 30 days. If
any entry appears to be wrong, you should tell us
as soon as possible in accordance with clause 22.
10
18.3. If an incorrect entry on your account is
identified, we will correct it. If we do this on the
same day the incorrect entry was made the details
may not show on your statement.
19. Balance information
19.1. We may provide you with details of:
• the balance on your account. This may include
transactions that are still being processed and so
may be subject to change;
• the available balance on your account. This includes
the amount of cleared funds in your account.
Your Account and the transactions passing through
it may be affected by a court order or any order
we receive from the Child Maintenance and
Enforcement Commission, that is obtained, for
example against you or your Account. If so, the
balance may change and transactions may not be
processed or may be reversed.
19.2. You will be able to view the following
information via Online Banking:
• incoming standing orders and bill payments
(excluding faster payments); and
• incoming electronic payments such as your
salary, pension payments and dividends.
19.3. The items that are due to credit your account
may be returned or recalled by the person making
the payment and so may not be included in your
statement. The fact that you have been able to
see these items is not a guarantee they will be
paid into or out of your account on the following
working day and that they will appear on your
statement.
19.4. If a standing order that is made to your
account is returned unpaid, the amount of the
standing order will be deducted from your account
before 3.30pm on the day the standing order is
credited to your account. Standing orders sent by
the faster payments system cannot be returned
unpaid.
20. Borrowing from us
You must not borrow on your Account.
21. Fraud prevention
21.1. We may carry out certain checks on
transactions on your account as part of our fraud
prevention measures.
21.2. As part of these fraud prevention measures,
we may need to speak with you to re-confirm
some payments, eg, high value payments, or
we may need to ask you additional security
information. We will tell you when this is the case.
If we need to speak with you but cannot do so
for any reason, we will only make the payment
if we believe it is genuine. Our fraud prevention
measures may lead to the payment being delayed.
This will not prevent you from later disputing you
authorised the transaction.
21.3. If we believe there is suspicious activity
on your account, we may contact you by post,
telephone (including mobile phone), email, mobile
messaging or secure e-message. We may leave a
message to ask that you call us. If we ask you, you
must contact us as soon as possible. In respect of
payments you have made, if you do not reply to
us, we will assume you have not authorised the
transaction and it will not proceed.
22. Responsibilities
22.1. Making payments
22.1.1. We will make payments based on the
information we require you to provide, as set
out in clause 5. If you provide us with incorrect
information, we will not be responsible if the
payment is not made, it is delayed or it is made
incorrectly. If you ask us, we will make reasonable
efforts to recover an incorrect payment.
22.1.2. If you provide us with extra information to
that specified by us as required, we will only be
responsible for making the payment based on the
information we have told you we require.
22.1.3. It is the Recipient’s bank’s responsibility
to make sure a payment we have sent to them is
added to the bank account of the Recipient. Some
Recipient banks will only use the BIC address,
sort code or national bank code and the account
number or IBAN when doing this.
22.1.4. If you have instructed us to make a
payment, we are responsible for it being made
correctly unless we can prove to you, or the
Recipient’s bank (as appropriate), that the payment
was received by the Recipient’s bank within the
timescales for executing payments set out in
clause 16 and in our Banking made easy brochure.
We can change this information by giving you at
least two months’ advance personal notice. Where
we can prove this, the Recipient’s bank will be
responsible to the Recipient for making available
the payment and crediting the Recipient account
as appropriate.
22.1.5. If a payment has been made incorrectly
and we fail to prove the payment you authorised
was received by the Recipient’s bank as required
by clause 22.1.4, we will, without undue delay,
refund your account with either:
• the payment; or
• in the case of an overpayment, any excess
amount incorrectly deducted so you do not incur
any loss,
and we will also restore your account to the
position it would have been in had the incorrect
payment or overpayment not been made,
for example, by refunding any charges or
interest as appropriate. We will not do this if
the circumstances giving rise to the incorrect
payment transaction were due to abnormal and
unforeseeable circumstances beyond our control,
the consequences of which would have been
unavoidable despite all efforts to the contrary.
11
22.1.6. If you ask us, we will make immediate
efforts to trace a payment and will tell you the
outcome.
22.2. Unauthorised transactions
You must read your statements carefully when they
are available online. To help us prevent fraud, you
must tell us immediately by telephoning us if you
do not recognise any transaction shown on your
statement or if you think any payment you have
authorised has been executed incorrectly. If you do
not tell us promptly (at the latest within 13 months
of the date the transaction was deducted from your
account), you may not be entitled to have any errors
corrected.
22.3. Liability for unauthorised transactions
22.3.1. Subject to clauses 22.3.2 to 22.3.4 and
22.4, we will be responsible for any unauthorised
transactions that you tell us about in accordance
with clause 22.2 (if, on reasonable grounds, we
suspect fraud or that you have been grossly
negligent, we will investigate the transaction).
Where we are responsible, we will immediately
refund the amount of the unauthorised transaction
and any resulting interest and charges. We will
have no further liability to you. If we later become
aware of evidence that shows we are not
responsible for the transaction, we will recover an
amount equal to the refund from your account.
22.3.2. You will be responsible for all losses if you
act fraudulently or if you allowed another person
to use your card, security details (including PINs,
security numbers, passwords, fingerprint logins
or other details which allow you to use Online
Banking, TBS and/or the HSBC Mobile Banking
App) or your Account.
22.3.3. You will be responsible for all losses arising
from unauthorised transactions on your Account as
result of:
• you acting fraudulently;
• you intentionally or with gross negligence failing
to use your card in accordance with the HSBC
Personal Banking Terms and Conditions or TBS,
Online Banking and/or the HSBC Mobile Banking
App in accordance with the Terms (including
keeping safe your card, PIN or any other security
or personalised details, and not allowing another
person to register their fingerprints on any device
used to access Online Banking and/or the HSBC
Mobile Banking App); or
• you intentionally or with gross negligence failing
to notify us in accordance with clause 9.3 of the
loss or theft of any card, PIN, or other security or
personalised details.
22.4. Abnormal and unforeseen circumstances
We will not be responsible to you if we fail to
comply with any of the Terms:
• due to abnormal and unforeseen circumstances
beyond our control, the consequences of which
would have been unavoidable despite all efforts to
the contrary; or
• where our failure to comply is due to our
obligations under European or national law.
22.5. Payments into your account
22.5.1. We will only process payments into your
account using the BIC address, sort code or
national bank code and the account number or
IBAN provided.
22.5.2. We can only accept responsibility for
payments into your account after we have received
and checked them.
22.5.3. If a payment is fraudulently or mistakenly
paid into your account, the amount of the payment
may subsequently be deducted. This may happen
even if the funds are included in the balance of
your account, you have used them to make a
payment, have transferred or withdrawn all or part
of them.
22.6. Suspension of TBS, Online Banking or the
HSBC Mobile Banking App
22.6.1 We may, at any time, suspend your use of
TBS, Online Banking or the HSBC Mobile Banking
App if we have reasonable grounds which relate
to the security of or the suspected unauthorised or
fraudulent use of TBS, Online Banking or the HSBC
Mobile Banking App.
22.6.2 We will normally give you advance notice
(in writing, by phone or in branch) if we are going
to suspend your use of your TBS, Online Banking
or the HSBC Mobile Banking App. We will tell
you why we are taking this action but we will
not give you notice or details of the reason for
the suspension if this would compromise our
reasonable security measures or if it is unlawful
to do so. We may occasionally suspend your use
of your TBS or Online Banking without notifying
you where we have been unable to contact you in
advance. We may also suspend your use of your
TBS, Online Banking or the HSBC Mobile Banking
App due to national or European legal obligations
that apply to us.
22.6.3 You can ask us to lift any suspension of
your use of your TBS, Online Banking or the HSBC
Mobile Banking App by calling us.
23. C
hanging the Terms – general
information
23.1. We may change interest rates and other
Terms in accordance with this clause 23 and
clauses 24 to 28.
23.2. For products or services which have a fixed
term, or have some terms and conditions that
are fixed, please see the Additional Conditions for
information on the circumstances in which we
may make changes to those terms. If there is a
conflict between this clause 23 or clauses 24 to
28 and those Additional Conditions, the Additional
Conditions will apply.
12
23.3. When we tell you about a change personally,
we may do this by post, email, secure e-message,
a message on your statement, or in any other way
that will be sent to you individually.
23.4. Information about our current interest rates
is available on our website. When we change the
interest rates on your account, we will update this
information within three working days. We will
update information in our literature, including our
price lists (if applicable), as soon as reasonably
possible.
24. C
hanging interest rates that apply
to money you have with us in your
Account
We may change interest rates applied to money
you have with us in your Account in the following
ways:
• if the change is favourable to you, by, within 31
days of the change, telling you about it personally;
and
• if the change is not favourable to you, by telling
you about it personally at least two months in
advance of making the change.
25. Other changes to the Terms
We may make any other changes to the Terms,
including introducing new charges and making
changes to existing charges and to the basis on
which we charge for operating/providing product(s)/
service(s), by giving you at least two months’
26. Reasons for making changes
26.1. We may make any change to the Terms
under clauses 23 to 25 for all or any of the reasons
set out in this clause 26 that apply.
• If the change is favourable to you.
• Following, or in anticipation of, and to respond
to a change in relevant law or regulation or to
respond to a change in industry guidance or code
of practice or good banking practice.
• To respond to the making of a relevant
recommendation, requirement or decision of any
court, ombudsman, regulator or similar body.
• To respond to the costs or consequences of
any event beyond our control that may impact our
provision of accounts, services or facilities to you.
• To make the Terms clearer.
• To respond to any change in our systems and
procedures, including any change arising from
any reorganisation of our business as a result of
it being acquired by, or by our acquiring, another
bank or organisation.
• To respond to any change in the base rate, or any
rate that replaces it, as set by the Bank of England
or by any Bank that takes over responsibility for
setting such a rate (or the equivalent rate set by
the relevant country’s central bank when dealing
with foreign currency).
• To respond to changes or anticipated changes
in costs associated with relevant technology, the
costs we pay to others in respect of the product in
question, inflation and/or in our costs of providing
accounts, services or facilities.
• To respond to any changes or anticipated
changes in money market interest rates or the cost
to us of money we lend.
• To improve the services we provide.
• To respond to our internal policies on
competitiveness, market share and/or the
profitability of our business as a whole, where
we are not acting dishonestly, for an improper
purpose, in a manner which inappropriately
discriminates against a particular customer or as an
unreasonable financial institution would.
Where we make any change under this clause
the change will be proportionate to the underlying
reason for the change.
27. O
ther reasons for making changes to
the extent the Terms do not apply for
a fixed term
To the extent the Terms do not apply for a fixed
term, we may also make a change to the Terms
under clauses 23 to 25 for any other valid reason
that applies and that is not described in clause 26.
We will always give you personal notice of any
such change and notify you that the change has
been made under this clause 27.
28. W
hat you can do when we tell you
about a change
28.1. When we give you advance notice of a
change we intend to make in accordance with
clauses 23 to 25, before the change takes effect
you may close your account in accordance with
clause 29. There will be no charge for this. If you do
not tell us that you want to close your account, and
if we do not hear from you as described in clause
28.2 before the date each change is to take effect,
then you will be deemed to have accepted the
change and it will take effect automatically.
28.2. If you do not accept a change made under
clauses 23 to 25, then you must tell us before the
change takes effect and we will treat this as notice
from you to close your account immediately in
accordance with clause 29. There will be no charge
for this.
29. Closing your account
29.1. You can close your account at any time,
by sending us a secure e-message over Online
Banking (you can only use Online Banking for this
purpose if you have two or more accounts with us
(including any first direct accounts) and the balance
on your account is being transferred to another
account with us).
29.2. If you close your account in accordance with
this clause 29, your agreement with us, consisting
of the Terms, other than clause 30 and where
13
terms/products/services are expressly stated to
continue, will also end.
29.3. We can close your account immediately in
the following situations:
29.3.1. if you have seriously or persistently broken
any of the Terms, including where:
• you are, or we reasonably suspect you may
be, using or obtaining, or allowing someone else
to use or obtain, an account, service or money
illegally; or
• your account is, or we reasonably suspect your
account is, being used for an illegal purpose; or
• you are, or we reasonably suspect you may be,
acting fraudulently; or
• your behaviour is improper, for example you act
in a threatening or violent manner towards staff,
which makes it inappropriate for us to maintain
your account; or
• you were not entitled to open your account or
take out your service; or
• we have demanded that you repay an overdrawn
balance on your account to us and you fail to do
so; or
• you have not provided us with adequate
information required under clause 30.3; or
29.3.2. if we reasonably consider that by
continuing the contract:
• we may break a law, regulation, code, court order
or other duty; or
• we, or another HSBC Group company, may
be exposed to action or censure from any
government, regulator or law enforcement agency.
29.4. We will give you notice in writing
immediately after your account has been closed
under clause 29.3.
29.5. We may close your account for any other
reason by giving you at least two months’ written
notice.
29.6. You must repay any money owed to us
before we close your account.
29.7. If we close your account we will repay any
credit balance to you.
29.8. In the event of your death, we may require
a Grant of Probate (in Scotland “Confirmation”) or
Letter of Administration issued by the authorities
where your account is based (including the
Channel Islands and Isle of Man) before releasing
any monies in your account to your personal
representatives.
30.
Your Information
We will not disclose Customer Information to
anyone, other than where:
• we are legally required to disclose;
• we have a public duty to disclose;
• our, or a third party’s, legitimate business
purposes require disclosure;
• the disclosure is made with your consent; or
• it is disclosed as set out in this clause 30.
30.1. Collection of customer information
Members of the HSBC Group may collect, use and
share Customer Information (including information
about you, your transactions, your use of our
products and services, and your relationships with
the HSBC Group). Customer Information may be:
• requested by members of the HSBC Group or on
their behalf;
• collected from you directly, from someone acting
on your behalf, or from anywhere else eg, credit
reference agencies;
• combined with other information available to
members of the HSBC Group.
30.2. Use of customer information
We will process, transfer and disclose Customer
Information to:
• provide you with Services;
• deal with any of your transactions;
• meet Compliance Obligations;
• perform Financial Crime Risk Management Activity;
• collect any money you owe us;
• perform credit checks and obtain or provide
credit references;
• enforce or defend the rights of a member of the
HSBC Group;
• meet the internal operational requirements
of members of the HSBC Group (including, for
example, product development, insurance, audit
and credit and risk management);
• manage our relationship with you (including
marketing and marketing research if you agree to
them); and
• verify your identity.
30.3. Sharing customer information
When we use Customer Information as set out
above, we may transfer and disclose it as follows:
• to any member of the HSBC Group and anybody
who provides services to them or their agents;
• to any Authorities;
• to persons acting on your behalf, payment
recipients, beneficiaries, account nominees,
intermediary, correspondent and agent banks,
clearing houses and clearing or settlement
systems;
• to other financial institutions, fraud prevention
agencies, trade associations, credit reference
agencies and debt recovery agents;
• to any introducing broker to whom we provide
instructions or referrals, or from whom we receive
them;
14
• to any third party in connection with any
reorganisation, sale or acquisition of any HSBC
Group member’s business;
• to any third parties we use to provide banking
and card services to you; and
• to third parties for marketing purposes where
you have consented to marketing.
For example, regulations based on the Common
Reporting Standard require us to report certain
information about you (and/or about certain
Connected Persons) to the tax authorities in the
country in which your account is maintained
(eg, HM Revenue & Customs in the UK), which
may transfer that information to tax authorities
in countries where you or a Connected Person
may be tax resident pursuant to international
agreements to exchange financial account
information.
However, whether it’s processed in the UK or
overseas, Customer Information will be protected
by a strict code of secrecy and security applying
to all members of the HSBC Group, their staff and
third parties holding information on their behalf.
30.4 Your responsibilities
• You must tell us in writing about any changes to
Customer Information provided to any member of
the HSBC Group within 30 days of the change.
• You must promptly provide any Customer
Information requested by any member of the
HSBC Group.
• Before you provide any Personal Data or Tax
Information about a Connected Person to a member
of the HSBC Group, you must first tell them about,
and obtain their agreement to, their information
being processed, transferred and disclosed as set
out above. You must also tell them that they can
access and correct their information.
You alone are responsible for complying with
your tax obligations (and Connected Persons
are responsible for complying with theirs), such
as payment of tax and filing of tax returns, in all
countries where those obligations arise and relating
to the opening and use of accounts and Services
provided by members of the HSBC Group. Some
countries’ tax laws may apply to you even if you
do not live there or are not a citizen of that country.
No member of the HSBC Group provides tax
advice or is responsible for your tax obligations
in any country including in connection with any
accounts or Services provided by members of the
HSBC Group. You should seek independent legal
and tax advice.
30.5 What happens if you don’t meet your
responsibilities?
If you:
• do not promptly respond to our requests for
Customer Information; or
• do not agree that we can disclose, transfer or
process Customer Information in accordance
with this clause Your Information (other than for
marketing or market research purposes); or
• if a member of the HSBC Group suspects
Financial Crime,
then we may:
(i) be unable to provide all or part of the Services to
you and can end our entire relationship with you;
(ii) take necessary steps for any member of the
HSBC Group to meet the Compliance Obligations;
and/or
(iii) block or close your account(s).
If you do not give us Tax Information about you or
a Connected Person when we request it, we may
make our own decision about your tax status. This
may result in us reporting you to a Tax Authority,
withholding any amounts from products or
services you have with us and paying those to the
appropriate Tax Authority.
30.6 Accessing your information
You can make a written request for a copy of certain
personal records we hold about you. The current fee
is £10.00 per request from each individual.
30.7 Actions we take to prevent financial crime
Members of the HSBC Group may carry out
Financial Crime Risk Management Activity.
Exceptionally this may result in members of the
HSBC Group delaying or refusing either to process
a payment or your instructions, or to provide all or
part of any Services to you.
No member of HSBC Group shall be responsible
to you or any third party for any loss incurred as a
result of any member of the HSBC Group carrying
out Financial Crime Risk Management Activity.
30.8 Credit reference and fraud prevention
agencies
We may share information with credit reference
agencies for the uses described under the heading
“Use of customer information” above, including to
verify your identity and suitability for the Account.
More information is set out in our leaflet “Credit
Scoring, Credit Reference and Fraud Prevention
Agencies” available on our website, from branches
or by calling 0800 587 7008 (textphone 0800 028
3516). Please also call this number if you want
details of the credit reference and fraud prevention
agencies we use. Lines are open 8.30am to 6pm
Monday to Friday, excluding public holidays.
30.9 Information we may store on your
computer
When you use any device to access HSBC Group
websites, information may be stored and accessed
on your device:
• to improve your experience;
• to improve the functionality security and
performance of those websites;
• to provide you with marketing;
• to provide us with information about how those
15
websites are used and how you arrive at those
websites; and/or
• to ensure that marketing information displayed to
you when you use HSBC Group websites is more
likely to be relevant and of interest to you.
If you receive emails from or on behalf of the
HSBC Group, they may include technologies to
track, for market research purposes, if you open
the emails and if you use internet links within
them. Further information on our cookie policy,
website terms and privacy statement can be found
on our website.
30.10 Other ways we can use your information
To ensure that we carry out your instructions
accurately, to help us improve our service and in
the interests of security, we may monitor and/
or record your communications with us such as
telephone calls and conversations in branches.
In the interests of security and preventing crime
we may use closed-circuit TV in and around our
premises for the monitoring and collection of
sound and/or visual images. All recordings remain
our sole property.
We may make and keep copies of identification
evidence that you provide.
If you change your mind about receiving marketing
information or about participating in market
research you should tell us.
This clause 30 will continue to apply even if
this agreement is ended by you or us.
31. Our right of “set-off”
31.1. If:
• any accounts you hold with us in your sole name
and which you hold jointly with another person(s)
are in credit; and
• you have failed to pay us any amount which
you owe on any other accounts you hold with us
(in your sole name or which you hold jointly with
another person(s)) anywhere (including any card
accounts and those in different currencies) or any
other amount you owe us.
We may use the money you hold with us to
reduce or repay the amount which you owe us.
This is called our right of “set-off”.
31.2. We can use our right of set-off as follows:
Account in
credit held in
name of:
Right of set-off can be
applied against amounts
owed on accounts held by:
A
A
A
A and B
A and B
A and B
A and B
A
A and B
B
31.3. In addition, if any accounts you hold with
us (in your sole name or which you hold jointly
with another person(s)) are in credit we may use
that money to repay any amount you owe on any
other account (in your sole name or which you
hold jointly with another person(s)) with any other
company in the HSBC Group anywhere (unless we
are prevented from doing so by law).
31.4. We will not use our right of set-off
• against any money which we hold in an account
in your name which you have advised us is not
yours; or
• against any money which we are required to hold
by law in an account in your name for someone
else; or
• in any way that contravenes any law, regulation,
code of conduct or industry guidance.
31.5. If we are contemplating using our right of
set-off:
• we will always remind you of our rights by
providing you with general information about our
set-off rights and the circumstances in which we
may exercise them in advance; and
• in doing so, we may (and you irrevocably
authorise us to) convert to sterling any balance that
is in a currency other than sterling at the HSBC
exchange rate that applies at the time.
32. Inactive accounts
We will treat your account as dormant (ie, we
suspend it) if it has been inactive for at least 12
months.
33. Unclaimed Assets Scheme
33.1. This section does not apply to customers
who are under the age of 18, or accounts held in
Jersey, Guernsey and the Isle of Man.
33.2. We participate in the unclaimed assets
scheme established under the Dormant Bank and
Building Society Accounts Act 2008.
33.3. If you have an account with us, including an
account that we have closed in accordance with
these Terms but we have not been able to repay
your money to you, and there has been no activity
from you in relation to that account for at least the
last 15 years, we may transfer your balance to the
unclaimed assets scheme at Reclaim Fund Limited
(“RFL”). We will give you at least 30 days’ notice
before we transfer any of your money to RFL. RFL
is a not-for-profit reclaim fund which is authorised
and regulated by the Financial Conduct Authority.
33.4. Upon transfer of the money to the RFL we
will close your account in accordance with clause
29 of these Online Savings Terms (unless it has
already been closed).
33.5. You will still have the right to your money
after it has been transferred to RFL. We will handle
all repayment claims and so you should ask us (and
not RFL) for information about having your money
repaid to you.
16
33.6. Both we and RFL participate in the Financial
Services Compensation Scheme (“FSCS”). The
transfer of the money to RFL will not affect any
entitlement you have to compensation under the
FSCS.
34. Credit Interest
34.1.We will pay you credit interest gross.
35. Bankruptcy
35.1. For accounts in the UK only. In the event that
a petition for a bankruptcy order or sequestration
is presented against you then you agree that we
may:
• suspend or stop your ability to make payments
via Online Banking and TBS;
• refuse to act on any instructions given by you or
anyone else to make any payment(s) out of your
account unless you have previously obtained an
appropriate order from the Court; and/or
• set up a separate account(s) in your name to
which any of your future payments in will be
credited.
In the Channel Islands and the Isle of Man, local
legislation will apply.
35.2. If we are notified that any other court order or
arrangement has been entered into or application
made in relation to your account which requires
authority to be obtained from a third party before
we act on instructions to make payments from
your account, you agree that we may take any of
the actions set out in the first two bullet points
in clause 34.1 above until we receive appropriate
authority from the relevant third party.
36. Cancellation of your account
For a period of 14 days after the date we open
your Account, you have the right to cancel your
agreement with us by closing your account. You
can do this by writing to us at PO Box 6201,
Coventry CV3 9HW, or via Online Banking. We will
give you all your money back together with any
interest it has earned. We will ignore any additional
charges and any notice period that applies to your
account. For applications completed by telephone,
the cancellation period will start from the date after
you receive the terms and conditions in the post
by email or secure e-message. You can tell us you
want to close your account by:
• calling us on the applicable number set out in
the table before clause 1 of these Online Savings
Terms or writing to us at the above address;
• telling your branch in writing, by phone or in
person; or
• via Online Banking.
37. Transferring your account
We may transfer you from your existing account(s)
to other account(s) we believe are appropriate for
you if your existing account(s) are no longer going
to be sold by us, or if we introduce new eligibility
criteria or change any existing eligibility criteria for
such account(s) and you do not meet this. We will
give you at least two months’ notice of this. You
can close your account within 60 days of it being
converted without any charge or interest being
applied (if applicable) for doing so.
38. Changing our banking hours
and practice
We may change our banking hours, banking
practices, availability of branches and similar
matters by giving you notice in our branches or
in the national press or by post (which includes
statement messages and secure e-messages).
39. Contacting you
39.1. You agree that we may use any contact
details you have provided to us, including your
postal address, telephone number(s) (including your
mobile telephone number) and email address to
contact you for service or operational reasons. These
include telling you about changes to the Terms,
including interest rates, that apply to your account(s)
and generally communicating with you about the
day-to-day running of your account(s), products and
services. You agree that we may also contact you
using our secure e-message service within Online
Banking for these purposes. You must ensure that
the contact details you provide are accurate and that
you notify us promptly of any changes, including
to your email address, telephone number(s) and
postal address. Remember, communications may
contain confidential information and if anyone else
has access to your email inbox or mobile telephone
messages for example they may be able to see
this. If you would prefer that we do not contact
you for service or operational reasons by email,
mobile message or secure e-message please let
us know. Whilst we will try to use your preferred
channels wherever possible, you may continue to
receive important service messages via any of these
channels, for example, when we need to contact
you urgently.
Where we hold alternative postal address(es) for
you, we may send mail to your home address if
it is returned from, or you do not respond to, mail
sent to your correspondence address.
39.2. We may record telephone numbers
(including mobile telephone numbers) from which
you contact us from time to time. In limited
circumstances, we may use these telephone
numbers to contact you if we are unable to contact
you via telephone numbers you have provided us.
17
40. Transferring rights and obligations
We may transfer all or any of our rights in relation
to your account. We may also transfer any of our
obligations but only to someone we reasonably
consider capable of performing them equally as
well as us and who is authorised or recognised
by the FCA as being entitled to accept deposits.
This includes us appointing another HSBC Group
company as our agent (ie, to act on our behalf)
for debt recovery purposes. You may not transfer
any of your rights or obligations in relation to your
account or transfer or assign any account or
deposit.
41. Not enforcing the Terms
We may occasionally allow you extra time to
comply with your obligations or decide not to
exercise some of our rights. However, we can
still insist on the strict application of these terms
later on.
42. Your statutory rights
Nothing in the Terms will reduce your statutory
rights including your rights relating to misdescribed
accounts or services, the fairness of terms on
which they are provided to you, any rights you
may have to close your account and/or claim
compensation. For further information about your
statutory rights contact your local authority Trading
Standards Department, the Office of Fair Trading or
the Citizens Advice Bureau.
43. Governing law and language
For accounts opened in the UK (except Scotland),
the Terms are governed by the laws of England
and Wales as are our dealings with you until the
time your account is opened. For accounts opened
in Scotland, Scottish law will apply. For accounts
opened in the Channel Islands and Isle of Man,
the local law of the island where your accounts are
held will apply. Alderney and Sark are governed
by the laws of the Bailiwick of Guernsey. You and
we submit to the non-exclusive jurisdiction of the
courts of England and Wales, Scotland or the Isle
of Man, Jersey or Guernsey as appropriate.
The Terms are in English and all communications
we send to you will be in English.
General Information
HSBC Bank plc is covered by the Financial Services
Compensation Scheme (FSCS). The FSCS can pay
compensation to depositors if a bank is unable to
meet its financial obligations. Most depositors are
covered by the scheme.
In respect of deposits, an eligible depositor is entitled
to claim up to the current FSCS limit for deposits.
For joint accounts each account holder is treated
as having a claim in respect of their share so, for a
joint account held by two eligible depositors, each
depositor would have a claim up to the FSCS deposit
limit and so the maximum amount that could be
claimed in total would be twice the current FSCS
limit. The FSCS deposit limit relates to the combined
amount in all the eligible depositor’s accounts with
the bank, including their share of any joint account,
and not to each separate account.
First direct and HSBC are both trading names of
HSBC Bank plc and customers who hold deposits
under both trading names will only be eligible for one
claim of up to the FSCS deposit limit in total.
For further information about the scheme (including
the current limits, amounts covered and eligibility to
claim) please ask at your local branch, refer to the
FSCS website www.fscs.org.uk or call the FSCS on
020 7741 4100 or 0800 678 1100. Please note only
compensation related queries should be directed to
the FSCS.
In Jersey HSBC Bank plc is regulated by the
Jersey Financial Services Commission for Banking,
General Insurance Mediation and Investment
Business and we abide by the Code of Practice
for Consumer Lending. In Guernsey HSBC Bank
plc is licensed by the Guernsey Financial Services
Commission for Banking, Insurance, Collective
Investment Schemes and Investment Business. In
the Isle of Man, HSBC Bank plc is licensed by the
Isle of Man Financial Service Authority.
18
How to complain
Accounts held in the Channel Islands
If you are a customer of our branches in the
Channel Islands and you are not satisfied with
our final response to your complaint, you can
refer your complaint to the Channel Islands
Financial Ombudsman (CIFO). You must contact
CIFO within six months of the date of our final
response or CIFO may not be able to review your
complaint. You must also contact CIFO within six
years of the event complained about or (if later)
two years of when you could reasonably have
been expected to become aware that you had a
reason to complain. You can contact CIFO at:
Channel Islands Financial Ombudsman (CIFO)
PO Box 114
Jersey,
Channel Islands
JE4 9QG
Tel: 01534 748610 (Jersey office)
Tel: 01481 722218 (Guernsey office)
Website: www.ci-fo.org
Accounts held in the Isle of Man
If you are not satisfied with our final response
to your complaint, you can refer your complaint
to the Financial Services Ombudsman Scheme
for the Isle of Man (FSOS). You must bring your
complaint to the FSOS within six years of the
act or omission which led to your complaint
and within two years of when it should have
come to your notice if you weren’t aware of it
immediately. You can contact the Isle of Man
FSOS at:
The Financial Services Ombudsman Scheme for
the Isle of Man (FSOS)
Government Buildings
Lord Street
Douglas
Isle of Man
IM1 1LE
Tel: 01624 686500
Website: www.gov.im/oft/ombudsman
Accessibility
To find out more about our accessible services please visit
www.hsbc.co.uk/accessibility or ask at any of our branches.
If you’d like this document in another format
such as large print, Braille or audio, please
contact us on 03457 404 404.
A textphone service is available for customers with hearing and/
or speech impairment(s) on 03457 125 563 (+44 2070882077
from overseas). BSL Video Relay Service is also available
(Monday-Friday, 8am-6pm, excluding Bank and Public Holidays)
at www.hsbc.co.uk/accessibility.
Issued by HSBC Bank plc
HSBC Bank plc, Customer information, PO Box 6201, Coventry CV3 9HW
91804-1 MCP46135 03/16 ©HSBC Bank plc 2016. All Rights Reserved.

Personal Banking

Transcription

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