Case Study

CASE STUDY: Land Home Financial Services, Inc.
Challenges
As Land Home Financial Services grew and
Mortgage Lender and
Financial Services
they found themselves with a mixed bag of
service providers for their phone services
and wide area network. The company
Customer:
personalized support philosophy. We like
Land Home
Financial Services, Inc.
About Customer:
Land Home Financial Services, Inc.
has been in business since 1988
providing diversified funding options
and superior personalized services
to homebuyers, mortgage brokers,
builders, home retailers and real
estate agents. The company is an
approved FHA direct lender and
has specialized in VA loans for
more than 25 years. Their mission
is to provide competitive interest
rates, loan fees and excellent
p e r s o n a l ize d c u s t o m e r s e r v i c e.
Land Home Financial Services is
licensed in 47 states and DC, is a
Fannie/Freddie seller servicer and
has an A+ rating with the Better
Business Bureau.
nightmare:
levels of QoS and the ability to bring our own
bandwidth at the rest.
Land Home Financial Services.
transferring calls and even calling
Land Home Financial Services needed not
automated systems to reach colleagues
• Billing issues - Because all their
vendors had separate bills it took the
their corporate headquarters and their
sort, code and pay each one
To address these issues, the company
•
IT support issues - Land Home
Financial Service’s IT team was constantly
and managed network providers were
Masergy came out on top.
CASE STUDY: Land Home Financial Services, Inc.
Solutions
Business Benefits
Masergy provided Land Home Financial Services with an
expert engineering team who delivered a compelling endto-end proof of concept. Masergy’s UCaaS proof of concept
Masergy's UCaaS and Managed Cloud Networking
along with Masergy’s Managed Cloud Network for its two
a true work from anywhere BYOD environment for
their agents. Employees now simply use a four digit
extension to call colleagues, can easily transfer calls
and hold conference calls – something that previously
had been impossible
that was needed up front, met deadlines and managed
and was referred to as “completely seamless.”
Masergy’s UCaaS provides the company with over
450 Polycom VVX series phones distributed among all
invoices from hours down to mere minutes
• Enhanced support – Masergy's live 24/7 managed
support frees up their IT team for more strategic
Services leverages Masergy’s mobility feature set to allow
incoming calls to be transparently sent to cell phones or
UC deployments. Land Home Financial Services also plans
to leverage Masergy UCaaS APIs and Communicator to
enable click-to-call and other customer service and sales
Masergy’s UCaaS and Managed Cloud network
implementation was a walk in the park and their tech
support team is the best in the industry. With our
previous vendors there was never a single point of
contact and it felt like we were working with a machine.
At Masergy we personally know our support team and
they always strive to get things done for us in a timely
fashion.”
--Ramon Gutierrez, Systems Administrator,
Land Home Financial Services.
network.
masergy.com
+1 (866) MASERGY (627-3749)
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