Snow and Ice Snow and Ice



Snow and Ice Snow and Ice
May/June 2003
Snow and Ice
Beckon in Breckenridge
Also Inside:
Tribute to Fritz Dietl
Hire Attitude; Train Skills
30 Tips to Improve Your Trade Show Experience
volume 5, number 6
Dianne Powell
Editorial Advisors
Peter Martell
Patti Feeney
Print Production and
Advertising Sales Manager
Carol Jackson
Art Director
Cindy Winn Livingston
Hire Attitude; Train Skills . . . . . . . . . . . . . . . .12
by Andy Deyo
7 Tips to Keeping Good People . . . . . . . . . . .12
by Emily Huling
Evaluation Supports Excellence . . . . . . . . . .14
by Tina Syer
Reflections on Skating . . . . . . . . . . . . . . . . . .16
by Dianne Powell
Andy Deyo
Jeffrey Doucette
Susan A. Friedman
Emily Huling
Tina Syer
30 Tips to Improve Your Trade Show
Experience . . . . . . . . . . . . . . . . . . . . . . . . . . .21
The ISI EDGE (USPS 017-078,
ISSN 1522-4651) is published
bimonthly; January/February,
March/April, May/June,
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Ice Skating Institute, 17120 N.
Dallas Pkwy., Ste. 140, Dallas,
TX 75248-1187. Annual
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year. Periodicals postage paid at
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mailing offices.
Tribute to Fritz Dietl . . . . . . . . . . . . . . . . . . . .26
address changes to ISI EDGE,
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17120 N. Dallas Pkwy., Ste.
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by Susan A. Friedman
Snow and Ice Beckon in Breckenridge . . . . .22
Photo provided by the Town of Breckenridge
Ice Skating Institute
may/june 2003
Stephen C. West Ice Arena
by Dianne Powell
Energy Saving Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
by Jeffrey Doucette
What to Do When a Customer Is Unhappy . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Adult Championships Team Entry Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Adult Championships Individual Entry Form . . . . . . . . . . . . . . . . . . . . . . . . . .32
Coaches Corner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Bronze Certification Test Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Classified Ads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
New ISI Manuals Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
CROSSCUTS News and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
CALENDAR ISI Endorsed Competitions, Shows/Exhibitions . . . . . . . . . . . .18
ICE ARENA ASSOCIATIONS NEWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
GETTING CONNECTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
ADVERTISERS INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
ISIA EDUCATION FOUNDATION REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Dedicated to providing leadership,
education, and services to the
ice skating industry.
ice skating institute
17120 N. Dallas Parkway, Suite 140
Dallas, TX 75248-1187
Phone: (972) 735-8800
Fax: (972) 735-8815
e-mail: [email protected]
isi international headquarters staff
Executive Director
Peter Martell
Managing Director,
Member Programs and Services
Patti Feeney
Karen Schaffer
Membership Coordinator
Kimberley Russelle
Dianne Powell
Advertising Sales and
Print Production Manager
Carol Jackson
National Events Coordinator and
Skating Program Director
Lynn Roseberry
Administrative Assistant
Kathy Chase
Art Director
Cindy Winn Livingston
Information Services Coordinator
Jeff Anderson
Sponsorship Sales Manager
Stuart Sedransky
Telephone 972-735-8800
isi officers
1st Vice President
2nd Vice President
Immediate Past President
Jim Lange
Mike Paikin
Gerry Hart
Jim Hartnett
Terry Juliar
Boyd Wietecter
District 1
Katy Hayden
District 2
Robyn Bentley
District 3
Richard Arenella
District 4
Jeff Doucette
District 5
Shane Douglas
District 6
Carol Burns
District 7
Margy Bennett
District 8
Spiro Giotis
District 9
Ginger Krueger
District 10
Barb Yackel
District 11
Liz Folger
District 12
Tim Johnson
District 13
Janice Teodoro Forbes
District 14
Paige Scott
District 15
Donald Bartelson
District 16
Cindy Solberg
District 17
Jos Pronk
District 18
Jean-Claude Detre
Jay Wescott
Builders & Suppliers
Doug Peters
Dianne DeLeeuw
Commercial Rinks
Andy Deyo
Public Rinks
Al Tyldesley
Schools, Colleges, Universities
PSA Representative
Gerry Lane
USFSA Representative
Homer Hagedorn
Lifetime Honorary Member
Carol Zdziebko
news and notes
Illinois Legislature to Consider Skating
Rep. Sidney Mathias, R-Buffalo Grove,
introduced a bill to create an ice rink
safety code after an ice arena owner in
the Chicago suburbs closed his business
to the public after an accident caused
his insurance rates to soar. The bill
would require owners to post signs
about the dangers of ice skating and
would require skaters to heed the warnings and skate “with reasonable control
and speed.” Mathias said, “People fall
down all the time, and they shouldn’t
be able to sue the rink if they (rink owners) have done everything properly.”
RDV Sportsplex Offers Online Shopping
RDV Sportspex in Orlando, FL has
launched an online shopping website.
Items for sale include RDV Sportsplex
apparel, college hockey jerseys, novelty items and official Orlando Magic
merchandise. RDV Sportsplex is a
365,00-square-foot, $60 million, stateof-the-art fitness, wellness, sports and
recreation facility owned by RDV
Sports and Florida Hospital. It features
a full-service athletic club, tennis center, two ice rinks, pro shops, café, salon
and spa, medical offices, corporate
offices and training facilities for the
NBA’s Orlando Magic.
Asiaf Skating Arena Hosts Special Ed
Each year Asiaf Skating Arena, home of
the Bay State Blades in Brockton, MA,
provides 150 special education students
from area schools a chance they might
not otherwise have. The students don
ice skates and glide around the arena as
part of their physical education program. Students participate in two, sixweek sessions. Afterwards, each student
is given an individual skating challenge
based on ability, and when they meet
their challenge they are awarded a
medal from Special Olympics of MA.
Facility Management Corporation,
which operates Asiaf Skating Arena,
provides free ice time and rental skates
in recognition of the program’s value.
New Owner for Murray Sandler Skate
& Rink Supply
Murray Sandler, former president of the
Ice Skating Institute, member of the ISI
Hall of Fame and ISI Lifetime Achievement Award recipient, has sold the company he founded almost 45 years ago to
Jay Muirr. Sandler reports that Muirr has
been in the hockey retail business for
several years and sought to change from
retail to wholesale. “It’s a good fit for him
and me,” said Murray, who invites everyone to stop by the Murray Sandler Skate
& Rink Supply booth at the ISI Trade
Show to meet Muirr. The company name
will remain and Sandler will stay with
the company on a part-time basis as a
Wild Winter Warm-Up Raises Money
for Charities
Hundreds of people attended the
fourth annual Wild Winter Warm-Up
and “Stew-Off” cooking contest at the
Danbury Ice Arena in Danbury, CT in
March. The event, organized by Danbury’s mayor and first lady, featured
family activities, raffles, prizes, face
painting, clowns, a disc jockey, and a
live orchestra. Money raised benefits
local charities.
Murray Sandler
Riedell Unveils New Boots
Riedell Skate Company recently
announced the release of three new
the edge may/june 2003
boots. The Elite HLS 1500 with the new
Heel Lock Stabilizer, a patent-pending
design configured to eliminate heel slippage and increase a skater’s comfort, is
ideal for advanced competitive skaters.
The HLS 1500 is equipped with a triple
laminated comfort tongue for support,
a ribbed forefoot flex design for individualized fit and comfort, and an antirotational tongue lace bar designed to
eliminate tongue rotation.
Riedell’s Yellow Ribbon 110 is designed
for the occasional skater who wants quality and value. The Yellow Ribbon 110’s
quilted, soft lining provides comfort and
maintenance-free performance. It features a low profile forward flex design,
reinforced uppers, foam quarter padding,
a split comfort tongue and PVC maintenance-free outsoles. The Riedell Ribbon
Series is designed specifically for the
beginner and recreational skater. In addition to the Yellow Ribbon 110, other
styles include the Blue Ribbon 121, Red
Ribbon 117, and White Ribbon 112.
The new Riedell Gold Medallion 300
features a patent-pending design configured to eliminate heel slippage and
increase comfort and control, making
it an excellent choice for instructional
level skaters. The Gold Medallion 300
features a rolled top collar, extended
open-throat design and heat activated
form fit reinforcements.
FMC Facilities Partner with Career
Exploration Life Skills Program
A working partnership between Navin
Arena and Marlborough (MA) High
School’s Career Exploration Life Skills
Program is allowing special needs students to explore jobs at the Navin
Arena. Twice a week students perform
maintenance tasks at the rink while
learning what the work world is like
and what skills they may have to help
them cope. The school rotates students
between the Navin facility and other
businesses. A similar program is hosted
by Fitzpatrick Arena in Holyoke, MA.
Both facilities are operated by Facility
Management Corporation.
resurfacing machines at the ISI Conference and Trade Show in Las Vegas, NV,
May 27-29, 2003.
The Nissan 2.5 liter fuel-injected engine
that powers the Model 540 provides
additional resurfacing power while
maintaining the fuel efficiency of a
four-cylinder engine. The 540 has a
Sundstrand 44 series hydrostatic transmission with a loop flusher for
enhanced performance and features the
latest designed conditioner from Zamboni. While maintaining its unmatched
shaving performance, Zamboni has created an easier to service bearing location
for the horizontal auger.
In the continuing legacy of its
founder, Frank Zamboni, the Zamboni
Company works to continually innovate and build the best ice resurfacing
machine for ice rinks and arenas
throughout the world.
Zamboni 540 to Be Introduced at ISI
Trade Show
Athletica’s New GlassFlex System
Exceeds NHL Standards
The Zamboni Company will introduce
the latest in its popular 500 Series of ice
Extensive testing by a Denver-based
engineering firm confirms that AthletContinued on page 6...
the edge may/june 2003
...Continued from page 5
ica’s redesigned GlassFlex seamless glass
hockey dasher shielding system
exceeds the flexibility criteria mandated by the NHL by up to 55%. The
league required that by the beginning
of the 2003/2004 season all NHL facilities that use seamless glass must be in
compliance with the flexibility standard. Tests included simulation of both
“soft” and “hard” player impacts on
the end, side and radius panels. The
new, improved GlassFlex exceeded the
soft hit criteria by up to 55% and the
hard hit criteria by up to 21%.
The new version of GlassFlex allows
the glass channel to slide back and
forth upon impact. The improved
design allows the glass to be easily
adjusted without shims. The glass
stands straight and true without clips.
In addition, by utilizing a laminate
called PowerPlate from Clear Defense,
the thinner glass (1/2” vs. 5/8” on the
radius and ends) is easier to move
because of the reduced weight. Other
changes include a newly designed gasket to cover any gaps in the top cap
caused by the sliding glass channel, a
new clip for holding the glass, and edging on the glass to protect player and
reduce conversion time.
Arena Openings
• Grande Prairie, AB, CN – A new
twin-ice arena complex opened in
Grand Prairie in April. The sledge hockey-friendly facility has player boxes on
one ice pad with see-through boards so
sledge hockey players can watch the
play from the box. There’s also a storage area for sledge equipment.
New Construction
• New Kensington, PA – Ground was
broken in March for construction of
Valley Sports Complex which will
include an indoor ice rink, fitness center, tennis courts, a pro shop, arcade,
birthday party rooms, meeting areas
and food kiosks. Construction costs
are estimated at $4.6 million. The
developer is DR Ice of Monroeville;
Rich McDonald is the managing partner. The complex is scheduled to open
September 1.
• Calgary, AB, CN – Ground was broken in March for construction of the
Nose Creek Recreation and Library Centre. The $32.6 million, 194,000-squarefoot centre will include a triple gymnasium, two NHL-sized hockey rinks, and
aquatics and fitness centres.
• Aberdeen, SD – Construction on
the new, roughly $2 million ice arena
addition to the Holum Expo Building
is almost complete. In addition to
the second sheet of ice, the facility is
gaining six locker rooms, a new concession stand and a second floor
over-looking both rinks. Work
should be completed by early summer. Bleachers to accommodate
1,800 to 2,000 people will be added
as funds are raised.
coach from Oceanside, CA, is a Positive
Coaching Alliance trainer.
• Matt Foye is the new arena manager at Bridgeton Ice Arena in North
Bridgeton, ME.
• Congratulations to Andrew, Jeannie and Annelise Foland on the
impending birth of a new addition to
their family, due November 19. Andrew
is the skating director and Jeannie is an
instructor at Aerodrome Ice Skating
Complex Willowbrook in Houston, TX.
Andrew proposed to Jeannie during the
2001 ISI Conference in Las Vegas.
• Nashua, NH – A new single sheet
facility with the potential to expand to
a double sheet is under construction
with plans to open this fall.
• Martha’s Vineyard, MA – A new
addition, being built on the island’s ice
arena, will be named for Ryan More, a
high school hockey player who died in
a car accident in 1997. The addition
will include six locker rooms, showers,
referee room and coaches rooms.
Names in the News
• Reynold Fauci, director of the
William G. Mennon Sports Arena in
Newark, NJ, has been promoted to
director of recreation for all facilities
owned by the Morris County Park
Nine-month-old Annelise Foland models her first skating dress and Riedell skates.
Rink Rumblings
• Minneapolis-based dasher board
manufacturer and arena equipment
supplier Becker Arena Products has
introduced the company’s newest staff
member, Robb Olexin. Olexin, formerly with Ice America in Dallas, TX, is
responsible for overseeing equipment
installations for Becker Arena Products,
Inc. Olexin has over 20 years of experience as an operator and manager of ice
rink facilities throughout Canada and
the U.S. In 1989, Olexin started an ice
rink/multi-sports facility management
and consulting company where he
spent most of his time in facility management and operations.
• Spokane, WA – In its January financial statement, AmericanWest Bancorporation reported that two ice arenas in
Spokane are on the bank’s real estate
accounts for a total of $4.8 million and
are being actively marketed for sale.
• Ken Partner is the new hockey
director at Galactic Ice in Altoona, PA.
• Natick, MA – Town officials are
debating the future management of
West Suburban Skating Arena. At issue
is the question of whether town select-
• Shannon Peck, a figure skating
• Randolph, MA – A school committee
member wants the town to lease the
Zapustas Ice Arena to a private operator to generate money for Randolph
schools. The arena, which opened in
1971, needs an estimated $500,000 in
repairs and improvements.
Continued on page 8...
the edge may/june 2003
Great defogging begins here,
in the minds of our engineers.
For example, take our Arid-IceTM
Desiccant Dehumidifiers.
Benefits include:
• Better Ice
• Better Air
• No Dripping
• No Mold
• Year Round
• Reduced
Energy Costs
• Dependable
• Retrofitting
Existing Rinks
Concepts & Designs, engineer Stanley
Harcourt pictured here, may never
make the Olympics as a figure skater.
But rink operators around the world
would gladly award him a gold medal
for arena dehumidification. Contact
him for assistance with rink and arena
29235 Lorie Lane • P.O. Box 1013
Wixom, MI 48393-1013
248-344-7236 • Fax: 248-344-9401
[email protected]
ETL-C, ETL and CE Rated
...Continued from page 7
men should run the facility or rent it
out. The rink reportedly needs a new
natural gas compressor.
• Huntington, NY – The town of
Huntington is looking at design proposals for a new ice rink at Dix Hills
Park. The new rink will likely share
common areas with the existing rink.
Guidelines call for an ice hockey rink
with penalty boxes, team benches, officials’ area, four locker rooms, two classrooms, a first aid room, additional
bathrooms and expansion of the concession area. During summer months,
the old rink will be covered with artificial turf and used as an indoor recreation area.
• Pittsburgh, PA – Community
activists are calling for the reopening of
Nevile Ice Rink. The city-owned facility
closed in 2001
• Springfield, MA – A city budget crisis brought on in part by the governor
cutting $114 million in state aid to
cities and towns to offset a state budget
deficit has led to the dismissal of four
skate guards and to closing Cyr Arena
to public skating.
• Middletown, NJ – A developer has
proposed a $150 million project on 137
acres that would include town houses,
offices, shops, an ice skating rink and
• Flushing, NY – A new ice skating
rink is scheduled to replace the old
World’s Fair Skating Rink.
• Newington, CT – The founders and
principal owners of the Connecticut
International Skating Center, Douglas
Budnick and his former wife Denise
Budnick, have pleaded guilty to charges
related to the embezzlement of more
than $3 million from the title insurance company where Denise Budnick
was assistant treasurer. The money was
used to complete construction of the
ice arena and pay its mortgages. Denise
Budnick also pleaded guilty to mail
fraud and both Budnicks pleaded guilty
to filing a false income tax statement.
The ice arena was placed in receivership
last December after two mortgage companies filed suit or notice of intent to
sue the skating center, seeking foreclosure to pay mortgages totaling $5 million. The Budnicks owe more than
$115,000 in back property taxes. Oper-
ation of the skating center is now being
handled by Chicago-based Firland
Management Co., which specializes in
building and managing ice arenas. Firland crews have cleaned the building,
repainted locker, improved the refrigeration and dehumidifying units and created a room for birthday parties.
• Stamford, CT – The Big Apple
Smoothie has opened in the Twin Rinks
in Stamford. The restaurant’s offerings
range from fresh salmon to flank steak,
fruit juice, fruit smoothies and healthy
• Ft. Washington, MD – Tucker Road
Ice Arena is due to reopen for yearround ice skating sometime this spring.
• Providence, RI –Meehan Auditorium at Brown University has undergone a $4.3 million renovation
including installation of the Crystaplex Series 6A dasherboard system
with GlassFlex seamless glass shielding system. Upgrades include a renovation of the lobby area to include
new ticket booths and concessions
areas, four new locker rooms, a new
hospitality room, and improved team
locker room. The renovated facility
was rededicated on March 1.
• Bristol, PA – The Bristol Borough
Council is weighing proposals from
four management companies to take
over operation of the financially troubled Grundy Recreation Center ice
• Stamford, CT – Stamford’s mayor has
proposed spending $400,000 on renovations to Terry Connors Ice Rink.
• Boston, MA – A plan has been introduced to merge the Metropolitan District Commission, which runs public
rinks, pools and pathways, with the
Department of Environmental Management. Senator Brian A. Joyce introduced a bill in March to improve the
quality of ice rinks and public skating
programs by authorizing the state to
enter into 10-year leases for the management of its 21 MDC rinks.
• Toms River, NJ – Members of the Ice
Skating for Community Enrichment
(ICE) committee are seeking approval
for a new enclosed, year-round ice skating arena in Toms River. A likely site is
next to the existing Winding River Ice
Rink, which is open-air. Two township
committeemen have suggested a pubicprivate partnership to fund the new
rink. The plan calls for the township to
lease the land on which the facility
would be built and to have the ICE
plan evaluated by prospective lenders.
If the proposed new rink is determined to be self-supporting, the ICE
committee could then borrow money
to build the facility with the township
guaranteeing the debt. ICE has said it
will take $3 million to $4 million to
build the rink.
• Dover, NH – The city of Dover has
hired Firland Associates to conduct a
comprehensive study on operations of
the Dover Ice Arena and to recommend
ways to improve its financial condition,
currently in a deficit of $900,000. The
consultant will review all aspects of the
arena from facility management to programs to marketing strategies.
• Randolph, MA – The recreation
board voted to increase the price of ice
rental fees by $20 per hour to pay for
needed repairs, including replacing the
compressor in the rink’s ice maker and
the cooling tower.
• Toms River, NJ – Three suspects have
pleaded guilty to running a scam that
fleeced 45 investors of more than $1.5
million in a bogus venture called Laser
World Inc. which illicitly purported to
operate ice skating rinks and other
“family entertainment” venues. The
trio moved investors’ money through
bank accounts and check-cashing services for their personal benefit.
• West Seneca, NY – A four-rink ice
complex once proposed for Lancaster is
now being discussed for West Seneca.
• Attleboro, MA – City officials want
to build condominiums along Union
Street as part of a proposal for housing,
stores, a parking garage and perhaps an
ice rink and restaurant.
• North Andover, MA –Voters will
decide on May 12 whether to change
the zoning on town-owned land and
allow selectmen to sell it to a developer to build an ice arena.
• Marshfield, MA – An investment
group, Center Ice Associates LLC,
includes several past and present NHL
stars who want to build an ice arena in
Continued on page 10...
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the edge may/june 2003
...Continued from page 10
Marshfield. The proposal calls for a
70,000-square-foot facility with two
NHL-size ice surfaces, a restaurant, pro
shop and conditioning room. A consultant has been hired to determine the
feasibility of the goal of raising $3 million for the project. If the project
moves forward, construction could
start this fall with an opening in August
2004. A special town meeting will be
required to allow Marshfield to lease
the land to Center Ice Associates.
• Bangor, ME – Renovations and additions made to Sawyer Ice Arena include
six new locker rooms, 400 new bleacher seats and updates to the concession
stand and ticket sales room.
• Lewiston, ME – The Central Maine
Civic Center has a new roof and a new
compressor and sound system.
• Portland, ME – The Cumberland
County Civic Center has installed new
aluminum dasherboards and seamless
tempered glass through the straights
and acrylic for the radiuses.
• New Haven, CT – City officials want
to replace Veterans Memorial Coliseum
and other vacant property downtown
with a European-style plaza surrounding blocks of new buildings. The plaza
would have a park and a skating rink.
• Michigan City, IN – City officials are
considering a proposed ice skating rink
and a roller skating rink.
• Hoffman Estates, IL – Preliminary
plans call for a $6 million to $8 million
new training center to be built for the
Chicago Wolves minor league hockey
team. Five potential sites have been
selected. If approved, the center will
have two NHL-size rinks, locker rooms,
party rooms, concession stands, a pro
shop and about 9,000-square-feet for
Wolves offices, training rooms and
team locker rooms.
• Hazel Park, MI – The city of Hazel
Park is reportedly weighing whether to
sell Viking Ice Arena to an unnamed
potential buyer. In February, the arena,
which opened in 1999 and had struggled financially, reported a $17,000
profit for the current fiscal year.
• Mansfield, OH – Revitalization proposals for downtown and the Miracle
Mile in Mansfield include an ice arena
and/or multi-use facility in the Renaissance District.
• Green Lake, WI – Plans have been
announced to construct a one-of-akind hotel/condominium resort with
an attached ice rink/event center in
Green Lake. The proposed facility will
include an indoor ice arena with an
Olympic-sized rink and two NHL-sized
rinks, a pro shop, exercise center with
track and a mezzanine viewing area
and lounge. Plans call for the resort’s
hotel/condominium portion to be connected to the ice arena by a walkway
and include over 100 bedroom units,
along with indoor and outdoor pools,
putting and chipping greens, a hiking
trail and tennis courts.
• Mendota Heights, MN – Efforts are
in place to form a partnership
between St. Thomas Academy and the
University of St. Paul to build an ice
arena to be used by both institutions.
The two Catholic institutions are trying to reach an agreement to build a
$4 million, 1,000-seat arena in Mendota Heights.
• Wake Forest, NC – Developer Jeff
Ammons plans to buy a vacant
200,000-square-foot manufacturing
plant and turn it into an amusement
center with gym, an ice skating rink,
restaurants and shops.
• Charlotte, NC – Developers for the
World’s Sports Center want to build a
$200 million entertainment complex
in Lancaster County. Plans call for a
Tony Hawk Skateboard Park, track
fields, an ice skating rink, and possibly
a water park.
• Edmonton, AB – Due to warmer winters, a councilor has called for the
installation of an artificial ice making
system at the city hall’s reflecting pool.
The artificial rink could be open
November 1 to March.
• Georgetown, MI – Plans have been
unveiled for a new, two-sheet Georgetown Community Ice Center.
• St. John, NB – A fundraising campaign was launched in January to raise
$1.2 million for a new town rink. The
campaign will supplement the $1 million being provided to the project by
each of the three levels of government.
The rink is scheduled to be completed
in September.
• Minneapolis, MN – The University
of Minnesota has opened the first ice
arena in the U.S. specifically for
women’s collegiate hockey. Ridder
Arena is attached to Mariucci Arena
and seats 3,400 spectators.
• Niagara Falls, ON – An unexpected
windfall of about $1 million from the
provincial government could go
toward building a second ice surface
at the Chippawa-Willoughy Memorial
• Winnipeg, MB – An extra $1 million
in funding for the True North Project
has the support of the mayor but opposition from some city council members.
Last December the province and city
came to the rescue of the financially
troubled arena with a promise to cover
a $2-million shortfall in private sector
financing. The province has also agreed
to provide True North with $1 million
toward a skywalk system to connect the
arena to downtown Winnipeg. Including the disputed $1 million, the city,
province and federal government will
have committed $40.5 million toward
the cost of building the 15,000-seat
$133.5 million facility is expected to
open late in 2004.
• Cerritos, CA – Danny Kwan, father
of Michelle Kwan, is reportedly planning to build an ice arena in Cerritos.
• Aspen, CO – Friends of the Aspen
Sports and Recreation Center collected
more than $300,000 in one day to qualify for a $1 million grant toward the
construction of the new $8.6 million
NHL-sized ice rink in the ARC.
• Oxnard, CA – Heavy rains in March
caused the roof of the Oxnard Ice Skating Center to collapse. No injuries were
• Artesia, CA – Paul Kim of Buena Park
proposes to build a 42,950-square-foot
ice skating arena and training center on
Artesia Blvd.
• St. Catharines, ON – There are no
plans to close any of the city’s five ice
Continued on page 33...
the edge may/june 2003
Hire Attitude; Train Skills
by Andy Deyo, President, H/D Sports Management
ood customer service is essential for the success of an ice arena; therefore a customer service oriented staff is critical. When hiring staff, look for attitudes - people with a sense of humor, people who don’t take themselves too seriously. Hire the attitude and
train the people on what they need to know. You can change people’s skills, but don’t expect to change their inherent attitudes.
Traits to Look for in Job Candidates:
• Creativity
• Strong work ethic
• Sense of humor
• Outgoing personality
• Intelligence
• Previous work success
Implement Multiple Step Interview Process:
• Initial interview with Director of Human Resources
• Reference check
• Second interview with Department Head
Hire with Lofty Goals and Expectations –
Job candidates need to know that you expect them
to be prepared to work:
• Bring your personality to work.
• Be aware of facility events and programs.
• Report to work neat and clean, in proper unform.
• Report to work on time.
Customer Service
• Direct your immediate attention to the customer.
• Be willing to “step out of the box” to find creative
solutions to solving customers’ needs.
• Commit to keeping current on facility programs.
Everything We Do Is a Reflection on Us:
• Have fun and interact with customers and co-workers.
• Keep your work environment clean and organized at all times.
• Stay focused on job related tasks and challenges.
• Read, review and know all facility programs, policies and procedures.
• You are responsible for your scheduled shift.
• Help each other to be the best.
• Use your time effectively and efficiently.
• Take pride in yourself and the facility.
7 Tips to Keeping Good People
by Emily Huling
• Allow employees to select and attend the training
course of their choice.
• Schedule brief, regular one-on-one meetings with
all personnel to hear what’s really going on with
your employees and your customers.
• Frederick Herzberg, management psychologist,
says, “If you want someone to do a good job, give
them a good job to do.”
• Always replace an exiting employee with an even
better, brighter, more creative employee.
• Be flexible and accommodating with employees’
life challenges. Children, parents, health matters
all require time and energy. Happy, balanced
employees are productive and lasting.
• Ask employees for their ideas on how to improve
your organization. Listen and implement.
• Always believe your employees will do a better job
than you will – and they will.
* Reprinted with permission of Emily Huling, Selling
Strategies Inc., P.O. Box 200, Terrell, NC 28682.
Phone: 888-309-8802. Fax: 888-309-7355.
Ice arenas are in the business of entertainment. To succeed you need a clean, efficient well maintained, people-friendly facility; trained, customer
service oriented staff; and good programs. You can have the facility and the programs, but if your staff is not customer oriented, you loose.
What to Do When a Customer Is Unhappy – No Matter Whose Fault It Is
Listen, while the customer vents.
• Always give audible feedback (i.e. yes, I see, sure)
• Take notes.
• Ask open-ended questions.
• Paraphrase to test for accuracy.
Stay in control of your emotions.
• Control your emotions even if the anger is directed
at you.
• Match the customer’s energy, not his/her anger.
Own the problem.
• Take the problem and customer seriously.
• Thank the customer for bringing the situation to
your attention.
Resolve the situation.
• Offer resolution if the problem is simple or familiar.
• If the situation is severe or unfamiliar, ask the cus-
tomer for input as to resolution. Ask: “How would
you like this situation resolved?” or “What can I do
to make this right?”
Do it!
• A difficult situation will worsen if promises are made
and not kept.
• Immediate resolution will hasten positive results.
Follow up.
• A formal or informal follow-up will cement the relationship.
• Follow-up provides an opportunity to build rapport.
* Andy Deyo, Commercial Rinks Section representative on the ISI
Board of Directors, is President of H/D Sports Management. He
can be reached at 6574 Hermitage Dr. Westerville, Ohio 43082,
phone- 614-891-2949 or send e-mail to [email protected]
the edge may/june 2003
the edge may/june 2003
Proud scheduler of over 22,000 facilities!
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Print a variety of statistical, financial,
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schedules and calendars!
Allow the community to view facility
schedules online!
Let customers make ice-time requests or
register for programs online!
Export schedule data directly to your
Youth Association scheduler!
Of Sale
Requests &
What our customers are saying:
“I consider MaxFacility to be the third most important asset
in my arena – right behind the refrigeration system and
- Mark Vaughan (Eagan Civic Arena, Eagan, MN)
“The greatest benefit I have received from using MaxSolutions
software has been peace of mind and more energy. It allows
me to complete other tasks I never seemed to be able to get to
before. I remember all too well how it was before I started
using MaxFacility and I certainly would never want to return
to those days.”
- Lee Roy (Travis Roy Arena, Yarmouth, ME)
by Tina Syer
any youth sport organization (YSO) leaders get nervous when the topic of coach evaluation arises.
They speak of having trouble getting enough people to volunteer to coach, and the last thing they want to do
is upset these valuable coaches with evaluation. As YSO leaders, we need to recognize the substantial value that coach
evaluation brings to our organizations. Research by Professor
Shari Young Kuchenbecker at Loyola Marymount University
in Southern California shows that athletes’ and parents’ satisfaction with their YSO experience has increased significantly for multiple seasons running when a program of
coach evaluation has been implemented.
The task of coach evaluation is a big one, and if you do not
already have a head coach or program director in your organization to lead this effort, it may require appointing an
“Evaluation Coordinator.” This person needs to be passionate about evaluating the effectiveness of your coaches and
should be tenacious about getting evaluation forms out to
every player and parent (and even more tenacious about getting them back)!
Set Coach Expectations
As YSO leaders, we have certain expectations of our coaches.
Some of us may have these expectations clearly stated in a written form that our coaches review when they sign on, and others may simply communicate these expectations verbally at a
coaches meeting. Positive Coaching Alliance (PCA) recommends having a “Job Description” that all coaches receive
before the season starts. [See PCA’s “Double-Goal Coach Job
Description” at]
This job description allows coaches to see exactly what is
expected of them and makes it clear what points the evaluation will cover. Let your coaches know that players and parents will be surveyed later in the season as to how well each
coach met the expectations listed in the job description.
Sharing the evaluation forms you plan to hand out to players and parents with your coaches at the start of the season
will serve to lessen any anxiety coaches may be feeling about
this process.
For more information, please contact us at:
Maximum Solutions, Inc.
7703 Normandale Rd., Suite 100, Edina, MN 55435
Survey Players and Parents
The coach evaluation forms for the players and parents should
be tightly aligned with the coach’s job description. Each survey should be no more than one page (single-sided), and it
should take no more than five minutes to complete. Most people see these evaluation forms simply as a means to get feedback about the coaches, but they also play a powerful role in
the edge may/june 2003
communicating to players and parents what your organization
values in its coaches. [See PCA’s “Coach Evaluation Forms” at]
Some organizations choose to distribute these evaluation
forms a few weeks before the end of the season, while others
do the evaluation mid-season. Decide what will be most
helpful to your organization and your coaches. Do you have
the resources to do this effectively during the season, so your
coaches can get feedback they can utilize immediately, or is
it better to wait until the end of the season?
Tabulate Responses and Give Feedback
Work with your Evaluation Coordinator to tabulate and summarize the feedback for each coach. This part of the evaluation process is always rewarding because the vast majority of
the feedback you will receive from the surveys will be positive. Based on the results, send each coach a letter identifying how his or her players and parents rated him or her
against the expectations. Again, for the vast majority of
coaches, this letter will be very positive and may even
include specific quotes from the players and parents (which
will encourage this coach to come back next season). Granted, sending each of your coaches a personalized letter is a
huge investment of time and energy, but you will see the
return on this investment with increased retention of coaches. Increased retention of your best coaches is one of the
most effective ways to strengthen the quality of your program, and it means less time spent recruiting and educating
new coaches.
In a few cases, you may find certain coaches whose evaluations cause concern. The results of the evaluations for these
coaches prove to be helpful because they give you something
concrete to discuss with the coach. Players and parents will
likely have ranked this coach high in some areas and low in
others, so you can talk the coach through the results by reinforcing what he or she did well and by discussing what he or
she can do to improve in the other areas. Although these
conversations can be tough, they greatly impact the quality
of experience you are offering athletes in your program.
Also, in extreme cases, evaluation results can support the
tough decision of having to let a coach go.
Evaluating Your Organization
This same process can be used to evaluate the effectiveness of
your overall league, program or organization. First, using
your organization’s mission statement as a guide, decide
what your organization’s major goals are. Build your survey
based on these goals, and distribute it to players, parents,
coaches, and officials. Tabulate your results, and write a
report summarizing the findings and presenting the steps
you will take in response to any areas of weakness.
Although implementing an evaluation program can seem
like a daunting task, it will give you insight into your program that you cannot find any other way, and it will ensure
that your organization is giving the athletes the best experience possible.
* Tina Syer is the Director of Partner Programs for Positive Coaching Alliance (, an ISI partner.
Reflections on Skating
by Dianne Powell
ave you ever tried skating on ice
cubes? Wanda Mae Guntert has. She
was a precocious five-year-old whose
brother came home from a trip to an ice rink
and shared the excitement of his really neat
experience. “So I took ice cubes from the
freezer and put them on the floor and tried
to skate on them. My parents decided it was
probably safer if they took me ice skating,”
explains Wanda. That was the beginning of a
long, successful career for the woman who
has been teaching skating for over 40 years
and is now the Skating Director at the Salvation Army Ray and Joan Kroc Corps Community Center in San Diego, CA.
As Skating Director of a new facility, Wanda is
excited about having over 100 students in her
Pre-Alpha program. “The thing that is so
exciting at the Kroc Center is there are so
many new people,” said Wanda.
Because her coaches didn’t come to the Kroc
Center with a base of students Wanda needed
a way to introduce private lessons. To spur
private lessons, Wanda invited guest coaches
Photo by Dianne Powell
Wanda Mae Guntert and Don Bartelson
to come in and teach on public sessions. This
plants the idea of taking private lessons.
“They’ve been very forthright about not taking students
friends can skate for the $2.50 skate rental cost. The skater
from the skating school,” said Wanda. “They recommend the
who brings the most friends gets a free semester of classes.
coaches in the skating school.”
“Out of that I wind up with 50, 60, maybe 70 people coming
in. Quite a few come back as a result of the “Bring a Friend”
Wanda also holds in-house ISI competitions. Skaters who
program,” says Wanda.
register for a competition get a free 15-minute private lesson.
“They do compulsories so there’s no music involved,”
Over the term of her lengthy career, Wanda has observed
explained Wanda. “Most of the time people go back and take
changes. Earlier in her career coaches often had skaters for 10
two, three or four lessons.”
to 12 years. “I don’t see that as much any more, which is sad
because it takes a couple of years to learn your student’s perTwenty-three coaches at the Kroc Center took part in the inisonality, what makes them tick, what it takes to make them
tial promotion of private lessons and Wanda expects more
successful. That’s hard to do if you kind of fly in on a coach
involvement with future efforts. The coaches hand out fliers
and fly out,” says Wanda. “You really do need time to learn
with information about the competition and the availabilithe positive things that you need to instill to make them sucty of private lessons. “Most coaches also attach their busicessful and to be able to skate under pressure. You’ve got to
ness card to the flyer, and skaters and their parents can pick
have key words that are there to make it enjoyable for them.”
the coach they want. Most of the time they take private
lessons from their class instructor, but sometimes they don’t.
Wanda advises new coaches to “enjoy your students. Make it
They’re not really anybody’s students yet, and that’s the
a positive experience. The relationship should be positive
thing that is nice,” said Wanda. From her initial promotion
and entering competitions should be positive.”
of private lessons at the Kroc Center, most of the skaters are
still skating and taking private lessons.
“Positive” is a key word in Wanda’s philosophy. She describes
herself as “very positive, upbeat. I enjoy life. That’s what it’s
As a means to bring new skaters into the programs at the
all about,” she says. “enjoy every experience you come in
Kroc Center, Wanda launched a “Bring a Friend” initiative.
contact with.”
She prints fliers with the dates for “Bring a Friend,” which
takes place during the third week of a new skating school.
Don Bartelson, manager of Ontario Ice Skating Center in
Skaters are invited to bring as many friends as they want. The
Ontario, CA, has known Wanda for most of her coaching
the edge may/june 2003
career. He describes Wanda as vivacious and charming. “I
think one of the most unique qualities Wanda has is the ability to reflect back over the last four decades and understand
the evolution of skating. Her number one strength, by far, is
dedication,” says Don. “She’s the type of person who does
not take a day off. She’ll be there when she doesn’t have to
be, and that’s hard to find today.”
Wanda describes the ideal coach as someone who is firm, has
direction and is positive. “I think sometimes we get a little
too picky and with today’s generation you have to give them
some strokes but be very firm and say, ‘These are the things
that are necessary to be successful, if that is what you want.’”
Don says that Wanda brings “discipline, goals and direction,
realistic goals and directions that can be accomplished” to
her students and coaches. “We have been friends since
1950,” says Don. “We spin things off each other as to different ways to do the job. We’re always working on new
avenues to improve what we do, how to present it in a better package and do a better job.”
“She’s believable,” says Don. “The issue of credibility in our
industry should not be taken lightly, and when we have people who are truly dedicated individuals and who really are
credible, we should respect them and really listen to be able
to learn the most we can.”
Over the course of her teaching career, Wanda has had
skaters of all levels and she takes pride in the fact that many
of her skaters have gone on to become outstanding coaches.
the edge may/june 2003
She says that a successful arena needs skaters and a “team
that’s willing to work to make the rink successful and not
divide it with the hockey program over here and the figure
skating program here. Make skating enjoyable,” she urges.
“Make it a career.”
Wanda teaches both ISI and USFSA skaters. Of the ISI program, she says, “I think it’s probably one of the best starter
programs for young children. In Southern California we tend
to keep them in the ISI program until they are Freestyle 5 or
6 and then move them into the USFSA program. It’s a real
nice transition. We can take skaters who are not as strong,
Intermediates or Novices, and put them in ISI competitions
and they enjoy it because they have more success than when
they skate against the really strong Juvenile Lady with double axels. This is a nice transition.”
One of Wanda’s former students graduated from college and
applied for a job as a coroner in Los Angeles. There were 40
applicants for the job. She put on her application “skated for
10 years” and she got the job. “She felt she got the job
because she spent 10 years in the sport,” says Wanda. “She
stuck with the ups and downs of the sport for 10 years and
that showed her ability to stick with something that is not
always easy.”
Wanda Mae Guntert has clearly made an impact on the
world of recreational ice skating and her students. “I don’t
think people realize the education you get from being in a
sport for a long time,” she says as she shares her education
with others.
(Due to printing deadlines, events endorsed by ISI after April 8, 2003 are not listed.)
May 2003 Competition
Clackamas Town Center
Portland OR
Portland Classic
Iceland of Hampton Roads
Virginia Beach VA
10th Annual Azalea Open
ISI Team Invitational
Arkansas Figure Skating
Springdale AR
Luau on Ice
Dr Pepper StarCenter
Duncanville TX
2003 ISI District 11
Glacial Garden Skating
Lakewood CA
7th Annual ISI Open
Wonderland of Ice
Bridgeport CT
Wonderland Basic Skills
Hommocks Park Ice Rink
Larchmont NY
Hommocks Park Ice Rink
Ice Town
Riverside CA
Springfest - 2nd Annual ISI
The Pavilion
Taylor SC
11th Annual “Break The
Ice” ISI Competition
Power Play Rinks @ Warwick
Warminster PA
Power Play Rinks 2nd
Annual ISI Team
Sharper Edge Skating School
Acton MA
7th Annual “Skater’s Cup”
Planet Ice
Johnstown PA
Spring Challenge
Casper Ice Arena
Casper WY
Late Skate
Richmond Ice Zone
Richmond VA
2003 Spring Splash
TBSA - Parkside
Pinellas Park FL
TBSA Parkside Annual Team
June 2003 Competition
Hagerstown Ice & Sports
Hagerstown, MD
Annual Open ISI Competition
Sky Rink at Chelsea Piers
New York NY
17th Annual Sky Rink
Team Competition
Pineville Ice House
Pineville NC
“Beat The Heat”
Arkansas Skatium
Little Rock AR
Skatium Open 2003
CT International Skating
Newington CT
2nd Annual Connecticut ISI
Open Competition
Lane County Ice Center
Eugene OR
Houston TX
8th Annual ISI Summer
Challenge of Champions
Sunrise Ice Skating Center
Sunrise FL
16th Annual ISI Summer
San Diego Ice Arena
San Diego CA
San Diego Ice Arena ISI Open
International Skating
Center of CT
Simsbury CT
5th Annual Summer Jam ISI
Las Vegas Sports Park
Las Vegas NV
2nd Annual “Summer Splash”
ISI Open Competition
McFetridge Sports Center
Chicago IL
School’s Out Competition
SkateQuest of Prince William
Dale City VA
Blades of Summer 2003
Ice Zone
Boardman OH
5th Annual District 7 Ice Zone
Mid American Championships
Charles Moore Arena
Orleans MA
Distict 1 Championships
Sun Blades Ice Arena
Clearwater FL
Sun Blades 17th Annual ISI
San Francisco CA
Golden Gate Skate 2003
July 2003 Competition
Ice Center @ San Mateo
San Mateo CA
West Coast Championships
Chaparral Ice
Austin TX
The Texas Hill Country
Independence Open
11-12 HJ McDonald Memorial
Eagle River AK 2003 Summer
11-12 Schwan’s Super Rink
Blaine MN
Summer Sizzle
12-13 Glacial Garden Skating Arena
Anaheim CA
9th Annual ISI Open
Cabin John Ice Rink
Rockville MD
2nd Annual Summer Skate
28-8/2Northbrook Park
Sports Center, Twin
Rinks Ice Pavillion,
Glenview Ice Center
Chicago IL
2003 ISI World
Recreational Team
August 2003 Competition
30-9/1 Kendall Ice Arena
Miami FL
3rd Annual ISI Labor Day
Center Ice of DuPage
Glen Ellyn IL
3rd Annual “Chill Out” ISI
Team Competition
September 2003 Competition
12-14 Charles Moore Arena
Orleans MA
2003 ISI Adult
October 2003 Competition
Arkansas Figure Skating
Springdale AR
Ozark Invitational
25-26 Winterland Skating School
Rockland MA
17th Annual Halloween Classic
March 2004 Competition
26-28 Ice Chalet
Knoxville TN
35th Annual Mississippi
Valley District Competition
May 2003 Shows/Exhibitions
John Lindell Ice Arena
Royal Oak MI
“Day By Day”
Pettit National Ice Center
Milwaukee WI
Milwaukee on Ice
Southwest Ice Arena
Crestwood IL
“American Bandstand”
Wayne Community Center
Wayne MI
Wayne’s 28th Annual Silver
Picks Presents…”American
Taylor Sportsplex
Taylor MI
Extra! Extra!
Oxnard Ice Skating Center
Oxnard CA
Spring Ice-travaganza
St Peters Rec Plex
St Peters MO
Mystical, Magical Moments
on Ice
Ice Oasis
Redwood City CA
“Music Through Time”
Schwan’s Super Rink
Blaine MN
Magic, Music & Mickey
Golden Blades FSC
Mansfield MA
“Gotta Dance, Gotta Skate”
New Hope Ice Arena
New Hope MN
“Premiere Night”
Berkeley Iceland
Berkeley CA
“Blast From The Past”
Seven Bridges Ice Arena
Woodridge IL
“Skating Through The Decades”
Charles Moore Arena
Orleans MA
The American Dream on Ice
Portland Ice Arena
Portland OR
Hats Off To Skating
Hagerstown Ice & Sports
Hagerstown, MD
Spring Ice Show Featuring
Sensation Brian Orser
Minnetonka Ice Arena
Minnetonka MN
29th Annual Silver Skates Ice
Garden City Civic Arena
Garden City MI
Jukebox Saturday Night
Northbrook Sports Center
Northbrook IL
Northbrook on Ice
Kenosha County Ice Arena
Kenosha WI
“Mardi Gras”
St Croix Valley Rec Center
Stillwater MN
Spring 2003 Ice Show-Broadway
Owens Center
Peoria IL
The Ice Show of Shows
Plymouth Ice Center
Plymouth MN
That’s The Ticket
Sherwood Ice Arena
Sherwood OR
the edge may/june 2003
“Dreams on Ice”
Veterans Memorial Skating
West Hartford CT
WHFSC Spring Skating Show
US Ice Sports Complex
Chesterfield MO
A Night at the Ice Grammys
AMF Ice Chateau
Overland Park KS
Skating Through The DecadesSpring Show
Norwich Municipal Ice Rink
Norwich CT
The Great Skate to Ice Cut
Triangle Sports Plex
Hillsborough NC
Spring Exhibition
The RRRink
Medford OR
2003 Spring Showcase
Skokie IL
Skatium Presents Superstaars
On Ice
Glenview Ice Center
Glenview IL
Reflections on Ice - A Tribute
to 30 Years
Wayne C Kennedy Recreation
St Louis MO
27th Annual
Ice Revue
Skokie IL
Pure Imagination
Centennial Ice Arena -
the edge may/june 2003
Highland Park
Highland Park IL
The Centennial Music Awards
Centennial Ice Rinks
Wilmette IL
“SK8-Way to Broadway”
Niles Park District Iceland
Niles IL
Skate Safari
Park District of Franklin Park
Franklin Park IL
Spring Ice Show
Houston TX
“Platforms & Polyester, Disco
on Ice”
Homewood Flossmoor Ice
Homewood IL
Western Celebration
Rocket Ice Arena
Bolingbrook IL
“Pure Imagination”
Plymouth Cultural Center
Plymouth MI
“Celebration of Music”
Redford Ice Arena
Redford MI
Redford Spins Motown
Grand Oaks Ice Arena
Howell MI
While we were sleeping…
Fox Valley Ice Arena
Geneva IL
Skate World
Jacksonville FL
Kingsgate Arena
Kirkland WA
All That Jazz
June 2003 Shows/Exhibitions
Arctic Ice Arena
Orland Park IL
TV Time
Pineville Ice House
Pineville NC
“Beat The Heat” Exhibition
Barrington Ice Arena
Lake Barrington IL
Kaliedescope 2003
Kendall Ice Arena
Miami FL
“50 Years of Rock and Roll”
Cumberland YMCA
Cumberland MD
YMCA Anniversary Ice Show
13-14 Center Ice of DuPage
Glen Ellyn IL
“Are We There Yet?”
14-15 The Edge Ice Arena
Bensenville IL
5th Annual Ice Show
20-21 Carol Stream Ice Rink
Carol Stream IL
Under The Big Top
21-22 Nashoba Valley
Acton MA
Ice Magic 2003 - “Skate Us to
September 2003 Shows/Exhibitions
Park District of Franklin Park
Franklin Park IL
Open House
December 2003 Shows/Exhibitions
Ice Chalet
Knoxville TN
The Nutcracker on Ice XVI
Park District of Franklin Park
Franklin Park IL
Holiday Recital
Easy Street Ice Arena
Simi Valley CA
Winter Ice Show
June 2004 Shows/Exhibitions
14-16 Park District of Franklin Park
Franklin Park IL
Spring Ice Show 2004
For additional
calendar information,
check ISI’s fabulous
NEW website at
30 Tips to Improve Your
Trade Show Experience
by Susan A. Friedmann
According to a CEIR (Center for Exhibition Industry Research)
study, 39% of attendees spend less than eight hours visiting a trade
show. Planning and preparation are essential to maximizing time
on the trade show floor. The following 30 points will help simplify
the process next time you find yourself attending a trade show:
Before the Show:
Know what you want to achieve by visiting the show and if
the company is sending you understand what your boss wants
you to achieve by attending the show.
Develop a plan of which exhibitors you want to visit and then
organize your list into two parts - “must see” and “want to see”
Decide how much time you want to spend at the show and
then at each booth. Allow extra time for browsing, distractions and waiting in lines.
Find out who else from your company is going to the show
and develop a plan to maximize your visit, especially at large
Know what information you need to have from each
exhibitor. Research vendors to find out how they differ and
what is most important to you. Then plan intelligent questions to ask them.
Design a lead gathering form to research for specific products/services to make accurate comparisons.
Make appointments with exhibitors you really want to meet with.
Get a map of where exhibitors are located and prioritize your
At the Show:
16. Revise your plan at the show. The show directory and schedule often changes several times before a show.
17. Collect information that is of interest to you or that might
interest others in your company. Request that literature
and samples be mailed instead of having to carry them
with you.
18. Obtain a map of the city and know how to get to the convention center.
19. Tell exhibitors you are on a tight time schedule to avoid casual chatter and get straight to business.
20. Look for networking opportunities. Network with industry
leaders. Get invited to exhibitors’ hospitality suites/ receptions. At workshops introduce yourself to people around you hand out/collect business cards. Hook up with new contacts at
mealtimes for added information
21. Skip overly crowded booths and plan to come at end of day
when traffic is slower.
22. Check coats and bags so you don’t have to drag them around
with you.
23. Carry a pad and pen to jot down important notes, or have a
small tape recorder for note taking.
24. Take a break after a few hours to refresh and get some fresh
air. Air in convention halls is dry, stale and draining. Drink
water instead of pop/beer regularly to avoid dehydration.
25. Write a trip report as you go along and summarize your notes
every evening.
Take plenty of business cards to avoid filling out forms.
10. Pack comfortable shoes and clothing to wear on the show
floor. Walking shows is extremely tiring. Try insoles for extra
comfort. Remember to leave room for things to bring back.
11. Take a light and comfortable “carry-all” for accumulated materials. Plastic bags are often uncomfortable as they cut into your
Be prepared to push for answers to questions exhibitors are not
prepared to answer.
27. Avoid conversations with vendors you have no interest in.
28. Leave the show about 30 minutes before closing to avoid lines
for busses and cabs.
After the Show:
12. Make travel and hotel reservations early to maximize discounted rates.
29. Plan how you are going to implement information gathered.
Stay at a hotel closest to the convention site to save on travel
and to give you a place to rest, sort through information gathered, and refocus your energy.
30. Be prepared to follow-up after the show for literature and samples requests.
14. Plan the seminars/workshops you want to attend. Split sessions with your colleagues to maximize data gathering.
Written by Susan A. Friedmann, CSP, The Tradeshow Coach, Lake
Placid, NY, working with exhibitors and show organizers to improve their
tradeshow success through coaching, consulting and training. For a free
copy of ExhibitSmart Tips of the Week, mail to:[email protected] Website:
15. Pre-register for the event and arrive 30 minutes before opening
to avoid standing in lines.
the edge may/june 2003
Photos provided by Town of Breckenridge
Snow and Ice
Beckon in Breckenridge
igh up in the mountains of Colorado, at an elevation of 9,603 feet, sits the ski resort community of
Breckenridge. The town was formed in 1859 as a
boisterous mining camp that prospered during the gold rush
era. That boom still echoes today, proving to be as historically rich as any other chapter in the annals of Breckenridge.
It was the discovery of “white gold,” snow skiing, that put
the town on international maps.
Complementing the winter snow skiing experience, Breckenridge offers a full array of year-round activities and events.
Attractions include a 27-hole municipal golf course designed
by Jack Nicklaus, a summer performance center that’s home to
two orchestras, a Recreation Center with gymnasium, indoor
and outdoor tennis courts, aquatic center, weight and cardiovascular equipment, rock wall, racquetball courts, outdoor
skateboard park, softball and soccer fields and a kayak park.
Early in the 1960s skiing drew people to this area, and today
the Breckenridge Ski Resort has four interconnected mountains, more than 2,000 skiable acres and a dedication to providing a world-class experience for visitors. That experience
also includes two Nordic Cross-Country Ski Centers, hundreds of miles of snow-shoeing trails, and a year-round ice
skating facility, the Stephen C. West Ice Arena.
Built and operated by the Town of Breckenridge, the Stephen
C. West (SCW) Ice Arena opened in December 1996 with an
outdoor ice skating rink. The NHL sized ice skating surface
includes a warming house and shades to ward off the intensity of the high altitude sun. The facility was built to provide
opportunities for local youths to play hockey and figure skate
and to provide another amenity for the tourism industry.
“Nobody expected the incredible outpouring of interest and
attendance of local adult hockey and figure skaters to be generated by the ice rink,” says Town Manager, Tim Gagen.
Within two years, the Town of Breckenridge was exploring
the possibility of enclosing the existing seasonal rink or
adding another year-round ice-skating facility. The decision
was made to build an indoor rink. In July of 2000, the
indoor rink opened. In 2001, the SCW was selected as an Athletic Business Facility of Merit Award winner, an award given
to facilities that set the design and functionality standard for
athletic, recreational and wellness projects.
SCW was commended by Athletic Business’ judges for its
sophisticated use of pre-engineered steel, medal and wood
to tie the building to Breckenridge’s mining history. Windows allow natural light into the rink, while strips of galvanized metal on the ceiling reflect light downward and heavy
timbers add distinctive character to the facility. A concrete
and galvanized metal fireplace tucked against a steel staircase adds warmth to the lobby where guests can enjoy a view
of both the indoor and outdoor rinks.
One judge described the design of SCW as “very Colorado.”
Currently Breckenridge boasts a year-round, permanent population of 2,728 with a total of over 25,000 active citizens in
the surrounding Summit County. Most impressive for the relatively small population is the popularity of the adult recreational hockey program, which has 38 teams with 500 players in five divisions. The hockey program is under the direction of SCW Assistant Manager, Kevin Zygulski.
“A large factor in the success of the adult program, compared
the edge may/june 2003
to our small community size, has to do with the high level
of sports and fitness exhibited by our residents,” says Zygyulski. “That, coupled with the amount of support and sponsorship the leagues receive from local businesses, has greatly expanded the opportunities for adults in our community
to play hockey.”
According to adult hockey league sponsor and player, Eric
Mamula, owner of Downstairs at Eric’s restaurant, “In our
community there are a lot of people who have alpine and
nordic skied or mountain biked for so long, it’s nice to have
the opportunity to do something different. Most sports in
the mountains are individual sports, and hockey has brought
together many people in our community who moved here
from all over the country. It is really gratifying to see the progression of the new players, and the opportunity for people
to learn a new sport is the beauty of the program.”
The program continues to grow, with three co-ed divisions that
include up to 75 female players. Diane McBride, who started
skating and playing hockey eight months ago at age 29, is typical of the players. “It is a credit to the ice arena staff and
instructors that through offering good programs and instruction, people have not only been able to pick up the sport, they
have progressed very quickly, including myself. I’m having a
blast and love the social aspects of recreational hockey.”
concessions stand, exercise bikes, four locker rooms with showers, a family changing room, and a full service Pro Shop.
In addition to the adult hockey programs, the SCW is a full service ice arena with programs for youth hockey, figure skating,
learn to skate classes, stick and puck sessions, broomball, and
public skating. Other amenities include two meeting rooms, a
“We pride ourselves on offering high-end merchandise at competitive prices, outstanding skate sharpening and repair, all in a
friendly, customer service based environment,” says Kevin
Lukanski, who oversees the Pro Shop and Front Desk operations.
Mini-Mite Hockey Team with coaches (L to R) Joe Larkin, Bryan Smith
and Dan Harvey
Continued on page 24...
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...Continued from page 23
Each summer the SCW Ice Arena offers a summer skating school that draws skaters from
across the country.The summer school program
is under the direction of Larisa Gendernalik,
and skaters can choose to skate for the entire
summer or a portion thereof. For more information on summer figure skating, contact Larisa Gendernalik at 970-547-3148 or send e-mail
to [email protected]
Breckenridge also offers a winter sports program for youth. For six weeks each winter, elementary school children have the option to
participate for a half-day in either alpine skiing, nordic skiing or ice skating. Educators in
the area feel it’s important to introduce children to the winter sports opportunities that are
available in their backyard. Approximately 185
children from five schools participated this
year in the skating program, which includes
both instruction and open skating time.
Part of the ice arena’s success and appeal has
Skaters enjoy the great Colorado outdoors on the seasonal rink at SCW.
to do with some of the special events that
occur throughout the year. For the past two
years, the NHL’s Dallas Stars hockey team has conducted
it is a unique opportunity to watch some of the world’s
their pre-season training camp at the ice arena. The Dallas
best hockey players train and practice.
Stars have capitalized on the high-altitude training conditions and the appeal of a small community to not only
In October of 2000, the SCW Ice Arena also hosted some of
evaluate and train their players but to also build team
the world’s top figure skaters as they prepared to go on tour.
unity. For the residents and local skaters in Breckenridge,
2002 Olympic champion Alexei Yagudin, along with Victor
Kraatz and Shae-Lynn Bourne, Barbara Fusai-Poli and Maurizio Margaglio, Galit Chait and Serfei Sakhnovsky, and
Nakako Tsuzuki and Rinat Farkhoutdinov, all trained for a
week at the ice arena.
The SCW Ice Arena also hosts events for many of the local
not-for-profit organizations throughout Summit County.
Most notable is The Summit Foundation’s Hockey Classic,
which pits local ski resort industry giants, Vail Resorts and
Intrawest, against each other in a celebrity filled, fun matchup for local bragging rights. While the winner receives a
champion’s cup, the loser’s award is a little more unique – a
golden toilet seat.
To support the Breckenridge Outdoor Education Center, the
ice arena hosts a “Hockey Ultrathon” each year, consisting of
over 100 hours of continuous hockey play around-the-clock
for four and a half days. The event attempted to break into
the Guiness Book of World Records for the longest amateur
hockey game but was outdone by another event in New Mexico three weeks later.
The SCW Ice Arena and the Breckenridge community have
much to offer. A breathtakingly beautiful location, good arena
programming and friendly staff, combined with opportunities
to enjoy other winter and summer sports activities and an array
of entertainment options, make the Stephen C. West Ice Arena
in Breckenridge, CO an extraordinary experience.
Instructor Sandy Baker with students at SCW.
“The quality of SCW’s staff, the support of the community and
this awesome environment add to the charm, character and
appeal of Stephen C. West Ice Arena,” said Arena Manager
Jenise Jensen. “We invite everyone to come and check us out.”
the edge may/june 2003
Tribute to Fritz Dietl
by Dianne Powell
any people walk in
and out of our lives but few
leave footprints on our hearts. Fritz Dietl
left footprints on the heart of the ice skating
industry. Fritz died on March 29, 2003.
If you didn’t know Fritz Dietl, you
missed the opportunity to associate
with and learn from a legend. He
was a giant, a pioneer, an icon
who impacted the ice skating
industry for most of his 91
adventure-filled years. Fritz
was born in Vienna, Austria. He began ice skating at age 11 on the
frozen Danube
River and by
Continued on page 28...
Icon, Pioneer, Legend, Star
...Continued from page 26
age 18 he was a professional skater touring Europe. He earned
a degree in engineering, at the insistence of his father, but
skating was his passion.
Ever the athlete, as a youngster Fritz took up tennis to earn
money to support his skating. Within five years he was the
tennis champion of Austria. That was Fritz’s style – athletic,
confident, determined throughout his life. He accomplished
more than most dream.
As a young man, he taught skating in Austria, Switzerland
and England before moving to Johannesburg, South Africa.
He starred in his own European ice show before moving to
the United States in 1939 to perform in the Sonja Henie Ice
Reviews. He performed before packed crowds for six years as
Sonja’s skating partner.
Fritz’s signature maneuver on ice was skating on stilts. Utilizing his engineering talents and innovative nature, he produced 24-inch-high hinged stilts for skating. “I was the first
to produce a hinge on the side of the stilts which worked like
an ankle,” explained Fritz in an interview in 1998. “I could
move on stilts like a normal skater; that’s how I could jump.”
and for all of the generations he taught, all the young skaters
who have gone on to teach others. He had a smile that lit up a
room. He was always gracious, a very good listener, always very
sincere. He had the best interests of the Institute and his skaters
at heart. A lot of knowledge has gone with him. The good news
is, we’re still here (the Institute he helped found) and we’re
strong and we’re carrying on because of what he helped to
“As an original member of the Institute, he contributed
much to ISI’s programs. He helped fund and start the Education Foundation and he offered his help to the Institute
when we were struggling financially,” said former ISI President Murray Sandler. “He will be remembered as someone
who devoted his life to skating and skaters. He deserves all
the accolades that have been showered on him and certainly there have been many.”
In 1977, Fritz was elected to the ISI Skating Hall of Fame in
recognition of his service and contributions to the ice arena
industry as an international performer, manager, professional
instructor and ice rink owner. In 1996, he was given the ISI
Lifetime Achievement Award. He was also the first Honorary
Lifetime Member of the ISI Board of Directors.
At the end of his tour with the Sonja Henie show, Fritz taught
skating in New York before converting a garage in Westwood,
New Jersey into a single sheet ice arena with himself as
owner, manager and skating director. The Fritz Dietl Ice Rink
continues to operate today.
Fritz was also a charter member and former treasurer of the
Professional Skaters Association. He received a Lifetime
Achievement Award from the PSA in 1972 and held PSA master ratings in seven disciplines.
As a smart businessman in a new endeavor, Fritz had the insight
to recognize the need for a united effort to encourage ice skating
as recreation and a participant sport and thus became one of the
charter members of the Ice Skating Institute.
“Fritz was an incredible man,” said PSA Executive Director Carole Schulman. “He served our organization well for his entire
lifetime. We mourn his loss but treasure his memory and the
numerous contributions he made to our organization.”
“Fritz was a pioneer of the commercial ice skating industry as
we know it today in America,” said Peter Martell, ISI Executive Director. “He was a legend in the industry who left an
impact on so many aspects of this business. He literally dedicated his whole life to this industry.”
Marc Nelson describes himself as a long, long, long time colleague of Fritz Dietl. “I met Fritz in 1942 or ’43 when I was competing and Fritz was starring at the Center Theater in New
York,” says Marc. “Many performers proclaimed Fritz the best
skater in the show. He was a giant. He was absolutely unique.
He taught Arthur Godfrey to skate and produced Arthur Godfrey’s television show. He was a truly monumental figure in the
ice skating world.”
ISI President Jim Lange said of Fritz, “I think his life speaks volumes in what he has done for the industry
Continued on page 46...
Through the years, Fritz’s smile lit up our world.
the edge may/june 2003
17120 N. Dallas Pkwy., Ste. 140
Dallas, TX 75248
Phone: 972-735-8800 • FAX 972-735-8815
■ Adult Championships
Team Entry Form
All information for team events (on this
form) will be mailed to the rink indicated
below. (Including Family Spotlight.)
Event information available
Event Dates
Test Deadline
Entry Deadline
Orleans, MA
Sept. 12-14, 2003
Aug. 1, 2003
Aug. 1, 2003
Please Print
Name of Group
Rink Representing
Coach’s Home Telephone
Rink Telephone
City, State, Zip
ISI Registration #
We wish to enter: (IMPORTANT Use one team entry form per team, per event. Please send team photo with entry.)
Synchronized Formation Compulsories
Synchronized Formation Team
Synchronized Skating Compulsories
Synchronized Skating Team
Synchronized Dance
Family Spotlight
Production Team
Pattern Team
Kaleidoskate Team
Team Compulsories: ______Level*
Freestyle Synchro:________Level*
*(indicate 1-10)
Age as of
July 1, 2003
Crossover Skaters
ENTRY DEADLINE: There will be no refunds. Memberships must be current
through event. Expired Membership renewals must accompany this entry
Entry Fees:
Upon entering this competition, we hereby agree that any photographs or video tapes
taken of our team by ISI or authorized party, may be used exclusively for any purpose
by the ISI or any other use authorized by ISI.
I declare that the information above is true and that all skaters have current individual
membership with ISI, and I have notified all team members that they skate at their own
risk, and hereby release ISI, the host facility(ies), and their personnel from all liability.
Age as of
July 1, 2003
Team #
All Team Entries $20.00 per member
Production Team pays for first 32 skaters only - $640 maximum.
ISIA Education Foundation Donation enclosed $5.00
Total Enclosed: $ ____________ Make check payable to ISI
Date Rec’d. ________Check # ________Amount ____________
Coach’s Signature
❏ American Express
Card #
❏ Visa
❏ MasterCard
❏ Discover
Exp. Date
Cardholder (please print)
Authorized Signature
Telephone Number (must be included)
17120 N. Dallas Pkwy., Ste. 140
Dallas, TX 75248
Phone: 972-735-8800 • FAX 972-735-8815
■ Adult Championships
Event Dates
Test Deadline
*Entry Deadline
Orleans, MA
Sept. 12-14
Aug. 1, 2003
Aug. 1, 2003
Last Name
First Name
ISI Member #
Age on 1st day of event
USFSA Test Level
Phone No.
Postal Code
Home Rink Name
Pre-Alpha – Delta
Freestyle (1-10)
■ Solo
■ Stroking
■ Spotlight (choose 1)
■ Character
■ Dramatic
■ Light Entertainment
Solo Compulsories
Spotlight (choose 1)
(Check if applicable)
■ Char. ■ Dram. ■ Lt. Enter.
■ Couple Spotlight High
(Either Skater FS4-FS10)
■ Char. ■ Dram. ■ Lt. Enter.
Sim Mix
Jump & Spin Teams
Figures (1-10)
■ Figures
■ Creative Figures
■ Free Figures
Low (Pre-Alpha-Delta)
Med (Freestyle 1-3)
Int (Freestyle 4-5)
High (Freestyle 6-10)
Partner Name
Partner ISI #
Any changes to this original
entry form will result in a
Change Fee of $25.00
per change/per skater.
Special Skater (1-10)
Level _____
Level _____
Level _____
Free Dance (3-10) Level __
Couple Spotlight Low
(Both Skaters Pre-Alpha-FS3)
Solo Dance (1-10)
■ Character
■ Dramatic
■ Light Entertainment
Pre-Alpha – Delta
Exp. Date*
Event information available at
Individual Entry Form
Partner Name
Partner ISI #
Age as of event
______________________________________ ________________ ____________
______________________________________ ________________ ____________
Registration Fees are non-refundable ISI reserves the right to limit the number of entries
without notice.
I skate at this competition at my own risk and hereby release ISI, the host facility(ies) and their
personnel from all liability. I declare that the home rink listed above is the true rink/club/school that I
wish to represent.
Upon entering this competition, I hereby agree that any photographs or video tapes taken of me, by ISI
or any authorized party, may be used exclusively for any purpose by the ISI or any other use authorized
by the ISI.
NOTES: *Memberships must be current through the event. Membership renewals may
accompany this entry form. All test and memberships must be registered with the
ISI Headquarters.
Fees and Payment (all amounts are USD)
■ First Event
■ Each Additional.
■ Family Entry.
(Covers all family members’ first entry; each additional entry $20.00 per person/ per event.)
Skater Signature
Parent/Guardian (if applicable)
■ ISIA Education Foundation Donation enclosed $5.00.
Membership fee enclosed ■ $10.00 Domestic
(for new/expired members to ISI) ■ $15.00 Foreign
I declare that the information above is true, that this skater’s test(s) is/are registered, that the skater is a
current individual member of the ISI, and is skating in the proper categories and levels, and that the home
rink listed above is correct.
Instructor Signature
Card #
$ ______________ make check payable to ISI
ISI Use:
Check # ____________Amount ____________Date Received__________
❏ American Express
Total enclosed:
❏ Visa
❏ MasterCard
❏ Discover
Exp. Date
Cardholder (please print)
Authorized Signature
Telephone Number (must be included)
...Continued from page 10
arenas when the proposed new fourplex is built at a cost of $17 million,
even though the aging arenas need
$1.15 million for repairs and maintenance this year.
• Sydney, NS – Planners estimate that
the proposed multi-purpose Millennium Sportsplex will cost $9.5 million
but the municipality contends that several items were left out of the cost estimates and that the project could cost
as much as $14.5 million. The proposed
facility, with a target date for completion in October 2004, will include dual
ice surfaces, a walking track and gym.
• Berwick, NS – A committee has
raised $1.5 million toward its $3 million commitment for a new $6-million arena and sports complex. Plans
call for an NHL-sized ice surface to
replace the small, 53-year-old Berwick
Arena. Construction is not expected
to start until 2005-06.
• Grimsby, ON – If everything goes
according to plans there will be twin
ice rinks in Grimsby’s Community
Centre by spring 2004. The new,
approximately $4-million facility is
needed to replace the antiquated
Peach King Arena.
• Brantford, ON – County officials are
looking for a site for a proposed twin
pads ice arena to replace 80-year-old Syl
Aps arena. Repairs are planned for the
aging Wayne Gretzky Sports Centre.
• Vernon, BC – A liquor-fueled “miniriot” broke out at Vernon’s multiplex
during a hockey game between the Vernon Vipers and the Salmon Arm Silverbacks in February. There was fighting in
the stands and the parking lot. Other
disturbances included a streaker running across the ice and someone set off
a firework inside the arena. Extra security had been hired and security volunteers were also on duty. Ten police officers were required to break up the
melee. No fighting penalties were
assessed against players during the
• Victoria, BC – Demolition of the
almost 54-year-old Memorial Arena was
started in February to make way for the
construction of a $30 million multiplex. The new building, a public-private venture between the city and RG
Properties, is expected to open in late
August 2004.
• Halifax, NS – A group of businessmen have reportedly approached the
Halifax Regional Municipality about
building a three-rink complex in the
city. If built on city-owned property,
the facility might cost between $10 million and $14 million.
• Kingsville, ON – A feasibility study
determined inadequate demand for a
second ice surface for the community
recreation complex. Residents are
being asked to approve an $8.7 million addition to the complex that
would include a gym, indoor walking
track, a teen centre, a family resource
centre, space for seniors and seven
meeting rooms. The price tag would
include renovations to the existing
building and the addition of six
dressing rooms but no pool or second
ice pad.
Continued on page 44...
the edge may/june 2003
Mid-Atlantic Arena
Managers Association
by Trudy Ivory
Our next MAMA meeting is scheduled for April 23, 2003, a few days
after this EDGE issue goes to
print. We will visit the Iceoplex
at Southpoint in Canonsburg,
PA. I hope we have a good attendance for this meeting as John Durst
from FastIce in Ontario, Canada is our guest speaker. I am
intrigued by the concept of making ice with your existing
ice resurfacer. We all know that no two people drive a resurfacer the same way. I’ll share what I learn in the next EDGE
or you can call or e-mail me for information.
Membership forms are coming in from old and new MAMA
members. If you haven’t sent your form and dues, please do
so. At $25 per facility and $75 for vendors, per year, we are a
great value! But remember, paying your dues isn’t enough to
make this organization work. You need to attend meetings to
get the most out of MAMA. I realize as well as the next arena
manager/owner how hard it is to make plans in our line of
work; you never know what’s going to happen next, but
making the time to go outside your facility to visit other arenas is really the best way to learn what’s going on.
My arena is a seasonal facility, and we will be closing in a
few weeks for the summer. As this season comes to a close,
I’ve looked back on the past eight months and reflected
about the season we’ve had. Overall, in my 11 years of working for the City of Greensburg, I am happy to say the
2002/2003 season has been one of our best. One reason for
the improvement has been my involvement with our youth
hockey league in relationship with having the officers agree
to include me on their board as a non-voting member. This
has provided both of us the opportunity to get to know each
other better and has helped them to realize I’m not the
“nasty rink witch” they thought I was. Just kidding.
My point is, working together works. I put just as much time
into a relationship with my figure skating director, coaches,
skaters and parents as I do with my part-time staff, public
session customers and our program participants. I feel that in
order to make our season successful, we have to give100% to
everyone. No one group should ever feel that they are any
more or less important than another group.
I hope by the time this is printed MAMA members will have
enjoyed our April meeting and that they are looking forward
to our July gathering while enjoying the warm weather. For
more information on MAMA, contact Trudy Ivory at
[email protected]
Wisconsin Ice Arena Management
Association (WIAMA)
by John Wardman, Vice President
Greetings from WIAMA. The season is over; in my case, ice
comes out April 17 through the first week in June. With the
ice out, we completely rehab our building after a hard, busy
winter season. We paint locker rooms; scrub walls, dasher
boards and rink glass; do annual maintenance on the ice
resurfacer, HVAC and refrigeration system; and the list doesn’t seem to end.
In news from around the state, the Milwaukee School of
Engineering is scheduled to break ground on a $31 million,
210,00-square-foot athletic complex to be known as the Kern
Center. The center will include a 1,600-seat hockey arena and
a 1,200-seat basketball gymnasium.
During the last WIAMA Board meeting, the Pettit National
Ice Center in Milwaukee was selected as the site for our 4th
Annual Fall Fire-Up to be held in late August. The Fall FireUp is a “FREE” one-day workshop for all WIAMA member
rink employees.
I hope everyone had a successful, safe winter season. See you
all in Las Vegas at the ISI Conference in May.
For further information on WIAMA or to be put on our mailing
list, contact Nancy Hacker, c/o WIAMA, 700 Shady Lane,
Neenah, WI 54956, or call Nancy at 920-731-9731, extension 10.
Metropolitan Ice Rink Managers
Association (MIRMA)
by Judith P. Sniffen, President
Tribute to Fritz Dietl
by Richard A. Arenella
Fritz Dietl was an icon of the skating world. With his passing
on March 22, the skating community lost a dear friend, competitor, skating historian, teacher, successful rink operator
and industry leader. Many articles will report the accomplishments and impact Fritz had on the skating world. It is
not my intent to talk about Fritz the legend of the skating
industry. To me, he was a man of great stature whose handsome features and easy smile endeared him to all who
crossed his path. Fritz was always ready to share a joke; he
loved to make people laugh. His desire not to offend others
often clashed with his hilarious punch lines.
He was passionate about anything to do with ice skating. If
you did not share that passion, he would not hesitate to
show his displeasure and begin a lengthy discourse on why
his feelings were more correct than yours. Yes, Fritz could be
stubborn; however, he was stubborn with such grace and
charm that you could never get upset with him. His commitment to ISI and MIRMA was evident in everything he did.
He, along with his lovely wife Carolla, never missed a meeting. He participated in every discussion, providing historical
perspective and great knowledge and enthusiasm.
Fritz will never be forgotten. His mark on the ice skating industry will remain indelible and his presence will always be felt.
On April 4, 2003, MIRMA held its Spring Managers Seminar/Meeting at Atvazzy’s Nineteenth Hole Restaurant on the
Fairchild Wheeler Golf Course in Bridgeport, CT. President
the edge may/june 2003
Judy Sniffen opened the meeting with a moment of silence
in memory of Fritz Dietl. Lisa Fedick, our host, welcomed
everyone to her hometown.
ergy on a new system of fluorescent lighting that is 30%
brighter at about half the wattage per fixture; and Stan Belliveau and Al Orlson on skate sharpening.
The following MIRMA Board members were re-elected: Judith
Sniffen, President; Bob Koch, 1st Vice President; Kevin
McCormack, 2nd Vice President; Lisa Fedick, Secretary; Janet
Wolkon, Treasurer; and Richard Arenella, District III Representative. The Board pledged to continue to work for the betterment of the District and industry.
At the close of the meeting, attendees toured the Bridgeport
Harbor Yard Arena and some took in a hockey game. Thanks
to Lisa Fedick for the fine tour of her neighborhood.
The MIRMA/District III competition is scheduled for June 1415, 2003 at The Rinx, in Hauppauge, Long Island, NY. For more
information, contact Carola Mandeville at [email protected] or
Judy Sniffen at [email protected] or call 516-628-2240.
by Carol Burns, ISI District 6 Representative
A joint meeting proposal between MIRMA and NEISMA has
been agreed upon. Deane Pomeroy, the NEISMA representative
to MIRMA, attended the April 4 MIRMA meeting. The purpose
of the agreement is to bring the organizations closer together
while expanding their reach. Each organization has its focus.
NEISMA is strong in the operations and maintenance side of
the business, how to operate arenas, while MIRMA’s strengths
lie in the programming side of the business, how to make
money. The synergy between the two organizations is obvious.
The organizations will retain their independence but have common interaction. MIRMA and NEISMA members are encouraged to attend both groups’ meetings.
Presenters at the MIRMA Spring meeting included Charles
Shoulberg on Youth Sportsmanship; Peter Kelly of Intellen-
the edge may/june 2003
Michigan Arena Managers Association
MAMA will host its first annual Michigan Arena Managers
Association Summer Conference, June 16-17, 2003 at the Treetops Resort in Gaylord, MI. The Conference will kick off with
a lunch and vendor display on Monday, will include guest
speakers and breakout sessions, a social Monday evening, additional sessions on Tuesday, and conclude with lunch and
optional golf Tuesday afternoon. For additional information,
contact Diane Wilson at 734-213-1600, extension 250.
The ice arena industry continues to grow in MI. Consider the
following statistics:
• There are 129 ice arenas in the state.
• There are over 57,000 registered hockey players in MI –
number one in the U.S.
• Over 3,700 girls play hockey in MI, a growing number
each year.
• Over 14,000 men and women play senior hockey in MI –
number one in the U.S.
Lynn Roseberry
by Lynn Roseberry
National Events Coordinator and
Skating Program Director
World Recreational Championships
The 2003 ISI World Recreational
Team Championships are fast
approaching. As you prepare for
this annual competition in Chicago, IL at Northbrook Sports Center,
Glenview Ice Arena and Twin Rinks
Ice Pavillion, July 28 – August 2,
here are a few reminders and updates. The 2003 ISI World
Recreational Team Championships will be conducted in strict
accordance with the most recent editions of the ISI Skaters
and Coaches Handbook, Competitors Handbook, and Judges Manual. Be sure to check the ISI website for the tentative schedule,
hotels, and updated information regarding CHAMPS.
Practice Ice
Information regarding practice ice for CHAMPS will be
included in the first informational packet sent to participat-
ing arenas in mid-June. Practice ice reservations are not made
through ISI; contact the host arenas to reserve practice ice
for participating teams and skaters.
Team Photos
Due to printing deadlines, photos received after June 20 will
not be included in the CHAMPS souvenir program book.
Team Photos may be black and white or color. On the back
of each photo, attach team name, home rink, city and state
information on a label. PLEASE DO NOT WRITE ON THE
PHOTOS. Photos will not be returned.
Check for CHAMPS information as it
becomes available.
Adult Chamionships
The 2003 Adult Championships are
heading to the Northeast! Cape Cod is
the site for the September 12-14th
event at the Charles Moore Ice Arena in
Orleans, MA. The entry deadline is August
1. Skaters who have participated in this
event in the past describe it as “incredible,
exhilarating, awesome, exciting, supportive
and inspiring,” as they prove that skating is
a lifetime sport. We look forward to seeing both familiar and
new faces at this ever-growing event!
the edge may/june 2003
Synchronized Skating Championships
The Arctic Ice Arena in Orland Park, IL was the site of the 2003 ISI Synchronized Skating Championships - the largest Synchronized Championships in ISI history with 1,600 skaters on 126
teams. The event was fabulous, fun and inspiring – so many skaters having a great time working in harmony. A complete list of results is posted on our website:
Thanks to all of the Referees, judges, and volunteers who made this event run smoothly.
Special thanks to Sue and Jesus Zaragoza of Arctic Ice Arena for all of their efforts in producing this event.
2003 ISI Synchronized Skating Championships
Final Rounds Results
1 Fire On Ice
2 Ice Kicks
3 Synchro STL Jade Blades
4 STL North Stars
5 Icicles
6 Rubies
6 Precicettes
Southwest Ice Arena
Bielenberg Sports Arena
St. Peters Rec Plex
North County Rec. Complex
Eddie Edgar
Grand Oaks Ice Arena
Center Ice of DuPage
1 Synchro Panache
2 Team Braemar
3 Chicago Jazz
4 Synchro STL Blades
5 Dazzlers
6 Synchro STL Brackets
6 Team Chiller
6 Tremors
6 Team Mystique
Braemar Arena
Rolling Meadows
Webster Groves Ice Arena
Downers Grove Ice Arena
Webster Groves Ice Arena
The Chiller, LLC
Yerba Buena
Wilcoxen Ice Complex
1 Austintatious Stars
2 Synchro STL Sapphires
3 Diamonds
4 Starfire Adult
Chaparral Ice
St. Peters Rec Plex
Grand Oaks Ice Arena
Rocket Ice Arena
1 Team Braemar
2 Gold Blade Brigade
3 Dazzlers
4 Starfire
5 Capital Classics
6 High Voltage
6 The Fine Line
6 Precicettes
6 HF Icettes
6 Sapphires
6 Tremors
the edge may/june 2003
Braemar Arena
Kennedy Recreation Complex
Downers Grove Ice Arena
Rocket Ice Arena
Washington Park Ice Arena
Parkaire World on Ice
Cottage Grove Ice Arena
Center Ice of DuPage
Homewood-Flossmoor Ice Arena
Grand Oaks Ice Arena
Yerba Buena
1 Chicago Skates
1 Synchro Panache
3 Oxford Ice Crystals
4 Chicago Jazz Jun. Classic
5 Synchro STL Edge
6 STL North Stars
6 Starz
6 Team Chiller
6 Synchro Starz
McFetridge Sports Arena
Goggin Ice Arena
Rolling Meadows
Webster Groves Ice Arena
North County Rec. Complex
Swonder Ice Arena
The Chiller, LLC
1 Ice Crystals
2 Dazzlers
3 Precicetts
4 Silver Blade Brigade
5 Team Elite
6 Team Chiller
6 Synchro Starz
6 Rinkside Sr Extreme
6 Big Rapids Elite
6 HF Icettes
6 Ice Rockers Elite
6 Garden City Ice Crystals
Crystal Ice House
Downers Grove Ice Arena
Kennedy Recreation Complex
Fox Valley Ice Arena
Chiller @ Easton
Big Rapids FSC
Brentwood Ice Arena
Garden City Civic Arena
1 Synchro Panache
Minneapolis Augsburg
2 Chicago Jazz Shoot. Stars Rolling Meadows Ice Arena
3 Chicago Jazz Juvenile
Rolling Meadows Ice Arena
4 Junior Blades
Glenview Ice Center
5 Crystal Edges
The Edge
6 Gold Star Blades
Zion Ice Arena
6 Ice Gems
St. Peters Rec Plex
6 Capital Classics
Washington Park Ice Arena
6 Jr Starfire
Rocket Ice Arena
6 32 Degrees
US Ice Sports Complex-FH
6 Chicago Skates
McFetridge Sports Center
6 Starr Blades
Franklin Park Ice Arena
Energy Saving Tips
by Jeffrey Doucette
ith ever-increasing utility
costs, even small energy savings efforts will add up over
the long haul. Installation of new, more
energy-efficient equipment is always a
plus but can be prohibitive due to the
initial cost. Some examples of major
equipment purchases would be refrigeration compressor systems, light fixtures that utilize energy-efficient ballasts or a dimmer system for the less
active periods, desiccant dehumidification, and natural gas burning water
boilers or heaters instead of propane,
electric, or oil.
There are smaller less costly options
available that may be beneficial,
depending upon the set-up and use of
your facility. Motion detectors and
timers for lighting in less frequently
used areas can work very well. Mechanical rooms, locker rooms, offices, party
rooms, shower rooms, hallways, even
the ice resurfacing machine room, and
over-head gas heaters can be refur-
bished with timers or motion detectors.
As a general rule, most arenas open their
doors in the early morning. A staff member makes the rounds of the facility
checking everything and getting ready
to perform the normal, daily functions.
Often this means that lights are turned
on and stay on until the facility closes
for the day. Not everyone remembers or
bothers to turn off the lights in rooms
when they leave. Any space that is not
continuously occupied during operational hours could be controlled by a
timer or motion detector. The energy
savings depend on the number of areas
affected and time of use. But my philosophy is nothing ventured, nothing lost.
“Lost” meaning the number of kilowatthours you will be saving. Our local
vending machine distributor installed
motion detectors near the machines
that shut down the lighting inside the
machines when not being used. Their
claim is that they do not have to replace
the bulbs as often, but it adds to the
energy savings for the facility as well. For
those of you who have game rooms, this
might be worth looking into.
Check with your local utility provider
for other tips or programs they may
have. Our local provider donated 12
heat and motion detectors to our facility and provided suggestions on which
rooms they should be used in as well as
where in the rooms they should be
installed. We also installed timers on
our gas heaters over the spectators’ seating; some facilities use coin operated
timers instead.
Decreasing energy costs is essential to
your bottom line. If you have cost saving tips that have worked in your facility, please share them.
* Jeffrey Doucette is the Facilities Supervisor at the University of Delaware and the
District 4 Representative on the ISI Board
of Directors. He can be reached by e-mail
at [email protected]
the edge may/june 2003
Classified Ads
Pepper StarCenters is seeking an energetic and self motivated Hockey Manager. This full time position includes salary,
medical benefits, paid vacation, Dallas Stars perks and an
incentive bonus. This position will have the overall responsibility for managing and growing our youth and adult
hockey programs at our Euless facility. In addition, the person in this position will be a member of the Dr Pepper
StarCenter management team, and as such, will assist as
needed in overall business operations. Contact Kent Holmes
the Executive Director of Hockey at 972-831-2486 or email
your resume to [email protected]
Pepper StarCenters is seeking an energetic and self motivated Skating Programs Manager. This full time position
includes salary, medical benefits, paid vacation, Dallas Stars
perks and an incentive bonus. This position will have the
overall responsibility for managing and growing our ISI
skating school and figure skating program at our Irving area
facility. In addition, the person in this position will be a
member of the Dr Pepper StarCenter management team,
and as such, will assist as needed in overall business operations. Some experience and knowledge of ISI & USFSA programs is a must. Please email your resume to
[email protected] or send to 211 Cowboys Parkway
Irving, TX 75063.
obtain Florida drivers license prior to appointment. Bachelor’s
degree in Business, Recreation Management or related field
can substitute for one year of experience.
DESIRES: Membership in State or National Ice Rink
Management Association and Ice Arena Institute of
Management (IAIM) certification. Strong skating background with knowledge of figure skating teaching methods
and techniques. Knowledge of ISI and USFSA programs.
Knowledge of hockey instructional programs and leagues.
Ability to supervise ice shows and competitions.
APPLICATION PROCESS: Submit 2 resumes to: City of
Miami Beach Human Resources 1700 Convention Center
Drive Miami Beach, FL 33139 ATT: IRM-ISI or email resume
to [email protected] (include IRM-ISI in
email heading). No Fax accepted. This position is open
until filled. For information on the City of Miami Beach,
please visit our website at:
PROFESSIONAL WANTED: The Aerodrome Ice Skating
Complexes offer beautiful suburban locations, three 200’ x
85’ ice surfaces, large ISI skating school, and two competitive USFSA clubs. The successful applicant will be highly
motivated, a member of the ISI and PSA, and work well in a
team coaching environment. Send resume to: Andrew
Foland, c/o Aerodrome, 8220 Willow Place N., Houston, Texas
77070, e-mail: [email protected], fax: 281-897-0210.
ICE RINK MANAGER $35,283 - $56,985 ANNUALLY Salary negotiable based on experience. The City provides a
progressive benefits package. The City of Miami Beach, FL is
seeking an Ice Rink Manager for the newly built Ice Rink facility at the Scott Rakow Youth Center. This position is responsible for managerial work in the daily operations of the ice rink.
REQUIRED: Three years experience in ice rink management
including supervisory, programming and customer service
experience. Current drivers license from any state, and must
Bronze Certification
Test Online
Judges can now log on to to
access and take the Bronze Certification test. Log
on. Supply a credit card number. Download and
print the test and answer sheet. Take the test and
fax or mail the answer sheet and identification
form to ISI to quickly, easily and efficiently
update your judging credentials.
the edge may/june 2003
Buffalo Figure Skating Club
166 Park Place Circle
Montrose, MN 55363
Ph 763-675-3560
City of Greeley
Recreation Dept
651 10th Avenue
Greeley, CO 80631
Ph 970-350-9400
Fax 970-350-9463
New Rinks/Clubs/Schools
9/11 Families Give
Back Fund
c/o NMG 1790 Broadway
Suite 400
New York, NY 10019
Ph 212-424-0116
Fax 212-582-8655
City of Kodiak Parks
and Recreation Dept
Ian Fulp
410 Cedar Street
Kodiak, AK 99615
Ph 907-486-8670
Fax 907-486-8674
City of Shakopee
Joshua Barrick
1255 Fuller St
Shakopee, MN 55379
Ph 952-233-3838
Fax 952-233-3831
Idaho IceWorld
Pepper Reese
7072 Eisenman Road
Boise, ID 83716
Ph 208-331-0044
Fax 208-331-7983
Juneau/Douglas Ice
PO Box 211194
Auke Bay, AK 99821
Ph 907-465-5137
Fax 907-465-5177
Tri-Valley Roller Hockey
Walter B Collins
12415 Willow Forest Drive
Moorpark, CA 93021
Ph 805-529-7529
Fax 805-241-3499
Twin Oaks Ice Rink, LLC
Paul Nielsen Jr
65 Columbia Rd
Morristown, NJ 07960
Ph 973-292-5699
Fax 973-292-5698
Wicker Memorial Park
North Township Trustee
Janice Orlich
8554 Indianapolis Blvd
Highland, IN 46322
Ph 219-838-3420
Fax 219-838-3126
Worthington Ice Center
Paul Donskov
401 E Wilson Bridge Rd
Worthington, OH 43085
Ph 614-880-9423
Fax 614-880-0350
New Builders/Suppliers
Ron Bulloch
6134 Eagle Creek Dr
Ft Wayne, IN 46814
Ph 260-672-1700
Fax 260-672-1905
Sportlite Inc
Bill Schrader
5355 N 51st Ave #26
Glendale, AZ 85301
Ph 623-930-0074
Fax 623-930-0045
the edge may/june 2003
New Associate Members
Alderson, Karen - WA
Ball, Tiffany - IL
Baumann, Christine - NY
Blanchard, Jennifer - VA
Byham, Julie - PA
Casey, Mari - CA
Cushley, Neil - TX
Darken, Colleen - IL
Everts, Miriam - OH
Festog, Karen - VA
Friedson, Elise - FL
Fulton, Margaret - FL
Gifford-Mackey, Denise - OH
Gillon, Jessica - CA
Goddard, Gregory - MI
Hamid, Iain - NY
Harrell, Destiny - WI
Heldman, Breanne - NY
Hickok, Mark - AZ
Hunka, Ryan - NY
Johnston, Kelsey - MO
Klimp, Sonja - CA
Kobayashi, Kristen - MI
Lange, Stuart - OH
Larson, Priscilla - NJ
Lasater, Ashley - CA
Levy, Gary - FL
Lewis, Jaclyn - CA
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Licari, John Paul - CT
Lockett, Lisa - IL
Magerovskiy, Rebecca - MI
Mazzatenta, Stephanie - FL
McDougle, Sean Ian - TX
Minton, Daniel - FL
Myhre, Robin - OR
Nagel, Cassidy - WA
Neufeld, Cameron - CA
Passi, Shanel - HI
Perkins, Kirtley - TX
Purdy, Nicole - FL
Rekar, Jennifer - IL
Rotroff, Debra - WY
Ruskin, Joanna - NY
Serifin, Monica - IL
Sidorov, Stanislav - TX
Smulson, Tamara - CA
Stoudmann, Celyne - VA
Takeuchi-Eldredge, Dianne -TX
Tallon, Lynn - IL
Tymoshenko, Nataliya - FL
Van Pelt, Barbara - NY
Warner, Julie - MA
Wong, Stephanie - PA
Wright, Daniel - FL
Yamry, Schonda - HI
Yovanovich, Andrea - IN
Zehmer, Heidi - VA
Advertisers Index
American Locker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Athletica Inc./Crystaplex . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Becker Arena Products . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Bonestroo & Associates . . . . . . . . . . . . . . . . . . . . . . . . . .44
Burley’s Rink Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Canlan Ice Sports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Cimco Refrigeration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Commercial Refrigeration . . . . . . . . . . . . . . . . . . . . . . .OBC
Concepts & Designs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Covermaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Earth Technology Corp. . . . . . . . . . . . . . . . . . . . . . . . . . .27
Ed K Ice Sports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Facility Management Corp. . . . . . . . . . . . . . . . . . . . . . . .11
First National Merchant Solutions . . . . . . . . . . . . . . . . . . .40
FrontLine Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Goldner Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Honco Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Ice Builders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Jet Ice Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
K&K Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Maximum Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mollenberg-Betz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Mondo USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IBC
Rice Specialty Risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Richardson Group, The . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Riedell Skate Co . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Skater’s Edge Sourcebook . . . . . . . . . . . . . . . . . . . . . . . . .33
SP-Teri Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
VSC Sports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Zamboni . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
...Continued from page 33
• Lakefield, ON – The $500,000 in
provincial SuperBuild funding may not
be enough to secure the proposed
world-class speeding skating oval for
Lakefield if the federal government fails
to provide money for the project.
About $2.5 million has been raised
toward the $5 million needed to construct the 400-metre oval and buildings. Another municipality in the
Toronto area is considering building a
speed oval. There are only two other
speed ovals in Canada, one at St. Foy,
Que. and the other in Calgary.
• Amherstburg, ON – The city of
Amherstburg has purchased 79 acres for
a recreation complex that could accommodate soccer fields and a new twinpad arena.
• Essex, ON – According to the recreation director, 42-year-old Essex Memorial Arena needs to be replaced and
twinned. To rebuild the single-pad
arena would cost about $4 million;
twinning it would double the cost.
Inspections indicate the likelihood of
closure for the facility in five to 10
years for safety reasons. Without cor-
porate support or local fundraising
efforts, the cost of a new facility is at
• Peterborough, ON – Councillors
approved renovations to Memorial
Centre even though bids for the project
are nearly $800,000 over the approximately $11-million budget. Lower
interest rates mean the $1 million
annual principal and interest payments
will likely be unchanged from the estimate at the time of the feasibility study.
• Cold Lake, AB – In February, 63 percent of voters rejected a proposal for an
$18-million recreation complex with
an indoor soccer arena, ice surfaces,
seniors’ center and running track. The
complex would have meant a 10% tax
increase for Cold Lake’s 12,000 residents. Similar complexes have been
built in Strathcona and Parkland counties and Fort Saskatchewan, Leduc and
St. Albert are working on proposals for
recreational centers.
• Halifax, NS – Saint Mary’s University’s athletics and recreation facilities
renewal project will include a new
arena that will be the home of Saint
Mary’s varsity hockey teams, student
programming and youth skill development camps, plus community hockey
and skating programs. A $2-million gift
from the late Bob Dauphinee will contribute to the project.
• The first rock-climbing wall in the
Caribbean has been set up at the MovieTowne complex by Kreative Innovations. Other plans call for the addition
of Lazer tag, an ice skating rink and a
Bungee Trampoline.
Editor’s Note: “CrossCuts” is compiled from press releases and published reports. Submit information
to Editor, ISI EDGE, 17120 N Dallas Pkwy, Suite 140, Dallas, TX
75248-1187; fax to 972-7358815; e-mail to [email protected]
the edge may/june 2003
he ISIA Education Foundation is pleased to introduce
its new logo. Look for it on all future materials relating to the Foundation.
“We wanted to create a more streamlined, clean, modern
logo,” said Foundation Board Secretary Craig Cichy. “The
new logo combines the focus of the Foundation – Skating,
Scholarship, Service – in the blade image, the word “education” in bold and “foundation” referring to our not-forprofit status. We are thrilled to have this updated logo and
hope that we can use it to build momentum for the
Foundation in regards to fundraising, image and exposure.”
Foundation trustees are gearing up for what always proves
to be an exciting and fun fundraising event, the silent and
live auctions held during the ISI Conference and Trade
Show, May 27-29, 2003 at the MGM Grand in Las Vegas.
“This is a place and time where we get to bid on and buy
fun stuff and know that our money is going to a great
cause,” said Judith Sniffen, Auction Committee Chair and
Foundation Board Treasurer. Money raised goes to fund college scholarships for outstanding ISI skater/scholars.
Each year generous individuals, groups and builder/supplier ISI
members donate items for the auctions and attendees enjoy the
lively and fun-filled process of bidding for treasures. If you have
an item(s) to donate to this year’s auction, please contact Judy
Sniffen at 516-628-240 or send e-mail to [email protected]
Auction items or certificates must arrive at the ISI office by
May 12, 2003. If you prefer to make a cash donation, please
make checks payable to ISIA Education Foundation. By
donating items or cash to the Education Foundation, you’re
supporting the future of the ice arena industry.
Contributions Received
The ISIA Education Foundation gratefully acknowledges the
following contributions:
Sponsor ($1,000-$4,999):
Metropolitan Ice Rink Managers Association (MIRMA)
in memory of Fritz Dietl
Chimney Rock on Ice, Inc. Figure Skating Club
Contributor ($100-$249):
Burt & Judith Sniffen in memory of Fritz Dietl
Friend ($25-$99):
Nina Carbone
Frances Schultz
Cassandra Snow
John & Gayle Scirocco
SG Figure Skating Boosters Club
Skaters are the backbone of our industry; by contributing to this
scholarship effort you are supporting your business, and your
contributions are tax deductible to the full extent of the law.
New ISI Manuals Available
If you wish to join our growing list of supporters, you may use this
form to make a contribution. This generous support will enable the
ISIA Education Foundation to achieve its goals and objectives.
Name ___________________________________________________
New Publication: ISI’s Programming
Guide for Arena Managers, Skating and
Hockey Directors is now available. This valuable newly revised resource covers how to run
ISI group class programs for hockey and recreational ice skating. It is filled with helpful tips
and sample forms. Call ISI at 972-735-8800 to
order. Cost: $20 plus shipping and handling.
Street Address ____________________________________________
City, State, Zip ____________________________________________
Amount of Donation $ _____________________________________
Method of payment
( ) Check
( ) Charge: Visa MasterCard Discover [please circle]
Number __________________________________________________
Exp. Date _________________________________________________
Your Signature _____________________________________________
Mail to:
ISIA Education Foundation
17120 N. Dallas Parkway, Suite 140
Dallas, TX 75248-1187
the edge may/june 2003
The newly revised 2002-2003 editions of
Skaters and Coaches Handbook and Competitors Handbook are available. Call ISI to
order a set with binder or to order the handbooks individually. Both manuals are available
in shrink-wrap for inserting in the binder (available from ISI). All 2003 ISI competitions will be
held in strict accordance with the rules in the
2002-2003 Skaters and Coaches Handbook
and 2002-2003 Competitors Handbook.
...Continued from page 28
Long-time skating instructor Erika
Amundsen knew Fritz for 40 years. She
describes him as “very outgoing, friendly, always helpful, the most generoushearted person I can think of.”
It was a real gift that he was able
to give confidence, help and guidance to so many young people.
He instilled a great deal of selfesteem.”
Richard Zamboni describes Fritz as “a
really unique guy, a unique performer,
teacher, rink operator and contributor to
the sport.”
“Fritz would often say, ‘The only
limitations that you have are the
ones that are self-imposed. It’s all
in your mind, not your body. You
can achieve most any objective you
set yourself to,’” fondly remembers
Robert Unger, also a former professional
skater, an ice arena owner/operator/skating director, ISI Board member and instigator of the ISI Learn to Skate Program,
said of Fritz, “He was always full of jokes,
telling jokes from every decade. He will
remain my idol and I miss him.”
Patti Feeney, ISI Director of Member
Programs and Services, says, “Fritz was a
force with a passion for ice skating. He
was one of a kind. He was generous and
fair. His legacy will live forever. I knew
Fritz since 1963 and had tremendous
respect for his knowledge, generosity
and total dedication to our sport. I’ll
miss his historical skating knowledge
and very corny jokes.”
The one with the fondest memories of Fritz is his beloved wife of
almost 40 years, Carola, a woman
who is described by all who are
privileged to know her as beautiful,
charming, witty, intelligent, gracious and kind. Not since Nancy
Reagan bestowed her glowing look
of adoration on Ronald Reagan has
anyone matched the look between
Fritz and Carola. At ISI Conferences
they walked hand-in-hand, smiling
and acknowledging all they met,
but the moment was theirs. She
clearly, unequivocally adored him
and he her.
Bob Mock, Skating Director at Center Ice
Arena in Delmont, PA, said, “Fritz had
When asked to describe Fritz, Caran incredible memory and an incredible A joyful Fritz Dietl accepts his Lifetime Achievement ola said, “How do I describe my
command of skating. He was an icon of Award at the 1996 Awards Luncheon.
love? He was not always the most
the sport and a great role model. His
diplomatic, but he was always honlegacy will be his perspective, the perspective he brought to
est. He never did anything that was against his grain. He
ISI and PSA and to coaches and rink managers. He had a
never said anything that was malicious or vicious. He was a
vision of raising the level of professionalism in managing,
very honorable man.”
coaching and the entire sport, and because of Fritz and that
vision, we are much better off as an industry today.”
Of Fritz’s biggest contribution to the world of ice skating,
Carola says, “If every coach would be as open-minded as Fritz
One who knew and benefited from Fritz’s exceptional talents
was, he wanted to learn from everybody, then coaching
was Olympic figure skater Scott Allen who started taking
would be better.”
skating lessons from Fritz at age four. “Fritz was the consummate teacher,” says Scott. “He was a suburb technical
Fritz’s multi-faceted, lengthy career produced many high
teacher of skating and he gave students insight into the sport
points and interesting experiences. The best for Fritz, accordand life. Fritz had a wonderful character and charisma. He
ing to Carola: “I think he liked the Sonja Henie show, but he
was a positive influence for me and for many others during
also liked very much that he was the first pro to go to China
our formative years. He instilled a sense of accomplishment
with Don Laws; they taught skaters there. Everything was
in all his students, no matter what their level was. He was
written down by the Chinese, and they video taped everyexcellent at motivating, not intimidating. He was good at
thing. I think he was proud of that, that he could influence
enabling people to achieve something they didn’t think they
skating in China. Also, ISI was very dear to his heart. He was
could achieve. Fritz practiced sports psychology long before
always very proud of how it evolved and became more and
it was known as such.”
more faceted.”
Under Fritz’s tutelage Scott won an Olympic Bronze medal
when he was 14, a Silver medal at Worlds and two National
At the graveside service for Fritz, Carola says, “Suddenly a
complete calm came over me; it was almost as if Fritz was
there saying, ‘It’s all right.’”
“I see Fritz not only as a teacher, an instructor, a coach of
skating but also as a teacher of good character,” said Scott.
“He taught life lessons and gave direction. Fritz was multidimensional, and he gave that to his students, not just the
emotional support, the insight; that was his driving force.
I think he was an instructor in the truest sense of the word.
Charismatic, gracious, generous and kind, strong-willed,
stubborn and opinionated – all describe the man Carole Shulman called a gentle giant. Scott Allen sums up our thoughts,
“He was a wonderful man and he will be missed.” The skating world has lost a magnificent icon. Farewell, Fritz, may
you rest in peace and continue to smile upon us.
the edge may/june 2003