Aviation World 2/2012 - Fraport Ground Services

Aviation World 2/2012 - Fraport Ground Services

Aviation World
2/2012
AirBridgeCargo celebrates B747-8F 14
06
Condor now in Gateway Gardens 15
Thousands say
“Yes to FRA!”
Korean Air sends A380 to FRA
16
2
Check-in
Court confirms FRA’s expansion
The decision by Germany’s Federal Administrative Court in Leipzig to ban scheduled nighttime flights in Frankfurt can be seen in two
different lights. It poses major challenges for airfreight carriers, but it is also generally conducive to the airport’s expansion.
Dear Reader,
Germany’s highest administrative court, the supreme court for cases of administrative
law, has handed down a very clear decision: Frankfurt Airport now has to live with a
permanent, total or near-total ban on nighttime arrivals and departures between 11
p.m. and 5 a.m. But up to 133 aircraft movements are still permitted between the
hour before and after the curfew: i.e., between 22:00 and 23:00, and between 05:00
and 6:00.
Dr. Stefan Schulte
Executive Board Chairman
These nighttime restrictions must be observed by all affected parties. They clearly
pose considerable challenges, especially for airfreight carriers operating at Frankfurt
Airport (FRA). Cargo volumes have dropped from an all time high in the year 2010 by
around 10 percent – partly due to the ban, partly due to global economic conditions.
The reduction in nighttime flights hinders the international competitiveness of both
airlines and the airport.
At the same time, the federal court acknowledged the legality of FRA’s expansion
plans (previously approved in the Hesse zoning decision). It is important for Frankfurt
Airport to have sufficient capacities in the late evening and early morning to serve
intercontinental flights to destinations around the globe. More severe constraints
would have undermined the airport’s hub function. But despite – or rather, because
of – the nighttime flight ban, Fraport can now fully exploit the growth potential that
was created with the inauguration of FRA’s new Runway Northwest. The figures for
the year 2011 showed already an impressive growth of 6,5 percent and also the first
months of 2012 show growing passenger volumes.
The bottom line is that this court decision actually favors the growth of air traffic at
FRA and sends a positive signal for the region’s economic future.
Sincerely,
Dr. Stefan Schulte
03 Fraport World
06 Yes to FRA!
Frankfurt Airport wins ACE Survey Award
Fraport expands sustainability program
Thousands say “Yes to FRA!”
Fraport Ground Services Consulting operating in Middle East
09 Airline World
Emirates increases capacity in Frankfurt by almost 50%
SAS heading north and beyond
AirBridgeCargo celebrates its first Boeing 747-8 freighters
Condor moves to its new headquarters in Gateway Gardens
14 AirBridgeCargo
14 Dreamliner
15
18 Condor
BVD anniversay
18 People World
Carsten Röcken heads Fraport passenger services and operations
TAP Portugal appoints new general manager for Germany
All Nippon Airways has new station manager
BARIG welcomes Michael Hoppe as secretary-general
Fraport World
3
FRA committed
to reducing
carbon emissions
As member of the “Airport Carbon
Accreditation” initiative, Frankfurt Airport
has taken the next important step to
the “Optimization” level of certification.
Airport Carbon Accreditation is a voluntary carbon management certification
program that was launched in June 2009
by the Airport Council International, ACI
Europe.
Launching the CargoCity Frankfurt Task Force (left to right): Volker Oesau, Shipping and Logistics Association
of Hesse and Rhineland-Palatinate; Dr. Karl-Rudolf Rupprecht, Lufthansa Cargo; Herbert Mai, Fraport; Martin
Gaebges, BARIG; and Dr. Jürgen Vogt, VACAD.
Fraport forms CargoCity Frankfurt Task Force
The overriding goal of the newly established “CargoCity Frankfurt Task Force” is
to develop Frankfurt Airport into Europe’s
most innovative and modern airfreight
hub by 2020. This initiative pools the
interests of all air cargo companies at
Frankfurt Airport and will be the main
contact for all cargo-related issues.
The Task Force has been launched by
Fraport together with the Board of Airline
Representatives in Germany (BARIG),
Lufthansa Cargo, the Association of Air
Cargo Handling Agents in Germany
(VACAD), and the Shipping and Logistics
Association of Hesse and Rhineland-Palatinate. Its management will meet once a
quarter. Various government bodies may
be invited later to join for specific topics.
The Task Force unites the cargo community at Frankfurt Airport in order
to facilitate and speed processes,
especially on the airport’s landside. It
will develop new operating procedures
and play a leading role in developing
infrastructure at the airport. The major
challenges are seen in accommodating and managing the growing traffic
volumes on the airport’s roads, which
includes providing more parking for
trucks and cars.
In the long run, all customers will benefit. Closer cooperation of the involved
parties will ensure smoother processes,
thus reducing costs and helping to
enable the expected growth in the cargo
business.
FRA service: a bottle of water for one euro
No one has to go thirsty at Frankfurt
Airport: all passengers can now buy
bottles of water for only a euro each.
The half-liter bottles are available airside
Passengers can purchase water for one euro.
in all Duty Free and Travel Value shops.
To get the low-priced water, passengers
only need to show their boarding pass
at the register. There is no limit on how
many bottles they may purchase. Because
the Duty Free and Travel Value shops in
both terminals are located behind the
security checks, passengers can also take
the bottles on board their flights. The
low-price water service was tested last
summer and is now available year-round.
The one-euro water is part of the “Great
to have you here!” service initiative. This
comprehensive program is devoted to
making visitors to Frankfurt Airport more
comfortable.
Airport Carbon Accreditation is the only
institutionally endorsed carbon management certification standard for airports.
The program independently assesses and
acknowledges the efforts of airports to
manage and reduce their carbon emissions by bestowing four ascending levels
of certification: “Mapping”, “Reduction”,
“Optimization”, and “Neutrality”.
So far the program has certified 56
airports in Europe and Abu Dhabi International Airport. The European members
account for 52 percent of Europe’s passenger traffic, or more than 750 million
passengers a year.
Dr. Stefan Schulte, Fraport’s executive board chairman, commented the
Airport Carbon Accreditation initiative:
“The announcement by Airport Carbon
Accreditation clearly demonstrates just
how seriously the airport industry is
treating the issue of climate change. We
at Frankfurt Airport are proud to be part
of this effort.”
Traffic figures at FRA
Air traffic figures at Frankfurt Airport for
April of 2012 compared to April of 2011.
Passengers
Freight (tonnes)
Mail (tonnes)
16,950,000 +3.3%
645,000 -11.8%
26,400 +1.7%
Movements
152,600
Load factor
70.9%
-1.4%
4
Fraport World
Frankfurt Airport wins 2012 ACE Survey Award
At the top across the board: among air
traffic hubs handling more than a million
tonnes per year, Frankfurt Airport (FRA)
and Fraport Cargo Services GmbH (FCS)
have received the 2012 Air Cargo Excellence (ACE) Award as the “Best Cargo
Airport in Europe”. The airport ranked at
the top in the categories of performance,
value, facilities, and operations.
Group photograph at the ACE awards ceremony
“Performance” means how well an
airport keeps its promises and fulfills its
contractual obligations. It also reflects
the quality of its customer services as
well as related services such as ground
handling and forwarding. “Value” refers
to competitive rates and value-adding
programs. “Facilities” includes apron
operations, warehousing, handling and
storage of perishables, and access to
highways and other types of transportation. “Operations” covers regulatory
activities such as customs and security.
The ACE Survey is conducted each
year by Air Cargo World, a leading
international trade magazine based in
Atlanta, Georgia. The awards ceremony
took place during the 2012 World
Cargo Symposium in Kuala Lumpur last
March. Roland Weil, Fraport’s vice president for sales, and Winfried Hartmann,
one of the two managing directors of
FCS, accepted the award on behalf of
the airport.
Networking at the IGHC Conference
A business and cultural highlight: the
25th IATA IGHC Ground Handling Conference was held in Prague in the Czech Republic from May 6 to 9. Fraport Ground
Services exhibited with its own booth.
Like in previous years, it rapidly became a
popular networking point where customers and business partners gathered to
meet one another. They also enjoyed a
special Fraport Ground Services event
that was greatly appreciated as one of the
conference’s major highlights. Among
other things, a group of customers and
business partners set out to discover the
beautiful, historically and architecturally
rich city of Prague. They rode historic
horse-drawn carriages, went sightseeing
at Prague Castle, and visited the Strahov
Library. The afternoon outing culminated
in a lively dinner at the famous Charles
Bridge, which gave everyone a chance to
share their impressions.
Fraport’s business partners at the IATA Ground Handling Conference enjoyed discovering the city of Prague.
Winfried Hartmann and Diana Schöneich (both
managing directors of FCS)
Germany’s largest
place of employment
Frankfurt Airport is growing in more
ways than one. Its passenger volumes are
climbing, and over the past decade the
number of people working at the airport
has also surged by 12,500 to reach the
figure of 75,000 employees. This makes
Frankfurt Airport Germany’s largest
place of employment. Since the Runway
Northwest began operating late last year,
companies at Frankfurt Airport have hired
around 4,000 new people. But the new
runway wasn’t the only growth driver at
the airport last year: the inauguration of
The Squaire on top of the long-distance
railway station and the development of
Frankfurt’s newest borough, Gateway
Gardens, also gave employment at Germany’s leading airport a major push. This
proves the importance of Frankfurt Airport
as a growth engine for the whole region,
stressed Dr. Stefan Schulte, the chairman
of Fraport’s executive board. Fraport itself
has also been enlarging its workforce: at
the end of 2011, 19,872 staff were working at Frankfurt Airport, up by about a
thousand compared to a year earlier.
Fraport World
New Welcome Center
opens in Terminal 1
Frankfurt Airport has opened a redesigned Welcome Center in Terminal 1. It
is staffed by up to four friendly customer
service officers whose job is to meet passengers’ needs. They provide directions,
answer questions, and assist in booking
hotels and tours in Frankfurt and the
region.
The new Welcome Center is located in
the middle of the arrivals level close
to the corporate meeting point in
Concourse B. Its official hours are from
6 a.m. to 10 p.m., but international
passengers can get help at the counter
as long as aircraft are arriving from other
countries.
The new welcome center in Terminal 1 also assists in booking hotels and tours in Frankfurt.
Fraport expands sustainability program
Fraport has released its 2011 “Connecting Sustainabiy Report”, which takes a
balanced approach to social, environmental, and business aspects.
In 2011, Fraport extended the targets
and measures in all 17 fields of action
defined in its materiality matrix. The
fields are safety and security, noise
abatement, climate protection, appeal
as an employer, customer satisfaction,
profitability of investments, air quality, conserving nature and resources,
compliance/governance, sustainable
construction, retaining and creating
jobs, diversity, regional commitment,
occupational health and safety, training
and career development, procurement,
and intermodality (linking of different
modes of transportation).
“By means of this ambitious program,
we are giving equal importance to the
social, environmental, and business
aspects of our corporate governance,”
says Dr. Stefan Schulte, the chairman
of Fraport’s executive board.
The title of the report – “Connecting Sustainably” – underscores that
“Frankfurt Airport, more than any
other aviation gateway, is Germany’s
primary connection to the world.
Likewise, we are also meeting the
challenge of connecting aspects such
the steadily increasing demand for
mobility with Fraport’s responsibility to the environment and local
residents.”
The expansion of Frankfurt Airport
is proceeding while upholding
high environmental standards. The
overriding goal is to keep the CO2
emissions associated with airport
operations at the same level in 2020
as in 2005 – despite the anticipated
growth in air traffic. Constructing
energy-optimized buildings, renovating existing facilities, and gradually
converting the fleet of ground
vehicles to electric power will also
help achieve this goal.
Presenting Fraport’s sustainability report. Left to right: Jürgen Harrer, head of communications, Dr. Stefan
Schulte, executive board chairman, and Jörg Kämer, head of sustainability management.
Fraport’s sustainability report 2011
can be downloaded from www.
fraport.com. A free copy of the report
can be requested by sending an
e-mail to the sustainability management team at [email protected].
5
6
Fraport World
Thousands say “Yes to FRA!”
Fraport, Lufthansa and Condor mobilize people for Frankfurt Airport
Fraport, Lufthansa and Condor have launched the “Yes to FRA!” initiative to give local residents and airport workers a chance to voice
their approval of Frankfurt Airport. The first project was a public demonstration that attracted nearly 10,000 people who expressed
their support for the airport’s expansion. In this interview, Fraport’s head of corporate communications, Jürgen Harrer, explains the
background of this initiative and invites more airlines and aviation partners to join.
What is the goal of the ‘Yes to FRA!’ initiative?
Jürgen Harrer: “Yes to FRA!” serves as a platform for employees
and friends of Frankfurt Airport (FRA) to express their appreciation of the airport. It doesn’t matter whether they live locally or
Leading for Fraport’s communications
Jürgen Harrer is Fraport’s
head of corporate communications. The 37-year-old
media professional is in
charge of press, internal
communications, sponsoring, lobbying, and marketing
communications. Harrer
began his career as an editor
in Fraport’s press department. Later, he served as spokesman for the Hesse Minister of
Finance for five years, before rejoining Fraport in 2009.
farther away, or whether they have simply passed through the
airport on business or as tourists.
Who started the initiative and why?
Harrer: Fraport, Lufthansa and Condor jointly launched the
initiative. We wanted to give a voice to everyone working at FRA
as well as to people who enjoy using the airport and regard FRA
as indispensable infrastructure. The federal state of Hesse has
Germany’s strongest economy, and Frankfurt Airport deserves
much of the credit for this. FRA is also indispensable for the
export-oriented German economy overall. It’s no coincidence
that Germans are the world’s greatest travelers and Germany is
one of the top three exporting nations in the world!
The “Yes to FRA!” initiative kicked off with a public demonstration in Frankfurt am Main with nearly 10,000 participants.
What was the response?
Harrer: Overwhelming, enthusiastic and relieved! Many colleagues thanked us for giving them an opportunity to say ‘yes to
the airport’ -- to give them a forum for expressing their support.
No one likes aircraft noise. People who work at the airport are also
Fraport World
7
directly affected by noise. So we can really understand residents
who vent their anger about the unpleasant aspects of airports
and aviation. But we don’t agree that all or part of FRA should
be shut down. That would certainly not be a solution, especially
where our jobs are concerned. There are 75,000 women and men
working directly on site at FRA. Together with their families, these
people rely on the airport for their livelihood. Thousands more
throughout the region and across Germany also depend on Frankfurt Airport. Many of us live close to the airport; we’re exposed to
aircraft noise at work and at home, and during our days off.
Recently a huge poster showing hundreds of employees was put
up at the airport. What is this supposed to achieve?
Harrer: This poster makes the widespread approval of the airport
visible for everyone to see. It also shows that this isn’t a cold, indifferent statement. People are sincerely saying ‘Yes to FRA!’ based
“We are inviting everyone,
including all of our partners
in the aviation industry,
to say ‘Yes to FRA!’”
on their personal experiences and feelings. This is a heartfelt matter for many of those working here. Now, we are inviting everyone
-- including people who live in the Frankfurt/Rhine-Main region -to once again say “Yes to FRA!” by uploading a picture to www.jazu-fra.org. Obviously, this by no means precludes further steps to
reduce aircraft noise. Partners in the aviation industry have worked
with the Hesse government to develop a comprehensive package
of noise abatement measures. Added to the previous expenditures
for sound insulation and the CASA program, we are spending a
total of some €600 million to completely or partial prevent aircraft
noise and to alleviate its effects. This is a tremendous amount of
money, even by international comparison.
U.S. pilot says “Yes to FRA!”
US Airways pilot Gary van Hartogh happened to pass the
“Yes to FRA!” demonatration on the Römerberg in Frankfurt.
He spontaneously decided to go to his hotel, dress up in his
uniform, and return to join the demontration wearing a “Yes
to FRA!” button. Van Hartogh even jumped on stage, took the
microphone, and promised that his whole crew would also wear
the button during the return flight the next day - and they did, as
these two photographs prove.
How is the initiative being received by the airport’s employees
and local residents?
Harrer: Very well! Many of them have thanked us for finally
creating a pro-airport platform. Everyone here fully understands
the protests against aircraft noise and wouldn’t dream of restricting or suppressing them. After all, protesting is an expression
of people’s basic rights. However, these protests are giving the
public the wrong impression that the entire region has suddenly
been afflicted by aircraft noise and is now working to stop it
completely. That simply isn’t possible, because shifting flight
routes would merely affect other residential areas instead.
What other activities are you planning now?
Harrer: Other activities are definitely in the making, but I don’t
want to spoil the surprise.
Is ‘Yes to FRA!’ going to become a permanent institution?
Harrer: Yes, we want it to be a lasting channel for people to
express their support of the airport. This doesn’t mean that there
will necessarily be a continuous program of campaigns and activities. From time to time, it is also okay simply to say “Yes to FRA!”
Can other airlines and companies join “Yes to FRA!”?
Harrer: Yes, of course.
How can they do that?
Harrer: The best way is to get in touch with the communications
department of Fraport, Condor or Lufthansa; or contact
one of the responsible managers directly. They can do this
personally, by calling or by sending an e-mail, or online via our
website at www.ja-zu-fra.org.
8
Fraport World
Fraport Ground Services Consulting
operating in Middle East
Consulting projects in Saudi Arabia / modifications to airport in Riyadh
Fraport Ground Services Consulting has new projects in Saudi Arabia. The “International Ground Handling Experts” were asked to
provide assistance at King Abdulaziz International Airport (JED) in Jeddah by helping to design a new training program for operational
managers of the General Authority of Civil Aviation (GACA). The Fraport ground handling experts also helped remodel parts of King
Khalid International Airport (RUH) in Riyadh.
Fraport Ground Services is continuing its “International Ground
Handling Experts” consulting program. Christoph Zöller, its
supervisor, says that “when we started I was very curious to see
how much work would come our way. Now I’m quite satisfied
with how the situation is developing. Our experts have also been
collecting a lot of very interesting information while on assignment. This is good for their personal development and also
highly useful to Fraport Ground Services in Frankfurt.”
and coped well with cultural differences such as strict prayer
times and special shop and restaurant closing times.
Customized support for the airport in Riyadh
Intensive sharing of knowledge in Jeddah
For another assignment, the consultants traveled to King Khalid International Airport in Riyadh. Like in Jeddah, this airport’s management has concluded a contract to receive support from Fraport.
With a current passenger volume of 16 million passengers a year
and six percent growth, RUH had reached the limits of its capacity.
Last January, the fourth consulting project took Fraport consultant Frank Schinck to King Abdulaziz International Airport
(JED) in Jeddah, which is Saudi Arabia’s second-largest airport.
The purpose of this assignment was to help the on-site Saudi
Arabian coach design the methodology and content of a special
training program for new operational managers of the General
Authority of Civil Aviation (GACA). GACA operates all of the
country’s airports.
However, it is the main hub of Saudi Arabian Airlines (SV) and
Nasair (XY). Consequently, it is more interested than ever in implementing efficient passenger and luggage handling processes. To
accommodate the greater volumes, it has already been necessary
to extensively modify and expand the airport’s terminals. Among
other things, modern x-ray screening facilities for luggage had to
be integrated, which required redesigning the departure areas of
the terminals and the luggage conveyor systems.
In addition to providing advice on general airport procedures,
the expert focused on operational and airline-specific issues.
Schinck also addressed aspects such as current international
regulations on safety and security and the importance of having
loading plans in place. Attention was also paid to resolving the
conflicting goals and expectations of airlines and passengers.
The expert was impressed by the hospitality he encountered,
The Fraport Ground Services experts supported these steps by
thoroughly analyzing the situation and making recommendations. They also put together a guide for training workers at the
check-in counters and baggage claims. “Riyadh has enormous
potential for further growth,” commented Matthias Walther, one
of the consultants who worked in RUH. “This makes it essential
to review its handling processes.”
Airline World
9
Air Malta
backs Valletta
Air Malta has rebranded an aircraft to back
Valletta’s bid to become the 2018 European
Capital of Culture. The Airbus A320’s livery
shows the Maltese capital’s skyline with
artistic elements at each end. The aircraft
now sports the message “Valletta - European Capital of Culture 2018 Candidate
City” in red letters.
In an around-the-clock effort with 14
people working each shift, it took eight
days to repaint the aircraft using about
600 liters of paint remover and 220 liters
of paint. Air Malta took advantage of the
aircraft’s six-year maintenance check for
the rebranding. The result was unveiled in
March during an event in Malta, and the
redecorated Airbus has also been sighted
quite a few times in Frankfurt since then.
A daily service connects Frankfurt Airport
with Valletta’s Luqa Airport.
Emirates increases Frankfurt
capacity by almost 50 percent
In October, Dubai-based Emirates (EK)
will boost the seating capacity on its
Frankfurt-Dubai route by 49 percent.
To do so, the airline will deploy Boeing
777-300ERs instead of Airbus A330200s on the daily flight that arrives in
Frankfurt at 8:50 a.m. and take offs for
Dubai at 11 a.m., arriving at the carrier’s
hub at 7:15 p.m.
As a consequence, from October 1
onward all three daily connections will
be served by the larger aircraft. The
Emirates afternoon flight leaves at 3:20
p.m. and arrives in Dubai at 11:35 p.m.
The scheduled departure of the evening
flight is at 10:20 p.m., arriving in Dubai
at 8:50 a.m. the next day
Back in December, Emirates announced
its plans to expand its services to three
times daily. Passengers benefit from
connections to more than 120 destinations in more than 70 countries via
Emirates’ international hub in Dubai.
The airline’s fleet currently includes
171 wide-body aircraft, 21 of which are
Airbus A380s.
The photograph shows Air Malta’s Valletta Airbus.
SunExpress now
in Terminal 2
In May, SunExpress, a joint venture of
Lufthansa and Turkish Airlines, moved its
check-in operation at Frankfurt Airport
to Terminal 2’s Concourse D. The strong
presence of the Star Alliance in Terminal
1 had been limiting its possibilities for
expansion there.
SunExpress now has more space around
its counters, and passengers don’t have to
walk as far to the gates. The carrier continues to offer evening-before check-in,
which mainly families take advantage of.
The airline’s fleet consists entirely of Boeing 737-800s. From Frankfurt, SunExpress
operates services to Antalya, Izmir, Istanbul, and other Turkish cities. SunExpress
also flies to Hurghada, Marsa Alam, Sharm
El Sheikh, and Luxor in Egypt.
Delta offers flat-bed seats on Frankfurt flights
A good night’s rest above the clouds:
Delta Air Lines is expanding its Business
Elite Class and offering flat-bed seats
on all Frankfurt services. As of April,
passengers who book this class enjoy
78-inch-long beds with direct access to
the aisle on all flights to New York’s JFK
airport. Flat-bed seats have also been
installed on the aircraft serving Atlanta
and Detroit.
Delta’s 1-2-1 configuration also offers
customers greater privacy. “Frequent
flyers and business travelers in particular
want flat-bed seats with direct access
to the aisle,” says Perry Cantarutti, the
carrier’s senior vice president for Europe,
the Middle East, and Africa. The converted airplanes also offer business class
passengers on-demand audio and video
entertainment. In addition, travelers from
Germany can now take advantage of
mobile check-in via the Delta App.
All Delta Frankfurt services offer now flat-bed seats in
Business Elite Class with direct access to the aisle.
10
Airline World
Condor adds routes
to Cape Verde
Next winter, German leisure carrier
Condor will be introducing new routes
between Frankfurt and Cape Verde. There
will be two new destinations in the archipelago off the African coast: the islands of
Sal and Boa Vista.
Celebration of the first Eritrean Airlines flight arriving at Frankfurt.
Eritrean Airlines reinstates Frankfurt flights
Welcome back: on April 17, Eritrean
Airlines (B8), which is Eritrea’s national
carrier and has its home base in Asmara,
resumed scheduled flights from Asmara
via Rome to Frankfurt and back to
Asmara (ASM-FCO-FRA-ASM). The route
is served three times a week by an
Airbus A319.
The route’s relaunch was celebrated
with guests and passengers at a gate
event where David James, B8’s commercial director, was welcomed as
a special VIP guest from Eritrea. The
well-attended event was organized by
Fraport Ground Services, which is the
handling agent for passenger and
ramp services.
Fraport Cargo Services (FCS) has also
once again become the airline’s cargo
handling agent. Winfried Hartmann,
managing director of FCS, says: “We
are very pleased to welcome back
Eritrean Airlines as our customer. We
will be doing everything we can to
support them in relaunching their
route and increasing their volume of
air cargo traffic between Frankfurt
and Northeast Africa.”
Starting on November 6, a flight will leave
Frankfurt every Tuesday at 12:35 p.m.
and arrive on Boa Vista at 5:25 p.m. From
November 2 on, flights to Sal will leave
on Fridays at 12:35 p.m. with a scheduled
arrival time at 5:35 p.m. On the way back,
the aircraft of both services will make an
hour-and-a-half stop in Banjul, Gambia.
Condor has also announced new longhaul flights to Rio de Janeiro, Yangon in
Myanmar, and Siem Reap in Cambodia,
also to start next winter. In addition, it will
offer San Juan, Puerto Rico as a year-round
destination.
LAN bringing B878
Dreamliner to FRA
EVA Air renews contracts with Fraport
EVA Air (BR) of Taiwan has signed another
long-term cargo handling agreement
with Fraport Cargo Services (FCS)
and with Fraport Ground Services for
another three years. Winfried Hartmann,
Noelle Liao (left), general manager of EVA Air
Corp. (Germany Branch), and Winfried Hartmann,
managing director of Fraport Cargo Services.
managing director of FCS, says that “EVA
Air is a highly valued customer with
enormous future potential. We are very
pleased with the trust they place in us, as
shown by the contract renewal. This once
again confirms that we are on the button
with our strategy of positioning ourselves
as a provider of high-quality services.”
Since EVA Air originally contracted
Fraport Cargo Services to be its cargo
handling agent in Frankfurt, it has
steadily strengthened its market position as a premium carrier. The airline
celebrated the 20th anniversary of its
founding in November 2011. As of the
2012 summer schedule, it operates two
weekly cargo flights from Taipei via Delhi
to Frankfurt and back.
The Boeing 787 will relpace LAN’s Airbus 340-300.
Frankfurt will be one of the first cities
served by LAN’s brand-new Dreamliners,
together with Santiago de Chile, Buenos
Aires, Lima, Madrid, and Los Angeles.
These destinations will be gradually added
over the course of a year.
The airline expects to take delivery of the
first aircraft by the end of 2012; it will be
deployed to replace the Airbus A340-300
now flying between Frankfurt and Chile’s
capital city with a stop in Madrid. The cabin
of the first LAN 787-8 will be configured
with 217 seats in economy class and 30
“Premium Business Class” seats.
Airline World
11
Crew training in Condor’s in-house simulator
Condor’s relocation to its new headquarters in Gateway Gardens has also involved
moving its two simulators to Frankfurt’s
newest borough and urban development
project. Cabin crews use them to practice
dealing with dangerous situations. Every
airline is required to hold exercises of this
kind at least once a year, which is why
the leisure carrier has the Boeing 767 and
Boeing 757 simulators.
US Airways is deploying Airbus 330s from Frankfurt.
US Airways offers
four daily flights
US Airways is boosting its services from
Frankfurt to the United States by launching two additional daily flights to the
East Coast. These seasonal flights to
Philadelphia and Charlotte will supplement the year-round daily services until
October 26. All flights are with Airbus
A330s featuring Envoy Suites, US Airways’
new business class. Equipped with an
adjustable seat that reclines into a lie-flat
bed, Envoy Suites also feature personal
in-flight entertainment and a standard
110-volt universal power outlet to let customers work, play, and relax. Each seat
also has direct aisle access and is angled
away from it for greater privacy.
Gulf Air adding more
flights to Bahrain
Gulf Air, Bahrain’s national carrier, is
stepping up the frequency of its services
between Frankfurt and Bahrain from daily
to 11 flights a week. The airline will be
operating two schedules to give customers convenient options for traveling to
and from Frankfurt. The additional flights
depart Frankfurt on Tuesdays, Fridays,
Saturdays, and Sundays at 4:20 p.m. and
reach Bahrain at 11:20 p.m.
Gulf Air’s CEO, Samer Majali, commented
that “the Frankfurt service we launched in
1988 has been one of our most successful routes. We have seen a tremendous
response from our customers. This has
encouraged us to increase the frequency
of our flights. We will also be upgrading
to the 110-seat Airbus A320ER starting on
July 1.” This aircraft has 14 seats in Falcon
Gold class and 96 in economy.
The mock-ups are used to simulate
situations such as fire in the cabin, unruly
passengers, and evacuation of the aircraft.
Special attention is paid to the use of
emergency equipment; rescue operations
involving evacuation slides and emergency landings in water can be drilled.
One important aspect is communication
between cabin crew and the cockpit.
Frank König, a senior expert on technical
support and training, explains that “our
crews are prepared to handle dangerous
situations every year. They practice using
the safety equipment and procedures. In
The Condor mock-ups in Gateway Gardens can also
be rented by other airlines.
addition to receiving explanations, they
gain hands-on experience. Some of the
group pretend they are passengers while
the others act as cabin and cockpit crew
and are expected to respond appropriately
to the passengers’ behavior.” Because frequent training is mandatory, other airlines
– including Lufthansa, Air Astana, Atom
Air, and XL-Airways – also rent Condor’s
simulators for their own crews to use.
Thai Airways to serve Bangkok with A380
On December 16, Thai Airways will
begin operating Airbus 380 aircraft on
one of its two daily Frankfurt-Bangkok
routes. This makes Frankfurt the first
European destination of this multiple
award-winning Asian airline to be
served daily with this megaliner. Flight
TG 921 will leave Frankfurt at 2:10 p.m.
and arrive at Suvarnabhumi International Airport at 6:20 a.m. the next day.
additionally improved comfort to offer
our guests a unique travel experience.”
The second daily flight will continue to be
operated with Boeing 777-300ER aircraft
with capacity for 312 passengers.
Passengers will enjoy the comfort of 12
all-new 27-inch-wide “Royal First Class”
seats that have a 83-inch pitch and
can be converted into full lie-flat beds.
The business class, dubbed “Royal Silk
Class”, has 60 spacious 20-inch-wide
seats with a 74-inch pitch that also
recline to create lie-flat beds. The 435
economy class seats are 32 inches wide
with a pitch of 18 inches.
“We are proud to provide this A380
service from Frankfurt to Bangkok”,
says Nond Kalinta, the airline’s general
manager for Germany, Austria, and
Eastern Europe. “In line with our motto
‘Smooth as Silk’, we are combining
excellent service, Thai hospitality, and
Thai Airways is starting A380 service between
Frankfurt and Bangkok in December.
12
Airline World
SAS heading north and beyond
Eleven daily services from Frankfurt / new outfit for short-haul fleet
Scandinavian Airlines (SAS) has a long history of serving Frankfurt Airport. The carrier’s on-site manager, Björn Ekegren, has announced
new aircraft, cabin upgrades, and a stronger focus on leisure travelers.
The new Runway Northwest at FRA is helping airlines ensure the
punctuality of their flights, according to Björn Ekegren, Scandinavian Airlines’ general manager for Central Europe. In fact, SAS
has been honored by the 2012 FlightStats On-Time Performance
Service (OPS) Award for being Europe’s most punctual airline.
“One of the reasons that our flights arrive and depart so punctually here in Frankfurt is the new northwest runway,” explains
Ekegren, who has been in charge in Frankfurt since August 2011.
“Frankfurt is an important airport for us,” says Ekegren. SAS
operates four daily services to Copenhagen, four to Stockholm,
and three to Oslo. “Together with our joint-venture partner,
Lufthansa, it adds up to nine daily flights to Copenhagen, eight
to Stockholm, and seven to Oslo.”
Ekegren is very satisfied with his collaboration with Fraport. “We
have an excellent relationship with the airport’s operator. At the
moment we’re suffering from a lack of terminal space. But the
new A-Plus pier will improve the situation by increasing overall
gate capacity,” says the SAS manager.
State-of-the-art aircraft to reduce noise
Ekegren announced that SAS will be replacing its older Boeing
B737s and McDonnell Douglas MD80s with 21 B737-700NGs
and B737-800NGs as well as 30 Airbus A320neos. The new
aircraft will reduce noise, fuel consumption, and CO2 emissions
by between 15 and 20 percent.
By the end of 2014, leased Airbus A320s will take the place of the
MD 80s aircraft that are still being used on some flights between
Frankfurt and Copenhagen. All of the new A320neos will be
inaugurated in 2016. The MD 80s on the Frankfurt-Stockholm
route will give way to Boeing 737NGs in 2013, and on the Oslo
flights the older B737s will be replaced with Boeing B737NGs by
the end of 2014.
New seats for short-haul aircraft
By a year from now, the carrier’s entire short-haul fleet will have
been outfitted with new lightweight seats made by prominent
German manufacturer Recaro. In addition to providing more
legroom, their reduced weight will help lower fuel consumption
and CO2 emissions. The cabins also will be equipped with Wi-Fi
and GSM so passengers can log onto the Internet and use their
mobile phones on board.
Once the overhaul of the short-range fleet has been completed,
the airline’s 11 long-haul aircraft also will receive new business
and economy class seats, Wi-Fi and GSM, and a new in-flight
entertainment system with personal screens for all passengers.
Passengers traveling to and from Frankfurt can then enjoy these
upgrades on Scandinavian’s long-haul flights between its Copenhagen hub and destinations in Chicago, New York, Washington
D.C., Bangkok, Beijing, Shanghai, and Tokyo.
Business was good in the first months of 2012, says Ekegren. “We
are happy with our first-quarter figures but expect 2012 to be a
challenging year on the whole because of the tough competition
and the high price of jet fuel. Business travel is our bread and
butter, especially in Germany. But we also want to stress leisure
travel more heavily in the future.”
Currently, SAS offers eleven daily services from Frankfurt to Scandinavia; four to Copenhagen, four to Stockholm, and three to Oslo.
Airline World
13
Lufthansa’s first Boeing 747-8 arrives in Frankfurt. Passengers enjoy new business class seats that turn into 78-inch-long lie-flat beds.
Jumbo jet reloaded
Lufthansa celebrates the first Boeing 747-8 Intercontinental in Frankfurt
On June 1, the world’s first passenger flight with a Boeing 747-8 aircraft lifted off from Frankfurt as Lufthansa flight LH 418, bound for
Washington D.C. The new flagship includes a remodeled business class.
“From now on, we offer passengers flying on this completely
redeveloped long-haul aircraft an exclusive travel experience
and the comfort of our new business class,” said Carsten
Spohr, a member of Lufthansa’s executive board, at a reception at Frankfurt Airport. “The Boeing 747-8 is quieter and
more fuel-efficient and features significantly reduced CO2
emissions. This lets us combine maximum comfort with
sustainability.”
For the first time, first class passengers will ride in the front section of the main deck, which is the quietest part of aircraft. And
on the B747-8 this area is especially hushed, thanks to improved
acoustic insulation in the outer skin, sound-absorbing curtains,
and the use of a sound-deadening material in the floor.
Each of the eight first class seats can be converted into a lie-flat
bed that is 82 inches long and 32 inches wide, letting the occupant enjoy deep, relaxing sleep. With the new business class,
the exclusive first class, and the refined design of the economy
class seats, the new jumbo offers passengers in all classes the
ultimate in traveling comfort.
“We are proud to celebrate this important milestone together
with Lufthansa, which has been our partner for more than 50
years and is the launch customer for the new 747-8 Intercontinental,” stated Elizabeth Lund, vice president and general
manager for the 747 at Boeing Commercial Airplanes. “Lufthansa The Boeing 747-8 reduces fuel consumption and noise
has greatly contributed to this new, efficient aircraft.”
The Boeing 747-8 is a completely new aircraft that builds on
The B747-8 premiered on a scheduled service on June 1, 2012,
the positive features of the Boeing 747 series, which has been
giving Lufthansa passengers the first opportunity to experience Lufthansa’s long-haul workhorse for the past 40 years. The
the new business class. The new seats offer exceptional comfort aircraft boasts significantly improved aerodynamics and newly
for passengers in a sitting or recumbent position, intuitive
developed wingtips, and also integrates tangible improvements
adjustment features, additional storage space, and a personal
in terms of eco-efficiency. Its Gent GEnx-2B engines use less
entertainment system with a much larger, 15-inch screen.
fuel and achieve a substantial 15 percent reduction in both fuel
consumption and per-passenger CO2 emissions. The aircraft
Pressing a button converts the seat into a comfortable lie-flat
also produces 30 percent less noise.
bed 78 inches long. The aircraft also features an entirely new,
V-shaped seating configuration: two adjacent seats are angled
The Boeing 747-8 is 76.3 meters long or 5.6 meters longer than
toward one another around a central axis. This virtually doubles its predecessor, the Boeing 747-400. The new Lufthansa jumbo
the distance at shoulder level between the seats, thus giving
seats 362 passengers: eight in first class, 92 in business class,
business class passengers even more privacy.
and 262 in economy class.
14
Airline World
AirBridgeCargo celebrates delivery
of its first Boeing 747-8 freighters
Flagships to be deployed on the Frankfurt-Moscow-Beijing route
AirBridgeCargo Airlines (ABC) has taken delivery of the first two of five ordered Boeing 747-8 freighters. The largest Russian all-cargo
carrier has also placed an option for another five of these new-generation cargo aircraft.
This brand-new Boeing jet airliner is 5.6 meters longer than its
predecessor, the 747-400 freighter. It has 16 percent more room for
revenue cargo, accommodating four additional pallets on the main
deck and three more than before on the lower deck. ABC received
its first B747-8F in January and took delivery of the second in April.
Both aircraft will be regularly deployed on the airline’s FrankfurtMoscow-Beijing route.
ABC has meanwhile used the new Boeing 747-8F to transport
oversize steel components that were urgently needed to assemble
an open-air cinema at the Okinawa International Movie Festival
on the southern Japanese island. In Frankfurt, each 10-meter-long
steel part had to be loaded through the nose door into the B747-8F,
which then took off to Narita Airport (NRT) in Japan. There the
cargo was transferred to a high-speed ferry to Naha in time.
On April 16, ABC celebrated the arrival of its new-generation aircraft
together with Fraport and more than 80 invited customers, business
partners, politicians, journalists, and representatives of the manufacturer, Seattle-based Boeing. Fraport organized a visitor’s area for
the invitees at the parking position on the apron, giving them an
excellent view as the latest addition to ABC’s fleet smoothly touched
down in Frankfurt and taxied in. The airport fire department
greeted the aircraft with the time-honored water salute.
Tatyana Arslanova, the CEO of ABC, underlined that by making this
shipment, AirBridgeCargo demonstrated its expertise in transporting and handling oversize and heavy cargo as well as its ability
to respond promptly and professionally to requests at very short
notice. She explained that during its early years, ABC learned from
the expertise of its parent company, the Volga-Dnepr Group, in
moving oversize cargo – and that the resulting capabilities continue
to generate new business opportunities for the airline.
Representatives of ABC and Fraport welcomed the guests, underscoring the carrier’s pride in this new aircraft and the symbolic importance of its arrival. The ceremony finished up with the traditional
cutting of the ribbon, after which all of the guests were allowed to
go on board. Guided tours acquainted the invitees with the interior
of the new aircraft, giving them a glimpse of areas they would not
normally be able to access: the holds, cockpit, and crew facilities.
Another milestone at the event was the opening of the nose door
of the world’s largest cargo aircraft, revealing the band “Rest of
Best” which proceeded to play great songs and entertain everyone
while creating an unique party atmosphere. The event continued
in the InterCityHotel, where everyone had a chance to get detailed
information about the new aircraft. They were then rewarded with
another tradition: the cutting of a delicious plane-shaped cake.
AirBridgeCargo used its Boeing 747-8F to deliver oversized steel components for
building an open-air cinema in Japan.
Airline World
15
Condor moves to headquarters
in Gateway Gardens
Leisure carrier is the first airline in Frankfurt’s newest borough
German leisure carrier Condor has moved into its new headquarters, which took a year and a half to build, in Gateway Gardens within
walking distance of Terminal 2. At its new location, Condor will enjoy easy access to the airport and its apron.
The new H-shaped building meets all of the airline’s needs,
according to Christian Hess, who is in charge of building
management and technical purchasing at Condor. The airline’s
office lease in the town of Kelsterbach, which is farther from
the airport, was about to expire, so it was casting about for an
alternative.
Gateway Gardens felt right and offered a host of practical
advantages as well. “For an airline, time is of the essence,”
explains Hess. “It’s crucial for us to be close to the airport. We
will have direct access to Gate 1, which is also used by LSG Sky
Chefs. This saves us a lot of time.”
Frankfurt Airport is Condor’s home base. So when Fraport and
the city of Frankfurt also granted the airline direct access to the
apron, it clinched the decision to relocate to Gateway Gardens.
“Our entire long-haul fleet operates out of Frankfurt, and
maintenance of all of our Boeing aircraft is also carried out
here,” says Condor CEO Ralf Teckentrup. “Being so close to the
airport offers enormous advantages, considering how precisely
the flight departures and arrivals have to be timed.” If other
airlines also rent offices in Gateway Gardens they will enjoy
direct access as well.
Condor has moved to its new headquarters in Frankfurt’s newest district, Gateway
Direct access to the apron a real timesaver
Various service providers and logistics companies such as
Schenker are also moving to Gateway Gardens. Even its street
names reveal that it was planned with the aviation industry in
mind. Amelia Mary Earhart, Antoine de Saint-Exupéry … they
are dedicated to the “who’s who” of pioneering aviators. As
one of Gateway Gardens’ first residents, Condor is also a kind of
pioneer – and the square next to the airline’s headquarters has
even been named “Condor Platz” in its honor.
Gardens. From the new building, crew members have direct access to the apron.
In-house traffic control center is the heart of the headquarters
Boasting gross floor space of about 14,600 square meters, the
building easily accommodates 400 employees and facilities for
2,000 crew members, besides a lounge, a bank, and an insurance company. Small units are also being rented out to other
companies.
The heart and soul of the new headquarters is an in-house
traffic control center, where all relevant information converges.
Prior to takeoff, crews receive a final briefing on, for example,
unaccompanied minors among the passengers or the weather
situation. A special crew bus then takes them straight to the
apron. On busy days, up to 150 crew members use the facilities. There are five meeting rooms for crew staff, nine general
meeting rooms, and several classrooms on-site. There are 12
sleeping rooms for crew members and other staff to use as
backup accommodations in case returning flights are delayed
or other unforeseen situations arise.
Condor manager Teckentrup says that the new building meets
all of the airline’s requirements. “Our new headquarters is
modern and well-aligned with an airline’s needs. It lets us
bring together management, crew briefings, and facilities like
a simulator for crew training under one roof to optimize our
working processes.”
Gateway Gardens is Frankfurt’s newest district and urban
development project. It is located within walking distance of
Terminal 2 and connected to the city by shuttle buses. Over
the next few years, it will receive its own station for suburban
trains. By the time it is finished in 2016, it will offer a mix of
offices, services, hotels, and restaurants.
16
Airline World
Korean Air sends flagship
A380 to Frankfurt Airport
Superjumbo on Seoul route / 40 percent more capacity
Frankfurt Airport now has three airlines operating Airbus A380s: in March, Korean Air launched the world’s biggest aircraft on its daily
service between Frankfurt and Seoul.
Korean Air (KE) and Fraport have enjoyed an excellent working
relationship since 1984. This fact contributed to the airline’s
decision to chose Frankfurt as its next destination for the A380.
“Our A380 service is a game changer for Frankfurt,” says Sung
Hwan Jung, its regional manager. FRA is the sixth destination
to which Korean Air has deployed the superjumbo from Seoul’s
Incheon International Airport, replacing the Boeing 777-300ERs
previously used on this daily connection. The seating capacity
has surged by 40 percent as a result.
first airport compatibility test for the superjumbo in 2005.
Frankfurt subsequently became an important A380 destination,
with 3,300 superjumbo takeoffs and landings last year.
At the inauguration ceremony, the Korean consul general in
Frankfurt, Won-Jung Han, pointed out that “the Rhine-Main area,
with Frankfurt at its heart, has a special connection with Korea.
The local Korean community is the largest in continental Europe.
This region is the main gateway to Germany and the rest of
Europe.”
At the gate event held to celebrate Korean Air’s inaugural flight
from Frankfurt to Seoul on March 25, Fraport CEO Dr. Stefan
Schulte welcomed the new aircraft and greeted the many
attendees. He reiterated FRA’s commitment to being an excellent
A380 partner and stressed the airport’s expertise and experience
as a leading superjumbo hub. Frankfurt boasts terminal and
apron facilities, ground handling, and maintenance bases that
fully meet the A380’s special requirements.
Nonstop services crucial for business travelers
Korean Air is the third airline to serve the FRA global hub with the
A380, but “more importantly, Korean Air is the first A380 carrier
to use Terminal 2, which is where our superjumbo story really
began,” said Schulte. It was there that Fraport hosted the world’s
Frankfurt is the sixth destination to be served by Korean Air
serves with the A380. Passengers currently enjoy the amenities
Korean Air at FRA
Destinations
Seoul (ICN)
Frequency
7/7
Configuration: F 12 seats, C 94, Y 301
Aircraft
A380-800
Airline World
on board the superjumbo when flying between Seoul and New
York, Los Angeles, Tokyo, and Hong Kong. FRA is the carrier’s
only A380 destination in Europe.
Frankfurt is an important business market
“Frankfurt has always been a very important market for Korean
Air,” explains Reiner Martin, sales manager at the airline’s Frankfurt office. “It is because of its potential that we expanded this
service to that destination. The city is Europe’s hub, with a large
route network. It is a very important business market, which
makes nonstop services crucial.”
Reflecting Frankfurt’s importance, Korean Air operates a team of
12 employees in a downtown office adjacent to the opera house.
At the airport, another 20 employees ensure smooth operations.
Korean Air is also quite optimistic about the future. “We intend
to be the market leader on the Frankfurt-Incheon route,” asserts
Martin.
Korean Air is very happy with Fraport’s ground services, including check-in, luggage handling, and lost and found. Its passengers also enjoy the amenities at Frankfurt Airport. Since 2011, KE
has been offering them AIRail check-in just a short walk from the
long-distance train station, which lets them drop off their bags
before continuing across to Terminal 1. First and business class
passengers can also relax in lounges before departure.
Upper deck completely reserved for business class
17
But the other classes also offer plenty of personal space. There
are only 301 economy seats and 12 first class seats, so passengers enjoy one of the roomiest rides available. All three classes
provide outstanding comfort and a high standard of service to a
total of 407 passengers. The first-class Kosmo Suites feature seats
that recline by 180 degrees to become lie-flat beds with a length
of two meters. The seats are 27 inches wide with a pitch of 83
inches. Passengers have access to a wide range of audio and video
on-demand entertainment on personal LCD-screens.
The 94 Prestige Sleeper seats also recline by 180 degrees. They
are 22 inches wide with a pitch of 74 inches. The shell-formed
backrest provides considerable privacy and a personal working
space. Korean Air’s very slim, ergonomically designed economy
class seats boast extended leg room of 34 inches.
Korean Air also offers unique in-flight facilities on its A380s. For
example, passengers can find their favorite perfumes, cosmetics,
and beverages in an on-board duty free showcase. Relaxation in
a social setting is also just a few steps away, in a staffed Celestial
Bar and other lounges. First and business class passengers can
choose from a fine selection of cocktails.
Good connections from Frankfurt to the South Pacific
Although the airline’s focus is on business travelers, leisure travelers and tourists also take advantage of its services. Korea itself is
still a relatively unknown destination that is yet to be discovered
on a large scale, although more foreigners are beginning to visit
the East Asian country.
On board, both business and leisure travelers appreciate the
modern, first-rate equipment and excellent service. This also
reflects how the Korean Air A380 serving Frankfurt is configured. The upper deck of the superjumbo is reserved entirely for
passengers who have booked “Prestige Class”, which is what
the airline calls its business class. “This creates the feeling of
being in a private jet,” Martin says. There are “Prestige Sleeper”
seats for 94 passengers. “Frankfurt has huge potential, especially where business travelers are concerned. We are offering
nonstop services between two major destinations,” Martin
explains.
It is more common for travelers to use Incheon as a connecting point for flights to Australia, New Zealand, and
Fiji. Transfers to China and Japan are also frequent. Martin
explains the good connection to the South Pacific: “Fiji is our
niche, because there is almost no competition in the market
for carrying vacationers to that island nation.” Flights to
Hawaii also enjoy popularity. The route via Seoul is slightly
longer, but still comfortable. And Korean Air is stepping up its
involvement in the leisure travel market by cooperating with
tour operators.
Korean Air offers unique in-flight facilities on its A380, such as the staffed
The airline’s A380 has one of the industry’s roomiest configurations, with space
Celestial Bar, lounges, and a duty-free showcase.
94 passengers in its business class on the upper deck.
18
People World
Röcken leads Fraport passenger services
Change in leadership: since March, Carsten
Röcken has been in charge of Passenger
Services and Operations at Fraport Ground
Services. Before taking over this position
from Frank Höne, Röcken managed
Fraport Security Services. “I’m looking
forward to my new, exciting tasks as part
of the ground service team,” he said. “After
spending so many years in the security
field, I’m eager to apply my experience and
further develop our passenger services to
meet our customers’ needs.”
Air China appoints
new sales manager
TAP has new GM
for Germany
Air China has promoted Jingjie Li to
the posts of deputy
managing director
and sales manager
in Frankfurt. Li was
seconded from the
airlines’ headquarters in Beijing,
where he has held
management positions in network planning for Europe.
TAP Portugal has
appointed Carlos
Lourenço to be its
new general manager for Germany
and Austria. Airline
expert Lourenço
is intimately
familiar with
the Portuguese
carrier. He was an area sales manager in
Brazil and spent the last five years as the
general manager for the United Kingdom.
Lourenço replaces Frank Zehle, who has
left the company after managing the
airline’s German and Austrian operations
since 2010.
Li will be working to strengthen Air
China’s presence in Germany and advance the airlines’ sales force. Air China
is a member of Star Alliance.
New station manager
for Japan Airlines
In February, Japan
Airlines (JAL) appointed Koya Miyamoto to be its new
station manager at
Frankfurt Airport.
After joining the
airline in 1991,
Miyamoto gained
extensive experience in flight operations and corporate
strategy in Japan and then served as the
flight operation manager in Zurich (ZRH)
for several years.
In his new position in Frankfurt, Miyamoto is looking forward to continuing
the airline’s good relationship with
Fraport. He is also committed to offering
top-quality service to all JAL customers
in keeping with the Japanese tradition of
hospitality.
XL Airways
appoints new CEO
Change at the helm
of German charter
airline XL Airways:
Bertolt Flick is its
new chief executive officer. He has
replaced Martin
Greiffenhagen,
who left XL Airways
in February at
his own request. Prior to accepting this
new position, Flick was the CEO and
president of airBaltic from 2002 until
October of 2011. He began his career as a
consultant.
About this publication
Publisher:
Written by:
Photo credits:
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt, Germany
Thomas Hartung, Sandra Henoch, Uschi Lobert,
Michael Noe
Responsible for contents:
Greg Woods, Heidelberg
AirBridgeCargo, Air China, Air Malta, All Nippon
Airways, BARIG, Condor, Delta Air Lines, Emirates, Fraport, Japan Airlines, Korean Air, LAN,
Lufthansa, SAS, TAP Portugal, Thai Airways,
Ukraine International, US Airways, XL Airways
Anette Schmid, Fraport Ground Services
Anika Stork and Ulrike Dietz, Fraport Traffic
& Terminal Management, Airport Expansion,
Aviation Sales
Sebastian Keil, Corporate Communications
Layout:
Content, information, and ideas for articles:
Ulrike Dietz, Susanne Kalbe, Sebastian Keil, Sara
Keller, Anette Schmid, Steffen Seipp, Anika Stork
Edited by:
Büro Ka, Aschaffenburg
Printed by:
ABT Print und Medien GmbH, Weinheim
Production and project management:
Britta Linke, Gloobi.de, Johannesberg
Print
geprüft
www.bvdm-online.de
People World
19
New appointments at
All Nippon Airways
Change at the helm of BARIG: the new secretary-general, Michael Hoppe (left) and Martin Gaebges, who
As of April, All Nippon Airways (ANA) has
appointed Masazumi Sugi to be its station
manager at Frankfurt (FRA), which is the
carrier’s European hub. Sugi held several
positions prior to his new assignment.
Among other things, he was in sales and
marketing at ANA’s American head office
in Los Angeles (LAX) and worked at its
headquarters in Tokyo for several years.
The airline veteran feels quite comfortable
at FRA, where he enjoys the support of a
strong team.
In April Naheel Dajany also returned to
FRA to take charge of passenger services.
She had gone to Tokyo to join a planning team that processed input from
airports around the globe in order to
further improve the airline’s passenger
services worldwide. Dajany was the first
representative of a foreign ANA station to
participate in this project.
Lufthansa appoints
new managers
Effective as of June
1, 2012, the board
of Lufthansa German Airlines – with
CEO Carsten Spohr
at the helm – will
be expanded to
include a newly
created Human
Resources and
Infrastructure Services division. It will be
headed by Peter Gerber, who is moving
from the executive board of Lufthansa
Cargo AG to assume this new position.
As of July 1, 2012, Simone Menne is leaving
her post as chief financial officer of British
Midland Ltd., which she has held since
June 1, 2010, to become the new CFO
held this position for 13 years.
BARIG has a new secretary-general
The Board of Airline Representatives
in Germany (BARIG) has a new
secretary-general: Michael Hoppe. He
has taken over from Martin Gaebges,
who stepped down in April to retire
after heading the airline organization
for 13 years. BARIG has more than 100
member airlines. BARIG’s board voted
unanimously to make Hoppe the new
on the executive
board of Deutsche
Lufthansa AG. She is
succeeding Stephan
Gemkow, who is
stepping down by
mutual agreement
on June 30 to
become the chief
executive officer of
the Haniel Group. Menne’s contract will
run until June 30, 2015.
Oeser new GM of
Aviareps Germany
Aviareps, an international aviation
and tourism representation group,
has announced
a transition in
management in
its home market,
Germany. Its
aviation unit will
be now headed by Heiko Oeser, who
has been promoted to general manager.
secretary-general for the next five years.
The 48-year-old aviation manager
started his career at Germany’s Münster/
Osnabrück Airport. Later he joined the
marketing team of SunExpress before
switching to Lufthansa in 1995. Hoppe
has held various positions there, most
recently as the airline’s sales director in
Frankfurt since 2008.
The experienced industry professional
will supervise all activities of the German Aviareps team with nearly 100 staff
working. Oeser is taking over from Edgar
Lacker. The airlines Aviareps represents in
Germany include Aer Lingus, Air Astana,
Air Namibia, Czech Airlines, Ethiopian
Airlines, and Ural Airlines.
Friedrich new country
manager at UIA
Ukraine International Airways has
appointed Adelheid
Friedrich to be its
new country manager for Germany;
she occupied her
new position on
March 1. Her task
is to monitor and
manage the airline’s sales activities in
Germany. Friedrich has been in the airline
business since 1990, working for Continental, Turkish, America West, Austrian,
and, most recently, Gulf Air, where she
was responsible for corporate sales.
FRA Airport App – download
now for free!
nd
Store a pp
p
p
A
n
b-A
le o
Availab lay, also as We
p
Google
ANDROID APP ON
Also as
Web-App
Hotline: (24 hours)
+49 180-5 372 4636*
*€ 0.14 per minute from a German landline phone. Other rates may apply to mobile phones.