Microsoft - сервисна платформа за грађане

Majkrosoft servisna platforma
namenjena javnim
institucijama i građanima
(CSP Platforma)
Slaviša Ilić,
Solutions Specialist
Najveći izazovi javnog sektora u svetu
Krug izazova
Rezultati
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Menadžeri u JS •
Kapacitet
Šta je moj cilj?
Resursi na raspolaganju?
Trenutne performanse?
Kako poboljšati?
• Koga opslužujem?
• Kako da pružim servis?
• Koje alate koristim?
• Šta treba da uradim?
• Koga da pitam?
• Gde treba da idem?
Efikasna interakcija
Građani i privredni subjekti
Zaposleni u JS
Kako Majkrosoft može pomoći javnom sektoru
• Bolje korišćenje resursa, efikasnije usluge građanima.
• Korišenje inovacija na polju sigurnosti, pouzdanosti i visoke
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dostupnosti podataka.
Ubrzati modernizaciju javnog sektora u smislu primene fleksibilnih i
interoperabilnih poslovnih rešenja.
• Korišćenje različitih kanala komunikacije i interakcije.
• Omogućiti građanima elektronske servise i informacije kojima
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mogu pristupiti u bilo koje vreme i sa bilo kog mesta.
Omogućiti dvosmernu komunikaciju sa građanima.
• Nova radna mesta i nove prilike za investicije.
• Pomoć u smislu obuke i pristupa novim tehnologijama za
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nezaposlene.
Partnerstvo u segmentu obrazovanja sa nacionalnim vladama,
školama i profesorima.
CSP Platforma
Ključni izazovi
Naša vizija
Pomoći državnim,
regionalnim i lokalnim
institucijama da kroz
zajedničko partnerstvo sa
Majkrosoftom pruže bolje
usluge svojim građanima
koristeći nova rešenja
Ljudi i procesi
Aplikativna
rešenja
Tehnologija /
Infrastruktura
Infrastruktura – Microsoft Cloud
Objedinjene
Komunikacije
Upravljanje i
kontrola
Bezbednost
Windows Server
Platforma
CSP
Integracija
Desktop Servisi
Interoperabilnost
Interoperabilnost: Mogućnost da raznorodni
sistemi rade zajedno i na taj način povećaju
poslovnu vrednost.
Majkrosoft poslovna rešenja
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 Interni portali
 Upravljanje
performansama
Benefiti CSP Platforme
Privreda
Građani
Brži
administrativni
procesi
Integrisani
servisi
1. Kvalitet
servisa
3. Prave
odluke
2. Produktivnost
Menadžeri
Assess
Assign
Manage
Efikasni alati,
pristup ažurnim
podacima
Finance
Operations
i efikasnost
Zaposleni
CEO
Tačne i pravovremene
informacije
HR
Land
Social
Care
Local
government
applications
Uprava Carina Republike Srbije – Internet portal
http://www.carina.rs
Rezultat – jednostavniji život za sve
Zaposleni u JS
Produktivnost
Građani i
privredni subjekti
Zadovoljstvo
dostupnim servisima
Menadžeri u JS
Podrška u donošenju
odluka
Customer Evidence
Government/Citizen Interaction Cases
Descriptions
Citizen Portals
Biscay Provincial Authority, Spain
Microsoft and WISeKey partnership to deploy the Regional
Government of Biscay‘s delivery of CSP platform, including
citizen e-ID for 1.2 millions of citizens.
Royal Borough of Kingston
Area Council Saves More Than £5 Million Over Three Years
with Services Solution.
Centre Wellington Case Study (CA)
Centre Wellington centralizes data and improves citizen service
with Microsoft CRM.
Citizen contact centers
City of London
The City of London needed a system to track citizen contact,
manage city hospitality events and to store election data base
information for their businesses. Microsoft Dynamics CRM
integrated information from 19 different departments to
become more responsive to customer needs
City of Milan
The Contact Center created by the City of Milan receives
almost two million calls per year. In order to streamline call
processing and deliver better municipal services, the city set up
a dedicated phone number for city services and deployed
Microsoft Dynamics® CRM as part of the Microsoft® Citizen
Service Platform solution
Customer Evidence
Government Worker Productivity Cases
Descriptions
Performance Management
U.S. Department of Transportation Maritime Administration
Maritime agency provides real-time data with enhanced
visualization technology.
Energy Services Regulatory Authority
Microsoft solution makes it easier for ERSE to oversee energy
markets.
City of Bergen
City government moves to efficient, environment-friendly
paperless meetings.
Compliance and Accountability
Ebersberg District Administration
District administration realizes financial transparence,
accountability, and control.
Alabama Medicaid Agency
Alabama Medicaid Agency cut time spent on identity
management by 75%.
Town of Claremont (Australia)
Meridio, a Microsoft product-based Electronic Document
Management and Records Management solution, enables the
Town of Claremont to meet legislative and regulatory
compliance.
Communications and Collaboration
Tampa Police Department
Innovative technology helps Tampa Police raise security and
lower costs at the Super Bowl.
City of Calgary
The City of Calgary prepares for a future of citizen service
delivery with the help of SharePoint 2007, Office
Communications Server 2007, and Office 2007.
Swiss Council for Accident Prevention (bfu), Switzerland
Swiss Safety Council enhances unified communications and
improves productivity.
Customer Evidence
Optimizing Gov IT Infrastructure Cases
Descriptions
Asset Consolidation and Management
Tel Aviv Municipality
Tel Aviv Municipality enhances flexibility and reduces costs
with virtualization.
State of Indiana
State of Indiana saves US$14 million, boosts IT reliability, and
offers new services for residents.
Perth and Kinross Council (Scotland)
Scottish Council saves £100,000 in the first year by virtualizing
server estate.
Optimized Desktop
East Lothian Council
U.K. local authority saves £80,000 on infrastructure with
virtualized servers.
City of Miami, FL
City of Miami uses Windows 7 platform to improve city
services with less budget.
Center for the Study of the Presidency and Congress
Workflow speeds up for government policy think tank
situation.
Cloud and On-Premises Security and Privacy
London Borough of Newham
London Borough of Newham pioneers large-scale
implementation for identity management.
City of Carlsbad
City government uses online services for messaging and saves
40% annually.
Landratsamt Bayreuth (Germany)
Municipal government uses virtualization solution to reduce
costs and tighten security.