Welcome To Verizon FiOS.

Transcription

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You made a great choice by subscribing to FiOS Internet.
It’s going to revolutionize your online experience.
Get ready to discover the power of fiber-optics straight to
your home.
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Welcome to Verizon FiOS.
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Get ready to experience the Internet like never before. You’ll surf the
Web, stream video and download purchased files at speeds faster
than you ever thought possible. With Verizon FiOS Internet, you now
have all the fiber-optic power you need to transform the way you live,
work and play.
Use this guide to get familiar with exciting new features from Verizon
FiOS, including setting up email sub-accounts, downloading music,
playing online games, using advanced security software and more.
You’ll learn how to find help, get support and enjoy online extras —
like building your own Web site and uploading content to your blog
faster than ever. So hang on for the ride of your life.
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FiOS takes Internet to a whole new level
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Table of Contents
FiOS Equipment
My Account
Verizon FiOS Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
FiOS Internet Service Installation Diagrams . . . . . . . . . . . . . . . . . . . . . . . . 2
Create Additional Email Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
The Optical Network Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Verizon AOL Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ONT Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Verizon Yahoo! for FiOS Account Information . . . . . . . . . . . . . . . . . . . . . . 31
Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Broadband Essentials
BBU Audible Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety & Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
BBU Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Verizon Internet Security Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Verizon FiOS Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Verizon Online Backup & Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Voice Service Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Broadband Extras
Verizon Broadband Extras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
My Web Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Verizon Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Verizon Surround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Verizon Central Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Disney Fun . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Verizon FiOS Internet with AOL® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ESPN360.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Verizon FiOS Internet with AOL Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ABC News Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Verizon Yahoo! for FiOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Verizon Yahoo! for FiOS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Email
Support
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Need Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Where Do I Begin? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Verizon Central Email Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Email with Verizon FiOS Internet with AOL . . . . . . . . . . . . . . . . . . . . . . . . . 24
Email with Verizon Yahoo! for FiOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Email with Microsoft® Outlook® Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Verizon TrueSwitchTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Verizon Broadband Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Choose Your Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Getting Started
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FiOS Equipment
The Basic
Elements of FiOS
There are some important differences between fiber-optic
Verizon FiOS and your traditional data and voice services. The
following pages explain your Verizon FiOS equipment and will
help ensure that you get optimal performance from your service.
Problems with your equipment or service?
Please visit fioshelp.verizon.com or call 1.888.553.1555.
fioshelp.verizon.com
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Verizon FiOS Internet
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FiOS Internet Service
Installation Diagrams
Verizon FiOS Equipment
The Optical Network Terminal (ONT)
Single-family houses and some apartments/condominiums
Your light source
Depending on the type of home you live in, your Verizon FiOS Internet
service will be installed using the installation model shown below.
You will find more information on each piece of equipment on the
following pages.
Single-Family House
Traditional telephone service uses copper wire to transmit
communications signals. Verizon FiOS, however, transmits signals
using hair-thin strands of glass fiber and laser-generated pulses of light.
When that light reaches your home through the Verizon network, it is
converted into electric signals in a box, called the ONT, installed onto
either the outside or inside of your home. That way, it can be “read” by
your telephones and computers. Information that is sent from your
home will be converted from electric signals to light in the ONT.
Router
Optical Network
Terminal (ONT)*
Unlike traditional self-powered telephone service, your Verizon FiOS
service depends on your home’s power source.
ONT Power Supply Unit (OPSU) &
Battery Backup Unit (BBU)
The ONT has a power cord that goes into your home through the
ONT Power Supply Unit, where it plugs into an existing standard
electrical outlet.
If you live in a building
with multiple units, such as
an apartment building or
other location with multiple
tenants, the ONT and Battery
Backup Unit (BBU) may be
installed in your apartment’s
utility room or closet
(see Single-Family House
diagram above). However,
in many apartments and
condominiums, the ONT/BBU
are installed in a centralized
location in your building. In
that case, the information on pages 2–8 may not apply to you.
Please note: One of these ONT models will be installed onto either the
outside or inside of your home.
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Some apartments/condominiums
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To ensure connectivity to the Verizon FiOS network, make sure
your ONT Power Supply Unit is plugged in at all times.
*ONT could be installed onto either the outside or inside of the home.
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ONT Power Supply Unit (OPSU)
Battery Backup Unit (BBU)
Your electricity source
Continuous power when you need it
Your ONT requires electricity to operate all Verizon services provided
on the Verizon FiOS network. The OPSU supplies that power by
connecting your ONT directly to an electrical outlet in your home
or garage.
In case your ONT Power Supply Unit is accidentally unplugged —
or in the event of a commercial power failure — a BBU has been
installed to provide you with backup power for voice service for
approximately eight hours.
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Your BBU was installed in a location in your home or garage where
it can be easily monitored — most likely near the OPSU. The BBU is
connected directly to the ONT to provide backup power if it’s needed.
In addition, the BBU contains a series of indicator lights that tell you
whether your service is being powered by your home’s electricity or
the battery.
The OPSU contains a single indicator light that tells
you if electrical power is present. If the indicator
light is dark, electricity is not flowing from the
outlet to the ONT. In normal operation, the light
should be green.
The ONT requires very little power to operate.
In fact, the amount of power needed is as little as what it would
take to operate a couple of night lights.
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Note: Battery disposal standards and requirements vary by state.
If you need to replace the sealed lead-acid battery in your backup
unit, please check with the following Environmental Protection
Agency resources for proper disposal instructions; visit
www.epa.gov/epr/products/batteries.htm or call the
EPA directly at 1.800.424.9346.
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The BBU also indicates when the backup battery needs to be replaced.
When your battery does need to be replaced, you can purchase a
sealed lead-acid battery at most major electronics outlets and home
improvement stores. Or, you can contact the Verizon Fiber Solutions
Center at 1.888.553.1555 and they will direct you to an approved
battery replacement vendor who will be able to handle your request
for a new battery.
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BBU Audible Alarms
BBU Indicator Lights
Your BBU is equipped with an audible alarm to inform you of problems
with your BBU. The alarm sounds for two seconds and then is silent for
58 seconds. The conditions listed below are the potential reasons for the
audible alarm. You can use the alarm in combination with the indicator
lights to troubleshoot your BBU issue.
You have received one of the following BBU models as part of your
Verizon FiOS installation. Please look at the photos to determine which
model you have.
Models #1 and #2
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Low Battery — Alarm is silenced if the battery voltage goes above
12V (electrical power has returned), the battery is fully discharged or
the battery is removed from the BBU.
Foreign Voltage — Alarm is silenced once the foreign voltage has
been properly removed.
Replace Battery — Alarm is silenced when the battery is removed.
The BBU models below use a combination of lights and buttons to
signify certain conditions, as described below.
Overcurrent — Alarm is silenced once the overcurrent has been
properly removed.
Buttons:
Please note: During a power outage, only your telephone service will
receive power. Your backup battery will not operate your Internet or
video services, or your router.
Alarm Silence — Press this button to silence an audible alarm.
Lights:
Auxiliary Power:
Not currently available.
Replace Battery:
Red — Battery needs to
be replaced.
System Status:
Green — Indicates normal
operation.
Blinking Green — Indicates
system fault.
Battery Power:
Red — ONT is operating
off battery power; no AC
power available.
Blinking Red — Battery
power is low.
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Battery Emergency Use — The BBU will shut down approximately
one hour before the battery is fully depleted. If you need to make a
phone call, press the Battery Emergency Use button once. This will
enable the ONT to reboot, and up to one hour of battery life for talk
time will be provided for emergency calls. After the button is pushed,
all remaining battery life is used.
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Since you are responsible for the management of your battery, it is very
important that you familiarize yourself with the indicator lights and
audible alarm, to ensure that you have backup power if it’s needed.
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Model #3:
Verizon FiOS Internet Router
The model shown here has four distinct lights
to signify certain conditions, as described below.
State-of-the-art sharing
As part of your Verizon FiOS Internet
service, you received a router. Our
routers have been tested for use with
Verizon FiOS Internet. Your router
enables you to create a home network, so
that multiple computers can be online at
the same time. Your router also contains
special diagnostic software that can help us troubleshoot and correct
problems, should you experience trouble with your Internet connection.
Lights:
Systems:
Green — Operating normally.
Blinking Green — Battery is going through a self-test.
Yellow — ONT is operating from the battery and the battery
is discharging.
Blinking Red — Battery is fully discharged and needs to be replaced.
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IMPORTANT NOTE: This Verizon supplied router is designed
specifically for use with the Verizon FiOS network. Use of other
routers may impact the performance of your Verizon FiOS services.
Battery:
Green — ONT is operating normally. BBU is on standby.
Yellow — Battery is either recharging or conducting a self-test, or the
BBU is providing power to the ONT.
Red — Battery is low. When this light comes on, approximately two
hours of talk time remain.
Auxiliary:
Green — Auxiliary battery pack (ABP) is connected to the BBU. ABP
option is currently not available.
Off — No auxiliary battery pack is connected.
Please note: If you live in a multiple-dwelling unit, such as an apartment building
or other location with multiple tenants, the ONT/BBU may be installed in your
apartment’s utility room or closet. However, in many multiple dwelling units, the
ONT/BBU is installed in a centralized location. In that case, the information on
pages 2–8 may not apply to you.
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Replace Battery:
Red — Battery needs to be replaced.
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Troubleshooting Tips
Voice Service Test
If you experience problems with your phone or Internet service, the
following checklist could save you a call to the Verizon Fiber Solutions
Center. It will also help us get to the root of the problem faster when
you do call.
If you’re having problems with your voice service, it could be your
inside wiring. To find out, take a corded wireline telephone and a
slotted-tip screwdriver to your ONT. Open the cover and remove the
wire from the phone jack in question. Plug in your telephone and
listen for the dial tone.
Power
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If you hear a dial tone, then the problem may be with your inside
wiring. Please contact the Verizon Fiber Solutions Center for assistance.
(Charges may apply for the repair of inside wiring.) If you don’t hear a
dial tone, please call the Verizon Fiber Solutions Center to report your
trouble. A technician may ask you to describe the indicator lights inside
your ONT, in order to help diagnose the problem. In addition, your
technician will assist you with understanding what each light means.
1. Check to see if you are experiencing a power outage.
2. If there is no power outage, check to see if your OPSU is plugged
into an electrical outlet and that the indicator light is illuminated.
3. If the indicator light is not illuminated and the outlet is a Ground
Fault Circuit Interrupter (GFCI), check to make sure it hasn’t been
tripped. If it has, press the reset button.
If you do not have voice service with Verizon, you will not be able to
perform the dial-tone test. In that case, contact us and we’ll be happy
to help you. Call 1.888.553.1555 — 24 hours a day.
4. Check the fuses and circuit breaker to make sure your outlet is
working. Reset the breaker or replace fuses, if necessary.
5. After taking these steps, recheck the indicator light on the OPSU to
see if it is illuminated. If it is, recheck for service.
If you are experiencing a power outage, please review the following
battery troubleshooting steps:
1. Check the lights on your BBU (see pages 7–8) and check the battery
connection inside the BBU.
2. If the battery is properly connected and the Replace Battery indicator
light is red, replace the battery in your BBU, as it is fully discharged.
3. After taking these steps, recheck the BBU indicator lights. If the
battery lights are not in normal status, call the Verizon Fiber
Solutions Center for assistance.
If you have gone through the above Power and Battery checklists
and are still experiencing problems with your Internet service (or with
both Voice and Internet services), skip the following Voice Service Test
and call the Verizon Fiber Solutions Center directly.
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Battery
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Power for services provided on the Verizon FiOS network must be supplied by the
customer. Customer is responsible for backup battery replacement. Backup battery
does not supply power for Internet, VOIP or video services. In case of power failure,
911 service (except through VOIP) will be available until the backup battery expires.
Certain telephones, answering machines and other telephone equipment not
meeting industry standards may not work with service provided on the Verizon FiOS
network.
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Getting Started
Getting Started
Verizon Online has teamed up with the world’s top Internet brands
to deliver a richer, more personalized Internet experience. When you
register your Verizon FiOS Internet, you can choose between Verizon
FiOS Internet with AOL® or Verizon Yahoo! for Verizon FiOS and reap the
benefits of combining a superior, high-speed broadband connection
with the latest software, exclusive content and premium services from
AOL or Yahoo!.
These premium services give you an Internet experience that’s easy
to use and tailored to you. You’ll get the latest in online protection,
including parental controls, firewall and virus protection, email
features and entertainment.
If you didn’t select Verizon AOL or Verizon Yahoo! during registration,
you can do so at any time at Verizon Central. Just click on the My
Account tab at central.verizon.net.
Also available on the Verizon Central Start Page, you will be able to get
the latest headlines, stock quotes, weather and more.
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Choose Your Experience
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Verizon Central
Verizon Central Toolbar
Verizon Central is your online gateway to all the exciting features of
Verizon FiOS Internet. You’ll get tailor-made local information, verizon.net
email access and the latest in entertainment and gaming — now all in
one location.
The Verizon Central Toolbar gives you instant access to all the features
you use most.
To get to Verizon Central:
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1. Open your Internet browser.*
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1. Main Page
• Here you can view all of the Verizon FiOS services at a glance.
2. Verizon Central Newsroom
• Access the latest in news, weather and sports, and personalize the page to
your interests.
• Your page and toolbar will vary based on your Online Service Provider, if you
have selected one, and whether you have signed in to your account. Your
page is also integrated to give you the quickest access and streamline your
online experience.
2. Type central.verizon.net into your address bar.
*The most common browsers are Microsoft® Internet Explorer® and
Netscape Navigator®. You should see one of these icons on your
computer’s desktop.
Are you a new Internet user?
Learn how to use the Internet by clicking Help in the toolbar,
then Internet 101.
Search the Internet by
typing any topic into
this bar.
• The Preference Center allows you to register and update your interests, so
you can receive more personalized information.
8. Support
• Click here when you need help or when something’s not working right
(see pages 43–50).
• Troubleshoot, view a tutorial and more. Also includes a speed test, which
allows you to check your connection speeds.
A wide range of content providers, such as Rhapsody®, Disney Connection® and more,
are available for a low additional fee. Please see the Internet Deals brochure for more
information on these services.
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4. Community
• Express your views about news, entertainment, games and your interests.
5. Email
• Send and receive email and access your address book and calendar
• Check your email for important messages from Verizon about your account.
6. Shop
• Explore movie downloads, remote computer access, digital music, gaming
and more to enhance your online experience (see pages 39–40).
7. My Account
• Quickly review all your Verizon Online account information, including
details of your bill, personal settings, and your username and password
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3. Verizon Surround
• Your gateway to a true multimedia experience of streaming audio and
video, games for the Web and more (see page 38).
• Listen to music, watch videos and get the latest in entertainment news.
Verizon Central Main Page — central.verizon.net
Sign in to get the
Get local information,
latest information
such as news and
on your account,
weather, here.
and content specific
to Verizon FiOS
subscribers.
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Getting Started
Verizon Central Toolbar
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Verizon FiOS Internet with AOL
Verizon FiOS Internet with
AOL Features
With Verizon FiOS Internet with AOL®, you can enjoy a wide variety
of AOL content and features, including a comprehensive set of
automatically updating security tools and AOL® Radio with more than
200 channels — as well as 20 others from XM® Radio.
AOL offers tools and content to help you get more from your time online.
If you are an existing AOL member, you can continue to use your
current AOL screen name, email account and software with your new
Verizon Online with AOL account.
When you are signed in to your account, your Verizon Central toolbar
will give you direct access to AOL.
Getting Started
• AOL® Safety and Security Center* is a comprehensive set
of free, automatically updating online safety tools, providing
powerful protection against viruses, spyware and hackers, as
well as special tools to help prevent children from reaching
inappropriate online content.
• AOL® Radio with XM has more than 200 channels — music,
news, sports and talk — as well as 20 XM® music channels —
in CD-quality sound when using a high-speed connection.
To get to the Verizon Online with AOL start page:
3. Or, from Verizon Central, click on the AOL tab.
• AOL® Video gives you access to millions of high-quality videos
and the most powerful video search on the Web. AOL’s exclusive
Hi-Q™ video format lets you watch online videos at full-screen in
DVD-quality.
Verizon reminds you to always download legally. Only one online experience
(Verizon AOL or Yahoo!) can be selected. Minimum system requirements apply.
Verizon Online with AOL Features Video
1. Click on the AOL triangle icon on your desktop.
2. Or, type verizon-online.aol.com into your address bar.
*The AOL Safety and Security Center is only available to PCs running Windows XP
and Windows 2000. Download at AOL® Keyword: Safety.
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Verizon Online with AOL Start Page
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Verizon Yahoo! for FiOS
Verizon Yahoo! for FiOS Features
Verizon Yahoo! with Verizon FiOS Internet keeps you in touch with
the #1 email service in the U.S., keeps you hip with the Web’s largest
collection of music videos and, of course, helps keep you protected
with a powerful security software suite.
Verizon Yahoo! with Verizon FiOS Internet has all the features you need
to revolutionize the way you use the Internet.
• Help protect yourself with a powerful all-in-one security software suite
that includes computer anti-virus, spam protection, parental controls,
pop-up blocker and additional online safeguards.
When you are signed in to your account, your Verizon Central toolbar
will give you direct access to Verizon Yahoo!.
• Stay in touch with the #1 email service in the U.S. You get nine
verizon.net email accounts, each with 2 GB of storage, plus an
instant messenger to share text, photos and files.
Verizon reminds you to always download legally. Only one online experience
(Verizon AOL or Yahoo!) can be selected. Not all features of Verizon Yahoo! for FiOS
are Macintosh® compatible. Minimum system requirements apply.
• Enjoy your favorite music with the Web’s largest library of
high-resolution music videos. Listen to more than 120 themed
radio stations or create your own. Buy and download music —
and burn it to CDs.
To get to the Verizon Yahoo! for Verizon FiOS Start Page:
1. Click on the VZ icon on your desktop or type verizon.yahoo.com
into your address bar.
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• Experience the Web your way with more than 250,000 content
sources to choose from, at-a-glance previews of your email and
photos on your home pages, and exclusive On Demand video news
and entertainment.
2. Or, from Verizon Central, click on the Verizon Yahoo! tab.
Verizon Yahoo! for FiOS Start Page
Personalize your
content, colors and
layout here.
Click on Verizon Central to access your
Verizon FiOS account information.
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Verizon Yahoo! Photos Page
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Email
Email
Verizon Online Email comes free with your service and includes nine
email accounts. All you need is your Verizon Online username and
password to get started. If you don’t remember your username and
password, go to fioshelp.verizon.com.
How do I access my email?
You have a few ways to access your Verizon Online email messages:
Email
1. Using the Internet:
a. Log on to Verizon Central at central.verizon.net.
b. Select Email to begin.
c. To save messages online, simply move them to an email folder.
2. Using your Online Service Provider:
• Existing AOL members can continue using their current screen
name and email account.
b. For Verizon Yahoo! customers, go to verizon.yahoo.com and click
on Mail. Or, go to central.verizon.net and click on Email.
3. Using email software loaded on your computer, like Microsoft®
Outlook® Express (see page 26):
• Use the Internet from any computer to access your messages.
• Messages remain in your verizon.net inbox through Verizon
Central until you delete them.
4. Through a mobile device such as a BlackberrySM. Consult your
mobile device manual to determine if POP-3 is supported.
You’ll want to check your verizon.net email regularly for important
messages regarding your account.
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• AOL accounts can be accessed at verizon-online.aol.com
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a. For AOL members, verizon.net email can be accessed by logging
on to Verizon Central at central.verizon.net and selecting Email.
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Where Do I Begin?
Common activities for getting started with your new Verizon Central
email include:
• Copying email and contacts from your old account to your
verizon.net account using TrueSwitchTM — the leader in email
switching solutions. See page 27 for more information.
• Creating additional accounts for friends and family (see page 30).
• Setting up your account in Outlook Express, if you prefer.
• Sending and receiving email.
Email
To learn how to do all of the above:
• Log on to Verizon Central at central.verizon.net.
• Select Help.
• Select Email.
Verizon Central Email Links
Click on “From” to view
your email by sender.
Email
Click on a subject heading
to open the email.
Surf the Internet by typing
any topic into this bar.
• Get a summary of new email and the day’s appointments and tasks.
Check My Email
Email Search
• View all your email in detail.
• Search for specific messages by typing in a keyword or phrase.
Compose
Email Tools
• Write and send new email.
• Do more with your email using a variety of tools.
Folders
Address Book
• Create folders to help organize your email.
• Keep email addresses in one place for easy reference.
Options
Calendar
• Personalize your email mailbox by using Add Signature, Display,
Blocked Senders and more.
• Keep track of important meetings and appointments.
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Clicking on this box
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them all at once.
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Here you’ll find step-by-step, printable instructions and quick
tutorials on everything you need to know. You can also visit
verizon.net/emailsetup.
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Email with Verizon FiOS Internet
with AOL
Email with Verizon Yahoo! for FiOS
If you are a Verizon Yahoo! for Verizon FiOS customer, you will have email
options and features accessible through your Verizon Yahoo! Email.
If you are a Verizon FiOS Internet with AOL customer, you will access
your AOL email account(s) through the Verizon Online with AOL
triangle icon on your desktop, or at verizon-online.aol.com.
• Organize your address information, create categories and separate
groups into lists, making emailing easy.
AOL® email provides:
• The ability to check email from any computer or wireless device,
using any email software, including Microsoft Outlook®.
• Need to remember something? Write yourself notes and create files
to organize them using the Notepad.
• Up to seven AOL screen names on one account.
• Messages will remain in your mailbox until you delete them.
Email
• Industry-leading spam and virus protection.
• Keep track of your appointments and those special days with
the Calendar.
• Unlimited email storage — keep every single message and
attachment that you receive.
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Email with Microsoft® Outlook® Express
Verizon TrueSwitch™
You can email using Microsoft Outlook Express, which comes installed
on most home computers. When your Verizon FiOS Internet was
installed, your Outlook Express was automatically set up for you to access
your verizon.net email.
Ensure a seamless move to Verizon FiOS with TrueSwitch.
New Verizon FiOS customers can switch from their old Internet Service
Provider (ISP) using TrueSwitch* — an easy-to-use application that will
copy your stored email and address book entries to your new Verizon
FiOS Internet account.
To learn how to use Microsoft Outlook Express or other email software
to access your email:
2. Select Help.
3. Select Email.
You may want to bookmark this page for easy reference in the future.
TrueSwitch currently supports switching between most of the popular
email programs including:
Verizon Central Email Tutorial Center
• Email programs included with AOL, CompuServe, EarthLink and MSN.
Email
Information stored on your local computer is copied immediately.
Information stored on the Web site of your old ISP is copied by
TrueSwitch’s computers into your new account — this usually takes
less than an hour, but could take up to 24 hours.
1. Log on to Verizon Central at central.verizon.net.
• Web-based email as used by AT&T Worldnet™, Comcast, Cox,
Cablevision (Optimum Online™), Juno, NetZero and SBC Yahoo!.
• Free Web-based email from Hotmail and Yahoo!.
Switch now at: trueswitch.com/verizon.
*To use TrueSwitch, your email account with your old ISP must be active while
TrueSwitch copies your information.
Click here to learn how to set up
your account with Outlook Express.
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If you use a different email application, but have Microsoft Outlook
Express installed on your computer, you might still be able to use
TrueSwitch. TrueSwitch can copy your stored email and address
book entries to Outlook Express. You may then be able to import this
information to your preferred email application.
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• Standards-based email clients including Microsoft Outlook Express
v5 or higher and Microsoft Outlook 2000 or higher.
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My Account
My Account
You can easily manage all of your account features in the My Account
section of Verizon Central. Change your password, select an Online
Service Provider if you haven’t already done so, view your Verizon FiOS
Internet bill and even let us know what your interests are so we can
cater to you with special offers.
1.
2.
3.
5.
7.
Email Tools
1. Email Alias: Personalize your email address with any name
or nickname.
2. Vacation Reply: Have an automatic reply sent while you’re away.
3. Email Forwarding: Have incoming mail automatically forwarded
to another address.
4. Spam Detector: Set controls to filter or delete junk email.
5. Preference Center: Set preferences for whether you’d like to
receive special offers from Verizon.
6. Alternate Email: Add alternate email addresses, if desired.
7. Email Storage: Holds up to 250 MB of email.
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My Account
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Create Additional Email Accounts
Verizon Yahoo!
for FiOS Account Information
To create additional email accounts for friends and family, you’ll need
to set up sub-accounts.
If you are a Verizon Yahoo! for Verizon FiOS customer, you can access
your account information either by clicking on the My Account tab
in Verizon Central or by going to the Member Center on your Verizon
Yahoo! home page.
What Is a Sub-Account?
A sub-account is a secondary email account associated with your
main Verizon Online Email account. Each sub-account has its own
username and password, along with Email and newsgroup access.
1. Change Password and Secret Question
How Do I Set Up a Sub-Account?
• Keep your account safe by frequently updating your password, and
set up a secret question, just in case you forget it.
If you use Verizon Central Email
1. Go to Verizon Central at central.verizon.net.
2. Change Personal Information
2. Select My Account.
• Update your personal online profile quickly and easily.
3. Select Add Sub-Accounts or Create New Sub-Account.
3. Change Publicly Available Information
If you use Outlook Express:
4. Create New Sub-Account
2. Use the Set Up Sub-Accounts tool.
• Need a secondary email address? Set one up here.
5. Account Linking
Sub-Account Tutorial
• Have another Yahoo! email account? Link it to your Verizon
Yahoo! account here.
For step-by-step instructions or to see the Sub-Account Tutorial, log on to
the Verizon Central Help page at verizon.net/help, then select Email.
6. Go to Parental Controls
• Keep your kids away from unwanted content.
Verizon AOL Account Information
You can manage your AOL account online at any time, from any
computer. Just go to AOL Keyword: My Account or bill.aol.com.
• Change your AOL password
or Account Security Question.
1.
2.
3.
• Add a screen name.
5.
• Check your account status.
• Update your contact information.
If you ever have a problem or question concerning your AOL account,
help is available online at AOL Keyword: Help or help.aol.com.
4.
6.
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3. Create identities within Outlook Express.
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My Account
• Control what information about you is shared.
1. Select Accounts from the Tools Menu.
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Verizon Online Security Basics
At Verizon Online, Internet safety and security for our subscribers
is a top priority. You’ll find useful information on how to protect,
detect and connect to help keep you and your computer safe at
verizon.net/security.
• Protect: Learn how to choose a safe password, set parental controls
and back up files.
• Detect: Discover how to win the fight against viruses, spyware
and pop-ups.
• Connect: Get important computer virus alerts and updates.
Verizon FiOS Internet with AOL® customers and Verizon Yahoo! for
Verizon FiOS customers get access to security features from AOL or
Yahoo!, such as anti-virus, pop-up blocker, spam protection and
parental controls.
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Safety & Security
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Broadband
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Updated Protection That’s Easy to Use
Subscribe to the Verizon Internet Security Suite and receive automatic
updates that will help keep your computer, your information and your
family safer from new online threats, including viruses, spyware and
Internet attacks. The online security package is specifically designed to
work with Verizon FiOS Internet. Just install Verizon Internet Security
Suite, and our automatic updating software will help keep your
computer and data protected, allowing you to use the Internet to
learn, communicate and play.
Extra Security Features
The Verizon Internet Security Suite has all of the features you’d expect
to help keep you safer online, such as a firewall, anti-virus and parental
controls. Plus, added peace of mind is yours with benefits like
anti-spyware and a privacy manager.
Help protect your important files from computer failures, local
weather events, computer theft and other physical threats. With Verizon
Online Backup & Sharing, you can schedule automatic online backups to
help protect data from all this, plus system crashes and viruses.
You can also access files with a private password from any
computer and share files without large email attachments. Go to
verizon.net/newfiosvault to learn more.
Security
Suite
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Of course, Verizon FiOS Internet
with AOL or Yahoo! comes with
security features. However, for
just a few extra dollars you can
get even more comprehensive
benefits with our Security Suite.
It’s a simple, robust software
program that’s as effective as it is
easy to use. Your Verizon Internet
Security Suite subscription covers
up to three computers on your
home network.
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Verizon Online Backup & Sharing
Verizon Internet Security Suite
Visit Shop at Verizon Central or verizon.net/securitysuite for
information on ordering the Verizon Internet Security Suite.
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Broadband
Extras
Verizon Broadband Extras
More Cool Features for You to Enjoy
Broadband Extras includes free and premium content and tools to
help you make the most of your new Verizon FiOS Internet service.
• Enjoy handy shortcuts to your email accounts, Personal Web Space,
Help and more.
• Block annoying pop-up ads and windows.
• Conveniently search the entire Web or only Verizon Central.
• Download it free at verizon.net/toolbar.
My Web Space
Broadband Extras
Get helpful hints to let you surf smarter.
Personal Web Space — FREE
Your Verizon FiOS Internet comes with free Personal Web Space
(10 MB) and Site Builder, a tool you can use to create your own Web
site. There are hundreds of design options and you can add special
effects like photos, sound and video. And if you’re into blogging, you
can upload more content faster — making it easier to share your
photos, videos and more.
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Verizon Broadband Toolbar
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Verizon Surround
Shop
You’ve got to check out surround.verizon.net. Our partner sites
offer tons of great content that’s FREE for Verizon customers. There’s
movies.com, MAX, SOAPNETIC and many more.
Expand your Internet experience with high-tech Web products offered
through Verizon Online:
Verizon Games on Demand
Now you can get the adrenaline flowing with the same full-version PC
games you’d buy at the store — for a fraction of the cost.
Disney Fun lets you enjoy full access to Disney
Connection® for FREE, and check out trials and
special offers for:
• The Unlimited Package has more than 700 full-version games, from
hit action titles like Tomb Raider: Legend to family-friendly titles like
Diner Dash.
© DISNEY
• Disney’s Toontown: Live life as a Toon in this zany,
ever-changing Tooniverse.
• The Family Place Package has more than 500 family-friendly games,
including more than 100 kids’ games like Reader Rabbit: Learn to
Read and Clifford: Learning Activities.
• Disney’s Blast: An exciting online world packed with printables,
stories and games.
• Playhouse Disney Preschool Time Online: Fun learning games
for preschoolers.
• The Quick Pack has more than 90 quick, fun games designed to
give you a break from your hectic day. Solve challenging puzzles,
play card games and more.
For details, visit verizon.net/disneygames.
For details, visit verizon.net/coolgames.
Broadband Extras
Visit this online storefront to demo hundreds of word and action
games or casual puzzles — completely FREE. Find your favorites, then
buy them and play whenever you like.
• Stream exclusive and live programs. Plus, catch unique behindthe-scenes coverage and in-depth analysis from your favorite
sportscasters.
For details, visit verizon.net/videoarcade.
• Premieres of ESPN original entertainment programs like
World Series of Poker and movies.
TotalVid
Find and download online videos from over 50 categories to your
computer. Thousands of titles to choose from — including enthusiast,
educational and instructional videos. Best of all, it’s FREE for 7 days.
Abcnews.go.com is the online network that
connects you directly to the news and the people
who make it. ABC News Now allows viewers to join in the discussion and
connect directly with today’s newsmakers.
For details, visit verizon.net/totalvid.
• Viewers submit their questions and opinions via email or video, and
the newsmakers, experts and celebrities respond directly, on-air.
• Live and on-demand access to top ABC News shows and content
from Good Morning America, World News, Nightline, This Week, 20/20
and Primetime.
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Verizon Arcade
ESPN360.com gives you live match-ups,
real-time stats, player and coach interviews, and bonus coverage.
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Notes
Movielink®
Enjoy fast, easy, legal movie downloads direct from the studios to your
computer with no monthly fee.
• Never worry about returns and late fees.
• Rent or purchase — both options available.
For details, visit verizon.net/films.
Rhapsody™ Music
Get into the groove with the world’s largest collection of digital music
on demand. Plus, enjoy CD burning and Internet radio when you take
advantage of the FREE 14-day trial, and get unlimited access to over
1 million songs.
For details, visit verizon.net/music.
Broadband Extras
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Support
Need Help?
Verizon Central Help
Have a question about your email, billing or your Verizon FiOS
connection? The fastest and easiest way to find answers is to go
to Verizon Central and click on Help.
You’ll find answers to many FAQs conveniently organized by topic.
Or you can type your question into the search engine.
verizon.net/glossary: Want to know what a BBU or ONT is? Go
to verizon.net/glossary for easy-to-understand explanations of
commonly used Verizon FiOS-related and Internet terms.
Support
Verizon Central Help
If your service isn’t
working properly, click
on Troubleshooting.
Let us find any answer
for you, no matter how
specific the question.
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verizon.net/im: We’ve even made it easy to look up instant
messaging acronyms. Just visit verizon.net/im to find out how to
tell your friends and family that you’re back at the keyboard (BAK)
and laughing out loud (LOL).
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Verizon Yahoo! for FiOS Help
Troubleshooting Checklist
If you have trouble connecting to the Internet:
• Check the connections between the wall outlet, the router
and computer(s).
• Confirm that the power light on the router is illuminated. If it’s not,
make sure the router is plugged into a wall outlet or power strip. If
you are using a power strip, make sure that the circuit breaker and
power switch (if so equipped) are in the “ON” position.
P Verify that the LAN light on the router is illuminated for the port
with the Ethernet cable plugged in (e.g., #1–4 on the front of
your router). If not, check the Ethernet connections between the
Ethernet port (NIC) installed on your computer and the router.
Verizon Yahoo! for Verizon FiOS customers have access to Verizon
Online and Yahoo! help information. You can access Help by clicking
on the Help tab in Verizon Central or by going to the Member Center
from your Verizon Yahoo! homepage and clicking on Help & Support.
P Verify that the WAN light is illuminated (on the front of your
router). If not, check the Ethernet connections between the wall
jack and the router.
Web Speed Test
• Check to make sure that your firewall software is not blocking
your Internet access. Installing new firewall software may result
in a loss of connectivity until the software has been properly
configured. Check your software documentation for help with
your configuration. Also, if you have recently installed Microsoft
XP Service Pack 2, the new built-in firewall may conflict with your
existing firewall software. You may need to configure this new
feature to regain connectivity.
• Check the load time of your Web site from multiple locations
around the world.
Support
• Know in an instant if your Web site is experiencing
performance problems.
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• The perfect tool for those designing, developing and
troubleshooting Internet-based applications.
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P If your computer connects using a wireless connection, verify
that you have sufficient signal strength to connect to the router.
You may need to move the computer closer to the router in
order to connect.
Now you can know how fast your Internet connection is moving
while surfing the Web. With speedtest.verizon.net, it’s easy to
verify your connection speed using a series of text and graphic files.
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• Verify that the Optical Network Terminal (ONT) is receiving power.
The ONT is the Verizon box located on either the outside or inside
of your home. It has a power cord that goes into your home,
where it plugs into a standard electrical outlet.
Frequently Asked Questions
Connecting to the Internet
I am experiencing an intermittent loss of connectivity.
How can I fix it?
P If there is no power outage, check to see if your ONT Power
Supply Unit (OPSU) is plugged into an electrical outlet and the
indicator light is illuminated.
• Check the Ethernet connections between your computer and
router and between your router and wall jack. Make sure that
your router power cord is securely plugged in.
P If the indicator light is not illuminated and the outlet is a
Ground Fault Circuit Interrupter (GFCI), check to make sure
it hasn’t been tripped. If it has, press the Reset button.
• Power-cycle your router by first disconnecting the power cord,
waiting a few minutes, then reconnecting the power cord.
P Check the fuse or circuit breaker to make sure your outlet is
working. Reset the breaker or replace fuses, if necessary.
• If using a wireless connection, make sure there are no sources
of interference (2.4 GHz phones, microwaves, fluorescent lights)
between the computer and router. You may need to move the
computer to a location that is closer to the router to obtain a
stronger wireless signal.
P If the OPSU indicator light is now illuminated, recheck for service.
• If you still cannot connect to the Internet after going through
the troubleshooting checklist or reviewing the Frequently Asked
Questions, please contact the Verizon Fiber Solutions Center.
I forgot my Verizon Online username and password.
What should I do?
• If you can’t remember your username, call the Verizon Fiber
Solutions Center.
My service feels slow. What can I do?
• Clear your temporary Internet files by clearing the cache on your
browser. Example: With Microsoft Internet Explorer, select Tools
and then Internet Options. On the General tab under Temporary
Internet Files, select Delete Files. Click OK in the Delete Files dialog
box and then OK to close the Internet Options window.
Support
• Reboot your computer and power-cycle your router by
disconnecting the router power cord, waiting a few minutes,
then reconnecting the power cord.
• Make sure your anti-virus software is running and has the most
recent updates.
(To find out more about how you can help protect your computer,
see page 34 and 35.)
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Client: Verizon
Proof #: 7-Release
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Save Date: 1/9/08 11:57 AM
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We’re open 24 hours, 7 days a week, which means you can call us
anytime and speak to a fiber specialist regarding your Verizon FiOS
Internet. Whether you need instructions on a Verizon Online service, or
if your service isn’t working properly, just give us a call at 1.888.553.1555.
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• If you know your Verizon Online username and the answer to your
secret question, but have forgotten your password, you can use
the Verizon Online Password Reset Tool at fioshelp.verizon.com.
Fiber Solutions Center
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Installation and Setup
I can’t send or receive email.
What if I’m having trouble installing the Verizon
Online software?
1. Double-check that the email address has been typed correctly.
2. Check to see if you have an active Internet connection by
opening the Verizon home page in your Web browser.
• If you are having problems installing the software, check to see
if any programs are running in the background. You may have
to temporarily disable anti-virus or fax software before you can
successfully install Verizon Online software.
• If the Verizon home page doesn’t display, you probably have a
connection issue.
• If the Verizon home page displays, close the pop-up window
and continue checking your email software setup.
How can I tell if I have an Ethernet adapter/Network Interface
Card (NIC) installed?
3. If you are still having trouble sending email, visit PC Checkup at
verizon.net/pccheckup and select the E-mail Check tool.
• Visit verizon.net/fioscheck, select your FiOS speed and your
operating system and then click on Check My PC. This system
check will alert you if an NIC is not installed.
4. Check your email software setup (verizon.net/pccheckup).
• If you have an iMac, a G3 Power Mac or a G3 PowerBook or higher,
your computer came with an NIC.
Note: The directions provided are for Outlook® Express 6; however,
the setup for other email software is very similar:
My computer seems slow. What can I do?
• The incoming POP3 server should be set to
incoming.verizon.net.
• The outgoing (SMTP) server should be set to
outgoing.verizon.net. If this server address is correct,
verify that your @verizon.net address is configured the
same as your From address.
How do I install Verizon FiOS on another computer?
1. Close or exit all software programs, including any firewall software
that may be running in the background.
• Verify that your username and password are entered correctly
in your email software.
2. Visit activatemyfios.verizon.net on the computer you want
to configure.
• Verify that “My server requires authentication” is selected.
3. Follow the on-screen prompts to configure your computer and
begin using your Verizon FiOS account.
Support
NOTE: Verizon Online utilizes spam-blocking technology to filter
email messages that are considered a security threat. To learn more
about Verizon filtering practices, visit fioshelp.verizon.com.
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• Use the Speed Optimizer tool to help you determine if certain
settings, like TCP/IP and MTU, are tuned for optimal performance
on your system. To optimize your computer settings, simply go to
verizon.net/optimizer, and follow the prompts.
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Establishing a Wireless Home Network
What factors should I consider when planning my wireless
home network?
Before installing your wireless home network, you should consider:
• Using the same operating system on all the computers connected
to your home network. Using Windows XP on all the computers
makes the installation process significantly easier. Newer versions
of Windows are designed with features and setup wizards
specifically for home networking. You can use earlier versions
of Windows, but the installation is generally easier and faster in
Windows XP or later versions.
• Placing your wireless router at least 10 feet from cordless phones or
microwaves to avoid potential interference.
• Locating the wireless router as high and to the center of your home
as possible, especially if your home is large or has thick/dense walls.
The wireless router signal is generally able to transmit through two
or three walls before it loses connectivity.
• Minimizing the number of walls and ceilings between your router
and the other devices on your network.
• Placing the wireless router near a window, which allows you
to access the network from outside your home.
• Keeping the wireless router away from large metal objects,
which may adversely impact signal quality and speed.
• Routers generally have a range of 100 to 150 feet indoors.
However, the construction of the walls and floors that the
signal passes through may cause the usable range in your
home to vary considerably.
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Job #: CCF_70038
Client: Verizon
Proof #: 7-Release
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• Positioning the devices connected to your network so the
signals will go straight through a wall rather than at an angle. If
the signal must pass through a wall at an angle between the
router and your wireless device, the range of the wireless signal
will be significantly reduced.

Welcome To Verizon FiOS.

Transcription

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