Holiday Sale VOLUNTEER SERVICES

Voice
VOLUNTEER SERVICES BOARD 2011-2012
Past President:
Janet Scrafield
President:
Olga Dellidonne
1st Vice-President:
Sandy Walker
Vice-Presidents of Equal Standing:
Fran Rose
Phyllis Sacks
Recording Secretary:
Barbara Liddiard
Corresponding Secretary:
Joy D’Andrade
Treasurer/Finance:
Ivy Ng
Constitution:
Carol Uchida
Gift Shop:
Nicky Hindmarsh
Information Desk Services:
Cindy Bingham
In-Patient Services:
Liliane Verbeek
Membership:
Margaret Heyland
Nominating:
Beverley McLeod
Out-Patient Services:
Margaret Carrington
Members At Large:
Sheila Baker
Debbie Kuutan
Seniors' Health Centre:
June Marshall
Projects:
Barbara Macleod
Annual Dinner:
Barbara Liddiard
Archives:
Joan Lewis
Art:
Christine Smith
Hospital Enhancement:
Barbara McKay
Recruitment:
Fran Rose
Spiritual & Religious Care:
Mary Walker
InterimManager,Volunteer Services:Arlene Gladstone
Coordinator:
James Dimitropoulos
Coordinator:
Veronica Trotman
Interim Coordinator:
Katherine Victorio
Administrative Assistant:
Maxine Nyanteh
Communications:
Barry Jamieson
MEMBERSHIP RENEWAL FORMS
SNOWBIRD ALERT!
There are 2012 Renewal Forms
available in the Volunteer Lounge at the General
Site, Branson Site, and the Seniors’ Health Centre.
If you are going away for the Winter, please fill out
a form and place it in the box so that we may
process your membership for 2012 and provide you
with a membership card. All members are encouraged to fill out a form soonest as there is a due date
of Feb. 1, 2012.
The cost of having to contact Volunteers after the
due date is quite large and detracts from our fundraising efforts.
FALL 2011
A MESSAGE FROM OUR PRESIDENT
“Winter is coming!!!”
Olga Dellidonne, President
Volunteer Services Board
The weather is getting cooler, rainy, and windy. I hope
everyone enjoyed their summer wherever they were.
Just remember the great weather we had this past
summer will have to carry us through the long winter ahead.
Welcome back to the Volunteers who took the
summer off to relax and give our student volunteers a
chance to take over... again we had a great group of
student volunteers.
Speaking of students, we held a luncheon for them on
Sunday, September 11th. They received their certificates for hours volunteered and we expressed our
thanks to them. The winners of the Isabel A. King
Student Bursary Awards were three young ladies –
Irene Chau, Jennifer Duan, and Wendy Ye. The applications received from the students were exceptional
this year and if not for the criteria required, we would
have had a hard time choosing the winners.
As you all know, Dr. Tim Rutledge is now the President
and Chief Executive Officer at NYGH and I’m sure you
will see him around the Hospital. He appreciates all
that we do as Volunteers to help keep the hospital
running on an even keel. Feel free to say “hello” to him
when you see him as he is a very personable and
charismatic person.
The Seniors’ Health Centre concluded their year long
25th Anniversary celebration on September 8th with
speeches, reminiscing, music, and refreshments. An
enjoyable afternoon for all attending the reception.
Last but not least, our Volunteer Voice Editor and
Graphic Designer, Barry Jamieson, has won yet
another photo award for his entry in the “Student
Volunteers” category of the HAAO Photo Contest.
This makes a total of ten awards. We are very fortunate
to have such a talented photographer recording our
daily activities and events. Congratulations, Barry!
FROM THE DESK OF ARLENE GLADSTONE
“As we move into Fall and reflect on the last few months, Summer 2011 proved to be
one filled with a dedicated group of student volunteers full of energy and comitment
who enriched our Patient experience”.
Arlene Gladstone
Acting Manager
Volunteer Services
A number of student Volunteers were nominated for "Stand Out” awards in recognition of actions that reflected
our Mission, Vision and Values. We were so proud of this group who were mentored by our experienced volunteers. The volunteer coordinators placed students in departments and services where Volunteers had not previously been placed, and this proved so successful, that the requests for Volunteers in these areas has continued.
The Annual Student Recognition Luncheon was well attended this year and based on the feedback, everyone
enjoyed themselves. Many students received well-deserved awards to help them further their education. These
awards were generously donated by our volunteer families and by those whose lives were enriched by our volunteer community.
The Volunteer Services department is looking forward to a busy year ahead with a multitude of programs and
events planned at all three sites.
As I reflect on 2011 and the opportunity I had as Interim Manager of Volunteer Services, I am honoured to have met
many of our volunteers and also the opportunity to work with the Chairs of various committees.
I wish all of our members of Volunteer Services continued success and good health in the coming year.
FROM THE DESK OF VERONICA TROTMAN
“Too often we underestimated the power of a touch, a smile, a kind word, a
listening ear, and honest compliment, or the smallest act of caring, all of which
have the potential to turn a life around….”
Leo Buscaglia.
Veronica Trotman
Coordinator
Volunteer Services
We would like to welcome back all our Adult Volunteers who were away for the summer. We hope you had an enjoyable time off and my sincere thank you to those of you who stayed on over the summer to mentor our Student Volunteers.
On September 11, 2011 the Student Volunteer Recognition Luncheon was held, honouring our students for their contribution of time and talent to the Hospital. Students in attendance were presented with certificates for the hours they
contributed. This year there were three recipients of the Isabel A. King Student Bursary, Jennifer Duan, Irene Chau
and Wendy Ye. Jennifer volunteered with the Gift Shop and Paediatrics from September, 2009 to June, 2011, Irene
volunteered with Paediatrics and Activation department from August, 2010 to June, 2011 and Wendy Ye started
volunteering in July, 2009 and is still serving as a volunteer. The Award Committee felt the application they received
was beyond any they received over the years, and decided to award three students instead of two. We wish all the
students much success in their University studies.
Our first semester of Cooperative Education Students has been placed. In total, 11 students have positions throughout
the Hospital, Branson and Seniors’ Health Centre. With the addition of Cataract Centre, our program continues to
grow. I would like to extend appreciation to all the departments involved in helping to advance this program, giving
students the opportunity to experience life outside the classroom.
During the week of September 5-9th Seniors’ Health Centre held a week- long celebration, commemorating their
25th Anniversary. The celebration started with a Bagel Breakfast. A formal celebration was held on September 8th
with a structural dedication, entertainment and refreshments. The week concluded with a BBQ for residents and staff.
The event was well attended by past and present staff. This was an opportunity for staff to look back and reminisce
on 25 years of history.
Each summer our office receives compliments on how amazing the students were. This year they were just exceptional! I would like to mention Fiona Sun, Jenny Shi and Robyn Tse who volunteered with the Day Hospital, for going
above and beyond what is expected. On one occasion I was walking the halls and the girls were still there. I asked
what they were still doing there, since it has passed their schedule shift. I was told they were waiting with a patient
because Wheel Trans was late, she didn’t have anyone to sit with her and they didn’t want to leave her alone. Thanks for
taking time to care!
Thank you and congratulations to all our Summer Students who contributed a total of 9,885 hours of service to our Hospital.
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THERE’S A LOT GOING ON AT THE SENIORS’ HEALTH CENTRE
“At the SHC, these past few months have
been packed with events, fun and excitement”.
June Marshall
Seniors’ Health Centre
Volunteer Services
It started with a Volunteer Appreciation Tea on June 1st, and later in the month, it was off to 'Windreach Farm' where hayrides and animal watching was enjoyed by all the residents and staff.
A vegetable and herb garden that had been planted in the summer, provided a bountiful
harvest this Fall and was part of the kitchen menu for the residents.
September was also a very active and busy month.
We celebrated the 25th Anniversary of the Seniors’
Health Centre. It started with a “Black Tie Event” on
September 6th, which was hosted by the Dietary
Team and Volunteers.
A delicious and elegant dinner was served while live music played in the background. Dr. Tim
Rutledge, President and CEO of North York General Hospital made an appearance to extend his warm
wishes and greetings.
On September 8th, the “Lam-Chops Music Group” played for the 25th
Anniversary wrap-up celebrations. Sara Rooney, SHC
Administrator, was the Master of Ceremonies. She was
joined by Jennifer Bowman, V.P. Clinical Support Services
(under which SHC falls), Elizabeth Payette, President
of Resident's Council and Helen Ferley, Past Administrator of SHC.
Then on Sept. 9th, the West Side Cafe provided a BBQ luncheon for Staff
and Volunteers.
Lauren Simpson, Activation, was also on hand to be sure that the proceedings
were well-organized and to make sure that the residents were all having a good time.
September 13th was the final Anniversary event where residents, staff and volunteers were treated to ice cream treats. A
classic ice cream truck pulled up to the front of the building and
all residents, staff, volunteers, family members and visitors were
treated to a complimentary old- fashioned soft ice cream cone.
(it was a great day!)
The monthly “Volunteer Hosted Tea”
completed September's activities
3
At the Volunteer Services Annual
Student Luncheon, three student
volunteers from SHC (Fiona Sun,
Jenny Shi, and Robyn Tse) received
recognition for their “amazing” work
with residents in the Day Hospital
Program.
VOLUNTEER SERVICES
“A TASTEFUL
EXPERIENCE”
COOK BOOK
IS STILL AVAILABLE
IN LIMITED*
QUANTITIES IN THE
GIFT SHOP!
DONATED
BY:
SOLVE YOUR
CHRISTMAS
SHOPPING...
MAKES A GREAT GIFT!
*Approximately 215 cookbooks left
PROCEEDS FROM THE SALE OF THE COOKBOOK BENEFIT VOLUNTEER SERVICES CENTRE FOR MEDICAL IMAGING
Holiday Sale
The Project Committee
is in a “Holiday Mode”
so we have renamed our “Garage Sale” to
“Holiday Sale”
We will have lots and lots of regifting items
this year as well as jams, custom made
heating pads, and tons more items too
numerous to name in this space.
On November 23, 2011, Kay Seary and her Quilting Group will be
having a raffle in the Cafeteria to see who the lucky winners of
these beautifully hand-crafted pieces are that her group have
laboured on for the past 2 years. We in Volunteer Services are
most appreciative of all the ladies who participated in the quiltmaking and would like to publicly acknowledge their dedication
and hard work plus... this group has raised many thousands of
dollars for the hospital over the past few years. Thank you to:
Kay Seary, Barbara Barbour, Barbara Barr, Mary Beaton, Nellie
Bell, Joy D’Andrade, Charito deHenestrosa, Ingrid Duncan, Gerti
Holzhueter, Lucia Nuflo-Moya, Frances Watterworth, and Gwen Rogers.
See you at 1:00 P.M in the hospital cafeteria for the draw!
4
(As well, we are looking for donations of good
used items for our sale. If you have jars of jams
and preserves that you would like to donate,
that would be wonderful).
There will also be copies of
our Volunteer Services cookbook
“A Tasteful Experience” for sale.
(You might want to pick up one
or two for Christmas gifts).
Our “Holiday Sale” will be held on
Wednesday November 23, 2011 from
10 AM to 2 PM
in theVendors Market area
(General site cafeteria)
We look forward to seeing you there!
FROM THE DESK OF SANDRA SMITH
Sandra Smith M.A.,CHE
Vice President, People Services &
Organizational Development
Chief Human Resources Officer
North York General Hospital
“The Hospital has embarked on two initiatives that are enablers in our organizational evolution”.
1)
Patient Values:
Helps translate our shared values into practice by making explicit the values and expectations that
guide patient care at NYGH.
2)
Integrity Statement:
A commitment of North York General Hospital staff, physicians and volunteers in living our values of
Listening, Learning, Leading and Serving
In June 2011, it became a legislated requirement under Ontario’s Excellent Care for All Act, for all hospitals to
have a declaration of patient values posted in their hospital. In response, the Hospital with leadership from the
Patient Experience and Quality team and our Ethicist have developed and promoted our Patient Values which
is declared and posted in designated areas across the Hospital.
Concurrently, as part of the development of our People Philosophy, the Hospital has
developed the Integrity Statement. Barb Liddiard represented the Volunteers on this
committee. Thanks to Barb for her commitment and her passion to this important
work! Our Patient Values and Integrity Statement are sister documents, complementing and reinforcing the objectives of each. The Patient Values is our promise to
patients and the Integrity Statement is our promise to each other. Please watch for the
new posters to be posted in the near future around the hospital.
As always, thank you for everything you do everyday!
FROM THE DESK OF JAMES DIMITROPOULOS
“Welcome Back”
James Dimitropoulos
Coordinator
Volunteer Services
The leaves are now falling, which means Summer is in the rearview mirror and ahead of us lay a road with
another year filled with success. I would like to welcome everyone back from a well deserved, fun summer
break and at the same time, offer a warm welcome to all of the new volunteers who are joining us for the first time.
Thank you to those who stayed behind to help out during the summer months, as the summer program once
again was a great success. We saw a lot of new faces over the summer as well as some familiar ones from
previous summer programs that decided to return this year.
Our first success story starts with the Student Recognition Luncheon, where we handed out certificate awards
to students for their completion of hours and contributions. We also had another presentation that day and
that was for the Isabel A. King Student Bursary Awards. The winners this year were, Irene Chau, Jennifer
Duan, and Wendy Ye. Wow, now that is fantastic! Congratulations to all.
Moving forward, the students have returned for another school year so it is back to business for our adults.
It seems that all of the hustle and bustle has picked up where it left off. Last year was my first with Volunteer
Services and I have learned so much. I know there was a great deal accomplished this past year and to see it
topped this year may be a difficult task, but I do believe the group of Volunteers we have can take it to task.
Until next time, hope you all have a great Fall and Winter season!
5
FROM THE DESK OF DR. TIM RUTLEDGE
“Planning Our Future . . . Together”
Dr. Tim Rutledge, MD, CCFP (EM), FSCP
President and C.E.O.
North York General Hospital
As we say goodbye to the final signs of summer and the leaves become more colourful, we are also launching
into our new strategic planning process.
In my discussions with staff, physicians and volunteers, I have heard that it is important to have a clear sense
of direction for the organization that embraces our culture and builds on our successes. The strategic planning
process is an exciting opportunity for us to do just that. It’s all part of planning our future.
Our current strategy was developed in 2004 and over the years was modified to include three strategic
themes: (1) operational & clinical excellence; (2) learning & innovation; and (3) community integration &
system priorities. Building on the strengths of this current strategy, we will evolve our direction to stay aligned
with community and patient needs. This not only includes renewing our strategic themes, but also reviewing
our mission, vision and values.
One of my priorities in this process is to harness the wealth of expertise, creativity and insight of our staff, physicians and volunteers. Our strategic plan will be consistent with our culture of excellence and collaboration.
The more people get involved, the stronger the plan will be.
As volunteers you hold a special place in this hospital and your opinion is valuable to us. So please share your
thoughts during this process, be it through a survey, open forum or conversation with your manager.
The end result – a synthesis of ideas from staff, physicians and volunteers – will guide us in providing the best
care and experience to our patients and their families, and making North York General an even better place to
work, volunteer and visit.
I would also like to use this opportunity to remind you all to protect yourselves, your colleagues and families
this influenza season and get the influenza vaccine.
Have a happy and healthy autumn, Tim.
FROM THE DESK OF TERRY PURSELL
“At the Foundation, we are forever inspired by you, who eagerly volunteer your time
in a rich variety of ways to support those who rely on North York General Hospital”.
Terry Pursell
President and C.E.O.
North York General Hospital Foundation
We are incredibly grateful to the volunteers who have also given back philanthropically, to ensure that our
Hospital is always able to provide the very best care.
When I came to North York General, I had the privilege of meeting Beverley and Wayne McLeod, who are
long-time supporters of our Hospital. Beverley has been a Volunteer since January 1985, and sits on the
Volunteer Services Board. Wayne served as Chairman of the Hospital Board from 1988 to 1993.
“As a Volunteer, I’ve seen firsthand how patients benefit from donations to the Hospital,” said Beverley about
what motivates her and her husband to give back.
In 27 years, she and Wayne have made cash gifts to the Foundation, and have even included us in their estate
plans. We could not feel more honoured. Beverley and Wayne are also members of our Chairman’s Circle,
which recognizes donors who have given $10,000.
No matter the dollar amount, every gift creates change and impacts the experience of every patient — by helping to fund state-of-the-art facilities, equipment, educational and research initiatives, and other pressing
needs. That’s the power of philanthropy at North York General.
If you would like to learn about the various ways you can support the Hospital through the Foundation, please
stop by my office or give me a call at 416-756-6164.
6
CONGRATULATIONS TO HELEN FREEDMAN!
FROM THE DESK OF KATHERINE VICTORIO
“Wow. Where does the time fly? Just when I’m
starting to feel comfortable in these new shoes, I
must soon bid adieu”.
Katherine Victorio
Interim Coordinator
Volunteer Services
It’s been a whirlwind of fun and frustration, tears and
laughter, love and learning. I won’t say juggling two roles
was easy, but it sure made for an interesting challenge
that taught me a lot about myself and my values. I know
that although my passion is in Wellness, there will always
be a place in my heart for all the Volunteers I have had the
good fortune of meeting during my interim role.
I want to thank all the Volunteers for their camaraderie,
but especially for being so patient and helpful as I acclimated to this role. A special shout out to: Barb, Barry,
Cindy, Eleanor, Fran, Liliane V., Manuel, Margaret C.,
Nicky, Olga, Ovi & Lucille, Sandy, Alan & Ileen Nelson.
I will be completing my interim role here at year’s end, but
I look forward to seeing all of you in the hallways and hope
that you won’t be a stranger in the new year.
And once again to the Volunteer Services team--James,
Max, Veronica, and our fearless leaders, Arlene &
Sandra--a personal and sincere thank you for your valued
support and guidance throughout.
In parting, I want to leave you with this quote that sums up
my experience in this department:
“Blessed are those that can give without remembering and
receive without forgetting.” ~ Princess Elizabeth (Asquith) Bibesco,
The Bernard Betel Centre in North Toronto has recognized
the many talents of our very own Paediatrics Volunteer
Helen Freedman by honouring her as the ‘Volunteer of the
Year” which was awarded to her at their volunteer
banquet on June 15, 2011. She has been volunteering at the
Centre since 1993 and serves as the convenor for Cafe
Europa, a bimonthly luncheon for Holocaust survivors. She
has a team of 16 volunteers that schedule, train, coordinate and follow-up all activities for this significant and
large program. She also successfuly implemented a new
food distribution system for the luncheon including training both on an individual and group basis for this event.
Helen is also an active member of the Volunteer Recognition Service Group as well as the Lifelong Learning and
Intergenerational Committee. Her peers consider her the
“epitome of an organized Volunteer as well as a superior role
model for up and coming leaders... she exemplifies leadership
and commitment at the Bernard Betel Centre”.
British Writer & Poet
“The Cherished Pair of
Umbrellas”
Written by:
Shaneen Arif
Volunteer, 5W Acute
Rehabilitation/PCU and 5SEAcute Geriatrics
3 cheers for Helen Freedman
“Lucky 3 North for having Helen Freedman as our Volunteer.
Helen exemplifies all that we stand for on Paediatrics and at
North York General Hospital. Kindness, consideration, love
and compassion are all words that best describe Helen’s
personality. Dedication to family-centred care and compassion to our young patients and their families are practices we
are all proud. We are especially delighted to have been
privileged and honoured with Helen’s undying dedication to
our unit and our institution. Helen Freedman not only chats
with all of our patients and shares her friendly, warm smile but
Helen also participates in the up-keep and maintenance of our
infection control equipment. We call Helen our "goggle gal"
because no one can snap together a set of isolation goggles
like Helen. Providing assistance with infection control protection, gracing us with her presence and sharing beautiful stories
and memories of years past are all gifts to us on 3 north and to
all who are touched by Helen. Thank You Helen for keeping
the spirit of "family" alive and for sharing all of your wisdom
and love over the years”.
You stand out in my mind
As a shining bright light
Your presence enriches my soul
Till I beam with joy and smiles
You’ve certainly shortened the long miles
The journey looms behind us
Failing to catch up to us
We are the kites flying above
Shimmering colors decorating the sky
Thanks for being my graceful wings
Thanks for the warmth your presence provides
Thanks for the serenity that your belief in me brings
For giving me a chance to reach for every star
For being the umbrellas that I could
never put a price on
Embracing all the rain and hail
And leaving for me, only sunshine.
NEED A CHRISTMAS IDEA...?
The Volunteer Services cookbook “A TASTEFUL EXPERIENCE”
might fill the bill. Get your copy while they’re still available!
7
Voice
THE POSTING BOARD
4422
FROM THE DESK OF IVY NG
TEDDIES FOR TRAGEDIES
“Your support has repeatedly played
a key role in our success”.
Ivy Ng
Treasurer
Volunteer Services
We would like to sincerely thank Bell Canada
(in honour of Gussie Quinton, and Frances
Bradley) for their generous donations.
Corporate donations on behalf of current and
past employees are, as always, very much
appreciated.
have been created by
North York General Hospital Volunteers
and friends since this project began.
TEDDIES have travelled all over the
world giving pleasure and joy to hundreds
of sick, homeless and needy CHILDREN.
THE NEED CONTINUES...
PLEASE KEEP ON KNITTING!!!!
Ev. McMurray, Gift Shop Volunteer
“WHAT A GREAT PROJECT FOR THIS WINTER!”
DONATED
BY:
“Now that Hallowe’en has
passed by, it’s time to get out
your knitting needles”.
DONATED
BY:
DONATED
BY:
We are planning to have a
Mitten Tree again this year. This was
started by Alex Hornibrook in 2007 to
supply warm clothes to the needy and
pass around the Christmas spirit of
giving. In his memory we are continuing
this gesture of goodwill to our community.
We need new items such as mitts, gloves,
hat/toques, scarves, sweaters, etc. in sizes from
infants to adults. Every year Alex wanted to
exceed the amount of items we received the year
before and we are carrying on that legacy.
The Mitten Tree will go up early November, and
we will again be collecting items on Tuesdays and
Thursdays from 11:00 AM to 1:00 PM at the
entrance to the cafeteria.
Thank you in advance for all the donations that
I know we will receive.
DONATED
BY:
NAT
DONATED
BY:
ED
DO
DONATED
BY:
BY:
DONATED
BY:
DONATED
BY:
DONATED
BY:
Olga Dellidonne: Chair, Mitten Tree Committee
Knitting patterns are available at:
http:// www.teddiesfortragedies.org/pattern.htm
MEDICAL CARE INFORMATION
If you need a Family Doctor call:
1 800 445-1822 for assistance
Toll Free Health Information (TELE-HEALTH) call:
1 866 797-0000
Ministry of Health and Long Term Care website:
www.health.gov.on.ca
Volunteers Give Service With A Smile
Volunteer Voice is published 3 times a year and is provided
to all Volunteers at our 3 sites of North York General Hospital.
Volunteer Voice Editor/Graphic Designer: Barry Jamieson
email: [email protected]
Web address for .pdf version of Volunteer Voice:
http://www.nygh.on.ca/volunteer/become.html
NORTH YORK GENERAL HOSPITAL
General Division:
Branson Division:
Seniors' Health Centre:
Volunteer Office:
416 756-6000
416 633-9420
416 756-0066
416 756-6088
Articles for the Winter/Spring Issue of Volunteer Voice must be submitted no later than February 17, 2012